HP computers and video games

103 reports to CPSC, the latest made Jul 28, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

103reports to CPSC
Jul 28, 2026the latest report was made
May 12, 2011the earliest
75with the company’s comments

Brand: HP
Makers: Hewlett-Packard Company, HP Inc. and Hewlett Packard EnterpriseMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

Other ways the reports write the brand (2)

“H.P.” and “Hp.”

By month

4 reports from August 2025 to July 2026; the most in April 2026, 2. 99 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
July 2026	1
April 2026	2
March 2026	1
July 2025	1
June 2025	1
November 2024	1
July 2024	2
May 2024	1
October 2023	2
June 2023	1
March 2023	2
June 2022	1
May 2022	1
July 2021	1
June 2021	2
May 2021	2
April 2021	2
December 2020	1
October 2020	1
September 2020	1
August 2020	2
February 2020	1
November 2019	1
October 2019	2
September 2019	1
July 2019	1
June 2019	2
May 2019	1
March 2019	1
May 2018	1
March 2018	1
November 2017	1
October 2017	1
May 2017	1
April 2017	2
March 2017	1
February 2017	4
January 2017	1
December 2016	2
August 2016	4
July 2016	1
March 2016	1
January 2016	1
March 2015	1
February 2015	1
December 2014	1
September 2014	4
August 2014	3
June 2014	1
December 2013	1
June 2013	1
April 2013	1
February 2013	1
November 2012	1
October 2012	1
September 2012	1
August 2012	1
June 2012	1
April 2012	1
March 2012	1
February 2012	2
January 2012	1
December 2011	1
November 2011	1
September 2011	1
July 2011	1
June 2011	10
May 2011	3

How badly anyone was hurt

Seen by a doctor or nurse 5 CPSC: Injury, Seen by Medical Professional
First aid 10 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 11 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 4 CPSC: Injury, Level of care not known
No one hurt 62 CPSC: Incident, No Injury
No incident, no one hurt 8 CPSC: No Incident, No Injury
Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, no treatment
Made Jul 28, 2026, sent to the company Jul 30, 2026, published by CPSC Aug 13, 2026

The product, in the report: This is a HP 14 Notebook series laptop. It’s black

My 88 year old mother was using her laptop in her dining room on a wood table with a table doily under. She was checking her email and her bank account and the unit was plugged in. She got up from the table and walked away but heard a ‘hissing sound’ (her hearing is not good, just for the record) and she turned around and saw smoke, flame and the smoke detectors went off. She didn’t panic but pulled the plug out of the back of the unit, grabbed the screen to carry to the front door, down the steps and laid it on the concrete sidewalk. Immediately, she sent me and two siblings a text to tell us what happened but she was okay. She then followed with several pictures, which I will attach.

Model
Model 14-dk1003dx
UPC
194850253911
Serial number
5CG0247KV2
Where
Harrison City, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 88, Female
The reporter’s relation to them
My Parent
As this report names them
Brand HP, made or sold by Hewlett Packard Enterprise
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20260728-3ABA4-2147313256. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Apr 16, 2026, sent to the company Apr 20, 2026, published by CPSC May 4, 2026

The product, in the report: I purchased the 32 inch HP Omni back in December 2025, my PC still under warranty, I just used it a few times, today April 16, 2026, I pressed the on button that is in right back side of PC when I pressed it the screen just fell off and then I had a broken screen, I chat with HP rep and they denied me to fix my screen, they say that I had to pay 433 to fix the broken screen, and I see this problem has occurred to more than one person, this particular PC has a very bad design, the screen hangs from a very tiny support into the base, just the weight of the screen might be enough for screen to just fall, I’ll like HP to repair or replace my PC, I will join other forums and share my experience with this particular PC, my particular model is the HP OmniStudio X 31.5 inch All in One Desktop PC 32-c0000 ICTO base model

I purchased the 32 inch HP Omni back in December 2025, my PC still under warranty, I just used it a few times, today April 16, 2026, I pressed the on button that is in right back side of PC when I pressed it the screen just fell off and then I had a broken screen, I chat with HP rep and they denied me to fix my screen, they say that I had to pay 433 to fix the broken screen, and I see this problem has occurred to more than one person, this particular PC has a very bad design, the screen hangs from a very tiny support into the base, just the weight of the screen might be enough for screen to just fall, I’ll like HP to repair or replace my PC, I will join other forums and share my experience with this particular PC, my particular model is the HP OmniStudio X 31.5 inch All in One Desktop PC 32-c0000 ICTO base model, I read other posts and several people reported a similar complain even saying that this particular PC not only broke the screen but also damaged the flor, I don’t want this product to fall on top of my little grandson

Model
HP OmniStudio x 31.5 inch All in One
Serial number
1H954916Y2
Bought from
HP WEBSITE STORE
Bought
Dec 7, 2025
Where
Riverside, California: Home/Apartment/Condominium
Who was involved
Age 3, Unspecified
The reporter’s relation to them
Other Relative
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20260416-093CF-2147320500. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Apr 11, 2026, sent to the company Apr 15, 2026, published by CPSC Apr 29, 2026

The product, in the report: The product is an HP pavillion laptop, model 15z-cw100.

The Product caught on fire. The HP Pavillion laptop was not plugged in, and was not being used. It was closed and set aside. I heard a hissing noise and saw smoke and flames. I grabbed the laptop and ran outside with it. It burned the surface it was sitting on. The laptop was used earlier in the day. It produced a thick chemical smell and all doors and windows were opened. No one was injured.

Model
15z-cw100
UPC
unknown
Serial number
5cd9497vmm
Bought from
hp.com
Bought
Dec 10, 2019, about then
Where
Ponte Vedra Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20260411-7BEC8-2147320724. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 24, 2026, sent to the company Mar 27, 2026, published by CPSC Apr 10, 2026

The product, in the report: HP OmniStudio All-in-One

Please include details such as: What happened that made you want to report? The top-heavy AIO HP Omni Studio tipped forward and landed on the mouse (incl w/ the unit) shattering the screen on impact. My 9 yo was attempting to plug in the head phones on the back of the AIO. All the access points and buttons (incl the on/off button) are on the back of the unit. Its unusually top heavy compared to typical laptops or desk tops. Its foreseeable that a consumer would need to either turn or tilt the entire unit to access any functionality, such as plugging in head phones. The product design is extremely dangerous. In addition, there are ZERO warnings or labels notifying consumer that the entire top heavy unit will fall forward. The stand the top heavy unit is balanced on, does not accommodate for tilting, pivoting to access the back of the unit. If you move the unit the stand base moves vs securing and accounting for foreseeable movements. The base thus catapults the top heavy unit once it begins to tilt into an almost whip motion . What type of product(s) were being used? HP OmniStudio AIO. Who was using the product(s)? How were the product(s) being used? My son was attempting to plug in head phones. The plug is located on the back of the AIO. Were there any injuries that happened or may have happened while using the product? The negligent infliction of emotional distress. How did any injuries occur? Observing the unit tilting onto my 9yr old, I lunged to catch the unit before it landed on his head. It hit the mouse instead. It was extremely distressing for my 9 yr old, myself and my 11 yr old son. This is a dangerous top heavy product balanced on a stick!

Model
Omni Studio
Bought from
BestBuy - Hawthorne, CA
Bought
Aug 4, 2025, about then
Where
Los angeles, California: Home/Apartment/Condominium
Who was involved
Age 9, Male
The reporter’s relation to them
My Child
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20260324-160FE-2147322326. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 28, 2025, sent to the company Jul 30, 2025, published by CPSC Aug 13, 2025

The product, in the report: black hp laptop.HP Laptop - 17-by3613dx 3C310UA Serial 5CG0185PQ2

I was charging my HP laptop and all of a sudden i heard a loud explosion. Once i entered my living room to investigate, i saw thick smoke coming from the HP laptop. I ran and put it in our bathtub so the curtains in the living room dont catch on fire. This is an HP laptop Serial 5CG0185PQ2 HP Laptop - 17-by3613dx
HP support is refusing to help or cooperate with me over the phone. They said to take it to [REDACTED] and buy yourself a new laptop.

Model
Product 3C310UA
Where
Brooklyn, New York: Home/Apartment/Condominium
Who was involved
Age 57, Unknown
The reporter’s relation to them
My Parent
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250728-422F0-2147329157. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jun 16, 2025, sent to the company Jul 1, 2025, published by CPSC Jul 16, 2025

The product, in the report: HP Laptop Env2 fa0047nr

Computer has burnt out 4 different power supplies. Manufacturer states there’s nothing wrong with the computer, I just got it back to just destroy another charger.
Manufacturer also will not reach out to you to put a report in, despite my request. Nor do they want to take ownership of the problem at hand.
Product is still within warranty.
UPDATED ON 6/18/2025: [The primary concern is that the power supply is overheating to the point of failure, where it appears the internal fuse is being triggered or blown. This is not typical behavior and strongly suggests a current overdraw, likely originating from the laptop’s USB port or motherboard circuitry.
What’s especially alarming is the risk this poses—not just to the power supply, but to the safety and integrity of the entire system. Repeated overheating and electrical strain could lead to permanent hardware damage, electrical shorting, or even pose a fire hazard if left unaddressed.
This issue demands immediate attention, as continued use in this state may result in catastrophic failure of the motherboard, battery, or other critical components.
All of which HP has openly failed to address, even when they had the laptop in for inspection. Despite the multiple failed power supplies.]

Model
16-ad002epx
Serial number
cnd4133gnf
Bought from
best buy
Bought
Jun 21, 2024
Where
Huntingdon valley, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20250616-4AF6E-2147330438. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 16, 2024, sent to the company Nov 20, 2024, published by CPSC Dec 5, 2024

The product, in the report: HP Dragonfly G4 Notebook computer

In mid-April 2024, I purchased an HP Dragonfly G4 notebook computer. It is used only by me, a retiree, for checking email and paying bills. From the day that I started using the computer, it was behaving very strangely. It would turn itself off randomly as if the power had dropped. Sometimes I had to wait 5-10 minutes to restart it. At night, I would shut it down, and would see the shutting down message on the screen. In the morning, I would find it on? I am the only person in the house and I knew I shut it down properly. Finally, in early October, the computer turned itself off and I could not restart it. I had used it for only five months on an occasional basis. The computer was still under warranty. I went back and forth with HP for about a month. I was unwilling to send the computer in for repair because there was my personal information on the hard drive. Since I could not turn it on, I couldnt remove / secure my information. I told HP I would send the computer in for repair if I could remove/keep the hard drive with my info on it. They agreed and send me a video. I previously worked on computers in my career. When I opened the cover, I could readily see that there was a thermal event, as evidenced by charring on the connection from the battery to the board. This could well as caused a fire or explosion in my home. I know from my professional experience that once this happens it is virtually impossible to repair the computer because other components of the computer are damaged and weakened. Often a technician cannot see or diagnose all the damage and the computer will have continuous problems even after repair. I told HP what I had found and asked for a refund. They refused. So, I paid $1100 plus tax for a useless computer. In addition, in my many interactions with HP, I noticed they were opening service cases and immediately closing them, even though the issue was unresolved. I am sure this improves their internal statistics. The company is totally unconcerned with the quality and safety of their products. Prior to this computer, I had an HP laptop and it lasted only two years. There was a problem with the touchpad sticking. Many of the internal components in HP computers are cheaply made in China. I will never buy another HP product again.

