Keurig electric coffee makers and teapots

203 reports to CPSC, the latest made Aug 24, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

203reports to CPSC
Aug 24, 2026the latest report was made
Oct 27, 2011the earliest
87with the company’s comments

Brand: Keurig
Makers: Keurig, Incorporated, CONAIR CORPORATION and Sunbeam Products, Inc. d/b/a Jarden Consumer SolutionsMakers, importers or sellers, as the reports name them
Product: Electric coffee makers and teapotsCPSC’s product type: Electric Coffee Makers or Teapots (code 217), in Kitchen: Appliances

Other ways the reports write the brand (38)

“Keurig Mini”, “Keurig mini”, “Keurig 2.0”, “Keurig K-Cup”, “Keurig Mini Brewer”, “Keurig Mini Plus”, “Keruig”, “Keurg”, “Keuri”, “Keurig 10K mini plus”, “Keurig 20079 k10/b31 Coffee Brewer - Red”, “Keurig B31 Household Coffee Maker”, “Keurig B40 Model”, “Keurig K10 Mini Brewer”, “Keurig K10 Personal Coffee Maker”, “Keurig K10 mini plus”, “Keurig K10/B31 MINI Plus Brewing System, Black”, “Keurig K65 Special Edition Brewer”, “Keurig MINI”, “Keurig MINI Plus Personal K-Cup Brewing System”, “Keurig Mini Plus Brewer”, “Keurig Mini Plus Brewing System”, “Keurig Mini Plus Brewing System (KUB31B)”, “Keurig [REDACTED] mini coffee maker”, “Keurig k10”, “Keurig®”, “Keurig® MINI Plus Brewing Systems”, “Keurin-Mini”, “Keuring”, “Kuerig”, “Kuerig K10 Coffee Maker”, “Kuerig MINI PLUS Brewer”, “Kurig”, “keurig k10 mini plus brewer”, “keurig single brewer”, “kuerig”, “kuerig mini” and “kurig”

By month

9 reports from September 2025 to August 2026; the most in May 2026, 2. 194 earlier reports, since October 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2026	1
June 2026	1
May 2026	2
April 2026	2
December 2025	1
October 2025	1
September 2025	1
August 2025	3
May 2025	1
January 2025	1
August 2024	2
May 2024	1
March 2024	1
October 2023	1
August 2023	1
June 2023	1
October 2022	1
January 2022	1
December 2021	1
November 2021	1
June 2021	1
April 2021	2
October 2020	1
June 2020	1
May 2020	1
April 2020	1
February 2020	2
December 2019	1
November 2019	1
August 2019	1
July 2019	1
April 2019	1
December 2018	1
October 2018	1
August 2018	1
June 2018	2
March 2018	1
January 2018	1
November 2017	1
September 2017	1
July 2017	2
June 2017	2
March 2017	1
January 2017	1
December 2016	1
November 2016	1
October 2016	1
September 2016	2
April 2016	1
March 2016	2
January 2016	2
December 2015	6
November 2015	4
October 2015	1
September 2015	3
August 2015	1
July 2015	1
June 2015	4
May 2015	3
April 2015	3
March 2015	7
February 2015	8
January 2015	29
December 2014	55
April 2014	1
November 2013	1
March 2013	1
February 2013	1
January 2013	1
November 2012	1
October 2012	1
September 2012	1
April 2012	1
March 2012	2
February 2012	1
December 2011	1
October 2011	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 6 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 6 CPSC: Injury, Seen by Medical Professional
First aid 42 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 30 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 4 CPSC: Injury, Level of care not known
No one hurt 104 CPSC: Incident, No Injury
No incident, no one hurt 6 CPSC: No Incident, No Injury
Not said 4 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No incident, no one hurt
Made Aug 24, 2026, sent to the company Aug 31, 2026, published by CPSC Sep 15, 2026

The product, in the report: Keurig K-Supreme coffee machine

Letter to the manufacturer:
Dear Keurig Consumer Care & Safety Team,
I am writing to report a serious safety incident and thermal failure involving my Keurig brewer. I attempted to call your customer service line today, but was informed the phone system was down.
Incident Details: On the morning of Friday Aug 21, we went to make a cup of hot water with no pod using tap water and the unit immediately began pouring heavy smoke out of the bottom dispense area. The smoke escalated rapidly and began filling our kitchen. I managed to safely unplug the machine and carry it outside to our driveway, where smoke continued to accelerate heavily and flames visible inside the main housing took hold.
I had to pour multiple pitchers of water on the unit in the driveway to fully extinguish the fire and stop the smoke. Fortunately, there was no structural home damage beyond a strong burning plastic smell indoors, but this was a severe fire hazard. This unit was purchased from Keurig in 2022. Someone from your company called earlier today and told me it was not under warranty any longer and offered me a discount on a new unit. That was insulting considering what my family went through and what could have happened if this had progressed any quicker. I simply wanted a replacement unit and Im happy to return the damaged unit.
Unit Information:
Serial Number: 29.C11B.0035680 I still have the damaged unit stored outside in my possession. Please escalate this case to your Safety and Risk Management team immediately so we can arrange for the unit to be returned for engineering analysis and issue a replacement brewer

Model
K Supreme
UPC
611247386385
Serial number
29.C11B.0035680
Where
Dallas, Texas: Home/Apartment/Condominium
Who was involved
Age 59, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(9/15/2026) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 8/21/2026, Report No. 20260824-600D9-2147311955, regarding our Keurig® K-Supreme® SMART Single Serve Coffee Maker, where the consumer stated that “On the morning of Friday Aug 21, we went to make a cup of hot water with no pod using tap water and the unit immediately began pouring heavy smoke out of the bottom dispense area. The smoke escalated rapidly and began filling our kitchen. I managed to safely unplug the machine and carry it outside to our driveway, where smoke continued to accelerate heavily and flames visible inside the main housing took hold. I had to pour multiple pitchers of water on the unit in the driveway to fully extinguish the fire and stop the smoke. Fortunately, there was no structural home damage beyond a strong burning plastic smell indoors, but this was a severe fire hazard. This unit was purchased from Keurig in 2022. Someone from your company called earlier today and told me it was not under warranty any longer and offered me a discount on a new unit. That was insulting considering what my family went through and what could have happened if this had progressed any quicker. I simply wanted a replacement unit and I’m happy to return the damaged unit.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer and replaced his brewer with a new Keurig® K-Duo® Gen 2 Coffee Maker. The Keurig® K-Supreme® SMART Single Serve Coffee Maker was returned to us for evaluation. During our investigation we determined that the brewer had previously been opened and modified. The thermal fuse that provides overheating protection had been repositioned from the original factory location. This prevented it from operating as it was designed to, which means that it could not shut power off to the water heater in the event of an overheat condition. Regretfully, we do not have any information regarding when the brewer was modified after its initial sale, but the brewer was not designed or built in the condition in which it was returned to us. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20260824-600D9-2147311955. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jun 28, 2026, sent to the company Jun 30, 2026, published by CPSC Jul 15, 2026

The product, in the report: Black single brew keurig coffee maker.

Occupant of home was utilizing a single brew Keurig Coffee maker when he stated that it “exploded.” The explosion resulted in a fire that spread to nearby ignitable items.

Model
B49
UPC
Unknown
Serial number
Unknown
Where
Makaha, Hawaii: Home/Apartment/Condominium
Who was involved
Age 65, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(7/16/2026) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 6/23/2026, Report No. 20260628-AC613-2147314889, regarding our Keurig® B49 Single Serve Coffee Maker, where it was stated that “Occupant of home was utilizing a single brew Keurig Coffee maker when he stated that it “exploded.” The explosion resulted in a fire that spread to nearby ignitable items.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We were not otherwise contacted by the consumer and have not been made aware of the incident, so we are not in a position to provide a response. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience to provide a perspective on root cause of the incident. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20260628-AC613-2147314889. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made May 25, 2026, sent to the company Jun 1, 2026, published by CPSC Jun 15, 2026

The product, in the report: Keurig combination machine k cup brewer and pot of cofffe brewer

We have had 6 replacement keurigs in the last year. The issue seems to be with heating element on the k cup side. At some point it will blow out hot steam around the k cup edges which is a huge safety concern for anyone near the machine. Accordingly , from there the machine will turn off and never turn back on ( needing replacement ) Keurig refuses to listen to our safety concerns and causes us issues when we have to go to a store to purchase a box to ship the item back first ( they will give us a prepaid label ) but we do need to purchase the box. They will inspect the machine before they send another. At this point we feel they are just providing refurbished items with the same issue ongoing but it is a safety concern

Model
Keurig k duo 2.0
Bought from
Keurig
Bought
Dec 12, 2025
Where
Ocala, Florida: Unspecified
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/15/2026) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 5/25/2026, Report No. 20260524-1AC0A-2147318762, regarding our Keurig K-Duo® Hot & Iced Single Serve & Carafe Coffee Maker (Gen 2) where the consumer stated that “We have had 6 replacement Keurig’s in the last year. The issue seems to be with heating element on the k cup side. At some point it will blow out hot steam around the k cup edges which is a huge safety concern for anyone near the machine. Accordingly , from there the machine will turn off and never turn back on (needing replacement) Keurig refuses to listen to our safety concerns and causes us issues when we have to go to a store to purchase a box to ship the item back first (they will give us a prepaid label) but we do need to purchase the box. They will inspect the machine before they send another. At this point we feel they are just providing refurbished items with the same issue ongoing, but it is a safety concern.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. No consumer contact information was provided so we are unable to speak with the consumer and request that the brewer be returned to KDP for analysis. There has been no further communication from this consumer, and the brewer has not been returned. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and decide the root cause of the problem. We do not refurbish brewers. We only send new brewers as replacements for any warranty claim. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20260524-1AC0A-2147318762. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 25, 2026, sent to the company Jun 3, 2026, published by CPSC Jun 17, 2026

The product, in the report: Keurig K-Elite K90 single-serve coffee brewer, black in color, countertop kitchen appliance used to brew hot beverages using K-Cup pods. Has the water tank the is the entire left side of the Keurig.

During a routine descaling of my Keurig K-Elite K90 Serial No. 90.0571.0021988, I followed a recommended troubleshooting step of inverting the machine and tapping the bottom to release air bubbles causing a short pour on the 12 oz setting. A rusty metal binder clip fell out from the top chamber area of the machine the compartment that is accessed only to insert K-Cups during normal operation, not the pod insertion point itself. The machine itself was never disassembled or opened beyond this standard user-accessible compartment. The object was heavily corroded and rusted, indicating it had been inside the machine since manufacture. I do have binder clips in my home office, however they are kept in a separate area of the home and would have no access to the kitchen or this appliance. This machine has been used daily to brew beverages consumed by myself, family members, and visiting friends for an estimated 2-3 years or maybe more. The machine also developed a black bleed on the display screen, it is unknown whether the metal object may have contacted internal components, potentially contributing to this malfunction. I contacted Keurig customer service on May 16, 2026 and requested escalation the same day. A corporate representative called me back on May 18, 2026 and acknowledged the report but offered only a discount on a new machine and a package of K-Cups, with no acknowledgment of the food safety concern. No injury has been identified at this time, however the object was present and potentially corroding during an unknown duration of daily beverage preparation.

Model
K-Elite K90
Serial number
90.0571.0021988
Bought from
[REDACTED]
Where
Goodlettsville, Tennessee: Home/Apartment/Condominium
Who was involved
Age 57, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(6/16/2026) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 5/25/2026, Report No. 20260524-D7484-2147318759, regarding our Keurig® K-Elite® Single Serve Coffee Maker, where the consumer stated that “During a routine descaling of my Keurig K-Elite K90 Serial No. 90.0571.0021988, I followed a recommended troubleshooting step of inverting the machine and tapping the bottom to release air bubbles causing a short pour on the 12 oz setting. A rusty metal binder clip fell out from the top chamber area of the machine, the compartment that is accessed only to insert K-Cups during normal operation, not the pod insertion point itself. The machine itself was never disassembled or opened beyond this standard user-accessible compartment. The object was heavily corroded and rusted, indicating it had been inside the machine since manufacture. I do have binder clips in my home office; however, they are kept in a separate area of the home and would have no access to the kitchen or this appliance. This machine has been used daily to brew beverages consumed by myself, family members, and visiting friends for an estimated 2-3 years or maybe more. The machine also developed a black bleed on the display screen, it is unknown whether the metal object may have contacted internal components, potentially contributing to this malfunction. I contacted Keurig customer service on May 16, 2026, and requested escalation the same day. A corporate representative called me back on May 18, 2026, and acknowledged the report but offered only a discount on a new machine and a package of K-Cups, with no acknowledgment of the food safety concern. No injury has been identified at this time; however, the object was present and potentially corroding during an unknown duration of daily beverage preparation.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We did speak with the consumer and requested that the consumer return the brewer in order to allow us to investigate their claim. To date, the brewer has not been returned. We do not use binder clips in the manufacture of our brewers and are unaware of the origin of a binder clip discovered by the consumer. If the consumer returns the brewer to us, we would be happy to investigate. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20260524-D7484-2147318759. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 26, 2026, sent to the company Apr 30, 2026, published by CPSC May 14, 2026

The product, in the report: K-Cafe Special Edition Single Serve Coffee, Latte & Cappuccino Maker

I was awakened by a very loud and unusual sound coming from the kitchen of my parents home. Upon looking toward the kitchen counter, I observed that the coffee maker was emitting a visible glow and flames, along with smoke and a strong burning odor. At the time of the incident, I was sleeping on the couch in close proximity to the kitchen, which allowed me to notice the situation quickly. I am concerned about what might have occurred had no one been nearby to respond. The coffee maker was plugged directly into a wall outlet but was powered off at the time of the incident. It had last been used earlier in the afternoon on April 25, 2026. There had been no prior issues with the machine, including no unusual smells, malfunctions, or signs of overheating. I immediately woke my parents. My mother unplugged the unit, at which point the flames subsided. However, the machine continued to emit smoke and a strong odor. We then moved the coffee maker outside the home to prevent further risk. No other items on the kitchen counter ignited, and there was no visible spread of the fire beyond the coffee maker itself. However, there was a noticeable area of burn residue left on the countertop surface directly beneath the machine. No fire extinguisher was used, and the fire department was not contacted. There were no physical injuries, though the smoke produced a strong and lingering odor throughout the home. The coffee maker is a Keurig K Cafe Special Edition Single Serve Coffee, Latte and Cappuccino Maker, purchased on May 5, 2020. The serial number is 84.2279.0175673. The unit remains in our possession, and photographs of the damage are available. We also have a copy of the original purchase receipt, which was located in my mothers email records. The coffee maker was plugged directly into a wall outlet, and there are no known electrical issues in the home.

