Hearth Record

Back to Gas stoves and ovens

GE gas stoves and ovens

234 reports to CPSC, the latest made Oct 17, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 234reports to CPSC
  • Oct 17, 2026the latest report was made
  • Aug 19, 2011the earliest
  • 0with the company’s comments
Brand
GE
Makers
GE Appliances, a Haier company, GE Appliances & Lighting and GE AppliancesMakers, importers or sellers, as the reports name them
Product
Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances
Other ways the reports write the brand (3)

“G E”, “G.E” and “G.E.”

By month

35 reports from November 2025 to October 2026; the most in June 2026, 9. 199 earlier reports, since August 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20263
September 20262
August 20265
June 20269
May 20266
April 20263
March 20261
February 20262
January 20263
December 20251
October 20251
September 20253
June 20253
April 20251
March 20254
February 20254
January 20251
December 20247
November 20241
October 20241
September 20241
August 20242
June 20242
May 20241
March 20241
January 20242
November 20231
September 20231
August 20232
June 20231
April 20231
March 20234
February 20232
January 20233
December 20221
November 20221
October 20223
August 20223
June 20221
May 20222
April 20221
March 20222
February 20221
January 20221
October 20211
June 20211
May 20211
March 20212
February 20212
January 20211
October 20203
September 20204
August 20201
May 20201
January 20201
November 20191
September 20193
August 20192
April 20191
March 20191
November 20181
October 20182
September 20182
August 20182
July 20182
March 20182
February 20181
January 20183
November 20171
October 20171
September 20171
July 20171
June 20171
May 20173
April 20174
February 20172
January 20171
December 20161
November 20162
October 20161
September 20161
August 20163
July 20162
June 20161
May 20161
April 20162
March 20161
December 20152
September 20151
June 20151
May 20152
April 20151
February 20151
January 20154
December 20142
October 20141
September 20141
August 20142
July 20141
June 20141
May 20141
March 20141
January 20141
December 20131
November 20131
October 20131
September 20131
August 20132
July 20131
June 20131
April 20133
March 20132
January 20133
December 20121
November 20123
October 20122
September 20121
August 20122
June 20121
April 20121
March 20121
February 20123
January 20122
December 20111
November 20113
September 20111
August 20111

How badly anyone was hurt

  • Hospital admission 2 CPSC: Injury, Hospital Admission
  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 4 CPSC: Injury, Seen by Medical Professional
  • First aid 17 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 13 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 4 CPSC: Injury, Level of care not known
  • No one hurt 172 CPSC: Incident, No Injury
  • No incident, no one hurt 19 CPSC: No Incident, No Injury
  • Not said 2 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Jan 21, 2022, sent to the company Jan 25, 2022, published by CPSC Feb 8, 2022

    The product, in the report: GE Gas Range JGB660SP1SS

    GE Range JGB660SP1SS - Less than a year old started smelling gas when using the oven. GE repairman said it was gas not getting ignited and did a valve adjustment. 3 months after repair the gas smell is back. Clearly it’s a safety issue with this model.

    Model
    JGB660SP1SS
    Serial number
    SR202374P
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  2. First aid

    Made Oct 19, 2021, sent to the company Oct 21, 2021, published by CPSC Nov 4, 2021

    The product, in the report: GE stove gas slide-in Range. Model number: JGS968.

    The cooktop glass exploded when I was slow cooking chicken soup. There was a very loud pop and the glass top just got shattered everywhere. The cookware is flipped over.

    Model
    JGS968SOH4SS
    Serial number
    DH2 79694 Q
    Where
    Little Neck, New York: Home/Apartment/Condominium
    Who was involved
    Age 32, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  3. First aid

    Made Jun 4, 2021, sent to the company Jun 8, 2021, published by CPSC Jun 23, 2021

    The product, in the report: GE® 30” Free-Standing Gas Convection Range

    The glass window on my oven door shattered into thousands of tiny sharp fragments when it was not in use and nobody was near it. This happened hours after routine cooking. There were glass pieces all over my kitchen floor, which could have been very dangerous if anyone was in the kitchen at the time this happened.

    Model
    JGB735SP1SS
    Serial number
    MR226182P
    Where
    Collegeville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 28, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  4. Hurt, no treatment

    Made May 24, 2021, sent to the company May 27, 2021, published by CPSC Jun 11, 2021

    The product, in the report: GE 5.0 cu. ft. Slide-In Gas Range with Steam Clean Oven in Stainless Steel Model #JGSS66SELSS

    The outer glass door on our GE gas oven shattered, sending pieces of glass all over our kitchen. There hadn’t been any damage to the door previously and we were using the oven according to the manufacturer’s instructions.

    My wife and I suffered some small scratches from the glass, me while cleaning and my wife when the glass broke.

    We were cooking pasta at 400 degrees for 20 minutes. The glass broke right after taking the pasta out and turning the oven off, not while closing the door.

    Model
    Model #JGSS66SELSS
    Bought from
    The Home Depot
    Bought
    Apr 10, 2018
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  5. No one hurt

    Made Mar 13, 2021, sent to the company Mar 24, 2021, published by CPSC Apr 7, 2021

    The product, in the report: GE gas range (propane)

    Entering home after being gone we smelled very strong odor. We finally realized it was propane gas from an electronic ignition GE range in the kitchen due to knob not being shut off. The knobs turn easily if bumped even slightly. We frequently check to make sure the knobs are all in the off position, but at some point before leaving the knob must have been brushed against and turned on. Fortunately the house didn’t explode or catch fire.

    I wanted to add that one issue with the gas range model in my complaint is that the electronic igniters do not turn on until the knob is turned fully on. I was recently at a friend’s house where his range igniters began to spark immediately when the knob was turned on. In my opinion this is much safer since a knob barely turned on will cause the igniters to spark.

    Model
    JGBS 18DET1WW
    Serial number
    AA129866P
    Bought from
    Home Depot, Missouri
    Bought
    Dec 31, 2012, about then
    Where
    Norwood, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  6. No incident, no one hurt

    Made Mar 11, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

    The product, in the report: GE Gas-Top Range Model-JGP932BEC2BB

    GE Gas-Top Range Model-JGP932BEC2BB Electronic Control Knob caught fire. Unit was turned off and the knob sparked from Electrical short ^ inch Flame and caught second knob on fire. Was able to extinguish

    Model
    GE Gas-Top Range Model-JGP932BEC2BB
    Serial number
    GG7898110
    Where
    Cumming, GA, USA, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  7. No one hurt

    Made Feb 26, 2021, sent to the company Mar 11, 2021, published by CPSC Mar 25, 2021

    The product, in the report: Model #CGS990SET5SS GE Cafe gas range with double oven, stainless steel.

    Model #CGS990SET5SS GE gas range with double oven: The bottom oven ignitor melted a hole in the deflector, the liquid metal drips on the ignitor, causing it to arc and shatter. We’ve repaired and replaced multiple times, with the deflector 2016 and 2020. Repair parts were backordered over 5 months, stove is currently under repair as of 2/25/21, waiting for parts.

    Model
    Model #CGS990SET5SS GE gas range
    Serial number
    GD133845P
    Bought from
    Sears, Wisconsin
    Bought
    May 30, 2013
    Where
    Tomahawk, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Feb 16, 2021, sent to the company Mar 5, 2021, published by CPSC Mar 19, 2021

    The product, in the report: GE 30” Free-Standing Gas Range

    When you lean over the control knobs to reach cabinets above the range or brush by the knobs you can unintentionally move a knob to an “on” position prior to it reaching the ignition or “Lite” indicator, releasing natural gas fumes without being aware of it. This has happened more than once, latest date indicated below.

    Model
    JGB750DEF2CC
    Serial number
    FF203613P
    Bought from
    Hallock’s Appliances, Connecticut
    Bought
    May 1, 2015
    Where
    Stratford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 74, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  9. No incident, no one hurt

    Made Jan 12, 2021, sent to the company Feb 8, 2021, published by CPSC Feb 23, 2021

    The product, in the report: THIS OVEN IS ONLY COMING ON WHEN THE GAS SMELL IS VERY LOUD. DANGER

    the gas oven will not come on until the oven has a gas can be smell and it make light we have to open all the doors and get some air and then it may come on

    Model
    RGB508PEF2WH
    Serial number
    FL136590R
    Bought from
    LOWES OR HOME DEPOT
    Bought
    Nov 20, 2020, about then
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand ge, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  10. No one hurt

    Made Oct 23, 2020, sent to the company Dec 2, 2020, published by CPSC Dec 16, 2020

    The product, in the report: GE glass cooktop, model # JGP636WED2WW, serial # DD718917Q

    I was cooking on my GE Cooktop--model # JGP636WED2WW, making breakfast as I do every weekend, and it exploded sending glass everywhere. The serial # is DD718917Q.

    Model
    JGP636WED2WW
    UPC
    n/a
    Serial number
    DD718917Q
    Where
    Roseville, California: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Oct 12, 2020, sent to the company Oct 22, 2020, published by CPSC Nov 10, 2020

    The product, in the report: GE gas range (stovetop and oven) Model JGBS66REK4SS

    I bought a new GE gas range, model JGBS66REK4SS. It has a gas stove top and gas oven combo. Home Depot and [REDACTED] sell it. This appliance is a terrible safety hazard with the potential to burn the user or anyone standing in front of the range. Here’s why: The oven has a vent under the control panel. When the oven is on, the heat from the vent channels under the griddle and pours out at the front of the range. This makes standing in front of the stove very hot and makes the stove knobs too warm to touch. The griddle also becomes hot to touch even WITHOUT the griddle burner ignited. This range is a horrible design. The venting heat could harm adults and children standing in front of the stove. The potential for burns is great. Many other folks have complained about this design flaw, I just discovered. I sorted through one-star reviews on Home Depot’s site and found at least a dozen identical complaints. I uploaded screenshots of these to your system. A repairman inspected the range and told me I should get a refund because this model is poorly designed. To my great frustration, the retailer and GE said they won’t provide a refund or exchange of this model. This model is suspiciously similar in design to a [REDACTED] Note on purchase date and my address: I bought this range in February but just started using it in mid-August once my new studio construction was done and I moved in. The [REDACTED]; it’s in the backyard of my [REDACTED]([REDACTED]) whose address is [REDACTED]. I am the property owner of both the studio and cottage).

    Model
    JGBS66REK4SS
    Serial number
    LR100466P
    Bought from
    Home Depot
    Bought
    Feb 14, 2020, about then
    Where
    SAN ANSELMO, California: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Oct 3, 2020, sent to the company Nov 12, 2020, published by CPSC Nov 27, 2020

    The product, in the report: GE Model # JGBS66REKSS 30 in. 5.0 cu. ft. Gas Range in Stainless Steel (https://www.homedepot.com/p/GE-30-in-5-0-cu-ft-Gas-Range-in-Stainless-Steel-JGBS66REKSS/206943135?MERCH=REC-_-Pip_Alternatives_Non_HDhome-_-314138082-_-206943135-_-N)

    I turned on my GE Oven (Model # JGBS66REKSS) for the first time to 450 degrees Fahrenheit and after preheating for a few minutes the inside glass exploded.

    Model
    JGBS66REKSS
    UPC
    1000018074
    Serial number
    FR111982P
    Bought from
    Home Depot
    Bought
    Apr 21, 2020, about then
    Where
    Hyde Park, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 61, Unspecified
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Sep 29, 2020, sent to the company Feb 1, 2021, published by CPSC Feb 16, 2021

    The product, in the report: Gas range

    Caller is reporting that the gas range oven while it was placed in preheat mode started to emit smoke. She stated that when she opened up the door she noticed that there was flames erupting from the bottom. She stated that she powered the unit off and then used a fire extinguisher to contain the flames.

    Caller stated that she has not contacted the manufacturer as yet. Caller feels that this range is a fire hazard and should be included in a recall.

    Model
    JGB660SEJ2SS
    Serial number
    RG204150P
    Bought from
    Best Buy, California
    Bought
    Feb 6, 2016, about then
    Where
    Bacaville, California: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Sep 20, 2020, sent to the company Oct 20, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Gas range and oven combo Model GE JGBS66REK4SS

    I have a new GE gas range, model JGBS66REK4SS. It is a gas stove top and gas oven combo. Home Depot and Amazon sell it. This appliance is a terrible safety hazard with the potential to burn the user or anyone standing in front of the range. The oven has a vent under the “backsplash” of range--where the controls are displayed. The vent is where the backsplash meets the perpendicular surface of the range. When you turn on the oven to, say, a standard baking temp of 350 degrees F, the heat from the vent channels under the griddle and pours out at the front of the range. This makes standing in front of the stove very hot and makes the stove knobs too warm to touch. The griddle also becomes hot to touch even WITHOUT the griddle burner ignited. This range is a horrible design. The venting heat could harm adults and children standing in front of the stove. The potential for burns is great. And this appliance can’t be energy efficient with all that heat pouring out of the appliance. A repairman inspected it this week and told me that all gas ovens have vents but I should get a refund because this model is poorly designed. To my great frustration, the retailer and GE said they won’t provide a refund or exchange of this model. This model is suspiciously similar in design to a GE Monogram range that the CPSC recalled in 2009. See this link: https://www.cpsc.gov/es/Recalls/2007/general-electric-recalls-gas-ranges-due-to-fire-hazard. Note: I bought this range in early February, but just installed it in a new kitchen in mid-August. Used the oven only once because of the terrible problem with the heat venting to the front.

