Samsung televisions
147 reports to CPSC, the latest made Aug 2, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Nov 4, 2026.
- 147reports to CPSC
- Aug 2, 2026the latest report was made
- Mar 11, 2011the earliest
- 0with the company’s comments
- Brand
- Samsung
- Maker
- SAMSUNG ELECTRONICS AMERICA, INC. (SEA)Makers, importers or sellers, as the reports name them
- Product
- TelevisionsCPSC’s product type: Televisions (code 572), in Electronics: TV & Video
Other ways the reports write the brand (9)
“Samsung Class Crystal UHD AU800”, “Samsumg”, “Samsung 1080p smart tv”, “Samsung 65’ Smart 4K TV”, “Samsung Frame”, “Samsung Plasma Display”, “Samsung Smart TV”, “Samsung/ Samsunecr@sea.samsung.com” and “Smasung”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2026 | 1 |
| July 2026 | 1 |
| June 2026 | 1 |
| February 2026 | 2 |
| January 2026 | 2 |
| December 2025 | 2 |
| November 2025 | 2 |
| October 2025 | 1 |
| September 2025 | 1 |
| August 2025 | 1 |
| July 2025 | 1 |
| June 2025 | 1 |
| February 2025 | 1 |
| November 2024 | 1 |
| October 2024 | 2 |
| July 2024 | 1 |
| June 2024 | 2 |
| May 2024 | 2 |
| March 2024 | 1 |
| December 2023 | 1 |
| August 2023 | 1 |
| October 2022 | 1 |
| June 2022 | 2 |
| May 2022 | 2 |
| March 2022 | 1 |
| February 2022 | 1 |
| January 2022 | 3 |
| December 2021 | 1 |
| May 2021 | 2 |
| March 2021 | 1 |
| February 2021 | 1 |
| September 2020 | 1 |
| August 2020 | 1 |
| January 2020 | 1 |
| May 2019 | 1 |
| February 2019 | 1 |
| January 2019 | 1 |
| November 2018 | 2 |
| October 2018 | 1 |
| September 2018 | 4 |
| July 2018 | 1 |
| June 2018 | 2 |
| May 2018 | 2 |
| March 2018 | 1 |
| February 2018 | 1 |
| November 2017 | 2 |
| October 2017 | 1 |
| September 2017 | 1 |
| August 2017 | 1 |
| July 2017 | 3 |
| June 2017 | 3 |
| May 2017 | 1 |
| April 2017 | 1 |
| March 2017 | 1 |
| February 2017 | 2 |
| January 2017 | 2 |
| November 2016 | 3 |
| October 2016 | 2 |
| September 2016 | 2 |
| August 2016 | 1 |
| June 2016 | 1 |
| March 2016 | 1 |
| February 2016 | 2 |
| January 2016 | 1 |
| September 2015 | 1 |
| July 2015 | 1 |
| June 2015 | 1 |
| May 2015 | 1 |
| February 2015 | 1 |
| January 2015 | 1 |
| December 2014 | 1 |
| October 2014 | 1 |
| September 2014 | 2 |
| June 2014 | 2 |
| May 2014 | 2 |
| March 2014 | 1 |
| February 2014 | 3 |
| January 2014 | 2 |
| December 2013 | 1 |
| October 2013 | 1 |
| September 2013 | 1 |
| July 2013 | 1 |
| May 2013 | 1 |
| March 2013 | 1 |
| February 2013 | 2 |
| January 2013 | 1 |
| November 2012 | 3 |
| October 2012 | 2 |
| September 2012 | 1 |
| August 2012 | 1 |
| May 2012 | 3 |
| April 2012 | 2 |
| March 2012 | 2 |
| February 2012 | 2 |
| January 2012 | 3 |
| December 2011 | 1 |
| November 2011 | 1 |
| August 2011 | 1 |
| May 2011 | 1 |
| March 2011 | 1 |
How badly anyone was hurt
- Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
- First aid 5 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 12 CPSC: Injury, No First Aid or Medical Attention Received
- Hurt, care not known 4 CPSC: Injury, Level of care not known
- No one hurt 116 CPSC: Incident, No Injury
- No incident, no one hurt 5 CPSC: No Incident, No Injury
- Not said 4 CPSC: Unspecified
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.
-
No one hurt Made Aug 2, 2026, sent to the company Aug 4, 2026, published by CPSC Aug 18, 2026
The product, in the report: Samsung PN51F5300AFXZA is a 51-inch 1080p plasma HDTV
Last night, we turned on our Samsung TV and heard a loud pop. When we turned it on a second time, we heard another loud pop, then flames came from out the back of the TV in two spots for about 2 seconds. We immediately unplugged it, removed it from the wall, put it in the center of an open room and got a fire extinguisher handy. After a few hours, additional fire risk is gone. The TV has had permanent vertical lines on the left side of the display for approximately one year, but it has otherwise been functional.
This is incredibly concerning. I am grateful it happened when I was using it and not a child so I could take appropriate measures. We own two other similar Samsung TVs and are wondering if we need to get rid of them. What’s next?
Model PN51F5300AF Type No PN51F5300 Model Code PN51F5300AFXZA Version No US01 Serial Number Z6MA3CDDC04077V
- Model
- PN51F5300
- Serial number
- Z6MA3CDDC04077V
- Where
- Los Angeles, California: Home/
Apartment/ Condominium - Who was involved
- Age 48, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 15, 2026, sent to the company Jul 21, 2026, published by CPSC Aug 4, 2026
The product, in the report: Samsung 75’’ TV
“On July 8, 2026, I notified Samsung via their Executive Portal with photographic evidence that the 75-inch screen panel (UN75DU6900FXZA) was separating due to factory glue failure. Samsung failed to intervene, and the screen has now completely collapsed, creating a severe falling glass hazard.”
- Model
- UN75DU6900F
- Serial number
- 0H8W3CDX518234L
- Bought from
- BEST BUY
- Bought
- Sep 23, 2024
- Where
- East Hanover, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 26, 2026, sent to the company Jun 30, 2026, published by CPSC Jul 15, 2026
The product, in the report: 50-inch Samsung flat TV
On June 20th, I was sleeping in my basement when I woke up to smoke and the smell of burning plastic. I noticed that my 2016 Samsung 50-inch TV (Model UN50J6200AFXZA) was smoldering in the bottom-left corner. I immediately unplugged the TV to prevent further risk or damage.
As a combat veteran diagnosed with chronic PTSD, I often sleep with the TV on for background noise. I had set the TV to turn off after two hours of use, but this did not happen. The screen was blank, yet I could still hear the sound from the channel.
I have heard about multiple similar incidents involving various Samsung models, which motivated me to create this report. After contacting Samsung, they requested physical proof that I had removed the label with the model and serial number. Samsung offered me a refund of approximately 10% (around $50). While this was a nice gesture, the core issue remains unaddressed. I am concerned that someone could lose their home, become injured, or, even worse, lose their life due to this problem.
Thank you for your concern
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CBH605455R
- Bought from
- Best Buy
- Bought
- Oct 1, 2016, about then
- Where
- CANAL WNCHSTR, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 55, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 9, 2026, sent to the company Feb 12, 2026, published by CPSC Feb 27, 2026
The product, in the report: Samsung 65” 4K Smart TV (Model: UN65NU6950FXZA, S/N: 080D3CDK907512V)
I am writing to formally report a serious safety incident involving my Samsung 65” 4K Smart TV (Model: UN65NU6950FXZA, S/N: 080D3CDK907512V). On 2/6/2026, while shutting the unit down, the television emitted a visible spark and a loud “pop” from the bottom-left corner of the panel. This was followed by a distinct smell. I immediately unplugged the unit to prevent a potential structure fire. The TV is now completely unresponsive and, more importantly, remains a fire hazard. Upon researching this specific model and series, I discovered that this is a well-documented issue. It appears the “edge-lit” LED strips are prone to catastrophic thermal failure, which can melt the internal light guide and lead to the sparking event I experienced. There was no collateral damage nor any personal injuries.
- Model
- UN65NU6950FXZA
- Serial number
- 080D3CDK907512V
- Bought from
- Costco, Pennsylvania
- Bought
- Dec 1, 2018, about then
- Where
- Buckeye, Arizona: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 7, 2026, sent to the company Feb 11, 2026, published by CPSC Feb 26, 2026
The product, in the report: 65” flat screen TV
The black screen on my TV broke away from the TV. The glass is shattered within the frame.
- Model
- QN65QN85DBFXZA
- Serial number
- 0GNK3CZX901834R
- Bought from
- Best Buy
- Bought
- Nov 18, 2024
- Where
- Apollo, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 5, 2026, sent to the company Jan 8, 2026, published by CPSC Jan 23, 2026
The product, in the report: 32 inch Samsung television.
While watching television, thick, heavy, black smoke appeared from the back of the television and it turned off. I pulled the plug from the wall,and noticed hole melted into the back of the television and a trace is smoke extending up the back.
- Serial number
- Z1ME3CGZ803207W
- Where
- Lebanon, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 21, Unknown
- The reporter’s relation to them
- My Friend /
Neighbor / Co-worker - As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 2, 2026, sent to the company Jan 7, 2026, published by CPSC Jan 22, 2026
The product, in the report: Samsung NU8000 49” 4K TV
Samsung NU8000 49” 4K TV spontaneously exploded (loud banging noises), emitted flaming embers and a 1 foot wide plume of smoke. Immediately unplugged the TV to avoid further fire risk. Apartment had to be aired out for an hour to get rid of chemical smell. Samsungs customer support seems to be designed to make it impossible to get any kind of recourse. They wanted to repair the television as the only solution, which seems risky and dangerous after such an extreme incident.
- Model
- UN49NU8000FXZA
- Serial number
- 07873CYK503574H
- Bought from
- Electronic Express
- Where
- United States: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 19, 2025, sent to the company Jan 27, 2026, published by CPSC Feb 12, 2026
The product, in the report: TV
(12/15/2025) The consumer stated that TV screen fell off. The TV is mounted above the fireplace.
- Model
- QN70Q60BAF
- Serial number
- 0D1G3CDTA02555R
- Bought from
- BJ’s, New York
- Bought
- Nov 5, 2022, about then
- Where
- Rochester, New York: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made Dec 16, 2025, sent to the company Dec 18, 2025, published by CPSC Jan 7, 2026
The product, in the report: The TV is a 2018 43” Class NU7100 Smart 4K UHD TV.
On 11/30/2025, my 2018 Samsung smart TV abruptly started sparking and producing smoke, before I quickly turned it off. This was after 10 minutes of regular use. The TV has evidence of damage. The frame of the TV has burn marks. There were no injuries that happened, however it could have easily started a fire if the sparks had caught on something flammable and had I not quickly unplugged the TV from the wall socket.
More info on the TV itself:
Samsung Model No. UN43NU7100F SN: 07CN3CEK905533T
- Model
- UN43NU7100FXZA
- Serial number
- 07CN3CEK905533T
- Where
- Berkeley, California: Home/
Apartment/ Condominium - Who was involved
- Age 30, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- No Incident, No Injury
-
Hurt, no treatment Made Nov 7, 2025, sent to the company Nov 17, 2025, published by CPSC Dec 2, 2025
The product, in the report: Samsung 77 in Class S84D Series 4K OLED Smart Tizen TV
A Geek Squad technician came to inspect my Samsung TV, which had a white line on the screen and small surface scratch but was otherwise safe and stable. During the inspection, the technician pressed directly on the panel and the screen immediately cracked further and began emitting thick smoke and a strong burning odor. The smoke filled the room and lingered for hours, creating a fire safety and health hazard. The TV never produced smoke or any electrical smell before the visit. The technician appeared surprised and said “I’ve never seen that happen before.” My husband unplugged the TV immediately to prevent a fire. Both my husband and I became sick after likely caused by smoke exposure. I contacted Best Buy multiple time afterward, but they have refused to take responsibility for their technicians actions or escalate the matter as a safety incident. The TV remains unstable and unsafe to plug in due to the internal damage and burned odor caused during the service.
