Hearth Record

Castles Daycare Academy

A child care center in Charlotte, North Carolina 28215

4920 E. WT Harris Blvd, Charlotte, North Carolina 28215. (704) 563-7112.

  • administrative action in the last three years
North Carolina’s own record, on ncchildcare.ncdhhs.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.

The short answer

The last 24 months 53 violations in 6 months of the last 36. Last cited Jul 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Quality rating
Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

15 DCDEE visits in the last three years, the latest on Jul 23, 2026.

53 violations cited in the last three years, 53 of them marked corrected.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

When those violations happened

53 violations in 6 months of the last 36. Last cited Jul 2026. The last 3 years, to Nov 3, 2026.

53 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Jul 23, 2026: unannounced5 violations
  • A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center.

    “Five (5) children’s files were monitored today. It was observed that one (1) recently enrolled child did not have an acknowledgement of having received or reviewed the facility Shaken Baby Policy.”

    Rule A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 28, 2026. Correction verified: by a letter from the provider.

  • A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center.

    “Five (5) children’s files were monitored today. It was observed that one (1) recently enrolled child did not have an acknowledgment of receiving a copy of the NC Summary of Law.”

    Rule A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 28, 2026. Correction verified: by a letter from the provider.

  • A written copy of the discipline policy was not provided and/or explained to each child’s parent, at the time of enrollment by the person who conducted the enrollment conference.

    “Five (5) children’s files were monitored today. It was observed that one (1) recently enrolled child did not have a signed/dated statement from parents acknowledging the facility’s discipline policy.”

    Rule A written copy of the discipline policy was not provided and/or explained to each child’s parent, at the time of enrollment by the person who conducted the enrollment conference.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 28, 2026. Correction verified: by a letter from the provider.

  • Operational policies were not discussed with parents on or before the child’s first day and/or they were not notified in writing of all changes.

    “Five (5) children’s files were monitored today. It was observed that one (1) recently enrolled child did not have documentation on file of parents/caregivers acknowledging receipt of the program’s operational policies.”

    Rule Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 28, 2026. Correction verified: by a letter from the provider.

  • The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction.

    “Five (5) children’s files were monitored today. It was observed that one (1) recently enrolled child did not have acknowledgement of receipt of information pertaining to the facility being smoke free.”

    Rule The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 28, 2026. Correction verified: by a letter from the provider.

Jul 15, 2026: unannounced5 violations
  • All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.

    “In Space One (1), the Two/Three-Year-Old classroom a container of disinfecting wipes labeled with the warning “Keep out of the Reach” was observed being stored in an unlocked cabinet in the bathroom.”

    Rule All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.. Corrected during the inspection.

  • Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.

    “Personnel files and medical files were monitored for a new employee hired in June 2026 and a program substitute. It was observed that the new employee hired in June 2026 did not have a current medical assessment on file.”

    Rule Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 20, 2026. Correction verified: by a letter from the provider.

  • On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.

    “Personnel files and medical files were monitored for a new employee hired in June 2026 and a program substitute. It was observed that the new employee hired in June 2026 did not have a current TB test/questionnaire on file.”

    Rule On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.. Corrected during the inspection.

  • Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.

    “Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection that was conducted utilizing the required DCDEE form was observed to have taken place on June 11, 2025.”

    Rule Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 31, 2026. Correction verified: by a letter from the provider.

  • The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person’s file.

    “Personnel files and medical files were monitored for a new employee hired in June 2026 and a program substitute. It was observed that the new employee hired in June 2026 did not have documentation of receiving/reviewing the program’s Shaken Baby policy on file.”

    Rule The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file.. Corrected during the inspection.

Jun 3, 2026: unannounced2 violations
  • All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.

    “In one (1) unlocked hallway bathroom a spray bottle of Odoban labeled with the warning “Keep out of the Reach” and accompanied with other warnings was observed being stored on shelf.”

    Rule All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.. Corrected during the inspection.

  • Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.

    “It was observed that the last documented monthly outdoor inspection on file had been conducted in April 2026.”

    Rule Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 16, 2026. Correction verified: by a letter from the provider.

Mar 12, 2026: unannounced2 violations
  • Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.

    “One group consisting of twenty-five (25) children between the ages of four-years-old and five-years-old was observed being supervised by one (1) adult female.”

    Rule Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 24, 2026. Correction verified: at a follow-up visit by DCDEE.

  • When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review.

    “During the interviews conducted it was shared by a staff member that approximately fifteen (15) minutes of screen time was used earlier in the week when two-year-old children were not present as part of a learning activity but this was not observed recorded on the classroom’s cumulative log.”

