Hearth Record

Children’s Castle Early Learning Center, Inc.

A child day center in Roanoke, Virginia 24012

3743 Challenger Avenue, Roanoke, Virginia 24012. (540) 977-1282.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 10 deficiencies in 4 months of the last 36. Last cited Aug 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

29 inspections on record, the latest on Aug 11, 2026.

10 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

10 deficiencies in 4 months of the last 36. Last cited Aug 2026. The last 3 years, to Nov 2, 2026.

10 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Aug 11, 2026: subsidy health and safety inspection2 deficiencies
  • Hazardous substances must be in a locked place that prevents access by children.

    “In the Tot’s classroom, the cleaning solution, sanitizing solution and Lysol spray were on a counter, within reach of children.”

    Rule 8VAC20-780-280-B.

  • Where playground equipment is provided, resilient surfacing shall comply with the minimum safety standard.

    “The wood mulch under one slide measured 2 inches and under another slide measured 5 inches and did not meet the minimum requirement of nine inches.”

    Rule 8VAC20-780-330-B.

Aug 11, 2026: inspection2 deficiencies
  • Centers shall be in compliance with the center’s own policies and procedures required by these standards. The centers discipline policy states children at our center will never receive physical punishment.

    “On 7/22/2026 the center did not follow it’s own discipline policy when Staff 1 jerked Child 1 (age 13 months) by the left arm and then jerking both arms pulling the child towards them.”

    Rule 8VAC20-780-40-E.

  • The following actions or threat there of are forbidden: roughly handling a child.

    “On 7/22/2026, Staff 1 roughly handled Child 1 (age 13 months) when they jerked the child’s left arm and then jerked both arms pulling the child towards them.”

    Rule 8VAC20-780-410-1.

Oct 15, 2025: inspection2 deficiencies
  • 8VAC20-780-500-A

    “Children’s hands shall be washed with soap and running water after toileting, or any contact with blood, feces or urine. Staff #5 changed a child’s diaper in the 2?s room and did not wash the child’s hands with soap and water.”

    Rule 8VAC20-780-500-A.

  • 8VAC20-780-500-B

    “A nonabsorbent surface for diapering or changing shall be used. The changing pads in the waddlers class were cracked along the edges and the foam was exposed.”

    Rule 8VAC20-780-500-B.

Apr 23, 2024: complaint inspection2 deficiencies
  • Based on observation, the staff at the center failed to hold a bottle- fed infant while the infant was being fed.

    “EVIDENCE: Child 1 was semi-reclined in an infant chair on the floor, and a staff person was giving the child a bottle. Per Staff 1, Child 1 is unable to hold their own bottle.”

    Rule 8VAC20-780-570-B. From a complaint.

  • Complaint related

    “Based on observation, the center failed to have prepared infant formula labeled with dates. EVIDENCE: The bottles of prepared formula in the refrigerator had children’s names, but no dates.”

    Rule 8VAC20-780-570-E. From a complaint.

Jan 24, 2024: inspection2 deficiencies
  • Based on review of five children’s records, the center failed to ensure that all immunization records were obtained before the child’s first date of attendance.

    “Evidence: Child #3 first date of attendance was 3/30/2022 and on the day of the inspection did not have the required immunization record.”

    Rule 8VAC20-780-130-A.

  • Based on observation, the center failed to ensure that areas and equipment, inside and outside, shall be maintained in a clean, safe and operable condition.

    “Evidence: The wall to the left of the white storage cabinet in the Pre K 2 room has three holes approximately ?? in diameter. There were three children from the Pre K 2 room observed playing on a rug on the floor directly in front of the wall.”

    Rule 8VAC20-780-270-A.

Jul 17, 2023: inspection2 deficiencies
  • Based on observation, the center failed to ensure that hazardous substances, such as cleaning materials, were kept in a locked place using a safe locking method that prevents access by children.

    “Evidence: The cabinet below the sink in the two’s classroom was unlocked and cleaning solutions were observed inside the cabinet. No children were observed in the area but it was accessible to children.”

    Rule 8VAC20-780-280-B.

  • Based on observation, the center failed to ensure that in areas used by children of preschool age or younger electrical outlets shall have protective covers that are of a size that cannot be swallowed by children.

    “Evidence: Licensing Inspector observed the top outlet along the wall where the clock radio was plugged in did not have an outlet cover. There were no children observed near the wall with the clock radio but it was accessible to children.”

    Rule 8VAC20-780-290-A-3.

