Heaven Sent Child Care, LLC

The center is required to obtain a completed national criminal background check prior to the employee’s first day of employment.

“Staff #1, who had been employed for three weeks, did not have a completed national criminal background check.”

Rule 22.1-289.035-B-2.

Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.

“In Classroom A, there was a ceiling tile with large brown stains, indicating water exposure.”

Rule 8VAC20-780-270-A.

The center is required to obtain a completed sworn statement prior to the employee’s first day of employment.

“The sworn statement for Staff #1, who is currently working, was dated three days after their first day of employment.”

Rule 22.1-289.035-B-1. From a complaint.

The center is required to obtain a completed national criminal background check prior to the employee’s first day of employment.

“Staff #1, who had been employed for two weeks, did not have a completed national criminal background check.”

Rule 22.1-289.035-B-2. From a complaint.

The center is required to obtain documentation of a negative tuberculosis (TB) screening at the time of employment and prior to coming into contact with children.

“Staff #1 is currently working and has a TB screening that was dated eight days after their first day of employment.”

Rule 8VAC20-780-160-A. From a complaint.

Each grouping of children shall have at least one staff regularly present who meets lead teacher qualifications.

“Staff #1 does not meet lead teacher qualifications. Staff #1 was observed working alone with a group of 11 children, (ages 2 years-3 years) during lunch, while the lead teacher was out on a lunch break for 30 minutes.”

Rule 8VAC20-780-340-D. From a complaint.

The required ratio for children two years old is one staff per eight children.

“Staff #1 was observed supervising 11 children, (youngest child 2 years old), from approximately 12:13 p.m. to 12:37 p.m. on 09/01/2026. On 09/01/2026, Classroom #1 had 11 children (youngest child was 2 years old) with only one staff member from 9:30 a.m. to 12:05 p.m., and Classroom #2 had nine children (youngest child was 2 years old) with one staff member from 9:30 a.m. to 12:30 p.m.”

Rule 8VAC20-780-350-B-2. From a complaint.

Cots used by children during the designated rest period shall have linens consisting of a top cover and a bottom cover or a one-piece covering which is open on three edges.

“Seven children in Classroom #1 and six children in Classroom #2 were resting on cots without bottom covers during naptime.”

Rule 8VAC20-780-450-A. From a complaint.

Complaint related

Rule 8VAC20-780-350-Q. From a complaint.

Complaint related

Rule 8VAC20-780-40-E. From a complaint.

When staff are supervising children, they shall always ensure their care, protection, and guidance.

“Based on staff interviews,Staff #1 applied hand sanitizer to Child#1?s open cut , using a paper towel, rather than performing proper first aid and using an antiseptic cleansing solution and pads to appropriately treat the wound.”

Rule 8VAC20-780-340-A.

The operational responsibilities of the licensee shall include ensuring that the center’s activities, services, and facilities are maintained in compliance with these standards, the center’s own policies and procedures that are required by these standards, and the terms of the current license issued by the department.

“Based on review of the employee handbook, on page 44, under the center’s policy for forbidden actions, it states ?all employees shall remember to never restrain, hit, punch, slap, choke, pinch, kick, pluck, demeanor, threaten, shake, punch or inappropriately touch or interact with any child?. Staff #1 was observed on video, pulling Child #1 by the shirt, which resulted in Child #1 bleeding, with a scratch on his neck area.”

Rule 8VAC20-780-40-E.

Repeat violation

Rule 8VAC20-780-410-1.

Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts.

“During interviews on 11/17/2025 staff reported, that Staff #1 stated on 11/3/2025, that she had struck Child #1 on his backside because Child #1 had pushed another child.”

Rule 8VAC20-780-400-B.

The following acts are forbidden: physical punishment, striking a child, roughly handling or shaking a child, restricting movement through binding or tying, forcing a child to assume an uncomfortable position, or exercise as punishment.

“Staff reported during interviews on 11/17/2025 , that they heard a loud sound in Classroom #1 and immediately following, Child #1 crying. The staff went to check on the concern and upon entry into the classroom Staff #1 said to the staff ?Yeah, I spanked him on the butt?.”

Rule 8VAC20-780-410-1.

