Phoenix Home Care and Hospice
A hospice in Overland Park, Kansas 66202
6803 West 64th Street. Suite 101, Overland Park, Kansas 66202. (913) 384-2273.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026.
- 2 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 26 hospices serving ZIP code 66202 had 3.5.
The last inspection on record was on Mar 11, 2025: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Dec 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Dec 5, 2024: recertification inspection by the state2 deficiencies
-
Content of comprehensive assessment (42 CFR 418.54(c)(7))
The inspectors’ words, 402 words
“Based on record review, policy review, and staff interview, the agency failed to ensure that each patient received an accurate, patient specific comprehensive assessment that included an initial bereavement assessment for 3 (Patients 1, 12 and 14) of 19 sample patients. This failed practice by the hospice placed all patients and their families at risk of unmet needs related to their bereavement plan of care. Findings Include: Review of agency policy titled, “Bereavement PC 130,” dated 09/01/24, showed, “The Hospice will perform an initial bereavement assessment of the needs of the patient’s family and other care individuals focusing on the social, spiritual, and cultural factors that may impact their ability to cope with the patient’s death as part of the Initial Comprehensive Assessment. The bereavement assessment will be completed by the Hospice’s spiritual counselor, social worker (SW), and /or the registered nurse (RN).” Patient 1 Review of Patient 1’s clinical record showed a Start of Care date of 11/23/24 and a Primary Diagnosis of Hemiplegia. Review of the Comprehensive Assessment, dated 11/23/24, lacked documentation to support a bereavement assessment was performed by the Registered Nurse. Review of the Initial visit note for the Chaplin, dated11/25/24, lacked documentation to support a bereavement assessment was performed. Patient 12 Review of Patient 12’s clinical record showed a Start of Care date of 11/08/24 and a Primary Diagnosis of Senile Degeneration of Brain. Review of the Comprehensive Assessment, dated 11/08/24, lacked documentation to support a bereavement assessment was performed by the Registered Nurse. Review of the clinical record showed the patient and family had refused Chaplain services. There was no documentation to support the initial bereavement assessment was completed by the RN or SW as part of the Comprehensive Assessment, when Chaplain services were refused. Patient 14 Review of Patient 14’s clinical record showed a Start of Care date of 11/21/24 and a Primary Diagnosis of Congestive Obstructive Pulmonary Disease. Review of the Comprehensive Assessment, dated 11/21/24, lacked documentation to support a bereavement assessment was performed by the Registered Nurse. Review of the clinical record showed the Chaplain visit was scheduled to be performed on 12/16/24 (twenty-five days after admission to service) and greater than the allowed time frame to complete the Initial Comprehensive Assessment. During an interview on 12/04/24 at 2:05 PM, Staff A, Administrator, confirmed the agency failed to ensure initial bereavement assessments were completed for patients, as part of the Initial Comprehensive Assessment.”
-
Discharge or transfer of care (42 CFR 418.104(e)(2))
The inspectors’ words, 324 words
“Based on record review and staff interview, the hospice agency failed to send a discharge summary to the certifying physician upon discharge from services for 2 (Patient 15 and 16) of 19 sample patients. The deficient practice had the potential to affect patient safety and to place the patients at risk for adverse outcomes related to the lack of care coordination with other health care services. Findings Include: Patient 15 Review of Patient 15’s clinical record showed the Home Health Certification and Plan of Care with a Start of Care date of 01/17/24 and a Primary Diagnosis of Other Cerebral Infarct. Review of episode period 08/14/24 to 10/12/24 showed the patient had requested to go to the hospital for wound care treatments and had signed a revocation form on 10/09/24. Review of the clinical record lacked documentation to show a discharge summary was sent to the certifying physician at the time of the discharge from services or any time thereafter. Patient 16 Review of Patient 16’s clinical record showed the Home Health Certification and Plan of Care with a Start of Care date of 01/03/24 and a Primary Diagnosis of Chronic Obstructive Pulmonary Disease. Review of the episode period 08/30/24 to 10/28/24 showed that the patient was a live discharge due to no longer being terminally ill and a Notice of Medicare Non-Coverage (NOMONC) form was given to and signed by the patient on 10/24/24. The patient was discharged from hospice services on 10/28/24 however, there was no documentation to support a discharge summary was sent to the certifying physician at the time of the discharge or any time thereafter. During an interview on 12/04/24 at 3:35 PM, with Staff A, Administrator, and Staff C, Vice President of Operations (VP), the staff stated there was a system process for generating and sending out a discharge summary however, they confirmed that the patients’ discharge summaries had not been sent out to the physicians as required.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 11, 2025 | Recertification inspection by the state | No deficiencies cited |
| Dec 5, 2024 | Recertification inspection by the state | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Nov 23, 2016.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.7 nurse care minutes per routine home care day, 8.5% of skilled nursing minutes at weekends and a visit near death for 94.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 68% at home, 8% in assisted living, 23% in a nursing facility, 1% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 14.7 min |
| Skilled nursing minutes at weekends | 8.5% |
| Visits near death | 94.5% of patients who died |
Who owns it?
- Proactive Home Care, LLC owns 100% directly since Oct 20, 2021.
- 13 owners or officers are people: Philip R Melugin (owns 5% or more through other companies, 7.99%); Susan Marberry (corporate officer); Susan Marberry (runs it (operational or managerial control)); Debra R Mullen (managing employee (on the payroll)); Jeffery S Bonham (corporate officer); Jeffery S Bonham (corporate director); Emily S Worthington (managing employee (under contract)); Emily S Worthington (runs it (operational or managerial control)); Kathy Poland (corporate officer); Kathy Poland (corporate director); Elizabeth Valldeperas (managing employee (on the payroll)); Elizabeth Valldeperas (runs it (operational or managerial control)); Philip R Melugin (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Proactive Home Care, LLC | Owns 5% or more directly | 100% | Oct 20, 2021 |
| Table Rock Acquisition Co., LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
| New Day Healthcare Intermediate LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
| New Day Healthcare, LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
| Phoenix Healthcare Holdings LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
| New Day Healthcare Holdings, LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 80% rated it 9 or 10 out of 10, and 83% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 95.19% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 68.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 26 hospices CMS’s data show serving patients in ZIP code 66202, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3.5; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Phoenix Home Care and Hospice This hospice | 2 |
| Hospice Care of VNA | 2 |
| Catholic Comm Hospice | Not given |
| Kansas Palliative & Hospice Care | 7 |
| Ascend Hospice | 3 |
| Kansas City Hospice and Palliative Care | 0 |
| Interim Healthcare of Kansas City, Inc. | Not given |
| Harbor Hospice of Kansas LP | 6 |
| Ahc Home Health of Kansas, LLC (Hospice) | 8 |
| Specialized Hospice, LLC | 2 |
| Acg Hospice | 2 |
| Hospice the University of Kansas Health System | 23 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.