Hearth Record

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GE electric stoves and ovens

272 reports to CPSC, the latest made Oct 18, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 272reports to CPSC
  • Oct 18, 2026the latest report was made
  • Jul 14, 2011the earliest
  • 0with the company’s comments
Brand
GE
Makers
GE Appliances, a Haier company, GE Appliances & Lighting and GE AppliancesMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances

By month

45 reports from November 2025 to October 2026; the most in June 2026, 8. 227 earlier reports, since July 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20263
September 20262
August 20267
July 20264
June 20268
May 20265
April 20262
March 20263
January 20262
December 20252
November 20257
October 20255
September 20254
August 20252
July 20254
June 20252
May 20252
April 20251
January 20252
December 20241
November 20242
October 20241
September 20242
August 20245
July 20241
May 20241
March 20241
February 20241
December 20231
November 20232
October 20231
May 20232
April 20232
March 20233
February 20231
January 20231
December 20222
November 20222
October 20222
May 20221
April 20223
February 20222
January 20221
December 20211
August 20212
May 20211
April 20211
February 20211
January 20213
December 20201
August 20205
July 20201
May 20202
March 20201
December 20193
November 20191
October 20192
August 20191
July 20194
June 20191
May 20191
April 20191
February 20191
January 20191
December 20181
November 20181
October 20182
September 20181
August 20182
June 20181
May 20183
March 20181
January 20181
December 20172
November 20174
October 20172
September 20173
August 20171
February 20173
January 20175
November 20161
October 20163
September 20161
August 20164
July 20161
June 20162
May 20161
April 20161
February 20165
January 20162
December 20153
November 20153
October 20152
August 20153
July 20151
June 20151
March 20154
February 20151
January 20151
November 20141
September 20141
August 20141
July 20144
May 20142
April 20142
December 20131
November 20134
September 20131
August 20133
July 20131
June 20131
May 20132
March 20134
February 20132
January 20131
November 20125
September 20123
July 20122
June 20121
April 20121
March 20121
February 20125
January 20123
December 20111
September 20111
July 20112

How badly anyone was hurt

  • Emergency room 7 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • First aid 13 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 16 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 10 CPSC: Injury, Level of care not known
  • No one hurt 198 CPSC: Incident, No Injury
  • No incident, no one hurt 20 CPSC: No Incident, No Injury
  • Not said 7 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. Hurt, no treatment

    Made Oct 2, 2022, sent to the company Oct 4, 2022, published by CPSC Oct 19, 2022

    The product, in the report: GE Stove 30”. 5.3 cu ft slide in electric stove. Stainless steel

    I purchased a GE stove in Feb 2022. The glass oven door shattered about 20 minutes after cooking french fries at 425

    Model
    Model JS64SSLSS
    Bought from
    Home Depot
    Bought
    Feb 10, 2022
    Where
    Wellington, Florida: Home/Apartment/Condominium
    Who was involved
    Age 72, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. No one hurt

    Made May 26, 2022, sent to the company Jun 2, 2022, published by CPSC Jun 17, 2022

    The product, in the report: Freestanding white electric 4 burner range…I was using the broiler.

    Burnt while picking up potholder from stovetop

    Model
    JB258DM2WW
    Serial number
    VR128234Q
    Bought from
    Sears
    Bought
    May 1, 2021
    Where
    West Branch, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Apr 28, 2022, sent to the company May 4, 2022, published by CPSC May 18, 2022

    The product, in the report: GE® 30” Slide-In Electric Range with Self-Cleaning Oven - these were installed around 2010-2012.

    Our condo building installed GE JSP42SN1SS electric ranges as original equipment. More than one owner in our multi-unit building have reported that the range knobs are easily turned on accidentally, just by bumping against or leaning against the range. At least one has resulted in fire, and one was a near fire, only prevented by the owner intervening before combustion.

    Model
    JSP42SN1SS
    Serial number
    Several
    Where
    Coeur d Alene, Idaho: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Apr 28, 2022, sent to the company May 4, 2022, published by CPSC May 18, 2022

    The product, in the report: Model #JBS55WJ2WW GE electric range.

    Model #JBS55WJ2WW GE electric range. Fire Hazard. Came home to find surface burner continuously cycling off and ON with control knob OFF! Could have burned the house down if something was left on the stove top. We got lucky!

    Model
    JBS55WJ2WW
    Serial number
    GH278372Q
    Where
    WARMINSTER, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 57, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Apr 27, 2022, sent to the company May 26, 2022, published by CPSC Jun 10, 2022

    The product, in the report: GE electric range with glass cooktop. Stainless control panel (GE part #WB27X20076) has black painted information “dials” for setting the temperature of different ‘burner’ circles. Some controls also select the size of burner circle which can’t be safely done with the special markings erased by normal cleaning. Additionally, each ‘dial’ has a nearby diagram of the cooktop layout of the ‘burners’ with an all black circle to indicate which burner the dial controls as well as words “Right Front”, “Left Rear”, which are also necessary for safety so users know which ‘burner’ is being activated and will become hot.

    Cleaning of GE electric range cooktop stainless steel control panel causes “Off”, “Hi”, and intermediate settings to disappear which makes operating the range cooktop unsafe because users, particularly unfamiliar users such as in rental properties, may not know the setting they select. The replacement part WB27X20076 is about $400 (not including installation) so unlikely to be replaced to restore the vital information on the control panel. This appears to be widespread as indicated by a response from GE 2 months ago at this website link https://www.geapplianceparts.com/store/parts/spec/WB27X20076. The date is irrelevant because this is a gradual process that should not occur if the control panel was manufactured to provide endurable information, not to be erased by mere normal cleaning.

    Model
    JS750SF3SS
    UPC
    unknown
    Serial number
    DG228747Q
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Feb 24, 2022, sent to the company Mar 1, 2022, published by CPSC Mar 15, 2022

    The product, in the report: GE 36” induction cooktop

    I want to report a serious safety complaint. My GE induction cooktop, model no. PHP9036DJ2BB, was cool, I had not used it. I briefly slid a sheet of aluminum foil, with wax paper on top of the foil, over part of the cooktop, intending to move it to the counter. It must have turned the cooktop on somehow because I did not press any buttons. The aluminum foil and wax paper ignited instantaneously, combusted really, and threw a huge flame. If I had not been right there to grab it and extinguish the flame, I truly believe it would have at the very least destroyed my kitchen and someone could have been injured. The flame was HUGE. The foil and the wax paper burned up into charred pieces floating through the air. Luckily the hood to the cooktop is extremely high and I have a tiled backsplash and quartz countertops, so I was able to wipe away all of the soot and there wasn’t any damage. Had my son or any child been home alone when this happened, it would have been devastating. Given that foil and paper are common in the kitchen, the ease at which this potentially devastating accident occurred is unacceptable. The cooktop is approximately 3 years old and in excellent condition. I contacted GE on 1/28/22 and they sent out a repair service on 2/23/22 to test it. All the repairman did was check to see if the controls operated the burners, which they did. There was no explanation of how or why this happened so rapidly and severely.

    Model
    PHP9036DJ2BB
    Serial number
    ZH705611Q
    Bought from
    Interstate Appliance
    Bought
    Jan 1, 2018
    Where
    Avon Lake, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 9, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Feb 18, 2022, sent to the company Feb 24, 2022, published by CPSC Mar 10, 2022

    The product, in the report: GE induction range

    Induction range turns itself on randomly and now tripping the breaker on my entire home

    Model
    PHS930SL4SS
    Serial number
    HR060538Q
    Where
    BUCKEYE, Arizona: Mobile/Manufactured Home
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    Reports CPSC links to it
    20220218-B45FA-2147357519
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jan 29, 2022, sent to the company Feb 1, 2022, published by CPSC Feb 15, 2022

    The product, in the report: GE Electric Range Model JS760SL5SS

    I have a GE range Model #JS760SL5SS, purchased on 5/28/2020. I attempted to use the self clean feature on the oven for the first time today. I rarely use the oven so it was unnecessary to use this feature previously. Shortly after the cycle began (seemingly as soon as the oven reached temperature) I heard a very loud “pop” - the glass inside the oven door had shattered in the same way a windshield will shatter. It remained in place but with hundreds (thousands?) of tiny shatters throughout. The inside of the oven was glowing bright red. I immediately canceled the self clean cycle. About a half hour later, as the oven cooled, I heard more breaking glass and discovered that the previously shattered glass had just fallen into the oven cavity. The exterior glass panel remains intact - just the interior shattered. I have not opened the oven door. GE claims my oven is out of warranty and the repair will not be covered.

    Model
    JS760SL5SS
    Serial number
    HR017656Q
    Bought from
    Bill Smith Appliance & Electronics, Florida
    Bought
    May 21, 2020
    Where
    Fort Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Dec 27, 2021, sent to the company Dec 29, 2021, published by CPSC Jan 13, 2022

    The product, in the report: GE electric 4 burner stove, white, digital clock, 4 knobs, glass oven door

    Glass oven door of GE electric stove/oven popped, burst and shattered onto my kitchen floor. The stove and oven was turned off and noone was close enough to be injured, so thankful none of the children were in the room as we were celebrating our Christmas, I thank God noone was hurt. The popping was loud and scared us all as the glass shot onto my floor and bounced off my cabinets, took several hours to clean up all the glass pieces and shards. This stove was purchased at a Lowe’s store in March, 2018. Stove and oven had been turned off for over 2 hours and the glass just burst.

    Model
    JB250DF7WW
    Serial number
    VH261854Q
    Bought from
    Lowe’s
    Bought
    Mar 19, 2018
    Where
    Nineveh, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  10. First aid

    Made Aug 29, 2021, sent to the company Sep 1, 2021, published by CPSC Sep 16, 2021

    The product, in the report: GE Home Electric Wall Oven; stainless steel exterior, Model JTS3000SN1SS

    GE Electric Oven Glass Door Shattered while preheating oven; This was original appliance installed as part of Builder/Contractor standard home appliance package January 2020. I was injured while cleaning up all of the shattered glass that fell to the floor in the kitchen area around the oven when I kneeled to gather the glass; The small cut on my knee was easily cared for with cleaning and a bandaid.

    Model
    JTS3000SN1SS
    Serial number
    MM037251Q
    Where
    New Hill, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  11. No one hurt

    Made Aug 23, 2021, sent to the company Aug 26, 2021, published by CPSC Sep 10, 2021

    The product, in the report: GE Electric Range

    The stovetop burners stay on, even after they are turned off at the controls. Then, my daughter who has a disability, went later to use the range and the burners were still unexpectedly very hot. She could have been badly burned or had her clothes catch fire. When I spoke with a GE customer service rep, they said that this could be caused by the stovetop not being cleaned enough, but such a weakness in the design seems very hazardous because they should expect that a stovetop will sometimes have food spills on it.

    Model
    JS750SFSS
    Serial number
    RV207406Q
    Where
    New Bern, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  12. No incident, no one hurt

    Made May 21, 2021, sent to the company May 26, 2021, published by CPSC Jun 10, 2021

    The product, in the report: 30 inch Smooth Surface 5 element 5.3 cu feet self-cleaning convection Freestanding Electric Range. Fingerprint resistant Stainless Steel

    Five months ago my sister and I purchased a GE Self-Cleaning Range. On Sunday, She placed it into the self-cleaning mode. At first there was a warning beep and an indicator that the door needed to be locked. Once that was done, it went into the self-cleaning mode. Within the first hour, smoke detectors began to beep (which we expected). Within the first hour and a half, I noticed that the door was open approximately 2 inches. I asked my sister if she had opened the door and she told me she had not. Upon closer inspection we found the oven still in the cleaning mode and VERY hot, the latch handle completely melted into two. We turned the oven off.

    Our concern is that the oven should have never continued in self-cleaning mode once the door was opened. A certified repair man informed us that he has been called out for numerous repairs similar to ours. This malfunction is a failure of a safety feature that puts consumers at risk. If we had small children, they could have been severely burned with the excessive heat. We could have had a fire. The latch handle provides no guarantee that the door will not open when it is burned off.