The required ratio for children of the ages 16 months up to 24 months is one staff per five children.

“In Classroom A, there were 13 children, ranging from the ages of 16 months- 24 months with one staff providing supervision.”

Rule 8VAC20-780-350-B-2. From a complaint.

Electrical outlets shall have protective covers that are of a size that cannot be swallowed by children.

“In Classroom B, there were three electrical outlets without protective covers.”

Rule 8VAC20-780-290-A-3.

The required ratio for children of the ages 16 months up to 24 months is one staff per five children.

“In Classroom A, there were 10 children, ranging from the ages of 16 months- 24 months with one staff providing supervision.”

Rule 8VAC20-780-350-B-2.

The following staff records shall be kept for each staff person:Documentation to demonstrate that the individual possesses the education, certification, and experience required by the job position.

“Staff #4 and Staff #5, did not have the educational documentation, required for their position, available in their files for review.”

Rule 8VAC20-780-70.

Repeat violation:

Rule 8VAC20-780-270-A.

Playgrounds shall be located and designed to protect children from hazards.

“On the playground at the bottom of the playground slide there was a tree root that was directly in front of the chute of the slide causing a tripping hazard. During the inspection on 11/14/2024 the Licensing Inspector observed a child coming off the slide and tripping over the tree root and falling.”

Rule 8VAC20-780-330-A.

Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment.

“Staff #1 TB was dated two months prior to date of employment and has been employed for three months.”

Rule 8VAC20-780-160-A. From a complaint.

In each grouping of children at least one staff member who meets the qualifications of a program leader or program director shall be regularly present. Such a program leader shall supervise no more than two aides.

“A classroom consisting of 10 school-aged children were under the supervision of Staff #1, a teacher’s aide, when a physical altercation occurred between two children. A program leader was not present in the classroom during the time of the physical altercation. Staff #1 completed the injury report and was listed as the only present staff during the injury. A program leader was not identified as providing supervision for the children on the date of the occurrence.”

Rule 8VAC20-780-340-D. From a complaint.

Children under 10 years of age always shall be within actual sight and sound supervision of staff.

“Staff #1 left the school-age classroom and went across the hall to the kitchen to gather snack for the children. While Staff #1 was out of the classroom, a physical altercation occurred between two children, ages 7 and ages 8. Staff #2, passing the classroom observed the altercation and separated the children and informed Staff #1 of the incident. The physical altercation resulted in bruising to Child #1?s face, specifically around his eyes.”

Rule 8VAC20-780-340-F. From a complaint.

Based on observations, the center did not ensure that the areas and equipment of the center, inside and outside, were maintained in a clean, safe and operable condition.

Rule 8VAC20-780-270-A.

Based on observations, the center did not ensure that the staff-to-children ratio of 1:5 for 16 months up to 24 months were maintained at all times.

“Evidence: In the toddler classroom on 9/3/2024, there was one staff caring for eight children. The ages of the children ranged from 16 months- two years old, which requires two staff to be present.”

Rule 8VAC20-780-350-B-2.

Based on review of staff records and interview, the vendor did not ensure all staff who work directly with children have within 90 days of the date of employment current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care.

“Evidence: 1.The record for Staff #4 (date of hire: 2/9/2023) did not contain documentation of certification in cardiopulmonary resuscitation (CPR). 2. Staff #2 verified during an interview that Staff #4 has not completed certification in cardiopulmonary resuscitation (CPR)”

Rule 8VAC20-790-600-D-1.

Based on review of staff records and interview, the vendor did not ensure all staff who work directly with children have within 90 days of the date of employment current certification in first aid appropriate to the ages of children in care.

“Evidence: 1.The record for Staff #4 (date of hire: 2/9/2023) did not contain documentation of certification in first aid. 2. Staff #2 verified during an interview that Staff #4 has not completed certification in first aid.”

Rule 8VAC20-790-600-D-2.

Based on staff records review and interview, the vendor did not ensure that each staff complete annually the Virginia Annual Health and Safety Update Course sponsored by the Department.

