Samsung phones and phone accessories

The reports, as CPSC published them

101. No one hurt

     Made Mar 2, 2017 · , sent to the company May 3, 2017 · , published by CPSC May 17, 2017

     The product, in the report: Samsung Galaxy Note7 64GB - Black Onyx Model: SMN930VZKA

     Dear [REDACTED] Your name was given in the newspaper article https: //www. theguardian.com/technology/20 16/oct/19/ Samsung-galaxy-note-7-fire-damage-owners-angry About how Samsung is failing to compensate

     I have been in contact with Samsung since October the 11th Via twitter email and letter but have not had any resolution of the Refund $1672.78

     I purchased a Galaxy Note7 64GB model SM-N930VZKAVZW while in the US.

     My Note 7 has caught fire it was recalled [REDACTED], [REDACTED], Samsung Electronics America, Inc. announced on Thursday 13/10/2016 full refund plus $25 for those take a full refund

     I am registered on registered at https: //www.samsung.com/us/ support/ account/[REDACTED]

     The damage was a burnt surface to [REDACTED] table http://www.[REDACTED]/ [REDACTED] right sit/stand, birch veneer, black [REDACTED] Article Number: [REDACTED]

     My Samsung Galaxy Note7 64GB - Black Onyx model is: SMN930VZKA from Best Buy SKU: 5561202 Item Total $978.78 (Product Price $899.99+Sales Tax, Fees & Surcharges $78.79)

     [REDACTED]

     My receipt is attached

     I have never received any action from Samsung and wish to file a complaint with U.S. Consumer Product Safety Commission (CPSC)

     Yours sincerely

     [REDACTED]

     Model

     SMN930VZKA/ Galaxy Note7 64GB /

     Bought from

     Best Buy, Minnesota

     Where

     Bugbrooke, United Kingdom: Unspecified

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

102. No one hurt

     Made Feb 22, 2017 · , sent to the company Mar 2, 2017 · , published by CPSC Mar 16, 2017

     The product, in the report: Samsung Android Cell Phone Galaxy Light 8 GB

     Elderly, disabled female was charging her Samsung SGH-T399 android cell phone and it caught fire. The battery expanded violently and emitted flames then ignited papers and other items on her kitchen counter. The cell phone battery cover separated from the phone and the battery came dislodged. The two cell phone pieces appeared undamaged. Charger was a Samsung brand. Fire damage occurred to the wall, countertop and to personal items. The female extinguished the fire with water from the sink. She was not injured.

     Model

     SGH-T399

     Serial number

     RV8F10DEPDH

     Where

     Seven Fields, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 92, Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung Galaxy Light, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

103. No one hurt

     Made Feb 6, 2017 · , sent to the company Mar 17, 2017 · , published by CPSC Mar 31, 2017

     The product, in the report: Samsung Galaxy S7, black

     This weekend, my husband’s Samsung Galaxy S7 phone was sitting on a countertop, not plugged in, when suddenly there was a popping sound, and smoke began spewing out of the phone. My husband grabbed our toddler and ran out of the apartment, and my father used an oven mitt to take the phone onto our balcony. It was extremely hot, and was melting plastic onto the glove. It also melted through the case. We aired the apartment out, but it took hours for the smell to go away, and we had to scrub everything on the countertop (and throw a bunch of stuff away because the smoky chemical smell was so strong). We are so lucky that no one was hurt, and that our daughter didn’t breathe too much of the smoke, but it was a scary experience.

     Bought from

     Verizon

     Bought

     Apr 14, 2016

     Where

     Brooklyn, New York: Home/Apartment/Condominium

     Who was involved

     Age 1, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsugg, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

104. Hurt, no treatment

     Made Feb 4, 2017 · , sent to the company Feb 21, 2017 · , published by CPSC Mar 7, 2017

     The product, in the report: Samsung Galaxy S7 Edge

     My Samsung Galaxy S7 Edge phone said it needed to update the operating system and I did it which took over an hour. I was surprised how long it took as I needed to make a call but was not able to on time. I was talking on the phone about two hours and had to plug it in so it did not go dead. I noticed ut was draining pretty fast and that was strange as the display turns off when talking and I had it plugged into a Samsung charger. but I had to end my call as it got too hot and noticed I was sweating just sitting talking and the person I was talking to informed ne my voice was cutting out. After the call my face felt strange and I put the phone in the freezer as it got so hot I could not hold it and it showed low battery but I could not turn it off and thr display was not responding. I went to the bathroom as I was soaking in sweat as the phone was so hot and had been by my head and I realized I had a red rectangle shaped on my face where the phone was and little water blisters. After the phone cooled down in the freezer I was able to recharge it as it had no charge and when I turned it on I could see the image of the keyboard was burnt into the screen. I over the next week noticed it no longer kept a charge for long and if left sitting doing nothing it would get really hot. I looked online and some suggested using an app to control the battery but it was no help. It keeps getting too hot and the temp shows it reaches 300 deg F. The battery drains super fast and the image of the keyboard is permanently burnt into the screen. Sprint where I got it said I have to pay $200 to exchange it saying its not repairable. Samsung the manufacture says I have to send it to them and wait up to 11 days and I had to buy a Tracfone as I already got the sunburn blisters so don’t want to have that happen again as I do not feel pain due to medication I take. I can’t be without a phone for weeks as I have medical issues and depend on it but my Samsung is neither safe nor reliable. Sprint said I am responsable to pay for my contract even if I have no phone to use on it. Now I’m stuck having to use my Sansung phone and limit how long and cool it in the freezer. Sprint nor Samsung seems concerned and even when I contacted Samsung telling them its so hot it burns my hands they asked I turn it back on to get them some codes off the phone and I explained its in the freezer and the battery is dead and said it burnt my face and I think its unsafe to turn on they asked I try anyways.

     Model

     Galaxy S7 Edge

     UPC

     SPHG9532BKS

     Serial number

     35591107110324

     Bought from

     Sprint

     Bought

     Jun 1, 2016, about then

     Where

     Greenfield, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Age 46, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

105. Hurt, no treatment

     Made Jan 31, 2017 · , sent to the company Feb 15, 2017 · , published by CPSC Mar 2, 2017

     The product, in the report: Samsung galaxy edge 7 plus platinum

     My samsung edge 7 plus gets extremely hot during use, it gets so hot that it can barely be held. Sometimes when it overheats and gets extremely hot it will.power down instantly interrupting use. In addition, my phone became so.hot at one.instance that when my daughter went to answer my phone and put it to her ear and face she dropped phone stating that it burned her face although no burn marks her face was physically red where the phone had touch her face and ear. I believe this is a major concern to be taken.into full consideration. I believe the heat and possiblity for phone to become so hot that it explodes or cause undue harm and pain is very likely.

     Bought from

     Verizon

     Bought

     Jul 12, 2015

     Where

     Weems, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 9, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung edge plus 7, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

106. No one hurt

     Made Jan 25, 2017 · , sent to the company Feb 15, 2017 · , published by CPSC Mar 2, 2017

     The product, in the report: samsung galaxy s7 cell phone black case

     The back camera glass shattered. There are numerous reports on line of this happening with the Samsung Galaxy S7 phone. I sent it to Samsung for repair since the phone had been a protective case and was never dropped. However Samsung says the glass was not defective and is charging $70.21 to fix the phone. Because the phone was not dropped or anything pushed into the glass cover it is a flaw in the device. And with so many people having this issue needs to be investigated. The broken glass could cause injury to the user.

     Bought from

     t mobile

     Bought

     Aug 16, 2016

     Where

     germantown, Maryland: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

107. No one hurt

     Made Dec 23, 2016 · , sent to the company Jan 4, 2017 · , published by CPSC Jan 19, 2017

     The product, in the report: It is a wall plug cell phone charger. It is white in color and 1.5 in tall 1 inch wide and .75 in thick. two prong plug in detachable cable

     I was sleeping and I heard my phone making the noise like it was being plugged in and out. I got up checked it out and found the cable secured to the phone just fine. I checked the charger base. This was so hot the plastic was melting. I immediately unplugged it. Had I not woke up I am sure it would have started fire.

     Model

     ETA-U90JWE

     Serial number

     DW1D915DS/B-HD

     Bought from

     T-mobile

     Bought

     Sep 30, 2015, about then

     Where

     Fridley, Minnesota: Home/Apartment/Condominium

     Who was involved

     Age 36, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

108. No one hurt

     Made Dec 18, 2016 · , sent to the company Dec 27, 2016 · , published by CPSC Jan 11, 2017

     The product, in the report: samsung cell phone model galaxy S 5. Model Number : SM-G900TZKATMB

     Samsung galaxy S 5 cell phone battery fire explosion . I had this phone more than 1.5 yr which got hot sometimes while charging or sometimes talking on phone. i reported this problem twice with tmobile where i bought phone from. but around OCT 7th 2016 while charging phone got too hot then i saw slight white smoke from phone so i took off phone from charging and open phone to remove battery. then gradually some increased and phone got on fire and exploded inside my home damaging molding , tiles and shoes.

     Model

     samsung galaxy S 5

     Bought from

     tmobile, New Jersey

     Bought

     Nov 23, 2014, about then

     Where

     edison, New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 42, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

109. First aid

     Made Dec 13, 2016 · , sent to the company Dec 21, 2016 · , published by CPSC Jan 6, 2017

     The product, in the report: Samsung Galaxy S7 Edge

     I am writing to inform you that there have been numerous consumer reports of the Samsung Galaxy S7 Edge over heating and the screen cracking. My wife’s phone got so hot the screen cracked and burned her hand slightly. I have notified Samsung several times via phone as well as through the social media facebook page and all I get is the run around and they are quoting “because of the state of our company, we are not accepting any repair requests” and not repairing nor giving any alternatives for this hazardous device. I had sent my device in for repair and and they didn’t even have it a day before they packed it back up and sent it back to me un-repaired accusing me of damaging/dropping the phone. there is no sign of abuse on the phone. Finally they are having me send my phone in to reevaluate to possibly fix or replace it with another Samsung Galaxy S7 Edge. I do not feel safe having one of my family members using this replacement phone and I think that the Samsung Galaxy S7 Edge should be on a recall notice for over heating.

     Model

     SM-G935PZSASPR

     UPC

     i dont know

     Serial number

     35591107316397

     Bought from

     Sprint, Idaho

     Bought

     Jun 1, 2016

     Where

     Moscow, Idaho: Home/Apartment/Condominium

     Who was involved

     Age 44, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung Galaxy s7 Edge, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

110. No one hurt

     Made Dec 2, 2016 · , sent to the company Mar 13, 2017 · , published by CPSC Mar 27, 2017

     The product, in the report: Samsung Galaxy S5 16GB IMEI 357536/06/141483/7

     Text of Consume’s message dated November 19, 2016 (excerpted):

     After recent problems with the Samsung Galaxy Note 7 I was wondering whether Samsung should also recalled the Galaxy S5.

     I had the misfortune to purchase the S5 only to experience the battery swelling so much that the face of the phone was detached from the base. Fear of the phone causing a fire I retumecl to T Mobile only to be told I definitely should not use the phone. I had to purchase another phone the Galaxy J7 for $520.35 (no rebate, no credit, no apology).

     I am sure I am not the only one to have had such an experience with this defective Samsung Product, and fortunate not to have experienced an explosion or fire.

     I have enclosed a photo of my phone showing the raised face. I am still in possession of this phone should further Investigation be required.

     Model

     SM-G900TuD

     Bought

     Mar 15, 2015, about then

     Where

     Unspecified: Unspecified

     Who was involved

     Age 78, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung / T-Mobile, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

111. No one hurt

     Made Dec 2, 2016 · , sent to the company Dec 12, 2016 · , published by CPSC Dec 27, 2016

     The product, in the report: Samsung Galaxy S7

     On 11/27 I was prompted by my Samsung Galaxy S7 to download an update. I was driving on the free way and noticed a bad smell shortly after the update began. I tried to pick up the phone and the case was soft and warped, the phone was uncomfortably hot and the smell got so bad, my husband thought the phone was going to catch fire or implode. He rolled down his window and threw the phone in the back of the truck to cool it down(the weather was cold and raining) once we got to our destination, we grabbed the phone and it was drained from 99% battery to 19% battery in less than an hour but it remained cool as I did not use it or plug it in. The next day, in the car on my commute I had to plug it in to charge it and the smell came back, the phone got hot and melted a rubber portion and the buttons popped out on the sides. I contacted Samsung and after explaining what happened they instructed me to put the phone in a plain cardboard box and ship via [REDACTED] to Plano Texas. They said that using air mail would get it there in less than 2 days so they could take apart the phone before they would replace the phone since I bought it from Verizon, I told the Samsung employee a cell phone is business critical , I commute 5 hours a day and it is unsafe and I can not do my job without a phone for a week or more. She said that I should then take the phone to Verizon to get rid of it. Now, Verizon will not trade the phone in as it is a “potential Safety Hazard” and said I need to work with Samsung. If I pay out of pocket for a Smart phone, an est for a [REDACTED] is 800-900 or an [REDACTED] is 700-900. The Samsung is less than a year old and I fear that charging this phone unattended or leaving it in my house or car is a hazard and can not get assistance from either the seller(Verizon) or the manufacturer(Samsung). Is there any assistance available?

     Model

     Galaxy S7

     Serial number

     357754072782023

     Bought from

     Verizon, Washington

     Bought

     May 1, 2016, about then

     Where

     Auburn, Washington: Other

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

112. Not said

     Made Nov 29, 2016 · , sent to the company Dec 7, 2016 · , published by CPSC Dec 21, 2016

     The product, in the report: Samsung mega smartphone gets very hot

     my Samsung mega smart phone gets very hot while using it, I talked to person at att store and they said to contact Samsung. sent them email, went to att troubleshooting site, and it tells me to stop using phone. but I still have to pay phone bill for phone they tell me not to use, go figure. talked to att on-line and they won’t offer anything.

