Hearth Record

HoneyTree Early Learning Center - Riverwalk

A child day center in Roanoke, Virginia 24016

1824 S. Jefferson Street, Roanoke, Virginia 24016. (540) 343-5905.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 57 deficiencies in 11 months of the last 36. Last cited Jul 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

34 inspections on record, the latest on Jul 15, 2026.

57 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Oct 30, 2026. Updated weekly.

When those deficiencies happened

57 deficiencies in 11 months of the last 36. Last cited Jul 2026. The last 3 years, to Oct 30, 2026.

57 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Oct 30, 2026. Updated weekly.

Jul 15, 2026: subsidy health and safety inspection1 deficiency
  • Prepared baby food not consumed during that feeding by an infant may be used by the same infant later in the same day, provided that the food is not served out of the baby jar and is dated and stored in the refrigerator.

    “In the infant 2 class, there was a jar of baby food that had the lid open without a name or date. Staff did state they tried to feed the child out of the jar that morning.”

    Rule 8VAC20-780-570-H.

Feb 20, 2026: inspection2 deficiencies
  • 8VAC20-780-270-A

    “Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition. The corners of the playground tiles are uneven and bending upward creating a tripping hazard for children”

    Rule 8VAC20-780-270-A.

  • When children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child in the group shall apply to the entire group.

    “Staff 1 and Staff 2 had 18 children in Classroom 1 on 2/18/2026. The youngest child in the group was 2 years old. Three staff would be required.”

    Rule 8VAC20-780-350-C.

Feb 5, 2026: inspection1 deficiency
  • When staff are supervising children, they shall always ensure their care, protection, and guidance.

    “Staff did not ensure that Child 1 (age 4 years) who has a diagnosed food allergy, documented in the allergy care plan on file in the child’s record, was protected from the allergen during snack on 1/30/2026. The child ingested the allergen which resulted in a reaction that required emergency medication to be administered onsite and additional outside medical treatment. The center noted that the allergy was “severe” in the incident report of the event.”

    Rule 8VAC20-780-340-A.

Jan 14, 2026: subsidy health and safety inspection3 deficiencies
  • The center is required to have employees undergo a background check every five years.

    “Staff #5 had no updated central registry on file during the inspection. It was overdue by 2 months.”

    Rule 22.1-289.035-A.

  • Playground equipment with moving parts or climbing apparatus must have appropriate fall zones that encompass sufficient area to include the child’s trajectory in the event of a fall.

    “The fall zones on the toddler playground had an unmeasurable amount of surfacing under equipment.”

    Rule 8VAC20-780-330-B.

  • The center shall maintain, in a way that is accessible to all staff who work with children, a current written list of all children’s allergies, sensitivities, and dietary restrictions documented in the allergy plan required. This list shall be dated and kept confidential in each room or area where children are present.

    “There was no allergy list available in four of the seven classrooms. The list in the classrooms was not up-to-date.”

    Rule 8VAC20-780-40-M.

Sep 8, 2025: inspection4 deficiencies
  • Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance.

    “There was a physical examination in the record of child #2 that was a year past the required timeframe.”

    Rule 8VAC20-780-140-A.

  • Medication shall be labeled with the child’s name, the name of the medication, the dosage amount, and the time or times to be given.

    “Child #1 had medication on site. There was no label on the medication. Child #3 had medication on site. There was no label on the medication.”

    Rule 8VAC20-780-510-G.

  • When an authorization for medication expires, the facility shall notify parents that the medication must be picked up within 14 days of the authorization expiring or that a new authorization should be completed.

    “Medication for Child 1 was onsite, but there was no medication authorization. The medication was administered during the expired period. Medication for Child 3 was onsite, but there was no medication authorization. The medication was administered during the expired period.”

    Rule 8VAC20-780-510-G.

  • The center shall implement a monthly practice of evacuation drills.

    “The provider had not completed evacuation drills for months March 2025 through June 2025.”

    Rule 8VAC20-780-550-D.

Jul 23, 2025: inspection3 deficiencies
  • The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center.

