GE electric stoves and ovens

The reports, as CPSC published them

201. No one hurt

     Made Nov 24, 2015 · , sent to the company Dec 3, 2015 · , published by CPSC Dec 17, 2015

     The product, in the report: GE 27” Built-In Double Wall Mount Electric Oven. Color black. Model #JK3500DF2BB, Serial #GD600604Q. It was installed around April 7, 2014

     I have a GE wall mount double electric oven. on 11/23/15 my four year old son was using a magnet to identify magnetic objects in the kitchen. He walked up to the lower oven and tapped the magnet to the glass. At that moment, the glass exploded sending tiny pieces of glass through my entire dining room, kitchen and breakfast area. The entire piece of glass broke leaving next to nothing left on the oven door. The oven was off, at room temperature and had not been used for several days. The oven is barely 18 months old and was installed by an appliance company when our house was built. This is a new home so everything was handled by the general contractor for the builder.

     Model

     JK3500DF2BB

     Serial number

     GD600604Q

     Where

     Flowery Branch, Georgia: Home/Apartment/Condominium

     Who was involved

     Age 4, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

202. Not said

     Made Nov 15, 2015 · , sent to the company Nov 23, 2015 · , published by CPSC Dec 8, 2015

     The product, in the report: Electric Range

     We have owned this Range for about 1 year. In that time we have repeatedly experienced burners staying on long after they were turned off. I thought it was just taking a long time to cool off. But I did an internet search and found another person commenting that they replaced the control on one of the burners because it would stay on after being turned off.

     Model

     J BP35WOK4WW

     Serial number

     VL2 04162Q

     Bought from

     Used

     Bought

     Jul 1, 2014, about then

     Where

     Portland, Oregon: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Unspecified

203. No one hurt

     Made Nov 10, 2015 · , sent to the company Dec 16, 2015 · , published by CPSC Dec 31, 2015

     The product, in the report: Electric built in wall oven

     Caller stated that the heating element of the oven overheated and was in flames to a point that it broke. He stated that while the oven was still in the pre-heating mode they heard a noise and noticed the incident. The control panel was used to power it off. However, the following day his spouse stated that when she went by the unit it was still warm from not turning off, she turned the heat control to low and the unit cooled down.

     The manufacturer was not contacted as yet.

     Caller feels that this oven could have caused a house fire if no one was present.

     Model

     jrs04gp

     Serial number

     unknown

     Bought from

     unknown

     Bought

     Jun 1, 1995, about then

     Where

     Dallas, Texas: Home/Apartment/Condominium

     Who was involved

     Age 79, Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

204. No one hurt

     Made Oct 29, 2015 · , sent to the company Nov 24, 2015 · , published by CPSC Dec 9, 2015

     The product, in the report: Wall Oven (dual)

     We bought a home recently that has a wall oven (dual) by GE. The oven exterior gets extremely hot when the oven is used and the control panel is peeling off. The model number is JTP35S0M1SS. Though GE has recalled some ovens, this model number has not been recalled, though I see a similar problem in my model too.

     Model

     JTP35S0M1SS

     Serial number

     VM615273Q

     Bought from

     Builder installed

     Bought

     Oct 1, 2007

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

205. No one hurt

     Made Oct 19, 2015 · , sent to the company Nov 18, 2015 · , published by CPSC Dec 3, 2015

     The product, in the report: Electric Oven

     Caller stated that the control panel easily powers on by barely brushing against the oven, especially turning on the clean cycle which locks the oven at times when she has contents in it. This has caused her food to burn. (1/2015) She contacted the company and someone was sent out who advised her that the unit was made to operate like that. Caller stated that this has been ongoing since she purchased the range. She stated that she received a case# [REDACTED] from the company.

     Caller stated that she received a letter from the company stating that they hope that the matter was resolved after no one assisted her in resolving the matter.

     Caller feels that the oven is a safety hazard and should be reported.

     Model

     js968s0k5ss

     Serial number

     tm2953932

     Bought from

     Vida, Florida

     Bought

     Oct 9, 2010, about then

     Where

     Pompano Beach, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

206. No one hurt

     Made Aug 29, 2015 · , sent to the company Sep 10, 2015 · , published by CPSC Sep 24, 2015

     The product, in the report: GE Electric Range JBP24WOH2WW Note: I cannot find any manufacture date on the range anywhere, but this form requires me to enter something, so I put in 7/1/2003 as a default.

     I am writing to let you know about an ongoing problem we have been having with our GE range, model number JBP24WOH2WW, oven element melting and catching fire. This has now happened twice. The first time, August 25, 2011, the element, which was original to the model, caught fire (electrical fire--sparks). We called 9-1-1 and turned off power to the range and the fire put itself out. The coating of the element had melted off in a bent area and that is where the fire originated. The element was replaced and lasted for four years. A few days ago I started smelling a burning smell and then a smell of soy sauce (which I was not using). Yesterday, August 28, 2015, the replacement element started shooting sparks, catching fire. We caught it much sooner this time and shut off the oven.

     We have also had to replace all of the surface elements of the range. It seems this model has an ongoing problem with uneven heating leading to electrical fires. We have not heard of any recall, but wonder if others have the same problem and if it will eventually be recalled.

     Sincerely, [REDACTED]

     Model

     JBP24WOH2WW

     UPC

     Unknown

     Serial number

     ZF220477Q

     Bought from

     Lowe’s, Ohio

     Bought

     Jan 1, 2004

     Where

     Mansfield, Ohio: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

207. No one hurt

     Made Aug 21, 2015 · , sent to the company Aug 31, 2015 · , published by CPSC Sep 15, 2015

     The product, in the report: GE 30” Spectra Radiant Range free-standing range stainless steel, black with black smooth top cooking surface

     Started oven in my freestanding range to do some baking. There was an area in the lower element that was glowing a bit brighter than the rest of the element during the preheat time. Loaded item to be baked into the oven and continued on with work in the kitchen. After a short time, likely a couple of minutes at best, I looked into the oven as I walked past it to put items away in nearby cupboard. The area that had been glowing brighter had gotten exceptionally hot/bright and was throwing off sparks such as one would see with a fireworks sparkler. Not as many sparks as fireworks, but definitely a fair amount of them. I immediately shut off the oven using the electronic control panel located on the back-splash area of the stove. The excessively hot area did not stop or decrease in its intensity and was moving along the element. Direction of movement was along the element working its way towards where the element entered the oven at the lower left side. Incident started on the right side of the element on the first pass going towards back of the oven. It moved along the element around the shorter center loop and back along the left side of the shorter loop before starting around the back right loop. I attempted to try to cool the hot, exceedingly bright orange/white glowing area with a spray-mist bottle with no effect at all. I then noticed that turning the oven off at the control had not worked as the element was still showing a dull glow all the way from where it enters the oven at the back right entry location all the way to the area undergoing catastrophic failure. In order to end the event I had to trip the breaker in the main breaker panel in the garage.

     Model

     J BP80S F1SS

     Serial number

     MF245962Q

     Bought from

     Affordable Appliance Co, Inc., Iowa

     Bought

     Jul 9, 2003

     Where

     North Liberty, Iowa: Home/Apartment/Condominium

     Who was involved

     Age 67, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

208. No one hurt

     Made Aug 11, 2015 · , sent to the company Aug 20, 2015 · , published by CPSC Sep 4, 2015

     The product, in the report: GE self cleaning radiant range

     The rear element has dropped from its secured position on my GE glass top range. This happened shortly after I bought my range in 2009. I had a repair man come to my house and he fixed it. Now I turned my stove on and it has happened again. I seldom use the back burner . This is a fire hazard !

     Model

     JB710SN1SS

     UPC

     296236 JB710SNSS

     Serial number

     LR243736Q

     Bought from

     Lowes, New York

     Bought

     Jan 12, 2009

     Where

     Selkirk, New York: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

209. No one hurt

     Made Jul 6, 2015 · , sent to the company Jul 14, 2015 · , published by CPSC Jul 28, 2015

     The product, in the report: GE Profile Electric Convection Oven, model JB910SL6SS; serial number HS236210Q

     On Sunday, June 28, 2015, I was roasting something in my GE Profile Oven. As I was standing in the kitchen with my son, we heard a humming sound, then a buzzing sound, then -all of a sudden- sparks and a ball of fire were in the oven cabinet. I started to run to the stove but then my son told me not to go near it. My husband heard my screams and he came in and turned off the stove. It then went completely dead. I have been extremely distressed about this...the product was only 6 years old, and just off the extended warranty. I also have been having anxiety attacks thinking about what might have happened if we weren’t there at the time this happened.