Model
8Y563UA
UPC
9749849420
Serial number
5CG3414UA
Bought from
Costco
Bought
Apr 17, 2024
Where
College Station, Texas: Home/Apartment/Condominium
Who was involved
Age 74, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20241114-D17AB-2147335280. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 16, 2024, sent to the company Jul 22, 2024, published by CPSC Aug 5, 2024

The product, in the report: HP 15.6 inch Laptop Intel Core i7-1355U 16GB RAM 1TB SSD Natural Silver

I was using my HP laptop while in bed reading the morning news when it exploded and set my blanket on fire.

Model
HP PAVILION
Serial number
S/N 5CD02837BQ
Where
ALBUQUERQUE, New Mexico: Mobile/Manufactured Home
Who was involved
Age 74, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240716-34156-2147337919. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 2, 2024, sent to the company Jul 5, 2024, published by CPSC Jul 22, 2024

The product, in the report: HP ENVY 360 Convertible 15m-bp1xx

HP Envy x360 laptop. A known design flaw with a hinge component breaks, shattering the laptop’s screen with a great force, sending glass flying unexpectedly. HP has known about this flaw on their devices, due to other reports, and have not offered a good solution to repair for a reasonable price or a recall on the product when it is very clearly their faulty design. When using my laptop this morning, I went to barely adjust my screen when it popped and send glass shards flying - some hitting my arm and neck - I’m still finding glass shards in my bed and on the floor after a through cleaning. This was completely unexpected and I’m very lucky it didn’t shatter in my face. I’ve had this laptop for several years, but haven’t used it very often until more recently. It’s never been dropped, I’ve never handled it roughly, there was no reason for this hinge to break other than their poor choice of material.

Model
1KS75UA#ABA
Serial number
8CG7420SJN
Bought from
Best Buy
Bought
Apr 1, 2018, about then
Where
Fort Gibson, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 29, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20240702-4B344-2147338256. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 7, 2024, sent to the company May 10, 2024, published by CPSC May 24, 2024

The product, in the report: HP Chromebook

Chromebook battery caught fire.

Model
14c-cc0013dx
Serial number
8CG2423QPR
Where
Westport, Connecticut: School
Who was involved
Age 16, Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20240507-10789-2147339330. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Oct 29, 2023, sent to the company Oct 31, 2023, published by CPSC Nov 15, 2023

The product, in the report: 2022 HP Pavilion 17.3-inch IPS FHD Laptop, Intel Quad Core i5-1135G7 (Beats i7-1065G7,upto 4.2GHz), Iris Xe Graphics, 16GB RAM, 512GB PCIe SSD,Backlit Keyboard, WiFi 5,Webcam, Windows 11+HubxcelCables

On February 26, 2023, I purchased a 2022 HP Pavilion 17.3-inch IPS FHD Laptop via Amazon.com (order # [REDACTED]) for $783.34. The online order advertised as “new” on Amazon.com was fulfilled by [REDACTED] While configuring and loading software on the device, HP notified via e-mail that the factory warranty for this device expired January 24, 2023 (a month before the actual purchased). For the next few months, it would take several attempts at depressing the power button to turn on the laptop. In September the device would not turn on at all. On September 9, 2023, the laptop was taken to [REDACTED] (an authorized HP Service & Repair shop) located in [REDACTED] for evaluation and repair. [REDACTED] diagnosis stating the motherboard was bad, the power system was faulty (bulging battery. This is the first time I have ever received a defective item purchased from HP via Amazon.com. I would have never expected the HP and Amazon to provide a device that did not work properly, had sever hardware issues and was out of warranty.

Model
568B7UA
Serial number
5CG1504441
Bought from
Amazon
Bought
Feb 26, 2023
Where
NORFOLK, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20231029-D877E-2147344330. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 13, 2023, sent to the company Oct 17, 2023, published by CPSC Oct 31, 2023

The product, in the report: HP Stream Laptop black

While on vacation I was charging my HP Stream and while my son was laying on our bed the computer begin to spark and catch fire. It caught the sheets, night stand and dresser on fire. The fumes was horrible. If we wasn’t back in the condo the entire building could have caught on fire.

Model
HP Stream - 14-cb174wm
Bought from
Walmart, Georgia
Where
Destin, Florida: Home/Apartment/Condominium
Who was involved
Age 11, Male
The reporter’s relation to them
My Child
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20231013-73A54-2147344645. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 23, 2023, sent to the company Jun 27, 2023, published by CPSC Jul 12, 2023

The product, in the report: HP Spectre X360 laptop 13”

I have an existing HP laptop and today I noticed that the case appears to be bulging on the right side toward the front of the case. It appears to be an issue with the battery. HP recalled many units built around this time but my model/battery is specifically not included in the recall.

Model
HP Spectre x360 Convertible / N1R85UA#ABA
Serial number
5CD5429Z0B / battery ct # 6EPJP03BB9G773
Bought from
Best Buy
Bought
Jan 1, 2015
Where
Hamburg, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230623-B9935-2147346843. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 24, 2023, sent to the company Mar 30, 2023, published by CPSC Apr 13, 2023

The product, in the report: Laptop - HP Pavilion x360-15-dq102od (Product No. 9ZG22UA); 15-inch, gray and black.

Our HP Pavilion x360 laptop computer (Product # 9ZG22UA) was plugged in, and the battery overheated and burned through the plastic of the computer. The burning computer created substantial smoke, setting off the smoke alarms. Thankfully, we were awoken by the alarms in the middle of the night and were able to unplug the computer and put out the smoking battery (and burning table on which it sat) with wet towels.

Model
HP Pavilion x360-15-dq102od (Product No. 9ZG22UA);
Serial number
8CG0182ZST
Bought from
officedepot.com
Bought
May 19, 2020
Where
Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230324-71A51-2147348496. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Mar 1, 2023, sent to the company Mar 3, 2023, published by CPSC Mar 17, 2023

The product, in the report: It is a black HP Laptop 15-bs2xx

My HP laptop one day suddenly had a piece of it fall off near the battery charging port. Upon closer inspection, the housing around the compartment appears to have melted off. No computer should do that.

Model
Laptop 15-bs2xx
Serial number
CND82905VR
Bought from
Walmart
Bought
Nov 22, 2018
Where
United States: Home/Apartment/Condominium
Who was involved
Age 18, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20230301-DC210-2147349148. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 17, 2022, sent to the company Jun 22, 2022, published by CPSC Jul 7, 2022

The product, in the report: HP EliteBook Revolve 810 Tablet

Lithium-ion battery installed in an HP EliteBook Revolve 810 Tablet exploded rupturing the computer case.

Model
EliteBook Revolve 810
Serial number
2CE3220B1P
Where
Ogden Dunes, Indiana: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220617-5860B-2147355547. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 2, 2022, sent to the company May 6, 2022, published by CPSC May 20, 2022

The product, in the report: HP Stream laptop

I bought an HP Stream 14 inch laptop from Walmart in February 2022. The laptop overheats constantly, usually only streaming [REDACTED] or similar, not multiple windows open. It is very hot to the touch.
Report Update: There are a million reasons why you don’t want to have a laptop that constantly gets so hot you cannot touch it.

Model
Model #14-cb172wm
Serial number
5CD201KQ3V
Bought from
Walmart, North Carolina
Bought
Feb 14, 2022
Where
Black Mountain, North Carolina: Home/Apartment/Condominium
Who was involved
Age 60, Unknown
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220502-4B0B2-2147356397. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jul 29, 2021, sent to the company Aug 2, 2021, published by CPSC Aug 16, 2021

The product, in the report: HP Stream 14” laptop computer.

My HP laptop battery caught fire while unattended and plugged in to the charging cord.

Model
14-cb011ds
Serial number
5cd841b2l4
Bought from
HSN
Bought
Nov 29, 2018
Where
Erie, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20210729-18743-2147361524. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 30, 2021, sent to the company Jul 1, 2021, published by CPSC Jul 16, 2021

The product, in the report: HP Pavilion x360 -13t Touch Laptop Product number: V5M17AV

purchased an HP pavilion x360 13t in Nov 2017. On 6/30 at 1:00am, the laptop made a loud crackling noise then began billowing smoke. My spouse and I woke suddenly and moved the smoking laptop to outside of our home. No one was injured. The laptop had been nearly closed for several hours and was sitting on top of 15 or so unfold socks on top of our dresser. T

Model
13t-u100
UPC
V5M16AV
Serial number
8CG747073X
Bought from
hp.com online store
Bought
Nov 15, 2017
Where
Silver Spring, Maryland: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210630-07C59-2147363195. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 29, 2021, sent to the company Jul 1, 2021, published by CPSC Jul 16, 2021

The product, in the report: hp laptop battery is defective and bulging, risk of fire

BULGING BATTERY NOT ON RECALL LIST FROM HP, hp wants $150 for battery and $450 to sent in,

Model
spectre 15
Serial number
5cd737b5gt
Where
Bergenfield, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand hp, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210629-415BA-2147363212. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 14, 2021, sent to the company May 18, 2021, published by CPSC Jun 2, 2021

The product, in the report: Purple hp stream laptop 14- ax020nr (intel celeron n3060,4 go ram,32 gb

Battery exploded and caused fire of hp laptop

Model
Stream
UPC
Burned
Serial number
Burned
Bought from
Amazon
Bought
Nov 8, 2016
Where
SPRINGBORO, Ohio: Home/Apartment/Condominium
Who was involved
Age 67, Female
The reporter’s relation to them
Self
As this report names them
Brand Hp, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210514-59719-2147364137. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 12, 2021, sent to the company May 14, 2021, published by CPSC May 28, 2021

The product, in the report: It is the 6-cell battery for my hp Spectre x360 laptop. It’s a hp YB06XL rechargeable Li-ion battery. It listed on the battery as hp part number: 928427-271 and it also says replace with HP spare 928372-855 and CT: 6GLQC04TZAGA9B

I was having an OS problem with my hp laptop and the repair tech noticed that the battery was so swollen/bloated the back would not completely close. The seam on the battery is also coming apart. I think the swelling has caused the space bar to not work properly. I’m not sure if it will continue to expand to the point it could “explode.”

Model
YB06XL
Bought from
Best Buy, California
Bought
Jul 1, 2018
Where
United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand hp, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210512-75121-2147364169. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Apr 26, 2021, sent to the company Apr 29, 2021, published by CPSC May 13, 2021

The product, in the report: HP Elitebook 840 G5

HP Laptop Elitebook 840 G5 battery expanded like the other already on recall.

