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Frigidaire refrigerators

320 reports to CPSC, the latest made Oct 11, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

  • 320reports to CPSC
  • Oct 11, 2026the latest report was made
  • May 20, 2011the earliest
  • 0with the company’s comments
Brand
Frigidaire
Makers
ELECTROLUX/WHITE CONSOLIDATED and CURTIS INTERNATIONAL LTDMakers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (42)

“Fridgidaire”, “Frigidaire Gallery”, “Frigidaire/Electrolux”, “Fridgedaire”, “Fridgidare”, “Frigidare”, “FRIGEDAIRE”, “FRIGIDAIR”, “FRIGIDAIRE GALLERY”, “FRIGIDAIRE SIDE BY SIDE”, “Frgidaire”, “Fridgadaire Refridgerator”, “FridgeAire”, “Fridgedaire Electrolux”, “Fridgeladaire”, “Fridgidair”, “Frididaire”, “Frigedaire”, “Frigidair”, “Frigidaire (By Electrolux)”, “Frigidaire (Electrolux)”, “Frigidaire - Gallery series”, “Frigidaire - owned by Electrolux”, “Frigidaire / Electrolux”, “Frigidaire Electroclux”, “Frigidaire Electrolux”, “Frigidaire Galaxy”, “Frigidaire Gallery Refrigerator Model FGHI2164QF”, “Frigidaire Gallery series”, “Frigidaire Model FGHB2844LFD”, “Frigidaire Model FGID2466QF SERIAL #”, “Frigidaire Professional”, “Frigidaire Refrigerator by Electrolux”, “Frigidaire gallery”, “Frigidaire gallery series”, “Frigidaire refridgerator”, “Frigidaire refrigerator”, “Frigidaire side by side freezer, frig”, “Frigidaire side by side fridge/freezer”, “Frigidaire-brand Minifridge”, “Frigidaire/Curtis” and “GE Frigidaire Gallery”

By month

31 reports from November 2025 to October 2026; the most in June 2026, 5. 289 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20263
September 20264
August 20264
July 20261
June 20265
May 20264
April 20261
March 20262
February 20262
January 20263
December 20252
October 20254
September 20255
August 20258
July 202510
June 20251
May 20251
March 20252
February 20251
December 20241
November 20245
October 20241
September 20242
August 20243
July 20248
June 20241
April 20245
March 20248
February 202419
January 20246
December 20232
November 20232
September 20232
August 20233
July 20232
June 20231
May 20232
April 20231
March 20232
February 20233
January 20231
December 20222
November 20223
October 20223
September 20222
August 20225
July 20222
June 20225
May 20221
April 20221
February 20221
January 20221
December 20212
October 20212
July 20213
June 20211
April 20212
March 20211
February 20211
January 20211
December 20201
October 20201
September 20201
August 20203
June 20201
March 20201
February 20201
October 20192
September 20192
March 20193
February 20191
November 20181
July 20183
June 20181
May 20181
April 20181
January 20182
December 20174
November 20171
October 20172
September 20171
August 20172
July 20171
May 20172
April 20173
March 20171
February 20172
January 20172
December 20163
November 20162
October 20162
September 20161
August 20163
July 20162
May 20161
April 20162
March 20162
February 20162
January 20161
December 20152
November 20151
October 20151
September 20151
August 20154
July 20151
June 20151
May 20151
April 20151
March 20153
February 20151
January 20151
December 20141
November 20142
September 20141
August 20143
July 20141
May 20142
April 20141
February 20141
January 20141
December 20131
October 20131
September 20131
August 20132
July 20131
June 20132
May 20132
April 20131
March 20131
January 20131
December 20121
November 20121
September 20121
July 20123
June 20121
May 20121
April 20123
March 20121
February 20121
January 20121
December 20112
October 20113
September 20111
August 20112
July 20111
June 20111
May 20112

How badly anyone was hurt

  • Emergency room 3 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 6 CPSC: Injury, Seen by Medical Professional
  • First aid 12 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 22 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 8 CPSC: Injury, Level of care not known
  • No one hurt 232 CPSC: Incident, No Injury
  • No incident, no one hurt 31 CPSC: No Incident, No Injury
  • Not said 6 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

  1. Hurt, no treatment

    Made Feb 21, 2024, sent to the company Feb 26, 2024, published by CPSC Mar 11, 2024

    The product, in the report: Frigidaire French Door Refrigerator Model FFHB2750TS

    There is a major Design and/or Manufacturing defect on Frigidaire French Door Refrigerators with in door ice and water dispensers. Our 3 year old Model FFHB2750TS has a huge ice formation at Ice Maker Drain which caused the plastic to break. When inspecting the area the ice cut my finger and obviously could be a great hazard to a child. This is obviously a major design and/or manufacturing defect and completely UN-acceptable for a 3 year old $2,000 Refrigerator.

    Model
    FFHB2750TS
    Serial number
    4A04718409
    Bought from
    U.S. Appliance
    Bought
    Feb 10, 2021
    Where
    Debary, Florida: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. No one hurt

    Made Feb 18, 2024, sent to the company Feb 23, 2024, published by CPSC Mar 8, 2024

    The product, in the report: Side by side refrigerator

    Ice bucket part broke off into the ice

    Model
    FGU2632LES
    Serial number
    4A20801973
    Where
    Spring Lake Heights, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Feb 16, 2024, sent to the company Mar 15, 2024, published by CPSC Mar 29, 2024

    The product, in the report: ice maker issue Refrigerator

    (12/15/2023) The consumer notice that she was having the same issue as the refrigerators that were recalled. She contacted the firm and was advised that her product was not included.

    The consumer was trying to get ice out of the dispenser, but it would not come out. She heard a crack. The consumer didn’t realize that there were plastic chips in the ice until she saw it in her grandson’s glass.

    Model
    FFS52615TS2
    Serial number
    4A92716157
    Bought from
    in home
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  4. No incident, no one hurt

    Made Feb 16, 2024, sent to the company Feb 21, 2024, published by CPSC Mar 6, 2024

    The product, in the report: White Frigidaire refrigerator/freezer, Model # FFHS2322MWLA, Seriel # 4A70202781, 22.6 Cu ft.

    Similar to the Frigidaire side by side refrigerator recall dated 2/8/24, I have experienced similar issues with cracking and shards of sharp plastic in the ice bucket of my side by side refrigerator/freezer. I have had several instances of these plastic pieces (up to 1” or more in length) winding up in my cup when using the external ice dispenser. My refrigerator was purchased in 2017, but my model number (FFHS2322MWLA) was not included in the recent recall. I still occasionally get larger pieces of plastic if I use the external ice dispenser, but almost always see at least some small slivers. Because of this, I have stopped using the external dispenser and obtain ice via hand by opening the freezer door and reaching into the ice maker bucket.

    Model
    FFHS2322MWLA
    UPC
    N/A
    Serial number
    4A70202781
    Bought from
    Menards, Princeton, IN
    Bought
    Mar 8, 2017, about then
    Where
    Princeton, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  5. No incident, no one hurt

    Made Feb 15, 2024, sent to the company Feb 16, 2024, published by CPSC Mar 4, 2024

    The product, in the report: Frigidaire black side by side refrigerator ice bin

    My Frigidaire refrigerators ice bin broke apart by the auger and put pieces of plastic into ice bin. My model is not included in the current recall but I think should be.

    Model
    FFHS2611LBRA
    Serial number
    4A60800779
    Bought from
    Lowes
    Bought
    Jun 20, 2016, about then
    Where
    Humble, United States: Home/Apartment/Condominium
    Who was involved
    Age 69, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire refrigerator, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  6. No incident, no one hurt

    Made Feb 13, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

    The product, in the report: Black Side by Side Frigidaire Fridge Model Number FFHS2611LBMA serial Number 4A50120722

    I have a Frigidaire Fridge that is not part of the recent recall but is experiencing the same exact issue with plastic pieces being broken off internally and ending up in drinking water.

    Model
    FFHS2611LBMA
    Serial number
    4A50120722
    Bought from
    Lowe’s
    Bought
    Feb 2, 2015
    Where
    Las Cruces, New Mexico: Other Public Property/Office
    Who was involved
    Age 33, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  7. No one hurt

    Made Feb 12, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

    The product, in the report: Stainless steel side-by-side refrigerator

    When dispensing ice from the side-by-side refrigerator, my mother-in-law found small and large pieces of white plastic in the ice after a piece got into her mouth from the drink. I removed the ice holder and emptied it and found more plastic pieces and where they had broken off from. The icemaker became unusable and continues to be unusable.

    Model
    FFHS2611PF2
    Serial number
    4A32314384
    Bought from
    Lowes, Tennessee
    Bought
    Jul 29, 2013
    Where
    Fall Branch, Tennessee: Mobile/Manufactured Home
    Who was involved
    Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Feb 12, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

    The product, in the report: Refrigerator freezer ice maker keeps cracking and plastic pieces breaking off into ice.

    Plastic breaking in the ice machine causing harm

    Model
    FFHS2611LWMA
    UPC
    FFHS
    Serial number
    4A70221903
    Bought from
    Lowes St. Clairsville OH 43950
    Where
    Belmont, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Fridgedaire Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Feb 12, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

    The product, in the report: Frigidaire side by side Refrigerator

    Piece broke off my ice maker and went into my icebox,then into my cup

    Model
    LFSS2612TFO
    Serial number
    4A82224518
    Bought from
    Lowes
    Where
    Monticello, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  10. Emergency room

    Made Feb 11, 2024, sent to the company Feb 14, 2024, published by CPSC Feb 29, 2024

    The product, in the report: Frigidaire Refrigerator

    I swallowed plastic shards from from the ice bucket in our Frigidaire refrigerator and it caused an injury to my throat. I had to go to the emergency room because of this. This happened July of 2022. There is now a recall on these refrigerators because of other reports of this happening.

    Model
    FGSS2635TF
    Serial number
    4A92606692
    Where
    Blue Ridge, Texas: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  11. No incident, no one hurt

    Made Feb 11, 2024, sent to the company Feb 14, 2024, published by CPSC Feb 29, 2024

    The product, in the report: Side by side refrigerator freezer with ice maker

    Frigidaire Model: FFSS2615TD3 Serial # 4A01109331 Broken finger from ice maker fell into bucket. I found broken plastic floating in a drink when I almost swallowed it.

    Model
    FFSS2615TD3
    Serial number
    4A01109331
    Where
    Granbury, Texas: Home/Apartment/Condominium
    Who was involved
    Age 59, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  12. No one hurt

    Made Feb 10, 2024, sent to the company Feb 14, 2024, published by CPSC Feb 29, 2024

    The product, in the report: Fgss2635td9 model # black stainless side by side

    Weve found plastic in are ice maker also just like the recalled ones. But ares is not included in recall.

    Model
    Fgss2635td9
    Serial number
    4a10620142
    Bought from
    Bill and tods
    Bought
    Mar 4, 2021, about then
    Where
    Livonia, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 47, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  13. No incident, no one hurt

    Made Feb 10, 2024, sent to the company Feb 13, 2024, published by CPSC Feb 28, 2024

    The product, in the report: Answered in the first statement

    I own a Frigidaire side by side refrigerator model#FFUS2613LPO. I see they have recalled the ice makers on several models due to the plastic piece that sends the ice to the crusher breaking and dispensing with the ice. My unit is not listed but did the same thing perhaps this recall shoud be expanded?

    Model
    FFUS2613LP0
    Serial number
    4A03601
    Bought from
    Best Buy
    Bought
    Jan 10, 2018, about then
    Where
    Tacoma, Washington: Home/Apartment/Condominium
    Who was involved
    Age 64, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  14. No one hurt

    Made Feb 10, 2024, sent to the company Feb 27, 2024, published by CPSC Mar 12, 2024

    The product, in the report: Frigidaire Black Stainless Steel Side-By-Side Refrigerator (FGSS2635TD)

    Within one year of purchase of a new Frigidaire side-by-side refrigerator, the interior shell cracked. This shell is specifically EXCLUDED by the manufacturer. However, this is a health and safety risk because moisture and food can enter inside the liner cavity and with the temperature and humidity fluctuations cause bacterial, viral and mold growth - common causes of human respiratory illnesses.

    Model
    FGSS2635TD
    UPC
    012505644221
    Serial number
    4A93821727
    Bought from
    Appliance Connection
    Bought
    Nov 16, 2019
    Where
    Carrollton, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Feb 9, 2024, sent to the company Feb 14, 2024, published by CPSC Feb 29, 2024

    The product, in the report: Frigidaire side by side stainless steele

    I have a Fridgidaire refrigerator that the ice bucket plastic broke and was dispensed into our drinking glass.

    Model
    Ffss2615ts
    Serial number
    4483723688
    Bought from
    Big Sandy Superstore
    Bought
    Dec 1, 2018, about then
    Where
    Huntington, West Virginia: Home/Apartment/Condominium
    Who was involved
    Age 9, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Feb 1, 2024, sent to the company Feb 13, 2024, published by CPSC Feb 28, 2024

    The product, in the report: Basic level refrigerator without any internet connections, no icemaker, etc.

