Bright Horizons Children’s Centers LLC - Henrico
A child day center in Richmond, Virginia 23294
7704 E. Parham Road, Richmond, Virginia 23294. (804) 217-9226.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 21 deficiencies in the last three years
- May 182026 the latest visit on record
- 145 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
8 inspections on record, the latest on May 18, 2026.
21 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
When those deficiencies happened
21 deficiencies in 4 months of the last 36. Last cited May 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
May 18, 2026: inspection3 deficiencies
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8VAC20-780-245-A
“Staff shall complete a minimum of 16 hours of training annually. S4 completed 6 of 16 hours of training between 06/2024 and 06/2025.”
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8VAC20-780-340-A
“When staff are supervision children, they shall always ensure their care, protection, and guidance. An Employee Statement Form dated 04/22/2026 documented a child being observed outside of his classroom’s staff supervision on a playground behind a shed ?showing his privates? to other students. Staff that were responsible for C1 were not aware of the incident occurring, due to the children being behind a shed. Staff responsible for the child did not proactively supervise the area behind the shed as it is a known place for children to gather.”
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8VAC20-780-550-P
“The center shall maintain written records of children’s injuries that contain all of the required information. The injury report for C1 dated 02/02/2026 did not document future actions to prevent recurrence of the injury and a second staff signature. The injury report for C1 dated 04/20/2026 did not document future actions to prevent recurrence of the injury. The injury report for C5 dated 04/24/2026, 05/13/2026, and 05/15/2026 did not document future actions to prevent recurrence of the injury.”
Jan 9, 2026: inspection4 deficiencies
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8VAC20-780-160-A
“Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. The TB screening for S4 was dated more than 30 days before employment.”
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8VAC20-780-160-C
“A tuberculosis (TB) screening is required every two years from the last screening. S7?s updated screening was completed more than 7 months late.”
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8VAC20-780-240-B
“Prior to working alone with children and within seven days of the first day of employment, staff shall complete orientation training required by 8VAC20-780-240-C. The orientation forms for S3 and S4 did not verify the specific facility topics.”
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8VAC20-780-510-P
“When an authorization for medication expires, the parent shall be notified that the medication needs to be picked up within 14 days or the parent must renew the authorization. Medications that are not picked up within 14 days shall be disposed of by the center. The authorization for an over-the-counter medication for C11 expired 09/10/2025 and the medication was observed during the licensing inspection.”
Jun 17, 2025: inspection6 deficiencies
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8VAC20-780-140-A
“Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance. The physical examination for C7 was not conducted within the required timeframe. The examination was four days out of compliance with enrollment date.”
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8VAC20-780-160-C
“Repeat violation A tuberculosis (TB) screening is required every two years from the last screening. S7 updated screening was completed 40 days late.”
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8VAC20-780-240-D
“Prior to working alone and within seven days of the first day of employment, staff shall be provided in writing with the center’s information listed in 8VAC20-780-420-A. The staff records for S1and S4 did not contain page 3 of the orientation form that documents staff training regarding written Parent Policies”
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8VAC20-780-420-E-3
“Staff shall request at least annually parent confirmation that the required information in the child’s record is up to date. The information in the record of C9 had not been updated since 04/2024.”
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8VAC20-780-450-A
“Cots used by children shall have linens consisting of a top cover and bottom cover. A child was observed sleeping on a cot in the Pre-School 1 classroom without a bottom cover.”
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8VAC20-780-70
“Staff records shall include information about any health problems that may interfere with staff fulfilling the job responsibilities. The staff records for S1, S2, S3, S4, S5, S6, S7, S8, S9 and S10 did not include this information.”
Apr 1, 2025: inspection8 deficiencies
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8VAC20-780-160-A
“Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. S3 TB was dated a day after the date of employment.”
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8VAC20-780-240-A
“Staff shall complete the Virginia Department of Education-sponsored orientation coursed within 90 days calendar days of employment. S2 and S7 completed the course 4 months after the date of employment.”