UPDATED ON 1/20/2026: [Since submitting my original report, the manufacturer (Samsung) contacted me regarding the incident. Samsung attempted phone contact multiple times, which routed to voicemail. I responded promptly in writing via email and expressed concern about powering the unit on again due to prior smoke and an electrical burning odor that occurred during a third-party service inspection. No alternative safety-based inspection or investigation was offered. The service provider (Best Buy/Geek Squad) acknowledged that smoke occurred but declined escalation or safety review and classified the damage as “physical damage not covered under any warranties,” without addressing the electrical hazard. The product has not been repaired, removed from service, or subject to a safety-focused evaluation and remains unsafe to power on. I am submitting this update to document ongoing safety concerns and the lack of a non-operational safety investigation following a smoke and electrical failure event.]
- Model
- QN77S84DAEXZA/
QN77S84DBEXZA - Bought from
- Best Buy
- Bought
- Dec 5, 2024
- Where
- Knoxville, Tennessee: Home/
Apartment/ Condominium - Who was involved
- Age 31, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
First aid Made Nov 3, 2025, sent to the company Nov 10, 2025, published by CPSC Nov 26, 2025
The product, in the report: 85” television Model # QN85QN8O0BFXZA
I purchased a Samsung 85” tv model #QN85QN8O0BFXZA. I paid to have the tv installed on a wall mount. I have never needed to move the tv till 3 weeks ago to replace the cable box. When I tipped the tv on the wall mount I touched the edge of the tv and it cut me. Upon further inspection the whole perimeter of the tv has an extremely sharp metal band around the outside. I have contacted samsung about this matter to have the tv fixed or replaced, neither have happened. The metal band/bezel is extremely sharp.
- Model
- QN85QN8O0BFXZA
- Serial number
- 0dh53CTW500226J
- Bought from
- best buy Lebanon NH., Nebraska
- Bought
- Jul 13, 2023
- Where
- concord, New Hampshire: Home/
Apartment/ Condominium - Who was involved
- Age 49, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No one hurt Made Oct 24, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025
The product, in the report: Samsung 50” Class - U8000F Crystal UHD Series - 4K Smart TV
I bought this item at Costco on 8/14/25. Today is 10/24/25 - a little over two months later. Last night, my TV started getting black horizontal lines and glitching/turning itself off shortly after I turned it on. I thought maybe it was a fluke, so I tried turning it back on a couple times, only for it to go through the same actions twice more. I noticed the lines started radiating from one location on the far-right side of the screen. I found a small spot of obvious damage on the right edge of the screen, which at I first thought “did I accidentally hit it with something? Did I crack it somehow?”, but after inspection it is clearly MELTED, not chipped or damaged from being hit with an object. The screen and housing behind it were also very hot to the touch, so hot I had to yank my hand away. I turned off and unplugged the TV immediately.
Thankfully the unit shorted out turned itself off, but it was hot enough I feel like it could have easily caught fire and potentially burned my house down, killing myself and my animals. This is absolutely unacceptable in my opinion.
- Model
- UN50U8000FDXZA
- Serial number
- 0J7W3CBY402248J
- Bought from
- Costco
- Bought
- Aug 14, 2025
- Where
- North Bend, Washington: Mobile/
Manufactured Home - Who was involved
- Age 40, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 11, 2025, sent to the company Sep 16, 2025, published by CPSC Sep 30, 2025
The product, in the report: 65 inch TV (Samsung QN65Q6FNAFXZA)
On August 3, 2025, a fire nearly started when we attempted to power on our 65 Samsung QN65Q6FNAFXZA. The unit sprayed sparks from the back for about 5-6 seconds and emitted a white/gray smoke. My wife and I were using the product at the time, with our dog on her bed right next to the TV. While there were no injuries, it did result in damage to the dresser it was sitting on.
After this occurred, we immediately contacted Samsung, who then escalated our case to a Specialty Claims department. They then scheduled an appointment for a technician to inspect the unit, but declined to acknowledge that this is a serious safety issue and only offered/recommended a repair and to keep using the TV.
Samsung then closed our ticket saying the TV was working when it isn’t, and has also not been responsive even after numerous calls to their customer service line and directly to the rep assigned to our case. We believe it’s important for us (and others) to be aware of what could have even caused an issue like this, and we would have hoped that they document and take this issue seriously so that others are not affected or even harmed by a potentially hazardous product.
- Model
- QN65Q6FNAFXZA
- Serial number
- 07HE3CUK909929A
- Bought from
- Best Buy, Tennessee
- Bought
- Oct 26, 2018
- Where
- Mt Juliet, Tennessee: Home/
Apartment/ Condominium - Who was involved
- Age 28, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 21, 2025, sent to the company Aug 26, 2025, published by CPSC Sep 10, 2025
The product, in the report: Samsung S95D 77” OLED TV
I am filing a complaint regarding the Samsung S95D 77 OLED TV due to a serious safety issue. No one was injured, but the TV tripped our home circuit breaker while no one was home, which poses a serious fire hazard and electrical safety risk. That is why I am submitting this report eventhough there was no physical injury. I have had two units fail. The first failed within one week of installation. The second tripped my homes circuit breaker while no one was home, creating a serious fire hazard.
I have since discovered that multiple other consumers have reported the same issue involving this model and its Slim One Connect Box, particularly with the 77 version. Reports include repeated circuit breaker trips and unit failure shortly after installation.
I have made repeated efforts to work with Samsung to resolve this. However, they continue to refuse a refund unless I authorize repair, which I have declined due to the electrical hazard and the pattern of failure.
I am submitting this report so the CPSC is aware of the safety concern, the potential fire risk, and the broader scope of this issue affecting others.
Update 9/10/2025:
Since filing the original report, the following has occurred:
1. Samsung has refused to issue a refund, stating that only an in-home repair is available.
2. I have declined repair due to a potential fire hazard. The TV tripped our circuit breaker while no one was home.
3. I submitted a formal complaint with the [REDACTED] on August 21, 2025. Samsung has not resolved the issue as of September 8.
4. Multiple other consumers have reported similar issues with this same model — including tripping breakers, multiple replacements, and ongoing power failures.
5. I’ve notified Samsung that I will not allow in-home repair due to the risk and repeated product failure.
Additionally, under U.S. consumer protection law, including the Magnuson-Moss Warranty Act, consumers are not always obligated to accept repeated or inadequate repairs—especially when a product defect presents a safety concern or creates a risk of harm. I believe a refund is warranted in this case and should not be contingent on further repair attempts that may not resolve the underlying hazard.
- Model
- S95D 77” OLED TV
- UPC
- 887276799093
- Serial number
- 0GEW3CAX904373A
- Bought from
- Best Buy 10370 South Fwy, Burleson, TX 76028
- Bought
- Nov 27, 2024
- Where
- Burleson, Texas: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 29, 2025, sent to the company Aug 5, 2025, published by CPSC Aug 19, 2025
The product, in the report: Samsung Smart TV Remote included with TV Model number QN43Q8FAAFXZA. Remote Model Number is VG-TM2560. Remote contains solar and USBC Charging. Manufacturerd 2025.01.11. Other numbers on the remote include the following: THSRBN5901480A SMJNY1B8504 TM2560E Part Code: BN59-01480A [REDACTED] Remote is made in Thailand according to the label.
I recently purchased a new Samsung Smart TV (2025 Model Number QN43Q8FAAFXZA). I was using the the remote control in my hand when I felt and heard a little pop noise. I flipped it over because it felt like it came from the back of the remote and discovered that inside of the unit the Solar charging panel has shattered in multiple places. The shatter patterns looks almost as if it was improperly placed. Because this device charges via both solar and USBC, the two charging methods are connected internally. This could pose a major safety threat to users in regards to overheating or possibly worse, resulting in fire damage. This is not unlike how solar chargers that use a solar panel on top of the battery pack are dangerous because they can cause overheating due to the placement of the battery and the absorption of light energy which radiates heat as well when making contact with the solar panels. Under the plastic cover beneath which sits the solar panel, there is now discoloration of the panel with a rainbowing effect to it.
Remote is still functioning despite this which could result in users being completely unaware of this problem placing them at further risk, especially children and the elderly or disabled. Device also has grip sensors which could malfunction and cause this as well and could further destabilize the product potentially or be a cause of this occurring if someone grips it too hard etc. There is no removable battery to prevent further overheating of the device which means the device remains faulty and continuing to pose a risk to all around it should the lithium ion battery combust internally from the heat caused by charging or normal everyday operation.
The remote has not been dropped, it hasn’t been placed in direct sunlight or by windows, and has been only in an air conditioned room. It does feel slightly warm to the touch.
- Model
- VG-TM2560
- Serial number
- THSRBN5901480ASMJNY1B8504
- Bought from
- Best Buy
- Bought
- Jul 11, 2025
- Where
- Rochester, New York: Home/
Apartment/ Condominium - Who was involved
- Age 30, Male
- The reporter’s relation to them
- Other Relative
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 25, 2025, sent to the company Jun 27, 2025, published by CPSC Jul 14, 2025
The product, in the report: Samsung 50 inch tv UN5OF6400AF
Tv electrical fire in bottom left corner. Smell of electrical fire, tv plastic and screen melting
- Model
- UN5OF6400AF
- Serial number
- Z6WP3CCDC00086W
- Bought from
- Bestbuy
- Bought
- Jul 14, 2014, about then
- Where
- Cranbury Township, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 18, 2025, sent to the company Feb 24, 2025, published by CPSC Mar 10, 2025
The product, in the report: 55’ Samsung Smart tv
I have my tv wall mounted on my wife room, we were on the living room, and we hear a sound. The tv screen fell by itself. Thank God my wife was not near the tv.it didn’t break completely but it did crack. Is a Samsung tv Model Code: UN55MU9000FXZA Version No: FA01 S/N: 06H93CDJB02446Y This is very dangerous, it can fall on a person’s face or head.
- Model
- UN55MU9000FXZA
- Serial number
- 06H93CDJB02446Y
- Bought from
- Best Buy, Maryland
- Where
- silver spring, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 61, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 12, 2024, sent to the company Nov 15, 2024, published by CPSC Dec 2, 2024
The product, in the report: 65 INCH Samsung LED TV Q6 Series 2018
My Samsung TV Model QN65Q6FNA suddenly began making loud noises and sparks/flame shot out of the bottom left hand corner for about 15 seconds nearly reaching the floor. The TV continued to smoke for about 10 minutes after being unplugged.
- Model
- QN65Q6FNAF
- UPC
- UNKNOWN
- Serial number
- 07HE3CZK307741F
- Bought from
- BEST BUY
- Where
- Mount Dora, Florida: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 28, 2024, sent to the company Nov 1, 2024, published by CPSC Nov 18, 2024
The product, in the report: Smart TV
Unit fell from the wall when a houseguest touched the bottom of it. The unit was too bulky and heavy for the person to catch, so it fell to the floor and broke.
- Model
- QN55LS03B
- Serial number
- 0DYN3CRT600386K
- Bought from
- Costco
- Bought
- Jul 16, 2022
- Where
- Santa Rosa, California: Home/
Apartment/ Condominium - Who was involved
- Age 52, Female
- The reporter’s relation to them
- Other Relative
- As this report names them
- Brand Samsung Frame, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 18, 2024, sent to the company Oct 23, 2024, published by CPSC Nov 6, 2024
The product, in the report: Samsung flatscreen TV, manufactured July 2021 32” Class HD TV M4500 UN32M4500BFXZA
I awoke last Wed morning to find my Samsung 32” Class HD TV M4500 (2020) model UN32M4500BFXZA ablaze. Fortunately, the noise of the fire inside of the TV was what woke me, and I was able to turn off and unplug the TV. I was at risk of death, serious burns, smoke inhalation, and the total loss of my house and possessions. There are many incident reports about fires in Samsung TVs, but I do not see one single recall. DO SOMETHING!
- Model
- 32” Class HD TV M4500, UN32M4500BFXZA, VJ10
- UPC
- N/
A - Serial number
- BZ8434SR752479X
- Bought from
- www.amazon.com
- Bought
- Jan 1, 2022, about then
- Where
- DURHAM, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 62, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 8, 2024, sent to the company Jul 12, 2024, published by CPSC Jul 29, 2024
The product, in the report: Flatscreen TV
[REDACTED], July 8. Samsung TV model UN43NU7100F sparked and flashed while watching it in our bedroom. Melted components dripped from underside of tv onto wood dresser below, searing wood. Immediately unplugged tv and cable box (while tv was still sparking). Only mild and brief smoke after that.