    “Child #1, who had been attending for six months, had documentation of an immunization record on file that was seventeen days past required timeframe. Child #2, who had been attending for over three years, had documentation of an immunization record on file that was seventeen days past required timeframe. Child #1, who had been attending for four years, had documentation of an immunization record on file that was nine days past required timeframe.”

    Rule 8VAC20-780-130-A.

  • The center shall ensure that each grouping of children has a qualified program lead.

    “Staff 3 was working as a program leader on the day of the inspection. Staff 5 did not have documentation of the educational requirements for a program leader position.”

    Rule 8VAC20-780-210-A.

  • If rest mats are used, they shall have cushioning and be sanitized on all sides weekly or before use by another child.

    “In classrooms 4,5 and 6, the rest mats had rips in them exposing the foam of the mat.”

    Rule 8VAC20-780-440-F.

Apr 24, 2025: inspection8 deficiencies
  • Repeat violation Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance.

    “There was no physical examination in the record for Child 4 who had been enrolled over 30 days.”

    Rule 8VAC20-780-140-A.

  • Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department.

    “The immunization record for Child #4 was not signed.”

    Rule 8VAC20-780-150-B.

  • Repeat violation The center shall ensure that each grouping of children has a qualified program lead.

    “Staff 5 was working as a program leader on the day of the inspection. Staff 5 did not have documentation of the educational requirements for a program leader position.”

    Rule 8VAC20-780-210-A.

  • Cribs, cots, rest mats, and beds shall be identified for use by a specific child.

    “In the younger infant room, children were in cribs not identified for use by that specific child.”

    Rule 8VAC20-780-440-B.

  • 8VAC20-780-500-A

    “Repeat Violation, Staff shall wash hands with soap and running water before and after a diaper change Staff did not wash their hands after changing a diaper.”

    Rule 8VAC20-780-500-A.

  • Repeat Violation, The diapering surface shall be cleaned with soap and water and sanitized after each use.

    “Staff cleaned the diapering surface with a sanitizer only.”

    Rule 8VAC20-780-500-B.

  • The record of each child on formula shall contain the child’s feeding schedule.

    “There were no feeding schedules for the children in care.”

    Rule 8VAC20-780-570-C.

  • Prepared infant formula shall be refrigerated, dated and labeled with the child’s name.

    “In the infant 1 & infant 3 class, there were multiple bottles in the refrigerator that had no date.”

    Rule 8VAC20-780-570-E.

Jan 26, 2025: inspection4 deficiencies
  • For staff hired before July 1, 2024, providers must obtain the results of a central registry search for an employee, within 30 days of service.

    “Staff #1 was a previous employee that was rehired for almost 2 years. Results of the new central registry search were dated over a year after the rehire date.”

    Rule 8VAC20-770-60-C-2.

  • A tuberculosis (TB) screening is required every two years from the last screening.

    “Staff #4 updated screening was due 5 months ago. The updated screenings have not yet been completed.”

    Rule 8VAC20-780-160-C.

  • Cleaning and Sanitizing materials shall not be located above food and shall be stored in areas physically separate from food.

    “Infant 3 classroom had cleaning supplies and food stored on the same shelf, next to each other.”

    Rule 8VAC20-780-280-D.

  • At least one staff in each classroom or area where children are present shall have current certification in both CPR and first aid.

    “Staff #1 was alone with a group of nine preschool age children and was not currently certified in CPR or first aid. The certification was overdue by 2 weeks.”

    Rule 8VAC20-780-530-A.

Jan 16, 2025: subsidy health and safety inspection2 deficiencies
  • All staff who work directly with children shall have current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care.

    “Staff 5?s certification in CPR was not current. It was overdue by 4 months.”

    Rule 8VAC20-790-600-D-1.

  • All staff who work directly with children shall have a current certification in first aid appropriate to the ages of children in care.

    “Staff 5?s certification in first aid was not current. It was overdue by 4 months.”

    Rule 8VAC20-790-600-D-2.

Oct 4, 2024: complaint inspection4 deficiencies
  • Repeat violation The center is required to obtain background checks from any stat in which the individual has resided in the preceding five years.

    “Staff 2, who has been employed for more than two months, did not have documentation of requestions a central registry check from a state.”

    Rule 22.1-289.035-B-4. From a complaint.