Model
K-Cafe Special Edition Single Serve Coffee, Latte
Serial number
84.2279.0175673
Bought from
Keurig
Bought
May 5, 2020
Where
Tracy, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/27/2026) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 4/26/2026, Report No. 20260426-27716-2147320099, regarding a Keurig K-Café™ Special Edition Single Serve Coffee, Latte & Cappuccino Maker, where the consumer stated “I was awakened by a very loud and unusual sound coming from the kitchen of my parents’ home. Upon looking toward the kitchen counter, I observed that the coffee maker was emitting a visible glow and flames, along with smoke and a strong burning odor.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We retrieved the brewer from the consumer and analyzed it in our Burlington facility against the product specification. During our review of the brewer, we did see evidence of smoke and carbon deposits on the frother PCBA and the top side of the frother base enclosure. We concluded that the frother PCBA damage was consistent with an electrical short due to liquid incursion through cracking in the bottom of the frother holder. The PCBA material self-extinguished as intended by design, the electric fuse opened and shut off power to the frother, and it failed in a safe manner. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20260426-27716-2147320099. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Apr 19, 2026, sent to the company May 5, 2026, published by CPSC May 19, 2026

The product, in the report: Keurig k cafe coffee/latte maker. Grey with a clear plastic water reservoir and a heating/frothing element for warming and frothing milk

Our Keurig coffee maker was plugged in but not in use when we heard crackling and a popping sound. A strong electrical burning smell followed, and the machine left a charred mark on both the countertop and the bottom of the unit. The device appears to have experienced an internal electrical failure while idle.

Model
hot brewer model k cafe k84
UPC
unknown
Serial number
84.2100.0094239
Bought from
Kohl’s
Bought
Oct 15, 2019
Where
Devine, Texas: Home/Apartment/Condominium
Who was involved
Age 9, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(5/29/2026) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 4/19/2026, Report No. 20260419-DA74A-2147320397, regarding our Keurig K-Café™ Special Edition Single Serve Coffee, Latte & Cappuccino Maker where the consumer stated that “Our Keurig coffee maker was plugged in but not in use when we heard crackling and a popping sound. A strong electrical burning smell followed, and the machine left a charred mark on both the countertop and the bottom of the unit. The device appears to have experienced an internal electrical failure while idle.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer and issued a [REDACTED] Shipping Label so the consumer could return the original brewer to us for investigation. There has been no further communication from this consumer, and the brewer has not been returned. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and decide the root cause of the problem. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20260419-DA74A-2147320397. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 15, 2025, sent to the company Jan 28, 2026, published by CPSC Feb 13, 2026

The product, in the report: Coffee brewer

(12/04/2025) When the consumer grabbed the cup of coffee after the coffee finished brewing, hot water from the brew basket spewed out on her hands and face. No medical assistance was required. (01/2026) Coffee machine in second home. It has been used only a handful of times (maybe 10).

Model
Kcompact K35
Serial number
35.3100.454.0204
Bought from
Gift
Where
Jupiter, Florida: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/11/2026) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 1/22/2026 Report No. 20251215-217FD-5782600, regarding a Keurig® K-Compact® single serve coffee maker where the consumer stated that “when she grabbed the cup of coffee after the coffee finished brewing, hot water from the brew basket spewed out on her hands and face. No medical assistance was required.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We were able to retrieve the brewer from the consumer and conduct an analysis. The brewer was returned damaged (the top of the puncture mechanism had been forcibly removed). We were able to power the brewer on; there were no clogged entrance or exit needles and the brewer operated within specifications. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20251215-217FD-5782600. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 18, 2025, sent to the company Nov 7, 2025, published by CPSC Nov 26, 2025

The product, in the report: Keurig K-Supreme Single Serve Coffee Maker

Keurig Supreme Coffee Maker internal electrical fire/smoke

Model
K-Supreme
Serial number
910.2200.0073542
Bought from
Kohl’s
Bought
Aug 10, 2023, about then
Where
Bethlehem, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 51, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/25/2025) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 11/07/2025, Report No20251018-3A760-2147326995, regarding our Keurig K-Supreme™ Single Serve Coffee Maker where the consumer stated that “ internal electrical components started burning/smoking, and I rushed to remove it from my house.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We retrieved the brewer from the consumer and analyzed it in our Burlington facility against the product specification. During our review of the brewer, we did not observe evidence of smoke or any carbon deposits. We did observe that the thermal fuse shut off power to the heating element indicating that the brewer failed in a safe manner. We concluded that there was an overheat situation which caused the thermal fuse that provides overheating protection to operate as it was designed to, which means that it shut power off to the water heater preventing any possible risk of ignition. This event although very disconcerting to the consumer does not present a safety issue, since the limiting thermostat, single operation device in the brewer appears to have opened at its functioning temperature breaking the electrical supply to the heater and preventing any risk of ignition. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20251018-3A760-2147326995. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 29, 2025, sent to the company Oct 23, 2025, published by CPSC Dec 4, 2025

The product, in the report: It was a Keurig smart Brew Plus

I tried to brew a cup of coffee this morning because coffee maker started popping and crackling smoking profusely and caught fire, thankfully my kitchen GFI circuit popped I unplugged the human immediately and took it outside to my backyard, and contacted the company which did not assist me.

Serial number
29.C171.0036488
Bought from
Meijer, Michigan
Bought
Jun 15, 2022, about then
Where
Saginaw, Michigan: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250929-F799D-2147327436. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 28, 2025, sent to the company Sep 19, 2025, published by CPSC Nov 17, 2025

The product, in the report: Coffee maker

(08/01/2025) The consumer was brewing coffee. In the middle of the brewing or near the end, hot liquid started spurting out of the product. Some of the hot liquid spurted on the consumer’s hand because she was standing near the coffee maker. No medical attention was required.
The consumer contacted the firm because the product was recalled. She stated that she was advised that they could no longer repair the product.
9/18/25 - Report Update: First aid at home for several days to alleviate burn.

Model
B31
Serial number
31.2000.0197073
Bought from
Gift
Where
Center Valley, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/13/2025) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 9/19/2025, Report No. 20250828-0F263-5521508, regarding our Keurig B31 single serve coffee maker. At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. In your report you noted “The consumer was brewing coffee. In the middle of the brewing or near the end, hot liquid started spurting out of the product. Some of the hot liquid spurted on the consumer’s hand because she was standing near the coffee maker. No medical attention was required.” The Keurig B31 brewer was recalled in 2014. This consumer called us on different occasions regarding two recalled (B31) brewers both of which we replaced. Consistent with policy, we requested that she return the recalled brewers, but neither brewer was returned to us for analysis. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20250828-0F263-5521508. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Aug 22, 2025, sent to the company Aug 27, 2025, published by CPSC Sep 11, 2025

The product, in the report: Keurig K-Mini single serve coffee maker, army green, serial number 21B.121N.MX898FD

We purchased a Keurig coffeemaker at Walmart in Murray, KY on July 4, 2025, and registered it online on the day of purchase.
Less than a month later the machine wouldn’t brew and began to dump boiling hot water out the bottom and onto our counters while still plugged in, which is both a burn and a shock hazard making the product unsafe. Luckily we were able to unplug the machine before anyone was injured. Since the machine was unusable we decided to file for the one year warranty we had signed up for when registering the product. I called the company and was told by the agent that I could use a duplicate receipt from the Murray Walmart as proof of purchase, so I drove the 60 mile round trip to Walmart to generate the receipt.
We submitted the documentation as required and were rejected via a form email - probably no live person even reviewed the claim. My guess is the company is implementing cost cutting measures by refusing to honor warranty even when they’ve sold a dangerous product. They should be focusing on getting these dangerous items off the market instead of telling consumers they’re stuck with something that might shock or injure someone. There’s a post on the Keurig [REDACTED] saying they had the same problem with their machine, so I wonder if this company sold a large number of these unsafe products.

Model
K Mini
UPC
061124739627
Serial number
21B.121N.MX898FD
Bought from
Wal-Mart, Kentucky
Bought
Jul 4, 2025
Where
Cadiz, Kentucky: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(9/10/2025) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 8/22/205, Report No. 20250822-6301F-2147328441, regarding our Keurig K-Mini single serve coffee maker where the consumer stated that “the machine wouldn’t brew and began to dump boiling hot water out the bottom and onto our counters while still plugged in.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We made multiple attempts to contact the consumer but were unable to speak with her. There has been no further communication from this consumer and the brewer has not been returned. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and determine the root cause of the problem. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20250822-6301F-2147328441. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 3, 2025, sent to the company Aug 6, 2025, published by CPSC Aug 20, 2025

The product, in the report: Keurig KCafe single serve coffee maker latte maker cappachino maker

Keurig Kcafe coffee maker overheated, sparked, internal burning of unit and then smoked out of unit. Used fire blanket to prevent fire and yanked out power cord from wall. Home was filled with smoke and burning smell for 4 hours. Required ventilation fans.

Model
Kcafe
UPC
Unknown
Serial number
83.2300.0170474
Bought from
Amazon
Bought
Jan 15, 2023
Where
Milton, Delaware: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/19/2025) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 8/3/205, Report No. 20250803-2B819-2147328943, regarding our Keurig K-Café single serve coffee maker where the consumer stated that “Keurig K-Café coffee maker overheated, sparked, internal burning of unit and then smoked out of unit. Used fire blanket to prevent fire and yanked out power cord from wall. Home was filled with smoke and burning smell for 4 hours. Required ventilation fans.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer and issued a UPS Shipping Label so the consumer could return the original brewer to us for investigation. The consumer explained that he was not interested in going through the process of returning it to us and that he had already thrown the brewer in the trash. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and determine the root cause of the problem. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20250803-2B819-2147328943. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 20, 2025, sent to the company Jun 3, 2025, published by CPSC Jun 17, 2025

The product, in the report: KEURIG 2.0 HOT BREWER MODEL K2.0-200 120 VOLTS AC C UL US LISTED 24ZV BOTTOM IS STAMPED 1713Z

The electrical ground prong on my Keurig 2.0 Hot Brewer Model K2.0-200 (c UL US Listed 24ZV) broke-away from the plug when I removed it from the power outlet. The ground prong remained stuck in the outlet.

Model
KEURIG 2.0 HOT BREWER MODEL K2.0-200
UPC
UNKNOWN
Serial number
BOTTOM IS STAMPED 1713Z
Bought from
Kroger MarketPlace Gallatin
Bought
Dec 18, 2020, about then
Where
Gallatin, Tennessee: Home/Apartment/Condominium
Who was involved
Age 66, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand KEURIG, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(6/16/2025) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 5/20/205, Report No. 20250520-B7C8F-2147331193, regarding our Keurig K2.0-200™ Single Serve & Carafe Coffee Maker where the consumer stated that “the electrical ground prong on my Keurig 2.0 Hot Brewer Model K2.0-200 (c UL US Listed 24ZV) broke-away from the plug when I removed it from the power outlet. The ground prong remained stuck in the outlet.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer and issued a [REDACTED] Shipping Label so the consumer could return the original brewer to us for investigation. There has been no further communication from this consumer and the brewer has not been returned. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and determine the root cause of the problem. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20250520-B7C8F-2147331193. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 9, 2025, sent to the company Jan 13, 2025, published by CPSC Jan 28, 2025

The product, in the report: Black Keurig duo coffee maker

I was making my morning cup of coffee on my duo Keurig coffee maker as i do every morning. I noticed it made a weird sound but didnt think anything of it, as i walked to the coffee maker i heard a weird sizzle sound come from the pot side, that stuck me off since I did not use the lost side at all, and thats when i noticed my coffee was only half brewed and the machine was off. So me being curious I lifted the lid to the k-cup holder and once I lifted it exploded coffee and water all over my chest and chin, I screamed in pain and such shock of what just even happened. I ran to wake my husband to help me as I was in awful pain, crying not able to get the coffee grinds off my burns for days.