     Bought from

     att

     Bought

     Dec 6, 2013, about then

     Where

     mineral ridge, Ohio: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand samsung mega, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Unspecified

113. No one hurt

     Made Nov 14, 2016 · , sent to the company Nov 23, 2016 · , published by CPSC Dec 8, 2016

     The product, in the report: Samsung S6 Active

     I leased a Samsung Galaxy S6 Active from AT&T approximately one year ago, I have recently noticed the phone getting very hot when charging it, I have always used the charger that I got with the phone. Approximately 4 weeks ago I tried to unplug my phone and the charger and phone were so hot that it was burning my fingers trying to unplug it. The following day I used a heat sensing thermometer to check the temperature of the phone, I took pictures of the thermometer on the phone and it read 152 degrees, it was so hot it actually melted the charger. I contacted Samsung and the just tell me they are sorry, but to mail my phone back to them and they will look at it, but I will have no phone in the meantime, and even after all I have paid for this phone, they are not even sure if it can be fixed or it will have to be disposed of for safety reasons. I just want a phone that isn’t going to burn my home down or harm my family.

     Model

     Samsung-SM-G890A

     Serial number

     R38G80PKF4E

     Bought from

     AT&T

     Bought

     Oct 1, 2015, about then

     Where

     NORTH BROOKFIELD, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Age 37, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

114. No one hurt

     Made Nov 9, 2016 · , sent to the company Nov 18, 2016 · , published by CPSC Dec 5, 2016

     The product, in the report: Samsung Note 7 Original Version

     Samsung Note 7 - Too hot to hold.

     My girlfriend and I both purchased our Note 7s from Verizon the same day. Less than a month later we start to hear the reports about the recall on these phones because they are extremely dangerous.

     We have gone into two different Verizon stores and called their 1-800 number several times and we get different answers every time we call. Verizon wants us to pay another downpayment for NEW phones when they haven’t refunded our previous downpayment of $340 that we made when we purchased these defective phones. We were told that our original downpayment would be refunded within 2-3 billing cycles. While we wait I can’t even hold my phones at times, because it is so HOT!

     We have called Verizon’s 1-800 number and got a woman who said she would handle our issue and order us new phones, but once she gets to the end of the process she is stopped and told that we have to pay a second down payment!

     When we call Samsung, Samsung wants to give us the full amount for the phones if we ship them back to Samsung, but Verizon will not let us do that because they want the phones in order to give us new phones!

     Please help!

     Model

     Samsung Note 7

     Bought from

     Verizon

     Bought

     Aug 26, 2016

     Where

     Clarksville, Indiana: Other

     Who was involved

     Age 34, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung Note 7, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

115. No one hurt

     Made Nov 7, 2016 · , sent to the company Nov 18, 2016 · , published by CPSC Dec 12, 2016

     The product, in the report: Samsung s4 phone charging in electrical outlet item # SPHL720TWT SAMSUNG L720T WHITE

     Samsung S4 exploded in the middle of the night while charging in my child’s bedroom. It was on fire. Sounded like an explosion...like a bomb went off. Smoke alarms started due to fire. Absolutely terrible and did lots of damage. This is an immediate safety concern. I am very upset about this safety hazard and consumers should be aware of this danger. I am having trouble downloading images..but I will try again. The images are shocking.

     Bought from

     Sprint, Colorado

     Where

     Broomfield, Colorado: Home/Apartment/Condominium

     Who was involved

     Age 38, Female

     The reporter’s relation to them

     Self

     As this report names them

     made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

116. No one hurt

     Made Nov 1, 2016 · , sent to the company Nov 9, 2016 · , published by CPSC Nov 25, 2016

     The product, in the report: Samsung Galaxy S6 phone

     I was charging my Samsung Galaxy S6 overnight with the charger that was provided with the phone. The phone started to smoke and sizzle in the middle of the night. Then the battery exploded and the front and back of the phone was burned. The room filled with smoke and the nightstand it was charging on was also burned where the phone was sitting.

     Bought from

     Verizon, New Jersey

     Bought

     Aug 14, 2015, about then

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

117. No one hurt

     Made Oct 28, 2016 · , sent to the company Nov 21, 2016 · , published by CPSC Dec 6, 2016

     The product, in the report: Galaxy S7 Edge Cell Phone SM-G935A SW-VERG935AUCS2APC2 IMEI 35844507960153 ICCID 89014103278942122436 AT&T 6358A

     The consumer indicates that his phone started freezing every couple of minutes an it would not function at all as the screen also goes black. The cell phone gets really hot when it is not being charged.

     The consumer contacted the Manufacturer and explained the situation. The representative he spoke to informed him that they could not assist him as the phone was sold by a different retailer.

     The consumer contacted the retailer and explained the situation. He received a replacement and refurbished phone however this one malfunctioned as well and so the consumer sent this one back.

     The consumer plans on keeping the unit for at least the next thirty days in case an emergency ensues.

     Model

     Unknown

     UPC

     Unknown

     Serial number

     Unknown

     Bought from

     ATT, Arizona

     Bought

     Apr 15, 2016, about then

     Where

     Sun City West, Arizona: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

118. No one hurt

     Made Oct 24, 2016 · , sent to the company Nov 1, 2016 · , published by CPSC Nov 16, 2016

     The product, in the report: Samsung Galaxy S5, Electric Blue cellphone.

     My daughter, [REDACTED], has a Samsung Galaxy S5 cellphone. For many weeks it has been getting hot and overheating. It will shut down without prompt or without any button being pushed. The screen would become so hot that [REDACTED] could not touch the device. She could not put the phone in her pocket because of the extreme heat. Finally today the device got so hot that it overheated and cracked the glass on the front of the phone.

     Model

     Galaxy S5

     Serial number

     990004943020780

     Bought from

     Verizon

     Bought

     Feb 17, 2015

     Where

     Flushing, Michigan: School

     Who was involved

     Age 15, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

119. No one hurt

     Made Oct 21, 2016 · , sent to the company Oct 31, 2016 · , published by CPSC Nov 15, 2016

     The product, in the report: Samsung Galaxy 6 edge mobile phone.

     The Samsung Galaxy 6 edge mobile phone caught fire while charging using the approved Samsung adaptive fast charging cord and power block. The USB port is what was damaged from burning and overheating. Phone smells of burning plastic when powered on. The USB cable had smoking emitting from it during the incident.

     Model

     SM-G925A

     Serial number

     Imei: 357741061164727

     Bought from

     AT&T

     Where

     Unspecified: Street or Highway

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

120. No one hurt

     Made Oct 14, 2016 · , sent to the company Oct 24, 2016 · , published by CPSC Nov 15, 2016

     The product, in the report: Samsung galaxy s7 edge

     I have a Samsung galaxy S7 edge, and the phone gets too hot at times to hold. I have had to replace my S7 edge already because the first one got so hot that I dropped it because it was burning my hand. After replacing the broken S7 edge with another S7 edge the problem still continued in the replacement phone. At different times the phone will be so hot to the point I cannot place it to my ear. I have reported the issue to Samsung and all they say is to send it in so they can analyze the problem.

     Where

     Tahlequah, Oklahoma: Other Public Property/Office

     Who was involved

     Age 33, Female

     The reporter’s relation to them

     Self

     As this report names them

     made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

121. No one hurt

     Made Oct 13, 2016 · , sent to the company Nov 3, 2016 · , published by CPSC Nov 18, 2016

     The product, in the report: Galaxy S6 Edge; IMEI # 357741060696844

     The consumer has an app on his device called [REDACTED]. The consumer states that about two months ago he received a message from this app that the phone temperature was too high and the phone needed to cool down. The consumer indicated that he had taken a picture and then while looking at the picture with a friend the device became hot. The consumer states that this all occurred within a minute or two. The consumer closed his email and camera app then powered down the phone. The device cooled down after a few minutes.

     The consumer contacted Samsung about the matter and he was advised to get a loaner device from [REDACTED] , his phone carrier then send his device to Samsung. The consumer went to his local [REDACTED] store but they are no longer providing loaners because consumers were not returning them and he was told he had to purchase a device. The consumer indicated that he is on a fixed income and cannot purchase a device.

     The consumer states that the device has been getting hot more frequently when being used. The consumer indicated that the device does not get hot while it is charging. The consumer also indicated that he has only downloaded one app, the [REDACTED] and he had it for about 6 months. When the device becomes hot the consumer places a towel over the phone and puts it down so it can cool. The consumer is concerned that his phone can explode or catch on fire. The consumer indicated that he places the towel over the phone because the back is made of glass.

     Model

     Galaxy S6 Edge

     UPC

     Unknown

     Serial number

     R38G30LP02Y

     Bought from

     www.samsung.com

     Bought

     Apr 1, 2015, about then

     Where

     Atlanta, Georgia: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

122. No one hurt

     Made Oct 11, 2016 · , sent to the company Oct 19, 2016 · , published by CPSC Nov 9, 2016

     The product, in the report: Samsung galaxy s6

     My Samsung galaxy S6 exploded on my night stand in the middle of the night on Saturday, august 13th. The device caught fire as well as my nightstand. It also sent little embers onto my bedding. Had I not woken up I have no doubt I’d be dead or seriously injured.

     I was told by Samsung and that this incident hadn’t happened before and that they would replace with a new s6 sine they determined it was a faulty battery. They did but the replacement phone was faulty. I ended up trading for a new S7.... 2 weeks later I hear all over the news these phones are exploding everywhere.

     The reason for my report is I heard on good morning America today that Samsung has stated no other known problems on any phone but the note 7. Which is completely inaccurate. My s6 exploded, they told me no known problems.

     Model

     Galaxy S6

     Bought from

     Tmobile

     Bought

     Nov 11, 2015

     Where

     Shawnee, Kansas: Home/Apartment/Condominium

     Who was involved

     Age 37, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

123. Hurt, no treatment

     Made Oct 10, 2016 · , sent to the company Oct 18, 2016 · , published by CPSC Nov 1, 2016

     The product, in the report: Samsung Galaxy Note 7

     Samsung Galaxy note7 exploded I had made several attempts to exchange it with Sprint but was turned away. Calling corporate I was just told to wait until new phones were in stock, I was never offered a temporary phone. It has been a week now and they are still refusing to give me a temporary phone

     Model

     Note 7

     Serial number

     35958907273900

     Bought from

     Sprint

     Bought

     Aug 25, 2016, about then

     Where

     boca raton, Florida: Other Public Property/Office

     Who was involved

     Age 34, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

124. No one hurt

     Made Oct 10, 2016 · , sent to the company Oct 18, 2016 · , published by CPSC Nov 8, 2016

     The product, in the report: Samsung Note 7 new version silver

     I received my replacement phone about on Thursday It is Monday now. I plugged it in to charge came back 15 minutes later the phone was so hot I could not touch it. I Unplugged my phone waited another 15 minutes . It cooled down I used it for about an hour before it became severely Hot again. I only plug it in at night away from anything and where my son can’t get a hold of it. It still gets hot after An hour or so of use. Charging I’m not sure I turn it Off and charge at night. I try not to charge in car I’m afraid of something happening to my nice 2016 [REDACTED].

     Where

     Stockbridge, Georgia: Home/Apartment/Condominium

     Who was involved

     Age 28, Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

125. First aid

     Made Oct 7, 2016 · , sent to the company Oct 18, 2016 · , published by CPSC Nov 8, 2016

     The product, in the report: Samsung Note 7

     I sustained blisters and minor burns to my hand from Note 7 on August 29, 2016. This company has no remorse for my injury and have agreed to compensation and are not following through. Is Samsung having problems with the replacement device? Upon contacting this company they reply by no comment. Thank you

     Model

     Note 7

     Where

     Boutte, Louisiana: Home/Apartment/Condominium

     Who was involved

     Age 49, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

126. Seen by a doctor or nurse

     Made Oct 7, 2016 · , sent to the company Oct 18, 2016 · , published by CPSC Nov 8, 2016

     The product, in the report: Samsung S5 phone. I had my first one less than a year and the cord started smoking & sparking as I watched (was not bent/ played with spent years in a fire dept I know how to treat cords) it had been over heating for months hit to the touch. (when it burned my face significantly I treated myself & returned it to the store. They got me a new phone that burned me with blisters within 2 or less weeks... Including in the parking lot of Verizon when going to return phone #2 after burn #2

     I had a Samsung S5 phone which got unusually hot. I didn’t realize how hot (due to nerve damage in my face) and received a large phone shaped burn on my face, similar to a severe sunburn. I returned this phone to Verizon MayJune2015. I received a new Samsung S5 and within a few weeks received 2 severe burns on my hands! I received medical attention at a dermatologist office. After seeing the new issues I felt I needed to say something as the call center employee from Samsung told me at the time they were having a “Major Problem with the S5 overheating, catching fire and causing severe burns”. I went into my Verizon store and DEMANDED a different brand replacement phone after talking to the “chatty” Samsung help line guy in the Philippines! Please do not limit your investigation and yes I have evidence and would swear under oath! Sincerely, [REDACTED] [REDACTED]

     Bought from

     verizon

     Bought

     May 15, 2015, about then

     Where

     Portsmouth, New Hampshire: Home/Apartment/Condominium

     Who was involved

     Age 40, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung S5 phone, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Seen by Medical Professional

127. No one hurt

     Made Oct 1, 2016 · , sent to the company Oct 11, 2016 · , published by CPSC Oct 25, 2016