  • Each center shall ensure that each grouping of children has a qualified program lead.

    “Staff 1 and 2 was observed working on the day of the inspection. Neither had documentation of the educational requirements for a program leader position.”

    Rule 8VAC20-780-210-A-1. From a complaint.

  • Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information.

    “Child 1, enrolled over three years, was missing proof of identity.”

    Rule 8VAC20-780-60-A. From a complaint.

  • Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information.

    “Child 1, enrolled over three years, was missing proof of identity.”

    Rule 8VAC20-780-60-A. From a complaint.

Sep 3, 2024: subsidy health and safety inspection2 deficiencies
  • All staff who work directly with children shall have current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care.

    “Staff 1?s certification in CPR was not current. It was overdue by 6 days.”

    Rule 8VAC20-790-600-D-1.

  • All staff who work directly with children shall have current certification in first aid appropriate to the ages of children in care.

    “Staff 1?s certification in first aid was not current. It was overdue by 6 days.”

    Rule 8VAC20-790-600-D-2.

Sep 3, 2024: inspection15 deficiencies
  • Staff hired after 7/1/2024 must be supervised at all times by an individual with qualifying results of all required background checks until all background check results are returned for the newly hired staff person.

    “The results from the Virginia central registry search for Staff 4 were requested prior to employment but the results have not been returned to the center. Staff 4 was observed during the inspection alone with 9 children ages 2 to 3 years old. Staff 4 has been employed for 6 weeks and stated they are alone with the children daily.”

    Rule 22.1-289.035-B-3.

  • Systemic Violation The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center.

    “Child 5, who had been attending for 2 days, did not have documentation of an immunization record on file.”

    Rule 8VAC20-780-130-A.

  • Systemic Violation The center shall obtain documentation of additional immunizations once every six months for children under the age of two years.

    “Child 1(age 3), who had been attending for 2 years, did not have documentation of updated immunizations on file”

    Rule 8VAC20-780-130-E.

  • Systemic violation Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance.

    “There was no physical examination in the record for Child 1 who had been enrolled for 2 years.”

    Rule 8VAC20-780-140-A.

  • Systemic Violation Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department.

    “The immunization record for Child 3 was not signed and dated.”

    Rule 8VAC20-780-150-B.

  • The center shall ensure that each grouping of children has a qualified program lead.

    “Staff 4 was observed working as a program leader on the day of the inspection. Staff 4 did not have documentation of the educational requirements for a program leader position.”

    Rule 8VAC20-780-210-A.

  • Staff are to complete the VDOE sponsored online orientation course within 90 days of hire.

    “Staff 1, who had been employed 94 days, had not yet completed the required course.”

    Rule 8VAC20-780-240-A.

  • Children under 10 years of age shall always be within actual sight and sound supervision of staff.

    “On 9/3/2024, Child 4 (age 4) was left alone and unsupervised in an empty classroom for approximately 10 minutes.”

    Rule 8VAC20-780-340-F.

  • Systemic Violation Centers shall be in compliance with the center’s own policies and procedures required by these standards.

    “The center’s policy is that children shall remain under supervision of staff at all times. On 9/3/2024, Child 4 (age 4) was left alone and unsupervised in an empty classroom for approximately 10 minutes.”

    Rule 8VAC20-780-40-E.

  • If personal articles are used, they shall be individually assigned.

    “In classroom 4, there were children’s pacifiers not labeled or assigned to show ownership.”

    Rule 8VAC20-780-430-I.

  • There shall be at least 12 inches of space between occupied rest mats.

    “18 children were resting on rest mats in classroom 4. Multiple children on rest mats were directly touching other children’s rest mats.”

    Rule 8VAC20-780-440-E.

  • Repeat Violation, Systemic Violation Children’s hands shall be washed with soap and running water or disposable wipes after eating meals or snacks.

    “Preschool age children were not observed washing hands or using a disposable wipe after eating lunch.”

    Rule 8VAC20-780-500-A.

  • Repeat Violation, Systemic Violation Children’s hands shall be washed with soap and running water after toileting.

    “Preschool children were observed using the restroom after lunch. No handwashing was observed after toileting.”

    Rule 8VAC20-780-500-B.