- Model
- UN43NU7100F
- Serial number
- 07CN3CPKA09899H
- Where
- Merrimac, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made Jun 21, 2024, sent to the company Jun 28, 2024, published by CPSC Jul 15, 2024
The product, in the report: 65” Class Crystal UHD AU800 (2021) UN65AU8000FXZA QLED S
I decided to file this complaint due to a persistent issue with a Samsung TV model UN65AU800FXZA, which I previously reported in Report No. [REDACTED] published on SaferProducts.gov.
Following my initial report, Samsung sent technicians to remove and repair the TV. However, after the repair, the TV still has serious problems:
Overheating: The TV continues to overheat excessively, which could potentially cause a fire. Partially lit screen: Even when the TV is turned off, part of the screen remains lit, causing continuous electricity consumption and posing an additional risk to the user. Despite contacting Samsung again, the company refuses to take responsibility, even though they performed the repair. Instead, they want to charge for another inspection of the device.
My primary concern is to prevent anyone from being injured or losing their life due to the manufacturer’s negligence. I believe this situation is serious and requires the CPSC’s intervention to ensure consumer safety.
Thank you for your attention and I hope the necessary measures will be taken to address this issue.
- Model
- UN65AU8000FXZA
- Serial number
- 0BRF3CDR906882W
- Bought from
- Best Buy Doral in Miami, FL
- Bought
- Nov 23, 2021
- Where
- Doral, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 11, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Samsung Class Crystal UHD AU800, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made Jun 13, 2024, sent to the company Jul 10, 2024, published by CPSC Jul 25, 2024
The product, in the report: Samsung 85 TV Class 8000 Series LED 4K UHD smart Tizen TV
SAMSUNG TV model UN85AU8000FXZA started to show some bright lights at the button of the screen and got extremely hot that burn the screen out, the tv it will not power on and it smell like burn, we had to immediately unplug the TV . Glad it happened when we were awake or it could have cause a fire.
- Model
- UN85AU8000FXZA
- UPC
- 887276523040
- Serial number
- 0BRY3CBW101134A
- Bought from
- Best Buy, North Carolina
- Bought
- Feb 11, 2023
- Where
- Burlington, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 44, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 19, 2024, sent to the company May 23, 2024, published by CPSC Jun 7, 2024
The product, in the report: Samsung 4K UHD smart TV 85’
Samsung TV was extremely hot, enough to damage the TV and melt plastic and potentially start a fire if left plugged in. Model UN85AU8000FXZA
- Model
- UN85AU8000FXZA
- Serial number
- 0BRY3CBRA01384N
- Bought from
- Amazon.com
- Bought
- Nov 21, 2021
- Where
- Leland, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made May 16, 2024, sent to the company May 24, 2024, published by CPSC Jun 10, 2024
The product, in the report: 65” Class Crystal UHD AU800 (2021) UN65AU8000FXZA QLED S
Decid presentar un informe a la Comision de Seguridad de Productos de Consumo de los Estados Unidos debido a mi profunda preocupacion por la seguridad del televisor Samsung modelo UN65AU800FXZA, el cual experiment problemas graves en mi hogar en Miami, Florida. El sbado 11 del mes en curso, mientras se usaba el televisor, la pantalla se dejo de ver por la mitad y luego se apago por completo. Note que el televisor estaba extremadamente caliente, lo cual plantea serias preocupaciones sobre posibles riesgos de incendio y seguridad personal para mi y mi familia. Como usuario principal del televisor en nuestro hogar, seguimos todas las instrucciones del fabricante para su uso adecuado. Aunque afortunadamente no hubo lesiones fsicas como resultado de estos problemas, la posibilidad de un incendio debido al sobrecalentamiento era una preocupacin real . Por lo tanto, presento este informe con la esperanza de que se tomen medidas para abordar estos problemas y garantizar la seguridad de los consumidores en todo el pas.
---FROM SPANISH---
I decided to file a report with the U.S. Consumer Product Safety Commission because of my deep concern about the safety of the Samsung Model UN65AU800FXZA TV, which I experienced serious problems in my home in Miami, Florida. On Saturday the 11th of this month, while using the TV, the screen was cut off in half and then turned off completely. I noticed that the TV was extremely hot, which raises serious concerns about potential fire hazards and personal safety for me and my family. As the primary user of the TV in our home, we follow all the manufacturer’s instructions for proper use. Although fortunately there were no physical injuries as a result of these problems, the possibility of a fire due to overheating was a real concern. Therefore, I am submitting this report in the hope that action will be taken to address these issues and ensure the safety of consumers across the country.
- Model
- UN65AU8000FXZA
- Serial number
- 0BRF3CDR906882W
- Bought from
- Best Buy Doral in Miami, FL
- Bought
- Nov 23, 2021
- Where
- Doral, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 11, Unspecified
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Samsung Class Crystal UHD AU800, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made Mar 22, 2024, sent to the company Apr 22, 2024, published by CPSC May 6, 2024
The product, in the report: 72 inch tv
(01/17/2024) The consumer stated that he and his family were watching tv. The TV had been on for about 40 minutes when they heard a loud boom. The TV screen exploded and popped out. The consumer’s daughter was sitting at a table with her back to the TV. When the screen popped out, it hit her on the head, but she was ok. No medical attention was required.
- Model
- QN75Q6FNAFXVA
- Serial number
- 07HA3CCK401130A
- Bought from
- Best Buy, Texas
- Where
- Donna, Texas: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Dec 18, 2023, sent to the company Dec 21, 2023, published by CPSC Jan 8, 2024
The product, in the report: 65” Samsung QLED tv (model QN65Q90TAFXZA)
I bought a new 65” Samsung QLED tv (model QN65Q90TAFXZA) three weeks ago. Upon turning it on for the first time the setup audio came on, but the screen stayed black. After about 60 seconds there were loud popping noises and smoke started coming out of the top of the housing. I ran over and unplugged it and got my wife to grab one end of it and we rushed it outside as it continued to smoke. We got back inside and my wife was very shaken up. She is currently 13 weeks pregnant and began freaking out about whether breathing in that smoke could have hurt the baby. My entire house also smelled like chemical smoke, so I opened up all the windows (it was below freezing outside) and turned on a box fan. I then called Samsung, and they told me that this is something they take very seriously and I would be contacted within 24 hours by the group that handles this type of thing.
Two days go by with no call. I call back and they tell me that I was supposed to get a call and they will make sure I do, and that I will definitely get a call in 24-48 hours. Two more days goes by with no call, so I call again asking if they can just transfer me to whoever is supposed to call me. They transfer me and I speak with someone who asks me to explain exactly what happened, then repeats everything I told her back to me to make sure she has all the details. She then asks what resolution I’m looking for. I told her I would like a replacement since the tv caught on fire as soon as I turned it on, and I don’t feel safe with it in my house given what happened. She tells me she will see what they can do, and I will be contacted within 48 hours for next steps.
A few hours later I get a call from a local repair shop saying they have been asked to come look at the tv and see what happened. I schedule an appointment and a few days later a tech comes out to take a look. He opens it up and sure enough one of the connectors on a driver board had caught on fire and melted the connector and board. He plugs the tv back in and the connector starts popping and flaming and says “Yep, that’s definitely the issue”. He takes pictures of everything and puts the TV back together and tells me that they will order a new board and once it’s in they will replace the board and it should be good as new. I expressed to him that I don’t want the TV in my house at all. It still stinks like burnt chemicals, and I don’t trust it. At this point I have seen the TV catch fire twice, and I want nothing to do with it. He tells me that he has no say in the matter and I’ll have to talk to Samsung about it.
I call Samsung back and tell them I won’t accept a replacement part and that I don’t feel safe with the TV in my house given that I’ve seen it catch on fire twice now. They said that they would put in an inquiry to see if it would be possible to get a replacement, and that I should get a response to the inquiry in 48 hours. This was on Friday. This morning I get a call from Samsung and they say that despite my experience they are only offering to replace the board that caught on fire with a new one, and that their policy does not allow them to provide any other resolution. Despite expressing to them multiple times that we don’t feel safe with the tv in the house, and that we’re already concerned about the smoke exposure to my pregnant wife, they told me that their policy does not offer any other resolution.
- Model
- QN65Q90TAFXZA
- Serial number
- 09ML3CZW800730L
- Bought from
- Walmart
- Bought
- Nov 26, 2023
- Where
- Castle Rock, Colorado: Home/
Apartment/ Condominium - Who was involved
- Age 1, Unspecified
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Aug 20, 2023, sent to the company Aug 22, 2023, published by CPSC Sep 6, 2023
The product, in the report: 37”x66” flat screen tv
A Samsung 75” tv front glass fell down on its own. Model code QN75Q65FNFXZA, serial # 07HS3CBK90063R. Glass could have hit a child.
- Model
- QN75Q65FNFXZA
- Serial number
- 07HS3CBK900613R
- Bought from
- COSTCO
- Bought
- Nov 15, 2018
- Where
- Brentwood, United States: Home/
Apartment/ Condominium - Who was involved
- Age 0, Unspecified
- The reporter’s relation to them
- Other Relative
- As this report names them
- Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 2, 2022, sent to the company Oct 4, 2022, published by CPSC Oct 26, 2022
The product, in the report: 65” Samsung TV with Samsung mounting bracket designer for this tv
Samsung 65” TV feel off the wall do to the design negligence of Samsung. The no longer sell this bracket and their response to me was since it was 5 years old it is not a warranty issue. The bracket failed and fell apart causing the tv to disconnect with the wall mounting bracket. The TV nearly fell on my 6 year old granddaughter. Samsungs logic is as long as it stays on the wall for a year it is my problem. [REDACTED] is going to get hurt or worse.
- Model
- TV is UN65KS8000FXZA
- UPC
- None
- Serial number
- 05K63CCJ30181M
- Bought from
- Amazon
- Bought
- Apr 25, 2017, about then
- Where
- Clearwater, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 6, Female
- The reporter’s relation to them
- Other Relative
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 23, 2022, sent to the company Jun 30, 2022, published by CPSC Jul 15, 2022
The product, in the report: Samsung 70” Flatscreen TV. Model number UN75AU8000FXA.
My TV, a Samsung Model, UN75AU8000FXZA, has a random hole approximately 1.3in in diameter that is physically burned into or out of the screen. The TV was on, but I was not paying attention to what happened. There was a smell of ozone and a spot that appears to have had glass melted away. I took pictures of the TV then turned it off and unplugged it.
- Model
- UN75AU8000FXA
- Serial number
- 0BRX3CCR603922F
- Bought from
- AFEES, Armed Forces – Pacific
- Bought
- Mar 15, 2022
- Where
- APO, Armed Forces – Pacific: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Jun 1, 2022, sent to the company Jun 6, 2022, published by CPSC Jun 22, 2022
The product, in the report: This is a 50” Samsung TV model UN50J6300, serial number 043G3CBG900597D
A Samsung UN50J6300 became so hot that the bottom left front screen and frame melted. It obviously also destroyed the TV. This TV was located in the basement of my house and there was a very real potential for this defective TV to burn my house down. I took photos and attempted to email them to Samsung. Yeah, they apparently do not do email only phone and chat. hard to send pictures over either.
After spending a day trying to email Samsung I contacted India somehow so I gave up and reported it here before someone’s burns done.
- Model
- UN50J6300AFXZA ver. DH02
- Serial number
- 043G3CBG900597D
- Bought from
- best buy
- Bought
- Feb 1, 2016, about then
- Where
- Tipp City, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 68, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No one hurt Made May 21, 2022, sent to the company May 24, 2022, published by CPSC Jun 8, 2022
The product, in the report: 55” LED smart TV
TV started making a loud cracking noise that sounded electrical. Sparks starting flying from the back of it. It shut itself off and then black smoke came from the back.