    Model
    JB655YKF
    Serial number
    VR053216Q
    Bought from
    Lowes
    Bought
    Dec 12, 2020
    Where
    Summerfield, Florida: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  13. No one hurt

    Made Apr 21, 2021, sent to the company Apr 26, 2021, published by CPSC May 10, 2021

    The product, in the report: General Electric 30” free-standing self-cleaning electric range. Model #JB258DM2WW

    I am a 68 yr old housewife with many years of safe cooking experience. After being totally shocked by this incident I am reporting, I did some research and found this problem is not so uncommon, but nothing seems to be happening to require manufacturers to fix this! Let me explain. I was using the broiler feature for the very 1st time to toast some garlic bread on a cookie sheet in my new 11 day old GE JB258DM2WW electric range when there was a crackling sound, then a bang. The inside oven door glass had shattered in a zillion nuggets! No injuries, since all the glass was inside the oven, however when I opened the door to get the bread out, all the glass fell down onto the oven floor, kitchen floor and oven drawer. I hate to think what may have happened if the glass shattered after when the bread was done. The oven was only on for about 3 minutes. I am working with the retailer to see what to do next. They will send a technician. Really, when so many people have reported this? Why, why, why does this happen?

    The retailer promptly arranged to have a technician from General Electric come out.

    Model
    JB258DM2WW
    Serial number
    FS016989Q
    Bought from
    Brother’s Main
    Bought
    Apr 3, 2021
    Where
    Janesville, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 68, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Feb 15, 2021, sent to the company Mar 5, 2021, published by CPSC Mar 19, 2021

    The product, in the report: Electric stove

    My 6-year old GE stove nearly electrocuted me. I set a frying pan on the large front eye when a big electrical surge and flaming spark shot from under the pan tripping the breaker. I cleaned under the eye, checked the wires and could not see a problem. I flipped on the breaker and set the frying pan on the eye and, again, a large arc and surge tripped the breaker. I’ve left the breaker off, because I fear the entire stove might be a shock hazard.

    Model
    JP328WK2WW
    Serial number
    VD709097U
    Bought from
    Home Depot
    Bought
    Aug 13, 2014
    Where
    Eutawville, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Jan 26, 2021, sent to the company Feb 18, 2021, published by CPSC Mar 4, 2021

    The product, in the report: GE Electric stove, Model # JB258DM1WW Model JB258DM1WW

    I purchased a GE Stove less than a year ago from Home Depot. Model # JB258DM1WW, Serial # HR027395Q. I just called for the 4th time to have a repairman out to replace/look at another burner. This time the burner sparked badly. This is not normal. I live alone and this may cause a fire. This is a defective stove and the whole stove is unsafe. I am afraid to use it.

    Model
    JB258DM1WW
    UPC
    Attached
    Serial number
    HR027395Q
    Bought from
    Home Depot
    Bought
    May 5, 2020
    Where
    Riverview, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Jan 20, 2021, sent to the company Feb 9, 2021, published by CPSC Feb 24, 2021

    The product, in the report: GE Electric Slide-In Stove Model No. JS630SF2SS

    When placing a box or other flat item on my GE slide-in electric stove, the burners have been accidentally turned on approximately 4 different times in the past 5 years.

    Model
    JS630SF2SS
    Serial number
    MF211441Q
    Bought from
    Ferguson’s, Virginia
    Bought
    Jun 1, 2015, about then
    Where
    Lynchburg, Virginia: Unspecified
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  17. First aid

    Made Jan 15, 2021, sent to the company Feb 3, 2021, published by CPSC Feb 18, 2021

    The product, in the report: GE Range top electric 4 burner. Black glass color

    This is in concern for a GE electric range top Model # JP5030SJ1SS, Serial # VF72285Q. This electric gas top is very dangerous. If you are using a burner, and happen to set a metal item (spoon, another pot or pan, on top of the range. The range controls sense that something is operating the system and one of two things will happen: the range burner will turn off, which is the lesser of the two evils, or another burner you are not using will turn on. This is very dangerous, as there may be another dish or item resting on the burner that turned itself on. I had a ceramic bowl resting on a burner that I was not using, I set my spoon down on the range top, and unbeknownst to me, a back burner turned itself on. When I grabbed the bowl, which should not have been hot, I burned my hand. Does this need to happen to a child before a recall it placed on this item? I would like a recall to be placed on this GE Range model.

    Model
    JP5030SJ1SS
    UPC
    00000000
    Serial number
    VF712285Q
    Where
    Williamsburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  18. First aid

    Made Dec 2, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: GE Electric Range, White, 30 Inches Wide, Item number JBS360DMWW,GEA

    Unsafe and defective product GE Range, When oven is on the top gets dangerously hot, I also burned myself accidently on the top of stove right after it was delivered, I use all precautions when using this stove. I do a lot of cooking and this stove is dangerous. I am afraid my grand kids may accidently get hurt by this stove.

    Model
    JBS360DMWW
    UPC
    Not Known
    Serial number
    Not Known
    Bought from
    Home Depot
    Bought
    Sep 23, 2020, about then
    Where
    United States Minor Outlying Islands: Unspecified
    Who was involved
    Age 74, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  19. No one hurt

    Made Aug 31, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: GE Induction range Model PHS930SLSS

    The last week of June my GE Induction range Model PHS930SLSS started to stop working. The burners would turn on or off by themselves, or not come on at all but the oven worked. They sent parts, the repairman came out, took the parts back and told me to unplug the stove every time it did this. Then, the burners stopped working again, and the oven. Well, at least before the oven worked. Have 2 roast ready to put in the oven and it doesn’t work. It cost us $23 for breakfast yesterday and $56 for dinner. And, this is just for one day. We have not had a stove since the last week of June. EXTREMELY UPSET! Read online that GE has a problem with the wiring at the back of the stove that can catch on fire. They replaced parts, and still it has the same problems; so they replaced the stove this week. Used stove yesterday and thought maybe it was me touching wrong buttons, but I wasn’t and I knew it but tried to rationalize the situation. Tried to use right front burner but it did not come on so used left. Yes, I know the pan has to fit the circles and it has to be an induction pan.

    Using left front burner, and it would change from low or medium to high and/or back; or shut off completely. I was frying eggs, had it on medium, turned my back without touching anything and it shut off; or the most dangerous was it kept turning the burner sync on by itself and would stick and took several tries to shut off. I believe the technology in it is not perfected or the parts are just defective or it’s just a plain bad product. So, I gave it the benefit of doubt yesterday, but made sure I kept locking it.

    This morning, cooking eggs again, it would not really cook on medium so I turned it up, watched it and went back to medium, and turned around, it shut off by itself; turned it back on and the burner sync went back on by itself, so I pushed the burner sync button to make sure whether it was on or off, but it was off. I’m afraid to use the oven. Not sure what will happen. Our house could burn down or our electrical system could blow out. It is not fit for the use intended. 2 months without a stove or oven; food spoiled, had to eat out and can’t afford it. Paid over $2400 and it’s dangerous.

    My husband is a veteran that’s had 2 strokes. I do not need this. Others on the internet have had the same problems.

    Bought from
    Famous Tate
    Bought
    Jan 10, 2020
    Where
    RUSKIN, Florida: Home/Apartment/Condominium
    Who was involved
    Age 73, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Aug 19, 2020, sent to the company Oct 8, 2020, published by CPSC Nov 10, 2020

    The product, in the report: GE induction free standing range with convection Model PHB920EJES

    We have a ge induction range with a flat surface top. It doesn’t have a ridge around the edge. The surface is very slippery and sometimes when placing pots on the back burners or the warming burner, the pots will bump into the pots on the front causing them to slide the pots on the front burners to the edge. Because there isn’t a ledge to stop them I have had them hit me in the stomach. Thankfully I have not had boiling water in them and I have been wearing a thick apron, but it is only a matter of time before someone is injured. I don’t allow my child in the kitchen when something is on the stove, but I am also worried about my dog who is usually at my feet. I have also had pots boil over and had hot water splashing down to the floor because of the lack of a ridge. You can’t lift the lid and stir a pot one-handed. You have to hold the pots as you stir or the pots slide around. It makes for a very dangerous situation. I don’t have one specific day. It’s been happening since we have owned the stove, but we got it right before the shutdowns and couldn’t even get all the broken appliances fixed (the dishwasher was scratched and the vent fan didn’t work after install).

    Model
    PHB920EJES
    Bought from
    Agree Appliance, Maine
    Bought
    Feb 21, 2020
    Where
    Scarborough, Maine: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  21. Hurt, no treatment

    Made Aug 12, 2020, sent to the company Sep 9, 2020, published by CPSC Sep 23, 2020

    The product, in the report: GE® 24” Electric Single Standard Clean Wall Oven Model #: JRS06SKSS Electronic oven controls Clear View window Interior oven light Dimensions: 28 3/16 H x 23 3/4 W x 23 1/8 D

    This report involves an electrical shock hazard from a GE built-in oven (Model #JRS06SK2SS) and is the second failure of this unit. I am not the owner but have first-hand knowledge of both incidents. The owner of the home is an elderly woman whose son [REDACTED NAME] is my friend. [REDACTED NAME] contacted me in March of 2019 and asked if I could inspect his mother’s stove after she claimed to be shocked while making contact with it. During my inspection, I measured approximately 120V AC using a voltmeter. I disconnected power to the oven at the breaker and advised my friend to contact GE and to file a complaint with CPSC. I can confirm that GE was contacted but am unsure at the time of this writing whether CPSC was notified. A GE repairman came to the home within a week, replaced some unidentified component on the oven but refused to provide [REDACTED NAME] with any receipt or documentation. The second incident occurred recently and I visited the home on 8/12/20 and measured 113V AC using the same voltmeter. This measurement was made by placing the negative probe on the stainless steel sink and the positive probe on either the stainless trim on the oven door or on one of the stainless screw heads inside the oven at the bottom surface near the door. (picture attached to this record)

    THIS IS AN URGENT SAFETY MATTER

    I am a former [REDACTED] and would greatly appreciate some follow-up to this matter. I am concerned that other consumers may have already been hurt or killed by this potential defect especially those with pre-existing heart ailments. You can contact me directly or [REDACTED NAME] using the information provided in this report.

    Model
    JRS06SKSS
    Serial number
    TF500908Q
    Bought from
    GE.com
    Bought
    Jun 20, 2018, about then
    Where
    Silver Spring, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  22. No one hurt

    Made Aug 4, 2020, sent to the company Aug 20, 2020, published by CPSC Sep 3, 2020

    The product, in the report: GE Profile Electric Range with Air Fryer Model PSS93BP1TS

    So I bought this brand new model stove made by GE, mostly for the whole oven air fryer feature. Special ordered it from Lowe’s, paid $1600.00 for it. It was delivered and installed on 6/13. About three days after I started using it, I noticed a serious design flaw in the touch panel that controls the burners and the entire stove. When cooking, I accidentally dropped a tiny bit of oil on the panel and was terrified to find I then couldn’t turn the burner off. Thought it was a fluke until it happened a few days later when I opened the oven door and some of the steam which came out immediately condensed on the control panel, again rendering it unresponsive. Then I really began to investigate and found that no matter what liquid—oil, spaghetti sauce, water... same results. Even worse, the liquid can change the burner settings when it hits it. So a pot that is on a low simmer can be turned to high if a small bubble bursts and the liquid lands on the screen. Bottom line....cooking is messy and a touch screen control panel that becomes unresponsive OR reacts incorrectly due to a drop of moisture on the screen is a BAD IDEA! Anyone who has ever tried to answer a phone call on their touch screen Phone with a little bit of water on their hands knows exactly what I am describing.