“Evidence: 1. The record for Staff #2 (date of employment: 5/17/2021) contained documentation of the Virginia Annual Health and Safety Update Course dated 6/15/2021. There was no documentation that the course has been completed since 6/15/2021. 2. The record for Staff #3 (date of employment: 3/23/2015) contained documentation of the Virginia Annual Health and Safety Update Course dated 7/15/2015. There was no documentation that the course has been completed since 7/15/2021.”

Rule 8VAC20-790-600-F.

Based on review of staff records, the center failed to obtain a criminal history record check prior to the 1st day of employment.

“Evidence: 1.The record for Staff #1 (date of hire: 8/14/23) documented a criminal history record dated 9/6/23 which is after the date of hire. 2.During an interview, Staff #5 acknowledged the criminal history record was obtained after the date of employment.”

Rule 22.1-289.035-B-2.

Based on review of staff records, the center failed to ensure staff completed a tuberculosis screening within the last 30 calendar days of the date of employment.

“Evidence: The record for Staff #1 (date of employment: 8/14/23) documented a tuberculosis screening dated 11/18/22 which is beyond the last 30 calendar days from the date of employment.”

Rule 8VAC20-780-160-A.

Based on review of staff records and interview, the center did not ensure 16 hours of ongoing training was completed annually.

“Evidence: 1.The record for Staff #2 (date of employment: 5/17/21) failed to document 16 hours of annual training for 2021-2022 and 2022-2023. 2.During an interview, Staff #2 acknowledged she has not completed 16 hours of training since her date of employment.”

Rule 8VAC20-780-245-A.

Based on observation, the center failed to ensure areas and equipment of the center, inside and outside, were maintained in a clean, safe and operable condition.

“Evidence: 1. A total of 4 holes in the wall were observed in the two rooms designated for school aged children, with one hole exposing the drywall within reach of children. 2. One hole of approximately 9 by 11 inches in diameter was observed in the entrance hallway leading to the school aged children room exposing drywall within reach of children. 3. The 3 year old room had 3 chipped paint areas on the walls within reach of children.”

Rule 8VAC20-780-270-A.

Based on observation, the center did not ensure that nine electrical outlets had protective covers in areas used by children of preschool age or younger.

“Evidence: 1.A total of 9 uncovered outlets were observed in the two classrooms designated for school aged children. 2.During an interview, Staff #5 acknowledged the rooms are used by children of preschool age or younger during lunch time. Non-school aged children were observed in one of the classrooms.”

Rule 8VAC20-780-290-A-3.

Based on observation and interview, the center did not ensure cots used by children other than infants during rest period had linens consisting of top and bottom cover.

“Evidence: 1.A total of 6 children were observed resting on cots that did not have a bottom cover. 2.Staff #5 acknowledged the children did not have bottom covers on their cots.”

Rule 8VAC20-780-450-A.

Repeat Violation Based on review of staff records, the center failed to have required documentation in each staff record.

“Evidence: 1.The record for Staff #1 (date of employment: 8/14/23) documented one reference. A second references was required. 2.During an interview Staff #2 acknowledged one reference was documented.”

Rule 8VAC20-780-70.

22.1-289.035-B-2

“Based on review of 2 staff records, the facility failed to obtain a fingerprint based national criminal check prior to employment for each staff as required. Evidence: Staff 1 (date of employment 2/09/2023) did not have documentation or a fingerprint background check result on file.”

Rule 22.1-289.035-B-2.

8VAC20-770-60-B

“Based on review of two staff records, the facility failed to have documentation of a completed sworn disclosure statement on file by the first day of employment. Evidence: Staff 2 (date of employment 1/2022) did not complete a sworn disclosure statement until 4/11/2023.”

Rule 8VAC20-770-60-B.

8VAC20-780-130-A

“Based on review of five children’s records, the facility failed to have the immunization record for each child before the child can attend the center. Evidence: Child 5 (date of enrollment 12/05/2022) did not have documentation of an immunization record.”

Rule 8VAC20-780-130-A.

8VAC20-780-240-B

“Based on review of two staff records, the facility failed to have documentation of orientation for each staff prior to working alone with children. Evidence: Staff 1 (date of employment 2/9/2023) did not have documentation of orientation on file.”

Rule 8VAC20-780-240-B.