- Model
- un55mu6290f
- Serial number
- 06xt3chk507735j
- Bought from
- Best Buy
- Where
- Satsuma, Alabama: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, care not known Made May 18, 2022, sent to the company May 23, 2022, published by CPSC Jun 7, 2022
The product, in the report: 50” Samsung Flat screen tv-
Learned that my Samsung 50” flat screen TV was starting to act funny, a few days later the tv screen didn’t work anymore. I went to go pull the tv out from the wall mount it is on to see the back and check the size. While grabbing the tv I cut my finger. I looked further into where I grabbed and realized that the tv had gotten so hot in the one area that the screen, beveled frame area were all melted and the screen shattered some. The plastic border is bubbly and an area has a brown tint to it. No physical injuries sustained but mental injuries that I can elaborate on later did occur. What could have happened?? Started a fire and then possible wrongful death!! My PTSD is now terribly triggered and I can explain more via talking to someone
- Model
- UN50J6200AF
- Serial number
- 04KD3CBHB14989X
- Bought from
- Best Buy, Minnesota
- Bought
- Jul 1, 2017, about then
- Where
- Zimmerman, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Age 38, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, Level of care not known
-
No one hurt Made Mar 9, 2022, sent to the company Apr 1, 2022, published by CPSC Apr 15, 2022
The product, in the report: 75 in TV glass
Caller stated that the glass fell off from the TV and almost fell on her children, her relative has to move the kids out the way. Fortunately no one was hurt. She stated that there had been several complaints online about the same issue but the company has not done anything to resolve the issue.
The manufacturer was contacted and they advised that she should send pictures of the incident and someone would get back to her. Caller is concerned that this TV is a safety hazard and could have caused fatality for her children.
- Model
- UN75TU7000FXZA
- Serial number
- 09lv3ccn601301F
- Bought from
- Best Buy, Arkansas
- Bought
- Jun 23, 2020
- Where
- Rogers, Arkansas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 18, 2022, sent to the company Feb 23, 2022, published by CPSC Mar 9, 2022
The product, in the report: Samsung 43 inch TV (2018 model) Model Code: UN43NU7100FXZA Version No: DA01 / UNU7100 Manufacture date: November 2018 Serial number: 07CN3CPKB02524J Purchased from Amazon on November 23rd, 2018 Software version: T-KTM2LAKUC-1320.4
Samsung TV was in use when backlight suddenly stopped working on left side of screen. While on phone with Samsung support with TV on, bottom right of screen became visibily warped with white bubbles. I tried touching the warped area to see if it was something peeling off, but it was extremely hot so I could not keep my finger on the screen at all. The whole right side had become hot, but the bottom right was too hot to touch. No permanent injury, but could have been seriously burned if I kept my finger on there for more than a couple of seconds. Per instructions from Samsung support representative (and instinct), I unplugged the TV within 15 seconds of getting burned. _
I was ending the support call with the Samsung representative when I noticed the warping, and at no point did the representative suggest the backlight failure might be due to a larger issue that would result in a burning or fire hazard. I don’t remember if the representative told me to touch the area or if I did so on my own volition, but in any case I was never warned about the possibility of burning or fire while troubleshooting the issue. _
This TV was purchased a little over 3 years ago, so failure like this was unexpected. It was in a good temperature and humidity environment (in living room, away from open windows or direct sunlight, with plenty of space for heat dissipation, frequently dusted off TV stand), and never moved off the TV stand since purchase in November 2018. _
I have a bad photo of the backlight failure, but no photo of the burning screen since I was on the phone with Samsung support when that occurred and immediately unplugged the TV. I can take more photos or videos upon request, but that requires me plugging in the TV again which I have avoided since the fire hazard became clear. _
Other reports to the CPSC and posts on both the US and EU Samsung Members Community forums indicate similar problems on Samsung TVs: extreme overheating, melting screen and plastic in lower-right area, in some cases with actual flames/fire. Some of those other reports mention similar backlight or other failures, followed by overheating or fire.
- Model
- UN43NU7100FXZA
- Serial number
- 07CN3CPKB02524J
- Bought from
- Amazon
- Bought
- Nov 23, 2018
- Where
- Woodside, New York: Home/
Apartment/ Condominium - Who was involved
- Age 29, Unknown
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 16, 2022, sent to the company Jan 24, 2022, published by CPSC Feb 7, 2022
The product, in the report: samsung model un40mu6300f
lcd TV caught on fire
- Model
- un40mu6300f
- Serial number
- 06ld3cfjb02234r
- Bought from
- best buy
- Bought
- Oct 1, 2018, about then
- Where
- hackensack, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 6, 2022, sent to the company Jan 19, 2022, published by CPSC Feb 2, 2022
The product, in the report: Samsung HD TV; white; Model #: LN-T2354H A; screen is 22” diameter; Model Code: LNT2354HX/XAA; S/N: AH7K34NP601623P
My Samsung TV just turned itself off and started to emit a lot of smoke while I was watching the news. The entire room was filled with smoke and a bad burning smell. I unplugged the tv and brought it outside in case it started on fire. I can’t imagine what would have happened if I wasn’t inside the house and didn’t take the steps I took--it could have been much worse! The room and the entire house could have caught on fire and burned down! We are still shaken up from this incident.
- Model
- LN-T2354H A
- UPC
- N/
A - Serial number
- AH7K34NP601623P
- Where
- Monson, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Age 60, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 3, 2022, sent to the company Jan 5, 2022, published by CPSC Jan 20, 2022
The product, in the report: Samsung Frame TV 43” model QN43LS03ADFXZA
Samsung 43” Frame TV fell off the wall randomly due to hardware failure despite careful installation per the instructions. Damage to product and to floor but fortunately no injuries.
- Model
- QN43LS03ADFXZA
- Serial number
- 0C6C3CRR800075P
- Bought from
- Costco.com
- Bought
- Nov 16, 2021
- Where
- Lansing, Michigan: Home/
Apartment/ Condominium - Who was involved
- Age 35, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made Dec 2, 2021, sent to the company Dec 16, 2021, published by CPSC Jan 3, 2022
The product, in the report: Samsung 65” Class RU7300 Curved Smart 4K UHD TV (2019) Model UN65RU7300FXZA
I have a television purchased just under 2 years ago. I had service technicians out here 6 months after purchase due to screen separating from television. The secure gasket started to work itself out of the frame from both sides. 17 months later it is doing it again. Research online showed me that this is a common issue with this and other Samsung models. Potential hazard is the screen coming off completely potentially causing death or injury.
- Model
- UN65RU7300FXZA
- UPC
- Unknown
- Serial number
- 08DK3CZMB00493A
- Bought from
- Walmart
- Bought
- Jan 14, 2020
- Where
- Madera, United States: Home/
Apartment/ Condominium - Who was involved
- Age 2, Female
- The reporter’s relation to them
- Other Relative
- As this report names them
- Brand Samsumg, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- No Incident, No Injury
-
Hurt, care not known Made May 24, 2021, sent to the company May 27, 2021, published by CPSC Jun 11, 2021
The product, in the report: Samsung Smart TV UN50J6200
Samsung Smart TV started to melt and burn in lower left corner of screen. Burned fingers when touched screen. Apparently this has been an on going issue as I researched it after the incident but was never given any previous warning of potential fire hazard...
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CAG900684M
- Bought from
- Best Buy
- Bought
- Dec 31, 2016, about then
- Where
- Lexington, Ohio: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, Level of care not known
-
No one hurt Made May 4, 2021, sent to the company May 6, 2021, published by CPSC May 20, 2021
The product, in the report: Samsung 55” flat screen tv with a glass base stand. Model UN55D6450UFXZA H301
Base on my samsung tv exploded. Model UN55D6450UFXZA H301. MFD April 2011
- Model
- UN55D6450UFXZA H301
- Serial number
- Z3AQ3CCB400357T
- Bought from
- BJ’s Wholesale
- Bought
- Sep 1, 2011, about then
- Where
- SANBORN, New York: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 23, 2021, sent to the company Apr 30, 2021, published by CPSC May 14, 2021
The product, in the report: smart TV
(01/2020) Picture on the TV is distorted. A dark area appears in the middle of the screen. Also, the paint on the wall next to the TV was melted because the TV got very hot.
The consumer contacted the firm and was advised to discontinue using the product.. The consumer was also offered a repair or a full refund. The offer was later changed to a prorated price due to the age of the product. Also, there are no parts to repair the product.
- Model
- UN65JS8500FXZA
- Serial number
- unknown
- Bought from
- QVC
- Bought
- Sep 12, 2015
- Where
- Eastvale, California: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made Feb 3, 2021, sent to the company Mar 2, 2021, published by CPSC Mar 16, 2021
The product, in the report: Samsung LED TV Model: UN50EH5300F Size: 50 inches
What happened: Samsung brand 50 inch LED TV screen began malfunctioning. Lower left corner of TV screen appeared oddly white. Upon touching the malfunctioning corner of the TV it I noticed it was extremeley hot and had actually melted. The smell of melting plastic, burning electronics was present. What type of product: Samsung 50 inch LED TV Who was using the product? me, the owner of the TV How was it being used: In the normal way, I was simply watching TV and noticed the left corner of the screen was oddly white Were there any injuries that happened/may have happened? No injuries occured, but the threat of fire appeared to be clearly present as the corner of the TV is melted. How did injuries occur: N/A
- Model
- UN50EH5300
- Serial number
- Z5HZ3CCDA01502E
- Bought from
- Best Buy
- Bought
- Jun 1, 2014, about then
- Where
- WASHINGTON, District of Columbia: Home/
Apartment/ Condominium - Who was involved
- Age 53, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made Sep 4, 2020, sent to the company Oct 21, 2020, published by CPSC Nov 10, 2020
The product, in the report: Samsung LED television.
Lower right corner of the television melted and burned through the screen.
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CPH700170R
- Bought
- Sep 1, 2016
- Where
- Athens, Ohio: Other Public Property/
Office - Who was involved
- Age 43, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 19, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020
The product, in the report: Samsung 65 inch 4k 3d smart tv
I purchased a Samsung 4k Model # UN65JS8500FXZA smart tv 2016 and it is becoming to be a fire hazard. The tv is becoming excessively hot to the touch. The screen is developing a dark Ghost shadow from the pixel lights burning through the screen. I’ve contacted Samsung support but they say my warranty is expired, i let them know this is not a warranty issue because to many consumers with this model are having the same issues and it is a total recall issue. No one would expect to spend over $3,000 for a product that would last only 4 years to become unusable and become a fire hazard. This product has been discontinued and this is usually why Samsung would take them off the market. To have the tv repaired would only lead back to this issue because of the design flaw, it’s a fire hazard. If the tv catches fire the warranty only covers the tv not your home this makes this a recall issue.
- Model
- UN65JS8500FXZA
- Serial number
- 041K3CDG701051Y
- Bought from
- Bestbuy, California
- Bought
- Mar 15, 2016
- Where
- Corona, California: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 11, 2020, sent to the company Feb 19, 2020, published by CPSC Mar 4, 2020
The product, in the report: Samsung 65 inch TV Model # un65js8500 Samsung 65’ S-Series Ultra HD Smart Tv
I own a Samsung TV model # un65js8500 purchase 4 years ago. Recently, we noticed distortion and light bleed around the edges of the screen. These areas also were extremely hot to the touch. I did an online search and found many incidents of this problem.
[REDACTED]
I contacted Samsung, sent them photos of my set and they were unwilling to give any relief.
My concern is that the extreme heating that is occuring could pose a fire hazard. Some of the complaints indicated the frame melting and people smelling the heat. I have not been able to measure the temperature of my set, but it is enough that I am unable to touch the set for more than a second without danger of injuring my fingers.
It appears that Samsung is stone walling that there are issues with this model and are ignoring the potential safety issues.
- Model
- Samsung 65’ S-Series Ultra HD Smart Tv
- Serial number
- un65js8500
- Bought from
- Lowes TV
- Bought
- Nov 27, 2017
- Where
- Bentleyville, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 73, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 7, 2019, sent to the company Jun 3, 2019, published by CPSC Jun 17, 2019
The product, in the report: Samsung Model#: LN40C550J1FXZA, the stand supporting tv
My Samsung tempered glass exploded on May 5, 2019, into large chunks and hundreds of small pieces all over the bedroom.