    I then called GE customer service on 6/22 and filed a report about a serious safety issue. I was told someone would look into it and get back to me. So as of 7/30, I had yet to receive a call back. I finally called them and was told they would be happy to send a repair man to verify what I was reporting, then try to replace the panel, then if that didn’t fix it, they would consider replacing the whole stove—WITH THE SAME MODEL! I have offered to email them my video showing the issue but no, they want me to go this whole “attempt repair, nope, repair didn’t work, here’s the same stove again” route while continuing to use a dangerous appliance???

    So, now since I waited for GE to call me back, I’m was out of my 30 day return window with Lowe’s. GE won’t stand behind their product and admit there is a serious design flaw that will likely lead to someone getting seriously hurt in a cooking fire. The Lowe’s manager, after seeing my video demonstrating the design flaw in the touch control panel, agreed to take the stove back as the product is DANGEROUS! So, I am now filing this complaint now in an effort to ask the CPSC to stop manufacturers from selling stoves with this dangerous and flawed design and to let you know that based upon the questions I was asked today about my concerns, GE does NOT take a customer complaint about a potentially dangerous product seriously unless someone has already suffered a fire or bodily harm.

    Can you imagine if a pan of oil catches fire and you can’t even turn the burners off? Or worse, what if your circuit breaker is in the basement and you have to run down two flights of stairs to try and turn the stove off to stop the fire?

    The model number is PSS93BP1TS and it is a GE Range with Air Fryer oven.

    Please check out the video I have posted of the issue on YouTube : [REDACTED]

    Model
    PSS93BP1TS
    Serial number
    HR088338Q
    Bought from
    Lowe’s
    Bought
    May 22, 2020
    Where
    Kinston, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Aug 3, 2020, sent to the company Aug 10, 2020, published by CPSC Aug 24, 2020

    The product, in the report: The heating element exploded, sending sparks and flames into our kitchen and burning holes in our wooden floor and cracking the glass on the oven door.

    The heating element of our GE Electric Range (Model JS760SLSS) exploded sending sparks and flames out and burning holes in our wooden floor. A flying part of broken heating element also cracked the glass door on the oven. A repairman said the circuit board on the range was broken. We have had this range less than 2 years and this is second one we have had. The first range broke after a month and was replaced by local appliance company from which we bought it.

    Model
    JS760SLSS
    Serial number
    ZL021321Q
    Bought from
    Applioance Land, Maryland
    Bought
    Sep 8, 2018, about then
    Where
    ROCKVILLE, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Jul 31, 2020, sent to the company Sep 3, 2020, published by CPSC Sep 18, 2020

    The product, in the report: GE Smooth Surface Self-Cleaning Slide-In Electric Range (Stainless Steel). Model # JS645SLSS Serial # TH257342Q Purchased from Lowe’s Oxnard CA on 4/11/2018 Total Payment $984.18 on AMEX Purpose: Kitchen household use

    Electric range malfunctioned in early morning of July 7, 2020 when no one was in the kitchen, started self-cleaning cycle, producing heat and smoke enough to set off house smoke alarms. Family members who were sleeping were awakened and consumer called local Fire Department because of unknown consequences and risk of fire. I shut off all electrical circuits in the house. Fire crews were able to remove extremely hot stove from kitchen but had to break drywall behind the stove to make sure nothing was burning or smoldering. Wood and insulation were OK. Stove remains outside but consumer is unable to open the oven door. Inside the house, fire crews had to bring in blower apparatus to help clear the noxious smoke; in fact it took several days for the odor to clear. My great concern is that if no one had been at home, the stove might have continued to heat, in spite of possibly having shut-off fuses, and start a fire in the home, or produce enough heat to activate interior fire sprinklers. This would have ruined all furnishings, books and artwork, personal items and clothing, etc. causing terrible financial ss. A fire in the home would have threatened neighbors in the area, which is a rural and dry Southern California valley that has seen fires destroy homes in the past ([REDACTED], Dec 2017). I will be seeking damages from GE, even though the manufacturer’s warranty was one year only, on the grounds that a manufacturing defect was the likely cause of this incident, and such an incident as this is a danger to personal and property safety and must be disclosed in the public record as a hazardous event. The stove was purchased new, was less than 2 and a half years old, and was maintained in excellent condition and cleanliness.

    Model
    JS645SLSS
    Serial number
    TH257342Q
    Bought from
    Lowe’s Home Centers, Inc., North Carolina
    Bought
    Apr 11, 2018
    Where
    Ojai, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made May 22, 2020, sent to the company Jun 29, 2020, published by CPSC Jul 14, 2020

    The product, in the report: GE Self-Cleaning Electric Range

    I have a GE electric range model JBP30WA2WW s/n FT208584G I was using the oven to bake a chicken and went outside for a short time. When I came inside the house I heard a beeping sound coming from the kitchen. I found that it was coming from the range. The display on the range showed F2 and the range was very hot. I immediately turned the oven dial to Off. I opened the oven door and felt a blast of very hot air. I looked in the oven and noticed the broiler element was glowing bright red. I know I had the dial set to bake when I put the chicken in the oven. The broiler element continued to glow red even though the oven dial was still in the Off position. I twisted the oven dial around both ways and the broiler element did not go off. The oven was extremely hot. Unable to figure out how to turn off the broiler, I ran to turn off the circuit breaker. It appears the controls failed in the On state instead of an Off state, which is very scary and extremely dangerous. It likely would have caused a fire, if it continued for the full time the chicken was to bake. If I had not been close by, the consequences could have been catastrophic. This range has an automatic start feature and we have used it numerous times, not realizing a failure like this could happen while we are not home. I can’t imagine that we are the first this has happened to in all these years. Has there been a recall on this range that we missed? If not, there should be before this happens to another person.

    Model
    JBP30WA2WW
    UPC
    ??
    Serial number
    FT208584G
    Bought from
    Sears, Oregon
    Bought
    Jul 23, 1998
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made May 20, 2020, sent to the company Jun 2, 2020, published by CPSC Jun 23, 2020

    The product, in the report: White GE Electric Range (4 burners)

    I noticed my GE Electric Range front right burner would get extremely hot and glow red even when on a low setting. I researched this and found numerous other reports of this dangerous issue. This presents a serious fire hazard as a consumer may think the stove is on low and step away for a few seconds only to return and have the heat be on its highest setting.

    Where
    Belmont, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 24, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Mar 27, 2020, sent to the company May 7, 2020, published by CPSC May 21, 2020

    The product, in the report: electric range

    (03/25/2020) The consumer has a safety concern about the burners on his electric range. The heat indicator for the burners range between 1 and 10. The consumer stated that that the burners glow burning red when the indicator is set on 5.

    The consumer was frying bacon and had the burner on 5. He went to the bathroom. When he came back to the kitchen, the burner was glowing red. The consumer stated that this happens on all of the burners. The consumer is afraid that this will cause a fire in his home.

    The consumer also stated that this is the third time that this happened. The first time, the range was repaired under warranty. The second the consumer had to pay out of pocket.

    (03/27/2020) The consumer contacted GE and was advised that the product was out of warranty.

    Model
    JBP23DN1BB
    Serial number
    VS203340Q
    Bought from
    Home Depot, Michigan
    Bought
    Apr 7, 2010
    Where
    Mikoda, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 83, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Dec 22, 2019, sent to the company Jan 24, 2020, published by CPSC Feb 7, 2020

    The product, in the report: GE Stove/Oven JGB645EEK1ES Serial #DG223230P slate gray

    I was baking my 2nd batch of cookies at 350 degrees . The first batch came out perfect. the batter melted and dripped down into oven causing small flames at first. We waited a couple of minutes to see if it would burn out but the flames got bigger and spread throughout the oven. We called 911 - fire dept extinguished the fire with fire extinguisher. Glass shattered from heat/extinguisher. Oven less than 4 years old - total loss. house has smoke damage/smell. kitchen has minor damage. we were lucky.

    Model #GE JGB645EEK1ES serial # DG223230P

    do not buy!

    Model
    JGB645EEK1ES
    Serial number
    DG223230P
    Bought from
    Sears
    Bought
    Jan 7, 2017
    Where
    East Brunswick, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand ge, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Dec 10, 2019, sent to the company Jan 23, 2020, published by CPSC Feb 6, 2020

    The product, in the report: range/oven self standing

    Stove/Range began not holding temperature about 13 months ago. Sears Service representative came out and replaced mother board twice over 2 months, About 10-1-19 error code F20 appeared on range- temperature exceeds set temperature. Occurred even when range not being used. Sears came out ordered temperature sensor. Due to being about 1.5 months before service technician could return I said I would put part in. Removed one screw holding sensor in and starting removing, insulated wire was burn, and Teflon or plastic connector was burned. Open back of stove- insulation burned, connector on harness to sensor burned.

    Model
    JB705ED1ES
    Serial number
    DA250575Q
    Bought from
    Menards
    Bought
    Feb 13, 2013
    Where
    Merrifield, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Dec 8, 2019, sent to the company Jan 3, 2020, published by CPSC Jan 17, 2020

    The product, in the report: GE slide in electric induction stove with convection oven

    We own a GE induction range that we bought new about a year and a half ago. Since then, we’ve had relatively minor issues with water boiling over and getting into the electrical components of the stove through a gap in the back of the range top. The stove will go haywire and shut off. Once it dries out, the stove will usually turn back on at unplugging and replugging it back in. The last straw was when we were making dinner using the convection bake feature while using the range top at the same time. A little water boiled over and got into the gap before I could clean it up. Suddenly, the stove started making electrical shock noises, all the lights began flashing and then the rear of the unit actually started on fire and it’s electrical components were destroyed. My home could’ve burned down. Luckily it did not injure us, but it absolutely could have. I can’t believe there’s a product that just allows moisture to seep into it’s electrical components like that. This product is clearly unsafe. We were not using it for unintended purposes. I can’t understand how an electrical fire could happen so easily like this. This is a pretty expensive product, too. Absolutely appalling.

    Model
    PHS930SL1SS
    Serial number
    TH2474108Q
    Bought from
    Appliance Smart, Minnesota
    Bought
    Jul 1, 2018, about then
    Where
    South Saint Paul, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 34, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  31. Hurt, care not known

    Made Nov 14, 2019, sent to the company Nov 25, 2019, published by CPSC Dec 10, 2019

    The product, in the report: GE Electric range top stove. Black. Model and serial number provided below.

    We had a GE electric stove. It was being used to cook food when the oven imploded. Glass went everywhere, it was shot outwards from the appliance. Luckily no one was seriously hurt, although there were a few small cuts. GE is refusing to take any responsibility and is basically telling us in order for them to come and look at it and make sure the warranty does not become invalid due to weather; We need to keep the appliance, with broken glass, in our home; which needless to say is obviously a safety concern as we have 3 small animals and a pregnant woman, which besides that, it is a safety concern anyways! We are receiving no help from where we bought it, GE, or the company GE hired to pick up the inoperable, defective product.

    Model
    JBS360DM1BB
    Serial number
    FM264349P
    Bought from
    Best Buy
    Bought
    Jun 6, 2019, about then
    Where
    Silver Bay, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  32. Hurt, no treatment

    Made Oct 13, 2019, sent to the company Nov 5, 2019, published by CPSC Nov 20, 2019

    The product, in the report: GE Profile glass top stove. Model # PS968S P2SS Serial number: AV2 76510Q

    Product: GE Profile Stove. Model Number, PS968S P2SS, Serial Number: AV2 76510Q.

    Starting with a cold stove, my wife turned on the front, left electric heating element and the lamp that shows the stovetop is active/warming blew with a loud explosion. Sparks emanated from the lamp fixture/socket about 12” from the stove nearly burning my wife. The fire/sparks were so bright she lost her sight for about 9 minutes. The stove circuit breaker also tripped. The stove top was cold and dry when turning on the stove. I kept pieces of the bulb that blew out of the socket (see attached pictures).

    We are concerned for others using this model stove (someone could get seriously burned) and we are concerned about using the other side of the stove and the oven.