8VAC20-780-500-B

“Based on observation, the center did not ensure that the disposable diapers shall be disposed in a leakproof or plastic-lined storage system that is either foot operated or used in such a way that neither the staff member’s hand nor the soiled diaper touches an exterior surface of the storage system during disposal. Evidence: The plastic-lined storage system in the twos classroom didn’t have a lid because the foot pedal was broken.”

Rule 8VAC20-780-500-B.

8VAC20-780-550-G

“Based on review of the emergency drill log, the facility failed to conduct evacuation drills monthly. Evidence: the facility did not have documentation of an evacuation drill in March 2023.”

Rule 8VAC20-780-550-G.

8VAC20-780-70

“Based on review of two staff records, the facility failed to have required documentation in each staff file. Evidence: the two phone references obtained for Staff 1 (date of employment 2/09/2023) did not have the signature of the person making the call. Staff 2 did not have documentation of the name, address, and phone number of an emergency contact.”

Rule 8VAC20-780-70.

8VAC20-780-270-A

“Based on observation, the facility failed to maintain the areas inside and outside the center in a clean, safe, and operable condition. Evidence: 1. The toilet paper holder in the two year old bathroom was broken and the toilet paper was on the floor. 2. The base molding was loose from the wall in the girls bathroom, exposing crumbled drywall accessible to children. 3. A large tree root was exposed at the base of the slide in the fall zone.”

Rule 8VAC20-780-270-A.

8VAC20-780-320-F

“Based on observation, the facility failed to have a stepstool in the restroom designated for preschool children allowing access to the sink. Evidence: the sink in the preschool/school age restrooms is too high for preschool children to reach. There was no stepstool available and staff stated they would lift the children when necessary.”

Rule 8VAC20-780-320-F.

8VAC20-770-60-B

“Based on review of two staff records, the facility failed to have documentation of a completed sworn disclosure statement on file for each staff by the first day of employment. Evidence: Staff 1 (date of employment 3/28/2022) did not have a sworn disclosure statement until 4/27/2022.”

Rule 8VAC20-770-60-B.

8VAC20-770-60-C-2

“Based on review of two staff records, the facility failed to have documentation of a completed search of the central registry ( CPS check) on file for each staff within the first 30 days of employment. Evidence: Staff 1 (date of employment 3/28/2022) and Staff 2 (date of employment 6/6/2022) did not have a completed search of the central registry on file. There was no documentation of having submitted the search of the central registry within 7 days of employment as required.”

Rule 8VAC20-770-60-C-2.

8VAC20-780-130-A

“Based on review of three children’s records, the facility failed to have the immunization record for each child before the child can attend the center. Evidence: Child 3 (date of enrollment 9/9/2020) did not have documentation of an immunization record.”

Rule 8VAC20-780-130-A.

8VAC20-780-140-A

“Based on review of three children’s records, the facility failed to have a physical examination for each child within 30 days of attendance. Evidence: Child 3 (date of enrollment 9/9/2020) did not have documentation of a physical.”

Rule 8VAC20-780-140-A.

8VAC20-780-240-B

“Based on review of two staff records, the facility failed to have documentation of orientation prior to working alone with children. Evidence: Staff 1 (date of employment 3/28/2022) did not have documentation of orientation on file.”

Rule 8VAC20-780-240-B.

8VAC20-780-40-D

“Based on observation, the facility failed to post the license in a conspicuous place to the public. Evidence: the current provisional license was not posted. The expired license was posted.”

Rule 8VAC20-780-40-D.

8VAC20-780-510-B

“Based on review of three prescription medications, the facility failed to have written authorization from the parent and the child’s physician to administer medication. Evidence: There was no written parent/guardian or physician authorization to administer medications to 3 children. Child A, Child B, and Child C did not have a completed medication authorization. Medication has been administered to Child A, Child B, and Child C daily all summer.”

Rule 8VAC20-780-510-B.

8VAC20-780-530-A-1

“Based on staff interview and staff record review, the facility failed to have one staff in each in each grouping of children with cardiopulmonary resuscitation (CPR). Evidence: Staff 2 was alone with seven 4 year olds, but does not have current CPR.”

