Frigidaire electric stoves and ovens

The reports, as CPSC published them

1401. No one hurt

      Made Nov 29, 2011 · , sent to the company Dec 6, 2011 · , published by CPSC Dec 20, 2011

      The product, in the report: Frigidaire electric range ES100 Control with Coil Surface Elements

      I purchased a Frigidaire electric range new from Lowe’s on 08-25-2002. About 2 weeks ago this range caught fire in a very catastrophic way. What caught fire was the Electronic Oven Control with Clock and Timer. Flames and sparkes were shooting out the back of the unit. The range was NOT in use at the time. Fortunately there was someone in the next room that heard the noise, came into the kitchen, saw what was happing and pulled the range away from the wall before the flames spead to the wall. That quick action prevented any damage to the house but had this happened while no one was home or at night it could have easly caught the house on fire. With people asleep it have even been fatal. It concerns me that this product had the potential to fail in such a way. It seems to me that appliances should not just burst into flames like this.

      The appliance is a Frigidaire electric range ES100 Control with coil surface elements. Model Number: FEF326ASB Serial Number: VF22615109

      Model

      FEF326ASB

      Serial number

      VF22615109

      Bought from

      Lowe’s, Florida

      Bought

      Aug 25, 2002

      Where

      Holly Hill, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1402. No one hurt

      Made Nov 28, 2011 · , sent to the company Dec 22, 2011 · , published by CPSC Jan 9, 2012

      The product, in the report: Frigidaire Electric Range

      The consumer stated that her free standing electric range had the oven turn on by itself. The range has a smooth top surface. The consumer woke up one to find that her oven was on and red hot. Her kitchen was very hot. The consumer has had this issue with the product for 6 months. The consumer can recall at least 4 cases of this happening. The consumer stated that her product has not caught fire or smoked. I am afraid to use this range.

      The consumer recently has decided to shut off the circuit breaker and has not turned it back on to prevent further incidents. The consumer stated that the product has not shown any signs of damage. The consumer feels that the digital panel malfunction may be the cause. The consumer stated that her home has not been damaged by the product and her home has not been damaged by the product.

      The consumer has not called the fire department after the incidents took place. The consumer called the firm 2 months ago about the problem. The firm sent a repairman to look at the range, in September at the consumer’s expense. She paid $135 for their repair man. The consumer is unsure what the serviceman fixed. The consumer called the next month as the hazard was still not addressed. The consumer was told that she had to pay for the repairs “again”.

      The consumer declined the service. The consumer called the firm today and was informed that the product was not on recall. The consumer did mention that her range is similar to those cited in recall 09-333 and poses the same safety hazard. The retailer offered to fix the range for her at her expense. The consumer has not accepted this resolution. The consumer has yet to call the retailer. She does not want to pay for this again.

      Model

      FLS367DSC

      Serial number

      NSF5251431

      Bought from

      Best Buy, Florida

      Bought

      Jun 15, 2005, about then

      Where

      Boca Raton, Florida: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1403. No one hurt

      Made Nov 26, 2011 · , sent to the company Dec 5, 2011 · , published by CPSC Dec 27, 2011

      The product, in the report: FIGIDAIRE ELECTRIC STOVE SELF STANDING

      I OWN A FRIDGEDAIRE ELECTRIC STOVE, NO MORE THAN 5YRS.OLD I SMELT SMOKE THE CORD FROM THE STOVE SPARKED & BURNT THE STOVES HEATING BOX. I CALLED A PERSON WHO FIX`S STOVES SAID THERE HAS TO BE A REASON FOR THE CORD & BOX TO BURN, THAT ITS COMMING FROM THE STOVE, THIS STOVE IS FREE STANDING I HARDLY EVEN USED IT, I AM ALMOST SURE THIS IS THE # DE-SERI SURE IT IS NOT IT THE RECALL BUT SHOULD BE, THE SEVICE MAN SAID AT LEAST $300.00 OR MORE TO FIX, SO I HAVE A NICE CLEAN LOOKING STOVE THAT SITS IN MY KITCHEN & DOESNT WORK, JUST WANTED TO LET ANYONE OUT THERE TO KNOW IN CASE YOU ARE HAVING THIS PROBLEM,

      Model

      DE-SERI

      Bought from

      OHIO

      Where

      AKRON, Ohio: Home/Apartment/Condominium

      Who was involved

      Age 41, Female

      The reporter’s relation to them

      My Child

      As this report names them

      Brand FIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1404. No one hurt

      Made Nov 23, 2011 · , sent to the company Dec 2, 2011 · , published by CPSC Dec 16, 2011

      The product, in the report: Freestanding Range with oven and cooktop

      Oven overheats out of control and flashes F1 on display. Unable to turn applaince off except by unplugging from the wall. Stove top Range became extremely hot and unable to touch due to heat.

      Model

      PLEFZ398GC

      Serial number

      VF91354976

      Bought from

      applaince factory outlet, Colorado

      Bought

      Sep 22, 2009

      Where

      Aurora, Colorado: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1405. No one hurt

      Made Nov 22, 2011 · , sent to the company Dec 1, 2011 · , published by CPSC Dec 15, 2011

      The product, in the report: Smooth top electric range

      Left front burner on a Frigidaire smooth top stove will not turn off. Must shut off the house circuit breaker for the stove to shut off the burner

      Model

      FEFL79DSK

      Bought from

      Lowe’s

      Bought

      May 1, 2006, about then

      Where

      East Lyme, Connecticut: Home/Apartment/Condominium

      Who was involved

      Age 48, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1406. No one hurt

      Made Nov 21, 2011 · , sent to the company Nov 29, 2011 · , published by CPSC Dec 13, 2011

      The product, in the report: Free standing smooth top range

      175v sensor attached only to the burner indicator light detached when I closed the oven door, connected with the metal cover on the back of the unit and shorted out. There was a huge flash of blue light, the wiring melted, and burned the inside of the back cover. The entire range is no longer working, and there are no visible safety fuses in the unit wiring.

      Model

      Frigidaire ES340

      Serial number

      VF81450825

      Bought from

      Brand Source, Colorado

      Bought

      Jul 28, 2008

      Where

      Greeley, Colorado: Home/Apartment/Condominium

      Who was involved

      Age 46, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1407. No one hurt

      Made Nov 7, 2011 · , sent to the company Nov 16, 2011 · , published by CPSC Dec 1, 2011

      The product, in the report: Frigidaire Glass Cooktop

      My Frigidaire Glass Cooktop exploded. After using one small back burner, it was turned off. When my husband turned around to walk away, the cooktop exploded.

      Model

      RBS 137L

      Serial number

      NF 93300572

      Bought from

      Lowe’s, Georgia

      Bought

      Jan 1, 1990, about then

      Where

      Savannah, Georgia: Home/Apartment/Condominium

      Who was involved

      Age 75, Male

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1408. No one hurt

      Made Nov 7, 2011 · , sent to the company Nov 16, 2011 · , published by CPSC Dec 1, 2011

      The product, in the report: Frigidaire electric range Model# FEFL58GSB Serial# VF72251308 Two large burners on cook top will turn to a very high temperature spontaneously. This can happen when the temperature is set on any position including the lowest temperature.

      Large burners will fluctuate the temperature spontaneously without adjusting the gauge. When I turn the temperature gauge to decrease the temperature it does not respond. I need to turn off the burner and turn the burner back on to get the desired temperature. This option does not always work and is very unsafe. I cannot leave the room because the temperature can go out of control at any time. I have contacted the manufacturer several times regarding this matter to report this problem and they have not offered any help. They state this problem is unfamiliar to them and this issue with my specific product has not been reported before.

      Model

      FEFL58GSB

      Serial number

      VF72251308

      Bought from

      Lowe’s, North Carolina

      Bought

      Nov 8, 2007, about then

      Where

      raleigh, North Carolina: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1409. No one hurt

      Made Nov 4, 2011 · , sent to the company May 15, 2012 · , published by CPSC May 30, 2012

      The product, in the report: Frigidaire 4 burner Stove/Oven Unit

      When we first got this stove there was a problem with temperature regulation for the large back burner. To lower the temperature of the burner you had to turn the burner off and then back on to the new temperature. Since I almost never use this burner we just dealt with it when needed.

      A few days ago the front large burner started doing the same thing. That lasted 24 hours. Then the burner would turn on but would automatically go to full heat.

      Customer service could not provide any assistance.

      Model

      Frigidaire FEFL58GSB

      Serial number

      VF72635749

      Bought from

      Lowes

      Bought

      May 1, 2008

      Where

      Ardmore, Alabama: Home/Apartment/Condominium

      Who was involved

      Age 40, Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1410. No one hurt

      Made Nov 4, 2011 · , sent to the company Nov 14, 2011 · , published by CPSC Nov 29, 2011

      The product, in the report: Fridigidare Electric Range - Stainless Steel with knobs

      To Whom It May Concern: My name is[redacted] and I own the Frigidaire PLES389ECH s/n MFB1509160. I have replaced the knobs on my range with your safety upgrade kit provided in the recall; however, I am continuing to have problems with the knobs.

      Before the recall, I had accidentally bumped the knobs on three separate occasions which have all resulted in a fire. I have burned a backpack, a loaf of bread covered in plastic, a dishtowel and papers. After the recall, I have continued to bump the knobs and they continue to become looser with use. I am only 5’1” tall, so when I reach to the back of the range, I have a tendency to bump the knobs. I have the same issue with my 8 year old son. We have had two more small fires since the recall replacement fix. We have been fortunate that we have not had major injuries or damage at this point. However, yesterday, we had made brownies and put them on the back corner of the range. My family left to go out to eat for dinner. We have a visiting Golden Retriever who decided that he wanted to make an attempt to get the brownies. He must have jumped up and put his paws on or next to the knobs. He turned on the front burner to the “HI” setting. We were very fortunate that nothing was on top of the range, or he would have burnt the entire house down while we were away killing all three animals that were in the house. The house is not that big, so a fire in the kitchen would have caused major devastation. When I came home to check out what had happened, the dog jumped on the range again and bumped the knob into an “On” position. His paw was not on the knob, but beside the knob, so it was apparent how the knob was turned on when we left. If a dog can turn the knobs on the stove, it is apparent that the recall solution is not the correct fix for this model.

      After all of these fires and the potential for more, I am extremely concerned about the safety of my family and my home. I am compelled to send this letter for liability purposes. This is a very poorly designed range and the recall solution has not corrected the situation. In order to correct the situation myself, I procured child proof knobs, however, the stem of the knob is not long enough to support the knob and the plastic. That was a complete waste of money and did not solve the problem.

      I would like Frigidaire to remove my current electric range and replace it at no charge with a newer, comparable model with a higher quality knob design and efficient heating mechanism. The original range was purchased through my builder from Garner TV and appliance in Garner, North Carolina, USA. Please feel free to call me at the numbers below and we can discuss the best way to rectify this situation.

