KinderCare Learning Centers #000540

Each child shall have a physical examination by or under the direction of a physician within 30 days after the first day of attendance.

“The record for Child #5 did not contain documentation of a physical examination, and was overdue by over two years.”

Rule 8VAC20-780-140-A.

Areas and equipment of the center shall be maintained in a clean, safe and operable condition.

“The 2 year old classroom had areas with chipped paint on the two walls, and a window sill, as well as a latch on a cabinet that was rusted.”

Rule 8VAC20-780-270-A.

When staff are supervising children, they shall always ensure care, protection, and guidance.

“On 08/11/2026, staff #3 and #4 left a child unattended in the Preschool classroom for approximately 20 seconds, and therefore were unable to provide care, protection, and guidance to that child.”

Rule 8VAC20-780-340-A.

The center shall request at least annually that parents confirm the information in the child’s record is up to date.

“The record for Child #1 was overdue to have information confirmed by over 4 months.”

Rule 8VAC20-780-420-E-3.

If sunscreen is used, sunscreen shall be inaccessible to children under 5 years of age, and children 9 years of age and older may administer their own sunscreen.

“In the Pre-K classroom, a storage bin with multiple bottles of sunscreen was seen on the window sill, within reach of the children. In the school age classroom, several children under the age of 9 were seen applying their own sunscreen.”

Rule 8VAC20-780-520-B.

A written agreement between the parent and the center shall be in each child’s record by the first day of the child’s attendance, that includes a statement that the parent will inform the center within 24 hours after their child or any immediate household member has developed any reportable communicable disease.

“Records for Child #1, #3, #4, #5, #6, #7 and #8 did not contain a statement that the parent will inform the center of a communicable disease within the immediate household.”

Rule 8VAC20-780-90-A.

Staff who work directly with children shall annually attend the department’s health and safety update course.

“The record for Staff #1 did not include documentation of the completing the department’s health and safety update course.”

Rule 8VAC20-790-600-F.

When staff are supervising children, they shall always ensure their care, protection, and guidance.

“On 03/09/2026, Child #1 was left on the playground unattended, therefore Staff #1, #2, and #3 were not available to ensure proper care, protection and guidance.”

Rule 8VAC20-780-340-A.

Children under 10 years of age shall be within actual sight and sound supervision of staff.

“Child #1 (3 years of age) was left unattended on the playground, outside of both sight and sound of assigned Staff members #1, #2, and #3.”

Rule 8VAC20-780-340-F.

Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior.

“On 03/09/2026, after Child #1 was left unattended on the playground for approximately 8 minutes, Staff #1 proceeded to scold Child #1, shouting “I’m mad at you, why did you do this?””

Rule 8VAC20-780-400-B.

The following actions or threats thereof are forbidden: roughly handling a child.

“On 03/09/2026, Staff #1 roughly handled Child #1 by holding and squeezing their face while after the child had been left unattended on the playground.”

Rule 8VAC20-780-410-1.

Children under 10 years of age always shall be within actual sight and sound supervision of staff.

“On 2/3/2026, Child #1 left the preschool classroom unattended, and walked to the office, which was not occupied by an adult. Child #1 was outside of direct supervision of a staff member for approximately 1 minute before a staff member discovered them in the office and returned them to class.”

Rule 8VAC20-780-340-F.

Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance.

“There was no physical examination in the record of child #1, who had been enrolled for over two months.”

Rule 8VAC20-780-140-A.

A tuberculosis (TB) screening is required every two years from the last screening.

“Staff #3 updated screening was due over 3 months ago and documentation of the updated screenings were not available.”

Rule 8VAC20-780-160-C.

When staff are supervising children, they shall always ensure their care, protection, and guidance.

Rule 8VAC20-780-340-A.

Centers operating five or more hours per day shall have a designated rest period for at least one hour, but no more than two hours. After 30 minutes, children not sleeping may engage in quiet activities.

“On 5/30/2025, Child #1 (3 years of age) was not offered the opportunity to engage in quiet activities after not sleeping 30 minutes after rest time began.”

Rule 8VAC20-780-380-A-2.

Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts.

“On 5/30/2025, Staff #1 used physical force to redirect Child #1 (3 years of age) back to their cot, and then told the child to stand, stating “Since you don’t want to lay down, stand up then.””

Rule 8VAC20-780-400-B.

Physical punishment, striking a child, roughly handling, shaking a child or any threats of these actions are forbidden.