    Model
    GE JGBS66REK4SS
    Serial number
    LR100466P
    Bought from
    Home Depot, California
    Bought
    Feb 2, 2020
    Where
    San Anselmo, California: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  15. Hurt, no treatment

    Made Sep 16, 2020, sent to the company Oct 13, 2020, published by CPSC Nov 10, 2020

    The product, in the report: 36” GE cafe cooktop model CGP650SET1SS

    I was using GE cooktop model CGP650SET1SS (serial GA709303Q). Upon turning on center burner, it threw a fireball at my face, cinging my throat. I couldn’t event talk right for days after. The cooktop itself was smoking profusely and appeared to be on fire. I unplugged and turned off the gas and the fire fizzled out.

    I called GE consumer relations, explained how their product was dangerous and injured me. Even though product is out of warranty, I thought it was reasonable to replace it for free since it was unsafe. And they should be interested in taking the old unit back to figure out why it malfunctioned in a dangerous way.

    Instead they insisted on sending out a repair technician. It took over a month for technician to come out. When he did, he wanted to turn on the unit without replacing the center burner that exploded first. I refused to let him, as this is too dangerous to ourselves, the technician, and our home. It would be incredibly stupid to turn on a burner that previously exploded!

    GE is now responding by refusing to replace the item or even provide a significant discount.

    They seem to not care about consumer safety, the safety of their technicians, or reasonable customer service.

    I am reporting this in the hopes of providing more protection to other consumers and hopefully also getting them to take action to rectify this situation in a better and more responsible way.

    My reference number for consumer relations is: [REDACTED]

    Email I’m communicating to GE with is appliancesupport@geappliances.com

    I’ve talked to somebody named [REDACTED].

    They still are refusing to replace the dangerous unit or even provide a steep discount to get into a new one. They instead seem to be insisting I let a technician turn the unit on, without first replacing any parts (which again is incredibly dangerous to life and property).

    Model
    CGP650SET1SS
    Serial number
    GA709303Q
    Bought from
    Home Depot
    Bought
    Sep 1, 2013, about then
    Where
    Murrieta, United States: Home/Apartment/Condominium
    Who was involved
    Age 29, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  16. No one hurt

    Made Sep 11, 2020, sent to the company Oct 8, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Black GE/Hotpoint Self Cleaning Gas Range

    I brought my GE Hotpoint March 6 2014. I have been happy with it, until today. I set the oven to warm my food up. Then once my food was hot enough to eat. I took it out of the oven closed the oven door, then hit the cancel button to turn oven off. Then I sit at the kitchen table , which is not far from the stove. Began eating my food. When all of a sudden. I heard something fall. I went to check on what it was, only to find that the glass in the door of the stove had shattered. Never in my life have I ever experience such a thing. I’m Thanking God that it didn’t happen when my food was in the oven or that I was in the kitchen to hear the noise.

    Model
    JGB630DEF1BB
    Serial number
    AD2134479
    Bought from
    Lowes
    Bought
    Mar 6, 2014
    Where
    LOUISVILLE, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Aug 19, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: GE MODEL JGBS660DEK2BB

    i have a gas range model - JGBS660DEK2BB MODEL - FL207748P THE KNOB HAS A LITTLE METAL PIECE IN THE KNOB THAT ATTACH TO THE METAL PART THAT TURNS THE BURNER ON . IT KEEPS FALLING OUT . MAKING IT HARD TO TURN OFF GAS BURNER OR GAS BECAUSE THE LITTLE METAL PIECE FALLS OUT WHILE TURNING ON AND OFF

    CAN BE A FIRE HAZARDS

    Serial number
    FL207748P
    Where
    FORT WORTH, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  18. First aid

    Made May 15, 2020, sent to the company Jun 2, 2020, published by CPSC Jun 16, 2020

    The product, in the report: Gas range

    While cleaning the stove, a plastic end cap on the metal door handle broke off. The end cap exposed a sharp end of the metal door handle. Subsequently, a deep laceration on my hand was caused by the exposed sharp metal end of the door handle.

    Model
    GE FREE STANDING GAS RANGE - JGB660SEJ4SS
    Serial number
    LM220811P
    Bought from
    Home depot
    Bought
    Jul 11, 2019
    Where
    Scituate, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  19. No one hurt

    Made Jan 5, 2020, sent to the company Jan 28, 2020, published by CPSC Feb 11, 2020

    The product, in the report: White gas oven

    We moved into our house in April. Ever since, we noticed that the gas stove that came with the house does not work correctly. There have been times that we turned the burners off but they stayed lit. Several times we’ve turned the oven off, but the pilot light stayed on and the heat would not receed. Once we came down stairs in the morning and the entire first floor was filled with gas because the burners were not on but they were letting off gas all night. Tonight twice we tried to use the stove and the flames in the stove would not go down until we turned it on and off close to a dozen times, and a paper that was in the bottom drawer of the stove completely caught on fire because the pilot light is completely exposed. We desperately want to buy a new stove because it is a huge hazard, but we can’t afford it because we just bought the house. We had no idea that the stove was so dangerous.

    Model
    Jgbs23ceh3cc
    Serial number
    Ll133823p
    Where
    Sinking Spring, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Nov 19, 2019, sent to the company Nov 26, 2019, published by CPSC Dec 11, 2019

    The product, in the report: GE gas range, model # jgb720sej1ss Serial # zf200776p Silver with convection oven

    My gas range is easily turned on without knowing and gas comes out without igniting. It is a GE range. The knobs are on the front. When they are bumped or leaned on the knob turns and gas is released. Something was placed on top of the stove and must of touched the knob and turned. I left the room and when I returned the room was filled with gas. The knobs turn too easily and release gas without igniting.

    Model
    JGB720SEJLSS
    Serial number
    ZF200776P
    Bought from
    HOME DEPOT, Texas
    Bought
    Nov 11, 2016, about then
    Where
    GARLAND, Texas: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  21. Hospital admission

    Made Sep 30, 2019, sent to the company Oct 21, 2019, published by CPSC Nov 4, 2019

    The product, in the report: GE gas stove - model JGBS60DEK

    A GE/Haier gas stove exploded. It has since been discovered that the propane tubing behind the left front burner control knob is cracked. Leaking propane from the stove caused an explosion at the front of the stove. The explosion of the propane severely burned [REDACTED].

    The accident occurred on June 6, 2017. The stove was a GE stove model JGBS60DEK. It was purchased and installed in Mr.[REDACTED] unit in January 2017 by the Board of the Association of [REDACTED], which is the co-op where Mr. [REDACTED] lived. The stove is a gas stove – all 4 burners, oven and broiler are gas powered. It was converted from natural gas to propane by the two individuals who did the installation in January of 2017.

    Model
    GE gas stove - model JGBS60DEK
    Bought from
    Home Depot, Hawaii
    Bought
    Jan 2, 2017, about then
    Where
    Honolulu, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Hospital Admission
  22. Hurt, no treatment

    Made Sep 19, 2019, sent to the company Sep 30, 2019, published by CPSC Oct 15, 2019

    The product, in the report: GE gas range. 4 burners, very basic

    The stovetop of the range gets exceedingly hot when the oven is on - almost like there’s no insulation. Before we realized this, we had an incident where a plastic pepper grinder partially melted and when my wife picked up the glass salt shaker, she got a second degree burn on her finger.

    Model
    RGBS300DMWW
    Serial number
    SL154287R
    Bought from
    Home Depot, Ohio
    Bought
    Dec 21, 2018
    Where
    Toledo, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  23. No one hurt

    Made Sep 6, 2019, sent to the company Sep 26, 2019, published by CPSC Oct 10, 2019

    The product, in the report: New Gas Range

    New Stove leaking Gas. Recently purchased (closed) a newly constructed house, with all new appliances on July 26, 2019. I moved in late August. On Sunday, August 25, 2019 I attempted to use the oven in the new GE stove for the first time. The entire house was filled with Gas. National Grid was called in and their technician determined that the new GE stove was leaking a tremendous amount of gas and was a safety hazard. They disconnected the gas from the stove. GE was called and they scheduled to have their technician come seven (7) days later, even after telling them that we have no other options for cooking. Seven (7) days later (September 4, 2019), the technician came and determined that gas was being leaked from all the burners as well as the oven. GE refuses to exchange the stove, instead, insisting that changing out all the gas valves in a NEW stove will suffice. Even after explicitly telling them that I am not comfortable with having the range with so many safety concerns be in my home with my family. They also insist on me having to wait additional weeks, without the use of a stove, for them to get the parts that they feel will fix the gas leak. This is completely unacceptable.

    Bought from
    K&C Appliance, Massachusetts
    Bought
    Jul 1, 2019, about then
    Where
    Billerica, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Aug 30, 2019, sent to the company Sep 10, 2019, published by CPSC Sep 24, 2019

    The product, in the report: GE 30” Free Standing Gas Range. Model - JGB635REK3SS. Serial - ML223718P. Stainless steel finish. Came with a new house purchase within the last year.

    This is a gas range. Several times now, we have inadvertently turned a gas burner control on by brushing against it. Gas is then released into the room without the igniter functioning. A couple of times we did not notice it until we began smelling gas on the other side of the room. We contacted GE regarding this and their reply was, essentially, that it is functioning as designed and to be careful. This is a GE 30” Free Standing Range. Model JGB35REK3SS. Serial ML223718P. We requested GE to send a service technician out. We explained the concern to him and demonstrated the problem. After looking at the range, even he said that “I’ve never seen anything like this.” “This is dangerous.” “This is bad.” When a report was sent to GE, they completely dismissed our concerns.

    Model
    JGB635REK3SS
    UPC
    222D8560P082
    Serial number
    ML223718P
    Bought from
    Eagle Builders, Virginia
    Bought
    Dec 15, 2018
    Where
    Virginia Beach, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Aug 17, 2019, sent to the company Aug 26, 2019, published by CPSC Sep 17, 2019

    The product, in the report: GE Gas Self Cleaning range

    The glass in our GE oven stove shattered today. The stove was being used to cook mac and cheese. The door shattered into tons of glass shards. The stove is 4 years old. All the sudden a cracking noise was heard and glass everywhere.

    Bought
    Jun 20, 2015
    Where
    Beaverton, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  26. Seen by a doctor or nurse

    Made Apr 1, 2019, sent to the company Apr 19, 2019, published by CPSC May 3, 2019

    The product, in the report: Gas Range Oven

    Consumer reported that he is experiencing problems with the gas range. He stated that the CO detectors went off and they contacted the gas company and they came out for inspection , they were able to analyze the problem that the range/oven was emitting high levels of CO.. He stated that they all experienced dizziness, headaches etc. Caller stated that this unit was installed a month after purchase sometime in December 2018.

    The company was contacted and he was advised to file a claim, acclaim was filed on 2/10/19. On 2/20/19 A technician was sent out for inspection they looked at the paperwork that was given by the gas company. They sent in the report from the gas company to the company who then sent out an investigative company for testing. Caller stated that they refused to give him a copy of their findings. Caller was informed that they would remove the unit from his home , caller declined since they were not willing to provide that information.

    Caller feels that this range/oven is a health hazard and should be recalled.

    Model
    JGBS10DEM1WW
    Serial number
    SL1496678
    Bought from
    Lowes, Michigan
    Bought
    Nov 12, 2018
    Where
    Rockwood, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  27. No one hurt

    Made Mar 14, 2019, sent to the company Mar 28, 2019, published by CPSC Apr 11, 2019

    The product, in the report: GE gas range oven JGB635DEK2WW

    GE gas range oven JGB635DEK2WW..........my reviews on a DANGEROUS GE gas range oven and the store that recommended this product.

