Hearth Record

Journeys Hospice of Texas LLC

A hospice in San Antonio, Texas 78217

4831 Whirlwind Ste 1, San Antonio, Texas 78217. (833) 467-5468.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

2 deficiencies cited in the last three years

The middle of the 96 hospices serving ZIP code 78217 had 5.

The last inspection on record was on Jul 30, 2025: a reaccreditation inspection by the Community Health Accreditation Partner.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Jul 30, 2025: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies
  • Content of comprehensive assessment (42 CFR 418.54(c)(6)(i))

    The inspectors’ words, 484 words

    “It is required that the documented comprehensive assessment includes a drug profile that contains the patient’s current prescription and over-the-counter (OTC) drugs, supplements, herbal remedies, other alternative treatments that could affect drug therapy. The medication review process includes the identification of the following, the effectiveness of drug therapy, drug side effects, actual or potential drug interactions, duplicate drug therapy, drug therapy associated with laboratory monitoring. The assessment includes evidence that common side effects of medication in the hospice populations are anticipated, and, as appropriate, preventive measurements are implemented to manage the side effects. The drug profile is updated per the hospice policy and procedure, but, at minimum, at the time of each comprehensive assessment and/or when new medication is added, or changes are made to existing medication. This standard was not met as evidenced by clinical record review and interview. In 1 of 14 (7%) clinical records reviewed revealed the agency did not ensure a medication reconciliation was completed and medications updated to the medication profile. HOME VISIT 3: The date of election was 06/17/2025. The Medication Profile was printed on 07/28/2025 revealed Bisacodyl 10 mg rectal suppository, one suppository rectally once a day as needed for no bowel movement in three days; Senna-S 50 mg-8.6 mg tablet, two tablets orally once daily as needed for no bowel movement in two days; Hydromorphone Hydrochloride 1mg/ml solution, 1 ml orally every three hours as needed for severe breakthrough pain; Bisacodyl 5 mg tablet, two tablets orally once daily as needed for no bowel movement in two days; and Ondansetron 4 mg orally disintegrating tablet, one tablet orally every eight hours as needed for nausea/vomiting. During the Home Visit (Clinical Record 10) on 07/29/2025 with the Certified Nurse Aide (Personnel Record 8), the medication at the assisted living facility revealed Hydromorphone Hydrochloride 1 mg/ml solution, 1 ml orally every four hours as needed for breakthrough started 06/23/2025 (different frequency); APAP [acetaminophen] with Codeine 300-30 mg tablet, one tablet orally every six hours as needed started 02/20/2025; and Ibuprofen 600mg tablet, one tablet orally every six hours as needed started 04/02/2025. The facility medication record did not have the following listed: Bisacodyl 10 mg rectal suppository, one suppository rectally once a day as needed for no bowel movement in three days; Senna-S 50 mg-8.6 mg tablet, two tablets orally once daily as needed for no bowel movement in two days; Bisacodyl 5 mg tablet, two tablets orally once daily as needed for no bowel movement in two days; and Ondansetron 4 mg orally disintegrating tablet, one tablet orally every eight hours as needed for nausea/vomiting. The facility staff stated that the patient did have these medications available for use. During a joint record review and interview on 07/30/2025, the Alternate Administrator/Medical Social Worker confirmed that there was no documented evidence that the medications were reconciled when new medication is added, or changes are made to existing medication.”

    Rule L0530. Standard-level.

  • Prevention (42 CFR 418.60(a))

    The inspectors’ words, 346 words

    “It is required that the hospice follows accepted standards of practice to prevent the transmission of infections and communicable disease, including the use of standard precautions, such as hand hygiene. This standard was not met as evidenced by document review, interview, and observation. In 1 of 3 (33%) home visit observations revealed the agency did not ensure the staff followed the hand hygiene policy. DOCUMENT 1: Agency Policy: Hand Hygiene IC.3 dated 08/01/2021, stated in part, “Unless hands are visibly soiled, an alcohol-based hand rub is preferred over soap and water in most clinical situations due to evidence of better compliance compared to soap and water. Staff may use an alcohol-based hand rub for routinely decontaminating hands in the clinical situations described below: 3. After contact with body fluids or excretions, mucous membranes, nonintact skin, and wound dressings and used supplies (PPE [personal protective equipment]) if hands are not visibly soiled. 4. Before moving from a contaminated body site to a clean body site during patient care... 8. After removing gloves.” HOME VISIT 3: During the home visit (Clinical Record 10) on 07/29/2025 with the Certified Nurse Aide (CNA) (Personnel Record 8), the CNA was observed to don gloves and proceed with patient care. The CNA provided pericare, turned the patient, removed a urine-soiled brief, placed it in the trash, and completed the rest of the pericare. The CNA opened a drawer and then the closet to look for a dressing. The HA started to change the linens, picked up a tube of cream to apply to the buttocks, and returned it to the table. The CNA removed the glove used for the cream and then donned another glove. The CNA finished changing the linens and started to apply lotion. The CNA did not disinfect the hands after moving from a contaminated body site to a clean site, after contact with body fluids, excretions, or mucous membranes, and after removing gloves. During a joint document review and interview on 07/30/2025, the Alternate Administrator/Medical Social Worker confirmed that the staff did not follow the hand hygiene policy.”

    Rule L0579. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Jul 30, 2025Reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Nov 11, 2019.
  • Ownership: other.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 8.5 nurse care minutes per routine home care day, 1.5% of skilled nursing minutes at weekends and a visit near death for 87.7% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 80% at home, 6% in assisted living, 10% in a nursing facility, 5% in a skilled nursing facility.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day8.5 min
Skilled nursing minutes at weekends1.5%
Visits near death87.7% of patients who died

Who owns it?

  • 5 owners or officers are people: Vincent G Gonzaba (owns 5% or more directly, 33.4%); Vincent G Gonzaba (runs it (operational or managerial control), 33.4%); Angel Jorge Resendiz (owns 5% or more directly, 33.3%); Angel Jorge Resendiz (runs it (operational or managerial control), 33.3%); Dennis M. Hendrix (owns 5% or more directly, 33.3%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
  • CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 76.09% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 44.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5Not rated
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold7 of 10

How does it compare nearby?

  • Of the 96 hospices CMS’s data show serving patients in ZIP code 78217, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 2.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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