Samsung phones and phone accessories

The reports, as CPSC published them

1. No one hurt

   Made Sep 17, 2026 · , sent to the company Sep 22, 2026 · , published by CPSC Oct 6, 2026

   The product, in the report: Samsung Galaxy S24 128 GB Onyx Black Model number SM-S921UZKAATT Serial number RFCX60FVR1Y, smartphone

   My husbands Samsung Galaxy S24 device suffered a catastrophic thermal failure immediately following a mandatory system update on July 30, 2026. The device experienced rapid battery drain, display glitches, and extreme overheating, causing the lithium-ion battery to physically swell and pop the rear casing off the frame. Over the past 49 days, I have contacted Samsung support 11+ times, generating over seven ticket numbers (most recently Ticket [REDACTED]). Despite fulfilling every requestincluding submitting photos, receipts, and physically bringing the phone to an authorized Samsung repair center on August 18Samsung failed to process the hazard inspection correctly, turned us away, and subsequently insisted we ship a physically compromised, hazardous battery through standard mail. Samsung has refused to offer a direct replacement or a safe local resolution, leaving my husband without a working device during a severe family hardship following his grandmother’s passing. I am requesting an immediate replacement device or full financial accommodation for this unserviceable product safety failure.

   Model

   SM-S921UZKAATT

   Serial number

   RFCX60FVR1Y

   Bought from

   Prime Communications

   Bought

   Sep 5, 2024

   Where

   Norwalk, California: Home/Apartment/Condominium

   Who was involved

   Age 44, Male

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   Incident, No Injury

2. Hurt, care not known

   Made Sep 14, 2026 · , sent to the company Sep 17, 2026 · , published by CPSC Oct 3, 2026

   The product, in the report: Blue Samsung Galaxy s9

   My Samsung Galaxy s9 exploded and experiencing like a headache. I try to contact Samsung and they ignored my concerns and didnt report my concerns and safety.

   (09/15/2026) . The device was an unactivated 2020 model that was completely powered off and disconnected from any charger at the time. It suddenly underwent an internal chemical failure, burst open, exploded, and released toxic chemical vapors into my living space. Due to the severe headaches and physical distress caused by the chemical fumes and stress, I am seeking immediate medical attention. I am updating my report to confirm that instead of following the dangerous instructions provided by Samsung customer service, I have successfully moved the device outside and safely isolated it in a shaded glass baking dish to prevent a structural fire and protect my family. I immediately contacted Samsung Support via their official service chat to report this critical fire hazard. Samsung’s front-line representatives completely ignored my explicit safety concerns and refused to process a safety ticket or escalate the issue because I could not safely provide a 15-digit IMEI or serial number on a physically compromised device. Furthermore, at [REDACTED] PM, the Samsung chat representative explicitly instructed me to place this unstable, exploded chemical hazard into a standard cardboard box and personally transport it to a physical service center. This advice directly instructs a consumer to violate federal hazardous material transit regulations and exposes myself and the general public to an extreme transit fire risk.

   Model

   Galaxy S9

   Bought

   Sep 2, 2020, about then

   Where

   Stockton, California: Home/Apartment/Condominium

   Who was involved

   Age 35, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   Injury, Level of care not known

3. No one hurt

   Made Sep 12, 2026 · , sent to the company Sep 16, 2026 · , published by CPSC Sep 30, 2026

   The product, in the report: Samsung Galaxy Note20 Ultra 5G smart phone

   My Samsung Galaxy Note 20 Ultra 5G developed a swollen battery after very light, normal use. The device was not dropped, exposed to water, or subjected to any abnormal conditions. I was the only person using the phone, for typical personal use such as calls, texting, apps, and browsing.

   The battery swelling caused the back cover of the phone to separate from the frame on its own, due to internal pressure from the battery. I did not disassemble the device, the separation happened as a result of the swelling itself.

   No injury has occurred yet, but the device presents an ongoing fire and explosion risk given the visible battery swelling and structural deformation of the casing. I have stopped using and charging the device as a safety precaution and am storing it away from flammable materials.

   I contacted Samsung directly, and their support team accepted the device for repair. It was sent to an authorized repair center, which confirmed in writing that it could not complete the repair due to unavailable parts, and returned the device to me unrepaired. Despite an earlier commitment from Samsung to look into other options including replacement if the device could not be repaired, Samsung has since stated no further options are available, and my requests to escalate to a supervisor have gone unanswered.

   Model

   SM-N986B DS

   Serial number

   R5CN70JRPKD

   Where

   California: Home/Apartment/Condominium

   Who was involved

   Unknown

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   Incident, No Injury

4. No one hurt

   Made Sep 5, 2026 · , sent to the company Sep 10, 2026 · , published by CPSC Sep 24, 2026

   The product, in the report: Samsung Galaxy S8 - we had this happen to 2. Both the black and blue phone

   Battery in 2 of our S8 Phones were popped when we pulled them from the storage closet. These haven’t been used in years so no idea when it happened. Concern of thermal runaway. Samsung Galaxy S8

   Bought from

   Verizon

   Bought

   Dec 31, 2017

   Where

   Grand Forks, North Dakota: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Samsung Galaxy, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   Incident, No Injury

5. No one hurt

   Made Aug 29, 2026 · , sent to the company Sep 3, 2026 · , published by CPSC Sep 18, 2026

   The product, in the report: Samsung Galaxy S24 cell phone

   Product: Samsung Galaxy S24 Retailer: TMobile Incident Type: Fire - thermal Runaway

   I am reporting a serious safety hazard involving my Samsung Galaxy S24. The device caught fire and was destroyed. This was not due to misuse, damage, or external force. The phone ignited spontaneously and posed a severe fire risk.

   I am a 65yearold consumer, and this incident created a dangerous situation in my home. TMobile refused to replace or credit the device, and I am still being billed for it despite the fact that it no longer exists.

   This is a clear manufacturer defect and a thermalrunaway event similar to other Samsung incidents reported to the CPSC. I am requesting that Samsung investigate this hazard, provide a replacement or reimbursement, and ensure this defect does not harm other consumers.

   Please treat this matter as urgent.

   Model

   SM-S921U

   Serial number

   RFCXA017R8W

   Bought from

   T-Mobile [REDACTED], St. Clairsville, OH

   Bought

   Nov 1, 2020, about then

   Where

   Bellaire, Ohio: Home/Apartment/Condominium

   Who was involved

   Age 61, Unknown

   The reporter’s relation to them

   Self

   As this report names them

   Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   Incident, No Injury

6. No one hurt

   Made Aug 24, 2026 · , sent to the company Aug 27, 2026 · , published by CPSC Sep 14, 2026

   The product, in the report: Device model Samsung Galaxy S25+ 256GB in Silver Shadow [REDACTED]

   Starting in July 2026, my Samsung Galaxy S25 plus started overheating and gets extremely hot and I can not touch it or use it. It started doing this more frequently until Around August 10, 2026, I tried to call Verizon as they are who I got the phone from August 13th 2025. I had a hard time reaching them due to their chat not working and their AI on the phone would not connect me to a person. I was finally able to reach a person On August 16, 2026 and was told my warranty had lapsed on August 14, 2025 even though I had been trying to reach Verizon since August 10, 2025 They said that since I had activated the phone on August 14 2025, they said I needed to add a 3rd line to my account and get another phone. I told them I did not need or want a 3rd line as I did not need it and could not afford for my bill to go up. They finally sent me to [REDACTED] who said I did not have insurance and transferred me back to Verizon. I was cut off. I called again on August 17 and a supervisor said she would request I receive a new phone and would call me back the next day at noon. The next day at 1:00 pm, she finally called and said it was going to take 48 more hours and she would call me back and she did not. August 18, 2026, I did a chat with Samsung and a case number was created and I was told that someone would call me within 24-48 hours. They did not. I called back on August 21, 2026 and talked to a lady who said the department that was handling my case would call me back. They have not. I explained that I am the sole caregiver for my husband who is a heart patient and that I needed my phone to work properly. I then sent a message to the Office of the CEO / Corporate Escalations Team explaining that the phone was unsafe to use and that I needed my phone since my husband is a heart patient. They have not called me back either or contacted me in any way, nor has the team that was supposed to call from the case created August 18, 2026, it has been 6 days and no one from Samsung has done anything to help me. The phone gets so hot it will burn your hand. I was told by 4 Verizon employees that the phone could blow up in my face and was dangerous. At this point I only answer the phone for emergencies and to give whoever is calling a alternative number to call me on. I have a emergency [REDACTED] but it does not have all the important information in case I need to reach a medical doctor or emergency personell. The phone started this after the July 16, 2026 software update. I have never had this happen and I am very upset that this phone is doing this and I am very afraid to use it. I keep it away from me. The device is experiencing severe thermal runaway. The extreme heat generation is causing physical pain upon contact and constitutes a severe fire, explosion, and burn hazard in a residential space. I am forced to store the device away from flammable materials to prevent property damage. Device model Samsung Galaxy S25+ 256GB in Silver Shadow, [REDACTED] The device is only 33% paid off through a Verizon financial agreement. I am being forced to pay for a confirmed, dangerous manufacturing defect that Verizon employees admitted is an explosion hazard, while being denied standard consumer protections due to automated system delays.