- Model
- LN40C550J1FXZA
- Serial number
- Z2MB3CUZ800400R
- Bought from
- QVC, Pennsylvania
- Where
- Conyers, Georgia: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 26, 2019, sent to the company Mar 6, 2019, published by CPSC Mar 21, 2019
The product, in the report: Big Screen TV - Samsung 65’ Smart 4K TV
My Samsung 65 inch TV broken off the original TV stand and fallen from TV table, crashed to ground, the Samsung’s V-shaped TV stand for big screen TV is an unsafe product, it has defect. I bought the TV on 12/22/2017, barely over one year, the TV stand has broken, fortunately it happened closed to the middle night, no one near the TV. If it had happened during daytime and had people around the TV, the accident would have caused unimaginable injuries.
- Model
- UN65MU6290FXZA
- Serial number
- 06XW3CCJC02871L
- Bought from
- Costco, Texas
- Bought
- Dec 22, 2017
- Where
- Sugar Land, Texas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung 65’ Smart 4K TV, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 30, 2019, sent to the company Mar 1, 2019, published by CPSC Mar 18, 2019
The product, in the report: Samsung Television, I believe 40 inch.
I was awakened at 0430 this morning by a strange burning plastic smell. I was unable to figure it out after unplugging just about everything in my room but a lamp and the Samsung TV, and assumed the smell was coming from outside and went back to bed. I then woke up at 0645, turned on the TV and began to get ready for work. The smell became stronger, I unplugged the lamp, looked at the TV and the top half of the screen was turning black and the smell was becoming increasingly stronger. I immediately unplugged the TV.
This TV sits on top of a tall dresser with nothing to block the flow of air surrounding the TV
02/25/2019 - Additional Information:
The risk associated with this fire and health/lung issues.
I was coughing, felt out of sorts and nauseous for the entire day after the incident.
The TV had smoke from the back and sides and the screen was turning increasingly black.
Please let me know if you need further information. This TV is a fire hazard.
- Model
- UN40F5500AF
- Serial number
- Z6TW3CUD700845Y
- Bought from
- Amazon.com
- Bought
- Aug 25, 2013
- Where
- Phoenix, Arizona: Home/
Apartment/ Condominium - Who was involved
- Age 44, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 26, 2018, sent to the company Feb 5, 2019, published by CPSC Feb 21, 2019
The product, in the report: 50 inch television
The submitter is reporting his TV for posing a fire hazard. His wife had the TV on and when she returned to the room she noticed the screen was blank. The TV lost video but still had sound. She contacted the submitter and notified him. He suggested she check the back for a reset button but upon she noticed burn damages near the panel. The TV was then turned off and unplugged. From front - lower right corner. Obvious signs of heat or fire behind screen about 1 foot high.
He indicated that the TV is usually used everyday for about 20 hours. Due to remote feature TV always has power.
He obtained the TV from his daughter sometime in 2016 and he believes the TV was purchased Nov. 2013.
No prior incident.
Samsung was notified twice. First, 11-26-18, with no results. 11-30-18 were supplied all details and information.
- Model
- UN50F6300AF XZA
- UPC
- Unknown
- Serial number
- Z6WF3CCDB00722A
- Bought
- Nov 15, 2013, about then
- Where
- Defuniak Springs, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 72, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Emergency room Made Nov 5, 2018, sent to the company Nov 13, 2018, published by CPSC Nov 28, 2018
The product, in the report: Samsung HDTV 32 inch flat screen
My Samsung HDTV had an explosion when I turned it on yesterday
There was a loud bang like a gunshot, then a cracking sound and a smoke cloud. I immediately turned off the power and later covered it with a towel.
- Model
- LN 32 A 450 manufactured and purchased in 2008 I believe.
- Bought from
- Amazon
- Where
- San Francisco, California: Home/
Apartment/ Condominium - Who was involved
- Age 63, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, Emergency Department Treatment Received
-
Hurt, no treatment Made Oct 21, 2018, sent to the company Oct 31, 2018, published by CPSC Nov 15, 2018
The product, in the report: 50” LED flat screen TV. Samsung model UN50J6200AFXZA
My Samsung LED TV, model UN50J6200AFXZA started smoking and and the lower left corner actually melted. This filled my home with noxious funes and is a fire hazard. After extensive research, it apears to be a common issue with these TV’s. There needs to be a recall before somebody dies.
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CBGA22258D
- Bought from
- Best Buy, New York
- Bought
- Jan 19, 2018
- Where
- Fairport, United States: Home/
Apartment/ Condominium - Who was involved
- Age 47, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Sep 23, 2018, sent to the company Oct 9, 2018, published by CPSC Oct 23, 2018
The product, in the report: Samsung 50 inch LED flat screen TV
Samsung Model UN50J6200AFXZA SN 04KD3CBH802088R Version Number DH03 was on for less than 20 minutes screen turned green, white, and gray. Room started to smell of electrical components and plastic burning. Noticed that the frame of TV was melting next to screen on bottom left corner. Also, a heat mark became visible moving up bottom left corner of TV screen. TV was immediately unplugged and monitored to make sure no other hazards occurred.
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CBH802088R
- Bought from
- Best Buy, Pennsylvania
- Bought
- Nov 8, 2016
- Where
- Natrona Heights, Pennsylvania: Unspecified
- Who was involved
- Age 49, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 18, 2018, sent to the company Oct 1, 2018, published by CPSC Oct 16, 2018
The product, in the report: Samsung 48 inch smart tv
In the morning my son turned on his tv that sits by itself on top of his dresser, the tv started to spark and smoke, we unplugged it and called [REDACTED] (warranty company). They advised me to spray compressed air in the vents and try plugging it in again, I did and same sparking and smoking started.
- Model
- UN48J520DAFXZA
- Serial number
- 04MQ3CVG903082F
- Bought from
- COSTCO
- Bought
- Nov 25, 2015, about then
- Where
- Clovis, California: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 15, 2018, sent to the company Sep 24, 2018, published by CPSC Oct 9, 2018
The product, in the report: Samsung led 50 inch television
Watching Television at home right sight lower corner caught fire. I quickly unplugged tv waiting to hear back from Samsung. Internet search revealed that apparently pretty common.
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CBH611037K
- Bought from
- WALMART
- Bought
- Jul 1, 2016
- Where
- COLUMBIA, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 54, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Sep 12, 2018, sent to the company Sep 20, 2018, published by CPSC Oct 4, 2018
The product, in the report: Samsung Un50j5200afxza 50” smart tv
I was cooking dinner for my children, and I noticed a strange high pitch noise. Went out to where my kids were, they were watching a movie. Noticed the noise was coming from the TV, and what looked like a smudge or something on the bottom left corner. Went to wipe at it and burned my fingers, not to the point of needing a hospital though. The TV was seconds from being on fire endangering my children and myself. It started to melt the plastic trim below the screen. This is a Samsung UN50J5200AFXZA.
PURCHASED 12/29/2016.
- Model
- Un50j5200afxza
- Serial number
- 04MY3CNHB02293R
- Bought from
- Kmart, Ohio
- Bought
- Dec 29, 2016
- Where
- Berea, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 26, Male
- The reporter’s relation to them
- Self
- As this report names them
- made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Jul 16, 2018, sent to the company Aug 3, 2018, published by CPSC Aug 17, 2018
The product, in the report: Samsung television
Caller says she was watching the TV when she noticed a black spot on the bottom left corner of the TV. Caller went to touch the black spot and the spot was hot to the touch. Caller is afraid that the TV may have caught fire if it was not turned off. Caller is concerned that this product is a fire hazard.
- Model
- UN50J6200ASXZA
- Serial number
- 04D3CBJ104153E
- Bought from
- Best Buy
- Where
- Barnegat, New Jersey: Unspecified
- Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 20, 2018, sent to the company Jun 28, 2018, published by CPSC Jul 13, 2018
The product, in the report: Tv: Samsung - 50” Class (49.5” Diag.) - LED - 1080p - Smart - HDTV (UN50J6200AFXZA), 50inch led black tv
I came home from vacation to a burning smell and the corner of my TV screen melted. It was also hot to the touch when TV turned on and there the screen is shot. Vertical lines, no picture - bought in October 2015. I filed a report with Samsung, they confirmed my claim and issued me a new TV. There are over 2,000 of these reports that can be found on the Samsung Community board and on the internet regarding this series that date back to 2014.
Samsung - 50” Class (49.5” Diag.) - LED - 1080p - Smart - HDTV (UN50J6200AFXZA)
- Model
- 50” Class (49.5” Diag.) - LED - 1080p - Smart HDTV
- Where
- California: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Jun 15, 2018, sent to the company Jun 22, 2018, published by CPSC Jul 9, 2018
The product, in the report: Samsung 50” Class J6200 Full LED Smart TV MODEL NUMBER: UN50J6200AFXZA
I went to bed and turned my Samsung tv on in the bedroom and noticed the picture would not display correctly. I got up to look at it up close, smelled burning plastic as i approached, and found my hand burning when i touched the bottom right corner of the tv. I immediately unplugged the tv because i was afraid that it was on fire and could burst into flames at any moment.
- Model
- UN50J6200AFXZA
- UPC
- 8727606199
- Serial number
- 04KD3CJHA00266P
- Bought from
- Best Buy, Ohio
- Bought
- Nov 28, 2016
- Where
- Waynesville, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 37, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made May 21, 2018, sent to the company May 30, 2018, published by CPSC Jun 13, 2018
The product, in the report: Samsung Model UN65MU7500 Version FA01
Samsung model UN65MU7500 version FA01. We have had the tv for just over two months. Earlier today I noticed a melting, smoky smell, but assumed it was coming from the outside grill. An hour later my son pointed out a black spot in the lower right hand corner of the tv. I touched it and it was BURNING. We shut the tv off immediately. I wasn’t sure if it would have exploded, but after a quick [REDACTED] it looks like it would have just melted. My biggest concern is families with young children, they could very easily burn their fingers and get hurt on this tv. I wish I had a way the measure the temperature it reached, I have a high threshold for heat and I couldn’t touch it for more than a second. If I can provide any further details, please let me know.
- Model
- UN65MU7500F
- Serial number
- FA01
- Bought from
- Walmart.com
- Bought
- Feb 28, 2018
- Where
- Lewiston, Idaho: Home/
Apartment/ Condominium - Who was involved
- Age 34, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 1, 2018, sent to the company May 9, 2018, published by CPSC May 23, 2018
The product, in the report: 50 inch LED smart TV
Purchased a 50 inch Samsung LED Smart TV from Best Buy 1/19/2017, on 4/17/2018 the TV began to overheat melt in bottom left corner. The screen developed vertical lines so as I approached the set and discovered the corner melting I immediately unplugged it. I have found many complaints online and on the Samsung website, and that they are aware of the problem. The model I have LED 6200 the following model numbers are also affected 6300,5200,5500,6350,6400,6900, and 7200. I have called Samsung have a case # [REDACTED] e-mailed them photo of damaged TV serial # and a photo of my receipt from Best Buy and have had no response. This could have been very serious had I not noticed what was happening possibly a fire.
- Model
- Series 6 model UN50J6200
- Serial number
- O4KD3CBHB10917A
- Bought from
- Best Buy, Florida
- Bought
- Jan 19, 2017
- Where
- Greenacres, Florida: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 9, 2018, sent to the company Jun 15, 2018, published by CPSC Jun 29, 2018
The product, in the report: Samsung 32” Flatscreen TV
I was woken up in the middle of the night by a cracking sound in my TV. The screen looked distorted and all of a sudden I could smell smoke and it appeared the TV screen then went back. When I turned the light on in my room I could see smoke pouring out of the back of the television and it sparked from the underside as I went to unplug it.. This was a 32” Samsung Flatscreen TV. The model number is LN32C350D1D. This TV is less than 10 years old and it was purchased from Best Buy.