Apr 25, 2023: inspection2 deficiencies
  • Based on the review of policies and procedures and video camera footage, the center failed to maintain the operational responsibility of the licensee to ensure that the center’s activities, services and facilities are maintained in compliance with the center’s own policies and procedures that are required by the standards.

    The inspectors’ words, 141 words

    “Evidence: The center’s required lifting of children policy requires children should always be lifted underneath both arms (armpits). Never lift a child by the wrist, one arm or any area other than the armpit. This could easily cause a dislocation or an injury. The center’s video recording showed Staff #1 walking to the rug located in the far right corner of the room and grabs Child #1 by the right arm between the elbow and shoulder before lifting Child #1 under the armpits and places Child #1 in the hallway by the door to the classroom. Staff #1 stands at the doorway and then lines up the rest of the children and approximately one minute later steps into the hallway and grabs Child #1 by the right arm between the elbow and shoulder lifting Child #1 off of the hallway floor.”

    Rule 8VAC20-780-40-E.

  • Based on the review of video camera footage, the center failed to ensure that staff shall not roughly handle or shake a child.

    The inspectors’ words, 98 words

    “The center’s video recording showed Staff #1 walking to the rug located in the far right corner of the room and grabs Child #1 by the right arm between the elbow and shoulder before lifting Child #1 under the armpits and places Child #1 in the hallway by the door to the classroom. Staff #1 stands at the doorway and then lines up the rest of the children and approximately one minute later steps into the hallway and grabs Child #1 by the right arm between the elbow and shoulder lifting Child #1 off of the hallway floor.”

    Rule 8VAC20-780-410-1.

Jul 7, 2022: inspection1 deficiency
  • 8VAC20-780-150-B

    “Based on review of five children’s records, the center failed to ensure that all immunizations obtained were signed by the physician. Evidence: The review of records for child #2 showed no immunization record signed by the physician. 1. Child #2 started on 3/22/2022 and on the day of the inspection did not have the required immunization record signed by the physician.”

    Rule 8VAC20-780-150-B.

All 29 visits on record
Visits on record
DateVisitWhat the record says
Aug 11, 2026Inspection2 violations cited
Aug 11, 2026Subsidy health and safety inspection2 violations cited
Apr 29, 2026Complaint inspectionNo violations cited
Jan 30, 2026Complaint inspectionNo violations cited
Jan 30, 2026Subsidy health and safety inspectionNo violations cited
Oct 15, 2025Inspection2 violations cited
Oct 15, 2025Subsidy health and safety inspectionNo violations cited
Mar 31, 2025Complaint inspectionNo violations cited
Feb 7, 2025Subsidy health and safety inspectionNo violations cited
Feb 7, 2025InspectionNo violations cited
Jul 9, 2024Subsidy health and safety inspectionNo violations cited
Jul 9, 2024InspectionNo violations cited
Apr 23, 2024Complaint inspection2 violations cited
Jan 24, 2024Subsidy health and safety inspectionNo violations cited
Jan 24, 2024Inspection2 violations cited
Oct 6, 2023Complaint inspectionNo violations cited
Aug 23, 2023Complaint inspectionNo violations cited
Jul 25, 2023Complaint inspectionNo violations cited
Jul 17, 2023Subsidy health and safety inspectionNo violations cited
Jul 17, 2023Inspection2 violations cited
May 22, 2023Complaint inspectionNo violations cited
Apr 25, 2023Inspection2 violations cited
Mar 3, 2023InspectionNo violations cited
Feb 9, 2023Subsidy health and safety inspectionNo violations cited
Feb 9, 2023InspectionNo violations cited
Jul 7, 2022Inspection1 violation cited
Feb 4, 2022InspectionNo violations cited
Feb 4, 2022Subsidy health and safety inspectionNo violations cited
Oct 29, 2021Complaint inspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Feb 22, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 190 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 9 complaint inspections on record.
  • 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
On record, newest first
DateWhatDetail
Apr 24, 2024ComplaintAllegation: Food service/Nutrition. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 31 child care providers in Roanoke County, the middle value for violations cited in the last three years was 7; this one had 10.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

11 of the 31 in Roanoke County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Children’s Castle Early Learning Center, Inc. This child care provider10
HoneyTree Early Learning Centers - Aquatic16
North Cross School8
Fort Lewis Baptist Church4
Thrasher Memorial United Methodist ChurchNot given
North Star Child Care3
Honeytree Early Learning Center #6 - Hollins40
St. Paul’s Episcopal Church0
HoneyTree Early Learning Center #1135
Cave Spring Baptist Church5
Ms. Arlene Simmons0
April Caudle16

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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