Hearth Record

North Cross School

A child day center in Roanoke, Virginia 24018

4254 Colonial Avenue, Roanoke, Virginia 24018. (540) 989-6641.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 8 deficiencies in 4 months of the last 36. Last cited Mar 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

8 inspections on record, the latest on Mar 15, 2026.

8 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

8 deficiencies in 4 months of the last 36. Last cited Mar 2026. The last 3 years, to Nov 2, 2026.

8 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Mar 15, 2026: subsidy health and safety inspection2 deficiencies
  • The center is required to obtain a completed sworn statement prior to the employee’s first day of employment.

    “Staff #1, who had been employed for seven months, did not have a sworn statement in record. Staff #3, who had been employed for 3 years, did not have a sworn statement in the record.”

    Rule 22.1-289.035-B-1.

  • The center must request a search of the central registry prior to the employee’s first day of employment.

    “Staff #1, who had been employed over a year, had a central registry in the record that was 6 months after the required timeframe. Staff #3, who had been employed 3 years, had a central registry in the record that was two years after the required timeframe.”

    Rule 22.1-289.035-B-3.

Dec 15, 2025: inspection2 deficiencies
  • Electrical outlets shall have protective covers that are of a size that cannot e swallowed by children.

    “Multiple electrical outlets located in the cafeteria were not covered with protective covers.”

    Rule 8VAC20-780-290-A-3.

  • Each restroom area provided for children shall have sinks located new the toilets that are supplied with running warm water that does not exceed 120 degrees F.

    “Hot water in the sinks used by the children for handwashing exceeded 120 degrees F. Temperature registered 126.5 degrees F.”

    Rule 8VAC20-780-320-B.

Nov 15, 2024: inspection3 deficiencies
  • 8VAC20-780-160-A

    “Each staff member shall submit documentation of a negative TB screening at the time of employment. Staff 1 was employed approximately one month ago and there is no documentation of TB screening in their file. Staff 2 was employed for approximately six months before TB screening documentation was obtained.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-510-G

    “Medication shall be labeled with the child’s name, name of the medication, dosage amount, and time to be given. An unlabeled bottle of diphenhydramine gummies was in the medication box.”

    Rule 8VAC20-780-510-G.

  • 8VAC20-780-510-P

    “When authorization for medication expires, it needs to be picked up within 14 days or be disposed of if the parent does not renew the authorization. Authorization to administer medication to Child 2 expired approximately three months previously and the medication was in the medication storage box.”

    Rule 8VAC20-780-510-P.

Jan 24, 2024: inspection1 deficiency
  • Based on record review and interview, the center failed to obtain a copy of the search of the child abuse and neglect registry for any state in which the individual has resided in the preceding five years.

    The inspectors’ words, 103 words

    “EVIDENCE: Based on record review and interview, the center failed to request out of state child abuse and neglect checks ( CPS ) for new staff members. EVIDENCE: Staff 3 has a documented start date of 8/18/2023 and Staff 4 has a documented start date of 9/13/2023. The records for both staff 3 and 4 show they lived in other states within the past five years, and neither record has documentation to show the out of state CPS checks were done. Staff 6 stated they have not yet been requested, as there was some administrative staff reassignment at the time of both hires.”

    Rule 22.1-289.035-B-4.

Sep 21, 2023: inspection2 deficiencies
  • Based on record review, the center failed to obtain the results of an out-of-state child abuse and neglect registry check for a new staff person by the end of the 30th day of employment for staff who resided out of Virginia within the past five years.

    “EVIDENCE: Staff 3 has a documented start date of 8/18/2023 and there are no results of the out-of-state Central Registry results in the record. The Sword Disclosure signed by Staff 3 on 8/16/2023 shows this person lived outside of Virginia within the past five years.”

    Rule 22.1-289.035-B-4.

  • Based on staff record review, the center failed to obtain the Central Registry search results for a new staff person by the end of the 30th day of employment.

    “EVIDENCE: Staff 3 has a documented start date of 8/18/2023 and there are no results of the Central Registry search in the record.”

    Rule 8VAC20-770-60-C-2.

Feb 23, 2023: inspection1 deficiency
  • Based on interviews, the center failed to have names, addresses, and telephone numbers of a person to notify in an emergency for staff members.

    “EVIDENCE: The center did not have staff emergency contact information available during the 1/23/2023 inspection. Staff 1 and 2 stated it was kept in another building on the campus and was not available.”

    Rule 8VAC20-780-70.

Oct 17, 2022: inspection4 deficiencies
  • Based on record review and discussion with staff, the center failed to ensure that every employee at a child day center shall undergo a background check in accordance with the Code of Virginia prior to employment and every five years thereafter.

    “Evidence: 1. The most recent search of the central registry in the record of Staff 1 was dated 07/28/2017; there was not a repeat background search of the central registry obtained in 2022. 2. The most recent sworn statement in the record of Staff 1 was dated 07/10/2017; there was not a repeat sworn statement obtained in 2022.”

    Rule 22.1-289.035-A.

  • Based on record review, the center failed to ensure that at least every two years from the date of the initial screening staff members shall submit the results of a follow-up tuberculosis screening.

    “Evidence: 1. The most recent tuberculosis screening available for review in the record for Staff 4 was dated 09/06/2020; there was not a follow-up tuberculosis screening from 2022 available for review during the inspection. 2. The most recent tuberculosis screening available for review in the record for Staff 5 was dated 10/09/2020; there was not a follow-up tuberculosis screening from 2022 available for review during the inspection.”

