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GE microwave ovens

276 reports to CPSC, the latest made Sep 14, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 276reports to CPSC
  • Sep 14, 2026the latest report was made
  • May 11, 2011the earliest
  • 0with the company’s comments
Brand
GE
Makers
GE Appliances & Lighting, GE Appliances, a Haier company and GE AppliancesMakers, importers or sellers, as the reports name them
Product
Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances
Other ways the reports write the brand (2)

“G.E.” and “G E”

By month

8 reports from October 2025 to September 2026; the most in April 2026, 2. 268 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20261
June 20261
May 20261
April 20262
January 20261
December 20251
October 20251
September 20251
April 20252
March 20251
February 20251
January 20251
December 20241
September 20241
August 20241
June 20241
May 20241
April 20241
December 20231
November 20232
October 20231
September 20231
April 20231
March 20231
February 20232
January 20232
December 20222
November 20221
October 20221
August 20221
June 20221
January 20222
November 20212
September 20211
August 20212
April 20212
March 20212
November 20202
October 20201
August 20201
June 20201
April 20201
March 20201
November 20191
August 20191
July 20191
January 20191
August 20181
July 20181
June 20181
February 20181
July 20174
May 20171
April 20172
March 20171
January 20171
November 20161
October 20161
September 20165
August 20163
June 20161
April 20162
March 20164
February 20161
January 20162
December 20153
November 20153
October 20152
September 20151
August 20153
July 20151
June 20152
May 20153
April 20153
March 20152
February 20159
January 20157
December 20142
November 20142
October 20142
September 20146
August 20145
July 20143
June 20145
May 20147
April 20145
March 20142
January 20143
December 20131
November 20131
October 20133
September 20132
August 20134
July 20137
June 20134
May 20134
April 20131
March 20135
February 201310
January 20134
December 20122
November 20125
October 20123
September 20124
August 20125
July 20122
June 20121
May 20125
April 20122
March 20122
February 20129
January 20121
December 20113
November 20112
October 20112
September 20112
August 20111
July 20112
June 20112
May 20112

How badly anyone was hurt

  • Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
  • First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 6 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 2 CPSC: Injury, Level of care not known
  • No one hurt 226 CPSC: Incident, No Injury
  • No incident, no one hurt 6 CPSC: No Incident, No Injury
  • Not said 25 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Sep 14, 2026, sent to the company Sep 18, 2026, published by CPSC Oct 3, 2026

    The product, in the report: GE over-the-range microwave, matte black finish

    Microwave blew in the middle of the night while not in use. Sleeping upstairs, my family and I woke up to an awful smell and come to find a very smoky main floor. We eventually found it was clearly coming from our over-the-range microwave that had the door open and clear burned appearance on the cabinets above. The microwave no longer has power (no clock or buttons work ), then I promptly unplugged the unit.

    Model
    JVM7195FL2DS
    Serial number
    ZM207770B
    Bought from
    Best Buy, Minnesota
    Bought
    Jun 9, 2020, about then
    Where
    St. Paul, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jun 26, 2026, sent to the company Jul 1, 2026, published by CPSC Jul 16, 2026

    The product, in the report: Microwave, convection. Air fry oven

    Microwave caught fire with normal use

    Model
    GCST10A1WSS
    Serial number
    VA207364
    Bought from
    Dewitt appliance, Oregon
    Bought
    Dec 19, 2025
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made May 7, 2026, sent to the company May 12, 2026, published by CPSC May 27, 2026

    The product, in the report: A 1150W freestanding microwave. Black with stainless steel trim.

    The day prior to the incident, staff member A recalls seeing the message ERR on the microwave display. Staff member A reports pressing the cancel button and the message disappeared with no further incident.

    On the day of the incident the majority of the staff in this small office had ordered in tacos to celebrate taco Tuesday. As such, the only reported use of the microwave was by one individual in the early morning to heat oatmeal. No other use was reported. As staff member A entered the kitchen to retrieve her lunch, she noted the microwave was making a noise like it does when typically operating. Staff member A reported no food in the microwave and the message PF on the display screen. She pressed the button to open the door and the message disappeared. Staff member A left the door in the open position and exited the kitchen.

    An unknown time later, staff member B entered the kitchen to retrieve a snack from the refrigerator adjacent to the microwave. Staff member B reported that she almost hit her head on the now open microwave door. Subsequently, she shut the door to the microwave, retrieved her snack and exited the kitchen. An unknown time later, staff member C entered the kitchen where staff members D and E were sat at the table eating their lunch. While walking in, the three staff reported hearing what they described as an explosion and a loud pop followed by seeing dark smoke rolling out of the inside of the microwave. Additionally, a plastic food splash guard that was stored on top of the microwave became airborne and landed approximately 4 feet from the microwave. Staff member C responded by closing the door to the microwave while staff member D retrieved a fire extinguisher, and staff member E called 911. Staff member C took the fire extinguisher from staff member D and reopened the door. Upon doing so she reported additional smoke inside the microwave. Upon deploying the fire extinguisher staff member C recalls seeing flame present behind the perforations in the inside of the microwave behind the control panel. The fire department arrived and took the microwave outside. Once outside the firefighters noticed flames in the same inside area of the microwave behind the control panel. They used water to extinguish the flames. The fire departments investigation team was on scene to document the incident.

    Model
    JES1657SM1SS
    Serial number
    RM261321A
    Where
    Evergreen, Colorado: Other Public Property/Office
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Apr 29, 2026, sent to the company May 4, 2026, published by CPSC May 18, 2026

    The product, in the report: This is a GE Profile microwave in their Spacemaker line. It is a smaller size designed for compact spaces. It is marketed as an countertop unit, but is approved for built-in (hanging or undercounter) installation using manufacturer provided trim kits. It is a stainless steel finish, dimensions are 24 x 12-1/8 x 12-7/8. The SKU is PEM31SFSS.

    A GE Profile PEM31SFSS microwave failed in a way that could have caused a fire if I was not home to cut off the circuit breaker when the failure happened. The microwave is less than 5 years old and was installed undercounter in a wood cabinet. The model is approved by the manufacturer for built-in installation and was using the manufacturer provided trim kit. The microwave was not in use at the time of the incident. The display went out, the control panel and lights were not responsive and the unit was making a buzzing sound heard similar to the sound when the microwave is running and the magnetron is engaged. The unit, the cabinet and the counters were very hot to the touch. The thermal cut-off did not seem to have engaged as the unit continued buzzing.

    Model
    GE ProfileTM Series 1.1 Cu. Ft. Countertop Microwa
    Serial number
    RS249518A
    Bought from
    Appliances Connection, New York
    Bought
    Feb 10, 2022
    Where
    New York, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  5. No incident, no one hurt

    Made Apr 20, 2026, sent to the company May 5, 2026, published by CPSC May 19, 2026

    The product, in the report: Ge profile microwave. Model PVM9005EJ2ES

    Our GE profile microwave has started arcing again. It trips the breaker and makes sizzling noises and light smoke. This is the 2nd time with this model. My grandmother had the same model and it did the same thing. My mother in law had the same model and it did the same thing

    Model
    Pvm9005ej2es
    Serial number
    Fh201579a
    Bought from
    Ernies, Nebraska
    Bought
    Jan 1, 2021, about then
    Where
    Columbus, Nebraska: Home/Apartment/Condominium
    Who was involved
    Age 12, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Ge, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  6. No one hurt

    Made Jan 4, 2026, sent to the company Jan 7, 2026, published by CPSC Jan 22, 2026

    The product, in the report: Over the range microwave oven.

    The microwave inverter just started on it’s own with no input to do so causing the interior cavity and turntable to get extremely hot.

    Model
    pnm9196sf3ss
    Serial number
    zf211585b
    Where
    Dayton, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 69, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  7. First aid

    Made Dec 18, 2025, sent to the company Dec 23, 2025, published by CPSC Jan 12, 2026

    The product, in the report: GE Appliances Household Microwave Oven, stainless steel, Dimensions: 12.875 H x 21.75 W x 17.75 D, UL Listed 54NJ E49643, Rated output: 1150W

    I used my GE free-standing microwave to heat up food. It turned off after closing the door. I left into another portion of my house. When I went back into the space with the microwave about an hour later, the microwave had turned on with the door closed and had probably been running for about an hour. It smelled awful and was extremely hot. I unplugged it, used oven mitts to remove it from my house to the outdoors.

    Model
    JES1657SM1SS
    Serial number
    FS265160A
    Where
    Canoga Park, California: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  8. First aid

    Made Oct 1, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025

    The product, in the report: GE JVM6175DK6WW 1.7 Cu. Ft. Over-The-Range Sensor Microwave Oven

    I replaced a GE JVM6175DK2WW model microwave oven with a newer model, GE JVM6175DK6WW model microwave. The older model had a cool-to-touch LED cooktop light. I was not aware that the new model, manufactured in 2025, uses a 50 watt halogen bulb. When the new microwave felt quite warm inside without being used for several hours, I began to investigate by feeling the inside of the oven, then the outside. As my fingers passed over the light source, I received minor burns on several fingers. I was alarmed that the outside of a microwave oven could get so hot. I checked the owners manual and found no warnings or cautions about this burn hazard, and no such warnings appear on the device. I thought that halogen light bulbs were no longer used in household products because of the many fires they have caused, and I am concerned about not only the personal burn hazard, but the risk of fire from something that hot. I searched online for similar reports and found many complaints in reviews at [REDACTED]. Some reported temperature measurement up to 270 degrees F, and some reported burnt paint inside the oven over the light bulb. I believe any household appliance that is that hot even when not operating is defective, hazardous, and should be recalled.

    Model
    JVM6175DK6WW
    Serial number
    FA201154L
    Bought from
    MARSILLIOS, Connecticut
    Bought
    Sep 23, 2025
    Where
    Stratford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 79, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  9. No one hurt

    Made Sep 18, 2025, sent to the company Dec 22, 2025, published by CPSC Jan 9, 2026

    The product, in the report: Over the range Microwave

    Caller stated that the microwave stopped working and noticed that the thermostat had melted. She stated that she contacted the manufacturer, and a service technician was sent out (9/16/25), he informed her that the parts were being ordered to be replaced. Caller stated that there was internal heat emanating from the unit whenever the light is on which caused the unit to be extremely hot.

    Caller feels that this microwave is a fire hazard and should be recalled.