      Sincerely,

      Model

      PLES389ECH

      Serial number

      MFB1509160

      Bought from

      Garner TV and Appliance

      Bought

      Jul 1, 2009, about then

      Where

      Raleigh, North Carolina: Home/Apartment/Condominium

      Who was involved

      Age 38, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Fridigidare, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1411. Seen by a doctor or nurse

      Made Nov 2, 2011 · , sent to the company Nov 10, 2011 · , published by CPSC Nov 28, 2011

      The product, in the report: Frigidaire Electric Stove top , countertop

      Cooking on electric stove top made by Frigidaire I was burned with 3rd degree burns due to the fact that this stove top is extremely slippery and the pan that I was cooking in slid across the stove top and the hot grease splashed on my arm causing 3rd degree burns and now i am permanently scarred on my arm..Also it has no warning lights that the surface is hot even though it is turned off. No where on the stove top are any warnings of slippery or hot surface.

      Model

      FEC30S6as

      Bought from

      Johnson’s Electric

      Bought

      Jan 9, 2003

      Where

      Ocean City, Unspecified: Home/Apartment/Condominium

      Who was involved

      Age 50, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Injury, Seen by Medical Professional

1412. No one hurt

      Made Nov 1, 2011 · , sent to the company Nov 9, 2011 · , published by CPSC Nov 25, 2011

      The product, in the report: Frigidaire Smoothtop Electric Range

      We own a Frigidaire smooth top electric range, model number PLEFMZ99GCD, serial number VF84236960. On Sunday, October 30, mid afternoon, the left front burner came on spontaneously while the rotary dial control was in the off position. We were in another room, but were alerted when we heard the stove make beeping noises. We could not turn off the burner with the rotary dial, and eventually turned off the circuit breaker to the stove. We tried turning the breaker back on. At first, the rotary dial to the left front burner gave an “Er” code, but then came on again spontaneously and again would not turn off. We again turned off the circuit breaker to shut off the stove. We looked up Frigidaire recalls on the CPSC website, and found your recall notification of Frigidaire Smooth Top Electric Ranges with model numbers in our range. However, when we called the Frigidaire Recall telephone number from your posting, we were told that our stove was not included in the recall. We suggest that this is an error, since our stove clearly has the defect of spontaneously turning on. No one was injured in this incident, and there was no property damage, since we were home when it occurred. Luckily.

      Model

      PLEFMZ99GCD

      Serial number

      VF84236960

      Bought

      Nov 19, 2008

      Where

      Canfield, Ohio: Home/Apartment/Condominium

      Who was involved

      Age 55, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Fridigaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1413. Hurt, no treatment

      Made Oct 28, 2011 · , sent to the company Nov 4, 2011 · , published by CPSC Nov 21, 2011

      The product, in the report: Frigidaire black and stainless steel smooth top ceramic electric range. Conventional and convection oven.

      Pressed bake (or POSSIBLY convection) button on front panel and flames and smoke immediately shot up from back above control panel. A strong odor of electrical fire. Control panel lights went out. Flames shot up on wall behind stove. Black smoke pouring up from back of control panel. It stopped then started again. SMOKE FILLED THE ROOM AND BURNED THE WALL BEHIND THE STOVE causing difficulty breathing. Smoke smell is lingering in house.

      Turned off breaker in breaker box. Pulled stove away from wall and pulled away from wall and unplugged stove.

      The range was not in use at the time. Had not been used for several hours.

      Model

      FEFL88ACC - ELECTRIC COMBINATION CONVENTIONAL AND CONVECTION

      Serial number

      VF33340463

      Bought from

      LOWE’S, South Dakota

      Bought

      Oct 28, 2004, about then

      Where

      Rapid City, South Dakota: Home/Apartment/Condominium

      Who was involved

      Age 57, Male

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Injury, No First Aid or Medical Attention Received

1414. No one hurt

      Made Oct 26, 2011 · , sent to the company Dec 9, 2011 · , published by CPSC Dec 23, 2011

      The product, in the report: Frigidaire Class series electric range

      The consumer stated that his daughter’s oven is a potential fire hazard as it shorted out and caused the circuit breaker in her home to trip. The consumer stated that he was not present at the time of the incident, his daughter called him yesterday to inform him of what happened. The consumer was told that his daughter was cooking a pizza in her oven set to broiler and had one burner on at the time. (the consumer is unsure of the setting of the burner or which one). The consumer was informed that after the incident took place his daughter could not reset the circuit breaker.

      The consumer did state that the range is a free standing range with a flat top surface. The consumer was informed that the oven was on for 3-4 minutes before the circuit breaker was tripped. The consumer had the range already in her home when she purchased the property, therefore is unsure of the retailer. The consumer’s daughter considered calling the firm but decided to inform her father first. The consumer called the firm today and yesterday to discuss the incident that took place and the firm took an incident report for the consumer. The firm did not offer any further assistance. The consumer went to his daughter’s home yesterday to further analyze the range.

      The consumer found that the product was in fine shape externally. However, he did take apart some of the range elements and discovered damage to the inner mechanics of the range. The consumer concluded that the oven light frame which is the light inside of the oven has sustained melting and blackening. The consumer stated that his daughter was not injured by the range nor did they call the fire department after the incident happened. The consumer also mentioned the product didn’t damage his daughter’s home and was able to repair the circuit breakers in her house after 20-25 minutes.

      Model

      FEF366CCF

      Serial number

      VF42936435

      Where

      Smithville, Missouri: Home/Apartment/Condominium

      Who was involved

      Age 34, Female

      The reporter’s relation to them

      My Child

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1415. No one hurt

      Made Oct 25, 2011 · , sent to the company Nov 2, 2011 · , published by CPSC Nov 17, 2011

      The product, in the report: Frigidaire Electrolux Glass top range

      On October 25, 2011, we were unable to shut off the right front burner of our Frigidaire Electrolux glass top range, which was apparently set on high. We had been using the burner, and when my wife turned the burner down to simmer, she was surprised that the food was still boiling. She took the food off the burner and realized that it would not turn off. I tried several times to turn it off with the knob, without success. I then unplugged the range, and plugged it back in, hoping that it would reset, but the burner came back on at high. Finally, I unplugged the stove and had my dinner. After dinner, I tried some more things, and finally when I set the burner at its lowest temperature, I noticed that the burner seemed to be resetting at a lower temperature. When I turned the dial to off, the burner turned off.

      Although the stovetop may be working, we have left it unplugged since the incident. An unattended burner at a high temperature is a serious fire hazard.

      The Model number is PLEF398CCD. The serial number is VF42128366.

      Model

      PLEF398CCD

      Serial number

      VF42128366

      Bought from

      Schwartz Appliance

      Bought

      Oct 2, 2006, about then

      Where

      Tiverton, Rhode Island: Home/Apartment/Condominium

      Who was involved

      Age 63, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1416. No one hurt

      Made Oct 24, 2011 · , sent to the company Nov 1, 2011 · , published by CPSC Nov 16, 2011

      The product, in the report: All-electric, smoothtop oven/range unit.

      One of the stovetop elemetns on my smoothtop electric oven/range activated by itself and will not turn off. The burner visually appears to be on the highest setting (the element under the glass is bright red) but the dial is set to off. The digital display shows “HE” which normally indicates a burner is off but remains hot. If the burner were on, it would display a number to correspond to the setting. The dial is also at a different distance from the surface of the range.

      Other functions (timer, oven, other burners) appear to work normally. The only way turn off the unit is to shut down the circuit breaker.

      Product #: PLEF398CCD

      This unit was previously repaired under a recall order for this specific problem. The technician appeared to tape the control units for the burners to the back of the panel with a metallic tape. It would seem that this taping job failed.

      Model

      PLEF398CCD

      Serial number

      VF41925980

      Bought from

      Albert Lee Appliances

      Bought

      Jun 15, 2007, about then

      Where

      Seattle, Unspecified: Home/Apartment/Condominium

      Who was involved

      Age 5, Female

      The reporter’s relation to them

      My Child

      As this report names them

      Brand Frigidaire Professional Series, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1417. No one hurt

      Made Oct 24, 2011 · , sent to the company Nov 1, 2011 · , published by CPSC Nov 16, 2011

      The product, in the report: Fridgidaire Electric Range Model: FEFB79GSA SN: VF71625358 Electronic controls. Purchased 2003 I believe.

      Stove top spontaneously turned on (with all dials off) at least twice in last week.

      Fridgidaire: FEFB79GSA S/N: VF71625358

      Electric range is very similar to, but not included, in voluntary recall listed in: http://www.cpsc.gov/cpscpub/prerel/prhtml09/09333.html

      Model

      FEFB79GSA

      Serial number

      VF71625358

      Bought

      Mar 16, 2003, about then

      Where

      Seattle, Washington: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1418. No one hurt

      Made Oct 23, 2011 · , sent to the company Oct 31, 2011 · , published by CPSC Nov 15, 2011

      The product, in the report: Frigidaire Electric Range Model # FEF364SB Serial # VF63161033

      On 10/22/2011 I was cooking in my Frigidaire Electric range when the lower heating element began to spark & flame. I shut off the oven immediatly. I contacted Frigidaire about this right away. They say the stove is not recalled. If I had not been in the kitchen when this happened my house could have started on fire. This is a Frigidaire Electric Range Model # FEF364FSB Serial # VF63161033. If you could check into this I would appreciate it.

      Model

      FEF364FSB

      Serial number

      VF63161033

      Bought from

      Colders

      Bought

      Feb 18, 2007

      Where

      South Milwaukee, Wisconsin: Home/Apartment/Condominium

      Who was involved

      Age 30, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1419. No one hurt

      Made Oct 22, 2011 · , sent to the company Oct 31, 2011 · , published by CPSC Nov 15, 2011

      The product, in the report: glass top stainless electric range

      I had a pot of water simmering on my front right burner and then shut off the stove. I didn’t take the pot off and about 2 minutes later the water started to boil. When I took the pot off the burner I saw that the burner was bright red as if it was on high. I double checked and the knob was off. I tried turning the knob on and then off again but it would not go off. I had to wait until my husband came home from work so he could move the stove to unplug it. This happend yesterday, today we tried pluging it back in to see if it cleared itself up. It was off and about 2 minutes later it turned itself back on.

      Model

      PLEF398ACB

      Serial number

      VF23724841

      Bought from

      Sears

      Bought

      Aug 23, 2003, about then

      Where

      Hewitt, New Jersey: Home/Apartment/Condominium

      Who was involved

      Age 40, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Fridgidare, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1420. No one hurt

      Made Oct 11, 2011 · , sent to the company Oct 19, 2011 · , published by CPSC Nov 2, 2011

      The product, in the report: stove top range

      My mother informed me that her stove burner would go on without turning on the burner knob. To determine if this was true she placed a tea kettle with water on the burner. When the burner turn itself on eventually the kettle would go off. This burner would turn itself on without notice. i checked the recall list for Frigidaire and found the stove’s model number on the recall list. i called the hotline and they sent us a repair kit and an authorization number for a service company to install the repair kit. However the tech said the burner and board needed to be replaced. This is the burner that kept turning itself on. It now has turned itself off permanently. Frigidaire gallery series Model# GLEFM97GPWA, serial number VF74258555. The parts that need to be replaced element:316419902, board 316442101. The authorization number given for the repair kit SF22-816B. The repair kit has only shut down the rear element from running altogeather. The other burners work fine, but did before. I called the hotline I played phone tag with no less than 5 people. what kind of re call is this. My Mom is 85 loves to cook. it’s not fair to pick on an 85 year old. what gives with these people, need new engineer? Many qualified on the unemployement line. Please ding this company for another incident. If this is the only thing they understand then so be it! I also will follow up with the local store which sold the unit RALIN in Syracuse,N.Y I also will complain to the BBB the ATT.GEN of N.Y and our local broadcasting station Consumer Affairs. the purpose is to discourage people from purchasing this manufactures product even though it is Electolux that does.They said I was frustrated, I wasn’t just wanted those parts, we didn’t break the stove they did!