     The product, in the report: Samsung Galaxy 7S smartphone, [REDACTED]protective phone case, screen saver for front of phone

     On July 26, 2016, I purchased a Samsung Galaxy 7S at full price to use as a prepaid phone at The Verizon Wirelesss store in Cherry Hill, NJ, located at 2110 E. RT 70. I asked my salesclerk,[REDACTED], if I could purchase an extended warranty. I was told I could not because I paid for the phone in full to use as a pre-paid. It did not sound correct to me, but she wouldn’t budge. My bill of sale invoice number is: [REDACTED]. Recently, I started having issues with the phone getting extremely and dangerously hot. When I called to report the issue, I was told that my model was not recalled and they won’t replace it either because it is over 30 days from my purchase. This phone should be at least covered by the one year manufacture warranty that comes with all their products. I also followed all the tips suggested to keep a smartphone from overheating, but none seemed to work. My issue got worse an worse and came to a head last night when the phone got so hot that it melted into the [REDACTED] case and the screen saver. Thank God it was laying on my outback glass patio table and not in my pocket where it usually is because then it could have caused me serious injury or harm. Today I called the same Verizon store that I bought the phone and case from at approximately 11:45 am to rectify this issue. The woman who answered the phone responded to my issue by stating, “It happened to less than 1% of the people in China. I have 5 customers and no time for this [REDACTED].” She told me to call the main Verizon number. When I called them, they re-directed to Samsung. The number given to me by Verizon for Samsungg along with the number I found on their site wound up being a number I waited on hold for and was then solicited to a sex phone operation, while the other one wound up being a short series of commercials that led to an automated voice saying, “Please hang up.” I am frustrated beyond belief and outraged at the way I have been and continuously am spoken to and dealt with by these companies. I paid $800 for the phone and case just a little over 2 months ago and tried to buy an additional warranty which woulddn’t even apply in this case because all of their products have a one year manufacturers warranty. It is unacceptable that I couldn’t get the extended one and find the matter in which II’m being treated irreprehensible. All I want is what is fair and that should be a replacement of my Glaxy s7 and [REDACTED] case which were damaged due to faulty construction of the device. The only thing I am glad about is that I did not get ignored nor did a fire start by this possibly overheating on furniture. How do I get this outrageous situation rectified? I marked the incident date as the day I bought the phone because that was my first issue with poor customer service in this whole ordeal. The phone melted itself to the case yesterday September 30, 2016, and today, Octoberr first is when I was cursed at by a Verizon sales associate on the phone and given the runaround by both companies. I can not be without a cell phone because I am job hunting and waiting for call backs from the interviews I went on last week. If I wind up being screwed over all this money for this faulty phone and miss out on an employment opportunity, livid will not even describe my mood.

     Model

     Galaxy 7S

     UPC

     8872761135649

     Bought from

     Verizon Wireless

     Bought

     Jul 26, 2016

     Where

     Marlton, New Jersey: Other

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

128. No one hurt

     Made Sep 30, 2016 · , sent to the company Oct 11, 2016 · , published by CPSC Oct 25, 2016

     The product, in the report: Samsung smart phone galaxy s6 active

     9-26-2016 I woke up at 5:30 took phone off charger and did usual checking email and played games on phone until 6:30. Phone was not hot that I could tell. After taking kids to the bus about 20 minutes without using the phone I took it out of my pocket laid it on my bed and it popped really loud and start spewing smoke and melted plastic out of the phone on both ends, screen shattered and the case melted. The smoke alarms went off and the phone was too hot to touch. So much smoke it took all day with Windows open and fans blowing out the windows to get the burnt plastic smell out od the house. Burned my sheets but because of the case the damage was minimal. I believe there is a problem with this phone battery also. I have talked to Samsung with no resolution as of 10-30-2016. They tell me someone will call me and I have to call and get different info each time and I have sent all the documentation. They have asked for. I was just seconds from removing the phone from my pocket and just seconds from being injured. This is a safety concern that should be looked into.

     Model

     samsung galaxy s6 active

     Bought from

     wise wireless

     Bought

     Aug 24, 2015

     Where

     rhome, Texas: Mobile/Manufactured Home

     Who was involved

     Age 34, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

129. No one hurt

     Made Sep 26, 2016 · , sent to the company Oct 3, 2016 · , published by CPSC Oct 18, 2016

     The product, in the report: Samsung Galaxy 7

     [REDACTED] phone charger was plugged in to outlet, [REDACTED] cord /cable was plugged into that, it was being used to charge Samsung Galaxy 7. The phone beeped like the cord came out of the phone, it bleeps one tone when it is connected to the charger to let you know it’s properly connected. Approx 20 minutes later it beeped again, sometimes it will do that when the connection is broken. I grabbed the phone and pushed the end of the charger cord into the phone to make sure it was connected. The end of the cord was hot, melted and smoking.

     Model

     Galaxy 7

     Where

     Neenah, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     Reports CPSC links to it

     20160917-C7AE2-2147414034

     How badly, in CPSC’s words

     Incident, No Injury

130. Not said

     Made Sep 24, 2016 · , sent to the company Oct 3, 2016 · , published by CPSC Oct 18, 2016

     The product, in the report: Note 7 recall pho e

     Recall samsung note 7 cannot be replaced because of bacl cover cosmetic damage. Provider says sa.sung requires damage to be fixed first

     Bought from

     Costco verizo

     Bought

     Aug 29, 2016

     Where

     Linden, New Jersey: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung note 7, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Unspecified

131. No one hurt

     Made Sep 23, 2016 · , sent to the company Oct 3, 2016 · , published by CPSC Oct 18, 2016

     The product, in the report: Samsung Galaxy Note 7

     I have a Note 7 in which I cannot get rid of because I purchased it from Sam’s Club (The worst customer support on earth) and they have no clue what to do about it.

     If Samsung has sold me a device that DOES not work, I’m entitled to a replacement until the device is FIXED.

     Samsung HAS been terrible at getting back to my self and over a dozen people I’ve spoken with. My phone does get hot often. So I decided to just turn it off. About 3 weeks now.

     Samsung rarely answers any questions I have, I they tell me is turn off your device so you won’t get burn (And we won’t sue you) but what then? What are we supposed to do with our devices?

     I paid $900 for a phone that can hurt me and my family and now it is sitting on my desk gathering dust and SAMSUNG can’t do NOTHING to get this problem fixed. They gave me no options. They said contact the people who sold you the phone. Sam’s Club had NO CLUE what to do. For the first 2 weeks they had no idea these phones were a problem. Once they found out, they said you can return and exchange it for another one but only to the store you bought them... Which is 600 miles away.

     So, now I have to go out, spend money in buying a new phone because I can’t use the $900 ticking bomb and there is no way I’m traveling 600 miles to get an inferior phone or go to the trouble of returning and having to deal with all the Verizon craziness of getting the up-grades back into the account and what not.

     This has been extremely FRUSTRATING and no one is doing anything. We little people have little saying and when it is all done, for our troubles we get $25. Really? This has to be a joke. Can you guys help in any way?

     It seems like I’m guilty of first of all, buying the phone, then buying from a company that does not care about their customers on a Network that could care less for it’s customers as well.

     I’m out of options here.

     My phone got EXTREMELY HOT on the 1st of September when I was charging it in my car. Then as I went to search for reason I stumbled upon the mess that has been going on. I turned the phone off and it has been off since then.

     Model

     Note 7 - SM-N930V

     Serial number

     359456071120662

     Bought from

     Sam’s Club, California

     Bought

     Aug 21, 2016, about then

     Where

     Bakersfield, California: Other Public Property/Office

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung Galaxy Note 7, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

132. First aid

     Made Sep 23, 2016 · , sent to the company Oct 3, 2016 · , published by CPSC Oct 18, 2016

     The product, in the report: Samsung galaxy s6. Blue. On AT&T network. SM-G920A code on back.

     I was using my Samsung Galaxy S6 phone for directions when it started reporting it no longer had service. It then got very hot near the power button. I burnt my finger trying to get it to turn off. Now, when in airplane mode or just using the WiFi, the phone runs at normal temperature. When I try to use the cellular network it immediately starts getting hot. Despite getting hot enough that I got a burn that blistered, the phone has never reported itself as being overheated.

     Model

     Galaxy S6 on AT&T network

     Bought from

     eBay

     Bought

     Jul 11, 2016

     Where

     Columbus, Ohio: Home/Apartment/Condominium

     Who was involved

     Age 28, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

133. No one hurt

     Made Sep 21, 2016 · , sent to the company Sep 30, 2016 · , published by CPSC Oct 17, 2016

     The product, in the report: white 64gb samsung galaxy 6

     i have a galaxy s6 and i have had problems with it since i got it the battery dies quickly within 2 hours and also none of the original chargers work and to make matters worst sometimes it heats up to the point where it cant be used because itll burn . i have contacted samsung and they say theres nothing they can do unless i send my phone in and they can issue a problem and fix it but i have to be without a phone for 2 weeks or more. i think its ridiculous that it didnt raise flags that the phone heats up and the [REDACTED] has problems and esxplodes and its being recalled ?? i feel its a safety issue once a phone heats up, does my phone have to explode in order for samsung to help me out with a better solution? i love my phone and i just want samsung to help me and pay attention to the fact my phone heats up.

     Model

     SAMSUNG-SM-G920A

     Serial number

     R38G40BT7JK

     Where

     Washington: Home/Apartment/Condominium

     Who was involved

     Age 2, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

134. No one hurt

     Made Sep 20, 2016 · , sent to the company Sep 28, 2016 · , published by CPSC Oct 13, 2016

     The product, in the report: Samsung Galaxy Note 7

     I had purchased a Note 7 on Craigslist and was returning home from the purchase with my buddy. I was charging the phone in the car and noticed it began to get quite hot to the touch, so I placed it in its box, closed the flap, and put it on the floorboard to continue charging. After about maybe 10 to 15 minutes we noticed a strange chemical smell, then there was a loud “POP” and the box was on fire and smoking. I instantly grabbed the box and threw it out the open window while we were going down the road, as to avoid injury to myself or the car, and to make sure it didn’t cause my friend to crash. This was before the recall had been made, so I was unsure of what to do or what had really just happened. About a week later I saw the recall from Samsung, so I emailed them and was assured I would have their full support, I then called a few times to explain again what had occurred to them and went about the process of getting my replacement. Samsung is in the process of getting me my replacement now, buy are trying to change their terms and are asking for the IMEI and/or a reciept to complete the replacement, (Even after they have said they will replace or refund ALL Note 7’s, your official recall has came out, and the factwo that it exploded.) which I have neither as the phone and box were destroyed by the fire and lost in the actions I took to protect myself and my friend, and there was never a reciept, as it was a seller to seller sale, and none are usually provided, and if are, aren’t considered official enough in most cases. Luckily there were no injuries or property damage to myself, my friend, or the car, just the Note 7, likely because of it being contained in the box during the explosion, and my quick actions. I’m contacting you today so that you may require Samsung to do its duty, right it’s wrong for releasing a faulty product to the consumers without proper testing and replace my Note 7, no more beating around the bush and trying to get over on me or any others that may have similar issues. Thank You.

     Model

     Galaxy Note 7

     Bought from

     Craigslist Seller

     Bought

     Aug 26, 2016

     Where

     Lafayette, IN, Indiana: Street or Highway

     Who was involved

     Age 28, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

135. No one hurt

     Made Sep 19, 2016 · , sent to the company Sep 30, 2016 · , published by CPSC Oct 17, 2016

     The product, in the report: Samsung Galaxy S4, 32 gig, white frost Device/SIM ID number 990004457429698

     I purchased a Samsung Galaxy S4 from Verizon on 5/17/2014. It had Android OS version 4 at the time. I had no issues with the phone until Samsung pushed out an update for Android OS version 5. The battery drained quickly, and then it started getting warm. On the evening of 10/23/2015, I was texting and the phone became so hot I had to let go of it. My husband was sitting across the room and both of us could smell the phone, it got that hot. I took the phone to Verizon and they informed me it was a known issue, and I had to give them the phone, and then purchase another one because I had the phone over one year. I ended up with an [REDACTED] and the retail price was $552.00. I signed up for the 24 month payment plan because I don’t have that kind of money to buy it outright.

     Model

     I do not know

     Where

     South Bend, Indiana: Home/Apartment/Condominium

     Who was involved

     Age 63, Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     Reports CPSC links to it

     20160919-A5C75-2147413988

     How badly, in CPSC’s words

     Incident, No Injury

136. No one hurt

     Made Sep 17, 2016 · , sent to the company Sep 30, 2016 · , published by CPSC Oct 17, 2016

     The product, in the report: Samsung Galaxy Avant Size: 5.23 x 2.60 x 0.39 Display: 4.5 Operating system: Android™ KitKat 4.4.2 Memory: 16 GB, 1.5 GB RAM Battery type and size: 2100 MAH

     I have a Samsung Galaxy Avant, model SM G386t, 4.4.2 that has been running at times so hot that I can’t touch it, have to turn it off and sometimes doesn’t cool down for a full day. It’s been concerning me so much that, even though hasn’t smoked or gone on fire yet, I’ve been very surprised that it hasn’t due to the amount of heat it’s emitting.