   Model

   S25 plus

   Serial number

   R5CY7030VCJ

   Bought from

   Verizon.com

   Bought

   Aug 14, 2025

   Where

   MYRTLE BEACH, South Carolina: Home/Apartment/Condominium

   Who was involved

   Age 62, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   Incident, No Injury

7. No incident, no one hurt

   Made Aug 18, 2026 · , sent to the company Aug 21, 2026 · , published by CPSC Sep 8, 2026

   The product, in the report: Samsung Galaxy S24 smartphone. It is a premium touchscreen mobile cellular phone, approximately 6.2 inches in size.

   My 20-month-old Samsung Galaxy S24 smartphone experienced a catastrophic battery failure that poses an immediate fire and thermal hazard. The battery swelled so severely that it expanded, completely bursting through the back cover of the device and fracturing the structure underneath the screen.On August 8, 2026, I contacted Samsung support and was issued Ticket #[REDACTED]. A Samsung customer service representative explicitly confirmed to me that this ticket is officially designated and flagged in their system as a “Fire Hazard.”Despite Samsung internally documenting that a live lithium-ion fire hazard is sitting in my residential home, the company has committed severe safety negligence. They failed to contact me within their mandatory 24-hour callback window, missed multiple deadlines, and have left this volatile hazardous device in my home for 7 business days without providing a safe hazardous materials disposal container or a replacement path. Furthermore, because the device was purchased through Spectrum and is still under active financing with a remaining balance of $333.00, I am trapped in a financial contract for an unusable, dangerous product.Leaving a compromised, severely swollen battery in a home introduces a severe risk of spontaneous thermal runaway, explosion, and structure fire. Samsung has refused to escalate this emergency or remove the hazard.

   Model

   Galaxy S24

   Bought from

   Spectrum.com

   Bought

   Dec 1, 2024

   Where

   Bristol, Virginia: Other Public Property/Office

   Who was involved

   Age 34, Male

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   No Incident, No Injury

8. First aid

   Made Aug 11, 2026 · , sent to the company Aug 14, 2026 · , published by CPSC Aug 31, 2026

   The product, in the report: White Samsung S26+ mobile phone. Purchased from Verizon storefront

   I recently purchased a Samsung S26+ phone in June of 2026. Since getting the phone, there has been a system issue where whenever I get a notification of any sort, the screen stays on even if it’s not in use. I have looked for settings to turn that feature off, but to no success. Today, 8/11/2026, while at work my phone had turned on in my pocket at some sort. I was not and had not used my phone in some time (at least 2 hours). I noticed my leg began to hurt so I finished the day and came home. When I checked the area, I had noticed my phone had left a large burn on my leg (a large red area with a blister in the center and skin peeling around it). Since the burn occurred, my leg has been in pain and the burn area appears as a large red lump with a blister in the center that continues to change over time.

   Model

   S26

   Serial number

   R5GL15PV69N

   Bought from

   Verizon

   Bought

   Jun 6, 2026, about then

   Where

   Mont Belvieu, Texas: Other

   Who was involved

   Age 30, Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Injury, First Aid Received by Non-Medical Professional

9. No incident, no one hurt

   Made Aug 6, 2026 · , sent to the company Aug 11, 2026 · , published by CPSC Aug 25, 2026

   The product, in the report: Samsung Galaxy S24 Cell Phone in color black. Unfortunately, I don’t have a lot of the information requested below as the device was unstable, heating up rapidly and I needed to dispose of it immediately.

   Following a forced over-the-air firmware update, my smartphone suffered a catastrophic physical hardware failure. A severe software optimization bug induced an inescapable background processing loop while the device was idle. This loop generated extreme, unchecked thermal energy, initiating a thermal runaway event. The internal lithium-ion battery pouch rapidly expanded and swelled, generating enough physical pressure to violently rip and lift the rear glass casing away from the structural frame. This created an active, immediate fire and explosion hazard inside a residential household.

   What type of product(s) were being used? A smartphone / mobile cellular telephone device. Who was using the product(s)? I was using the product. How were the product(s) being used? The product was being used in a standard consumer capacity

   Were there any injuries that happened or may have happened while using the product? Yes. Severe physical strain and exacerbation of a pre-existing medical disability occurred due to the emergency handling and disposal required by this safety hazard. Additionally, a severe household fire or explosion may have happened had the device not been immediately removed from the residence.

   How did any injuries occur? Because the retail carrier infrastructure refused to safely intake, process, or secure an actively expanding lithium-ion fire hazard, I was forced to immediately evacuate the explosive device from my home to protect my property. I was already recovering from a severe physical injury (a torn meniscus). The manufacturer’s safety defect forced me to walk and navigate multiple public retail and recycling locations on this vulnerable knee. This forced emergency physical exertion caused acute physical strain, severe inflammation, and a significant medical setback to my existing meniscus injury

   Model

   Galaxy s24

   Serial number

   RFCXB0PZV7H

   Bought from

   T-Mobile

   Bought

   Dec 14, 2024

   Where

   Glendale, Arizona: Home/Apartment/Condominium

   Who was involved

   Age 4, Unknown

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

   How badly, in CPSC’s words

   No Incident, No Injury

10. First aid

    Made Jul 31, 2026 · , sent to the company Aug 5, 2026 · , published by CPSC Aug 19, 2026

    The product, in the report: My Samsung s24 is a blackish grey color,5 inches tall 2inches wide.

    My Samsung s24 recently had an update on July 27th ,2026.After the update happened the phone would not take any charge and started to overheated and burned my ring finger.Also there has been multiple websites reporting this same issue.

    Model

    Samsung s24

    Bought from

    AT&T

    Bought

    Feb 7, 2025, about then

    Where

    Rumford, Rhode Island: Home/Apartment/Condominium

    Who was involved

    Age 45, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

11. No incident, no one hurt

    Made Jul 16, 2026 · , sent to the company Jul 21, 2026 · , published by CPSC Aug 4, 2026

    The product, in the report: Samsung Galaxy A

    My brand new Samsung phone over heated while charging and caught fire

    Model

    A16

    Bought from

    Walmart

    Bought

    May 29, 2026

    Where

    Youngsville, Louisiana: Home/Apartment/Condominium

    Who was involved

    Age 62, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

12. Emergency room

    Made Jul 14, 2026 · , sent to the company Jul 17, 2026 · , published by CPSC Jul 31, 2026

    The product, in the report: Black cell phone, Samsung, A17 model

    A patient inside a patient room at a hospital was holding her phone, A Samsung A16 when it got really hot. She then heard a buzzing sound she described as being similar to an electrical sound. Then smoke came from the device. She then threw the phone and it caught fire. She said the phone was new when she purchased it approximately 3 months prior and it had a pattern of getting really hot even when not charging it especially while she was talking on the phone.

    Model

    A16

    Serial number

    CDL SM-A176B ZK 06 251125A 8 CDL115A-4 V1.4

    Where

    Tualatin, Oregon: Other

    Who was involved

    Age 33, Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Emergency Department Treatment Received

13. No one hurt

    Made Jul 9, 2026 · , sent to the company Jul 14, 2026 · , published by CPSC Jul 28, 2026

    The product, in the report: Cell phone / smartphone. It is a Samsung Galaxy S22 with an internal lithium-ion battery that has physically swollen, causing the phone’s outer frame and glass casing to expand and separate.