     I called GE, and they sent a service man to look at the unit, and he determined that the convection unit malfunctioned and the fire in the cabinet destroyed the computer. The estimate to repair was about $700.

     When I went back to the store where the product was purchased, and conveyed my disappointment that the stove was only 6 years old, the salesperson replied “well, they only make them to last 7-10 years anyway”......

     Model

     GEProfile Model JB910

     Serial number

     HS236210Q

     Bought from

     PC Richards

     Bought

     May 23, 2009

     Where

     Wantagh, New York: Home/Apartment/Condominium

     Who was involved

     Age 61, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

210. Not said

     Made Jun 9, 2015 · , sent to the company Jun 17, 2015 · , published by CPSC Jul 1, 2015

     The product, in the report: GE Wall double oven

     Set oven to 380. After about 5 min of cook time we heard a large electrical zapping sound and the room filled with smoke. The unit suffered a short/arcing event. The broiler element melted because of the high temp arcing. The baking element was active and the broiling element melted.

     Model

     JTP48SOF1SS

     Serial number

     GF6 656500

     Bought from

     builder

     Where

     collierville, Tennessee: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Unspecified

211. No one hurt

     Made Mar 25, 2015 · , sent to the company Apr 2, 2015 · , published by CPSC Apr 16, 2015

     The product, in the report: GE Range - new

     Brand new range emitted an acrid, plastic burning smell when heated to 450 degrees for one hour. Smoke poured from an otherwise clean, brand new oven to the point that it was choking. At the time the oven was first heated I placed a box fan in one window and opened a window across the room in anticipation of a ‘first use’ smell. Still, the odor was overwhelming, irritated my eyes, nose and caused a cough. The odor persists today, a day afterword with the fan still airing out the house!

     I called the manufacturer who gave the excuse that it was outgassing from the acrylic binder used in the insulation of the unit and who assured me that it would dissipate with time. They recommended I run the self cleaning cycle to speed the process. All this did was increase the odor.

     At this point GE has basically absolved itself of any responsibility for the product. It is such a widespread problem that the manual suggests moving birds out of the room! This product is basically unsafe for anyone with even minor respiratory problems.

     Model

     JB650SF2SS

     Serial number

     FF214652Q

     Bought from

     Home Depot

     Bought

     Mar 20, 2015, about then

     Where

     Georgetown, Texas: Home/Apartment/Condominium

     Who was involved

     Age 60, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

212. No one hurt

     Made Mar 23, 2015 · , sent to the company Apr 2, 2015 · , published by CPSC Apr 16, 2015

     The product, in the report: dual fuel range

     (03/21/2015) The consumer was baking a pizza at 400 degrees for about 20 minutes. Thick smoke started coming from the oven control panel followed by visible flames and sparks. The consumer disconnected the unit at the circuit breaker. The fire went out on its own. The consumer pulled the stove out from the wall and removed the back cover panels to make sure there were no more flames. The connection where the external power cord meets the internal wiring was melted

     (03/21/2015)The consumer contacted GE via email. He is waiting for a response.

     The consumer is aware of a recall-Rel #09-189-for the GE Profile Duel Fuel range, but his model is not included. The consumer thinks that the model numbers should be broadened.

     Model

     Profile J2B912SEK2SS

     Serial number

     ML202191P

     Bought from

     Home Depot

     Bought

     Mar 3, 2007, about then

     Where

     Buffalo, Minnesota: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

213. No one hurt

     Made Mar 18, 2015 · , sent to the company Mar 26, 2015 · , published by CPSC Apr 9, 2015

     The product, in the report: White Electric Single Wall Oven Model #JPK15W0W2WW Serial# SS696398Q

     Controller board in GE Wall oven failed leaving broil element energized causing potential for Fire

     Oven Model #JPK15W0W2WW Controller Part # WB27K5299 Model Year 1998 Serial #SS696398Q

     When event occurred the oven gave a alarm and an F2 error code however the broiler element failed to de-energize. I pressed the Clear/OFF button and the element de-energized. Had someone not been watching this closely it could have been a very different outcome.

     I am a retired electrical engineer so I pulled the schematics and preformed basic trouble shooting everything checked good in the no 240 volt supply on state. Re-energized the oven and just pressed the start button (which is used for setting the clock and many other functions) and the broil element starting heating again. Pressed Clear/Off and isolated the 240 Volt supply. On checking I noticed that GE no longer makes this control board and has replace it with the WB27T10264 Control board which is not a plug in replacement as modifications to the wires are required to install this unit.

     Model

     JPK15W0W2WW

     Serial number

     SS696398Q

     Bought from

     With Home

     Bought

     Oct 10, 2013

     Where

     Sequim, Washington: Home/Apartment/Condominium

     Who was involved

     Age 58, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

214. No one hurt

     Made Mar 2, 2015 · , sent to the company Mar 27, 2015 · , published by CPSC Apr 10, 2015

     The product, in the report: GE Electric Range

     On 02/21/15 the consumer noticed a burn odor in his home and realized it came from the range. The consumer looked in the oven and noticed the broiler was “On.” The consumer tried to turn the broiler off by using the control knobs but the broiler failed to turn off. The consumer shut the circuit breaker off and the broiler turned off. The range was very hot. The consumer does not use the oven often and believes it was last used days before the incident. The stove top is used often and was last used on 02/21/15 about 4 hours before the incident occurred.

     There are no prior incidents.

     The consumer purchased another range on the Sears web site. The new range was delivered on 02/23/15 and the old range was hauled away.

     The consumer has not contacted the firm and does not plan to because he feels the firm would not provide any assistance.

     Model

     JBP30WA1WW

     UPC

     Unknown

     Serial number

     MS224226G

     Where

     Garner, North Carolina: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

215. No one hurt

     Made Feb 24, 2015 · , sent to the company Apr 2, 2015 · , published by CPSC Apr 16, 2015

     The product, in the report: Smooth top elecric range

     Purchased possibley late 2011 GE Glasstop Electric Range noticed around February 17th, 2015 that the right front burner wouldn’t turn off but once the caller finally got it to go off she has left it off.

     Tuesday February 24th, 2015 the caller was cooking on the left back burner, turned it off then left the kitchen but when she returned fifteen or twenty minutes later she saw that the left back burner had not turned off when she turned the knob to off and the element was bright red.

     There were no injuries

     The caller has not contacted the manufacturer but she does intend to contact them.

     Model

     JBS55DM2WW

     Serial number

     ZS2427032

     Bought from

     Lowe’s, West Virginia

     Bought

     Dec 20, 2011, about then

     Where

     Glen Daniel, West Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

216. No one hurt

     Made Jan 12, 2015 · , sent to the company Feb 4, 2015 · , published by CPSC Feb 20, 2015

     The product, in the report: Electric Double Oven, GE

     The consumer and her husband were at home one evening. They heard several popping noises from the GE electric oven in the kitchen. Then they heard a loud “boom,” and the oven exploded in fire. The house was partially destroyed by fire and has smoke damage throughout.

     Model

     JKP27BOA2BB

     Serial number

     W6543580

     Where

     Jackson, Mississippi: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

217. Not said

     Made Nov 27, 2014 · , sent to the company Dec 5, 2014 · , published by CPSC Dec 19, 2014

     The product, in the report: GE electric range

     GE electric range glass door shattered during self clean mode. We heard a pop sound and found glass.

     Model

     jb745sfss

     Serial number

     td234634q

     Bought from

     home depot, Washington

     Bought

     Nov 1, 2014

     Where

     port orchard, Washington: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand ge, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Unspecified

218. No one hurt

     Made Sep 9, 2014 · , sent to the company Sep 17, 2014 · , published by CPSC Oct 1, 2014

     The product, in the report: GE range/oven- electric

     to whom it may concern:

     glass door of our ge oven shattered into many pieces- no cause identified & the oven was not being used at the time.

     The oven is a GE Model # JBP81B0K2BB Serial # GL268431Q

     Model

     JBP81B0K2BB

     Serial number

     GL268431Q

     Bought from

     builder provided

     Where

     arlington, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 32, Female

     The reporter’s relation to them

     My Client, Patient, Student, Etc. (professional relationship)

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

219. No one hurt

     Made Aug 20, 2014 · , sent to the company Aug 28, 2014 · , published by CPSC Sep 12, 2014

     The product, in the report: GE Electric Range, Model #JB640DR5BB. Black.

     My husband and I were upstairs in bed, and it was 11:45 p.m. We heard a loud breaking and crashing sound, followed by crackling and breaking.