    Helpful personnel, but they don’t know their dangerous range ovens. They recommended GE over [REDACTED] and [REDACTED]. Just had GE service (useless) out on a range oven we bought in October. Here is the review I put at the GE site. Oh, and service guy who googled instead of repairing and read from Google (yes, he read) that the scaldingly hot stove top is a known problem because of the oven vent? I just boiled pasta, and the stovetop (cheap porcelain) got equally scaldingly hot. Nice try, GE. Bottom line, DO NOT BUY A GE GAS RANGE OVEN. “Product is 5 months old. FIVE. I had my previous GE stove for 28 years. TWENTY EIGHT! So, after struggling with cooking in the oven and not having it come out right, AND finding that the stovetop became DANGEROUSLY hot to the touch when the oven was on, we called out GE Service. What a joke. Their answer, and they pointed to paperwork that backed them up because it is obviously a known issue that GE products are inferior? The new oven doesn’t cook like the old oven, iow, it’s made in a third world country and the CUSTOMER has to adjust their cooking time because the stove is inferior. The other problem, where the stovetop gets DANGEROUSLY hot to the touch and if a child touched it they could get burned? The hot air is vented out downwards - obviously a design flaw - when the oven is on and the stove top gets hot in the middle. Um, sorry, nice try but the stove top was getting scaldingly hot where the air wasn’t hitting. Oh and no, again nice try, but my pot size wasn’t the problem when I just used the burners. All in all, GE gas ranges are badly designed and made AND dangerous, and I HIGHLY encourage you NOT TO BUY A GE GAS RANGE.”

    Model
    JGB635DEK2WW
    Bought from
    Tiso Appliances, New York
    Bought
    Oct 10, 2018, about then
    Where
    white plains, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Nov 17, 2018, sent to the company Dec 7, 2018, published by CPSC Dec 21, 2018

    The product, in the report: GE Range model JGS750SEFSS - Gas range/ Cooktop/Oven

    The glass shattered when using the self cleaning feature of my GE range model JGS750SEFSS for the first time. I followed the instructions in the manual, and started the self clean cycle for 3 hours. About 45 minuets later I heard a pop in the oven and notices that glass had shattered in the oven. I stopped the self cleaning immediately. I am so thankful that I was standing by the oven when it happened, otherwise I fear that my house would have burned down.

    I did a little research and found that this issue has been reported all over the country back to at least 2015. This has the potential to be a big product liability case and could cause death and injury. I would hope that someone can put a stop to GE selling these dangerous products. An alternative would be to have them create a repair program to eliminate the danger of exploding glass. Nobody wants and exploding oven!

    Also, this happened a few days before Thanksgiving and I will not be able to use my oven at all.

    Purchased: September 2016. Oven door shattered on November 2018 the first time we used the self-cleaning feature.

    Model
    JGS750SEFSS
    Serial number
    371B9044P004
    Bought from
    HH Gregg
    Bought
    Sep 16, 2016
    Where
    Trussville, Alabama: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Oct 31, 2018, sent to the company Nov 8, 2018, published by CPSC Nov 26, 2018

    The product, in the report: 4 burner range and oven. Gas or can be converted to LPG. White in color and is used for the of cooking food in a household.

    if someone bumps into the burner knobs,don’t matter which one,and is not aware of it until you smell natural gas. It has happened 5 times in less than a year. on 10/30/18 I awoke at 3:30 am to the smell of gas. Our whole house was filled with gas. All of our past stoves we owned you had to push in and turn to use a burner. If we had used our furnace that night I probably wouldn’t be writing this email to you. For now we remove the knobs after use so it will not happen again. The stove is made by GE mod# JGBS60DEK2WW ser#DH144509P

    Model
    JGBS60DEK2WW
    Serial number
    DH144509P
    Bought from
    Home Depot, California
    Bought
    Aug 14, 2017, about then
    Where
    COVINA, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Oct 17, 2018, sent to the company Nov 9, 2018, published by CPSC Nov 27, 2018

    The product, in the report: C2S986SELSS GE 30” Cafe Series Slide-In Front Control Dual-Fuel Range With True European Convection And Wifi Connect- Stainless Steel

    Issue = no ON indicator light for gas burners on this model = fire hazard C2S986SELSS GE 30” Cafe Series Slide-In Front Control Dual-Fuel Range With True European Convection And Wifi Connect- Stainless Steel most gas ranges have an ON indicator light when the gas is turned on. This unit does not. the flame burner has been left on accidently now 3 time in the 5 months we have had this. If you are using a low flame to simmer, it is almost invisible. If the pot is removed and the burner is not turned off, it will likely be missed. Once, the gas flame was left on for several hours and we were lucky it did not cause a fire. The back splash wall was very hot when we discovered this. All gas ranges I have use in the past had an indicator light next to the controls that would alert us the flame was still on and gas was still on. We did not notice this flaw / hazard when we were looking for a replacement slide in oven range. I sent GE an alert and they would not post my comment. A 10 cent neon bulb would have made this and excellent range. My wife and I are very careful when we cook, however, this omission is a real fire hazard. if it happens again, we will likely replace this with a safer brand. For $3k, I expect something safe.

    Model
    C2S986SELSS
    UPC
    ?
    Serial number
    ?
    Bought from
    FREEDMANS APPLIANCE
    Bought
    May 16, 2018
    Where
    knoxville, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Sep 27, 2018, sent to the company Oct 5, 2018, published by CPSC Oct 22, 2018

    The product, in the report: GE Cafe 30” Stainless Steel Gas Sealed Burner Cooktop (Serial# CGP350SETSS)

    We bought the GE Cafe 30” Stainless Steel Gas Sealed Burner Cooktop (CGP350SETSS) on May 2017, and installed by professional on our countertop. In Sep 2018, I was cooking dinner as usual, by using the tri-ring burner in the center of the cooktop. Suddenly a huge BANG scared me. There was explosion and smoke raised at the control panel knob area. It smelled like burning wire. In case for future explosion and fire damage, I shut down the gas valve, and unplugged the cooktop. I can not see what’s inside the cooktop, but it had strong smell. The gas company inspector came and detected gas leak at the cooktop.

    Serial number
    CGP350SETSS
    Bought
    May 1, 2017
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Sep 4, 2018, sent to the company Sep 11, 2018, published by CPSC Sep 25, 2018

    The product, in the report: GE Gas range

    Mr.[REDACTED], President and CEO GE Appliances 4000 Buechel Bank Rd Louisville, KY 40225

    Dear Mr. [REDACTED]

    I am writing to share with you my safety concerns about the appliances that we own, made by GE. As explained in detail below, I am requesting a removal of, and refund for our [REDACTED], and reimbursement for the expenses incurred to make our gas range safe, because of the careless manufacturing at GE. [REDACTED] Of equal safety concern is our GE gas range. This was purchased in 2014. From the first day of use, I could detect an odor of propane in and around the unit. We had the fuel company out several times to investigate the suspected propane leaks (see attached documentation). Ultimately, it was the safety valve on the range causing a seepage of propane. Apparently, this is a common occurrence with GE gas ranges. That is years of propane, albeit a small amount, seeping into the air shared with a newborn and two-year-old. I am not okay with that. As the President of GE Appliances, I suspect you would not be okay with that. Of additional concern are the unsafe knobs on the range. One day after the valve was replaced, I began to smell the odor of propane. By the time I located the source, it was strong enough to cause lightheadedness. Apparently I had gently grazed over the knob, causing it to turn on. This, too, should never happen. Your products are unquestionably unsafe. It cost us $260.66 to replace the safety valve on the range (see attached invoice). A safety valve should do its job to keep propane contained within the lines. Carelessly manufacturing parts to allow for this to happen is a threat to the safety of your consumers. I am requesting a reimbursement in the amount of $260.66 for the expense of the safety valve. I appreciate you looking into this matter and expect that you will take the necessary measures to prevent these dangerous occurrences from happening to other GE consumers. [REDACTED] Please do whatever you can to be certain that your appliances are safe for your consumers, well beyond the limited life of their warranty. I can be reached by mail at [REDACTED]; by telephone at [REDACTED]; or by email at: [REDACTED]. Thank you. Sincerely, [REDACTED]

    Bought
    Jan 1, 2014, about then
    Where
    Norwich, New York: Home/Apartment/Condominium
    Who was involved
    Age 0, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Aug 29, 2018, sent to the company Mar 6, 2019, published by CPSC Mar 21, 2019

    The product, in the report: GE stove, stainless stove, gas,

    Purchased a GE gas stove in may 2018. The stove/oven caught on fire on 08/23/18. I was preheating the oven to put the pizza in and it caught fire where the broiler is.

    Model
    JGBS30REKSS
    Bought from
    Home Depot
    Bought
    May 15, 2018
    Where
    boardman, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    Reports CPSC links to it
    20180824-D6311-2147385976
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Aug 17, 2018, sent to the company Aug 27, 2018, published by CPSC Sep 11, 2018

    The product, in the report: GE gas oven. 30 in. 5-burner 2.5 cu ft/4.3 cu ft self cleaning double oven gas range (stainless steel) Model #JGB850SEF2SS Serial #ZD180502P

    I purchased a GE gas oven 3/2015. Model#JGB850SEF2SS. Serial#ZD180502P. On 8/13/10 I set my oven to 350 degrees to bake two meatloafs. Placed them in the oven. When I had 20 min left on my microwave timer, I went to the oven to check them. I heard the grease boiling in the oven. I yelled to my husband to get the meatloafs out before a fire started as the oven was incredibly hot to the touch. The oven had a F20 error on the panel. We got the oven booklet out and followed the procedure listed to shut the oven off as it’s temperature kept rising. We couldn’t get the oven to turn off. We called the fire department to our home to help us. When they got here they turned off the breaker outside. They had to use oven mitts to pull the oven out to reach the gas line as the oven was so hot you couldn’t even touch it. They turned off the gas line for us and made sure everything was ok and left. On 8/14/18 I called GE Customer Service. I was assigned case [REDACTED] & a man named [REDACTED]. He told me the error F20 meant “exceeding selected temp.” He said there was no recall on my oven. They are sending Accord Appliance to my home on 8/18/18 to look at the oven. My meatloafs were burnt to a crisp, pans burnt and ruined. My house could have burned down. I don’t want this oven repaired. I am so fearful it will happen again. What can I do?

    Model
    JGB850SEF2SS
    Serial number
    ZD180502P
    Bought from
    Lowes
    Bought
    Feb 5, 2015, about then
    Where
    Oceanside, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jul 26, 2018, sent to the company Aug 8, 2018, published by CPSC Aug 22, 2018

    The product, in the report: gas stove

    Information provided to your representative was that on at least two occasions strong gas odors were present in the home emanating from the GE gas range. The first time we noticed this happening was in February 2018 after one of the two adults present in the house must have inadvertently brushed against the front of the stove while in the kitchen. Until we walked back into the kitchen area of the house, we did not know it had happened and that gas was escaping. It happened a second time as well. The regulators operating the gas controls are very sensitive to touch and require only minimal pressure to begin releasing gas. We contacted GE Customer Care to report our concern and a service rep was sent to our home on July 16, 2018. While here, he contacted GE tech support who told him that was how the range was designed to operate (Ignition happens after the gas comes on and the control goes past the low and high settings) so there was no problem. The response was not satisfactory to us nor to our home inspector who felt it could be a dangerous situation. We re-contacted GE Customer Care and they had a second service rep come on July 24, 2018 to examine it. The rep felt that the regulators were very sensitive to touch and that even though that is how the unit was made, it could be dangerous at some point. Again, GE tech support told him that was the design of the unit.

    Model
    JGB635REKSS
    Serial number
    GH208150P
    Bought from
    in home
    Where
    Farragut, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  36. First aid

    Made Jul 16, 2018, sent to the company Jul 24, 2018, published by CPSC Aug 7, 2018

    The product, in the report: Gas Stove Range & Oven

    As part of my (new construction) home, the builder provided GE appliances, including our gas range/oven. The gas range/oven is about 7 years old and well past the manufacturer’s (or any other) warranty. Yesterday, when using the oven to cook chicken, my husband pulled the oven door flat (so that the door is at a 90 degree angle) and the outer (exterior) glass of the oven door completely fell out (unprovoked by him) and shattered into many, many tiny pieces. This created a hazard for both himself, and I. When I researched online about the issue, I discovered that it was not as uncommon as I thought and I noticed that this may of concern to the CPSC.

    To give context, we use this oven regularly, about 1 to 3 times per week on average. We have only used the self cleaning options for the oven about 4 times total. We only put items from the oven on the cast iron stovetop grates (never put them on the door of the oven), and generally are very gentle with handling the oven. For reference the oven is: _ GE - Model: JGB400DEP2BB - Serial: VS213507P

    Model
    JGB400DEP2BB
    Serial number
    VS213507P
    Bought from
    Craftstar Homes, Maryland
    Bought
    Oct 21, 2011
    Where
    Germantown, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  37. First aid

    Made Mar 26, 2018, sent to the company Jun 21, 2018, published by CPSC Jul 6, 2018

    The product, in the report: Free stand range GE appliance model BLACK HOTPOINT

    When I clean the range I cut my fingers. While I clean it I get injure. The oven has a sharp metal in the bottom oven the second small oven. When I clean it almost slice my fingers. I got hurt last time that my finger bled for hours. It is a metal like aluminum very sharp. It is the way is manufactured. I had 3 incidents with the same metal different dates.