  • Systemic violation Sunscreen shall be inaccessible to children under five years of age.

    “In classrooms 4 and 6, there was sunscreen located in children’s cubbies. The ages of the children were 2 to 3 years old. The cubbies were accessible to the children.”

    Rule 8VAC20-780-520-B.

  • Repeat Violation, Systemic Violation Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information.

    “Child 4, enrolled for seven weeks, was missing proof of identity. Child 5, enrolled for 2 days, was missing proof of identity. Child 7, enrolled for 3 months, was missing proof of identity.”

    Rule 8VAC20-780-60-A.

Mar 8, 2024: inspection6 deficiencies
  • Based on record review, the center failed to have documentation of the TB screening submitted at the time of employment and prior to coming into contact with children.

    “Evidence: 1.Staff #5, which was hired on 10/5/2023 had a TB screening on file dating 10/9/2023 during the inspection on 3/8/2024.”

    Rule 8VAC20-780-160-A.

  • Based on observation, the center failed to ensure that sandboxes with bottoms which precent drainage shall be covered when not in use.

    “Evidence: The sandbox on the playground did not have a cover.”

    Rule 8VAC20-780-330-E.

  • 8VAC20-780-440-G

    “Based on observation, the center failed to ensure that cribs shall be used for children under 12 months of age. Evidence: In the infant class staff were asked about children sleeping in cribs. Staff replied that some children sleep in cribs but others sleep in infant chairs due to not liking the cribs”

    Rule 8VAC20-780-440-G.

  • Based on observation, the center failed to ensure staff and children’s hands were washed with soap and running water after toileting.

    “Evidence: 1.Staff #6 was observed during the diapering process. There was no handwashing for child or staff after the diaper change. 2. Staff #7 was observed during the diapering process. There was no handwashing for child or staff after the diaper change.”

    Rule 8VAC20-780-500-A.

  • Based on observation, the center failed to ensure that the diapering surface shall be cleaned with soap and at least room temperature water and sanitized after each use.

    “Evidence: Multiples classrooms had no soap water for cleaning of diaper changing tables. When asked what they used for cleaning, Inspector was told they use the sanitizer or the disinfectant wipes.”

    Rule 8VAC20-780-500-B.

  • Based on interview, the center failed to ensure for each group of children, the center shall maintain a written record of daily attendance that documented the arrival and departure of each child in care as it occurs.

    “Evidence: None of the classrooms had a written record of attendance in their classrooms.”

    Rule 8VAC20-780-80-A.

Nov 30, 2023: complaint inspection2 deficiencies
  • Based on record review, the Center failed to ensure at least every two years from the date of the first initial screening or testing, staff members obtain and submit the results of a follow-up tuberculosis screening/testing.

    “EVIDENCE: Staff #1 did not have an updated tuberculosis skin test/screening completed every 2 years. Most recent tuberculosis skin test for Staff #1 was completed on 10/01/2021.”

    Rule 8VAC20-780-160-C. From a complaint.

  • Based on record review, the Licensee failed to maintain children records to ensure all required information is documented.

    “EVIDENCE: Record for Child #1 did not include the name address and telephone number of at least two designated people to call in an emergency if a parent cannot be reached. Record was missing the information for 1 emergency contact.”

    Rule 8VAC20-780-60-A. From a complaint.

Aug 18, 2023: inspection6 deficiencies
  • Based on record review and interview, the center failed to obtain a copy of the results of a search of the central registry for any founded complaints of child abuse or neglect within 30 days of employment.

    “Evidence: Staff #5, hired on 6/27/2019 had no record of a Central Registry on file during inspection on 8/17/2023. Administration was unable to provide documentation when requested.”

    Rule 8VAC20-770-60-C-2.

  • Based on record review and staff interviews, the center failed to obtain documentation that each child has received immunizations required by the State Board of Health the child can attend the center.

    “Evidence: 1.The record for Child 4 did not contain documentation that they received the immunizations required by the State Board of Health. Staff 6 verified that the first day of attendance for Child 1 was 08/16/2023.”

    Rule 8VAC20-780-130-A.

  • Based on record review, the center failed to have documentation of the TB screening submitted at the time of employment and prior to coming into contact with children.

