Hearth Record

Joyful Care Children’s Academy LLC

A child day center in Suffolk, Virginia 23435

3575 Bridge Road Ste. 1, Suffolk, Virginia 23435. (757) 967-0606.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 10 deficiencies in 3 months of the last 36. Last cited May 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

22 inspections on record, the latest on May 20, 2026.

10 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

10 deficiencies in 3 months of the last 36. Last cited May 2026. The last 3 years, to Nov 5, 2026.

10 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

May 20, 2026: subsidy health and safety inspection6 deficiencies
  • 22.1-289.035-B-4

    “The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. Staff #5, employed for a month, did not have documentation of requesting a central registry check and sex offender search from one state.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-260-A

    “The center shall have an annual fire inspection report from the appropriate fire official having jurisdiction. The fire inspection is overdue by three months.”

    Rule 8VAC20-780-260-A.

  • 8VAC20-780-270-A

    “The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. Children’s cots in the 2’s room were stacked in a way to place the fitted sheet against cot legs that are placed on the floor. A three-wheeler on the playground was missing the seat.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-280-B

    “Hazardous substances must be in a locked place that prevents access by children. Hand sanitizer was observed unlocked in three classrooms, two of the rooms within reach of children.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-350-B-3

    “The required ratio for children two years old is one staff per eight children. Two staff were present with seventeen children in the two and three year old group.”

    Rule 8VAC20-780-350-B-3.

  • 8VAC20-780-350-B-4

    “The required ratio for children three years old up to school age is one staff per ten children. One staff was present with eleven children in the Pre-K room.”

    Rule 8VAC20-780-350-B-4.

Sep 15, 2025: inspection2 deficiencies
  • 8VAC20-780-500-C

    “Toilet chairs shall be emptied promptly and cleaned and sanitized after each use. One of three potty chairs in the 2’s & 3’s class bathroom had yellow liquid substance in the bowl.”

    Rule 8VAC20-780-500-C.

  • 8VAC20-780-570-A

    “Children in high chairs or feeding tables shall be securely fastened with the safety belt. Infants observed in high chairs did not have the safety belt securely fastened.”

    Rule 8VAC20-780-570-A.

Mar 13, 2025: inspection2 deficiencies
  • 8VAC20-780-160-A

    “Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. Staff #1’s TB was dated two months prior to the date of employment.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-60-A

    “Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record for Child #5, enrolled for two months, was missing the name and phone number of the child’s physician”

    Rule 8VAC20-780-60-A.

Oct 16, 2023: inspection2 deficiencies
  • Repeat Violation Based on review, facility did not ensure 2 of 5 staff have a fingerprinting results letter prior to beginning employment.

    “Evidence: The following was found during record review: 1. The record for staff #1 (start date 6/15/2023) had a fingerprinting results letter dated 6/21/2023. 2. The record for staff #2 (start date 8/9/2023) had a fingerprinting results letter day 8/16/2023.”

    Rule 22.1-289.035-B-2.

  • Based on observation, facility did not ensure there is resilient surfacing in required fall zones under and around outside play equipment that is climbing and/or has moving parts.

    “Evidence: The following was observed on the playground: 1. There was 3.5’ of fall zone between the side of the blue plastic playset with slide and the fence. 2. There was 3’ of fall zone from the jeep slide to the fence. 3. There was 3’ of fall zone from the corner of the plastic slide playset to the wood border and then concrete area.”

    Rule 8VAC20-780-330-B.

May 17, 2023: complaint inspection2 deficiencies
  • Based on observation, facility did not ensure hazardous substances are kept in a locked place.

    “Evidence: The following was observed: 1. Multi-purpose cleaner labeled caution and keep out of reach of children was stored in an unlocked cabinet under the diapering table in the toddler room. 2. Hand sanitizers were stored on diapering tables in the classrooms.”

    Rule 8VAC20-780-280-B. From a complaint.

  • Based on observation and interview, facility did not clean and sanitize the diapering surface after each diaper change as required.

    “Evidence: The following was observed: 1. A cloth rag was observed on the diapering tables in three classrooms. Staff reported they use the rag throughout the day to wipe off the diapering pad after cleaning and/or sanitizing the surface. The same rag is used in each room for the entire day. 2. Staff changed a child’s diaper in the toddler room. She sprayed the diapering surface with bleach/water solution and returned two minutes later to wipe the surface. Staff did not clean the surface.”