Model
840 G5
Serial number
5CG9172X5Z
Where
Torrance, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20210426-A42F7-2147364499. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 11, 2021, sent to the company Apr 13, 2021, published by CPSC Apr 27, 2021

The product, in the report: HP STREAM LAPTOP

My HP laptop burned and caused damage to the laptop and the lap desk it was on. It is not able to be repaired and will have to be replaced.

Model
Product ID X7S44UAH#ABA
Serial number
5CD805057U
Bought from
HSN SHOPPING NETWORK
Bought
May 15, 2017
Where
Johnstown, Pennsylvania: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210411-E9435-2147364842. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 30, 2020, sent to the company Jan 8, 2021, published by CPSC Jan 26, 2021

The product, in the report: Laptop

severely failed lithium ion batter, 2 of 3 cells more than double the normal size

Model
ENVY 15m
Serial number
8CG8382200Q
Where
Broomfield, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20201230-0EA3D-2147367045. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 2, 2020, sent to the company Oct 30, 2020, published by CPSC Nov 16, 2020

The product, in the report: HP Stream laptop, I can’t provide serial numbers or anything because they are all charred.

Early this morning at 4 am I was woken up by a popping noise, by the time I came to and understood what was going on there were flames coming out of my HP laptop. My laptop was beside me on my bed charging, it was in sleep mode and nothing else power wise was on in the room. It was an original battery and charger being used. I can’t provide any serial numbers because it’s completely charred. It burned my sheets and bed too from the fire it caused. Thankfully there were no injuries just trauma.

Model
Stream
Where
Yorba Linda, California: Home/Apartment/Condominium
Who was involved
Age 26, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/30/2020) HP Inc.: HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer as needed.

CPSC report 20201002-25918-2147369438. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 6, 2020, sent to the company Oct 6, 2020, published by CPSC Nov 10, 2020

The product, in the report: HP Spectre Laptop Model - 2LV24UA#ABA

The HP laptop I purchased around 28 Nov 2018 was a 2LV24UA#ABA. I noticed the back cover popping up around 2019 but did not report it as I thought it was just a simple plastic cover popping up. However around Mar 2020 the said popping became bigger - and just realised it’s the battery inside that has started to swell.
Do note I have a HP care pack (warranty) still available upto 2021.
I am not in the US currently, and now stationed in Singapore for work. HP does not want to cover the replacement of the battery because as they have noted I am outside of the US already - however, I have seen that in this HP Spectre laptop model, many consumers have already swollen batteries.
I am not able to travel to the US due to coronavirus restrictions.
- Serial Number:? 5CD842B31T - Case Number(s): [REDACTED]
HP still refuses to

Model
2LV24UA#ABA
Serial number
5CD842B31T
Bought from
Best Buy
Bought
Nov 22, 2018
Where
Singapore, Singapore: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/7/2020) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer as needed

CPSC report 20200906-DAFD0-2147369986. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 26, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

The product, in the report: 2 identical laptops: HP Envy x360 m Convertible Model15m-cp0011dx ProdID 3WW57UA#ABA Dimensions approximately: 9.5” x 14” x 0.75”

I purchased 2 HP Envy 15 laptops around mid-July, 2018 from Best Buy. I recently noticed that both laptops are starting to swell and expand from underneath the trackpad. On one laptop, the trackpad has protruded to the point of separating from the adjacent plastic that borders it, exposing metal components just underneath the trackpad. I researched the issue, and found that there is a big recall. I’m glad I know about it now because I was unaware of it before; however, when I downloaded the HP validation utility on their recall support website, my computer failed the validation. The utility claims that my battery is not affected. Both of my laptops are clearly affected. They are, without a doubt, affected. I’m concerned about this, because my household has five HP laptops and countless other HP products. I called HP’s support number for incidents related to these batteries this morning, the first time at 8:02 am CST, and the second time at 8:53 am CST. Both times, I was the “1st caller in line” for the entire phone call, nobody answered the call, and HP disconnected the phone call at 40 minutes for both phone calls. I have phone records of both calls and a recording of the second call. HP has a support webpage*, which states that if your laptop is swelling, they will replace the battery, only if the battery is under warranty, otherwise the consumer must pay for a new battery. Will this ever be resolved? Isn’t HP strictly liable for their products when they are found to have manufacturing defects and are hazardous?
*https://support.hp.com/us-en/document/c05640567
The following is directly quoted from HP’s website (URL above):
“A swollen battery does not present a safety issue. It is the result of the generation of gases per the normal degradation of the battery cell over time. HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.” ... “If a battery is under warranty, HP will replace the battery per the terms and conditions of the HP Worldwide Limited Warranty or applicable HP Care Packs. For batteries no longer under warranty, contact HP to purchase a genuine HP replacement battery.”

Model
Model15m-cp0011dx
Serial number
8CG82489KS and 8CH82390XH
Bought from
Best Buy, Texas
Bought
Jul 15, 2018
Where
Killeen, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/13/2020) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer as needed

CPSC report 20200826-A5074-2147370224. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 10, 2020, sent to the company Sep 1, 2020, published by CPSC Sep 16, 2020

The product, in the report: HP Envy laptop

I purchased an HP Envy laptop directly from HP.com on Thanksgiving 2019. Two weeks ago, I left the PC connected to the charger which came with the laptop overnight with the charger connected to a household outlet. The laptop was in Sleep mode resting on a wooden table. In the morning, the laptop was so physically hot that I could not touch it for longer than a second with my bare hands. I feared that the laptop might cause a fire. I disconnected the charger from the outlet and placed the laptop on a non-flammable surface with a fan to cool it off. It took over 5 hours for the laptop to cool-off to a temperature that it could be touched with bare hands. After waiting a day, the laptop still functions but with almost no battery. Based on the safety standards for electrical devices, the laptop should have prevented any overcharge of the battery and the touch temperature well exceeded what is allowable.

Model
ENVY
Bought from
HP.com
Bought
Nov 29, 2019
Where
Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/2/2020) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer as needed.

CPSC report 20200810-FC10B-2147370565. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 5, 2020, sent to the company Mar 12, 2020, published by CPSC Mar 26, 2020

The product, in the report: HP laptop model Stream was included in the recall but when I contacted HP, they said my serial number was not included. I have HP model Stream HP-y010wm. My laptop serial number is 5CD631519OT. My HP case number is [REDACTED].

HP recently recalled 80,000 laptops for possible battery explosions.
HP laptop model Stream was included in the recall but when I contacted HP, they said my serial number was not included. I have HP model Stream HP-y010wm. My laptop serial number is 5CD631519OT. My HP case number is [REDACTED].
My laptop is all distorted from the battery slowly exploding. HP is impossible to contact support or anyone willing to help any further, they take my telephone number but do not call back. My last call with them, after 30 minutes of insisting I talk with someone, I asked to be connected directly to a case manager..after 40 minutes on hold, I hung up.
If 80,000 laptop batteries were recalled, including my exact model...and my particular serial number was not included, and my laptop front keyboard is blowing up like a bubble, cracking the case...than the RECALL WAS NOT EXTENSIVE ENOUGH.

Model
HP STREAM model 11-y010wm
Serial number
5CD631519OT
Bought from
Walmart
Bought
Jan 2, 2018, about then
Where
Gardiner, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/12/2020) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20200205-97883-2147375008. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Nov 25, 2019, sent to the company Dec 12, 2019, published by CPSC Dec 30, 2019

The product, in the report: HP Notebook - 15-da0032nr Serial number: CND8268BCH Product number:4EY61UA

I have a HP Notebook - 15-da0032nr Serial number: CND8268BCH Product number:4EY61UA
It was purchased at Micro Center in Columbus, OH back in September 2018. Over the past few months I have noticed that the part of the charger that connects to the AC plug for the wall has been overheating during charging and a few days ago it was hot enough to burn my hand. I do not leave it plugged in for a prolonged period of time and only for a couple of hours at the most before unplugging and letting the battery run down naturally while the laptop is being used. It is charging without issue but the overheating happens within about 30 minutes of plugging the unit in, the plug also occasionally sparks when it is first being plugged in (has done this at several residences). I know HP has recently recalled some products due to overheating and wanted to see if this model is part of that recall or needs to be added

Model
HP Notebook - 15-da0032nr
Serial number
CND8268BCH
Bought from
Micro Center
Bought
Sep 1, 2018
Where
Sarasota, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(12/12/2019) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20191125-1812E-2147376363. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 14, 2019, sent to the company Nov 7, 2019, published by CPSC Nov 22, 2019

The product, in the report: HP Spectre x2 Detachable 12-c0XX Product # Z8T48UA#ABA

I have an HP Spectre x2 Detachable 12-c0XX laptop that is not included in the recall but the batteries have begun to swell and expand, causing the display to separate from the rest of the computer. Serial number 5CD7224ZHS. Product number Z8T48UA#ABA.
I reached out to HP on June 24th letting them know the screen was separating from the laptop but was not aware that the cause of the separation was swollen batteries. That outreach was filed under case number [REDACTED].
But I have been unable to get HP to take action.

Serial number
5CD7224ZHS
Bought from
HP.com
Bought
Aug 11, 2017
Where
Cumming, Georgia: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2019) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20191014-F54BA-2147377161. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 6, 2019, sent to the company Oct 24, 2019, published by CPSC Nov 7, 2019

The product, in the report: Laptop computer, silver in color, 15in screen

The computer was sitting unused plugged into the charger. The computer caught fire, catching the nearby recliner on fire. Damage caused to the floor and severe smoke damage throughout the house.

Model
Envy 15
Bought from
HP
Where
Salemburg, North Carolina: Home/Apartment/Condominium
Who was involved
Age 1, Female
The reporter’s relation to them
My Child
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/25/2019) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20191006-5C141-2147377304. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 13, 2019, sent to the company Oct 10, 2019, published by CPSC Oct 25, 2019

The product, in the report: Wireless keyboard and mouse

The wireless keyboard goes to hp g142, 24 in all in one computer When I was using the wireless keyboard on Friday August 30, 2019 there was a burning on my arm. My arm was in back of the keyboard. When I looked at my arm , there was a blaster. The wireless keyboard transmitter burned my arm. Serveral days later the skin bubbled up.

