Step By Step in Home Daycare
A family child care home in Charlotte, North Carolina 28215
9834 Festival Way, Charlotte, North Carolina 28215. (704) 501-7256.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 31 violations in the last three years
- Jun 42026 the latest visit on record
- 8 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
7 DCDEE visits in the last three years, the latest on Jun 4, 2026.
31 violations cited in the last three years, 30 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
31 violations in 4 months of the last 36. Last cited Dec 2025. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Dec 10, 2025: unannounced6 violations
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A child care operator did not notify the Division of any new child care providers, as defined in G.S.
“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. An attempt was made to monitor the program’s CBC roster through ABCMS during today’s visit, but there was not one available for review.”
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Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference.
“Individualized feeding plans were monitored, as there is a child under one year of age currently enrolled. It was observed that the child’s individualized feeding plan on file was not signed by the child’s parent/guardian.”
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Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy.
“It was observed that one (1) child did not have a completed acknowledgement form on file for having reviewed the program’s Shaken Baby policy.”
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Operator or other transportation provider did not have written permission from each child’s parents or guardian to transport the child.
“The program is approved to provide transportation. It was observed that one (1) child that is routinely transported did not have current written permission from the child’s parent or guardian to transport the child on file.”
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Rule violated (DCDEE’s description below)
“A health care professional’s or parent’s waiver of the requirement that all infants be placed on their backs for sleeping did not contain the required information as indicated in rule 10A NCAC 09 .1724(e)(1-3). It was observed that a child under a year of age that is placed to rest in a position other than their back has an Alternative Sleep Position Waiver on file that does not include all the required information or a parent/guardian signature.”
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Written feeding schedule was not on file for each child under 15 months of age and/or was not updated regularly to reflect changes in the child’s needs.
“Individualized feeding plans were monitored, as there is a child under one year of age currently enrolled. It was observed the child’s individualized feeding plan on file had not been updated regularly to reflect changes in the child’s needs.”
Dec 12, 2024: unannounced10 violations
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All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch.
“The outdoor learning environment was monitored. It was observed that there were two (2) Cozy Coupe Car riding toys present with bolts that contained visible rusting, there was a Little Tykes table present with a damaged tabletop and there was an uncovered Sandbox present filled with standing water containing debris. It was also observed that a broken metal rod was present on the grass near the patio area and accessible to children.”
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Electrical outlets not in use were not covered.
“In the kitchen one unused electrical outlet located at the end of the sink/serving island was observed not covered with a safety plug when not in use. It was also observed that one (1) unused electrical outlet located on the wall near the food preparation in the kitchen was not covered with a safety plug when not in use.”
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Incident reports were not complete and maintained in the child’s file and/or were not signed by the person completing it and by the parent.
“The facility’s incident log was monitored and it was observed that incident reports are being stored with the incident log and not being maintained in each child’s file, as required.”
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Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy.
“Four (4) children’s files were reviewed during today’s visit. It was observed that three (3) children did not have completed acknowledgements on file for reviewing the program’s Shaken Baby policy.”
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Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.
“In the childcare space it was observed that there was a coin being stored on a table in the childcare space, along the path of travel and accessible to children.”
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Potentially hazardous items, including but not limited to, power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children were not stored in locked areas, removed from the premises, or otherwise inaccessible to children.
“In the childcare space it was observed that there was a container of Vaseline being stored on a table in this space, along the path of travel and accessible to children.”
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Prescribed medications were not stored in their original containers in which they are dispensed with the pharmacy label.
“Emergency medication was monitored. It was observed that one emergency medication being stored onsite for a child with a chronic medical condition was not stored in its original container or had its original container available for review.”
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Rule violated (DCDEE’s description below)
“Authorization for up to 6 months to administer prescription or over-the-counter medication, when needed, for chronic medical conditions and for allergic reactions was not in writing and did not contain information required by rule 10 NCAC 09 .1720(c)(6)(A-I).Emergency medication was monitored. It was observed that two children had over the counter emergency medication, Benadryl, present but they did not have the corresponding permission to administer form completed and on file.”
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Safe sleep policy did not contain the required information as indicated in rule .1724(a)(1-12).
“Four (4) children’s files were reviewed during today’s visit. It was observed that one child under twelve months of age did not have a completed Safe Sleep policy on file that had been customized to show the program’s specific Safe Sleep Policy.”
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Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home.
“Four (4) children’s files were reviewed during today’s visit. It was observed that three (3) children did not have completed discipline acknowledgments on file.”