    Rule 8VAC20-780-500-B. From a complaint.

Mar 30, 2023: complaint inspection2 deficiencies
  • Based on interview, facility did not ensure during stated hours of operation there shall always be on the premises, when one or more children are present, one staff member and an immediately available staff member, volunteer or other employee.

    “Evidence: On this date, staff #1 arrived at 6:00 AM and was present in the building with 3 children until staff #2 arrived at 6:09 AM. Both staff confirmed staff #1 was present with children and there was no other staff or employees on the premises.”

    Rule 8VAC20-780-340-C. From a complaint.

  • Based on observation and interview, facility did not ensure there is at least 1 staff per 5 children when the youngest in the group is of toddler age (16 months up to 24 months).

    “Evidence: On this date at approximately 7:20 AM, Staff #3 was present with 6 children in the toddler classroom. The youngest child in the group is 16 months old. Staff #3 stated the second staff is expected arrived at 8:00 AM.”

    Rule 8VAC20-780-350-B-2. From a complaint.

Jan 25, 2023: inspection11 deficiencies
  • Based on record review and staff interview, the licensee did not obtain a copy of the results of a criminal history record information check and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years.

    “Evidence: Staff #3?s, first date of employment October 18, 2022, did not contain out of state criminal records checks for Alabama where they had lived within the last five years.”

    Rule 22.1-289.035-B-4.

  • Based on observation, licensee failed to ensure electrical outlets have protective covers in areas where preschool age children are served.

    “Evidence: In the Early Preschool (2’s) room, 3 electrical outlets were observed without covers. Each outlet was lower to the floor and within reach of children.”

    Rule 8VAC20-780-290-A-3.

  • Based on observation, licensee failed to ensure children under 10 years of age are always within actual sight and sound supervision of staff, except that staff need only be able to hear a child who is using the restroom provided certain requirements are met.

    “Evidence: At approximately 2:05 PM, 1 staff member was observed with 21 children in the Early Preschool (2’s) classroom. Staff member was observed going into the restroom in the rear of the classroom and changing a child’s diaper. While changing the child’s diaper, the children in the room were not within sight supervision of staff.”

    Rule 8VAC20-780-340-F.

  • Based on observation, the licensee did not ensure there is at least one staff for every four children for groups with infant age children (birth up to 16 months old).

    “Evidence: At approximately 1:50 PM, staff #4 was observed with 6 children in the waddlers classroom which has children age 10 months to 16 months old. Staff reported no one else was working with her today in the classroom.”

    Rule 8VAC20-780-350-B-1.

  • Based on observation, licensee failed to ensure there is at least 1 staff member with 16 children during the designated rest time when the group includes children age 2 years.

    “Evidence: At approximately 2:05 PM, 1 staff was present in the Early Preschool (2’s) room with 21 children. Children were observed napping.”

    Rule 8VAC20-780-350-I.

  • Based on interview, licensee failed to ensure there is a written procedure for prevention of shaken baby syndrome or abusive head trauma, including coping with crying babies.

    “Evidence: Director stated there is not a written procedure addressing prevention of shaken baby syndrome or abusive head trauma, including coping with crying babies.”

    Rule 8VAC20-780-40-K.

  • Based on observation, licensee failed to ensure there is at least 12 inches of space between occupied cots and rest mats.

    “Evidence: In the Early Preschool (2’s) room, 5 cots were observed approximately 5”-6” apart from each other.”

    Rule 8VAC20-780-440-E.

  • Based on observation, licensee failed to ensure prepared infant bottles are dated and labeled with the child’s name.

    “Evidence: In the Waddlers (10 months - 16 months) room, 3 of 6 prepared bottles were not labeled with the child’s name and date.”

    Rule 8VAC20-780-570-E.

  • Based on record review and licensee interview, the licensee did not ensure to maintain an up-to-date record for each enrolled child with all the required information.

    “Evidence: The licensee confirmed the following items were missing from the children’s records that were reviewed: The records for child #1, child #3, and child #5 did not include the employment phone # for one or more parents listed.”