      Model

      gallery Series GLEFM97GPWA

      Serial number

      VF74258555

      Bought from

      RALIN

      Bought

      Dec 24, 2005

      Where

      Camillus, New York: Home/Apartment/Condominium

      Who was involved

      Age 85, Female

      The reporter’s relation to them

      My Parent

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1421. No one hurt

      Made Oct 8, 2011 · , sent to the company Oct 18, 2011 · , published by CPSC Nov 1, 2011

      The product, in the report: Frigidaire Smoothtop Range Model#PLEF398CCD, serial # VF40731990 Stainless Steel , purchased on 8/6/2004

      I was cooking on my Frigidaire Smoothtop stove on the large burner, I turned it off and the small inner burner remained hot and on. I tried to turn on and off, unplug it and it still remained on after I plugged it back in. If I had left my house and not doublechecked my stove my house could have burned down, I was going to work and would have been gone all day.

      Model

      PLEF398CCD

      Serial number

      VF40731990

      Bought from

      Manny’s TV & Appliance

      Bought

      Aug 6, 2004

      Where

      Southwick, Massachusetts: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1422. No one hurt

      Made Oct 6, 2011 · , sent to the company Oct 14, 2011 · , published by CPSC Oct 28, 2011

      The product, in the report: Smoothtop Range

      The oven electronic control panel spontaneously caught fire while baking one item at 450 degrees. The burners and lower oven were not on and had not been used previously that day. Frigidaire range model # PLEFM399DCD Serial # VF 52043472 Purchased June 2007 at Airport Appliance in Hayward, CA, for $1,200.

      There was a crackling sound, then flames about 6” high shot out the back of the unit, then a loud pop sound and the fire went out. There was a strong electrical fire smell the rest of the day. It was a Sunday. The following morning I called Frigidaire to report the problem as was told the unit was under recall for a fire hazard; however, NOT for that hazard. Apparently a different part also catches fire on this unit. They were happy to sell me the replacement parts I needed for $250.

      Model

      PLEFM399DCD

      Serial number

      VF52043472

      Bought from

      Airport Appliance in Hayward, California

      Bought

      Jun 1, 2007, about then

      Where

      San Lorenzo, California: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1423. No one hurt

      Made Oct 5, 2011 · , sent to the company Oct 14, 2011 · , published by CPSC Oct 28, 2011

      The product, in the report: frigidaire model#ples399ecg electric slide in range

      i try to use the oven and it will say f13. i’ll hit clear to stop the beeping. the oven control panel will do a series of clicking then the oven will go on by itself doing the last command that was attempted. example: if i tried to broil-then broil will come on whenever it feels like it. one time it happened when we werent home. I have contacted my warranty dept and they have replaced the thermostat and the control panel three times already and it is still happening.

      Model

      ples399ecg

      Serial number

      nf74409313

      Bought from

      good deals appliances

      Bought

      Feb 16, 2008

      Where

      Cape Coral, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand frigidaire/electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1424. No one hurt

      Made Oct 4, 2011 · , sent to the company Oct 12, 2011 · , published by CPSC Oct 26, 2011

      The product, in the report: Frigidaire smoothtop stove, 3 regular burners (1 large, 2 small) 1 warming burner and 1 dual burner (large burner with two way control of element- small inner element with hi-simmer, and large element which includes the small inner element, all hi- simmer). Stove has digital readout for timer and self-cleaning oven with speed bake feature, push and turn on/off switches for the 5 elements and 3 lights-element off, hot surface and speed bake on.

      In summer of 2011, we noticed the “element on” light of our Frigidaire smoothtop cookstove was on but all of the switches were in the off position. My husband turned each of the 5 switches on and back off multiple times. The light went out after one of them. Within 5 minutes the light was back on. He tried the switches again and this time a different switch triggered the light off. We had been playing that game for several months with the switch and during that time there was no heat coming from any of the elements, so we didn’t find it an emergency situation. However, on 3 October 2011, I noticed that while there was an element on a low temperature (#3) on the left rear side of the stove, the front right burner also felt warm. Neither my husband nor I had used that burner that day (it was not warm earlier in the day). We are now concerend that the burners can now turn themselves on, wich is very scary. The stove is not on recall with Frigidaire. The model number is FEFL77AQF

      Model

      FEFL77AQF

      Serial number

      VF24508990

      Bought from

      Lowes Inc

      Bought

      Apr 5, 2005, about then

      Where

      Chesapeake, Virginia: Home/Apartment/Condominium

      Who was involved

      Age 56, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1425. No one hurt

      Made Oct 3, 2011 · , sent to the company Oct 12, 2011 · , published by CPSC Oct 26, 2011

      The product, in the report: Frigidare stove VF11667539

      i had bought a frigidaire stove from lowes on 07_19_2011 .first of all it was burning food at 200 degress.on morning i put my stove on self clean.it had caught fire.due to a default in the stove.it has been over a week and i still had not heard nothing back for frigidaire or lowes about it.i will make sure everyone knows to make sure if they buy these stoves to check a recall,.

      Model

      LGEF3043KFF

      Serial number

      VF11667539

      Bought from

      LOWES, Louisiana

      Bought

      Jul 17, 2011

      Where

      Prairieville, Louisiana: Mobile/Manufactured Home

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand FRIGIDARE STOVE, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1426. No one hurt

      Made Oct 3, 2011 · , sent to the company Oct 12, 2011 · , published by CPSC Oct 26, 2011

      The product, in the report: Frigidaire free standing smooth top Range.

      Left front burner will not turn off or runs at a higher temperature then selected. Multiple attempts to turn off the burner failed and the burner continued to be energized as it’s highest setting. The setting would also not reduce to a lower setting.

      Model

      FEFL79GCA

      Serial number

      VF71543418

      Bought from

      LOWES

      Bought

      Oct 25, 2007, about then

      Where

      Westminster, Colorado: Home/Apartment/Condominium

      Who was involved

      Age 52, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1427. No one hurt

      Made Oct 3, 2011 · , sent to the company Oct 12, 2011 · , published by CPSC Oct 26, 2011

      The product, in the report: Smooth top (white) free standing range. Touch pad controls for stove top elements and oven.

      Frigidaire electric oven, model PGEF3077KWB, with touch pad controls does not shut off. Repeated pressing of the cancel button may finally get it shut down but on several occasions the circuit breaker had to be used to clear the problem.

      Model

      FGEF3077KWB

      Serial number

      VF94174273

      Bought from

      A J Madison

      Bought

      Mar 18, 2010

      Where

      Southington, Connecticut: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1428. No one hurt

      Made Sep 27, 2011 · , sent to the company Oct 24, 2011 · , published by CPSC Nov 7, 2011

      The product, in the report: Electric Range

      Consumer stated that while she had just finished cleaning the Range, the rear left burner came on spontaneously by itself, she was unable to power it off from the control panel, it had to be switched off from the Circuit breaker. There was also a lot of smoke emitting from the front glass panel.

      Consumer stated that this incident occurred 1 year ago and she had contacted the retailer and a service rep was sent out.

      9/27/11 Consumer contacted the manufacturer and was advised that her model was part of the recall Release #11-016 and she would be provided with a repair kit. Consumer feels that this problem with the Range cannot be repaired with a repair kit.

      Model

      PLES389ECG

      UPC

      N/A

      Serial number

      NS70924994

      Bought from

      Lowes, Oklahoma

      Bought

      Sep 1, 2007, about then

      Where

      Olustee, Oklahoma: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1429. No one hurt

      Made Sep 27, 2011 · , sent to the company Oct 4, 2011 · , published by CPSC Oct 19, 2011

      The product, in the report: Frigidaire Electrical Range. Model #: FEF366ASE.

      Frigidaire oven (model no. FEF366ASE) will not shut off. The oven gets hotter until you either unplug the range or turn off the circuit breaker. The unit is 8.5 years old. This is the second incident in which this has happened. The first time occurred approximately 24 months ago, I managed to get the unit to reset itself somehow but that is not working this time. Frigidaire told me that I probably needed a new controller board.

      I see that recalls have been issued for similar Frigidaire and Kenmore models for this issue. I ask that you consider this model for recall. This is a definite fire hazard, and the problem should be addressed by the company.

      Model

      FEF366ASE

      Serial number

      VF24438596

      Bought from

      Lowes

      Bought

      May 15, 2003, about then

      Where

      Acworth, Georgia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1430. No one hurt

      Made Sep 23, 2011 · , sent to the company Oct 3, 2011 · , published by CPSC Oct 18, 2011

      The product, in the report: Frigidaire Electric Range Black glasstop Model #FEFL79DBK Serial # VF65146242

      I purchased my Frigidaire Electric Range in 2007, Model # FEFL79DBK Serial # VF65146242. From the begining, the left front burner would get very hut when in use. I never thought too much of it until about a little over a year from purchase date when it would not turn off when in the OFF position. I called Frigidaire and they said I would need to pay $110 dollars to have it looked at. Because it was just a few weeks out of warranty they would not be covering the cost of it. I happened to google the product and there are many of these Frigidaire and Kenmore products that have been recalled. My range is not on the recall list, however it looks exactly the same and has the same exact problems. There are many complaints of this model online. So why would it be that the same problems on many stoves, but they only recall some of the models? Frigidaire’s customer service department is horrible and shows no empathy for the customers concerns. I called them on two other occasions and they have been of no help. One of their reps actually gave me a number to receive further help and it was a disconnected number. The stove now turns itself on at random times and will no longer turn off unless I turn off the electric breaker switch. There are visible sparks and popping sounds under the glass. I have read horror stories of these ranges catching on fire, exploding, etc. I have two small children and cannot wait until something bad happens to take care of this problem. I am pleading for help at a higher level. Thank you for your time.

      Model

      FEFL79DBK

      Serial number

      VF65146242

      Bought from

      Lowes

      Bought

      Feb 1, 2007, about then

      Where

      Hatboro, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1431. No one hurt

      Made Sep 20, 2011 · , sent to the company Sep 28, 2011 · , published by CPSC Oct 13, 2011

      The product, in the report: Frigidaire Gallery Series Model # GLEFS79DSL Seriel #VF74969984 Electric Range

      Purchased my range on 12-17-2007, and picked up in Jan. 2008 from Sears. Prior to 11-24-2008 the stove (eyes) started staying on at the highest temperature even when turned down. My husband called Frigidaire on this date and was told to turn the main breaker off and then back on. Upon doing this the stove worked correctly for several months, then started acting up again. I spoke with Frigidaire and Sears several times after this and was told “Sorry it is out of warrenty and you can pay to have fixed”. On 10-16-2009 I reached E. Cooko unit 94.22 at Frigidaire and was told that Ace Appliance and Repair would fix at no charge, after waiting a week, I never heard back and contacted Ace and was told they were never contacted by Frigidaire. So I continued to call Frigidaire and was told nothing could be done, my last conversation was with [REDACTED] on 10-23-09. My stove eyes continue to stay on high after using the stove to this day. I am able to turn the eye off and listen for a click and then it will start working correctly for a short time. My stove is a Frigidaire Gallery Series Model # GLEFS79DSL Seriel VF74969984. It was not on the recall list but is and has been posing the same fire hazard as the ones that were recalled. I do not understand how it could not have been covered under warrenty when Frigudaire was contacted prior to 1 year. Also do not understand why my Model was not recalled when it posed the same fire hazard as the ones recalled and this was told to Sears and Frigidaire. Contact dates : 11-24-08 to Frigidaire, 10-13-09 to Sears [REDACTED] 10-16-11 Sears Mgr.[REDACTED], 10-16-10 Customer Solutions [REDACTED], 10-23-09 Frigidaire [REDACTED] given [REDACTED], 10-23-09 One Source [REDACTED] and Sears. Spoke with [REDACTED] at One Source and she made a case [REDACTED]. I also do not know how that Sears was able to tell me over the phone without looking at my stove that parts and repair were going to cost $129.00. Seems to me that they already knew that this stove posed a problem. I finally gave up, hoping that one day it would be recalled also, since I told everyone of the people that I spoke with that it was a fire hazard.