Serial number
5000.3100.0340474
Bought from
Walmart, Indiana
Where
Wolcottville, Indiana: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/27/2025) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 12/19/2024, Report No. 20250109-2C9E0-2147334029, regarding our Keurig K-Duo™ Single Serve & Carafe Coffee Maker where the consumer stated that “ I was making my morning cup of coffee on my duo Keurig coffee maker as I do every morning. I noticed it made a weird sound but didn’t think anything of it, as I walked to the coffee maker, I heard a weird sizzle sound come from the pot side, that stuck me off since I did not use the lost side at all, and that’s when I noticed my coffee was only half brewed and the machine was off. So, me being curious I lifted the lid to the k-cup holder and once I lifted it exploded coffee and water all over my chest and chin, I screamed in pain and such shock of what just even happened. I ran to wake my husband to help me as I was in awful pain, crying not able to get the coffee grinds off my burns for days.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer and replaced the brewer with a new Keurig K-Duo® Hot & Iced Single Serve & Carafe Coffee Maker (Gen 2) and issued a UPS Shipping Label so the consumer could return the original brewer to us for investigation. There has been no further communication from this consumer and the brewer has not been returned. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and determine the root cause of the problem. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20250109-2C9E0-2147334029. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 14, 2024, sent to the company Aug 19, 2024, published by CPSC Sep 3, 2024

The product, in the report: Keurig K-Duo Single Serve & Carafe Coffee Maker, it is the carafe that is the safety risk, it leaks where the glass carafe meets the pour spout. If you didnt expect it would be easy to scald someone with the hot coffee.

Keurig Coffee K-Duo Single Serve & Carafe Coffee Maker, the carafe leaks a moderate amount from the spout when you pour. I contacted Keurig, they sent a replacement carafe 3 times, the replacements also leak, the coffee is hot and capable of burning someone if spilled on them. I used it at home for personal use, no injuries, but they are possible. There are multiple reports of this same problem on social media sites like [REDACTED].

Model
Keurig K-Duo Single Serve & Carafe Coffee Maker
Serial number
5100.3100.1889552
Bought from
Kohl’s, Florida
Bought
Jan 1, 2024, about then
Where
Panama City, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurg, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240814-B7935-2147337213. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 14, 2024, sent to the company Aug 19, 2024, published by CPSC Sep 3, 2024

The product, in the report: Coffee Machine

We bought a Keurig and the plastic/part where the hot liquid dispenses has caved in and melted on the outside. The company wont replace the product.

Serial number
90.0370.0044386
Bought from
BestBuy
Bought
Sep 1, 2018, about then
Where
Hamilton, Ohio: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240814-B9651-2147337217. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 13, 2024, sent to the company May 16, 2024, published by CPSC May 31, 2024

The product, in the report: Keurig K-Duo Essentials 5000 coffee maker

Keurig K-Duo Essential s 5000 coffee maker pod area does not fully close during brewing process creating a burn hazard
UPDATED ON 6/3/2024: [I have in good faith tried to resolve the defective Keurig K-Duo Essentials 5000 issue by asking for a voucher to be used for a safer unit. I have made 8 attempts to resolve this issue amicably by sending back the unit but every time I call text or chat they cut me off.
I dispute [REDACTED] Keurigs claim that I supplied inaccurate or false information and wish to proceed Further with the CPSC in disputing Keurig response. I have the unit and the CPC is welcome to examine it.
Evidently Keurig [REDACTED] considers it to be a libelous crime when a consumer files a legitimate CPSC safety concern.
Hopefully they will in the future be less blasé regarding legitimate potential safety concerns and pay more attention to protecting their customer base when there is a safety concern.
Big business beating up the consumer at its worst.]

Model
Keurig K-Duo Essentials 5000 coffee maker
Serial number
5000.3100.3302870
Bought from
Amazon.com
Bought
Mar 6, 2024, about then
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Age 75, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/31/2024) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 5/16/2024, Report No. 20240513-78786-2147339236, regarding our Keurig K-Duo Essentials™ 5000 Coffee Maker where the consumer stated,” Keurig K-Duo Essentials 5000 coffee maker pod area does not fully close during brewing process creating a burn hazard.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We have not been able to contact the consumer with the contact information provided. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience. We encourage the consumer to contact us directly in order that we can investigate their complaint. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20240513-78786-2147339236. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 16, 2024, sent to the company Mar 28, 2024, published by CPSC Apr 11, 2024

The product, in the report: Keurig K-Slim +Iced Single Serve Coffee Maker

I purchased the Keurig K-Slim + Iced Single Serve Coffee Maker from Amazon.com. The very first time that I took it out of the package, after following the initial setup instructions, I attempted the brew over ice feature, using a Keurig branded K-cup coffee pod.
The machine burst into smoke, following which it produced a very small amount of what appeared to be coffee, then turned off.
I tried once more to make sure it was not a malfunction, and the same result occurred, with significantly more smoke. This was definitively smoke, not steam.
I immediately unplugged the unit and contacted customer support. Customer support, despite telling me this was an emergency, rerouted my call several times and repeatedly told me that all staff were busy and that they could not take my call.
I sent this message to your attention while on hold to Keurigs specialist team and as of 7:01pm EST, I am still on hold with them, having not been given any indication as to how to proceed, despite the confirmation that this situation is indeed an emergency.

Model
K-Slim+Iced
UPC
6215151676
Serial number
901.2100.0277728
Bought from
Amazon.com
Bought
Mar 14, 2024
Where
Prospect Park, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand KEURIG, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2024) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 3/16/2024, Report No. 20240316-C8616-2147340325, regarding our Keurig K-Slim +Iced™ Single Serve Coffee Maker where the consumer stated “I purchased the Keurig K-Slim + Iced Single Serve Coffee Maker from Amazon.com. The very first time that I took it out of the package, after following the initial setup instructions, I attempted the brew over ice feature, using a Keurig branded K-cup coffee pod. The machine burst into smoke, following which it produced a very small amount of what appeared to be coffee, then turned off. I tried once more to make sure it was not a malfunction, and the same result occurred, with significantly more smoke. This was definitively smoke, not steam. I immediately unplugged the unit and contacted customer support. Customer support, despite telling me this was an emergency, rerouted my call several times and repeatedly told me that all staff were busy and that they could not take my call. I sent this message to your attention while on hold to Keurig’s specialist team and as of 7:01pm EST, I am still on hold with them, having not been given any indication as to how to proceed, despite the confirmation that this situation is indeed an emergency.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer, and he no longer has the brewer. The consumer confirmed that there was no damage to property, and no injury. Since the brewer was purchased from Amazon, a refund from Keurig was not possible. We did offer the consumer a replacement brewer however he declined. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and determine the root cause of the problem. From the description provided, we assume that there may have been an overheat situation which caused the thermal fuse that provides overheating protection to operate as it was designed to, which means that it shut power off to the water heater preventing any risk of ignition. This event although very disconcerting to the consumer does not present a safety issue, since the limiting thermostat, single operation device in the brewer appears to have opened at its functioning temperature breaking the electrical supply to the heater and preventing any risk of ignition. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20240316-C8616-2147340325. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 16, 2023, sent to the company Oct 24, 2023, published by CPSC Nov 7, 2023

The product, in the report: Keurig K155 Coffee Maker

The machine had been not brewing full cups of coffee so I purchased the Keurig descaling solution to descale it. I followed all instructions, and the machine still failed to brew cups of coffee. I then unplugged and drained the machine using the two drain tubes in the back, and then refilled the reservoir with the descaling solution to descale again. When I turned on the unit to descale once more, it indicated “heating” on the display screen. Not after long, i noticed smoke being emitted from what I would call the overflow nozzle, a small rubber dump tube into the top of the reservoir. I then quickly unplugged the machine and brought it outside, not before it filled the office with a toxic smoke, presumably caused by the inside of the boiler burning off.
If I had not been attentive to the unit, this could have easily caught our break room on fire, if not our entire building.
We have attempted to contact the manufacturer, but they are unwilling to resolve the issue amicably. We believe this machine is unsafe, and has the potential to cause bodily injury and property damage.
We would like to lodge a formal complaint into this unit due to the issue above, and the company’s lack of concern for the safety of their consumers.

Model
K155
Serial number
155.0289.0003158
Bought from
Amazon
Where
Cortland, New York: Other Public Property/Office
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/31/2023) Keurig, Incorporated: Thank you for informing us of consumer complaint Report No. 20231016-E6A5A-2147344616, dated 10/16/2023 where the consumer reported, “The machine had been not brewing full cups of coffee so I purchased the Keurig descaling solution to descale it. I followed all instructions, and the machine still failed to brew cups of coffee. I then unplugged and drained the machine using the two drain tubes in the back, and then refilled the reservoir with the descaling solution to descale again. When I turned on the unit to descale once more, it indicated “heating” on the display screen. Not after long, I noticed smoke being emitted from what I would call the overflow nozzle, a small rubber dump tube into the top of the reservoir. I then quickly unplugged the machine and brought it outside, not before it filled the office with a toxic smoke, presumably caused by the inside of the boiler burning off.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We have reached out to the consumer, and she has agreed to return the brewer to us for analysis. As of today, we have not received the brewer for analysis. From the description provided, we assume that there may have been an overheat situation which caused the thermal fuse that provides overheating protection to operate as it was designed to, which means that it shut power off to the water heater preventing any possible risk of ignition. However, what prompted the overheating condition is unknown without having access to the brewer to investigate. This event although very disconcerting to the consumer does not present a safety issue, since the limiting thermostat, single operation device in the brewer appears to have opened at its functioning temperature breaking the electrical supply to the heater and preventing any risk of ignition. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed industry safety standards. We encourage the consumer to return the brewer to us in order to allow us to undertake an analysis. We thank you for the opportunity to reach out to the consumer and resolve this issue

CPSC report 20231016-E6A5A-2147344616. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 29, 2023, sent to the company Aug 31, 2023, published by CPSC Sep 15, 2023

The product, in the report: Keurig coffee machine, black, has a coffee pot on the left and a single serve side on the right. The water reservoir is on the back.

Keurig coffee machine serial number 5000.3100.1734304. Coffee machine is turning on by itself and heating up. Then turning off by itself. Potential burn risk. This has happened for the last hour, turning on at least 15 times by itself.

Model
K Duo Essentials 5000
Serial number
5000.3100.1734304
Where
Joplin, Missouri: Home/Apartment/Condominium
Who was involved
Age 5, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/13/2023) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 8/29/2023, Report No. 20230829-1D11C-2147345497, regarding our Keurig K-Duo Essentials 5000™ Single Serve & Carafe Coffee Maker where the consumer stated that “ Coffee machine is turning on by itself and heating up. Then turning off by itself. Potential burn risk. This has happened for the last hour, turning on at least 15 times by itself.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer, and she no longer has the brewer. The brewer was out of warranty, so we issued a discount coupon for a new coffee brewer. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and determine the root cause of the problem. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20230829-1D11C-2147345497. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2023, sent to the company Mar 12, 2024, published by CPSC Mar 26, 2024

The product, in the report: Keurig K-Supreme Plus

Keurig K-Supreme Plus was in the middle of a brew cycle and removed the water container. Unit started smoking and would not turn back on.

Model
Costco 4881975
UPC
611247396575
Serial number
921.C11B.0100958
Bought from
Costco
Bought
May 1, 2023, about then
Where
PLANO, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/27/2024) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 6/20/2023, Report No. 202300620-7330C-2147346904, regarding our Keurig K-Supreme Plus™ Single Serve Coffee Maker where the consumer stated that “ Keurig K-Supreme Plus was in the middle of a brew cycle and removed the water container. Unit started smoking and would not turn back on.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We spoke with the consumer, and he no longer has the brewer, he returned it to Costco. As the original brewer was not returned to us for evaluation, we were unable to investigate this incident further and confirm the consumer’s experience and determine the root cause of the problem. From the description provided, we assume that there may have been an overheat situation in which caused the thermal fuse that provides overheating protection to operate as it was designed to, which means that it shut power off to the water heater preventing any possible risk of ignition. What prompted the overheating condition was probably the removal of the water container. This event although very disconcerting to the consumer does not present a safety issue, since the limiting thermostat, single operation device in the brewer appears to have opened at its functioning temperature breaking the electrical supply to the heater and preventing any risk of ignition. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20230620-7330C-2147346904. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 4, 2022, sent to the company Oct 26, 2022, published by CPSC Nov 9, 2022

The product, in the report: Keurig WR-K Duo coffee maker.

Keurig WR-K Duo coffee maker has been replaced four times by manufacturer do to water leakage. Manufacturer customer service advised not to use as it is a shock hazard. Noe fifth coffee maker is leaking.

Model
WR-K Duo
Serial number
5000.3178.0072870
Bought from
Walmart, Iowa
Bought
Dec 10, 2020, about then
Where
Paullina, Iowa: Home/Apartment/Condominium
Who was involved
Age 55, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221004-0A09D-2147353510. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 31, 2022, sent to the company Feb 7, 2022, published by CPSC Feb 22, 2022

The product, in the report: Keurig K-Supreme Plus Single Serve Coffee Maker

I was trying to make a cup of coffee with my Keurig K-Supreme Plus.I heard a crack sound and looked back when I saw steam rising from the unit. I unplugged it and let it cool off. I also checked to make sure that the water reservoir was properly installed. Trying it again, about 5 seconds after pressing the start button, it tripped my GFCI. I did smell a slight burning smell. I took the unit outside to cool off and tossed it away. This is the third Keurig of this model to have done this to me in the last 2 years. I contacted Keurig by email to report the issue about a month ago and am still waiting for a response. In the meantime, I bought another coffee maker of a different brand. I sincerely hope that no one’s house burns down from this defective coffee maker.