    Having had a new (1-1/2 year old) Frigidaire Refrigerator fail last month, I got to talking to the repair person, who explained he has been seeing compressors fail frequently since the switch to R600, which is butane. Anecdotally, I began to wonder if R600 (butane) was implicated in what seems to me as an increase in home explosions. (What can I say, I was an ICU Burn Nurse for 30 years, I think about this stuff.) I realize the overwhelming number are probably attributable to archaic gas lines, but it did make me wonder. And, I only have access to my own observations, which are often skewed and no substitute for nationwide data.

    I had filed a complaint with CPSC regarding the failure, the company’s refusal to take responsibility, etc. and I had mentioned this concern at the end of the complaint. CPSC e-mailed a reply and suggested I file a complaint at this e-mail address, so I leave the research in your capable hands.

    I want to make crystal clear that my refrigerator did not do anything except stop working. I just wondered, after my conversation with the repair person, if the problem could be wider than just compressors failing and actually concern overheating, fan failures and then explosions. Also, manufacturer date is a guess since the form would not accept Don’t Know or N/A in that spot, but it was manufactured before 4/13/2022 when I bought it new.

    Model
    FFHT2045VB1
    UPC
    Unable
    Serial number
    BA14916915
    Bought from
    Rochester Appliance
    Bought
    Apr 13, 2022
    Where
    Rochester, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Jan 18, 2024, sent to the company Feb 2, 2024, published by CPSC Feb 16, 2024

    The product, in the report: Frigidaire white side by side refrigerator. Model - LFSS2312TP

    I’m reporting a Frigidaire refrigerator side by side - model # LFSS2312TP. I purchased at the end 0f 2020 and received in 2021 and I’m currently on the 7th time that it has thawed and defrosted on both the freezer and refrigerator side. I’ve had multiple repair companies come out to replace parts and the same issue keeps occurring which is freon is slowing leaking out somewhere and somehow. I’ve reached out to Frigidaire numerous times stating the issue at hand and that it will only last me 3 -6 months until I have to throw everything out. The 1st time occuring a few months after we had it delivered and set-up and lastly just a few weeks ago. Wasting more money on food that has gone bad. No injuries have occurred but since the same issue is the freon leaking, how is that this item cannot be replaced? The damage this can cause to my family from the exposure over numerous times of no repair and no help from the company at all.

    Model
    LFSS2312TP
    Serial number
    4A03404698
    Bought from
    Lowes
    Bought
    Dec 19, 2020, about then
    Where
    Endicott, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Jan 16, 2024, sent to the company Jan 22, 2024, published by CPSC Feb 5, 2024

    The product, in the report: French door refrigerator with pull out freezer on the bottom

    Smelled something funny inside my refrigerator. Starting to investigate and found the light bulbs had melted the plastic surrounding them and had burnt the foam insulation underneath as well. Unplugged the refrigerator and removed all 4 light bulbs.

    Model
    FGHN2844LF5
    Serial number
    4A14700061
    Bought from
    Lowes
    Bought
    Nov 15, 2011
    Where
    Crookston, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 10, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Jan 15, 2024, sent to the company Jan 18, 2024, published by CPSC Feb 1, 2024

    The product, in the report: Hi, my Frigidaire refrigerator model number FFHB2750TD5 ice maker hard plastic pieces are coming apart and comes out through the ice dispenser. I almost choked on it. I have not received any information regarding a recall.

    Almost choked on hard plastic piece from icemaker, it was dispensed with ice. Several pieces was noted in the cup.

    Model
    FFHB2750TD5
    Serial number
    4A90203483
    Bought from
    Lowes
    Where
    Salisbury, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Jan 9, 2024, sent to the company Jan 30, 2024, published by CPSC Feb 13, 2024

    The product, in the report: Frigidaire Side by Side Refrigerator, silver front doors, black sides, 36in wide x 69in tall x 32in deep. Model no. FRS6LR5ES3. Serial no. 4A61811197. Ice maker JSI-26.

    Just this afternoon, the icemaker in my Frigidaire side-by-side refrigerator caught fire. Everything in the freezer and refrigerator compartments is covered in a film of smoke, and the whole house smells. Model no. FRS6LR5ES3. Serial no. 4A61811197 Purchased Fall 2006.

    Model
    FRS6LR5ES3
    Serial number
    4A61811197
    Bought from
    Lowe’s, Michigan
    Bought
    Sep 20, 2006, about then
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 43, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Jan 9, 2024, sent to the company Feb 8, 2024, published by CPSC Feb 23, 2024

    The product, in the report: Refrigerator Icemaker side by side refrigerator

    Caller stated that she noticed the icemaker has bits of grinded plastic pieces falling out into her glass. She feels that this issue is unsafe and should be taken off the market. Also spring Caller stated that she tried to contact the manufacturer but has not reached anyone. Caller would like the matter to be investigated for a recall before consumers are seriously injured. Finally reached rep who scheduled an ins. This resulted in replacing ice maker with new one and a admition that this refrig. had been reca in 2022 This product was recalled in 2022. I feel it should not have been sold to me.

    Model
    FRSS2323AB6
    Serial number
    4a30601010
    Bought from
    Spencer’s TV & appliances, Arizona
    Bought
    Mar 10, 2023, about then
    Where
    Mason, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 85, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Jan 4, 2024, sent to the company Jan 8, 2024, published by CPSC Jan 24, 2024

    The product, in the report: Frigidaire 25.6 Cubic Foot refrigerator model # FRSS2623AW, serial # 4A12605117

    Will using the ice dispenser on my Frigidiaire (Model FRSS2623AW) refrigerator, a jagged triangular piece of plastic (1-5/8”x2”x2-1/2”) came out with the ice. Although this piece was quite obvious, a smaller piece could easily go unnoticed and present a danger if swallowed. There had been a previous recall on this refrigerator’s ice maker, which was repaired by a manufacturer technician. I contacted Frgidaire and their solution was for me to pay for a technician to come to my house and investigate, which i declined.

    Model
    FRSS2623AW
    Serial number
    4A12605117
    Bought from
    Lowes
    Bought
    Oct 23, 2021
    Where
    El Cajon, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Dec 29, 2023, sent to the company Jan 4, 2024, published by CPSC Jan 22, 2024

    The product, in the report: Frigidaire side by side refrigerator model#GRSC2352AF3

    Clear plastic tube (part of the ice dispensing container) broke off and the jagged piece, approx. 1.5 inches long, was dispensed with the ice into a glass.

    Model
    model#GRSC2352AF3
    Serial number
    4A31900308
    Bought from
    Lowes Hardware
    Bought
    May 20, 2023, about then
    Where
    Santa Clarita, California: Home/Apartment/Condominium
    Who was involved
    Age 65, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Dec 4, 2023, sent to the company Dec 6, 2023, published by CPSC Dec 20, 2023

    The product, in the report: Fridgedaire refridgerator stainless steel 26”

    I went to empty the ice bucket and found a part and a spring in the ice bucket. It is the level arm which my model # is on the recall list but Fridgedaire says I am not part of the recall. I want to know why. It is the exact piece the recall is for. This product was installed by my builder along with stove, dish washer and microwave.

    Model
    FRSS26L3AF
    Serial number
    4A22118932
    Bought from
    Lowes
    Bought
    Aug 23, 2023, about then
    Where
    Bourbonnais, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Fridgedaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Nov 16, 2023, sent to the company Nov 20, 2023, published by CPSC Dec 5, 2023

    The product, in the report: Side-by-side refrigerator/freezer

    Found plastic shard in cup of ice water. Found that the ice maker dispenser had broken apart.

    Model
    FFHS2622MBD
    Serial number
    4A32518745
    Bought from
    H H Gregg
    Bought
    Jul 24, 2013
    Where
    Madison, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Nov 13, 2023, sent to the company Nov 16, 2023, published by CPSC Dec 1, 2023

    The product, in the report: Frigidaire model FRTD2021AW0, SERIAL NUMBER 4A21708608, 20.5 CU FT TOP MOUNT REFRIGERATOR, COLOR WHITE

    Homeowner attempted to move Frigidaire glass shelf with plastic trim on model FRTD2021AWO, SN 4A21708608 with my hands and the glass exploded into shards all over the room where the refrigerator is used. No personal injuries occurred, used gloves and spent over an hour cleaning up the shards.

    Model
    FRTD2021AW0
    Serial number
    4A21708608
    Bought from
    LOWES, FREDERICK MD, Maryland
    Bought
    Oct 7, 2022, about then
    Where
    FREDERICK, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand FRIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  27. No incident, no one hurt

    Made Sep 20, 2023, sent to the company Jan 9, 2024, published by CPSC Jan 25, 2024

    The product, in the report: Frigidaire side by side refrigerator model number LGHS2665KF2.

    My Frigidaire refrigerator started making a clicking sound this morning. Within 15 minutes, smoke stared pouring out from the bottom of it. I immediately pulled it away from the wall and unplugged it. While unplugged, I removed the drawers to see if maybe something spilled and perhaps dropped into the electrical parts. I didn’t see anything obvious so plugged it back in to see if I could identify the problem. Almost immediately, orange flames were visible on the bottom left corner, within the tubing coming off of the compressor. Foul-smelling smoke began filling the room again. I immediately unplugged it and the fire/sparking stopped. Thankfully I was home!

    Serial number
    4A00912443
    Where
    Colorado Sorings, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 5, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  28. No one hurt

    Made Sep 6, 2023, sent to the company Jan 9, 2024, published by CPSC Jan 25, 2024

    The product, in the report: Frigidaire side-be-side refrigerator Stainless Steel, Model FGSC2335TF7. Height 69” 7/8,Height with doors 70” ,Width 35” 5/8, Depth 28” 3/16

    Bits of plastic were coming out with the ice from the ice maker, I emptied it to see why I found a large shard of plastic. I couldn’t identify where it came from. The following day, the ice maker wouldn’t dispense ice it just made noise. I emptied it again and the front plastic “circle” at the front of the dispenser connected to the metal bar, was jammed sideways at the feeder.

    Model
    FGSC2335TF7
    Serial number
    4A91410206
    Bought from
    Best Buy
    Bought
    May 19, 2019, about then
    Where
    WEST HOLLYWOOD, California: Home/Apartment/Condominium
    Who was involved
    Age 47, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Aug 7, 2023, sent to the company Aug 9, 2023, published by CPSC Aug 23, 2023

    The product, in the report: Frigidaire side by side refrigerator and freezer with ice dispenser model # FGSC2335TF8

    plastic pieces of the ice bin in our Frigidaire refrigeration freezer broke off and came out through the ice dispenser, causing us to find several pieces of broken plastic in drinks.

    Model
    FGSC2335TF8
    Serial number
    4A92003112
    Where
    Asbury Park, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 49, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Aug 4, 2023, sent to the company Aug 11, 2023, published by CPSC Aug 25, 2023

    The product, in the report: Blue thermoelectric mini refrigerator, approximately 12” x 12” x 12” in size.

    I purchased a Frigidaire thermoelectric cooler. The product model number is EFMIS462-BLUE_CP2. The date of manufacture is stated as 11/2020. The cooler was used in my 13-year old daughter’s room to cool beverages. It began to emit a burning smell and became discolored in the vicinity of the cool/warm switch. I opened the unit and observed a defective cool/warm switch which had failed, developed resistance to current, overheated, melted and began burning the inside of the case and wiring. I discontinued use of this product as it was an obvious fire hazard. I contacted the manufacturer, and reported this incident in detail, however, I received no response.

    Model
    EFMIS462-BLUE_CP2
    UPC
    unknown
    Serial number
    A2011368130010326
    Bought from
    Walmart
    Bought
    Aug 4, 2021, about then
    Where
    Fort Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Age 13, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire, made or sold by CURTIS INTERNATIONAL LTD
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Aug 2, 2023, sent to the company Aug 4, 2023, published by CPSC Aug 18, 2023

    The product, in the report: Frigidaire side-by-side Gallery Edition-Freezer on the left and refrigerator door on the right- Model N: LGHX2636TF / SN: 4A92321698 Color is a dark stainless / grey metallic finish Total size is listed as 26cf and dimensions are: Height- 70” X Width- 36” X Depth- 33”

    We found pieces of plastic in our ice that had obviously broken off from inside the refrigerator freezer. These pieces were not seen or noticed each time until they were in our mouth and almost ingested. We are thankful it was us and not our grandkids. They were about the right size for choking on a child. The 1st incident was about 3 - 4 months ago. The most recent (listed below) was mid-July.

    Model
    LGHX2636TF
    Serial number
    4A92321698
    Bought from
    Lowes, Athens, Alabama
    Bought
    Sep 8, 2019
    Where
    Athens, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 64, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire / Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Jul 26, 2023, sent to the company Jul 28, 2023, published by CPSC Aug 11, 2023

    The product, in the report: Refrigerator ice maker

    Hello, I contacted Frigidaire on 7/24/23 to advise them that the plastic arm on the ice maker Part # 5304532555 for Frigidaire Model FRSS26L3AF0 S/N 4A13302660 had broken off resulting in several pieces of plastic falling into two different drinking cups nearly choking my wife and I. However, despite advising the rep that this item is listed as a recall on cps.gov, they refused to resolve the matter but instead advised for me to contact an authorized repair service. After contacting the repair service, they informed me that I would have to pay a $125 service fee for them to look at it but if it is out of warranty I would be liable for the call and parts. Please help!