    Model
    JVM6175BL6TS
    Serial number
    AV200473L
    Bought from
    Charlotte Appliances & Mattresses, New York
    Bought
    Apr 2, 2023, about then
    Where
    Macedon, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Apr 17, 2025, sent to the company Apr 29, 2025, published by CPSC May 13, 2025

    The product, in the report: GE Profile PEM31SFSS 24” 1.1 cu. ft. Capacity Built-In 800 Watt Microwave Oven, Sensor Cook with GE-JX827SFSS Deluxe 27” Stainless Steel Built-In Microwave Trim Kit

    GE Microwave Model PEM31SF3SS - Door interlock switch is defective and the unit’s Magnetron runs by itself non-stop when the door is closed. There is no fan, lights, or control panel indications and only a very low, imperceptible hum so it’s not obvious it is operating by itself. The unit gets extremely hot on the inside and I believe it is a fire hazard, especially if it is mounted overhead in a wood kitchen cabinet. It is designed to be installed this way with the optional trim kit GE-JX827SFSS. I have also reported this issue to GE Appliances.

    Model
    PEM31SFSS
    UPC
    Not Avaialble
    Serial number
    LL272801A
    Bought from
    AppliancesConnection.com, New York
    Bought
    Nov 20, 2018
    Where
    Springfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Apr 6, 2025, sent to the company Apr 21, 2025, published by CPSC May 5, 2025

    The product, in the report: GE 1050 watt Microwave/Convection Oven Model JES1109RR1SS Serial # DV208093A Manufactured February 2023

    We turned on the convection oven setting to pre-heat the oven. I estimate it about about 5 minutes in that I noticed fire inside. I knew not to open but turned off and when the flames subsided, we checked the sides to see if we could carry it and we carried it outside while still smoking.

    Model
    JES1109RR1SS
    UPC
    Unknown
    Serial number
    DV208093A
    Where
    McLean, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Mar 16, 2025, sent to the company Mar 25, 2025, published by CPSC Apr 8, 2025

    The product, in the report: GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray

    I bought GE Microwave model PEB7227ANDD SKU 6337997 from Best Buy order [REDACTED] on April 9, 2024

    This microwave inside ceramic coating bubbles up and peeling off from places. GE MNT engg who visited house declared this microwave unsafe for use and recommended replacement to GE. However GE is terming this as just a cosmetic issue. But engg mentioned it as manufacturing issue. This is fire hazard and can result into fatal injury to user.

    These microwave should be recalled and GE must take ownership to fix it. GE a case number [REDACTED]

    Model
    PEB7227ANDD
    Serial number
    AZ 210595 A
    Bought from
    Best buy
    Bought
    Apr 9, 2024
    Where
    Euless, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Feb 19, 2025, sent to the company Mar 18, 2025, published by CPSC Apr 1, 2025

    The product, in the report: Microwave - installed into wall with thin kit Date manufactured May 2017 Manufacturer date code May 2017

    Microwave started shooting flames from the right interior walls and dispersed flames. Caller stated that if she was not present it would have caught her cabinets on fire. She stated that she had read many complaints online about the same issue. It also made a strange sound that got my attention The manufacturer was contacted and they advised that there were no recalls.

    Caller feels that this microwave is a fire hazard and should be recalled.

    Model
    PEB7226FF2SS
    Serial number
    HH202456N
    Bought from
    installed in home
    Where
    Tomball, Texas: Home/Apartment/Condominium
    Who was involved
    Age 81, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Jan 10, 2025, sent to the company Jan 14, 2025, published by CPSC Jan 29, 2025

    The product, in the report: GE Household Microwave Oven

    GE Household Microwave Oven Model JES1145SH1SS would not turn off. Overheated to the point that there was smoke and so hot could not touch. Electricity to unit failed even before the plug could be pulled to prevent a fire.

    Model
    JES1145SH1SS
    UPC
    unknown
    Serial number
    FL290896A
    Bought from
    Walmart - Berlin Maryland
    Bought
    Jan 18, 2020, about then
    Where
    Berlin, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Dec 6, 2024, sent to the company Dec 17, 2024, published by CPSC Jan 3, 2025

    The product, in the report: Ge Microwave oven counter top 12.13”H x 24”w x 12.8” D

    My GE Microwave Oven model #PEM31SF3SS does not turn off the microwave generator unless it is unplugged or the door is left open. This was discovered when the unit overheated after use. The microwave magnetron runs as long as the door is closed and is plugged in. If food is left in after a cycle is completed the fan and light turn off but the microwave generator stays on and the food burns until the door is opened. We contacted GE and they sent a technician who validated the situation and said there was a stuck relay which would need to be replaced.

    Model
    model #PEM31SF3SS
    Serial number
    MM227266A
    Bought from
    Allentown Appliance
    Bought
    Oct 24, 2019
    Where
    Bethlehem, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Sep 20, 2024, sent to the company Oct 15, 2024, published by CPSC Oct 29, 2024

    The product, in the report: Microwave oven

    Taken from info center I am writing to you because we have always trusted GE and have bought all GE Appliances for many years, including refrigerators, air conditioners and microwave ovens. In 2020, we purchased a GE Microwave oven, (Model JES1145SH1SS, Serial number FR265276A, 950 watts, 1.1 cubic feet) from PC Richards. It worked well for almost 4 years. I realize that the warranty is only for one year, but we wanted to write to you because this microwave has a safety issue. Last week, it went on fire and almost burned our kitchen. Smoke and fire came out of the Microwave and we could have gotten hurt. Luckily, we unplugged it and got the fire under control and we had to throw it out. I did take pictures of the inside burned microwave due to the fire. Is there anything you can do to make sure that this microwave does not go on fire and hurt other people, and compensate us, as now we had to purchase a new microwave oven? We bought another GE Microwave, as we typically like the company’s products, but we would like to make sure we do everything we can to prevent anyone else from having this happen to them, and we unfortunately, did have to pay out of pocket to replace the combusted microwave. I’m enclosing some of the pictures from the fire inside this product. Thank you for your attention to this matter.

    (10/11/2024) Please Be Advised, we have notified the President of GE Appliances about this incident. His office called me and they were very concerned about why this microwave went on fire. We paid $92.00 for a new microwave. GE reimbursed us in the amoung of $60.00 (Partial reimbursement).

    Model
    JES1145SH1SS
    Serial number
    FR265276A
    Bought from
    PC Richards, New York
    Bought
    Jun 6, 2020, about then
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Aug 17, 2024, sent to the company Aug 21, 2024, published by CPSC Sep 5, 2024

    The product, in the report: Model PEB7227 AN3DD Serial HS257573A

    General Electric microwave oven Model PEB7227AN3DD Serial HS257573A. The oven sparked and made strange noises. I pushed the button to open the microwave door and the button broke. I pushed the off key to stop the microwave. It appears the oven stopped heating but the turntable and light were still running. I had to pry the door open with a screw driver. I went to GE’s website to order a replacement. Now this microwave is ~ 2.5 years old and was built in with my house. Reading the customer reviews on this microwave on GE’s website reveals big problems with the open door button malfunctioning and with the magnetron in many cases almost starting fires in people’s homes. I am stuck buying the same model due to the space in my home the microwave is built into. Someone should look into this and possibly issue a recall.

    Model
    PEB7227 AN3DD
    Serial number
    HS257573A
    Where
    Sand Springs, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  18. First aid

    Made Jun 20, 2024, sent to the company Jun 26, 2024, published by CPSC Jul 11, 2024

    The product, in the report: GE Microwave model JVM3160DFWW / mounted over range

    Surface Light so hot received server burn to hand ! Must be incandescent not LED ! Can feel heat from light inside the microwave and surface of microwave

    Model
    JVM3160DFWW
    Bought from
    lowes
    Bought
    Jun 6, 2024
    Where
    Goodyear, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 71, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  19. No one hurt

    Made May 9, 2024, sent to the company Jun 13, 2024, published by CPSC Jun 28, 2024

    The product, in the report: Over the range Microwave

    Caller stated the microwave light gets extremely hot which caused the glass over the light at the bottom of the unit to shatter. She stated that she had a service tech came out October 2023 due to the unit becoming extremely hot and he advised it is the way the units are being made. Caller stated that the manufacturer was contacted about the incident and a service technician would be sent out. Caller feels that this microwave poses a safety hazard and should be reported.

    Model
    JVM7195SK6SS
    Serial number
    DV209310L
    Bought from
    Best Buy, California
    Bought
    May 23, 2023
    Where
    Temecula, California: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  20. Seen by a doctor or nurse

    Made Apr 29, 2024, sent to the company Apr 30, 2024, published by CPSC May 14, 2024

    The product, in the report: G.E. Convection Microwave Model 9179K1SS

    One of our U.S. military occupants at Marine Corps Air Station Iwakuni, Japan staying in our on-base senior enlisted apartments stated they were reheating food in a GE PVM 9179K1SS Convection Microwave in a plastic container, setting the timer for 1 minute and 30 seconds. Occupant was in the bathroom at the time, and heard the microwave beep, indicating the food was ready. They checked the food and discovered it was still cold. The occupant then returned the food to the microwave and selected the reheat setting and went back to the bathroom. 2. While in the bathroom, the occupant described smelling something burning but could not identify what it was or where it was coming from, prompting the occupant to open the bathroom door. The occupant noticed white and black smoke coming from the microwave but did not see flames. They opened the door, removed the food, and set it on the counter, believing the removal of the food would resolve the issue. 3. The local smoke detector activated. 4. Occupant then opened the window and attempted to wave the smoke away from the detector. While doing so, the building/facility fire alarm system activated, indicating (to them) that it was a larger issue than what was observed, and withdrew the room, closing the door behind her. The microwave caught fire. Highly likely that the origin of the fire was in the microwave, behind the control panel. Highly probable that the cause was due to an electrical short or arc. Fire sprinkers in the building activated. Immediate fire damage to the kitchen at the point of origin, which was the microwave and cupboards above and adjacent. Fire damage was external to the food cooking cavity. Additional smoke damage to the kitchen and room as well.

    Model
    9179K1SS
    Where
    Japan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand G.E., made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  21. No one hurt

    Made Dec 7, 2023, sent to the company Feb 8, 2024, published by CPSC Feb 23, 2024

    The product, in the report: Over the range microwave

    (11/30/2023) The consumer stated that there is a light on the bottom of the product and is over the top of the stove. The consumer was lifting a pot of pasta from the stove when her hand touched the light. The light was scalding hot. The light gets very hot after it has been on for about two minutes.

    The consumer contacted the firm and was advised to just not touch the light. She was also advised not to use it as a night light.