“On 5/30/2025, Staff #1 lifted Child #1 (3 years of age) up off the ground by the back of their shirt using both hands. Staff #1 then dropped Child #1 down to their nap cot, and made a punching gesture in to their hand. Child #1 got back up, and Staff #1 grabbed Child #1 forcefully, and pushed them up against a wall, stating “Since you don’t want to lay down, stand up then.” Child #1 then moved towards Staff #1, and Staff #1 pushed them towards their cot.”

Rule 8VAC20-780-410-1.

The operational responsibilities of the licensee shall include ensuring compliance with the terms of the current license issued by the department.

“The center’s current license lists their city as 80, however there were 91 children in attendance.”

Rule 8VAC20-780-40-E.

Each staff member and individual from an independent contractor shall submit documentation of a negative tuberculosis screening.

“Two independent contractors, providing enrichment activities, did not have documentation of a negative tuberculosis screening on file.”

Rule 8VAC20-780-160-A. From a complaint.

Based on observation, areas and equipment of the center were not maintained in a clean, safe and operable condition.

“Evidence: 1. In the Waddlers classroom, there was an end cap on the crash bar of the playground door that was falling off, leaving a gap that posed a hazard for pinched fingers. 2. On the preschool playground, an exterior screen was ripped.”

Rule 8VAC20-780-270-A.

Based on observation, hazardous substances were not kept in a locked place using a safe locking method that prevents access by children.

“Evidence: 1. Cleaning materials were on a lower shelf in the changing table cabinet in infants, within reach of a mobile infant. 2. A changing table cabinet in the toddler classroom containing cleaning materials was left unlocked.”

Rule 8VAC20-780-280-B.

Based on the center’s self-report, interviews and record review, the center did not ensure that its own policies and procedures were maintained.

“Evidence: On the date of the misfeed incident (07/22/2024) the center’s bottle-feeding policy includes a two-step verification process that includes one staff member to verify the name on the bottle and a comparison to the child being fed, as well as a second staff member verifying that the correct bottle is being fed to the correct child. Staff #6 did not perform this step, or ask staff #4 to verify the correct bottle was being given.”

Rule 8VAC20-780-40-E.

Based on observation, food brought from home was not clearly dated or labeled in a way that identifies the owner.

“Evidence: In the Discovery Preschool classroom a lunch box with food inside was not labeled with the child’s name or today’s date.”

Rule 8VAC20-780-560-G.

Based on review of daily attendance records, the staff-to-children ratio of 1:5 for children 16 months-24 months was not followed when children were in care.

“Evidence: 1. The toddler classroom attendance sheets for June 17, 2024 listed 11 children as of 8:49 am, with two teachers. The classroom had 13 children in attendance when the third teacher arrived at 10:10 am. 2. One child was moved to the Discovery Preschool classroom (2 year old classroom) from 9:52 am - 10:10 am, but was 22 months old, which drops the required ratio to 1:5.”

Rule 8VAC20-780-350-B-2. From a complaint.

Based on review of daily attendance records, the staff-to-children ratio of 1:8 for children 2 years old was not followed when children were in care.

“Evidence: The Discovery Preschool classroom attendance records for June 17th, 2024 listed 17 children as of 9:35 am, with two teachers. The classroom had 20 children in attendance when the third teacher arrived at 9:52 am.”

Rule 8VAC20-780-350-B-3. From a complaint.

Based on review or daily attendance records, the staff-to-children ratio of 1:10 for children 3 years up to school age was not followed when children were in care.

“Evidence: The preschool classroom attendance sheets on June 17th, 2024 listed 21 children as of 9:29 am, with two teachers. The classroom had 21 children in attendance until 10:08 am when a child was moved to the Pre-Kindergarten room.”

Rule 8VAC20-780-350-B-4. From a complaint.

8VAC20-780-150-B

“Based on review, the facility did not ensure that physical examinations shall be signed by a physician, their designee, or an official of a local health department. Evidence: reviewed 5 children’s records and found that Child 3 did not have a signed physical examination record.”

Rule 8VAC20-780-150-B.

8VAC20-780-270-A

Rule 8VAC20-780-270-A.

8VAC20-780-280-B

“Based on observation, the facility did not ensure that hazardous substances are kept in a locked place using a safe locking method that prevents access by children. Evidence: observed that there was glass cleaner and tb disinfectant spray accessible to children in an unlocked cabinet in the school-age classroom.”

Rule 8VAC20-780-280-B.

8VAC20-780-540-E

“Based on observation, the facility did not have a working battery operated radio. Evidence: observed that during the inspection visit, the director was unable to get the battery operated radio to work.”

Rule 8VAC20-780-540-E.