    Model
    FRSS26L3AF0
    Serial number
    4A13302660
    Where
    Leesburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  33. Hurt, no treatment

    Made Jul 20, 2023, sent to the company Jul 24, 2023, published by CPSC Aug 7, 2023

    The product, in the report: Electrolux Home Products

    I attempted to wipe down a glass shelf insert from a Frigidate “side-by-side in my sink when i touched the glass with a cleaning rag, the glass literally exploded into tiny fragment scattering glass into 3 rooms. I have glass shards in my hair & and on my body. My lefty hand is bleeding.

    Model
    Frigidaire MOD. FPFU19F8RFB
    Serial number
    WB60546763 Stainless Steel
    Bought from
    Metro Appliance, Tulsa, OK, Oklahoma
    Bought
    Dec 31, 2013, about then
    Where
    Broken Arrow, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 67, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  34. First aid

    Made Jun 27, 2023, sent to the company Jul 19, 2023, published by CPSC Aug 2, 2023

    The product, in the report: Side-by-side Refrigerator (freezer on 1 side, refrigerator on the other)

    5/17/2023: The female consumer replaced the filter and installed the new one. After she placed it in, she thought something was wrong. She pressed the button to remove the filter and it shot out and hit her on the forehead, between her eyes. A substantial bruise with swelling began to appear on her forehead and she experienced a headache.

    She treated her injury at home initially. The pain was severe, but the consumer able to finish installing the water filter correctly.

    She contacted her physician, and he advised her to use anti-inflammatory meds and to apply ice to her injury.. The consumer was hit so hard that this incident caused a neck injury as well. She had to see a physical therapist and is taking muscle relaxers.

    The week of 5/22/2023, the consumer reported the matter to the manufacturer through their website. She received a reply that there was nothing they could for her.

    5/23/2023: The consumer wrote the manufacturer and directed her letter to their legal department. She also included pictures.

    Approximately 2 weeks later, the consumer received a call from the manufacturer’s representative (name unknown). The consumer said the rep. accused her of standing too close to the refrigerator and questioned why she did not call a repair person. The consumer told the rep. that she was the victim and ask to speak with the rep’s superior.

    6/16/2023: The consumer received a call from the manufacturer’s Claims Department. The consumer said she received the call late that evening and was unavailable to speak with the person that called her, at the time.

    The consumer left several messages with the manufacturer. However, she did receive a return call on 6/27/2023.

    Model
    PHSC39EESS5
    Serial number
    LA53902563
    Bought from
    M & M Appliacne, District of Columbia
    Bought
    Feb 13, 2006
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Age 76, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  35. No one hurt

    Made May 8, 2023, sent to the company May 9, 2023, published by CPSC May 23, 2023

    The product, in the report: Frigidaire fridge FFHB2750TS9. Sounds exactly like the recall posted here, but our model is not listed. https://www.cpsc.gov/Recalls/2022/Electrolux-Recalls-Frigidaire-and-Electrolux-Refrigerators-Due-to-Choking-Hazard-from-Ice-Maker Ours is a stainless side by side with bottom freezer. model FFHB2750TS9

    Icemaker broken, foreign objects come out with ice

    Model
    FFHB2750TS9
    Serial number
    4A10409906
    Bought from
    M and M appliance
    Bought
    Apr 16, 2021, about then
    Where
    Hanover, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 49, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made May 2, 2023, sent to the company May 17, 2023, published by CPSC Jun 1, 2023

    The product, in the report: ICEMAKER SIDE BY SIDE FRIDGE , DISPENCED IN THE DOOR. ICE BROKE THE DISPENCING PLASTIC AUGER PUTTING BROKEN PLASTIC INTO DRINK

    ICE MAKER DISPENCING AUGER BROKE PUTTING BROKEN PLASTIC INTO DRINK

    Model
    FGSC2335TFO
    Serial number
    4A82327464
    Bought from
    APPLIANCE CENTER
    Bought
    Mar 1, 2020, about then
    Where
    TOLEDO, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand FRIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Apr 6, 2023, sent to the company Apr 11, 2023, published by CPSC Apr 25, 2023

    The product, in the report: Glass refrigerator shelf approximately 18” X 15” in a Frigidaire side by side refrigerator, Model LFSS2312TF0

    I removed one of the glass shelves from my Frigidaire refrigerator (Model LFSS2312TF0) in order to clean the shelf. I held the shelf over the empty kitchen sink and rubbed it briefly with a damp cloth. Within seconds of starting to clean the shelf, it exploded and the shards of glass flew in all directions. Luckily, I had shoes on and no one else was with me. I was very fortunate not to be injured.

    Model
    LFSS2312TF0
    Serial number
    4A90711902
    Bought from
    Lowe’s, Florida
    Bought
    Jul 24, 2019
    Where
    Fort Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Age 71, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Mar 21, 2023, sent to the company Mar 24, 2023, published by CPSC Apr 10, 2023

    The product, in the report: Frigidaire Gallery Refrigerator: M/N FGSC2335TFB with built in icemaker/bin

    The icemaker bin on a Frigidaire M/N FGSC2335TFB refrigerator has failed resulting in shards of plastic (both white & clear) being dispensed into our drinking water glass. I may even have swallowed some of the small clear shards. The unit is <3yrs old (purchased May 2020). I contacted Frigidaire to address and they only advised I seek a Service provider with no other proactive measures taken

    Model
    M/N FGSC2335TFB
    Serial number
    4A00303124
    Bought from
    Goedekers.com
    Bought
    May 19, 2020
    Where
    Oxford, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 62, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Mar 14, 2023, sent to the company Apr 7, 2023, published by CPSC Apr 21, 2023

    The product, in the report: Refrigerator Ice-Maker

    The consumer indicates that she went to dispense some ice from her refrigerator ice-maker and later noticed when the ice had melted that the flap that allows the ice to come out was broken into pieces inside the cup.

    The consumer contacted the Manufacturer and explained the situation; the representative she spoke to asked her for photographs of the issue and, when reviewed, informed her that they could provide a fifty-percent discount towards a replacement ice machine as the unit is no longer under warranty. The consumer is not interested in this option as she is more concerned about the safety risks associated.

    The consumer plans on keeping her refrigerator for at least the next thirty days in case an investigation ensues.

    4/4/2023: I would like to note, electrolux did not offer 50% off of ice maker until I asked several times to speak to a supervisor. A supervisor never spoke with me.

    Model
    FPSC2278UF
    Serial number
    4A92511914
    Bought from
    Manny´s, Massachusetts
    Bought
    Aug 15, 2019, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Feb 28, 2023, sent to the company Mar 3, 2023, published by CPSC Mar 17, 2023

    The product, in the report: side by side Fridgidare Refrigerator

    stopped making ice and freezer side wont stay cold and lost our food. The refrigerator part is not as cold either.

    Model
    FRSS26L3AFO
    Serial number
    4A20506380
    Where
    Seaford, Delaware: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Fridgidare, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Feb 23, 2023, sent to the company Feb 28, 2023, published by CPSC Mar 14, 2023

    The product, in the report: Frigidaire Fire - Electrolux SN: 4A01508833 Model FFSS2315TS5

    Refrigerator spontaneous fire - 2 years old. We would like to prevent future families from suffering.

    Model
    Model FFSS2315TS5
    Serial number
    SN: 4A01508833
    Bought from
    Home Depot
    Bought
    Jun 1, 2020
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  42. Hurt, no treatment

    Made Feb 5, 2023, sent to the company Feb 8, 2023, published by CPSC Feb 23, 2023

    The product, in the report: Frigidaire Model GRMC2273CF00

    My wife and I both felt ill after having eaten food from our refrigerator that was not properly reporting the correct temperature. The freezer had stopped working and was reporting a high temperature alert, but the fridge continued to report a temp. of 36° F so we believed it was working and continued to use it. Food started to spoil faster so I finally used a thermometer and discovered the interior temperature to be around 58° F, however no high temp. alert was being displayed. Eventually, after the interior temp. of the fridge had risen closer to 70° F, the high temp. alert began to display.

    Model
    GRMC2273CF
    Serial number
    1K22280655
    Where
    Hockley, Texas: Home/Apartment/Condominium
    Who was involved
    Age 27, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  43. No one hurt

    Made Jan 24, 2023, sent to the company Jan 30, 2023, published by CPSC Feb 13, 2023

    The product, in the report: Stainless steel side by side refrigerator.

    On December 31, 2022 our three year old Frigidaire refrigerator spontaneously caught on fire in the early morning hours while my family and I slept. Fumes from the burning compressor filled the house and woke us up. Fortunately, the refrigerator was connected to the same circuit as our GFCI outlet which tripped and cut the power to the product. The refrigerator is model FFSS2615TS2. Had our GFCI outlet not cut the power, we could have lost our home or suffered worse injury.

    Model
    FFSS2615TS2
    Serial number
    4A93215486
    Bought from
    Home Depot
    Bought
    Sep 19, 2019
    Where
    Camp Hill, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Dec 14, 2022, sent to the company Dec 30, 2022, published by CPSC Jan 17, 2023

    The product, in the report: stainless side by side refrigerator freezer

    4 broken draw supports cracks in actual interior casing. ( Cut hazard) if it gets worse fridge not 1 year old cracks to plastic around glass shelves ( cut hazard)

    Model
    FRSS2623AS6
    Serial number
    4A14500030
    Bought from
    BRANDSMART USA, Florida
    Bought
    Jan 28, 2022, about then
    Where
    Coral Springs, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand FRIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Dec 7, 2022, sent to the company Dec 9, 2022, published by CPSC Dec 23, 2022

    The product, in the report: Frigidaire model #LGHK2336TF7 Baffle in the ice maker broke into 4 pieces

    I own a Frigidaire side by side refrigerator/freezer model #LGHK2336TF7. I filled my [REDACTED] and three children’s water bottles. I was drinking through my [REDACTED] lid when I clamped down on a small sharp shard of plastic that had unbeknownst to me the broken off the baffle in our ice maker. I was able to reach 2 of my children by text but had to call the school of one to have them dump her water. When dumping her water, she found a piece of broken plastic in her bottle. This could have ended in such tragedy. Either one of us could have choked on it or the sharp piece could have caused internal damage.

    Model
    LGHK2336TF7/Model Type JCD-23
    Serial number
    4A93620926
    Bought from
    Lowe’s, Kentucky
    Bought
    Jun 22, 2020, about then
    Where
    Bowling Green, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire side by side fridge/freezer, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Nov 28, 2022, sent to the company Dec 1, 2022, published by CPSC Dec 15, 2022

    The product, in the report: My Frigidaire refrigerator model number PRMC2285AF serial 1K03577601 purchased 11/2020. The issue with the icemaker it with the TOP icemaker NOT the BOTTOM one: The BOTTOM ice maker was replaced due to the recall on 7/25/2022. HOWEVER my issue is with the TOP icemaker as it’s the one spitting out plastic pieces and these pieces have been found in the ice when dispensed; I have saved these pieces. I called Frigidaire several times only to be told it was already replaced even though I said it was the TOP icemaker not the bottom one.

    My Frigidaire refrigerator model number PRMC2285AF serial 1K03577601 purchased 11/2020. The issue with the icemaker is with the TOP icemaker NOT the BOTTOM one: The BOTTOM ice maker was replaced (due to the recall) on 7/25/2022. HOWEVER my issue is with the TOP icemaker as it’s the one spitting out plastic pieces and these pieces have been found in the ice when dispensed; I have saved these pieces. I called Frigidaire several times only to be told it was already replaced even though I said it was the TOP icemaker not the bottom one.

    Model
    PRMC2285AF
    Serial number
    1K03577601
    Where
    Orlando, Florida: Home/Apartment/Condominium
    Who was involved
    Age 18, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Nov 15, 2022, sent to the company Feb 9, 2023, published by CPSC Feb 24, 2023

    The product, in the report: Frigidaire 17.6 cu ft. French door in brush steel, counter-depth Model #FRFG1723AV. SERIAL # 1K22178430 Paid $1832.88 at Home Depot

    Frigidaire fridge is not working, ruin the food, can’t eat a nutritional meal at home.