    Model
    RGB525DEH2BB
    Serial number
    AG1416ZOR
    Bought from
    Lowe’s
    Bought
    May 18, 2017
    Where
    El Paso, Unspecified: Mobile/Manufactured Home
    Who was involved
    Age 30, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  38. No one hurt

    Made Mar 22, 2018, sent to the company Jul 12, 2018, published by CPSC Jul 26, 2018

    The product, in the report: gas range

    The consumer stated that she noticed that the oven was coming on by itself around the first of March. It stayed on for about a minute, then went off. The same thing happened again on 3/21.

    (03/21/2018)The consumer stated that she contacted GE and advised them of the problem. They are dispatching a technician but not until April 3rd.

    Model
    JGB507DEM4BB
    Serial number
    AV104038P
    Bought from
    Lowes, Mississippi
    Where
    Greenwood, Mississippi: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Feb 18, 2018, sent to the company May 11, 2018, published by CPSC May 25, 2018

    The product, in the report: GE Profile Gas Range

    This is a GE gas range with a gas oven and gas burners. model number PGS920SEF3SS Serial number TF195320P

    On two of the five range top burners, when placed to the lowest flame setting, the flame will go out. When the nob is then adjusted back to a medium or high position, raw gas will be flowing from the burner straight into the house. This is a very dangerous situation to have raw gas flowing. We’ve had several situations where the gas “leak” is not noticed for a minute or two, during routine cooking.

    Furthermore, to turn off that burner, one must turn the burner past the “ignite” setting, which will potentially spark the gas.

    Of note, after setting the oven temperature, the gas oven will not ignite unless you “crack” a stove burner to release some gas from a burner.

    There are videos of GE range owners on Youtube with this exact same problem.

    thank-you!

    Model
    PGS920SEF3SS
    UPC
    not sure
    Serial number
    TF195320P
    Bought from
    Warner Stellian Appliance
    Bought
    Dec 22, 2015, about then
    Where
    Arden Hills, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 41, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Jan 31, 2018, sent to the company Jun 8, 2018, published by CPSC Jun 22, 2018

    The product, in the report: General Electric gas stove slide-in Model: JGS750EEF4ES Serial: ZG197702P

    Dear Sirs

    I’m writing this letter in hopes that someone from your office would look into a defective product that GE has out on the market place with no recall. I am referring to a less than two year old GE slate gas appliance that I purchased. We hardly use the oven but the other evening my wife called me from the den to look at the oven door. Fortunately for her the glass splattered but did not hurt her in any way. The oven was at 400° and she was baking cornbread she opened the door to check on the cornbread when this happened. I’ve enclosed other testaments of people that own the same GE product please find enclosed.

    General Electric consumer relations offered me 25% off on parts and to eliminate the service man’s diagnostic service call. Now I’ve been online and checked the parts and prices they were about a fourth of what GE wanted. I told them that they appear to have a defective part that should be under recall and should be replaced at no charge, and customers who bought this range should be notified of its defect. At first the lady at the other end of line acknowledged that they’ve had others call about this defect my question is why haven’t they done anything about it? This product is a General Electric gas stove slide in model number J GS 750 EE F 4ES serial number ZG197702P. I notified the store from whom I bought the products all four of them and suggested that they notify their customers of this defect so no one gets hurt.

    Thank you in advance, [REDACTED]

    Model
    JGS750EEF4ES
    Serial number
    ZG197702P
    Where
    Vallejo, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  41. Hurt, no treatment

    Made Jan 13, 2018, sent to the company Jan 24, 2018, published by CPSC Feb 7, 2018

    The product, in the report: GE gas burning range and oven

    We were using our brand new GE profile gas range. We were using tree broil feature on “Hi” setting. After about 10 minutes a horrible smell emitted from the oven. It smelled like burning plastic or some type of petroleum product burning. I assumed it was just the “new” burning off, but it became worse and worse. I shut off the oven. My wife opened the doors and windows. She immediately began having respiratory irritation. I developed a headache. We let the smell air out for about 30 minutes, as we were freezing. This morning the smell still lingers and is almost nauseating. After doing some online research, this appears to be a problem with lots of customers. The response from GE is this is normal operation and it just needs to “burn off”. I’m not exposing myself or family to that smell anymore.

    Model
    PGB911SEJ3SS
    Serial number
    LH216496P
    Bought from
    New home sale
    Bought
    Jul 27, 2017
    Where
    Humble, Texas: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  42. No one hurt

    Made Jan 3, 2018, sent to the company Jan 11, 2018, published by CPSC Jan 29, 2018

    The product, in the report: GE® 30” FREE-STANDING GAS DOUBLE OVEN CONVECTION RANGE

    We were using our GE Gas range on the self-cleaning feature and it set off our carbon monoxide detector. We had the fire department, and the gas company out and they confirmed the CO was coming from the oven.

    A GE tech came out and reconfirmed the finding and didn’t know why there was an issue and didn’t think it was possible to fix.

    GE just replaced the range today.

    Model: JGB860EEJES

    Model
    JGB860EEJES
    Bought from
    Home Depot
    Bought
    Jan 1, 2016, about then
    Where
    Philadelphia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Nov 16, 2017, sent to the company Feb 13, 2018, published by CPSC Feb 28, 2018

    The product, in the report: Natural gas stove with 5 burners and oven/broiler I purchased it from Home Depot on 7/1/2016. It was delivered on 7/7/2016

    On November 12, 2017 I awoke to the smell of natural gas coming from my kitchen. I immediately contacted my natural gas provider NICOR who arrived at my house about 40 minutes later. The tech noted there was a gas leak from the broiler tube and also at the base of the stove where the gas line enters the stove. Turned the gas off to the stove and freshened the air inside my home. I contacted a local appliance store “Paulson” and scheduled a repair person to come out and let me know what was wrong. The stove was 15 months old and out of warranty. On Wednesday, November 15, 2017, I was told that both the broiler tube and regulator were leaking and would have to be replaced. Since the stove was 15 months old, it was out of warranty and the cost would be $450-$500 + the $105 service call. GE® Cooking: Gas Model #:JGB660SEJ2SS Serial #:HG207892P Installation Date:[REDACTED]

    Model
    JGB660SEJ2SS
    Serial number
    HG207892P
    Bought from
    Home Depot, Illinois
    Bought
    Jul 1, 2016
    Where
    Sycamore, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Oct 15, 2017, sent to the company Feb 7, 2018, published by CPSC Mar 1, 2018

    The product, in the report: 7 year old ge self cleaning gas range

    I set my ge self cleaning gas range to clean cycle which is a 4 hour 20minutes. After about 70 minutes I smelled burning which I assumed was food dropping# burning but then I saw flames in the oven coming from the gas burners under the floor of oven but all contained in oven. Since last times I used this cycle no smells or flames I am concerned that the smells seem to include wiring smell. No smoke & smoke detector not going off and cycle is now within an hour of completion.

    I won’t know till it finishes if the range is damaged as if I shut it down now I’m afraid the fire will return and while contained in self cleaning cycle lock I don’t want to let and air in by closing cycle.

    Where
    Riverdale Park, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  45. Hurt, care not known

    Made Sep 20, 2017, sent to the company Oct 18, 2017, published by CPSC Nov 1, 2017

    The product, in the report: gas range

    (09/11/2017) The submitter stated that her daughter turned the stove on to 300 degrees. Within five to ten minutes there was a terrible gas smell.

    (09/11/2017) The consumer called GE. She was advised that there was nothing that could be done because it was the end of the day.

    The consumer called ConED. They came out right away. They detected a gas leak in the stove. The stove was tagged by ConED.

    (09/12/2017) The firm was called. The consumer was advised to turn the stove on so that the problem could be detected when the technician got to the home. The consumer stated that they could not stay in the house because of the smell.

    (09/19/2017) A technician came out to check the stove. He was able to detect the gas leak. Parts were going to be sent out but they were the wrong parts. The correct parts for the stove was unavailable.

    The consumer asked GE to replace or remove the stove but was advised that they can only try to repair the product.

    All family members were affected by the gas smell.

    Model
    JGB860SEJSS
    Serial number
    unknown
    Bought from
    Home Depot, New York
    Bought
    Jul 8, 2017
    Where
    Hartsdale, New York: Home/Apartment/Condominium
    Who was involved
    Age 6, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  46. No one hurt

    Made Jul 25, 2017, sent to the company Aug 2, 2017, published by CPSC Aug 16, 2017

    The product, in the report: GE Cafe gas cooktop 36 inch. Model - CGP650SETSS

    In using GE Cafe Series 36 inch cooktop, the knobs to control turn on and off the gas have broken several different times. The range is only 2 years old and 4 knobs have already broken. Before it breaks totally off the knob becomes loose and may not turn off the gas even though the knob has been turned to the off position. In some cases the knob completely breaks off in your hand preventing you from turning off the gas range. I have had two incidents where the faulty knobs resulted inadvertently leaving the range on and burning up a pan and a pot. This was a GE range model CGP650SETSS.

    Many other complaints about breaking knobs for this range can be found here: https://ge-appliances.pissedconsumer.com/defective-knobs-on-ge-cafe-range-20140819523640.html

    Model
    CGP650SETSS
    Bought from
    Community Applicance, New Jersey
    Bought
    Aug 1, 2014, about then
    Where
    Red Bank, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jun 1, 2017, sent to the company Aug 11, 2017, published by CPSC Aug 25, 2017

    The product, in the report: GE Andora model JGB720SEJSS Stainless Steel Gas,convection Range

    i recently purchased a GE gas,convection range from Home Depot,model #JGB720SEJSS Andora,after having the range for a few days,we were using the oven and broiler,for a lengthy amount of time,we realized there is a heat shied installed in the back of the cooktop area,which i think protects the digital componants,like the timer and controls in the back of the gas range above the cooktop area,this heat shield gets extremely hot,and without know how hot it really can get,i myself got burned several time,while using the stove.I think this is extremely unsafe for children and the elderly using the stove.Outside of the actual burners there should be no place on that cooktop that should get that hot,to burn someone,i contacted Home Depot about the situation and they blew me off and said to contact GE,i called several time and never got a reply from them.I really think this is a very dangerous situation,and i felt i should report it.

    Thank you

    [REDACTED]

    Model
    GE Andora JGB720SEJSS
    Where
    Johnston, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made May 18, 2017, sent to the company Jul 21, 2017, published by CPSC Aug 4, 2017

    The product, in the report: 30” free standing gas range. White in color. Sits in between 2 kitchen cabinets

    This was the second time this happened. GE free standing natural gas range. After about 5 minutes of turning the oven on to the default of 350 degrees Fahrenheit, there is an explosion inside of the oven and the smell of gas. This only seems to affect the oven.

    Model
    JGBP35WEJ
    Serial number
    MG221802P
    Bought from
    Sears, Florida
    Bought
    May 11, 2004, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made May 4, 2017, sent to the company May 26, 2017, published by CPSC Jun 12, 2017

    The product, in the report: Gas range

    Caller is reporting that her gas range comes on easily by merely brushing against the knobs which causes the gas to escape into the room. The incident has occurred 3 separate times since installation.

    The manufacturer was not contacted.

    Caller feels that the range is extremely dangerous and should be reported.

    Model
    jgbs60dekww
    Serial number
    ah137349p
    Bought from
    Home depot, Indiana
    Bought
    Feb 8, 2017
    Where
    Hammond, Indiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made May 1, 2017, sent to the company May 9, 2017, published by CPSC May 23, 2017

    The product, in the report: GE Profile 36” Sealed Gas Cooktop (model PGP976, serial AD706778Q)

    Product is a GE 36” Sealed Gas Cooktop (serial # AD706778Q, model PGP976). It was purchased 5/2014. On April 30, 3017: the control lock which is a dial to unlock the cooktop and prevent unwanted use, spontaneously started to smoke, sparked, and combusted into flames although the stove was not in use. The [REDACTED] Fire Department came to the scene of the fire. No person was harm, and the fire was fully managed. Please note, the cooktop was not in use at the moment of combustion. The Fire Department noted that there were no signs of a grease fire. The smell of the combustion resembled an electric fire.