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8VAC20-780-270-C
“The inside area occupied by children shall be maintained no lower than 68 degrees Fahrenheit. The thermostat in the Toddler I room showed the temperature in the classroom at 67 degrees.”
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8VAC20-780-340-F
“Children under 10 years of age shall always be within actual sight and sound supervision of staff. During the inspection, the licensing inspector observed a toddler playing behind a utility shed on the playground out of the actual sight and sound of staff.”
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Children’s hands shall be washed with soap and running water after toileting, or any contact with blood, feces or urine. Licensing inspector observed a staff member in the Early Preschool 1 classroom changed three children’s diapers in the toddler room and did not wash the children’s hands afterwards with soap and water.
“Staff shall wash their hands with soap and water before and after a diaper change. Licensing inspector observed a staff member in the Early Preschool 1 classroom change multiple children’s diapers and not wash her hands before and after each diaper change.”
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Staff shall dispose of diapers without the staff member’s hand touching the exterior surface of the storage system during disposal. Licensing inspector observed a staff member in the Early Preschool 1 class lift the top of the diaper disposal can with her gloved hands used to change diapers to dispose of dirty diapers.
“The diapering surface shall be cleaned with soap and sanitized after each use. Licensing inspector observed a staff member in the Early Preschool 1 class failing between multiple children being diapered to clean with soap the diapering surface before sanitizing the diapering surface.”
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8VAC20-780-560-G
“When food is brought from home the food container must be clearly dated. Multiple thermos bottles brought from home were not dated in the Toddler I and Toddler II rooms.”
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8VAC20-780-70
“Staff record shall contain documentation to demonstrate that the individual possesses the education, certification, and experience required by the job position. The staff records for S6 and S8 identified as a lead did not document the qualifications to be a program lead.”
Jul 5, 2023: inspection6 deficiencies
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8VAC20-780-130-E
“Based on child record review, the provider failed to obtain documentation of additional immunizations once every six months for children under the age of two years. Evidence: The record for C4 (under the age of 2 years), did not contain documentation of additional immunizations every six months. The immunizations documented in the record were dated 01/21/22 and 07/21/22.”
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Based on staff record review, the provider failed to ensure that one of six staff submit documentation of a negative tuberculosis screening at the time of employment or documentation completed within the last 30 calendar days of the date of employment.
“The record for S5, employed 06/19/2023 did not document a tuberculosis (TB) screening within the required time frame. The screening completed 04/25/2022 was more than 30 days old at the time of employment.”
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8VAC20-780-550-G
“Based on review of emergency evacuation, shelter-in-place, and lockdown drills documentation, the provider failed to ensure the documentation contained all of the required information. Evidence: The emergency drill documentation reviewed did not document any special conditions simulated; problems encountered, if any; and weather conditions for emergency evacuation drills.”
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8VAC20-780-60-A
The inspectors’ words, 120 words
“Based on child record review, the provider failed to ensure that four of eight contained required documentation. Evidence: The record for C5, enrolled 10/01/2020 did not contain documentation of confirmation of up-to-date information in the child’s record as required by 8VAC20-780-420-E.3.b between 10/01/2020 and 06/05/2023. The record for C7, enrolled 05/30/2018 did not contain documentation of confirmation of up-to-date information in the child’s record as required by 8VAC20-780-420-E.3.b between 05/30/2018 and 08/30/2022. The record for C8, enrolled 01/08/2018 did not contain documentation of confirmation of up-to-date information in the child’s record as required by 8VAC20-780-420-E.3.b between 01/08/2018 and 08/17/2022. The record for C6, enrolled 02/20/2023 did not contain a second emergency contact in the event the parent cannot be reached.”
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8VAC20-780-70
“8VAC20-780-(2)-70 Based on staff record review, the provider failed to ensure that two of eight records contained required information. Evidence: Record for S3, employed 05/16/2022 and S6, employed 03/16/2022 did not contain information about any health problems that may interfere with filling the job responsibilities.”
