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GE microwave ovens

276 reports to CPSC, the latest made Sep 14, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 276reports to CPSC
  • Sep 14, 2026the latest report was made
  • May 11, 2011the earliest
  • 0with the company’s comments
Brand
GE
Makers
GE Appliances & Lighting, GE Appliances, a Haier company and GE AppliancesMakers, importers or sellers, as the reports name them
Product
Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances
Other ways the reports write the brand (2)

“G.E.” and “G E”

By month

8 reports from October 2025 to September 2026; the most in April 2026, 2. 268 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20261
June 20261
May 20261
April 20262
January 20261
December 20251
October 20251
September 20251
April 20252
March 20251
February 20251
January 20251
December 20241
September 20241
August 20241
June 20241
May 20241
April 20241
December 20231
November 20232
October 20231
September 20231
April 20231
March 20231
February 20232
January 20232
December 20222
November 20221
October 20221
August 20221
June 20221
January 20222
November 20212
September 20211
August 20212
April 20212
March 20212
November 20202
October 20201
August 20201
June 20201
April 20201
March 20201
November 20191
August 20191
July 20191
January 20191
August 20181
July 20181
June 20181
February 20181
July 20174
May 20171
April 20172
March 20171
January 20171
November 20161
October 20161
September 20165
August 20163
June 20161
April 20162
March 20164
February 20161
January 20162
December 20153
November 20153
October 20152
September 20151
August 20153
July 20151
June 20152
May 20153
April 20153
March 20152
February 20159
January 20157
December 20142
November 20142
October 20142
September 20146
August 20145
July 20143
June 20145
May 20147
April 20145
March 20142
January 20143
December 20131
November 20131
October 20133
September 20132
August 20134
July 20137
June 20134
May 20134
April 20131
March 20135
February 201310
January 20134
December 20122
November 20125
October 20123
September 20124
August 20125
July 20122
June 20121
May 20125
April 20122
March 20122
February 20129
January 20121
December 20113
November 20112
October 20112
September 20112
August 20111
July 20112
June 20112
May 20112

How badly anyone was hurt

  • Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
  • First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 6 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 2 CPSC: Injury, Level of care not known
  • No one hurt 226 CPSC: Incident, No Injury
  • No incident, no one hurt 6 CPSC: No Incident, No Injury
  • Not said 25 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Mar 18, 2013, sent to the company Apr 15, 2013, published by CPSC Apr 29, 2013

    The product, in the report: Above the range microwave

    Consumer and his wife were in their bedroom asleep. His wife heard the motor go on in the kitchen. The discovered that the microwave powered itself on. There was nothing shown on the display of the microwave’s control panel. It was full of smoke that was seeping from the closed door. She climbed on a ladder and unplugged the unit.

    The unit is still unplugged and will not be used again.

    There are no damages to report.

    The control panel in the unit has been replaced by the retailer on- 12/03/04

    The consumer has not yet contacted the manufacturer but does intend on doing so.

    The consumer does not intend on contacting the retailer.

    Model
    JVM1490
    Serial number
    HG901511K
    Bought from
    ABT, Illinois
    Bought
    Aug 25, 2004
    Where
    Willowbrook, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  2. Hurt, care not known

    Made Mar 13, 2013, sent to the company Apr 10, 2013, published by CPSC Apr 24, 2013

    The product, in the report: Model #: PVM1790SR1SS Serial #: LZ300280K Manufactured June 2012

    I just spoke with your staff who asked me to submit the following by email which documents recent problems with a microwave and subsequent discussions with General Electric. Thank you for your review. [REDACTED] PRODUCT-PURCHASE BACKGROUND: Purchased GE electric range August 2, 2013, from Specialties Appliances & Plumbing Fixtures, 2800 West Eleven Mile Road, Berkley, MI 48072 (Phone: 248-548-5656). Invoice #[REDACTED]; ModelPVM1790SRSS (PVM1790S, 1.7 CF SS Profile 1000 Watt Convection OTR Microwave installed September 9, 2012. INCIDENT: 1-22-2013 Experienced minor head injury at home in kitchen while cleaning around microwave. I contacted GE Consumer Relations (800-386-1215) on 1-22-2013., Talked with [REDACTED], case manager. Informed her that I had hit/scraped my head on lower exterior metal edges of microwave while cleaning under the cabinets. I requested that she document my concerns regarding exceptionally sharp and pointed edges on the right and left lower front corners of the microwave. I stated that this was a problem to me and likely a problem other consumers might experience if they had the same product. I also asked if there was an after market fix or remedies for this problem. [REDACTED] took product info, assigned case #[REDACTED] for reference and told me she would follow up with me in a few days. GE 1-29-2013 RESPONSE: I called [REDACTED] on 1-29-2013. She stated that GE reviewed my comments in her report and that GE had issued no alerts as to appliance’s sharp edges and that GE did not intend to change or correct the problem I experienced with the product. [REDACTED] repeatedly stated that it was my job to exercise caution when using the microwave and instruct all users as to its hazard. I then requested GE send a service rep to assess the product. [REDACTED] said that was not necessary and my report to GE was adequate (they took my word) and no further action was required. I repeatedly insisted that GE inspect the microwave. [REDACTED] finally got approval for a service call. GE 1-31-2013 IN HOME SERVICE CALL: GE service rep ([REDACTED]), tech # [REDACTED], documented range as Model #PUM1790SR1SS, Serial #LZ300280K) in his home visit exit summary (invoice #[REDACTED]). His report states: “Complaint: Edge at LH/RH lower corner sharp. - The construction is to manufacture specs and does not pose a cut hazard unless head is impacted into the area”. [REDACTED] took photographs of the microwave. [REDACTED] said he had never heard of a complaint like this and doubted GE would fix the problem given GE makes thousands of these appliances. [REDACTED] knew of no after market fix, agreed that the edges were a hazard and that customers would have to keep head, hands, arms from contacting the appliance. GE 2-1-2013 FOLLOW UP CALL: [REDACTED] called at 1:20 pm today asking about the rep’s visit. I shared info from rep’s invoice. [REDACTED] said the case is now closed and I may be sent a customer survey. _________________________________________________________________________________________ The following is a copy of my March 6, 2013 email sent to the State of Michigan as requested by the Attorney General’s office. It documents my subsequent discussion with GE on March 6, 2013. The AG’s office also requested I submit a complaint to the CPSC. The AG’s File # [REDACTED]. [REDACTED], [REDACTED] of your office asked that I write to you with a follow up to my initial complaint filed with your office. [REDACTED], a GE Manager called today and left message at 10:06 am. I returned her call at 1:20 pm (ph # [REDACTED]. [REDACTED] said GE had reviewed my inquiries and my recent complaint filed with your office. [REDACTED] was less than courteous throughout the discussion and was adamant that this was not a GE safety issue. When I asked to speak with her management, the answer was no. Her statements and my comments follow. 1. She repeatedly stated that the GE safety team and staff engineer had found no faults with the microwave unit in question. GE had looked at similar units and determined that my unit did not present a hazard and met GE’s manufacturing specifications. 2. [REDACTED] said GE staff(s) had also reviewed the tech’s written assessment of the unit. It was GE’s opinion that there was nothing wrong with the unit. My wife and I were present during the tech’s visit and he repeatedly told us the unit had sharp edges and was a safety issue. Because this finding was not in the tech’s written note, GE is standing by its position that the unit is safe. 3. I asked what GE’s opinion was of the photos taken of the unit. [REDACTED] said she did not have the photos nor did she know about the photos taken by the tech. After my verbal insistence that GE should have reviewed the photos, [REDACTED] said she would contact the tech for the photos. Given the tech’s visit was 6 weeks ago, [REDACTED] wasn’t so sure that photos were even available and repeatedly suggested I take photos and send them to GE. No was my reply and if the photos were not made available by the tech, I said that GE should send the tech back to take additional photos. [REDACTED] said that was certainly not going to happen, that she was not sending anyone from GE to our home to reassess this matter or take photos. 4. She offered, repeatedly, because of my repeated concerns about unit’s safety (not unit’s performance), to remove and buy back the microwave at our costs. I said no repeatedly and had to remind her this was a safety issue for my family and potentially other GE customers. 5. [REDACTED] also offered some type of coverage to cover medical expenses. I said no, this was not a issue as there was no cut or laceration. Please call me at [REDACTED] if you need more information. Thanks for your assistance. [REDACTED]

    Model
    PVM1790SR1SS
    Serial number
    LZ300280K
    Bought from
    Specialities Appliances & Plumbing Fixtures, Michigan
    Bought
    Aug 2, 2012
    Where
    Shelby Township, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Level of care not known
  3. No one hurt

    Made Mar 12, 2013, sent to the company Apr 3, 2013, published by CPSC Apr 17, 2013

    The product, in the report: Microwave

    The consumer says she found her microwave had turned on by itself. She unplugged it. She had not used it for two days prior to the incident. She plugged it back in and has not had any issues with it since.