    I am reporting a severe hardware safety defect and thermal hazard involving a Samsung Galaxy S22. The internal lithium-ion battery on this device is actively and physically swelling, causing the outer casing of the phone to expand and separate. This defect poses an immediate risk of thermal runaway, fire, or chemical leakage within my household. I have been trying to get Samsung to safely mitigate this hazard for over three weeks under an active case ticket (#[REDACTED]). Throughout this month-long period, Samsung’s front-line phone support has consistently delayed resolution, refused immediate supervisor escalations, and repeatedly disconnected/hung up on my calls when I requested to speak with their Claims Department to arrange a safe return. Although front-line agents finally promised a 48-hour callback after I stated my intent to file a federal safety report, the company has left a physically hazardous, unstable battery defect unaddressed in a consumer home for nearly a month without providing a fire-safe retrieval container or replacement. I am filing this report to officially document the hazard and compel corporate compliance

    Model

    Galaxy S22

    Bought from

    Welmart

    Bought

    Jul 21, 2025

    Where

    Oakland, California: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

14. No one hurt

    Made Jul 1, 2026 · , sent to the company Aug 10, 2026 · , published by CPSC Aug 24, 2026

    The product, in the report: Telephone.

    The consumer reports significant battery safety defects with two Samsung telephones purchased in 2024. According to the consumer, both devices began exhibiting the same malfunction in March 2026. The lithium-ion batteries began overheating and swelling, causing the screens to lift and separate from the device housing. The consumer is aware that Samsung has had knowledge of similar issues, but no recall has been issued for this model.

    The consumer contacted Samsung’s claims department several weeks prior to July 1, 2026. Samsung requested that she mail the device to them for inspection and repair. The consumer declined this request due to concerns that mailing a swelling lithium-ion battery presents a fire hazard. The consumer then emailed Samsung’s CEO expressing these concerns. On June 30, 2026, a Samsung representative, identified as a “case manager,” contacted the consumer regarding the complaint. She again requested that the phone be mailed in for inspection and offered compensation of 50 dollars along with a repair or replacement. The consumer declined, stating that the offer was unacceptable given the safety risk and the fact that the defect affects both of her phones. She reiterated that she is unwilling to mail a potentially dangerous device.

    On the morning of July 1, 2026, the consumer informed Samsung that she would not be sending the device. Later that day, [REDACTED] informed her that Samsung could take no further action.

    The consumer believes the defect constitutes a serious safety issue and that Samsung’s current remedy is inadequate. Due to the hazardous condition of the batteries and the fact that both devices purchased the same year developed the same problem, the consumer requests a brand-new replacement phone rather than a repair or partial compensation. (Galaxy A36 5G)

    Samsum Case Number: [REDACTED].

    Model

    galaxy A145 GB

    Serial number

    [REDACTED]

    Bought from

    cricket, Missouri

    Bought

    Jan 3, 2024

    Where

    Unspecified: Unspecified

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsumg, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

15. No incident, no one hurt

    Made Jun 22, 2026 · , sent to the company Jun 26, 2026 · , published by CPSC Jul 13, 2026

    The product, in the report: A rugged, military-grade smartphone featuring a 5.8-inch display screen wrapped in a heavy-duty protective bumper chassis. The device body is constructed from durable polycarbonate and metal materials. The back plate features a textured, slip-resistant grip.

    Samsung Galaxy S8 Active battery swollen so severely it physically split the phone chassis open. Device is an active thermal fire hazard. Samsung support refused a safe photo review and explicitly instructed to mail it in “any box” or drive it to a center. This violates DOT hazmat laws (49 CFR 173.185) and poses an immediate safety risk. Ticket #[REDACTED]

    Model

    Galaxy S8 Active

    Where

    oak leaf, Texas: Home/Apartment/Condominium

    Who was involved

    Age 31, Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

16. No incident, no one hurt

    Made Jun 9, 2026 · , sent to the company Jun 24, 2026 · , published by CPSC Jul 10, 2026

    The product, in the report: Samsung Galaxy S25 Ultra smartphone. High-end Android device with a large approximately 6.8-inch display. The phone contains a lithium-ion battery that experienced catastrophic thermal runaway (battery logic reached 152% while powered off, extreme heat, and visible melting on the bottom of the screen).A second identical S25 Ultra was also delivered to me by [REDCATED].

    On May 7, 2026 at approximately 4:00 AM, after a forced [REDACTED] software update, the Samsung Galaxy S25 Ultra began catastrophic thermal runaway. Developer tools and options were removed. I monitored it closely throughout the day with screenshots and videos as the battery percentage climbed higher and higher, eventually reaching 152%. Camera and USB functions failed. Red warning lights appeared as catastrophic failure occurred. I barely managed to power it off and threw it into the yard for safety. When [REDACTED] County Hazmat arrived, we observed that more than 50% battery had drained while the device was powered off after the runaway. Hazmat classified it as Level 9 Hazardous Material. The county was not equipped to store it as evidence, so the only options were to destroy it or leave it with us. It remains stored safely outdoors as evidence.A second S25 Ultra was delivered via [REDACTED] using a forged signature ([REDACTED]County Sheriff Report #[REDACTED]). [REDACTED]has continued a 39+ day pattern of harassment, sending additional [REDCATED] packages on June 4, 5, 8, and 9, and demanding that I personally mail the hazardous device in its unopened box, despite my repeated written refusals. [REDACTED] had promised a non-Samsung replacement during a May 7 call after the FCC served them (Ticket #[REDACTED]). Every [REDACTED] location and their 800# refused to accept it. The entire household is terrified of the device no one dares touch it. I had to purchase my own safe [REDACTED] phone.This has caused extreme stress and medical harm to the entire medically fragile household of 14 people, including a 95-year-old grandmother, uncle with advanced cancer, autistic family members including a 4-year-old, cousin with potentially fatal scleroderma, two aunts with life-threatening conditions including advanced HIV, and myself with ruptured discs, neuropathy and carpal tunnel in left arm, severe PTSD on maximum daily diazepam, chronic GERD, and angina requiring nitroglycerin. The stress triggered a 911 call on May 18, 2026 for chest pressure and extreme pain that lasted over a week.

    Model

    Galaxy S25 Ultra

    UPC

    too dangerous

    Serial number

    Unknown device is too unsafe to check

    Where

    Oak Hall, Virginia: Home/Apartment/Condominium

    Who was involved

    Age 49, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

17. No incident, no one hurt

    Made May 25, 2026 · , sent to the company May 28, 2026 · , published by CPSC Jun 11, 2026

    The product, in the report: The device is a Samsung galaxy s21fe 5g, in pink.

    My Smartphone, the Samsung Galaxy S21FE has a battery fault from the factory, which can lead to off gassing and potential fires. Upon further investigation, with people from all around the world with large collections of smartphones, almost every single one said that they had a device expand, ranging from the Galaxy s4, all the way to the early s24 models. This is a serious danger, and samsungs response was simply to repair the device.

    Model

    SM-G990U

    Bought from

    Samsung.com

    Where

    United States: Home/Apartment/Condominium

    Who was involved

    Age 17, Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

18. First aid

    Made May 17, 2026 · , sent to the company May 20, 2026 · , published by CPSC Jun 4, 2026

    The product, in the report: Samsung Galaxy S25 Ultra smartphone, Titanium Gray color, 162.8 x 77.6 x 8.2 mm

    On multiple occasions over the last month, my Samsung smartphone -- a Galaxy S25 Ultra -- has experienced severe, recurring thermal runaway events resulting in consecutive battery swelling, expanding the phone’s chassis and making the device physically too hot to touch.

    The issue began with the original battery swelling, causing the back panel to separate. I took the device to an authorized Samsung service partner, [REDACTED], where the battery was replaced with an official OEM part. Within days, that second battery swelled completely up inside the chassis. I returned to the authorized [REDACTED] service center for a second replacement. The third replacement battery is now actively swelling, bloating the chassis, and radiating extreme heat even when idle. It measures at a temperature of 90 degrees C, or 194 F, and caused minor burns to my palm which took several days to heal.

    Because this catastrophic failure has occurred across three separate, brand-new batteries, the internal charging logic board or power management integrated circuit (PMIC) of the phone is fundamentally defective. It is delivering improper voltage, creating an ongoing fire, explosion, and chemical hazard in my home and workplace.

    Despite reporting this multi-stage safety loop to Samsung customer service over a two-week period, frontline support agents have repeatedly failed to escalate the issue, dropped communications, and closed my active service tickets without resolution. The device cannot be safely operated, cannot be charged, and represents a significant thermal safety hazard.