Model
Kg-1450
UPC
Ct: BFSUQOBVB45OB
Serial number
853237-001
Bought from
Friend, Pennsylvania
Bought
Jun 11, 2018, about then
Where
Phila, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Hp., made or sold by HP Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/10/2019) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20190905-8B0B1-2147377858. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 17, 2019, sent to the company Aug 27, 2019, published by CPSC Sep 11, 2019

The product, in the report: HP Pavilion Notebook PC

Computer got so hot during use it cracked the screen. There are a few different color lines across it and the entire edge all the way around is black. When you turn it on, cracks are visible through the center and off to the top RH corner where the glass is spidered

Model
15-aw053nr
UPC
B06Y3JH6FZ
Serial number
5CD64507N0
Bought from
Amazon, Wisconsin
Bought
Feb 1, 2017
Where
Gillett, Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/27/2019) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20190717-8DB5D-2147379832. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 19, 2019, sent to the company Jul 19, 2019, published by CPSC Aug 2, 2019

The product, in the report: HP Pavilion X360

My trackpad was erratic. I’d already sent it to HP for repair, and as the warranty had expired, I took the computer to a local repair shop. It had burned inside the motherboard requiring a repair and replacement of the hard drive.
Here’s the note from the repair shop: found a short on the underside of the touchpad. Fixed it and the burn mark it made on the batter. ALso bad hard drive sectors so put in new drive and reinstalled operating system. Transferred data from old drive and working great. Bill is $248.45. As long as it works right for you. If it has issues soon then we can credit you towards a new laptop.

Model
I don’t know
UPC
Don’t know
Serial number
8CG7050VKD
Bought from
Amazon
Bought
Jun 5, 2017
Where
Twisp, Washington: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2019) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20190619-D533D-2147380318. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 6, 2019, sent to the company Jul 2, 2019, published by CPSC Jul 17, 2019

The product, in the report: HP Chromebook 11 G5 EE

On May 28th an HP Chromebook 11 G5 EE caught fire when it’s battery exploded. A student was using it at the time. Neither the student nor anyone else was injured. There was minor smoke and melted plastic damage to a desk. A teacher closed the smoking chromebook and cleared the room.

Model
Chromebook 11 G5 EE
Serial number
5CD7187H74
Where
Wallingford, Connecticut: School
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/3/2019) HP Inc.: HP has reviewed the call records on this unit serial number and the issue description included in the report does match our records. From the customer’s report to the CPSC, HP considers this unit as a candidate for further evaluation. HP has been in contact with this customer and the unit is being evaluated at this time. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20190606-2331D-2147380561. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made May 2, 2019, sent to the company May 10, 2019, published by CPSC May 24, 2019

The product, in the report: HP Pavilion g7 Notebook PC

I have a HP Pavilion g7 Notebook PC that caught on fire and burned the table it was setting on. The fire started on the underside of the computer. The computer was charging when the incident occurred. The computer had not been previously damaged and was not near any heat source. The computer was returned to HP. They said they found no problem with the computer. I have many other computers and electronics plugged in and have never had a problem before. I had an electrician look at the computer and is was his opinion that the computer and/or battery were the problem. HP has not been helpful at all the help me figure out why their computer caught on fire.

Model
g7-2247us
UPC
C5E40UA#ABA
Serial number
5CD3130BNH
Bought from
Office Depot, Texas
Bought
May 18, 2016, about then
Where
Silver City, New Mexico: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/10/2019) HP Inc.: HP has reviewed the call records on this unit serial number and the issue description included in the report does match our records. This unit was captured and evaluated. Analysis showed that the product was in compliance with the International Electrotechnical Commission Standard 60950

CPSC report 20190502-11C29-2147381254. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 12, 2019, sent to the company Mar 20, 2019, published by CPSC Apr 3, 2019

The product, in the report: HP Pavilion Notebook Laptop Model: HP 15t Serial No. 5CD64816PB Product No: W0P26AV Battery Serial No: 0483210/25/2016

Purchase HP Pavilion 15t laptop from Costco a little over two years ago. About 8 months after the purchase the keyboard on the left side started rising. Now the side cover and keyboard are elevated to the point the laptop won’t close at all. After online research, we found out that certain HP laptop batteries are recalled. Contacted Costco and HP but they both claim that our model is not on recall list. Costco even went further saying that because the warranty expired this past November they won’t and can’t do anything about it until our laptop catches fire and burns. Costco Case No. 10325558.

Model
HP 15t
Serial number
5CD64816PB
Bought from
Costco, California
Bought
Nov 24, 2016
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Child
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/20/2019) HP Inc.: HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our records.

CPSC report 20190312-BD6FE-2147382250. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made May 3, 2018, sent to the company May 11, 2018, published by CPSC May 25, 2018

The product, in the report: HP Chromebook 11 G5 - Education Edition, MFG P/N 1FX81UT#ABA

Product HP Chromebook 11 G5 - Education Edition, MFG P/N 1FX81UT#ABA, while conducting online web based state testing, the Chromebook device began smoldering near the touchpad. This quickly led to smoke filling the classroom. When the smoldering subsided, the device was photographed and because the device still had remnants of smoke, was later doused with a fire extinguisher.

Model
HP Chromebook 11 G5
UPC
1FX81UT#ABA
Serial number
5CD7296M9V
Where
New Orleans, Louisiana: School
Who was involved
Age 13, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(5/11/2018) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20180503-722DD-2147388208. Submitter: Local Government Agency Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 20, 2018, sent to the company Jun 21, 2018, published by CPSC Jul 6, 2018

The product, in the report: model # HP 15-N290NR 16.6 INCH LAPTOP WITH WINDOWS 7.SILVER IN COLOR.

The laptop was charging on a shelf in a cabinet in my kitchen when a fire broke out in my kitchen. we found laptop all burned along with the whole kitchen and some of other parts of the house. I have one more of these same laptops should I trash this one? we never had a we never found out what actually caused the fire now this has provided a lot of light to the horror my family has been dealing with for the past 3 years. our home is still not repaired fully! Thanks [REDACTED]

Model
HP 15-N290NR
Bought from
AMAZON
Bought
Jun 10, 2014
Where
aiken, South Carolina: Mobile/Manufactured Home
Who was involved
Age 36, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/22/2018) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20180320-20557-2147389147. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 28, 2017, sent to the company Dec 5, 2017, published by CPSC Dec 19, 2017

The product, in the report: The product is the HP Pavilion 17 Notebook PC. The product number is G4X63UA#ABA. The serial number is 5CD41412MB. My battery number is 6DGAHN5GW6G8K3.

I had had difficulty with the lithium ion battery in my HP Pavilion 17 Notebook PC. The product number is G4X63UA#ABA. The serial number is 5CD41412MB. I have had this laptop for a couple years now. Off and on for years my battery has overheated, which has caused a burn hazard. If it is in contact with someone’s skin, it is so hot it could cause a burn. I saw that HP recalled some batteries last year and checked to see if mine was on the list. I was surprised it was not. My computer has been overheating a lot lately due to the battery. I checked HP’s website and saw that they updated the recall. Again, I thought my battery would be listed and it was not. It gave the option to report an unsafe product. I do not think that this product is safe. It has been a continuous issue. My battery number is 6DGAHN5GW6G8K3. Although they has not been a permanent injury, no one in my family holds the laptop or puts it on their lap due to the intense heat. The battery will overheat and shut the computer off. I do not think this is safe.

Model
HP Pavilion 17 Notebook PC. The product number is G4X63UA#A
Serial number
5CD41412MB
Bought from
Best Buy, South Carolina
Bought
Sep 27, 2014, about then
Where
Unspecified: Unspecified
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/6/2017) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20171128-DEFF7-2147395005. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 18, 2017, sent to the company Oct 26, 2017, published by CPSC Nov 9, 2017

The product, in the report: HP G61-511WM Laptop

On September 29, 2017 I had plugged in my HP G61-511WM laptop to charge and went to bed. A few minutes later I heard 2 pops and rolled over and saw my bedspread and mattress on fire. Then watched as something shoot across the room and catch my curtains on fire. After putting the fire out and calling 911 I realized that the battery had caught on fire and exploded. Pieces to the battery were melted into the carpet in both the bedroom and my living room (about 20 feet away). Half of a wall was burnt and has to be replaced, my mattress and box springs were burned up, and I have 2nd degree burns on my hand and foot.

Model
G61-511WM
Serial number
SCNF93546CM
Bought from
Walmart, Indiana
Bought
Nov 5, 2009
Where
Goshen, Indiana: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/30/2017) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20171018-920CE-2147396678. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 12, 2017, sent to the company May 24, 2017, published by CPSC Jun 8, 2017

The product, in the report: HP laptop model RTL8723BE, HP PAVILION SN 5CD644FTB

I bought an HP laptop in December and the liquid screen of the laptop broke by itself. The liquid condensed and caused a cracked that Hp think I caused. I did not cause it and it is very easy to investigate. I have the laptop returned from hp that did not want to honor the manufactuere warrantee. HP techinican refused to investigate what cause it. The liquid from the screen spilled and caused red spot in my skin. Please investigate. I have my pc available for you to take a look at it. Since this issue happened I have develop a rash. I am going to see my doctor for a check up the 22th. Not sure if this is related to his issue but one thing I know, I did not break my laptop and it cracked by itself causing a liquid spill. I reported this issue to HP and they ignored me and blamed me. Hp does not want to honor the manufacturer warrantee and now I have to deal with losing a 1000 dollars pc plus the the medical expenses that might cause.

Model
RTL8723BE
Serial number
5CD6442FTB
Bought from
Staples
Bought
Dec 7, 2016
Where
WESTFIELD, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Hp, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20170512-71BF3-2147401544. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 18, 2017, sent to the company Apr 26, 2017, published by CPSC May 10, 2017

The product, in the report: This is a metal HP Pavilion dv7t Select Entertainment Edition. • Genuine Windows 7 Ultimate 64-bit - Now 10 • Intel(R) Core(TM) i7-840QM Quad Core processor (1.86GHz, 8MB L3 Cache)with Turbo Boost up to 3.2 GHz • 1GB ATI Mobility Radeon(TM) HD 5650 graphics [HDMI, VGA] - For Quad Core Processors •8GB DDR3 System Memory (2 Dimm) • 2TB 5200RPM Dual Hard Drive (1TB x 2) with HP ProtectSmart Hard Drive Protection • 17.3” diagonal HD+ High-Definition HP LED BrightView Infinity Widescreen Display (1600 x 900) • Blu-ray writer & SuperMulti DVD burner • HP TrueVision Webcam and Fingerprint Reader [For BrightView Infinity Display] • Intel Wireless-N Card with Bluetooth • Standard Keyboard

My HP Pavilion dv7 laptop (which I paid $2838.56 for) gets so hot it has burned our four year-old and I have to have my left hand on a oven pad to keep from getting burned while using it. It does this with anything over 6% of CPU usage. I have read there were recalls on several overheating issues with HP but they never contacted me if this is related. If it is not, it should be recalled for safety. It gets worse each month. I’ve been trying to get all data saved to external drives but I have no choice but to use the computer as I purchased it for work. If I turn it off for over 24 hours it will be cool for a few minutes before revving up the fan and making the metal frame all unbearable and dangerous. I’m afraid some time it will melt the plastic components and start a fire.