    Model
    JVM7195SK6SS
    Serial number
    HV201112L
    Bought from
    Best Buy, Pennsylvania
    Bought
    Nov 25, 2023
    Where
    Pittsburgh, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Nov 10, 2023, sent to the company Nov 14, 2023, published by CPSC Nov 29, 2023

    The product, in the report: Over the range MIcrowave Oven

    Our Microwave Model: JVM6175SK5SS, Serial#: SS259098L caught fire during normal operation (warming lunch in glass microwave safe plate) My name is [REDACTED].

    Model
    JVM6175SK5SS
    Serial number
    SS259098L
    Bought from
    Taylor Morrison, builder of our house installed
    Where
    Nokomis, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Nov 1, 2023, sent to the company Nov 3, 2023, published by CPSC Nov 20, 2023

    The product, in the report: GE over the range microwave Silver 1.7 kW Model # PVM9215SK4SS Serial VM225355B Manufactured November 2019

    GE over the range Microwave heated & short circuited without being used. Smoke filled entire first floor was my house & smoke detectors went off at [REDACTED] today Nov 1 2023. Fire Dept came & took the microwave out. It is GE MIcrowave Model : PVM9215SK4SS Serial # VM225355B Manufactured November 2019 & installed in 2020

    Model
    PVM9215SK4SS
    Serial number
    VM225355B
    Bought from
    Bray & Scraff Bethesda, MD
    Bought
    Mar 1, 2020, about then
    Where
    Bethesda, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  24. First aid

    Made Oct 21, 2023, sent to the company Oct 24, 2023, published by CPSC Nov 7, 2023

    The product, in the report: PEB7226SFSS Model GE Profile Built in Microwave and Range Combo.

    Microwave sparked and caught fire. It is a known problem with this model microwave according to the GE website. This has caused serious injuries to many people.

    Model
    Profile PEB7226SFSS
    Serial number
    M4200016N
    Where
    Lorena, Texas: Home/Apartment/Condominium
    Who was involved
    Age 37, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  25. No one hurt

    Made Sep 27, 2023, sent to the company Oct 2, 2023, published by CPSC Oct 17, 2023

    The product, in the report: GE Over the Range microwave oven, 1.7cu

    A potato overcooked and then burst into flames inside of my microwave oven and caused a lot of smoke. The product was a 6 year old GE Over the Range Microwave (model JVM6175SK1SS). I (female adult) had used the “potato” feature button for one small red potato and assumed the sensor would cook it accordingly. My daughter noticed the fire and smoke when she entered the kitchen and then she called for help. I was able to open the door to the microwave and put out the fire with baking soda and then opened all windows and doors to abate the smoke. It is important to note that there was no sensor error with signal prior to the fire. I was in the adjacent room and would have heard the signal.

    Model
    JVM6175SK1SS
    Serial number
    VG230126B
    Where
    Egg Harbor Township, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 70, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Apr 22, 2023, sent to the company Apr 26, 2023, published by CPSC May 10, 2023

    The product, in the report: GE 1.6 cu ft over-the-range microwave with recirculating venting. Model JNM3161MF4SA - Serial RL236703A

    My microwave purchased in 2021 has been shutting the circuit breaker off when I open the door. the last time it happened I reset the breaker and the microwave started on its own with the door open. I have unplugged it and called the company. Unfortunately they say there is nothing they can do as it is passed the warranty.

    Model
    JNM3161MF4SA
    Serial number
    RL236703A
    Bought from
    Best Buy
    Bought
    Oct 10, 2018
    Where
    Bellmore, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Mar 9, 2023, sent to the company Mar 21, 2023, published by CPSC Apr 5, 2023

    The product, in the report: GE Microwave model # PEB7227DL3BB Serial # MR221310A GE Profile 2.2 Cu. ft built-in sensor microwave oven

    GE Microwave caught on fire, Model: PEB7227DL3BB, serial # MR221310A during light proper use. It was an internal fire in the microwave that didn’t trip the breaker. This was installed by a professional including a licensed electrician. Smoke, burning wires that would have burned the kitchen down if I hadn’t turned the breaker off and smothered the thing & contained it. The kitchen was filled with toxic smoke from burning wires. Dangerous.

    Model
    Profile, Model # PEB7227DL3BB
    Serial number
    MR221310A
    Bought from
    Home Depot
    Bought
    Nov 21, 2020
    Where
    Big Torch Key ( Summerland Key ), Florida: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Feb 6, 2023, sent to the company Feb 13, 2023, published by CPSC Feb 28, 2023

    The product, in the report: GE Advantium 120 Profile Oven Date of install 1.8.2023 Date of damage 2.4.2023

    GE Advantium 120 Microwave Oven was less than one month when the glass door spontaneously shattered while using Convection Banking Mode. Only the interior glass shattered, outside glass remained intact. I was standing directly in front of the microwave at the time so I was able to immediately turn it off when I heard a “pop” and saw the glass cracking. Luckily the outside glass didn’t shatter as I am researching this type of incident, and this has happened. Had this happen I would have been sprayed directly in the face. ** I am reporting this due the serious nature of the incident and it is important to track this information.

    Model
    PSA9120SP1SS
    Serial number
    TT300152L
    Bought from
    Directly from General Electric GE
    Bought
    Jan 6, 2023
    Where
    WINCHENDON, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Feb 2, 2023, sent to the company Feb 23, 2023, published by CPSC Mar 9, 2023

    The product, in the report: microwave oven

    (01/15/2023) The consumer stated that a fire occurred in the unit when he was heating a potato. He used the potato feature on the unit. After about two minutes, the potato exploded and caught on fire. The consumer stated that this was the first time using the feature.

    Model
    PEB7227AN4DD
    Serial number
    DT200888A
    Bought from
    In home
    Where
    Temecula, Arkansas: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jan 31, 2023, sent to the company Feb 10, 2023, published by CPSC Feb 27, 2023

    The product, in the report: GE Model Microwave HOUSEHOLD MICROWAVE OVEN Appliance Park, Louisville, KY 40225 Model JES1072SH1SS Serial AM210343A Manu: January 2019 FCC ID: VG8EM720DXX DHHS CODE: 1730257-000 21 CFR SUBCHAPTER J. PN:16070000814968

    use of microwave resulted in internal right side wall suddenly corroding and catching fire-- a large bulge with a layer of black flakey char as well as small xo caves holes could be seen with smoke damage.

    Model
    JES1072SH1SS
    Serial number
    AM210343A
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Age 29, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jan 29, 2023, sent to the company Feb 2, 2023, published by CPSC Feb 16, 2023

    The product, in the report: GE microwave

    Have a GE microwave that the interior lining started to flake. This occurred on the top interior and at the door. At the door area, it caused the plastic on the door to melt. I reached out to GE and was told they would give me a coupon towards a new one. They also said, “I can certainly understand your concerns with the paint peeling in your microwave. I definitely understand how frustrating this must be for you. I did some research on it and found that it a common issue among all brands. Minor chips to the coating on the microwave’s interior cavity will not affect the product’s performance. However, if the coating is actively flaking or peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. GE Appliances does not have an approved method of repair, and the microwave is not repairable.” Everything has a limited life expectancy but this could have caused a fire down the road.

    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Dec 22, 2022, sent to the company Dec 30, 2022, published by CPSC Jan 17, 2023

    The product, in the report: GE Over the Range Microwave Oven, Model JVM6175SK2SS, Serial Number GL200704B, Manufactured April 2018

    Our GE over the range microwave oven started crackling and emitting smoke

    Model
    JVM6175SK2SS
    Serial number
    GL200704B
    Where
    Kent, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Dec 19, 2022, sent to the company Dec 22, 2022, published by CPSC Jan 9, 2023

    The product, in the report: GE Spacemaker Over-the-Range Microwave Oven Model No. JVM1540SM5SS, Serial No AA205372 L, color brushed nickel

    Was microwaving water when the top of the microwave caught on fire. I turned off the microwave and left the door closed, but fire continued to burn eventually creating an opening in the top of the microwave (i.e. an air source). The fire began to get bigger, so I used a fire extinguisher to put out the fire.

    Model
    JVM1540SM5SS,
    UPC
    NA
    Serial number
    AA205372 L
    Where
    Fair Oaks, California: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Nov 21, 2022, sent to the company Nov 29, 2022, published by CPSC Dec 13, 2022

    The product, in the report: Over the Range Sensor Microwave

    GE Microwave Model JVM7195SK5SS caught fire when it was not in use

    Model
    JVM7195SK5SS
    Serial number
    MR275187L
    Where
    Ellicott City, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 69, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  35. No incident, no one hurt

    Made Oct 23, 2022, sent to the company Nov 9, 2022, published by CPSC Nov 25, 2022

    The product, in the report: Microwave - countertop model

    Microwave turned on by itself & started to burn,

    Model
    JES1145SSH1SS
    UPC
    Unknown
    Serial number
    HL251213A
    Bought from
    PC Richards
    Bought
    Apr 1, 2019, about then
    Where
    Staten Island, New York: Home/Apartment/Condominium
    Who was involved
    Age 66, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  36. No one hurt

    Made Aug 27, 2022, sent to the company Aug 30, 2022, published by CPSC Sep 14, 2022

    The product, in the report: Mounted Spacemaker XL Microwave Oven. 15 1/2 “ x 29 1/2”

    Glass door on my GE microwave just popped and the glass shattered all over the kitchen.

    Model
    JVM1631CJ01
    Serial number
    VF915742K
    Where
    PARMA, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Jun 17, 2022, sent to the company Jun 23, 2022, published by CPSC Jul 8, 2022

    The product, in the report: Full size Above oven

    GE microwave 2years old over oven $500.00. Put potato in and in 2 minutes alarms went off and house filled with smoke. Microwave completey burnt/melted

    Model
    JVM6175SK3SS
    Serial number
    AR209578B
    Bought from
    Appliance sales
    Bought
    May 15, 2020
    Where
    Somers, New York: Home/Apartment/Condominium
    Who was involved
    Age 79, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Jan 26, 2022, sent to the company Jan 27, 2022, published by CPSC Feb 10, 2022

    The product, in the report: White over the stove microwave oven

    My GE over the stove microwave oven Model JVM1540DM5WW started on fire. It appears there was a plastic part in the top of the microwave which contains a metal fan. The plastic appears to have melted. The result was that the burning plastic and metal fan dropped down into the food area creating an even bigger fire.

