Serenity Hospice
A hospice in Fort Mohave, Arizona 86426
5059 S Lakewood Rd, Fort Mohave, Arizona 86426. (928) 788-0027.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 8 deficiencies cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 14 hospices serving ZIP code 86426 had 6.
The last inspection on record was on Mar 5, 2024: a follow-up inspection by The Joint Commission.
2 deficiencies at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
8 deficiencies in 1 month of the last 36. Last cited Jan 2024. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 26, 2024: reaccreditation inspection by The Joint Commission8 deficiencies
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Medical director (42 CFR 418.102)
“Observed in Document Review. During opening conference with the administrator and the Director of Nursing for the hospice program it was noted that there was no alternate physician designated by the hospice to assume the responsibility of the medical director. This was discussed with and confirmed by the administrator.”
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N/a (42 CFR 418.110(a))
“Observed in Tracer Activities. Leaders did not provide sufficient staffing as evidenced by the organization did not have an Alternate Medical Director ,which resulted in a Condition Level deficiency at 418.102”
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Update of comprehensive assessment (42 CFR 418.54(d))
“Observed in Record Review. In 1 of 14 patient records reviewed, it was noted that for HOSNHVRR#6 the RN did not visit the patient at least every 15 days to perform comprehensive assessment. For example, the LPN was the primary nurse seeing the patient and the RN visits were done at the end of October, the first of December then 3 weeks later in December. This was confirmed by the DON and administrator assisting with record review.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 130 words
“Observed in Record Review. In 5 of 14 patient records reviewed, it was noted that goals stated on the hospice plan of care were not timed or measurable. For example, in HOSDCRR#1 and HOSRRNHV# all goals were stated as Ongoing. In record review for home visits #1 and #2 it was noted that some goals were also stated as ongoing and some were not measurable. For example, Caregiver will verbalize non verbal pain cues, Patient will have symptoms of fluid volume controlled within limits of the disease, Caregiver will verbalize plan for skin integrity, Anxiety will be absent or reduced to an acceptable level, Caregiver will verbalize understanding of expected decline. This was also noted in HOSNHVRR#4 where all goals were stated as ongoing. This was discussed with the administrator.”
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Prevention (42 CFR 418.60(a))
“Observed in Patient Home. In 2 of 2 home visits conducted, by the same LPN, she was observed using hand gel after removal of gloves and prior to entering her nursing bag. She did not rub the gel until it was completely absorbed but instead was observed waving her hands to dry them. This was discussed with the DON and administrator upon return to the office.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 137 words
“Observed in Record Review. In 3 of 14 patient records reviewed, it was noted that the aide care instructions did not include specific instructions for the hospice aide. For example, in HOSRRNHV#1 the patient had a wound present at the start of care and also developed additional wounds during the course of care however there were no instructions to the aide that indicated the presence of the wounds or how to manage them during bathing. In another example, in HOSRRNHV#2 the patient was ordered oxygen continuously at 2 L/min. In another example in HOSRRNHV#5 the patient was recieving oxygen at 3L/nc continuously. In both examples the aide instruction sheet did not contain any instructions for the aide regarding the use of oxygen during the shower. This was discussed with the administrator who provided assistance with record reviews.”
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Level of activity (42 CFR 418.78(e))
“Observed in Document Review. During discussion with the administrator and review of the Volunteer Services program it was noted that the required 5% of the total patient care hours were not provided. In the past 10 months the rate was documented in the QAPI program at 1.65%.”
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Discharge or transfer of care (42 CFR 418.104(e)(3)(i))
“Observed in Record Review. In 2 of 2 patient records reviewed, that were live discharges, it was noted that there was a discharge note form however it did not include a summary of the patient’s care including treatments, symptoms and pain management. This was discussed with the administrator assisting with record review.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 5, 2024 | Follow-up inspection by The Joint Commission | No deficiencies cited |
| Jan 26, 2024 | Reaccreditation inspection by The Joint Commission | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Aug 27, 2021.
- Ownership: for-profit.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.1 nurse care minutes per routine home care day, 5.7% of skilled nursing minutes at weekends and a visit near death for 100% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 78% at home, 22% in assisted living.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.1 min |
| Skilled nursing minutes at weekends | 5.7% |
| Visits near death | 100.0% of patients who died |
Who owns it?
- Jp Hassett and Co LLC owns 100% directly since Dec 20, 2022.
- 9 owners or officers are people: John Hassett (corporate officer); John Hassett (managing employee (on the payroll)); Kristina Paden (managing employee (on the payroll)); Jordan Aaron Fisher (managing employee (under contract)); Whitney Johnson (managing employee (under contract)); Trisha Read (managing employee (on the payroll)); Ammar Kafa (managing employee (under contract)); Kadee Teegardin (managing employee (on the payroll)); Koruon Karen Daldalyan (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Jp Hassett and Co LLC | Owns 5% or more directly | 100% | Dec 20, 2022 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 92.86% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 78.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 14 hospices CMS’s data show serving patients in ZIP code 86426, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 8.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Arizona Life Hospice - Mohave | Not given |
| Serenity Hospice This hospice | 8 |
| Hospice of the Valley - Central | Not given |
| Hospice of Havasu, Inc. | 0 |
| Kingman Regional Medical Center Hospice | Not given |
| Hospice Compassus - Bullhead City | 4 |
| Beacon of Hope Hospice | 10 |
| Beacon of Hope Hospice | 11 |
| Living Waters Hospice, LLC | 10 |
| River Valley Hospice | 0 |
| Billet Hospice Inc. Bullhead City | 3 |
| Family Care Hospice | 32 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.