     Model

     SM G386t

     Serial number

     352829066170040

     Bought from

     T Mobile, New Jersey

     Bought

     Dec 1, 2015

     Where

     Sicklerville, New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 50, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung Galaxy Avant, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

137. Hurt, care not known

     Made Sep 17, 2016 · , sent to the company Sep 26, 2016 · , published by CPSC Oct 11, 2016

     The product, in the report: Recalled Samsung Galaxy Note 7

     Hello I Have a Samsung Galaxy Note 7 currently on recall, I am actually the second as I purchased the phone from someone else. Today is September 17 2016, I’ve contacted AT&T where there phone was originally from and they say they can replace the phone because I don’t have a AT&T account (the phone is unlocked and I use it on T-Mobile) they told me Samsung will be able to exchange the phone because it is their product and there is recall and a no questions asked policy.

     Samsung has told me for the past week to keep the phone because the store need the original owner to bring the phones back. I use the phone for work and can’t be without a phone and have no other phone, the phone have been getting very hot I even thought about putting it in the freezer at on point because it was burning my hand and leg. I’m trying to just trade the phone in for another and the recall doesn’t say return if you’re the original owner only it say return no question asked for a replacement but AT&T and Samsung are not honoring this product recall.

     What can I do?

     [REDACTED]

     Model

     SAMSUNG-SM-N930A GALAXY NOTE 7

     Serial number

     R38H70CHE2X

     Bought from

     Private sale

     Bought

     Sep 1, 2016, about then

     Where

     Charlestown, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Level of care not known

138. No one hurt

     Made Sep 16, 2016 · , sent to the company Sep 26, 2016 · , published by CPSC Oct 11, 2016

     The product, in the report: Samsung Galaxy S-5

     I have a Samsung Galaxy S-5 cell phone; the battery is bulging in the back of the phone and it is warm to the touch. I contacted Verizon who thought the solution was to sell me a new phone or charge me for a new battery that I would have to install.

     I contacted Samsung and they were less helpful. I was told that since the phone “. . .had not yet exploded” [their exact words] they couldn’t do anything for me but sell me a new battery that I would be expected to install.

     They indicated that this phone was the last one they made with a removable back so that the consumer could access the battery. They had no problem expecting me to tinker with the phone that they were being told had a battery issue and expected me to pay for it besides.

     I’ve taken the CPSC’s representative’s comments seriously and I believe Samsung’s product is larger than just the battery. I’ve had experience with [REDACTED] tires and [REDACTED] accelerator and it is clear to me that Samsung is only addressing a small portion of the issue.

     Model

     Samsung Galaxy S-5

     Serial number

     99004802580320 (MEID)

     Bought from

     Verizon

     Bought

     Nov 26, 2014

     Where

     charlotte, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 64, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

139. No one hurt

     Made Sep 16, 2016 · , sent to the company Sep 26, 2016 · , published by CPSC Oct 11, 2016

     The product, in the report: Samsung Galaxy S6 Active smartphone

     Summary of Samsung Galaxy S6 Active Explosion/Burn Incident: It appears that Samsung is saying only the [REDACTING] has a problem. My Samsung Galaxy S6 Active (available through AT&T only I think) also burned up while charging via a Samsung charger. The smoke alarms went off and our bedroom was filled with smoke. There was char on the curtains about 2 feet away from the bed and charred marks on the headboard; the phone burned through the hardcover of a book. Both AT&T and Samsung said that I should deal directly with Samsung on this and I sent my phone to Samsung at their request. This happened at the beginning of June and Samsung finally sent me a check in August after giving me a huge runaround (likely that the Samsung [REDACTING] recall was already in the works.) After multiple weeks, I was told that it was taking so long because I filed a claim instead of just accepting payment for my phone of accepting another model of Samsung 6 because the “Active” model is only available through AT&T. My claim included the cost of my burned phone plus approximately $140 for a $40 [REDACTING] (that works great by the way), 2 curtain panels, the cost of the burned book and a few dollars that I paid to have the headboard cleaned. I did not claim anything for the huge amount of time I spent just trying to get Samsung to talk to me about the status of my phone. And laughably before they sent me a check, they sent me a coupon for shopping on the Samsung website for a new phone. I received my check from Samsung and just now called AT&T to remind them that my S6 exploded, too, and now AT&T has not called back even though my call was “escalated” to a supervisor. I have a comment from AT&T CS that I printed that says that Samsung should recall the S6…this must have been from too low a level of CS.

     Samsung Customer Service “Runaround”: The runaround they gave me was incredible. First of all, I was expecting that someone from Samsung might even be at my door because such a horrendous, dangerous thing happened to my phone and they would want to make sure I was okay. Oh, silly me. I was told by Samsung that AT&T would give me a loaner phone. AT&T just laughed at this suggestion. I got myself a $40 GoPhone and have used it to this day – it is great by the way. Multiple times I left messages for Samsung to call my cell phone number – they continued to call my house phone repeatedly. When they did call my cell phone, if I didn’t answer immediately but called back seconds later, I would be subjected to the same loop of voice mails. I would say to call me between certain hours and they would call just outside the range of hours. They called and left me messages to call back to a number for the “Office of the President” because my case was escalated to the highest level of customer service at Samsung -- ha -- nobody at the OOTP ever, ever picked up the phone; when my calls were answered by a person, it was always at the general customer service line. Then I would have to start the story over again and that person (all very nice by the way) would call the OOTP and stay on the line and find out that the calls always went to voice mail after several minutes and then a message came on stating something like, “You’ve reached the OOTP; he isn’t available...” as if “he, the President” really was there. Then, a guy from the OOTP (I have his name and all the numbers that I was given) would call me and just leave his first name and tell me to call back on this certain number. Never, ever, ever did anyone answer that phone – I reached a voice mail with a message directing me to leave a message until finally one day in August I answered my house phone and I was told by the seemingly surprised person handling my claim that it was approved and would now go to the Samsung Accounting Dept. I think it took more than a week for them to send me my payment.

     Model

     Galaxy S6 Active

     Bought from

     AT&T, California

     Bought

     Sep 6, 2015

     Where

     El Segundo, California: Home/Apartment/Condominium

     Who was involved

     Age 64, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

140. Hurt, no treatment

     Made Sep 16, 2016 · , sent to the company Sep 26, 2016 · , published by CPSC Oct 11, 2016

     The product, in the report: Samsung Note 7 blue coral

     This device frequently overheats. At times, it’s been too hot to hold. When it overheats, apps will malfunction and stop. The battery will drain fast, (i watch it go from 80% to 40% in 10 minutes.

     I had it screen down on my leg while driving, and my leg started hurting. When i picked up the phone, my leg was cherry ref, like a sunburn. No damage, thank goodness.

     It has indicated “fast charging”, get hot, and take over 4 hours to fully charge.

     Model

     Note 7

     Serial number

     R28H800MKAE

     Bought from

     TMobile

     Bought

     Aug 15, 2016

     Where

     Austin, Texas: Unspecified

     Who was involved

     Age 43, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

141. Hurt, care not known

     Made Sep 16, 2016 · , sent to the company Sep 26, 2016 · , published by CPSC Oct 11, 2016

     The product, in the report: Samsung S7 EDGE Smartphone Silver

     Thought i would let you know that my two-month-old Samsung S7 Edge got so hot that it burned my hand and i could not hold onto it. After that, the screen started blinking and the phone rebooted and would not make calls. I immediately returned it to T-Mobile store and they issued an exchange for another refurbished S7 phone. I thought should you should know after the note 7 recall. Seems like a similar battery issue.

     Model

     G935T

     UPC

     1021464578

     Serial number

     RF8H60S5Z4D

     Bought from

     Tmobile

     Bought

     Jul 1, 2016, about then

     Where

     Vienna, Virginia: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Level of care not known

142. No one hurt

     Made Sep 16, 2016 · , sent to the company Sep 26, 2016 · , published by CPSC Oct 11, 2016

     The product, in the report: Note 7

     Had phone one charge ..Took off charge put in pocket felt hot got to work.Notice screen had cracked from heat

     Model

     Note 7

     Where

     Buford, Georgia: Home/Apartment/Condominium

     Who was involved

     Age 40, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

143. No one hurt

     Made Sep 16, 2016 · , sent to the company Oct 21, 2016 · , published by CPSC Nov 4, 2016

     The product, in the report: Cell phone

     The original Samsung partially melted. Caller returned it to firm that handles Samsung extended warranty. This one is a refurbish. Caller is reporting that the cell phone poses similar problem as the recall#16-266. He stated that the phone overheated in his pocket and he had to contact his provider for a replacement. This is the second one to overheat

     Caller feels that this phone should be investigated as well.

     Caller had the 2nd phone overheat and have ordered a second Samsung Galaxy Note5 replacement (w/ s refurbished.) Caller’s mfr warranty ends in October 2016.

     Model

     IME#

     Bought from

     At&T

     Where

     Denver, Colorado: Home/Apartment/Condominium

     Who was involved

     Age 66, Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung Galaxy Note 5, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

144. Seen by a doctor or nurse

     Made Sep 15, 2016 · , sent to the company Sep 23, 2016 · , published by CPSC Oct 7, 2016

     The product, in the report: Coral Blue Samsung Galaxy Note 7

     My husband was charging his Samsung Galaxy Note 7 while we were napping on September 2, 2016. My husband rolled over on the phone while asleep discovering the phone was incredibly hot causing a burn to his left chest wall as documented by an MD at Takoma Regional Hospital Urgent Care. We reported the incident to Samsung immediately upon leaving the medical office. We have been in contact with Samsung everyday on our part to reach a resolution however none has been offered.

     Model

     Galaxy Note 7

     UPC

     SPHN930PBLU

     Serial number

     MEID-HEX 35958507283327

     Bought from

     Sprint, Tennessee

     Bought

     Aug 28, 2016

     Where

     Greeneville, Tennessee: Home/Apartment/Condominium

     Who was involved

     Age 29, Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Seen by Medical Professional

145. No one hurt

     Made Sep 15, 2016 · , sent to the company Sep 23, 2016 · , published by CPSC Oct 7, 2016

     The product, in the report: SAMSUNG GALAXY NOTE 7

     I purchased a Galaxy Note 7 from a dealer non contract

     Ive been trying to get Samsung to replace it, ive called then 30 times and been given the runaround because it was not directly from the carrier they said to stop using and essentially good luck.

     I was concerned about my safety and I had previously let the phone die, however I wanted to store it outside in a steel box however first I wanted to make sure my data was wiped from it, I used the factory charger and plugged it in, and went to take a shower I heard my siren go off I immediately looked around when I ran back to my office my ikea desk was on fire the phone had exploded.

     I grabbed the extinguisher and put it out

     Model

     NOTE 7

     Serial number

     R28H81SHRFD

     Bought from

     WIRELESS SHOP OF NY

     Bought

     Sep 1, 2016

     Where

     New York: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand SAMSUNG, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

146. No one hurt

     Made Sep 15, 2016 · , sent to the company Sep 26, 2016 · , published by CPSC Oct 11, 2016

     The product, in the report: Galaxy Note 7 Serial Numbeer R38H80F8PVB Model Number Samsung-SM-N903A NOTE: The phone still works and i still use it.

     Galaxy Note 7

     Around Sept. 8th i reported to Att that my phone heated up very warm. After speaking with Att tech support they recommended that i call Samsung Support which i did. They recommended that i again call Att. After playing phone tag for awhile i learned that my phone was being recalled. Att told me i was welcome to exchange my phone but did not have updates on how that may work. I advised them i was out of town traveling and a imminent exchange was not possible. A few days later i received a text to the phone that had previously gotten very warm and was advised to contact Att. They told me i must take my phone back to the point of purchase. I again advised them that wasn’t possible because i was out of town.I begged them to just send me one. Three days ago my phone again got extremely warm while i was checking my Facebook. At first i thought it was just because i was on the phone but it quickly became apparent that there was more at play. I decided to shut off my phone and allow it to cool which it did. I again later called Att and they where no help. I am stuck with a phone that could case me harm. I haven’t another phone and i use this one for business. They say that there are doing everything in there power to help. But did you know you can not even return your phone unless you have all the packaging with it. Bottom line my phone gets very hot all the time.

     Model

     Samsung-SM-N903A

     Serial number

     R38H80F8PVB

     Bought from

     ATT

     Bought

     Aug 23, 2016

     Where

     Daleville, Indiana: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung Galaxy Note 7, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

147. No one hurt

     Made Sep 14, 2016 · , sent to the company Sep 22, 2016 · , published by CPSC Oct 6, 2016

     The product, in the report: Samsung Galaxy S5- black

     I have a Samsung Galaxy S5 which exploded on June 13 at 4:30 AM whilst resting on my night table. Here is what happened: within the first year after I bought this phone, I stopped at one of the Verizon Centers when my phone was so hot that it was uncomfortable for me to hold it in hand. This has been happening since I bought it but as I have checked with other users, I disregarded the heating issue as a normal thing to happen. The Verizon representative was alarmed with the heat coming from the phone and said he could give me another battery but that I had to wait about six weeks to arrive because he did not have it in the store and had to order one. At that time I was ready to leave the country for two months and he suggested that I bought another compatible battery and sent me to a store that according to him was a reliable store. He said I could claim a refund after I came back. I did what he recommended and the battery store sold me a [REDACTED] battery. With the new battery the phone was not as hot. I used it for many months until one night around 4AM a puffing sound woke me up to a surreal view of a burning fire by the side of my bed. I was startled and my first reaction was to throw a pillow over the flames. As I lifted the pillow the battery of the phone was melted (puffed up) over the carpet but was still smoking. I had a glass of water in my night table and I poured it over the battery. What an awful experience; waking up to such a scene where the whole room was lighted and heated by flames reaching about 3 feet height and the smelling of burning carpet! Indeed, an emotionally disturbing experience. I was traumatized, nervous and trembling for a few hours with my heart beating very fast.