    Model
    JVM1540DM5WW
    Serial number
    DA201081L
    Where
    Novi, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 65, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jan 7, 2022, sent to the company Jan 12, 2022, published by CPSC Jan 27, 2022

    The product, in the report: GE Microwave - Model PEB7227SLSS

    Wife started the microwave and heard a very loud noise coming from the microwave. I went to start it again and wanted to record the noise but them flames shot out of the inside of the microwave and continue to burn until I shut the microwave down.

    Model
    PEB7227SLSS
    Serial number
    FL233297A
    Bought from
    APPLIANCE FACTORY
    Bought
    Feb 1, 2019, about then
    Where
    Estes Park, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 60, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Nov 30, 2021, sent to the company Dec 3, 2021, published by CPSC Dec 17, 2021

    The product, in the report: GE Builtin Microwave

    Yesterday while walking in the kitchen I heard a humming sound. It took a few minutes to realize that the sound was coming from our GE builtin microwave. To my surprise the microwave was on and working even though the inside light was off and tray was not rotating!

    When I opened the microwave door there was some smoke and a strong smell of burning. I took out the plug and put it back and again microwave started on its own so we took the plug out.

    Thankfully we were home when this happened or it could have burnt down our house. Microwave is only two years old and is $450. We called GE but they refused to have someone come and take a look for free since it’s outside the one year warranty period.

    We went to the store today and bought a new one. The first thing store salesman suggested was to contact a lawyer to sue GE for not responding to such a dangerous situation because of a fault in their appliance.

    I understand if it stops working and GE doesn’t want to help for free since it’s out of warranty. But in this case microwave is starting on its own and it could have burnt down our house if we were not home. I think GE should look into this and should have pay us for this risk.

    Model#: GE PEB7227SL1SS Serial# ML258270A

    Model
    PEB7227SL1SS
    Serial number
    ML258270A
    Bought from
    Lowe’s, New York
    Bought
    Sep 1, 2018, about then
    Where
    Jericho, New York: Home/Apartment/Condominium
    Who was involved
    Age 43, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Nov 1, 2021, sent to the company Nov 3, 2021, published by CPSC Nov 18, 2021

    The product, in the report: General Electric Above Range Microwave, Gray in color 1700 W MODEL: DVM7195EF1ES Serial Number: GF223887B Date: April 2015

    Microwave caught on fire approximately 30 minutes after last use

    Model
    MODEL: DVM7195EF1ES
    Serial number
    Serial Number: GF223887B
    Where
    Monroeville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Sep 16, 2021, sent to the company Oct 21, 2021, published by CPSC Nov 4, 2021

    The product, in the report: Over the Range Microwave

    Caller is reporting that the microwave was emanating flames from the interior of the unit without being in use. She stated that they contained the fire by using a wet towel to smother the flames. The microwave was used a day before the incident. No prior incidents or service call on the unit. There was no property damages.

    Caller stated that she could not find any information on how to contact the manufacturer.

    Caller feels that this microwave is a fire hazard and should be recalled.

    Model
    JNM1541SM5SS
    Serial number
    GA209412L
    Bought from
    installed in home
    Where
    Hamstead, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Aug 13, 2021, sent to the company Sep 13, 2021, published by CPSC Sep 27, 2021

    The product, in the report: Over the range Microwave

    Caller is reporting that while he was using the microwave to bake a potato, after 5 mins into baking the unit burst into flames. He stated that he noticed flames emanating from the interior of the unit, he immediately unplugged it and use water to contain the flames.

    The manufacturer was contacted and a service technician was sent out to inspect the damaged unit. They informed him that they are able to give a rebate towards a purchase new unit.

    Caller stated that he had replaced the original unit for the current microwave.

    Caller feels that this microwave is a fire hazard and should be reported.

    Report Update: This was a replacement for the same model of a General Electric microwave oven which also was defective. The previous microwave oven turned on by itself and would not turn off until it was unplugged. Fortunately I was home when it did this because if I had not been home, it would have caught fire and destroyed my home. Even after a few minutes before I was able to unplug it, it was beginning to emit a burning smell. Thus, both General Electric microwave ovens were defective and represent potential life threatening hazards. They should be recalled and/or taken off the market.

    Model
    JVM6175DKBB
    Bought from
    GE
    Bought
    Aug 6, 2016, about then
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Aug 7, 2021, sent to the company Aug 13, 2021, published by CPSC Aug 27, 2021

    The product, in the report: Ge microwave, built in, purchased from Home Depot, Model Number JES 2051DNBB

    Ge microwave caught fire. Fire department called.

    Model
    JES2051DN3BB
    Serial number
    GH200386L
    Bought from
    Home Depot, California
    Bought
    May 20, 2017, about then
    Where
    Indio, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  45. No incident, no one hurt

    Made Apr 13, 2021, sent to the company Apr 16, 2021, published by CPSC Apr 30, 2021

    The product, in the report: GE microwave oven

    Went into the kitchen and there was a fire in our GE microwave which WAS NOT in use.

    Model
    JVM7195EF1ES
    Serial number
    AD222607B
    Where
    Hermantown, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 66, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  46. No one hurt

    Made Apr 6, 2021, sent to the company May 4, 2021, published by CPSC May 18, 2021

    The product, in the report: Over the range microwave

    Caller stated that the microwave caught fire while cooking a potato. This incident occurred a few mins after the content was cooking. He stated that the unit started emitted smoke and sparks, which caused the alarms to go off. He stated that he noticed that the content was emitting flames, however, the fire was contained within the unit. The fire damaged the interior and the cost to repair would be the same as purchasing another microwave.

    Caller stated that the retailer contacted the manufacturer but he was advised that they were unwilling to work with the store. The microwave is currently with the retailer.

    Caller feels that this microwave is a fire hazard and should be reported.

    Attachment to report no. 20210406-5A91C-3164149

    The General Electric Above the Range Microwave Model JVM6175DKWW serial nr. ZM210273B was purchased on May 7, 2020 to replace a [REDACTED] Above the Range Microwave that we had used for fourteen years. The door locking mechanism failed to lock the door and so we had to obtain a replacement. This unit successfully heated one or two potatoes many times over its life. A key feature was a rectangular tray that moved from side-to-side in operation. This feature allowed the magnatron energy to be more even over the item being cooked than a microwave with a round tray moving in a circular motion.

    We purchased the General Electric unit on May 7, 2020 and used it in a similar manner to February 19, 2021. It heated one or two potatoes just fine until February 19, 2021 when some sort of microwave system failure occurred which resulted in smoke and fire to the extent that it basically destroyed itself Fortunately, all the damage was within the unit. The user guide information provided by General Electric via a PDF file was much less informative than that provided by the [REDACTED] model we used for fourteen years. It is an interesting that the [REDACTED] microwave life span was fourteen years and the General Electric microwave life span was only eight months.

    A month elapsed before I was able to get Dewaard & Bode to take action with me and replace the microwave. I obtained a [REDACTED] microwave as a replacement as I have no interest in having a General Electric appliance in my home. I sent a letter to the owner of Dewaard & Bode on March 23, 2021 to obtain a copy of the internal company damage evaluation and his opinion of the situation. No response of any kind has been received. Verbally I have been told that the parts alone equal the original cost of the unit. In my opinion, the appliance company has some responsibility for this matter, but General Electric has a more serious responsibility to address. Based on the third party sample of General Electric’s attitude, I have chosen this incident report route to make them accountable for this problem.

    So far I am not very satisfied with the [REDACTED] microwave website to obtain more information about their unit as the user guide information is poorly done.

    Model
    JVM6175DKWW
    Serial number
    ZM210273B
    Bought from
    Dewaard& Bode Bellingham
    Bought
    May 7, 2020
    Where
    Bellingham, Washington: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Mar 16, 2021, sent to the company Mar 24, 2021, published by CPSC Apr 7, 2021

    The product, in the report: GE Profile™ 1.5 Cu. Ft. Countertop Convection/Microwave Oven. Dimensions: 13 H x 21 3/4 W x 20 D

    Upon my use the GE countertop Convection/Microwave top and side of the case reached temperature of 174 degrees F within 10 minutes of use at a setting of 425 degrees F. during use to bake a bread. I consider this elevated temperature to be a burn risk and a fire risk depending upon what material is in contact with the oven case surface. Have since removed plastic object from the top of the case and avoid physical contact with the case surface either top or side. No injuries noted. Plastic material melted and is deformed.

    Model
    PEB9159DJ2BB
    UPC
    NA
    Serial number
    HR206085A
    Bought from
    online
    Bought
    Aug 1, 2020, about then
    Where
    Destrehan, Louisiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Mar 12, 2021, sent to the company Mar 24, 2021, published by CPSC Apr 7, 2021

    The product, in the report: GE microwave, over-the-range, black Model JVM7195DF1BB, manufactured Feb 2014.

    My GE over-the-range microwave caught on fire while I was at work. It had not been used for hours. My daughter was at home and noticed the smell of hot electrical insulation. Daughter called dad to come home, he arrived in 5 minutes as smoke detector went off. Fire was behind keypad of microwave, flames visible. He was able to unplug and quickly remove it from the wall and carry it outside, as cabinets were getting hot. ABC fire extinguisher used but difficult to get to source of fire inside microwave. GE Model JVM7195DF1BB, manufactured Feb 2014. If he wasn’t able to come home within 5 minutes and immediately unbolt hot microwave from cabinets, carry it outside, we would have had damage to cabinets.

    Model
    JVM7195DF1BB
    Serial number
    DD226979B
    Bought from
    Sears, Glasgow, KY
    Bought
    Jun 1, 2014
    Where
    Glasgow, Kentucky: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Nov 18, 2020, sent to the company Dec 16, 2020, published by CPSC Jan 4, 2021

    The product, in the report: PEB7226EHG profile microwave oven

    when cooking popcorn in my microwave it arced and went on fire. it was a GE profile microwave oven modelPEB7226ehg purchased 8/2017

    Model
    7226EHG
    Serial number
    gh2031
    Bought from
    Sanatoga corporation
    Bought
    Aug 1, 2017
    Where
    pottstown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 76, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Nov 16, 2020, sent to the company Nov 23, 2020, published by CPSC Dec 8, 2020

    The product, in the report: G.E. Profile Microwave/Convection

    My G.E. Profile Microwave/Convection Oven just sparked and smoked while I was defrosting a vegetable. It was Model PVM91795k2ss and is only 2 years old. It was a replacement for another G.E. Profile Microwave/Convection oven that caught on fire and had to be put out with a fire extinguisher. That means 2 within the last 2 1/2 years. These are obviously defective.