    The consumer contacted the retailer who said they never heard of it doing anything like that. She tried to contact the manufacturer but she could never get to a live person. She never had any issues with the unit prior to this incident.

    Model
    JES1451DN1BB
    Serial number
    FT
    Bought from
    Lowe’s
    Bought
    Aug 15, 2010, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Mar 5, 2013, sent to the company Mar 14, 2013, published by CPSC Mar 28, 2013

    The product, in the report: OTR Microwave Oven

    GE OTR Microwave self started and could not be turned off with the keypad. Magnetron was running as well as the vent motor. Opening the door of the microwave would not turn off the magnetron or the vent motor. Finally removing the power cord from the outlet stopped the unit. By that time the interior of the microwave was very hot. Thank God we were home and still awake and noticed the microwave had self started in time to take action. The glass turntable was too hot to touch. After everything cooled down, I plugged the power cord back into the outlet and the microwave immediately restarted. After leaving the power cord unplugged for 24hrs the power cord was again plugged in and the unit now functions normally, but I will not leave it plugged in. The GE technician came and determined that the control panel had an internal short and offered to replace it. Estimated charge $265.52. I ask him to determine if the new control panel was the same design as the old one or if it had been redesigned to fail safe when shorting out. He told me the control panel had not been redesigned so I am not willing to spend money on a design that is still defective and could result in a fire.

    Model
    JVM1850DM1CC
    Serial number
    VL900727B
    Bought from
    Builder
    Bought
    Mar 18, 2008
    Where
    The Villages, Florida: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Mar 4, 2013, sent to the company Mar 22, 2013, published by CPSC Apr 5, 2013

    The product, in the report: Over the Range Microwave

    The microwave basically turns itself on, it self starts when it senses heat from the stovetop. The consumer says that she gets messages on the microwave that tell her to set the time, or have random codes on the digital display.

    She says that the random messages would come one when she was using her stove top. The consumer feels that the heat from the stove top would make the microwave think that it is getting ready to cook.

    She immediately unplugged it or hit the off button. This would make the messages go away. After this happened several times, she stopped using it altogether. When the microwave sends messages,s he hits the off button. Them she decided to unplug it permanently. She is afraid to use it or even keep it plugged into the socket.

    She contacted the manufacturer who told her the unit is not on recall and there is nothing they can do.

    Model
    JVM1631CJ03
    Serial number
    SH900548U
    Bought from
    came with home
    Bought
    Jan 15, 2006
    Where
    Wanaque, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Feb 25, 2013, sent to the company Mar 22, 2013, published by CPSC Apr 12, 2013

    The product, in the report: Over the stove Microwave

    Microwave purchased January 2011 in Michigan. Around the beginning of December 2012 she heard a boom sound, couldn’t find source but that evening she was going to heat something in the microwave but when she opened the door, glass began coming out. She looked for a bullet hole because she couldnt’ find any reason the glass would be broken. Sears repairman couldn’t tell her what happened to it because he had never seen anything like what could have caused all the glass to break. She talked with friends about the incident and has just been provided a copy of reports of other microwaves glass in the door explosions and just wanted to report this one. She has replaced the microwave. She has not contacted manufacturer and does not intend to contact them. There have been no injuries

    Model
    Microwave oven
    Serial number
    unknown
    Bought from
    ABC Warehouse, Michigan
    Bought
    Jan 15, 2011, about then
    Where
    Waterford, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 80, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Feb 24, 2013, sent to the company Mar 4, 2013, published by CPSC Mar 19, 2013

    The product, in the report: over oven microwave

    wife was boiling eggs when the microwaves, which sits over the stove, glass door shattered. Sending glass everywhere.

    Model
    jvm1850sm4ss
    Serial number
    ht909929 b
    Where
    san antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Feb 21, 2013, sent to the company Mar 21, 2013, published by CPSC Apr 4, 2013

    The product, in the report: Microwave

    The consumer says the paint started chipping and arching. she also says the microwave started running by itself. She had to unplug it to make it stop. The more she used it, the louder it became.

    She tried restarting it a few times but it would not work. She said the control panel went blank. Sometimes the unit would reset itself.

    Her brother bought her the exact same model and it would run by itself and also continue to run even with the microwave door was still open.

    She contacted the manufacturer who offered to send out a technician for a fee

    Model
    WES1130DN2BB
    Serial number
    DS901534B
    Bought
    Feb 15, 2010, about then
    Where
    Taunton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Feb 14, 2013, sent to the company Mar 13, 2013, published by CPSC Mar 27, 2013

    The product, in the report: Over the Range Microwave

    The caller stated that he has been experiencing problems with the microwave for approximately 3 days. The unit intermittently comes on by itself and sets to a min then goes back off. The microwave has been unplugged to prevent this incident from re-occurring. This problems had occurred at least 6 times in the past days.

    The caller has attempted to contact the manufacturer but the line was busy, he will try again. He is concerned that this microwave is unsafe and should be reported.

    Model
    JVM1540DN1BB
    Serial number
    RS901521B
    Bought from
    Best Buy, West Virginia
    Bought
    Jan 14, 2010
    Where
    Powhatan Point, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Feb 12, 2013, sent to the company Feb 21, 2013, published by CPSC Mar 8, 2013

    The product, in the report: GE Profile Microwave oven; built in over the stove; stainless steel color; purchased in 2011.

    My GE Profile Microwave starts running on it’s own after I finish cooking in it and close the door.

    Model
    PVM1870SM3SS
    Serial number
    GV900356B
    Bought from
    Nebraska Furniture Mart
    Bought
    Aug 1, 2011, about then
    Where
    Omaha, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Feb 11, 2013, sent to the company Feb 20, 2013, published by CPSC Mar 7, 2013

    The product, in the report: GE Adora Over-The-Range Microwave oven, Model no. DVM1850SM4SS

    GE Adora over-the-range microwave self starts when the door is closed following use. Problem is intermittent but increasing in frequency. Microwave was manufactured in Jan 2011 (according to label on the inside) and purchased in March 2011.

    Model
    DVM1850SM4SS
    Serial number
    AV908103B
    Bought from
    Home Depot, Ohio
    Bought
    Mar 12, 2011
    Where
    Beavercreek, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  12. Not said

    Made Feb 8, 2013, sent to the company Feb 19, 2013, published by CPSC Mar 5, 2013

    The product, in the report: White GE SpacemakerXL Microwave Oven, Model #JVM1440WH04, manufactured August 2005

    Our GE Spacemaker XL Microwave Oven, Model #JVM1440WH04, which was manufactured August 2005, started to malfunction a few weeks ago. We started to use this microwave oven when we moved into our remodeled home in August 2008. The oven would sometimes start running when we closed the door after we had removed an item that we had heated up. We would have to open and close the door several times to get the oven to remain off when the door is closed. We tried to make the oven to stay off by depressing the “Clear/Off” button without any success. Other times the oven would continue to run after the time had expired and we would have to open the door to make the oven stop running.