    Model
    PS968SP2SS
    Serial number
    AV2 76510Q
    Bought from
    Bet Buy, Maryland
    Bought
    Mar 12, 2011
    Where
    Tracys Landing, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  33. No one hurt

    Made Oct 4, 2019, sent to the company Oct 24, 2019, published by CPSC Nov 7, 2019

    The product, in the report: GE Ceramic cooktop slide in stove. Slate Gray Model JS750EF2ES. Serial # RFF227320Q. I do not know the manufactured date as it is not on the label but i bought it new early 2016

    We have a slide in GE stove/oven. It’s in our island. The knobs are on the front of the unit since there is no back splash area due to it being in an island. The knobs turn on without any effort. There is a ‘control lock’ button on the control panel, however that only controls a child from changing the temperature of the oven. It does not “lock” the burners. We have no children in the house, thank goodness. On multiple occasions, ourselves, or our guests, have brushed past the stove, or leaned over it to reach something on the counter and turned the burners on without knowing it. We are not careless or reckless people but this has happened multiple times. It has reached the point that we have to leave the knobs off completely. I have been cutting vegetables on a cutting board on the flat top surface and my body has turned on the burner. Completely melted the cutting board to the surface before i realized it was on. I have burned hot pads, cooking utensils, scorched pans, etc on many occasions. The final straw was that some papers that were on the counter, were overhanging the burner (this is a completely flat unit that blends right in with the countertop) and the burner somehow got turned on. I only had one knob on the stove at the time and it got turned on. We came home an hour later to a fire in our house. This is absolutely ridiculous. The knobs should never be able to be turned on that easily. More than a dozen people in our family, or friends have accidentally done it. I know nothing should be on a stove, but a cooktop should not turn on by rubbing against it.

    Model
    JS750EF2ES
    UPC
    unknown
    Serial number
    RF227320Q
    Bought from
    Warner Stellian
    Bought
    Mar 1, 2016, about then
    Where
    Chetek, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 52, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Aug 30, 2019, sent to the company Sep 10, 2019, published by CPSC Sep 24, 2019

    The product, in the report: Free standing electric range and oven

    Kitchen Glass top GE Range. Range top is not shutting off. When all controls are off there is a red glow under the cook top. Cook top is warm to the touch No warning lights on.

    Model
    JB645EK1ES
    Bought from
    Home Depot, Massachusetts
    Bought
    Aug 16, 2017
    Where
    Westhampton , MA, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 76, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jul 26, 2019, sent to the company Aug 2, 2019, published by CPSC Aug 16, 2019

    The product, in the report: GE OvenJT3000SF5SS

    Purchased a GE Oven, model JT3000SF5SS and a GE Oven, model JS760SL2SS in July last year. The problem is that if I turn them on, the temperature fluctuates wildly and may be anywhere from 250 degrees up to 500 degrees they have replaced parts several times but nothing has helped. I am elderly and I’m afraid to use them because I’m afraid they will catch my house on fire. I truly believe these should be recalled due to their defects and the fact the manufacturer can not repair them.

    This is not a new problem. It has been recurring for at least the last 3 months.

    Model
    JT3000SF5SS
    Serial number
    RL023419Q
    Bought from
    JC Penney
    Bought
    Jul 4, 2018, about then
    Where
    Beaumont, Texas: Home/Apartment/Condominium
    Who was involved
    Age 77, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jul 26, 2019, sent to the company Sep 9, 2019, published by CPSC Sep 23, 2019

    The product, in the report: GE Oven JS7600SL2SS

    Caller stated that she is experiencing problems with the range , the oven when set at low temperature gradually increases to high temperatures. The manufacturer was contacted and someone was sent out about 2 weeks later. The technicians that came out gave her different diagnostics of the problem and tried to repair it but it did not resolve the issue.. Caller stated that they have been different technicians being sent out to repair the ovens but to no avail.

    Caller stated that she has not been able to use the oven because of the safety hazard it poses.

    Caller would like the oven to be replaced by the company.

    Model
    JS7600SL2SS
    Serial number
    RL0175852
    Bought from
    JCPenney, Texas
    Bought
    May 5, 2018, about then
    Where
    Beaumont, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Jul 24, 2019, sent to the company Aug 16, 2019, published by CPSC Aug 30, 2019

    The product, in the report: Electric Range

    Caller is reporting that the burners on the range increased to high temperature that she had set on low while cooking. She stated that in another incident she noticed the same problem but this time she could not turn it down she had to power the range off to prevent a fire.

    Caller stated that she contacted the company and they advised her that her unit was no longer under warranty. Caller is concerned that this range could have caused a house fire and that the matter should be investigated for a recall.

    July 31,2019

    CONSUMER PRODUCT SAFETY COMMISSION To whom It May Concern:

    The defective stove burner was out of manufacturer warranty but still under MasterCard’s Extended Warranty. The defective part is called a Switch lnfin. I have conducted a further inquiry as to this burners problem. Much to my dismay, I found some troubling results.

    Its seem the burner overheating problem is not all that uncommon! This particular part is used in a number of electric stove models including smooth tops and by several brand manufacturers including the maker of my stove, General Electric! This part has been used for a number of years as well.

    This is a serious defect! When the defective burner unexpectedly switches itself to high heat, if not noticed immediately, can and will cause a fire! In my case, had I not been close by, a shallow grease pan would have ignited very quickly!

    Kitchen fires are horrible and very dangerous not only to residents but property as well. I find it difficult to believe in this age of rapid technical invention a better design of this part is not possible. I really do not care how it affects these manufacturers bottom line. Customer safety should come FIRST! It is your responsibility to make sure this happens.

    [REDACTED]

    Cc: General Electric

    Model
    JB250DFWW
    Serial number
    GL06981072Q
    Bought from
    Lowes, Florida
    Bought
    Apr 16, 2018
    Where
    Auburndale, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Jul 15, 2019, sent to the company Aug 29, 2019, published by CPSC Sep 13, 2019

    The product, in the report: GE electric stove “spectra”

    Submitter says that a few moments after using the product, flames started to spew from the oven broiler. The broiler burner caught fire. Sparks flew out of the oven and onto the kitchen floor. The product was turned off when this incident occurred.

    Caller was able to put the flames out before any significant damage was done to the kitchen. The broiler element burned up and flames went out on there own

    Submitter says that if they were not home they believe the whole house would have been burned down. Flames would have stayed in oven had door remained close. GE says this is not unusual when elements burn out and it was not dangerous except that we opened oven door. We were able to have both broiler elements and oven element replaced and oven is now usable.

    Model
    JBP82C0F1CC
    Serial number
    HD207974Q
    Bought from
    Appliance store (Out of business, Pennsylvania
    Bought
    Mar 1, 2004, about then
    Where
    Buffalo Mills, Pennsylvania: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jun 30, 2019, sent to the company Jul 18, 2019, published by CPSC Aug 1, 2019

    The product, in the report: GE Oven Model JSP39DN4BB SERIAL. FA 228428Q

    GE oven glass shattered all over kitchen while two people in the kitchen. The stove wasn’t used at all that day. This occurred independent of any use. Huge safety hazard. Took hours to clean up, as spread in areas of kitchen not even viewable by naked eye. It an explosion not only scaring an 83 year old, but raised they blood pressure substantially due to this incident. This stove is only 4 years old and used rarely, as only a household of two adults, as defective item and unsafe item!

    Model
    GE JSP39DN4BB
    Serial number
    FA 228428Q
    Bought from
    P.C. RICHARDS
    Bought
    Aug 1, 2014, about then
    Where
    Glastonbury, United States: Home/Apartment/Condominium
    Who was involved
    Age 83, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made May 14, 2019, sent to the company Jun 6, 2019, published by CPSC Jun 20, 2019

    The product, in the report: GE Electric cooktop, Model JP5030SJ1SS / Serial VF712285Q.

    We moved into this home in August 2018. From the first time we used the cooktop, we noticed dangerous issues. Unless cooktop is locked, simply setting an item on the cooktop can cause it to turn on/off or adjust the temperature setting of any of the burners. This has proved to be dangerous on several occasions. I had a dish sitting on the cool cooktop, I set a pot onto the stove to prepare for cooking something at a later time. I went about my business, only to smell something burning. The pot had turned on one of the burners and heated up my dish to the point of making a “crackling” sound, The was extremely hot and now has permanent burn marks on the bottom. I worry this will happen when I am leaving the house and I will not catch it! The controls on this cooktop are easily set off and dangerous. There are similar reviews of this issue on the GE Appliances web page for this item if you were to buy it new. Others have found the same dangerous issue. Model JP5030SJ1SS / Serial VF712285Q.

    Model
    Model JP5030SJ1SS
    Serial number
    Serial VF712285Q.
    Where
    Williamsburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  41. Hurt, care not known

    Made Apr 23, 2019, sent to the company Jun 24, 2019, published by CPSC Jul 9, 2019

    The product, in the report: Electric Range

    Caller stated the range overheats to a point it can burn the user. After installation of the unit she noticed the problem and contacted the retailer, she returned the range for a replacement. Caller stated that she was informed by a sales rep that because the range did not have a self-clean feature, the oven was not insulated properly.

    The manufacturer was not contacted as yet. Caller feels that this range would be unsafe to have around children due to burn hazard.

    Report Updated - 6/21/2019

    I WAS BURNE ON STOVE [RT HAND, CENTER OUTSIDE, MID SCTION, HIT COIL OR SILVER RIM ENTIRE STOVE-TOP, SIDES + OVEN RADIATES SUCH HEAT - NEITHER MY HUSBAND NOR I COULD TOUCH IT MORE THAN A BRIEF SECOND,

    I SPOKE WITH [REDACTED] RE:ISSUE ([REDACTED]). SAID IS REFERRING TO “SAFETY TEAM FOR REVIEW. ALSO NOTIFIED LOWE’S OF ISSUE AND SHOWED THEM BURN.

    Model
    jdf360dm1ww
    Serial number
    dm247708p
    Bought from
    Lowes, New York
    Bought
    Mar 10, 2019
    Where
    Union Springs, New York: Home/Apartment/Condominium
    Who was involved
    Age 73, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  42. No one hurt

    Made Feb 23, 2019, sent to the company Mar 5, 2019, published by CPSC Mar 20, 2019

    The product, in the report: GE electric Black and stainless glass top range. Approximately 2 1/2 years old.

    I was using my 2 1/2 year old GE range cooking a frozen pizza and we started to smell something like melted plastic. I checked and had no plastic near the stove. I opened the oven door and saw a quick flame in back of stove. We turned it off immediately. After range had cooled my husband pulled range from the wall and found wiring and insulation that was burnt. We currently have the range unplugged and will no longer use it. I will also be contacting GE. Model #JB630RF4SS. Range was purchased by contractor that built our house in 2016.

    Model
    JB630RF4SS
    Serial number
    AG244555Q
    Where
    Sulphur, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Jan 8, 2019, sent to the company Feb 19, 2019, published by CPSC Mar 6, 2019

    The product, in the report: GE Self-Cleaning Radiant Range: Model Number GE JBP67 BOK4WH; Serial Number LM20781Q This was purchased new on 6/19/07. It has a glass cooktop. It has always worked correctly until the end of 2018.

    This report is about a GE JBP67 Radiant Range that I purchased in June 2007. Here is what happened with it at the end of 2018/beginning of 2019: When I turned the rear burners on the stovetop to a low setting, they automatically increased the heat to a high setting (even when the knob was set at “1”). This happened 3 times in the last couple months. It has burned items in pots and pans. Luckily, none of the fires have spread into my house.

    Model
    JBP67BOK4WH
    Serial number
    LM20781Q
    Bought
    Jun 19, 2007
    Where
    Gaithersburg, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Dec 26, 2018, sent to the company Feb 7, 2019, published by CPSC Feb 25, 2019

    The product, in the report: Free standing electric range.

    I had cooked chicken at 325 degrees for 30 min. I took the chicken out and then raised the oven temp to 425 degrees to cook my next dish. After the buzzer went off indicated it had reached the proper temperature, I opened the oven to put in the dish and the glass on the oven door shattered. I had glasses on, heavy oven mitts and a heavy canvas apron on. If I had not had these things on I would have been injured.