    Model
    Profile
    Where
    New York, New York: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand G.E., made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Oct 5, 2020, sent to the company Nov 12, 2020, published by CPSC Nov 27, 2020

    The product, in the report: Over the Range Microwave GE Appliance Silver outer Model- JVM1540SM5SS

    Hello, I have a GE Appliance Microwave and it caught fire internally and luckily I was able to put out the fire and disconnect the plug. After reaching out to GE they informed that their safety precautions should have prevented this but in turn it actually didn’t and could have gotten worse if my friend didn’t make me aware of it because I was not paying attention to the microwave since I didn’t think it needed monitoring. During the time of the fire, i was warming up a mug of water for my tea but then a blaze of fire started to come out the top of the machines inside .

    This is a GE appliance , Over the range Microwave..> Model : JVM1540SM5SS

    I have the microwave still and photos.

    I am most outraged with GE’s response, they told me the safety precautions should have prevented it but they will offer me a discount on a new one. With this unit now gone, I felt this should have been replaced or options of replacements should have been provided but not for me to have to buy a new one for the mechanical failure.

    Model
    JVM1540SM5SS
    Serial number
    204998
    Where
    Kansas City, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 24, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Aug 5, 2020, sent to the company Aug 13, 2020, published by CPSC Aug 27, 2020

    The product, in the report: GE over the cooktop, built in microwave with fan Model 2F224616B

    A couple months ago my microwave starting turning on as soon as I would open the door, put something into it and close it. I didn’t push any buttons to start it or actually have to put anything in it, I just had to open and close the door. Then I noticed when I would use one of the sensor buttons, like Reheat or Potato, it would beep as if it were done, but keep running. It was over cooking food to the point I would have to throw it out. I believe it was arcing sometimes as well. The turning on automatically was intermittent and I thought it had actually resolved itself, until last week. I put a potato in the microwave, pushed the Potato button and went into the living room. All of a sudden I heard the microwave making weird noises and when I went into the kitchen the potato was totally on fire inside the microwave. I haven’t used the microwave since, but it smells like smoke especially when I open it.

    Model
    JVM6175SF1SS
    Serial number
    2F224616B
    Bought from
    Sears, Arizona
    Bought
    Apr 1, 2016, about then
    Where
    Prescott, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  53. Hurt, no treatment

    Made Jun 24, 2020, sent to the company Jul 21, 2020, published by CPSC Aug 4, 2020

    The product, in the report: General Electric Microwave

    Microwave was feeling hot inside even though it had not been used. The next day I noticed it was glowing underneath even though it had not been used. I unplugged it and pulled it out and noticed two burn spots on the counter over an inch in diameter.

    Model
    AVM4160DF1BS
    Serial number
    RA205670A
    Bought from
    ABC Warehouse
    Where
    Grosse Pointe Shores, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  54. No one hurt

    Made Apr 6, 2020, sent to the company Apr 13, 2020, published by CPSC Apr 27, 2020

    The product, in the report: GE Microwave Profile over the range

    March 13, 2020 My GE profile microwave went on fire, smoke went throughout the house. Strong smell of plastic, unbearable. Dog smelled like smoke, smell lingered strongly for three days. Thank god I was home, otherwise, my house and dog would have been caught in this fire.

    Please note the model # is JVM3660SD 001 and serial number is FD932661S

    You can contact me at [REDACTED] for additional information

    Model
    JVM3660SD 001
    Serial number
    FD932661S
    Bought
    Jan 10, 2006, about then
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Mar 5, 2020, sent to the company Mar 18, 2020, published by CPSC Apr 1, 2020

    The product, in the report: GE above range Spacemaker Microwave Oven MModel JVM1752DP1WW UPC JULY-2011

    Spontaneous arc fault failure January 13, 2020, in empty, idle GE Microwave Oven Model JVM1752DP1WW. Continuous white-yellow top-to-bottom arc interrupted only by unplugging AC power. The highly focused energy melted a quarter-sized diameter hole through 90% of the thickness of the removable glass turntable. Likely disastrous consequences had I not been home at the time.

    Oven was empty and idle. Spontaneous event.

    Model
    JVM1752DP1WW
    Serial number
    MV 227216B
    Bought from
    RC Willey
    Bought
    Nov 7, 2011
    Where
    Henderson, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 74, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Nov 30, 2019, sent to the company Dec 27, 2019, published by CPSC Jan 10, 2020

    The product, in the report: Over the range GE Microwave oven

    I was thankfully in the kitchen at the time preparing food on my stovetop and cooking for my son and his friends. The microwave door was shut and just went on. It was loud and I thought there was something in it. [REDACTED] my son’s friend said there was a fire in the microwave. I opened the door it stopped running and I put out the small flame. Not understanding that is was going on on its own I shut the door again so I wouldn’t hit my head cooking on the stovetop. It happened again, then I realized I could not shut the door. It burn all the way through the top of the microwave and almost into my cabinets. I unplugged it after that, but I didn’t sleep well. I called GE they would not take it from my home they only cut the cord and offered me a discount on buying a new one. I will never spend money on their stuff again especially since they didn’t help me at all. It was very scary.

    Model
    JVM1540DM5BB
    Serial number
    206373
    Where
    Point Pleasant Beach, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Aug 30, 2019, sent to the company Sep 12, 2019, published by CPSC Sep 26, 2019

    The product, in the report: Over the Range Microwave Oven

    When the microwave started, sparks flew from the top of the control panel. There was also a burning electrical smell.

    Model
    PVM9195BF1BB
    Serial number
    RD225062B
    Bought
    Jan 24, 2015, about then
    Where
    Hilton Head Island, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  58. Hurt, no treatment

    Made Jul 27, 2019, sent to the company Aug 5, 2019, published by CPSC Aug 19, 2019

    The product, in the report: In cabinet microwave oven

    We purchased a brand new home in 2017 that has all GE appliances. Today our microwave caught on fire without any type of metal being in it. My wife had to run into the garage to get me, she had a bowl of butter that she was trying to melt. I know that appliances break, but they should not be catching on fire within two years of being purchased new. Something needs to be done to ensure the safety of our public. What would have happened if one of my daughters had been using it while we were at work? GE says that their warranty is good for one year and that’s fine, but to have appliances catch on fire before two years is crazy.

    Big made in China right on the opening. Shame on GE for allowing their name to be put on this product.

    GE model PEB7226SF2SS

    Model
    PEB7226SF2SS
    Serial number
    TG202266N
    Where
    Monroe, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  59. No one hurt

    Made Jan 15, 2019, sent to the company Feb 27, 2019, published by CPSC Mar 14, 2019

    The product, in the report: GE over the range microwave. Model # JVM316ORF255 Serial # GD284950A

    GE MIcrowave Model # JVM316ORF255 Serial # GD284950A Manufactured 2014 This is an over the range microwave. The lights under the unit have overheated and the insulation around the socket shell has disintegrated. I had a GE appliance repair man look at the unit but was told there was a charge for repairs. I believe that failed insulation on an electrical appliance is not bound to a one year warranty but rather a safety issue.

    Model
    Model # JVM316ORF255
    Serial number
    Serial # GD284950A
    Bought from
    Lowes
    Bought
    Aug 1, 2014
    Where
    Hendersonville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Aug 30, 2018, sent to the company Sep 13, 2018, published by CPSC Sep 27, 2018

    The product, in the report: GE Microwave

    Microwave started smoking and made popping noises. Breaker tripped.

    GE Model PEB7226SF1SS Made 2015 SN RF204476N

    Model
    PEB7226SF1SS
    Serial number
    RF204476N
    Bought from
    Westin Homes
    Bought
    Apr 25, 2018
    Where
    Missouri City, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Jul 9, 2018, sent to the company Jul 17, 2018, published by CPSC Jul 31, 2018

    The product, in the report: GE space saver microwave. Approx. 7 years old. Approx. 30” X 17”

    I have a GE microwave that turns on when I open the door, if not on then it may be that the light and fan are running. Not sure what to do about this.

    Model
    JNM1731DP1BB
    Serial number
    TT909334B
    Bought from
    I don’t know. It was built into our home., Utah
    Bought
    Apr 4, 2011
    Where
    Spanish Fork, Utah: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Jun 11, 2018, sent to the company Aug 23, 2018, published by CPSC Sep 7, 2018

    The product, in the report: White Model number JVM1540DM5WW GE Spacemaker Microwave Oven

    GE Model JVM1540DM5WW spacemaker microwave oven, installed in 2013. Plastic from the inside ceiling of microwave is literally melting and dropping balls of plastic into our food!

    Model
    JVM1540DM5WW
    UPC
    MFL31918501
    Serial number
    ZZ202946L
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Feb 13, 2018, sent to the company May 8, 2018, published by CPSC May 22, 2018

    The product, in the report: GE 1.4 cu ft Countertop Microwave Oven (Black)

    My GE microwave oven has started to self-start periodically throughout the day, and very randomly. The microwave is less than 3 years old. It has been flickering off and on by itself for 3-4 weeks now. It sometimes self-starts for 1 min, then off for 1 min, then back on again for 1 min, then off again, and will keep going off and on, or sometimes if it starts running by itself it won’t stop, even if pushing buttons, unless it gets unplugged. This is unacceptable and a clear malfunction in the product, especially considering it is not even 3 years old. It could cause a fire for sure which scares me but I cannot afford another microwave and don’t feel I should have to. It should be fixed by the manufacturer. Before I knew it could cause a fire, it had been plugged in still overnight. I am lucky that me and my 4 kids have not lost our home or our lives. This is not right. I cannot list 1 incident date since it self-starts daily and very randomly so I will just use today’s date since it is still going on. Thanks, Liana

    Model
    JES1460DS2BB
    Serial number
    LF200625L
    Bought from
    Wal-Mart, New York
    Bought
    Aug 15, 2015, about then
    Where
    Hamburg, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Jul 29, 2017, sent to the company Nov 3, 2017, published by CPSC Nov 20, 2017

    The product, in the report: GE over the range microwave oven, white, Model #JVM3160DF2WW

    Was heating a cup of water in the microwave and it lost all power and stopped working. When I opened the microwave door, sparks came out of the door lock openings. I had a person check the house electrical connections and those are working fine. The microwave is not working at all and I have it unplugged to make sure it does not cause a fire.