    Rule 8VAC20-780-160-C.

  • Based on observation and record review, the center failed to ensure that in areas used by children of preschool age or younger, electrical outlets shall have protective covers.

    “Evidence: There were 8 uncovered electrical outlets in the area used by the children. Record review determined the youngest child in the area was 3 years old.”

    Rule 8VAC20-780-290-A-3.

  • Based on observation, the center failed to ensure that tables are sanitized before and after each use for feeding.

    “Evidence: The tables were not properly sanitized following the afternoon snack. The sanitizing solution was sprayed and immediately wiped off. The sanitizing solution was not allowed to air dry for the required 2 minutes before being wiped off.”

    Rule 8VAC20-780-560-J.

Feb 17, 2022: inspection8 deficiencies
  • Based on record review and discussion with staff, the center failed to ensure that no person shall be hired for compensated employment prior to the facility obtaining an employment eligibility letter upon the completion of a fingerprint background check as required by the Code of Virginia.

    “Evidence: Staff 12 stated that the hire date for Staff 8 was 08/25/2021. The employment eligibility letter was dated 12/01/2021.”

    Rule 22.1-289.035-B-2.

  • Based on record review and discussion with staff, the center failed to obtain a copy of a child abuse and neglect search and a sex offender registry check from any state in which the individual has resided in the preceding five years.

    “Evidence: The record for Staff 11 contained documentation that Staff 11 had resided outside of the state of Virginia within the preceding five years. Staff 12 stated that the hire date for Staff 8 was 01/05/2022. There was not a child abuse and neglect search nor a sex offender registry check from all of the states in which the individual had resided in the preceding five years available for review during the 02/18/2022 inspection.”

    Rule 22.1-289.035-B-4.

  • Based on record review and discussion with staff, the center failed to ensure that an employee must not be employed until the agency has the person’s completed sworn statement or affirmation.

    “Evidence: 1. Staff 13 stated that the hire date for Staff 10 was 01/05/2022. The sworn statement was dated 02/18/2022. 2. Staff 13 stated that the hire date for Staff 11 was 08/25/2021. The sworn statement was dated 02/18/2022.”

    Rule 8VAC20-770-60-B.

  • Based on record review and discussion with the staff, the center failed to obtain the finding from a search of the central registry within 30 days of employment.

    “Evidence: Staff 13 stated that the hire date for Staff 8 was 08/25/2021. The findings from a search of the central registry were dated 01/24/2022.”

    Rule 8VAC20-770-60-C-2.

  • Based on discussion with staff, the center failed to develop written procedures for prevention of shaken baby syndrome or abusive head trauma.

    “Evidence: Staff 12 stated that the center did not have written procedure for prevention of shaken baby syndrome or abusive head trauma.”

    Rule 8VAC20-780-40-K.

  • Based on discussion, the center failed to ensure that children’s hands shall be washed with soap and running water or disposable wipes before and after eating meals and snacks.

    “Evidence: Staff 5 stated that children’s hands are not washed with soap and running water or disposable wipes after snack. Staff 5 stated that the children use hand sanitizer after snack instead.”

    Rule 8VAC20-780-500-A.

  • Based on observation and discussion with staff, the center failed to ensure that no child shall be allowed to drink and eat while walking around.

    “Evidence: Two children were observed eating their snack food, a ziplock bag of Goldfish and a bag of Cheez-Its, while lining up and walking into the cafeteria for homework time.”

    Rule 8VAC20-780-560-M.

  • Based on record review and discussion with staff, the center failed to ensure that the separate record for each child enrolled contains all of the elements as required by the standards.

    The inspectors’ words, 130 words

    “Evidence: 1. The record for Child 1 did not contain the following information: work phone number of each parent (an employer was listed but the record did not contain a work phone number). 2. The record for Child 2 did not contain the following information: work phone number of each parent (an employer was listed but the record did not contain a work phone number); and the phone number of the child’s physician. 3. The record for Child 3 did not contain the following information: documentation of viewing proof of the child’s identity and age. 4. The record for Child 4 did not contain the following information: Previous child day care and schools attended by the child; and written agreement between the parent and the center as required by 8VAC20-780-420-E-3.”

    Rule 8VAC20-780-60-A.

All 8 visits on record
Visits on record
DateVisitWhat the record says
Mar 15, 2026Subsidy health and safety inspection2 violations cited
Dec 15, 2025Inspection2 violations cited
Nov 15, 2024Inspection3 violations cited
Jan 24, 2024Inspection1 violation cited
Sep 21, 2023Inspection2 violations cited
Feb 23, 2023Inspection1 violation cited
Oct 17, 2022Inspection4 violations cited
Feb 17, 2022Inspection8 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Mar 8, 2028.
  • Ages: 3 years - 12 years 11 months.
  • Capacity: 75 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 0 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 31 child care providers in Roanoke County, the middle value for violations cited in the last three years was 7; this one had 8.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

11 of the 31 in Roanoke County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
North Cross School This child care provider8
Cave Spring Baptist Church5
Cave Spring United Methodist Church0
Celebration Church of GodNot given
Faith Christian School1
North Cross SchoolNot given
Lakeside Baptist Church MinistriesNot given
Champion Early Learning Center11
Ivybrook Academy Roanoke5
Childcare Network #3148
Childcare Network #658
HoneyTree Learning, LLC- Oak Grove0

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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