    Model
    GE PGP976
    Serial number
    AD706778Q
    Bought from
    Sears
    Bought
    Apr 25, 2014
    Where
    Lake Forest, Illinois: Unspecified
    Who was involved
    Age 41, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Apr 21, 2017, sent to the company Jun 28, 2017, published by CPSC Jul 13, 2017

    The product, in the report: gas range

    (04/19/2017) The submitter was outside of his home for a few minutes and when he walked inside he noticed a strong gas odor. He then realized that one of the control knobs were slightly turned and the burner was emitting gas. The submitter believes one of his kids accidently bumped the control knob and caused it to slightly turn on. The submitter said he had to open all of the windows to ventilate the home.

    The submitter indicated that there have been 10-12 similar incidents and one of these incidents the fire department was contacted. The submitter said the burner is never ignited but the gas emits and fills the home.

    The submitter believes the knobs are very sensitive and they turn on easily when touched. The submitter believes the range has a poor design and poses a safety hazard.

    (04/21/2017) The submitter contacted the firm and advised them of his safety concerns. The submitter was informed about a gas lock out kit but they told him it’s not available for his range. The submitter said they were not willing to assist him further or provide a solution to this safety defect.

    The submitter believes he purchased the range from either [REDACTED] or [REDACTED].

    Model
    JGB605SET2SS
    UPC
    Unknown
    Serial number
    HZ229384P
    Bought
    Apr 5, 2014, about then
    Where
    Boyds, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Apr 5, 2017, sent to the company May 18, 2017, published by CPSC Jun 2, 2017

    The product, in the report: GE Model JGB870SET2SS Gas Double Oven

    The gas oven stop heating. Upon inspection I found the igniter had blown a hole through he heat shied. If the glow igniter did not fail a fire may have occurred.

    Model
    JGB870SET2SS
    Where
    Mount Pleasant, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Apr 5, 2017, sent to the company Apr 26, 2017, published by CPSC May 10, 2017

    The product, in the report: Gas stove/oven combination

    Over the 8 years I have had this stove/oven, we occasionally find one of the knobs has been moved slightly, allowing natural gas to run. A couple of times the house filled with quite a bit of gas before it was noticed. There should be a better lockout feature to prevent gas from filling the house - which could seriously injure or kill someone.

    The response from GE:

    Good Afternoon [REDACTED], Thank you for reaching out to us. I’ll be happy to help. I am sorry to say that your model does not have the Gas Control Lock Out feature. We recommend using extreme caution around the range so as to not accidentally bump into the gas controls.

    If you have any additional questions or concerns, please feel free to reach back out to us anytime. Have a great day! [REDACTED]

    Model
    Profile
    Serial number
    FT223995P
    Bought from
    Builder
    Where
    Acworth, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Apr 3, 2017, sent to the company May 26, 2017, published by CPSC Jun 12, 2017

    The product, in the report: Gas Range /Oven

    Consumer stated that about 3am she heard a loud explosion which awoke her to find that her oven glass door had shattered into million pieces. The oven was not in use. She contacted the company through email and then the retailer who contacted the company.

    3/29/17 She stated that a service technician came out for assessment and gave her an appointment for repairing the shattered glass using glue 4/5/17. Caller feels that this should be replaced because it is unsafe.

    Model
    JGB630DEFWW
    Serial number
    RA231283P
    Bought from
    Home Depot, New York
    Bought
    Oct 23, 2013
    Where
    Bronx, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Feb 8, 2017, sent to the company Mar 30, 2017, published by CPSC Apr 13, 2017

    The product, in the report: CGS990SET3SS GE Cafe Gas Stove

    Purchased GE Cafe CGS990SET3SS from Home Depot June 2014. The lower oven has failed twice from the deflector shield melting on the igniter glow bar, burning out the glow bar. The second event fried the control panel digital glass touch panel. This is an ongoing problem and we have continued to replace parts. We are on the second igniter glow bar and second deflector heat shield.

    This is a safety hazard as GE instructed us to disconnect the gas and not to use the appliance. The first event was December 2015, second February 2017. Incidents with pictures have been recorded with GE incident # [REDACTED] and [REDACTED]. We have paid for parts and GE has covered installation labor.

    I believe it is a matter of time before this defect causes injury. I found many similar complaints on appliance forums.

    Model
    CGS990SET3SS
    UPC
    889-687
    Serial number
    SZ209265C
    Bought from
    Home Depot
    Bought
    Jun 5, 2014
    Where
    Fort White, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  56. No incident, no one hurt

    Made Feb 8, 2017, sent to the company Mar 3, 2017, published by CPSC Mar 17, 2017

    The product, in the report: 4 burner gas stove - propane

    3 month old GE Stove JGBS60REKSS has dangerous burner knobs. Merely brushing against the knobs can turn burners on releasing gas.Usually, I’ve smelled it and turned it off. It has happened often enough that I routinely check the knobs before leaving the house.

    The other morning I was cooking a pan of eggs on the back burner and had a deli package of cheese by the front burner. I must have brushed the front knob, but was busy & distracted and didn’t notice the gas smell. The flame from the back burner must have ignited the front. There was a sudden sound and burst of flames. I was right there, didn’t get burnt and it was okay.

    I worry that the same thing could happen when I’m not at the stove, possibly when something is cooking for a long time on the simmer burner.

    I feel that GE should replace the knobs with others that require some effort to turn on.

    Model
    JGBS60REKSS
    Bought from
    Lowes
    Bought
    Nov 16, 2016, about then
    Where
    Auburn PA, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  57. No one hurt

    Made Jan 28, 2017, sent to the company Feb 27, 2017, published by CPSC Mar 13, 2017

    The product, in the report: GE XL44 oven

    Product: GE XL44 oven Model Number: JGBS21HED3WW Serial Number: SD??3258P

    Problem: The knobs for the burners are too easy to turn on resulting in unburned gas leaking if knob is bumped. This has happened twice since I moved into the house I am renting. One time, I knocked it while cleaning the stove top (not the knobs), and another...I’m not sure how, but it was terrifying to come into my home an hour later and find the entire upstairs smelling of natural gas.

    Other gas stoves I have had in the past are not so easy to turn the knobs on to let the gas out. To light my current stove you have to turn the knob all the way to the left, whereas other stoves light when the knob is *barely* turned to the left.

    I’m just really worried that it’s way too easy to accidentally leak gas. :o/

    Model
    JGBS21HED3WW
    Serial number
    SD423258P
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Dec 22, 2016, sent to the company Feb 22, 2017, published by CPSC Mar 8, 2017

    The product, in the report: Convection Oven (gas)

    This consumer is reporting that he ordered a gas convection oven in April/May 2016 from appliance store in Chicago, Illinois that was delivered August 12, 2016. He had no problems the first for months from delivery/installation until December 21, 2016 when the glass blew out of the door. On December 21, 2016 the caller turned the oven on to 350 for preheat then heard a noise like a muted explosion then narrowed it to the convection oven where he view that the entire glass portion of the door had exploded inside the oven. He turned the oven off and has not used it since that time. He is reporting this incident as a hazard since the glass could become imbedded in food or if he attempted to clean the glass up he could be cut on the broken glass. There are no injuries being reported The caller contacted the place of purchase and they contacted the manufacturer and he is waiting to receive his return call to be advised whether there is an offer to replace/repair the door at manufacturer expense.

    Model
    ZET9050SHISS
    Serial number
    GG609126Q
    Bought from
    Grand Appliances, Illinois
    Bought
    Apr 15, 2016, about then
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Nov 30, 2016, sent to the company Apr 13, 2017, published by CPSC Apr 27, 2017

    The product, in the report: gas range

    The consumer woke up from his dog barking and when he opened his bedroom door he noticed smoke. The consumer walked in the kitchen and noticed flames. The consumer states that one of the burners were on and a cutting board with a slice of pizza was on top of it. The consumer then put out the fire.

    The consumer believes that his dog was trying to get the slice of pizza and turned the control knob, subsequently turning on the fire. The consumer believes the design of the control knob is not safe and the firm should fix this defect.

    The consumer believes the control knobs should be pressed down then turned for the fire to start and his knobs turn on with a slight movement.

    There are no prior incidents.

    Model
    P2S975SEM2SS
    UPC
    Unknown
    Serial number
    SR228362Q
    Bought from
    Unknown
    Where
    Chesapeake, Virginia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Nov 5, 2016, sent to the company Nov 15, 2016, published by CPSC Nov 30, 2016

    The product, in the report: Ge gas range . 30 inch

    My ge range model # jgb650sef2ss glass on the oven door shattered without warning . Ge claims that the warranty is not in affect since the product is older then one year.

    Model
    jgb650sef2ss
    Serial number
    Vd123927p
    Bought from
    Pc Richards
    Bought
    Jan 3, 2016
    Where
    Glendale, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Oct 2, 2016, sent to the company Oct 11, 2016, published by CPSC Oct 25, 2016

    The product, in the report: GE Monogram® 48” Dual-Fuel Professional Range with 6 Burners and Griddle (Natural Gas)

    I was preparing to bake a pizza so set the large oven to heat at 400 degrees by pushing the oven button and turning the dial to 400 degrees. About 5 minutes into the preheat, I heard a very loud banging noise. I turned to see that there were bright sparks flashing inside. Then, a foul odor came from the oven. I immediately ran to turn off the oven. After doing so, sparks and banging continued for another 2 seconds. The interior of the oven is covered in a white ash and is still emitting a bad odor.

    If i wasn’t near by it could have caused a fire in the home.

    Model
    zdp48n6rh5ss
    Serial number
    DR2109647
    Where
    Pasadena, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Sep 22, 2016, sent to the company Sep 30, 2016, published by CPSC Oct 17, 2016

    The product, in the report: GE 36” Built-in Gas Cooktop

    My GE 36” Built-in Gas Cooktop produced an explosion and a 6” fire flame erupted from underneath a Control Knob. Model No. JGP970BEKIBB. Serial No. GH717664Q. Purchased April 2, 2005.

    This safety Hazard in the Cooktop appears to be caused by a possible design flaw that can cause an electrical arc between the wiring and gas supply tube creating this fire hazard. When this explosion/fire happened the circuit breaker tripped at the basement electrical panel.

    If there was any item near this explosion/flame a major fire could have developed and possibly burning my house down.

    My wife was cooking on the range yesterday and turned off the RF burner and was walking away when the explosion happened. The flame came from the RR control knob and the burner which was just turned off was the RF burner.

    Model
    JGP970BEKIBB
    Serial number
    GH717664Q
    Bought from
    Lowes
    Bought
    Apr 2, 2005
    Where
    Huntingdon, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Aug 24, 2016, sent to the company Sep 16, 2016, published by CPSC Sep 30, 2016

    The product, in the report: gas range with a glass smooth top

    (08/24/2016) The consumer stated that he tried to turn the gas on to light the front left burner but nothing happened. He noticed that the igniters on all of the other burners came on at the same time. He heard a loud boom. The glass top of the range exploded up in the air and shattered. The consumer did not see any fire.

    The consumer turned the gas off at the unit and at the tank which is outside.

    No injuries.

    Model
    J2S968S0H2SS
    Serial number
    SF279010Q
    Bought from
    in house
    Where
    Warner, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Aug 9, 2016, sent to the company Aug 17, 2016, published by CPSC Aug 31, 2016

    The product, in the report: GE SINGLE OVEN GAS RANGE

    Put supper in GE Gas Range and after about 30 minutes there was a loud boom and the inside glass on the oven door had shattered all inside the oven. Oven is only around 14 months old.

    Model
    JGB697EEH1ES
    Serial number
    DF201257P
    Bought from
    PREVIOUS OWNER, Massachusetts
    Bought
    Jun 20, 2015, about then
    Where
    Billerica, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Aug 5, 2016, sent to the company Aug 15, 2016, published by CPSC Aug 29, 2016

    The product, in the report: GE 30 Inch Gas XL 44 Self-Clean Range w/Sealed Burners / Quickset 11 Controls.This product is used for cooking and baking in my kitchen. Range was bought new at Sears in 2003, just found out when looking for date that it was probably manufactured in 1998 in Mexico.