    Model
    FRFG1723AV
    UPC
    57836438
    Serial number
    1K22178430
    Bought from
    Home Depot #, Illinois
    Bought
    Jul 9, 2022, about then
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  48. No incident, no one hurt

    Made Nov 7, 2022, sent to the company Nov 14, 2022, published by CPSC Nov 29, 2022

    The product, in the report: Frigidaire Refrigerator Model: LFSS2612TP0, Serial Number: 481905968

    Frigidaire refrigerator Modal number LFSS2612TP0, serial number481905968. Door bins cracking and breaking loose, contents in door bins fall on child or foot

    Model
    LFSS2612TP0
    Serial number
    481905968
    Where
    Baton rouge, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 66, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  49. No one hurt

    Made Oct 23, 2022, sent to the company Oct 25, 2022, published by CPSC Nov 8, 2022

    The product, in the report: FRIGIDAIRE RETRO 6-CAN MINI FRIDGE - BLUE

    The Frigidaire Mini Retro 6 can fridge CAUGHT FIRE during the night with my 10 year old son sleeping just a few feet away. It was on a shelf in his room with nothing surrounding it. While our family was asleep it caught fire. My son woke up to smoke alarms sounding and his entire room/basement was covered in smoke with a ball of fire in the corner. He woke up frantic and screaming trying to find the door. It was awful. He normally keeps this fridge right next to his headboard. He had moved it to the shelf just a few days prior. The fire department said if it would have been by his bed he would have been the one who caught fire with it. They said if we would not have been home our entire home would be a loss. This product is SO DANGEROUS!!!!! MY SON COULD HAVE EASILY BEEN KILLED. THIS SHOULD HAVE NEVER HAPPENED!!!!!

    Model
    EFMIS137-BLUE
    Serial number
    A2108412420032812
    Bought from
    Walmart - Centerville Utah
    Bought
    Nov 28, 2021
    Where
    farmiongton, Utah: Home/Apartment/Condominium
    Who was involved
    Age 10, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand FRIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Oct 3, 2022, sent to the company Oct 5, 2022, published by CPSC Oct 20, 2022

    The product, in the report: Frigidaire Refrigerator Model #FGHD2368TFB Serial #4413116287

    Refrigerator: Frigidaire purchased 08/30/2021 Made in Mexico Model #FGHD2368TFB Serial #3116287 Would not hold interior refrigerator temperature thus making food unsafe to eat. Purchased from Warners Stellion [REDACTED] All of the food in the freezer defrosted and was lost.

    Model
    FGHD2368TFB
    Serial number
    4413116287
    Bought from
    Warners Stellion Appliance Store, Minnesota
    Bought
    Aug 31, 2021
    Where
    Woodbubry, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire/Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Oct 1, 2022, sent to the company Oct 4, 2022, published by CPSC Oct 19, 2022

    The product, in the report: 3 door (French) Frigidaire Refrigerator. Model LFHB2751TF serial Number. Stainless steel. Dimensions: 69 7/8” height, top of hinge covers with rollers. 70” height top of doors w/rollers/ Width 35 5/8”/ Depth, 33” including doors w/o handles.

    We have had persistent problems with Frigidaire refrigerator LFHB2751TF making ice. The hose broke and water leaked on the floor. So we tried to replace the line to the water filter. When We removed it the water filter container to replace the line it was filled with mold. Very disgusting. I would never have seen this unsanitary condition if the line hadn’t broken. We are very unhappy with this refrigerator because every drawers wheels have broken off. Almost every glass shelf is broken in some way. This was a very expensive item when we bought it.

    Model
    LFHB2751TF
    Serial number
    4A84221350
    Bought from
    Lowes Sevierville Tn 37876, Tennessee
    Bought
    Nov 26, 2020, about then
    Where
    Sevierville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire/Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Sep 30, 2022, sent to the company Oct 21, 2022, published by CPSC Nov 4, 2022

    The product, in the report: Fridge, stainless steel , fridge on top , freezer drawer on bottom

    My Frigidaire refrigerator wasn’t cooling right , front panel losing light. Pulled frig out, and water on the floor, and a large white , hard substance sticking out of back of frig. Cold to the touch. Repairman ‘s report says manufacturers installation of insulation was improper, so ice is now coming through back of fridge.. dripping down , causing rust on back of fridge also. Un repairable.

    Model
    FGHB2866PFGA
    UPC
    Don’t know
    Serial number
    4A61708256
    Bought from
    Conn’s, Arizona
    Bought
    Aug 1, 2018
    Where
    Buckeye, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  53. No incident, no one hurt

    Made Sep 13, 2022, sent to the company Sep 15, 2022, published by CPSC Sep 29, 2022

    The product, in the report: Side by side Frigidaire refrigerator with ice maker. Stainless steel.

    Fridgidaire model 4A91818290 ice maker has chunks of sharp plastic break off into my water and ice which could have easily caused lacerations to the mouth. Also, swallowing plastic is toxic. Fridgidaire has many recalled ice makers with this exact same problem, but since my model is not on their list of recalled items, they will not do anything about this dangerous issue.

    Model
    LGHK2336TF5
    UPC
    unknown
    Serial number
    4A91818290
    Bought from
    https://www.lowes.com/
    Bought
    Aug 10, 2019, about then
    Where
    Corona, California: Home/Apartment/Condominium
    Who was involved
    Age 53, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  54. No one hurt

    Made Aug 22, 2022, sent to the company Sep 22, 2022, published by CPSC Oct 6, 2022

    The product, in the report: side by side refrigerator freezer

    The consumer stated that the product caused a fire in her home on 8/28/2020. Her home and everything in it was completely destroyed.

    The consumer was in bed. The fire alarm went off. The consumer jumped out of bed and looked across the room. There was an explosion. There were flames going up the wall at the back of the refrigerator.

    The consumer stated the product was delivered on the same day. The delivery persons dropped the product on its side. The consumer stated that in her research she found out that there is a highly flammable refrigerant that is used in the the product. She thinks that the refrigerant began to leak after the product was dropped and that may have caused the fire.

    Report Update: The delivery persons dropped the side by side refrigerator-freezer on its side and laid it flat before leaving and putting it in place next to the kitchen wall where it later exploded and caught the kitchen wall and itself on fire and burned my entire house and contents completely

    Model
    LFSS2612TE
    Serial number
    unknown
    Bought from
    Lowes, Oregon
    Bought
    Jul 15, 2020
    Where
    McKenzie Bridge, Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Aug 20, 2022, sent to the company Aug 24, 2022, published by CPSC Sep 8, 2022

    The product, in the report: Ice maker inside door of Frigidaire Professional Dutch door refrigerator. Ice maker kit F1B23B and model number JBCD-22

    We are reporting a Frigidaire Professional French door refrigerator in door ice maker. I filled my glass with ice and water from the dispenser in the door. As I was finishing my drink I noted a large plastic object with a metal screw in the center in the bottom of my glass. I was using a straw thankfully and the object was too big to go through the straw.

    Model
    FPBC2277RFJ
    Serial number
    4A83113974
    Bought from
    Jeff Lynch Appliances
    Bought
    Feb 8, 2020, about then
    Where
    Fountain Inn, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Professional, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Aug 19, 2022, sent to the company Aug 24, 2022, published by CPSC Sep 8, 2022

    The product, in the report: Frigidaire retro 10L, 15can mini cooler EFMIS 183 stainless steel.

    I purchased a fridgidair mini fridge and it was advertised as being food safe for breast milk and snacks. The fridge did not get down cold enough to food safe temps and only ever reached 51F. I was using the product to store breast milk, and not having it stored at food safe temps for multiple days put the life of my 2 month old at risk as the breast milk would be at risk of spoiling or harboring pathogenic bacteria from an unsafe food temp from the product.

    Model
    EFMIS183-SS
    Bought from
    Walmart, Tennessee
    Bought
    Aug 2, 2022, about then
    Where
    Franklin, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 0, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  57. First aid

    Made Aug 18, 2022, sent to the company Aug 22, 2022, published by CPSC Sep 6, 2022

    The product, in the report: Electrolux- frigidaire refrigerator - double door

    frigidaire refrigerator constantly leaks

    Model
    dghx2655TF6
    Serial number
    4A84304311
    Where
    Saint Johns, Florida: Home/Apartment/Condominium
    Who was involved
    Age 49, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  58. No one hurt

    Made Aug 16, 2022, sent to the company Aug 22, 2022, published by CPSC Sep 6, 2022

    The product, in the report: French door refrigerator, stainless with plastic caps at top and bottom of doors

    Frigidaire refrigerator model # GRFS2853AF

    Product exhibits extremely sharp edges at door corners. Injury has not occurred yet, but I am afraid to go barefoot around this product.

    Model
    GRFS2853AF
    Serial number
    4A22220824
    Bought from
    Texas Appliance, Texas
    Bought
    Aug 6, 2022
    Where
    Arlington, Texas: Home/Apartment/Condominium
    Who was involved
    Age 51, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  59. Hurt, no treatment

    Made Jul 18, 2022, sent to the company Jul 22, 2022, published by CPSC Aug 5, 2022

    The product, in the report: Frigidaire French Doors model # FGHB2866PF2. SN 4A34318264 JBND-28 ice maker 10/16/2013

    Icemaker plastic parts broke off the forward end of the icemaker and the plastic pieces fell into the ice cube tray for months before I figured out how to take it apart and saw the broken pieces in the unit. Took weeks to get the parts ordered and installed. Looks like the recall should have taken place 6-7 years earlier. I’m lucky I’m a little fixit inclined.

    Model
    Fridgidaire
    Serial number
    4A34318264
    Bought from
    Sargent Appliance, Michigan
    Bought
    Jul 26, 2014
    Where
    MACOMB TOWNSHIP, MI, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  60. No one hurt

    Made Jul 14, 2022, sent to the company Aug 24, 2022, published by CPSC Sep 8, 2022

    The product, in the report: Refrigerator (freezer on top & refrigerator on the bottom)

    7/13/2022: The consumer opened the refrigerator door and found that the rubber seal around the refrigerator portion, was hanging down. The consumer was able to put it back on the door, but it is not secured and does not appear that it will stay in place

    The consumer called the manufacturer and reported this matter to them. Their rep (name unknown), told her that here was only a 1 year warranty on the refrigerator and since the consumer did not purchase the extended warranty, she would have to pay for any repairs.

    The consumer is concerned that she could eat spoiled food or drink unsafe beverages, because of the broken door seal.

    Model
    FFTR1835VW0
    Serial number
    BA03201424
    Bought from
    Lowes, Tennessee
    Bought
    Nov 10, 2020
    Where
    Memphis, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Jun 29, 2022, sent to the company Jul 21, 2022, published by CPSC Aug 4, 2022

    The product, in the report: side by side refrigerator

    The consumer stated that the issue with his ice maker started about a year ago. There are pieces of plastic mixed in with the ice.

    The consumer contacted the firm and was advised that the product was not under a recall.

    The consumer stated that about a year ago started the issue with the ice maker of his refrigerator. There are pieces of plastic mixed in with the ice. The firm was advised him that the product was not under a recall.

    Model
    FGSC2335TF
    Serial number
    4a80902792
    Bought from
    in home when purchased
    Where
    Diamond Springs, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Jun 27, 2022, sent to the company Jul 21, 2022, published by CPSC Aug 4, 2022

    The product, in the report: ice maker

    The consumer stated that he purchased his home on May 1st. About two and 1/2 weeks ago, he noticed that the ice maker in the Frigidaire refrigerator was breaking apart. There are plastic pieces falling into the ice.

    Model
    FGSC2335TF0
    Serial number
    4A82706821
    Bought from
    In home when purchased
    Where
    Paris, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire Galaxy, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Jun 23, 2022, sent to the company Jun 29, 2022, published by CPSC Jul 14, 2022

    The product, in the report: Frigidaire/Electrolux French door refrigerator

    Frigidaire refrigerator leaks from the back. Have dealt with the company multiple times since purchasing in mid-February. Technicians haven’t shown, etc. One finally came yesterday and now it is as bad if not worse than before. Frigidaire continues to refuse to replace it. Someone is going to end up getting electrocuted by a plugged in appliance sitting in water.

    Model
    GRFS2853AF0
    Serial number
    4A20105130
    Bought from
    Lowe’s, Indiana
    Bought
    Feb 13, 2022, about then
    Where
    Greenwood, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire/Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Jun 8, 2022, sent to the company Jun 10, 2022, published by CPSC Jun 28, 2022

    The product, in the report: It is a Frigidaire side by side refrigerator. White in color. Serial : 4A70317669

    Frigidaire Model : FFHS2611LWMA side by side is not listed in the Electrolux recall. The icemaker has plastic breaking off in the ice.

    Model
    FFHS2611LWMA
    Serial number
    4A70317669
    Bought from
    Lowes, Tennessee
    Bought
    Mar 14, 2018, about then
    Where
    Cookeville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  65. No incident, no one hurt

    Made Jun 7, 2022, sent to the company Jun 10, 2022, published by CPSC Jun 28, 2022

    The product, in the report: Side by side refrigerator

    Found broken plastic In ice bucket of ice maker to our fridge. Roughly 3 large shards and several small ones

    Model
    LFSS2612TF0
    Serial number
    4A81812257
    Bought from
    Lowes
    Bought
    Jun 15, 2018, about then
    Where
    Tucaon, Arizona: Mobile/Manufactured Home
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  66. No one hurt

    Made May 20, 2022, sent to the company May 24, 2022, published by CPSC Jun 8, 2022

    The product, in the report: Fridgidaire Ref. Serial number-4A02824327, bottom freezer.

