Brookdale Home Health
A home health agency in Redmond, Washington 98052
11241 Willows Rd NE, Ste 210, Redmond, Washington 98052. (206) 417-7700.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3of 5 quality of patient care rating
- 3of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Aug 13, 2025: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Aug 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Aug 13, 2025: recertification inspection1 deficiency
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Strengths, Goals, And Care Preferences
The inspectors’ words, 556 words
“Strengths, goals, and care preferences CFR(s): 484.55(c)(2) The patient’s strengths, goals, and care preferences, including information that may be used to demonstrate the patient’s progress toward achievement of the goals identified by the patient and the measurable outcomes identified by the HHA; This Element is not met as evidenced by: Based on document review, record review, and interview the agency failed to establish patient-specific goals for each discipline that may be used to demonstrate the patient’s progress toward achieving their discipline specific goals for 6 of 10 patients (Patient #102, Patient #103, Patient #104, Patient #105, Patient #108, and Patient #110). Failure to establish patient-specific goals prevents patients from achieving their individualized home health goals. Findings included: 1. Document review of the agency’s policy titled, “Patient Assessment, Initial and Reassessment,” (Policy No. 2.1.002 Revised Date: 09/01/24) showed upon admission and reassessment, the clinicians collect the patients’ goals which is used to demonstrate the patient’s progress toward achievement of goals identified by the patient and as identified by the agency. 2. Record review of patient records for Patient #102, Patient #103, Patient #104, Patient #105, Patient #108, and Patient #110 showed: a. Patient #102 was admitted on 07/10/25 with the primary diagnosis of Spinal Stenosis. The comprehensive initial assessment was completed by the Registered Nurse (RN) and showed patient-specific goals for nursing was to move up and down without pain. There was no documentation to show patient-specific goals for Physical Therapy (PT) and Occupational Therapy (OT). b. Patient #103 was admitted on 07/25/25 with the primary diagnosis of Cerebral Infarction. The comprehensive initial assessment was completed by the Registered Nurse (RN) and showed patient-specific goals for nursing was to get stronger. There was no documentation to show patient-specific goals for PT and OT. c. Patient #104 was admitted on 10/01/24 with the primary diagnosis of Abscess to the Right Lower Extremity. The comprehensive initial assessment was completed by the Registered Nurse (RN) and showed patient-specific goals for nursing was to heal wounds. There was no documentation to show patient-specific goals for PT and OT. d. Patient #105 was admitted on 06/26/25 with the primary diagnosis of Esophageal Injury. The comprehensive initial assessment was completed by the Registered Nurse (RN) and showed patient-specific goals for nursing was to be able to walk. There was no documentation to show patient-specific goals for PT and OT. e. Patient #108 was admitted on 08/13/24 with the primary diagnosis of Laceration on the head. The comprehensive initial assessment was completed by the Registered Nurse (RN) and showed patient-specific goals for nursing was to heal wounds and be comfortable. There was no documentation to show patient-specific goals for PT and OT. f. Patient #110 was admitted on 02/24/25 with the primary diagnosis of Diabetes Mellitus. The comprehensive initial assessment was completed by the Registered Nurse (RN) and showed patient-specific goals for nursing was to find a place to live. There was no documentation to show patient-specific goals for PT and OT. 3. On 08/13/25 at 11:00 AM, Surveyor #1 interviewed the agency’s Area Administrator (Staff #110) regarding the lack of patient-specific goals for the other disciplines that care for the patient. Staff #110 acknowledged the findings and stated that the clinicians established their clinical goals for the patients but was unable to provide documentation of patient-specific goals for each PT and OT services.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 13, 2025 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Oct 29, 1980.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Health at Home Holdings-Seattle Metro, LLC owns 100% directly since Nov 1, 2021.
- 6 owners or officers are people: Marcus Macip (corporate officer); Kimberly Seymour (corporate officer); Kenisha D. Gore (managing employee (on the payroll)); Wendy Daigle (corporate director, 0%); Joshua Lee Proffitt (corporate officer); Jessica Teran (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Feb 22, 2023 |
| Health at Home Holdings-Seattle Metro, LLC | Owns 5% or more directly | 100% | Nov 1, 2021 |
| Health at HOME Holdings LLC | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Tennessee Health CARE Group LLC | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| LHC Group Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
How do patients fare?
- CMS rates its quality of patient care 3 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (69 surveys completed): 73% rated it 9 or 10 out of 10, and 80% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 88.26% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 9.90% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.04% (same as the national rate) |
How does it compare nearby?
- Of the 12 agencies CMS’s data show serving patients in ZIP code 98052, where this agency’s office is, 11 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Brookdale Home Health This home health agency | 3 |
| Kaiser Permenante Washington Home Health | 2.5 |
| Providence at Home With Compassus Home Health, King | 3.5 |
| Evergreenhealth Home Care Services | 4.5 |
| Centerwell Home Health | 3.5 |
| Careage Home Health | 3 |
| Kline Galland Home Health | 4.5 |
| Amedisys Home Health | 4 |
| Alpha Home Health, King County | 3.5 |
| Eden Home Health | 4.5 |
| Haven Home Health Care | 2.5 |
| Accentcare Home Health of King County, LLC | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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