- Model
- LN32C350D1D
- Bought from
- Best Buy, Wisconsin
- Where
- Wisconsin: Home/
Apartment/ Condominium - Who was involved
- Age 36, Female
- The reporter’s relation to them
- My Parent
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Feb 6, 2018, sent to the company Feb 14, 2018, published by CPSC Mar 1, 2018
The product, in the report: Samsung 50 “ smart tv
I purchased a Samsung smart tv on 8/15/15, tv is used only when company is over, due to its in living room, I turned tv on Sunday to watch super bowl, I noticed black screen, but it had sound, I thought it just needed to warm up because it’s used probably once monthly if that much, then I noted several colored lines going down middle of screen, and an odor like a chemical burning, couldn’t tell where odor was coming from, I then noticed a bright yellow dot on left side bottom of screen , frame of tv below dot seem warped, when I rubbed it to see why it wasn’t even with the frame it burned my finger, it was very hot and that’s the odor I smelled, the screen or panel of tv was melting, I turned tv off and unplugged it and went on line, I saw where several people had same problem, I’m afraid this tv will catch fire and burn down my house, I saw dates back to 2016, people were having same problem, I called Samsung on Monday, I was told due to tv is passed warranty, they will not pay to fix it, I mention it being a safety hazard and asked to speak to manager, I was placed on hold for 25 minutes until I hung up. I saw on line where Samsung replaced a few screen as a one time courtesy, consumers were told panel may get hot an melt again, that’s not safe, I believe this is an internal problem so replacing the panel / screen is no fix for a fire hazard, it gets very hot just on side where yellow dot was, I believe if I had not turned it off, it may have ignited a fire, people that are not aware are at a real risk, especially if you turn on and fall asleep. Thanks
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CBG700351F
- Bought from
- Best Buy #776
- Bought
- Aug 15, 2015
- Where
- Stone Mountain, Georgia: Home/
Apartment/ Condominium - Who was involved
- Age 49, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung 1080p smart tv, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Nov 28, 2017, sent to the company Feb 9, 2018, published by CPSC Feb 26, 2018
The product, in the report: Samsung LED 50” TV
We have a 50” Samsung LED TV, Model UN50F6300AF, Serial: Z6WF3CCDA00946E. A couple days ago we noticed vertical lines that ran across the screen, fading the picture in and out. Then today the screen went black. Upon examination, we noticed a spot on the screen in the lower right hand corner that was white. The plastic frame in that same area was extremely hot and it appeared the plastic was melting there as well. We have called Samsung and reported the incident. A customer service rep told us they are turning our case over to product liability and we are awaiting a call from that department.
- Model
- UN50F6300AF
- Serial number
- Z6WF3CCDA00946E
- Bought from
- Best Buy, California
- Bought
- Oct 12, 2013, about then
- Where
- West Sacramento, California: Unspecified
- Who was involved
- Age 38, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 11, 2017, sent to the company Nov 20, 2017, published by CPSC Dec 5, 2017
The product, in the report: Samsung 50 inch LED television
Our children turned on our Samsung LED television set this morning and woke me up saying there was something wrong with the television. I came downstairs and saw that the television had strange colored lines and the bottom and then in the bottom left corner there was a bright white dot on the screen with some red it in as well. Tried switching channels, turned off and on, and it remained. Shortly thereafter, we smelled a burning smell coming from the television and open closer inspection, I observed that the left corner of the television had melted! I touched it and it was extremely hot (no injury). I contacted Samsung customer service and they provided no service once they determined there was no injury or damage to property, since the warranty expired 7 months ago. I encouraged to them this wasn’t a warranty issue but safety issue. I searched on the internet and found numerous instances to this model line of Samsung LED televisions of the approximate same age doing the same thing, some of which consumers reported combusted. There were 24 pages of consumers reporting this same issue on the Community Forum support section of Samsung’s customer support website. I also posted our experience and pictures as well. I feel strongly that this product should be recalled. Many people sleep with their television on and had someone not been paying attention to the television, a fire certainly could have started. Pictures are attached of the television.
- Model
- UN50J6300AF
- Serial number
- 043G3CXH200071M
- Bought from
- Buydig.com, New Jersey
- Bought
- Apr 12, 2016
- Where
- Princeton, Indiana: Home/
Apartment/ Condominium - Who was involved
- Age 47, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Oct 18, 2017, sent to the company Oct 26, 2017, published by CPSC Nov 9, 2017
The product, in the report: Samsung flatscreen tv
This is regarding my Samsung flat screen t.v. Model No. UN50J6200AF, Model Code UN50J6200AFXZA. Version No. DH03. When I turned on my t.v. last Thursday night, there were vertical lines on the screen/display that went away after a few minutes, so I kind of ignored it. I did not use the t.v. again until last night (Tues). It had the vertical lines initially, but they faded again. I watched about ten minutes, and then paused it about 10 minutes to talk to my daughters. When we were done talking, my 16 year old walked by the t.v. and said what’s wrong with the t.v.? To indicated the problem, she touched the lower left hand corner (where the glass and plastic frame meet). Apparently, the area was so hot the plastic was melting and she actually burned her finger (not badly) when she accidentally touched it while pointing at it. She said it was a fire hazard, I agreed, and turned the t.v. off. I Googled “samsung tv melting” and there is a thread on samsung.com customer support of over 200 posts regarding this issue. There should be a recall.
- Model
- UN50J6200AF
- Serial number
- 04KD3CBH306917B
- Bought from
- Best Buy, Minnesota
- Bought
- Jul 1, 2016, about then
- Where
- SAINT PAUL, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Age 16, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Sep 10, 2017, sent to the company Jan 25, 2018, published by CPSC Feb 15, 2018
The product, in the report: 50” samsung plasma tv (2012)
Samsung 50” plasma television (purchased in 2012 from BJ’s in Auburn, Me) made loud pop sounds and turned black/off. Started shooting flames out of the back and lots of smoke. I ran for the fire extinguisher and immediately unplugged it when it was safe to do so.
- Model
- 50” plasma TV
- Bought from
- BJ’s, Maine
- Bought
- Nov 1, 2012, about then
- Where
- Auburn, Maine: Home/
Apartment/ Condominium - Who was involved
- Age 39, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 8, 2017, sent to the company Aug 16, 2017, published by CPSC Aug 30, 2017
The product, in the report: Samsung 50” TV Model #un50j6200afxza
My workplace has a 50” Samsung un50j6200afxza TV hanging on the wall in my department. Last night, the TV malfunctioned and part of the TV melted! No one was in the building when it happened, and luckily it didn’t start a fire, but it’s concerning to think that these TV’s can short out so bad, and for no reason, that they start to melt. I looked this up and found many people has the same exact problem with their Samsung TV’s.
- Model
- un50j6200afxza
- Serial number
- 04kd3chg500053y
- Bought from
- Amazon or Best Buy
- Bought
- Jun 30, 2017, about then
- Where
- Farmington, Connecticut: Other Public Property/
Office - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 27, 2017, sent to the company Nov 2, 2017, published by CPSC Nov 27, 2017
The product, in the report: Samsung 50” LED Television Purchased May, 2016
Samsung 50” LED Television. Melts in lower right corner. See link below for discussion. Samsung’s customer service people act like they’ve never heard of this. We smelled something burning and noticed TV was melting. Have unplugged due to fire hazard.
https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/tv/thread-id/670/page/1
- Model
- Samsung 50” LED Television
- Bought from
- Audio Video Innovations, Kansas
- Bought
- May 15, 2016, about then
- Where
- Wichita, Kansas: Home/
Apartment/ Condominium - Who was involved
- Age 56, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 14, 2017, sent to the company Oct 11, 2017, published by CPSC Oct 25, 2017
The product, in the report: Samsung 64 inch Plasma Smart TV
TV sparked and popped, will not turn back on. Smells like something caught fire. My 4 year old daughter was about 10 feet away from it. She did not get hurt, but it scared her and I pretty badly.
- Model
- PN64F5500AFXZA
- Bought from
- Best Buy
- Bought
- Aug 8, 2012
- Where
- Fountain Valley, California: Home/
Apartment/ Condominium - Who was involved
- Age 4, Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 12, 2017, sent to the company Oct 12, 2017, published by CPSC Oct 26, 2017
The product, in the report: Samsung 50 inch LED 1080 TV Model number UN50J6200
We purchased a Samsung 50 inch TV in Jan of 2016. We have used the TV less than 20 hours. Its in our family room. We only watched it when we were entertaining or waiting for company. On July 2nd we were waiting for someone to come over. We had the TV on and noticed something melting from the inside of the screen on the bottom left hand corner. When my husband went to investigate it area was scorching hot. We immediately unplugged the device and have only re-plugged it to do the Samsung diagnostic tests the company required.
- Model
- UN50J6200AFXZA
- Serial number
- 04KD3CBGA04078D
- Bought from
- Best Buy, Maryland
- Bought
- Jan 17, 2016
- Where
- California, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 53, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 22, 2017, sent to the company Jun 30, 2017, published by CPSC Jul 17, 2017
The product, in the report: Samsung 42” HD TV
On Thursday, 6/22/17 at about 6 pm my wife and I were watching our Samsung HD TV as we usually do but tonight was different. Some smoke started to come out of the top of the set. There was obviously a fire inside and the smoke rapidly increased and filled the room but there were no flames visible. I immediately turned off the TV, pulled all the plugs, and took it outside. The smoke stopped and the fire appeared to be out so we brought the Samsung inside but did not plug it in. I called Samsung and the Customer Svs rep said that the dept that handles these issues would call me back in 2 hours or tomorrow. I also called Sams Club which is where we purchased the TV and told them what happened. There was no damage to my home.
- Model
- HP-S4233
- Serial number
- B1C83CMLA00826H
- Bought from
- Sams Club, Pennsylvania
- Bought
- Oct 30, 2014
- Where
- Venetia, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 19, 2017, sent to the company Aug 25, 2017, published by CPSC Sep 12, 2017
The product, in the report: Samsung 50 inch flat screen TV
Turned on television in the morning. Immediately noticed lines on the display that quickly deteriorated until the picture was nothing but vertical white/black lines. Smelled electrical components burning so immediately unplugged the unit. Visual examination of unit showed that the lower left corner of bezel had begun to melt. Television unit was owned for 13 months, but only in regular use for 10 months. This unit is a fire hazard, and a recall should be issued by the manufacturer (Samsung). I have attempted to remedy this through the manufacturer, but am not getting my hopes up due to the unit being just past the one year warranty period.
- Model
- UN50J6300AFXZA
- Serial number
- 043G3CBGA00333X
- Bought from
- Amazon.com
- Bought
- Apr 26, 2016
- Where
- Camp Hill, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 42, Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 18, 2017, sent to the company Aug 29, 2017, published by CPSC Sep 14, 2017
The product, in the report: Samsung flat screen tv Approx 50”
When watching tv at home, noticed a buzzing sound, followed by smoke coming out of the corner of the tv and a few of the pixels were blacked out. Immediately turned off and unplugged the tv. Tried turning it on a few minutes later and the screen was still broken. We had to remove and replace it.
- Model
- UN50EH5000F
- Serial number
- Z5HU3CCD904868K
- Bought from
- Target
- Bought
- Dec 1, 2013, about then
- Where
- Moraga, California: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 12, 2017, sent to the company May 24, 2017, published by CPSC Jun 8, 2017
The product, in the report: Samsung PN60E7000 60-Inch 1080p 600 Hz 3D Ultra Slim Plasma HDTV
TV purchased 2/2013. On May 11, 2017 we were watching tv and there a loud pop from the back with sparks and fire. Unplugged tv and moved it outside and it subsided.
- Model
- PN60E7000
- Bought from
- Amazon
- Bought
- Feb 23, 2013
- Where
- Millington, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Age 42, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Apr 30, 2017, sent to the company Jun 21, 2017, published by CPSC Jul 6, 2017
The product, in the report: 42” Samsung plasma HDTV
Folding laundry on 4/23/17 watching tv. All of a sudden, TV starts having a sizzling/hissing sound. A minute or 2 later, smoke begins billowing out of the back and begins having a small flame coming out of the back. I dove for the outlet and unplugged it. The smoking almost immediately stopped and the flame disappeared. We purchased the TV new and I have always been concerned about the amount of heat it put off.
Had we not been home (we normally are not home Sunday nights), our house would have burned down and potentially killed our pets.
The TV is a 9-10 year old Samsung Plasma with a 100,000 hour life rating. This means the TV should have lasted 60-70 years depending on usage, not 9-10. Now the TV is inoperable.
- Model
- HP-S4253
- Serial number
- B15G3CML302763W
- Bought from
- Best buy, North Carolina
- Bought
- Apr 1, 2007, about then
- Where
- Stokesdale, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 34, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 21, 2017, sent to the company Jun 9, 2017, published by CPSC Jun 23, 2017
The product, in the report: Samsung Flat panel 50” LED TV
TV was on and started to dis-color in the lower right hand side where the manual on/off switch is. It turns out it was overheating and the frame and screen were melting. It resulted in the screen distorting badly in that corner and prevented a picture from appearing across the entire screen. Turning it off and back on only resulted in it continuing to burn and getting worse.