    Frigidaire Refrigerator is not cooling, not producing ice, and condensation is on the back of the refrigerator. This unit is not even 2 years old! When the unit is not cooling at a proper temp. it can cause you to get sick or die! The company will not take responsibility.

    Model
    LFHB2751TF8
    Serial number
    4A02824327
    Bought from
    Lowes
    Bought
    Sep 5, 2020, about then
    Where
    Mt Juliet, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Apr 18, 2022, sent to the company May 11, 2022, published by CPSC May 25, 2022

    The product, in the report: Refrigerator

    Caller stated that the refrigerator caught fire, the flames emanated from underneath the unit. Caller stated that his sister notified him that she awakened to a crackling noise and discovered the incident. The flames were contained by using the fire extinguisher. Caller stated that he tried to contact the manufacturer, but he has not been able to speak with anyone as yet.

    Caller stated that he has never had an issue with the unit, this incident happened spontaneously while everyone was asleep. Caller feels that this refrigerator could have caused a house fire.

    Model
    SFSS2625TS0
    Serial number
    4a9h19303
    Bought from
    Not sure, Alabama
    Bought
    Jul 13, 2019, about then
    Where
    Huntsville, Alabama: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Feb 9, 2022, sent to the company Feb 10, 2022, published by CPSC Feb 25, 2022

    The product, in the report: Frigidaire (by Electrolux) side by side refrigerator model FFHS2622MWKA with water/ice in the door

    I had the exact same thing happen as a previous post for Frigidaire model FFHS2622MWKA refrigerator. On the morning of Feb 8th 2022 I smelled electrical ozone (electrical fire) around our kitchen. While searching for the source I started to hear a kind of crackling noise. I quickly narrowed it down to the refrigerator area. I pulled the fridge away form the wall and could see flame and smoke coming from the bottom on the unit. I unplugged it. I then removed the lower cover to inspect the electrical and compressor area. As in the previous post I also found water dripping from the hole where water lines go back and forth to the filter inside the top of the fridge. Plugging it back in for a moment confirmed the issue at the electrical connections. Insulation has burned off the wires etc. There is no repair that I would consider safe so we will have to buy a new unit as it is out of warranty. Thankfully this happened while I was near the unit and so it did not burn our house down. I can only imagine what would have happened if this had occurred overnight or if we were not able to control it.

    Model
    FFHS2622MWKA
    Serial number
    4A43426572
    Where
    MIRAMAR BEACH, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Jan 1, 2022, sent to the company Jan 4, 2022, published by CPSC Jan 19, 2022

    The product, in the report: Side by side refrigerator

    I own a Frigidaire refrigerator that came with a new house purchased in 2013. On 12/31/21, the wiring around the compressor began to smoke heavily and caught fire. The refrigerator had to be unplugged and the fire put out. We were home at the time and caught it early, but the fire was at risk of spreading to the house if we were asleep or not home.

    Model
    FFH92622
    Serial number
    4A24601233
    Where
    MARION, Iowa: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Dec 30, 2021, sent to the company Jan 4, 2022, published by CPSC Jan 19, 2022

    The product, in the report: Frigidaire Refrigerator. Model number FFHS2622MSF Serial number 4A31805035 Side by side, black sides, stainless steel front. Ht. 69 7/8 Wideth 35 5/8 Depth 31 3/4

    Hello, last night our Frigidaire fridge caught on fire in the back bottom where the motor is at. It was about 11 pm, my grandson and I were already in bed with the door closed and fan on, fortunately my son was home and upstairs where the fridge is located, (he lives downstairs in the basement apartment and is not usually upstairs) he heard crackling and smelled something burning. after investigating, he saw fire from the back of the fridge and unplugged it and thankfully no damage to the wall yet, but I shudder to think if he had not been here what could have happened. I would like a refund or a replacement. The 800 number I called from the list inside the fridge said they could only give a 10% rebate, which is ridiculous. I also used the chat and they stated the same thing. I fridge should not catch on fire which could have resulted in destruction of our home and lives. The product didn’t just break down, it caught on fire late at night too! To state that they can only give a 10% rebate when the item is clearly dangerous and somehow faulty is terrible customer service and shows a lack of concern and empathy for their customers safety, well being and peace of mind and shows only greed on the companies part.

    Model
    FFHS2622MSF
    Serial number
    4A31805035
    Bought from
    SEARS
    Bought
    Jun 15, 2013, about then
    Where
    Belvidere, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 27, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire (By Electrolux), made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  71. No incident, no one hurt

    Made Dec 3, 2021, sent to the company Dec 7, 2021, published by CPSC Dec 21, 2021

    The product, in the report: Frigidaire gallery refrigerator purchased at the end of 2019 I do not currently have the model or serial, but that may be provided.

    Due to improper manufacturing processes many Frigidaire / Electrolux refrigerators are dangerous and will fail within days to a year after purchase. Frigidaire / Electrolux does not properly secure screws into their plastic shelving and drawer systems. The screws are set into holes without teeth to hold the screws. Instead Frigidaire / Electrolux made the receiving hole smaller than the screw shank so the plastic will hold the screw in place. The problem with this is that the plastic holding the screw is placed under extreme pressure from the screw, as well as any items placed on the shelf and drawers. All of the areas in the refrigerator where this improper manufacturing process is (shelfs and drawers which usually contain glass and hold glass items) have stress marks / micro stress cracks which may break off at any time spiling the shelf / drawers contents all over the consumer causing possible bodily harm. I had this happen when I opened a drawer (containing a “normal” amount of weight) and the plastic snapped off causing the drawer to fall with all of its contents towards my feet. Luckily I caught it and reached out to Frigidaire / Electrolux which ignored my complaint and told me to purchase a replacement part. When I purchased this part I noticed that the areas where screws were to be installed did not have threads and instead were molded smaller than the screw. As i placed the screws in I noticed a white haze / stress mark/ micro stress crack form form. I observed this same haze/ stress marks on all of the shelving and drawers in my refrigerator. I contacted the BBB and Frigidaire / Electrolux reached out to me offering to send a replacement part, even though I told them several times that their product had faulty manufacturing processes and was “designed to fail” at some point whether months or years after being purchased by a consumer. Frigidaire / Electrolux is still denying nor acknowledging my claims. Many of their refrigerator models are incredibly dangerous and will eventually cause food and or glass and other materials to fall upon the consumers. I did not notice until I observed a lack of threads and improper sizing on the replacement part that I initially purchased.

    Model
    n/a
    UPC
    n/a
    Serial number
    n/a
    Bought from
    Lowes
    Bought
    Dec 1, 2019, about then
    Where
    Boca Raton, Florida: Home/Apartment/Condominium
    Who was involved
    Age 28, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  72. Hurt, no treatment

    Made Oct 19, 2021, sent to the company Oct 27, 2021, published by CPSC Nov 10, 2021

    The product, in the report: 18 cubic ft., refrigerator with freezer on top

    9:2021: The temperature is not constant in the refrigerator. Sometimes the temperature is different in the refrigerator than it should be and other times it’s lower in the freezer than it should be. The consumer has lost a substantial amount of food as a result of this issue. She’s attempted to drink milk only to find out it was spoiled.

    Approximately 10 – 14 days after problems with the temperature fluctuation, she contacted the manufacturer to report the problem to them.

    A few weeks later, an authorized technician came out and changed a part in the refrigerator. However, this did not correct the problem. She called the firm back and informed them that the problem was still present. She was told that it would be a few more weeks before another technician could be sent out.

    10/6/2021: When the refrigerator would cycle on, the motor sounded as it if were straining to operate. The consumer said it seemed to be difficult to keep the refrigerator cool. However, the next 2 times it cycled on, it sounded normal, but at a later time, the sound was loud and there was a burning odor in her home, which emitted from the refrigerator. This fluctuation lasted approximately 4 days, before she stopped using it and had someone move it to her garage.

    The consumer opened the refrigerator and said she was hit with toxic fumes that made her sick. She called Poison Control for advice on what she should do. She experienced burning eyes, watery eyes, dry heaves, difficulty breathing. Poison Control asked how long she was exposed and she said about 10 seconds. They told her that she did not need to go to the ER since the exposure time was very small. Her symptoms improved later that day.

    The consumer concluded herself, that the refrigerator’s insulation was burning and it caused the odor. No technician has confirmed this.

    The consumer called the manufacturer and she was told that it had to be plugged in, so they could see what may be happening.

    10/8/2021: Technician showed up, unscheduled and unannounced. The consumer explained what happened and told the technician, he could inspect the refrigerator in the garage, but she was not going in there. The consumer offered to open the garage, but said the odors were extremely toxic and could be fatal. She was not going to open it again. The consumer said that the tech. told her he would write it off. However, she later received information from the firm that indicated she would not give him access to the refrigerator.

    The consumer has not had consistent use of the refrigerator in approximately 10+ weeks.

    The consumer also stated that her bloodwork & ultra sound have not looked good and she believes the refrigerator may be a factor.

    Model
    FFTR1814TWB
    Bought from
    Lowes
    Bought
    Apr 1, 2021, about then
    Where
    Cleveland, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  73. Seen by a doctor or nurse

    Made Oct 19, 2021, sent to the company Nov 9, 2021, published by CPSC Nov 24, 2021

    The product, in the report: refrigerator with freezer on top

    9/2020: The handle on the freezer door extends outwards, approximately 2-1/2”. When one bends down into the refrigerator, a person can hit themselves in the head, when standing up. The handle is made of stainless steel and presents a protrusion safety hazard. The consumer and her husband have hit their heads on this handle multiple times, when getting something out of the refrigerator.

    10/16/2021: Recently, the consumer’s husband was lifting his head and hit it on freezer door. The husband suffers from brain bleeds. He was taken to the hospital for observation and released.

    She used the manufacturer’s website and reported the issue to them 6 months ago (approx.. 3/2021), but never received a response from the firm.

    Model
    FFTR2021TS5
    Serial number
    4A03016995
    Bought from
    Spencers TV & Appliance
    Bought
    Aug 15, 2020
    Where
    Chandler, Arizona: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  74. No one hurt

    Made Jul 31, 2021, sent to the company Aug 4, 2021, published by CPSC Aug 18, 2021

    The product, in the report: White Ice Container Assembly Part # 5304522720

    Pieces of Frigidaire ice container found in drink ware after drinking

    Model
    LGHK2336TF7
    Serial number
    4A93514937
    Bought from
    Lowe’s
    Bought
    Dec 6, 2019, about then
    Where
    Houma, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Jul 27, 2021, sent to the company Jul 29, 2021, published by CPSC Aug 12, 2021

    The product, in the report: Frigidaire Gallery Side by Side refrigerator. Black Stainless Steel.

    I have a Frigidaire Gallery side by side refrigerator which I purchased new in 2018. Recently my family discovered that part of the inside of the built in ice maker bucket has been breaking off creating small and large pieces of plastic unknowingly in our ice when it was dispensed. I think it has been doing it for some time although not sure how long.

    Model
    Model # FGSS2635TD
    Serial number
    Serial # 4A74904861
    Bought from
    Nebraska Furniture Mart
    Bought
    Apr 27, 2018
    Where
    Carrollton, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jul 6, 2021, sent to the company Jul 8, 2021, published by CPSC Jul 22, 2021

    The product, in the report: Side by side refrigerator/freezer. stainless steel. frost proof. with pure source ice/water filtration system.

    The lightbulb in the refrigerator is burning/melting the plastic on the ceiling of the refrigerator.

    Model
    FRS3LR5ES2
    Serial number
    4A71203253
    Where
    Santa Cruz, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Jun 16, 2021, sent to the company Jul 13, 2021, published by CPSC Jul 27, 2021

    The product, in the report: Frigidaire side by side refrigerator. Height 69 5/8” - width 32 5/8” - depth (includes doors with out handles) 31 3/4” Electrical Rating = Amps - 3.30 Volts - 115 Hertz - 60 Stainless Steel and gray . Made in Mexico Model #LFSS2312TF2 UPC 07/19

    September 10th, 2020 - 13 months after we purchased a Frigidaire refrigerator it started beeping. The freezer failed to freeze and the refrigerator failed to keep the food at proper temperature. We followed the reset instructions to no avail. We called [REDACTED] the a service that repairs appliances bought from Lowe’s in Mountain Home, Arkansas. A qualified repairman came and said he sees this problem a lot in this brand of refrigerators. He managed to get the refrigerator working but was not confident it would last because again of the history of the refrigerator. On June 16th, 2021 the refrigerator stopped working with the exact same problem. We bought the side by side Frigidaire refrigerate August 30, 2019. The refrigerator was plugged into the wall, had adequate ventilation for the fan to work properly. We had to dispose of food both times due to this problem. The refrigerator is not even 2 years old.