      Model

      GLEFS79DSL

      Serial number

      VF74969984

      Bought from

      Sears

      Bought

      Dec 17, 2007

      Where

      Narrows, Virginia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1432. No one hurt

      Made Sep 17, 2011 · , sent to the company Sep 26, 2011 · , published by CPSC Oct 12, 2011

      The product, in the report: LGEF3043KF Frigidaire glass top range

      I bought the LGEF3043KF Frigidaire stove one year and 16 days ago. It has always heated very strange. Simmer will suddenly start burning on the top burners. Last night, the oven would not shut off. I started looking online, and there are a lot of reports about this. It sounds like a short in the circuit, but it does not kick the home breaker. It is a fire hazard. There are recalls on some earlier models. Mine is just over a year old, so maybe people are not yet seeing these problems. I’m glad I did not burn the house down. Frigidaire is putting people in danger with these stoves year after year that short out and won’t turn off.

      Model

      LGEF3043KF

      Where

      Cleveland, North Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      Reports CPSC links to it

      20110920-86418-1202141

      How badly, in CPSC’s words

      Incident, No Injury

1433. No one hurt

      Made Sep 13, 2011 · , sent to the company Sep 21, 2011 · , published by CPSC Oct 5, 2011

      The product, in the report: Fridgidare Professional Electric smooth top Range Model Number FPES3085KFD

      In August of 2011, took delivery from LOWES of four Fridgidare Professional Appliances including Smooth top electric range model FPES3085KFD at vacation home. This is “the top of the line”. Manufacture date of June 2011. Appliances were installed but have not been used. In early September, entered empty house to find front right burner very hot with HE indicator on but all controls turned to “OFF”. House had been empty for days. When I turned the appropriate dial to try to get the burner “OFF”, it blew the circuit breaker. Left circuit breaker off and called service number to report defect/safety issue but call center refered me to authorized representatives, “[REDACTED]” and “[REDACTED]” (I didn’t make up these names). Told the call center I had a confidence issue in the unused unit and needed it replaced for safety reasons, not repaired by [REDACTED]. They seemed not to appreciate the difference between a defective new product, a safety issue and a repair to a used product. Following Monday I contacted Lowes and my building contractor who had taken delivery of the appliances...they visited the house and were able to immediately replicate the problem by turning the circuit back on. Both commented that the range needed to be removed immediately for safety reasons. Unfortunately, because I had reported the problem directly to the manufacturer, they were refusing to allow LOWES to replace it without a visit from [REDACTED], who, I’m afraid , has a financial incentive to declare it repairable rather than replace it. My confidence in Lowes has risen sharply and my confidence in Fridgidare, as a brand, has tanked. Lowes has made a commitment to resolve the issue including the possibility of returning all the appliances with no questions asked while Fridgidare refuses to adopt any other stance than to make an appointment with [REDACTED]. Its ashame they don’t understand the damage that can be done by the empowered consumer in a digital world.

      Model

      FPES3085KFD

      Serial number

      NF12326888

      Bought from

      Lowes, North Carolina

      Bought

      Aug 8, 2011

      Where

      Caswell Beach, North Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Fridgidare FPES3085KFD, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1434. Hurt, care not known

      Made Sep 7, 2011 · , sent to the company Oct 18, 2011 · , published by CPSC Nov 1, 2011

      The product, in the report: Frigidaire Smoothtop Range ES300

      The consumer says she walked in home and house was filled with smoke and was coming out from behind of range. The consumer says it was on for roughly 10 minutes. The consumer said she was able to turn it off by hitting the “clear” button. She said that the same thing happened again a week later. She says her walls our filled with black smoke. She has been coughing for 3 days since the incident. The consumer says she turned on the oven and stepped outside, she said that it was set to automatically shut off in two hours. She says that if she hadn’t forgotten something making her come back to the house, her house would have burned up.

      Consumer believes the short resulted frrm her using the broiler a day earlier as she’d never used it before. And the next time she turned the oven on, the electrical fire started. This needs immediate attention- poeple’s homes are in danger. If you look at the recall list and pictures of her range and model numbers are similar as ones that have been recalled. She purchased this range 1 month after 1st recall. It looks exactly like the picture of the recalled range.

      You need to see consumeraffairs.com to see the horror stories with this company and their response to fire by their product.

      Model

      FEF168GMA

      Serial number

      VF72947517

      Bought from

      Lowes, Arkansas

      Bought

      Oct 1, 2009, about then

      Where

      Lowell, Arkansas: Home/Apartment/Condominium

      Who was involved

      Age 47, Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Injury, Level of care not known

1435. No incident, no one hurt

      Made Sep 7, 2011 · , sent to the company Oct 18, 2011 · , published by CPSC Nov 1, 2011

      The product, in the report: Frigidaire Smooth Top Electric Range

      The consumer stated that her smooth top range is a potential hazard The consumer stated that she owned one electric smooth top range with an oven. The range has a digital interface. The consumer was using the right front burner at high while she was boiling corn. The burner was in use for roughly 30 minutes when the consumer turned off the range. As the consumer walked to the sink and had her back turned, the consumer heard an explosion. The consumer was not injured during the incident. The consumer did not call the fire department at the time of the incident.

      At the time the range exploded, the oven was off. The damage was so extensive that the stove top could no longer be used. There was no damage to anything surrounding the range. The consumer purchased this range on April of 2007. The consumer opted not to call the fire department. The consumer never called the firm after the incident took place. The consumer called the retailer immediately after the incident took place and the company offered to exchange the range at no expense.

      The consumer had the company deliver her a new with the exact same model and serial number and July 10, 2011. The range is cited in release 11-016.The consumer stated that beginning in 2008 and 2009 (dates unknown) the consumer was experiencing on many occasions (about 3-4 times) that the back left burner once, rear right burner the other times. On all occurrences the consumer found the range on and found the rotary knob of the range in the on position. The consumer received a recall notice in the mail from Frigidaire the week of 12/14/2010.

      The consumer spoke with a representative that same week and told her they would FedEx her the parts that were needed and fix the range at their expense. The consumer was told that originally the serviceman would be there on 12/20/2010 but the consumer chose to reschedule. The consumer was informed to unplug the range or unplug the circuit breaker. At this point, the is still off. The consumer had the product fixed (date unknown) in January 2011. On September 2, 2011 the consumer came home found that the range was on and the knob was set to the on position.

      The consumer that were sitting on the front burner were burned. The fan over the stove came on automatically because of the heat. The consumer called the firm (date unknown) a few days afterward at the number for the firm’s recall hotline. The consumer was offered by the firm that they will offer 70% cost of the range or repair the range at no expense. The consumer was unsure whether what she wanted to do and advised the firm that she will call them back. The consumer received a package on September 5th, 2011 with a seal kit to repair the range.

      The consumer is not happy with the firm’s solution and no longer wants the product. This particular range on the right front burner has a chip on it from the excessive heat. The range did not damage her home or the surrounding appliances. The consumer never called the called the fire department about this range. The consumer was not harmed by this product. The consumer did not call the retailer about this range.

      Model

      PLES389EC

      Serial number

      NF71518888

      Bought from

      Lowes, South Carolina

      Bought

      Apr 6, 2007

      Where

      Toccoa, Georgia: Home/Apartment/Condominium

      Who was involved

      Age 60, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      No Incident, No Injury

1436. No one hurt

      Made Sep 5, 2011 · , published by CPSC Sep 27, 2011

      The product, in the report: FRIGIDAIRE GALLERY SERIES RANGE SMOOTH TOP

      RE: FRIGIDAIRE GALLERY SMOOTH TOP RANGE (NOT ON RECALL LIST) MODEL #GLEFS79DQL SER#VF70820739 Stove top doing exactly what the recalled one does.Left front burner no control turns on and off by itself and while cooking goes to high heat even on low,At this point range is unplugged due to fire risk! Sears,Frigidaire, and the recall line have no Interest in solving my problem(Same answer not on recall list can’t help you)When our homes start burning up maybe someone will care! can you help?Tons of people with same issues on the recall blog!

      Thank You

      [REDACTED]

      Model

      GLEFS79DQL

      Serial number

      VF70820739

      Bought from

      SEARS

      Bought

      Mar 1, 2007, about then

      Where

      dade city, Florida: Home/Apartment/Condominium

      Who was involved

      Age 49, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand FRIGDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1437. No one hurt

      Made Sep 1, 2011 · , published by CPSC Sep 26, 2011

      The product, in the report: ES340 CONTROL, SELF-CLEANING OVEN WITH CERAMIC COOKTOP

      While using the self cleaning cycle on my Frigidaire ES340 CONTROL, SELF-CLEANING OVEN WITH CERAMIC COOKTOP, the outside glass in the oven door exploded spraying glass over the kitchen area.

      Model

      FEFL79DCD

      Serial number

      VF53311917

      Bought from

      LOWES

      Bought

      Oct 19, 2005, about then

      Where

      Darlington, South Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand FRIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1438. Emergency room

      Made Aug 30, 2011 · , published by CPSC Sep 21, 2011

      The product, in the report: 30” Frigidaire Electric Range ES400 Controls, Self Cleaning Oven with Ceramic Glass Cooktop, Convection Bake and Roast

      While opening the oven door on the stove the handle fell off and the oven door came apart in my hands. It just sort of exploded out on me. I had been roasting meat at 450 degrees when this occurred. As the door fell down it hit me on the shin slicing my leg open.

      The cut looked deep and is approx. 2 - 21/2 inches long. I went to the local Emergency room and received six stitches and a tetanus shot.

      Prior to this incident I did not experience any problems with the door or the door handle.

      The oven is a self cleaning, convection range in a stainless steel finish. The metal part of the door with the glass window in it separated from the interior door that keeps the heat in the oven. The bolts that hold the handle on just fell on the floor. Neither of the bolts appear to be broken or damaged. I had the oven on for approximately 1 hr. at 450 degrees.

      We cannot figure out why the door separated. Had a child been in front of the door when that happened I believe the force could have done serious perhaps fatal damage.

      Model

      PLEF398CCD

      Serial number

      VF40220596

      Bought from

      Appliance Direct

      Bought

      Mar 2, 2004

      Where

      Palm Bay, Florida: Home/Apartment/Condominium

      Who was involved

      Age 52, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Injury, Emergency Department Treatment Received

1439. No one hurt

      Made Aug 26, 2011 · , published by CPSC Sep 20, 2011

      The product, in the report: Fridgedaire, white, electric smoothtop stovetop

      We purchased a Fridgedaire Electric Smoothtop Stovetop in 2007.