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8VAC20-780-90-A
The inspectors’ words, 98 words
“Based on child record review, the provider failed to ensure that one of eight records contained a written agreement between the parent and the center by the first day of attendance that included authorization for emergency medical care, the statement that the parent will pick up a sick child as soon as possible when requested by the center, and the statement that the parents will inform the center within 24 hours if the child or member of the immediate family has developed any reportable communicable disease. Evidence: The written agreement for C3, enrolled 09/19/2022 was signed until 09/21/2022.”
Apr 20, 2023: inspection5 deficiencies
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8VAC20-780-130-A
“Based on review of seven children’s records and interview, the center did not obtain documentation of the immunizations required by the State Board of Health before one child began attending the center. Evidence: The records for Child #7 (first date of attendance 02/06/2023) did not contain documentation of immunizations. A member of management confirmed this information during the inspection.”
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8VAC20-780-140-A
“Based on review of seven children’s records and interview, the center did not obtain a physical examination by or under the direction of a physician for one child before or within 30 days after the first day of attendance. Evidence: The records for Child #7 (first date of attendance 02/06/2023) did not contain documentation of physical exam. A member of management confirmed this information during the inspection.”
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8VAC20-780-160-A
The inspectors’ words, 105 words
“Based on review of seven staff records, observation, and documentation review, the center did not ensure two staff members submitted documentation of a negative tuberculosis (TB) screening that had been completed within the last 30 calendar days prior of the date of employment. Evidence: 1. The record for Staff #3 (date of employment 10/03/2022) contained documentation of a negative TB screening dated 10/18/2022. 2. The record for Staff #4 (date of employment 09/12/2022) contained documentation of a negative TB screening dated 11/10/2022. 3. Staff #3 and Staff #4 were observed working in the center during the inspection. 4. A member of management confirmed this information.”
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8VAC20-780-270-A
“Based on observations and interview, the center did not maintain all areas and equipment in a clean, safe, and operable condition. Evidence: 1. The fencing along the backside of the playground was broken and created gaps that could entangle clothing or snag skin. 2. A member of management stated during the inspection that a work order has already been placed.”
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8VAC20-780-60-A
“Based on review of seven children records, the center did not keep the required records for one child. Evidence: The record for Child #4 (first date of attendance 01/03/2022) contained one of the two required names, address, and phone number of designated people to call in an emergency if a parent cannot be reached.”
All 8 visits on record
| Date | Visit | What the record says |
|---|---|---|
| May 18, 2026 | Inspection | 1 violation cited |
| May 18, 2026 | Inspection | 2 violations cited |
| Jan 9, 2026 | Inspection | 4 violations cited |
| Jun 17, 2025 | Inspection | 6 violations cited |
| Apr 1, 2025 | Inspection | 8 violations cited |
| Jul 5, 2023 | Inspection | 6 violations cited |
| Apr 20, 2023 | Inspection | 5 violations cited |
| Dec 2, 2021 | Inspection | No violations cited |
Is it licensed?
- Child Day Center: Two Year license, expires Jul 4, 2027.
- Ages: 1 month - 12 years 11 months.
- Capacity: 145 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.
Has Virginia acted against it?
- 0 complaint inspections on record.
- No complaint allegations published with findings.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 5, 2026. Updated weekly.
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 232 child care providers in Henrico County, the middle value for violations cited in the last three years was 10; this one had 21.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Robots and Mud Pies Preschool | 10 |
| Bright Horizons Children’s Centers LLC - Henrico This child care provider | 21 |
| Abundant Love Learning Center - West End | 45 |
| Henrico Education Foundation - Skipwith | 16 |
| Right at School, LLC - Longan | 10 |
| KinderCare Learning Centers - Skipwith | 31 |
| Tuckaway-Innsbrook Child Development Center | 14 |
| Bon Secours Family Center @ SMH | 4 |
| La Petite Academy - Church Road | 3 |
| KinderCare Learning Center - Parham | 31 |
| Kids In Discovery Preschool | 9 |
| Westminster Canterbury Child Development Center | 26 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
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Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
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Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.