Chandler Regional Medical Center
An acute care hospital in Chandler, Arizona 85224
1955 West Frye Road, Chandler, Arizona 85224. (480) 728-3000.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 4of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 1 deficiency cited in the last three years
- 429 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Mar 24, 2026: a complaint inspection.
1 deficiency cited in the last three years, 1 of them under EMTALA, the law requiring an emergency department to examine and stabilise anyone who comes to it.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Sep 17, 2025: complaint inspection1 deficiency
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Posting Of Signs
The inspectors’ words, 1,021 words
“POSTING OF SIGNS CFR(s): 489.20(q) [The provider agrees,] in the case of a hospital as defined in §489.24(b), to post conspicuously in any emergency department or in a place or places likely to be noticed by all individuals entering the emergency department, as well as those individuals waiting for examination and treatment in areas other than traditional emergency departments (that is, entrance, admitting area, waiting room, treatment area) a sign (in a form specified by the Secretary) specifying the rights of individuals under section 1867 of the Act with respect to examination and treatment for emergency medical conditions and women in labor; and to post conspicuously (in a form specified by the Secretary) information indicating whether or not the hospital or rural primary care hospital (e.g., critical access hospital) participates in the Medicaid program under a State plan approved under Title XIX. This Standard is not met as evidenced by: 22198 Based on observations, policy review, and interviews, the hospital failed to ensure it had the appropriate Emergency Medical Treatment and Labor Act (EMTALA) signage conspicuously places in two of two areas (Emergency Department (ED) and Obstetric Unit (OB)) where people come in to this hospital seeking emergency medical, posted in places likely to be noticed and identified by all individuals entering the ED seeking emergency medical care to know their EMTALA rights. Findings include: During an observation on 09/15/25 at 9:00 AM of the ED the following was identified: a. The main entrance vestibule there was montage of 11 signs, four large signs on the top and seven on the bottom. The four larger signs on top contained two “Patient Rights” signs one sign in English, the other in Spanish, and two signs for the hospital’s Privacy Practice one in English and one in Spanish. Directly below the four large signs were seven smaller signs as described from left to right; two signs with information on “Financial Assistance” one in English and one in Spanish, an Americans Disabilities Act (ADA) sign that described a patient’s “Access to Public Accommodations and Removal of Barriers”, two signs of a “Notice of Health Information Practices” one in English and one in Spanish, a sign titled “Emergency Department Policy”, and the last on the bottom row was titled “Interpreters Available”. Scanning the signs, the EMTALA sign was not recognized. b. In the ED registration and nursing triage area (same location) there were no EMTALA sign posted. c. In the ED patient waiting area there were no EMTALA signs posted. During an interview on 09/15/25 at 9:00 AM, the ED Director (3) and the ED Nurse Manager (4) when asked where the EMTALA signage was in the ED vestibule took a moment to scan the sign montage and pointed to a sign in the bottom row of smaller signs, second from the right titled “Emergency Department Policy” and stated that there was EMTALA signage. When asked where the EMTALA signage was for the ED registration and nursing triage area, they stated they did not have any there. When asked where the EMTALA signs were in the ED patient waiting area, ED Director (3) and the ED Nurse Manager (4) stated there were none. Also present during this observation and interview was the hospital’s Manager of Accreditation (1) who stated that Common Spirit pushed out the signage montage as a corporate decision to all the hospitals under their corporation. During an observation on 09/16/25 at 9:00 AM, in the vestibule entrance of the OB Unit identified as “the main entrance” to OB there was a montage of 11 signs four large signs on the top and seven on the bottom. The four larger signs on top contained two “Patient Rights” signs one sign in English, the other in Spanish, and two signs for the hospital’s Privacy Practice one in English and one in Spanish. Directly below the four large signs were seven smaller signs as described from left to right; two signs with information on “Financial Assistance” one in English and one in Spanish, ADA sign that described a patient’s “Access to Public Accommodations and Removal of Barriers”, two signs of a “Notice of Health Information Practices” one in English and one in Spanish, a sign titled “Emergency Department Policy”, and the last on the bottom row was titled “Interpreters Available”. Scanning the signs, the EMTALA sign was not recognized. During an interview on 09/16/25 9:00 AM, walking onto the OB Unit the hospital’s