    Rule When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review.. Corrected during the inspection.

Feb 5, 2026: unannounced17 violations
  • A child care operator did not notify the Division of any new child care providers, as defined in G.S.

    The inspectors’ words, 115 words

    “110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. The program’s CBC roster was monitored via ABCMS. It observed to not contain current information or have all current employees linked to the facility.”

    Rule A child care operator did not notify the Division of any new child care providers, as defined in G.S.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • A child care provider or uncompensated provider found to be disqualified and not eligible for employment in child care was employed or living in the home.

    “It was observed that a staff member hired in November 2025 provided direct care to children but had a “Disqualified’ determination status in ABCMS.”

    Rule A child care provider or uncompensated provider found to be disqualified and not eligible for employment in child care was employed or living in the home.. Corrected during the inspection.

  • A valid qualification letter was not on file and available to review at the facility.

    “Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 did not have a Criminal Background Check on file.”

    Rule A valid qualification letter was not on file and available to review at the facility.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • All electrical appliances were not used in accordance with the manufacturers instruction.

    “Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A tall space heater was observed present on a carpeted area in the Two-year-old classroom near the window, plugged in.”

    Rule All electrical appliances were not used in accordance with the manufacturers instruction.. Corrected during the inspection.

  • Center administrators and staff did not use the information provided in the application to ensure that each individual child’s needs are met.

    “Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025.”

    Rule Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.

    “Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional.”

    Rule Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 20, 2026. Correction verified: by a letter from the provider.

  • Each employee’s personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies.

    “Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description or documentation of reviewing the facility’s operational/personnel policies.”

    Rule Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.

    “It was observed during the walk-through that four (4) electrical outlets were uncovered when not in use.”

    Rule Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • Enhanced staff/child ratios and group sizes were not met.

    “Upon my arrival the program was observed out of ratio, as one of the teachers present and being counted in ratio came to the door twice to allow me entry and was also observed leaving the classroom to open the door for Ms. Knight’s arrival. It was also observed that a group with two year old children present contained a total of twenty students. The program utilizes enhanced ratio standards where one teacher to nine students had to be maintained for a maximum group size of eighteen students.”

    Rule Enhanced staff/child ratios and group sizes were not met.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • Fire drills were not practiced monthly and/or the drill record was incomplete.

    “Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025.”

    Rule Fire drills were not practiced monthly and/or the drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.

    “Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite did not have a completed permission to administer form on file for either of the required medications.”

    Rule Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.

    “Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file.”

    Rule New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • Screen time was offered to children under three years of age.

    “In Space #2a children two years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children participated in personal care routines.”

    Rule Screen time was offered to children under three years of age.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.

    “Program records were monitored. It was observed that the program’s last required quarterly emergency drill was documented as having occurred in October 2025.”

    Rule Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • The medical action plan was not updated on an annual basis or when changes to the plan were made by the child’s parent or health care professional.

    “Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition had a Medical Action Plan on file that was last updated in July 2024 and not annually, as required.”

    Rule The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person’s file.

    “Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.”

    Rule The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

  • When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review.

    “In Space #2a and Space #2b children between the ages of three years of age and five years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children completed personal care activities.”

    Rule When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 18, 2026. Correction verified: at a follow-up visit by DCDEE.

Jul 30, 2025: unannounced9 violations
  • All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.

    “In Space #2a two containers of Clorox Disinfecting wipes labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were observed being stored on a shelf in the classroom. It was also observed in Space #2b that three (3) bottles of hand sanitizers labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom.”

    Rule All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.. Corrected during the inspection.

  • Center staff did not follow the EMC plan.

    “Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file that listed three (3) required emergency medications, but there were only two (2) accessible onsite.”

    Rule Center staff did not follow the EMC plan.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 13, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Children were not adequately supervised at all times.

    “In Space #2b children were observed present with one adult male, K. Byers. Upon inquiry I was informed this Mr. Byers was a volunteer who did not have a current Criminal Background Check on file.”

    Rule Children were not adequately supervised at all times.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 13, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.

    “In Space #1 the classroom’s posted daily attendance was monitored. It was observed that five (5) children were present but no one had been marked present for the day. The posted daily attendance was also monitored in Space #2a during today’s visit and it was observed that no one had been marked present for the day, although it was reported that there were currently twenty (20) children in attendance.”

    Rule Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.. Corrected during the inspection.

  • Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.

    “Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file and two (2) emergency medications present but they did not have a current medication authorization form on file for either of these of medications.”

    Rule Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 13, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.

    “In Space #2b it was observed there were at least twenty (20) children, including preschoolers, present with one adult male.”

    Rule Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 13, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement.

