Silverado Hospice Dallas/Fort Worth
A hospice in Addison, Texas 75001
3939 Belt Line Rd Ste 320, Addison, Texas 75001. (972) 409-9884.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 4 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
4 deficiencies cited in the last three years
The middle of the 27 hospices serving ZIP code 75001 had 3.5.
The last inspection on record was on Mar 13, 2026: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
4 deficiencies in 1 month of the last 36. Last cited Mar 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 5, 2024: complaint inspection by The Joint Commission4 deficiencies
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Initial assessment (42 CFR 418.54(a))
The inspectors’ words, 124 words
“Observed in Individual Tracer. In 2 of 2 patient records reviewed, During review of Hospice patient records and confirmed by the primary care nurse. The initial assessment had not been completed the start of care within 48 hours and the physician had not been notified of the delay.
 Example: During review of HOS #1 and confirmed by Patient Care Nurse. The patient admission had been greater than 48 hours by 9 days from referral date without documentation to the physician reflecting the reason for the delay. During review of HOS #2 the SOC had been greater than 48 hours by 3 days from the refferral . there had not been documentation to support the delay, nor had the physician been notified of the delay.”
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Timeframe for completion of assessment (42 CFR 418.54(b))
The inspectors’ words, 99 words
“Observed in Record Review. In 1 of 2 Hospice records reviewed and confirmed by the Patient Care Nurse. the hospice interdisciplinary group had not completed the comprehensive assessment no later than five days from the election of hospice care.
Example: During review of HOS #1 and confirmed by Patient Care Nurse. The Chaplain had not evaluated the patient within 5 days after the start of care. Documentation had not reflected the reason for the delay. The patient had been brought on service at the beginning of the month, however the Chaplain completed the assessment until the end of the month.”
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Coordination of services (42 CFR 418.56(e)(4))
“Observed in Record Review. In 1 of 2 patient records reviewed and confirmed by the Patient Care Nurse. The organization had not informed the Physician when there had been a change in the care plan. Example: During review of HOS#2 the patient had refused care as documented in the plan of care for the HHA visits, but the physician had not been notified.”
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N/a (42 CFR 418.110(a))
“Observed in Tracer Activities. Leadership failed to provide sufficient staffing, as evidenced by an increased number of missed visits which generated patient complaints; late starts of care; and increased workload for home health agency staff as evidenced by a home health aide reporting providing up to 16 visits per day due to lack of staffing.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 13, 2026 | Reaccreditation inspection by The Joint Commission | No deficiencies cited |
| Mar 5, 2024 | Complaint inspection by The Joint Commission | 4 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Nov 14, 2008.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 4 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.3 nurse care minutes per routine home care day, 7.1% of skilled nursing minutes at weekends and a visit near death for 95.1% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 33% at home, 37% in assisted living, 29% in a nursing facility, 1% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.3 min |
| Skilled nursing minutes at weekends | 7.1% |
| Visits near death | 95.1% of patients who died |
Who owns it?
- Silverado Senior Living Holdings Inc. owns 100% directly since Jan 6, 2011.
- Silverado Senior Living Holdings Inc. runs it.
- 21 owners or officers are people: Loren B Shook (owns 5% or more through other companies, 17.53%); Anil Rathi (managing employee (under contract), 0%); Loren B Shook (corporate officer); Loren B Shook (corporate director); Loren B Shook (runs it (operational or managerial control)); Kuldeep Singh (managing employee (under contract)); Kuldeep Singh (other role (CMS gives no detail)); Catherine Quinn Davis (corporate director, 0%); Catherine Quinn Davis (managing employee (on the payroll)); Catherine Quinn Davis (runs it (operational or managerial control), 0%); Heather Kemnetz (managing employee (on the payroll), 0%); Carmin Tomassi (corporate officer, 0%); Carmin Tomassi (managing employee (on the payroll), 0%); April Carroccio (managing employee (on the payroll), 0%); John C Lewis (corporate director); Angela M Mouton (managing employee (on the payroll), 0%); Angela M Mouton (runs it (operational or managerial control), 0%); Hanna Bosshardt (managing employee (on the payroll), 0%); Wayne Sanner (corporate director, 0%); Wayne Sanner (managing employee (on the payroll), 0%); Brian Stern (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Silverado Senior Living Holdings Inc. | Owns 5% or more directly | 100% | Jan 6, 2011 |
| Silverado Senior Living Holdings Inc. | Runs it (operational or managerial control) | 100% | Jan 6, 2011 |
| Silverado Shareholders LLC | Owns 5% or more through other companies | 90.07% | Jun 1, 2025 |
| Rlh Silverado LP | Owns 5% or more through other companies | 47.12% | Jun 1, 2025 |
| Richard Riordan Administrative Trust | Owns 5% or more through other companies | 26.01% | Jun 1, 2025 |
| C Shook Trust | Owns 5% or more through other companies | 12.58% | Jun 1, 2025 |
| Nancy Smith Family Trust | Owns 5% or more through other companies | 9.29% | Jun 1, 2025 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 77% rated it 9 or 10 out of 10, and 78% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.05% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 63.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 27 hospices CMS’s data show serving patients in ZIP code 75001, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3.5; this one had 4.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Silverado Hospice Dallas/Fort Worth This hospice | 4 |
| Elysian Hospice LLC | 1 |
| Bristol Hospice - Dallas | 10 |
| Red Maple Hospice | Not given |
| Vitas Healthcare of Texas LP | 15 |
| VNA | 1 |
| Gentiva | 13 |
| Uvalde Hospice | 3 |
| Faith Presbyterian Hospice | 37 |
| Harris Hospice Inc. | 0 |
| Hospice Plus | 18 |
| Allstar Hospice | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.