     We thought someone was intruding in the house. We went downstairs and the oven door of our GE electric range, model #JB640DR5BB had spontaneously broken and pieces were as far as into the next rooms.

     The product was not in use. The stove top had been used the day prior, and the oven had been used two days prior. No injuries were sustained since we were upstairs and have no pets or children.

     GE is very helpful with customer service and will be out on 08/22/2014 to repair the problem.

     Model

     JB640DR5BB

     Serial number

     DA248356Q

     Bought from

     Hudson Appliance

     Bought

     Apr 29, 2013

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

220. No one hurt

     Made Jul 25, 2014 · , sent to the company Aug 29, 2014 · , published by CPSC Sep 15, 2014

     The product, in the report: Electric Range

     The caller is filing the report on behalf of his mother in law.

     The oven had not been used for 3-4 days prior to 7/10/14. On 7/10/14 at approximately 4:30 am the consumer was awaken by a loud noise in the kitchen. She went to the kitchen and noticed that the outside glass door of the oven had shattered. She saw glass pieces everywhere around the unit and approx. 15ft in distance from the unit. The oven was off and no sign of heat emitting from the unit.

     The consumer contacted the firm and filed a report with [REDACTED], a rep from GE. An appointment was scheduled for 7/15/14 for a technician tobe sent to her home and look at the unit at no expense to the consumer.

     On 7/15/14 a technician went to her home and inspected the unit. The technician stated that the unit was repairable but needed a part number for the outside oven glass. The consumer contacted the GE rep. at 1-800-386-1215 [REDACTED] but was not provided with a part number for the outside oven glass. Since the part number was not obtained the technician could not conduct any repairs. The technician could not give any explanation for the shattered glass.

     On 7/24/14 the consumer called [REDACTED] (GE rep.) but was not able to speak with her. The consumer spoke with another rep from GE and they advised her that the incident was still under investigation and she would be contacted on 7/25/14.

     The consumer’s case number with the firm is [REDACTED].

     Caller stated there have been no prior incidents.

     Model

     JBP23DR1WW

     Serial number

     GV200482Q

     Bought from

     Lowes, Washington

     Bought

     May 6, 2011

     Where

     Selah, Washington: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Other Relative

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

221. First aid

     Made Jul 21, 2014 · , sent to the company Jul 29, 2014 · , published by CPSC Aug 19, 2014

     The product, in the report: ELECTRIC OVEN WITH FLAT BURNERS

     the ge oven in my apartment glass shattered and all I did was close the door (without slamming) and glass went everywhere. Of course this happens 3 days before my lease is up and now the apartment complex is charging me $550 to replace the oven. OMG

     Where

     frisco, Texas: Home/Apartment/Condominium

     Who was involved

     Age 43, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

222. No one hurt

     Made Jul 21, 2014 · , sent to the company Jul 29, 2014 · , published by CPSC Aug 12, 2014

     The product, in the report: GE Profile Spectra Electric Freestanding Range/Oven

     GE profile Spectra electric range - baking brownies at 350 degrees in the oven when a very bright glow like a welders torch developed on the lower burner element of the oven and began to flame and crackle like a sparkler. Fortunately my daughter and her friends were in the kitchen and noticed the bright glow and alerted us. Turning off the oven alone did not stop the problem - had to pull the oven out and unplug it. The lower burner element had broken or burned through. Fortunately someone was present in the immediate area and noticed it quickly. This type of failure could have caused a very serious fire if we had set a timer and been in another room. In checking to see if the lower element was easily removed for replacement we took off the back panel on the range and found singed and burned insulation and singed browned wire coverings as well. Needless to say we opted to discard the Range and purchased a new one, NOT GE this time . GE needs to put a stop fail of some sort on this part to prevent catastrophic failure. If the element is going to fail it should stop working, lose power , not burn up! This happened suddenly, with NO warning and with no prior issue or concern with the unit at all. Hate to think what it could have resulted in under other circumstances such as roast in the oven which you wouldn’t stand nearby and watch for 4 hours. If we had not been in close proximity we could have returned to find the range up in flames and the kitchen too.

     Where

     LongValley, New Jersey: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

223. No one hurt

     Made Jul 9, 2014 · , sent to the company Aug 12, 2014 · , published by CPSC Aug 26, 2014

     The product, in the report: electric range

     (07/08/2014) The consumer pulled the stove away from the wall so that she could sweep underneath of the unit. She heard sparking and saw smoke and flames coming from the back of the stove. She also heard heard sizzling and saw embers come out. The embers burned her linoleum floor. The consumer unplugged the unit

     The consumer stated that there are no burn marks on the outside of the stove.

     Model

     JCP67F4WW

     Serial number

     DL291931J

     Bought from

     unknown

     Bought

     Feb 11, 2006

     Where

     Clyde, Texas: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

224. No one hurt

     Made May 19, 2014 · , sent to the company Jun 25, 2014 · , published by CPSC Jul 10, 2014

     The product, in the report: Electric Four Burner Range

     This caller first noticed an odor while pre heating her oven on May 9th, 2011 and compared it to the smell emitted by the self cleaning cycle. She was planning to heat steaks that had been cooked earlier but took them to the grill instead. She had also been planning to heat the corn on the burners but the burners were not working at all so she heated it in the microwave. The range smelled like the self cleaning mode all through the oven.

     No one has been has been injured The consumer has contacted the manufacturer.

     Update from the consumer on the consent form: GE came out the connector cord was burned. Tech said it was not a safety issue. I believe it was. There was a fire if the is burned cords/connectors.

     Model

     JBP27DM1BB

     Serial number

     MS286757P

     Bought from

     In home when built, Ohio

     Bought

     Oct 15, 2009, about then

     Where

     Columbus, Ohio: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

225. No one hurt

     Made May 14, 2014 · , sent to the company May 23, 2014 · , published by CPSC Jun 9, 2014

     The product, in the report: GE Electric Range Cooker - Model # JSP46DP3WW - Serial # MZ241698Q

     Last night at 10:30pm when I was in bed sleeping, the 2 yr. old GE electric range glass oven door exploded, shooting glass in all directions over 25 feet .

     Model

     JSP46DP3WW

     Serial number

     MZ241698Q

     Bought from

     Lowes

     Bought

     Jul 30, 2012

     Where

     Pharr, Texas: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

226. No one hurt

     Made Apr 30, 2014 · , sent to the company Jun 4, 2014 · , published by CPSC Jun 18, 2014

     The product, in the report: electric range Date manufactured 8/2009

     (04/2013) The consumer stated that she sets the burners on medium to high. The burners get hotter and hotter on it own. The consumer stated that she has to keep turning the burners down.This happens all of the time with all of the burners.

     To whom it may concern, Gentlemen, the consumer’s name is [REDACTED] and she is writing concerning a General Electric range stove purchased in July of 2009.The stove has not worked right from the time it was purchased and had gotten so bad she recently had to call a repairman to come out and check things out. When finished he reported to the consumer that the temperature settings were at least 45 degrees off and that there was no insulation in the stove at all. He also indicated it was manufactured with inferior materials. He also noted that the drawer designed to store pots and pans was also manufactured with substandard metal and was rapidly falling apart because the tracks were not designed to do the job. The metal is thin and could easily cut or scrape someone. The consumer feels that this situation should be looked into and that a recall of unsafe home appliances should be considered including heating and cooking products. Someone should look into into renewing or rewriting the regulations governing such appliances and manufactures found to be using inferior materials and placing unsuspecting buyers at risk should be prosecuted under the law. Had the consumer not found this out concerning her stove there is a good chance that it could have started a house fire which she would not have been able to escape seeing that she is disabled and alone at times.

     Thank you in advance for your time and consideration regarding this issue.

     Thank you, [REDACTED]

     Model

     JCP67S5WW

     Serial number

     RS295871J

     Bought from

     Bobby Teague, North Carolina

     Bought

     Jul 8, 2009, about then

     Where

     Yadkinville, North Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

227. No one hurt

     Made Apr 17, 2014 · , sent to the company Apr 24, 2014 · , published by CPSC May 8, 2014

     The product, in the report: Electric cooktop and oven

     The oven had a loud bang and a fire while baking a pie. The fire went out quick as the door was closed. We noticed after cool down that a 2 inch by 1/8 inch burn through the metal surround around the fan. This is a convection oven named the Profile by General Electric. Our email to GE has not been answered. We seek no refund as the range/oven is 10 years old. We do not believe an oven should cause a fire or burn through metal. We believe this product is unsafe.