      Model #FEC30S6ASF (which is not listed on the 2 existing Recall Lists Release #09-333 dated 8/27/09 & Release #11-016 dated 10/21/10).

      However, the Serial #NF71020590 is within the range of the S/Ns that were recalled and the stove top is experiencing the same issues:

      1) Fails to turn off after being switched off 2) Heats to different temperatures than selected and 3) Recently started sparking and making a crackling noise beneath the stovetop as if it were going to catch on fire.

      Model

      FEC30S6ASF

      Serial number

      NF71020590

      Bought from

      Conn’s Appliances

      Bought

      Sep 15, 2007

      Where

      Lewisville, Texas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Fridgedaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1440. No one hurt

      Made Aug 22, 2011 · , published by CPSC Sep 14, 2011

      The product, in the report: Oven/ Range Glass cooktop Stove

      The other morning we decided to cook something on the stove and make some biscuits in the oven. After cooking with the cooktop and preheating the oven, we placed the food in the oven an started to bake. We heard a loud pop a smoke came out of the top control panel. This oven/range has had other problems in the past and after closer inspection, the damage could have occured during a cleaning cycle. We followed all instructions in the guide to the letter. This was our first oven that had this feature. We have had a total of three problems. First: The handle kept falling off because the screws used weren’t long enough. Solved with longer screws. Second: The appliance bulb exploded while going through the cleaning cycle and damage to the mogul base was a result. Solved by not ever running the cleaning cycle again. remove light base and replace light. =( Third: The Control Board commonly referred to as the “Clock” arc’ed out sending 240 VAC into the 120 VAC components in the rest of the board. I would say this is because of a lack of proper spacers between the two boards that are sandwiched together in this unit and many others. The lack of proper spacers would have prevented this from happening, and the manufacture has issued a replacement part with no description why or even if they have addressed this issue. Also, speaking with a rep there has been no recall on these or any other units.

      Result: Won’t buy products from that manufacturer again. Have to out-source the control panel from a third party as the manufacturer won’t replace a defective component and is charging too much for the part. Now upon closer inspection the light mogul base needs to be replaced as well. The only good news is the handle doesn’t fall off after installing longer screws.

      Conclusion: They should recall this product! It posses a fire hazard from the cleaning cycle and a defective design in their control board. They have switched part numbers from 316207509 to 316207529. What they changed. Who knows. They wouldn’t disclose this to me over the phone.

      Model

      FEFL78CBC

      UPC

      NA

      Serial number

      VF41406175

      Bought from

      Lowe’s of Conyers, Georgia

      Bought

      Jul 17, 2004

      Where

      Loganville, Georgia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1441. No one hurt

      Made Aug 19, 2011 · , published by CPSC Sep 12, 2011

      The product, in the report: Frigidaire Smoothtop Slide in Range Model#FEFL79FCB Serial# VF64433110 stainless steel

      08/19/2011-Today I was making dinner and my Left Front Burner on my Frigidaire Smoothtop range malfunctioned. I Boiled potatoes on High in a pot that fit the burner, then simmered the potatoes on 2 or 3. When I shut the burner OFF and removed the pot from the burner it continued to Glow RED and produce massive amounts of heat. The burner continued in this state for about 30 - 45 seconds. I toggled the knob between low and off a few times and it shut down.

      Model

      FEFL79FCB

      Serial number

      VF64433110

      Bought from

      Lowes, Connecticut

      Bought

      Jul 15, 2006, about then

      Where

      Broad Brook, Connecticut: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1442. No one hurt

      Made Aug 19, 2011 · , published by CPSC Sep 12, 2011

      The product, in the report: model # FEFL79DBL serial # VF70148021 electric stove

      I have a stove manufactured by Frigidaire. The model # is FEFL79DBL and the serial # is VF70148021. The left front stove burner will not shut off with the switch on the stove. The only way I can turn the stove off is to unplug it from the wall or turn off the electrical breaker. Frigidaire’s website shows they have a safety recall on some of their products but mine is not listed. My stove is having the same problem as the ones listed on their website. I’ve checked the internet for a solution and there are a lot of folks having the same or similar problem as the one I’m having. Something needs to done at the governmental level !

      Model

      FEFL79DBL

      Serial number

      VF70148021

      Bought from

      Lowes, Virginia

      Bought

      Aug 1, 2008

      Where

      Chesapeake, Virginia: Home/Apartment/Condominium

      Who was involved

      Age 46, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frididaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1443. No one hurt

      Made Aug 19, 2011 · , published by CPSC Sep 12, 2011

      The product, in the report: electric oven range

      We have a Fridgidaire electric range/oven. My wife smelled wire burning and saw smoke coming from the back of the range. I pulled it away from the wall. I saw a small fire in the back of the range where the wiring conects to the heating element. I unplugged the range and was able to just blow out the flames. It also left a black mark on wall. I saw on your web site that many Fridgidaire range ovens had been recalled. My model # was not listed but sounds similar to the other recalls listed. I did contact the manufacturer but was told no recall. My model # is FEFL77ABG and serial number is VF32517673. I believe this product to be extremely dangerous and could have caused a larger fire in my kitchen had we not been home or had we simply been in another room. thank you [redacted]

      Model

      FEFL 77ABG

      Serial number

      VF 32517673

      Bought from

      Lowes

      Where

      Godfrey, Illinois: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1444. No one hurt

      Made Aug 19, 2011 · , sent to the company Dec 29, 2011 · , published by CPSC Jan 13, 2012

      The product, in the report: Smoothtop electric Range

      The consumer says the upper left burner sometimes does not turn off when being turned off. The consumer says he can get the burner to turn off by hitting the knob on and off a few times. The consumer says this poses a real fire hazard. The consumer says he contacted the manufacturer who said the unit is not on recall. The consumer has brand and hazard for product listed under Release # 09-333, but his model number is not on the recall list.

      Model

      FEC32S6ABF

      Serial number

      NF70226044

      Bought from

      Sears

      Bought

      Aug 15, 2008

      Where

      Fort Mill, South Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1445. No one hurt

      Made Aug 17, 2011 · , published by CPSC Sep 9, 2011

      The product, in the report: Frigidaire Electric Range

      Good Evening, My Frigidaire Electric Range purchased in 2003 suddenly turned on,. The front right element is bright red and wont turn off, I had to unplug it to get it to turn off, when I plug the stove back in , buttons are in the off position the right front burner turns on. I checked Frigidaires website and found there were many recalls on this model,sold at the very same time as mine. I emailed customer service gave them the model number and they emailed me saying my stove was not recalled. They show a picture of the stove in question(looks exactly like mine) give the model and serial number and the problem being the electric elements turn on and wont turn off causing a fire hazard. This was a very scary incident this morning when my 13 yr. old almost burned the house down making pancakes for her girlfriends who slept over because the electric element malfunctioned. There are many complaints from others who got the same answer as I did. This is clearly a FIRE HAZARD and should be recalled like the others. Im leaving my stove unplugged tonight.

      Model

      #FLEF398CCC

      Serial number

      VF34623014

      Bought from

      Holloways Appliance, Connecticut

      Bought

      Nov 25, 2003

      Where

      Newington, Connecticut: Home/Apartment/Condominium

      Who was involved

      Age 13, Female

      The reporter’s relation to them

      My Parent

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1446. No one hurt

      Made Aug 14, 2011 · , published by CPSC Sep 6, 2011

      The product, in the report: Electric Smooth Top Range

      I have a Frigidaire Gallery Range GLEF378ASE. I reported the same issue November 2010.

      In November 2010 I was cooking and went in the Kitchen to find my range so hot you could not even open the door it would not turn off and continued to get hotter and hotter We had to go turn the breaker off. I reported it to you and to Frigidaire and I had my range fixed and Frigidaire paid to get it done but would not add it to there recall list, even though it was doing the same thing as several other models on there recall list. They also would not put the part on the stove that they were putting on the recall models. So I continue to use the stove. Today August 14th. I had cooked dinner and turned off the stove. about a hour later smelled something burning and walked into my kitchen were my stove was not on but was at least 500 to 600 degrees. I tried resetting the stove and turning it off and on but it continued to get hotter, Once again we had to go turn the breaker off to get the stove to turn off. I feel Frigidaire has put my family in dangerous. and I would like something done about this. Why do they have several models on there recall list but chose not to acknowledge my model. My stove is doing the same thing. I hope other people are as lucky as I have been and not got harmed or there house burned down. Is this what needs to happen before anything is done about it. I would hope not.

      [REDACTED] [REDACTED] [REDACTED]

      Model

      GLEF378ASE

      Serial number

      VF20806459

      Bought from

      Big Sandy Supecenter, Ohio

      Bought

      Aug 5, 2004, about then

      Where

      Milton, West Virginia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire Galler, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1447. No one hurt

      Made Aug 11, 2011 · , published by CPSC Sep 2, 2011

      The product, in the report: frigidaire smooth top range with convection oven and warmer

      My frigidaire range had a recall. I replaced the knob they sent me for the recall. My range got hot without being turned on, caused smoke damage to my home after the knob had been replaced

      Model

      LES389FEA

      Serial number

      NF63011085

      Bought from

      Lowes, Washington

      Where

      Selah, Washington: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1448. No one hurt

      Made Aug 7, 2011 · , published by CPSC Aug 29, 2011

      The product, in the report: Frigidaire Free standing Range/oven white

      Frigidaire Range top stove- Burners change temperature without warning. No matter the setting they suddenly go to the highest heat level. It has happened on a regular basis & has caused ruined dinners & pots & pans. Most recently it began to start a fire as the unit started smoking! I am afraid it could cause a housefire. I unplug the stove everytime I leave the house. I would like the company to repalce the range with a new safe unit or repair the problem to a safe working unit.

      Model

      Frigidaire FEFL58GSB

      Serial number

      VF73233547

      Bought from

      Lowes, Florida

      Bought

      Dec 1, 2008, about then

      Where

      McIntosh, Florida: Home/Apartment/Condominium

      Who was involved

      Age 48, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1449. No one hurt

      Made Aug 6, 2011 · , published by CPSC Aug 29, 2011

      The product, in the report: White Frigidaire Eelectric Range. Model #FEF336BGWD. Smoothtop Range with Electronic Time of Day Controls and a Porcelain Enamel Oven Interior

      I turned the oven on to 425 degrees to preheat. After a few minutes, the oven began to pop, spark, smoke, buzz, and shoot flames inside. Luckily, I was standing in the kitchen when it happened, so I quickly turned the oven off - it continued. I pulled out the stove and unplugged it. It finally stopped. If I had not been standing right there - it would have caused a major fire. When we turned it back on later to test it, the oven AND the range top did not work at all.

      Model

      FEF336BGWD

      Serial number

      VF93811672

      Bought

      Nov 1, 1999, about then

      Where

      Owosso, Michigan: Home/Apartment/Condominium

      Who was involved

      Age 4, Female

      The reporter’s relation to them

      My Child

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1450. No one hurt

      Made Aug 4, 2011 · , published by CPSC Sep 29, 2011

      The product, in the report: Electric range smooth top

      Consumer states that his electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on his model and serial number, because his range poses the exact same problem as the one on recall.