8VAC20-780-60-A

“REPEAT Based on review, the facility did not ensure that children’s records were maintained with the required minimum information. Evidence: reviewed 5 children’s records and found that all 5 children were missing complete work information for one of their parents/guardians. Previously cited 8/2023”

Rule 8VAC20-780-60-A.

Based on record review, At least every two years from the date of the first initial screening or testing, staff members did not obtain and submit the results of a follow-up tuberculosis screening.

“Evidence: 1. The tuberculosis exam of Staff A expired 07/2023 and was not repeated. 2. The tuberculosis exam of Staff B expired 08/2023 and was not repeated.”

Rule 8VAC20-780-160-C. From a complaint.

Complaint Related

“Based on interview, when a child’s clothing or diaper became wet or soiled, the child was not cleaned and changed immediately. Evidence: 1. On August 2nd Child C was dropped off at approximately 9:30am. The Child was picked up approximately 7 hours later and was found in soiled diaper and clothes. 2. A staff confirmed that the teachers in the classroom did not change the diaper of Child C all day.”

Rule 8VAC20-780-500-B. From a complaint.

Based on observation, A 911 or local dial number for police, fire and emergency medical services and the number of the regional poison control center was not posted in a visible place at each telephone.

“Evidence: Emergency numbers were not posted near the telephone located in the office.”

Rule 8VAC20-780-550-I. From a complaint.

Based on record review, children’s records were missing required information.

“Evidence: 1. The record of Child A and B were missing the father’s employer.”

Rule 8VAC20-780-60-A. From a complaint.

Based on record review, the center did not obtain a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years.

“Evidence: Staff A did not have a central registry search for a state they’ve lived in within the last 5 years.”

Rule 22.1-289.035-B-4.

Based on interview and photos reviewed, When staff are supervising children, they did not always ensure their care, protection, and guidance.

“Evidence: 1) On February 13th 2023, Child A (2 years old) fell off of the climbing equipment in the ?Toddler’s? classroom and their lip began to bleed. Neither Staff administered First Aid. 2) Staff B confirmed that Child A began to cry and their lip was bleeding. 3) Staff B stated Staff A told her not to tend to Child A.”

Rule 8VAC20-780-340-A. From a complaint.

Based on interview, staff have roughly handled a child.

“Evidence: 1) On March 1st 2023, Staff A pushed Child A onto a chair to prevent Child A (2 years old) from going to the door. Child A began to cry. 2) Staff B stated that they witnessed Staff A push Child A onto the chair located near the door of the ?Toddler’s? classroom.”

Rule 8VAC20-780-410-1. From a complaint.

Based on record review, Staff did not complete the Virginia Preservice training within the first 90 days of employment.

“Evidence: Staff B was hired 05/10/2021 and the Virginia Preservice training was completed 01/04/2022.”

Rule 8VAC20-790-600-B.

Based on record review, staff did not have an up to date certification in CPR.

“Evidence: The CPR certification of Staff A expired 03/2022.”

Rule 8VAC20-790-600-D-1.

Based on record review, staff did not have an up to date certification in first aid.

“Evidence: The first aid certification of Staff A expired 03/2022.”

Rule 8VAC20-790-600-D-2.

Based on record review, staff did not complete the health and safety update for 2022.

“Evidence: Staff A, B and C did not complete the 2022 health and safety update.”

Rule 8VAC20-790-600-F.

Based on record review, a complete out of state background search was not completed for staff.

“Evidence: 1) Staff B was missing a complete out of state central registry search, and a complete criminal history search.”

Rule 22.1-289.035-B-4.

Based on record review, staff did not complete annually a minimum of 16 hours of training.

“Evidence: 1) Staff A completed 14.5 of the 16 required annual training hours.”

Rule 8VAC20-780-245-A.

Based on record review, the center did not maintain a complete written record of children’s serious and minor injuries.

“Evidence: Of 9 minor injury reports reviewed the following were missing: 1) 5 were missing time the parent was notified of the injury. 2) 5 were missing the method in which the parent was notified of the injury. 3) 3 were missing the future action to prevent the injury.”

Rule 8VAC20-780-550-P.

Based on record review, children’s records were incomplete.

“Evidence: 3 of 5 children’s records reviewed were incomplete. 1) The record of Child A was missing their father’s employer and employer phone number. 2) The record of Child B was missing the address of one emergency contact. 3) The record of Child C was missing the mother’s employer phone number and the father’s employer and employer phone number.”

Rule 8VAC20-780-60-A.

Based on interview and record review, when staff were supervising children, they did not always ensure their care and protection.

