Faith Home Care Services, L.L.C.
A home health agency in Tulsa, Oklahoma 74136
2530 E 71st Street, Suite H, Tulsa, Oklahoma 74136. (918) 621-4454.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2of 5 quality of patient care rating
- Not rated patient survey rating
- 3 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Nov 6, 2024: a recertification inspection.
3 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Nov 2024. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Nov 6, 2024: recertification inspection3 deficiencies
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Governing Body
The inspectors’ words, 180 words
“Governing body CFR(s): 484.105(a) Standard: Governing body. A governing body (or designated persons so functioning) must assume full legal authority and responsibility for the agency’s overall management and operation, the provision of all home health services, fiscal operations, review of the agency’s budget and its operational plans, and its quality assessment and performance improvement program. This Standard is not met as evidenced by: Based on record review and interview, the agency failed to ensure governing body oversight of the agency’s budget and policies and procedures for all agency patients and staff employed by the agency for 2023 and 2024. A review of administrative records from November 5, 2022 - November 6,2024 showed no approval of the budget and no approval of policy and procedure. Findings: On 11/06/24 governing board meeting minutes were reviewed from November 5, 2022 - November 6,2024. The governing body did not approve the budget or policy and Policy and Procedure Manual. On 11/06/24 at 12:34 pm, Staff B reported she was unaware the governing body should be approving the budget and Policy and Procedure Manual annually.”
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Visit Schedule
The inspectors’ words, 255 words
“Visit schedule CFR(s): 484.60(e)(1) Visit schedule, including frequency of visits by HHA personnel and personnel acting on behalf of the HHA. This Element is not met as evidenced by: Based on record review and interview, the agency failed to ensure: 1) SN frequencies were followed as ordered for one (Pt #5) of seven patients; and 2) CHHA frequencies were followed as ordered for one (Pt #6) of seven patients. Findings: Pt #5 A review of a POC dated 07/05/24 - 09/02/24 showed orders for a SN frequency of once a day for 60 days. Documentation showed no SN visits 07/11/24, 07/13/24, 07/14/24, 07/16/24, 07/16/24, 07/17/24, 07/20/24, 07/21/24,07/22/24, 07/24/24, 07/26/24, 07/27/24, 07/28/24, 07/30/24, and 7/31/24. Documentation showed no orders for SN frequency changes, no patient/caregiver refusal and no missed visit notes for these dates. Pt #6 A review of the POC dated 08/08/24 to 10/06/24 showed CHHA visits ordered twice a week for one week, five times a week for one week, four times a week for one week, three times a week for two weeks, twice a week for two weeks, and once a week once a week for two weeks. A review of the clinical record showed for the week of 09/01/24 - 09/07/24 one missed visit completed; one visit completed (one visit missing). Documentation showed no orders for CHHA frequency changes, no patient/caregiver refusal of visits and no other missed visit notes. On 11/06/24 at 1255 Staff C stated the CHHA visit frequency was not followed for the week of 09/01/24 - 09/07/24.”
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Coordinate Referrals;
“Coordinate referrals; CFR(s): 484.105(c)(3) Coordinating referrals, This Element is not met as evidenced by: Based on record review and interview, the agency failed to ensure a referral was provided by a physician for one (Patient #2) of seven patients. Findings: Patient #2 A review of the clinical record showed no referral for admission date of 04/19/24. On 11/06/20 at 11:50 am, Staff C stated there was no referral in the clinical record for Pt #2.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 6, 2024 | Recertification inspection | 3 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Apr 16, 2007.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 3 owners or officers are people: Sharlette A Donaldson (owns 5% or more directly, 100%); Krystal M Shephard (corporate director); Krystal M Shephard (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 2 of 5.
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “Fewer than 70 patients completed the survey.”
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, worse; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 37.73% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 18.19% (worse than the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.14% (same as the national rate) |
How does it compare nearby?
- Of the 34 agencies CMS’s data show serving patients in ZIP code 74136, where this agency’s office is, 30 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 2 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Saint Francis Home Health | 4 |
| Complete Home Health of Western Oklahoma | 2 |
| Rice Home Health LLC | Not given |
| Faith Home Care Services, L.L.C. This home health agency | 2 |
| Ascension at Home - Tulsa | 3 |
| Truheart Home Health | 2.5 |
| Millennium Home Health Care, Inc. | 2.5 |
| Elara Caring Xxv | 5 |
| Care Plus Home Health Care, Inc. | 1.5 |
| Mashovin Home Health Care, Inc. | Not given |
| Mays Housecall Home Health of Tulsa, LLC | 4.5 |
| Shanadoa Home Health, Inc. | 3.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.