    Rule 8VAC20-780-60-A.

  • Based on a review of children’s records and staff interview, the licensee did not ensure there was a written care plan for each child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction.

    “Evidence: Child # 4 has a diagnosed food allergy (kiwi, peanut, egg, tree nuts). The child’s record did not include a written care plan, to include instructions from a physician.”

    Rule 8VAC20-780-60-A-8.

  • Based on a review of staff records and staff interview, the licensee did not ensure staff records included documentation that two or more references as to character and reputation as well as competency were checked before employment.

    “Evidence: The following records had inadequate reference check information: 1. The record for staff #3 did not include a second reference check. 2. The record for staff #1, 2, and 5 did not include reference check documentation.”

    Rule 8VAC20-780-70.

Sep 22, 2022: inspection4 deficiencies
  • Based on review, facility did not ensure 2 of 5 staff have a completed Office of Background Investigations (OBI) criminal history check letter of eligibility prior to first date of employment.

    “Evidence: The following was found during review of staff records: 1. The record for staff #1 (start date 9/13/2022) had an OBI fingerprinting letter of eligibility dated 9/14/2022. 2. The record for staff #5 (start date 8/3/2022) had an OBI fingerprinting letter of eligibility dated 8/10/2022.”

    Rule 22.1-289.035-B-2.

  • Based on observation, facility did not ensure there was at least 6? of fall zone around climbing equipment and equipment with moving parts on the outside playground.

    “Evidence: There was 2.5? of fall zone between the two plastic slides and the wooden border of the playground and other play equipment.”

    Rule 8VAC20-780-330-B.

  • Based on observation, facility did not ensure there is at least 12? of space between occupied cots, beds and rest mats.

    “Evidence: Children were observed napping in the Early Preschool classroom. There was 2? ? 3? of space between 6 of the cots.”

    Rule 8VAC20-780-440-E.

  • Based on observation, facility did not ensure disposable diapers are disposed of in a leakproof or plastic-lined storage system that is either foot-operated or used in such a way that neither the staff member’s hand nor the soiled diaper touches an exterior surface of the storage system during disposal.

    “Evidence: The diaper pail in the waddler classroom is hand operated as it requires an exterior button to be pushed in order to open.”

    Rule 8VAC20-780-500-B.

All 22 visits on record
Visits on record
DateVisitWhat the record says
May 20, 2026Subsidy health and safety inspection6 violations cited
Sep 15, 2025Complaint inspectionNo violations cited
Sep 15, 2025Subsidy health and safety inspectionNo violations cited
Sep 15, 2025Inspection2 violations cited
Mar 13, 2025Complaint inspectionNo violations cited
Mar 13, 2025Subsidy health and safety inspectionNo violations cited
Mar 13, 2025Inspection2 violations cited
Jul 23, 2024Subsidy health and safety inspectionNo violations cited
Jul 23, 2024InspectionNo violations cited
Apr 29, 2024Subsidy health and safety inspectionNo violations cited
Apr 29, 2024InspectionNo violations cited
Oct 16, 2023Subsidy health and safety inspectionNo violations cited
Oct 16, 2023Inspection2 violations cited
May 17, 2023Complaint inspection2 violations cited
Mar 30, 2023Complaint inspection2 violations cited
Jan 25, 2023Subsidy health and safety inspectionNo violations cited
Jan 25, 2023Inspection11 violations cited
Sep 22, 2022Subsidy health and safety inspectionNo violations cited
Sep 22, 2022Inspection4 violations cited
Mar 30, 2022Complaint inspectionNo violations cited
Nov 9, 2021Subsidy health and safety inspectionNo violations cited
Nov 9, 2021InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Nov 11, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 5 years 11 months.
  • Capacity: 61 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 5 complaint inspections on record.
  • 2 complaint allegations published with Virginia’s findings, 2 of them found valid.
On record, newest first
DateWhatDetail
May 17, 2023ComplaintAllegation: Physical Plant. Virginia’s finding: Reported/Valid.
Mar 30, 2023ComplaintAllegation: Staff Quantity. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 53 child care providers in the City of Suffolk, the middle value for violations cited in the last three years was 9; this one had 10.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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