     Model

     profile

     UPC

     dna

     Serial number

     dna

     Bought from

     Topps Appliance

     Bought

     Apr 13, 2005

     Where

     MILTON, Florida: Home/Apartment/Condominium

     Who was involved

     Age 76, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

228. No one hurt

     Made Dec 4, 2013 · , sent to the company Dec 27, 2013 · , published by CPSC Jan 13, 2014

     The product, in the report: Electric oven

     Consumer stated that the outer oven glass door exploded after it was not in use. The oven was used a hour prior to the incident. The glass pieces shattered to the floor, no one was in the room at the time, no injury was sustained.

     12/4/13 The manufacturer was contacted and she was informed that a technician would be sent out 12/7/13.

     She is concerned that this oven glass door is a safety hazard and should be reported.

     Model

     IDS28DN4WW

     Serial number

     SV3000460

     Bought from

     Lowes, Louisiana

     Bought

     Sep 26, 2011

     Where

     Slidell, Louisiana: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

229. No one hurt

     Made Nov 26, 2013 · , sent to the company Dec 26, 2013 · , published by CPSC Jan 10, 2014

     The product, in the report: electric range

     (11/25/2013) The consumer stated that no one was using the oven. It was three days since the oven had been used. The consumer stated that glass exploded across the room. No one was injured.

     (11/26/2013) The consumer called the manufacturer. He was advised to call back with more information.

     Model

     GBP28DRWW

     Serial number

     SV228808Q

     Bought from

     GE, Washington

     Bought

     Sep 28, 2011

     Where

     Seattle, Washington: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

230. Hurt, care not known

     Made Nov 22, 2013 · , sent to the company Dec 26, 2013 · , published by CPSC Jan 10, 2014

     The product, in the report: GE Range model no. JB650DF1BB

     We purchased a GE range, model no. JB650DF1BB on Oct. 17, 2013. As your owner’s manual states, there was a smell when I used the oven, so I used self-clean cycle for three hours. The “burning,” “oily” odor lasted for over ten hours. The smell permeated my entire house - including the draperies and furniture. We opened windows in the kitchen and used a fan to try and draw the odor outside. It was 45º. If ovens need to be cleaned before use, it should be done at the factory.

     This is totally unacceptable. This is my third new stove, I never experienced that awful smell before.

     My husband has COPD and I have asthma. Just what was the noxious odor that my husband and I inhaled?

     We will never again purchase a GE appliance.

     Model

     JB650DF1BB

     Serial number

     5A257964Q

     Bought

     Oct 17, 2013

     Where

     Liberty, Missouri: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Injury, Level of care not known

231. No one hurt

     Made Nov 8, 2013 · , sent to the company Nov 19, 2013 · , published by CPSC Dec 4, 2013

     The product, in the report: GE freestanding stove for the kitchen

     Fire incident involving a newer GE stove

     Model

     JB705S T3SS

     Serial number

     HZ2 13174Q

     Where

     Woodinville, Washington: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

232. No one hurt

     Made Nov 2, 2013 · , sent to the company Nov 12, 2013 · , published by CPSC Nov 26, 2013

     The product, in the report: Combination microwave and oven built into the wall.

     My wife and I woke up in the middle of night to hear a beeping noise and a burnt smell. I went downstairs to the kitchen and found the broiler was on, the oven fan was blowing, the unit was beeping and the display was flashing F2. We had not used the broiler for months prior to this. I pressed the off button and the display turned off for about 5 seconds and then turned back on. I then tried twice more and the broiler kept turning back on. I then went and turned off the breaker to the wall oven. At this point the smoke from the unit had triggered the fire alarms.

     A few weeks later we turned the breaker back on and the broiler automatically cut on without us having pressed any button to turn it on.

     Model

     jtp85bow2bb

     Serial number

     ss6972970

     Where

     Clarksville, Maryland: Home/Apartment/Condominium

     Who was involved

     Age 1, Unspecified

     The reporter’s relation to them

     My Child

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

233. Hurt, care not known

     Made Sep 30, 2013 · , sent to the company Feb 19, 2014 · , published by CPSC Mar 6, 2014

     The product, in the report: Electric Smoothtop Range

     The consumer says the front glass has a “catch” at the top but not at the bottom. There is a double sided tape that holds the glass together. The tape came loose, and the glass panel fell completely out. The consumer says that the neighbor went to pick up the glass. Cut her when she picked up glass panel. Glass did not shatter.. The consumer contacted the manufacturer offered $60 to replace the glass.

     Model

     JSS28DN2WW

     Serial number

     SS2504560

     Bought

     Sep 15, 2009

     Where

     Olathe, Kansas: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     My Friend / Neighbor / Co-worker

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Injury, Level of care not known

234. Hurt, no treatment

     Made Aug 30, 2013 · , sent to the company Oct 25, 2013 · , published by CPSC Nov 8, 2013

     The product, in the report: electric range

     (12/02/2011) The consumer stated that she was baking cookies at 350 degrees. She stated that the cookies had been in the oven for about 10 or 15 minutes. When she opened the oven door to check them, flames shot out of the oven. The consumer stated that she shut the door and the flames stopped.

     The consumer stated that the flames burned off her eyebrows and eyelashes. The consumer stated that she did not receive medical attention. Consumer’s hair on forehead was burned and has not regrown.

     (12/2/2011) The consumer stated that she called LG. A service man was sent out that day. The consumer stated that he told her that he could not find anything wrong with the stove other than her racks were burned. The consumer stated that the service man told her that he would have the racks replaced but she never received new racks.

     (08/2013) The consumer stated that she put the oven on the cleaning cycle. She stated that after about two hours, she went into the kitchen to get some cookies out of the cabinet that is next to the stove. The consumer stated that she noticed that the cabinet was hot and the chocolate in the cookies was melting. The consumer stated that she started feeling around the stove and the cabinets. The side walls of the cabinets were very warm. Also the stove was hot to the touch. wall behind stove was very hot to the touch.

     The consumer stated that she called her daughter who told her to turn the stove off and turn on the ceiling fan that is above the stove to cool off the area. The consumer stated that everything cooled down in about 30 minutes.

     The consumer stated that the there was about 2 ½ hours left in the cleaning cycle. The consumer stated that she did not open the oven door until 2 ½ hours later, because the lock system had not disengaged.

     (08/29/2013) The consumer stated that she called GE and spoke with [REDACTED]. She explained what had happened. The consumer stated that [REDACTED] advised her that there had been no complaints on that model. The consumer stated that she was offered a repair visit at a cost to her which she accepted. A service visit is scheduled for 9/5/2013.

     9/5/13- Repairman came, put on cleaning for a few minutes. Refused to pull stove out and look behind unit. Said unit needed new electronics for $305

     Model

     JBP80THWW

     Serial number

     DH286512

     Bought from

     Doyons, Massachusetts

     Bought

     May 31, 2005

     Where

     Reading, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Age 77, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

235. No one hurt

     Made Aug 22, 2013 · , sent to the company Aug 29, 2013 · , published by CPSC Sep 13, 2013

     The product, in the report: Flat top GE electric range.

     I currently own a GE flat top range. Model # JEP67B0H1WH It’s around 8 1/2yo with less then moderate useage. The burner switch wouldn’t shut off. My husband took the back cover off to look at the control panel to find that the switch almost caught on fire. We have also reported the problem to GE. They are sending a tech.

     Model

     JBP67BOH1WH

     Serial number

     VF20041320

     Bought from

     Sears, Maine

     Bought

     Feb 1, 2005, about then

     Where

     Norridgewock, Maine: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

236. No one hurt

     Made Aug 3, 2013 · , sent to the company Aug 12, 2013 · , published by CPSC Aug 26, 2013

     The product, in the report: GE Electric Range Model Number: JBP6850K2SS Serial Number: HL280640Q

     GE Oven was turned on and baking for approximately 15 minutes at 425 degrees when the inside glass exploded without prior warning or any previous damage.

     Model

     JBP6850K2SS

     Serial number

     HL280640Q

     Bought from

     Home Depot, Pennsylvania

     Bought

     Jun 1, 2009, about then

     Where

     Allentown, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 47, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

237. No one hurt

     Made Jul 31, 2013 · , sent to the company Aug 16, 2013 · , published by CPSC Aug 30, 2013

     The product, in the report: GE Profile Freestanding Electric Double Range

     The consumer was using both of the ovens and several burners on top. The consumer stated that the electricity went out in the kitchen. She turned off the circuit break and waited for the oven to cool off. The consumer waited about a minute before turning the range back on, and the electricity went out again. The electricity continued to go out until the consumer turned off one of the ovens.