Model
dv7 (Pavilion laptop)
Bought from
HP
Bought
Dec 22, 2011, about then
Where
Des Moines, Iowa: Home/Apartment/Condominium
Who was involved
Age 4, Male
The reporter’s relation to them
My Child
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/27/2017) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20170418-05F88-2147404243. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 10, 2017, sent to the company May 19, 2017, published by CPSC Jun 5, 2017

The product, in the report: HP Laptop Computer

My HP computer was plugged in and charging on my end table in living room whkls watching a show and the computer keyboard suddenly had flames coming out. Attempts were made to blow out the flames and kept restarting. Then suddenly the computer started to explode. It was like bottle rockets coming from the computer. Several small fires started in my house before we were able to get close enough to dump computer in bucket and cover with blanket to block projectiles from hitting us. Once computer was outside for about 10 minutes it kept shooting off projectiles which I found afterwards was the individual battery cells. Had to use fire extinguisher to put out the couple of fires in house. Sustained damage to carpet, and walls lamp and end table. I am in public safety as my occupation and never seen such a thing. Still have the computer and what’s left of battery pack. Website form would not allow upload of photos. I have photos of the computer and the damage to house.

Model
g6-2224nr
Serial number
C9G65UA#ABA
Bought from
Best Buy?, Maryland
Bought
Dec 2, 2013, about then
Where
Martinsburg, West Virginia: Mobile/Manufactured Home
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/19/2017) HP Inc.: HP has reviewed the call records on this unit serial number and the issue description included in the report does match our records. This unit was captured and evaluated. The battery was found to be a third party battery

CPSC report 20170410-5BB1A-2147404535. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 27, 2017, sent to the company May 18, 2017, published by CPSC Jun 2, 2017

The product, in the report: Silver, 13” , HP Spectre 360, Product L0Q51UA#ABA Model 13-4003dx

I paid over $1,300 for what I thought was a very reliable company laptop for school and work (HP SPECTRE 360). My laptop was not used that often. But, one night I allowed my baby cousin to watch cartoons videos with me while he go to sleep and all of a sudden the computer started to burn and the smell was horrible. I had no idea what was going on as ive had laptops that has lasted 7 years before they had this sort of problem. I purchased HP for reliability and i have been disappointed at the fact that its unsafe for anyone to use a computer that burns up from the inside. What if I left my baby cousin unattended for a few seconds as he watched his favorite cartoons. I should not have to worry about a laptop burning up especially when its new. My laptop is out of warranty and I refuse to pay $400 for an issue that is recurring. There are many blogs about the hp spectre 360 burning up under there own website. This company should consider this as a recall. This is dangerous. I really want my money back or a new and improved version. Its not fair that I had to save for so long on a product that causes danger to my family and unreliable after a year of minimum use.

Model
13-4003dx
Serial number
5CD5193B47
Bought from
Microsoft
Bought
Jul 1, 2015, about then
Where
LILBURN, Georgia: Home/Apartment/Condominium
Who was involved
Age 0, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/19/2017) HP Inc.: HP has reviewed the call records on this unit serial number and the issue description included in the report does not match our records. From the customer’s report to the CPSC, HP considers this unit as a candidate for further evaluation. HP will attempt to contact the customer in order to conduct further analysis of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20170327-690FF-2147404810. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 26, 2017, sent to the company Apr 12, 2017, published by CPSC Apr 26, 2017

The product, in the report: Hp 1200 laptop

My laptop battery overheated and melted parts of the laptop. The laptop was ruined.

Bought from
Amazon
Bought
Mar 6, 2014
Where
Charleston, West Virginia: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Hp, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/12/2017) HP Inc.: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20170226-1FA6D-2147405670. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 25, 2017, sent to the company Apr 12, 2017, published by CPSC Apr 26, 2017

The product, in the report: HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue) Sold by: JC Tech LLC

1 year and 7 months buy this computer by amazon.com ORDER # [REDACTED], HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue) Sold by: JC Tech LLC did not know I had this defect, 2 months ago my 17 year old son is using it and set fire to his Room putting at risk the life of my son, contact amazon to make the reempazo and send it to my current address and never answered
I need your help I want you to send me my computer that I lost because of your negligence.
We have learned of a potential safety issue that may impact product(s) you purchased through the Amazon.com website:
HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue)
More details, including how to determine if your purchase is impacted and what you should do next can be found in the following notification:
https://www.cpsc.gov/Recalls/2017/HP-Expands-Recall-of-Batteries-for-HP-and-Compaq-Notebook-Computers
If you made this purchase for someone else, please notify the recipient immediately and provide them with the information concerning these issues.
We regret any inconvenience this may cause, but trust you will understand that the safety and satisfaction of our customers is our highest priority.
Thanks for shopping at Amazon.com.
Sincerely,
Customer Service
Amazon.com
www.amazon.com

Model
HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue
Serial number
HP toll-free at 888-202-4320
Bought from
amazon.com
Bought
Oct 3, 2015
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 17, Female
The reporter’s relation to them
My Child
As this report names them
Brand hp, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/12/2017) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20170225-EEB43-2147405705. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 22, 2017, sent to the company Mar 2, 2017, published by CPSC Mar 16, 2017

The product, in the report: HP Pavilion 17 Notebook PC Battery CT# 6DGAK13CF5YMV4 Product # E8C03UA#ABA

The battery in my HP Pavilion gets excessively hot even with a short amount of usage. We must turn it off often because of the fear of burning the desk. The fan will run constantly to try to cool it. I have checked it with each of the recalls and can’t believe that ours was not included. We have not been injured by the heat only because each of us in the home knows to not touch this computer after using more than a few minutes.

Model
Pavilion Notebook 17
Serial number
5CD4080MMT
Bought from
Sam’s Club
Where
Belvidere, Illinois: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/3/2017) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20170222-487F6-2147406838. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2017, sent to the company Feb 27, 2017, published by CPSC Mar 13, 2017

The product, in the report: Laptop

The battery pack in question burned out suddenly after only having the machine for 2 months. It cost me $45 to replace it.

Model
455
Bought from
Amazon
Where
Shutesbury, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/27/2017) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20170212-D20AE-2147407176. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 25, 2017, sent to the company Feb 10, 2017, published by CPSC Feb 27, 2017

The product, in the report: Hp dv6 laptop

On December 05, 2016 my hp dv6 laptop battery exploded 2 feet from my face on my nightstand. The laptop then fell on the floor and immediately started the carpeting on fire. While trying to extinguish the fire, I experienced severe 2nd degree and 3rd degree burns on my right hand.

Model
DV6
Where
Orland Park, Illinois: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/13/2017) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20170125-A66A1-2147407657. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Dec 27, 2016, sent to the company Jan 9, 2017, published by CPSC Jan 25, 2017

The product, in the report: Black five year old laptop

We purchased an HP Pavilion laptop (Model G6 Serial No. 5CG150093K) approximately five years ago. Tragically, it literally blew up Thursday December 22, 2016.
The havoc it caused in our kitchen/family room was quite extensive. It was plugged into the outlet. Had just booted up with no apps running. My daughter, [REDACTED], heard a pop (she was sitting about 10 feet away with the PC directly in her vision and a minute later the laptop left the countertop in an upward flight, flipped over 180 degrees in the air then landed on its top and the battery pack was on fire lying on our granite countertop. Pieces of battery, copper, and burning ash with some chemical too spread over a 20 foot square area. The next thing she did was to put out the fire even though she was in shock from the explosion that had just taken place. She successfully did so, and managed to avoid burning herself in the process. If she had been in front of the PC she would have been badly burned and if not home our house could certainly have burned down. There was extensive damage in the kitchen which we are still finding two days later. Our hardwood floor has many deep burn marks, the stainless fridge and dishwasher are damaged chemicals, and our floor was covered in copper, ash, acid, etc. Finally, there were burn holes discovered in our handmade cashmere Persian rug.
We had Seattle KIRO7 TV here that evening for a story which they are still investigating before airing. It appears a battery recall for this model was only for 2013-16 and was voluntary, but we never received an email or letter about this issue (even though I purchased this directly from HP).

Model
G6T-1C00
Serial number
5CG150093k
Bought from
HP online
Bought
Dec 7, 2011, about then
Where
Normandy Park, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(1/9/2017) Hewlett-Packard Company: HP has reviewed the call records on this unit serial number and the issue description included in the report does match our records. Of the many pictures that were taken by HP it was determined that this was not an HP battery that caused this issue.

CPSC report 20161227-240AB-2147408852. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 19, 2016, sent to the company Dec 30, 2016, published by CPSC Jan 17, 2017

The product, in the report: An H.P. G72 B27cl notebook. 6 cell 47 whr lithium ion battery, 6.60 pounds, 16.22”(w)10.59”(d)1.27”(minH/1.47”(maxh)

My grandparents bought me this laptop so that i can do my school work. I have had a great time with it until a week after i recieved it there is an error message when i first turn laptop on telling me about a bad battery. Gives me a number and website. I seen there is a recall on these batteries

Model
G72- B27CL
UPC
Xg983ua#aba
Serial number
4cz038595z
Where
Unspecified: Unspecified
Who was involved
Age 27, Male
The reporter’s relation to them
Self
As this report names them
Brand H.P., made or sold by HP Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/3/2017) HP Inc.: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20161219-195C8-2147409147. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 30, 2016, sent to the company Sep 8, 2016, published by CPSC Sep 22, 2016

The product, in the report: HP lap top computer

I had been working on my computer for a couple hours. The battery was in it. I decided to take a break, put the computer on sleep mode and sat it down on the chair next to me. About 20 minutes later, I heard a strange popping type sound. I looked around to try and find out the source of the noise, which I wasn’t able to find. I proceeded on my break, when a loud noise came from the computer and it immediately burst into flames. I grabbed it, with the flames coming from the entire back end and tossed to the sink. Parts of the battery (2), were thrown about and the rest of it was melted off the carpet. I now have a broken Pavilion, destroyed chair and and multiple burn marks through out the carpet, which will need to be replaced.

Model
g6-1c31nr
UPC
X16-96072
Serial number
5CG1381YGW
Bought from
Aarons Rent To Own
Bought
Jul 1, 2013, about then
Where
Sherwood, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/9/2016) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20160830-F48EB-2147414604. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Aug 25, 2016, sent to the company Sep 2, 2016, published by CPSC Sep 19, 2016

The product, in the report: HP Laptop

My HP Laptop overheated and caught fire last night (25.08.2016). Thankfully we were in home and in the same room as the product when this happened. No injuries other than general smoke inhilation.

Bought
Aug 1, 2013, about then
Where
Sai Kung, Hong Kong: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(9/6/2016) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20160825-45439-2147414749. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 17, 2016, sent to the company Aug 25, 2016, published by CPSC Sep 9, 2016

The product, in the report: HP Chromebook 11

I have a HP Chromebook 11 about 3 years old, and it works fine but the charger gets really hot and sometimes smells like burning plastic. So I googled it and saw a recall notice for my charger. The link sends me to google. I click that and it sends me to HP. I go there and click help, customer support, it’s just endless loops of pages to read. I click Recall support and it sends me right back to where I began at Google. It’s impossible to get help on this.