    Model
    JVM1440WH04
    Serial number
    RH906350B
    Bought
    Aug 1, 2007
    Where
    Bridgeport, West Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  13. No one hurt

    Made Feb 7, 2013, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

    The product, in the report: GE profile OTR microwave/convection oven. Model JVM1790WK. Purchased at Metro appliances-Tulsa, Okla. Manufactured 10/2010

    several times our GE profile OTR microwave/convection oven Model JVM1790WK has started by itself when closing door or after door is opened it will continue running. We have been able to stop it by pushing stop or opening door again. This is very disturbing. I see other people have had the same issue.This was purchased 11/26/10 and has done this intermittently since then.

    Model
    JVM1790WK
    Serial number
    TT900036K
    Bought from
    Metro Appliances, Oklahoma
    Bought
    Nov 26, 2010
    Where
    Catoosa, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Feb 2, 2013, sent to the company Feb 13, 2013, published by CPSC Feb 28, 2013

    The product, in the report: GE Microwave oven, Stainless steel

    This report was prompted by the Consumer Reports article “ Microwave Mystery” March 2013

    GE microwave oven model JES1142 purchased 8/21/07. In 4/08 I noticed that if I touched the top of the stainless steel cabinet the microwave oven would start.

    GE repair was called and the repairman said “I have never seen this before”

    A new oven, same model, was sent. This did not have a similar problem but died 1/4/13 and has been disposed of. It is actually stored in my barn.

    Model
    JES1142
    UPC
    Don’t know
    Serial number
    Don’t know
    Bought from
    HH Gregg
    Bought
    Aug 21, 2007
    Where
    Bloomington, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Feb 1, 2013, sent to the company Feb 11, 2013, published by CPSC Feb 26, 2013

    The product, in the report: GE Profile Microwave/Convection Oven Product Number PVM1790SR1SS Manufactured March 2011

    My GE Profile Microwave/Convection Oven (Model number PVM1790SR1SS Manufactured March 2011) self started when no one was home and could not be turned off. We had to disconnect the power source. When we plugged in the power, it again started on its own; would not shut off with any controls; and did not shut off even when the oven door was opened. We have it unplugged while awaiting for a service call. I have recently read of microwave ovens self-starting, getting overheated and causing fire and damage. I do not want to wait until fire, damage or injury before reporting my concerns with this product.

    Model
    PVM1790SR1SS
    Serial number
    FV311976K
    Bought from
    Sears
    Bought
    Jul 1, 2011, about then
    Where
    Neptune, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Jan 31, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 25, 2013

    The product, in the report: Free Standing microwave

    The consumer says the unit started smoking and caught on fire. She unplugged it. The unit caught fire after two minutes of being on.

    She has yet to contact the manufacturer. She threw the unit out and got a new one. She did not have model/serial number for it.

    Bought
    Jan 15, 2006, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Jan 28, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: GE counter top microwave Model JES1451DN1BB

    General Electric microwave started it self in front of three witnesses tonight while we were talking in our kitchen. Kind of a freaky thing. It hadnt been used in hours. I unplugged it and being a reliability engineer thought someone should be interested in this near disaster. I’m not making a claim and will be happy to ship it for failure analysis. It would be a good candidate for root cause work to prevent a future fire someplace. Regards, [REDACTED] Quality and Reliability Engineer.

    Model
    JES1451DN1BB
    Serial number
    TS903309B
    Where
    Austin, Texas: Home/Apartment/Condominium
    Who was involved
    Age 52, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Jan 26, 2013, sent to the company Feb 4, 2013, published by CPSC Feb 19, 2013

    The product, in the report: GE Profile Over The Range Microwave 36”

    Microwave turns on by itself and can only be stopped if leaving the door open. The buttons do not work nor does the turntable rotate. Finally unplugged the unit instead of leaving the door open. Unit was manufactured in January of 2010 and installed in my new home in April 2010.

    Model
    JVM3670SK06
    Serial number
    AT931208B
    Bought from
    Installed in new home
    Bought
    Apr 10, 2010, about then
    Where
    League City, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Jan 2, 2013, sent to the company Jan 23, 2013, published by CPSC Feb 6, 2013

    The product, in the report: Microwave Oven

    The Microwave turned itself on, continuous message to set clock. Finally a message was displayed that the key pad was shorted. Luckily we were home when this happened as it was very warm to the touch when noticed.

    Model
    wes1450dn1bb
    Serial number
    TS 922707b
    Bought from
    K mart
    Bought
    May 13, 2011
    Where
    Shawnee, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Dec 22, 2012, sent to the company Jan 11, 2013, published by CPSC Jan 28, 2013

    The product, in the report: GE Profile microwave

    My GE Profile microwave turns on by itself and cannot be turned off unless unplugged. The model number is PVM1870SM3SS. It was manufactured on 3/2011 and purchased on 6/11/2011.

    Model
    PVM1870SM3SS
    Serial number
    FV 902135 B
    Bought from
    Baron’s Major Brands
    Bought
    Jun 11, 2011
    Where
    Nashua, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Dec 7, 2012, sent to the company Jan 2, 2013, published by CPSC Jan 16, 2013

    The product, in the report: ge microwave caught fire between rack and clips

    our 2nd GE microwave (exact model) caught fire 4months after exchanging it at p.c. richards for the same fire hazard. it appears the rack and the clips are the cause of the fire.

    Model
    jvm1750sp1ss
    Serial number
    az224634b
    Bought from
    pc richard
    Bought
    Aug 22, 2012
    Where
    merrick, New York: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Nov 30, 2012, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: GE microwave over the stove unit 1 1/2 cubic ft.

    (11/29/2012) The consumer stated that the microwave self started and started buzzing. It short-circuited and started smoking. The consumer stated that he disconnected the microwave at the circuit breaker. He stated that there was no damage. He stated that nothing like this had happened before.

    The consumer stated that it could have potentially started a fire.

    Model
    JVM1540DN1BB
    Serial number
    LR905005B
    Bought from
    Effinger Appliances, Indiana
    Bought
    Dec 1, 2009, about then
    Where
    New Harmony, Indiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Nov 25, 2012, sent to the company Dec 13, 2012, published by CPSC Dec 31, 2012

    The product, in the report: 1.4 cubic foot microwave

    My GE microwave model Wes1450dn1bb recently began turning on by itself. This seems to be a common issue with this model and this item should be recalled before someone is seriously injured or killed.

    Model
    wes1450dn1bb
    Serial number
    ts909730b
    Bought from
    Walmart, Pennsylvania
    Bought
    Jan 6, 2009, about then
    Where
    Cresson, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand ge, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  24. First aid

    Made Nov 24, 2012, sent to the company Dec 13, 2012, published by CPSC Jan 8, 2013

    The product, in the report: above oven microwave

    The control panel of my GE profile microwave oven caught fire.

    Bought from
    purchased with home, California
    Bought
    Mar 1, 2002, about then
    Where
    Paso Robles, California: Home/Apartment/Condominium
    Who was involved
    Age 23, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  25. No one hurt

    Made Nov 15, 2012, sent to the company Nov 27, 2012, published by CPSC Dec 11, 2012

    The product, in the report: GE Profile Spacesaver microwave manufactured 2004

    I have a GE profile microwave from 2004. Even though there is no metal in the microwave, it started to spark and flames could be seen.

    Model
    GE Profile Spacemaker oven JVM1490SH01
    Serial number
    GG901043K
    Where
    riverwoods, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Nov 3, 2012, sent to the company Nov 19, 2012, published by CPSC Dec 4, 2012

    The product, in the report: GE counter top sensor microwave oven, model JES1142SJ06, stainless steel.

    Our two year old GE counter top microwave oven started by itself. We shut it off by opening the door and found the touch pad controls unresponsive. Then we unplug ed the unit. When we plugged it back in, it immediately went to popcorn mode and started running. We decided that the unit is a fire hazard and placed it in the trash.

    Model
    JES1142SJ06
    Serial number
    GT901062U
    Bought from
    Lowes, Virginia
    Bought
    Oct 4, 2010
    Where
    Williamsburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Oct 31, 2012, sent to the company Nov 16, 2012, published by CPSC Dec 3, 2012

    The product, in the report: stainless steel microwave

    Purchased GE microwave approximately 3 yrs ago. Last week microwave started coming on when the door was opened. We unplugged it for several minutes, when plugged back in, it continued to do the same thing. We stopped using it immediately, and unplugged it, afraid it might cause a fire. My husband contacted GE,. They told him one option was to take the microwave back to where it was purchased, and they could send it back to GE. He called Home Depot, where the microwave was purchased, and they told my husband they would not return the microwave to GE because what GE told him on the phone and what GE had told them in the past concerning returns were completely different stories. We purchased another microwave on October 30th, 2012.