     The next day I went to the same Verizon store and told them about my case. They did not take responsibility. Then I went to Costco from where I bought the phone and they, too, would not take responsibility. Well, I left it to that and continued to use the phone as I tried the original battery I have saved and to my surprise, it was still working. When the battery exploded it separated from the phone in a very weird way. The cover was still on the night table and the phone was on the floor about 7 inches away from the melted battery. Yes, I have been using this phone but with a lot of apprehension. I am so scare that it is going to happen again! Now that I hear about these other cases with the Galaxy Note 7 and the regulators recalling these phones; asking people to stop using them, I would appreciate if you could assist me and/or guide me on what to do. I took pictures and collected samples of the damage to my carpet, pillow, pillow case and phone, which although it is working, the explosion caused a little crack on the glass. I wish someone could help me.

     Model

     SMG900VZKV

     UPC

     87276 05387

     Serial number

     990004805351123

     Bought from

     Costco

     Bought

     Nov 26, 2014, about then

     Where

     Oxon Hill, Maryland: Home/Apartment/Condominium

     Who was involved

     Age 65, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

148. Not said

     Made Sep 13, 2016 · , sent to the company Sep 21, 2016 · , published by CPSC Oct 5, 2016

     The product, in the report: Samsung Galaxy Note 7 - This phone is recalled due to exploding batteries and fire hazord.

     Samsung Galaxy Note7 - House Fire in Sarasota FL

     I am assisting my elderly parents who experienced a house fire in Sarasota Florida and a Samsung Galaxy Note 7 was charging in one of the cars parked in the garage, where the fire originated. The house was a total loss but luckily there was no loss of life.

     Please contact us as soon as possible.

     Model

     Galaxy Note 7

     UPC

     ?

     Serial number

     ?

     Bought from

     Issued by Employer, Florida

     Bought

     Aug 1, 2016, about then

     Where

     Sarasota, Florida: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Unspecified

149. Hospital admission

     Made Sep 10, 2016 · , sent to the company Sep 19, 2016 · , published by CPSC Oct 3, 2016

     The product, in the report: Samsung Galaxy S7 Edge

     A native of Tracy, California, [REDACTED] purchased his Galaxy S7 Edge at a Best Buy store in Modesto, California, on March 11, 2016. He was in Akron, Ohio for a construction project as part of his work for [REDACTED].

     [REDACTED] placed his S7 Edge in his right front pocket on the morning of May 30, 2016 as he began work. Shortly thereafter he noticed his phone whistling, screeching, and vibrating, as well as smoke coming from his pocket.

     As he reached into his pocket to remove the phone [REDACTED] suffered burns to his right hand. Without warning the S7 Edge exploded and caught fire while still in his pants pocket, causing his boxer shorts and pants to melt to his leg, leaving him with second and third degree burns. He suffered severe and permanent burn injuries to his groin, legs, and lower back that required a significant skin graft surgery and will necessitate extensive physical therapy moving forward.

     Mr [REDACTED] has filed a lawsuit against Samsung through [REDACTED]: https://www.classaction.com/wp-content/uploads/sites/33/2016/09/Samsung-PDF.pdf

     Model

     Galaxy S7 Edge

     Bought from

     Best Buy, Minnesota

     Bought

     Mar 11, 2016

     Where

     Akron, Ohio: Other Public Property/Office

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Hospital Admission

150. Hurt, no treatment

     Made Sep 9, 2016 · , sent to the company Sep 19, 2016 · , published by CPSC Oct 3, 2016

     The product, in the report: Mobile device

     Samsung Note 7 blistered my hands by overhearing.

     Model

     I dont know

     Bought from

     Sprint

     Bought

     Aug 19, 2016

     Where

     Boutte, Louisiana: Home/Apartment/Condominium

     Who was involved

     Age 49, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

151. No one hurt

     Made Sep 2, 2016 · , sent to the company Sep 15, 2016 · , published by CPSC Sep 29, 2016

     The product, in the report: Samsung Galaxy S6 Active cell phone ( smart phone)

     while the phone was charging . battery caught fire , burning through the phone and the case .it nearly caused a house fire but I was able to put it out .I have contacted Samsung about this product. they have implied that this has happened before this product is presents a clear danger to the public I i have pictures of the phone available.

     Model

     galaxy S6 active

     Bought from

     At&t, Louisiana

     Bought

     Aug 31, 2015, about then

     Where

     Portland, Oregon: Home/Apartment/Condominium

     Who was involved

     Age 32, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

152. Hurt, care not known

     Made Aug 25, 2016 · , sent to the company Sep 2, 2016 · , published by CPSC Sep 19, 2016

     The product, in the report: Samsung Galaxy S7 Edge

     I own a Samsung Galaxy S7 Edge. The glass on the camera lens shattered with no impact whatsoever. This is a known issue that Samsung is ignoring. They are receiving hundreds of phone back and charging consumers $71 for the repair. The are attempting to charge me but I refuse and now are sending my phone back unrepaired. We pay hundreds of $$’s for these phones and to have something petty like this be such a huge deal is rediculous. There are community boards on the Samsung website where people are chatting about this and Samsung is starting to delete them. I actually received a small cut on my finger from the shattered lens prior to my sending it in. This could really hurt a child if they are playing with it when it shatters.

     https://us.community.samsung.com/t5/Galaxy-S-Phones/Samsung-Galaxy-S7-Camera-Lens-Shattered-Help/m-p/27704#U27704

     https://us.community.samsung.com/t5/Galaxy-S-Phones/Horrible-Customer-Service-Galaxy-S7-problem/m-p/26272#U26272

     https://us.community.samsung.com/t5/forums/searchpage/tab/message?filter=location&location=forum-board:GalaxyS&q=lens

     Model

     Galaxy S7

     Bought from

     Verizon

     Bought

     Jul 1, 2016, about then

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Age 49, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Level of care not known

153. No one hurt

     Made Aug 23, 2016 · , sent to the company Oct 28, 2016 · , published by CPSC Nov 21, 2016

     The product, in the report: Samsung cell phone charging cord

     I have two Samsung charging cords that have become frayed at the connection to the phone. It isn’t obvious just by glancing at the cord that there’s a problem. I discovered both when they overheated and one shocked me when I touched the exposed wires.

     Where

     San Ramon, California: Home/Apartment/Condominium

     Who was involved

     Age 44, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

154. First aid

     Made Aug 17, 2016 · , sent to the company Aug 25, 2016 · , published by CPSC Sep 9, 2016

     The product, in the report: Samsung s6 Edge 128G Mobile Phone (Smartphone)

     I have owned my Samsung S6 Edge for just about 3 months. In this time, the phone has overheated frequently, to the point where it has left several burns on my fingers, hands and arms. Some of these burns have left blisters, and at least two have left scars. None were large enough to seek out medical attention, but they have been painful, as I suspect most burns are, and have required ointment and over-the-counter pharmaceutical care.

     Contact with Samsung’s customer service has been less than stellar. At the same time, the phone has stopped charging (the charging cord no longer fits in the slot provided for it). I was told over the phone that their warranty program was better than the one provided by Verizon. This appears to have been a blatant lie. Regardless, rather than replace the faulty device, the claim to have fixed ONLY the overheating issue. The phone has not been returned to me, no one can confirm or deny whether it is still overheating, and no one will address the issue of the phone not charging. No one has acknowledged the photographs of my blistered burns and scars. I do not know when to expect my phone, and have been told that they fixed it for free this time, but it was a one-time deal (even though it is under warranty for another 9 months, and fixing it should be covered by that warranty).

     I remained cooperative with customer service up until I received a random text message that my phone repair was complete. I had not been contacted to discuss the underlying issue with my phone, what my concerns were, what the potential solutions were...anything. I was then told the phone would be returned to me with an additional 90 day warranty. When I asked if this meant the remaining 9 months of my original warranty plus their additional 90 days, I did not receive an answer. I believe this to mean that the repaired phone has a remainder of 90 days warranty, the same as the Verizon warranty I was asked to give up in favor of Samsung’s supposedly “better” warranty program (and worse customer service).

     In the meantime, I still have scars remaining on my body from the previously obtained burns left from the device they are now sending back to me. Having been given the runaround about the service process on my phone, I have done some research and discovered that overheating is a common issue with this device. I cannot be the only person who has been burnt, blistered, or scarred from the extreme temperatures this phone can reach. And not infrequently. The device gets hot enough to at least redden the skin several times a day, often while not being used. Imagine what could happen if someone had the phone in their pocket and it reached those temperature -- and was able to ignite the fabric of their clothing?

     Model

     SM-G925VZKFVZW

     Serial number

     99000486731065

     Bought from

     Best Buy, Indiana

     Bought

     Feb 1, 2016, about then

     Where

     fort Wayne, Indiana: Home/Apartment/Condominium

     Who was involved

     Age 37, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

155. No one hurt

     Made Aug 14, 2016 · , sent to the company Aug 22, 2016 · , published by CPSC Sep 6, 2016

     The product, in the report: Samsung S5 A/C charger model: ETA-U50JWS White in color output 6 volt 2.0 amp

     Charger for the samsung S5 gets extremely hot. 156 deg. F when charging.

     Model

     ETA-U50JWS

     Serial number

     DW1c322d6/B-E

     Bought from

     Ebay NEW

     Bought

     Jun 24, 2016

     Where

     Whitehall, New York: Home/Apartment/Condominium

     Who was involved

     Age 17, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

156. First aid

     Made Jul 12, 2016 · , sent to the company Jul 20, 2016 · , published by CPSC Aug 5, 2016

     The product, in the report: Samsung s7 edge charger

     I plugged my samsung phone up to the cord. I went to sleep for a bit. I woke up because my arm was hurting only to realize that I fell asleep with my arm on the cord right at the part that plugs into my phone. I then realized that it burned my arm giving me a blister. How can something that children use everyday be so dangerous?

     Where

     Park Forest, Illinois: Home/Apartment/Condominium

     Who was involved

     Age 38, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

157. No one hurt

     Made Jun 21, 2016 · , sent to the company Jun 29, 2016 · , published by CPSC Jul 21, 2016

     The product, in the report: Samsung S6 Active, white camo color

     The phone was placed on charge around 1230am on June 9, 2016 using the Samsung charger that is issued with the phone. The phone was sitting on the side of the bed, with nothing covering it, and around 4am the it pretty much exploded and caught on fire. The sound was so loud it woke my child up in the next room. The fire burnt through my sheets, mattress, and luckily no bodily harm was caused. This disaster occurred while we were sleeping and could have caused a lot more damage to my house and my family. This is unacceptable for a phone to burst into flames while charging. Now, he is without a phone, and my mattress smells like burnt plastic.

     Samsung advised to send in the phone to have examined to see if they can fix it or replace it. Also, to provide receipts for my mattress and sheets. I feel like they are sweeping this under the rug, and now we are paying a lease on a phone that blew up.

     I appreciate your time and look forward to speaking with you.

     Model

     S6 Active

     Bought from

     ATT

     Where

     enola, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 12, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

158. No one hurt

     Made Mar 21, 2016 · , sent to the company Mar 29, 2016 · , published by CPSC Apr 12, 2016

     The product, in the report: Samsung Galaxy S6 model SM-G920A charging cable

     Samsung provided charging cable caught on fire. Samsung Galaxy S6 was plugged into Samsung provided charger and Samsung provided charging cable. Charged the phone successfully for several months. Noticed the connector on the charging cable sometimes gets pretty warm. One morning I noticed my phone wasn’t charged. The charging cable had caught on fire and melted.

     Model

     SM-G920A

     Serial number

     R38G403YX9J

     Bought from

     AT&T, Virginia

     Bought

     May 1, 2015, about then

     Where

     Winchester, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 43, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

159. No one hurt

     Made Feb 29, 2016 · , sent to the company Mar 25, 2016 · , published by CPSC Apr 8, 2016

     The product, in the report: flip phone

     When the phone is charged, it gets hot to the touch. The charger that came with the phone also gets extremely hot. The phone can be fully charged for an hour, but the consumer said that it starts to get hot immediately. The consumer has never been injured by the phone.

     The consumer called Verizon and they have reset the phone for her. The consumer indicated that the phone has been reset multiple times by Verizon. The phone does not hold a charge very long. The consumer believes that the phone can present a burn hazard or could lead to a fire hazard.

     The consumer spoke to a number of different representatives and one of them asked her if it had been exposed to water or steam. The consumer said no. One of the rep’s told her that it had probably been exposed to water or steam.

     The phone switches off and on by itself and the problem has been happening since the first day that she activated the phone.

     Model

     Unavailable

     Serial number

     Unavailable

     Bought from

     Family Dollar, North Carolina

     Bought

     Jan 30, 2016

     Where

     Mocksville, North Carolina: Unspecified

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

160. No one hurt

     Made Jan 23, 2016 · , sent to the company Feb 2, 2016 · , published by CPSC Feb 18, 2016

     The product, in the report: Samsung Galaxy S6 White

     Cell phone was off and thus required charging. I plugged the phone into the manufacture supplied charger. About an hour later I detected a strange smell. I found that the micro USB portion that plugs into the phone was warped, melted, and discolored. The phone itself was also extremely hot and I was unable to pick it up because it was so hot. This heat would have burned a small child. Items underneath the phone were also extremely hot. The wiring that connects into the micro USB had also melted and pulled away from the micro USB. The phone is no longer functional.

     Model

     G920P

     Serial number

     256691573502643589

     Bought from

     Sprint

     Bought

     Dec 14, 2015

     Where

     United States: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung Galaxy S6, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

161. No one hurt

     Made Jan 18, 2016 · , sent to the company Jan 28, 2016 · , published by CPSC Feb 12, 2016

     The product, in the report: Samsung Galaxy S6 Edge Cell Phone

     During operation cell phone became extremely hot to touch and the screen developed a crack.