Model
K-Supreme Plus Single Serve Coffee Maker
UPC
Unk
Serial number
Unk
Bought from
Walmart, Wisconsin
Bought
Aug 1, 2021, about then
Where
East Troy, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 56, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/14/2022) Keurig, Incorporated: Thank you for informing us of consumer complaint Report No. 20220131-1678A-2147357764, dated 1/31/2022 where the consumer reported “I was trying to make a cup of coffee with my Keurig K-Supreme Plus. I heard a crack sound and looked back when I saw steam rising from the unit. I unplugged it and let it cool off. I also checked to make sure that the water reservoir was properly installed. Trying it again, about 5 seconds after pressing the start button, it tripped my GFCI. I did smell a slight burning smell. I took the unit outside to cool off and tossed it away.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We have reached out to the consumer and he confirmed that he has disposed of the brewer and so we are not able to investigate this incident further. The initial communication from the consumer came through the “Contact Us” page on our website and because the consumer chose “Abnormal Brewer Behavior” as the topic, he received an auto response asking him to call us to discuss the issue. Following the reply communication, we did not hear back from the consumer until the complaint to the CPSC. From the description provided, if the brewer did in fact shut down and stop operating, we assume that there may have been an overheat situation which caused the thermal fuse that provides overheating protection to operate as it was designed to, which means that it shut power off to the water heater preventing any possible risk of ignition. However, what prompted the overheating condition is unknown without having access to the brewer to investigate. This event although very disconcerting to the consumer does not present a safety issue, since the limiting thermostat, single operation device in the brewer appears to have opened at its functioning temperature breaking the electrical supply to the heater and preventing any risk of ignition. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed industry safety standards. We encourage the consumer to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, to report any incidents and for help troubleshooting issues. We thank you for the opportunity to reach out to the consumer and resolve this issue.

CPSC report 20220131-1678A-2147357764. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 8, 2021, sent to the company Dec 10, 2021, published by CPSC Jan 3, 2022

The product, in the report: Keurig Model K-mini Coffee Maker Single Serve K-cup Pod Brewer

My 2 month Old Keurig Model K-mini Coffee Maker Single Serve K-cup Pod Brewer

Model
Keurig Model K-mini Coffee Maker Single Serve K-cu
Bought from
Amazon
Bought
Sep 30, 2021, about then
Where
Lanark, Illinois: Home/Apartment/Condominium
Who was involved
Age 48, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/13/2021) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 11/08/2021, Report No. 20211208-F84E8-2147358503, regarding a Keurig Model K-mini Coffee Maker Single Serve K-cup Pod Brewer. Unfortunately, the report did not include any detail concerning the incident and the consumer did not provide any contact information. At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. Without a description of what the consumer experienced, the consumer’s contact information or without the brewer in question it is not possible for us to share any thoughts on what may or may not have occurred in this situation. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20211208-F84E8-2147358503. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Nov 8, 2021, sent to the company Nov 8, 2021, published by CPSC Nov 23, 2021

The product, in the report: Keurig K-Supreme Plus-C. 78fl oz. 13.35 (d) x 12.24 (h) x 8.31 inches (w). Single serve coffee maker. - I have returned the product to Costco for a refund & no longer have the UPC/serial # information

I was using my new Keurig K-Supreme Plus-C to brew coffee. Upon completion of the cycle, I opened the lid to remove the coffee pod. There was so much pressure built up in the K-cup that it exploded shooting steaming coffee grounds all over including my arm leaving blisters & burns.

Model
Keurig K-Supreme Plus-C.
UPC
n/a
Serial number
n/a
Bought from
Costco.com
Bought
Oct 21, 2021
Where
Edmond, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(11/17/2021) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 11/08/2021, Report No. 20211108-0421F-2147358878, where the consumer stated “I was using my new Keurig K-Supreme Plus-C to brew coffee. Upon completion of the cycle, I opened the lid to remove the coffee pod. There was so much pressure built up in the K-cup that it exploded shooting steaming coffee grounds all over including my arm leaving blisters & burns.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We have reached out to the consumer and she confirmed that she had returned the brewer to Costco and did not have a record of the serial number for the brewer. She also confirmed that she was using a non-Keurig approved K-cup pod and that the pod itself looked distended when she opened the lid. UL 1082, Standard for Household Electric Coffee Makers and Brewing-Type Appliances requires that “Pressure Brewing Appliances” are tested for an open brew during operation, with no fluid or media to be emitted more than 3 inches from the perimeter of the base of the brewer or emitted in areas of intended user interaction during normal brewing operation of the appliance. We are required by the standard to include an instructional safeguard in our Quick Start Guide to only use capsules intended for this appliance and a WARNING, to avoid the risk of injury, do not open the brew chamber during the brew process. All of these requirements were complied with. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident Without the brewer and pod in question it is not possible for us to conduct a thorough investigation. As such we are not able to share any thoughts on what may have occurred in this situation. We do sell similar items to other retailers but at this point we cannot confirm if we have had similar complaints from other sources without a review of the brewer and the pods that were used.

CPSC report 20211108-0421F-2147358878. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 23, 2021, sent to the company Jun 28, 2021, published by CPSC Jul 13, 2021

The product, in the report: Keurig K-Supreme Plus C Single Serve Coffee Maker currently being sold by Costco online

My wife cut herself from the exposed sharp “teeth” that are on the K-Cup lid of the Keurig K-Supreme Plus C Single Serve Coffee Maker. These teeth (which puncture the K-Cups) are on the lid of the cup opening and are exposed whenever you open the lid to insert or remove a K-Cup. This particular Keurig model was bought online at Costco. Other Keurig models do NOT have the puncture teeth exposed. I can upload photos of this model, which is currently being sold by Costco at https://www.costco.com/keurig-k-supreme-plus-c-single-serve-coffee-maker%2c-with-15-k-cup-pods.product.100675784.html.

Model
Item #3881975 at Costco
Bought from
Costco online
Bought
May 8, 2021
Where
Reston, Virginia: Home/Apartment/Condominium
Who was involved
Age 57, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/8/2021) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 6/23/2021, Report No. 20210623-99063-2147363327, regarding our Keurig K-Supreme Plus C single serve brewer where the consumer stated that “his wife cut herself from the exposed sharp teeth that are on the K-Cup lid.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. As the consumer contact information was not provided, we were unable to contact the consumer for further information, to attempt to have the brewer returned for investigation or to further understand the issue. Without fully understanding the concern, we can advise there is a warning label on the K-Cup® Pod Holder “Caution Sharp Needles” and there is a caution in the Use and Care Guide that states “ There are sharp needles that puncture the K-Cup® pod above the K-Cup® pod holder and in the bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the K-Cup® pod holder.” At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20210623-99063-2147363327. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 23, 2021, sent to the company Apr 27, 2021, published by CPSC May 11, 2021

The product, in the report: A combination single-serve (pod) hot beverage brewer AND standard carafe-style coffee maker. This model uses a stainless steel carafe with a screw-on lid, the genesis of the dangerous condition. Keurig K-Duo Plus Single Serve & Carafe Coffee Maker

This message concerns my Keurig coffee make model K-Duo Plus 5200.
I nearly swallowed several small, EXTREMELY sharp plastic pieces which were in my coffee. Investigation revealed they were parts of the threads from both the screw-on lid and inner mating section of the stainless steel carafe (see pictures). All missing pieces are accounted for and are available for review. Clearly, I cannot use this to make pots of coffee until I receive a new steel pot. However, I am concerned that others may be similarly situated. The pot did not fall or experience any abrupt contact with any object; the threads just came apart into my coffee!

Model
K-Duo Plus 5200
Serial number
5200.3100.0415144
Bought from
Costco
Bought
Jun 1, 2020, about then
Where
Buena, New Jersey: Home/Apartment/Condominium
Who was involved
Age 54, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/10/2021) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 4/23/2021, Report No. 20210423-CECC8-2147364553, where the consumer stated that “he nearly swallowed several small, sharp plastic pieces which were in his coffee.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We have been in contact with the consumer and the consumer has agreed to send us the brewer for investigation. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident.

CPSC report 20210423-CECC8-2147364553. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 6, 2021, sent to the company Apr 9, 2021, published by CPSC Apr 23, 2021

The product, in the report: Keurig K-Duo Plus brewing system -- brews both k-cup pods and full pots of ground coffee. Serial number 5200-310001-37899 see: https://www.keurig.com/Home-Coffee-Makers/K-Duo-Plus%E2%84%A2-Single-Serve-%26-Carafe-Coffee-Maker/p/K-Duo-Plus-Single-Serve-Carafe-Coffee-Maker:Matte%20Black_color

We have a Keurig K-Duo Plus coffee maker, which is about 1.5 years old. The compartment in which you insert the k-cup pod has a lid on a spring with a very sharp point embedded in it, which punctures the pod when it is closed. When not in use, the lid is supposed to stay in the closed position to keep from getting hurt by the point. The catch to the lid on our coffee maker is no longer working...it does not keep the lid closed when not in use, creating a huge safety issue as we work around the kitchen near the coffee maker. I called Keurig and they said that since it is more than 1 year old (we purchased it in Oct 2019 but the catch stopped working several months ago) they won’t fix it or replace it...just offered us a coupon for 20% off a replacement (this unit cost $200!). They didn’t indicate if there is a part that can be replaced, or whatever.

Model
K-Duo Plus brewing system
UPC
discarded box
Serial number
5200-310001-37899
Bought from
Costco, Delaware
Bought
Oct 14, 2019
Where
Lewes, Delaware: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/28/2021) Keurig, Incorporated: Thank you for informing us of a consumer complaint dated 4/6/2021, Report No. 20210406-ADF06-2147364967, where the consumer stated that “the catch to the lid on our coffee maker is no longer working...it does not keep the lid closed when not in use, creating a huge safety issue as we work around the kitchen near the coffee maker.” At Keurig Green Mountain, Inc., we treat every potential safety concern with one of our brewers very seriously. We have been in contact with the consumer and the consumer has agreed to send us the brewer for investigation. At Keurig, our appliance products comply with all applicable codes, including UL-1082 to assure the design and construction meet or exceed the industry safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any issues or to report an incident
(5/20/2021) Keurig, Incorporated: The consumer sent the brewer to Keurig to perform an investigation into root cause. From the internal investigation on the subject brewer, it was determined that the broken detent was caused by prolonged use of a 3rd party reusable K-cup Eco-fill.
In the Warranty Section of the User Manual we advise the consumer that: “Only the use of Keurig® K-Cup® brand pods and accessories will guarantee the proper functioning and lifetime of your Keurig® brewer. Any damage to or malfunction of your brewer resulting from the use of non-Keurig® pods and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.”

CPSC report 20210406-ADF06-2147364967. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 26, 2020, sent to the company Dec 3, 2020, published by CPSC Dec 17, 2020

The product, in the report: Keurig Model Keurig K-Duo Coffee Maker

Two of our dogs barking in the middle of the night woke my husband, who thought there was an intruder, but he discovered his Keurig coffee maker had turned on & was so hot he burned himself trying to unplug it. There was a small metal kitchen device on the plastic top, which rolled off onto his foot, & it was so hot it burned his foot when it fell on it as he tried to unplug the Keurig.

Model
Keurig K-Duo Coffee Maker
Serial number
3100.0330577
Bought from
Amazon
Bought
May 15, 2020, about then
Where
HOLLY RIDGE, North Carolina: Home/Apartment/Condominium
Who was involved
Age 84, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Keuring, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/8/2020) Keurig, Incorporated: The report provided to CPSC stated that the K-Duo brewer was turned on and heated a “small metal kitchen device” that led to a burn injury needing first-aid treatment. The description does not include any detail on the nature of the other kitchen component or how it was involved. The K-Duo brewer has no detachable metal component. The report indicated the consumer’s contact info has not been disclosed. We encourage the consumer to contact the Keurig Customer Care Center (866-901-2739), or visit support.keurig.com, to allow us the ability to further investigate the reported issue. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards.

CPSC report 20201026-07C48-2147369029. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 2, 2020, sent to the company Jul 7, 2020, published by CPSC Jul 21, 2020

The product, in the report: Keurig KDuo Single Serve And Carafe Coffee Maker - Link Below Model Keurig KDuo Single Serve plus Carafe Coffee Brewer https://www.keurig.com/Coffee-Makers/K-Duo%26trade%3B-Single-Serve-%26-Carafe-Coffee-Maker/p/K-Duo-Single-Serve-Carafe-Coffee-Maker

I purchased a Keurig K Duo coffee maker in December 2019. After only a month of use, the carafe started leaking when pouring. Keurig replaced this under warranty. After about another two months of use the carafe began leaking again from the plastic ring upon pouring. After calling again, Keurig agreed to replace my brewer with another model that has a thermal carafe. I was appreciative of this gesture and am happy with this new product. My complaint is that the Keurig has not publicly acknowledged the design flaw and RECALLED the product. In fact to this day this product and the replacement carafes are still available for sale. Leaking hot coffee is a significant safety and property damage problem. I DEMAND THAT THIS PRODUCT BE REMOVED FROM THE MARKET IMMEDIATELY!@!