    Model

    Galaxy S25 Ultra

    UPC

    724129383782

    Serial number

    R5CY11DGACZ

    Bought from

    Verizon

    Bought

    Feb 12, 2025

    Where

    Denver, Colorado: Home/Apartment/Condominium

    Who was involved

    Age 31, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

19. Hurt, no treatment

    Made May 13, 2026 · , sent to the company May 18, 2026 · , published by CPSC Jun 2, 2026

    The product, in the report: Samsung S23 ultra cell phone

    My Samsung S23 ultra did a software upgrade in April of 2026. Immediately after the upgrade, the battery was dying extremely fast, to the point of charging it 4 times a day compared to the previous once a day. My phone was also over heating as well. I contacted Samsung members and they did not provide any help. 2 weeks after the upgrade I noticed the baxk of my phone was separating from the frame. I noticed the battery was swollen like also called pillowing. I called Samsung and they said I had to pay to repair the phone. Even though I told them the damage was from a software upgrade from April not due to wear tear. I later emailed the CE Os office and she said that I was eligible for a 1 time repair. I EXPRESSED that the S23 is a faulty FIre Haazard due to the pillowing of the battery. I asked for a new replacement phone due to the fact that this is a major safety issue with the phone causing the phone not to be structurally sound. She only still offered a repair. I have emailed them 2 more times with no response back. In addition, I am unable to transfer my information from the s23 to an older previous phone due to the fact that it kept giving an error message. Also, I um unable to turn the s23 on without the phone getting extremely HOT. I am not comfortable keeping the s23 ultra in my house due to a fire risk. It seems Samsung is not taking this serious. There have been other reports stating that the April upgrade is causing battery problems.

    Model

    SM-S918ULIFXAA

    UPC

    8 87276 71717 3

    Bought from

    Samsung website

    Bought

    Aug 1, 2023

    Where

    United States: Home/Apartment/Condominium

    Who was involved

    Age 42, Unspecified

    The reporter’s relation to them

    Self

    As this report names them

    Brand SAMSUNG, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

20. No one hurt

    Made Apr 30, 2026 · , sent to the company May 5, 2026 · , published by CPSC May 19, 2026

    The product, in the report: Samsung Z Fold 7

    “I am reporting a severe safety defect regarding my Samsung Galaxy Z Fold 7. The device has developed a significant internal bulge/swelling under the foldable display. This indicates either a catastrophic battery failure (swelling) or a mechanical collapse of the internal hinge mechanism. Despite the obvious safety risk and potential for fire or explosion, Samsung Electronics America has refused to honor the warranty, citing unrelated minor cosmetic scratches on the outer frame. I am concerned for my physical safety and the safety of my household as the device is currently unstable and potentially combustible

    Model

    SM-F966U1

    Serial number

    RFCY714AFJV

    Bought from

    Samsung Web, Michigan

    Bought

    Nov 15, 2025

    Where

    Dearborn, Michigan: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

21. No incident, no one hurt

    Made Apr 30, 2026 · , sent to the company May 5, 2026 · , published by CPSC May 19, 2026

    The product, in the report: Brand Samsung Model Year 2023 Built-In Media Charging Cable Warranty Description 90 days limited warranty Manufacturer Samsung Electronics Model Series S23 Battery Capacity 5000 milliamp_hours Battery Description Lithium-Ion Battery Power 5000 milliamp_hours

    The Amazon renewed Samsung S23 Ultra (Order #[REDACTED]) developed a physically swollen battery, creating a fire hazard. I notified Amazon Executive Customer Relations (Ref: [REDACTED]), providing photo evidence. Amazon refused a remedy, citing a standard 90-day return window. Amazon is effectively instructing a consumer to store a fire hazard or violate DOT 49 CFR 173.185(f) by shipping it back. Amazon is failing its legal duty as a ‘distributor’ per the Jan 2025 CPSC ruling to facilitate the safe removal and refund of hazardous products

    Model

    Galaxy S23 Ultra

    UPC

    657768437014

    Serial number

    R5CTC22T8TR

    Bought from

    Amazon

    Bought

    Nov 24, 2025

    Where

    Sevierville, Tennessee: Home/Apartment/Condominium

    Who was involved

    Age 35, Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

22. No one hurt

    Made Mar 12, 2026 · , sent to the company Mar 17, 2026 · , published by CPSC Mar 31, 2026

    The product, in the report: Samsung Galaxy s26 Ultra, white Cellular device

    I bought a pre ordered the Galaxy S26 ultra from Verizon, when the phone arrived it was burnt & smoking through the box. Waited until it was temporarily done smoking. Phone is burnt inside out with leakage.

    Model

    Galaxy s26 Ultra

    UPC

    N/A

    Serial number

    N/A

    Bought from

    Verizon

    Bought

    Mar 7, 2026

    Where

    Saint albans, New York: Home/Apartment/Condominium

    Who was involved

    Age 26, Unspecified

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

23. Hurt, no treatment

    Made Jan 31, 2026 · , sent to the company Feb 5, 2026 · , published by CPSC Feb 20, 2026

    The product, in the report: Phone, business S24 Ultra

    Samsung is knowingly putting out defective product that is Dangerous, and has, in fact, exploded on a colleague of mine.

    Samsung phones are a safety hazard to consumers! I have purchased sixteen different phones since december 2023, because of defects dysfunction, it malfunctioned losing information, not saving information. All these are motherboard, related issues, software issues problems. When the phone heats up, there’s more damages done to the phone, so they continue to mount. The dysfunction and safety. Hazards compound. Having that many phones and more in earlier years, I would say, that I’m an expert on some of the problems and dysfunction consistent with samsung phones, and the deceptions of Samsung and their programmed employees, and dangers their devices are posing. Deception would be bad enough. Putting out defective product, it horrible, but they’re actually deceiving people in putting out EXPLODING, OVERHEATING AND UNSAFE PRODUCTS, KNOWINGLY, AS THESE ISSUES ARE AND HVE BEEN REPORTED OVER AND AGAIN. SAMSUNG KNOWINGLY SELLS products that have defective motherboards and are prone to heat up, AND EVEN BLOW UP!

    NOTE: heating further damages the motherboard, so it’s impossible to regulate its own temperature. Temperatures reach burning levels where a consumer’s hand cannot hold the device. Devices sometimes shut down and sometimes don’t shut down because there’s damage to the motherboard reading, what’s going on and stopping it. A colleague of mine actually had a Samsung product, a recent model that blew up in their hand thankfully, there were outdoors and were able to throw the phone about 25 feet away from them. With a hurried flip and still, we’re burned and taken over by the toxic fumes coming out of the phone. As colored spark shot everywhere. Person was well aware that if they were driving they would have been dead because they would have dropped the phone in their lap and been consumed by the heat and the toxic fumes burning their abdomen or legs, the seat of the car and they probably would have swerved off the road and either died of one.Thing or the other or both. And as of dictating this, some of the damages to the motherboard because of the heat are causing the dictation to go wonky, there are punctuations in the middle of sentences “[REDACTED] are altered.” Case in point, my speech was “and words altered.” I have had this phone tested before. I even touched it by a service center that samsung directed me to because I also had issues and was directed there with previous phones. So as not to be blamed for doing anything to the phone or I was sent the box, and I literally brought it to the service center to open for me. They found five failures of the motherboard.And the notation was that it would be prone to overheating because of the damages of the motherboard. And true to form it has heated up to the point where I can’t hold it in my hand. I contacted samsung right then, in the service center with the service rep right there to corroborate.What I was telling them and send a report to samsung. 2 individuals had set up deliveries, including at that time in the service center. To send me a replacement phone that they checked out to make sure it was working properly something they would be proud of yet that phone was never received. A second person at samsung set up a delivery and that phone was also never received. They also claim that they don’t have the report showing the defects from the service center. I’ve been on the phone.Dozens of times at least in each month, trying to get to somebody of authority in samsung to follow through on replacing this phone, which now houses very important information that I cannot just load anywhere or let go. I don’t have any other phone options or income options to purchase another phone.After spending $33k on samsung phones since December 2023! Phone after phone after phone after phone have shown signs of the same defect, which we now know are motherboard issues that they’re not properly producing, each phone has its own other damages, which render them pretty near dysfunctional. Calling in and out it’s difficult because the motherboard defects do not allow for the phone to connect to the network properly and consistently. Having the phone, look up information, follow directives. Also is rendered nearly useless, oftentimes if not all the time. Even things like dictating in samsung notes causes more work to correct the original dictation benefits. It freezes up. It doesn’t follow directives, uh, no, it pops up things on its own. These are all issues from the motherboard dysfunction. So I literally am in fear for my safety. Having this phone which I thought would have been replaced by now. I would have thought that Samsung would care enough about its product and its consumers to address this. And they have basically stuck to a protocol of the same old same old. They want me to send a phone in now. And they say it’s 3 to 5 days for them. To issue some resolve, the problem is it’s not 3 to 5 days. It’s three weeks because i’ve done this before I know. The whole idea for going to the service center was the reservisor center war would report with authority what was going on with the phone, and samsung was supposed to respond to that. They are now ignoring the reports, ignoring the directives ignoring that is an option and telling me I need to send a phone in. But I cannot be without a phone for my own safety. For what I do as a service for connection with my family for 3 weeks. Oftentimes they basically just Poo poo any damages to the phone. They tell you the phone is fine. Send it back to you in the same condition, it was sent. Gameplay, it’s a farce, it’s pretending to serve when they’re not actually fulfilling service. They’re filipino call centers have people that are untrained, they read off a cue cards, they’re not actually trying to help resolve an issue, but they want to look like it. They put people on indefinite holds. They put people on, hold just to read something instead of engaging with the customer. Yeah, and really understanding what the goal is and what needs to get done efficiently and effectively.So that there’s a win win for everyone. They sabotage resources in purchase, they sabotage resources in using their phones investing in the phones they sabotage. Trust they sabotage service, they sabotage. Dependability. Samsung has lost sight of the consumer. Altogether, they’re putting out defective products knowingly. They’re putting out dangerous products knowingly.And there’s no way to get an answer to any of this because of the systemic runaround things that they offer and telling people someone will call them twenty 42 forty eight hours. That never works. Because professional people work by schedule and invariably, they’ll call in the middle of something because there’s no schedule and they say they’d done their job because they called, yeah, even if they didn’t get in touch with someone, it’s a lose lose situation and they know it and that’s why they do it. They should take care of the customer. When the customer needs the care when the customer’s on the phone. That’s what customer service is about. Taking care of the customer when a customer needs the help, not when they feel like getting back around to someone you know, because they’re so busy addressing it. Issues that they create for people to keep themselves busy, and they have so many problems. And so few people to address that, so many problems they’re causing, it literally is a self serving system. And the consumer loses every time loses time loses other resources loses energy momentum. FocusIt’s a distraction that does not work, and it will never work that way. They are abusing people’s resources and getting away with it.Unless some entity like yours does something to call it out. I need a replacement phone. I’m not thrilled about samsung, but I purchased, and they owe me a phone that actually functions.