     Bought from

     AT&T

     Bought

     Jun 1, 2015

     Where

     Livonia, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 15, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung Galaxy S6 Edge, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

162. Hurt, care not known

     Made Jan 14, 2016 · , sent to the company Feb 16, 2016 · , published by CPSC Mar 1, 2016

     The product, in the report: Cell phone Samsung S4 Date Manufactured: UNknown

     Caller stated that while he was charging his cell phone the charging port got extremely hot and started to melt. The phone was charging for a couple of hours.

     (7/2015) The manufacturer was contacted and he was informed that they had not received the phone for inspection. He stated that he had returned it to his provider but the manufactured advised that they were not in receipt of it.

     Caller stated that if he had not been present this could have caused a house fire.

     Burned finger when picked up phone.

     Model

     Samsung Galaxy S4

     Serial number

     990003521147708

     Bought from

     Verizon, Rhode Island

     Where

     Bristol, Rhode Island: Unspecified

     Who was involved

     Age 45, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung Galaxy S4, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Level of care not known

163. No one hurt

     Made Dec 29, 2015 · , sent to the company Jan 7, 2016 · , published by CPSC Feb 2, 2016

     The product, in the report: Universal/standard Samsung phone charger for smartphones

     The morning of December 28th, 2015 I woke up to find my Samsung phone charger had almost started on fire. My phone was red hot (I have a newer Samsung Galaxy), the charger tip that was in my phone was black and my phone was completely toast......

     The charger was the factory charger that came with the phone. Totally unsafe! My house could have started on fire given a bit more time.

     Where

     Jaffrey, New Hampshire: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

164. No one hurt

     Made Dec 24, 2015 · , sent to the company Jan 5, 2016 · , published by CPSC Jan 20, 2016

     The product, in the report: Samsung Galaxy S4 model SPH-L720. The battery says 2600mAh. 3.8 V Li-ion

     I have a Samsung Galaxy S4. The model number is SPH-L720. This phone is approximately two years old. The battery that came with it was not performing well or keeping a charge so I removed it from the phone and put it in the box that the phone came in. I was using an extended battery in the phone for the past 5 months. When I went to retrieve the battery from the box in my desk drawer I found that the battery was expanding and swollen to the point that it could burst at any moment. It hasn’t exploded or caught fire yet but I think that is only because I had stopped using it.

     Model

     3.8 V Li-ion, 2600 mAh

     Serial number

     AA1D628AS/2-B

     Bought from

     Sprint

     Bought

     Nov 22, 2013, about then

     Where

     Loveland, Ohio: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

165. No one hurt

     Made Dec 19, 2015 · , sent to the company Dec 29, 2015 · , published by CPSC Jan 13, 2016

     The product, in the report: Samsung S4 - T-mobile Cell Phone

     Samsung S4 phone short-circuited while plugged in to charge overnight, melting/scorching the end of the charging cord and the input connection on the phone.

     Model

     S4

     Bought from

     T-mobile

     Bought

     Dec 15, 2013

     Where

     ST PETERSBURG, Florida: Home/Apartment/Condominium

     Who was involved

     Age 68, Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

166. No one hurt

     Made Dec 11, 2015 · , sent to the company Dec 24, 2015 · , published by CPSC Jan 19, 2016

     The product, in the report: Galaxy s3 model # SPH 710t

     I bought a 710T GS3. My phone is getting unbelievable hot so hot can’t hold it after 15 minutes of talk time. Just the other day i had it in my pocket it was so hot it was burning my leg. My phone got so hot start somking. Then the system crashed.

     Model

     model # SPH 710t

     Bought from

     Boost mobile, Texas

     Bought

     Sep 1, 2014

     Where

     Houston, Texas: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

167. Seen by a doctor or nurse

     Made Nov 16, 2015 · , sent to the company Nov 24, 2015 · , published by CPSC Dec 9, 2015

     The product, in the report: Samsung “Fast charger” supplied with the Samsung edge plus cell phone. White charger with micro USB connection

     I was utilizing my supplied Samsung charger to charge my Samsung Edge plus cell phone. I reached to pick up the phone and sustained a first degree burn of my right ring finger due to excessive heat from the charger at the point of connection to the phone while on “fast charge” mode. The charger tip appears to be melting and is now brown in a spot. The charger has a tag with the following designations: SAMSUNG EP-DG925UWZ RT1G712AS E

     Model

     EP-TA20JWE

     Serial number

     R37G1860NY1RT3

     Bought from

     Verizon

     Bought

     Sep 10, 2015, about then

     Where

     Magnolia, Texas: Home/Apartment/Condominium

     Who was involved

     Age 42, Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Seen by Medical Professional

168. First aid

     Made Oct 17, 2015 · , sent to the company Oct 26, 2015 · , published by CPSC Nov 17, 2015

     The product, in the report: Galaxy note 3 white charger USB

     I was sleep and I smelled smoke and I woke up and my charger was on fire and the plastic was melting and the wires were exposed

     Bought from

     Verizon

     Bought

     Aug 10, 2013

     Where

     Ozark, Alabama: Mobile/Manufactured Home

     Who was involved

     Age 27, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

169. No one hurt

     Made Sep 19, 2015 · , sent to the company Oct 29, 2015 · , published by CPSC Nov 13, 2015

     The product, in the report: Device: Samsung Galaxy S6 Color: Gold Model: SM-G920A S/N: R38G400NEVW IMEI: 359652060367385 Wall Adaptor: Samsung Travel Adaptor Model: EP-TA20JWE S/N: R37G28Z3311SE3 Power Input: 9.0 V 1.67 A Power Output: 5.0 V 2.0 A Color: White Description: Samsung logo on top of adapter. Print on one side says “ Adaptive Fast Charging” with thunder picture. Other side shows adapter information, clearly shows “Adaptive Fast Charging. Two prongs sticks out on the bottom of the adapter Cable: Name: Unknown Model: Unknown Color: White Description: Cable around 4 feet. One side had USB in white casing, with USB logo imprinted on it. Other side has Micro USB in white casing with USB logo imprinted. Micro USB side has two indentation/bumps to locate which way the plug goes in. White plastic casing is glossy.

     The charger (Wall Adapter & Micro USB cable) for the Samsung Galaxy S6 is overheating excessively under normal use. The U.S. wall adapter is a original Samsung Adaptive Fast Charging adapter bears model number EP-TA20JWE and serial number R37G28Z3311SE3.

     Charging cable is not damaged, apart from the melted plastic from the overheating of the charger. The plastic of the Micro USB end of the charging cable has slightly, but visibly melted, and the casing is starting to pry itself open. The USB side of cable is not damaged. Overheating starts around 4 to 5 minutes after plugging in.

     The handset is a Samsung Galaxy S6 Gold, from AT&T with model number SM-G920A. Serial number will be given at request. Device is about 5 months old, from purchase date.

     Heating is severe, and gets very hot to the touch. The heating is hot enough to burn myself. The chargers are original chargers, from the box. It is a charger that came with the phone.

     Model

     SM-G920A

     Serial number

     R38G400NEVW

     Bought from

     AT&T

     Bought

     Sep 1, 2015, about then

     Where

     Honolulu, Hawaii: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung Galaxy S6, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

170. No one hurt

     Made Aug 9, 2015 · , sent to the company Aug 17, 2015 · , published by CPSC Aug 31, 2015

     The product, in the report: Samsung Galaxy S5 Model SM-G900V Black, 16GB 3.85 V Li-ion Battery Verizon 4G LTE SKU:SMG90VZKV FCC ID: A3LSMG900V IMEI: 990004512109715

     I was charging my Samsung Galaxy S5 mobile phone overnight. I woke up in the middle of the night to the phone screen lit up and the phone smoking from the point at which the charger plugs into the phone. Once unplugged, I examined the phone and charger. Both phone and charger had burn marks and were melted slightly. The phone is unusable and I am unable to charge it. If it I had not woken in the middle of the night, I fear that the phone/charger would have started a fire.

     Model

     Galaxy S5, Model: SM-G900V

     Serial number

     9900451219715

     Bought from

     Verizon, Iowa

     Bought

     May 2, 2014, about then

     Where

     Nevis, Minnesota: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

171. Not said

     Made Jul 30, 2015 · , sent to the company Aug 7, 2015 · , published by CPSC Aug 21, 2015

     The product, in the report: Galaxy s5 cell phone charger original from Samsung

     Galaxy s5 phone charged outer coating torn exposing interior wires after normal use for 1 year

     Model

     Galaxy s5

     Where

     Unspecified: Unspecified

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Unspecified

172. No one hurt

     Made Jul 24, 2015 · , sent to the company Aug 3, 2015 · , published by CPSC Aug 17, 2015

     The product, in the report: Samsung Galaxy Note II cell phone, black

     I had a Samsung Galaxy Note II cell phone that was purchased from an AT&T store in 2013. There were no prior issues with the phone. Recently, the phone became hot, and large amounts of smoke and sparks emitted from the device. The battery then projected out of the back of the device onto the floor, leaving burn marks and a hole in the carpet. This occurrence happened at my place of work. No injuries were reported.

     Model

     Galaxy Note II

     Bought from

     AT&T

     Bought

     Feb 25, 2013, about then

     Where

     New Jersey: Other Public Property/Office

     Who was involved

     Age 29, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

173. No one hurt

     Made Jun 3, 2015 · , sent to the company Jun 11, 2015 · , published by CPSC Jun 25, 2015

     The product, in the report: Sprint / Samsung Galaxy 2 cell phone with Samsung battery and charging with a charger purchased from WalMart.

     My wife’s phone exploded and caught fire while being charged last night. There was property damage but no bodily injuries.

     Model

     SPH-0710

     Serial number

     HEX A00 000 39D 758 3D

     Bought from

     Sprint

     Bought

     Jun 2, 2012, about then

     Where

     San Antonio, Texas: Home/Apartment/Condominium

     Who was involved

     Age 48, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung Galaxy 2, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

174. No one hurt

     Made Dec 30, 2014 · , sent to the company Jan 14, 2015 · , published by CPSC Jan 29, 2015

     The product, in the report: White Samsung Galaxy 4s cellular smart phone. All parts including battery and charger were provided with the phone when purchased new.

     I bought a Samsung Galaxy 4s late spring or early summer of 2014. The phone started acting up the end of September 2014. I contacted Samsung who at no point indicated what my phone was doing was similar to what happened when the phones burn. I took it to the retail store where I purchased the phone, no one there indicated it could be a serious problem.

     Initially the phone got hot when it charged, then it would only charge to 10 -15%. While charging approximately the first of October 2014 the phone literally melted to my counter. The area around the charging port was black and melted. This is not an isolated incident as my daughters did the same thing while laying on a coffee cup. (She knew what mine did and was protecting her property.)

     I realize nothing will be done, it seems Samsung has been given free reign to distribute a device that has had more than a few hundred melt and/or burn furniture including beds people were sleeping in.

     Samsung did replace my new phone with a refurbished phone but has yet to honor their promise they would also pay for property damage and out of pocket expenses which occurred by replacing the phone. [REDACTED] has stated he wants to work it out with my unit (apt) manager. I am confused as to why he thinks my manager is involved in my personal cell phone matters.

     Model

     Galaxy S4

     UPC

     6049202427

     Bought from

     Costco, Washington

     Bought

     May 23, 2014, about then

     Where

     Spokane, Washington: Home/Apartment/Condominium

     Who was involved

     Age 55, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

175. Hurt, care not known

     Made Nov 13, 2014 · , sent to the company Nov 24, 2014 · , published by CPSC Dec 9, 2014

     The product, in the report: Samsung Galaxy s4, Black

     I originally purchased a new Samsung galaxy s4 from best buy in June 2013. At the time i was sold the geek squad extended warranty as a product that if something happens to my phone i bring it back and get a new one off the shelf. In September 2014 I accidentally dropped my phone, took it to best buy and was told that I would receive a refurbished phone 2-3 days later. As this is not how the warranty was sold to me and I generally to not trust refurbished products I was very upset but took it anyway because I didn’t have any other options. About 6 weeks later on 11/11/14 I woke up at 6:00 am to the smell of electronics burning. I was extremely confused, grabbed my phone to check the time, and burnt my hand. This is when i realized the phone was starting to catch on fire. The charging port was burnt, the cord was melted, and my sheets and mattress pad were burnt. I truly believe if I had slept for 5 more minutes the fire would have spread up to the battery and it could have exploded and killed me. I returned to best buy the following day to report what happened and they supplied me with a new phone (not samsung and not refurbished) because I could not trust another samsung or refurbished device.

     I really have no clue who is at fault- samsung for making a potentially deadly device, or best buy for making a bad refurbished product.

     Model

     Galaxy s4

     Serial number

     SCH-I545

     Bought from

     Besbuy

     Where

     Gainesville, Florida: Home/Apartment/Condominium

     Who was involved

     Age 22, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Level of care not known

176. First aid

     Made Nov 2, 2014 · , sent to the company Nov 10, 2014 · , published by CPSC Nov 28, 2014

     The product, in the report: Samsung Galaxy S4 SPH720

     I just charged my Samsung galaxy s4 using all original equipment as provided by Sprint when I felt a burning in my pocket as I pulled my phone out It seared my skin, the screen cracked burning out some of the screen all while shouting down. The temperature was equivalent to pulling something out of the oven after baking or boiling water and dunking your hand in it.