Model
Keurig KDuo Single Serve plus Carafe Coffee Brewer
UPC
611247379837
Bought from
Target
Bought
Dec 24, 2019
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 34, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/17/2020) Keurig, Incorporated: Keurig provided the consumer a warrantee replacement as this particular item was out of stock. Prior to the complaint and as a result of our continuous improvement reviews, Keurig has improved the spout design. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20200602-54A04-2147371937. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 13, 2020, sent to the company May 27, 2020, published by CPSC Jun 10, 2020

The product, in the report: Coffee maker that has a 12 cup pot on one side and K-cup on the other

Coffee maker was brand new. Never even brewed a cup of coffee and was turned off but within a couple hours of being plugged in it caused an electrical fire in the outlet. The outlet it was plugged into was a WR GFI which did trip but not before the plug melted into the receptacle. I have pictures of the plug and receptacle.

Model
Duo Essentials
Serial number
5000.3100.0592193
Bought from
Walmart
Bought
May 6, 2020
Where
Pompano Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Kuerig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/8/2020) Keurig, Incorporated: Keurig reached out to the customer, who has accepted Keurig’s replacement brewer and agreed to return the brewer for further investigation. Based on the issue description and photos provided, the power outlet damage appears to be due to a poor connection in the consumer’s receptacle. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20200513-9CFCB-2147372385. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 5, 2020, sent to the company Apr 13, 2020, published by CPSC Apr 27, 2020

The product, in the report: one cup coffee maker

Keurig K-Mini plus starting leaking water while heating approximately 3/25/20. I have cleaned it with vinegar and water approximately 12 times. Worked once ok, leaked again today. It is used 3-5 times a week for 1 cup only and is 1 year old. s/n 21P.9102.0053781.

Serial number
21P.9102.0053781
Bought from
gift
Bought
Dec 25, 2019
Where
petersburg, Tennessee: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/23/2020) Keurig, Incorporated: Keurig contacted the customer, who agreed to return the brewer to Keurig for investigation. At this time, the appliance has not been received however Keurig will continue to contact the customer. Keurig offered a replacement brewer and advised the customer on the proper cleaning and maintenance routines as outlined in the Use & Care Guide. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20200405-E2021-2147373060. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 18, 2020, sent to the company Feb 25, 2020, published by CPSC Mar 10, 2020

The product, in the report: Black personal coffee brewer 1 cup at a time

While using the Keurig Brewer several times , while the water is brewing in the machine.. hot water sprayed out of top left side. Burning my hand and fingers , quickly I unplugged the brewer and empty the container.. restarting the process .. then adding a kitchen towel on top so Hot water wouldn’t spray out ..

Model
Keurig K10/K15 coffee brewer
UPC
98995688
Serial number
31.2000.2421009
Bought from
Kohls
Bought
Mar 24, 2016
Where
Hazel Park, Michigan: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/9/2020) Keurig, Incorporated: Keurig contacted the customer, who stated he was using non-Keurig authorized pods, and agreed to return the brewer to Keurig for investigation. Keurig offered a replacement brewer. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20200218-1EA61-2147374783. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 7, 2020, sent to the company Feb 27, 2020, published by CPSC Mar 12, 2020

The product, in the report: Keurig K10 Mini White S/N 31.2101.002089. Purchased 2017-2018

I always had good use out of my Keurig mini but recently it started spewing hot water; I received minor burns on the top of my hand. I treated with aloe. I turned it off and tried again the next day with the same results except I received no burns this time as I was prepared. I found this recall notice when I was trying to find a replacement.

Model
K10
Serial number
31.2101.002089
Bought from
Amazon.com LLC, Washington
Bought
Mar 15, 2017, about then
Where
River Ridge, Louisiana: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/9/2020) Keurig, Incorporated: Keurig contacted the customer, who agreed to return the brewer to Keurig for investigation. Keurig offered a replacement brewer and advised the customer on the proper maintenance routines. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20200207-BF0F6-2147374970. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Dec 4, 2019, sent to the company Jul 17, 2020, published by CPSC Jul 31, 2020

The product, in the report: Keurig Coffee Maker

Message:
A k-cup pod exploded while in a Keurig coffee maker – this resulted in burns to a 3-year old girl from [REDACTED]. Based on the product’s serial number, the unit is part of recall #15-054. Model # 31.2000.1835

Where
Austin, Texas: Unspecified
Who was involved
Age 3, Female
The reporter’s relation to them
No Relationship
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/24/2020) Keurig, Incorporated: This complaint was first reported to Keurig on 11/12/2019 at which time Keurig reached out to the consumer and offered a resolution per the previous Recall (CPSC #15-054). The consumer provided the brewer’s serial number along with 8 photos detailing the incident. The consumer indicated she was pleased with the resolution. In this current CPSC report, the 3 photos provided are actually the same exact pictures that were provided to Keurig back in November 2019 but with different consumer contact information. As a result, we believe this matter has already been resolved. At Keurig, our appliance products comply with all applicable codes, including UL-1082 – Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20191204-0FF2C-1925979. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Nov 5, 2019, sent to the company Nov 13, 2019, published by CPSC Nov 27, 2019

The product, in the report: Keurig mini 1 Black and Silver trim I had a defective one before and Kohl’s exchanged it with the last one in the store, a newer model was out, but would only exchange for like the model.

Keurig mini was used on our kitchen counter for the occasional coffee for guests. It leaked and spattered hot water sometimes, I put a glass tray to catch the water, trying to eliminate the mess. I did get hit in left eye with hot liquid about a month ago and stopped using it. The store wouldn’t return it without a receipt to get a full refund.

Model
K10
Bought from
Kohls, Colorado
Where
Parker, Colorado: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(11/25/2019) Keurig, Incorporated: Keurig has reached out to the customer and asked for the return of the brewer in question to validate the production year. Based on the pictures provided by the customer, we believe it to be the same model which was in the previous Recall in 2014, however it’s serial number was manually peeled off so there is no way for us to confirm without physically inspecting the unit. The customer was also advised of the proper maintenance routine including the high altitude setting (which is suitable for the area where the customer resides). At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20191105-B086A-2147376738. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 1, 2019, sent to the company Aug 14, 2019, published by CPSC Aug 28, 2019

The product, in the report: Keurig Model 2.0 Coffee Maker

My Keurig coffee maker Model 2.0 Ser # 301 4200 0540770. The grounding pin on the power cord set pulled out in the electrical receptacle when disconnecting leaving the coffee maker without a ground connection. It retains the hot and neutral connections. This is an electrical shock hazard and the manufacturer needs to replace the unit and issue a recall on coffee makers with this power cord.
If there is a manufacturing defect in the heating unit and water comes in contact with the power side of the electrical circuit the liquid becomes energized and represents a high voltage shock condition.
UL also needs to be notified

Model
2.0
Serial number
301 4200 0540770
Where
Spring, Texas: Home/Apartment/Condominium
Who was involved
Age 75, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/26/2019) Keurig, Incorporated: Keurig’s investigation confirmed that the power cord in question had the UL and CSA marking, which are the proof of meeting the highest industrial safety standards. The brewer was manufactured in August 2014 and there has been no safety concern reported/identified for such power cord. Keurig also reached out to the customer to address the complaint. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20190801-57435-2147379512. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 16, 2019, sent to the company Aug 7, 2019, published by CPSC Aug 21, 2019

The product, in the report: B31 serial number 32.2000.0152418

I was using my Keurig b31 like normal . This time it spewed Water everywhere and then made a huge popping sound. Started smelling like something was burning. The inside was smoking and stinking. I unplugged it waited hour plugged it back in and now it does not work. I only had 8oz in it just like normal. I love my Keurig and now I’m saddened to say I no longer have one and have tons of k cups of my favorite coffees . :(

Model
B31
Serial number
32.2000.0152418
Bought from
Online
Bought
May 17, 2018, about then
Where
Lucasville, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/20/2019) Keurig, Incorporated: The brewer S/N was corrected as 31.2000.0152418, which was subject to a previous Recall in 2014. Keurig has reached out to the customer offering a replacement brewer upon the brewer’s returned to Keurig, and advised the customer on proper maintenance routine of the brewer. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20190716-AD7D8-2147379846. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 9, 2019, sent to the company May 31, 2019, published by CPSC Jun 14, 2019

The product, in the report: Keurig K-elite brewer purchased at Costco

Keurig K-elite is about 5 months old. Set to turn on automatically at 6am so water is hot for morning coffee. Automatically turned on this morning and began pumping hot water without any buttons being pushed or any warning, continued until it emptied reservoir - overflowing 8 oz cup that was in the machine and machine catch basin, flowing out over counter. Water was hot, fortunately reservoir was not full.

Model
K-elite C K90
UPC
11247 36943
Serial number
90.0270.0179507
Bought from
Costco
Bought
Nov 1, 2018, about then
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/6/2019) Keurig, Incorporated: The customer contacted Keurig Customer Care Center and we were able to resolve the issue such that the customer’s brewer works fine now. It turned out the customer was using distilled water to brew, which is contrary to the User Instructions which specifically state NOT to use distilled water for brewing (as distilled water may affect the water level sensing). At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. Customers are encouraged to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.

CPSC report 20190409-C6E7B-2147381771. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 26, 2018, sent to the company Feb 1, 2019, published by CPSC Feb 15, 2019

The product, in the report: Device used for brewing coffee and other beverages. Sits on counter, about the size of a breadbox i would say.

Hot water from the machine escaped from around the brewing area of the machine and gave me a mild scalding on my hand. The machine no longer functions for us.

Model
K10
UPC
31.2163.0007549
Serial number
31.2163.0007549
Bought from
Do not recall
Bought
May 1, 2014, about then
Where
Richmond, Virginia: Home/Apartment/Condominium
Who was involved
Age 30, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/14/2019) Keurig, Incorporated: This brewer was subject to a previous Recall. Keurig has reached out to the customer, offering a replacement brewer upon the brewer is returned to Keurig.

CPSC report 20181226-BDC47-2147383574. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 19, 2018, sent to the company Oct 30, 2018, published by CPSC Nov 14, 2018

The product, in the report: Gray Keurig circa 2015 or so

On 06.05.18 our apartment was totaled due to a fire in the kitchen originating from the Keurig. The fire department found us not at fault but stated the origin was the Keurig. We left it plugged in, as most normal people do. It was used once at 430 in the am and again circa 8 am and turned off. No one was home and it wasn’t until circa 9 or so that I received a message from my apartment manager stating the unit was on fire. By the time one of us could get there, the fire department was already in the unit and had just finished spraying it down. Fire would not let us up until it was cleared and they brought what was left of the Keurig out via axe (still smoldering) and placed it into a sealed evidence box once it was cooled off. The fire marshall’s report stated that the point of origin was, in fact, the keurig (listed as coffemaker/tea pot on the general fire report form). We lost our beloved pet due to this fire. We did nothing wrong but use this device properly as intended.

Model
unkonwn
UPC
unknown
Serial number
unknown
Bought from
HEB, Texas
Where
Beaumont, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2018) Keurig, Incorporated: Prior to the notification received by CPSC, we at Keurig Dr Pepper (listed in the report as Keurig, Incorporated), were unaware of this incident and have no record of being contacted by the consumer. We have reached out to the consumer and will perform a full investigation via a third party investigator. At Keurig, our appliance products comply with all applicable codes, including UL-1082 - Standard for Household Electric Coffee Makers and Brewing-Type Appliances, to assure the design and construction meet or exceed the industrial safety standards. We encourage our customers to contact our Customer Care Center (866-901-2739), or visit support.keurig.com, for any incident report or inquiry.
Keurig verifies that it has reviewed the report of harm and our comment above related to the report of harm and the information contained herein is true and accurate to the best of our knowledge, information and belief.

CPSC report 20181019-F4922-2147384922. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Aug 12, 2018, sent to the company Aug 29, 2018, published by CPSC Sep 13, 2018

The product, in the report: B31 Keurig Mini Brewer

I received a Keurig MiniBrewe as a gift. I had only used it for a few months when it began to “spit” water. I was burned, however, not severely several times and put the machine away, thinking I would take it back to the store, I never did. Recently I came across this item when doing some cleaning. I have since learned that a recall has been issued for this product. It has well been over the return policy for the store I bought it from. I just have a question as to what, if anything, can be done to get this fixed or replaced.

Model
B31 Mini Brewer
Serial number
31.3000.0038271
Bought from
Unknown
Where
Charlotte, North Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig Mini Brewer, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(9/11/2018) Keurig, Incorporated: Brewer was subject to recall; customer has been contacted and provided a replacement brewer. (9/12/2018) Keurig, Incorporated: This brewer was subject to previous recall; customer has been contacted by the company and provided with a replacement brewer.

CPSC report 20180812-9F21F-2147386218. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 27, 2018, sent to the company Jul 5, 2018, published by CPSC Jul 26, 2018

The product, in the report: Keurig K Compact coffee maker.