    XL44 gas Range Series # DF22199P Model # JGBP28TED2WW. When lighting the burner, the igniter is on the bottom of the dial, furthest away from the off position, through all of the flame settings. Several times people have leaned on the stove, on the knob, and have turned the knob, not knowing the gas has turned on. Since the dial was turned, but not close to the igniter, gas was being released without the clicking sound. Yesterday It happened again ... I was down in the garage and could smell the gas and rushed up to turn it off and open all the windows. THIS IS VERY DANGEROUS!! II Was there a recall for this that I missed? I have friends who have similar models but the igniter comes on first as soon as the knob is turned. Thanks for any answers I can get before my house blows up! [REDACTED]

    Model
    JGBP28TED2WW
    Serial number
    DF221999P
    Bought from
    SEARS, Pennsylvania
    Bought
    Mar 10, 2003
    Where
    Wexford, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  66. Hurt, no treatment

    Made Jul 11, 2016, sent to the company Jul 19, 2016, published by CPSC Aug 4, 2016

    The product, in the report: GE Gas Oven, Model: JGBS66REKSS, Serial No:HG201916

    We purchased a GE gas range with bottom broiler (instead of a storage drawer). We used it for several weeks and noticed that it ran too hot, was fume-y and smoky. Last night while baking bread (at 425, the highest temperature we have used), it scorched our vinyl floor, filling our house with horrific smoke and fumes.

    Model
    JGBS66REKSS
    Serial number
    HG201916
    Bought from
    Home Depot, Georgia
    Bought
    May 24, 2016, about then
    Where
    Atlanta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  67. No one hurt

    Made Jul 6, 2016, sent to the company Aug 8, 2016, published by CPSC Aug 22, 2016

    The product, in the report: gas range

    The consumer states that the knobs are improperly placed. About 6 months ago the consumer states that he noticed a gas odor in his home and when he checked the range he noticed one of the knobs were slight turned. The consumer states that no one turned the knob to the on position but he believes it may have been rubbed against and the gas ignited. The consumer indicated that other tenants in the complex have similar appliances and his neighbor had a similar incident. The consumer believes the ranges pose a safety hazard and should be recalled.

    The building had to be evacuated so Fire Dept could clear the gas

    The consumer states the range came with the condominium and he moved in about 3 years ago. The consumer believes the range is about 8 years old.

    Sometime in 2015 the firm inspected the range and adjusted the temperature to the oven. The consumer states the oven was 5 degrees off.

    The consumer contacted the firm and expressed his safety concerns and the consumer was informed about getting child proof knobs. The consumer believes the firm should take responsibility for their defective product.

    Model
    CGS980SEM3SS
    UPC
    Unknown
    Serial number
    DS201822P
    Where
    New City, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jun 6, 2016, sent to the company Aug 3, 2016, published by CPSC Aug 17, 2016

    The product, in the report: Gas oven

    Caller stated that the inner oven glass door exploded and glass pieces fell onto the contents in the oven. He stated that if this had occurred any sooner it could have caused injury to his spouse.

    (6/6) Caller stated that he contacted the manufacturer but they are only interested in replacing the glass in door, he is concerned that this is a safety hazard and should be recalled.

    Model
    jgb650eefes
    Serial number
    ad125904p
    Bought from
    Woodruff appliances & TV, Connecticut
    Bought
    Jul 2, 2014
    Where
    Butternut, Connecticut: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  69. Hurt, no treatment

    Made May 25, 2016, sent to the company Jun 3, 2016, published by CPSC Jun 24, 2016

    The product, in the report: GE Cafe Gas Cooktop

    We bought a GE Cafe Gas Cooktop in May 2015 and had an issue within a month; the unit was replaced by the store we purchased from. A few months later, we started to see some weird things happening to the Cooktop and one day my wife was about to get burn and hurt from high flames and big explosion from one of the burner causing the burner top to fly and hit and damaged the hood and the back splash and half the burner areas to turn black. We contacted GE and a technician was dispatched to look at. The tech looked at it and order some parts and advised me to contact GE Customer Service since it has safety issues. I contacted GE Customer Service and they told me to speak with the GE Safety Department due to the nature of the issue. And, that is where I started to get a run around. The service call ticket was closed and they refused to take any actions. I posted my comments on GE’s Facebook and they were all removed by GE.

    Bought from
    Lowes
    Bought
    May 29, 2015, about then
    Where
    Katy, Texas: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  70. First aid

    Made Apr 28, 2016, sent to the company May 6, 2016, published by CPSC May 27, 2016

    The product, in the report: GE Gas range 30”

    Last evening 4/27/2016 at approximatly 10:40 pm I was awakened by the sound of exploding glass. When I entered my kitchen, I was walking on thousands of tiny glass pieces. The glass door of my 5 year old GE Gas range had exploded. The stove and the oven has not been used in several days and nothing had fallen into it.

    Where
    South River, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  71. No one hurt

    Made Apr 25, 2016, sent to the company May 3, 2016, published by CPSC May 17, 2016

    The product, in the report: I own a GE self-cleaning gas range model RGB790CEK8CC. It was purchased in 2008.

    I own a GE self-cleaning gas range model RGB790CEK8CC. It was purchased in 2008. On more than one occasion, the knob for the top burner got slightly depressed and turned. As a result, gas was spewing from the burner into the kitchen. This could have been a very serious situation. It appears as though the knob/valve does not need to be depressed very far before the knob will rotate to the on position. Since this is a non-pilot light range, if the knob is not in a position to activate the igniter, unburned gas emanates from the burner creating a potential explosive situation. I suggest you investigate this.

    Model
    RGB790CEK8CC
    Serial number
    TR209275R
    Bought from
    Boonton TV & Appliance, New Jersey
    Bought
    Oct 24, 2008
    Where
    Rockaway, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Mar 28, 2016, sent to the company Apr 4, 2016, published by CPSC Apr 18, 2016

    The product, in the report: Gas range Product = GE Profile Range product no: JGS968TEK1WW Serial no: ZH293549Q

    Product = GE Profile Range JGS968TEK1WW ZH293549Q

    The oven came on by itself and heated without any limit. Smoke alerted me to the situation. There was no indication of the oven being on. The display panel showed only the time. I pressed “Cancel/Off” and nothing happened. The display panel was functioning. I pressed “Bake” and the panel showed the normal start up indications. At no time did a temperature appear in the display as would normally be the case. The cabinet fan was NOT on during this time. Thus the oven was silent and I initially did not realize it was on until I was actually in front of the stove and felt the heat. I was able to shut the range down by shutting off the gas line outside. It seemed to me that if not found, the oven would have continued to over-heat and would have eventually ignited the surrounding cabinets. An ozone smell continued from the unit until it cooled enough for me to disconnect it from the electric power. A clean clay pot used for cooking was in the oven at the time. It was totally burned. Thus I would assume the temperature in the oven significantly exceeded the clean cycle temperature.

    Serial number
    ZH293549Q
    Bought
    Jan 10, 2006, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Dec 25, 2015, sent to the company Jan 5, 2016, published by CPSC Jan 20, 2016

    The product, in the report: GE gas range. Ran the self-clean function. The inner pane of glass shattered.

    We have a range that is 1 1/2 years old. We ran the self clean function for the first time. The inner pane of glass in the door shattered.

    Model
    JGS750SEF1SS
    Serial number
    AD133512P
    Bought from
    APPLIANCES CONNECTION, New York
    Bought
    Apr 30, 2014
    Where
    Porter Ranch, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Dec 23, 2015, sent to the company Jan 27, 2016, published by CPSC Feb 11, 2016

    The product, in the report: GE slide in gas range Model JGS750DEF1BB, Serial # SA 103630P

    To whom it may concern;

    This is to inform you of a serious event we had with our GE slide in gas range, Model JGS750DEF1.B B, serial number SA 103630P, installed in January of 2014. Event- POWER BURNER USE GETS COUNTERTOP VERY HOT.

    On December 12th, 2015, we were making applesauce to “can”. We centered our 13 inch canning pan on the left front “power” burner. We needed to boil the water in order to can the applesauce. It was the first time we used the “power” setting on the burner.

    Upon checking to see if the water was boiling, one of us put our hand on the adjacent (left side) counter top. It was very hot. We then noticed a smell like plastic (laminate?). We turned off the left front burner and moved the canning pan to the right front burner. We then got wet rags and put them on the laminate and edge of the stove to cool them off. The left side of the stove and the countertop were too hot to touch. Water from the rags sizzled and steamed. We removed the drawer from the adjacent base cabinet and discovered the top inch of wood adjacent to the stove top was very hot to touch.

    We will no longer use the power burner. We did not have a fire and the laminate does not look damaged. If we had not noticed that the wood and laminate counter top were getting very hot, we believe we might have had a fire in the kitchen.

    [REDACTED] [REDACTED] [REDACTED]

    [REDACTED]

    Model
    JGS750DEF1BB
    Serial number
    SA 103630P
    Bought
    Jan 1, 2014, about then
    Where
    Citrus Heights, California: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Sep 16, 2015, sent to the company Oct 16, 2015, published by CPSC Oct 30, 2015

    The product, in the report: Gas Oven

    Caller stated while the oven self cleaning was in process for approximately an hour he smelled a burning odor, he cancelled the operation and when he tried to open the door there was extreme heat dispersing from the oven so he had to restrain from opening the door. Later, after the oven had cooled down he reached for the door handle and it broke. Caller stated that he had noticed that the handle had become deformed after using it several months from the heat of the oven.

    (8/2015) The manufacturer was contacted and a service technician was sent out for inspection, he was advised that the information she retrieved would be sent out to the company. He was also advised that if there should be any repairs it would be at his expense since the oven is over a year old.

    Caller feels that this oven is a fire hazard and should be reported.

    Model
    jgb620ref1ss
    Serial number
    ta244860p
    Bought from
    installed in home
    Where
    San Bernarbino, California: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jun 12, 2015, sent to the company Jun 22, 2015, published by CPSC Jul 8, 2015

    The product, in the report: GE Cafe series gas range, model # CGS985SET1SS serial # SV202905P

    While using my GE Cafe oven, the glass in the door exploded. The oven was set at 365 degrees. The middle of 3 layers of glass shattered, sending pieces of glass onto the floor. Most of the glass showered down into the drawer beneath the oven.

    Model
    GE Cafe series gas range
    Serial number
    SV202905P
    Bought from
    Pacific Sales
    Bought
    Sep 2, 2012
    Where
    CAPISTRANO BEACH, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  77. Hurt, care not known

    Made May 23, 2015, sent to the company Jun 2, 2015, published by CPSC Jun 16, 2015

    The product, in the report: GE Model # CGS980 SEM3SS, Serial # VR196177P

    At about 4:40 p.m. on Friday, May 22, 2015, Consumer turned on the self-clean function on the GE Model # CGS980 SEM3SS, Serial # VR196177P. Consumer also turned on the exhaust fan for the oven and also one for the kitchen. At about 5:30 p.m. the fire alarm went off. Consumer observed flames shooting through the vents of the oven. Consumer pushed the clear/off button on the stove. Consumer’s daughter contacted the emergency department, who responded. The home filled with smoke. The fire in the oven decreased but the entire home filled with smoke and there is still a residue. Consumer and consumer’s other daughter are still feeling the effects of the smoke in their lungs. As the temperature cooled down the emergency responder was able to open the oven door. The department brought an additional fan to help air out the chemicals. The fire department advised Consumer not to use the oven until GE clears it use. Consumer contacted customer service the same day and was advised that GE would send someone to check the oven on June 1.

    Model
    GE Model # CGS980 SEM3SS, Serial # VR196177P
    Serial number
    VR196177P
    Bought from
    PC Richards
    Where
    Woodmere, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Level of care not known
  78. First aid

    Made May 14, 2015, sent to the company May 22, 2015, published by CPSC Jun 8, 2015

    The product, in the report: Ge stove top model number C2S980SEM1SS and serial number FR2047039

    My GE stove top gas burner model number C2S980SEM1SS and serial number FR2047039 has defective knobs that turn the gas on and off. The knobs are made of plastic and the interior of each knob is cracked. Further, when you try to turn the stove off the knobs just spin in circles making it impossible to fully turn the gas off. This becomes problematic and extremely dangerous given the stove has a self igniting spark. Once you have noticed your kitchen smells like gas if you turn the defective knob you’re either going to turn the gas up higher or ignite your house up in flames. My house almost blew up and my face was hit with a giant flame as I tried frantically to turn the gas to the stove off. I contacted GE and they sent a repair man to my house. He told me that GE has known about this problem going on four years now. They no longer use plastic knobs in the newer models. I believe there should be a mandatory recall for any consumer using the defective plastic knobs on the older models before someone gets seriously injured or dies. After talking to GE my self and voicing my concern over this major safety issue It is my belief they will only do a recall unless forced. I have saved my old knobs if they need to be used as evidence or if you would like to send an independent technician out to verify the defective product in use with my stove. GE is replacing my knobs free of charge. My concern now is for every other consumer out there using the old knobs. Someone should not have to get seriously injured or die in order for GE to do the right thing.