Model
HP Chromebook 11
UPC
dontknow
Serial number
dontknow
Bought from
best buy
Where
Lake Elmo, Minnesota: Home/Apartment/Condominium
Who was involved
Age 54, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/26/2016) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20160817-EB0FA-2147414955. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 8, 2016, sent to the company Aug 16, 2016, published by CPSC Aug 30, 2016

The product, in the report: Laptop

Had an HP laptop Pavilion dv7t, I warned HP that it was running hot in 2011, it finally caught fire. Now they offer to replace the battery, a new battery isn’t going to fix the melted laptop. I spoke to management, [REDACTED]. They told me that there was no problems with it, even though it burned me.

Model
Pavillion dv7t
Where
Hilo, Hawaii: Home/Apartment/Condominium
Who was involved
Age 25, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/16/2016) Hewlett-Packard Company: HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our records.

CPSC report 20160808-78547-2147415232. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 16, 2016, sent to the company Jul 25, 2016, published by CPSC Aug 17, 2016

The product, in the report: HP Pavillion g6 (laptop).

HP Pavillion g6 replacement battery overheated and caught fire. Computer completely destroyed. Was using laptop at 2am, woke up at 6:30am to smoke detectors going off in home, found laptop with flames coming out of the bottom and side of the laptop.

Model
HP Pavillion g6
Bought from
Best Buy, Michigan
Bought
Aug 1, 2013, about then
Where
Three Rivers, Michigan: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/25/2016) Hewlett-Packard Company: HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our records.

CPSC report 20160716-538DE-2147416823. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 20, 2016, sent to the company Mar 28, 2016, published by CPSC Apr 11, 2016

The product, in the report: Hp tablet style laptop model 15-ac121dx

Laptop power cord (ls15m) for hp product. Overheated. Actually melted plastic housing of computer

Model
15-ac121dx
Bought from
Best buy
Bought
Aug 19, 2015
Where
Pikesville, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hp, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/28/2016) Hewlett-Packard Company: HP has reviewed the call records on this unit serial number and the issue description included in the report does match our records. However the customer returned the notebook and adapter back to the retailer for repair. There is nothing that HP can evaluate for this case. At HP, all potential safety concerns are treated seriously.

CPSC report 20160320-BFD08-2147420816. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 31, 2016, sent to the company Feb 9, 2016, published by CPSC Feb 24, 2016

The product, in the report: HP Touchscreen Beats Laptop Red

My laptop power adapter becomes extremely hot when used longer than 30 minutes. It becomes so hot that I cannot let it come in contact with my skin and I have to unplug it to let it cool down. I went to the HP website to determine if it was on the recall list, it isn’t so I submitted a complaint to HP.

Model
15-p030nr
Serial number
5CD4388ZXH
Bought from
AAFES
Bought
Dec 1, 2014, about then
Where
Lawrence, Kansas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(2/9/2016) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20160131-32C9A-2147422144. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 28, 2015, sent to the company Apr 6, 2015, published by CPSC Apr 20, 2015

The product, in the report: Laptop computer: Model: 2000-368WM Serial: 5CB2130Y36

I own an HP laptop: Model: HP 2000 Notebook PC Product number: QE33UA#ABA Serial number: 5CB2130Y36
The laptop was left on a bedroom pillow with the charger connected. When the laptop was retrieved for use it was noticed that a burn mark appear on the pillow around the area where the charger connects to the laptop charge port. It also left a hole in the center of the burn mark the size of a pencil. Pictures can be provided. This is upsetting to think my house and all my possessions could have been destroyed because of this.

Model
HP 2000 Notebook PC
Serial number
5CB2130Y36
Bought from
Walmart
Bought
Aug 1, 2013, about then
Where
Warroad, United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/6/2015) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20150328-15D3B-2147434166. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 6, 2015, sent to the company Feb 18, 2015, published by CPSC Mar 4, 2015

The product, in the report: Product number: LQ827PA#AKL Product name: HP Pavilion g4 Notebook PC Serial number: CNF113590V

I was using the charger with “LS 15” power cable and there is over heating of the charger unit and my battery got damaged due to it. Until then I used to get around 2 and half hours of battery. As soon as i switched on the charger switch, there were few sparks near the plug and i immediately switched it off. I replaced the cord with another one at my home and when i turned on my laptop there was a warning message saying battery need to be replaced. I just tested my laptop’s battery backup and i observed that it is working for only 5-10 minutes. Later I checked with the site and i see that there are problems with “LS-15” cables and i ordered a replacement today. The Order no. is “[REDACTED]”.
So kindly look into this issue and see to it that my battery gets replaced not just the power cord. Or else I will proceed legally. Thank you

Model
HP Pavilion g4 Notebook PC
Serial number
CNF113590V
Where
Hyderabad, India: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/18/2015) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20150206-F88A2-2147435686. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 28, 2014, sent to the company Jan 9, 2015, published by CPSC Feb 2, 2015

The product, in the report: Hp notebook

Cord melted at tip and damaged my computer

Bought from
Walmart, Texas
Bought
Dec 27, 2013
Where
McKinney, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hp, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/12/2015) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20141228-2BF46-2147437320. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2014, sent to the company Sep 29, 2014, published by CPSC Oct 14, 2014

The product, in the report: hp pavillion dm3 entertainment pc (notebook pc)

hp pavillion dm3 notebook computer gets very hot, battery has swelled up so bad that it warped the keyboard, I have some time ago(months) sent email to hp via there website with no reply at all.

Model
pavillion dm3
Serial number
cnc93825gs
Bought from
walmart or bestbuy, Utah
Bought
Jul 7, 2010, about then
Where
slc, Utah: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand hp, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/30/2014) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20140920-DA91E-2147440787. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 10, 2014, sent to the company Sep 18, 2014, published by CPSC Oct 2, 2014

The product, in the report: HP 14” TOUCHSCREEN HD SLEEKBOOK

i had been on my HP SLEEKBOOK LAPTOP AND WHEN I WENT TO UNPLUG IT AND TAKE IT WITH ME, I BURNED MY HAND AND 2 OF MY FINGERS WHEN I TRYED TO PULL THE PLUG FROM THE WALL... THE CORD AND POWER BOX HAD BECOME SO HOT. IT BURNED THRU THE WIRE INSULATION AND BURNED MY CARPET.

Model
SLEEKBOOK-PAVILLION
UPC
08871100033559000003
Serial number
SCD36695M2
Bought from
WALMART, Utah
Bought
Feb 25, 2014, about then
Where
west valley, Utah: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/18/2014) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20140910-38A95-2147441072. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 8, 2014, sent to the company Sep 16, 2014, published by CPSC Sep 30, 2014

The product, in the report: Serial Number 5CD4114DN8

Computer cord spark fire. Computer overheated

Model
GCRF-17-E1
Serial number
5CD4114DN8
Bought from
Best Buy
Bought
Aug 28, 2014
Where
Atlanta, Georgia: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(9/16/2014) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20140908-58CBE-2147441114. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 2, 2014, sent to the company Sep 10, 2014, published by CPSC Sep 24, 2014

The product, in the report: HP Pavilion dv6 laptop

Plugged my laptop into the wall & the charger blew apart. Sparks flew. No one was injured & there wasn’t any property damage but the cord was destroyed. Had to buy a replacement.

Model
Pavilion dv6-2150us
Serial number
CNF950BH1G
Bought from
Staples
Bought
Feb 24, 2011, about then
Where
Beckley, West Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/11/2014) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20140902-290BA-2147441281. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 31, 2014, sent to the company Sep 9, 2014, published by CPSC Sep 30, 2014

The product, in the report: Laptop: HP Pavillion G4 Netbook G Series

While charging my laptop, the battery overheated and burned my desk and the entire back of the laptop. If I had not been home, it would have burned down my apartment. I smelled the smoke and quickly unplugged it.

Bought from
Gift from mother
Where
Boise, Idaho: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2014) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20140831-14E99-2147441345. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 27, 2014, sent to the company Feb 4, 2015, published by CPSC Feb 20, 2015

The product, in the report: HP laptop power cord Brick

(01/01/2010) The consumer stated that the rectangular piece on the cord that connects the two cords together get very hot as soon as it is plugged ito the electrical outlet. HP called it the “brick”
The consumer has the LS-15 cord that is recalled in Rel #14-262 but is not sure if hers is included.
The consumers also have had an additional problem which she called HP about. The consumers plugged the cord in to charge the laptop and fire shot out of the outlet! The consumers unplugged it immediately took the cover off & saw that the wires (electrical) & part of the outlet was burned! No longer useable! The consumer called HP 8/29 & made a report. They said not to try & fix the outlet & not to use the computer. He said someone would call within 24 hours. However, as of 9-2 no one has called. He forwarded it to the “concern” dept. The consumer has the case #. The consumers called the CPSC & he said the consumer could add this to report.

Model
LS-15
Bought from
Best Buy, Iowa
Bought
Dec 31, 2009
Where
Truro, Iowa: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/5/2015) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed

CPSC report 20140827-C420B-1425401. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 27, 2014, sent to the company Sep 5, 2014, published by CPSC Sep 19, 2014

The product, in the report: HP notebook PC power cord model # LS18m.

I have a HP Pavilion PC that was purchased at Costco in the Spring of 2014. The power cord becomes extremely hot on occasion, this does not happen every time that I plug it in.
Model number of the power cord it LS 18m.

Model
LS 18m
Bought from
Costco, Washington
Bought
Apr 10, 2014
Where
Ridgefield, Washington: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/5/2014) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20140827-C68D4-2147441492. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 18, 2014, sent to the company Jun 27, 2014, published by CPSC Jul 14, 2014

The product, in the report: HP Pavilion dv7t-6b00 CTO Quad Edition Entertainment Notebook PC (s/n 2CE1442RF4)

HP dv7 - quad-core notebook pc has always run warmer than other notebook pc’s. And I thought it was normal until I pulled my notebook pc out of my bookbag and the back covering had melted. The notebook was in hibernation mode, which means that it is completely shut off with the immediate memory written onto the hard drive. This allows the system to boot up much quicker than a normal starting procedure. The system was not overly hot when I put the notebook pc in my bookbag before heading to class and the battery was still fully charged when I found the back panel melted. HP claims that the case melted due to a clogged heat sink and sent me pictures of the heat sink. There was dust and dog hair on the heat sink but I do not think that it was by any means “clogged.” The dv7 model has received numerous complaints regarding heat issues and I did not think that a laptop could melt before this incident occurred.
More than anything else: if a laptop can get hot enough to melt then it could easily cause severe 3rd degree burns.