- Model
- UN50J6200AFXZA (313262)
- Serial number
- 04KD3CBG600352
- Bought from
- Beat Buy, Virginia
- Bought
- Jul 24, 2015
- Where
- Norfolk, Virginia: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Feb 26, 2017, sent to the company Mar 16, 2017, published by CPSC Mar 30, 2017
The product, in the report: Samsung BN59-01134B RMC-QTD1 Smart 2 in 1 Qwerty Remote Control for Samsung SMART TV. A picture can be seen online at https://www.amazon.com/Samsung-Qwerty-Remote-Control-SMARTTV/dp/B00IRYILYS/ref=cm_cd_al_qh_dp_t .
I have a Samsung PN59D8000FF Smart TV. The BN59-01134B (2-in1 Qwerty Remote Control for Samsung SMART TV RMC-QTD) has melted the batteries and leaked acid onto my fingers when I struggled to open it. The batteries are stuck to the battery compartment and the interior of the remote is covered with the acid. It does not work. This is the second BN59-01134B remote I have had; the first was ruined by the exact same problem of leaking batteries.
In looking for a replacement on Amazon, I found many reviews that showed the problem I have experienced is common: one reviewer said the remote exploded in her face; another said the batteries were burned leaving a lot of debris and damaged the remote altogether; and yet another said the remote caused batteries to leak inside and that Samsung is aware of this problem.
The only way this remote can work is to remove the batteries after a few minutes of use. If one forgets, as we did, the batteries are drained in a few days or melted by the remote.
- Model
- BN59-01134B ASIN B00IRYILYS
- Bought from
- Best Buy, Maryland
- Bought
- Jan 8, 2014, about then
- Where
- Silver Spring, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 67, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No one hurt Made Feb 21, 2017, sent to the company Mar 22, 2017, published by CPSC Apr 5, 2017
The product, in the report: 60” Plasma TV PN60E8000GFXZA
My Samsung TV PN60E8000GF which is 4-5 years old starting shooting off sparks and making loud fire cracking sounds nearly causing a fire. It smelled like burned plastic. The screen went black and is not working. Our wiring was checked and is fine. I have called Samsung twice and am waiting for a response.
- Model
- PN60E8000GF
- Serial number
- Z4Qp3CZC301162V
- Bought from
- Paul’s TV
- Bought
- Mar 1, 2012
- Where
- Santa Monica, California: Unspecified
- Who was involved
- Age 49, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 20, 2017, sent to the company Feb 23, 2017, published by CPSC Mar 9, 2017
The product, in the report: Samsung 6-series LED Smart-HDTV, 40-inch screen
My Samsung 6-series Smart-HDTV was on and I left the room to take a phone call. I heard my dog start barking frantically from the other room and also heard a weird popping sound. I returned to the living room (where the TV was) and saw sparks shooting out of the lower left-hand corner of the TV, where the screen meets the bezel of the frame. I ran into the kitchen to get a fire extinguisher and by the time I ran back into the living room, the sparks had become an actual flame about 2 inches high and part of the TV was melting. I used the fire extinguisher to put the fire out and immediately unplugged the TV so it wouldn’t start sparking again. Nothing else in the house was damaged and there were no injuries to me or my pets. I called Samsung and they’ve been giving me the run-around ever since.
- Model
- UN5OJ6200AFXZA
- Serial number
- 04KD3CB06449F
- Bought from
- Amazon.com
- Bought
- Jan 31, 2016
- Where
- Birmingham, Alabama: Home/
Apartment/ Condominium - Who was involved
- Age 40, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 12, 2017, sent to the company Feb 8, 2017, published by CPSC Feb 23, 2017
The product, in the report: Samsung 55 inch Television model UN55KS8000
I purchased a Samsung 8000 55 inch TV on 1/6. Out of the box the TV came with a bad remote. I called Samsung support and they said that they would send me a new remote, however it could take up to 20 days. The TV is useless without the remote. I went ahead and told them to send me the new remote however they needed the Serial Number on the back of the TV. The support person said that there was a way to get the Serial Number from one of the menu options, however you needed the remote to get there. So, I moved the TV to get the Serial Number that you can barely read on the back. In the process the TV slipped off of the stand because of the poorly designed chicken leg stand. The TV fell over and cracked the screen.
I went to a big box store to look at different TVs, and the salesperson told me that he’s been seeing a lot of problems with these TVs because of the poorly designed stand. According to him, these TVs have vibrated off of stands just from regular use. The chicken legs at both sides is very poorly designed. These TVs are dangerous when used on a stand.
- Model
- UN55KS8000
- Serial number
- 05JZ3CYH605167N
- Bought from
- Best Buy
- Bought
- Jan 6, 2017
- Where
- West Allis, Wisconsin: Home/
Apartment/ Condominium - Who was involved
- Age 42, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 16, 2016, sent to the company Nov 25, 2016, published by CPSC Dec 9, 2016
The product, in the report: Black 40” Samsung TV, model # HPS4253, Model code - HPS4253X/XAA, purchased from Best Buy, serial # B15G3CMLB03538N
We were watching tv with our three grandchildren when the living room filled with smoke and flames came out of the back of the tv. We immediately removed the children from the house, unplugged the tv and opened the windows. Samsung Plasma Display, model # HPS4253X/XAA
- Model
- HPS4253
- Serial number
- B15G3CMLB03538N
- Bought from
- Best Buy
- Bought
- Nov 1, 2016, about then
- Where
- Sidney Center, New York: Home/
Apartment/ Condominium - Who was involved
- Age 7, Male
- The reporter’s relation to them
- Other Relative
- As this report names them
- Brand Samsung Plasma Display, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 14, 2016, sent to the company Dec 9, 2016, published by CPSC Dec 23, 2016
The product, in the report: 55” LED TV
(10/25/2016) The consumer stated that he watching TV with his dog. The television was mounted above the fireplace. The dog was in front of the fireplace. The dog moved from the fireplace and over to the consumer. Right afterward, the cable broke on the mount. The TV slide down, hit the mantel, then crashed to the floor.
(10/26/2016) The consumer contacted Samsung and was advised that they would send someone out to take pictures. The first appointment was missed.
(11/04/2016)The consumer called back and spoke with [REDACTED]. The consumer was advised that they would do a buy-back and someone would come out the following day (11/5) to take pictures to make sure that it was their product. That appointment was also missed. The tech showed up on 11/9 and advised the consumer that a screen mount, the frame and screen needed to be replaced. He was advised that the whole TV would probably have to be replaced.
(11/11/2016) Someone from the Samsung Repair Station called and advised the consumer that someone was coming out to replace the screen. The consumer asked about the other parts that was supposed to be replaced. The consumer was advised that someone from Samsung would call his back.
(11/14/2016) The consumer was contacted by Samsung and advised that they have already repaired the unit and was not going to do anything more. The consumer advised them that the unit had been repaired. He also reminded them that they promised a buy-back. He was advised that nothing more was going to be done
- Model
- UN55B800XF
- Serial number
- AZ4L3CKS800404W
- Bought from
- Best Buy, Florida
- Bought
- Feb 24, 2010
- Where
- Naples, Florida: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 7, 2016, sent to the company Nov 16, 2016, published by CPSC Dec 1, 2016
The product, in the report: Samsung TV Model HP T5064 Serial Number 832W3CMPB0478E. This TV model is a 50 inch black with silver trim LCD
Samsung TV Model HP T5064 Serial Number 832W3CMPB0478E. This TV model starting a week ago making popping and creaking noises, when I turn on the TV for the first few minutes and when I turn the TV off the popping and creaking goes on for about a hour, On Oct 31, 2016 the TV made a very loud popping noise and started a smoking fire and the ceiling light also were affected, causing them to flicker on and off. My husband was able to safely disconnect the TV and we were able to avoid burning the house down.
- Model
- Model HP T5064
- UPC
- Do not know
- Serial number
- 832W3CMPB0478E
- Bought from
- BestBuy
- Bought
- Nov 12, 2010
- Where
- Philadelphia, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 55, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 10, 2016, sent to the company Oct 18, 2016, published by CPSC Nov 1, 2016
The product, in the report: Samsung 50 inch LED TV
I was watching a pre-recorded program on my Samsung LED 5o inch TV. I paused it for approximately 25 minutes to work on my computer. I noticed striations in the image on the TV screen, which didn’t make sense since it wasn’t a live feed. I immediately turned the TV off and then noticed smoke coming from a spot on the lower left hand corner of the screen. I looked closer and saw that that spot had burned through the screen and had melted the plastic TV frame immediately under it. I turned the TV back on several hours later, the Samsung logo briefly appeared in gray tones and then the screen went blue, and where the burn spot was, there was a white spot with rainbow colors around it. The screen quickly went black and the TV was no longer functional.
- Model
- UN50F5500AF
- Serial number
- Z6Y93CBF200847R
- Bought from
- Best Buy, California
- Bought
- Jun 25, 2015, about then
- Where
- Los Angeles, California: Home/
Apartment/ Condominium - Who was involved
- Age 33, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 5, 2016, sent to the company Oct 14, 2016, published by CPSC Oct 28, 2016
The product, in the report: Samsung 50” LCD Smart TV
Turned on the Television and saw a black patch on bottom left corner touching the bezel along with off color and horizontal lines. Attempted the self diagnostic feature of the smart TV to no avail. 5 minutes later the smell of plastic burning prompted me to look closer at the problem corner and saw the plastic melting then immediately unplugged.
- Model
- UN50F6300
- Serial number
- Z6WF3CBD00447E
- Bought from
- American, Wisconsin
- Bought
- Nov 15, 2014, about then
- Where
- Milwaukee, Wisconsin: Home/
Apartment/ Condominium - Who was involved
- Age 26, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 29, 2016, sent to the company Oct 26, 2016, published by CPSC Nov 9, 2016
The product, in the report: Television Black 32” color LCD TV Model number: 401LNT3242H 11-28-07 on site Settlement Repair (1-888-899-7602 Recall ticket [REDACTED] Phone (1800-726-7864) Additional details: North American First 1. TV 32” is still brand new > Defect (when plug in melting from spot smelling burn) Type: No JA32UE - October 2007 (Back of TV) SN: AH 6S3COPA16430j Made in Tijuana Mexico
The consumer indicates that when she turns on her television; then the screen goes black and the television turns off. The consumer would smell something burning coming from the television so she had to unplug the unit often. When the consumer did not unplug the television, it would turn on by itself sporadically. The consumer indicates that there is a spot in the back of the television that is melted.
The consumer indicates that she contacted the Manufacturer approximately ten times over the course of the years. She was informed that they could not repair her television because the settlement had closed out. The consumer told them that she never got any notices from them about a settlement.
01/18/2016 - The consumer took her television to the retailer but they would not inspect it because they no longer sold that type of television. Her ticket number was [REDACTED]. The consumer indicates that prior to the incident, she used her television approximately twice a week for less than an hour. It wouldn’t stay on. Goes out smell burning melting spot on back
The consumer plans on keeping the unit for at least the next thirty days in case an investigation ensues.
All the consumer wants is to have her TV repair - is that too much to ask. They sold consumer a good a good TV and sold her a (second defect) TV” So really save Sear’s 800.00 dollar If you can recall Iphones on TV, why not all products, ‘Samsung” Thank you for help me out [REDACTED]
2008 After purchasing #2 “TV Samsung 32” color one TV still work’s good. 1,659.00 $829.00 a piece
- Model
- LNT3242HX1XAA
- UPC
- Unknown
- Serial number
- AH653CDPA16430J
- Bought from
- Sears, Michigan
- Bought
- Nov 28, 2007, about then
- Where
- Detroit, Michigan: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Sep 26, 2016, sent to the company Oct 4, 2016, published by CPSC Oct 19, 2016
The product, in the report: 50” Smart Samsung TV
Smart TV by Samsung bought in 2010, 50” Model UN50F6300AFXZA. While watching TV the screen suddenly disappeared but the sound continued. On the bottom left of the screen was a black dot getting larger as I watched it. I got up and touched the screen which was so hot the plastic casing around the TV was melting, and burned my finger. I immediately turned the TV off, waited a few hours, and turned TV back on. Black dot began enlarging- I touched it again and burning my finger once more. The TV never regained the screen and I feel sure had I not been in the room the TV would have caught fire.