     Bought from

     Best Buy Mobile

     Bought

     Aug 16, 2014, about then

     Where

     ellenton, Florida: Home/Apartment/Condominium

     Who was involved

     Age 28, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

177. Hurt, no treatment

     Made Oct 22, 2014 · , sent to the company Oct 30, 2014 · , published by CPSC Nov 17, 2014

     The product, in the report: Samsung Galaxy SIII cell phone Samsung Battery sold through TECKO, fulfilled through Amazon

     I own a Samsung Galaxy SIII cell phone. I ordered a new battery that was being supplied by a company called [REDACTED] and fullfilled through Amazon. The first day of using the new battery my phone worked wonderful. On Sept 25,2014 I set my phone down on my living room table, plugged it in to charge, within 5 minutes my phone started making a sizzling sound, I went to reach for it and the front of the phone flew off the table, the battery expanded to 3 times its normal size, began to flame and smoke horribly. I brushed the battery off the table and onto a newspaper, and threw it outside. My house was filled with a horrible smoke, I burnt my fingernail and had a tingling sensation in my fingertips that lasted 2 days. After being passed from customer service rep to customer service rep at Samsung they finally sent me packaging to return my phone, battery and charger. They fixed my phone, replaced my battery and charger. On the Samsung ASC Service Repair Statement under repair summary symptom: they listed “PHONE IS WARM WHILE CHARGING”. I hardly call a burnt phone and exploded battery “WARM” I’ve attempted to contact Samsung about this, but to no avail they have not replied. I feel like they’re covering this whole incident up.

     Model

     SPH-L710RWBSPR

     Serial number

     99000212280185

     Where

     Sterling Heights, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 50, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

178. No one hurt

     Made Sep 29, 2014 · , sent to the company Oct 21, 2014 · , published by CPSC Nov 4, 2014

     The product, in the report: Samsung Galaxy S4 Smart-Phone

     08/05/2014 The consumer purchased her smart-phone. For the following two weeks, the consumer stated that her device did not cause her any problems and she had no complaints about it.

     08/15/2014 The consumer was in her home with her device at hand. Suddenly her husband tells her that the phone is smoking. The consumer immediately tosses it on the floor and her husband proceeded to stomp on it. The back cover came off the phone and the battery came out. The consumer states there was smoke everywhere and the battery caught on fire. It was approximately five seconds before the husband was able to get water and pour it on the battery. After ten minutes had passed, the consumer picked up the phone and the battery and bagged them in a [plastic bag].

     The consumer states no injuries occurred to her or her husband due to this incident. Aside from the consumer’s device, the only property damage reported is a hole with approximate dimensions of two inches by four inches to the couple’s ceramic tiles flooring.

     8/16/2014 The consumer visited her local T-Mobile store. She explained to a representative the events that had taken place the day before. Without knowledge of what to do, the representative contacted the District Manager and proceeded to explain the incident. The District Manager told the consumer and the representative that there was nothing T-Mobile could do on their hand but to contact Samsung to see what they would do about the matter.

     While at the store, the T-Mobile representative called Samsung. Numerous unsuccessful calls were made trying to reach somebody from Samsung and voice messages were left instead.

     08/30/2014 Approximately two weeks later, the consumer receives a call from a Samsung representative by the first name of [REDACTED]. The consumer explained to [REDACTED] the incident that took place. [REDACTED] asked the consumer to mail her device to Samsung so that they could inspect the phone with the hopes of finding out what the problem may have been. The consumer informed [REDACTED] that her floor had not been repaired. [REDACTED] asked the consumer that alongside her device, to send the quote for the floor repair as well as any pictures she may have taken of the damaged floor. 09/10/2014 Approximately seven to eight business days later and not having heard from him, the consumer contacted [REDACTED]. He explained that he had been trying to reach the consumer and had even left voice messages, those of which the consumer states she never received. [REDACTED] informed her that he had received her package and that the best they could do was replace her phone free of charge. He also informed her that if she was to accept the phone replacement, the issue would end there and she could not take further actions against the company or seek further compensation. The consumer rejected this offer and explicitly told him that she did not feel safe with another one of their cell-phones. [REDACTED] told the consumer that Samsung did not feel liable for her floor damage. The consumer told [REDACTED] that if they were willing to replace her device, they implicitly accepted fault and should repair her floor as well. [REDACTED] told the consumer that unfortunately they would not do such thing but said she was welcomed to file charges against them. She told [REDACTED] she would speak to her attorney.

     9/24/2014 The consumer contacted her attorney and after explaining the situation, she was told that nothing could be done if she no longer had possession of her device. Her lawyer advised her to contact CPSC.

     9/24/2014 The consumer contacted T-Mobile and a representative told her that it was unlikely that Samsung would mail back her device because it was possible that it had already been disassembled for inspection.

     9/24/2014 The consumer tried contacting Samsung to see if they could return her device. She was not able to get a hold of a representative so she proceeded to leave a voice message.

     The consumer states that she has not yet repaired her floor. She feels that the device is defective and poses a safety and fire hazard.

     Model

     Galaxy S4

     Serial number

     unknown

     Bought from

     T-Mobile, South Carolina

     Bought

     Aug 5, 2014, about then

     Where

     Greenville, South Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

179. First aid

     Made Sep 18, 2014 · , sent to the company Sep 26, 2014 · , published by CPSC Oct 10, 2014

     The product, in the report: Samsung flip phone Model #T-109 IMEI #011661000778460

     My husband’s five year old cell phone exploded and caught on fire yesterday while it was inside it’s case and clipped to his belt. It was not charging at the time. My husband was in his office and they all heard a “pop” sound, and he realized flames were coming out of the phone case. He was able to flip the case off his belt with his left hand, sustaining a burn blister on his left thumb. The phone and case landed on the floor, where fumes came out and it stopped burning. The entire back of the small flip-phone type cell phone was charred and burned. The burning appears to have melted the back cover off the phone and is fused to the inside of the case. The inside of the case is burned. There are scorch marks on my husband’s shirt. This is a Samsung cell phone, model T-109, purchased through [REDACTED}.

     We have contacted Samsung, they want us to return the phone to them but we are not sure we should do that. We are feeling grateful my husband did not have his phone in his pocket, or that he was driving on the highway at the time the phone exploded.

     Model

     T-109

     Serial number

     011661000778460

     Bought from

     T-Mobile, Rhode Island

     Bought

     Nov 11, 2009

     Where

     Franklin, Massachusetts: Other Public Property/Office

     Who was involved

     Age 62, Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

180. Not said

     Made Sep 12, 2014 · , sent to the company Sep 22, 2014 · , published by CPSC Oct 6, 2014

     The product, in the report: Samsung Model EP-TA10JWE VOLTAGE ADAPTER CAUGHT FIRE. s/n DW1F522DS/B -E Unit was plugged into wall socket. No part of unit damaged externally in any way. No device was being charged. Small flame noticed at the end of phone adaptor connector. The pins inside connector are not bent..the plastic surrounding the pins appears to be what was flaming. Inspected wall socket terminals and measured wall socket voltage output with fluke graphing meter..wall socket in good condition and no variance of voltage output as compared to circuits routed through other circuit breakers.

     Samsung Model EP-TA10JWE VOLTAGE ADAPTER CAUGHT FIRE. s/n DW1F522DS/B -E Unit was plugged into wall socket. No part of unit damaged externally in any way. No device was being charged. Small flame noticed at the end of phone adaptor connector. The pins inside connector are not bent..the plastic surrounding the pins appears to be what was flaming. Inspected wall socket terminals and measured wall socket voltage output with fluke graphing meter..wall socket in good condition and no variance of voltage output as compared to circuits routed through other circuit breakers.

     Model

     Samsung Model EP-TA10JWE

     Serial number

     s/n DW1F522DS/B -E

     Bought from

     SPRINT STORE, Kentucky

     Bought

     Jan 1, 2014, about then

     Where

     lexington, Kentucky: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand SAMSUNG, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Unspecified

181. No one hurt

     Made Sep 6, 2014 · , sent to the company Sep 15, 2014 · , published by CPSC Sep 29, 2014

     The product, in the report: Samsung galaxy nexus sch-1515ZSAVZW. (Smart phone...touch screen)

     I purchased two samsung galaxy nexus phones in a promotion. I activated only one phone and kept the other for a spare. I already have four phones activated for family. Around jun 12th my phone got really hot so much that I dropped it out of my hand. It had been getting warmer and warmer over the year. When I dropped the phone it cracked the face of the phone. I got out a laser to possibly get my phone working properly. That is ridiculous since I didn’t install the system they do at the factory.

     I then informed them to send it back. I then contacted the [REDACTED] from Samsung with several letters and emails from customer service. He stated he would not exchanged the phone for an upgrade which I was not asking for anyway. I just wanted my phone to work and not burn my hands or face while using and temp not reach 105, 108.

     Recently there was a fire in a young girls bedroom and she had major damage to her room. He could have been killed. The battery and charger over heated. As does mine and research on here even has a complaint about this issue.

     I feel that there should be a major recall to make sure no one else gets seriously hurt. They blamed the ,girl for the fire. Then they stated she should not have had it on the bed. She should have put it on her dress or next to her. Gee....stupid it was made of wood and would have caught fire either way.

     They are not taking these problems seriously and someone is going to die in fire, electrocuted, or serious third degree burns.

     Your dept should check into this problem instead of samsung sweeping under the carpet and ignoring because it’s not millions of complaints. One complaint should be taken serious.....

     Model

     SCH-1515ZSAVZW

     Serial number

     99000113831604

     Bought from

     Verizon store, Florida

     Bought

     May 5, 2013

     Where

     Seffner, Florida: Home/Apartment/Condominium

     Who was involved

     Age 59, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung galaxy nexus, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

182. No one hurt

     Made Aug 25, 2014 · , sent to the company Sep 3, 2014 · , published by CPSC Sep 17, 2014

     The product, in the report: Samsung galaxy4 cell phone

     I have a Samsung galaxy4 phone the battery was low on Saturday evening so I plugged the charger into the phone sometime during the night of Saturday August 23rd 2014 the phone and charger where it was plugged into caught fir and burned the area around the charger port and the charger end.

     Model

     sch1545

     Serial number

     ysid51sgs/2-8

     Bought from

     radio shack, Indiana

     Bought

     Jul 15, 2013, about then

     Where

     mooresville, Indiana: Mobile/Manufactured Home

     Who was involved

     Age 44, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand samsung galaxy4, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

183. No one hurt

     Made May 12, 2014 · , sent to the company May 20, 2014 · , published by CPSC Jun 4, 2014

     The product, in the report: Samsung Galaxy S4 for Verizon Model SCH-1545

     While plugged in my Samsung Galaxy S4 became so hot it melted the cable. I’m not sure if there was fire but the device was certainly smoking. It was plugged into the charger that came with the phone, but the cable was not original. There’s been no liquid damage to the device.

     Bought from

     Verizon Wireless, New York

     Bought

     Sep 4, 2013, about then

     Where

     Brooklyn, New York: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

184. No one hurt

     Made May 2, 2014 · , sent to the company May 12, 2014 · , published by CPSC May 27, 2014

     The product, in the report: Travel charger Model: ETA-U90JWE S/N SC4D521JS/B-E

     Samsung S4 wall charger started to burn while plugged in. The end burnt and also burnt my carpet.

     Model

     ETA-U90JWE

     UPC

     NA

     Serial number

     SC4D521JS/B-E

     Bought from

     Sprint

     Bought

     Jun 6, 2013

     Where

     fort Worth, Texas: Home/Apartment/Condominium

     Who was involved

     Age 39, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung Travel Adapter, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

185. First aid

     Made May 1, 2014 · , sent to the company May 9, 2014 · , published by CPSC May 23, 2014

     The product, in the report: cellphone

     I purchased a samsung galaxy s4 in Dec of 2013 as a christmas gift for my son. on april 24th my son was playing a game when he suddenly said ouch and dropped the phone. his thumb was lightly burned and the cell phone was exremely hot and some was coming out, I then realized the phone was burnt on the screen and on the inside. I have read several complaints on google of possible fire damage. i have attempted to contact someone who can help me at samsung , they have not returned my calls and keep saying they will call me back its been a week and no call back? I feel like this phone is dangerous.

     Model

     SPH-l720

     Serial number

     HEX99000351922572

     Bought from

     sprint

     Bought

     Dec 2, 2013

     Where

     chula vista, California: Home/Apartment/Condominium

     Who was involved

     Age 13, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand samsung galaxy s4, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

186. No one hurt

     Made Apr 25, 2014 · , sent to the company May 5, 2014 · , published by CPSC May 19, 2014

     The product, in the report: Samsung galaxy S3 COLOR-BLUE model SCH-I535

     I have a Samsung Galaxy S3 cell phone early this morning while I was in the shower and my Fiance and daughter were asleep in bed my phone was on the charger to charge the battery when a loud pop occurred and the battery of the phone shot the back cover and battery out of the phone spraying a black fluid out and pouring out smoke the battery laded on the carpet about a foot away from where the phone was charging at this point the battery pack was red in color and smoking hot it instantly burnt the carpet to the point it started flaming on fire at which point I scooped up the battery and stomped out the flame as I ran to the bathroom and through the battery under running water to cool it off.

