Riverside Walter Reed Hospice
A hospice in Gloucester, Virginia 23061
7358 Main Street, Gloucester, Virginia 23061. (804) 693-1111.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 16 hospices serving ZIP code 23061 had 8.
The last inspection on record was on Jun 18, 2026: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jun 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 18, 2026: reaccreditation inspection by the Community Health Accreditation Partner1 deficiency
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Timeframe for completion of assessment (42 CFR 418.54(b))
The inspectors’ words, 335 words
“It is required that the hospice Interdisciplinary Group, in consultation with the individual’s attending physician (if any), completes an initial comprehensive assessment no later than five (5) calendar days after the election of hospice care, in accordance with CMS §418.24–the elements of the hospice care election statement. This standard was not met as evidenced by document review and interview. In 4 of 19 (21%) clinical records reviewed it was revealed that the Agency did not ensure the initial comprehensive assessments were completed within 5 calendar days after the election of hospice care CLINICAL RECORD 5: The patient elected the hospice benefit on 02/25/2025. The initial nursing assessment was completed on 02/25/2025. The clinical record did not include documentation of a psychosocial assessment completed by the MSW until 03/03/2025. There was no documented evidence in the clinical record as to the reason for the delay. CLINICAL RECORD 13: The patient elected the hospice benefit on 08/20/2024. The initial nursing assessment was dated 08/20/2024. The spiritual care assessment was completed on 08/27/2024. There was no documented evidence in the clinical record of the reason for the delay in completing the spiritual care assessment. CLINICAL RECORD 15: The patient elected the hospice benefit on 11/05/2024. The initial nursing assessment was dated 11/05/2024. The spiritual care assessment was completed on 11/28/2024. There was no documented evidence in the clinical record regarding contacting the patient/family within five (5) days to schedule, nor was there documentation of the reason for the delay. CLINICAL RECORD 16: The patient elected the hospice benefit on 11/19/2024. The initial nursing assessment was dated 11/19/2024. The spiritual care assessment was completed on 12/04/2024. There was no documented evidence in the clinical record of the reason for the delay in completing the spiritual care assessment. During a joint record review and interview with the Clinical Manager on 06/17/2026 and 06/18/2026, the Clinical Manager confirmed that there was no documented evidence that initial comprehensive assessments were completed within five (5) calendar days after the election of hospice care.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 18, 2026 | Reaccreditation inspection by the Community Health Accreditation Partner | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Oct 27, 1995.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 8.9 nurse care minutes per routine home care day, 6.5% of skilled nursing minutes at weekends and a visit near death for 92.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 66% at home, 3% in assisted living, 23% in a nursing facility, 8% in a skilled nursing facility, 1% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 8.9 min |
| Skilled nursing minutes at weekends | 6.5% |
| Visits near death | 92.5% of patients who died |
Who owns it?
- Riverside Healthcare Association, Inc. owns 100% directly since Jan 12, 1982.
- 20 owners or officers are people: Keith Hodges (corporate director); John T White (corporate director); Walter W Austin (corporate officer); Jason Houser (corporate officer); Robert T Davis (corporate director); Patricia G Brown (corporate director); Michael J Dacey (corporate officer); Michael J Dacey (corporate director); Barbara J. Labonte (managing employee (on the payroll)); Walter R Clemons (corporate director); William Smith Massey (corporate director); Maureen Thompson (managing employee (under contract)); Nancy Littlefield (corporate officer); Esther M Desimini (corporate officer); Betty L Blevins (corporate director); William B Downey (corporate officer); Richard F Crowder (corporate director); Carrington F Randolph (corporate director); Douglas E Nagel (corporate director); Harold D Jones (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Riverside Healthcare Association, Inc. | Owns 5% or more directly | 100% | Jan 12, 1982 |
| Riverside Integrated Services Inc. | Owns 5% or more through other companies | 95% | Jul 10, 2023 |
| Rector & Visitors of the University of Virginia | Owns 5% or more through other companies | 5% | Jul 10, 2023 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 86% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 40.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 16 hospices CMS’s data show serving patients in ZIP code 23061, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Riverside Walter Reed Hospice This hospice | 1 |
| Sentara Home Care Services - Chesapeake | 18 |
| Riverside Hospice Care | 20 |
| Hospice of Virginia | 24 |
| Sentara Home Care Services - Newport News | 1 |
| Gentiva | Not given |
| Heartland Hospice (Newport News) | 27 |
| Medi Home Health and Hospice - Chesapeake | 1 |
| Bridge Hospice | 3 |
| Amedisys Hospice Care | 9 |
| Interim Healthcare Hospice & Palliative Care | Not given |
| Enhabit Hospice (Richmond) | 16 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.