Serena Mann
A family day home in Chesapeake, Virginia 23321
3924 Galleon Drive, Chesapeake, Virginia 23321. (757) 254-8156.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 13 deficiencies in the last three years
- Jun 232026 the latest visit on record
- 10 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
13 inspections on record, the latest on Jun 23, 2026.
13 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
When those deficiencies happened
13 deficiencies in 4 months of the last 36. Last cited Jun 2026. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
Jun 23, 2026: subsidy health and safety inspection1 deficiency
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8VAC20-800-60-B
“A child’s record shall contain all the required information. The records for Child #1 (enrolled for one month) and Child #2 (enrolled for one month) did not contain all the information required to be in children’s records.”
Dec 8, 2025: inspection2 deficiencies
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22.1-289.011-F
“The license and any other documents required by the Superintendent shall be posted in a conspicuous place on the licensed premises. The results of the most recent inspection were not posted at the home, which is required.”
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8VAC20-800-330-A
“A landline telephone, excluding a cordless or cell phone, shall be available, operable, and accessible during the family day home’s hours of operation. The family day home did not have a landline telephone available at the time of the inspection.”
Jan 17, 2025: subsidy health and safety inspection1 deficiency
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8VAC20-790-430-A-3
“Lockdown procedures shall be practiced at least annually. A lockdown drill was not practiced at the family day home at least one time in 2024.”
Jan 17, 2025: inspection8 deficiencies
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22.1-289.036-B-1
“The provider is required to obtain a completed sworn statement for household members 18 years or older. There was no documentation of a completed sworn statement for a household member, which is required.”
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22.1-289.057-A
“The program is required to submit to VDH and implement a plan to test potable water for lead. The program did not have evidence of a testing plan submitted to VDH and/or the program did not have evidence of the implementation of the required testing plan.”
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8VAC20-800-180-A
“The provider shall obtain for each caregiver and adult household member a current Report of Tuberculosis Screening form, every two years from the date of the first screening or more frequently as recommended by a physician or the local health department. There was no documentation at the home to show that Caregiver #1 (provider) and an adult household member has a current TB screening.”
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8VAC20-800-280
“Potentially poisonous substances, materials and supplies shall be stored away from food in areas inaccessible to children. There was water and bleach solution on a countertop and wasp cleaner, rubbing alcohol, and mold/mildew cleaner stored in a cabinet. This area of the home (the kitchen) and areas where substances were found are accessible to children.”
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8VAC20-800-320-B
“Child-resistant protective covers larger than 1-1/4 inches in diameter shall be installed on all unused electrical outlets accessible to children under five years of age. There were two outlets in the home, one in the kitchen and one in the playroom, that did not have a child-resistant protective cover.”
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8VAC20-800-330-A
“A landline telephone, excluding a cordless or cell phone, shall be available, operable, and accessible during the family day home’s hours of operation. The family day home did not have a landline telephone available at the time of the inspection.”
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8VAC20-800-60-B
The inspectors’ words, 113 words
“A child’s record shall contain all the required information. 1.The records for Child #1, Child #2, and Child #3 were missing names of persons other than the custodial parents who are authorized to pick up the child and written authorization for emergency medical care should an emergency occur and the parent cannot be located immediately. 2. The record for Child #4 was missing names of persons other than the custodial parents who are authorized to pick up the child, written authorization for emergency medical care should an emergency occur and the parent cannot be located immediately, proof of child’s age and identity and the names of previously attended child day care and schools.”
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8VAC20-800-70-A
“Before the child’s first day of attendance, parents shall be provided in writing all the required information. The records for Child #1, Child #2, Child #3, and Child #4 did not contain provisions of the family day home’s emergency preparedness and response plan.”
Jun 10, 2024: inspection1 deficiency
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8VAC20-800-830-D
“Based on documentation review and interview the provider failed to maintain records of emergency evacuation and shelter-in-place drills for one year. Evidence: 1 - Documentation of emergency evacuation and shelter-in-place drills for one year was not available for review during the inspection. 2 - The licensed provider stated that she had documentation only for the past four months.”
Jan 12, 2023: inspection5 deficiencies
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Based on record review and interview, the provider did not ensure that a central registry finding is obtained within 30 days of employment.
“Evidence: 1. The records for caregiver 1 and caregiver 2 do not contain documentation of a central registry finding. 2. The provider confirmed that caregiver 1 and caregiver 2 began employment sometime in August 2022 and that the results of the central registry search for caregiver 1 and caregiver 2 have not been obtained.”