    Model

    SM-S928U

    Serial number

    R5CX3045DEV

    Bought from

    Verizon

    Bought

    Mar 16, 2025

    Where

    Port Charlotte, Florida: Other Public Property/Office

    Who was involved

    Age 58, Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung S24U, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

24. First aid

    Made Jan 9, 2026 · , sent to the company Jan 14, 2026 · , published by CPSC Feb 4, 2026

    The product, in the report: Samsung Galaxy Fold 7 mobile phone, black 6” W x 6.5” H.

    On January 6th, I was holding my Samsung Fold 7 in my hand. It was not on the charger. suddenly sparks and flames and smoke started coming out of the bottom right corner of the inside screen. It burnt my thumb and I carried it outside of the house to set it in some rocks away from the structure.

    Model

    Fold 7

    Serial number

    RFCY723KMPT

    Bought from

    Samsung Website

    Bought

    Aug 29, 2025, about then

    Where

    Shippensburg, United States: Home/Apartment/Condominium

    Who was involved

    Age 58, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

25. No one hurt

    Made Nov 8, 2025 · , sent to the company Nov 18, 2025 · , published by CPSC Dec 3, 2025

    The product, in the report: Galaxy S25+, Model: SM-S936U, Color: Navy, 256 GB, Size: 6.7”.

    My Samsung phone (model S25+) caught fire spontaneously while charging overnight on 10/20/2025. The device was on my bed, connected to the original charger. The fire burned the phone and partially damaged my bed linens. I contacted Samsung and opened case number [REDACTED], following their instructions to send the device for evaluation. Despite clear evidence of thermal damage consistent with internal failure, Samsung concluded it was due to “external damages” and denied responsibility. This incident poses a serious fire and safety hazard, and I believe it resulted from a manufacturing or battery defect. I am submitting this report so the CPSC can investigate the safety of this product.

    Model

    Galaxy S25+, Model: SM-S936U

    UPC

    887276916026

    Serial number

    S936USQU1AYA1

    Bought from

    https://www.spectrum.com/

    Bought

    Mar 15, 2025

    Where

    Orlando, Florida: Home/Apartment/Condominium

    Who was involved

    Age 6, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

26. Hurt, no treatment

    Made Sep 23, 2025 · , sent to the company Sep 25, 2025 · , published by CPSC Nov 21, 2025

    The product, in the report: Samsung Galaxy S25+ (512GB, BLUEBLACK, Unlocked)

    I am writing to formally report a serious safety incident involving my Samsung Galaxy S25 Plus smartphone, which occurred around 2:30 a.m. on September 10, 2025, at my residence in [REDACTED]. While the device was charging at night beside me, it exploded suddenly, causing a fire, property damage, and posing a direct threat to my personal safety. The incident was traumatic and could have resulted in serious injury or worse. Despite multiple communications with Samsung, their response has been grossly inadequate. They have failed to: -Acknowledge the life-threatening nature of the incident -Provide a Root Cause Analysis (RCA) of the explosion -Offer any support for data recovery, medical evaluation, or emotional trauma -Reimburse or assist with property damage, instead placing an unreasonable burden of documentation on me -Provide a loaner device during the investigation period I am seeking the CPSCs guidance and support in addressing this matter and ensuring that appropriate safety measures are taken to protect other consumers. I am prepared to provide photos, documentation, and any other evidence required to support your investigation. Thank you for your attention to this urgent safety issue. I look forward to your response and direction.

    Model

    Galaxy S25+

    UPC

    8727695221

    Bought from

    https://www.samsung.com/us/

    Bought

    Mar 8, 2025

    Where

    Edison, New Jersey: Home/Apartment/Condominium

    Who was involved

    Age 36, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

27. No one hurt

    Made Aug 9, 2025 · , sent to the company Aug 13, 2025 · , published by CPSC Aug 27, 2025

    The product, in the report: Product name - Galaxy S23 Ultra Model name - SM-S918U Serial number - R5CW505HNXX

    Subject: Urgent Safety Hazard Swollen Samsung Battery

    Hello,

    I am reporting a serious safety issue with my Samsung phone. I purchased it about two years ago, and recently the battery started swelling. The swelling is getting worse every day, and I am concerned it may explode or catch fire.

    I rely on this phone daily and have no other device to use. The swelling has caused the phones body to separate, and it now feels unsafe to handle. This is a manufacturing defect and a fire hazard, not normal wear and tear.

    I request that Samsung immediately replace the battery (or the entire device) at no cost and investigate this issue to prevent harm to other customers.

    This complaint has also been submitted to the Consumer Product Safety Commission (CPSC) and the [REDACTED] for record and follow-up. Please treat this matter as urgent.

    Thank you, [REDACTED] Product name - Galaxy S23 Ultra Model name - SM-S918U Serial number - R5CW505HNXX [REDACTED] [REDACTED]

    Model

    Galaxy S23 Ultra. Model name - SM-S918U

    UPC

    Unknown

    Serial number

    Serial number - R5CW505HNXX

    Bought from

    Verizon

    Bought

    Aug 1, 2023

    Where

    Vancouver, Washington: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

28. First aid

    Made Jul 16, 2025 · , sent to the company Jul 18, 2025 · , published by CPSC Aug 1, 2025

    The product, in the report: Samsung Galaxy S25 Ultra Cell Phone

    Brand new Samsung Galaxy Note S25 Ultra 1TB phone caught fire at [REDACTED] am.

    Model

    Galaxy S25 Ultra

    UPC

    87276 91664

    Serial number

    IMEI [REDACTED]

    Bought from

    On-line via Samsung Business Sales Division, Texas

    Bought

    Jul 10, 2025

    Where

    Newport Beach, California: Home/Apartment/Condominium

    Who was involved

    Age 61, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

29. No one hurt

    Made Apr 25, 2025 · , sent to the company Apr 29, 2025 · , published by CPSC May 13, 2025

    The product, in the report: Samsung galaxy A53

    Cell phone caught on fire

    Model

    A53

    Bought from

    Verizon Wireless Fort Payne, AL

    Where

    HENAGAR, Alabama: Home/Apartment/Condominium

    Who was involved

    Age 54, Unspecified

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung galaxy, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

30. Hurt, no treatment

    Made Dec 20, 2024 · , sent to the company Dec 27, 2024 · , published by CPSC Jan 24, 2025

    The product, in the report: Samsung galaxy note 20

    Consumer woke up a few nights ago to smelling burning wires their phone cord and box was hot. It melted the metal into the phone and they and to cut the power in order to remove from electricity. They got several burns and stress.