    Model no. of defective microwave JES1656SJ02 Serial no. 2R901885U

    Model
    JES1656SJ02
    Serial number
    2R901885U
    Bought from
    Home Depot
    Bought
    Feb 1, 2009, about then
    Where
    Midland, Arkansas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Oct 10, 2012, sent to the company Oct 18, 2012, published by CPSC Nov 1, 2012

    The product, in the report: built-in over-the-range microwave oven GE Model # JVM140H 001 Serial # SA950945S

    I would like to report a fire that started in my built-in over-the-range microwave on Saturday, September 29, 2012. The fire started in the control area (i.e., where the magnetron, transformer, wiring, etc. are located behind the key pad) of the microwave just after I had heated up a plate of food. I smelled something like burning plastic and saw that there was a fire inside that part of the microwave. I was able to put out the fire with a fire extinguisher by spraying through the vent along the top of the microwave. Thankfully, the fire department cleared the house of the smoke and removed the microwave to make sure the fire would not spread to my cabinets.

    GE Model # JVM140H 001 Serial # SA950945S

    Thank you.

    [REDACTED]

    Model
    JVM140H 001
    Serial number
    SA950945S
    Bought from
    I don’t know
    Where
    Tucker, Georgia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Oct 3, 2012, sent to the company Oct 12, 2012, published by CPSC Oct 26, 2012

    The product, in the report: GE Profile 1.7 cu.ft microhood. Purchased at Lowes 11/2003 Serial #: LVM1750SM1SS Model: LVM 1750

    The microhood which is almost 5 years old began making a horrible noise like a coffee grinder. It began to smoke and had I not acted quickly would have completely caught on fire. It was on for no more than 3 seconds before this noise/smoke started.

    Model
    LVM 1750
    Serial number
    LVM1750SM1SS
    Bought from
    lowes
    Bought
    Nov 19, 2007, about then
    Where
    Ithaca, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Sep 26, 2012, sent to the company Oct 4, 2012, published by CPSC Oct 19, 2012

    The product, in the report: GE Profile, spacemaker II microwave

    I have a GE Profile spacemaker microwave. It is about 2 years old. The display suddenly went out (also no light on when you open the door) on Sunday, September 23, 2012. On Monday September 24, the display periodically flashed back on asking to reset the clock. I could actually reset it. Then the display would go off again. It kept doing this. While the display would go on for the short time, I could open the door and the light would be on.. I would hear a humming sound when I closed the door. Then a couple seconds later the display would turn off leaving no light again when the door was open. After a while I was in another room, I came back into my kitchen to smell electrical smoke. I looked at the microwave it was smoking. When you touched it, it was hot all around the microwave and on the inside. I immediately turned off the breaker. (I could not just unplug in since it is in a cabinet with a kit around it. When I looked on line about this, I was very disturbed to see it has happen to others. If I was not home, this could have started a major fire in my home. I am very grateful that I was home and I could turn off the breaker.

    Model
    PEM31SM3SS
    Serial number
    FT916412B
    Bought from
    Contractor Serviced
    Bought
    Aug 30, 2010
    Where
    Darien, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Sep 26, 2012, sent to the company Oct 4, 2012, published by CPSC Oct 19, 2012

    The product, in the report: GE Microwave Model: WES1450DN1BB, Serial No:RT945299B Manufactured August 2010

    We have a GE microwave purchased in the late fall/early winter of 2010. It is Model: WES1450DN1BB, Serial No:RT945299B. On Saturday 9/23/12 at approximately 7:30 am it appeared to spontaneously turn on. We thought perhaps one of the kids accidentally hit a button. Today, 9/26/12 at 4:15 I left the house. Upon returning at 4:30 the house was filled with black smoke, and the microwave was running. So at some point between 4:15 and 4:30 the microwave turned itself on and could have easily started a fire. There was a message on the microwave saying “sensor error chicken pieces.” We do knot know what this means. We did file a report with GE at approximately 5pm today, 9/26/12, and informed them that we would be contacting the CPSC to file an incident report.

    Model
    Model: WES1450DN1BB
    Serial number
    Serial No:RT945299B
    Bought from
    Walmart
    Bought
    Nov 15, 2010, about then
    Where
    Northborough, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Sep 23, 2012, sent to the company Oct 1, 2012, published by CPSC Oct 16, 2012

    The product, in the report: Microwave black GE

    GE microwave model # JES1655dr1bb

    Was making microwave popcorn and the thing made the most horrendous sound and sparks lit up my entire kitchen, the sparks were coming from behind the airvent/and panel inside the microwave.

    I thought maybe it was the popcorn and tried a bowl of water and it did it again even worse (dumb I know)

    The microwave is clean and well maintained.

    Upon reading other complaints on line i am finding this is a common complaint with GE microwaves. I am scared it will cause a fire or seriously injure someone.

    I have had microwaves my whole life and never experienced anything like this, and never had a microwave that went belly up only a couple/few years after purchase like this piece of junk did.

    Model
    Jes1655dr1bb
    Serial number
    vt123217a
    Where
    Oregon City, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Sep 13, 2012, sent to the company Sep 20, 2012, published by CPSC Oct 4, 2012

    The product, in the report: Microwave oven, over the range, wall mounted

    My GE microve oven, an over the range model, self starts continually. They keypad says a short happened. i cannot unplug it.

    Model
    JVM 1540DN1WW/ over the range Microwave oven
    Serial number
    GS 90172 B
    Bought from
    Appliance Land
    Bought
    May 9, 2009
    Where
    Cabin John, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Aug 31, 2012, sent to the company Oct 4, 2012, published by CPSC Oct 19, 2012

    The product, in the report: countertop microwave

    The consumer says the microwave turns itself on until it is stopped. She says that it got so hot it could have caught on fire. She tested it, plugged it in and started up again. The consumer says she has seen many online reports of the same thing happening to other consumers.

    The consumer has yet to contact the manufacturer but does plan to.

    Model
    WES1450DN1BB
    Serial number
    TS900631B
    Bought from
    Walmart
    Bought
    Jan 15, 2010, about then
    Where
    Charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Aug 27, 2012, sent to the company Oct 1, 2012, published by CPSC Oct 16, 2012

    The product, in the report: Microwave

    (08/27/2012) The consumer stated that he set the microwave for 1minute to heat a cup of coffee. When the timer went off, the consumer took the coffee out. He went into the living room and he heard the microwave start on its on. He came back into the kitchen and saw sparks on the top of the oven. Smoke was also coming from the top. The consumer unplugged the microwave. The microwave was not damaged.

    The consumer stated that the microwave came on by itself several times about a year ago. He stated that he did not have another problem until 08/27/2012.

    The consumer stated that he will call the manufacturer.

    Model
    JVM1860SD002
    Serial number
    FD91593S
    Bought from
    Sears, California
    Bought
    May 1, 2002, about then
    Where
    Turlock, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  36. First aid

    Made Aug 22, 2012, sent to the company Sep 28, 2012, published by CPSC Oct 15, 2012

    The product, in the report: Microwave oven

    (2011) The consumer stated that when they would get their food out of the microwave, the side and tray would be extremely hot and has burned his wife’s left hand. The consumer’s wife is a RN so she treated her own wounds. She applied burn ointment. The consumer says this happens when the microwave is on any setting

    They also had issues with the microwave coming on by itself. The consumer says they would have to shut off the circuit breaker and restart it to fix that issue.

    (8/6/2012) The manufacturer was contacted and a report was filed (case#[REDACTED]). They advised him that they would look into the matter and contact him back. They also wanted to review the service information that has been performed on the unit.