      Consumer stated that her electric range’s oven turned “on” spontaneously without being switched on. Consumer said that she had to turn ‘off’ from the circuit breaker. Consumer said that she been having this issues with the range’s oven for some time, but the last time on 08/01/2011 she could turn off the range’s oven by turning the knobs in the “off” position.

      No injury

      Consumer called and explained incident to retail rep. (Name unknown), who told consumer that is nothing that they can do for consumer because the warranty had expired.

      Consumer Added: Having to worry about a dysfunctional range that turned on by the itself to an extreme heat and would not turn off when pushing the off button, was a scary situation; having to run down to the breaker box to get it to turn off. Having no stove for five days and the safety of my home and the people and animals that live in the house was no concern of Frigidaire. This was not the first time this had happened, it has occured several times in the past. Called Frigidaire and same response to call technician of their choice and then it would be a recall, so this time I did as they wanted. Then the wishes, washes started talking about warranty. I didn’t ask for warranty. I am not happy with the way I was treated by Frigidaire employees, the way they gave me the run-around and lied, in the beginning of the phone call it says it was recorded, shouldn’t it have been recorded?

      Model

      FEFL77ASD

      Serial number

      VF13629826

      Bought from

      Lowe’s, Missouri

      Bought

      Aug 2, 2006

      Where

      Kansas City, Missouri: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1451. No one hurt

      Made Jul 30, 2011 · , published by CPSC Aug 22, 2011

      The product, in the report: Frigidaire Electric Range Self-Cleaning with Ceramic Cooktop Black

      I’m writing in regards to Frigidaire Electric Range Model # FEFL77ABF | Serial # VF24626066. Earlier today I was cooking a pizza at 425 degrees and when I went to set the timer, the timer began malfunctioning (displaying random numbers). It wasn’t the first time I’d seen this with this oven, so I simply reset the timer and it worked fine. After the pizza was done I took it out and shut the oven off.

      Around ten minutes later the oven started beeping continuously with “F1” flashing on the display. I opened the oven and found that the heating element was turned on and glowing orange, heating the oven well beyond the 425 degrees it was previously set to, even though the oven was shut off. I attempted to shut the oven off again, which stopped the beeping momentarily (after 10 seconds or so it began again), but the heating element continued to run. I then shut off the circuit completely and then a few seconds later flipped it back on to see if that solved the issue, but sure enough the element began heating up again on its own. I shut the circuit off and waited 30+ minutes and tried again, but the heating element again began heating up.

      This is an obvious fire hazard and I shudder to think what would have happened if this had occured while I wasn’t home. How can a device like this do anything other than completely shut down in the event of any kind of detected malfunction?

      How hot was this oven going to get before shutting down?

      Model

      FEFL77ABF

      Serial number

      VF24626066

      Bought from

      Lowes

      Bought

      Dec 15, 2002

      Where

      Jonesville, Michigan: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1452. No one hurt

      Made Jul 28, 2011 · , published by CPSC Aug 19, 2011

      The product, in the report: 36 inch electric ceramic glass cooktop

      My wife was cooking diner on her Frigidaire electric smoothtop cooktop, when the middle burner (which she was not using) came on heating to High temperature. she could not turn the heating element off. The digital readout for that element did not indicate an off position and the heating element was glowing Red Hot. At that point I had to open the circuit breaker in order to prevent damage to the appliance or a possible fire. I later closed the circuit breaker to the cooktop to check it out, but still the unit did not operate correctly. As I rotated the control knob for the defective heating element, it would indicate from low heat directly to high heat without a stop position. also at times it indicate ERE . If this had happend while we were away from the area where the cooktop is located, it very well could have caught on fire and burned the house down. I would also like to say that we were not notified of this recall, I only found out about it after the fact. Our product was registered with Electrolux when we purchased it in 2006.

      Model

      GLEC36S9EB

      Serial number

      NF63207454

      Bought from

      Witbeckappliance.com

      Bought

      Sep 20, 2006

      Where

      Oliver Springs, Tennessee: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1453. No one hurt

      Made Jul 21, 2011 · , published by CPSC Aug 12, 2011

      The product, in the report: 24” Frigidaire electric self-cleaning wall oven, in black, and with convection oven capabilities

      We bought a 24” self-cleaning electric wall oven by Frigidaire, from Sears, in Dec of 2004. It was installed in August of 2005. We also bought a 3 year service plan that was never used. We are retired and in our 70s and thought this would last our lifetime! Instead it bit the dust 6 years later :(

      On the evening of Tuesday July 19, 2011 I was preparing dinner and had the broiler on- but no food in the oven- when I heard 2 loud pops. I was not near the oven at the time, and when I checked I could smell electrical burning, but see no outer reason for the noise or smell. Then I noticed the cooktop and oven were off- that circuit breaker had blown. We soon realized the wall oven was totally inoperable, the door would not close properly and there were strange icons in red on the control panel.

      A technician the next morning determined that the circuit board behind the control panel had blown and also expelled a metal component that had been part of the construction. There was heavy smoke damage and burning to the oven itself, and to the wood cabinet the oven is in. We felt very fortunate that fire had not consumed the entire cupboard! Further investigation revealed that the entire control panels was totally destroyed as well. The replacement of parts, and installation would cost far more than a new oven. Now we are faced with needing to buy a new wall oven. In his 13 years of experience, the technician had never seen such force and destruction. Even though circuit boards do have to be replaced occasionally, usually it is not within 6 years, and usually there is not this excessive damage.

      It is not clear whether the explosion and destruction is due to a design flaw, or this oven was just a one-off lemon appliance. However, we thought it wise to alert the Consumer Product Safety Commission of the possibility of such a problem and its potential danger of personal injury.

      Thank you, [REDACTED]

      Model

      GLEB2759DBA

      Serial number

      NF44521692

      Bought from

      Sears, Washington

      Bought

      Dec 4, 2004

      Where

      Bellevue, Washington: Home/Apartment/Condominium

      Who was involved

      Age 75, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1454. No one hurt

      Made Jul 21, 2011 · , published by CPSC Aug 12, 2011

      The product, in the report: Electric Range

      On May 12, 2011, I purchased a new Frigidaire electric range from Lowe’s. The appliance has a glass cooking top. The control panel is at the front and is surrounded by a black plastic border, with a rim which extends about 3/8” above the cooking surface and which is 1- 1/2 inches from the element at the nearest points.

      On July 21, as I was cooking dinner, I accidentally moved the cooking pan so that it touched the rim. The rim melted and portions of the rim stuck to the bottom of the pan and were transferred to the glass cooking surface as I moved the pan back over the element.

      This incident occurred during normal cooking; no excess temperatures or unusual cooking techniques were involved. I was, in fact, totally unaware of the damage until I had completed cooking and went to wipe up what I assumed was a small spill but which turned out to be the damaged plastic.

      While the appliance has permanent damage, I feel fortunate that I did not come in contact with the melted plastic as a serious burn might have resulted.

      To emphasize my major point, it appears to me that there is a serious safety concern in the manufacture of an appliance which combines a cooking surface the purpose of which is to reach high temperatures with an adjacent material with a melting point below that which might be reached by normal use.

      Model

      FGES3045KFC

      Serial number

      NF11120853

      Bought from

      Lowe’s, North Carolina

      Bought

      May 12, 2011

      Where

      Chapel Hill, North Carolina: Home/Apartment/Condominium

      Who was involved

      Age 71, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1455. No one hurt

      Made Jul 21, 2011 · , published by CPSC Aug 12, 2011

      The product, in the report: electric cook top

      After moving into a mobile home we installed the cook top and I was awakened by a popping noise, the back left burner had gone one all by itself and was melting a candle holder, thank God I woke up because not only do we live in a mobile home but I had my granddaughter overnight. Also if you have the burners on low they still go high and if not watching it burns the food. I called Frigidarie and they gave me customer # of [REDACTED] they couldn’t do anything till I had model #. I can’t find the model # to the cook top and I would not only like to get it fixed but would like to know if this series has been recalled. I don’t like using the oven that much because I fear that maybe something is wrong with it. Can you help me?

      Model

      elements

      Where

      N. Ft. Myers, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1456. No one hurt

      Made Jul 20, 2011 · , published by CPSC Aug 10, 2011

      The product, in the report: Electric Range

      Re: Frigidaire Electric Range model# FEF376ASB. The oven was set on 375 degrees with the speed bake control on. After approximately 45 minutes, I smelled smoke and went to check oven. The broiler element was bright red, all controls were still as I had set them for baking. I turned off oven, but the element did not turn off. I had to turn the breaker off to get it to stop heating.

      I do not find this model number to be on a recall yet, but obviously this is extremely dangerous and I see that there are many instances of this happening to others.

      Please advise what I should do now.

      Model

      FEF376ASB

      Serial number

      VF13018876

      Bought from

      Best Buy, Texas

      Bought

      Jul 16, 2002

      Where

      Huntsville, Texas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1457. First aid

      Made Jul 20, 2011 · , published by CPSC Aug 11, 2011

      The product, in the report: Frigidaire Cooktop 5 burner, multi-select size.

      On Monday after cooking dinner and cleaning our cooktop one of our burners would not turn off, in fact when you trid to turn it off it kept getting hotter. Before realizing what was happening I put my hand near the burner and burned my right hand.

      We decided to turn this off at the fuse box and have not used the product since. I checked to see if the product was recalled on the Frigidairs website, which it was not. I do have an extended warranty on this appliace and attempted to contact Frigidaire by phone for two days, but simply received a message that the call center was down.

      I sent an e-mail today and received the following reply from Electrolux.

      Thank you for contacting Frigidaire.

      We regret to hear that you are having difficulties with your Cooktop. In cooperation with the U.S. Consumer Product Safety Commission, Electrolux Home Products, Inc. is voluntarily recalling certain Frigidaire Electric Cooktops and Slide-in Ranges. Liquids pooling under the control knob can cause the surface heating element to turn on unexpectedly, heat to temperatures other than expected and then not turn off, posing a risk of fire and burn hazards to our consumers.

      Regrettably, your Model is listed under this recall; we ask that you stop using and unplug the recalled range or power off the cooktop at the circuit breaker.

      Please call1-888-281-5310 between 8:00am to 10:00pm (EST) Monday through Saturday, to schedule a free service call.

      Regards, [REDACTED] Upon calling the number listed and speaking to a representative named [REDACTED] I was told this product was not recalled and that I had to start this process all over again tomorrow.

      Clearly my model, although not yet recalled, has this same dangerous defect.

      Model

      PLEC3659ECC

      Serial number

      NF70619159

      Bought from

      Setzer’s Appliances

      Bought

      Jun 10, 2010, about then

      Where

      Jacksonville, Florida: Home/Apartment/Condominium

      Who was involved

      Age 44, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Injury, First Aid Received by Non-Medical Professional

1458. No one hurt

      Made Jul 19, 2011 · , published by CPSC Aug 10, 2011

      The product, in the report: Frigidare electric range less than 8 years old

      The oven was set on the lowest temp to keep waffles warm while bacon was being cooked to go with it. In less than 10 minutes after turning the oven on the temperature rocketed to extremely high and began beeping and showing an error message. We could not turn the appliance off and it had to be unplugged to stop it. In the evening we plugged it in again and, without turning the oven on, it superheated again and had to be unplugged . We felt that this presented an extreme fire hazard and that it was fortunate that when it malfunctioned we were right there.