    Where

    Unspecified: Home/Apartment/Condominium

    Who was involved

    Age 39, Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

31. No one hurt

    Made Oct 10, 2024 · , sent to the company Oct 16, 2024 · , published by CPSC Oct 30, 2024

    The product, in the report: Samsung S10e cell phone Model SM-G970U color- silver size-5.60 in X 2.75 in X 0.33 in

    I had my Samsung S10e model SM-G970U on a wireless charger over night (like I always have for the past 5+years) but when I went to use the phone the next morning approximately 5 days ago, the phone was too hot to touch. The battery had swelled so much the phone back came off. Now the phone is in what Samsung identified to me as a “booth loop”. I called AT&T and Samsung about the problem and they said they could not help. 1. This problem seemed happen after a software update causing the battery to overheat and become a “fire hazard”. 2. The phone will not shut off and continued to heat up until I found how to put the phone in “Recovery Mode” which has a shut off selection. 3. Research on the internet shows that this problem seems to be widespread on Samsung devices five (5) years plus in the Samsung S10 series. 4. Because of this all data stored on the phone is LOST. 5. Samsung has yet to own up to this issue/problem.

    Model

    Samsung Galaxy S10e

    Serial number

    R38MB01BJFE

    Bought from

    AT&T Store , Torrington CT

    Bought

    Sep 11, 2019

    Where

    Burlington, Connecticut: Home/Apartment/Condominium

    Who was involved

    Age 74, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung Galaxy S10e, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

32. Hurt, no treatment

    Made Sep 30, 2024 · , sent to the company Oct 3, 2024 · , published by CPSC Oct 18, 2024

    The product, in the report: Model SM-S928U [REDACTED]

    I have not been able to reach ATT on billing errors. They do not allow scheduled calls to connect. On 09/25/204, ATT failed to provide simple customer service on billing errors for overbilling and erroneous disconnections, with restoral fees.

    I purchased three of these phones from AT&T in August 2024. They immediately were covered with screen and case protection. In fact, I had trade in, and I keep my phones in excellent condition.

    On 09/25/2025, I felt a sand substance coming on my face and fingers. My fingers got irritated and red. A person at the conference with me looked at my phone and said the side by the face of the phone and metal has cracking. This glass was on my face and fingers. I attempted four times to contact ATT to no success. I had to schedule a call on a system for 09/30/2024 at 8:00am. When the call came, again. It made me verify I was on the phone, and then stated to call back and hung up.

    I called back and spoke to [REDACTED], who states that my phone would have to be covered under warranty. This is a defective devise that place glass on the consumers face. I purchased three from a company that cares less if defective devices are being sold by their company.

    She put me in escalation with [REDACTED]. He wanted to pop off about I should not ask for a warranty. I never did, I need a safe devise, because this is defective. I started cussing and yelling “[REDACTED] is wrong with ATT?” I am filling this complaint and asking for full refunds of the phone prices. ATT never updated my billing or provided discounts. I had trouble at the beginning and was able to speak to a sane Advocate. If you call customer service, there is none to be had. I only had the capillary irritation on my fingertips, but this glass could have entered my eye because the phone is held to my face.

    Model

    Model SM-S928U

    Serial number

    S928USQS2AXE4

    Bought from

    ATT

    Bought

    Aug 26, 2024, about then

    Where

    Denver, Colorado: Other

    Who was involved

    Age 55, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

33. Hurt, care not known

    Made Mar 5, 2024 · , sent to the company Mar 14, 2024 · , published by CPSC Mar 28, 2024

    The product, in the report: Cell phone

    (03/02/2024) The consumer stated that he gets small shocks when he touches the area where the speaker is located on his phone. He stated that it first happened on a flight when he logged into the airplane’s Wi-Fi to see a movie. The consumer went to the place of purchase and described what happened. The same thing happened on one of the new phones in the store.

    The consumer contacted the manufacturer, but they could not help him.

    Model

    S24 IMEI [REDACTED]

    Bought from

    Verizon, New Jersey

    Bought

    Feb 12, 2024

    Where

    Sewell, New Jersey: Home/Apartment/Condominium

    Who was involved

    Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Level of care not known

34. No one hurt

    Made Dec 1, 2023 · , sent to the company Dec 5, 2023 · , published by CPSC Dec 19, 2023

    The product, in the report: Samsung Galaxy A13

    The Worcester Fire Department Fire Investigation Unit responded to a reported fire that occurred in a mixed use commercial/residential building. The residential program director reported that a cell phone had caught fire on one of the floors that housed residents. We were unable to find a witness to the fire or security footage in the area where the fire occurred. The cell phone was heavily damaged in the area of the battery.

    Model

    Galaxy A13

    Where

    Worcester, Massachusetts: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

35. First aid

    Made Apr 24, 2023 · , sent to the company Apr 26, 2023 · , published by CPSC May 10, 2023

    The product, in the report: Samsung A32 Cell Phone

    My 14 year old son’s cell phone began sizzling and caught fire while he was sleeping in bed with it

    Model

    A 32

    Serial number

    IMEI# [REDACTED]

    Where

    Saint Marys, Georgia: Home/Apartment/Condominium

    Who was involved

    Age 14, Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

36. No one hurt

    Made Apr 17, 2023 · , sent to the company Apr 19, 2023 · , published by CPSC May 3, 2023

    The product, in the report: Samsung Note20 Ultra mobile phone. Mystic bronze

    My phone was overheating and turning off. When I took it out of the case it had gotten hot enough to melt the glue and it bulged out enough to break the back cover. It’s a fire hazard.

    Model

    Note20 Ultra

    UPC

    Unknown

    Serial number

    Unknown

    Bought from

    US Cellular

    Bought

    Jan 14, 2021

    Where

    Clark, Missouri: Home/Apartment/Condominium

    Who was involved

    Age 62, Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

37. First aid

    Made Jan 26, 2023 · , sent to the company Feb 1, 2023 · , published by CPSC Feb 15, 2023

    The product, in the report: Galaxy S22 Ultra Cellular phone

    Was using my cell phone when I pressed a button and the screen glass popped and a shard of glass entered my finger.

    Model

    Galaxy S22 Ultra

    Bought from

    www.samsung.com

    Bought

    Feb 12, 2022, about then

    Where

    Buena Park, California: Home/Apartment/Condominium

    Who was involved

    Age 47, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

38. No incident, no one hurt

    Made Sep 28, 2022 · , sent to the company Oct 3, 2022 · , published by CPSC Oct 18, 2022

    The product, in the report: Samsung Galaxy Note 10

    The phone battery is swelling

    Model

    SM-N97OU1

    Serial number

    R58M853RGXE

    Bought from

    Samsung.com

    Bought

    Nov 4, 2020

    Where

    WEST PALM BEACH, Florida: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

39. No incident, no one hurt

    Made Sep 21, 2022 · , sent to the company Sep 23, 2022 · , published by CPSC Oct 7, 2022

    The product, in the report: Samsung Galaxy Note 9(black)

    Have a Samsung Galaxy Note 9 with a swelling battery in it. I along with family have used the device at one time to make and receive phone calls, browse the internet or watch a videos No one has reported being injured, but I never asked because I noticed the swelling in July of 2022. The battery continues to swell and Samsung won’t repair it until I can answer in the affirmative that personal injury or property damage has occurred.