    “Five (5) children’s files were monitored today. It was observed that three (3) children did not have a signed/date statement from parents acknowledging the facility’s discipline policy complete with each child’s date of enrollment on file.”

    Rule Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 13, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional.

    “Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had two (2) emergency medications present that were not currently being stored in their original container and they did not have a current medication authorization form on file.”

    Rule Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 13, 2025. Correction verified: at a follow-up visit by DCDEE.

  • The EPR Plan did not include the location of the Ready to Go File and or the required information.

    “The facility’s EPR and Ready to Go File were monitored. Each was observed to not contain all the most up to date information, as required.”

    Rule The EPR Plan did not include the location of the Ready to Go File and or the required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 13, 2025. Correction verified: at a follow-up visit by DCDEE.

Aug 20, 2024: unannounced13 violations
  • A current activity plan was not posted for each group of children for reference.

    “There was no activity plan in space #1”

    Rule A current activity plan was not posted for each group of children for reference.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • A safe indoor and outdoor environment was not provided for the children.

    “In Space 2a there was a toxic plant accessible to children. There is a broken face plate in Space #2b. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp.”

    Rule A safe indoor and outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.

    “There was a aerosol can of a air freshener in the children’s bathroom in space #1.”

    Rule All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Each child did not have an opportunity to be outdoors daily, if weather conditions permitted.

    “It was stated that children have not been going outside everyday since the location change.”

    Rule Each child did not have an opportunity to be outdoors daily, if weather conditions permitted.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 3, 2024. Correction verified: by a letter from the provider.

  • Each employee’s personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies.

    “Two employees did not have a signed job description and operational policies on file.”

    Rule Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.

    “A staff member who started employment on July 15, 2024 did not have the required orientation on file.”

    Rule Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.

    “One child did not have current emergency medical care information on file.”

    Rule Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Fire drills were not practiced monthly and/or the drill record was incomplete.

    “No fire drill was completed in July.”

    Rule Fire drills were not practiced monthly and/or the drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.

    “On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes.”

    Rule Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.

    “No playground inspections have been completed since the Change of Location.”

    Rule Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

    “In space #1 there were two year old children present and there were plastic bags, and beads accessible to the children.”

    Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person’s file.

    “Two employees did not have a signed Shaken Baby Syndrome Policy on file.”

    Rule The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • There was no written emergency medical care (EMC) plan.

    Rule There was no written emergency medical care (EMC) plan.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

All 15 visits on record
Visits on record
DateVisitWhat the record says
Jul 23, 2026Unannounced visit5 violations cited
Jul 15, 2026Unannounced visit5 violations cited
Jun 3, 2026Unannounced visit2 violations cited
Apr 22, 2026Unannounced visitNo violations cited
Apr 22, 2026Unannounced visitNo violations cited
Mar 24, 2026Unannounced visitNo violations cited
Mar 20, 2026Unannounced visitNo violations cited
Mar 12, 2026Unannounced visit2 violations cited
Feb 18, 2026Unannounced visitNo violations cited
Feb 5, 2026Unannounced visit17 violations cited
Aug 13, 2025Unannounced visitNo violations cited
Jul 30, 2025Unannounced visit9 violations cited
Feb 18, 2025Unannounced visitNo violations cited
Aug 20, 2024Unannounced visit13 violations cited
Jun 27, 2024Announced visitNo violations cited

Is it licensed?

  • Child Care Center, holding a Three Star Center License since Sep 5, 2024.
  • Licensed for 50 children, ages 2 through 12.
  • Enrolled in North Carolina’s subsidized child care program.
  • North Carolina’s licence number: 60004358.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Has North Carolina acted against it?

  • DCDEE says it has issued one or more administrative actions for this facility in the past three years; North Carolina’s page doesn’t say what they were, and shows one only after its 30-day appeal period.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Who does the caring?

  • North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.

Who owns it?

  • Owner, as North Carolina lists it: Knight, Cynthia H.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How is it rated?

  • Star Rated License: 3 stars of five.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How does it compare nearby?

  • Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 53.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

12 of the 529 in Mecklenburg County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Castles Daycare Academy This child care provider53
J.h. Gunn Asep22
Hill’s Little Angels Child Care5
Banana-Rama Day Care15
Pee Wee’s Little People40
Reedy Creek Elementary Asep14
Brown’s Baby Love Home Care12
My Second Home6
Taylor’s Home Day Care19
Tiaes and Joshua’s Christian Playschool32
Tots World61
Coleman’s Childcare10
Joseph W. Grier Academy Asep3

What the record doesn’t say

  • North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
  • DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
  • North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 3, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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