    Model
    JBP80KWW
    Bought from
    Major Brands
    Bought
    May 1, 2006, about then
    Where
    Laconia, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Nov 20, 2018, sent to the company Feb 8, 2019, published by CPSC Feb 26, 2019

    The product, in the report: Gas/ electric Range

    Caller is reporting that the heating element in the oven erupted in flames while it was in use. He stated that it was approximately 30 mins after the contents was placed in the oven that the incident occurred. They tried to contain the flames by using a fire extinguisher but that didn’t work. His son quickly used the circuit breaker to switch the power off. The fire destroyed the interior of the unit. The fire department was called and a fire report filed.

    Caller feels that they experienced similar problems of recall #09-189.

    Caller stated that he did not contact the manufacturer as yet.

    Model
    J2B900WEF1WW
    Serial number
    TD26978GP
    Bought from
    Lowes, Ohio
    Where
    Newark, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Oct 21, 2018, sent to the company Oct 31, 2018, published by CPSC Nov 15, 2018

    The product, in the report: wall oven, double ovens electric.

    I was cooking squash in the oven, and I opened the door to pour more water into the pan. I didn’t realize the pan was empty, so the water started sputtering all over. A few droplets hit the inside glass of the door, and the glass cracked in 2-3 spots. Just a simple line. I walked away to get more oven mitts, and as I did, the inner glass started popping and cracking all over, in to the food and on to the floor. It essentially all cracked into tiny pieces as tempered glass is supposed to, but it did not stay intact, ended up everywhere.

    Model
    JTP45B0D1BB
    Serial number
    DD692636Q
    Bought from
    came with the house
    Where
    Elmhurst, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Oct 5, 2018, sent to the company Oct 25, 2018, published by CPSC Nov 8, 2018

    The product, in the report: Electric Wall Oven

    Caller stated that the wall oven was installed when the home was purchased in 1985. Caller stated that while the was on for approximately 35 mins at 350 degree temperature, she heard a loud noise and discovered that the outer oven glass door had exploded shattering glass pieces all over the kitchen floor, the inner glass stayed intact. She stated that she had no prior problems with the unit.

    Caller stated that she contacted the company and after listening to the voice prompts, she decided to call the agency.

    Caller feels that the wall oven is a safety hazard and should be reported.

    Model
    JKS06G003BG
    Serial number
    DS502800G
    Bought from
    installed in home, Pennsylvania
    Where
    Bellefonte, Pennsylvania: Mobile/Manufactured Home
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Sep 4, 2018, sent to the company Sep 11, 2018, published by CPSC Sep 25, 2018

    The product, in the report: Double Wall oven electric

    I have a double electric wall oven that is less than 1 year old. the top oven was on warm and I had the lower oven on broil high. I placed a cookie sheet lined with aluminum foil on the lower rack and shut the door. a few moments later I heard popping. I opened the door and noticed that the inner glass had begun to shatter. I closed the door and the glass continued to shatter.

    Model
    PT9550SF9SS
    Serial number
    TH618079Q
    Bought from
    BUILDER
    Bought
    Dec 28, 2017
    Where
    Millsboro, Delaware: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Aug 23, 2018, sent to the company Oct 15, 2018, published by CPSC Oct 29, 2018

    The product, in the report: GE Electric range

    Outside glass exploded. Caller says that the oven had not been used for over 6 months and the glass randomly shattered. The oven and range were not in use and it happened out of nowhere. Caller says that the glass is supposed to be tempered to prevent any kind of injury incase this happens but there were big shards of broken glass all over the kitchen floor. Caller believes this product is a laceration hazard.

    Model
    GES905T-P3WW
    Serial number
    A2237966Q
    Bought from
    Contractor, New Jersey
    Bought
    Aug 1, 2012, about then
    Where
    Ventnor, New Jersey: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Aug 22, 2018, sent to the company Mar 7, 2019, published by CPSC Mar 22, 2019

    The product, in the report: GE Slate Electric Range The model # is GEBAJB650EFES, serial #HF208883Q

    This was the issue sent to GE presidential:

    Last night, August 20, 2018 I had boiled some water for noodles turned the burner off and had something cooking in the oven on 350 for approx. 15 min. I had sat down to watch TV while my dinner finished and my husband and I heard a huge pop. I first thought it was what I was cooking in the oven but NO it was the glasstop on my range. The fast burner had popped and there is a small chunk of glass that came out as well as it cracked the entire top.

    This range was installed in April 2016 into my new home. I purchased it for $719 along with all the other GE slate appliances, which by the way I have already had to replace the microwave earlier this year.

    This absolutely should not have happened. This is a safety issue and makes me think there was something defective in the burner.

    The model # is GEBAJB650EFES, serial #HF208883Q

    I am not able to go without a range so I had to purchase a new one last night, which I am now held hostage to the GE slate to match all my other appliances so I once again purchased another GE range.

    I am asking for some compensation and someone to contact me regarding this issue.

    Model
    GEBAJB650EFES
    Serial number
    HF208883Q
    Bought from
    Appliance Discount Center, Utah
    Bought
    Apr 15, 2016
    Where
    Layton, Utah: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  51. First aid

    Made Jun 18, 2018, sent to the company Jun 26, 2018, published by CPSC Jul 11, 2018

    The product, in the report: GE 30” Free-Standing Range

    When I was removing a pie from my GE electric oven, I accidentally bumped the top of the oven door with my leg. This resulted in a second-degree burn which I treated myself. Two days later the service technician determined the temperature of the top edge of the oven door to be 165 degrees. He also stated that the upper part of the front of the door was hot enough to burn a child. Upon contacting GE I was told that they met UL standards and “the front and sides of a range can vary from 152 to 212 degrees F., depending on the materials.”

    Model
    JB700SJSS
    Serial number
    DL226170Q
    Bought from
    Ace Washer Supplies Inc.
    Bought
    Mar 3, 2018
    Where
    Terre Haute, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  52. No one hurt

    Made May 13, 2018, sent to the company May 18, 2018, published by CPSC Jun 4, 2018

    The product, in the report: GE free-standing oven ranges

    I own a GE electric free-standing oven range. Today, the glass on the inner oven window exploded. The oven was being used normally. There was no previous obvious damage to the glass, and it had not been hit or the door slammed.

    Model
    JBS60RK3SS
    Serial number
    TH227591Q
    Where
    Baton Rouge, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made May 12, 2018, sent to the company Aug 14, 2018, published by CPSC Aug 28, 2018

    The product, in the report: GE Drop in Electric Range with smooth top.

    Being used for normal household cooking. The cook top burners will sometimes not shut off when the knob is in the off position. The cook top burners will change the temperature to max when a lower - normal cooking setting is set, i.e. 4/5. This has been happening for at least a year now.

    Model
    JSP47B0F4BB
    Serial number
    TG290627Q
    Bought from
    LOWE’S, North Carolina
    Where
    Jacksonville, United States: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made May 7, 2018, sent to the company Jun 1, 2018, published by CPSC Jun 15, 2018

    The product, in the report: Kitchen electric element range/oven

    I was baking bread on a bread stone in my oven. I preheated oven to 500° and dropped temperature to 400° and put bread on the baking stone closed oven door. I heard a cracking noise opened the oven door and discovered the the inner glass on over door was fractured all over. With loose shards of glass. Potential to be very hazardous as the tiny pieces can easily fall on floor and cause injury to feet/hands.

    Model
    JB350RF1SS
    Serial number
    RA233733Q
    Bought from
    Home Depot, Oregon
    Bought
    Feb 6, 2014
    Where
    Vancouver, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Mar 10, 2018, sent to the company Jun 1, 2018, published by CPSC Jun 22, 2018

    The product, in the report: GE electric oven

    Our GE electric oven’s glass door exploded this evening about an hour after we had used it. We were in another room when we heard the explosion. The door shattered into thousands of shards of glass.

    Where
    Menlo Park, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  56. First aid

    Made Jan 24, 2018, sent to the company Feb 2, 2018, published by CPSC Feb 16, 2018

    The product, in the report: GE SMOOTH TOP COOK STOVE SILVER AND BLACK

    We purchased a GE Smooth Top Electric Cook Stove from Conn’s Plus. Ever since it has been delivered the left front burner light doesn’t come on. and the Hot Surface light goes off before the Stove Top cools down.

    I got burned from this. Plus the left from burner can be on without knowing it, since the light don’t work.

    Model
    JB655SKSS
    Serial number
    TH21356Q
    Bought from
    Conn’s Plus
    Bought
    Nov 13, 2017
    Where
    CHERRYVILLE, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 49, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  57. No one hurt

    Made Dec 26, 2017, sent to the company Mar 21, 2018, published by CPSC Apr 5, 2018

    The product, in the report: GE free standing glass top range. Black in color.

    GE Electric Range Model# J BP66E0H2BB Serial# FH2 216860.

    The oven was at 500 degrees cooking a roast. After 10 minuets, I was in the next room when we heard a loud gasping sound. We went into the kitchen looking for source and everything seem normal. About 5 minuets later the oven door blew open and a fire ball erupted from the oven. I could see a fire underneath the glass top in the middle between the burners. I went down stairs and pulled the circuit breaker and the fire went out.

    Model
    J BP66E0H2BB
    Serial number
    FH2 216860
    Where
    Harpswell, Maine: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Dec 20, 2017, sent to the company Dec 29, 2017, published by CPSC Jan 16, 2018

    The product, in the report: GE oven black electric oven

    The inside glass inside of my oven broke during cooking a meal.

    Model
    JBP80B0K1BB
    Serial number
    VH254507C
    Where
    Laveen, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Nov 30, 2017, sent to the company Dec 12, 2017, published by CPSC Dec 27, 2017

    The product, in the report: Ge stove all black flat burners

    Power cord/ electrical cords in back panel caught fire and melted wires and terminal

    Model
    JB63010F4BB
    Serial number
    HF231509Q
    Bought from
    LOWES
    Bought
    Jun 1, 2015, about then
    Where
    Kettering, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Nov 27, 2017, sent to the company Dec 5, 2017, published by CPSC Dec 19, 2017

    The product, in the report: Adora 5.3 cu. ft. Electric Range with Self-Cleaning Convection Oven in Slate

    After about 6 months of use (purchased new), our GE electric oven (model #JB755EJ3ES) began burning everything in just a few minutes of turning the oven on to 350 degrees. An appliance repairman came to look at it under GE’s direction and tested it. He set it to 350 degrees and when he opened the oven to check it with a thermometer, it was already up to 750 degrees and the stove was not showing any error codes. This could have resulted in a fire or at least smoke damage had something been in for a normal baking time. The repairman ordered a new thermostat (I believe) and a new oven control panel, but the control panel was back-ordered for a month. GE customer service [Incident: [REDACTED]] was able to expedite the order (after we had been a month without our oven) and the part was finally installed on 11/27/17.

    Model
    JB755EJ3ES
    Serial number
    FH201871Q
    Bought from
    Home Depot, Pennsylvania
    Bought
    Feb 28, 2017, about then
    Where
    Snow Shoe, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Nov 13, 2017, sent to the company Mar 19, 2018, published by CPSC Apr 3, 2018

    The product, in the report: electric range

    The submitter states that her burners are not working properly and she believes her range poses a fire hazard. She indicated that the burners do not heat at the temperature it is set too and often times the burners remain on a high heat level. The submitter said that all of the burners are having this issue but especially the two larger burners which are the front right burner and the rear left burner. The submitter said the burners shut off but take a while to cool down. The submitter first noticed the issue a few weeks ago.

    The submitter is concerned that the burners may turn on by themselves and she plans to contact the firm to inform them about her concerns.

    The submitter indicated that her right front burner was repaired approximately 2 years ago because it was having the same issue of heating to different temperatures. The submitter contacted the firm to request the repair.