     Model

     Galaxy S3

     UPC

     SKU- SCHI535MBB

     Serial number

     99002047027899

     Bought from

     VERIZON WIRELESS, Oregon

     Bought

     Jun 1, 2012, about then

     Where

     Salem, Oregon: Home/Apartment/Condominium

     Who was involved

     Age 5, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

187. No one hurt

     Made Apr 17, 2014 · , sent to the company Apr 25, 2014 · , published by CPSC May 14, 2014

     The product, in the report: Samsung galaxy s4 and the charger it came with

     My husbands samsung s4 was plugged into the charger and started to smell smoke, the charger ended up melting Into the phone and no longer works

     Model

     Samsung galaxy s4

     Serial number

     A3lsghm919

     Bought from

     T mobile

     Bought

     Aug 20, 2013, about then

     Where

     Brewster, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Age 28, Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

188. Not said

     Made Jan 20, 2014 · , sent to the company Jan 29, 2014 · , published by CPSC Feb 12, 2014

     The product, in the report: Samsung Galaxy S III Nexus Model# SCH-I515V

     Samsung SCH-I515V

     I’ve had this cell phone for almost 2 years. It was plugged into the same charger as always to charge overnight. When I went to unplug it from the charger, the charging cord connector and the bottom of the phone was visably burned and melted. It looks like it had been on fire momentarily.

     Model

     SCH-I515V

     Serial number

     256691408802294135

     Bought from

     Verizon Wireless, Kansas

     Bought

     Apr 1, 2012, about then

     Where

     Gardner, Kansas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Unspecified

189. Hurt, care not known

     Made Aug 28, 2013 · , sent to the company Mar 21, 2014 · , published by CPSC Apr 4, 2014

     The product, in the report: Galaxy S4 Cell phone

     The consumer says that her cell phone gets severely hot after charging for about fifteen minutes. her child rolled on top of it with his leg and it burned his left leg. They keys got so hot that the keys on the phone are bent.

     She says that the phone burns her all the time when she has been on the phone for a while. She contacted the manufacturer who told her they have never received a report on this. She says that is a lie because she saw a report on TV about it.

     Model

     Galaxy S4

     Bought from

     AT&T

     Bought

     Apr 28, 2013

     Where

     Commercial Point, Ohio: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Level of care not known

190. Hurt, no treatment

     Made Aug 27, 2013 · , sent to the company Sep 19, 2013 · , published by CPSC Oct 21, 2013

     The product, in the report: Generic Samsung

     Caller just received a new Google Galaxy Phone on Saturday, August 24th, 2013.

     He put it on the charger for six hours but when he picked it up to use after it charged when he prepared to leave in the morning.

     He picked the phone up with his right hand and the charger cord in his left hand.

     He smelled burning, felt pain and saw that the cord was laying across from this ring finger to the small finger, across his palm and was burning the skin.

     He dropped the phone and cord which removed it from his hand.

     He looked at the cord noting that smoke was coming from the charger cord which was burned from the inside out.

     Caller has not gotten medical treatment but is planning to contact his doctor to inquire whether he should obtain it.

     He contacted the manufacturer August 27th, 2013 and is receiving a new phone

     Model

     001515 phone black

     Serial number

     99000204812446

     Bought from

     Verizon, New Jersey

     Bought

     Aug 24, 2013

     Where

     Brigantine, New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 38, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

191. No one hurt

     Made Aug 19, 2013 · , sent to the company Aug 27, 2013 · , published by CPSC Sep 11, 2013

     The product, in the report: boost cell phone model Samsung replenish black n siliver

     my cell was charging on the table I hard a loud pop I smelled smoke the phone melted and the wires burned also burned my table I contacted samssung they refuse to compensate or replace stating its customer damage be advised the damage they have found includes melting which is beyond normal waer and tear they are not doing nothing but lying to cover there own tracks they just apologize for the the combustable device case number is [REDACTED]

     Where

     bloomfield, New Jersey: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand samsung replenish, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

192. No one hurt

     Made Aug 16, 2013 · , sent to the company Aug 26, 2013 · , published by CPSC Sep 10, 2013

     The product, in the report: Sam sung galaxy sII smart phone

     My wife and I live in Kansas City, MO. And were leaving to go on vacation on the 27th of July. On July 26th 2013 my wife set her phone alarm and plugged it in to charge placing it on her nightstand. We were getting up early to drive to Marion NC. the next day. Around 1:00a.m. we heard a hissing sound and then a loud POP. My wife yelled FIRE. I jumped out of bed to a smoke filled room saw that her phone was on fire. The phone is a SAMSUNG GALAXY SII MODEL NO. SPH-D710. I grabbed it and threw it in the master bedroom bathroom sink and turned on the water. The smell in the bedroom was bad enough to take your breath away. We aired out the bedroom put the phone in a baggy. There was minimal damage to the end table and carpet. If she hadn’t set her alarm on the phone she would have plugged it in the living room to charge. We feel that if she had done that the house would have been on fire, and we wouldn’t have known it. When we got to Marion, NC. We tried looking up on the WEB to see if there had been any other phones reported catching on fire. We found 2 cases one in a mans pocket in Australia that was contributed to the fact it was in his pocket and couldn’t get proper ventilation, and one in a girls backpack that was for the same reason. My wives phone was laying on her nightstand when it caught fire so we felt it had plenty of ventilation. We went to a Sprint store in BOONE, NC. And was told that it was not the phones fault that we needed to file an insurance claim that it was our fault for charging it. The manager there took a picture and sent it to his superiors, and they agreed with him. We went back to our Daughters house and filed an insurance claim with ASURION on line. We had to pay $100.00 deductible to get my wife a new phone. We had it sent to my sons house in Chapel Hill, Tn. Since we were headed there next. When we filled out the claim we were told to return the old phone in 10days or we would be charged $500.00. We received the phone when we got to my sons home and we went to a Sprint store to have it activated in Spring Hill, TN. The lady helping us couldn’t believe the phone that caught on fire and she removed the battery saying that we shouldn’t ship it back with the battery in it.

     Model

     MODEL NO. SPH-D710

     Bought from

     SPRINT

     Bought

     Jan 10, 2011

     Where

     Kansas City, Missouri: Home/Apartment/Condominium

     Who was involved

     Age 60, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand SAMSUNG GALAXY SII MODEL NO. SPH-D710, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

193. No one hurt

     Made Feb 28, 2013 · , sent to the company Mar 13, 2013 · , published by CPSC Mar 27, 2013

     The product, in the report: Samsung galaxy s2 epic touch cell phone and battery

     Cellphone over heating, battery swelling, battery jumps down in charge after heat. Phone shuts off. Restarts with no battery reserve. Fear of battery fire.

     Model

     SPH D710

     Serial number

     464119b10c87ffa

     Bought from

     Sprint

     Bought

     Nov 3, 2011, about then

     Where

     Martinez, California: School

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

194. Hurt, no treatment

     Made Feb 5, 2013 · , sent to the company Feb 14, 2013 · , published by CPSC Mar 1, 2013

     The product, in the report: Samsung Galaxy S3 cell phone, white

     I am writing to report a defect in the Samsung Galaxy S3 cell phone. I was leaving work and the phone screen shattered in my hand. I was in a warm building and as soon as I got outside in the cold weather, the screen shattered and I got glass lodged in my hand. I am under the impression that cell phone screens can withstand hot/cold weather. I did not drop my phone.

     Model

     Samsung Galaxy S3

     Bought from

     T-mobile

     Where

     Northbrook, Illinois: Other Public Property/Office

     Who was involved

     Age 30, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung Galaxy S3 cell phone, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

195. No one hurt

     Made Dec 14, 2012 · , sent to the company Jan 7, 2013 · , published by CPSC Jan 22, 2013

     The product, in the report: samsung replenish SPH-M580ZKABST A0000030A1F2F3

     samsung repliensh cell phone by samsung got real hotwhen i was talking on device then the screen went off i notified [REDACTED] from samsung i sent phone in for repasir they would not assist and tryed to say it was phiscal damage Samung is trying to say its out of warrantey because of these issues that is untrue the phone was hot enuff to burn skin

     Service Information Ticket Number [REDACTED] Warranty : Out of Warranty Product Information Model Number : SPH-M580ZKABST Serial Number : A0000030A1F2F3 Product Symptoms : HEALTH AND PROPERTY CONCERNS HANDSET HANDSET GETS HOT

     Model

     SPH-M580ZKABST

     Bought from

     lucky-seeds

     Bought

     Jun 1, 2011

     Where

     paterson, Unspecified: Home/Apartment/Condominium

     Who was involved

     Age 30, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand samsung replenish, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

196. Seen by a doctor or nurse

     Made Dec 6, 2012 · , sent to the company Dec 26, 2012 · , published by CPSC Jan 10, 2013

     The product, in the report: AT&T cell phone

     Patient was talking on the galaxy phone and the phone was warm and he got a partial thickness burn on his Right cheek

     Model

     Galaxy S3

     UPC

     I don’t know

     Serial number

     I don’t know

     Where

     Columbia, Missouri: Street or Highway

     Who was involved

     Age 45, Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Seen by Medical Professional

197. No one hurt

     Made Sep 19, 2011 · , sent to the company Sep 27, 2011 · , published by CPSC Oct 12, 2011

     The product, in the report: Samsung Gravity Smart Sapphire Blue Kit Cell Phone for T-Mobile 3g Smart phone Blue with slide out keyboard and camera

     Samsung Gravity Smart T589 Cell Phone from T-Mobile Kit SKU 610214626431 Handset serial IMEI:357366040116794 Date: 06/09/2011 manufactured? (date on the box by serial #) On August 18th, 2011 my son was charging this cell phone that we bought him a few weeks earlier. He had the phone plugged into an outlet in his bedroom by his bed. The phone was plugged in for two to three hours. When he went to take it off the charger it was so hot that he dropped it onto the bed because it was too hot to hold. He unpluged it and found that the phone had not charged at all. When I came home from work we tried it again and it got hot when plugged into a different outlet, however not as hot as before. I called T-mobile they thought it might be the battery. I decided to return to the T-mobile store where we got it. They said that we should try replacing the battery as customer service suggested. We received a replacement battery in the mail and inserted it. It worked fine for a few days, however over the past week the phone started getting hot when plugged into charge and not charging properly. I feel this phone may pose a fire hazard and suggest that this phone be subjected to further testing. T-mobile has offered to replace this phone for another one of the same model. I feel that you should take possesion of this phone to study for defects in manufacturing.

     Model

     Samsung Gravity Smart Sapphire Blue Kit

     UPC

     610214626431

     Serial number

     357366040116794

     Bought from

     T-Mobile Store, Kentucky

     Bought

     Aug 6, 2011

     Where

     Louisville, Kentucky: Home/Apartment/Condominium

     Who was involved

     Age 12, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung Gravity Smart T589 Sapphire Blue Kit, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

198. Hurt, care not known

     Made Sep 8, 2011 · , sent to the company Sep 29, 2011 · , published by CPSC Oct 14, 2011

     The product, in the report: Samsung Transform Celluar Phone

     The consumer stated that his cellular phone was in his pocket when it overheated, burned his left leg and the hairs on leg. The consumer describes his burns as first degree. The phone was in a plastic protective case was in a plastic protective case at the time. The consumer has not had any prior issue with the phone except functionality issues. The phone appears to be discolored at the inner panel of the battery compartment. The consumer was not treated by a doctor for his burns. The product did not smoked or caused any damage to the consumer’s home.

     The consumer stated that the phone was charged prior to putting it in his pocket and was down to zero battery life after he was burned. The consumer called the firm and the retailer on September 5th, both informed him they’ll take his contact information and call him back. The consumer did not receive a call and decided to the retailer and the firm back September 7th. Again, the firm and retailer told him that he would receive a callback. The consumer stated that the phone has a lithium ion battery. The consumer’s wife’s phone did the same thing but she was not harmed as the phone was in her purse but did not harm her.

     Model

     SPH-M920

     Bought from

     Sprint, Maryland

     Where

     Raleigh, North Carolina: Other

     Who was involved

     Age 50, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     Reports CPSC links to it

     20110908-165FF-1200441

     How badly, in CPSC’s words

     Injury, Level of care not known

199. Emergency room

     Made Aug 16, 2011 · , published by CPSC Sep 15, 2011

     The product, in the report: Samsung Droid cellphone Samsung Acclaim R880 Handset Model # SCH 880 FCC ID # 3LSCHR880 HEX# 268435459511160899 # 8OFF58DE

     On August 9. 2011, [REDACTED] had his samsung droid cellphone in his pocket. Instantaneously his cellpone got hot and burned his leg. It was such a serious burn that he had to drop his pants and roll. He sustained burn injury to his leg and was taken to emergency room and treated. He is still receiving treatment consisting of topical ointment and pain medication. He has been out of work since the incident. He contacted U S Cellular who directed him to Samsung. Samsung personnel requested the phone but [REDACTED] has retained it for inspection. Please advise.

     Model

     SCH 880

     Bought from

     USCellular

     Bought

     Nov 16, 2010, about then

     Where

     Chelsea, Maine: Other

     Who was involved

     Age 32, Male

     The reporter’s relation to them

     My Client, Patient, Student, Etc. (professional relationship)

     As this report names them

     Brand samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, Emergency Department Treatment Received

200. No one hurt

     Made Aug 15, 2011 · , published by CPSC Sep 7, 2011

     The product, in the report: Product Name: Samsung Intensity. Model Number: SCH-U450. Used with Verizon Wireless service. SKU: SCHU450MRV. Color: Red

     This incident happened in the morning. The phone had been charging overnight, as I do every night, and I went to go unplug the charger from the phone when I realized the phone was incredibly hot. It was so hot that I could not even try to hold it or I would be burned. The phone eventually restarted itself, as I believe it overheated. A few days later, this incident happened again as I was entering the car. Luckily, I had my phone in my car’s cup holder. Again, the phone was incredibly hot to the touch. If the phone would have been in my pocket or on my person, I would have been burned.

     Model

     SCH-U450, SKU: SCHU450MRV.

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Age 55, Female

     The reporter’s relation to them

     My Parent

     As this report names them

     Brand Samsung Intensity, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Incident, No Injury

CPSC’s disclaimer

Sources