    Model
    JVM3160DF2WW
    Serial number
    FG229191A
    Bought from
    lowes, Oregon
    Bought
    Apr 26, 2016
    Where
    woodburn, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Jul 27, 2017, sent to the company Aug 4, 2017, published by CPSC Aug 18, 2017

    The product, in the report: White GE above range microwave oven.

    The above range microwave started blowing bulbs constantly so much as causing the glass cover to break. I thought I had received bad bulbs so I switched to a led bulb and purchased a new glass. Yesterday, the express option just started going on its own. The microwave was continuously running. At this point I had unplugged it.

    Model
    JVM1540DPIWW
    Serial number
    LV 301835 B
    Bought from
    Home Depot
    Bought
    Jul 29, 2011, about then
    Where
    Spring Hill, Tennessee: Mobile/Manufactured Home
    Who was involved
    Age 36, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Ge, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Jul 26, 2017, sent to the company Aug 7, 2017, published by CPSC Aug 21, 2017

    The product, in the report: GE JVM1540SMSS Spacemaker 1.5 Cu. Ft. Stainless Steel Over-the-Range Microwave

    GE built-in microwave oven caught fire, reportedly when timer function was activated - not cooking. Model JVM1540SM5SS Serial No AA2103966 L, date of manufacture January 2013, install date approximately Dec 2014 (?)

    Damage limited to the oven itself, primarily melted interior plastic parts in top of cooking area, plus minor smoke damage to surrounding cabinetry.

    Model
    JVM1540SMSS5SS
    Serial number
    AA 203966 L
    Bought from
    Home Depot
    Bought
    Dec 1, 2014, about then
    Where
    Princeville, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  67. Hurt, no treatment

    Made Jul 6, 2017, sent to the company Aug 24, 2017, published by CPSC Sep 11, 2017

    The product, in the report: GE Silver over the range oven Model #: JVM1540SM5SS Serial #: TZ203199L

    I was using the microwave to heat up [REDACTED] Microwaveable Mac n Cheese. I followed the instructions and added water up to the line and heated uncovered for 3.5 minutes. My top plastic part of the microwave somehow caught on fire and was burning the top of the microwave. Luckily I was able to put out the flames and no other damage was done except for the microwave itself.

    Model
    JVM1540SM5SS
    Serial number
    TZ203199L
    Where
    Ventura, California: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  68. No one hurt

    Made May 5, 2017, sent to the company Aug 28, 2017, published by CPSC Sep 13, 2017

    The product, in the report: Stainless steel/black over the range microwave

    05/01/2015

    Consumer stated she heard a low humming noise coming from her kitchen. She noticed her microwave had powered on by itself and it was for about 30 seconds. She stated she cut off power to the microwave. Consumer feels this is a safety hazard and luckily she was home at the time of incident. The microwave was “red hot” & consumer immediately pulled the plug from the wall. (The key pad was inoperable.)

    Model
    JVM1540SM5SS
    Serial number
    LA204225L
    Bought from
    Home Depot, New Jersey
    Bought
    Aug 5, 2013
    Where
    Sayreville, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 77, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Apr 3, 2017, sent to the company Apr 11, 2017, published by CPSC Apr 25, 2017

    The product, in the report: GE Combined Microwave/Convection Oven Stacked unit

    Microwave oven magnetron turns on when microwave not in use. Potential fire hazard. Luckily my wife heard the humm of the microwave magnetron running. I could not stop it with the clear or stop button, however it did turn off when I opened the door. An electrical burning smell was noticeable through the microwave vent, I’m glad we caught it when we did or I’m sure we would’ve been dealing with a fire.

    Model
    GE Profile PT97SR3SS
    Serial number
    DD610140Q
    Bought from
    General Electric Online
    Where
    Littleton, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Apr 3, 2017, sent to the company May 15, 2017, published by CPSC May 30, 2017

    The product, in the report: GE over the range microwave oven.

    After using the microwave, the door was closed and the microwave began to run without any buttons being pressed. The interior light and fan were off, but there was an audible buzzing that stopped when the door was opened. It spontaneously resumed again each time the door was closed. The plate inside was getting very hot. With the door open, the microwave was unplugged and plugged back in. This time, the microwave spontaneously began running with the door open. The microwave has been unplugged since the incident. It is ~18months old, thus out of warranty. But since it failed in a way that could have been very dangerous for my family and/or home, GE is offering an ~20% discount on a new product. Given the potential consequence of this product failure, this response seems insufficient. I’ve seen numerous other reports of similar GE microwave models failing in the same way (including an attempted class action lawsuit in the Michigan US district courts, Case No. [REDACTED]). So I’m not inclined to roll the dice again until GE determines the cause of this problem.

    Model
    JVM7195EFES
    Bought from
    Best Buy, Massachusetts
    Bought
    Oct 1, 2015
    Where
    Melrose, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Mar 4, 2017, sent to the company Mar 21, 2017, published by CPSC Apr 4, 2017

    The product, in the report: GE Profile Microwave Oven Model # PEM31SMISS Serial # AR902922B Purchased June 2008

    Our GE Profile Microwave caught fire Thursday night, March 2nd. My wife was simply putting butter in a microwave safe container into the unit to melt it. When she hit the start button, the right side of the microwave caught fire. She yelled to me, we shut the unit off but the fire continued. I opened the unit and was able to extinguish the fire. I then removed the microwave from the cabinet it was set in and got it to the garage so it would pose no further risk to our home. I called GE Consumer Relations Friday morning and they took all my info and asked me to send photos which I did right away. I asked the representative to confirm by email that she did receive the photos and she said that she would. Well, even after a followup email to her, I still never got this confirmation. I’m guessing I’ll be able to contact them come Monday but I did try to call today but their CR department is closed on weekends. Additionally, doing some online research, this is not the first GE microwave to catch fire. There have been a number of issues where the microwave caught fire without the microwave in use, and several I saw when it caught fire when the homeowners weren’t even in the home, causing major damage. I’m just glad we were home when this happened as we had no damage other than the microwave itself.

    Model
    PEM31SMISS
    Serial number
    AR902922B
    Bought from
    builder installed, South Carolina
    Bought
    Jun 1, 2008
    Where
    Pawleys Island, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Jan 18, 2017, sent to the company Feb 2, 2017, published by CPSC Feb 16, 2017

    The product, in the report: GE over the range microwave model JVM6175SF1SS

    I wanted to make you aware of the fire hazard danger that exists with this OTR microwave. This was a brand new unit in our new built home 2 1/2 years ago. Recently my wife called me while I was away from the house because it was making strange noises. No one was using the unit, there was no time on the display, the inside light was off, she could smell something burning and the inside of the oven was extremely hot. she could not even touch the inside walls or the turntable. I had her unplug the unit and investigated later upon returning home. I put a small pat of butter on a paper plate inside the oven, closed the door and plugged it into the power outlet. The unit appeared to be off, but I could hear the magnetron running and the butter was melted. While the door was open, the magnetron was still engaged and running. I opened and closed the door several times in rapid succession, and the control panel went dark (off). The unit is now unplugged permanently, but this is a MAJOR FIRE HAZARD. Had my wife and kids been sleeping when this happened, my family could have suffered major injuries or have been killed.

    Model
    JVM6175SF1SS over the range microwave
    Serial number
    SA215332B
    Where
    League City, Texas: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Nov 3, 2016, sent to the company Nov 14, 2016, published by CPSC Nov 29, 2016

    The product, in the report: GE Over the stove microwave oven

    Microwave turned itself on and despite stopping and resetting the device, it continued to restart itself

    Model
    HVM1540DN188
    Serial number
    HS900598B
    Bought from
    Lowes, Virginia
    Bought
    Jan 1, 2010, about then
    Where
    Chesapeake, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 49, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  74. Not said

    Made Oct 6, 2016, sent to the company Oct 17, 2016, published by CPSC Oct 31, 2016

    The product, in the report: Above range microwave oven

    I opened up the microwave oven which had been off for at least a day and found a hole melted through the inside roof of the food compartment and scorch marks around the hole.

    Model
    JVM1540DM5WW
    Serial number
    SZ201673 L
    Bought from
    HH Greg
    Bought
    Dec 30, 2012
    Where
    Annapolis, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Unspecified
  75. No one hurt

    Made Sep 29, 2016, sent to the company Nov 18, 2016, published by CPSC Dec 5, 2016

    The product, in the report: Microwave Wall oven combo

    Caller stated that while using the microwave it would not power off, smoke started to emit for the wall of the unit. She had to use the circuit breaker to switch the power off.

    The manufacturer was contacted and a service technician came out a few days later and noticed that the unit had melted and did not have any parts to repair it. He informed her that they would be sending out someone, however, they have been out twice and she is still waiting to get the right parts.

    Caller feels that this unit is a fire hazard and should be reported

    Model
    jkp90sp4ss
    Serial number
    da607113q
    Bought from
    unknown
    Bought
    Sep 7, 2013, about then
    Where
    Haymarket, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Sep 19, 2016, sent to the company Sep 27, 2016, published by CPSC Oct 12, 2016

    The product, in the report: GE Slate Over the Range microwave

    We purchased our 2nd GE Slate Over the Range microwave on 02/05/2016 to replace the defective microwave (same manufacturer, brand, and model) we had previously had a fire hazard Incident with. We reported the 1.it microwave to CPSC. The new microwave was installed in our kitchen on approximately 02/20/2016. By 04/20/2016 this new microwave was doing the exact same thing, it would turn on all by itself and run, but with no inside light showing it was operating and the turntable did not turn. It would only make a humming noise. We stopped using the microwave and completely unplugged it by 04/30/2016 because it did this multiple times and without any clear pattern or reason. It was extremely unsafe to even leave it plugged in. It could and did turn on at all hours of the day or night. We did have a GE authorized repairman look at the unit. He deemed it was unrepairable, and he showed us that the microwave had burn marks that indicated some type of sparking or arcing had taken place. We have not decided IF we will accept the same model or a different model from this manufacturer. When asked, they denied knowing of any other problems.

    Model
    JVM6175EF1ES
    Serial number
    VY211953B
    Bought from
    Best Buy, Minnesota
    Bought
    Feb 5, 2016
    Where
    Seville, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Sep 19, 2016, sent to the company Sep 27, 2016, published by CPSC Oct 12, 2016

    The product, in the report: Black microwave with white interior, touchpad to the right of the door.

    My GE microwave, model WES1450DS1BB, starts on its own with no numbers on the screen. Opening the door stops it. Unplugging helps, but after one time opening the door, the problem occurs again. This has happened repeatedly today. The only way to completely solve this is to leave the microwave unplugged.