I own a Keurig K Compact and when the machine is left on it will brew on its own, no button needs to be press. This malfunction in the product is a safety issue since hot liquid can be dispensed on its own. This has happen on several occasions with June 16 being the last, I notified Keurig via their website and have not received a reply.

Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180627-18913-2147387149. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 25, 2018, sent to the company Jul 3, 2018, published by CPSC Jul 18, 2018

The product, in the report: KEURIG B31 RED MINI COFFEE MAKER

I was making a cup of coffee in my Keurig B31 coffee maker and at the very end of the brewing cycle, the water began spewing out faster, blowing a large hole through the pod and hot scalding water, along with all the coffee grounds in the pod came flying out and burned my hand.

Model
B31
Serial number
31.0002.0041920
Where
STOW, Ohio: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand KEURIG, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/17/2018) Keurig, Incorporated: Brewer was subject to recall; customer also reached out to the Company and was provided a replacement brewer.

CPSC report 20180625-23932-2147387167. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 28, 2018, sent to the company Jun 20, 2018, published by CPSC Jul 5, 2018

The product, in the report: Keurig Model B31/K10 SN31.2002.0414939

Boiling hot coffee water erupted from the machine as a cup of coffee was brewing. It shot out 2.5 feet In front and about 12 inches to each side.

Model
B31/K10
Serial number
31.2002.0414939
Bought from
Gift
Where
Dallas, Texas: Unspecified
Who was involved
Age 83, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180328-16DDA-2147388952. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 19, 2018, sent to the company Apr 13, 2018, published by CPSC Apr 27, 2018

The product, in the report: Keurig B31 Household Coffee Maker Cobalt Blue It is about 11 inches tall and 6, 8, and 10 ounces for brewing

I was making a cup of coffee using my Keurig B31 coffee maker. While I was waiting for it to brew it just kinda exploded and sprayed hot coffee grounds and hot water all over me, the wall and the floor. I got burned in the spots it hit me but wasn’t seriously injured. After that incident it stopped working. It doesn’t brew a cup of coffee and the power does not even come on. I didn’t know if it has a fuse that needs to be changed. I didn’t know that it could cause a safety concern until it presented itself with one.

Model
B31
Serial number
31.2003.00065017
Bought from
QVC, New York
Bought
Jun 30, 2014, about then
Where
Copenhagen, New York: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig B31 Household Coffee Maker, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20180118-654CC-2147393594. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 7, 2017, sent to the company Mar 9, 2018, published by CPSC Mar 26, 2018

The product, in the report: Small, red, keurig coffee maker.

While making coffee, Keurig coffee maker leaked large amounts of hot water all over my classroom.

Model
K10
Serial number
31.2002.0713109
Bought from
Kohls
Bought
Nov 4, 2013
Where
York, Pennsylvania: School
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20171107-65D7F-2147395715. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 14, 2017, sent to the company Jan 24, 2018, published by CPSC Feb 7, 2018

The product, in the report: Keurig Single Cup Brewer Model B40

I was burnt by the hot water spurting from brewer leaking on countertop today. I notified Keurig and inquired if brewer was recalled because when I told my daughter what happened this morning, she stated a coworker told her her Keurig had been recalled. When I contacted Keurig today, I inquired as to why wasn’t I ever contacted regarding potential issues and a recall. Keurig stated my brewer was not recalled. I provided my information and stated I had contacted them numerous times in past few years and each time I was accused of overfilling water reservoir too high, using brewer to much, or nit descaling. I told her the water spurting out from machine burnt me and she states “the recall was years ago”. I then responded “I called you when recall was announced & was told my brewer was fine” and informed her that “I called 8 or 9 times after when brewer didn’t brew 6oz or 8oz, brewed too hot, leaked, and spurted hot water as brewing”. Keurigs response was your brewer wasn’t recalled. Prior to todays call, I had contacted Keurig numerous times regarding my Keurig brewer leaking, spurting hot water, brewing really hot water, not brewing the correct amount (6oz/8oz) over the past few years. On each and every occasion Keurig stated my brewer was fine. They stated it was my overuse, my not descaling, or my overfilling water reservoir. When my brewer first leaked a small amount if water (not hot), I called Keurig and was told to descale the brewer. I stated I follow the instructions to descale every 3-6 months and was told if used daily descale every 3 months. I have continued to follow the recommended descaling every 3 months since. The problem slowly got worse and I would call Keurig & tell them its spurting hot water Keurig stated that I didn’t clean it properly. I informed them I follow their instructions completely and inquired if my brewer was recalled. Keurig stated “no”; I asked if anyone else is having problems like mine they stated “no”. Every time I called Keurig, I was told it was my fault, “too much water in reservoir” “have an electrician check my outlets” (I did and my outlets have no short or faulty currents and electrician told me that I have a safety feature for outlet that shuts off power to that outlet to prevent fires/shocks etc). So the extremely hot water is the brewer not me or my electricity. I called Keurig again and again as the leaking and spurting hot water slowly worsened. Burning your tongue on a hot cup of coffee happens I know cause I own a Keurig that brews about 170-180degrees F (yep I measured the temp & Keurig has told me thats the a normal temp) but getting scalded by hot water leaking/spurting from brewer is not normal despite what Keurig said.

Model
Midel B40
Serial number
4521000231125
Bought from
Dunkin Donuts, Massachusetts
Where
Bridgewater, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20170914-34DAD-2147397442. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Jul 27, 2017, sent to the company Mar 16, 2018, published by CPSC Apr 2, 2018

The product, in the report: MINI Plus Brewing Systems

The submitter indicated that she purchased the machine over the phone.
The submitter said she was making tea and shortly after she heard a noise. The submitter said when she went to the machine it began spraying hot water all over her lap and she sustained third degree burns. The submitter said she sustained burns on her trunk area, including her thighs and her stomach. The submitter said she was taken to [REDACTED] Hospital Emergency Room, located at [REDACTED]. The submitter said the hospital transferred her via ambulance to [REDACTED] General Hospital Burn Center, located at [REDACTED]. The submitter said she was admitted to the hospital.
The submitter said her attorneys contacted the firm on her behalf and they were told that her machine was not included in the recall.

Model
Unknown
UPC
Unknown
Serial number
31.2001.0183011
Bought from
QVC
Bought
Dec 21, 2015, about then
Where
St. Petersburg, Florida: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig®, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Hospital Admission

CPSC report 20170727-8AC9C-1682699. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 17, 2017, sent to the company Aug 18, 2017, published by CPSC Sep 1, 2017

The product, in the report: Keurig coffee machine

I was given the keurig b60, special addition as a gift. I have tried to use it 4 times and each time the hot water spray out on me and does not brew. I stopped using it because I am tired of being burned.

Model
Keurig B60
UPC
649645006024
Serial number
6501004185211
Bought
Nov 1, 2011, about then
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20170717-182EC-2147398885. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jun 22, 2017, sent to the company Aug 24, 2017, published by CPSC Sep 11, 2017

The product, in the report: Gray 10& 1/2 inch tall 6 inches wide coffee maker

I was making a cup of coffee for my grandma, I was standing in front of the machine when the top opened and sprayed my chest with with hot water, giving me 2nd degree burns. Since this product is not under recall like the other k 10 mini kurig coffee makers, but yet the same make ( sn 31.2004.1376830) ? Why can kurig still make and sell these coffee makers and not fix the problem . I only found out about the recalls from my mother, who was talking to a co-worker, about what happened to me. The co-worker was the person who informed my mother about the kurig recalls. I believe kurig should have to recall all of these coffee makers, before someone else gets burned.

Model
K10
UPC
31.2004.1376830
Serial number
31.2004.1376830
Bought from
Kohls, Colorado
Bought
Oct 21, 2016
Where
Aurora, Colorado: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand Kurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20170622-76F13-2147399481. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 20, 2017, sent to the company Jun 28, 2017, published by CPSC Jul 13, 2017

The product, in the report: Keurig Mini K-cup individual coffee brewer

While the coffee goes down the “needle” into the cup, the top of the unit pops up and spurts out coffee grounds and hot water.
Last week it burned my right hand and leg.

Model
B30
UPC
?
Serial number
30.0002.0138863
Bought from
Bed Bath and Beyond, Michigan
Bought
Oct 22, 2014, about then
Where
Southfield, Michigan: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/14/2017) Keurig, Incorporated: Customer Services of the Business has reached out to brewer owner to retrieve brewer for inspection of customer claims.

CPSC report 20170620-CC7EF-2147399547. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 27, 2017, sent to the company May 10, 2017, published by CPSC May 24, 2017

The product, in the report: Keurig 2.0

This report is regarding a recent model Keurig 2.0 coffee maker product.
The design of the Keurig 2.0 coffee maker involves two thin hollow metal tubes that water passes in and out of the kcup through. These tubes have a tendency to clog resulting in building pressure inside the kcup. When the pressure reaches to great of force, the coffee maker begins spraying scolding water and scolding coffee grounds out all sides, several feet in distance.
In my case, no injuries resulting however had I been standing next to the product it would have resulted in burns.
I have followed all cleaning instructions, never used off brand kcup items in the brewer, nor has the machine ever been misused. A quick check of the web reveals this is well known problem with other consumers having been burned.

Model
Keurig 2.0 - 200
Serial number
201.3900.0525007
Where
Galt, California: Home/Apartment/Condominium
Who was involved
Age 26, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig 2.0, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170327-8A2CC-2147404840. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 20, 2017, sent to the company Feb 6, 2017, published by CPSC Feb 28, 2017

The product, in the report: Keurig MINI Plus Personal K-Cup Brewing System in silver color.

The product was not being used and was sitting on the kitchen counter top. I was cleaning my counter top next to the coffeemaker when I got too close to the machine and the sharp corner of the left side sliced a one inch long piece of skin from my pinky finger. I had no idea the side of the machine had such a sharp edge on it until I got cut. I literally saw my skin peel off like a slice of cheese and it was stuck to the machine.
I quickly held the wound closed as I started bleeding and ran my finger beneath cold water while my husband was able to grab a band-aid and antibiotic ointment.

Bought from
Fingerhut
Bought
Aug 4, 2015
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig MINI Plus Personal K-Cup Brewing System, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20170120-33672-2147407849. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 2, 2016, sent to the company Dec 12, 2016, published by CPSC Dec 27, 2016

The product, in the report: Keurig mini brewing system serial #31.3002.0647779

I called Keurig Green Mountain today report an incident with my mini brewing system. Basically, if I had not walked back into my office while the machine was malfunctioning, I think the office would have been burned down. The motor continued when there wasn’t any water left in the reservoir; it kept “brewing” but started to smell like an electrical motor does when it goes haywire. I unplugged it and at that time, the spewing of hot steam and water came out like the reports said online, and it started to really stink as though all the wiring had melted inside the unit. 5 hours later it still smells in my office.
After discussing this with customer service rep #1 on call #1 took all my information for a rebate coupon to be mailed so I can go purchase another. However, the serial # I gave her off my machine wasn’t part of the recall so she couldn’t help any further, and then gave me me another # to call. 1.866.901.2739.
Call #2 today to customer service rep [REDACTED] at this number, In the end, she said no, sorry the best they could do was to give me a discounted price of $79.99 and I would have to purchase another one, because of the warranty expiration. Are you KIDDING?? No replacement of this unit, serial #31.3002.0647779. This could have gone horribly wrong. I can’t believe Keuring won’t stand by their products and do right by their customers. I could have been burned in the face or worse, burned the office down.

Model
Keurig Mini Brewing System
Serial number
31.3002.0647779
Bought from
Kohl’s Dept Stores, Wisconsin
Bought
Dec 2, 2014, about then
Where
Big Bend, Wisconsin: Other Public Property/Office
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20161202-8CF71-2147410196. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 23, 2016, sent to the company Dec 1, 2016, published by CPSC Dec 15, 2016

The product, in the report: Keurig single cup coffeemaker

I prepared a cup of coffee with a Keurig coffee maker. I heard a loud noise, turned around and saw that the Keurig was smoking and spewing coffee grinds all over the kitchen--up the walls, down on the floor. Then I noticed through the transparent window on the appliance that the inside of the equipment was red hot. I quickly disconnected the appliance. I contacted the company immediately, but they have never responded.

Model
K10
UPC
NA
Serial number
31.2000.2107579
Bought from
Bed Bath and Beyond
Bought
Jul 1, 2014, about then
Where
Bethesda, Maryland: Home/Apartment/Condominium
Who was involved
Age 81, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/16/2016) Keurig, Incorporated: Certain models of the MiniPlus Brewer were previously recalled voluntarily by Keurig in cooperation with the U.S. Consumer Product Safety Commission (“CPSC”). The recall was issued on December 23, 2014 under release #15-054. Additional information on this recall can be found on the CPSC website at http://www.cpsc.gov and on our recall website at www.miniplusbrewer.com. Customer service is reaching out to customer to retrieve brewer and replace.

CPSC report 20161123-E1B2B-2147410451. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 8, 2016, sent to the company Oct 18, 2016, published by CPSC Nov 1, 2016

The product, in the report: Keurig Mini Serial number 31.2019.0083822 Turquoise color

During normal use Keurig Mini coffee pot shot out hot water and burned arm and wrist of daughter. Second degree burns with blistering.