    Model
    Model #LFSS2312TF2
    UPC
    NA
    Serial number
    Serial #4A92921768
    Bought from
    Lowe’s
    Bought
    Aug 30, 2019
    Where
    Mountain Home, Arkansas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Apr 29, 2021, sent to the company May 4, 2021, published by CPSC May 18, 2021

    The product, in the report: Frigidaire Refrigerator Model # LGUB2642LF5 Serial # 4A13708663

    I bought a Frigidaire Refrigerator Model # LGUB2642LF5, Serial # 4A13708663. As a former appliance dealer I know when there is a factory defect has occurred. This fits that category. The back has rusted from the inside out which has caused the water lines to freeze, mold on the refrigerator and wall and floor. Upon investigation I have found that this is a recurring problem and there is no fix. I had to go buy another Refrigerator and want compensation.

    Model
    LGUB2642LF5
    Serial number
    4A13708663
    Bought from
    Lowes
    Bought
    Aug 1, 2014, about then
    Where
    Fulton, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  79. No incident, no one hurt

    Made Apr 22, 2021, sent to the company Apr 26, 2021, published by CPSC May 10, 2021

    The product, in the report: Electrolux Home Products aka Frigidaire model # FFTR1818TW0 SN#BA74039193 Manufactured Date 10/2017, white Model FFTR1814TW0

    My refrigerator of than 3 years old caught fire and luckily went out before catching my house on fire. Items in freezer kept going soft and refreezing. Pulled out fridge to make sure all was clean under it when I noticed burn marks going up the back and wiring harness partially melted. Immediately unplugged and moved fridge to garage.

    Model
    FFTR1814TW0
    Serial number
    BA74039193
    Where
    DOUGLAS, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 13, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    No Incident, No Injury
  80. First aid

    Made Mar 10, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

    The product, in the report: Frigidaire Refrigerator Model FFSS2615TE Serial Number 4A72912948 Purchased from Home Depot in 2017

    Ice maker was jammed and as I was moving around the ice my hand touched the bottom of the ice maker and severely burned my hand. It has now left a scar. Further research has indicated this is a common issue and there is no warning label in the manual or on the ice maker itself to indicate that there is apparently a heating coil that is open and unprotected, and can cause severe burns. I will be attaching photos.

    Model
    FFSS2615TE
    Serial number
    4A72912948
    Bought from
    Home Depot, California
    Bought
    Oct 8, 2017, about then
    Where
    Modesto, California: Home/Apartment/Condominium
    Who was involved
    Age 36, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  81. No one hurt

    Made Feb 18, 2021, sent to the company Mar 9, 2021, published by CPSC Mar 23, 2021

    The product, in the report: Frigidaire refrigerator Model number LFHB2751TF2 Serial No. 4A74332578 - French door / bottom freezer. There is no upc code and date of manufacture is estimated based on order being placed 12/12/17 and in home delivery on 1/28/18.

    I have a refrigerator ( 3 years old ) with an obvious manufacturing defect whereby ice forms on the outside back of the refrigerator and over time undergoes freeze / thaw cycles causing water to flow down the back of the refrigerator and almost dripping into an extension cord plugged into the other outlet for other counter top appliances. Thank fully I discovered this before anything serious happened.

    Model
    LFHB2751TF2
    Serial number
    4A74332578
    Bought from
    Lowes, Florida
    Bought
    Dec 12, 2017
    Where
    Panama City Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 62, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  82. First aid

    Made Jan 7, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

    The product, in the report: Frigidaire 26.8 Cu. Ft. French Door Refrigerator model FFHB2750TD in black stainless steel.

    My toddler walked into the corner of the door of our new refrigerator and cut her head because the corners are sharp and metal. The product is a Frigidaire 26.8 Cu. Ft. French Door Refrigerator (model FFHB2750TD). I had the French door open to get food out, and the bottom of the door is just above eye-level of our 1-year old. Not expecting the door to be open, she walked into it -- right into the corner. From this, she got a bruise and a small puncture wound. All the corners of all the doors/drawers are metal and pointy. I tried to bring this to the attention of Frigidaire and to other potential buyers in a review of the product on their website, and they would not publish the review.

    Model
    FFHB2750TD
    Serial number
    FFHB2750TD
    Bought from
    Lowe’s
    Bought
    Dec 1, 2020, about then
    Where
    WAUWATOSA, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  83. No one hurt

    Made Dec 8, 2020, sent to the company Dec 30, 2020, published by CPSC Jan 14, 2021

    The product, in the report: Fridgidaire water filter for Fridgidaire refrigerator / freezer Model PLHS69EESSN

    The manufacturer has redesigned their water filters for refrigerator water / ice maker without differentiating the new part which is dangerous when used in older refrigerators from the old part that would work correctly - and does not make consumers aware of design change that causes a hazardous situation - the new part does not allow water to pass through the system - instead it allows pressure to build up at the filter making the ejectable filter a dangerous projectile upon ejection that shoots across the room with enough force to cause serious injury (perhaps eye or facial injury) if you happen to be standing in front of the filter when you eject it because no water has come out and significant pressure has built up in the filter instead. Normally the filter just unlatches and does not pop out with force - so the powerful high velocity ejection is completely unexpected by the consumer. The manufacturer does not offer to correct the issue and instead requires you to have your older refrigerator updated - and this is only apparent when you find the right knowledgeable employee - no recall notice was issued, and no information is readily available to make consumers aware of the issue putting the consumer at unnecessary risk of facial injury

    Model
    PLHS69EESSN
    Serial number
    LA53216685
    Where
    Mandeville, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Oct 23, 2020, sent to the company Dec 2, 2020, published by CPSC Dec 16, 2020

    The product, in the report: A Frigidaire refrigerator. Description on the receipt is FFTR1821TD. It was 65 1/8 “H, 29 5/8”W, &29 7/8” deep.

    I opened my refrigerator and there was an awful smell. I saw what looked like soot on the orange juice and milk containers. I opened the freezer and there was a very strong burnt odor and the items in the there were covered with soot...2 packages of frozen vegetables, fish, 2 trays of ice cubes, and a bowl of cubes. I immediately unplugged the frig. I called a friend who used to own 2 appliance parts stores and asked if he knew any repairmen in my area. He gave me the name/number of someone he knew and worked with. The repairman came out the next day pulled the back off panel off the freezer and said he had only seen anything this bad once in the 30 years he’s been in business. He stated that the fan motor burned up and “fried” everything. The entire freezer was burnt up. He said there was nothing he could do...I needed a new refrigerator. I bought the appliance at Home Depot in Shorewood, IL. 7/11/2018, just over 2 years ago. I went on LiveChat w/ Frigidaire. I sent them photos of the fire. They said they would investigate and get back to me. They haven’t yet. When I send an email I get a response from Electolux saying a rep will contact me within 24 hours...but they don’t. I don’t care if it wasn’t under warranty it was dangerous and something that should never have had happened. In addition to paying almost $700 for a new refrigerator I had to replace over $100 worth of food and eat out of an ice cooler for 3 days. Thank You. [REDACTED]

    Model
    FFTR1821TDO or Q Model Type is AD-18
    UPC
    Don’t know
    Serial number
    BA82325174
    Bought from
    Home Depot, Illinois
    Bought
    Jul 11, 2018
    Where
    Plainfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Sep 8, 2020, sent to the company Nov 19, 2020, published by CPSC Dec 4, 2020

    The product, in the report: refrigerator

    (09/04/2020) The consumer walked into the kitchen to turn the light on. She heard a noise that sounded like sizzling. The consumer saw an orange glow coming from behind the refrigerator. There were orange flames and smoke coming from the bottom right side of the product. When the consumer pulled the plug on the refrigerator, the flames went out.

    Damages were contained to the refrigerator

    The consumer contacted Frigidaire and was advised that the product was out of warranty. She was also advised that a callback would be put in for a supervisor.

    Model
    FFHS2611LWB
    Serial number
    4A32902702
    Bought from
    Lowes
    Where
    Keokuk, Iowa: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  86. First aid

    Made Aug 27, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 7, 2020

    The product, in the report: Top freezer refrigerator. White

    Frigidaire model FFHT1425VW (ElectroluxHome Products) Refrigerator door is low too low to floor and caused cuts in feet when closing the door. Height is is not adjustable.

    Model
    FFHT1425VW
    Serial number
    1K92074430
    Bought from
    Lowes
    Bought
    Jun 14, 2020
    Where
    Mckinney, Texas: Home/Apartment/Condominium
    Who was involved
    Age 74, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  87. Hurt, care not known

    Made Aug 21, 2020, sent to the company Oct 20, 2020, published by CPSC Nov 10, 2020

    The product, in the report: refrigerator ice tray

    Caller stated that he hit his hand on the refrigerator ice tray and he received minor laceration above his right knuckle. No medical attention was received. He stated that it is a safety hazard and could harm a child.

    Caller stated that he contacted the service department and a technician came out on 8/3/20 and took pictures of the incident , he was advised that the company would be notified.

    Model
    LGHB2869TF
    Serial number
    4A01201918
    Bought from
    Lowes, Florida
    Bought
    Jun 20, 2020
    Where
    Sarasota, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, Level of care not known
  88. No one hurt

    Made Aug 6, 2020, sent to the company Aug 25, 2020, published by CPSC Sep 9, 2020

    The product, in the report: Upright refrigerator

    Ice dispenser (not ice maker) is spitting out bits of plastic. The plastic blades that direct the ice cubes down the chute are chipping.

    Model
    FFHS2322MB
    Bought from
    Lowes, Texas
    Bought
    Jan 19, 2019
    Where
    PALESTINE, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Jun 18, 2020, sent to the company Jul 21, 2020, published by CPSC Aug 4, 2020

    The product, in the report: Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator

    While cleaning side by side refrigerator with a water and [REDACTED} dampened cloth, water drained down a hole that is supposed to be sealed by this silicon type material. 5 mins after cleaning smoke started coming from under the fridge. After further investigation and I discovered that the hole that is supposed to be sealed sits right on top of a electrical component called the compressor. A small amount of water dripped down onto the compressor and ignited a fire. This hole is where the water dispenser lines come up through the bottom of the fridge. After all was said and done I thought to myself that this could happen to anyone just cleaning this type of refrigerator. I have video and pictures of my findings. I’ve contacted Electrolux and I haven’t received any response.

    Frigidaire FFHS2622MSJ

    Model
    FFHS2622MSJ
    Serial number
    4A34206473
    Bought from
    Came with home
    Bought
    Aug 22, 2018
    Where
    FORT WORTH, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Mar 27, 2020, sent to the company Apr 6, 2020, published by CPSC Apr 20, 2020

    The product, in the report: Frigidaire side by side refrigerator,purchased new in 2014 at Lowe’s. Model Number: FFHS2611LBB Serial Number: 4A33505719

    Sitting at the kitchen table. I look up and notice smoke coming from the side of the refrigerator. I smell the notorious electrical burn smell. A family member comes into the room after I yell for help. She helps pull the fridge out from the wall and I unplug it. I look down and there is fire coming from the back base of the refrigerator! The fire went out after unplugged. Very lucky I was actually in the kitchen when this occurred. The kitchen/ house is all wood and would have most definitely caught fire. The refrigerator is obviously no longer functional. It is a side by side Frigidaire purchased new in 2014.

    Bought from
    Lowe’s, Arkansas
    Bought
    Jan 4, 2014
    Where
    Rogers, Arkansas: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Feb 8, 2020, sent to the company Mar 31, 2020, published by CPSC Apr 14, 2020

