Q Hospice
A hospice in Albuquerque, New Mexico 87109
7801 Academy Road NE Ste 214, Albuquerque, New Mexico 87109. (505) 636-0888.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 5 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 25 hospices serving ZIP code 87109 had 7.5.
The last inspection on record was on Jul 27, 2026: a follow-up inspection by the Community Health Accreditation Partner.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Jun 2026. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 17, 2026: reaccreditation inspection by the Community Health Accreditation Partner5 deficiencies
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Core services (42 CFR 418.64)
The inspectors’ words, 131 words
“It is required that a hospice must routinely provide substantially all core services directly by hospice employees in a manner consistent with acceptable standards of practice. “Core” services include nursing services, medical social work, and counseling. THIS IS A CMS CONDITION LEVEL DEFICIENCY. This CONDITION of Participation was not met as evidenced by clinical record review and interview which revealed the following issues: Failure to ensure that a qualified medical social worker completed the comprehensive psychosocial assessment {HCDT.9/G594/ 418.64(c)}. The cumulative effect of this deficiency has resulted in the hospice organization’s inability to ensure the provision of quality of care for the Condition of Participation CFR 418.64: Core Services. The collective deficient practice illustrated systemic process failures that had the potential to affect all patients receiving hospice services from the agency.”
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
The inspectors’ words, 149 words
“It is required that the comprehensive assessment includes an initial bereavement assessment of the needs of the patient’s family and other individuals, focusing on the social, spiritual, and cultural factors that may impact their ability to cope with the patient’s death. Information gathered from the initial bereavement assessment is incorporated into the plan of care and considered in the bereavement plan of care. This standard was not met as evidenced by clinical record review and interview. In 1 of 14 (7%) clinical records reviewed revealed that the agency did not complete an initial bereavement risk assessment. CLINICAL RECORD 14: The patient elected the hospice benefit on 02/13/2026. The patient died on 02/21/2026. There was no evidence that an initial bereavement risk was completed. During a joint clinical record review and interview on 06/17/2026, with the Administrator/Director of Nursing, it was confirmed that an initial bereavement risk was not completed.”
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Approach to service delivery (42 CFR 418.56(a)(1)(iii))
The inspectors’ words, 428 words
“It is required that the hospice Interdisciplinary Group include, but is not limited to, individuals who are qualified and competent to practice in the following professional role: Social worker. This standard was not met as evidenced by clinical record review and interview. In 9 of 14 (64%) clinical record reviewed revealed that the agency did not ensure the Interdisciplinary Group included a social worker. CLINICAL RECORD 1: The patient elected the hospice benefit on 12/31/2025. The Interdisciplinary Group meeting documentation for the weeks of 01/11/2026, 01/25/2026, 02/08/2026, 02/22/2026, 03/08/2026, 03/22/2026, 04/05/2026, 04/19/2026, and 05/03/2026 lacked documented evidence that the Interdisciplinary Group included a social worker. CLINICAL RECORD 3: The patient elected the hospice benefit on 02/12/2026. The Interdisciplinary Group meeting documentation for the weeks of 02/22/2026, 03/08/2026, 03/22/2026, 04/05/2026, 04/19/2026, and 05/03/2026 lacked documented evidence that the Interdisciplinary Group included a social worker. CLINICAL RECORD 4: The patient elected the hospice benefit on 05/02/2026. The Interdisciplinary Group meeting documentation for the week of 05/03/2026 lacked documented evidence that the Interdisciplinary Group included a social worker. CLINICAL RECORD 5: The patient elected the hospice benefit on 05/02/2025. The Interdisciplinary Group meeting documentation for the weeks of 01/11/2026, 01/25/2026, 02/08/2026, 02/22/2026, 03/08/2026, 03/22/2026, 04/05/2026, 04/19/2026, and 05/03/2026 lacked documented evidence that the Interdisciplinary Group included a social worker. CLINICAL RECORD 6: The patient elected the hospice benefit on 10/14/2025. The Interdisciplinary Group meeting documentation for the weeks of 01/11/2026, 01/25/2026, 02/08/2026, 02/22/2026, 03/08/2026, 03/22/2026, 04/05/2026, 04/19/2026, and 05/03/2026 lacked documented evidence that the Interdisciplinary Group included a social worker. CLINICAL RECORD 7: The patient elected the hospice benefit on 10/02/2025. The Interdisciplinary Group meeting documentation for the weeks of 01/11/2026, 01/25/2026, 02/08/2026, 02/22/2026, 03/08/2026, 03/22/2026, 04/05/2026, 04/19/2026, and 05/03/2026 lacked documented evidence that the Interdisciplinary Group included a social worker. CLINICAL RECORD 8: The patient elected the hospice benefit on 05/09/2026. The record lacked evidence that the Interdisciplinary Group included a social worker at the time of admission. CLINICAL RECORD 10: The patient elected the hospice benefit on 12/04/2024. The Interdisciplinary Group meeting documentation for the weeks of 01/11/2026, 01/25/2026, 02/08/2026, 02/22/2026, 03/08/2026, 03/22/2026, 04/05/2026, 04/19/2026, and 05/03/2026 lacked documented evidence that the Interdisciplinary Group included a social worker. CLINICAL RECORD 14: The patient elected the hospice benefit on 02/13/2026, and the date of death was 02/21/2026. The record lacked documented evidence that the Interdisciplinary Group included a social worker. During a joint clinical record review and interview on 06/17/2026, the Administrator/Director of Nursing confirmed that the agency did not have a Medical Social Worker (MSW) from 01/01/2026 through 05/06/2026.”