    Model
    WES1450DS1BB
    Serial number
    VZ100135L
    Bought from
    Walmart
    Bought
    Apr 2, 2013
    Where
    Slippery Rock, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Sep 19, 2016, sent to the company Sep 27, 2016, published by CPSC Oct 12, 2016

    The product, in the report: GE Slate Over the Range Microwave, model #JVM1750EP2ES; serial# LZ 229233B used only minimally, like for warming water for tea, rewarming coffee cups, etc.

    The GE Slate over-the-stove microwave was installed in April 2014. By the end of Oct. 2015, it was turning on and running for hours without any person turning it on. Consequently, the unit ran several times and we weren’t aware of it because the Inside light did not come on and the turn table didn’t go around. It barely made any noise · just a hum- when it would start by Itself. In fact, the last time we were able to use it the unit turned on by itself several times that day. The last time It ran for more than an hour because we didn’t know it was on. By the time we found it, out cabinets were extremely hot to the touch. We had aGE approved service technician look at it, their recommendation was to replace it. They said the circuit board was bad. It did have burn marks on the inside of the microwave cabinet, just like the newer model we just bought. No one was injured. But, the unit did run without anyone turning it on, and it could have caused our cabinets to catch fire if we had not realized the unit was running.

    Model
    JVM1750EP2ES
    Serial number
    LZ 229233B
    Bought from
    Home Appliance, Ohio
    Bought
    Nov 29, 2012
    Where
    Seville, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Sep 17, 2016, sent to the company Sep 26, 2016, published by CPSC Oct 11, 2016

    The product, in the report: GE Spacemaker over the oven microwave

    GE Spacemaker over the oven microwave Model JVM1542BF 002 Serial AK 903050 K Manufactured January 2003

    On 9/17/16, the microwave self-started, luckily while I was home. It would not respond to the clear-off button and I had to unplug it.

    Model
    JVM1542BF 002
    Serial number
    AK 903050 K
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  80. Not said

    Made Aug 20, 2016, sent to the company Aug 29, 2016, published by CPSC Sep 13, 2016

    The product, in the report: Microwave spontaneously started and would not stop unless unplugged. Fortunately someone was there to unplug it before it seriously overheated.

    I have a GE jvm1790 microwave/convection hood oven. I spontaneously started running an would not stop until it is unplugged. I know GE microwaves have started house fires due to this problem. Luckily someone was home when this happened and was able to unplug the microwave before it totally overheated.

    Model
    JVM1790 profile microwave/convection hood oven
    Bought from
    Best Buy
    Bought
    Aug 11, 2013, about then
    Where
    Santa Rosa, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Unspecified
  81. No one hurt

    Made Aug 14, 2016, sent to the company Aug 22, 2016, published by CPSC Sep 6, 2016

    The product, in the report: GE profile microwave oven combo

    Microwave oven starts to heat up itself after closing the door. Originally it happened in March 2016 and then it stopped working. Every time, I closed the microwave door, it started to heat up. I left the door open for a day and then microwave started to work fine again. The same incident happened again in June and then microwave completely died. I called sears repair service and they decided to change the magnetron. Microwave started to work again until today. I started to smell burning plastic in my kitchen. After little investigation , I found out that the smell was coming from the microwave. Inside of microwave was really hot. If I leave the door open it stops heating up but as soon as the door is closed microwave starts to heat up. I am concerned that this microwave can cause fire if same thing happens at night when me and my family is asleep.

    Model
    GE Profile PT970SR3SS
    Serial number
    DD610180Q
    Bought from
    best buy, California
    Bought
    Apr 17, 2014, about then
    Where
    bakersfield, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Aug 13, 2016, sent to the company Aug 22, 2016, published by CPSC Sep 6, 2016

    The product, in the report: Countertop 1.1cf 1100 watt microwave oven

    Product description: GE Microwave Oven, model number JES1142SPSS, purchased January 2014 at Lowes.

    Incident summary: Turns on when unattended. No damage or injuries occurred.

    Incident details: On at least three occasions, this oven has turned on by itself when unattended (family asleep or away from home) and did not shut down until unplugged. When my wife contacted the manufacturer, they seemed unconcerned but offered to send out a service representative for $179 (much more than the oven cost). We were able to get a refund from the retailer. The oven is still in our possession.

    Model
    JES1142SPSS
    Serial number
    TA202303G
    Bought from
    Lowes, Nebraska
    Bought
    Jan 26, 2014
    Where
    Omaha, Nebraska: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  83. Not said

    Made Jun 7, 2016, sent to the company Jun 15, 2016, published by CPSC Jun 29, 2016

    The product, in the report: Over the range microwave oven

    Frequently the microwave power and light would come on when the door was opened. This happens when the microwave door is closed, the microwave power is off, and the light is off. The manufacturer says this may be due to a door sensing problem and to unplug the unit and open and close the door three times. This did not affect the problem in any way.

    Model
    JVM1540DP1WW
    Serial number
    HT923878B
    Bought
    Sep 1, 2010, about then
    Where
    Upland, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Unspecified
  84. Not said

    Made Apr 18, 2016, sent to the company Apr 26, 2016, published by CPSC May 10, 2016

    The product, in the report: GE over stove in cabnit Micro wave. Build in 2012 in Maylasia SS#JVM1950SRISS Mod # LZ203810B Whith 30 inch Height 16

    After using the micro wave I removed the food and then closed the door I noticed a low humming coming from it. I tried all buttons to make sure everything was off (which it was) and it still hummed. I opened door and it stopped, I reclosed the door and it started again. I opened it again and it stopped. Then the display screen went blank but the hum was still there. I then I reopened it and noticed that the spinning tray was hot that is when I realized that the micro wave was running and heating up plate. I unplugged the unit. It is a GE over stove incabnit micro wave built in Malyasia in 2012 SS# JVM1950SRISS Mod. # LZ203810B

    Model
    LZ203810B
    Serial number
    JVM1950SRISS
    Bought from
    sears
    Where
    Phila, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Unspecified
  85. Not said

    Made Apr 8, 2016, sent to the company Apr 18, 2016, published by CPSC May 2, 2016

    The product, in the report: Over the range microwave convection oven

    JVM1790SK01 RR903289K

    This over the range unit self-selected its convection mode to on and overheated after its microwave element had been used. When my wife returned home after an approximate 40 minute interval, she noted that the convection element of the oven was overheating and emitting a strong burning odor. She unplugged the oven. If she had not returned home, we believe the overheat incidents could have been catastrophic since the surrounding wood cabinet was very warm to touch. She stated that the interior surface was too hot to touch and estimated that if touched the surface would have caused skin burns.

    Model
    JVM1790SK01
    Serial number
    RR903289K
    Bought from
    Clarks Appliance, Indiana
    Bought
    Apr 1, 2010
    Where
    Zionsville, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Unspecified
  86. No one hurt

    Made Mar 28, 2016, sent to the company May 5, 2016, published by CPSC May 19, 2016

    The product, in the report: Over the Range Microwave

    Caller stated that her microwave oven turns on by itself and keeps running while not in use. This has been ongoing since 8/2015. The manufacturer was contacted and they came out 3 different times to replace the smart board since 8/2015. She stated that they informed her that the high power relay was stuck closed. The most current was 2/2016 for the replacement board. She requested to get a replacement because she feels that it is a fire hazard. They informed her that they would be coming out for another replacement which will make the 4th time.

    Caller feels that this microwave should be recalled.

    CHRONOLOGY 1/25/2014 Bought Microwave at Nebraska Furniture Mart. Installed roughly a month later.

    8/17/2015 GE Technician replaced smartboard after she called GE and explained the problem:microwave stayed on even after caller turned it off.

    11/30/2015 GE Technician replaced smartboard again because new one malfunctioned within 3 months, causing the microwave to stay on indefinitely.

    2/2/2016 Smartboard malfunctioned again (3rd time).

    2/9/2016 Sent GE ([REDACTED]) an email asking for a replacement microwave oven since this one has already been repaired twice with no success. He called back and left a voicemail that callers could not get a replacement but he would offer her a discount on a new one. He also said he’d have the GE technician get in touch with the engineering department to see if there was something else he should be doing to repair the oven.

    2/15/2016 GE Technician replaced smartboard again.

    3/1/2016 Fourth smartboard malfunctioned (in less than a month). She called [REDACTED] and told him microwave should be recalled, and she wants her money back. Never heard back from him.

    3/22/2016 Sent email to [REDACTED] outlining the entire chronology and asking for my money back.

    3/23/2016 He called and left caller a message stating that he had read the email, and GE would not be able to give them a refund, but they could contact them to get the microwave repaired again.

    3/28/2016 Contacted CPSC.

    Model
    jvm7195sf1ss
    Serial number
    ta216878b
    Bought from
    Nebraska furniture mart, Kansas
    Bought
    Jan 25, 2014
    Where
    Lawrence, Kansas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  87. Not said

    Made Mar 16, 2016, sent to the company Mar 24, 2016, published by CPSC Apr 7, 2016

    The product, in the report: GE Profile Microwave/Convection oven, 1.7 kW microwave, 1.65 Convection, over stove model with light and fan.VAC/Hz: 120/60 model number PVM1790SR1SS, serial number HZ305415K, manufactured May 2012.

    Microwave/convection oven self-started. I was standing near microwave, had just turned on the stove, and stove was not yet producing heat. Light turned on. Unsure if turntable turned. I turned it off and it turned back on several times. Open door to stop microwave, which that took more than 2 seconds to work. Unplugged the microwave. When I plugged it back in two days later, it would not reset. I unplugged again then replugged and the microwave went into reset mode, as it should do. Contacted GE, and after many argumentative emails, they refused to be resposible for repairs.

    Model
    PVM1790SR1SS
    Serial number
    HZ305415K
    Bought from
    Home Depot or Lowes
    Bought
    Sep 4, 2012, about then
    Where
    Centennial, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Unspecified
  88. No one hurt

    Made Mar 7, 2016, sent to the company Mar 14, 2016, published by CPSC Mar 28, 2016

    The product, in the report: microwave

    microwave arching, fire.

    Model
    JVM17525P1SS
    Serial number
    LV319580B
    Bought from
    home depot
    Bought
    Jun 1, 2013
    Where
    syracuse, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand ge, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Mar 1, 2016, sent to the company Apr 6, 2016, published by CPSC Apr 20, 2016

    The product, in the report: Over-the-Range Microwave Oven

    The consumer states that his home warranty company, Home Warranty of America purchased the microwave. The consumer believes the microwave was installed sometime in December 2014.