    The product, in the report: Frigidaire French door stainless steel refrigerator

    I bought a Frigidaire refrigerator from Lowes refrigerator on 6/4/17. Everything appeared to be fine and I was happy until December of this year. Particles of [REDACTED] started appearing in my glass of ice. I continued to find [REDACTED] in the ice but more frequently. It was at this point I realized that not only was I getting particles of [REDACTED] but that there were molecules of something floating in the container the ice was in. These molecules were never noticed before because it only appears after the ice is melted completely and water has settled in the glass. The water coming out of the water dispenser on the refrigerator is clear and clean. After taking out the ice bin and cleaning it, I started doing an extensive test on the ice. After testing it for approximately 3 weeks I realized that the situation was not getting better only worse. I emailed Frigidaire and told them of the problem. I told them that I had begun to worry that the problem was an interior issue and that the [REDACTED] on the inside of the refrigerator was falling apart and that I doubted it was something that was repairable. I also told them that it appeared that the microscopic particles were probably styrenes from the insulation they used inside the interior of the refrigerator. Their solution was to hire their repairman to fix it. We did at a visit cost of $95.00. He saw the microscopic particles in the melted ice (not in the water dispense on the outside of the refrigerator). He also found a white substance on the shelf that held the ice bin. He saw a rather large piece of [REDACTED] in the ice bin (not encased in water) and he also saw the smaller pieces of [REDACTED] in the melted ice. I have many of the pieces of [REDACTED] and have samples of the water from the melted ice saved. He called and order the parts to install a new ice maker. Frigidaire had told me they would sell the parts at 50% off but after their authorized repairman ordered the parts and left they called and told me that I would personally have to order the parts to get the discount. I told them that the authorized repairman had order from them. They finally agreed to pay 50% but now seem to not remember. Anyway the ice maker has been completely replaced on 2/3/20. On 2/4/20 I got ice out of the ice maker and 2 large pieces of [REDACTED] fell into my glass (7/12” and 9/12”) along with many particles of [REDACTED] and again the molecules and a white powder substance when the ice melted. Since the repair was made on 2/3/20 I have removed approximated 5 cups of ice from the ice bin. Every cup of ice has contained particles of [REDACTED] and molecules and white substance. Now on 2/8/20 the ice maker no longer is making ice. I am extremely concerned that the molecules in the ice are the chemicals from the insulation on the inside of the refrigerator. It appears that there is a small leak somewhere on the interior of the refrigerator, either in the waterline or at a connection from the filter. I am also very concerned that if this is case over a period of time the water has finally started disintegrating the [REDACTED] to the point where it is actually falling into the ice bin. I have expressed my concerns to Frigidaire but they have never asked to see any of this. They also seem to think that since it is out of warranty it really isn’t their problem. If we have been consuming styrenes for the last 2 1/2 years I do not feel that it is a consumers problem to solve but a problem of Frigidaire. We would have never known that they were even there if the [REDACTED] had not gotten to the point of falling apart. I realize that manufacturing issues can occur and that this could be an isolated incident, however Frigidaire feels that they are doing us a favor by offering us a discount on a new appliance. I know that styrenes do leach out of [REDACTED] and can cause many health problems. The only way this could be occurring is because the styrene molecules are dripping onto the ice cubes, now the disintegrating [REDACTED] is dropping onto the ice and into the ice bin. I felt that Frigidaire would show alarm and concern. I gave them the benefit of the doubt. Now I am not only concerned about the long term affect this will have on my family but also am concerned about the other customers who may not be aware that this could occur. Frigidaire does not appear to take this seriously. I have had several calls with them about this and I have all the emails from them. I will attach them to this. I don’t know where to go from here. The following emails are in regards to this issue [redacted]-

    [redacted] this is the information I have sent Frigidaire. There are a couple of typo’s - the 9/18” [REDACTED] should have read 9/12” but that is minor. Both particles are very large and appeared the day after you installed the new ice maker. I noticed that the ice maker did not appear to be making ice as frequently as it use to - now it is not making ice at all. I have gotten approximately 4-5 cups of ice out of the bin since you were here. All of the melted ice contained the microscopic particles and pieces of [REDACTED]. When I went to bed last night there were 5-6 pieces of ice in the ice bin. This morning there are still 5-6 pieces of ice in the bin. This is the total accumulation of ice since you were here on Monday. I understand that you have done what is expected but apparently it did not work. Frigidaire apparently does not consider the health of their customers to be a priority in this issue. As you can see they did agree to sell these parts at 50% off. However, the parts did not solve any problem. Now they think that 40% off a new one of their products is a solution. Of course they also know that their customers need a refrigerator so I guess they think I should jump with joy. I am not! Please let me know what your representative has said. I have been buying ice and keeping in a cooler for some time but this is not something I plan on doing much longer. I am amazed that a company as big as Frigidaire apparently does not take this problem seriously. This is not the responsibility that any customer should ever have to assume. I doubt that this is an issue that Frigidaire wants to go public but then they are making that decision. I went into this process making sure that it was indeed an issue. I have spent many hours attempting to help figure out the problem. No customer should ever worry about this type of problem! It really is a shame that they did not appreciate the effort that has been made to identify a very serious problem. The initial correspondence is at the bottom of this email - most current at the top. I appreciate what you have done and I look forward to hearing from you about any possible solution on your end. We have to get this finalized soon. This is no longer a puzzle that I want to put together. Thank you.

    [redacted]

    Thank you [redacted] for calling as I know you are only in customer service and are there to pass on options offered. However as noted in my last email to Frigidaire I do not want to talk with customer service. I find it outrageous that Frigidaire thinks that by allowing me to pay anything for what is happening is going to make anyone happy. If what I have reported to you doesn’t appear to be a very serious problem, which should certainly concern Frigidaire, then I will have to find my own solution. I don’t know who in their right mind would be happy that they were being offered a 40% discount on a new appliance when the one they currently purchased from Frigidaire could possibly have been poisoning them for the last 2-1/2 years. I guess I should thank God that it finally got to the point of actually falling apart in larger pieces or I would never have even know that my family had been consuming the chemical makeup of [REDACTED] which has proven to cause cancer, neurological issues, hematological, renal and immunological disorders and more. [REDACTED] is a petrochemical which can contains benzene, styrene and other chemicals. These chemical leach out of the [REDACTED] into landfills and drinking water. What I have been telling you is that these chemicals appear to be in ALL the melted ice as we can see what must be microscopic styrenes in our glass. The only place this could be coming from is the interior lining of the Frigidaire. If so, it means we have been consuming these microscopic styrenes for a very long time - not diluted as if in a landfill but directly from your product. NOW the [REDACTED] has become so saturated and deteriorated that it is physically falling apart in our ice bin. Sealing it up with the new and improved parts which you want me to pay 50% of (however you told your repairman it would not be discounted) did not fix the problem. It appears the water which must be leaking inside the lining of your product is stilling leaking on to the ice. We are still getting physical, visible pieces of [REDACTED]. Now you are telling me that Frigidaire will do us a favor by allowing to purchase more parts at 50% off - which may or may not help fix the refrigerator or the other option of buying another one of your products for 40% off. Wow. I truly thought that by writing your company and attempting to explain what we were experiencing would be taken seriously. I thought I was happy with my refrigerator up until the time I determined it could kill me. I doubt that many people would have taken this route. I also doubt that any customer would ever expect to have to feel that it was their responsibility to determine if your product was possible of killing them - probably a slow death - before the warranty expired. If Frigidaire feels that it is the customers responsibility then you should tell them to check their ice on a regular basis - however they will have to hold it up to the light to see the microscopic chemicals. Well I have these microscopic chemicals and I will probably have a water test done on them. I also have a quantity of the [REDACTED] pieces. I am sure that you must have people who make claims that are out of line. Note this is not a joke, this is not a frivolous claim. I have spent several months now attempting to figure out what is going. I didn’t publish this concern to the world - I wrote to Frigidaire. Don’t insult me now by telling me that Frigidaire considers the health of their customers worth 40% of what they paid for the product. I have been in touch with your authorized repairman, [redacted]. He will be discussing this with his Frigidaire representative. I will be interested in hearing what solution they may have. However, I do not plan on calling anyone else at Frigidaire directly. If this appears to be important enough to your company, then I would appreciate someone in a position to understand this appliance to call me. I have spent too much time attempting to give Frigidaire the benefit of the doubt. I know that manufacturing problems can occur - however the manufacturer typically take responsibility for the problem - especially when it comes to the consumers health. Thank heavens car manufacturer continue to recall air bags long after the warranty is over because they are a possible threat. The only difference is I am tell you that this is actually occurring now. As you can tell I am more than upset at this point in this process. You have my number.

    [redacted]

    Thank you for contacting us today, [REDACTED]. I understand your concern over the refrigerator not being repaired. It would be a pleasure to assist you with this issue today. The provided information is notated on your account for reference and use. From our phone conservation, we are offering a 40% manufacturer’s rebate on a new appliance. The brands eligible for this rebate offer are Frigidaire, [redacted] Please note that since I have not heard from you in reference to this continued problem, I will be filing an official complaint with the US Consumer Product Safety Commission.

    [redacted]

    Okay I am going to attempt to explain what I have now discovered over the last two months! I want you to understand that I have put a LOT of effort in trying to figure out what this refrigerator ice maker is doing. First of all your factory approved repairman was here on 1/8/20 to determine what the issue is. He called and ordered the parts (Air handler housing kit and cover) that were needed to fix what he thought the problem was. Apparently the parts must have been hard to get because after several calls to him to know when he would return (parts had not been received) he came back on 2/3/20. At that time he removed and installed the new parts. At that time he removed the actual ice bin, cleaned it and reinstalled it. I have talked to [redacted] (yesterday) - your authorized repairman and he suggested that I write and let you know what was going on because he doesn’t know what else to do. He did ask if we had replaced the water filter when he was here and I told him no. Since then I have gone to Lowes and bought another filter for $53.20. The filter is always changed when required however we attempted to replace the filter yesterday and it would not allow us to remove it. We have found that until the red light which says change filter appears we are not able to remove the existing filter. HOWEVER, the pieces of [REDACTED] that I describe below could NOT have possibly come from the inside of the water filter. They are way to big to come from the water hole in the filter. Plus this has now been going since before the last filter was installed.

    The next day, yesterday 2/4/20, this is what occurred. I got some ice out of the ice bin thru the ice chute. When I did two large pieces of [REDACTED] (approx. 7/12” and 9/18” - both which were fairly thick not flat) plus many small individual pieces of [REDACTED] and obvious styrene microscopic particles were in the glass container that I put them in. I have them! The two large pieces are some of the biggest I have.

    This is what I have figured out to the best of my ability. When the repairman was here the first time he took the ice bin out of the refrigerator. When he did he poured the ice out of the bin. When he did I found a rather large piece of [REDACTED] in the bin - it did not have ice around it but was sitting at the back of the bin. This would indicate to me that it was not frozen in the water at any time. The large pieces of [REDACTED] that I found yesterday also did not have ice of any kind around it but it fell into my glass in large pieces. The other pieces were stuck to the ice but did not seem to be inside the ice. The microscopic particles of course could not be seen until the ice melted and only when I held the glass up to the light. Please note that the water from the water dispenser is clear without [REDACTED] particles or the microscopic styrene particles. Therefore it is fairly obvious that there is no way this could be coming from the filter. It appears to me after much research that this [REDACTED] is falling through a hole above the ice bin (maybe the hole the water line comes thru) and falling into the ice bin. Please note that this has obviously been going on for some time because as I told you before when the repairman was here initially on 1/8/20 he removed the ice bin. When he removed the ice bin he ran his hand over the shelf that the ice bin was sitting on and there was a very fine white powder like substance on his hand. Note that the ice bin fits snuggly in the housing unit however this white powder was under the bin on the shelf. This indicates to me that it has had time to accumulate the powder like substance.

    What I have done at this point is to collect and record the dates of the pieces I have retained. I have also taken a sterile pad and collected some of the white powder like substance that is in the bottom of my glass after the ice melts. I do not plan on buying ice until the refrigerator dies. I also do not plan on putting bought ice into the ice bin. I do plan to resolve this in whatever manner is required. I am greatly concerned that we have been consuming polystyrene in a powder form possibly since we got the refrigerator and now only notice it because of the large pieces which now float in a glass with ice and liquid. It appears that the interior lining of our Frigidaire refrigerator has disintegrated to the point that it is falling apart in larger [REDACTED] particles that we as customers can see it. Scary!!

    Also from what [redacted] (your repairman) has told me the parts that he order to attempt to fix the problem were not half price. His wife was told that there would not be 50% off. He has not charged me for the service or parts that he did on 2/3/20 yet because he was going to see what could be done with his service representative. I don’t know why it would have been denied in the first place. However the problem is not fixed.

    I would prefer not to hear from a customer service representative but would prefer to hear from someone who actually understands the problem we are having and can offer a solution.

    Thanks! [REDACTED]

    [redacted]

    Thank you for contacting us today, [REDACTED]. I appreciate the feedback. The provided feedback will be used to improve the look, performance, and quality of our future appliances. After further review, the best option is going to be the 50% offer discount toward any parts needed for the repair. The parts need to be purchased directly from us and within 30 days to get the discount. From our phone conversation, the recommended servicer contacted us for assistance and ordered the necessary parts to complete repair. If any further assistance is required, please contact our customer service department by email, chatting online at[redacted] Monday through Friday from 8:30 am to 8 pm EST. Best Wishes, [redacted] We have had your service repair agent out here to check it out. He was very good and thorough. When he was here he verified that the insulation of the refrigerator was being dispensed into our ice. He also, when taking the ice maker apart had a rather large piece of the refrigerators foam lining fall into his hand (which I still have). He also verified that there were very small particles of debris in any melted ice (many of which I still have). When he removed the ice bucket he ran his fingers over the interior of the shelf it was on and a very fine white powder was on his fingers! He said he did not know what it was! This debris would not have been noticed if we had not been looking for it as the water dispenser is fine and the water is clear and clean. The water filter has always been changed when required. In fact it has recently been changed. Also when he removed the ice tray the gray circular piece of foam on the top was not only wet it was falling apart. However, the foam that fell out was obviously not that because it fell from above and was yellow. He will be back to try to fix the problem. This is obviously a very serious possible health concern. I firmly believe that the only reason we have discovered this problem is because we are finally getting larger piece of the interior lining (insulation) of the refrigerator, plus the sludge. I also believe that the very fine particles of debris have probably been there all along but was extremely small like a sludge . I was told that Frigidaire has redesigned the ice dispenser which I assume is because this is not a unique problem. But it is a very concerning problem as there was no recall. I appreciate the offer of 50% off but I really hope that there will not be a charge to fix such a major issue as I feel this is not or should not be a normal repair. I only hope that we have not been consuming your refrigerator insulation debris for 2-1/2 years! We have now paid $95.00 for the repairman visit and when he returns he wants to replace the water filter again so our out-of-pocket cost are already adding up to determine something that I hope also concerns Frigidaire. I appreciate your response.

