Hearth Record

Ms. Frances Motley

A family day home in Roanoke, Virginia 24017

3819 Old Stevens Road, NW, Roanoke, Virginia 24017. (540) 985-0749.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 14 deficiencies in 6 months of the last 36. Last cited Jul 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

18 inspections on record, the latest on Jul 13, 2026.

14 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

14 deficiencies in 6 months of the last 36. Last cited Jul 2026. The last 3 years, to Nov 2, 2026.

14 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Jul 13, 2026: subsidy health and safety inspection2 deficiencies
  • The provider shall obtain documentation of a physical examination by a physician prior to a child’s attendance or withing 30 days after first day of attendance.

    “There was no physical examination in the record of Child 1 (enrolled for 7 months).”

    Rule 8VAC20-800-100-A.

  • REPEAT VIOLATION When meals or snacks are provided by the family day home, the menu for the current one-week period shall be dated.

    “The menu posted was not dated. This was previously cited on 1/15/2026.”

    Rule 8VAC20-800-920.

Jan 15, 2026: subsidy health and safety inspection3 deficiencies
  • Providers shall have current certification in cardiopulmonary (CPR) from the American Red Cross, American Heart Association, American Safety and Health Institute, or the National Safety Council or current CPR certification issued within the past two years by a community college, a hospital, a rescue squad, or a fire department.

    “The providers current CPR certification was not from one of the approved organizations.”

    Rule 8VAC20-800-140-B-3.

  • Providers shall have current certification in cardiopulmonary (CPR) from the American Red Cross, American Heart Association, American Safety and Health Institute, or the National Safety Council or current CPR certification issued within the past two years by a community college, a hospital, a rescue squad, or a fire department.

    “The providers current first aid certification was not from one of the approved organizations.”

    Rule 8VAC20-800-140-B-4.

  • When meals or snacks are provided by the family day home, the menu for the current one-week period shall be dated.

    “The menu posted was not dated.”

    Rule 8VAC20-800-920.

Jul 2, 2025: inspection2 deficiencies
  • 8VAC20-800-170-B

    “Providers must obtain a current tuberculosis screening from a caregiver at the time of hire and prior to coming into contact with children. The tuberculosis screening for Caregiver 2, who has been caring for children for over 4 months, was dated 3 months prior to coming in contact with children.”

    Rule 8VAC20-800-170-B.

  • 8VAC20-800-320-G

    “Fireplaces and associated chimneys shall be inspected annually by a knowledgeable inspector to verify that the devices are properly installed, maintained and cleaned. The annual inspection was overdue by 2 years.”

    Rule 8VAC20-800-320-G.

Jan 14, 2025: inspection2 deficiencies
  • Repeat violation

    “The provider shall obtain documentation of a physical examination prior to a child’s attendance or within 30 days after the first day of attendance. There was no physical exam record available for Child 3, enrolled for 9 months, who was provided care in January 2025.”

    Rule 8VAC20-800-100-A.

  • 8VAC20-800-50-A

    “Providers must keep a written record of children in attendance each day. There were no attendance records on the date of inspection. The provider did not take written attendance for Child 2 and Child 3 between December 30, 2024 ? January 14, 2025; Child 1 between January 4-January 14, 2025; Child 4 and Child 5 between January 3-January 14, 2025.”

    Rule 8VAC20-800-50-A.

Jul 3, 2024: inspection3 deficiencies
  • 22.1-289.036-A

    “Household members 18 years of age and older must have repeat background checks conducted every 5 years. Household member 1 did not have 5 year repeat check results during the inspection on 7/3/2024.”

    Rule 22.1-289.036-A.

  • 8VAC20-800-100-A

    “The provider shall obtain documentation of a physical examination prior to a child’s attendance or within 30 days after the first day of attendance. There was no physical exam record available for Child 2 and Child 3 who were provided care in July 2024. Child 2 and Child 3 have been enrolled for 3 months.”

    Rule 8VAC20-800-100-A.

  • 8VAC20-800-90-A

    “Before a child can attend, the provider shall obtain documentation that the child has been adequately immunized. There was immunization record available for Child 3 who was provided care in July 2024. Child 3 have been enrolled for 3 months.”

    Rule 8VAC20-800-90-A.

Jan 5, 2024: inspection2 deficiencies
  • Repeat violation

    “Based on the review of two caregiver records, the provider failed to ensure for assistants and substitute providers documentation that two or more references as to character and reputation as well as competency were checked before employment. Evidence: Caregiver 2 start date was 9/26/2022 and on the day of the inspection did not have two or more references documented prior to employment.”

    Rule 8VAC20-800-120-B.

  • Based on observation and discussion, the provider failed to review the emergency plan at least annually and update the plan as needed.

    “Evidence: The emergency plan was dated 2022 and on the day of the inspection did not have an annual update documented.”

    Rule 8VAC20-800-800-B.

Jul 6, 2023: inspection2 deficiencies
  • Based on the review of two caregiver records, the provider failed to ensure that all background checks were complete.

    “Evidence: Caregiver 1 most recent criminal background was dated 2/27/2018 and on the day of the inspection did not have the required 5 year repeat check documented.”

    Rule 22.1-289.036-A.

  • Based on the review of two caregiver records, the provider failed to ensure for assistants and substitute providers documentation that two or more references as to character and reputation as well as competency were checked before employment.

    “Evidence: Caregiver 2 start date was 5/15/2023 and on the day of the inspection did not have two or more references documented prior to employment.”

    Rule 8VAC20-800-120-B.

Jan 19, 2023: inspection1 deficiency
  • Based on the review of one caregiver record, the provider failed to ensure that central registry results were obtained by the end of the 30th day of employment.

    “Evidence: Caregiver 1 start date was 9/26/2022 and on the day of the inspection did not have the required central registry results documented.”

    Rule 8VAC20-770-60-C-2.

Aug 1, 2022: inspection1 deficiency
  • Based on review of three children’s records, the provider failed to ensure that all immunization records obtained were signed by a physician.

    “Evidence: Child #2 first date of attendance was 04/11/2022 and on the day of the inspection the immunization form that was in the child’s record was not signed by a physician.”

    Rule 8VAC20-800-110-B.

All 18 visits on record
Visits on record
DateVisitWhat the record says
Jul 13, 2026Subsidy health and safety inspection2 violations cited
Jan 15, 2026Subsidy health and safety inspection3 violations cited
Jul 2, 2025Subsidy health and safety inspectionNo violations cited
Jul 2, 2025Inspection2 violations cited
Jan 14, 2025Subsidy health and safety inspectionNo violations cited
Jan 14, 2025Inspection2 violations cited
Jul 3, 2024Subsidy health and safety inspectionNo violations cited
Jul 3, 2024Inspection3 violations cited
Jan 5, 2024Subsidy health and safety inspectionNo violations cited
Jan 5, 2024Inspection2 violations cited
Jul 6, 2023Subsidy health and safety inspectionNo violations cited
Jul 6, 2023Inspection2 violations cited
Jan 19, 2023Subsidy health and safety inspectionNo violations cited
Jan 19, 2023Inspection1 violation cited
Aug 2, 2022Subsidy health and safety inspectionNo violations cited
Aug 1, 2022Inspection1 violation cited
Jan 27, 2022Subsidy health and safety inspectionNo violations cited
Jan 27, 2022InspectionNo violations cited

Is it licensed?

  • Family Day Home: Two Year license, expires Aug 4, 2027.
  • A current subsidy provider.
  • Ages: 2 months - 12 years 11 months.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 0 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 71 child care providers in the City of Roanoke, the middle value for violations cited in the last three years was 5; this one had 14.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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