Carepartners Hospice & Palliative Care Services
A hospice in Asheville, North Carolina 28803
21 Belvedere Road, Asheville, North Carolina 28803. (828) 255-0231.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 7 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 9 hospices serving ZIP code 28803 had 7.
The last inspection on record was on Apr 17, 2026: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Apr 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 17, 2026: reaccreditation inspection by The Joint Commission7 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6)(iv))
The inspectors’ words, 116 words
“Observed in Record Review. In 1 of 14 patient records reviewed, for active patients, it was noted by the nurse surveyor the nurse conducted a medication assessment but failed to follow up on a pending medication change. For HOSRRNHV#1, there was a new medication order on admission for Dexamethasone tablets twice a day and for Dexamethasone liquid twice day to be discontinued once the tablets are available. Two weeks after admission, both medication orders are on the medication profile and documentation in the nursing notes does not specify which one the patient is taking. Findings were discussed and verified with the RN Clinical Team Manager, the Accreditation Readiness Specialist, the Hospice Educator, and the Hospice Director.”
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Content of plan of care (42 CFR 418.56(c)(2))
“Observed in Record Review. In 1 of 14 patient records reviewed, it was noted by the nurse surveyor that orders were not clear or complete. For HOSRRHV#1, there was an order to increase the registered nurse visit frequency, however the order did not include the reason that the frequency was being increased. Findings were discussed and verified with the RN Clinical Manager, Home Health and Hospice Clinical Practice Director, Hospice Program Director, and the Division Director of Accreditation and Regulatory.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 188 words
“Observed in Record Review. In 4 of 14 patient records reviewed, it was noted by the nurse surveyor that orders were unclear. For HOSRRHV#4, medication orders included standing orders for Morphine, plus an order for a prn Morphine. The prn order did not have any parameters to indicate when it should be taken. HOSRRNHV#3, Wound care orders did not identify where the wound dressing was to be applied and who was responsible for cleaning and dressing the wound. HOSRRNHV#5, medication orders were unclear as to when patient was to take Tylenol versus Morphine for pain. Additionally, patient was on a standing order for an Albuterol nebulizer treatment every six hours with prn treatments every two hours without specific indications on when to use the prn order along with a prn order for an Albuterol inhaler without specific use instructions. HOSRRNHV#10, the patient had orders for two pain medications, Acetaminophen and Oxycodone without clear indications on when to use which medication. Findings were discussed and verified with the RN Clinical Manager, Home Health and Hospice Clinical Practice Director, Hospice Program Director, and the Division Director of Accreditation and Regulatory.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 167 words
“Observed in Record Review. In 3 of 5 patient records reviewed, for patients with a hospice aide, it was noted by the nurse surveyor that the hospice aide care plans did not include the information necessary for the hospice aide to effectively care for the patients. For HOSRRHV#1, the patient had on heel protector boots, there were no instructions to the hospice aide as to what she should do in regards with the boots (remove or not remove) during the bath. For HOSRRNHV#3, there were no instructions to notify the nurse for a change in the patient’s condition. For HOSRRNHV#5, the patient was on continuous oxygen and there were no instructions as to what to do with the oxygen during the patient’s shower. Additionally, there were no instructions to notify the nurse for a change in the patient’s condition. Findings were discussed and verified with the RN Clinical Manager, Home Health and Hospice Clinical Practice Director, Hospice Program Director, and the Division Director of Accreditation and Regulatory.”
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Content (42 CFR 418.104(a)(7))
“Observed in Record Review. In 1 of 14 patient records reviewed, for active patients, it was noted by the nurse surveyor that the medication profile was inaccurate. For HOSRRNHV#3, there was an order to apply Medi Honey to a patient’s wound, however, it was not on the medication profile. Findings were discussed and verified with the RN Clinical Team Manager, the Accreditation Readiness.”
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Discharge or transfer of care (42 CFR 418.104(e)(2)(i))
“Observed in Record Review. In 2 of 2 patient records reviewed, for live discharge, the organization failed to provide the patient’s attending physician with a copy of the hospice discharge summary. In review of HosRRDC#1 and HosRRDC#2 there was no documentation that the discharge summary was provided to the patient’s attending physician as required. This observation was reviewed with the Hospice Clinical Manager and Hospice program Director.”
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N/a (42 CFR 418.110(d)(1)(i))
The inspectors’ words, 93 words
“Observed in Building Tour. In 1 of 4 1-hr fire barrier door latching inspections, On building tour it was observed that 1 hour fire barrier cross corridor doors by room 1042 were equipped with required latching hardware but did not positive latch when tested. This area is protected throughout with fire suppression and smoke detection. This was confirmed by the Facility Manager. This finding was observed during survey activity, but corrected onsite prior to the surveyor’s departure. The corrective action taken needs to be included in the organization’s Evidence of Standards Compliance submission.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 17, 2026 | Reaccreditation inspection by The Joint Commission | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 15, 1985.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.8 nurse care minutes per routine home care day, 10.4% of skilled nursing minutes at weekends and a visit near death for 94.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 80% at home, 1% in assisted living, 2% in a nursing facility, 8% in a skilled nursing facility, 1% in a hospital, 7% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.8 min |
| Skilled nursing minutes at weekends | 10.4% |
| Visits near death | 94.5% of patients who died |
Who owns it?
- Carepartners HHA Holdings, Lllp owns 99% directly since Feb 1, 2019.
- 6 owners or officers are people: Tyler Groesser (corporate officer, 0%); Eric D Smith (managing employee (under contract), 0%); Jeffrey Brown (corporate officer, 0%); Jeffrey Brown (runs it (operational or managerial control), 0%); Melissa Red Hoffman (managing employee (on the payroll), 0%); Angela E White (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| HCA Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| HCA Healthcare Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Mh Hospital Holding Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Healthtrust Inc. - the Hospital Company | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Mh Master Holding Lllp | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Hti Hospital Holdings Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2019 |
| Carepartners HHA Holdings, Lllp | Owns 5% or more directly | 99% | Feb 1, 2019 |
| Carepartners HHA Holdings, Lllp | Limited partner | 99% | Feb 1, 2019 |
| Frisco Holding II | Owns 5% or more through other companies | 16.3% | Feb 6, 2026 |
| Hercules Holding II | Owns 5% or more through other companies | 14.4% | Feb 6, 2026 |
| Mh Master LLC | General partner | 1% | Feb 1, 2019 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 91% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.28% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 65.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 9 hospices CMS’s data show serving patients in ZIP code 28803, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Carepartners Hospice & Palliative Care Services This hospice | 7 |
| Hospice of the Carolina Foothills | 9 |
| Four Seasons the Care You Trust | 12 |
| Medi Home Hospice | 5 |
| Medi Home Health and Hospice | 0 |
| Carepartners Home Care & Hospice | 9 |
| Haywood Hospice and Palliative Care | 2 |
| Hospice of Yancey County | 0 |
| Carepartners Hospice & Palliative Care Services | 9 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.