      We got rid of this appliance and purchased a different brand.

      Model

      I don’t know

      Bought from

      Karl’s appliance store

      Bought

      Jul 30, 2004, about then

      Where

      Yankton, South Dakota: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidare, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1459. No one hurt

      Made Jul 18, 2011 · , published by CPSC Aug 8, 2011

      The product, in the report: Frigidaire FEFL79GCA model black glasstop electric stove with stainless steel body. Two large front burners, two small back burners with a “warmer” burner in the back middle. Oven has ‘speed bake’ feature and is self-cleaning, with a storage drawer underneath it.

      We have a Frigidaire electric glass top stove, with black glass and stainless body. The front left burner started staying on and heating at very high heat a few months ago. We stopped using the burner. The oven is also miscalibrated by 25 degrees.

      This stove was knew with a previous homeowner in 2007-08 and was sold with the house when we purchased it in 9/08.

      Model

      FEFL79GCA

      Serial number

      VF72455722

      Bought from

      Deward & Bode

      Bought

      Apr 7, 2007, about then

      Where

      Bellingham, Washington: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1460. No one hurt

      Made Jul 18, 2011 · , published by CPSC Aug 8, 2011

      The product, in the report: Stainless steel glass-top stove and oven.

      Summary: The left-front burner on my Frigidaire electric glass-top stove wouldn’t turn off.

      Details: When I started cooking, I set the burner to high for about a minute, then reduced the heat to 5. After a couple of minutes I realized the heat was too high. I double checked which control I was using and reduced it again. After another 30 second, the burner was still glowing brightly, so I turned ALL burners off. The burner continued to glow brightly even when all burners were turned off. I double checked again by turning each control on then back off to feel the click, indicating the off position. The burner continued to glow brightly. By this point the teflon pan was removed, but had already been ruined. I shut off power to the stove at the circuit breaker. When I restored power, all seemed normal again. The next morning, my wife was cooking again and the same thing happened.

      The stove is now disconnected fearing fire and burn hazards. Maker: Frigidaire Model #: FEFL79GCA Serial #: VF72237353

      Model

      FEFL79GCA

      Serial number

      VF72237353

      Bought from

      Lowes

      Bought

      Jul 4, 2007

      Where

      Pendleton, Indiana: Home/Apartment/Condominium

      Who was involved

      Age 46, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1461. No one hurt

      Made Jul 15, 2011 · , published by CPSC Aug 5, 2011

      The product, in the report: Electric Wall Oven

      I was using my Frigidaire Electronic Wall Oven in Convection mode last night; it was set at 425 degrees and the glass door exploded and shattered into thousands of pieces.

      Model

      GLEB30S8CSA

      Serial number

      NF31707993

      Where

      Williamsburg, Virginia: Home/Apartment/Condominium

      Who was involved

      Age 39, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1462. No one hurt

      Made Jul 14, 2011 · , published by CPSC Aug 5, 2011

      The product, in the report: Frigidaire flat top oven/stove Model # FEF376ASL

      my frigidaire flat top oven/stove started smoking out of the vents in the back panel and the oven and the clock stopped working. When I pulled the back cover to investigate I found the control board had a 2” burn mark that completely burned the etching off the board. We live in Florida and lightning is always a concern but was not the case here as we were in the middle of a severe draught and had not had any storms in a month. The model number of the stove is FEF376ASL and the control board is a Spitfire SF5306 Rev. D

      Model

      FEF376ASLVF40809680

      Bought from

      appliance direct, Florida

      Bought

      Jul 10, 2003, about then

      Where

      Ocoee, Florida: Home/Apartment/Condominium

      Who was involved

      Age 43, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1463. No one hurt

      Made Jul 13, 2011 · , published by CPSC Aug 4, 2011

      The product, in the report: Stainless Steel, ES340 Control, Self-Cleaning Oven with Ceramic Cooktop

      My flat top range turns on spontaneously without being switched on and fails to turn off after being switched off, it also heats to a very high degree, unlike I have ever seen. I purchased a 4 year extended warranty, and this incident happened less than a month after it expired.

      Model

      FEFL79FCC

      Serial number

      VF70267887

      Bought from

      Lowes store # 1736

      Bought

      Apr 14, 2007

      Where

      Georgetown, Kentucky: Home/Apartment/Condominium

      Who was involved

      Age 43, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1464. No one hurt

      Made Jul 13, 2011 · , published by CPSC Aug 24, 2011

      The product, in the report: Electric range/smooth top

      Consumer states that her electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on her model and serial number, because his range poses the exact same problem as the one on recall.

      Consumer stated that her electric range turned on spontaneously without being switched on (the left front burner) and the temperature rise up without being switched

      The part that goes behind the knobs(turned off/on) had been replaced two years ago.

      Consumer called and explained incident to mfr’s rep. (name unknown) who said that the product is not longer under warranty.

      Consumer feels that his electric range could pose a fire hazard.

      Model

      FEFL79FCC

      Serial number

      VF70157694

      Bought from

      Lowes’, Nevada

      Bought

      Dec 4, 2007

      Where

      Carson City, Nevada: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1465. Hurt, care not known

      Made Jul 11, 2011 · , published by CPSC Aug 12, 2011

      The product, in the report: Electric Range with coil burners.

      The consumer says the back left burner will not respond to the controls. The consumer says when she sets it on low it goes to high and gets hotter. The consumer says the coil sparked like it was going to catch on fire the last time she used it. The consumer says it does not respond to the setting and when she tries to reduce the heat it just gets hotter. The consumer contacted the manufacturer who told her that they could not do anything but take her complaint but in order for her product to be under recall, other people would have to report it as well. the consumer says this has happneed about 4 times but the last time was the most frightening. consumer says she has minor burns on her fingers just from trying to get the pot off of the burner. The consumer has the same brand and hazard as listed in Release # 09-333 .

      Model

      FEF455BBE

      Serial number

      NF64714954

      Bought from

      Lowe’s

      Bought

      Jan 15, 2007, about then

      Where

      Marion, North Carolina: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Injury, Level of care not known

1466. No one hurt

      Made Jul 9, 2011 · , published by CPSC Jul 29, 2011

      The product, in the report: Frigidaire electric stove

      stove is about 4 years old and about a 11/2 years ago when you turn the stove on bake, it somehow switches to broil and it burns what you have in it. If I would not of been paying attention my stove would of caught fire. It does not do this all the time, enough to upset me. I writing this to you now to see if anyone eles has been having the same problem. I spent alot money on this stove for it to be acting up already. I should of keep my 1970 stove that worked great, but didnt look good in my kitchen. With my old stove I could lay down and take a nap and not worry about my house catching on fire. This new stove I cant even go to the bathroom. Noone should have to worry about burning their house down everytime you cook dinner.

      Model

      fefl79hbb

      Serial number

      vf81430148

      Bought from

      lowes, Ohio

      Bought

      Jul 9, 2008

      Where

      willoughby, Ohio: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1467. No one hurt

      Made Jul 8, 2011 · , published by CPSC Aug 1, 2011

      The product, in the report: Glass top stove. Product # PLEF398CCA

      Burner was turned on level 4 and was hotter than should have been. Griddle turned white it was so hot. Also, when the HE went off the burner was still very warm, enough that you could not touch it. This happens all the time.

      Model

      PLEF398CCA

      Bought from

      Riverside Appliance, California

      Where

      Riverside, California: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidiare, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1468. No one hurt

      Made Jun 29, 2011 · , published by CPSC Aug 2, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says that when she bakes items in oven and pull the pan out the glass pan will explode. The consumer says that this has happened 2 or 3 times. The consumer says she cannot place anything on the bottom rack because it burns things really fast. The consumer says her temperature is only set between 350-375 degrees. She is concerned for her safety and has discontinued use of the range. The consumer says also the burners cook things to hot and fast.

      Model

      FEF336ASF

      Serial number

      VF30126848

      Bought from

      Lowe’s

      Bought

      Jun 15, 2003, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1469. No one hurt

      Made Jun 24, 2011 · , published by CPSC Jul 19, 2011

      The product, in the report: Frigidaire electric wall oven. Black. Model number FEB24S2ABE.

      Terrible chemical smell coming from new Frigidaire electric wall oven (model number FEB24S2ABE) after it heats up. More noticeable on HI BROIL setting or on BAKE at high temperatures. I have now had this issue on two different units (see below).

      The chemical smell is very difficult to describe in comparison to other known odors. It is NOT a burning plastic smell. It is NOT the smell of the manufacturing oils that burn off in the first few minutes of operating a new oven.

      The odor burns the lungs and eyes. It requires airing out the entire house. I am very concerned that the chemicals may be dangerous.

      Frigidiare honored the warranty and replaced the original unit manufactured in November 2010 with another unit manufactured in December 2010, presumably at the same plant. The new oven has the same odor issue as the first model, suggesting this issue is probably impacting other consumers.

      The two appliance repair technicians servicing the unit indicated that they have never encountered a similar odor in all of their years working on ovens. They needed to leave the house after the odor made them feel ill.

      During the ordeal with the two ovens, Frigidaire customer service required that I try a number of things including: - Cleaning the entire inside of the oven with diswashing soap (twice). - Operating the oven at high temperatures (multiple times totalling more than 10 hours). The odor does not have a self cleaning feature, so it was run on HI broil or at 450 - 500 degrees. - Leaving ammonia in a bowl overnight to “soak up” any odors. - Having a technician dismantle the unit to look for mice droppings, insects or burnt wires (none found).

      Despite all of the obvious signs that there is something wrong with the manufacturing of these units, and that the smell isn’t going to just “go away”, the appliance repairmen were asked by Frigidaire’s technician hotline to AGAIN run the oven at high temperatures for 3 more hours, releasing more of this unknown chemical into my home.

      Needless to say, it didn’t work. Frigidiare has not admitted to any known issues from consumers with new ovens. It’s hard to believe that this is true given that I’ve now been given two defective ovens.

      I would like some answers as to what chemical is responsible for the odor, and whether it is a health hazard to humans and/or pets.

      Model

      FEB24S2ABE

      Bought from

      Lowes

      Bought

      Nov 5, 2010, about then

      Where

      Plainville, Connecticut: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1470. No one hurt

      Made Jun 23, 2011 · , published by CPSC Jul 15, 2011

      The product, in the report: frigidaire electric range, smooth top black and chrome

      WAS USING OVEN TO BAKE POTATO AT 350F TEMP LFET ROOM , FOR A FEW MIN AND SMOKE DECTOR WENT OFF, RAN TO KITCHEN TO FIND OVEN GLOWING FROM TOP ELEMENT AND SOME SPARKS AT BACK OF STOVE . CONTROL PANEL WOULD NOT TURN STOVE OFF, I GRABBED HOT MITTS AND PULLED STOVE OUT AND UNPLUGGED. CONTROL PANEL WAS SHOWING ERROR CODE F10, WAITED 10 MIN AND PULUGED BACK IN TO RESET, STOVE TOP WORKS FINE BUT WHEN TRYING OVEN REPEATED SAME PROBLEM, IF I HAD LEFT AND WENT OUT SIDE I DONT KNOW WHAT WOULD HAVE HAPPENED CALLED FRIGIDAIRE AND THEY SHOWED NO CONSERN

      Model

      fefl79hcb

      Serial number

      vf81927316

      Bought from

      lowes, Arkansas

      Bought

      May 12, 2008

      Where

      MORRILTON, California: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1471. No one hurt

      Made Jun 22, 2011 · , published by CPSC Aug 1, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says the front right burner would cut on by itself. He contacted the builder who replaced the whole unit. The consumer says it worked okay for a while, but then if he turned on one burner a different one would turn on. The consumer says the burners are also turning on spontaneously without being turned on. The consumer says his unit is doing the exact same thing as listed in the recall. The consumer contacted the manufacturer who transferred him around to different departments and someone told him they would call him back, yet they never did. The consumer says lastnight he cleaned the range and washed the dishes. He stepped outside for a moment. When he came back inside, the burner was on. Consumer has same brand and product as listed in release # 09-333. His model and serial # are not included in the recall.

