Palmer Step 1, 2, 3, Day Care
A family child care home in Durham, North Carolina 27704
2424 Winburn Ave, Durham, North Carolina 27704. (919) 688-0659.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 26 violations in the last three years
- Jun 152026 the latest visit on record
- 8 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
9 DCDEE visits in the last three years, the latest on Jun 15, 2026.
26 violations cited in the last three years, 26 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
26 violations in 5 months of the last 36. Last cited Jun 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Jun 15, 2026: unannounced5 violations
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Individuals who provide care for 5 hours or more a week, during planned absences of the operator, did not have proof of negative TB test or screening results completed within the last 12 months prior to the first day providing care.
“The TB test on file for the additional caregiver who started employment on 2/1/26 was completed on 10/22/19.”
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Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division.
“The last documented outdoor inspection was completed on 2/28/26.”
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Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator’s own preschool children.
“The attendance records were only available for this week.”
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Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.
“Foam blocks were accessible to the children under the age of three.”
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Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care.
“A can of Great Scents air freshener and Wizard Naturals Daily Cleaner on top of the shelf in the bathroom not in locked storage.”
Nov 18, 2025: unannounced4 violations
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Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care.
“Disinfecting wipes in the bathroom were not in locked storage.”
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Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.
“The ziploc bags on the shelves containing art supplies, shells and rocks were accessible to the children under the age of three.”
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Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home.
“One child currently enrolled did not have the discipline statement signed by the parent.”
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The professional development plan was not maintained in the personnel file.
“The professional development plan was not completed.”
Dec 4, 2024: announced3 violations
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A valid qualification letter was not on file and available for review at the facility.
“The provider and household member did not have qualification letters on file for review.”
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Operator did not complete the required number of on-going training hours as specified in rule.
“The provider did not complete on-going training hours for the year.”
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The health and safety training did not include all of the required topic areas.
“Recognizing and Responding to Suspicions of Child Maltreatment was not completed.”
May 28, 2024: unannounced6 violations
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Children’s special diets or food allergies were not posted in the food preparation area and/or in the child’s eating area.
“The parent of a child, who began attending today, recorded on the child’s application that the child was lactose intolerent. The information was not posted.”
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Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy.
“The two siblings, who began attending today, did not have the signed information on file.”
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Operator did not provide a written statement to parents regarding the smoking and tobacco restriction.
“The two siblings, who began attending today, did not have the signed information on file.”
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Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home.
“The two siblings, who began attending today, did not have the signed information on file.”
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Summary of the NC Child Care Law was not given to each child’s parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file.
“The two siblings, who began attending today, did not have the signed information on file.”
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The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home.
“Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. The two siblings, who began attending today, did not have the signed information on file.”
Dec 6, 2023: unannounced8 violations
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Accurate records were not maintained for all staff and children.
“The “drop-in” child present today did not have any information on file. The operator only knew the child’s first name.”
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Copy of each child’s health assessment, including the operator’s own preschool child(ren), was not on file within 30 days of enrollment.
“One child did not have a medical assessment on file.”
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Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care.
“(1) There were two aerosol cans unlocked in the children’s bathroom, and one aerosol can beside the recliner in the living room, where the child present today was playing. (2) There was a bottle of wood floor polish on a shelf near the washer/dryer. (3) The cabinet for hazardous products was unlocked upon arrival.”
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Electrical outlets not in use were not covered.
“There were two uncovered outlets in the children’s bathroom.”
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Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered.
“The operator had not completed Recognizing and Responding to Child Maltreatment to complete the Health and Safety five-year requirement.”
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Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.
“The personal bedrooms, located at the children’s bathroom, were unlocked and accessible to children during today’s visit.”
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The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete.
“The last documented lockdown/shelter-in-place drill was conducted in June 2023.”
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The written schedule did not reflect daily opportunities for both free choice and guided activities.
“The written schedule for first shift and second shift could not be located during the visit.”
All 9 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jun 15, 2026 | Unannounced visit | 5 violations cited |
| Jun 9, 2026 | Unannounced visit | No violations cited |
| Mar 19, 2026 | Announced visit | No violations cited |
| Nov 18, 2025 | Unannounced visit | 4 violations cited |
| May 22, 2025 | Unannounced visit | No violations cited |
| Dec 4, 2024 | Announced visit | 3 violations cited |
| Nov 20, 2024 | Unannounced visit | No violations cited |
| May 28, 2024 | Unannounced visit | 6 violations cited |
| Dec 6, 2023 | Unannounced visit | 8 violations cited |
Is it licensed?
- Family Child Care Home, holding a Three Star Family CC Home License since Apr 5, 2019.
- Licensed for 8 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 32000716.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Palmer, Jannette.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 3 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 225 child care providers in Durham County, the middle value for violations cited in the last three years was 9; this one had 26.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Bright Horizons at North Durham | 25 |
| Peggie Moore Day Care Home | 8 |
| Care Bear Home Day Care | 31 |
| Little Learners Day Care Center | 21 |
| Kadejah’s Playhouse | 14 |
| Palmer Step 1, 2, 3, Day Care This child care provider | 26 |
| Raven’s Wonderland | 29 |
| Tendercare Learning Center | 17 |
| Merrick-Moore Sac Club | 2 |
| Club Blvd Sac Club | 3 |
| Holt Sac Club | 7 |
| Sunshine Smiles Academy | 21 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
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North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.