     The consumer recently had her kitchen and electricity remodeled. So the consumer called the electrician to come out and see what was causing the problem. The electrician stated that the range was pulling 62 watts instead of the allotted 40 watts. The electrician stated that the product is a fire hazard.

     The consumer contacted GE and they sent out a technician on 7/26/13. The technician did not know what was causing the problem. The technician left and called back later on in the day stating that they would escalate the information to a higher department. The GE customer escalation department called the consumer on 7/30/13 and informed her that “this is not their [GE] problem and the customer is not likely to have all items on at the same time.”

     The manual stated that the range only requires a 40watt plug and there is no warning that the product may pull more than 40 watts.

     The consumer had similar problem in Nov 2012 but at that time the consumer thought something else caused the electricity to go out.

     The consumer has continued using the range but she has not used both of the ovens at the same time.

     The product is not included in any recalls.

     UPDATE FROM CONSUMER: Contacted factory for details- they state product may pull 50+ amps but product is not marked or labelled as such...requires wiring that is not standard. GE customer escalation states “it’s not likely for the user to use both ovens and burners at one time.” “Nothing they can do”

     Model

     PB975DT1BB

     Serial number

     TZ275395Q

     Bought from

     Best Buy, Virginia

     Bought

     Nov 17, 2012

     Where

     Chester, Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

238. Not said

     Made Jun 7, 2013 · , sent to the company Jun 17, 2013 · , published by CPSC Jul 1, 2013

     The product, in the report: GE Electric Glasstop Range JBP78WY2WW Serial #FT234945G

     I turned on the oven to preheat. After about one minute I put in baked potatoes. About 3 minutes later the oven was beeping and showed an error message “F2”. I turned the oven to off position and turned it back on to 400 degrees and it beeped to indicate it was preheated but when I opended the oven door, the Broiler element was red hot and it would not turn off even when putting the knob in the off position. I took the potatoes out quickly as they were black from the broiler. Had to turn off the circuit breaker as the oven was too hot too move to unplug. After it cooled a few minutes we pulled out the unit and unplugged it. We waited a few mintues and turned on the breaker and plugged it back in. The broiler element still came on without turning the knob on. Had to leave the whole unit unplugged.

     Model

     JBP78WY2WW

     UPC

     205C1991P001

     Serial number

     FT234945G

     Bought from

     Forty West Home Builder, Maryland

     Bought

     Jun 6, 1998, about then

     Where

     Baltimore, Maryland: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Unspecified

239. No one hurt

     Made May 8, 2013 · , sent to the company May 15, 2013 · , published by CPSC May 30, 2013

     The product, in the report: electric coil top 30” white range

     ELectrical fire under the oven, sparking and popping noises. Upon investigation found the black half of the 220 volt pigtail wire was shorted out on the back of the oven metal frame at entering. Cause unknown. GE BP35COK4CC installed in new home 2008.

     Model

     GE BP35COK4CC

     Serial number

     HM230222Q

     Bought

     May 1, 2008, about then

     Where

     North Ogden, Utah: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

240. Not said

     Made May 1, 2013 · , sent to the company May 9, 2013 · , published by CPSC May 23, 2013

     The product, in the report: GE Electric Oven Model number JBP80C0F2CC

     The glass door on the oven shattered. No one was near the oven at the time and the oven was not in use. Many tiny glass pieces were all over the kitchen floor.

     Model

     JBP80C0F2CC

     Serial number

     GF276134Q

     Where

     Lees Summit, Missouri: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Unspecified

241. No one hurt

     Made Mar 26, 2013 · , sent to the company Apr 25, 2013 · , published by CPSC May 9, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says he was watching TV when he he heard a noise in the kitchen. His wife walked in the kitchen and said that there was glass shattered all over the kitchen floor. The consumer says the outer glass panel shattered while the inner panel stayed intact.

     The consumer’s next step to contact the manufacturer. His Insurance agent is on his way to inspect the damage.

     UPDATE: The glass was replaced on 4/11/13 under our 3-year warranty that we bought when we bought the range. We hope this new glass will not explode as the original one, as you can see in the attached photo.

     Model

     JSP42DNBB

     Bought from

     HH Gregg

     Bought

     Dec 17, 2011

     Where

     Davie, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

242. No one hurt

     Made Mar 14, 2013 · , sent to the company Apr 15, 2013 · , published by CPSC Apr 29, 2013

     The product, in the report: Electric Range

     The consumer says she set the oven to 375 degrees to pre heat. She then noticed that flames were coming out of the unit after a few minutes. She unplugged it immediately. She called the Fire Dept. She says the coil is completely melted and torn apart. Only melted on right side front.

     She contacted the manufacturer who took a report and sent out a technician. The technician mentioned that he sees this all the time. The consumer says she was offered to repair the unit for $260. She refused the offer and purchased a new one.

     Her case # with the manufacturer [REDACTED]

     Model

     JBP79

     Serial number

     22862Q

     Bought from

     Basil Appliances, Florida

     Bought

     Nov 16, 1999

     Where

     Englewood, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

243. No one hurt

     Made Mar 8, 2013 · , sent to the company Apr 10, 2013 · , published by CPSC Apr 24, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says his wife was cooking in the oven. As soon as she started the oven she heard a loud bang. The interior of the oven filled up with smoke.

     She opened the oven door, when flames shot out of the oven. His wife was not burned. The consumer says that the smoke detector went off. she closed the oven doors and the fire went out as its own.

     One of the heating coils inside the oven had melted, the interior of the oven is also blackened. The burners still work.

     The consumer tried to contact the manufacturer who was unavailable for repair.

     Model

     363.JB400DPWW

     Serial number

     164D3871P0089

     Bought from

     Sears

     Bought

     Feb 24, 2012

     Where

     Marco Island, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

244. No one hurt

     Made Mar 6, 2013 · , sent to the company Mar 18, 2013 · , published by CPSC Apr 1, 2013

     The product, in the report: GE Spectra Electric Range, white, self cleaning, model number JBP64BOB1CT

     I was preheating my oven to 450 F when I noticed a light glowing through the oven window. When I opened the door, I realized the oven baking element was on fire. It looked like a sparkler as the flame moved around the coil. I turned the oven off but it continued to burn. We tried smothering it with a wet rag which didn’t work. We ended up pulling it away from the wall and unplugging it which eventually worked to stop the flame.

     Model

     JBP64BOB1CT Spectra

     Serial number

     td2288480

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

245. No one hurt

     Made Feb 24, 2013 · , sent to the company Mar 14, 2013 · , published by CPSC Mar 28, 2013

     The product, in the report: GE electric range oven. White with glass stovetop. Purchased in 2008.

     This evening (2-23-2013) I turned on my GE oven (purchased in 2008) to bake some cookies and noticed a strange burning smell in my kitchen. The smell definitely smelled like an electrical device was burning. As I inspected my oven I noticed a bunch of smoke coming from up over the back of the oven. I turned the oven off and opened a window. After the oven cooled I pulled it away from the wall, unplugged it and took one of the back panels off to see what was burning. The white fluffy insulation around the wires had melted and discolored in some spots, the main electrical cord that plugs into the outlet was scorched where it connects to the back of the oven and had a melted hole in it, and a section of wires leading into the center back of the oven were discolored and scorched. Also, where the main grey power cord connects the metal bolts and plastic housing have discolored, melted and cracked. Can be seen in photos attached.

     Model

     J BS55D0M2WW

     Serial number

     SM2 42675Q

     Bought from

     I think it was Home Depot or Kmart

     Bought

     Apr 16, 2008, about then

     Where

     Edgewater, Maryland: Home/Apartment/Condominium

     Who was involved

     Age 30, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

246. No one hurt

     Made Feb 1, 2013 · , sent to the company Mar 25, 2013 · , published by CPSC Apr 8, 2013

     The product, in the report: Electric Oven

     The caller stated that she was awakened to a an odor of something burning she went downstairs and discovered that the oven was on. The oven control panel was not illuminated but the heating element inside was extremely hot. She stated that the oven was never used before retiring to bed. The oven was unplugged to prevent further damages. Her spouse replugged the oven the next day and waited a few mins and noticed that the oven became extremely hot like it was on self cleaning, he immediately unplugged it again. This was the second incident.

     (11/2012) The caller stated that her husband informed her that the heating element arched and started smoking. He used baking powder to contained the smoke. He replaced the heating elements and it was working fine for approximately 2-3 months. That was the first incident.

     (1/31/13) The manufacturer was contacted and she was advised to report it to the agency.