    “Evidence: Staff #5 which was hired on 6/27/2019 had no record of a TB screening on file during the inspection on 8/17/2023.”

    Rule 8VAC20-780-160-A.

  • REPEAT VIOLATION Based on observation, the center failed to maintain areas and equipment of the center in a clean, safe operable condition.

    “Evidence: The sandbox on the playground had very little sand inside. The mesh of the bottom was coming through causing a tripping hazard to children.”

    Rule 8VAC20-780-270-A.

  • Based on observation, the center failed to ensure that all infant prepared formula shall be refrigerated, dated and labeled with the child’s name.

    “Evidence: 1.In the infant classroom, there were bottles in the fridge that had no label to show ownership or dates. 2.In the Infant 2 class, there were bottles in the fridge with no label to show ownership or dates.”

    Rule 8VAC20-780-570-E.

  • Based on record review, the center failed to keep a separate record foreach child which shall contain documentation of viewing proof of the child’s identity and age.

    “Evidence: 1.Child #4, had an enrollment date of 8/1/2023 had no proof of ID on file during the inspection on 8/17/2023.”

    Rule 8VAC20-780-60-A.

Jul 25, 2023: inspection6 deficiencies
  • Based on record review, the center failed to obtain a copy of the child physical examination before child’s first day or within 30 days after first day of attendance.

    “Evidence: Child #2, which was enrolled on 9/19/2022 had no documentation of a physical on file during the inspection on 07/25/2023”

    Rule 8VAC20-780-140-A.

  • Based on observation, the center failed to maintain areas and equipment of the center in a clean, safe operable condition.

    “Evidence: The sandbox on the playground had very little sand inside. The mesh of the bottom was coming through causing a tripping hazard to children.”

    Rule 8VAC20-780-270-A.

  • Based on review of medication the center failed to obtain written authorization from a parent or guardian for prescription medication.

    “Evidence: Child #8 had medication on site during the inspection on 7/25/2023. There was no authorization from parent, or doctor to administer”

    Rule 8VAC20-780-510-I.

  • Based on observation the center failed to keep all sunscreen inaccessible to children.

    “Evidence: 1.In classroom #6 there was sunscreen located in a child’s cubby. This cubby was accessible to the children. 2.In classroom #12 there was sunscreen located in one child’s cubby. There was also sunscreen located in two children’s diaper bag. All were accessible to children.”

    Rule 8VAC20-780-520-B.

  • Based on observation the center failed to keep all diaper cream inaccessible to children.

    “Evidence: Observed diaper cream in a child’s cubby in classroom #6. This cubby was accessible to children.”

    Rule 8VAC20-780-520-C.

  • Based record review, the center failed to ensure that the separate record for each enrolled child shall contain name, address, and phone number of two designated people to call in a emergency if a parent cannot be reached.

    “Evidence: 1.Child #1 had no address for emergency contacts on record. 2.Child #8 had no address for emergency contacts on record.”

    Rule 8VAC20-780-60-A.

May 23, 2023: complaint inspection2 deficiencies
  • Complaint related

    “Based on observation, the center failed to maintain the required staff-to-children ratio for birth to 3 year to up to school age eligible. Evidence: At approximately 8:15 am, 30 preschool children were in care under the supervision of two staff on the outdoor playground area. The youngest child was 3 years old. The ratio is one staff to 11 children with an allowable variance for ratio. Three staff would be required.”

    Rule 8VAC20-780-350-B-4. From a complaint.

  • Based on observation, the center failed to ensure there shall be at least 12 inches of space between occupied cots, beds, and rest mats.

    “Evidence: Observed 15 children resting on cots. There were multiple children on cots that were directly touching other children’s cots.”

    Rule 8VAC20-780-440-E. From a complaint.

Mar 15, 2023: inspection6 deficiencies
  • Based on record review, the center failed to ensure a Criminal History check was completed prior to first day of employment.

    “Evidence: Staff #2 had a documented employment date of 5/4/2018. Then Criminal History was dated for 6/12/2018. Staff #3 had a documented employment date of 4/9/202. The Criminal History was dated for 4/12/2021.”