    Model

    Note 9

    Serial number

    357641090332230

    Bought from

    Amazon

    Bought

    Feb 2, 2019

    Where

    Forney, Texas: Street or Highway

    Who was involved

    Age 62, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

40. No one hurt

    Made Sep 20, 2022 · , sent to the company Sep 30, 2022 · , published by CPSC Oct 17, 2022

    The product, in the report: Samsung cell phone

    My son’s Samsung phone, purchased in December of 2020, overheated and seared the shape of the phone in my couch. It also burned a hole where the charging cord connects. Thankfully my son caught the phone overheating before in started the couch on fire or hurt anyone. I called to report this to Samsung on July 14, 2022. I spoke to [REDACTED] in the Speciality Claims Department. [REDACTED] had me send her pictures of the damages and told me she would send me a box to ship my phone to them. She said once they received the phone a Samsung representative would reach out to me and let me know what they would do for me. [REDACTED] said a box would arrive to my house in 5-7 days. When I had still not received a box by August 1st, I called Samsung again. I was told this went through a special department. They said a message would be sent and someone would contact me in 24 hours. When I didn’t hear back in 48 hours, I called again on August 3rd. I was told I needed to speak with [REDACTED] the person assigned to my case. I was told my message was marked as urgent and I would hear back in 24-48 hours. When I still didn’t hear back almost a week later, I called again on August 9th. This time I spoke to [REDACTED] in the Speciality Claims Department. I asked [REDACTED] to speak with [REDACTED] or a manager. I was told neither could speak with me. I told her if l didn’t hear back in 24 hours I would be pursuing my rights with Consumer Protection. I did finally hear back and received a box. I mailed my phone on August 12th. A week later I was sent an email telling me that my phone was being repaired. I sent them a return email sharing my concerns to which I have received no response. I did receive a ?repaired? phone in the mail yesterday. I have several concerns at this point. First, I do not believe you can repair a phone that is burned up and melted. I also do not want a phone back that could have burned my house down. Secondly, because it took them so long to help me, I needed to replace my son’s phone when he started football in August for safety reasons. Therefore a replacement phone almost two months later is useless to me. Lastly, I still have no response on what they plan to do about my damaged property. I find Samsung’s response to a

    Where

    Marshfield, Wisconsin: Home/Apartment/Condominium

    Who was involved

    Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

41. Hurt, no treatment

    Made Sep 15, 2022 · , sent to the company Sep 20, 2022 · , published by CPSC Oct 4, 2022

    The product, in the report: Samsung Galaxy S20 FE 5G UW in the color Cloud Navy. 159.80 x 74.50 x 8.40

    I purchased a brand new, Samsung Galaxy S20 FE 5G UW phone from Verizon on 12/23/21. This phone was for my 11 year old son for Christmas. On 8/23/22, while unplugged and after 20-25 minutes of use, the phone caught fire while being held in my son’s hands. Within 15 seconds, the phone was engulfed in flames and toxic smoke, thrown out the window and water thrown on it to put out the flames. My son burned his hand, his blanket from his bed, and the phone was completely ruined. I have contacted the manufacturer (Samsung) and sent them the phone per their request and they now will not return my calls or emails, have not refunded me, nothing!

    Model

    S20 FE 5G UW

    Serial number

    SIM: [REDACTED]

    Bought from

    Verizon

    Bought

    Dec 23, 2021

    Where

    North Syracuse, New York: Home/Apartment/Condominium

    Who was involved

    Age 11, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

42. Hurt, no treatment

    Made Sep 12, 2022 · , sent to the company Sep 14, 2022 · , published by CPSC Sep 28, 2022

    The product, in the report: A Samsung A13 cell phone 1.1

    The power button an fingerprint scanner on my phone melted my rubber case burnt me pretty bad.i have only had the phone for a few months i bought it brand new. I do not have a way of going at the moment so i cant get to the best buy a hour away to return it. Samsung said they wanted to repair this phone i would like a new one cause it hurt an is pretty scary to think of a child putting it to their face god forbid.

    Model

    A13

    Serial number

    I cant get to it with out turning it on and it wil

    Bought from

    Best buy in Pensacola

    Bought

    Jun 27, 2022

    Where

    Cantonment, Florida: Home/Apartment/Condominium

    Who was involved

    Age 21, Unspecified

    The reporter’s relation to them

    My Friend / Neighbor / Co-worker

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

43. No one hurt

    Made Sep 11, 2022 · , sent to the company Sep 14, 2022 · , published by CPSC Sep 28, 2022

    The product, in the report: Samsung Galaxy Z Flip 3 5G cell phone, several colors,pocket sized-fold in half

    Same problem twice with Samsung Z-Flip 3 where screen spontaneously overheats and cracks along fold within 2 months of owning. First one happened within 2 weeks of owning and Samsung repaired but then within 2 days of receiving repaired product it happened again. Always occurred after phone was charged with Samsung power cord overnight. It has happened to several people I discovered over internet and Samsung never admits product faulty and tries to charge you almost $400 for repair. It should be recalled!

    Model

    Samsung Galaxy z Flip 3 5G

    Serial number

    SM-F711UZEBATT

    Bought from

    ATT, Pennsylvania

    Bought

    Jul 26, 2022

    Where

    Clearfield, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung Galaxy Z Flip 3 5G, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

44. No one hurt

    Made Aug 8, 2022 · , sent to the company Aug 11, 2022 · , published by CPSC Aug 25, 2022

    The product, in the report: Cell phone Samsung s8 plus serial # R38K907JCGV, color black

    I have a Samsung S8 plus cell phone. The battery swelled breaking the the phone case and the carrying case. Took it the a cell phone store and the would not touch it saying the the

    Model

    S8 Plus

    Serial number

    R38K907JCGV

    Bought from

    AT&T

    Bought

    May 17, 2017

    Where

    Hale, Michigan: Other

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

45. Hurt, no treatment

    Made Aug 4, 2022 · , sent to the company Aug 8, 2022 · , published by CPSC Aug 22, 2022

    The product, in the report: Samsung z-flip 3 5g phone

    I own a Samsung Z-flip 3, 5g phone, purchased at the end of December 2021. I do not know the date of manufacture but it is a new model, that i purchased from the phone carrier. This phone gets tremendously hot, both while charging and while using it. It feels like when you touch a metal slide on a hot summer day. It Becomes painful to touch, and on one recently bad incident, I had to run my hand under hot water to appease the pain from picking up my phone. My palm was red for about an hour, and it looked like a scald. I’m worried that it is a fire hazard, and that my small children may be injured if the phone overheats near them.

    Serial number

    R5CRC0ZGGLW

    Bought from

    T-mobile, flatirons mall, Colorado

    Bought

    Dec 31, 2021, about then

    Where

    Jamestown, Colorado: Home/Apartment/Condominium

    Who was involved

    Age 42, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

46. No one hurt

    Made May 2, 2022 · , sent to the company May 5, 2022 · , published by CPSC May 19, 2022

    The product, in the report: Samsung Galaxy S10 128GB (Unlocked), Color: Prism Black. Dimensions and Weight: 149.9 x 70.4 x 7.8 mm (screen size is 6.1” in the full rectangle and 6.0” with accounting for the rounded corners); Weight: 157 g (5.5 oz). Display: 6.1” Quad HD+ Dynamic AMOLED Infinity-O Display (3040x1440), 550 ppi, HDR10+ certified. Features: 10MP Selfie Camera, Dual Pixel AF; Pixel size: 1.22µm; FOV: 80°; F.No (aperture) : F1.9; Live focus. Processor: Qualcomm Snapdragon 855 (SM8150), Octa-core 2.8 GHz, 64-bit, 7nm application processor. Rear Camera (Triple camera) - Dual OIS; (Optical Image Stabilization); 0.5x out and 2x in optical zoom; Up to 10x digital zoom; HDR10+ recording; Tracking AF. Battery capacity: 3400 mAh.

    The swollen battery is obviously a major problem with the Samsung Galaxy S10 smartphone. I’ve experienced this issue two years in a row -- once while the phone was under warranty (expired in April 2021) and lately just over a year later in April 2022 after the warranty expired. Like other users who complained about this issue, I use a Samsung-branded wireless charger to charge my phone (the Samsung name is embossed on the face of the charger). This issue is an obvious major design flaw, not to mention a massive safety defect that puts its user at risk of injury or property destruction. This expensive device should last longer than a year or two, and users should not have to sponsor or even subsidize Samsung’s flawed products. I was furious to find out that I had to pay for a mechanical defect that was NOT customer-initiated -- regardless of the in-status or out-of-warranty status of the smartphone.

    Model

    Model SM-G973U1

    UPC

    616960312468

    Serial number

    R38MC0B0MHV

    Bought from

    Samsung.com

    Bought

    Jan 29, 2020

    Where

    Bryans Road, Maryland: Home/Apartment/Condominium

    Who was involved

    Age 66, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung Galaxy S10, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

47. Emergency room

    Made Mar 29, 2022 · , sent to the company Apr 19, 2022 · , published by CPSC May 3, 2022

    The product, in the report: Cell phone

    Caller stated that he reached for the cell phone from the charger and it got stuck to his left hand and he received 3rd degree burns. He stated that the smoke alarms had gone off but he could not hear it because he was asleep. He stated that the fire department came out to clear the smoke out because smoke had engulfed the room. He stated that he went to the Brooks memorial hospital where he was treated for smoke inhalation and 3rd degree burns. Caller stated that there was a fire report from the fire dept.

