Centerwell Home Health
A home health agency in Kent, Washington 98032
20829 72nd Avenue S, Ste 125, Kent, Washington 98032. (253) 395-5133.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3.5of 5 quality of patient care rating
- 3of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Oct 23, 2024: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Oct 23, 2024: recertification inspection2 deficiencies
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Encoding And Transmitting Oasis
The inspectors’ words, 237 words
“Encoding and transmitting OASIS CFR(s): 484.45(a) Standard: An HHA must encode and electronically transmit each completed OASIS assessment to the CMS system, regarding each beneficiary with respect to which information is required to be transmitted (as determined by the Secretary), within 30 days of completing the assessment of the beneficiary. This Standard is not met as evidenced by: Based on record review and interview the agency failed to transmit patient data to the Centers for Medicare and Medicaid Services (CMS) database in a timely manner for 1834 of 4671 records transmitted between 09/01/23 and 09/30/24. Failure to transmit patient data timely could result in inaccurate data and cause delays for patients to receive full benefits. . 1. As part of the pre-survey preparation, the Surveyors reviewed the “HHA Error Summary by Agency” report from 09/01/23 and 00/30/24 generated from the iqies.cms.gov website. The review showed that the agency had 1834 of 4671 patient assessments (M090) that were not submitted in a timely manner. This resulted in a 39.26% late submission error rate. 2. On 10/22/24 at 2:30 PM, Surveyor #6 interviewed the Branch Director (Staff #601) regarding the error rate for M090. Staff #601 stated that the agency was not aware of any late submission errors and they regularly review the submission report from their electronic medical records (EMR) vendor. Staff #601 stated that they will make changes in their workflow processes to be in compliance. .”
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Advise The Patient Of Discharge For Cause
The inspectors’ words, 329 words
“Advise the patient of discharge for cause CFR(s): 484.50(d)(5)(i) (i) Advise the patient, representative (if any), the physician(s) or allowed practitioner(s), issuing orders for the home health plan of care, and the patient’s primary care practitioner or other health care professional who will be responsible for providing care and services to the patient after discharge from the HHA (if any) that a discharge for cause is being considered; This Element is not met as evidenced by: Based on record review and interview, the agency failed to provide the Notice of Medicare Non-Coverage (NOMNC) on patients being considered for discharge for cause on 2 of 5 discharged patient records (Patients #614 and #615). Failure to provide 48-hours notification of impending discharge and the Notice of Medicare Non-Coverage to patients being considered for discharge prevents timely continuity of care and coordination that may put patients at risk of abandonment. . Findings included: 1. Document review of the agency policy titled, “Discharge or Transfer Policy and Job Aid,” (Policy No. 03-25 Review Date 09/2024), showed that patients are to be provided with the Notice of Medicare Non-Coverage (NOMNC) form no less than two days prior to discharge from the agency. 2. Record review of discharged patient records for Patient # 614 and #615 showed: a. Patient #614 had a start of care date of 12/05/23 and their discharge date occurred on 01/31/24. There was no documentation in the records to show that the agency provided the NOMNC prior to discharge. b. Patient #615 had a start of care date of 09/13/23 and their discharge date occurred on 11/24/23. There was no documentation in the records to show that the agency provided the NOMNC prior to discharge. 3. On 10/23/24 at 12:30 PM, Surveyor #6 interviewed the agency Clinical Manager (Staff #612) about the missing documentation of NOMNC in the discharged patients’ records. Staff #612 acknowledged the findings and stated that they were unable to find the documentation in the records. . .”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 23, 2024 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Oct 9, 1980.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Centerwell Health Services Holding Corp owns 100% directly since Sep 30, 1999.
- 16 owners or officers are people: Courtney D Durall (corporate officer, 0%); Stuart Bradley Keller (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer); Caleb Gallifant (corporate officer, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Valerie Talkers (corporate officer, 0%); Richard Lindsay-Jones (corporate officer, 0%); Cassie Houff (corporate officer, 0%); Amaka Agumadu (corporate officer, 0%); Casey Mckeon (corporate officer, 0%); Casey Mckeon (corporate director, 0%); Kendra Clark (corporate officer, 0%); Sean Turner (corporate officer); Jamie Laturner (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Centerwell Health Services Holding Corp | Owns 5% or more directly | 100% | Sep 30, 1999 |
| Humana Inc. | Owns 5% or more through other companies | 100% | Aug 17, 2021 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 100% | Mar 10, 2000 |
How do patients fare?
- CMS rates its quality of patient care 3.5 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (269 surveys completed): 84% rated it 9 or 10 out of 10, and 73% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 75.54% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 8.82% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.88% (same as the national rate) |
How does it compare nearby?
- Of the 19 agencies CMS’s data show serving patients in ZIP code 98032, where this agency’s office is, 17 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Centerwell Home Health This home health agency | 3.5 |
| Kaiser Permenante Washington Home Health | 2.5 |
| Multicare Good Samaritan Home Health | 3 |
| Sea Mar Home Health | 1 |
| Providence at Home With Compassus Home Health, King | 3.5 |
| Evergreenhealth Home Care Services | 4.5 |
| Wesley Homes at Home, LLC | 2.5 |
| Assured Home Health | 3 |
| Careage Home Health | 3 |
| Signature Healthcare at Home | 4 |
| Kline Galland Home Health | 4.5 |
| Puget Sound Home Health of King County | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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