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Licensed professional services (42 CFR 418.62(b))
The inspectors’ words, 230 words
“It is required that, consistent with current professional standards of practice, licensed professionals actively participate in the coordination of all aspects of patient care, including conducting ongoing interdisciplinary comprehensive assessments, developing and evaluating the plan of care, and contributing to patient and family counseling and education. Hospice “core” services are substantially provided directly by hospice employees in a manner consistent with acceptable standards of practice. “Core” services include nursing services, medical social work, and counseling. This standard was not met as evidenced by clinical record review and interview. In 1 of 14 (7%) clinical records reviewed revealed that the agency did not provide the “core” service for medical social work. CLINICAL RECORD 14: The patient elected the hospice benefit on 02/13/2026. There was no documented evidence that the patient received a visit from a Medical Social Worker beginning on 02/13/2026 through the patient’s death on 02/21/2026. During a joint clinical record review and interview on 06/17/2026, the Administrator/Director of Nursing confirmed that the agency did not provide all “core” services from 01/01/2026 through 05/06/2026. She stated they did not have an employed MSW from 01/01/2026 through 05/06/2026. During a joint clinical and personal record review, the agency did not ensure that a Medical Social Worker (MSW) was available for patient care from 01/01/2026 to 05/06/2026. The previous MSW’s last day was 12/31/2026, and the new MSW’s hire date was 05/06/2026.”
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Medical social services (42 CFR 418.64(c))
The inspectors’ words, 339 words
“It is required that medical social services must be provided by a qualified social worker, under the direction of a physician. Social work services must be based on the patient’s psychosocial assessment and the patient’s and family’s needs and acceptance of these services. This standard was not met as evidenced by clinical record review and interview. In 5 of 14 (36%) clinical records reviewed in which a comprehensive psychosocial assessment was conducted, revealed that the agency did not ensure that a qualified medical social worker (MSW) completed the comprehensive psychosocial assessment. CLINICAL RECORD 1: The patient elected the hospice benefit on 12/31/2025. The comprehensive psychosocial assessment was completed by a registered nurse (RN). There was no evidence that the comprehensive psychosocial assessment was completed by a qualified MSW. CLINICAL RECORD 3: The patient elected the hospice benefit on 02/12/2026. The comprehensive psychosocial assessment was completed by a registered nurse (RN). There was no evidence that the comprehensive psychosocial assessment was completed by a qualified MSW. CLINICAL RECORD 4: The patient elected the hospice benefit on 05/02/2026. The comprehensive psychosocial assessment was completed by a registered nurse (RN). There was no evidence that the comprehensive psychosocial assessment was completed by a qualified MSW. CLINICAL RECORD 8: The patient elected the hospice benefit on 05/09/2026. The comprehensive psychosocial assessment was completed by a registered nurse (RN). There was no evidence that the comprehensive psychosocial assessment was completed by a qualified MSW. CLINICAL RECORD 14: The patient elected the hospice benefit on 02/13/202. The patient’s date of death was 02/21/2026. The comprehensive psychosocial assessment was completed by a registered nurse (RN). There was no evidence that the comprehensive psychosocial assessment was completed by a qualified MSW. During a joint clinical record review and interview on 06/17/2026, the Administrator/Director of Nursing confirmed that the registered nurse who performed the initial assessment also completed the comprehensive psychosocial assessment, as the agency did not have a qualified MSW employed from 01/01/2026 through 05/06/2026. An MSW was hired on 05/06/2026 and began seeing patients on 05/18/2026.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 27, 2026 | Follow-up inspection by the Community Health Accreditation Partner | No deficiencies cited |
| Jun 17, 2026 | Reaccreditation inspection by the Community Health Accreditation Partner | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 21, 2023.
- CMS doesn’t list its type of ownership.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.1 nurse care minutes per routine home care day, 5% of skilled nursing minutes at weekends and a visit near death for 93.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 79% at home, 15% in assisted living, 6% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.1 min |
| Skilled nursing minutes at weekends | 5% |
| Visits near death | 93.3% of patients who died |
Who owns it?
- 8 owners or officers are people: Garrett Ryum (corporate director, 50%); Garrett Ryum (managing employee (on the payroll), 50%); Michael Grobor (corporate officer, 50%); Michael Grobor (corporate director, 50%); Mark Hayes (owns 5% or more directly, 33%); Garrett Ryum (owns 5% or more directly, 33%); Michael Grobor (owns 5% or more directly, 33%); Kevin R Tench (managing employee (on the payroll), 10%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 81.82% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 25 hospices CMS’s data show serving patients in ZIP code 87109, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7.5; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Family Hospice, Ltd D/B/A Gentiva | 16 |
| Harmony Home Health Services, LLC | 5 |
| Compassus Hospice Albuquerque South | 17 |
| Heritage Hospice Inc. | Not given |
| Hospice De La Luz | 10 |
| Luna Del Valle | 21 |
| Q Hospice This hospice | 5 |
| Lilycare of New Mexico | 24 |
| Rio Grande Hospice LLC | 6 |
| Presbyterian Hospice Inpatient Unit | 2 |
| Ambercare Hospice Inc. | 7 |
| Hospice of New Mexico, LLC | 60 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.