    Model
    PEB2060DM2BB
    Serial number
    GV300680L
    Bought from
    Home Everything
    Where
    Enumclaw, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  37. No one hurt

    Made Aug 14, 2012, sent to the company Aug 21, 2012, published by CPSC Sep 5, 2012

    The product, in the report: GE over the range microwave Model JVM1850DM2BB

    GE OTR/Built-in microwave Model JVM1850DM2BB Serial No. VM900163B Exterior glass on door of microwave is either faulty or designed poorly - glass inside door has exposed edge and open. I tapped edge of glass when door was open with ceramic bowl and heard loud crack. I was sprayed with glass bits, pieces hit my eyeglasses, chest, went down my shirt and flew across my kitchen floor. I have approx.5 oz.of glass bits that were sprayed out from the glass door. For 15 mins. approx.after incident the glass continued to pop, crack and fragment across face of glass spraying glass powder down onto top of my stove/range. To protect myself and my home, I wrapped the front of the glass and edge with duct tape. This cannot be a safe design and/or this glass was faulty. As I shopped for a replacement microwave I noticed that many of the leading brands on the market (all of them displayed at local Sears) do not have a protective bracket around the edge of the glass that fits in the front door. That means that the glass is exposed near the handle - a high traffic ‘area’. I do not believe that these product lines as designed are safe.

    Model
    JVM1850DM2BB
    Serial number
    VM900163B
    Bought from
    Sears
    Bought
    Jan 8, 2008
    Where
    Ringwood, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    Reports CPSC links to it
    20120821-196FA-1267566
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Aug 10, 2012, sent to the company Oct 2, 2012, published by CPSC Oct 17, 2012

    The product, in the report: microwave

    05/31/2012 The consumer stated that she placed a plate of food on the turntable. The consumer stated that she turn it on for one minute. The consumer also stated that she heard a pop and saw sparkles. The microwave was unplugged and the consumer opened the door. The right side and the back of the microwave was black.

    The consumer stated that she turned the microwave it on a couple of days later. The microwave worked but she decided not to use it.

    The consumer stated that she will call the manufacturer.

    Model
    je635ww
    Bought from
    Walmart
    Where
    West Chester, Ohio: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jul 31, 2012, sent to the company Aug 14, 2012, published by CPSC Aug 28, 2012

    The product, in the report: GE Model WES1450DN1BB, Black 1.4 cu ft/1100 watt sensor microwave oven

    I purchased the unit on 2/3/11. Roughly July 10, I got an error that said that the keypad had shorted, and that the unit may require service. I unplugged the unit for at least an hour, and then it was fine. About 3 days ago, the unit turned on by itself. The keypad was not responsive, and I had to open the door or unplug the unit to get it to turn off. I unplugged the unit for a while, and then plugged it back in, and everything seemed to be fine. Early this morning, I woke to the microwave beeping. I got up, and it had the “surged” error on the display again. I unplugged the unit, plugged it back in, and it started microwaving again without any input from me. I unplugged the unit and went back to bed. When I got up this morning, I inspected the inside of the microwave and saw that the door and part of the inside plastic was burned. I am afraid that my house would have caught on fire if I had not woken up and unplugged the unit. I contacted the manufacturer, and they refused to do anything because it has been over a year since I purchased the microwave.

    Model
    WES1450DN1BB
    Serial number
    RT 935583 B
    Bought from
    Walmart
    Bought
    Feb 3, 2011
    Where
    Macon, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Jul 23, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

    The product, in the report: Over the Range Microwave

    The consumer says that the microwave will self start. The only way to stopping it is by opening the door. He says he will unplug it and plug it back in to get it working right.

    The consumer says that by touching any button on the keypad may get it to turn on again. he says at that point the keys are non responsive and the only way to shut it off is by opening the door.

    The consumer contacted the manufacturer today 7-24-2012 who offered to send out a service technician for a fee.

    The consumer is concerned of a possible fire hazard with the unit.

    Model
    JVM207OSKO2
    Serial number
    FL904223
    Bought from
    PC Richards
    Bought
    Aug 15, 2006, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jun 27, 2012, sent to the company Jul 6, 2012, published by CPSC Jul 20, 2012

    The product, in the report: Microwave oven

    GE Microwave oven Model: jes1451dn1bb

    Unit turns on and starts running automatically, at random times. For safety reasons, we are forced to leave the unit unplugged when not in use. At times, it takes multiple attempts to to get the unit to start again after being plugged back in.

    Model
    jes1451dn1bb
    Bought from
    Walmart
    Where
    Monroe, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made May 28, 2012, sent to the company Jun 5, 2012, published by CPSC Jun 19, 2012

    The product, in the report: GE Sensor Microwave Oven, countertop model JES1451, black, dimensions: 22” across, 16” deep and 12” high

    I own a GE Sensor Microwave oven (countertop model) which is only 2 years old. At 3:00 a.m. when the microwave was not in use, it self started. I woke to a room full of smoke and the smell of burning plastic. The microwave was going by itself and the panel read “Sensor Error”. Flames had just erupted. Luckily I had a fire extinguisher nearby.

    Model
    GE Sensor Microwave Oven JES1451DN1BB
    Serial number
    AT930859B
    Bought from
    Best Buy
    Where
    Pasadena, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  43. Hurt, no treatment

    Made May 22, 2012, sent to the company May 30, 2012, published by CPSC Jun 13, 2012

    The product, in the report: GE spacemaer microwave

    Have a GE over the stove microwave. On 5/21/12 I put a cup of tea water in the microwave, turned it on, and went into my office in the next room. The house started to fill with smoke and the smoke detectors went off. When I went back in the kitchen the room was filled with smoke. I was able to get to the unit and turn it off.

    Charlestown Fire Company responded via 911. They looked at the walls with the thermal imaging camera and found nothing there. According to the firefighters the camera showed that all the heat was contained within the microwave. While the firefighters were there we put another cup of water in the microwave and turned it on. The room quickly filled with smoke.

    My contractor and electrician came yesterday and looked at all the wiring. They assured me there was nothing wrong with the wiring. This is clearly an issue with the microwave.

    I searched the internet and found out I am not alone. Others have had similar problems.

    I am a paramedic and member of the fire company. For this reason I knew what to do and was able to minimize the damage. It appears others may not have been so lucky.

    Model
    JVM1540DMSWW
    Serial number
    ZV203409L
    Bought from
    Lowes
    Bought
    Mar 1, 2012
    Where
    Charlestown, Maryland: Unspecified
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  44. No one hurt

    Made May 17, 2012, sent to the company May 24, 2012, published by CPSC Jun 8, 2012

    The product, in the report: GE Microwave with wall oven, black color Model Number: J TP86B0F4BB Serial Number: AH615475Q

    This report is about the GE microwave (with wall oven) that was installed in our house during 2005. About two years back, the microwave stopped working, and the GE service person replaced a fuse (we paid for the visit and part). At that time, we brought his attention to the peeling paint inside the microwave. He said GE would not be able to fix it.

    The peeling got worse day by day graduating to a situation that is very unsightly. It is highly hazardous from health point of view.

    We contacted GE to request for a free replacement, in view of the fact that the machine broke down two times in less than 6 years, and the paint got ripped off. Clearly, it does not speak well of the quality and durability of the appliance.

    We got the reply from GE that free replacement is not possible and we need to pay an amount of $992.

    The purpose of this message is to enquire if you as a consumer protection agency, can intervene and resolve the issue.

    I will be able to send you the picture of the microwave showing the damage, if you so desire.

    This is the reference number of my communications with GE regarding this issue: Case #: [REDACTED]

    Model
    Microwave Oven (wall mounted with thermal oven) / JTP86BFBB
    Serial number
    AH615475Q
    Bought from
    GE, Georgia
    Bought
    Jun 14, 2005, about then
    Where
    Lawrenceville, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made May 3, 2012, sent to the company Jun 1, 2012, published by CPSC Jun 15, 2012

    The product, in the report: Microwave oven

    The consumer says she used the microwave for the very first time after placing two medium potatoes in microwave. She pressed the potato sensor and the microwave went off after two minutes. Potatoes were uncooked, so pressed sensor again. Medium sized potatoes pierced with knife prior to placing in microwave. She walked into the kitchen and there she saw flames inside the microwave. The potatoes were on fire, her husband opened the door and got the potatoes out and he unplugged it. The consumer says that the microwave is blackened on the inside. The consumer contacted the manufacturer who is replacing the unit. A technician sent by the manufacturer told her not to use the sensor options.