Rule 8VAC20-780-530-A-1.

8VAC20-780-530-A-2

“Based on staff interview and record review, the facility failed to have one staff in each in each grouping of children with first aid certification. Evidence: Staff 1 was alone with seven 4 year olds, but does not have current first aid certification.”

Rule 8VAC20-780-530-A-2.

8VAC20-780-70

“Based on review of two staff records, the facility failed to have required documentation in each staff file. Evidence: the two phone references obtained for Staff 2 (date of employment 3/28/2022) did not have the signature of the person making the call.”

Rule 8VAC20-780-70.

8VAC20-820-120-E-2

“Based on observation, the facility failed to have the most recent inspection report posted. Evidence: The violation notice and inspection findings from 5/19/2022 were not posted.”

Rule 8VAC20-820-120-E-2.

22.1-289.035-B-2

“Based on review of 4 staff files, the facility failed to obtain fingerprint results prior to employment for each staff as required. Evidence: Staff 1 (date of hire 5/10/2021) did not have fingerprint results until 6/07/2021.”

Rule 22.1-289.035-B-2.

8VAC20-780-160-A

“Based on review of 4 staff files, the facility failed to obtain documentation of a tuberculosis test or screening prior to coming into contact with children. Evidence: Staff 2 (date of hire 4/8/2022) did not have documentation of a tuberculosis test or screening.”

Rule 8VAC20-780-160-A.

8VAC20-780-270-A

“Based on observation, the facility failed to maintain all areas in a safe and clean condition. Evidence: a stationary plastic play car on the playground was filled with mulch and standing water. The “muck” was several inches deep.”

Rule 8VAC20-780-270-A.

8VAC20-780-270-D

Rule 8VAC20-780-270-D.

8VAC20-780-280-B

“Based on observation and interview, the facility did not ensure that hazardous substances, such as cleaning materials, be kept in a locked place that prevents access to children. Evidence: the infant room had a bottle of bleach water in an unlocked cabinet under the changing table. The preschool children were observed using the bathroom off the kitchen. The cabinet in the kitchen that houses cleaning supplies was unlocked. The teacher stated that this is the bathroom that they use because she can’t open the bathroom doors in the hallway.”

Rule 8VAC20-780-280-B.

8VAC20-780-330-B

“Based on observation, the facility failed to maintain required resilient surfacing in fall zones on the playground. Evidence: the mulch in the fall zones measured around two inches rather than the required six inches.”

Rule 8VAC20-780-330-B.

8VAC20-780-350-B-1

“Based on observation and staff interview, the facility failed to maintain the required ratio of 1 staff for every four infants aged birth up to 16 months. Evidence: On 5/29/2022, there were 8 children, ages 2 months to 22 months, with one staff person from at least 10:00 a.m. to 12 noon. Staff stated that she was often alone in the classroom in the mornings. A second staff person arrived around 12 noon. At that time, there were 9 infants with two staff.”

Rule 8VAC20-780-350-B-1.

8VAC20-780-350-B-2

“Based on observation, the facility failed to maintain the required ratio of 1 staff for every five toddlers aged 16 months up to 24 months. Classroom #2 had one staff person alone with 7 children ages 22 months to 2 years old.”

Rule 8VAC20-780-350-B-2.

8VAC20-780-530-A

“Based on observation and review of staff records, the facility failed to have one person with current first aid and CPR in each grouping of children. Evidence: Staff C was alone with 3 infants from 10:00 a.m. to 12 noon, but did not have documentation of first aid and CPR certification.”

Rule 8VAC20-780-530-A.

8VAC20-780-570-B

“Based on observation, the facility did not ensure that infants who cannot hold their own bottles shall be held when fed and that bottles should not be propped. Evidence: There was a 2 month old child in classroom #1 who was in an infant bouncer seat with a bottle that was propped by a blanket.”

Rule 8VAC20-780-570-B.

8VAC20-790-600-D-1

“Based on review of two staff files, the facility failed to ensure each staff obtain CPR training within the first 90 days of employment. Evidence: Staff B (date of hire 10/18/2021) did not have documentation of CPR training.”

Rule 8VAC20-790-600-D-1.