    Rule 22.1-289.035-B-2.

  • Based on record review, the center failed to ensure Sworn Statements were completed prior to first day of employment.

    “Evidence: Staff #1 had a documented employment date of 4/23/2018. The sworn statement was dated 4/18/2019. Staff #2 had a documented employment date of 5/4/2018 The sworn statement was dated for 6/18/2018.”

    Rule 8VAC20-770-60-B.

  • Based on record review, the center failed to ensure Central Registry results by the end of thirty days of employment.

    “Evidence: Staff #2 had a documented employment date of 5/4/2018. The Central Registry results letter was dated for 10/20/2022.”

    Rule 8VAC20-770-60-C-2.

  • Based on observation, the center failed to ensure hazardous substances such as cleaning materials, shall be kept in a safe locking method that prevents access by children.

    “Evidence: Classroom #4 had cleaning chemicals in the cabinet under the sink. There was no lock on the cabinet, making it accessible to children.”

    Rule 8VAC20-780-280-B.

  • Based on observation, the center failed to ensure cribs shall be identified for use by a specific child.

    “Evidence: There were approximately nine cribs in the sleeping area of classroom #1. There was no label on the cribs to identify use of specific children.”

    Rule 8VAC20-780-440-B.

  • Based on record review, the center failed to ensure documentation of two or more references with date of contact.

    “Evidence: Staff #4 had references on file during the inspection, but there was no date as to when these references were checked.”

    Rule 8VAC20-780-70.

Feb 22, 2023: complaint inspection6 deficiencies
  • Based on observation, the center failed to ensure when staff are supervising children, they shall always ensure their care, protection, and guidance.

    The inspectors’ words, 238 words

    “Evidence: When the inspector arrived at approximately 7:40 AM, there were 18 children under the supervision of 2 staff. All children were combined in the main area. There were 5 infants in infant bouncer seats. The staff person sitting with the infants also had one child on their lap and another standing holding onto their leg. By approximately 7:55 AM, the total number of children was at 35 and still under the care of 2 staff. Staff #3 stated the children’s ages were up to 3 years old. There were six infants in bouncer seats crying and two children were in the staff’s lap crying. There were also two children in infant carrier seats crying and other children attempting to rock the seats to console the children. Children were observed running around, knocking children to the ground with a ride and push toy truck. Parents were dropping children off at this time. A child was dropped off with a go-go squeeze pouch and was sharing with other children. There were multiple children crying at drop off and no one to console them because the two staff were attending to others. Children were observed trying to run out the door into the entrance area behind their parents and staff trying to stop them and keep them inside the doors. Staff #3, #4 and #5 arrived to help between approximately 8:02-8:05 AM. The children were then split into 3 classrooms.”

    Rule 8VAC20-780-340-A. From a complaint.

  • Based on observation, the center failed to ensure that when children are in ongoing mixed age groups, the staff-to-children ratio is applicable to the youngest child in the group.

    The inspectors’ words, 126 words

    “Evidence: 1. When the inspector arrived on 2/22/2023 at approximately 7:40 AM, 18 children were in care under the supervision of 2 staff. All children were combined in the main area. The youngest child was 5 months.After approximately 15 minutes, there were 35 children in care, 6 children being infants, under the care of 2 staff. 9 staff would be required. 2. Staff #3 stated this has been an ongoing problem since October and they have been asking for help in the mornings to help with the number of children. 3. Staff #4 stated this has been a problem since October/ November and despite asking for help in the morning they have not received any. Staff stated the numbers are always that high in the morning.”

    Rule 8VAC20-780-350-C. From a complaint.

  • Based on observation and interview, the center failed to ensure that cribs shall be used for children under 12 months of age.

    “Evidence: By approximately 9:40 AM, there were 12 infants under 12 months of age. There were 6 cribs in the infant classroom. An infant, age 4 months, was observed sleeping in a bouncer seat. Staff #6 stated that the smaller infants slept in the infant bouncer seats and the older infants used the cribs.”

    Rule 8VAC20-780-440-G. From a complaint.

  • Based on observation, the center failed to wash children’s hands or staff hands with soap and running water after toileting.

