VNA
A hospice in Dallas, Texas 75247
1420 W. Mockingbird Ln Ste 700, Dallas, Texas 75247. (214) 689-0000.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 12 hospices serving ZIP code 75247 had 2.
The last inspection on record was on Sep 25, 2025: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 31, 2025: reaccreditation inspection by the Community Health Accreditation Partner1 deficiency
-
Prevention (42 CFR 418.60(a))
The inspectors’ words, 304 words
“It is required that the hospice follows accepted standards of practice to prevent the transmission of infections and communicable disease, including the use of standard precautions, such as hand hygiene. This standard was not met as evidenced by document review, interview, and observation. In 2 of 6 (33%) home visit observations conducted, the agency did not ensure the staff followed the hospice policy for the use of standard precautions to prevent the spread of infection. Agency Policy Hand Hygiene Policy, stated in part; “All Hospice staff providing patient care will perform hand hygiene in accordance with Centers for Disease Control and Prevention (CDC) recommendations.” “E. With hands held upright, staff will dry and wrists thoroughly with a clean paper towel. They will use a paper towel to turn off the faucet.” “ “II. Hand Hygiene with an alcohol-Based Hand Rub...1. Prior to initial entry into the supply bag;4. After touching a patient or the patient’s immediate environment.” HOME VISIT 5: During the home visit (Clinical Record 5) on 01/28/2025 to observe the Registered Nurse (RN) (Personnel Record 5), the RN was observed to wash her hands with soap and water for 20 seconds and then touch the handles of the faucet to turn the water off with her right hand without using a paper towel to turn off the faucet. HOME VISIT 6: During Home Visit 6 (Clinical Record 6) on 01/28/2025 to observe the Registered Nurse (RN) (Personnel Record 6), the Registered Nurse assessed the patient and reached into the nursing bag to place the blood pressure cuff back into the bag. The RN did not perform hand hygiene after touching the patient. In an interview with the Hospice Administrator on 01/28/2025, it was confirmed that the agency policy for hand hygiene was not followed during home visit 5 and home visit 6.”
All 4 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 25, 2025 | Complaint inspection by the state | No deficiencies cited |
| Mar 5, 2025 | Complaint inspection by the state | No deficiencies cited |
| Jan 31, 2025 | Reaccreditation inspection by the Community Health Accreditation Partner | 1 deficiency cited |
| Dec 4, 2023 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Oct 1, 1984.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.5 nurse care minutes per routine home care day, 6% of skilled nursing minutes at weekends and a visit near death for 97.9% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 60% at home, 27% in assisted living, 11% in a nursing facility, 1% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 14.5 min |
| Skilled nursing minutes at weekends | 6% |
| Visits near death | 97.9% of patients who died |
Who owns it?
- The Visiting Nurse Association of Texas owns an unstated share directly since Oct 28, 2010.
- 45 owners or officers are people: John Rich (corporate director); Elizabeth Allen (corporate director); Ana K Curry (corporate director); Olivia Rogers (managing employee (on the payroll)); Olivia Rogers (runs it (operational or managerial control)); Sonia Robinson (runs it (operational or managerial control)); Michael G. Parrish (corporate director); Nicolette W Lamont (corporate director); Christian Evans (corporate director); Chris L Simmons (corporate director); Catherine Rose (corporate director); Mark Porter (corporate director); Kelley Newcomer (runs it (operational or managerial control)); David W Oman (corporate director); Kathleen Gibson (corporate director); Andres Villareal (corporate director); James M Peters (corporate director); Kevin Eden (corporate officer); Kevin Eden (corporate director); Jordan Brainerd (corporate officer); Jordan Brainerd (corporate director); Robert L Fine (corporate director); Jennifer L Austin (runs it (operational or managerial control)); Nancy E Rogers (corporate director); Levi H Davis (corporate officer); Moses Z Varghese (corporate director); Stephanie Phillips (corporate director); Chris Culak (runs it (operational or managerial control)); Christi Morrow (corporate officer); Christi Morrow (corporate director); Elizabeth A Beauchamp (corporate director); Michael T Casey (corporate director); Mark L Reisman (runs it (operational or managerial control)); Jason Bender (corporate director); Luke S Pak (corporate officer); Luke S Pak (corporate director); Matthew R Craft (corporate director); Sally Dutter (corporate director); Margaret A Buckley (corporate director); Elizabeth A Gill (corporate director); Kelby Hagar (corporate director); Frank Noel (corporate director); Cecelia Cox (corporate director); Katherine Edwards (corporate director); Yesenia Reyes (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 80% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 68.2% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 12 hospices CMS’s data show serving patients in ZIP code 75247, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 2; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Vitas Healthcare of Texas LP | 15 |
| VNA This hospice | 1 |
| Care4you Hospice LLC | 0 |
| Amaya Hospice LLC | 3 |
| Heart to Heart Hospice of Dallas, LLC | 7 |
| Millenia Hospice | 0 |
| Elite Hospice of Texas | Not given |
| Elysian Hospice LLC | 1 |
| Alpha Omega Hospice | 14 |
| Three Oaks Hospice | 3 |
| Omegalife Hospice of Texas Inc. | 0 |
| At Twilight Hospice & Palliative Care | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.