    Model
    JBP22BK1WH
    UPC
    Unknown
    Serial number
    ZH270329P
    Bought from
    Home Depot, Alabama
    Where
    Dothan, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Nov 1, 2017, sent to the company Mar 5, 2018, published by CPSC Mar 19, 2018

    The product, in the report: ge range JB960ABAA

    Front burners go straight to high heat even when set to low. Burn danger for house fires and kids hands.

    Model
    JB960ABAA
    Serial number
    gv199397q
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand ge, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  63. Hurt, care not known

    Made Oct 24, 2017, sent to the company Nov 1, 2017, published by CPSC Nov 16, 2017

    The product, in the report: Glass-top electric range

    I got an electric shock when I touched the front edge of the range. I found that an electrical connector (1/4” pushon spade connector) to one of the heating elements had deteriorated after a long time of overheating and the connector disintegrated. A small pile of ash had accumulated in the stove under the connection from the burned away wire insulation. Then the wire came loose from the element and fell against the metal body of the range ... thereby electifying the entire range. Further inspection found another heating element’s wire creatign anothe rash pile and ready to fail the same way. Then I found out that GE had already recalled a number of their ranges for this same problem ... but not this model. GE says this 2010 range (model JB640D) is out of warranty and not repairable and is only offering to give me a discount if I buy a new range from them. Since this problem is happening two times in this one range and they have a history of similar failures with other models that are constructed the same way, I suspect this will be a big safety concern as this model ages.

    Model
    JB640DR1CC
    Serial number
    MT266998Q
    Bought from
    Home Depot, New Hampshire
    Bought
    Jan 1, 2010, about then
    Where
    Meredith, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  64. No one hurt

    Made Oct 24, 2017, sent to the company Feb 28, 2018, published by CPSC Mar 14, 2018

    The product, in the report: GE Eletric FS Range

    Front right burner is getting over heated and really hot. Also has a burning smell. While in use cooking.

    Model
    JB250DFWW
    Bought from
    Lowes, Florida
    Bought
    May 19, 2016
    Where
    Altha, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  65. Hurt, no treatment

    Made Sep 17, 2017, sent to the company Sep 25, 2017, published by CPSC Oct 10, 2017

    The product, in the report: GE electric coil top range, model number jb250DFWW

    Turned on new GE oven (JB250DFWW) to self-cleaning function try to burn off the coatings and “cure” the insulation, etc., as directed. Instructions were to let it self-clean 3-5 hours, but turned it off after approx. 30 minutes because the fumes were unbearable. Now, hours later, it’s still bad, with all windows open and fans running. I have a sore throat from being in the kitchen for half an hour. We called the store and asked them to come pick it up because based on this experience, I have no confidence that the fumes will dissipate easily or quickly. If this kind of out-gassing of the insulation material needs to happen, it should happen at the factory, not in people’s homes.

    Model
    JB250DFWW
    Bought from
    Lowe’s
    Bought
    Sep 10, 2017
    Where
    Waldoboro, Maine: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  66. No one hurt

    Made Sep 13, 2017, sent to the company Sep 21, 2017, published by CPSC Oct 5, 2017

    The product, in the report: 30 inch slide-in range with self-cleaning oven

    I purchased a GE slide-in range on 8-22-17 and it was installed on 8-27-17. I used the oven only twice, and on 9-12-17, while I was out shopping, the front door shattered (outside glass panel only; inner panel appears intact), spreading glass over the entire kitchen floor, and area 15 ft by 8 ft. The clear glass broke into small pebbles, but the black glass with the see-through perforations broke into random sized, jagged pieces. It is fortunate that I was not in the kitchen at the time this hapened because I take prescription blood thinner, and in spite of wearing a med-alert alarm, if I suffered a number of cuts, would probably have bled to death before emergency personnel could arrive. I am also grateful that no friends and children were in my home at the time, or they could have suffered serious injuries if they were in the kitchen when the door shattered. I have tried to add the photos I took, but this part of your form does not seem to be working.

    Model
    JS250DF2BB
    Serial number
    ZG266138Q
    Bought from
    Best Buy, Texas
    Bought
    Aug 22, 2017
    Where
    Lubbock, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  67. Hurt, no treatment

    Made Sep 10, 2017, sent to the company Sep 18, 2017, published by CPSC Oct 9, 2017

    The product, in the report: GE Spectra electric oven range

    The GE Spectra heating element in the oven caught on fire whil baking bread today. From what I have read online this is a common problem.

    Bought from
    Lowes, Tennessee
    Bought
    Sep 1, 2007, about then
    Where
    Powell, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 15, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  68. No one hurt

    Made Aug 11, 2017, sent to the company Sep 6, 2017, published by CPSC Sep 21, 2017

    The product, in the report: electric range

    The submitter’s wife began preheating the oven and after a few minutes she heard a loud noise. The submitter opened the oven and noticed flames about 3 inches high. The submitter immediately shut off the circuit breaker and used a fire extinguisher to put out the fire.

    The submitter contacted the firm and informed them of the incident. The firm sent a technician to examine the range on August 6. The technician advised the submitter that the oven and clock control failed and needed to be replaced. The firm sent the submitter two heating elements, at the submitter’s expense, and both parts did not work.

    The submitter indicated that he is an electrician and searched online how to troubleshoot the range. The submitter said he soldered the oven and clock control. The submitter then turned on the oven and said the oven turned on without a fire.

    The submitter believes the firm is falsely leading consumers about the issues with their products so that consumers are forced to purchase another range.

    Model
    JSP28GDP4BG
    UPC
    Unknown
    Serial number
    TH209703R
    Bought from
    Sears, Michigan
    Bought
    Jun 1, 1993, about then
    Where
    Flushing, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 77, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Feb 15, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

    The product, in the report: GE flattop stove/oven. Model Number: JB640DP1WW

    My CE electric stove/oven exploded and there was glass everywhere. It was not In use. The glass panel covering the entire oven door exploded.

    There are a lot of complaints on the internet and GE says that a hair line crack in the glass can rupture and explode anytime In the future. Perhaps this Is NOT a good design. The moment these products leave the manufacturing process they are moved, pushed. bumped on their way to the distributors etc. There is a great potential to explode. Now what. I was told by GE that I cannot use the oven without replacing the entire oven door. That means paying for a new door shipping & handling and hiring an appliance technician to install. OR, I can purchase a new stove. All of these options come close to the cost of a new stove. This appliance should have something else breakdown before the glass starts exploding. GE should make It CLEAR to consumers that the design of this glass oven door panel is unsafe and will probably explode and should no longer make this design.

    Model
    # JB640DP1WW/ GE flattop stove/oven.
    Serial number
    VS234644Q
    Where
    West Hartford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Feb 15, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

    The product, in the report: GE Combination glass top stove/ oven unit.

    I came home on Feb 14, 2017 to find that the glass on my oven door had shatteted and landed all over the kitchen floor as well as in the dining room. The oven was not in use and had not been used in a while as I don’t have a lot of people to cook for. This could have been catastrophic jad anyone been in the kitchen at the time and especially if it was a child or pet! Afterwards, I read online that the company GE has been aware of this problem with the glass for several years yet they’re stoll selling them. This is of major concern to me so I wish to report it.

    Model
    JSP420 N4 WW
    Serial number
    VV2 2638Q
    Where
    Tallahassee, Florida: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Feb 2, 2017, sent to the company Mar 1, 2017, published by CPSC Mar 15, 2017

    The product, in the report: Glass top stove

    I have a GE electric glass top oven that when I turned it on to warm up the whole front glass door exploded and blasted glass everywhere. I was at sink and my pets were standing in front of oven when it exploded they appear to be OK I screamed it was really scary! I contacted GE they said they will send someone out to look at it to determine if it is a safety issue or not and it isn’t under warranty.

    Model
    JJB55COX3CC
    Serial number
    SL235014Q
    Bought from
    Lowes
    Where
    POCOMOKE CITY, Maryland: Unspecified
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  72. Hurt, care not known

    Made Jan 30, 2017, sent to the company Apr 19, 2017, published by CPSC May 3, 2017

    The product, in the report: electric range

    The submitter’s daughter was baking cookies and had the oven on a bake setting with the temperature at 350 degrees Fahrenheit. Approximately 30 minutes later, the submitter’s daughter heard a loud explosion and noticed that the oven’s outer glass shattered. The submitter’s daughter was not injured from the initial explosion but she stepped on a piece of glass and sustained a small cut on her right foot. The inner and middle glass is still intact. The submitter indicated that the glass shattered into pieces, with some pieces as large as half an inch and some where smaller shards.

    The submitter contacted the firm the same day and informed them of the incident. They arranged for a technician to examine the range and waived the $100 service charge.

    There are no prior incidents.

    The oven is used five times a week.

    The submitter indicated that the range was already in the home when she moved in sometime in 2005.

    Model
    JB700B0D1BB
    UPC
    Unknown
    Serial number
    GD203749Q
    Where
    Fort Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  73. No one hurt

    Made Jan 21, 2017, sent to the company Feb 23, 2017, published by CPSC Mar 9, 2017

    The product, in the report: GE Range/oven black model #jb250df1bb

    When I pulled out the oven to clean it, I noticed that the insulation and wires on the back of the oven are burnt. I contacted the manufacturer and they didn’t seem to care or think it was a problem. Since then I’ve tried to use the self clean feature and the oven becomes smokey and sets off the smoke alarms in my home, leading me to stop the self cleaning process.

    Model
    JB250DF1BB
    Serial number
    ZA211690Q
    Bought from
    Best Buy
    Bought
    Dec 31, 2014, about then
    Where
    Greenfield, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Jan 11, 2017, sent to the company Apr 24, 2017, published by CPSC May 8, 2017

    The product, in the report: electric range

    (01/08/2017) The consumer stated that she had cooked bacon in the oven at 400 degrees. A half hour later, she heard a crash and a tinkling sound. She look at the oven door and saw that the glass in the outer door of the oven had shattered. The oven door is buckled outward.

    (01/09/2017) The consumer contacted the firm. The consumer gave them the information about the incident. She was advised to contact Home Depot for repair service because she had an extended warranty.

    Model
    JB650SF1SS
    Serial number
    TD293331Q
    Bought from
    Home Depot, New York
    Bought
    Nov 23, 2014
    Where
    Sanborn, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Jan 2, 2017, sent to the company Jan 10, 2017, published by CPSC Feb 2, 2017

    The product, in the report: Standard GE free standing electric oven/range in white. 10 years old. 4 burner top. Model# JBP66WOK3WW Serial# ML258168Q

    I use my oven often, about every other day. Wanted to make muffins. Preheated the oven to 350, once ready, I opened the door to put in the muffin tin and there was a pop, and the glass between the inner and outer panels of the door had shattered into tiny pieces and was falling out of openings at the bottom...

    Model
    JBP66WOK3WW
    Serial number
    ML258168Q
    Bought from
    Came with the house
    Where
    Upper St Clair, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jan 2, 2017, sent to the company Jan 18, 2017, published by CPSC Feb 9, 2017

    The product, in the report: 30 inch white select model with flat cooktop. Can email pictures with model info. Model # JB700W0D1WW Serial # TA2 178640

    We received a very high power bill on a house we are selling. Upon investigation we discovered that the oven broiler had been running for several weeks and all the controls were set to off. The only way to turn the unit off was at the circuit breaker. GE customer service failed to properly investigate and settle my claim. The oven is a safety hazard and nearly burned the house down. It got so hot the cooking racks rusted and deformed. The interior of the oven blistered.