Model
HP Pavilion dv7t-6b00 CTO Quad Edition Entertainment Noteboo
Serial number
2CE1442RF4
Bought from
hpshopping.com
Where
Saint Louis, Missouri: School
Who was involved
Age 30, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/3/2014) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20140618-EF0BF-2147443594. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 30, 2013, sent to the company Jan 31, 2014, published by CPSC Feb 18, 2014

The product, in the report: Office Jet 3 in 1/Printer, Scanner & Fax Power Supply

Caller is reporting that on December 23rd, 2013 his wife began to plug the USB Cord into the back of her desktop computer but as quickly as the metal hit she saw sparks so she stopped. Her husband (the caller) tried and was shocked. He tested the electric coming from the cord and it tested at 110 volts when he states that the power supply shouldn’t be more than 32 volts. The callers 26yr old son was going to look at it but when he got near the metal casing it tripped the breaker to the room the desktop was located in. The caller is asking that this product be recalled with replacement at manufacturer expense. He is reporting as a severe shock and potential fire hazard.
There are no injuries being reported The caller has contacted the manufacturer and was advised that there are no recalls for this particular product.

Model
6310 Power Supply
Serial number
CN86CFB343
Bought from
OfficeMax
Bought
Jun 15, 2008, about then
Where
Ontonagon, Michigan: Home/Apartment/Condominium
Who was involved
Age 26, Male
The reporter’s relation to them
My Child
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131230-91075-1377668. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 24, 2013, sent to the company Jul 2, 2013, published by CPSC Jul 17, 2013

The product, in the report: Laptop

Computer emits a constant mild electric shock. Amplified when you touch any metal part.

Model
Pavillion DV6-6113cl
Serial number
5ch1281PMY
Bought from
Costco
Bought
Aug 17, 2011
Where
Redondo Beach, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20130624-D8D12-2147454885. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 14, 2013, sent to the company Apr 22, 2013, published by CPSC May 6, 2013

The product, in the report: HP Pavillion DV6 Laptop Computer with AMD Phenom II N660 Dual Core Processor 3.00GHZ

Laptop operates very hot and has on numerous occasions ejected hot air that burns. Unit is constantly operating at high temperatures. I am afraid to use for fear of fire or battery explosion.

Model
DV6
Bought from
Staples
Bought
May 19, 2010, about then
Where
Warren, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 29, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/23/2013) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20130414-A6570-2147456955. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 8, 2013, sent to the company Feb 19, 2013, published by CPSC Mar 5, 2013

The product, in the report: HP pavilion dv6500 laptop

I plugged in my HP pavilion dv6500 laptop and turned it on. Aproximately 5 minutes later I heard what sounded like a shot gun blast. The laptop had exploded. I was sitting about 7 feet away in my kitchen. The laptop was on the island. I jumped up, took the laptop off of the island (it was burning the countertop) put it on the stove and put the flames out. I started to assess the damage to the countertop and take pictures with my cell phone, then it burst into flames a second time. I put it on the floor and extinguished it again....I then took it outside for fear of another explosion and called HP. There was damage to the countertop, the stove and the kitchen was covered in black soot.

Model
HP pavilion dv6500 laptop
Serial number
cnf7386m25
Where
lancaster, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand hp, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/22/2013) Hewlett-Packard Company: The customer contacted HP on February 7, 2013 regarding this event. HP received the product from the customer on Feb. 13, 2013 and it is now in our evaluation process. We will work with our customer and government agencies as needed. At HP, all potential safety concerns are treated seriously.

CPSC report 20130208-9AFE9-2147458965. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 7, 2012, sent to the company Nov 30, 2012, published by CPSC Dec 14, 2012

The product, in the report: HP DVD2045DX laptop

I have a hewett packard DVD2045 DX laptop and the battery pack on the cord that goes into the wall always gets really hot I have called more than once about the issue but have always been told that that battery pack is not on the recall list. just wanted someone to know that I really think they should replace them. I have always worried about it starting a fire and tried to keep it where the air could get to it a lot when we have it plugged in.

Model
DVD2045DX
Bought from
best buy
Where
truro, Iowa: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20121107-E4ECB-2147462137. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Oct 3, 2012, sent to the company Oct 12, 2012, published by CPSC Oct 26, 2012

The product, in the report: HP Notebook Laptop Model Number G72-227WM

Have Found Battery of HP NoteBook Model number 672-227WM Melted after Charging.. Could have Been a Fire Problem if not noticed Right away.. When took Battery out, Owner Burned thumb.

Model
G72-227WM
Serial number
CNF038DJDF
Where
Kingston, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 56, Male
The reporter’s relation to them
My Parent
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(10/12/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20121003-63259-2147463171. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 6, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

The product, in the report: laptop

(09/06/2012)The consumer stated that the the top of the notebook where she rests her wrist gets very hot. It also get hot under the bottom and the lower back where the hinges are located. This happens each time it is used. It starts to get warm right away. It gets very hot within twenty minues after it is turned on. The notebook has not been service but has been checked for virus. The consumer stated that she does not place it on her lap because it is too hot. Also, there is no damage to the table.
(09/06/2012) The consumer stated that she just noticed today that it was getting to hot to touch. I burned the side of my hand and my pinky finger when I touched it, just under the speaker. The burning and stinging sensation lasted until the next day.
(09/06/2012)The consumer stated that she contacted the manufacturer and they tried to sell her another notebook. The consumer stated that the manufacturer would not acknowledge that the notebook gets too hot. I was told by a supervisor that I was being transfered to a recall specialist and was transferred to technical support who told her that department (recall) does not exist. She was told that nothing could be done because the computer was not under warranty.

Model
G8797UA#ABA HP Pavillion DV 6500 Notebook PC
Serial number
CNF7421S9F
Bought from
amazon.com
Bought
Dec 16, 2007, about then
Where
Warner Robins, Georgia: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/9/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20120906-5214F-1270608. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 18, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

The product, in the report: HP Pavillion DV7T Notebook 17 Inch

The side of my computer heats up badly enough that I burned my my hand today. My understanding and research on the internet shows that the DV7T has KNOWN overheating issues, and HP has refused to resolve this.

Model
WM838AAR
Serial number
3CX01494VY
Bought from
Colorado Computer Outlet, Colorado
Where
La Verkin, Utah: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/31/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed. .

CPSC report 20120818-6374E-2147464633. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 11, 2012, sent to the company Jun 19, 2012, published by CPSC Jul 3, 2012

The product, in the report: HP Pavilion Laptop dv9607

We had a house fire - lost over half of our house. Fire marshal states that the source was probably our HP Pavilion Laptop dv9607 power. Either the battery or the power adapter. This HP is not currently part of any recall that we can find. What is left of the laptop is being held by the fire marshal so I cannot check the battery code. He is transferring it to our insurer. They want to subrogate the loss to HP.

Model
dv9607
Where
Coventry, Connecticut: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/20/2012) Hewlett-Packard Company: HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our records.

CPSC report 20120611-2119A-2147466725. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 2, 2012, sent to the company Apr 9, 2012, published by CPSC Apr 23, 2012

The product, in the report: HP G62-149WM Laptop, grey with diamond type texture face plate

My HP G62-149wm laptop gets extremely hot, to the point of burns; but recently anytime I come in contact with any of the metal parts (for example screws, around the ports, and near the speakers) I get electrically shocked. HP won’t allow me to contact support without a fee, but I know there is no recall out as of now on my product.

Model
G62-149wm
Serial number
CNF0122C8B
Bought from
Walmart, West Virginia
Bought
May 3, 2010, about then
Where
Hillsboro, West Virginia: Home/Apartment/Condominium
Who was involved
Age 20, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/9/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed

CPSC report 20120402-4652C-2147468751. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 27, 2012, sent to the company May 2, 2012, published by CPSC May 16, 2012

The product, in the report: Laptop- HP G60 Vista

The consumer stated that she purchased a laptop almost a year ago and she had no problems with it. The computer battery started heating up around the second year, and she decided to purchase a cooling fan for the computer. The consumer decided to stop using battery, because after using it one day it over heated and would not recharge.
The consumer started using the A/C adapter to plug her computer up to use her laptop. The computer was working, but after 30 to 45 minutes the A/C adapter heated up. The computer did not heat up; the A/C adapter heats up turning her computer off. The consumer stated that computer is usable after letting the A/C adapter cool down which takes approximately 30 minutes.
The consumer burnt her fingers on the left hand when she touched the A/C adapter. She treated the burnt with Preparation [REDACTED] cream. The computer was sitting on a couch which became very hot.
The consumer believes that this is a fire hazard. She stated that the A/C adapter become so hot that she is afraid that it will cause a fire. She feels that this product should be investigated.

Model
G60-127NR
Serial number
2CE840B1QQ
Bought from
Circut City, Missouri
Bought
Dec 15, 2008, about then
Where
Springfield, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/2/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20120327-36A4C-1240208. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 15, 2012, sent to the company Feb 23, 2012, published by CPSC Mar 8, 2012

The product, in the report: Product WA606UA#ABA Model G71-449wm Color: Black HP G71 Series Notebook

HP G71 Series Model # G71-4490WM Product # WA606UA#ABA
Notebook overheats and shuts down. Bottom of notebook is too hot to handle. This has happened on more then once. I was told by HP my battery is not one of the recalls.

Model
Model G71-449WM, G71 Series, Product WA606UA#ABA
Serial number
CNF951F5VL
Bought from
WAL-MART, Louisiana
Bought
Mar 18, 2010, about then
Where
Denham Springs, Louisiana: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/24/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed. In cases with the same symptoms described by the customer the following links may have resolved their issues. Information regarding notebook care and use is available in the Safety and Comfort Guide under Notebook Computer/General Prevention. Additional information regarding Cleaning your Notebook PC is available online at www.HP.com.

CPSC report 20120215-CE7F4-2147470164. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 1, 2012, sent to the company Feb 8, 2012, published by CPSC Feb 23, 2012

The product, in the report: laptop Compaq EVO N610C

Re: HP laptop accidents
There you said that you are interested in HP laptop accident information:
http://www.cpsc.gov/cpscpub/prerel/prhtml12/12091.html?tab=news
On August 16, 2007 I had a battery explosion and fire in my apartment in the city of Calgary, AB, Canada. Fortunately only minor damages and no injuries. The laptop was completely destroyed. On Sep 3 I reported that accident to HP hardware online assistance and they answered that the product wasn’t supported as its warranty had expired.
Laptop: Compaq EVO N610C serial number: CNU3420081
I don’t know if I was eligible for any kind of compensation.
Hope this information will help you with processing HP consumers abuses. Please contact me if you need more details.
Best regards,
[REDACTED]

Model
Compaq EVO N610C
Serial number
CNU3420081
Bought from
Laptop Clearance Centre, Sunridge Spectrum
Bought
Jul 31, 2007
Where
Calgary, Canada: Home/Apartment/Condominium
Who was involved
Age 29, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/8/2012) Hewlett-Packard Company: HP has reviewed the call records on this unit serial number and we are not able find any call records matching this serial number in our system. HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20120201-E93EF-2147470726. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 22, 2012, sent to the company Jan 30, 2012, published by CPSC Feb 13, 2012

The product, in the report: HP laptop computer dv7 it over heats to the point it burn/melt what ever it might be resting on.