Manager of Accreditation (1) confirmed the sign montage was identical to the one observed in the ED main entrance vestibule and it was a “Common Spirit” corporate requirement for signage. During an observation on 09/16/25 at 9:05 AM of the OB triage 12 bay unit where all OB patients are triaged, including those that are seeking emergency medical care, there was no signage found in the OB triage area. During an interview on 09/16/25 at 9:00 AM, OB Registered Nurse (RN) Manager (18) confirmed that there was no signage in the 12 triage bays or in the common area of the OB triage where all patients come to get weighted. Review of the hospital’s policy titled “Emergency Medical Treatment and Labor Act (EMTALA)” dated 12/11/24 revealed, “Signage. The hospital will post required EMTALA signage to be seen by all individuals entering the Emergency and Labor and Delivery Departments. Signage will be posted in each DED [Dedicated Emergency Department] and Labor and Delivery Department.” During an interview on 09/17/25 at 2:00 PM, the Manager of Accreditation (1) acknowledged that if the surveyor could not find the EMTALA sign in the vestibule entrances of the ED and OB departments within the Common Spirit signage montage, and the surveyor was under no duress and was not seeking emergency medical care, it was unlikely a patient entering the ED or OB seeking emergency medical care would be able to find the one sign titled “Emergency Department Policy” that was not clearly titled EMTALA but contained EMTALA language. The Manager of Accreditation (1) confirmed the EMTALA policy was vague and did not include the language required in an EMTALA signage should be conspicuous and obvious to identify.”
All 4 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 24, 2026 | Complaint inspection | No deficiencies cited |
| Sep 17, 2025 | Complaint inspection | 1 deficiency cited |
| Mar 19, 2025 | Complaint inspection | No deficiencies cited |
| Jul 3, 2024 | Complaint inspection | No deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 4 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 8; safety of care, 4 better and 0 worse of 7; readmission, 2 better and 1 worse of 10.
- Patients rate it 3 of 5 in CMS’s patient survey (476 surveys completed, Oct 1, 2024 to Sep 30, 2025): 71% rated it 9 or 10 out of 10, and 72% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), better than the national benchmark; catheter urinary tract infections (CAUTI), better than the national benchmark; surgical site infections after colon surgery, better than the national benchmark; surgical site infections after abdominal hysterectomy, no different than national benchmark; MRSA bloodstream infections, better than the national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 13.8%, heart failure 11.4%, pneumonia 15.9%, COPD 8.4%, stroke 9.8%, heart bypass surgery 2%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 16.1%, heart failure 21.5%, pneumonia 16.6%, COPD 19.6%, heart bypass surgery 10.9%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; hospital admissions after outpatient chemotherapy, no different than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 142 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 3% left before being seen.
- 67% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 1.04 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jan 1, 1976.
- Ownership: voluntary non-profit - private.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
- 81% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Dignity Community Care owns 100% directly since Feb 1, 2019.
- Commonspirit Health and Dignity Community Care run it.
- 14 owners or officers are people: Marvin O’quinn (corporate officer, 0%); Marvin O’quinn (corporate director, 0%); Scott Carswell (corporate director, 0%); Daniel Morissette (corporate officer, 0%); Mitch Melfi (corporate officer, 0%); Mitch Melfi (corporate director, 0%); Elizabeth Shih (corporate officer, 0%); Elizabeth Shih (corporate director, 0%); Steven W Scharmann (corporate officer, 0%); Steven W Scharmann (managing employee (on the payroll), 0%); Steven W Scharmann (runs it (operational or managerial control), 0%); John E Petersdorf (corporate officer, 0%); John E Petersdorf (managing employee (on the payroll), 0%); John E Petersdorf (runs it (operational or managerial control), 0%).
- CMS’s Provider of Services file records 3 changes of ownership, the latest on Feb 1, 2019.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Commonspirit Health | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Commonspirit Health | Runs it (operational or managerial control) | 100% | Feb 1, 2019 |
| Dignity Community Care | Owns 5% or more directly | 100% | Feb 1, 2019 |
| Dignity Community Care | Runs it (operational or managerial control) | 100% | Feb 1, 2019 |
| Dignity Health | Other role (CMS gives no detail) | 0% | Feb 1, 2019 |
How does it compare nearby?
- Of the 53 hospitals CMS lists in Maricopa County, 29 have an overall star rating from CMS: 5 rated 5 of 5, 5 rated 4 of 5, 11 rated 3 of 5, 7 rated 2 of 5, 1 rated 1 of 5.
- CMS rates this one 4 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.