    “Evidence: 1. Children were observed getting a diaper change by Staff # 5. Once completed, they were sent to play. There was no handwashing for the children. 2. Staff # 5 did not wash their hands after diapering the children.”

    Rule 8VAC20-780-500-A. From a complaint.

  • Based on observation, the center failed to ensure the diapering area shall have a nonabsorbent surface for diapering or changing. For children younger than three years, this surface shall be a changing table, or a countertop designed for changing.

    “Evidence: 1. A child, who had a bowl movement, was observed being changed on the tiled floor. There was no nonabsorbent surface being used. 2. Other children were observed in the classroom standing up during a diaper change. There was no diaper changing table in the classroom. Staff #3 stated the children’s ages were 2 years up to 3 years old.”

    Rule 8VAC20-780-500-B. From a complaint.

  • Based on observation, the center failed to ensure no child shall be allowed to drink or eat while walking around.

    “Evidence: In the main area, 3 children were observed with go-go squeeze pouches walking around eating them. In classroom #2, a child was observed walking around drinking a bottle.”

    Rule 8VAC20-780-560-M. From a complaint.

Oct 25, 2022: inspection1 deficiency
  • Based on observation, the center failed to ensure areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.

    “Evidence: Playground #1, on the door of the metal gate surrounding the playground, the door as come unattached at the hinge. This creates a gap in the gate causing an entrapment hazard to children. Children were observed playing on the playground during the inspection. Playground #2: The sandbox on the playground has mesh lining that is coming through the surface of the sandbox causing a tripping hazard to children.”

    Rule 8VAC20-780-270-A.

All 34 visits on record
Visits on record
DateVisitWhat the record says
Jul 15, 2026Subsidy health and safety inspection1 violation cited
Apr 23, 2026InspectionNo violations cited
Apr 14, 2026Complaint inspectionNo violations cited
Feb 20, 2026Inspection2 violations cited
Feb 5, 2026Inspection1 violation cited
Jan 21, 2026InspectionNo violations cited
Jan 14, 2026Subsidy health and safety inspection3 violations cited
Oct 27, 2025Complaint inspectionNo violations cited
Sep 8, 2025Subsidy health and safety inspectionNo violations cited
Sep 8, 2025Inspection4 violations cited
Jul 23, 2025Inspection3 violations cited
Jul 23, 2025Complaint inspectionNo violations cited
Apr 24, 2025Inspection8 violations cited
Jan 26, 2025Inspection4 violations cited
Jan 16, 2025Subsidy health and safety inspection2 violations cited
Oct 4, 2024Complaint inspection4 violations cited
Sep 3, 2024Subsidy health and safety inspection2 violations cited
Sep 3, 2024Inspection15 violations cited
Mar 8, 2024Subsidy health and safety inspectionNo violations cited
Mar 8, 2024Inspection6 violations cited
Feb 8, 2024Complaint inspectionNo violations cited
Nov 30, 2023Complaint inspection2 violations cited
Aug 18, 2023Inspection6 violations cited
Aug 17, 2023Subsidy health and safety inspectionNo violations cited
Jul 25, 2023Inspection6 violations cited
May 25, 2023Complaint inspectionNo violations cited
May 23, 2023Complaint inspection2 violations cited
Mar 15, 2023Subsidy health and safety inspectionNo violations cited
Mar 15, 2023Inspection6 violations cited
Feb 22, 2023Complaint inspection6 violations cited
Oct 25, 2022Subsidy health and safety inspectionNo violations cited
Oct 25, 2022Inspection1 violation cited
Apr 22, 2022Complaint inspectionNo violations cited
Mar 2, 2022InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Sep 25, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 176 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Oct 30, 2026. Updated weekly.

Has Virginia acted against it?

  • 10 complaint inspections on record.
  • 2 complaint allegations published with Virginia’s findings, 1 of them found valid.
On record, newest first
DateWhatDetail
Dec 7, 2023ComplaintAllegation: Records. Virginia’s finding: Not Reported/Found.
Jun 7, 2023ComplaintAllegation: Staff Quantity. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 71 child care providers in the City of Roanoke, the middle value for violations cited in the last three years was 5; this one had 57.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Oct 30, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 30, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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