    Serial number
    TA2 178640
    Bought from
    Lowe’s
    Bought
    Jan 1, 2010, about then
    Where
    Laurinburg, United States: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Nov 17, 2016, sent to the company Dec 22, 2016, published by CPSC Jan 9, 2017

    The product, in the report: GE freestanding 30” glass top electric range 2 ovens

    A pan of scalding/boiling water exploded into the kitchen over a 12 foot area covering the ceiling, walls, floor and light fixture. It seemed to take forever to boil getting to the small bubble stage, but never poiling. I left the area to attend to some laundry on the other side of the room and while there heard a loud bang. Nothing had fallen so I cautiously went back into the kitchen to inspect where I found water everywhere. There was about an inch left in the pan that had contained a little over quart. The pan an [REDACTED] stainless 2qt. saucepan had not moved on the burner, was not stuck, not damaged and not burned on the bottom. The burner was the small burner on the power boil unit. Anyone in the kitchen or standing over the stove most certainly would have been badly burned. The noise sounded like a bomb going off and was traumatic. I believe a sudden intensity of heat from the burner may have been the problem, the burner ordinarily cycles from higher heat to less heat.

    Model
    JB850DFIWW
    Serial number
    MD279340Q
    Bought
    Sep 13, 2014, about then
    Where
    Katonah, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Oct 25, 2016, sent to the company Nov 23, 2016, published by CPSC Dec 8, 2016

    The product, in the report: slide in electric range

    (11/2015) The consumer stated that she had not used the oven for several days. She was standing at the kitchen sink. All of a sudden there was a pop. Glass from the exterior door shattered and flew over the room.

    (11/2015) The consumer contacted GE. She was advised that she would have to get the door replaced or buy a new one because it was out of warranty. The consumer was also advised that they had not heard of the issue before.

    Model
    PS904TPWW
    Serial number
    MZ2417692
    Bought from
    GE
    Bought
    Aug 4, 2012, about then
    Where
    Port Charlotte, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  79. First aid

    Made Oct 8, 2016, sent to the company Oct 18, 2016, published by CPSC Nov 1, 2016

    The product, in the report: GE Double oven

    Oven was in self cleaning process and approximately 2 hours into cycle (5 hr cycle) heard glass shattering while in another room. Entered the kitchen to find glass in oven door had shattered. Shards of glass found on the floor below the oven door, as well as across the kitchen floor.

    Model
    JB850S P4SS
    Serial number
    FV2 53166Q
    Bought from
    American
    Bought
    Apr 15, 2012
    Where
    Sun Prairie, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  80. Hurt, no treatment

    Made Oct 7, 2016, sent to the company Oct 18, 2016, published by CPSC Nov 1, 2016

    The product, in the report: GE Electric drop in stove

    My GE drop in store’s broiler element caught on fire and literally melted half of it melting parts of my stove, and burning my new ceramic tile. Liquid parts of the broiler element dropped to the bottom and burned my tile. I was burned a little while trying to contain the fire. I saves parts of the broiler element melted pieces when the time dried. I’m ok but my stove is melted in several areas and threw tile in from of it is burned, and definitely not usable AT ALL, I’m so stressed I’m afraid to go to sleep in case somehow it starts again. Any consumer that has this stove is in immediate danger!

    Model
    JDP36GOP5WH
    UPC
    ?
    Serial number
    AL406073Q
    Bought from
    Home Depot
    Bought
    Sep 3, 2009
    Where
    Huntsville, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  81. No one hurt

    Made Sep 8, 2016, sent to the company Sep 16, 2016, published by CPSC Sep 30, 2016

    The product, in the report: GE Adora Electric Range Model JB710ST2SS

    Front door glass shattered on electric range GE Adora model number JB710ST2SS approximately 20 minutes after oven was turned off.

    Model
    JB710ST2SS
    Serial number
    TV233976Q
    Bought from
    Home Depot, Pennsylvania
    Bought
    Mar 15, 2012, about then
    Where
    Souderton, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  82. Hurt, no treatment

    Made Aug 25, 2016, sent to the company Sep 2, 2016, published by CPSC Sep 19, 2016

    The product, in the report: GE stove/oven Model: JB645RK1SS, Serial No:GG271435Q

    We purchased a stove through Best Buy. Our contractor installed it. The next day, while the stove was plugged in (but no burners or oven turned on), my husband touched the handle to open the oven and received an electrical shock that went through his whole arm and up through his shoulder and left him tingling for hours. He is 6 ft and 180 lbs so it was obviously a strong current. Our contractor came out and retested the outlet, made sure it was grounded, etc. and determined that it was a problem with the stove (he could actually see a loose wire). We ordered a new stove of a different brand it, installed by the same contractor into the same electrical outlet and have had no issues.

    The model and serial number are as follows: Model: JB645RK1SS, Serial No:GG271435Q

    GE sent out a service man to investigate but he did not share his conclusions with us.

    Model
    Model: JB645RK1SS
    Serial number
    GG271435Q
    Bought from
    Best Buy, Texas
    Bought
    Aug 15, 2016
    Where
    Denton, Texas: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  83. No one hurt

    Made Aug 19, 2016, sent to the company Aug 29, 2016, published by CPSC Sep 13, 2016

    The product, in the report: GE slide in, front control electric range. Ceramic glass cooktop.

    I had been preparing a gift for a friend and set it on my countertop, partially on the range. I had not used my range that day nor had I used it the day before so I am 100% sure non of the burners were hot. I left my apartment and came back to firetrucks outside and was informed there was a fire in my unit and that all my things were destroyed. When maintenance took me up to my apartment he assured me that I shouldn’t feel bad because this has happened before in the building. He said the ranges are just far too easy to turn on and can be turned on easily without noticing. He stated that the leasing office had been touring a vacant unit and in the course of the tour the oven was turned on. They didn’t tour that unit for a week and upon return discovered the oven had been on high for the entire time. All countertops and cabinets needed to be replaced. These ranges are FAR too easy to turn on. You should never be able to turn on your stove without noticing. Imagine if there were kids or animals that are able to climb on countertops?

    Model
    JS630SF2SS
    Serial number
    MF219660Q
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Aug 18, 2016, sent to the company Aug 26, 2016, published by CPSC Sep 12, 2016

    The product, in the report: GE Profile series range model# ps968sp3ss 30” slide in electric range

    I own a GE Profile series electric 30” Slide in Range. On several occasions family members have placed items on the stovetop and very lightly brushed the front control knobs and turning on a burner in the process. I did it for the 3rd time now just yesterday. A light brush across the front facing burner control knobs will activate a burner without your knowledge.

    Model
    ps968sp3ss
    Bought from
    Sears, Virginia
    Bought
    Sep 23, 2013, about then
    Where
    Manassas, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 22, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  85. Not said

    Made Aug 8, 2016, sent to the company Aug 16, 2016, published by CPSC Aug 30, 2016

    The product, in the report: GE electrical Stove, stainless steel. Purchased Dec 2014. Model JCB730SFSS

    I have a GE electrical Stove that i purchased brand new in December 2014. I have not used the stove or the oven in 4 days as I have been using the outside BBQ. I have not used the self cleaning option, or bumped, hit, or even touched the oven in those 4 days. I come home and my front glass is shattered.

    Model
    JCB730SFSS
    Bought from
    Dolce Vita Homes
    Bought
    Dec 1, 2014, about then
    Where
    Leduc, Canada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Unspecified
  86. Not said

    Made Jul 22, 2016, sent to the company Aug 2, 2016, published by CPSC Aug 16, 2016

    The product, in the report: Free standing range

    Was preheating oven when element caught on fire. It did not go out when we turned the oven off. We had to flip out circuit breaker to get it to stop.

    Model
    Spectra JBPS78001WH
    Serial number
    M0286447Q
    Where
    Wilmington, Delaware: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Unspecified
  87. No one hurt

    Made Jun 24, 2016, sent to the company Jul 5, 2016, published by CPSC Jul 19, 2016

    The product, in the report: GE Electric Smooth Top Slide in Range

    The knobs on my GE Electric Range Serial Number JS750DF3WW turn very easily. They are located on the front of the range. They are supposed to unlock by pressing down and turning. They do not “lock” and can easily be turned. There is a very, very slight click to turn. This has happened many times where I just bump them and they are turned on. I have been extremely careful not to place anything on the stove when I am not cooking. Today, I was excited to get a kitchen faucet delivered. It was a large box and I inadvertently placed it on the stove to open it. I took out the faucet and then smelled something burning. The knob had shifted to High and the box was on fire. I was very fortunate to grab it and toss it out the front door. When I came back I found both the front and the back burner on. As this was not the first time, I am very concerned. I have wanted to write a review on Home Depot’s web site and warn people - especially families with small children. This stove is a hazard.

    Model
    JS750DF3WW
    Serial number
    DG266648Q
    Bought from
    HOME DEPOT, Georgia
    Bought
    Feb 16, 2016
    Where
    Atlanta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Jun 5, 2016, sent to the company Jun 13, 2016, published by CPSC Jun 27, 2016

    The product, in the report: GE 30” Free-Standing Electric Range

    On the morning of 06/03/16 the outer glass on the oven door of our 7 month old GE 30” Free-Standing Electric Range unexpectedly shattered. At the time the oven had not been used for approximately 12 hours. Prior to this there was no evidence of physical damage to the door.

    Model
    Model # JB250DF4CC
    Serial number
    GF260017Q
    Bought from
    Handy Appliance - Sun Prairie
    Bought
    Oct 16, 2015
    Where
    Sun Prairie, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made May 19, 2016, sent to the company May 27, 2016, published by CPSC Jun 13, 2016

    The product, in the report: This is a white four burner glass top stove and oven. It is my kitchen stove,oven !

    The error code “F2” came on along with a beeping sound while I was using the self cleaning mode for the oven! I attempted to turn the stove/oven off but it would not do anything! So I pulled the stove out and unplugged it ! The oven was extremely hot so I attempted to open the door to let the heat out and it would not open and the lock would not release, which resulted in the oven glass to crack!

    Model
    J BP64Bob1CT
    UPC
    F2
    Serial number
    ZA2093020
    Where
    Citrus Heights, California: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  90. Emergency room

    Made Apr 20, 2016, sent to the company Jul 6, 2016, published by CPSC Jul 20, 2016

    The product, in the report: Stainless Steel electric range

    (1/22/16) The submitter’s mother set the oven to preheat at 350 degrees. Approximately five minutes later the submitter’s mother opened the oven door to put the fish inside when the door fell and hit the submitter’s mother on the left leg. The submitter noticed that the oven door had completely detached from the range. The submitter’s mother sustained a cut on her left leg. The submitter assisted her mother to the couch and turned off the oven.

    (1/23/16 Approximately) The submitter’s mother went to a local urgent care because her leg was swollen. The submitter’s mother did not require stitches but was prescribed medication for the injury. The submitter indicated that her mother’s leg was bruised and infected.

    The submitter’s mother has also visited an orthopedic for treatment.

    (1/24/16 Approximately) The submitter contacted the firm to inform them about the incident (Case # [REDACTED]). The submitter was referred to the insurance department. The submitter indicated that [REDACTED] ([REDACTED]; 888-456-7445 ext. [REDACTED]) has been handling her mother’s case. The submitter also indicated that the firm will assist with some of her mother’s medical expenses.

    The submitter also asked the firm to repair the range and on 2/26/16 a technician was sent to her mother’s home to inspect the range.

    A few days later the submitter spoke with a firm Rep. (name unknown) who advised the submitter that the parts and repairs would cost $400. The submitter was also informed that the technician noted in his inspection report that the door could not have accidently detached from the range and injured the submitter’s mother. The submitter found this absurd and is aware of similar consumer complaints with GE ranges.

    The range is used about 4 times a week.

    The range has a double door one part hinged to the stove, the other, front panel is made of glass and stainless steal that is the part that detached and as she opened the door it detached at a 45 degree angle and hit her left leg and it is quite heavy the front panel and it was attached with apoxy from the factory not screws to make it safe.

    The submitter’s Mother has been to Urgent care once when she first got hurt and then to her primary care doctor 7 or 8 times because her leg got infected and it took 4 to 5 visits to stop the infection. She still has a knot in her leg & its painful to the touch.