Model
Keurig Mini
Serial number
31.2019.0083822
Where
Flagstaff, Arizona: Home/Apartment/Condominium
Who was involved
Age 20, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/1/2016) Keurig, Incorporated: Certain models of the MiniPlus Brewer were previously recalled voluntarily by Keurig in cooperation with the U.S. Consumer Product Safety Commission (“CPSC”). The recall was issued on December 23, 2014 under release #15-054. Additional information on this recall can be found on the CPSC website at http://www.cpsc.gov and on our recall website at www.miniplusbrewer.com. Customer is being provided with a replacement brewer.

CPSC report 20161008-B172B-2147412212. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2016, sent to the company Sep 28, 2016, published by CPSC Oct 13, 2016

The product, in the report: Keurig model # B31

I was making a cup of coffee in my Kuerig machine and it all the sudden started smoking. The smell was terrible, smelled like plastic burning. I unplugged the machine quickly and it continued smoking and was clearly on fire inside the machine. We took it outside to the driveway where it continued to burn. It was some sort of electrical short but it was scary how quickly the machine started to burn. I’m glad I was home and watching the machine while this happened.

Model
#B31
UPC
S/N 31.20000.1763057
Bought from
Target, Virginia
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160920-FC64B-2147413932. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 14, 2016, sent to the company Sep 28, 2016, published by CPSC Oct 13, 2016

The product, in the report: Pod coffee maker

I have a Keurig 2.0, at the completion of the brewing cycle, the unit is supposed to purge the remainder of hot liquid with a purge of air. Mine has stopped working in this way, and as a result, the pod is left full of 195 degree water, creating a potential burn hazard. This occurs when removing the pod, hot (195*) water pours out.

Model
2.0
Serial number
501.3200.0433569
Bought from
Costco
Bought
Jun 1, 2014, about then
Where
West Suffield, Connecticut: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160914-8889B-2147414166. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 26, 2016, sent to the company May 4, 2016, published by CPSC May 18, 2016

The product, in the report: Keurig Single Cup Mini Brewer

I was making a cup of coffee in my Keurig Single Cup brewer Sunday evening. We keep it clean and well taken care of, and it was the first time it had been used that day. My 3 year old daughter likes to stand on a stool and watch it, so she was (I was cleaning the breakfast bar) and all of a sudden I heard this noise like a steam explosion and she started screaming. I turned and she, as well as the refrigerator and the counter, was covered with coffee grounds. The Keurig had exploded hot water and coffee grounds! She did have red marks from the water, but thankfully they went away and she was not injured. Several other important nearby documents were ruined, however, including a vehicle title and some paperwork for my husband’s business.

Model
K10
UPC
unknown
Serial number
31
Bought from
Bed, Bath, and Beyond
Bought
Dec 22, 2014
Where
Gobles, Michigan: Home/Apartment/Condominium
Who was involved
Age 3, Female
The reporter’s relation to them
My Child
As this report names them
Brand keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20160426-7E60A-2147419939. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 24, 2016, sent to the company Apr 1, 2016, published by CPSC Apr 15, 2016

The product, in the report: Electric coffee maker

We purchased a new Keurig coffee maker, from a local store, on 12/21/15. The product was first used on 12/25/15 and was used once a day until 3/3/16. One week prior to the incident, there was a faint smell of something burning in the house, but the problem could not be pinpointed. On the morning of March 3rd, the Keurig coffee maker would not turn on. As the machine was about to be unplugged, it was noted that the end of the power cord was melted. After unplugging the cord, it was obvious that there was burning that had occurred. The outlet itself had a black burn mark, and the wires behind the outlet were burned back approximately 3 inches. It was at that time that I did an internet search on Keurig and found that we were not the first to experience this issue. Keurig was notified immediately of the defect. They claimed they had no prior knowledge of this ever happening with one of their machines and would have FedEx to my home within the hour to pick up the defective machine; this is where red flags went up. There are dozens of posts regarding this unit starting fires, some in which the entire house burned. There are even more posts from customers that are on their 5th and 6th Keurig coffee makers because they stop working. Keurig knows there is an issue, and it’s a serious safety issue, yet their response is to sweep it under the rug, collect the defective machine and send the customer a new one in hopes that they will keep their mouth shut. Well, that does not work for me. If a company is knowingly putting people in harms way and refusing to do anything about it, I will make sure the proper people know. They did tell me they were going to send an engineer to my home to inspect the machine and outlet, but as the scheduled day approached, they changed their minds. We are now at a stand still, and in the meantime, millions of people have these units in their homes and offices and have no idea that they could potentially be in danger of losing everything. These machines are defective and need to be recalled before someone gets hurt.

Serial number
501.3200.12911463
Bought from
Meijer
Bought
Dec 22, 2015
Where
Oak Creek, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig 2.0, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160324-9179C-2147420691. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Mar 8, 2016, sent to the company Mar 16, 2016, published by CPSC Mar 30, 2016

The product, in the report: Keuric MINI Brewing System Model K10

On September 27, 2015, my daughter, then age 17, prepared a cup of coffee using a Keurig MINI Plus Brewing system purchased by her grandmother in March 2015. When brewing was complete, she went to take the cup sitting on the base of the unit, the base dislodged, the unit shook, and hot liquid from the brewer and the cup spilled onto her hand. The exposure to the heated liquid was a fraction of second. Yet, the result was a third-degree burn to her hand. The liquid was excessively hot. I have attached photographs taken over the weeks following the incident. She has a permanent scar on her hand.

Model
K10
Serial number
31.1000.0045928
Bought from
Target, Georgia
Bought
Mar 10, 2015, about then
Where
Atlanta, Georgia: Home/Apartment/Condominium
Who was involved
Age 17, Female
The reporter’s relation to them
My Child
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20160308-35AF5-2147421084. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 19, 2016, sent to the company Jan 29, 2016, published by CPSC Feb 16, 2016

The product, in the report: Red single cup brewer

Personal use, at work, followed directions exactly and water poured out onto the cup plate before brewing began. Doesn’t happen all the time, but can’t determine why or when. Has happened maybe 10 times. Has ruined work related materials. Really love it and my bigger one at home. Is this possibly also due to the recall of spilled hot water? Most recent today.

Model
K10
UPC
Unknown
Serial number
31.3002.0598697
Bought from
Kohls
Bought
Aug 10, 2015, about then
Where
Columbus, Ohio: Other Public Property/Office
Who was involved
Age 58, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160119-84907-2147424551. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 14, 2016, sent to the company Jan 27, 2016, published by CPSC Feb 19, 2016

The product, in the report: Keurig black,

My product was recalled, it leakes hot water as it’s brewing. Its a keurig machine.

Bought from
Walmart
Bought
Dec 23, 2014, about then
Where
Tempe, Arizona: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160114-971F0-2147424725. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 31, 2015, sent to the company Feb 18, 2016, published by CPSC Mar 3, 2016

The product, in the report: electric, counter-top, mini coffee maker

The consumer said that when the coffee maker is used, some of the coffee will spew out of the side, where the K-Cup is held. Coffee also drips out of the area that it is supposed to at the same time. The consumer said that the coffee burned her finger on 1 occasion, but she applied burn ointment to the affected area and did not need medical care.
The consumer said that she cleaned the coffee maker per the manufacturer’s instructions, because she thought that it might be clogged, but it did not solve the problem. The problem started sometime during the summer of 2015.
The consumer uses the coffee maker daily, with caution.
The coffee makers serial number appeared to be outside the range of the ones in CPSC Recall# 15-054.

Model
K10
Serial number
31.3002.0528455
Bought
Dec 17, 2014, about then
Where
Lynchburg, Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig Mini Plus Brewing System, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20151231-148E5-1543239. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 31, 2015, sent to the company Jan 12, 2016, published by CPSC Jan 29, 2016

The product, in the report: It is the recalled k 10

This product leaks and leaks bad between cups brewing

Model
k 10
Bought from
wal mart, Tennessee
Bought
Dec 18, 2014
Where
powell, Tennessee: Mobile/Manufactured Home
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand kurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151231-B8F77-2147425235. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Feb 3, 2016

The product, in the report: Keurig mini brewer

My keurig mini Brewer shot scalding water on my arm and hand I have 2nd degree burns I received the repair kit a few months ago and it still leaked hot water but this time it shot it out the top of the handle I would like a replacement Brewer not a repair kit again

Bought from
Walmart, Virginia
Bought
Dec 23, 2014, about then
Where
Marion, Virginia: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20151230-499A1-2147425266. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Jan 27, 2016

The product, in the report: Coffee maker

I have a single serve keuriug coffee maker and it was working one day and the next day l All the water spewed out the side and on to the kitchen counter And now will not make coffee. It is almost brand new.

Model
K10
Where
Liberty, North Carolina: Home/Apartment/Condominium
Who was involved
Age 52, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151230-58D21-2147425269. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Feb 3, 2016

The product, in the report: keurig coffee maker made I china.....really

I have one of those keurig coffee machines and what I noticed was that when it was warming up the water was sputtering out and bubbling I thought no big deal then when I went to put the little pack of coffee in there it was sputtering hot water on my hand and my counter. I was not able to take It back as I have the box but no receipt so the thing is just sitting there. This is not right or fair it Is a product that does not work so I guess I am out over a hundred bucks it keeps spitting out hot water and coffee burning me all the time.....

Bought from
bed bath and beyond
Bought
Sep 15, 2015
Where
Frisco, Texas: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20151230-9F077-2147425265. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Jan 27, 2016

The product, in the report: Keurig coffee brewer. Black/ single cup coffee maker

Have had my Keurig mini brewer for about 4 years and many times I use it, I’m being burnt by the hot water pouring out of the bottom. I’m forced to clean spilled water up which pours out all over the place and have just been told today there was a recall!!!

Where
Georgetown, Kentucky: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig Mini Brewer, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20151230-B9AE9-2147425300. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Nov 25, 2015, sent to the company Dec 4, 2015, published by CPSC Dec 28, 2015

The product, in the report: Keurig leaking scalding hot water causing me to burn my hand

Hot water is leaking out of my keurig mini. And I burnt my hand

Where
Greeneville, United States: Home/Apartment/Condominium
Who was involved
Age 20, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20151125-EE5A0-2147426354. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 13, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

The product, in the report: Two single serve k-cup brewers, Keurig: K10 Mini Plus Personal Brewer, Turquoise, S/N: 31.2019.0032312 Keurig: K10 Mini Plus Personal Brewer, Grey, S/N: 31.0004.0259351

I have two K10 Mini Plus Personal Brewer’s which have stopped working and I learned that both of their serial numbers are under recall. S/N: 31.2019.0032312 stopped brewing water, leaks hot water from bottom, and will not shut off. S/N: 31.0004.0259351 stopped brewing water, leaks hot water from bottom, does not turn on. Both units inoperable.

Model
B31 and K10
Serial number
31.2019.0032312 and 31.0004.0259351
Bought from
Kohl’s
Where
Hillsdale, New York: Home/Apartment/Condominium
Who was involved
Age 23, Female
The reporter’s relation to them
No Relationship
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151113-2C058-2147426716. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Nov 13, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 15, 2015

The product, in the report: Keurig coffee kcup

My keurig coffee maker melted, almost burned before smelling fumes and pulling plug.

Where
Chevy Chase, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Unspecified

CPSC report 20151113-950D9-2147426713. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 7, 2015, sent to the company Nov 17, 2015, published by CPSC Dec 9, 2015

The product, in the report: Red single cup keurig

The water shot out and burnt me. Also, the bottom leaks no matter how much water I put in. I would like a refund or upgrade please.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 23, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20151107-5AC94-2147426934. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 7, 2015, sent to the company Oct 16, 2015, published by CPSC Oct 30, 2015

The product, in the report: Black Keurig Mini K10

Unit started out as leaking hot water when being filled and then progressed to actually appearing to explode on two occasions. I was trying to brew my normal coffee and did everything as normal, I put the K-cup in and then the next thing I knew I heard something spraying and there was hot water and coffee grounds spraying out of the area where the K-cup is inserted. When I opened it up after it cooled off there was coffee grounds all over the kitchen counter, wall and immediate are surrounding the unit. The K-cup itself had a much larger than normal sized hole and had the appearance that it had blown up during brewing.

Model
K10
Serial number
31.3000.1180379
Bought from
Amazon.Com (Nation Mart)
Bought
Dec 7, 2014
Where
Gardner, Illinois: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig Mini Plus Brewing System (KUB31B), made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20151007-731B8-2147427750. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 14, 2015, sent to the company Sep 22, 2015, published by CPSC Oct 6, 2015

The product, in the report: Keurig mini

Keurig mini coffee maker exploded. The K-cup cover flew open and sprayed scalding water and coffee grounds all over me and the counter. My left arm and left breast received 2nd degree burns. The water reservoir was glowing bright red. The K-cup had a large hole in it.

Model
Keurig Mini B31
Serial number
31.3000.0067727
Where
Unspecified: Other
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150914-0B361-2147428451. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 4, 2015, sent to the company Sep 15, 2015, published by CPSC Sep 29, 2015

The product, in the report: Black Mini Keurig

My mini Keurig is spraying hot water/coffee out of the machine. It burned me the other day.