Jun 7, 2024: unannounced6 violations
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Authorization for up to 6 months to administer prescription or over-the-counter medication, when needed, for chronic medical conditions and for allergic reactions was not in writing and did not contain information required by rule 10 NCAC 09 .1720(c)(6)(A-I).
“Emergency medication was monitored, as it is documented on the posted allergy list that two (2) children have either allergies or related chronic medical conditions. It was observed that both children did not have the required authorization for up to 6 months to administer completed and on file.”
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Electrical outlets not in use were not covered.
“In the kitchen one unused electrical outlet located at the end of the sink/serving island was observed not covered with a safety plug when not in use. It was also observed that two (2) unused electrical outlets located on the wall near the food preparation in the kitchen was not covered with safety plugs when not in use.”
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Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division.
“Monthly outdoor inspections were monitored and it was observed that the inspections that occurred in April 2024 and May 2024 were found to have been completed using the wrong form.”
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Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator’s own preschool children.
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Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.
“Emergency medication was monitored, as it is documented on the posted allergy list that two (2) children have either allergies or related chronic medical conditions. It was observed that both children were prescribed two medications for their allergies or related chronic medical condition and did not have all prescribed medications onsite.”
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Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training.
“One (1) staff file was reviewed and it was observed that Ms. Moore last completed ITS-SIDS certification on May 18, 2021 and was due to complete her three year renewal prior to the expiration date of May, 19, 2024 but this did not occur.”
Dec 15, 2023: unannounced9 violations
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Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care.
“In the childcare space it was observed that there was an aerosol can of disinfectant stored on a shelf. It was also observed in the kitchen there was one container of Superglue with the warning Keep out of the reach of children being stored in an unlocked drawer and an aerosol can of insect spray was being stored in an unlocked lower cabinet.”
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Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan.
“In the childcare space it was observed that there was an activity plan posted with activities listed for children between the ages of three and five years of age. There were no activities or activity plan available for younger children.”
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Electrical outlets not in use were not covered.
“It was observed that there were nine (9) electrical outlets on the path of travel not covered with safety plugs when not in use.”
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Operator did not provide a written statement to parents regarding the smoking and tobacco restriction.
“It was observed that two (2) children did not have signed statements acknowledging they had discussed the facility’s non-smoking policy on file, as required.”
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Operator or other transportation provider did not have written permission from each child’s parents or guardian to transport the child.
“It was observed that one (1) child did not have a signed permission to transport form on file.”
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Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.
“It was observed that there was a clear plastic bag stored on the floor in the hallway adjacent to the childcare space and accessible to children.”
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Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care.
The inspectors’ words, 98 words
“In the kitchen there was one container of Superglue with the warning Keep out of the reach of children being stored in an unlocked drawer. It was observed that there were three (3) bottles of disinfecting cleaner, a bottle of Windex glass cleaner, a container of Clorox wipes, and multiple bags of dishwashing pods, all with the warning Keep out of the reach of children accompanied by other warnings was being stored in an unlocked lower cabinet. A container of Clorox wipes with multiple warnings on the label was also observed stored on a counter in the kitchen.”
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The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91.
“The last sanitation inspection was completed 12/2/22. This did not occur annually, as required.”
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The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.
“The Emergency Response and Preparedness Plan/Ready to Go File was reviewed and it was observed to not contain all updated information as required.”
All 7 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jun 4, 2026 | Unannounced visit | No violations cited |
| Jan 28, 2026 | Announced visit | No violations cited |
| Dec 10, 2025 | Unannounced visit | 6 violations cited |
| Jun 17, 2025 | Unannounced visit | No violations cited |
| Dec 12, 2024 | Unannounced visit | 10 violations cited |
| Jun 7, 2024 | Unannounced visit | 6 violations cited |
| Dec 15, 2023 | Unannounced visit | 9 violations cited |
Is it licensed?
- Family Child Care Home, holding a Five Star Family CC Home License since Mar 7, 2023.
- Licensed for 8 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 60004247.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Moore, Yolanda Y.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 5 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 31.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Step By Step in Home Daycare This child care provider | 31 |
| J.h. Gunn Asep | 22 |
| Hill’s Little Angels Child Care | 5 |
| Banana-Rama Day Care | 15 |
| Pee Wee’s Little People | 40 |
| Reedy Creek Elementary Asep | 14 |
| Brown’s Baby Love Home Care | 12 |
| My Second Home | 6 |
| Taylor’s Home Day Care | 19 |
| Tiaes and Joshua’s Christian Playschool | 32 |
| Tots World | 61 |
| Coleman’s Childcare | 10 |
| Joseph W. Grier Academy Asep | 3 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
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North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.