Gentiva II
A hospice in Newport News, Virginia 23606
11835 Fishing Point Dr, Suite 102b, Newport News, Virginia 23606. (757) 874-1237.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 11 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
11 deficiencies cited in the last three years
The middle of the 24 hospices serving ZIP code 23606 had 8.
The last inspection on record was on Feb 25, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
11 deficiencies in 1 month of the last 36. Last cited Feb 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Feb 25, 2026: reaccreditation inspection by the Accreditation Commission for Health Care11 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
“Upon patient record review, 2 of 14 (Patients #2,#10) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications. Patient 2: The medication profile contained oxygen with no delivery method. Patient 10: During home visit medication reconciliation, the caregiver confirmed carvedilol dose was 12.5 mg twice daily, rather than once daily per hospice profile.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Upon patient record review, 2 of 14 (Patients #2,#10) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 2: The medical record contained an order for oxygen with no delivery method. Patient 10: During home visit medication reconciliation, the caregiver confirmed carvedilol dose was 12.5 mg twice daily, rather than once daily per hospice profile.”
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Content of plan of care (42 CFR 418.56(c)(5))
The inspectors’ words, 143 words
“Upon patient record review, 3 of 14 (Patients #2,#4,#9) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient 2: The medical record contained nursing documentation upon admission identifying patient use of a low air loss mattress. There was no evidence of an order for the DME included in the plan of care. Patient 4: The medical record contained nursing documentation 12/15/25 identifying patient use of a hospital bed, shower chair, and wheelchair. There was no evidence of orders for the DME included in the plan of care. Patient 9: The medical record contained nursing documentation 2/11/26 identifying patient use of a hospital bed and half rails. There was no evidence of orders for the DME included in the plan of care.”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 123 words
“Upon patient record review, 2 of 14 (Patients #7,#9) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient 7: The plan of care indicated code states as DNR awaiting signature. There was no evidence the plan of care was updated to reflect signature received by the physician after admission and DNR status was active. Patient 9: The plan of care containing contradicting code statuses with advance directive listed as full code and diagnosis code entered as DNR. There was no evidence the plan of care was updated to remove the former full code status when the DNR form was received.”
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Prevention (42 CFR 418.60(a))
“Upon observation and home visit, 1 of 3 (Patient #6) there was no evidence the hospice follows acceptable standards of practice to prevent the transmission of infections and communicable diseases, including standard precautions. Patient #6 During the home visit with the hospice aide, the aide was observed placing her bag on the floor and keys on a table, without cleansing surfaces or using a barrier.”
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Counseling services (42 CFR 418.64(d)(1))
The inspectors’ words, 126 words
“Upon patient record review, 1 of 14 (Patient #12) did not have evidence the hospice offers bereavement counseling that includes: • Making bereavement services available to the family and other individuals in the bereavement plan of care up to 1 year following the death of the patient. Bereavement counseling also extends to residents of a SNF/NF or ICF/IID when appropriate and identified in the bereavement plan of care • Ensuring that bereavement services reflect the needs of the bereaved • Development of a bereavement plan of care that notes the kind of bereavement services to be offered and the frequency of service delivery Patient 12: The medical record contained bereavement phone calls at two and five months that were not tasks in the bereavement care plan.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
“Upon patient record review, 1 of 14 (Patient #10) did not have evidence in the patient record that hospice aide assignments and duties are specific to the patient’s needs. Patient 10: The aide care plan contained expired instructions for the aide to keep wound dressing in place.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
The inspectors’ words, 92 words
“Upon patient record review 2 of 14 (Patients #6,#7) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care Patient 6: The medical record contained an order for aide visits twice weekly. There was no evidence of a second visit completed the week of 2/15/26. Patient 7: The medical record contained an order for aide visits twice weekly. There was no evidence of a second visit accounted for the week of 1/23/26.”
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Level of activity (42 CFR 418.78(e))
“Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel. Agency volunteer utilization rate was 4.94% for 2025.”
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Content (42 CFR 418.104(a)(6))
“Upon patient client record review, 1 of 14 (Patient #2) did not have evidence that each patient record contains Advance Directives. Patient 2: The medical record contained a DNR form stating the son was making the decision for code status based on a written advance directive put in place when the patient was able to make decisions. There was no evidence of any additional advance directives. Upon agency investigation during survey, the information on the DNR form was inaccurate and the son confirmed no additional advance directives were in place.”
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Content (42 CFR 418.104(a)(7))
“Upon patient client record review, 1 of 14 (Patient #14) did not evidence that each patient record contains physician orders. Patient 14: There was no evidence of an order to discharge the patient for extended prognosis.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 25, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 11 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Apr 7, 2017.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.5 nurse care minutes per routine home care day, 9.9% of skilled nursing minutes at weekends and a visit near death for 94.6% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 83% at home, 5% in assisted living, 13% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.5 min |
| Skilled nursing minutes at weekends | 9.9% |
| Visits near death | 94.6% of patients who died |
Who owns it?
- Southerncare Holdings, Inc. owns 100% directly since Jan 1, 2016.
- 8 owners or officers are people: Ronald C Lazas (corporate officer, 0%); David Robinson Arnold (corporate officer, 0%); David Robinson Arnold (runs it (operational or managerial control), 0%); Thomas Joseph Dolan (corporate officer, 0%); David Allen Causby (corporate officer, 0%); Janet L Combs (corporate officer, 0%); Lindsay Elaine Creekmore (managing employee (on the payroll), 0%); Nabil T. M. Tadros (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Ch Services Midco Holdings Inc. | Owns 5% or more through other companies | 100% | Jan 1, 2016 |
| Curo Health Services Holdings, Inc. | Owns 5% or more through other companies | 100% | Jan 1, 2016 |
| Curo Hospice SC LLC | Owns 5% or more through other companies | 100% | Jan 1, 2016 |
| Ksoc Holdings, Inc. | Owns 5% or more through other companies | 100% | Jan 1, 2016 |
| Southerncare Holdings, Inc. | Owns 5% or more directly | 100% | Jan 1, 2016 |
| Charlotte Midco, LLC | Owns 5% or more through other companies | 100% | Aug 11, 2022 |
| Falcon Hospice, LP | Owns 5% or more through other companies | 100% | Aug 11, 2022 |
| Charlotte Buyer, Inc. | Owns 5% or more through other companies | 100% | Jul 11, 2018 |
| Curo Health Services LLC | Owns 5% or more through other companies | 100% | Jan 1, 2016 |
| Kah Hospice Company, Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Ch Services Group Holdings Inc. | Owns 5% or more through other companies | 100% | Jan 1, 2016 |
| Ch Services Holdings Inc. | Owns 5% or more through other companies | 100% | Jan 1, 2016 |
| Cd&r Falcon Holdings, LP | Owns 5% or more through other companies | 60% | Aug 11, 2022 |
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Humana Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 82% rated it 9 or 10 out of 10, and 87% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 94.79% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 72.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 24 hospices CMS’s data show serving patients in ZIP code 23606, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8; this one had 11.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Personal Touch Home Care & Hospice-Newport News | 12 |
| Sentara Home Care Services - Newport News | 1 |
| Gentiva II This hospice | 11 |
| Virginia Health Hospice | 8 |
| Affinity Care of Virginia LLC | 2 |
| Riverside Hospice Care | 20 |
| Heartland Hospice (Newport News) | 27 |
| Sentara Home Care Services - Chesapeake | 18 |
| Bon Secours Hospice | 7 |
| Riverside Walter Reed Hospice | 1 |
| Hospice of Virginia | 24 |
| Medi Home Health and Hospice - Chesapeake | 1 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.