- Model
- UN50F6300AFXZA
- Serial number
- Z6WF3CCDB01233R
- Bought from
- Best Buy, Texas
- Bought
- Sep 10, 2010
- Where
- AMARILLO, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 65, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Aug 19, 2016, sent to the company Sep 2, 2016, published by CPSC Sep 19, 2016
The product, in the report: TV Base
Caller is reporting that the tempered glass TV (base) stand disintegrated which cause his TV to fall. He feels that this incident poses a safety hazard. He stated that the glass pieces shattered throughout the room.
(8/14) The manufacturer was contacted and they informed him there had been no reports about incident with the TV stands. Caller stated that because of the incident his TV cannot operate properly, a repair facility contacted him about it, but the issue has not been resolved.
- Model
- pn50b550t2fxca
- Serial number
- aumj3c2sv07829f
- Bought from
- HHGregg, North Carolina
- Bought
- Aug 6, 2011
- Where
- Winston-Salem, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Not said Made Jun 9, 2016, sent to the company Jun 17, 2016, published by CPSC Jul 1, 2016
The product, in the report: 50 inch samsung tv
Tv caught on fire at the cable end that was plugged to the tv. Samsung brand model #pn50a45p1dxza. Serial # akwx3cqqa94246h. Version so07.
- Model
- Pn50a450p1dxza
- Serial number
- Akwx3cqqa04246h
- Bought from
- Bestbuy
- Bought
- Nov 1, 2011, about then
- Where
- Bellingham, Washington: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Unspecified
-
No one hurt Made Mar 18, 2016, sent to the company Mar 28, 2016, published by CPSC Apr 11, 2016
The product, in the report: PLASMA TV SLIM MOUNT
I would like to report a high safety hazard regarding the SAMSUNG slim TV Mount WMN3000BX. I used this mount to attach my SAMSUNG TV model [REDACTED] to the wall. This mount is rated for this TV model. All products were genuine, purchased from BestBuy After 2 yrs, without any warning, the mount has failed: TV fell on the floor damaging a table, tiles, and almost kill my cat!!. It would have been a kid, same results. SAMSUNG was contacted and dispatched a tech from a local shop. Guy who came had no clue about why he was dispatched, took pictures and sent them to SAMSUNG. After 8 phone calls and endless hours on the phone with their ECR Team, they do not want to budge, TV set and mount are outside warranty. They do not want to replace the TV since the unit is not repairable. SAMSUNG has a family of slim mounts rated for different TV models and weight: [REDACTED], [REDACTED] and WMN3000BX. All these mount must be recalled as soon as possible and SAMSUNG must be responsible for all the risks and damages encountered. This is not an isolated case and I was able to find videos and testimonials on the web, about similar failures. This has to stop immediately before someone gets kills by their TV !!
- Model
- WMN3000BX
- Serial number
- N/
A - Bought from
- BEST BUY
- Bought
- Dec 10, 2013, about then
- Where
- coral springs, Florida: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 22, 2016, sent to the company Mar 1, 2016, published by CPSC Mar 15, 2016
The product, in the report: 32” Samsung flat screen television
I have a 32” Samsung flat screen TV that I purchased about 3 years ago. My children were in my room watching cartoons on it but they came out telling me that something smelt really bad and they couldn’t be in my room. I go into my bedroom to see smoke and sparks coming out of the back of the TV! There was no picture on the screen but sound still coming out. I unplugged it immediately! I’ve tried to contact Samsung and have had nothing but trouble from them! It’s not like the TV just quit working but the fact that it very easily could have started a fire and who knows what else would have happened if my children wouldn’t have told me about it or we were not home!
- Model
- LN32C350D1DXZA
- Serial number
- ZO4Z34UZA71205R
- Bought from
- Walmart, Minnesota
- Bought
- Nov 30, 2012
- Where
- Minnesota City, United States: Home/
Apartment/ Condominium - Who was involved
- Age 2, Male
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 6, 2016, sent to the company Feb 16, 2016, published by CPSC Mar 1, 2016
The product, in the report: Samsung Smart HDTV Model #UN50F5500AF
On February 5, 2016 about 10:30 pm I was watching tv and noticed a bright light in the lower left corner of my Samsung Smart tv, as I watched it got bigger and then a red spot appeared and it grew bigger also. I went to the tv and saw that it was actually on fire and immediately unplugged it. The frame and the screen were actually melted and very hot. I purchased the Samsung Smart HDTV Model UN50F5500AF in June of 2014. I believe this is a very serious safety hazard and that if I had not unplugged it, a serious fire would have resulted. I have reported this to Samsung today and am waiting to hear back from them.
- Model
- UN50F5500AF
- UPC
- 8727602214 7
- Serial number
- Z6Y93CBF301304R
- Bought from
- Sam’s Warehouse Club
- Bought
- Jun 25, 2014
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 69, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 27, 2016, sent to the company Feb 4, 2016, published by CPSC Feb 22, 2016
The product, in the report: 60” plasma tv
While watching my Samsung plasma TV a short developed and kicked my breaker off. I have arc fault breaker’s in my house not the old type breakers. I had very loud cracking and popping sound and a small amount of smoke before my breaker tripped. I contacted Samsung about this problem I had and the safety concern I also had. Samsung said that they were going to send an authorized repair man out to find out what the problem was at no cost to me. However the authorized repair company says I will have to pay for the service call out and I have been going round and round with both parties with nothing getting resolved. I know this TV is out of warranty however I am concerned about the safety issue. I am concerned if somebody had an older circuit breaker in their house this TV would have caused a fire. I would like to report what happened to me in my TV so others can be warned also I would like to know if there have been similar problems before mine.
- Model
- Pn60e6500efxza
- Serial number
- Z4tt3czc400406f
- Bought from
- Solutions, Arkansas
- Bought
- Aug 20, 2012
- Where
- Bonnerdale, Arkansas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Not said Made Sep 22, 2015, sent to the company Sep 30, 2015, published by CPSC Oct 15, 2015
The product, in the report: Samsung 60” Television
Our Samsung TV started on fire last night. 5 minutes after turning it on for the second time in the day with program sounds, but no picture.
- Model
- HPT5054X/
XAA - Serial number
- B3383CEPA02350D
- Bought from
- private party, Minnesota
- Bought
- Jun 4, 2014, about then
- Where
- Lakeville, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Unspecified
-
No one hurt Made Jul 1, 2015, sent to the company Jul 10, 2015, published by CPSC Jul 24, 2015
The product, in the report: Samsung 32” HD LED Wifi Flat Screen LCD
We purchase a Samsung 32” HD LED TV from Sears 1/31/2015 and it tipped over on 5/24/2015 and the screen cracked when it fell onto its face! TV didn’t hit the carpet floor just the corner of the wood tv stand. Samsung refused to cover repair costs which total $349. on the purchase of $249 purchase price! I found a report where the tv that had only a 4” wide plastic base without holes to bolt down..same model tipped over for techs investigating the tv for tip overs. This was a in box clearance from Sears/Kmart model 2014. The base was changed by Samsung for the 2015 model to either 4 legs or two feet on each end of the TV! When I messaged Samsung on Facebook and reported the tip over..I was told that the base was changed “For Customer Demand” I’m a customer..and they changed the base because of the easy of tip over. TV didn’t stand in a 90 degree angle..but tilted to the front “face” of the tv screen! Cable wire held the tv from falling to the floor! TV would rattle with a truck hitting a bump outside our home in the street! We would have to drill holes into the plastic to anchor to the stand..and that would have cracked the plastic and void out the warranty (Note I have a facebook friend that purchase the Same Model Same Size Screen of Samsung..and her tv tipped over and broke..in only 2 months..repair was not covered either..yet Samsung stated no complaints to this tv
- Model
- UN32EH4003FXZA
- Serial number
- Z5QQ3CTFC00985Z
- Bought from
- Sears, Pennsylvania
- Bought
- Jan 31, 2015
- Where
- Philadelphia, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 29, 2015, sent to the company Jul 23, 2015, published by CPSC Aug 6, 2015
The product, in the report: Samsung 32” HD LED Flat Screen TV Model: UN32EH4003FXZA Serial: Z5QQ3CTFC00985Z UPC 036725238305
We Purchase a Samsung 32” HD LED Flat Screen TV “2014 clearance from Sears on Jan 31, 2015 Model UN32EH4003FXZA Serial Z5QQ3CTFC00985Z UPC 036725238305. The TV Tipped over on its face front and the screen cracked! The base was redesigned by Samsung for the 2015 models of the same tv. I reported this to Samsung on Facebook and told they would not cover repair or replacement. When asked why the base was redesigned I was told “For Customers Demand” and that there were No Reports of Tip overs! I have a facebook friend that had the same tv and hers tipped over and fell in only 2 months. We had our TV for only 3 months! We took the tv into repair a Samsung dealer it was denied repair. The cost would be $349 parts and labor! I purchase the TV for $249 at Sears. The base on our tv was only 4” wide front to back and could not support the weight of the tv..and the tv leaned to its front at a 85 degree angle instead of a 90degree. There was no holes in the base to secure and bolt down to the wood tv stand. No option to purchase support and no instructs to secure it. The new model has a different base either four legs on each corner or two larger feet at each corner! Not one TV sold by Kmart had the small base of only 4” wide. I sent my SSI disability check on this cheap tv. That Samsung is taking No Responsibility for. I found online a report from techs that this Samsung tv fell over for the techs when inspected Thanks [REDACTED] [REDACTED] Sent from Windows Mail
- Model
- UN32EH4003FXZA
- UPC
- 036725238305
- Serial number
- Z5QQ3CTFC00985Z
- Bought from
- Sears
- Bought
- Jan 31, 2015
- Where
- Pennsylvania: Unspecified
- Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
Not said Made May 25, 2015, sent to the company Jun 2, 2015, published by CPSC Jun 16, 2015
The product, in the report: 52” LCD TV GLASS STAND
SAMSUNG GLASS TV STAND EXPLODED ALL OVER TV CABINET AND LIVING ROOM FLOOR
- Model
- LN52B63ON1FXZA
- Serial number
- AUYM3CPSB00
- Bought from
- AMAZON. COM
- Bought
- Dec 14, 2009
- Where
- ST. PETERS, Missouri: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Unspecified
-
No one hurt Made Feb 26, 2015, sent to the company Mar 9, 2015, published by CPSC Mar 23, 2015
The product, in the report: Samsung black tempered glass TV feet pedestal for a 36 inch TV MODEL No. LN32B460B2D SERIAL No. AZ4E3CPS901614B
After owning my Samsung television for about five years, I was surprised when the pedestal (“feet”) that supported it suddenly exploded one day while I was sitting nearby. I was putting on my sneakers with my head down, and when I looked up, my bedroom looked like a war zone, with glass shards everywhere. Luckily, I was not physically injured, but I easily could have been. Mentally, I still have not recovered from the shock.
Some research on this subject reveals that others have reported similar incidents. Apparently, tempered glass sometimes shatters suddenly due to a manufacturing defect. I wanted to replace this product with one made of plastic, but I was informed that the replacement would also be made from tempered glass.
I am writing to inform you that this is a serious risk. I was lucky enough not to be directly in front of the pedestal when it exploded, but another consumer might not be so lucky. Thank you for your attention to this matter.
- Model
- LN32B460B2D
- Serial number
- AZ4E3CPS901614B
- Bought from
- PC Richard, New York
- Bought
- Feb 1, 2009
- Where
- Port Washington, New York: Home/
Apartment/ Condominium - Who was involved
- Age 65, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 4, 2015, sent to the company Jan 21, 2015, published by CPSC Feb 4, 2015
The product, in the report: Samsung 51” plasma television
The TV was used the day before and then when it was used again the next day, there was a spot on the top left corner in the shape of a triangle where all of the pixels were out. Upon closer inspection, it was evident that the bezel where the pixels were out was melted.
- Model
- pn51e550d1fxza
- Serial number
- z4s33cqcb01157b
- Bought from
- Best Buy, South Dakota
- Bought
- Feb 15, 2013, about then
- Where
- Caputa, South Dakota: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.