Its seam this this product (dv7) has an over heating problem and when spaeking to HP support the is no answer to the problem or are there will to fix it. HP laptop computer dv7 it over heats to the point it burn/melt what ever it might be resting on.

Model
DV7
Serial number
cnf94267ch
Bought from
PC RIchard
Where
babylon, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/1/2012) Hewlett-Packard Company: HP has reviewed the call records on this unit serial number and the issue description included in the report does not match our records. From the customer’s report to the CPSC, HP considers this unit as a candidate for further evaluation. HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our records.

CPSC report 20120122-23637-2147471086. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 26, 2011, sent to the company Jan 4, 2012, published by CPSC Jan 19, 2012

The product, in the report: HP Laptop computer model dv5

I plugged in my laptop computer to charge for the day while we went skiing. We returned home about 6 - 9 hours later and the house smelled like an electrical fire. We searched the house and found the laptop computer or charger, or battery had overheated while charging and burned the floor it was sitting on. The laptop will not power on anymore.

Model
dv5z-1000
UPC
ks878av
Serial number
cnf8452f27
Bought from
HP online, Washington
Where
Snohomish, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/9/2012) Hewlett-Packard Company: HP has reviewed the call records on this unit serial number and the issue description included in the report does match our records. We are in the process of contacting the customer in order to capture the notebook for further evaluation. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20111226-E1E62-2147472052. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 8, 2011, sent to the company Jan 18, 2012, published by CPSC Feb 1, 2012

The product, in the report: HP Laptop Computer

Subject: Bad laptop charger
To whom it may concern, I have an HP laptop computer Pavilion dv9700. Model# dv9999us. S/n: Cnf8441d60 p/n: Fe709ua#aba. I had the original charger fail, along with a second after market charger fail, along with a third OEM charger wires explode. I believe HP has a serious problem with these chargers.

Model
dv9999us, p/n: Fe709ua#aba
Serial number
Cnf8441d60
Where
Murrieta, California: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/19/2012) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20111108-473CF-1213925. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 6, 2011, published by CPSC Sep 28, 2011

The product, in the report: hp Presario CQ60 Laptop

The Battery gets so HOT you can’t handle the laptop, in fear of burning yourself. It smelled like it was going to start on fire. It no longer functions.

Model
hp Presario CQ60-615DX
UPC
487130002200D1000062
Serial number
2CE9504R66
Bought from
BestBuy
Bought
Nov 9, 2009, about then
Where
Adairsville, Georgia: Home/Apartment/Condominium
Who was involved
Age 14, Male
The reporter’s relation to them
My Child
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2011) Hewlett-Packard Company: In cases with the same symptoms described by the customer the following links may have resolved their issues. Information regarding notebook care and use is available in the Safety and Comfort Guide under Notebook Computer/General Prevention. Additional information regarding Cleaning your Notebook PC is available online at www.HP.com.

CPSC report 20110906-81427-2147475617. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 25, 2011, published by CPSC Aug 15, 2011

The product, in the report: Hewlet Packard DV2000 laptop computer. Black and silver

HP Battery heated the computer up very hot and computer stopped working. Serial number on battery: CT:6291904AUVM5ET Serial number on my DV2000 computer: 2CE8041SXP

Model
DV2000
Serial number
2ce8041sxp
Bought from
circuit city
Bought
Feb 14, 2008, about then
Where
newport, Unspecified: School
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/4/2011) Hewlett-Packard Company: HP call records on this unit serial number do not match the reported issue description. HP will attempt to contact the customer in order to understand the customer’s concerns. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20110725-E3ADB-2147476875. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 28, 2011, published by CPSC Jul 20, 2011

The product, in the report: HP Pavilion DV7-1232nr laptop.

HP DV7 Laptop overheats to the point where it can cause burns. The laptop eventually heats so much that it destroys the CPU so that the laptop is dead. I contacted HP a few months after buying it about the overheating issue and they told me it was normal and there was no issue. I have called several times over the past 2 years as the heat made the laptop malfunction and now completely die. It is now out of warranty and they refuse to fix it or admit that there is an overheating issue. They claim that any over heating is due to the programs I use. But it begins to overheat before it can even reach the login screen.

Model
Pavilion DV7-1232nr
Serial number
CND9074D1C
Bought from
Staples
Bought
Jul 26, 2009, about then
Where
GILLETT, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 20, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/8/2011) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20110628-842CB-2147477762. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 22, 2011, published by CPSC Jul 14, 2011

The product, in the report: It is HP Laptop

I have bought my new Laptop two months back and it is creating problems now.
it is making hell lot of noise and get over heated even its keypads get hot .
I bought this with 899 USD and would like to get rid of this as it might hurt me due to over heating and noise.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/29/2011) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20110622-9ED9A-2147477967. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 20, 2011, published by CPSC Jul 12, 2011

The product, in the report: Laptop computer

My HP laptop over heats, the fan still works and runs so that is not the case. It gets so hot it causes rashes on my legs from holding it.

Model
g60-244dx
Serial number
2ce9170rv0
Where
Harrison, Ohio: Home/Apartment/Condominium
Who was involved
Age 20, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/29/2011) Hewlett-Packard Company: In cases with similar symptoms described by the customer, the following links may have resolved their issues. Information regarding notebook care and use is available in the Safety and Comfort Guide under Notebook Computer/General Prevention. Additional information regarding Cleaning your Notebook PC is available online at www.HP.com.

CPSC report 20110620-F9C3B-2147478043. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 13, 2011, published by CPSC Jul 5, 2011

The product, in the report: HP G50 laptop computer

while using my laptop battery became hot and burned my thigh leaving a blister then subsequent scar

Model
G50
UPC
8442087184
Serial number
2CE901QYVO
Bought from
Best Buy, California
Bought
Feb 14, 2008
Where
Merced, Unspecified: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/22/2011) Hewlett-Packard Company: From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. HP treats all potential safety incident reports seriously. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20110613-03E2D-2147478285. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 8, 2011, published by CPSC Jun 29, 2011

The product, in the report: HP Laptop

My Hp Laptop Pavilion dv6 gives me mild shocks sometimes. I’ve gotten shocked from the edge but mostly when I pick it up and my finger puts force on the air openings near the front left rubber bumper on the bottom of the computer. I e-mailed HP with no reply and I called their tech support line and the person couldn’t speak english well enough to understand what I was saying. She kept asking for my name. I think it was a ploy to frustrate me and make me just say forget it.

Model
Pavilion DV6 -3217CL
Serial number
CNF0527SWJ
Bought from
SAMS CLUB
Bought
Jan 15, 2011, about then
Where
Portales, New Mexico: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/20/2011) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20110608-A1AE9-2147478429. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 5, 2011, published by CPSC Jun 27, 2011

The product, in the report: HP Pavillion Laptop

Laptop battery becomes dangerously hot. One afternoon, while my husband had been working on homework at our dining room table for less than an hour, the heat of the laptop battery caused our table’s glass top to spontaneously shatter-- throwing a large piece of glass into his lap and splitting the entire tabletop. My husband was very fortunately not injured in this incident. At a later date, the overheating battery also caused the laptop’s own screen to crack and shatter upon closing.

Model
Pavillion
Serial number
2ce8072xr7
Bought from
HP online
Bought
Feb 8, 2008, about then
Where
San Francisco, California: Home/Apartment/Condominium
Who was involved
Age 28, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/17/2011) Hewlett-Packard Company: At HP, all potential safety concerns are treated seriously. HP has received a report from the customer and will work with the customer to conduct further analysis of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed

CPSC report 20110605-3A559-2147478517. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 4, 2011, published by CPSC Jun 27, 2011

The product, in the report: HP Pavilion dv 8000 battery GC0200003r10-05b043y

My notebook is a HP DV8000 and the battery is not part of the recall. The battery get so hot when charging that we do not leave it unattended when charging. We must plug it in while it is being used. This has been a problem since it was new and remains a problem to this day. I think the recall has not yet been expanded enough. They simply have a design problem and should replace any of the fire causing (and concern causing) batteries.

Model
DV 8000
UPC
?
Serial number
gc020003r10-05b043y
Bought from
Costco, Washington
Bought
Dec 10, 2007, about then
Where
Port Ludlow, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/17/2011) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20110604-7615D-2147478547. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 1, 2011, published by CPSC Jul 11, 2011

The product, in the report: 17” lap top

Consumer feels that his laptop could pose a fire and burning hazard.
Consumer said that she had her laptop on her lap when her left tight got burned while she was working with it. Consumer stated that her laptop gets overheating and shut it out by itself.
Consumer stated that this issue had happened to her a few time.
Consumer called and explained incident to mfr’s rep. (name unknown) who said that the product is not longer under warranty.

Model
CT68ZBQN2RYY02WM
Serial number
CNF018032T
Bought from
Walmart, North Carolina
Bought
Jul 7, 2010
Where
Charlotte, North Carolina: Unspecified
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(6/27/2011) Hewlett-Packard Company: HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.

CPSC report 20110601-8F185-1185315. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2011, published by CPSC Jul 1, 2011

The product, in the report: Laptop Computer

I have an HP pavillion dv6. It gets very hot. I have heard screeching noises inside of it and smoke has come out of it. I make sure to keep it shut down because I worry that it will get to hot and catch my house or something on fire. I have contacted HP and they won’t do anything about it.

Model
pavillion dv6
Bought from
August 2009
Bought
Aug 16, 2009
Where
MOOREFIELD, West Virginia: Home/Apartment/Condominium
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand HP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/20/2011) Hewlett-Packard Company: In cases with the same symptoms described by the customer the following links may have resolved their issues. Information regarding notebook care and use is available in the Safety and Comfort Guide under Notebook Computer/General Prevention. Additional information regarding Cleaning your Notebook PC is available online at www.HP.com.

CPSC report 20110601-93F48-2147478652. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2011, published by CPSC Jun 23, 2011

The product, in the report: 6730b HP laptop

My HP 6730b laptop has the same as as Release #11-234 from CPSC. I have another colleague with the same laptop who has the same overheating issue as this release details. However the 6730b is not included in the recall.
I’m not even sure that the battery is at fault. When pressure is put on the top of the case, I suspect the power button is continuously depressed as a result and the battery depletes quickly with a lot of heat generated. I have to take the battery out when I travel because the laptop gets so hot.

Where
Unspecified: Unspecified
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand hP, made or sold by Hewlett-Packard Company
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/9/2011) Hewlett-Packard Company: HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our records.

CPSC report 20110601-BB53A-2147478635. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

HP computers and video games

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