    [redacted]

    Thank you for contacting us today, [REDACTED]. I understand your concern with small pieces of [REDACTED] in the ice. It would be a pleasure to assist you with this issue today. After further review, we are offering a 50% discount toward the purchase of any parts needed for this repair. The parts need to be purchased directly from us and this offer is valid for 30 days. To locate an authorized service provider, please use the following link:[redacted] Rates may vary, so please feel free to call each service company for pricing. If any further assistance is required, please contact our customer service department by email, chatting online at [redacted], Monday through Friday from 8:30 am to 8 pm EST. Best Wishes, [redacted]

    Customer Information Message = When we get ice out of the ice maker there are small pieces of [REDACTED] in the ice. If we let it melt there are also particles of something floating in the glass. This does not happen when we get water. We noticed this within the last month. However it is getting worse. We have emptied the ice container and cleaned it but it has not helped. The contaminated ice could have been going on for a while without us knowing it but it is getting worse. It appears that the interior of the refrigerator, which I assume is [REDACTED] is somehow leaching into the ice. We are unable to locate where it is coming from but it is difinitely coming from the refrigerator. Please let us know what can be done. I know that the warraty is over but this is a highly unusual problem - one which I doubt a repairman can fix. [redacted]

    Model
    LFHB2741PFDA
    Serial number
    4A70412881
    Bought from
    Lowes, North Carolina
    Bought
    Jun 4, 2017
    Where
    Brevard, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Oct 31, 2019, sent to the company Nov 19, 2019, published by CPSC Dec 4, 2019

    The product, in the report: Refrigerator. Dimensions: Height: 69 7/8 (70 with door); Width: 35 5/8; Depth: 31 3/4. Color: white

    Our refrigerator had a sustained electrical fire in the inverter circuitry that connects to the compressor tank. At 10:00 pm on October 30, 2019 I was in my kitchen to turn off lights. Immediately upon entering the kitchen I could smell smoke that was indicative of an electrical fire. I alerted my wife, and we started searching for the source. At that time there was no active fire for us to track down, but the smoke odor was strongest near the fridge. The fridge then activated its cooling motor and I immediately heard a sizzling sound from the underneath the fridge. I looked through the grate and saw a sustained 2-3 inch high electrical fire. I reached behind the fridge and unplugged it and the fire immediately stopped. I rolled the fridge away from the wall in its designated place and started inspecting the rear to be sure that there was no risk of it restarting while it was unplugged. Once I was sure it would not start again, I started looking for a possible cause. Eventually, while inspecting it I saw a drop of water land directly onto a electrical connector box for the inverter next to the compressor tank. I followed the source of the dripping water to an access port position directly above the inverter for the water hose that goes to and from the water filter. Inspecting this port on the inside of the fridge, I found that the foam sealant was no longer adhered to the interior housing of the fridge and water from condensation or other sources inside the fridge was leaking through this port and dripping directly onto the wiring for the inverter. Given the known wet nature of refrigerators, and the lack of design foresight in putting a hose port directly above some critical wiring, and then using insufficiently water-proof sealant to close that port, this appears to be a design destined to fail. Our fridge is ~3 years old. My hope is that our luck in being home and in the room when this started and catching it early can prevent more significant fires in other homes that have this refrigerator model.

    Model
    FFHS2622MWKA
    Serial number
    4A43426663
    Bought from
    Home Depot (?)
    Bought
    Oct 1, 2015, about then
    Where
    Springville, Utah: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Oct 30, 2019, sent to the company Dec 3, 2019, published by CPSC Dec 17, 2019

    The product, in the report: 2015 Stainless Steel Refrigerator

    We have a 2015 Frigidaire Refrigerator model number FFHS2611PFA with serial number FA53612765 that I would like to submit as a hazard to the CPSC.

    Complaint: We came home to find that there was a faint smell of smoke throughout our home. We could not figure out where it was coming from. Later that night, we were awoken by a loud pop sound and my husband, thankfully, came downstairs and realized the refrigerator was smoking. The flooring was red from sparks coming from underneath, and smoke had begun to consume our kitchen, causing the fire alarms to go off. My husband was able to reach behind the refrigerator and unplug it in time before an electrical fire could break out but the danger that was presented with us and 2 small children in the home is inconceivable.

    [REDACTED] Response: We reached out to REDACTED to rectify the issue and was told that a certified technician needed to come and figure out the cause and since our warra nty had expired in 2016, it was possible that there was nothing they would do. I explained to them that if the refrigerator had just conked out or had some type of malfunction that caused it to stop working that I agree, there would be no recourse besides us repairing it or buying a new one. However, by being simply plugged in, this appliance put our lives and home in danger due to faulty parts.

    Diagnosis: We did pay to have a certified technician come out to diagnose the issue and I’m attaching the service notes and images from the technician in this email for reference. This was a faulty issue within the refrigerator that the tech says is very uncommon (one in a million chances were his words) in which the silicone sealant has a void or gap that allowed liquid to leak into the compressor. The compressor from this exposure eventually exploded causing sparks of Freon, and the smoke in our home. Thank God we were home and that my husband came downstairs in time to unplug it before causing an electrical fire.

    Outcome: REDACTED is unwilling to take responsibility and our goal at this point is to not have the same thing happen to another family with worse consequences.

    Please let us know what else you made need from us and I will look forward to hearing from someone soon.

    Model
    FFHS2611PFA
    Serial number
    FA53612765
    Bought from
    Lowes, Texas
    Bought
    Jan 1, 2016, about then
    Where
    Houston, United States: Home/Apartment/Condominium
    Who was involved
    Age 4, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  94. Seen by a doctor or nurse

    Made Sep 13, 2019, sent to the company Oct 4, 2019, published by CPSC Oct 21, 2019

    The product, in the report: Frigidiare Side by Side Refrigerator model PHSC39EHSS2

    Frigidaire side by side model PHSC39EHSS2

    Sweats at the back behind the freezer and runs down into cabinet and causes mold.

    Paid Frigidaire repairmen to come here and called them and they confirmed not repairable. Fridgidaire is AWARE of the problem, they used to provide a “sweat kit” to fix the problem until they realized it didn’t correct the issue.

    Now I’m left with mold and even though it was a MANUFACTURING issue of which they are aware, they will not do anything for me

    Model
    PHSC39EHSS2
    Serial number
    4A80214483
    Bought from
    BrandsMartUSA, Florida
    Bought
    Apr 19, 2008
    Where
    Lake Worth, Florida: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  95. No one hurt

    Made Sep 3, 2019, sent to the company Sep 13, 2019, published by CPSC Sep 27, 2019

    The product, in the report: Side by Side Frigidaire refrigerator, Model # FFHS2611LWC, Serial # 4A339105804. Dangerously defective part is shown as “starter & capacitor”. Photos of fried (electrically scorched) parts are available.

    A little over five and a half years ago, we bought a brand new, side by side, Frigidaire refrigerator, model # FHS2611LWC, Serial # 4A33910504. Yesterday, 9/01/19, both my wife and I awoke to strong, hot electrical smells and ran into the kitchen. When it was obvious the smell was coming from the refrigerator, I immediately threw the circuit breaker. This was around 4:30 AM, and it was most fortunate that we both woke up. Several hours later, I had a neighbor come over and help me try to isolate the problem. I pulled the refrigerator out and took the bottom back cover off, to test for electrical problems. No sooner than I turned the refrigerator back on, then there were sparks and a flame coming from what I later identified as the “starter / capacitor” (please see attached photos), which my neighbor also witnessed. These parts, as can be seen, were completely fried and we were at the most a few moments away from a dangerous and potentially catastrophic house fire, and one that could have easily been fatal, especially at that time of the morning. As it stands, we lost the refrigerator, some food, and the convenience of having refrigerated food until 9/11/19, when a replacement refrigerator will be delivered. In reviewing refrigerator reliability and related sites, we found that at least a few other people had experienced “flaming Frigidaire refrigerators”! This is certainly a dangerously defective product and one that should be considered for recall, or at least warn owners. We used this product in the intended and normal use, so the defect and resulting near disaster is Frigidaire’s fault.

    Model
    FFHS2611LWC
    Serial number
    4A339105804
    Bought from
    Lowe’s
    Bought
    Dec 12, 2013, about then
    Where
    Pensacola, Florida: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Mar 27, 2019, sent to the company Apr 4, 2019, published by CPSC Apr 18, 2019

    The product, in the report: Standard kitchen side by side refrigerator.

    My wife was at home and heard a clicking and buzzing sound from the refrigerator, and it started smoking. She turned of the circuit breaker and the problem stopped. Once the unit was removed, and the power restarted, the electrical components on the back ignited on fire and started biting oil that had leaked form either a relay, capacitor, or transformer. It was large fire and lucky my wife was home otherwise there would have likely been a house fire as a result. I have videos and this is very dangerous. Contacted Frigidair and they indicated there are no recalls.

    Model
    FFHS2522MS3
    Serial number
    4A21609644
    Bought from
    Best buy, California
    Where
    Huntington Beach, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  97. Hurt, no treatment

    Made Mar 16, 2019, sent to the company Mar 26, 2019, published by CPSC Apr 9, 2019

    The product, in the report: Black double-door refrigerator with water & ice dispenser.

    My ice dispenser on my Frigidaire refrigerator jammed, so I removed the ice tray/container (this is a normal procedure as this fridge has a removable ice tray for filling large containers). When I placed my hand on the icemaker to try and clear the jam, my finger came in contact with a coil underneath the icemaker that, unbeknownst to me, was extremely hot. My finger was instantly burned before I felt the pain and pulled it away. It left a very painful blister on my finger.

    There are no markings on the icemaker to warn of hot surfaces, and the area where the hot coil is located is not guarded from inadvertent contact. It is even possible to contact this area with the ice tray/container still in place.

    Model
    FFHS2611LBRA
    Serial number
    4A71015499
    Bought from
    Lowes
    Bought
    Apr 26, 2017, about then
    Where
    Rocklin, California: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  98. No one hurt

    Made Mar 6, 2019, sent to the company Apr 5, 2019, published by CPSC Apr 19, 2019

    The product, in the report: Dispensing plastic from ice bin. When I realize, I empty the ice bin and I don’t have a problem for about 2-3 weeks. This has been going on for about a year now, I just finally decided to do something about it. I believe it is the ice bin, but I think Frigidaire believes it’s the dispenser because they gave me the part number for the kit - kit part 5303918344

    Frigidaire model Model: fghs2631pe4a When producing ice, there are small chunks of plastic mixed within the ice. When I realized it was withing my beverage with ice, I would have to empty the ice bin and refill it. That usually solves the problem for about 3 weeks, and then it happens again. This has been going on for about a year. I finally decided to report it.

    Model
    FGHS2631PE4A
    UPC
    ?
    Serial number
    4A52316739
    Bought from
    Sears, Maryland
    Bought
    Jun 1, 2015
    Where
    Joppa, Maryland: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Feb 24, 2019, sent to the company Mar 19, 2019, published by CPSC Apr 2, 2019

    The product, in the report: Frigidaire stainless side by side refrigerator

    Our Frigidaire refrigerator caught on fire during normal operation. The model (FGHS2355PF5A) was four years old at the time. Both an electrician and a certified Frigidaire repairman said that the Relay on the compressor was the source of the fire. Frigidaire customer service apologized for our inconvenience, but did not seem at all concerned about the product over a lengthy back and forth email exchange and offered only a 30% discount on parts if we wanted it repaired.

    Model
    FGHS2355PF5A
    Serial number
    4A43311729
    Bought from
    Recker and Boerger
    Bought
    Oct 23, 2014
    Where
    Cincinnati, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Nov 16, 2018, sent to the company Feb 8, 2019, published by CPSC Feb 26, 2019

    The product, in the report: Side by side refrigerator with freezer. Water and ice dispenser on the door.

    My refrigerator was being used a normal amount, not opened and closed very often. It was purchased in June of 2013 and this morning I woke up to an acid-like smell in the air. I thought maybe someone in the house had lit a candle the night before. I did not notice any smoke at the time. I performed my normal morning routine and then was heading out of the house to go to work and heard the sound of popcorn popping. I walked into our kitchen and noticed a flickering light against the wall behind the refrigerator. When I looked behind it I noticed flames shooting out of the back of the appliance. I pulled it out away from the wall and unplugged it. The fire was coming from the lower left corner of the back side of the refrigerator. Near the compressor. I called the seller and they gave me the number for Frigidaire and I called them and they said there weren’t any recalls and of course the warranty is only 1 year long. They offered to help me locate a repair tech in my area but, that is not going to happen.

    Model
    FFHS2611LW7
    Serial number
    4A30902030
    Bought from
    Lowe’s, Ohio
    Bought
    Jun 17, 2013, about then
    Where
    Urbana, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

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An example nursing home

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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