     Note: Caller will add more information when report is received.

     Model

     JBP660b2wh

     Serial number

     az188424q

     Where

     Hershey, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

247. No one hurt

     Made Jan 15, 2013 · , sent to the company Jan 28, 2013 · , published by CPSC Feb 11, 2013

     The product, in the report: White GE glass top electric range, model# J BP66WOK2WW

     White GE glass top electric range. Model# J BP66WOK2WW. Set to 350°. Noticed a fire inside the oven on the lower element. Realized that oxygen feeds fires. Turned oven off. Fire started to burn itself out. Feel this is a life-threatening hazard! This happened in a mobile home, where a disabled person resides. When it was safe to open oven, had to air home out due to stinky smoke. The element had burned in half. This was not caused by any food. It was the element itself. This is deadly.

     Model

     J BP66WOK2WW

     Serial number

     GL2 152110

     Bought

     Aug 7, 2006

     Where

     Mulberry, Florida: Mobile/Manufactured Home

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

248. No one hurt

     Made Nov 16, 2012 · , sent to the company Dec 11, 2012 · , published by CPSC Dec 27, 2012

     The product, in the report: Electric cooktop (aka cook-top or cook top).

     Re: GE electric cooktop: Model Number “J P651 0C1AD” (no quotes), S/N ML737797.

     Hi U.S. Consumer Product Safety Commission,

     We have a GE electrical electric cooktop (aka cook top, or cook-top). It has four electric coil elements on a small island in the middle of the kitchen). On Thursday evening 11/8/2012 the coil exploded on fire. The fireball was about one feet with sparks flying out in all directions. I was outside and heard the loud noise it made. My wife was scared to death and shaking when I rushed inside. She was near to the range while incident happened. She had just walked two steps away towards the sink, and thankfully was not scalded by the blast of boiling water and steam that was ejected. The explosion left a black sooty film and spots in a 3’ diameter area, all the way to the refrigerator. Thankfully there was only water, and not cooking oil in that pot.The fireball burned a hole in the bottom of the cooking pan too. Also thankfully, the circuit breaker tripped automatically.

     After cooling down, I removed the damaged coil. I also removed the control panel (with the four turn knobs on top) to inspect for further damage. In addition to the blown out area on the heating element/coil, the two wires that run from the control panel knob/switch to the coil had burnt areas on them (one place I could see copper wire poking out).

     After cleaning up the mess, I started the circuit breaker again. I saw the burner light does not off even though all the burner switches are off. After the incident, I did little on-line research. I was able to find a CPSC report at http://www.saferproducts.gov/ViewIncident/1201875 That report describes almost exactly what happened to us. Because of the similarity, I did use some of their text as a framework to compose our report here.

     I also found CPSC Recall Alert #04-576 at : http://www.cpsc.gov/cpscpub/prerel/prhtml04/04576.html?omni_key=Ranges_and_Wall_Ovens_Recall Our model number JP6510C1AD and S/N ML737797 are not listed in the recall notice.

     My wife [REDACTED] called GE Consumer Relations at 1-800-386-1215 and spoke to [REDACTED] at Ext: [REDACTED]. She arranged for a service technician to visit us yesterday on 11/15/2012 (ie. GE Consumer Relations Case# [REDACTED]) . The technician looked at the coil, wires and damaged pot. He told us that it is normal for burners to fail in this way. Honestly, I’ve known of coils/elements/burners failing over the years, but they normally just stop working, not explode without any warning whatsoever (and damage the control switches in the stove too). He mentioned something about repairs and I told him he was only here to inspect per GE’s request, and not repair (at our cost for parts and labor). When I prompted him about the burner light that does not off even though all the burner switches are off, he mentioned something about a short in one of the switches.

     Today we received an email from [REDACTED] at GE. She wanted to know how the how the technician’s visit went. We have not responded to her yet, pending filing this report with you first.

     I have attached photos of the damaged burner, cooking pan and burnt wires. Some were taken on 11/8 and some I took today with my other camera to get (hopefully) better pictures. You ask for a purchase date. We don’t know for sure, it came with the house when we bought it back in 2000.

     We would greatly appreciate it if you could take necessary action. We have not had use of the cooktop since 11/8/2012. There are three remaining coils/elements on this unit. Based on what happened last Thursday to my wife. I don’t think the cooktop is safe for her or anyone else in the house to use. Next time someone might get seriously hurt. Next time it might blow up cooking oil and burn down our house. Next time it might happen at some other unsuspecting residence with a child standing next to it. There is no notice of imminent failure whatsoever.

     Please help us. We look forward to your reply or phone call.

     Regards, [REDACTED]

     Model

     J P651 0C1AD

     UPC

     N/A

     Serial number

     ML737797

     Bought from

     Unknown (came with house)

     Where

     Royal Palm Beach, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

249. No one hurt

     Made Nov 15, 2012 · , sent to the company Dec 11, 2012 · , published by CPSC Dec 27, 2012

     The product, in the report: GE free-standing electric range. Model #JBP66W0K1WW. Serial #TH221739Q. White, 30”.

     The outer glass of the oven door shattered spontaneously. No one was near it, thankfully. It was not on. We have not turned the oven on for several days. It was not cracked and we haven’t damaged it. After we cleaned up the shattered glass, we could see rust along the ridge, right where the glass sat in the door.

     Model

     JBP66W0K1WW

     Serial number

     TH221739Q

     Where

     Spring, Texas: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

250. No one hurt

     Made Nov 10, 2012 · , sent to the company Dec 6, 2012 · , published by CPSC Dec 20, 2012

     The product, in the report: GE electric range stove , white, ceramic cooktop.

     The front glass on my GE electric range oven shattered. The oven hadn’t been used for 2 days. At 2:30 in the morning I heard an explosion and jumped out of bed completely terrified! The glass was shattered into tiny pieces all across the kitchen floor. The glass was making popping and cracking noises and actually moving on the floor. I have a video of this. Has there been a recall that I was unaware of?

     Model

     J bs55wok2ww

     Serial number

     FL2 54771Q

     Bought

     May 5, 2006, about then

     Where

     Woodstock, Alabama: Home/Apartment/Condominium

     Who was involved

     Age 32, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

251. No one hurt

     Made Nov 9, 2012 · , sent to the company Feb 6, 2013 · , published by CPSC Feb 21, 2013

     The product, in the report: Electric range

     Stainless Steel electric Range almost 5yrs old.. heating element at the bottom burst into flames that ran up to the top of the oven. Range had been in use for less than an hour set at 350 degrees.

     Caller immediately turned the oven off then removed the pot she was cooking in from the stove.

     The burners on the right feel hot when the oven is in use.

     Caller is asking that his range be investigated and recalled.

     Caller contacted the manufacturer November 5th, 2012, then again November 9th, 2012 and was told that these incidents can happen. She did not obtain a name.

     She is asking that this incident be investigated and that her range be inspected and repaired at manufacturer expense.

     Model

     JBS55S0M1SS

     Serial number

     MM2025930

     Bought

     Jun 15, 2007, about then

     Where

     Buford, Georgia: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

252. No one hurt

     Made Nov 5, 2012 · , sent to the company Nov 20, 2012 · , published by CPSC Dec 5, 2012

     The product, in the report: GE Spectra Electric Range

     GE range (model #JBP79K0D1CC ) had primary heating element fail, burst into flames and shoot sparks across my kitchen. The element continued to burn until the breaker was switched off for the outlet. My daughter was close to the range but fortunately, her clothes and a nearby rug did not catch fire. This could easily have cause a house fire

     Model

     JBP79K0D1CC

     Serial number

     LA259341Q

     Bought

     Jan 1, 2007, about then

     Where

     Maineville, Ohio: Home/Apartment/Condominium

     Who was involved

     Age 9, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

253. No one hurt

     Made Sep 17, 2012 · , sent to the company Oct 22, 2012 · , published by CPSC Nov 5, 2012

     The product, in the report: Electric Smooth top Range

     The caller stated that while the range was not in use he heard an explosion. He discovered that the glass top exploded, shattering glass pieces all over the counter top and the floor. The glass pieces (not sure) but something projected from the unit was so hot that when it fell on the counter it melted the area.

     9/14/12 The manufacturer was contacted and he was advised that an adjuster was sent out. He was not informed of what would take place.

     The caller feels that the electric range is a safety hazard and should be reported.