-
Based on record review and interview, the provider did not ensure that documentation of a physical examination by or under the direction of a physician is obtained prior to the child’s attendance or within 30 days after the first day of attendance.
“Evidence: 1. The record for child 1 (date of enrollment: 6/25/22) does not contain documentation of a physical examination. 2. The provider confirmed that the record for child 1 is lacking documentation of a physical examination.”
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Based on record review and interview, the provider did not ensure that assistant’s records contain all the required information.
The inspectors’ words, 91 words
“Evidence: 1. The record for caregiver 1 does not contain her verification of age, date of employment or documentation that two or more references as to character and reputation as well as competency were checked before employment. 2. The record for caregiver 2 does not contain her verification of age, date of employment or documentation that two or more references as to character and reputation as well as competency were checked before employment. 3. The provider confirmed that the records for caregiver 1 and caregiver 2 are lacking the above information.”
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Based on record review and interview, the provider did not ensure that a current Report of Tuberculosis Screening form published by the Virginia Department of Health or a form consistent with it documenting the absence of tuberculosis in a communicable form if obtained from each caregiver at the time of hire.
“Evidence: 1. The provider stated caregiver 2 began employment in August 2022. The record for caregiver 2 contains a negative tuberculosis screening dated 11/10/21. 2. The provider confirmed that documentation of a negative tuberculosis screening was obtained from caregiver 2 after she began employment at the family day home.”
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Based on record review and interview, the provider did not ensure that documentation of assistant orientation is signed and dated by the provider and assistant.
“Evidence: 1. The records for caregiver 1 and caregiver 2 do not contain documentation of orientation that is signed by the provider and assistant. 2. The provider confirmed that the records for caregiver 1 and caregiver 2 are lacking documentation of orientation.”
Jun 24, 2022: inspection2 deficiencies
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Based on record review and interview, the provider did not ensure that a current Report of Tuberculosis Screening form is obtained from each caregiver every two years from the date of the first screening.
“Evidence: 1. The most recent tuberculosis screening for caregiver 1 is dated 12/3/19. Caregiver 1 was due for an updated TB screening in December 2021. 2. Caregiver 1 confirmed that her TB screening is overdue.”
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Based on record review and interview, the provider did not ensure that children’s records contain all the required information.
“Evidence: 1. The record for child 1 (date of enrollment: 9/8/21) does not contain the addresses of two designated persons to contact in case of an emergency if the parent cannot be reached. 2. The provider confirmed that the record for child 1 is lacking the addresses for the two emergency contacts.”
All 13 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jun 23, 2026 | Subsidy health and safety inspection | 1 violation cited |
| Dec 8, 2025 | Subsidy health and safety inspection | No violations cited |
| Dec 8, 2025 | Inspection | 2 violations cited |
| Apr 22, 2025 | Inspection | No violations cited |
| Jan 17, 2025 | Subsidy health and safety inspection | 1 violation cited |
| Jan 17, 2025 | Inspection | 8 violations cited |
| Jun 10, 2024 | Subsidy health and safety inspection | No violations cited |
| Jun 10, 2024 | Inspection | 1 violation cited |
| Jan 12, 2023 | Inspection | 5 violations cited |
| Oct 27, 2022 | Subsidy health and safety inspection | No violations cited |
| Oct 27, 2022 | Inspection | No violations cited |
| Jun 24, 2022 | Subsidy health and safety inspection | No violations cited |
| Jun 24, 2022 | Inspection | 2 violations cited |
Is it licensed?
- Family Day Home: Two Year license, expires Nov 6, 2027.
- A current subsidy provider.
- Ages: 1 month - 12 years 11 months.
- Capacity: 10 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.
Has Virginia acted against it?
- 0 complaint inspections on record.
- No complaint allegations published with findings.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 2, 2026. Updated weekly.
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 121 child care providers in the City of Chesapeake, the middle value for violations cited in the last three years was 13; this one had 13.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Covenant United Methodist Church | Not given |
| Aldersgate New Creation Kinderprep | 16 |
| Jackson Memorial Baptist Church | 0 |
| YMCA School Age Child Care at Western Branch Intermediate School | 33 |
| Jolliff United Methodist Church | 1 |
| Stonebridge School | Not given |
| New Temple Grove Ministries | 3 |
| Serena Mann This child care provider | 13 |
| Ms. Vickey Green | 2 |
| YMCA Child Care @ Taylor Bend YMCA | 70 |
| Small Voices’ Academy | 8 |
| HRCAP Churchland | 7 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
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Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
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Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.