“Evidence: 1) Staff A fed Child A food that listed on the allergy plan of Child A. 2) After a conversation with the parents, Staff B stated that Child A vomited twice once they were home.”

Rule 8VAC20-780-340-A.

Based on interview, in each grouping of children at least one staff member who meets the qualifications of a program leader was not regularly present.

“Evidence: Staff B stated that the infant room does not have a lead teacher regularly present.”

Rule 8VAC20-780-340-D.

Based on record review, the center did not maintain, in a way that is accessible to all staff who work with children, a current written list of all children’s allergies, sensitivities, and dietary restrictions documented in the allergy plan.,

“Evidence: The record of Child A stated that Child A was allergic to rice, oats and bananas. These items were missing from the most recent allergy list.”

Rule 8VAC20-780-40-M.

Based on interview and record review, a child with a diagnosed food allergy was served food identified in the written care plan.

“Evidence: 1) The record of Child A states Child A is allergic to oats and bananas. 2) Staff A stated that she served Child A three tablespoons full of oatmeal and three bites of banana.”

Rule 8VAC20-780-560-P.

Based on interviews and documents reviewed, when staff were supervising children, they did not always ensure their care, protection, and guidance.

“Evidence: 1) On 09/07/2022 at approximately 4:45pm, Child A slipped off of the playground equipment and hit their chin on the ground. 2) Staff A, B and C stated they observed blood on the lip of the Child A. 3) Photo’s received from the parent of Child A depicted blood on the chin of Child A. 4) Staff A, B and C stated that first aid was not administered for Child A’s injury. 5) The mother of Child A stated Child A received medical attention for their injuries..”

Rule 8VAC20-780-340-A. From a complaint.

Based on interviews, children under 10 years of age were not always within actual sight and sound supervision of staff.

“Evidence: 1) On 09/07/2022, following Child A’s fall, Child A was left alone in a classroom with a person contracted by the parent whom is not employed by the facility (Person A). 2) Staff A and Staff B stated Person A and other contracted individuals would often take Child A away from the group and facility staff. 3) Person A and other contracted individuals did not have written authorization to be alone with the child.”

Rule 8VAC20-780-340-F. From a complaint.

Based on record review, staff did not complete the Virginia Preservice training annual update.

“Evidence: Staff A did not complete the annual update for the preservice training in 2021.”

Rule 8VAC20-790-600-B.

Based on record review, all staff did not have a current certification in CPR.

“Evidence: Staff B and D did not have a current CPR certification on file.”

Rule 8VAC20-790-600-D-1.

Based on record review, all staff did not have a current certification in First Aid.

“Evidence: Staff B and D did not have a current First Aid certification on file.”

Rule 8VAC20-790-600-D-2.

Based on record review, staff did not have central registry finding’s within 30 days of employment.

“Evidence: Staff B and C did not have central registry findings on file.”

Rule 8VAC20-770-60-C-2.

Based on record review, staff did not have a current tuberculosis screening.

“Evidence: Staff A and Staff D did not have a current tuberculosis screening on file.”

Rule 8VAC20-780-160-C.

Based on observation, cleaning materials were not kept in a locked place.

“Evidence: 1) Cleaning supplies located in the Pre-K room were kept in an unlocked cabinet. 2) Cleaning supplies located in the bathroom were kept near the entrance on the stall wall.”

Rule 8VAC20-780-280-B.

Based on observation, cleaning supplies were located above food utensils.

“Evidence: 1) In the Pre-K room, cleaning supplies were located in an unlocked cabinet above styrofoam plates, and bowls as well as plastic eating utensils.”

Rule 8VAC20-780-280-D.

Based on observation, unused electrical outlets were not covered with protective covers.

“Evidence: 1) There was an unused outlet without a cover located in the 3’s room. 2) There were 2 unused outlets without covers located in the 2’s room.”

Rule 8VAC20-780-290-A-3.

Based on observation, Children under 10 years of age were not always in actual sight and sound supervision of staff.

“Evidence: While on the playground, two staff were located near the entrance of the classroom with their back turned to approximately 12 toddlers; leaving the children out of actual sight.”

Rule 8VAC20-780-340-F.

Based on record review, the center did not maintain a complete record for each child.

“Evidence: 1) Children A, B, and C were missing the father’s place of employment and employer phone number. 2) Child D was missing the mother’s place of employment and the employer phone number.”

Rule 8VAC20-780-60-A.

Based on record review, the center did not keep a complete record for each staff person.

“Evidence: The record of Staff D was missing verification of age.”

Rule 8VAC20-780-70.

8VAC20-770-60-C-2

Rule 8VAC20-770-60-C-2.