Elysian Hospice LLC
A hospice in Addison, Texas 75001
16750 Westgrove Dr Ste 100, Addison, Texas 75001. (972) 224-1876.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 1 deficiency cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 27 hospices serving ZIP code 75001 had 3.5.
The last inspection on record was on May 7, 2026: a complaint and recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited May 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 7, 2026: complaint and recertification inspection by the state1 deficiency
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Rights of the patient (42 CFR 418.52(c)(2))
The inspectors’ words, 534 words
“Based on interview and record review, the agency failed ensure the rights of the patient in 1 (Patient #2) of 20 patient records reviewed in that: HHA B cut Patient #2’s hair without consent from the Patient #1 or Patient #1’s family.This failure places agency staff and patients at risk of receiving inappropriate care or treatment and could lead to miscommunication between the agency’s patients and staff. Findings Include: Record review of TULIP identified intake number 1013445 as a self-report made by the agency Admin with an incident report date as 5/28/2025. Review of the provider investigative report revealed no prior allegations of similar nature. An interview with the Admin was conducted on 5/6/2026 at 12:00 p.m. regarding a self-re ported intake#1013445 . The Admin stated she was aware of the incident and had completed an internal investigation. Admin stated HHA B was caring for Patient #2, who resided in a long-term care facility and attempted to brush the Patient’s matted hair before shampooing it. Because the hair could not be brushed out, HHA B cut the matted portions with scissors. The Patient’s family member later saw that Patient #2’s hair had been cut and became upset that he had not been notified beforehand. He then requested that Patient #2be removed from hospice services immediately. Surveyor attempted to reach Patient #2’s family via telephone and email 3 times between 5/1/2026 and 5/7/2026 but was unable to reach family for a statement. An interview with HHA B was conducted on 5/6/2026 at 12:45 PM. HHA B reiterated the details given by the Admin. HHA B stated that she never had any ill intentions when cutting Patient #2’s hair, but she was unable to get a brush through the matted portions of her hair and it needed to be washed. HHA B denied having obtained permission from the Patient #2 or family prior to cutting the patient’s hair. HHA B stated that she understood why it was important to obtain permission before cutting Patient #2’s hair. HHA B personal statement was attached as well as documented EMR/NAR checks completed on 1/9/2025. HHA B was deemed employable on 1/9/2025 with no deficiencies or unemployable convictions noted Review of Patient #2’s Plan of Care revealed a start of care date of 4/10/25 and a primary diagnosis of Alzheimer’s disease. The plan of care contained orders for skilled nursing visits 3 times per week for 1 week followed by 2 times per week for 12 weeks. Home health aide visits were ordered 2 times per week for 1 week and then 3 times per week for 12 weeks. Chaplain and social work services were ordered once. Per the plan of care, skilled nursing visits were ordered for wound care, observation, assessment, pain management and coordination of services with skilled nursing facility staff. It was noted in the plan of care that there were no family willing or able to provide for the hygiene needs of Patient #2. Patient’s plan of care revealed no orders to HHA B to cut Patient #2’s hair. Review of agency policy titled “Patient’s Right and Responsibilities” dated 10/01/21 read in part… “Regarding patient’s rights, the patient has the right to… refuse care or treatment”.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 7, 2026 | Complaint and recertification inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Nov 11, 2008.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 0.6 nurse care minutes per routine home care day, 18.9% of skilled nursing minutes at weekends and a visit near death for 66.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 23% at home, 1% in assisted living, 75% in a nursing facility, 1% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 0.6 min |
| Skilled nursing minutes at weekends | 18.9% |
| Visits near death | 66.4% of patients who died |
Who owns it?
- Cantex Continuing Care Network LLC owns 100% directly since Aug 1, 2011.
- 7 owners or officers are people: Joseph Bell (owns 5% or more through other companies, 50%); Peter Longo (owns 5% or more through other companies, 50%); Sara Heistand (managing employee (on the payroll)); Melinda Williams (runs it (operational or managerial control), 0%); Robin F Underhill (corporate officer, 0%); Robin F Underhill (managing employee (on the payroll), 0%); Biju B Mathew (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Cantex Continuing Care Network LLC | Owns 5% or more directly | 100% | Aug 1, 2011 |
| Cantex Health Care Centers LLC | Owns 5% or more through other companies | 34% | Jan 4, 2018 |
| Cantex Health Care Centers II LLC | Owns 5% or more through other companies | 33% | Nov 5, 2004 |
| Cantex Health Care Centers III LLC | Owns 5% or more through other companies | 33% | Mar 18, 2008 |
| Ontex, Inc. | Owns 5% or more through other companies | 27.3% | Mar 5, 2008 |
| Medcare Management Holdings Inc. | Owns 5% or more through other companies | 23.5% | Mar 5, 2008 |
| Concord Wood Investments, Ltd | Owns 5% or more through other companies | 15.55% | Aug 1, 2011 |
| Bratex, Inc. | Owns 5% or more through other companies | 13.65% | Mar 5, 2008 |
| Gamtex, Inc. | Owns 5% or more through other companies | 13.65% | Oct 17, 2000 |
| Lb Belon LLC | Owns 5% or more through other companies | 11.8% | Mar 5, 2008 |
| Gotex Investments (USA), Inc. | Owns 5% or more through other companies | 10.1% | Jun 22, 2011 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 65% rated it 9 or 10 out of 10, and 67% would definitely recommend it.
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 92.66% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 32.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 27 hospices CMS’s data show serving patients in ZIP code 75001, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3.5; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Silverado Hospice Dallas/Fort Worth | 4 |
| Elysian Hospice LLC This hospice | 1 |
| Bristol Hospice - Dallas | 10 |
| Red Maple Hospice | Not given |
| Vitas Healthcare of Texas LP | 15 |
| VNA | 1 |
| Gentiva | 13 |
| Uvalde Hospice | 3 |
| Faith Presbyterian Hospice | 37 |
| Harris Hospice Inc. | 0 |
| Hospice Plus | 18 |
| Allstar Hospice | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.