      Model

      FEC30S6ABF

      Serial number

      NF70112003

      Bought from

      came with home

      Where

      Van Buren, Arkansas: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1472. No one hurt

      Made Jun 16, 2011 · , published by CPSC Jul 11, 2011

      The product, in the report: Frigidaire Oven (Wall Oven, Electric)

      The control panel for my oven caught fire. Left black marks on cabinet. If someone hadn’t been nearby, it would have burned a large portion of the house.

      Model

      PLEB2759DCA

      Serial number

      NF44713792

      Bought

      Jan 1, 2004, about then

      Where

      College Park, Georgia: Home/Apartment/Condominium

      Who was involved

      Age 45, Male

      The reporter’s relation to them

      My Friend / Neighbor / Co-worker

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1473. No one hurt

      Made Jun 15, 2011 · , published by CPSC Jul 8, 2011

      The product, in the report: A Frigidaire smooth-top range/oven with broiler. Stainless finish, the range top is black with two large burners in front and two smaller ones in back. Between the two back burners is a “warming zone”. Digital readout, knobs to turn for the burners.

      One of the large burners on our smooth-top range malfunctions. Oftentimes, when I turn it on, it will turn itself up to the highest heat level (10) even though I may have it set to a low level, such as 3. It is also difficult to turn the burner off; usually, we have to run downstairs and flip the breaker off for 30 seconds just to get the burner turn off (and once, after the 30 second wait, we turned it on and the burner came back on!).

      Model

      FEFL 79GCA

      Serial number

      VF79291936

      Bought from

      Sears

      Bought

      Jun 10, 2008, about then

      Where

      Weirton, West Virginia: Home/Apartment/Condominium

      Who was involved

      Age 33, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1474. No one hurt

      Made Jun 15, 2011 · , published by CPSC Jul 8, 2011

      The product, in the report: Frigidaire Smooth Top Stove/Oven

      In August 2009 I heard about a recall on Frigidaire Smooth Top Stoves. The problem described is exactly what I was experiencing. I called the company and was told that my model was not under the recall. Despite having the same problem, I was told that they would do anything about it. The problem consists of the burner either not turning off the first time it is turned off (often have to try several times) and/or not turning down when done so by the knob. This evening while cooking, the burner would not turn off at all. This is a serious fire hazard.

      Model

      FEFL79DQ

      Serial number

      VF64444494

      Bought from

      Sears (I think), Ohio

      Where

      Baltimore, Ohio: Home/Apartment/Condominium

      Who was involved

      Age 44, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1475. No one hurt

      Made Jun 4, 2011 · , published by CPSC Jun 27, 2011

      The product, in the report: smooth top stove electric

      Figidaire model # PLEF 398ACA serial # VF20820655

      Stove has been recalled due to fire hazard. I have contacted the company and had the unit serviced twice, neither service fixed the problem. Stove top will sometimes not cut off when you turn the dials, will heat at varying temp. somtimes burning food. When stove is in use, the stove top will overheat and you will get error messages, and flashing will not turn off, have to un;ug unit to reset, and must let completly cool before being able to use the stove top again.

      I have contacted the company on numerous occassions, I want a replacement unit or a credit to purchase a new one.

      Model

      plef398aca

      Serial number

      vf20820655

      Bought from

      Sears, Florida

      Bought

      Jun 1, 2002, about then

      Where

      delray beach, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1476. No one hurt

      Made Jun 1, 2011 · , published by CPSC Jul 14, 2011

      The product, in the report: Smoothtop electric Range

      The consumer says the front left burner turns on by itself. He says he has to unplug it to turn it off. Consumer says when he plugs the unit back in it will turn on again after about an hour or so. The consumer says he contacted the manufacturer and they offered to pay for parts but not diagnosis and labor. Consumer is worried about a potential fire hazard in his home.

      Model

      FEFB79GBA

      Serial number

      VF71639043

      Bought from

      came with home

      Bought

      Apr 15, 2011, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1477. No one hurt

      Made Jun 1, 2011 · , published by CPSC Jun 22, 2011

      The product, in the report: Frigidaire model FEC30S6AB. Smooth black glass, cook top.

      This incident involves Frigidaire smooth cooktop FEC30S6AB. The first unit was purchased new from Grand Appliance on 2/23/08. The kitchen was in process of being remodeled so the unit was installed approximately 1 month later. Upon starting up one of the burners for the first time, a large electrical arc and loud pop came from the unit. The burner went into thermal run-away and would not turn off. For fear of burning down the house, I had to run down stairs to turn off the breaker to mitigate the catastrophic hazard.

      I immediately pulled the unit out and returned it to Grand Appliance as an out of box failure. Grand Appliance exchanged the item for another new Frigidaire smooth cooktop FEC30S6AB on 4/6/2008. This unit lasted until 2010 then the lower right burner failed to turn off and began going into thermal run-away. Again, I had to run down stairs to turn off the breaker to mitigate the catastrophic hazard. The unit would intermittently reproduce this failure, with the last failure occurence on 2/5/2011.

      I have isolated the failure on the second unit to the lower right burner on this unit and have not used this burner since.

      With the wife now home with 2 little kids, the probablity of occurrence and severity present an unacceptable risk level. Internet research has proven this to be a known frequent event by Frigidaire. Frigidaire needs to be held liable for their products. I seek reimbursement of the purchase price.

      Model

      FEC30S6AB

      UPC

      ?

      Serial number

      ?

      Where

      Kenosha, Wisconsin: Home/Apartment/Condominium

      Who was involved

      Age 36, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1478. No one hurt

      Made May 29, 2011 · , published by CPSC Jun 21, 2011

      The product, in the report: Frigidaire Smooth Cooktop Range Gallery Series

      One of the elements (front left) will turn on spontaneously without being switched on and sometimes fail to turn off after being switched off and it will heat to different temperatures than selected and it will spark and smoke at times.

      Model

      GLEF369DSJ

      Serial number

      VF70823136

      Bought from

      Nebraska Furniture Mart, Kansas

      Bought

      May 1, 2007, about then

      Where

      Olathe, Kansas: Home/Apartment/Condominium

      Who was involved

      Age 61, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire Gallery Series, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1479. No one hurt

      Made May 26, 2011 · , published by CPSC Jun 30, 2011

      The product, in the report: Electric Range

      The consumer says the oven turned on by itself and she had to unplug unit to turn it off. The consumer says she got the unit as a replacement because her previous unit was doing the same thing. The consumer says the unit has two ovens and that the smaller oven is the one that turned on. The consumer says the last time she used that oven was a week prior to the incident. She has not tried to turn it on since.

      Model

      PLEFMZ99GC

      Bought from

      A la orden Discount, Puerto Rico

      Bought

      Nov 22, 2008

      Where

      Unspecified: Unspecified

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1480. No one hurt

      Made May 19, 2011 · , published by CPSC Jun 13, 2011

      The product, in the report: Electric Ceramic Cooktop

      Hazard: The surface heating elements can 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to our family and other consumers.

      Model

      FEC30S6ABF

      UPC

      ?

      Serial number

      NF81022952

      Bought from

      LOWES, Ohio

      Bought

      Oct 1, 2009, about then

      Where

      Bellbrook, Ohio: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidare, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1481. No one hurt

      Made May 17, 2011 · , published by CPSC Jul 15, 2011

      The product, in the report: Smoothtop Electric Range

      Consumer says the left front burner wont turn off and also will go from low to high. Consumer says that unit is doing the same thing that is listed in the recall, although it is not a model number listed on the recall. The consumer contacted the manufacturer and they told him it was not on a recall and offered to send out a technician at the consumer’s expense. Consumer says his wife says the unit also sparks when she tries to turn it on or off.

      Model

      FEFL79GCA

      Serial number

      VF71039958

      Bought from

      Lowe’s, Ohio

      Bought

      May 15, 2008, about then

      Where

      Marion, Ohio: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1482. No one hurt

      Made May 14, 2011 · , published by CPSC Jun 7, 2011

      The product, in the report: Frigidaire free standing range; purchased 7/30/2007; Serial NO. VF72250055; Model FEFL79GCA. Stainless steel with black smooth cook top.

      Frigidaire free standing range Model FEFL79GCA. Purchase date 7/30/2007. Serial number VF72250055. Burner is not turning off when knob is in off position; not cooking at temperature set at; and turning back on from off position. We have extended warranty. Called Frigidaire and explained problem. They sent service technician; he ordered parts and installed. The burner continues to not cut off; and cook at much higher temperature than set. We looked on line to see if any recalls had been issued and noted many models for same reason. We did not see our model listed, however, it is doing the same thing as the recalled models. Has this model also been noted to have the same issue and please advise on how we proceed with Frigidaire.

      Model

      FEFL79GCA

      Serial number

      VF72250055

      Bought from

      Lowes, Virginia

      Bought

      Jul 19, 2007

      Where

      Midlothian, Virginia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

1483. No incident, no one hurt

      Made May 9, 2011 · , published by CPSC Jun 13, 2011

      The product, in the report: Smoothtop Electric Range

      Consumer stated that for over the past 4 years he has been experiencing similiar problems of Release # 09-333. He has contacted the dealer and several services has been administered to the unit but those services did not resolve the problems.

      Consumer stated that his most recent occurred approximately 2 weeks ago.

      Consumer is concerned that this unit is a fire hazard and should be recalled

      Model

      PLEC3659EC

      UPC

      unknown

      Serial number

      unknown

      Bought from

      Howards Appliances, California

      Bought

      Apr 1, 2007, about then

      Where

      Arcadia, California: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      No Incident, No Injury

1484. No one hurt

      Made Mar 18, 2011 · , published by CPSC Jul 18, 2011

      The product, in the report: Electric Oven

      Consumer stated that while the oven was in use for broiling the oven door was open she heard a rattling noise, she noticed that the noise was coming from the vent, and then their was a flash of flame that started blazing and then the unit powered off but the fire was still blazing, her spouse switched off the circuit breaker for the flames to dissolve.

      3/18/11 Consumer contacted the manufacturer and was advised that the unit was not recalled or under warranty but as a ‘goodwill ’ gesture they would sent out a service representative which would be a charge to her.

      Consumer believes that this oven is a fire hazard and should be recalled.

      Model

      GLEB27S7CSB

      Serial number

      NF44619812

      Bought from

      Sears, Oklahoma

      Bought

      Mar 8, 2005, about then

      Where

      Oklahoma city, Oklahoma: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED

      How badly, in CPSC’s words

      Incident, No Injury

CPSC’s disclaimer

Sources