Model
K10
Serial number
3130000441663
Bought from
Bed Bath and Beyond
Bought
Sep 9, 2013, about then
Where
Monahans, Texas: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20150904-56971-2147428708. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 4, 2015, sent to the company Sep 15, 2015, published by CPSC Sep 29, 2015

The product, in the report: Keurig coffee maker

Coffee was so hot it burned and blistered lips. Have had keurig for a year and a half. It did not spray out of the machine, was just so hot it scalded lips.

Model
K10
Serial number
31.3002.0082575
Bought from
Kohls, North Dakota
Bought
Dec 1, 2013, about then
Where
Herreid, South Dakota: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150904-ADDD9-2147428721. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 17, 2015, sent to the company Aug 25, 2015, published by CPSC Sep 9, 2015

The product, in the report: Keurig Mini Kcup coffee maker model ss300. Serial c3.01.0062713

I made a cup of coffee, after I walked away I looked back and saw a lot of smoke coming from the Keurig. I ran and unplug the maker and saw bright red inside which was melting away the plastic. At this time I ran outside the door and put it in my fire pit. If I would have gone upstairs I feel my house would have caught on fire due to the coffee maker under the wood cupboard. This was a scary event.

Model
Ss300
Serial number
C3.01.0062713
Bought from
Sams
Where
Green Bay, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by CONAIR CORPORATION
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150817-EB5B0-2147429279. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 11, 2015, sent to the company Jul 20, 2015, published by CPSC Aug 3, 2015

The product, in the report: Coffee maker Model B-31

While using the machine to make coffee I was burned when the water started to boil over and escape from the top where the “K” cup is located

Model
Model B-31
Bought from
Macy’s Dept Store, Washington
Where
Spanaway, Washington: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150711-DFF45-2147430370. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 19, 2015, sent to the company Jun 29, 2015, published by CPSC Jul 14, 2015

The product, in the report: B31 mini brewer

The keurig usually heats up first and then starts dripping. This started dripping slowly at first. Then it got faster. Then the hot water just exploded and landed on my hand. I have second degree burns and blistering. Have reported to company.

Bought from
kohl’s, New York
Bought
Jun 1, 2012, about then
Where
Glenville, New York: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150619-D0142-2147430925. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 12, 2015, sent to the company Jun 22, 2015, published by CPSC Jul 8, 2015

The product, in the report: Silver, K10 mini

I was making a cup of coffee with my Keurig K10 Mini and hot water began coming out of the bottom during brewing, which I had never seen before (I’ve seen the water overflow, but it’s never been hot water). So my reaction was to open up the top lid and at that point hot water exploded all over my face and neck scalding me and burning my entire neck and chest.

Model
K10
Serial number
31.2004.0843435
Bought from
Target, Colorado
Bought
Aug 16, 2013
Where
Denver, Colorado: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150612-6C95B-2147431143. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 10, 2015, sent to the company Jun 18, 2015, published by CPSC Jul 2, 2015

The product, in the report: Coffee maker.

Keurig coffee maker(s) trip GFI detector.
Have tried 3 different GFI units.
Cannon determine if it happens when unit is off BECAUSE the end result is always the same, the coffee maker is found in the OFF state and the GFI has blown.
I see on the web that many others have this problem.
Therefore it strikes me as a safety issue.

Model
I don’t know
UPC
I don’t know
Serial number
I don’t know
Bought from
I don’t know
Bought
Jun 9, 2015
Where
N FT MYERS, Florida: Home/Apartment/Condominium
Who was involved
Age 66, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150610-F5A98-2147431209. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 3, 2015, sent to the company Jun 11, 2015, published by CPSC Jul 2, 2015

The product, in the report: Keurig Recalls MINI Plus Brewing System

Water continuously leaks out of brewer, always hot, got burned a couple times.

Bought from
Staples
Bought
May 1, 2015
Where
philadelphia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 21, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20150603-BF4B8-2147432400. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 31, 2015, sent to the company Jun 8, 2015, published by CPSC Jun 23, 2015

The product, in the report: Keurig K10/B31 MINI Plus Brewing System, Red

My Keurig K10/B31 MINI Plus Brewing System began spraying hot water from the top and leaking hot water from the bottom.

Model
Keurig K10/B31 MINI Plus Brewing System, Red
Serial number
31.2002.0279059
Bought from
Amazon
Bought
Jul 1, 2012, about then
Where
Cerritos, California: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150530-414E7-2147432515. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 16, 2015, sent to the company May 26, 2015, published by CPSC Jun 9, 2015

The product, in the report: k10 red single cup coffee maker.

I constantly burn my hand on water that gets shot out o my keurig. I’ve burned my hand on numerous occasions.

Model
k10
Serial number
31.2002.0647311
Bought from
Best Buy, Ohio
Bought
Aug 1, 2013, about then
Where
cincinnati, Ohio: Home/Apartment/Condominium
Who was involved
Age 18, Female
The reporter’s relation to them
Self
As this report names them
Brand Kuerig K10 Coffee Maker, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150516-FFA5F-2147432876. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 6, 2015, sent to the company May 14, 2015, published by CPSC May 29, 2015

The product, in the report: Keurig coffee maker Model B31

Keurig coffee maker operates to cause the top of the k-cup to rip sending steam and coffee over a wide area. The steam is hot enough to cause 2nd degree burns

Model
B31
UPC
none
Serial number
none
Where
greenfield, Missouri: Farm/Ranch
Who was involved
Age 77, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20150506-47972-2147433159. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 30, 2015, sent to the company May 12, 2015, published by CPSC May 27, 2015

The product, in the report: Red Keurig K10 Mini, purchased in 2012, serial number: [REDACTED]

After putting water into my Keurig K10 Mini coffee maker (serial number: [REDACTED]), steaming water begins leaking from the bottom. Also no water is coming out of the drip, only steam. I’ve tried running cleaner through, but nothing works. I have not been burned by the water or steam. I received the coffee maker as a gift in 2012.

Model
B31
Serial number
31.2002.0258925
Bought from
Belk
Bought
May 31, 2012, about then
Where
Anderson, South Carolina: Home/Apartment/Condominium
Who was involved
Age 21, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150430-0BFE7-2147433313. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 6, 2015, sent to the company Apr 13, 2015, published by CPSC Apr 27, 2015

The product, in the report: Small black single serve coffee brewer

I was brewing my coffee as usual in the keurig k10 brewer and when i went to check if it was finished smoke started to come out of the top of the brewer and very, very hot water spewed all over my arms, and a slight burn on my face about an inch from my eye.the water was hot enough as to where i was lucky it didnt cause serious damage to my eye but the burns on my arm and cheek were fairly severe and needed some treatment.

Model
k10
Bought from
walmart
Bought
Jan 23, 2014, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 21, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150406-77191-2147433968. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 5, 2015, sent to the company Apr 13, 2015, published by CPSC Apr 27, 2015

The product, in the report: Keurig B10 mini coffeemaker

Keurig issued recall kits to retrofit brewers so consumer could install to prevent burns. My brewer is now exhibiting the behavior after retrofit.
To add to the “risk of harm”: the coffee machine intermittently sprays hot water, steam, and coffee grounds around the appliance. Although I have not been burned, any consumer in the vacinity of the appliance when it malfunctions, is at great risk of steam burns/scalding. Again, this is after the retrofit to the appliance for the very same problem.

Model
B10
Serial number
31.2000.1353324
Bought from
Amazon
Bought
Jan 1, 2014
Where
Keene, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150405-836EA-2147433989. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 29, 2015, sent to the company Apr 6, 2015, published by CPSC Apr 20, 2015

The product, in the report: K cup coffee brewer

Hot hot water leaks from my coffee maker

Model
Mini brewer
Serial number
31.3001.0021252
Bought from
Lowes, Texas
Bought
Mar 1, 2015
Where
Killeen, Texas: Mobile/Manufactured Home
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150329-97741-2147434127. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 25, 2015, sent to the company Apr 2, 2015, published by CPSC Apr 16, 2015

The product, in the report: Black Keurig Mini. Model B31.

The Keurig punctures huge holes in the top of the coffee and there is tons of coffee grounds in the coffee. When your finished brewing the coffee, not only do you have coffee grounds but the coffee is Luke warm. We have tried cleaning and it spewed water all over the place.

Model
B31
Serial number
31.2000.1365468
Bought from
Walmart, Missouri
Bought
Dec 20, 2014, about then
Where
Joplin, Missouri: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig Mini, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150325-C8BA6-2147434252. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 23, 2015, sent to the company Mar 30, 2015, published by CPSC Apr 13, 2015

The product, in the report: Keurig K10 Personal Coffee Maker Silver

I use this about three times a week. The water will not come out of the spicket anymore and will make a really weird loud sound. I am afraid to use it as the hot water will spray out. This product was recalled.

Bought from
QVC
Bought
Jul 7, 2014, about then
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig K10 Personal Coffee Maker, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Unspecified

CPSC report 20150323-419A3-2147434319. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 17, 2015, sent to the company Mar 25, 2015, published by CPSC Apr 8, 2015

The product, in the report: Keurig Mini Brewer

As I was brewing a cup of coffee on my Keurig Mini Brewer, I noticed scolding hot water leaking through the bottom of the machine. I asked my sister if she was experiencing the same issue on her unit. We both received them from our parents Christmas 2013. I seen how there was a recall for them end of this past year and wanted to report mine as well.

Model
Keurig K10 Mini Brewer
Serial number
31.2017.0003271
Bought from
Meijer, Michigan
Bought
Dec 22, 2013, about then
Where
Taylor, Michigan: Home/Apartment/Condominium
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig K10 Mini Brewer, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150317-92971-2147434480. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 17, 2015, sent to the company Mar 25, 2015, published by CPSC Apr 8, 2015

The product, in the report: Keurig single cup brew cup

Have called to try to get a replacement for the product because it was not working properly. I would pour water in and it would not come out. I would try to put in more water and it would only come halfway out. I tried to tell Keurig this and they told me to clean it. I did everything that they told me to do and nothing worked. I was then trying to yet again get it to work, and when I did get it to come out it would be extremely hot and still a half a cup.

Bought from
Target, Virginia
Bought
Sep 12, 2014, about then
Where
Newport News, Virginia: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150317-E7786-2147434503. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 10, 2015, sent to the company Mar 18, 2015, published by CPSC Apr 1, 2015

The product, in the report: Keurig mini. It’s gray and silver. The model number is K10 and the serial number is 31.2004.0908341

Hot water is coming out every where. Most of my coffee ends up on the counter and not in my cup.

Model
K10
Serial number
31.2004.0908341
Bought from
Bed bath and beyond, Georgia
Where
Auburn, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Keurig mini, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Unspecified

CPSC report 20150310-6AD78-2147434682. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 5, 2015, sent to the company Mar 13, 2015, published by CPSC Mar 27, 2015

The product, in the report: 31.3002.0211564 red bought 03/17/2014 from Keurig.com

I was on the phone with the Keurig company and the customer service rep has been check different things with a paper clip. I tell him that water is dripping out from the bottom. He says well empty the drip tray. I did and more water was dripping. I turn the machine to the right and lots of hot water just rolls out onto my fingers rolling on my palm to my wrist. The rep could of said becareful that hot water may pour out further.

Serial number
31.3002.0211564
Bought from
keurig.com
Bought
Mar 17, 2014
Where
fullerton, California: Other
Who was involved
Age 38, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20150305-2988E-2147434818. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 23, 2015, sent to the company Mar 3, 2015, published by CPSC Mar 25, 2015

The product, in the report: Red Mini Red Keurig

While making coffee hot water shot out from the top of the maker

Bought from
Dillards, Georgia
Bought
Dec 23, 2014
Where
Peachtree City, Georgia: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Other Relative
As this report names them
Brand Keurin-Mini, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150223-841F2-2147435145. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 23, 2015, sent to the company Mar 3, 2015, published by CPSC Mar 18, 2015

The product, in the report: [REDACTED] brewer

Water leaking from where the water out.

Serial number
31.2002.0638461
Bought from
Walmart, Wisconsin
Bought
May 24, 2013
Where
Highland, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig Mini Plus, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150223-9DD10-2147435147. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 20, 2015, sent to the company Mar 2, 2015, published by CPSC Mar 17, 2015

The product, in the report: Keurig coffee maker

I use my Keurig K45 Brewer on a daily basis to make a cup of coffee in the morning. I noticed my first K45 brewer was splattering coffee around the beginning of January 2015, when I moved the coffee maker next to the wall of my dorm room. I called Keurig and told them the situation. Because my first brewer was under warranty, they sent me another K45 model for free.
My second K45 brewer is doing the same thing. I’ve spent hours on the phone with Keurig’s customer service trying to troubleshoot this issue and there has so far been no solution.
I have a hard time thinking that this is a fluke with both of my brewers, especially after the Keurig Mini Plus brewer being recalled for something similar. This is a huge safety issue as people can be burnt by the splattering coffee since the Keurig brews at 192 degrees Fahrenheit according to Keurig.com’s FAQ section. This product needs to be recalled before someone gets hurt.

Model
K45 Elite Brewing System
Serial number
48.2300.5235603
Bought from
Keurig.com
Bought
Jan 22, 2015
Where
Kalamazoo, Michigan: Home/Apartment/Condominium
Who was involved
Age 19, Female
The reporter’s relation to them
Self
As this report names them
Brand Keurig, made or sold by Keurig, Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150220-3273C-2147435224. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Keurig electric coffee makers and teapots

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How badly anyone was hurt

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Sources

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