    (2/28/16) The consumer heated up some food, then he removed it from the microwave and after closing the door he noticed a humming noise coming from the microwave.

    The consumer noticed that this happens each time he uses the microwave. After searching online the consumer read that the humming noise could be the magnetron (heating element) that continues to stay on. The consumer placed a bowl of water in the microwave and closed the door. The consumer states he did not set the timer. After 20 second the consumer removed the bowl of water and states that the water was very hot. The consumer has unplugged the microwave.

    The consumer is concerned that the microwave could be emitting high levels of radiation and also poses a fire hazard.

    The consumer contacted Home Warranty of America and arranged for a technician to examine the microwave on 3/3/16.

    The consumer does not plan to contact GE since the microwave is out of warranty.

    Model
    JVM7195DF1WW
    UPC
    Unknown
    Serial number
    SD223473B
    Where
    Cedar Park, Texas: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Feb 8, 2016, sent to the company Mar 11, 2016, published by CPSC Mar 25, 2016

    The product, in the report: over the counter microwave

    This caller is reporting his over the range microwave with dom March 2007 purchased from retailer around 2008-2009 in Ohio.

    Around January 24th, 2016 the caller’s wife was planning to re-heat some food but when she turned the microwave on she and her caller who is her husband noticed smoke coming out of the vent, the husband turned the unit off and unplugged it.

    He took it to his garage, turned it on to check it but it immediately burst into flames inside the unit and behind the control buttons.

    He contacted the manufacturer sometime around January 26th - 27th, 2016 then scheduled a service tech.

    The service tech came to his home the very end of January or first week in February 2016.

    After the service technician checked the microwave out he stated that the transformer and the magnetron were at fault and that even if the unit could be repaired that the odor of burning plastic and electricity would not dissipate.

    He stated that he would submit his report and the manufacturer would contact them.

    The manufacturer did not contact the caller within a couple of days so he and his wife contacted them.

    They were informed that because of the age they would offered a $288 microwave unit for the price of $320 which would include removal of the old unit, delivery and set up of the new unit.

    There are no injuries being reported

    Model
    HVM1750SM1SS
    Serial number
    FM900422B
    Bought from
    Home Depot, Ohio
    Bought
    Mar 25, 2008, about then
    Where
    Medina, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Jan 25, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

    The product, in the report: GE microwave oven

    GE Microwave Oven make a buzzing sound when timer has stopped and door is closed. It is generating a great deal of heat. I have to open the door to stop operation and I cannot program any operation. Model # PEB7226SF1SS Serial # MD206299N Manufacture Date July, 2014

    Model
    PEB7226SF1SS
    Serial number
    MD206299N
    Bought from
    DR Horton, Oregon
    Bought
    Sep 30, 2014, about then
    Where
    Sherwood, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  92. Not said

    Made Jan 25, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

    The product, in the report: ge over the range microwave

    we came home from going to a movie and our ge microwave over the range oven was on and there was a small flame that had melted the glass turntable in the oven.

    Model
    jvm6175ef1es
    Serial number
    ff207602b
    Bought from
    Sears online
    Bought
    Mar 26, 2015
    Where
    Monroe, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Unspecified
  93. First aid

    Made Dec 28, 2015, sent to the company Jan 6, 2016, published by CPSC Jan 21, 2016

    The product, in the report: GE stainless teel over the range counter wave MODEL NO JNM1541SM5SS SERIAL NO SZ 203731

    we had got GE over the range stainlessteel microwave model no JNM1541SM5SS serial no SZ 203731 L with the new house in 2013. the microwave caught fire on 18th dec 2015 on its own and caused burn to our baby sitter and blisters to our kitchen cabinet on the top of microwave. We complained to GE customer relations and they sent out technician who looked at it and confirmed that it was fire hazard and submitted claim for free replacement. next day we get a call from consumer relations saying that the free replacement has been rejected and its not fire hazard.

    Our concern is that if our baby sitter wouldn’t have acted in timely manner and put out fire the baby sitter and baby both would have been burnt and kitchen would have been burnt completely’ GE microwaves were under recall and lawsuit in 2008 but they still continue to endanger peoples lives. they should be ashamed of themselves and don’t even have courtesy to replace it for free.

    Model
    JNM1541SM5SS
    Serial number
    SZ 203731 L
    Where
    orlando, Florida: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  94. No one hurt

    Made Dec 27, 2015, sent to the company Jan 5, 2016, published by CPSC Jan 20, 2016

    The product, in the report: GE Microwave Oven, white

    GE Model# JVM1540DP1WW turns on my itself. Have to keep it unplugged in between use in order to keep it from turning on at any given moment.

    Model
    JVM1540DP1WW
    Serial number
    ST92444913
    Bought from
    Sears
    Where
    Brewster, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Dec 2, 2015, sent to the company Jan 12, 2016, published by CPSC Jan 29, 2016

    The product, in the report: over the range microwave oven

    (11/19/2015) The consumer stated that she was in the kitchen around 2:00 AM. The microwave came on by itself. The monitor indicated “express”. It did a count down to zero, then stopped.

    Less than one minute later, the same thing happened. This happened for about three or four times. The consumer touched the microwave and discovered that the inside and outside was hot. The consumer opened the microwave door and closed it. The microwave came on again. This time the monitor indicated “short circuit-need to service”. The consumer unplugged the connection.

    (11/19/2015)The consumer contacted the company. She was referred to the Safety Department. The consumer spoke to [REDACTED], who opened a case-number 1371321. The consumer was advised that someone would come out to check the unit. The consumer was offered a $220 new microwave totaling $263.00 with 20% discount, including delivery, tax, installation, and haul away.

    (11/25/2015) The technician came out and advised the consumer that the problem was in the control panel. He also advised the consumer that sometimes the short-circuit is caused by the stove. The technician told the consumer that the repair would cost $199.

    The consumer added her main purpose is safety, but their interest was to repair or replace; after no explanation from repairman who said he was not an engineer and it was above his pay grade. The consumer also added her interest is: Does this product need to be recalled? For dangerous fire hazard? If she was not at home when it [microwave] came on by itself what would happen?

    The consumer noted she could not unplug [microwave] as it was too high, and she almost called the fire department, but got a neighbor who helped her unplug [it].

    Model
    HVM1540DP1WW
    Serial number
    VT931389B
    Bought from
    Home Depot, Texas
    Bought
    Mar 5, 2011, about then
    Where
    Missouri City, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Nov 24, 2015, sent to the company Dec 3, 2015, published by CPSC Dec 17, 2015

    The product, in the report: GE microwave oven

    Microwave oven starts to run when it is opened.

    Model
    WES1450DN1BB
    Serial number
    MV106845B
    Bought
    Nov 6, 2012, about then
    Where
    Midway, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Nov 12, 2015, sent to the company Nov 20, 2015, published by CPSC Dec 7, 2015

    The product, in the report: Microwave and Oven Combo

    The microwave turns itself on and a humming noise can be heard. The glass plate was very hot. A popping noise was also heard and the screen comes on and off randomly and a electrical burning smell can be smelled.

    Model
    JKP90SP4SS
    Serial number
    ZZ610393Q
    Bought from
    Came with home
    Bought
    Dec 1, 2012
    Where
    New Mexico: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  98. Not said

    Made Nov 7, 2015, sent to the company Nov 17, 2015, published by CPSC Dec 2, 2015

    The product, in the report: GE over the range microwave oven, model # , serial #

    My microwave keeps turning on by itself.

    Model
    hvm1540dn1bb
    Serial number
    Vs 901961b
    Bought from
    Lowes
    Where
    Apopka, Florida: Mobile/Manufactured Home
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  99. Not said

    Made Oct 11, 2015, sent to the company Oct 20, 2015, published by CPSC Nov 3, 2015

    The product, in the report: Black GE microwave

    GE MICROWAVE MODEL JNM1541DN1BB, SERIAL NO. GS901854 B, MANUFACTURED APRIL 2009: the microwave self start every 5 minutes.

    Model
    JNM1541DN1BB
    Serial number
    GS 901854 B
    Where
    Atoka, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  100. No one hurt

    Made Oct 1, 2015, sent to the company Oct 14, 2015, published by CPSC Oct 28, 2015

    The product, in the report: We purchased a GE Convection Microwave and product trim kit as the unit is installed in a cabinet (vs. countertop). When using the convection mode, the exterior of the unit gets extremely hot. There is a return for the hot air coming out of the unit, but it is expelled approximately an inch from the metal trim kit. There is no venting for the hot air (there was in the prior model) so the trim kit gets scorching hot. We contacted GE. Over a period of a couple months, they have sent two technicians to assess the unit (as well as a new trim kit (the same one we already had), which is not the issue as it still doesn’t safely release/vent the hot air) One of the technicians tested the temperature of the trim kit from the exterior and the temperature of the metal was 160 degrees (the unit had been turned off for a brief time when he took the temp). We independently purchased a surface thermometer and have taken readings hotter than that. You are unable to touch the exterior as the surface is so hot it would burn you. We have asked GE to do a return / credit us and we will purchase a traditional microwave. They refuse to do so as they insist the unit is working as it is supposed to and is not a safety hazard.

    We purchased a GE Convection Microwave and product trim kit as the unit is installed in a cabinet (vs. countertop). When using the convection mode, the exterior of the unit gets extremely hot. There is a return for the hot air coming out of the unit, but it is expelled approximately an inch from the metal trim kit. There is no venting for the hot air (there was in the prior model) so the trim kit gets scorching hot. We contacted GE. Over a period of a couple months, they have sent two technicians to assess the unit (as well as a new trim kit (the same one we already had), which is not the issue as it still doesn’t safely release/vent the hot air) One of the technicians tested the temperature of the trim kit from the exterior and the temperature of the metal was 160 degrees (the unit had been turned off for a brief time when he took the temp). We independently purchased a surface thermometer and have taken readings hotter than that. You are unable to touch the exterior as the surface is so hot it would burn you. We have asked GE to do a return / credit us and we will purchase a traditional microwave. They refuse to do so as they insist the unit is working as it is supposed to and is not a safety hazard.

    Model
    Microwave (model PEB9159Sf1SS); trim kit (model CEB1590SSSS)
    Serial number
    VD300301K (microwave)
    Bought from
    Best Buy
    Bought
    Mar 1, 2015
    Where
    Spring, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Microwave ovens

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The state average is 14.3.

Source:

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