    Model
    C2S980SEM1SS
    Serial number
    FR2047039
    Bought from
    Home Depot expo center, California
    Bought
    May 15, 2007
    Where
    Anaheim, California: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  79. No one hurt

    Made Apr 25, 2015, sent to the company May 4, 2015, published by CPSC May 25, 2015

    The product, in the report: GE gas stove

    Inside glass of the oven door shattered while in use at 325*. Glass , in small pieces slide down into bottom door of stove.

    Bought from
    Goemans
    Bought
    Oct 1, 2014
    Where
    Hamilton, Canada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  80. First aid

    Made Feb 9, 2015, sent to the company Feb 19, 2015, published by CPSC Mar 5, 2015

    The product, in the report: ge gas range top jgp989k2bb

    ge range top jgp989k2bb control knobs caught on fire shut off gas inside and outside also tripped off breaker smothered fire out aprox 1 min later glass range top explodes sending glass all over kitchen several cuts on face and arms.

    Model
    jgp989k2bb
    Serial number
    fm705329c
    Where
    Oroville, California: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand ge, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  81. First aid

    Made Jan 29, 2015, sent to the company Feb 6, 2015, published by CPSC Feb 24, 2015

    The product, in the report: GE Profile Gas Oven Model# JGMP33CEH1CC Serial# SF245131P

    On November 29, 2014, my daughter slipped on the kitchen floor and her knee hit the oven door. Upon impact it shattered into pieces, all over her, the dishwasher, and the kitchen. The oven is a GE Profile Gas Oven. The model number JGBP33CEH1CC and the serial number is SF245131P.

    I called GE and then sent out a technician. He said that this is very common and that it’s the consumer’s fault because she slipped and bumped into the oven.

    Because the class cut her upper leg and knee into tiny slices, GE referred me to their insurance claim department.

    GE is standing by the claim that this is a common occurrence. My question, is it really?

    Model
    JGMP33CEH1CC
    Serial number
    SF245131P
    Bought from
    Sears, Maryland
    Bought
    Mar 1, 2004, about then
    Where
    Silver Spring, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 15, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  82. No one hurt

    Made Jan 22, 2015, sent to the company Jan 30, 2015, published by CPSC Feb 13, 2015

    The product, in the report: GE Stove Model: JGBS60DEFBB, Serial No:VD123164 The stove is black and has a design problem that keeps the gas knob stuck in the “in position.”

    I have a GE stove Model: JGBS60DEFBB, Serial No:VD123164. The stove was delivered to my home on Dec. 3, 2014. The stove has a defect that allows the gas to be turned on without first pushing in the knob. The knob does not retract due to an interference fit with the bezel. Twice, within the first three days of delivery, the knob was bumped and the house smelled of gas until we caught that the gas was turned on part way, evidently due to being bumped, Then I looked into the problem and discovered the interference fit that was causing the problem. A GE repair person arrived Dec. 15, agreed with me, and ordered a new manifold and a new bezel. The new manifold and bezel arrived Dec. 19 and they are identical to those on my stove, so the replacement was not completed. Stove display units in our local Home Depot have the same problem and the department manager agrees that there is a problem with the design or manufacture of the stove. The manager called GE and talked to somebody who said that there is no design problem. Frankly, I believe that this stove has a design error such that the manifold is mounted well below the bezel hole center line. This can (and in my case does) cause binding of the control knob so that the knob spring cannot eject the knob into the lock position. Twice, within the 3 days after purchase, we bumped the knob (that was stuck in the “in position”) and later returned to discover serious gas odors in the kitchen. After finding the problem source, I taped the knob and I have been trying to address the problem through GE and Home Depot, but there is no indication that the problem is being addressed. Needless to say, we are glad that we discovered this before we had an explosion. I have used the channels suggested to me with no satisfaction and I will not stop until I have an acceptable solution. In other words, I will not accept a stove that has marginal clearance of the rear burner knobs. The front burners, by the way, are fine because their bezel openings are, for some reason, 10 mm larger than the rear burner openings. So, even though the center lines are not centered, there is no interference fit. After repeated calls to GE, all I hear is that GE engineering is working on this. Meanwhile, I need to keep the burner control knob from accidentally turning on and filling my house with gas. I want to prevent explosions both in my home and in the homes of others who bought this appliance. Thank you, [REDACTED]

    Model
    JGBS60DEFBB
    Serial number
    VD123164
    Bought from
    Home Depot
    Bought
    Dec 3, 2014
    Where
    FAIRPORT, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Jan 12, 2015, sent to the company Jan 26, 2015, published by CPSC Feb 9, 2015

    The product, in the report: Slide-in gas range

    This range has grates that allow a pan to tip over. This has happened to me and it caused hot soup to spill onto the stovetop and overflow to run down the front of the oven. This is a real hazard.

    Model
    GE Profile Slide-In Gas Range PGS975DEPWW
    Serial number
    VZ203557Q
    Bought from
    Dick Van Dyke Appliance World
    Bought
    Nov 12, 2012
    Where
    Mahomet, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 71, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jan 8, 2015, sent to the company Feb 4, 2015, published by CPSC Feb 20, 2015

    The product, in the report: Gas Oven glass door

    Caller stated that the inner glass oven door exploded while in a cleaning mode approximately 30 mins later. She stated that she read online that the manufacturer is not taken any responsibilities for the issues at hand.

    Caller does not plan to contact the manufacturer because she purchased the extended warranty and will be calling the warranty department.

    Caller feels that the gas oven is a safety hazard and should be recalled.

    Model
    unknown
    Serial number
    sku#100-020-743
    Bought from
    Home Depot, Missouri
    Bought
    Feb 28, 2014
    Where
    St Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Dec 9, 2014, sent to the company Dec 17, 2014, published by CPSC Jan 5, 2015

    The product, in the report: GE self cleaning gas range oven

    I purchased a GE self cleaning gas range from Sears. Yesterday, I attempted to use the self-cleaning oven feature for the first time. I started the cycle using the default system settings. Within two hours of the cycle I heard a loud pop and noticed that the inner glass of the oven was shattered into a lot of small paticles.

    Model
    GE Self cleanig gas range
    Serial number
    JGB600SET3SS
    Bought from
    SEARS, Texas
    Bought
    May 17, 2013
    Where
    El Paso, Texas: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Dec 8, 2014, sent to the company Feb 2, 2015, published by CPSC Feb 17, 2015

    The product, in the report: Gas Range Knobs

    Caller’s daughter purchased a GE range approximately 18 months ago.

    They are having problems with the knobs on her gas range which turn on very easily.

    The caller is reporting that if a person just rubs past or is reaching over the range the knobs turn at times and begin releasing gas but do not ignite.

    He said that this has happened a few times and that just recently the dog walker came into the home and smelled gas then turn it off.

    There are no known injuries at this time

    The caller contacted the manufacturer on December 4th, 2014 and he was advised that a service technician would be sent to the home December 9th, 2014.

    The caller will update this report with the technician’s statements before he returns it.

    1. At 1:30 on Dec 9th G.E. Technician ([REDACTED] stopped by the caller’s daughter’s residence, the caller explained to him the problem. He operated several of the knobs on the range. He said without hesitation that there was nothing he could do about it, that it was a problem with the design of the knobs.

    The caller asked if there was anyone else the callers could talk to in order to resolve the problem?

    He said he would let someone know and punched some info into his computer. As he was leaving at 1:37 the caller requested that someone call her on the following day with a way to rectify this safety issue. He said he would let someone know. (No reply from G.E. on following day)

    2. At 1:45 on Dec 9th the caller called [REDACTED] at Customer Service (800-386-1215 ext. #[REDACTED]) to let him know that the Technician had been here and what he had said. (Voice message (He would call her back in 24 to 48 hours

    3. At 1:19 on Dec 10th [REDACTED] called the caller back and said there was nothing that he could do but offer the callers a new range at our expense and they would pickup the old one and probably scrap it or he could send another Tech. for a second opinion. The caller told him none of the options would solve this issue since the caller was aware of at least 5 other consumers with the same identical problem

    As a final note he said the caller could go on line to see if anything could be done (GECHSconsumers@GE.com

    4. Dec. 12th 12:23 Called GE Corporate HQTRS. in Fairfield Connecticut #203-373-2211. Message prompter sent caller back to Consumer Complaint Dept. (which she had already been to!)

    Dec. 12th 12:30 Called G.E. Corporate Offices. Left message that she had an issue of safety about one of their ranges and needed to talk to someone who could help.

    Dec. 12th 5:05 PM. Operator called back with number for CEO in charge of appliances.

    Dec 13th 12:40 Called CEO [REDACTED] [REDACTED] He said he had checked the report from the technician and confirmed what the Tech. said. The caller asked him if he knew of any other complaints about this issue. He said that he had heard of people accidently turning on the gas while reaching over the range to access a microwave or cabinet above range. So the caller asked if he knew he was acknowledging that there was a problem with the range. He said no that he had only heard of such issues . The caller asked if there was some other dept. or person in engineering or product safety that she could talk to about this. He said there was nothing more he could do.

    The caller was thoroughly amazed and disgusted with the cavalier additude with which he approached this problem, so she informed him that she would take another approach but that this issue was too serious to just let it go!!

    P.S. Enclosed: At least 5 other consumers with the identical issue.

    Thank you! [REDACTED]

    Model
    PGB90SET3SS
    Serial number
    GA212806P
    Bought from
    Bray & Scarff, Maryland
    Bought
    Jun 15, 2013
    Where
    Silver Spring, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Oct 13, 2014, sent to the company Oct 21, 2014, published by CPSC Nov 13, 2014

    The product, in the report: GE Spectra Range from2003 construction MODEL: JCBP28WEA4WW SERIAL NUMBER: HF232963D

    When I brush by the range knobs on my GE Spectra Range they turn the gas on...

    Model
    JCBP28WEA4WW
    Serial number
    HF232963D
    Bought from
    Builder
    Bought
    Apr 4, 2003
    Where
    Lake Geneva, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Sep 11, 2014, sent to the company Sep 19, 2014, published by CPSC Oct 3, 2014

    The product, in the report: GE Cafe gas range

    In 2010 I purchased a GE gas Cafe range $2500. A few months later it has a gas leak. The control valve was replaced. Service man left, used the range, another gad leak right away. Seems the bad part was replaced with another bad part. Weeks pass each time service is needed, part has to be ordered then another service date scheduled to put the part in. We had the same part replaced three times. In August of 2014 another gas leak in the range. This time we did not want this range any longer. GE agreed to replace it but we had to pay $1,000 for the new one. We agreed only because we felt better to pay the money than die from gas poisoning. We has the range installed by a gas certified tech. The first time I used the oven you could smell the gas pouring out of the oven again. My service tech advised me that he has seen this problem with many models of GE gas ranges. Waiting for repairs again.

    Model
    CGS985SET6SS ALSO CGS980SEM5SS
    Serial number
    HD145707P, AT231026P
    Bought from
    sears and GE (directly), Vermont
    Bought
    Feb 22, 2010
    Where
    Swanton, Vermont: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Aug 13, 2014, sent to the company Aug 21, 2014, published by CPSC Sep 5, 2014

    The product, in the report: GE Gas range model #JGB695SEFSS

    Two week old GE gas range. Preheated oven to 400 degrees to bake a pie. Heard a loud noise and the sound of glass breaking. Quickly turned oven off. When all the noise and sound of breaking glass stopped, I opened the oven door to find that the inside glass on the door had exploded in hundreds of little pieces all inside the oven. It is GE model #JGB695SEFSS. Not something you expect to happen in a brand new appliance.

    Model
    Model JGB695SEFSS
    Bought from
    Matterns Appliances, Pennsylvania
    Bought
    Jul 16, 2014
    Where
    Collegeville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Aug 11, 2014, sent to the company Aug 29, 2014, published by CPSC Sep 15, 2014

    The product, in the report: Gas Range

    Caller purchased her gas range when she purchased her home around May or June 2005 but did not receive it until 2006 when she moved into the home. She had problems with the oven from the very first used the heat escalated to temperatures much higher than what she had set them at. She bakes her cookies at 350 degrees but with this range, each time that she bakes the oven temperatures escalate from the set temperature upward to 400 and 500 degrees and her cookies become burned. She is reporting theses incidents as severe fire hazards. She is asking that GE help her and replace her range at manufacturer expense or at least repair it with a lasting repair at manufacturer expense.

    There have been no injuries

    The caller has not contacted the manufacturer but does intend to contact them.

    Model
    JGB520WEA1WW
    UPC
    317B6641P001
    Serial number
    1934185P
    Bought from
    A-1 Homes, Wisconsin
    Bought
    May 25, 2006, about then
    Where
    Cumberland, Wisconsin: Mobile/Manufactured Home
    Who was involved
    Age 75, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  91. Not said

    Made Jul 10, 2014, sent to the company Jul 18, 2014, published by CPSC Aug 1, 2014

    The product, in the report: Gas oven

    Last night my oven door exploded. It hadn’t been used in 11 hours. There was no gas smell. I was standing in the kitchen and it just exploded. No one was near it.