    Model
    JBM1750DPIWW
    Serial number
    AZ2214888
    Bought from
    Best Buy
    Bought
    Apr 2, 2012, about then
    Where
    Anoka, Minnesota: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made May 2, 2012, sent to the company May 9, 2012, published by CPSC May 23, 2012

    The product, in the report: Built-in Double Microwave Wall Oven. Stainless steel, 27 inches

    My microwave oven will go off on it own. A read out on the screen says that there may be a short in the keypad and I should call for service. It is 14 months old. Just 2 months out of warranty.

    Model
    JKP90S P3SS
    UPC
    412400008
    Serial number
    AV615674Q
    Bought from
    home depot, Pennsylvania
    Where
    Erie, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Apr 16, 2012, sent to the company Apr 23, 2012, published by CPSC May 7, 2012

    The product, in the report: GE SpaceMaker XL 1800, White (microwave oven)

    I have a GE Spacemaker XL1800. It turns on every time the door is opened. This is extremely unsafe. I can’t believe there isn’t any redundancy to prevent this from happening. I called GE thinking this was so unsafe they would simply replace it. They told me it would cost $80 to have someone look at it and if the quote was too expensive they would give me a $100 rebate towards a new one. When I told them I’m not financially able to do this right now they told me to call back when I had money. Pretty ironic the phone number is 1-800-GE CARES.

    Model
    SpaceMaker XL 1800, White
    Where
    Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Apr 3, 2012, sent to the company Apr 10, 2012, published by CPSC Apr 24, 2012

    The product, in the report: mircowave used for heating food

    fire in unit

    Model
    WES1130DM2BB
    Serial number
    LV132087B
    Where
    san antonio, Texas: Other
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Mar 26, 2012, sent to the company Apr 2, 2012, published by CPSC Apr 16, 2012

    The product, in the report: Microwave Oven - countertop

    My microwave oven turned itself on when nobody was in the room. We heard the microwave running and came into the kitchen to see it running and some type of message was on the screen (not a normal operating message). We were unable to turn the oven off by pressing anything on the control panel. We unplugged the unit to get it to stop. The oven had an internal burning smell.

    Model
    JES1451DN1BB
    UPC
    N/A
    Serial number
    RT916789B
    Bought from
    Lowe’s
    Bought
    Jan 1, 2011
    Where
    Alpharetta, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  50. Hurt, care not known

    Made Mar 9, 2012, sent to the company Apr 20, 2012, published by CPSC May 4, 2012

    The product, in the report: Spacesaver Microwave

    Caller is reporting that his microwave turned self on and caught fire in the middle of the night (sometime between 11:00PM March 8th, 2012 and 3:30AM March 9th, 2012 causing cabinets to burn, etc.

    Caller awoke to the smell of smoke and of burnt bread. (He normally stores his bread in the microwave and there was a loaf in the microwave at that time. He and his wife had been sleeping for approximately five hours. His 22yr old son was also home, but sleeps downstairs, his parents woke him. The house was full of smoke, no flames were coming from the microwave and caller could not distinguish where the smoke was coming out from the microwave. One cabinet door damaged, microwave destroyed and callers may have suffered possible lung injury.

    They opened all windows and doors to let smoke out, then unplugged the microwave and took it to the garage where it sits waiting for manufacturer to come look at it Tuesday, March13th, 2012.

    Caller would like to have the microwave replaced by the manufacturer, his cabinet repaired and would like a satisfactory explanation

    Model
    JVM1650BH05
    Serial number
    RL903073B
    Bought from
    Lowe’s, Connecticut
    Bought
    Jun 15, 2007
    Where
    Branford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 22, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Level of care not known
  51. No one hurt

    Made Feb 27, 2012, sent to the company Mar 6, 2012, published by CPSC Mar 20, 2012

    The product, in the report: GE Spacemaker Over the Range Microwave Oven.

    My father (93 years old) was heating dinner in his GE over-the-range microwave Saturday night when he smelled smoke. He opened the door of his microwave and smoke poured out. He saw it coming from the mesh-like area on the interior wall of the microwave behind the control panel, and saw a yellow, flickering light through the mesh-like area, which he interpreted as a fire behind the control panel. He called the front desk of his condo building for assistance. The maintenance man asked him not to open the front door of his apartment to air out the smoke as he was concerned it might set off the building’s smoke alarms. By this time, the fire had died out and the worker unplugged the microwave.

    Model
    Spacemaker
    Serial number
    JVM1650SH
    Bought from
    P.C. Richards, New Jersey
    Bought
    Dec 18, 2006
    Where
    Ft. Lee, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 93, Male
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Feb 17, 2012, sent to the company Mar 22, 2012, published by CPSC Apr 5, 2012

    The product, in the report: Microwave

    The consumer says that when he closes the door to the microwave the power goes out. The only way to activate it is by removing the plug and replacing it to the lower outlet after a couple of minutes. This makes the power come on. The manufacturer told him that it sounds like a power surge issue. He says their is nothing wrong with the outlet. Other times, the machine will start on its own when he closes the door. He leaves the unit unplugged because it is unreliable. He spoke to the manufacturer on Wednesday 2-15-12 and they told him the unit is not under recall and he would need to have it repaired or replaced.

    Model
    JEM31SA002
    Bought from
    Appliance Store, Michigan
    Bought
    Feb 15, 2002, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Feb 14, 2012, sent to the company Feb 23, 2012, published by CPSC Mar 8, 2012

    The product, in the report: Microwave oven-over the stove with exhaust

    Our GE microwave, Model # JVM1340BW002, s/n TS910622S has been starting by itself of late. I read in Consumer Reports of some other GE microwaves doing the same thing, sometimes with disasterous results. Suggestions?

    [REDACTED] 02-14-2012 1930

    (Done so far?) Watching it very closely! See prev. note for model & s/n #’s

    Model
    JVM1340BW002
    Serial number
    TS910622S
    Bought from
    Local Appliance, Nebraska
    Where
    Geneva, Nebraska: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Feb 9, 2012, sent to the company Feb 16, 2012, published by CPSC Mar 2, 2012

    The product, in the report: GE microwave oven

    We own a microwave with an oven combo from GE. The microwave has started up randomly three different times. The first time there was a bad smoke smell. The second and third time we caught the microwave before it ran too long. The only way to stop the microwave from running is to trip the breaker on my circuit panel. GE has replaced parts three times. I don’t feel that the oven is safe and we can no longer use it.

    Model
    J kp90s p3ss
    UPC
    I don’t know
    Serial number
    AV60869q
    Bought from
    Home Depot
    Bought
    Feb 2, 2011
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Feb 5, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

    The product, in the report: GE Advantium over the range microwave oven

    I was using the ge advantium microwave oven and there was arcing inside and a fire burned a hole in a small screen inside the oven. The microwave function was on at the time. The ove n is an over the range model and cooks with more than one type of heat.

    Model
    Advantium 120
    Bought from
    Home depot
    Where
    Thornhurst, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    Reports CPSC links to it
    20120212-631BF-2147470279
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Feb 4, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

    The product, in the report: Over the Range microwave. Space maker XL 1800

    came home to find my microwave on and nobody was home to turn it on. It was very hot and if I had not return home in time it could have been a fire.

    Model
    Model: JVM1851CH02, Space Maker XL 1800
    Serial number
    AH900159B
    Bought
    Apr 11, 2006, about then
    Where
    Philadelphia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Feb 4, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

    The product, in the report: microwave oven -browner

    About a 1yr and a half ago my GE microwave started running on its own in the middle of the night. It would not stop when I pushed the stop button and to unplugged it to stop it. We now have to plug it to use it. I did not know about the problem with GE microwaves until I read the the article on appliance problems in the February issue of Consumer Reports. I will be contacting GE to see if the model has been recalled.

