Reliant at Home Hospice
A hospice in Plano, Texas 75075
3033 W President George Bush Hwy Ste 150, Plano, Texas 75075. (214) 667-8040.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026.
- 8 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 101 hospices serving ZIP code 75075 had 3.
The last inspection on record was on Apr 10, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
8 deficiencies in 1 month of the last 36. Last cited Apr 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 10, 2025: reaccreditation inspection by the Accreditation Commission for Health Care8 deficiencies
-
Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 113 words
“Upon patient record review, 2 of 19 (Patient #1, #14) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #1:The medication profile listed “Pharmacy compounded medication” with instruction to use for seizures without evidence of the name of the medication. Patient #14: The medication profile listed Polyethylene glycol 17 gm powder with no evidence of instructions for a diluent.”
-
Coordination of services (42 CFR 418.56(e)(2))
“Upon client record review, 1 of 19 (Patient #15) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #15: On 12-04-24, the MSW made a volunteer request and indicated on the plan of care that a plan of care for the volunteer would be established. On 01-02-25, the MSW made a visit, but there was no evidence of follow-up on the volunteer, no evidence of volunteer notes, a volunteer plan of care or frequencies.”
-
Counseling services (42 CFR 418.64(d)(1))
The inspectors’ words, 122 words
“Upon patient record review, 3 of 19 (Patient #1, #2,#3) did not have evidence the hospice offers bereavement counseling that includes: • Making bereavement services available to the family and other individuals in the bereavement plan of care up to 1 year following the death of the patient. Bereavement counseling also extends to residents of a SNF/NF or ICF/IID when appropriate and identified in the bereavement plan of care • Ensuring that bereavement services reflect the needs of the bereaved • Development of a bereavement plan of care that notes the kind of bereavement services to be offered and the frequency of service delivery Patient #1, #2,#3: There was no evidence of a bereavement assessment completed after the death of the patient.”
-
Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 104 words
“Upon patient record review, 1 of 19 (Patient #12) did not have evidence in the patient record that hospice aide assignments and duties are: • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable. Patient #12: The aide care plan dated 05-02-24 indicated assignments of bed bath 3 x week, and sponge bath 2 x week, however, the aide frequency was 3 x week.”
-
Hospice aide assignments and duties (42 CFR 418.76(g)(2))
“Upon patient record review 1 of 19 (Patient #12) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care • Permitted to be performed under state law by such hospice aide • Consistent with the hospice aide training Patient #12: On 3-31-25, 4-2-25 and 4-4-25 the aide indicated she was providing both a bed bath and a sponge bath.”
-
Supervision of hospice aides (42 CFR 418.76(h)(1))
“Upon patient record review 1 of 19 (Patient #14) did not have evidence documentation in the patient record that a Registered Nurse made an on-site visit to the patient’s home no less frequently than every 14 days to assess the quality of care and services provided by the hospice aide and to ensure that services ordered by the hospice interdisciplinary group meet the patient’s needs. Patient #14: There was no evidence of a supervisory visit being completed from 03-04-25 until 03-27-25 indicating greater than 14 days.”
-
Level of activity (42 CFR 418.78(e))
“Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel.”
-
Content (42 CFR 418.104(a)(2))
The inspectors’ words, 99 words
“Upon patient client record review, 1 of 19 (Patient #18) did not have evidence that each patient record contains: • Signed copies of the notice of patient rights in accordance with 418.52 • Signed election statement in accordance with 418.24 Patient #18: The addendum for Hospice Non-covered items was incomplete with no evidence of a check indicating whether or not the addendum had been requested. Additionally, the Informed Consent/Election of Hospice Benefit signed 12-03-24 was incomplete on page 5/6 with no evidence of indication whether the patient selected an attending physician, and no evidence of a date of election.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 10, 2025 | Reaccreditation inspection by the Accreditation Commission for Health Care | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Dec 17, 2015.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 13 nurse care minutes per routine home care day, 6.9% of skilled nursing minutes at weekends and a visit near death for 92.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 33% at home, 55% in assisted living, 6% in a nursing facility, 5% in a skilled nursing facility, 1% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 13.0 min |
| Skilled nursing minutes at weekends | 6.9% |
| Visits near death | 92.7% of patients who died |
Who owns it?
- Loial Hopsice, LLC owns 100% directly since Oct 24, 2016.
- 7 owners or officers are people: John Boaz (owns 5% or more through other companies, 10%); Macenzee Bell (managing employee (on the payroll)); Qaiser Saeed (managing employee (under contract)); Matthew Mcmurphy (corporate officer); Matthew Mcmurphy (runs it (operational or managerial control)); Rajesh Singh (corporate officer, 0%); Rajesh Singh (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Reliant at Home Midco LLC | Owns 5% or more through other companies | 100% | Aug 16, 2017 |
| Reliant at Home Inc. | Owns 5% or more through other companies | 100% | Aug 16, 2017 |
| Loial Hopsice, LLC | Owns 5% or more directly | 100% | Oct 24, 2016 |
| Loial Holdings, LLC | Owns 5% or more through other companies | 100% | Oct 24, 2016 |
| Merit Mezzanine Fund VI LP | Owns 5% or more through other companies | 75.3% | Aug 16, 2017 |
| Claremont Healthcare Holdings, LLC | Owns 5% or more through other companies | 8% | Aug 16, 2017 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 89% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 94.14% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 64.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 101 hospices CMS’s data show serving patients in ZIP code 75075, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 8.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Anointed Hospice Dallas | 1 |
| Lucent Health Group | 9 |
| Harbor Hospice of Plano, L.P. | 13 |
| Charlin Hospice | 3 |
| Reliant at Home Hospice This hospice | 8 |
| Remarkable Hospice | 5 |
| Anointed Hospice Inc. | 0 |
| Anchor of Hope Hospice | 10 |
| Ameri Hospice | 0 |
| Kindful Health | 1 |
| Goldstar Hospice Inc. | Not given |
| The Legacy at Home Inc. | 0 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.