    Where
    Patterson, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  92. No one hurt

    Made Jun 25, 2014, sent to the company Jul 14, 2014, published by CPSC Jul 28, 2014

    The product, in the report: Gas range

    (06/24/2014) The consumer stated that oven has not been used in about two day. The consumer was not at home but when he came home he discovered that the outside glass of the oven door had shattered.

    The consumer contacted Town Appliance and was advised that they would replace the stove. He has to return the product.

    Model
    JGB630DEF1BB
    Serial number
    VA225595P
    Bought from
    Town Appliance, New Jersey
    Bought
    May 1, 2014, about then
    Where
    Lakewood, New Jersey: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  93. Not said

    Made May 4, 2014, sent to the company May 12, 2014, published by CPSC May 27, 2014

    The product, in the report: GE Kitchen Gas Oven XL44

    The tempered glass outer oven door on our 20-year-old GE XL44 suddenly exploded/shattered as we were baking chicken at 350 degrees F.

    Model
    GE XL44
    Where
    Libertyville, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  94. No one hurt

    Made Mar 14, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

    The product, in the report: GE gas range, white, 30”. Digital display in center is simple, no pre-heat indicator, just clock and timer. Approximate date of manufacture is 2001. Ignite is last position on knobs, which open to release gas if lightly pushed or leaned against resulting in unintentional gas release.

    Knobs turn too easily if brushed against and gas starts being released. Ignite is at the end of the dial meaning all positions prior to that just start releasing gas unignited. Very scary. All the origianl ranges installed by the builder of our townhomes are of this unsafe variety.

    GE gas range

    Model
    XL44 Freestanding Range
    Bought from
    Provided by builder
    Where
    Roswell, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Jan 26, 2014, sent to the company Feb 3, 2014, published by CPSC Feb 19, 2014

    The product, in the report: GE Self-Cleaning Gas Range Convection Stove Model # JGB810DET2CC Serial # MZ214221P

    GE Gas Range Model # JGB810DET2CC and Serial # MZ214221P During the last week of June 2013 I woke up to a clicking sound. The sound was the clicking before the gas comes on the surface burner. I walked to the kitchen and the center burner was on and the center knob was turned enough to start the burner. I had to turn the knob off. A&E Factory service was called since the stove was under warranty. Two technicians came to the house on July 5, 2013 and checked the surface burners and said the stove can’t turn itself on. Their note was “Tested system. No problems found. Working to OEM spec”. One month later on August 6, 2013 I woke up to the smell of natural gas. The whole house was filled with the odor of the gas and the center knob was on enough to turn the burner on but no flames. I had to turn the knob off. I had to open all doors and windows to air out the house. I left the doors open and asked me mom to stop by later and close everything. She called Cascade Natural Gas since I had a gas leak. This was documented. The gas odor could be smelled outside by the Cascade Gas representative sent to investigate the leak. I called GE Consumer representative and received case # [REDACTED]. GE representative [REDACTED] made an appointment with A&E Service Factory. On August 8, 2013 the A&E technician came to investigate the situation. The technician decided to order the center surface burner valve. Aug 19, 2013 was the appointment to replace the valve. The center surface burner valve was replaced. December 16, 2013 I came home at 4:30 pm and the small precision simmer burner was on. Again there was a clicking sound with the burner on. The knob was turned enough to start the burner. I had several cookie sheets on this part of the stove. The bottom cookie sheet had about 2-3 inch diameter discoloration from the heat. The burner acted like the first burner so I thought I had a month before the burner would turn on and only natural gas would be released. December 17, 2013 I called GE customer service and received case # [REDACTED], from case manager [REDACTED]. An appointment with A&E service was made for 12/24/2013. Around 3:15 pm on December 17, 2013 my parents called me at work from my house and stated the small precision burner knob was on enough to allow the natural gas to leak. Luckily they caught it in time before the house was filled with gas. I have 2 pets that stay in the house while I am at work. I asked them to check on the house not knowing the burner would act this way so soon. I expected in a month this would happen since it appears to have a similar valve failure. December 17, 2013 I called my case manager [REDACTED] to ask to expedite my case because of the gas leak. He could not change the appointment date. I used the stove while I was home but had to turn off the gas every time I left the house. December 24, 2013 an A&E technician came to the house and stated he was going to replace 4 surface burner valves since I had a problem with the precision simmer burner. GE was going to pay for all of the valves to be replaced. The next appointment to replace the valves was on January 7, 2014. On January 7, 2014: an A&E technician came and replaced four surface burner valves. I did not trust the gas range so when I left the house nothing was on the range and a window next to the range was open to allow air circulation. I was afraid a valve would fail and I wanted to make sure the window was open for my pets. When I was home I did not have the window open. After I finished cooking I thought I could smell gas but wasn’t sure where it came from. January 18, 2014 my mom was at my house and I asked her if she could smell gas around the burners. She suggested I call Cascade Natural Gas to check out the range. January 19, 2014 I called Cascade Natural Gas and told them I had a gas leak around the range. The person on the phone told me to turn off the stove. A Cascade Natural Gas representative came to the house and I told him about the issue. He asked me to turn the gas on. He used a gas detector device around the burners. As the natural gas was filling the lines he was moving the detector over the burners. The precession burner, which had the initial problem, and the front left burner were indicating leaks with a loud beeping sound. He repeated this pattern for several minutes and the beeping sound increased and he told me I have two leaks. He red tagged my range and told me not to use it. I needed to contact the service people. January 20, 2014 I called GE and customer service was on a holiday. I called Nilsen’s appliance store and informed them of the surface burner valves leaking. [REDACTED] told me to call GE customer service line. January 21, 2014 I called GE customer service and stated the new problem of two valves leaking natural gas when the knobs are off. I wanted a refund because I have an unsafe range in my house. I emphasized this is a safety and life issue. I also told the person Cascade Natural Gas technician had tagged my range to where I can’t use it because of the two leaks. I referenced my case # [REDACTED] and the person told me that my case manager [REDACTED] wanted to discuss the issue with me and he will call me on January 24, 2014. January 23, 2014 I called GE customer service and spoke with [REDACTED] and referenced my case # [REDACTED]. I wanted a refund and the stove removed. I told her all about the issues with the surface burner valves failing and the gas leaks. She told me it is GE’s policy to only replace or repair but not to give a refund. I had to call Nilsen’s, the store where I purchased the range from. She did set up an appointment to have a technician come out and verify the leaks since Cascade Natural Gas technician did not work for GE. The A&E technician will come out and check for the leaks. Then they are supposed to talk with a GE engineer to see how to resolve this problem. The appointment is set for January 28, 2014 in the afternoon. This is unsatisfactory. This is a health and safety condition that should be urgently fixed before there is an accident that results in a death or fire. This could be the reason that on the GE website, this model is no long being manufactured. As of January 26, 2014 Nilsen’s owner has not provided any help to resolve this problem.

    Model
    JGB810DET2CC
    Serial number
    MZ214221P
    Bought from
    Nilsen’s, Washington
    Bought
    Oct 6, 2012
    Where
    Bremerton, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Dec 13, 2013, sent to the company Dec 31, 2013, published by CPSC Jan 24, 2014

    The product, in the report: GE Gas range

    I woke to the smell of gas about one half hour after my husband left for work. I immediately went down stairs to the kitchen to find the gas burner on the stove on high without a flame. My husband was in cabinets and must of bumped the front knob, turning the gas on. I immediately turned the gas off, opened all the windows and door in the house.

    Fortunate for us, I had the day off from work. Typically I leave for work before my husband (6a) and we do not return until 8p on most days. This could have been catastrophic as you can well imagine. Our children are all in college and not home but we do have multiple pets that would have perished with the house and it’s content.

    Model
    JGBP0MEH1BC
    Serial number
    RF267853P
    Bought
    Jul 7, 2008, about then
    Where
    duxbury, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Nov 9, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

    The product, in the report: GE 30” Free-Standing Gas Range White Model #: JGBS18DETWW

    I was making dinner. I had the oven preheated to 350 degrees. I set my dish in the oven when it reached 350 degrees. Within 5 minutes I heard an explosion and saw glass all over the floor. My 2 year old son and husband were in the kitchen and I was standing right next to the oven. I was barefoot at the time and my husband had to pick me up and carry me from the room to prevent me from stepping on the hot glass.

    My concern with this situation is as follows: 1. My son was in the kitchen and his height is eye level with the top of the oven door. 2. I was standing very close to the door when it exploded and could have had hot glass landing on my bare skin. 3. I have had the product for less than 2 years and use the oven about once a week. I feel that the damage was due to a manufacture defect, rather than by any misuse. Yet GE fails to see that this is a safety and quality issue.

    Model
    JGBS18DETWW
    Bought from
    Home Depot
    Bought
    Nov 26, 2011
    Where
    St. Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Oct 10, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: GE Range, model #JGBP33CEL2CC, serial # SL241160P, white, freestanding, gas range with electronic burner igniters and burner bar in oven. Possibly manufactured in 2003.

    We have a GE gas range (model #JGBP33CEL2CC, serial #SL241160P). Several times, the oven has started to heat up spontaneously. The display does not show that the oven is heating, and the oven seems to get very, very hot. The only way to stop it that we have found is to unplug the unit. My husband researched the problem and discovered at an online forum that this is a known problem with other GE ranges from a few years ago. The online search revealed that it is probably a problem with the electronic controls.

    There does not seem to be a recall listed on the GE website. This seems to be a potential fire hazard, if it had happened when we were not home or at night.

    Model
    JGBP33CEL2CC
    Serial number
    SL241160P
    Where
    Evanston, Illinois: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Sep 17, 2013, sent to the company Oct 28, 2013, published by CPSC Nov 12, 2013

    The product, in the report: stainless steel 5 burner cook top

    The consumer stated that the problem first happened about two years ago( date unknown). He stated that the igniter would not light on the front right burner.

    The consumer stated that one night about a month ago someone who was visiting turned on the stove. He had not told the person that the burner was not working. The consumer stated that the person asked about the stove and he told them that the gas would not ignite. When it finally caught, the gas made a whump sound per the consumer.

    The consumer stated that in June, he had a pot on the stove. The consumer stated that the heat from the burner melted the control knob

    08/26/2013 The consumer stated that he called the manufacturer and spoke to [REDACTED]. She took the information and advised him that they would send a technician out. The technician came out on 8/29. His name was [REDACTED]] from A & E Factory Service, tech ID #[REDACTED].

    The technician advised the consumer that the burner head had warped. The consumer was advised that this was keeping the gas from getting to the igniter. The technician called GE to advise them of his findings.

    The consumer stated that he received an email (date unknown) from GE advising him that the burner head was no longer available.

    The consumer stated that he received another email from GE on 8/31. The consumer stated that he was offered a replacement of the cook top for $1000. The consumer stated that he responded to GE that he did not want a new cook top.

    The consumer stated that he received a call from GE on 9/16 advising him that the replacement was their final offer.

    Model
    JGP963
    Serial number
    HG7057730
    Bought from
    East Town Appliance, Wisconsin
    Bought
    Jan 1, 2005
    Where
    Grand Marsh, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Aug 27, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

    The product, in the report: Gas Range

    GE Gas Range purchased around December 22nd, 2011 . Sometime around the end of July 2013 the callers’ wife had been baking for approximately 20 to 30 minutes when she heard a loud bang. She went toward the sound from the kitchen and saw that glass was on her kitchen floor, on the pots and pans in the drawer below. The middle glass of the three glass window in the oven door had shattered although neither the inside glass or the outside glass shattered or broke.

    She immediately turned the range off and called her husband to ask if he would remove the spare-ribs from the oven and dispose of them because although there was no glass inside the oven she wasn’t positive that none came inside.

    There have been no injuries

    Caller and his wife contacted the manufacturer around August 1st, 2013, filed a report with [REDACTED] and received case# [REDACTED]. [REDACTED] advised that the manufacturer would send the callers’ a check for over $100 until the caller informed her that they had already paid for repair in the amount of $247.00. Once she knew that the caller had already paid for repair she sent them a check for $60.

    Caller believes that the manufacturer should at the very least reimburse them half the cost of repair.

    Caller is reporting this product as unsafe and believes that either of the other glasses in the oven door could have also exploded and someone could have been seriously injured.

    Model
    JGB250DET2WW
    Serial number
    TV214216P
    Bought from
    Warners Stellian, Minnesota
    Bought
    Dec 22, 2011, about then
    Where
    Bloomington, Minnesota: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Gas stoves and ovens

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.