    Model
    WES1384SM2SS
    Bought from
    walmart
    Bought
    Apr 6, 2009, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Feb 2, 2012, sent to the company Feb 10, 2012, published by CPSC Feb 27, 2012

    The product, in the report: GE Microwave Oven

    We have a GE Microwave Model # JVM1640WJ03, S/N HL 902008U purchased around May 2006. The microwave has started turning on by itself and will stop by itself in the middle of cooking. If the light over the stove (bottom of the microwave) if left on, the inside of the microwave becomes very hot. Is sounds alot like other microwaves that have been recalled. I do not see a recall on this model. Should we discontinue using?

    Model
    JVM1640WJ03
    Serial number
    HL902008 U
    Bought from
    Hawkins Graves
    Bought
    May 1, 2006, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Feb 2, 2012, sent to the company Feb 10, 2012, published by CPSC Feb 27, 2012

    The product, in the report: JVM1750 GE over the range microwave, 1.7, manufactured in Malaysia, nov 2009. Black

    on 1/22/12 our GE Spacemaker model JVM1750 serial # VS 901264B manufactured in Malaysia on Nov 2009 FREAKED OUT! At 3 am I was awakened by a loud sound of a series of “beeps”. When I went into the kitchen the microwave (over the range) was running and the control panel read “F3”. My husband was able to disconnect the microwave and leave it unplugged. In the morning he tried it again, it FREAKED OUT AGAIN! it wouldn’t stop running and the smell of burnt wiring enveloped the kitchen. That day I called directly to GE and asked if there was a recall and explained about the possibility of a fire with my microwave. The nice young lady told me there was no recalls, no safety bulletin, no safety technician bulletin and nothing was wrong with the microwaves. Soooo, we started looking for another GE microwave (yes, we are gullible) to replace our two year old “no recalls” microwave. Last night I called GE again because I read several blogs that talked about GE micros that run without control, fires, and once again the nice young lady told me that there is no danger of fire, and offered a discounted price on a new one. Later my husband did some research and found a class action lawsuit that started in 2009 against GE over the range microwaves that ran without control and caught FIRE! Must someone lose their life in a fire caused by this GE appliance before CPSC does something? HELP

    Model
    GE Spacemaker M# JVM 1750 (black)
    Serial number
    VS 901264B
    Bought from
    Sears, Georgia
    Bought
    Nov 25, 2009, about then
    Where
    Warner Robins, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Jan 6, 2012, sent to the company Jan 13, 2012, published by CPSC Jan 30, 2012

    The product, in the report: GE Spacemaker II microwave oven - white

    My husband cooked a bag of microwave popcorn and removed it from the microwave oven. Shorlty after he took it out of the oven he heard a large explosive type sound and discovered that the glass tray on the bottom of the microwave oven had split the tray apart right down the middle. There were shards of glass throughout the microwave oven. If this had happened while he was removing the popcorn he could have been seriously injured.

    Model
    JEM25WV003
    Serial number
    DS910028S
    Where
    Sonoma, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Dec 11, 2011, sent to the company Dec 19, 2011, published by CPSC Jan 4, 2012

    The product, in the report: GE Cooking Center Microwave / Oven Combo

    The top door micro switch for the GE model JKP85WoD1WW microwave caught on fire

    Model
    JKP85WOD1WW
    Serial number
    MA600354Q
    Bought from
    Texas Appliance, Texas
    Bought
    Jan 6, 2002
    Where
    Bedford, Texas: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Dec 9, 2011, sent to the company May 11, 2012, published by CPSC May 25, 2012

    The product, in the report: JVM1740DM1BB over the counter microwave oven

    when plugged in the microwave starts on its own & after about 1 minute it says key pad short with an alarm beap. Since then I have unplugged it & verified with others & they have the same problem.

    Model
    JVM1740DM1BB
    Serial number
    HS 900009 B
    Where
    edison, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Dec 9, 2011, sent to the company May 11, 2012, published by CPSC May 25, 2012

    The product, in the report: Over-the-range GE Cafe

    Our GE Cafe over-the-range microwave, spontaneously turned itself on. We were fortunate that we were home and that we heard it promptly. It was very early in the morning and actually woke me up. The oven was making an alarm sound as if it was at the end of a program but it never turned off. There were many reports on the internet related to serious fires from this same type of incident and I do not feel as though we can leave it plugged in when not in the immediate area.

    Model
    Model CVM2072SM2SS
    Serial number
    MS900271B
    Bought from
    Hart Appliances
    Bought
    Nov 17, 2009, about then
    Where
    High Point, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Nov 25, 2011, sent to the company May 11, 2012, published by CPSC May 25, 2012

    The product, in the report: Over the range Microwave Oven

    I have a GE Microwave Serial # LS90398713 Model # JVM154DN1BB , This microwave comes on all by itself and will not go off until you unplug it. I believe this may be a fire hazard. I have contacted GE which they deny this is a problem I have read numerous complaints on consumer complaints.com about the same product so therefore, this is not an isolated case.

    Model
    JVM154DN1BB
    Serial number
    LS90398713
    Where
    Dickinson, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Nov 19, 2011, sent to the company Nov 28, 2011, published by CPSC Dec 12, 2011

    The product, in the report: GE Microwave model JES1451

    My GE microwave starts by itself and gets very hot! It does it in the middle of the night and during the day. I have to unplug it between use and am thinking it should be recalled. I’ve only had it 8 months. It’s a Model JES1451.

    Model
    JES1451DN1BB
    Serial number
    LT908049B
    Bought from
    Wal Mart
    Bought
    Aug 5, 2010
    Where
    Hinesville, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Oct 28, 2011, sent to the company Nov 4, 2011, published by CPSC Nov 21, 2011

    The product, in the report: Rangetop microwave oven. 1.6 KW One metal shelf inside held by 4 plastic clips

    We have a GE rangetop microwave. On 2 seperate occasions, the plastic clips that hold the metal shelf has sparked causing flames and melted the clips. We had to call GE to report each incidence and to obtain replacement clips on both occasions. The first occurance was over a year and a half ago, the most recent was the beginning of this year.

    Model
    JVM1640SJ03
    Serial number
    VH900488U
    Where
    Wake Forest, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Oct 12, 2011, sent to the company Oct 20, 2011, published by CPSC Nov 3, 2011

    The product, in the report: GE Model PVM2070DM4WW SN HV302789B Over the stove microwave

    New GE Microwave Model PVM2070DM4WW SN HV 302789B about 2 week old. Last night microwave started running all by its self. I had to unplug from wall to clear it. I cleaned selection screen with wet paper towel and dried. This morning the unit did the same thing again. I called GE customer care and they told me to open and close the door 3 times. If unit still continues to start on it own, call repair. What happens if it starts doing it when we are on vacation for 2 weeks next month? Google has several GE’s that are causing fires, 7 in Florida per what I read. This microwave should be on a recall list or at least tell people about the problem before they buy one.

    Model
    GE Model # PVM2070DM4WW
    Serial number
    HV302789B
    Bought from
    Home Depot
    Bought
    Sep 14, 2011
    Where
    Saginaw, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Sep 19, 2011, sent to the company Sep 27, 2011, published by CPSC Oct 12, 2011

    The product, in the report: GE EMO3000cbb2 over the range microwave oven

    On September 19, 2011, my GE Microwave Model EMO3000cbb02 sustained fire damage. The unit had been used for 30 seconds to heat a child’s milk, and then sat idle for 5 minutes. At that time, there was multiple “popping” noises followed by a “buzzing” noise, multiple flashes, and then the area of the front plastic shelf support burst into flames. Luckily we were at home at the time. I am a former firefighter, and was able to disconnect the unit from it’s power source, and the flame ceased. I immediately took a photo of the unit’s damage with my cell phone. I believe this incident is similar to one that was reported to this office in June of this year report number 20110617-F3ABE-2147478129. Subsequent photos taken of damage and manufacturer’s label inside the unit.