    [REDACTED] at [REDACTED] has been working with [REDACTED her Mothers Insurance and [REDACTED] to take care of the Insurance part but the submitter’s Mother [REDACTED} has had to pay a lot of copays and her medication herself and now she has turned it over to [REDACTED] Secondary Payer Recovery. Contractor’s, her Mom has not been reimbursed for anything to date May 5th 2016 [REDACTED] at [REDACTED] [REDACTED] turned it all over to [REDACTED] [REDACTED][REDACTED] are her Moms agent to investigation and negotiation, representing her in her liability clame only not lawyers Clame #[REDACTED]. This has been a nightmare on the submitters with doctors and the out of pocket money & paperwork and broken oven. Google says this has happened to a lot of people but only hurt one & almost fell on a baby. Companies buy thease ovens stoves & put there lable on them.

    [REDACTED] can email you better pictures of the stove oven doors and her Moms leg.

    Model
    JB660SPSS
    UPC
    Unknown
    Serial number
    RS212821Q
    Bought from
    Lowes, Florida
    Bought
    Jun 1, 2011, about then
    Where
    Tampa, Florida: Home/Apartment/Condominium
    Who was involved
    Age 77, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  91. No one hurt

    Made Feb 27, 2016, sent to the company Mar 7, 2016, published by CPSC Mar 21, 2016

    The product, in the report: Electric oven

    While cooking a pork roast (small) on a cookie sheet lined with aluminum foil at 450 degrees, the inside oven glass shattered at approximately 16 minutes into cooking. The oven was properly preheated to 450 and the pork roast was seared on all 4 sides for 10 minutes prior to entering the oven.

    Model
    JBS55DM4WW
    Serial number
    RV251916Q
    Bought from
    Lowes, Georgia
    Bought
    Nov 23, 2013, about then
    Where
    Hiawassee, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Feb 22, 2016, sent to the company Mar 1, 2016, published by CPSC Mar 15, 2016

    The product, in the report: GE electric range/oven, flat top, white.

    Glass oven door shattered upon first use of the self-cleaning oven in our 4 month old range. As we investigated this on the internet it appears this has been a problem for many with GE and [REDACTED] brand ovens since at least 2011. Our range model was a: GE JB630-DF4WW Purchased: October 2015. Oven door shattered in February 2016 the first time we used the self-cleaning feature.

    Model
    JB630-DF4WW
    Serial number
    RF225613Q
    Bought from
    Amundson Appliance
    Bought
    Oct 14, 2015
    Where
    Bloomer, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Feb 9, 2016, sent to the company Mar 4, 2016, published by CPSC Mar 18, 2016

    The product, in the report: Electric Free standing range

    Caller stated that there was a loud noise, oven emitted sparks and smoke while preheating. She stated that she noticed that there was burnt hole at the back wall of the oven. The breaker was used to switch the power off.

    The manufacturer was not contacted as yet.

    Caller feels that the oven is a fire hazard.

    Model
    jbp8450h255
    Serial number
    zg290477q
    Where
    Clasksville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Feb 4, 2016, sent to the company Feb 16, 2016, published by CPSC Mar 1, 2016

    The product, in the report: GE True Temp Range with Oven

    My oven had an electrical issue that created an extremely unsafe situation in my home. It began to overheat and now despite repairs will not turn off unless it is unplugged.

    Model
    jbp79wy2ww
    Serial number
    ft224765g
    Where
    Herndon, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Feb 3, 2016, sent to the company Mar 15, 2016, published by CPSC Mar 29, 2016

    The product, in the report: Electric Smoothtop Range

    This consumer is reporting her electric smooth-top range purchased from retailer in Ohio November 18th, 2014.

    January 23rd, 2016 she and her 7 year old granddaughter were baking when she accidentally bumped against the oven noticing that it was extremely hot and felt as if it could burn her.

    She contacted the manufacturer who scheduled a repair tech who came to her home Monday, February 1st, 2016, inspected the range then advised the caller that because she had not purchased a self cleaning oven that her unit was not insulated and was cosmetic.

    The consumer states that she purchased the range to be safely used for cooking and not for cosmetics.

    There are no injuries being reported.

    She sent an email to the manufacturer February 1st, 2016 after speaking with the repair tech but has not received a response.

    She is asking that this range be inspected by the CPSC for consumer safety and that it become recalled as a potential hazard for injury due to burns.

    Model
    JBS60DF1BB
    Serial number
    VD235209Q
    Bought from
    Home Depot, Ohio
    Bought
    Nov 18, 2014
    Where
    Miamisburg, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 6, 2016

    The product, in the report: 30” Slide in Clean Design Electric Range purchased 7/2012

    Our GE 30” slide in clean design range which was less than 3 years old and seldom used had its glass oven door explode ( combust) while not even being used.

    There was a loud explosion in the house and thankfully no one was standing near when it happened

    The glass blew into a million little pieces and shot all over the home

    Model
    JSP46DPWW
    Bought from
    Home Depot
    Bought
    Jul 22, 2012
    Where
    Dunedin, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  97. Emergency room

    Made Jan 1, 2016, sent to the company Jan 11, 2016, published by CPSC Jan 28, 2016

    The product, in the report: Ceramic Glasstop Range

    This incident involves a General Electric ceramic glass top stove. The stoves right front burner got stuck and did not shut down when the burner was turned off. There was three burners and the oven used that night. I cooked peas, corn, greens and a salisbury steak dinner. The three burners were all set at 2, enough just to warm the food and the oven was set at 350. All were turned off once finished, except it seems the right front burner stayed on after it was switch off. It appeared to have stayed on with out my knowledge until it woke me up from chocking on the toxic smoke. I had my grandchildren all day that day and was exhausted once they left and sat day to eat my dinner and never got to because I fell asleep sitting up on the sofa. Had I went to bed the disaster would have been deadly. I woke up choking and none of the 7 smoke detectors in the rental house ever went off. I ran to the kitchen in the dark. The smoke was so thick I could not see to even retrieve or find my cell phone to call 911 and it was after 11 pm. My only alternative was to move the stove to unplug it. There was no other way to get to it to go off. It took me several attempts to get it to even budge, in the process I pulled with all I had (people in desperation can sometimes find more strength then they would normally have) mind you I am handicapped and only have the use of one hand. In those attempts to move the stove with all the force I had I fell into the cabinet and broke my pelvis the first time. The second attempted I made I fell back again and crushed a disk in my back that also crushed a nerve along with it and I am still recovering painfully from that. With two more attempts I was able to move it. I am in and have been in agony ever since that night. I am only 5’2 and weigh only a hundred and fifteen pounds. Upon getting in behind the stove and unplugging it I also burnt my right shoulder by climbing behind the stove and brushing against the melted microwave and my arm was bunt as well. The arm now has a burnt scar that isn’t going away. After getting it off I managed to practically crawl out the back door to the patio where I passed out. I awoke around 7 am and was having difficulty breathing and walking. Once I contacted my landlord and GE, she then contacted her insurance company and they came and got the stove and microwave, but it would take me harassing and demanding answers for them all to initiate a proper professional investigation and inspection of both appliances. This happened July 3rd 2015 and they did not inspect the stove until December 16th. Their inspection claims it was a fire and it was from the right back burner. However it was not, it involved the right front burner. The evidence proves their wrong. First off the burn pattern of the knobs. They claim the knob from the right front burner (that caused the melt down) was off, that is true it was. They claim the back right burner knob was set to medium for which that night it was set at two. But it was off as well to where they claim it wasn’t, however if it had been on medium (it wasn’t) but if it had the melting pattern would have been on the opposite side of the knob but it wasn’t... it melted in the off position. And again if it had been on 2 it would not have been hot enough to do the damage it did and the underpinning and back of the microwave under that burner would have been severely damaged, but it was not damaged at all proving it COULD NOT of been the back burner as they claimed. Secondly, the microwave melted on the front right corner directly under the right front burner and the melting part of the microwave melted directly into the pan of peas. It did not melt directly on the cook top or it would caught fire. Evidence proves and the inspection should have proved the right front and back burner knobs were off. Also had it been a fire as they are claiming the cabinets would have burned. The front right part of the microwave that melted was attached to the cabinets and so snug you couldn’t even slide a piece of paper between the two of them. The photos, the stove knobs melting patterns and the microwave right front melting pattern and my injuries prove their investigation was flawed, wrong and sabotaged. When the stove was first looked at, it was by a company called Kid Gloves, its a restoration company. They could have possibly damaged critical evidence. I threw a fit in late July to have it inspected by a professional with fires and an electrical expert. It took GE and the insurance company 5 more months before they would accomplish that. It seems as well that I cant get a straight answer as to where is the microwave? It is a critical piece of evidence

    Model
    JBP66E0K2BB
    Serial number
    GL215408Q
    Where
    Louisville, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  98. Seen by a doctor or nurse

    Made Dec 31, 2015, sent to the company Feb 19, 2016, published by CPSC Mar 4, 2016

    The product, in the report: Electric Range/oven

    Consumer stated that she had these fires that occurred due to the failure from the electrical ranges. She stated that the wiring to the burners overheated causing a fire. This incident happened twice, the original range was replace and the replacement had similar incident.

    About 3 years ago she replaced it and on 12/25 she had the same incident. She stated that the back burner had high flames erupting from it, the control panel was turned off but the fire was still blazing her spouse threw water on it to contain the flames. Caller stated that there were no prior service calls. She stated that the sliding oven rack while she was pulling out stop causing her to receive burns to her hands a few months after purchase. Left arm was burned 2nd & 3rd degree requiring hospital emergency

    The manufacturer was never contacted about the incidents.

    Model
    BP350B1WW
    Serial number
    la2443020
    Bought from
    RC Willey, Utah
    Bought
    Dec 1, 2012, about then
    Where
    sandy, Utah: Home/Apartment/Condominium
    Who was involved
    Age 70, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  99. Hurt, no treatment

    Made Dec 21, 2015, sent to the company Dec 30, 2015, published by CPSC Jan 14, 2016

    The product, in the report: GE Single oven, stainless steel, glass top, electric model JB690SFSS.

    12-21-15 8:00 am

    I bought a new GE. Model JB690SFSS Glass top electric range from Home Depot on 8-7-15. I didn’t start using the oven until the end of October because of an extremely hot summer. The first time I used it to cook a baked potato at 425 degrees I noticed a strong smell emanating from the oven into the kitchen, living room and entrance way to the house. I used it approximately 15 times with the same result. I called GE Warranty service on 12-7-15 and they scheduled an appointment for me with Fred’s Appliance for 12-15-15. Fred;s technician came out at 1200;pm and looked the range over and could not find the source of the noxious odors coming from the range. He called GE tech support and they recommended running the self clean as this would burn away the odors source. Following the advice we had been given I put the oven on self clean and left my home returning at 8 pm that night. The entire house was filled with highly pungent, eye and lung burning fumes! I opened several windows and left my home after gathering a few things to stay overnight at a friends. I came back the next day and the fumes were over powering. I opened up all windows and doors and left my home for 4 hours. The outside temperature was 32 degrees! After making more calls to GE I had another appointment from Fred’s on 12-18-15. The tech again could find no obvious defects although he did say the range smelled bad. Starting Friday, 12-18-15, at 1 pm, I continuously ran an ozone generator/deodorizer for 48 hours. Sunday at 1 pm I disconnected the ozone generator, opened all doors /windows and vented the house for four hours. I came back at 7;30 am this morning 12-21-15 and the home is just as noxious and overpowering as when I began this de-fumigation process. Please help! I don’t know how to get rid of this horrible smell!

    Model
    JB690SFSS
    UPC
    Don’t know
    Serial number
    GF220171Q
    Bought from
    Home Depot, Washington
    Bought
    Jul 7, 2015
    Where
    Richland, Washington: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  100. No one hurt

    Made Dec 15, 2015, sent to the company Dec 22, 2015, published by CPSC Jan 7, 2016

    The product, in the report: electric smooth range stove

    24 ge electric oven inner glass shattered when being lifted. Glass seems to incur fracture and shatter too easily.

    Model
    jcas645m2
    Where
    toronto, Canada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand ge, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Electric stoves and ovens

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11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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