     Model

     JBP64WH2WW

     Serial number

     2F2472540

     Bought from

     Installed in home

     Where

     Suches, Georgia: Unspecified

     Who was involved

     Age 55, Female

     The reporter’s relation to them

     Other Relative

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

254. No one hurt

     Made Sep 10, 2012 · , sent to the company Sep 28, 2012 · , published by CPSC Oct 15, 2012

     The product, in the report: Electric range

     (9/1/2012) The consumer stated that she noticed that the indicator lights on the stove were glowing. The consumer’s husband placed his hand on one of the burners and felt that it was warming up. The consumer immediately tried to turn the knobs which were already in the OFF position to begin with. There was no success with that. The consumer then unplugged the unit and left it unplugged.

     (9/4/2012) The consumer contact the manufacturer and an appointment was scheduled for September 5, 2012 at no charge since there was a safety issue.

     (9/5/2012) The technician came out and after he plugged the unit in, the front left burner became extremely hot. The technician advised her that the all the switches failed, which caused the burners to come on by themselves. After the conclusion of the inspection, they were advised that the total repairs would be $400 and they would pay a percentage of that cost. The second offer is that they could purchase a new stove through them directly at a discounted rate, which only stands for 30 days from the day she spoke with them.

     Model

     JBP79C081CC

     Serial number

     SD2189372

     Bought from

     Hawthorne’s Appliances, Michigan

     Bought

     Oct 26, 1999

     Where

     Rochester Hills, Michigan: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

255. No one hurt

     Made Sep 6, 2012 · , sent to the company Sep 14, 2012 · , published by CPSC Sep 28, 2012

     The product, in the report: self cleaning radiant range, black

     Needed to replace the lower heating element in my range. Upon removing the back panel I found burn areas in the “insulation” around the connectors of the element. I also found burn areas around the area of connection for the upper element, as well as several wires going in the back heading into the cook top area...one white wire with a cloth covering showed a burn area. I do have pictures but the battery died and will have to send at a later time. They show all of these areas.

     Model

     JBP64B B4WH

     Serial number

     AD146147Q

     Bought from

     Lowes

     Bought

     Feb 7, 2002

     Where

     New Port Richey, Florida: Home/Apartment/Condominium

     Who was involved

     Age 68, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

256. No one hurt

     Made Jul 20, 2012 · , sent to the company Aug 31, 2012 · , published by CPSC Sep 17, 2012

     The product, in the report: Wall Double Oven

     The consumer says the oven does not sense the internal temperature. She says the unit continues to heat until it catches the food on fire. The consumer says the heat sensor has already been replaced twice.

     The consumer contacted the manufacturer last week who only offered to replace the heat sensor again. She says she does not feel comfortable with just another replacement of the same part since this has already occurred now 3 times.

     Addendem: Since the consumer originally spoke with our office, a GE repairman discovered a crimped and frayed temperature probe in the oven, which he replaced. However the oven would then not heat. So they want to replace another part.

     Model

     ZET2S0M1SS

     Serial number

     AR628807Q

     Bought from

     Home Depot Expo Ctr

     Bought

     Dec 20, 2008

     Where

     Hendersonville, Tennessee: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

257. No one hurt

     Made Jul 9, 2012 · , sent to the company Jul 18, 2012 · , published by CPSC Aug 1, 2012

     The product, in the report: White electric stove

     The exterior glass window on our oven suddenly shattered. The stove was not being used and no one had used the oven for the previous 2 weeks.

     Model

     JBP35 DMWW

     Serial number

     VT216727

     Bought from

     Almvigs

     Bought

     Nov 29, 2010

     Where

     Seattle, Washington: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

258. No one hurt

     Made Jun 11, 2012 · , sent to the company Aug 16, 2012 · , published by CPSC Aug 30, 2012

     The product, in the report: GE Electric Range/Oven JB968Sol5ss

     The caller stated that his spouse turn the oven on broiler. Approximately 20 seconds later she heard a humming sound and then there were flames emitting from the bottom corner of the oven.

     There was smoke and flames projecting from the oven as she attempted to open it, this lasted for approximately 1 min before the flames dissipated. The smoke still lingered throughout the kitchen area. The control panel remains inoperable after the incident.

     6/6/12 The manufacturer was contacted and he was advised that a service rep would be sent out.

     The caller is concerned that this electric range is a fire hazard and should be reported.

     Model

     JB968Sol5ss

     UPC

     n/a

     Serial number

     tm245666q

     Bought from

     HHgregg, Indiana

     Bought

     Nov 19, 2007

     Where

     Kokomo, Indiana: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

259. No one hurt

     Made Apr 12, 2012 · , sent to the company Apr 20, 2012 · , published by CPSC May 4, 2012

     The product, in the report: GE 30 inch Electric Range, white, slide-in.

     I was pre-heating my oven to bake a frozen pizza. At about 400 degrees, I became aware of a loud crackling sound coming from the oven and opened the oven door to find an open flame and the element sparking and melting. It looked like an arc welder inside the oven. I turned it off and closed the oven door. The element continued to spark and burn, so I cut the circuit, dragged out the unit and unplugged it.

     There is a large hole in the element, where it melted through. I hate to think what would have happened if the pizza had been in the oven.

     Model

     JBP21W B1WW

     Serial number

     RV203872G

     Bought from

     Unknown

     Bought

     Jan 1, 1999, about then

     Where

     Holly Springs, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 35, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

260. No one hurt

     Made Mar 11, 2012 · , sent to the company Mar 19, 2012 · , published by CPSC Apr 2, 2012

     The product, in the report: GE Range model # JB68H0D2WW; Serial # Z D2 23506Q

     Oven on 350degrees for 60 minutes. Elements top and bottom turned white hot and sparked and started to burn like a fuse, could not turn oven off using control, had to uplug unit to stop sparking and fire and sparks, there was no spills and oven was clean of debris. Called fire dept as fire would not extinguish immediatly and unit was moved outdoors due to heat and smoldering.

     Model

     JB68H0D2WW

     Serial number

     Z D2 23506Q

     Bought from

     Home Depot, Massachusetts

     Bought

     Jan 21, 2003

     Where

     East Freetown, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Age 66, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

261. No one hurt

     Made Feb 23, 2012 · , sent to the company Mar 2, 2012 · , published by CPSC Mar 16, 2012

     The product, in the report: GE Double Oven, Slide In, Electric Range, Model # PS978ST1SS; Serial # VV254485Q

     New (Unused) GE self-cleaning, double oven, electric range. Ran self clean, according to manual, prior to use. Top door would not shut; lower door did shut, self clean initiated. Supposed to run 3 hrs. After 90 min, entire house filled w/smoke, haze, horrible industrial odor. (had vents going, and window open according to manual) Called GE; said to shut off oven. GE Rep corroborated thick air, smell, and turned off self clean after 5 min; GE representative said it smelled like insulation burning. Odor lasted for 2 days w/windows open. Cleaning has been innefective, and problem w/air in home lingers. In my opnion, GE has been totally unhelpful and uninterested in what happened. The oven was only on market for 4 months; GE ought to be looking at what caused this problem.

     Model

     PS978ST1SS

     Serial number

     VV254485Q

     Bought from

     GE

     Bought

     Nov 30, 2011

     Where

     Midlothian, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 50, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

262. No one hurt

     Made Feb 23, 2012 · , sent to the company Mar 22, 2012 · , published by CPSC Apr 5, 2012

     The product, in the report: GE Profile self-cleaning electric range

     We are writing to alert GE to a serious fire safety hazard with one of your older electric ranges. In 1998 we bought a GE Profile self-cleaning electric range MODEL NO. JBP79W Y3WW (serial No. GT51923G) from an authorized dealer who installed it. The range served us well until last Sunday evening, February 5, 20012 when we turned it on to “Broil High” to toast a bun in the oven. Within a minute, the inside of the oven was sparking and flashing like a welding torch. The oven door was closed and we shut off the electric panel breaker to to stove which stopped the electrical arcing that was going on inside the oven. After the smoke cleared and the oven cooled down we saw that the upper electric element had burned through leaving about a two inch gap in the element - enclosed are some pictures we took of the burned out coil. We understand that there have been no recalls on this stove. Our concern is that if this had happened with a steak or chops in the oven there would have been a serious fire. We rarely use the broiler and then usually to brown garlic bread, rolls or casseroles. We replaced the old range with a new GE electric Model [REDACTED] and hope that when it dies it goes out with a whimper not a flashlbang the way this one did. We are genuinely concerned that this may prove harmful to other owners of this GE Range.