    Model
    EMO3000cbb02
    Serial number
    SA941918S
    Bought from
    unknown
    Where
    Somers, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 1, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Sep 8, 2011, sent to the company Sep 16, 2011, published by CPSC Sep 30, 2011

    The product, in the report: Black GE “Sensor Microwave Oven” - Model #WES1450DN1BB (Serial #TS936466B) ... 1.4 cu. ft. / 1100 Watt

    I purchased a GE “Sensor Microwave Oven” on 4/10/2011 to replace my 7 yr. old microwave (which still worked but not the carrousel). My husband was died of cancer so the microwave was only used for occasionally reheating foods or veggies and melting chocolate/butter, etc. Last evening I suddenly heard beeping & checked - my microwave was beeping & the digital readout said “keypad was shorted out”. (Note: I had not used the micro for 2-1/2 days - IT WAS SITTING IDLE!) I opened the door and the insides were SCALDING HOT and smelled HOT too (a fire hazard in the making - thank goodness I was @ home!)! I tried working the keypad but nothing worked so I unplugged it. After leaving it cool down I plugged it in again & it told me to “set the clock”, I did and it seemed ok (I was still hesitant). Within 2 minutes, while I was standing there, it SUDDENLY STARTED on it’s own! Again, none of the keypad buttons worked so I unplugged it and it is STILL UNPLUGGED! I will not use this appliance again. I sent an electronic email to GE on their www.geappliances.com/service_and_support/contact/form_concern.htm last evening. I received an auto-reply: “Thank you for contacting us through www.geappliances.com. We have received your eMail on 9/7/2011 at 09:50:00 PM EST. We regret to inform you that we are currently experiencing longer than usual response times. A Consumer Specialist will respond to your inquiry as soon as possible. Sincerely, The Consumer e-Response Team GE Appliances” (they gave me a “reference number [REDACTED]). I’ve searched the internet & find there ARE OTHER REFERENCES to people having the same problem with micro beeping suddenly, for no reason. The micro is only 1 yr. and just under 5 mos. old + not used that often & NEVER used to cook a full meal (or frozen dinner either). This is A FIRE HAZARD - thank goodness I was @ home!

    Model
    Sensor Microwave Oven
    UPC
    I don’t know
    Serial number
    TS936466B
    Bought from
    Walmart (Rhinelander)
    Bought
    Apr 10, 2010
    Where
    Tomahawk, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Aug 21, 2011, published by CPSC Sep 13, 2011

    The product, in the report: GE Microwave Model Number WES1450DN1BB Serial Number FT922781B Black sold by Walmart 1100 Watts

    GE Microwave Model number WES1450DN1BB Serial Number FT922781B paint began bubbling up on the bottom, below the glass plate, of microwave. Also, sparks started around the brown rotational device burning the bottom of microwave and plate. I can only imagine what would have happened if my daughter had been using it; she probably would have been too scared to do anything.

    Model
    WES1450DN1BB
    UPC
    i don’t know
    Serial number
    FT922781B
    Bought from
    Walmart
    Bought
    Jul 5, 2010, about then
    Where
    Hephzibah, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Jul 30, 2011, published by CPSC Aug 19, 2011

    The product, in the report: convection microwave oven

    A few weeks ago the panel inside my microwave was smoking, then started to burn. I turned it off. It didn’t do that again, but now it is making grinding noises while running and after it is finished running until the unit is cleared: either by opening the door or clearing the timer.

    Model
    JES1290SK01
    Serial number
    OM902133M
    Bought from
    Lowes
    Bought
    Aug 1, 2007, about then
    Where
    Mohnton, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Jul 25, 2011, sent to the company Jan 4, 2012, published by CPSC Aug 15, 2011

    The product, in the report: GE over the range MWO Model#: HVM1540LN1CS, Serial #: AS 900776 B

    GE Over the range microwave oven model #: HVM1540LN1CS, Serial #: AS 900776 B manufactured in January 2009 has starts automatically without touching any control panel. It sets time to cook automatically and runs the unit somehow and it keeps make alarm sound. I once was not home and the unit automacially ran by itself. When I came back home, I heard alarm sound. One time, I was home, and suddenly the unit strated to run by itself and I was so shocked to see that the unit was working without nobody’s touching the unit. It definately has a safety issue involved and I requested GE to send technician to see the unit however GE informed me that it was out of warranty [REDACTED]

    Model
    HVM1540LN1CS
    Serial number
    AS 900776 B
    Bought from
    Home Depot
    Where
    Fort Lee, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Jun 20, 2011, sent to the company Jan 4, 2012, published by CPSC Jul 12, 2011

    The product, in the report: GE over the range microwave oven

    We have an 18 month old over the range microwave oven that starts by itself. This is definitely a safety issue. We looked on the internet and saw that other people have also had this problem. It is a GE oven, model # jvm1740dm1bb. We feel this unit should be recalled before it starts a fire.

    Model
    jvm1740dm1bb
    UPC
    unknown
    Serial number
    ts901155b
    Bought from
    Sears, Illinois
    Bought
    Jan 4, 2010
    Where
    Arlington Heights, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Jun 17, 2011, published by CPSC Jul 12, 2011

    The product, in the report: Over the range Microwave.

    My GE Spacemaker Microwave Serial Number EMO 3000CBB02 caught on fire when not in use. The microwave was plugged in, but was not being used. A vibrating sound was herd, it started smoking. I unplugged the machine. I contact GE whose came out to investigate, indicating that this should not have happened. I contacted them because of the safety concern. I did not want the machine fixed since there was no reason given why it should not have done this. I never received word back from GE whether they would recall or investigate further. The machine has been removed from my house and is in storage. It can be used for investigation if necessary. If I had not been home, then the machine certainly would have caught the house on fire. Below is the full details of the letter that I sent to GE.

    GE Company Appliance Park Building 6, Room 129 Louisville, KY 40225

    May 7, 2011

    Dear Sirs:

    I have a GE Spacemaker Model Number EMO3000CBB02 over range microwave that caught on fire. The Microwave caught on fire without being used. Fortunately, I was home at the time and was able to switch the dedicated fuse and unplug the unit before my house caught on fire.

    I am storing the unit for investigation. If I had not been home, I would not have a house nor dog because of the units malfunction.

    Since there is no product recall on this unit, I am assuming this is not a known problem. However, this is a very serious problem that could have resulted in significant loss, including the loss of life. Therefore, I would hope that GE would take it upon their safety experts to investigate this appliance and to issue any possible notice where applicable. I would hate to see people lose their life, pets, or homes to such a tragic malfunction.

    Please let me know where this unit can be sent for investigation, or if GE will pick up this unit at my home. Or if GE would rather have me contact the US Consumer Product Safety Commission, then I can follow through with them if I do not hear from GE by the May 31, 2011.

    Sincerely, [REDACTED]

    Model
    GE Spacemaker
    Serial number
    EMO3000CBB02
    Bought from
    ABC, Michigan
    Bought
    Nov 1, 2001, about then
    Where
    Dearborn Heights, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made May 25, 2011, published by CPSC Jul 14, 2011

    The product, in the report: Microwave oven Combo

    Consumer stated that while using the microwave he smelled a weird odor and notice that there was smoke coming from the rear of the unit, he then discovered a burnt hole that had been melted all the way through the wall of the unit.

    5/18/11 Consumer contacted manufacturer and was advisided that a service rep would be sent out, the rep advised him not to use the unit because of the damages.

    Consumer stated that he believes his unit is a part of Release #08-110, however, because of not being able to locate a serial number the manufacturer is not hnoring the recall.

    Consumer feels that this product is a safety hazard.

    Model
    JT96530
    UPC
    n/a
    Serial number
    unknown
    Bought from
    Home Depot
    Bought
    Nov 1, 2006, about then
    Where
    Quincy, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made May 11, 2011, published by CPSC Jun 3, 2011

    The product, in the report: GE microwave

    GE microwave went on fire. this is the second one to do this. GE replaced the first one, but the same thing happend with the same model, a metal plate on the side of the microwave went on fire. then it started to make a loud noise like it was going to blow up.

    Model
    jes1289sk02
    Serial number
    rh906403m
    Bought from
    sams club
    Where
    duncansville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand G E, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Microwave ovens

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The state average is 14.3.

Source:

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