8VAC20-790-600-D-2

“Based on review of two staff files, the facility failed to ensure each staff obtain first aid training within the first 90 days of employment. Evidence: Staff B (date of hire 10/18/2021) did not have documentation of first aid training.”

Rule 8VAC20-790-600-D-2.

22.1-289.035-A

“Based on review of two staff files, the facility failed to deny employment to anyone who has been convicted of any barrier crime within or outside the Commonwealth. Fingerprint checks are required to be conducted prior to hire. Evidence: Staff C (date of hire 1/17/2022) worked in the facility until February 18, 2022 when the fingerprint was returned with a “not eligible” status for employment in child care.”

Rule 22.1-289.035-A.

8VAC20-770-60-B

“Based on review of two staff files, the facility failed to have a sworn disclosure statement for each employee prior to employment. Evidence: Staff B (date of hire 10/18/2021) did not have documentation of a sworn disclosure statement on file.”

Rule 8VAC20-770-60-B.

8VAC20-770-60-C-2

“Based on review of two staff files, the facility failed to have documentation of a completed search of the central registry ( CPS check) within 30 days of employment. Evidence: Staff B (date of hire 10/18/2021) did not have documentation of a completed search of the central registry on file.”

Rule 8VAC20-770-60-C-2.

8VAC20-780-160-A-1

“Based on review of two staff files, the facility failed to have documentation of a tuberculosis test or screening at the time of employment and prior to coming into contact with children. Evidence: Staff A (date of hire 12/20/2021) did not have a tuberculosis test or screening on file.”

Rule 8VAC20-780-160-A-1.

8VAC20-780-350-B

“Based on staff interview and virtual tour of the facility, the facility failed to have the required staff to child ratios. Evidence: the staff to child ratio for infants (birth up to16 months) is 1 staff for every 4 infants. The staff to child ratio for toddlers (age 16 months up to 24 months) is 1 staff for every 5 children. During the inspection, there was one staff alone with children ages 5 months to 23 months).”

Rule 8VAC20-780-350-B.

8VAC20-780-70

“Based on review of two staff files, the facility failed to have all required documentation in each staff file. Evidence: Staff B did not have documentation of two references prior to employment and did not have documentation of having received orientation.”

Rule 8VAC20-780-70.

8VAC20-780-350-B-1

“Based on observation and interview, the facility failed to maintain the required ratio of 1 staff for every four infants aged birth up to 16 months. Evidence: On 2/18/2022, there were 5 infants alone with one staff person for 25 minutes.”

Rule 8VAC20-780-350-B-1. From a complaint.

8VAC20-780-370-5

“Based on observation, the facility failed to provide awake infants a change in play space at least every 30 minutes. Evidence: on 2/18/2022, three infants were in bouncer seats or in chairs at the table from 9:20 a.m. to 10:44 a.m.”

Rule 8VAC20-780-370-5. From a complaint.

8VAC20-780-570-B

“Based on observation, the facility did not ensure that infants who cannot hold their own bottles shall be held when fed and that bottles should not be propped. Evidence: On 2/18/2022, 3 infants were fed in an infant bouncer seat with a bottle that was propped by a blanket.”

Rule 8VAC20-780-570-B. From a complaint.

8VAC20-780-570-B

“Based on observation, the facility did not ensure that infants who cannot hold their own bottles shall be held when fed and that bottles should not be propped. Evidence: On 2/18/2022, 3 infants were fed in an infant bouncer seat with a bottle that was propped by a blanket.”

Rule 8VAC20-780-570-B. From a complaint.

22VAC40-185-270-A

“Based on staff interviews and review of the outside play area, the facility failed to maintain all areas and equipment of the center in a safe condition. Evidence: the fence was broken at the ground level where a panel measuring 12 x 12 inches was missing. On April 7, 2021, Child 1 (age 2 years) was able to crawl through the hole in the fence of the playground.”

Rule 22VAC40-185-270-A.

22VAC40-185-340-A

Rule 22VAC40-185-340-A.

22VAC40-185-340-F

Rule 22VAC40-185-340-F.

22VAC40-185-40-E

Rule 22VAC40-185-40-E.