Centerwell Home Health
A home health agency in Hammond, Louisiana 70403
1305 Derek Drive, Suites 1 & 2, Hammond, Louisiana 70403. (985) 429-9040.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 4.5of 5 quality of patient care rating
- 5of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jul 10, 2024: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jul 2024. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jul 10, 2024: recertification inspection1 deficiency
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Reviewed, Revised By Physician Every 60 Days
The inspectors’ words, 226 words
“Reviewed, revised by physician every 60 days CFR(s): 484.60(c)(1) The individualized plan of care must be reviewed and revised by the physician or allowed practitioner who is responsible for the home health plan of care and the HHA as frequently as the patient’s condition or needs require, but no less frequently than once every 60 days, beginning with the start of care date. This Element is not met as evidenced by: Based on record review and interview, the agency failed to have the Plan of Care (PoC) reviewed and approved by the physician no less frequently than every 60 days, beginning with the SOC (Start of Care) date. This failed practice was identified for 1 (#4) of 7 (#1-#7) sampled patients whose clinical records were reviewed. Findings: Review of Patient #4’s clinical record revealed a SOC date of 04/03/2024. Review of the PoC/485 for the certification period 04/03/2024 to 06/01/2024 revealed the physician’s review and approval signature was dated 06/05/2024, which was 63 days after the SOC date. An interview with S1ADM was conducted on 07/10/2024 at 11:35 a.m., and the PoC for Patient #4 was reviewed. S1ADM stated the patient’s physician should review and approve all patient’s PoC/485’s within 60 days of the SOC date. S1ADM confirmed Patient #4’s aforementioned PoC/485 was not reviewed and approved within the required 60-day period and should have been.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 10, 2024 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Sep 15, 1992.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Synergy, Inc. owns 100% directly since Dec 28, 2001.
- 16 owners or officers are people: Courtney D Durall (corporate officer, 0%); Stuart Bradley Keller (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer); Caleb Gallifant (corporate officer, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Valerie Talkers (corporate officer, 0%); Richard Lindsay-Jones (corporate officer, 0%); Cassie Houff (corporate officer, 0%); Amaka Agumadu (corporate officer, 0%); Casey Mckeon (corporate officer, 0%); Casey Mckeon (corporate director, 0%); Kendra Clark (corporate officer, 0%); Sean Turner (corporate officer, 0%); Carrie Matherne (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Synergy, Inc. | Owns 5% or more directly | 100% | Dec 28, 2001 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| SHC Holding Inc. | Owns 5% or more through other companies | 100% | Mar 6, 2006 |
| Humana Inc. | Owns 5% or more through other companies | 100% | Aug 17, 2021 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Pf Development 21, LLC | Owns 5% or more through other companies | 100% | Dec 1, 2013 |
How do patients fare?
- CMS rates its quality of patient care 4.5 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (42 surveys completed): 90% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, worse; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 4.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 78.30% (same as the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 18.98% (worse than the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.90% (same as the national rate) |
How does it compare nearby?
- Of the 34 agencies CMS’s data show serving patients in ZIP code 70403, where this agency’s office is, 30 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 4.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Life Source Home Health | 4 |
| Stat Home Health Triton | 4.5 |
| Apex Home Health, LLC | 4 |
| Audubon Home Health of Hammond | 3 |
| Elara Caring | 4.5 |
| Centerwell Home Health This home health agency | 4.5 |
| Modern Home Health, Inc. | 3 |
| Vitalcaring Group | 4 |
| Egan-Ochsner Home Health Northshore | 3.5 |
| Elara Caring | 5 |
| Southeast Louisiana Home Health, LLC | 5 |
| Concerned Care Home Health, Inc. | 2.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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