     Model

     JBP79W Y3WW

     Serial number

     GT51923G

     Bought

     Jan 1, 1998, about then

     Where

     Rockville, Maryland: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

263. No one hurt

     Made Feb 8, 2012 · , sent to the company Feb 15, 2012 · , published by CPSC Mar 1, 2012

     The product, in the report: electric range

     I was pre heating the oven, heard a big pop and several more pops, than flames were in the oven, we turned off the over still was on fire so turned off the main power, the bottom burning element broke at that point on the right side. I had to order a new part and enstalled it two days later, the oven was put in my house in 1999. Model nbr is JBP24B Y2WH. We received the first stove in the development was just woundering if any more of the stoves in the area will have the same problem?

     Model

     Self cleaning electric range

     UPC

     205c1991p001

     Serial number

     MT226673G

     Bought from

     builder Rayland, Indiana

     Where

     Plainfield, Indiana: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

264. No one hurt

     Made Feb 7, 2012 · , sent to the company Feb 14, 2012 · , published by CPSC Feb 29, 2012

     The product, in the report: Model # JBP24B-Y2AD, 30” electric range top -oven, serial # FT225238G

     I used the oven to bake a dish about 4:00PM at about 5:00 Pm I turned the oven off making sure the red light was off to indicate the oven was off. I left the kitchen until about 2 AM when I went back to make sure everything was locked and lights off to call it a night expecting total darkness but instead I could see the electric broiler element in my oven was on even though the control panel lights that let you know the oven was on were not on but yet the oven was still on. When I went to check on why the oven was still on I could feel the heat from the stove and even the knobs were hot. I still turned the knob as if I wanted to turn the stove on and the lights went on and when I turned the knob to off the lights went out but the oven still stayed on. I opened the door to the oven while standing back to let the build up of heat out and as soon as I opened the door the inside pane of glass cracked. Since I could not shut the oven off or move it to unplug it I immediately went to the main breaker box and flipped the 50 amp breaker to the oven off and waited until the oven was cool enough to pull the bottom warming tray out to unplug the stove from the wall as a double precaution. The next day I plugged everything in again and the same thing happened so I disconnected the oven again because it won’t shut off even though the lights tell you it is off.

     Model

     JBP24BY2AD

     Serial number

     FT225238G

     Bought from

     Builder

     Where

     Mooresville, North Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

265. No one hurt

     Made Feb 2, 2012 · , sent to the company Feb 27, 2012 · , published by CPSC Mar 12, 2012

     The product, in the report: Free standing electric range

     While using the broiler setting on the range for a minute the heating element caught fire on one side of it. When the range was powered in the off position the fire extinguished itself. The consumer was able to use the bake setting for the oven the broiler element will not operate.

     She wrote a letter the same date of the incident and has not received a response. She indicated that she has a contact number and will call them.

     The consumer indicated that she was glad that she was in kitchen when the incident occurred. There were no other damages reported.

     The stove has been repaired by GE (at consumer expense) and seems to be working properly.

     Model

     JBP35C

     Serial number

     8G264795Q

     Bought from

     Granado, New York

     Bought

     May 6, 2004

     Where

     Valley Stream, New York: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand ge, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

266. No one hurt

     Made Jan 9, 2012 · , sent to the company Mar 20, 2012 · , published by CPSC Apr 5, 2012

     The product, in the report: Electric Range

     The consumer says she was boiling eggs. After five minutes she heard an explosion. she says the element had broken and the pan was burned and had a hole in it. She says water was dripping from ban. She said the element stayed on. She tried to unplug it and plug it back in.

     Model

     JBP35COM1WW

     Serial number

     SM200606Q

     Bought from

     Sears

     Bought

     Sep 13, 2007

     Where

     Unspecified: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

267. No one hurt

     Made Jan 7, 2012 · , sent to the company Jan 13, 2012 · , published by CPSC Jan 30, 2012

     The product, in the report: GE electric wall oven blk

     GE Electric built in wall oven. Temperture sensor burned in the back causing code error F2. When we pulled out the oven the sensor was burned as well as some of the insulation. Ordered new part but then looked at recalls on line. Our oven is recalled but for other fire hazard. Model # JTP48 SN# GM618329Q. This was registered but no information was provided as to what to do about this.

     Model

     JTP48

     Serial number

     GM618329Q

     Bought from

     Home Depot

     Where

     Cumming, Georgia: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

268. No one hurt

     Made Jan 3, 2012 · , sent to the company Feb 3, 2012 · , published by CPSC Feb 24, 2012

     The product, in the report: Electric Range

     The consumer says the outside glass of the oven was completely shattered and all over the floor. He says the unit was not on and had not been in use for a couple of weeks as he and his wife were out of town. The consumer contacted the manufacturer and is awaiting a response.

     Model

     JBS55D0M1CC

     Serial number

     SM219625Q

     Bought

     Jan 15, 2008, about then

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

269. No one hurt

     Made Dec 2, 2011 · , sent to the company Dec 27, 2011 · , published by CPSC Jan 11, 2012

     The product, in the report: Free standing electric range.

     The consumer says she turned the broiler on, and the element above began to spark. The sparking and fire continued until the broiler element burned out, disintegrated and broke into many pieces after use of fire extinguisher. She closed the door and the element was still sparking. They turned off the circuit breaker then used a fire extinguisher. Debris went on the floor, and melted part of the floor. She contacted the manufacturer who said this is a typical sequence of events when there is failure of the broiler element. She looked up 34 entries online at www.complaints.com. The complaints noted at this site is exacly what the consumer experienced.

     Model

     JBP82KOF2CC

     Serial number

     HF248851Q

     Bought from

     Sears

     Bought

     Jul 15, 2003, about then

     Where

     Colonial Heights, Virginia: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

270. First aid

     Made Sep 18, 2011 · , sent to the company Sep 26, 2011 · , published by CPSC Oct 12, 2011

     The product, in the report: GE electrical range GE model number: JBS03B H2WH Serial number: ZF144951P 4 burner.

     I have GE electrical range. Yesterday it stared fire on the coil. The fireball was about one feet with sparks. My mom was scared to death. She was near to the range while incident happen. She was slightly burned on the finger while removing pan. The fire burned the cooking pan too. I turned off the circuit breaker manually.

     After cooling down, I removed the damaged coil. After cleaning up the mess, I started the circuit breaker again. I saw the burner light does not off even though all the burner switches are off. After the incident, I did little research on the model number, I was able to find cpsc recall Alert #04-576. http://www.cpsc.gov/cpscpub/prerel/prhtml04/04576.html?omni_key=Ranges_and_Wall_Ovens_Recall My model number JBS03BH is listed in the recall notice. When I called on the toll free number, my serial number is not listed.

     I have uploaded photos of the damaged burner and cooking pan: https://picasaweb.google.com/111355744807159860536/September182011#

     I would greatly appreciate if you could take necessary action. I need to have the electric range fixed ASAP. GE model number: JBS03B H2WH Serial number: ZF144951P

     Thanks, [REDACTED] [REDACTED]

     Model

     JBS03B H2WH

     Serial number

     ZF144951P

     Bought from

     Sears

     Bought

     Sep 8, 2005

     Where

     Canton, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 56, Female

     The reporter’s relation to them

     My Parent

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

271. No one hurt

     Made Jul 16, 2011 · , published by CPSC Aug 8, 2011

     The product, in the report: GE Spectra Electric Range with 4 coils on top (not flat glass top)

     On July 15, 2011, I turned on my electric oven (GE Spectra Model #JBP26B0B1WH) and the heating element on the lower right side sparked, started burning, and sparks continued to fly from the flame. There was no food in the oven and there was no residue on the heating element, or other apparent causes for this spark. I turned off the oven, but there was still a visible electric current on the heating element, which began to melt, like when an insulated wire does when it shorts out and the plastic starts melting up the wire. We unplugged the oven and checked the breaker box to see if it had tripped, and within about 2 mins. the spark dissipated. The element was completely melted -- if we hadn’t taken immediate action, it could have easily developed into a dangerous house fire.

     Model

     Spectra #JBP26B0B1WH

     Serial number

     MV191605O

     Bought from

     came with house, North Carolina

     Where

     Lexington, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 46, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

272. No one hurt

     Made Jul 14, 2011 · , published by CPSC Aug 4, 2011

     The product, in the report: 35”. GE Spectra electric oven

     The glass on the interior of my 8year old GE electric oven shattered. The oven was not being used. I opened the door to cook a meal and found broken glass.

     Bought from

     came in appliance package with new house

     Where

     South Burlington, Vermont: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand GE, made or sold by GE Appliances & Lighting

     How badly, in CPSC’s words

     Incident, No Injury

CPSC’s disclaimer

Sources