    Caller stated that he contacted the provider and the manufacturer, however, the manufacturer did not call him back. The manufacturer sent someone out to pick up the cell from him.

    Caller feels that this cell phone is a fire hazard and should be recalled.

    Where

    Dunkirk, New York: Home/Apartment/Condominium

    Who was involved

    Age 61, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Emergency Department Treatment Received

48. No incident, no one hurt

    Made Mar 20, 2022 · , sent to the company Mar 23, 2022 · , published by CPSC Apr 6, 2022

    The product, in the report: Samsung Galaxy S10e 128GB in Prism Blue Cellular Phone

    My [REDACTED] on my phone broke. I took it apart to determine why and found that the battery had swollen on my Samsung S10e. It separated the case and broke the protective [REDACTED]. I flew on a commercial aircraft with this defective battery, before I realized what was wrong with it.

    Model

    Samsung Galaxy S10e 128GB in Prism Blue

    Serial number

    354774101605758

    Bought from

    Verizon

    Where

    St. Louis, Missouri: Home/Apartment/Condominium

    Who was involved

    Age 57, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    No Incident, No Injury

49. No one hurt

    Made Feb 10, 2022 · , sent to the company Mar 10, 2022 · , published by CPSC Mar 24, 2022

    The product, in the report: Cell phone

    Caller stated that the new cell phone that was just set up for usage exploded and caught fire. She stated that the phone was not charging when the incident occurred. Caller stated that if she was not home there would have been a house fire. Caller stated that her son threw the phone in the sink and threw water on it to contain the flames.

    The provider was contacted and they were advised that they would receive reimbursement for the phone. Caller feels that the cell phone is a fire hazard and should be reported.

    Model

    Samsung Galaxy A02S

    Bought from

    T-Mobile

    Bought

    Jan 28, 2022, about then

    Where

    Camillus, New York: Home/Apartment/Condominium

    Who was involved

    Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung Galaxy, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

50. No one hurt

    Made Jan 9, 2022 · , sent to the company Jan 11, 2022 · , published by CPSC Jan 26, 2022

    The product, in the report: Samsung SMS111DL (cellphone)

    I have a Samsung SMS111DL and when I plugged it in to charge, the charging port began to smoke and blacken. I was using it normally and charging it like I had in the past. No injuries, but this is a potential fire hazard and had I left the room before the phone started to smolder, it was on the carpet and could have started a fire.

    Model

    SMS111DL (GP)

    UPC

    unknown

    Serial number

    IMEI 357013295473013

    Bought from

    Tracfone, Minnesota

    Bought

    Oct 1, 2020, about then

    Where

    Apple Valley, Minnesota: Home/Apartment/Condominium

    Who was involved

    Age 46, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

51. No one hurt

    Made Nov 2, 2021 · , sent to the company Nov 23, 2021 · , published by CPSC Dec 8, 2021

    The product, in the report: Cell phone

    Caller stated that his cell phone caught fire after it had completely charged. His spouse smelled a burning odor, picked up the phone it was extremely hot, she immediately turned off the phone. The case and rubber protector melted due to the incident. Caller stated that he contacted the provider and they advised him to contact the manufacturer who informed him that he should return the phone for examination. Caller feels that there are too many fire incidents with these phones and should be investigated for a recall.

    Model

    A02S Galaxy

    Serial number

    IMEI#350603976178902

    Bought from

    Metro /T-mobile, Michigan

    Bought

    Aug 5, 2021

    Where

    Saginow, Michigan: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung Galaxy, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

52. No one hurt

    Made Oct 7, 2021 · , sent to the company Oct 12, 2021 · , published by CPSC Oct 26, 2021

    The product, in the report: Mobile telecommunications device Samsung A51 5G Model SM-A516U

    Cell phone caught fire at Charging Port

    Model

    SM-A516U

    Serial number

    R5CN90FEXQV

    Bought from

    T-Mobile

    Bought

    Dec 27, 2020

    Where

    Linwood, New Jersey: Home/Apartment/Condominium

    Who was involved

    Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

53. No one hurt

    Made Sep 28, 2021 · , sent to the company Sep 30, 2021 · , published by CPSC Oct 15, 2021

    The product, in the report: I placed the phone on charger and next morning I noticed that the screen was popping out from rest of the phone and also the battery compartment was splitting also. I removed the battery cover and I saw that the Samsung battery was bulging and the phone was getting hotter. The phone stopped working and started circling in restart mode.

    Bulging battery damaged the phone screen to pop out with Samsung Galaxy S5 phone

    Model

    Galaxy S5

    Serial number

    RV8F41PSBJK

    Where

    Floral Park, New York: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

54. Emergency room

    Made Sep 3, 2021 · , sent to the company Sep 8, 2021 · , published by CPSC Sep 22, 2021

    The product, in the report: Samsung J1 smart phone

    A Samsung J1 phone exploded in my hand.

    Model

    J1

    Bought from

    Walmart

    Where

    United States: Home/Apartment/Condominium

    Who was involved

    Age 55, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Emergency Department Treatment Received

55. No one hurt

    Made Aug 30, 2021 · , sent to the company Sep 9, 2021 · , published by CPSC Sep 23, 2021

    The product, in the report: Samsung Galaxy A51

    Samsung Galaxy A51 with defective glass and risk for getting cuts. Phone was in routine use with a [REDACTED] case manufactured by [REDACTED] and sold by T-mobile/Spint to protect the Samsung Galaxy from damage. Phone was dropped in its protective case from a distance of less than 1 foot to the floor. The screen and camera glass cracked completely. The was advertised to not happen. It was also sold by T-mobile as protection from glass damage. Therefore, the product did not live up to the safety claims made. I seek a replacement without cost and investigation into the lot of glass used for this particular device. Device information (serial number, etc.) Can be accessed by Samsung with my phone number.

    Model

    Galaxy A51 SM-A516U

    Serial number

    R5CN90FEXQV

    Bought from

    T-Mobile

    Bought

    Dec 26, 2020

    Where

    Linwood, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

56. Hurt, no treatment

    Made Apr 5, 2021 · , sent to the company May 3, 2021 · , published by CPSC May 17, 2021

    The product, in the report: Samsung Cell Phone Model Galaxy S7 Edge Manufacturer phone #: 866-888-5503 9a-6p Retailer state: Allover U.S.A. & China

    1/14/2021: The cell phone was being charged for 10 - 15 minutes, when it caught fire/overheated. The night before the phone wasn’t working properly and it would only charge up to 19%. The next day, he plugged the phone into the living room outlet and when he came back, smoke was emitting from the phone. He tried to grab the phone, but saw that the back had separated from the phone. He decided to take it outside and he noticed a lithium ion odor in his home. The phone was extremely hot to the touch, so he dropped it. He grabbed the phone a 2nd time and took it outside. He was able to get the battery out of the phone. However, he burned his right hand in the process. No Rx treatment was done.

    He used a shovel to place the phone in the snow.

    His home resembled a lithium ion odor for 2+ weeks.

    He contacted the manufacturer over 15 times and they asked for the phone back. Box sent to Corp instructed me put phone & battery in together even though they were separated. The UPS carrier refused take the battery back, because it was against the law to ship the damaged battery. The consumer claims that the carriers UPS Corporate Office said that the Samsung dealer had been shipping phone batteries through this method regularly and they should not be shipping batteries in this manner. The consumer said he spoke with UPS Corporate Office. They said they were unaware that Samsung was doing this and it was a big risk to drivers, trucks, packages, & the public.

    The consumer contact the manufacturer and they said that they would get in contact with the carrier and they had no knowledge of shipping batteries.

    The consumer said he spent over 40 hours on the phone with the manufacturer and said he did not want another style of the phone identical to what he had. The consumer claims that a supervisor advised him to take the battery to a local store to dispose of it and he agreed. The consumer claims that the supervisor (name unknown) said that the galaxy S7 phones and tablets have had several fires reported to them. He told the consumer that they would not send him that same model. But they did anyway

    The consumer took the battery to a local retailer, who disposed of it for him.

    He received an identical phone, but it was at 0% charge upon receipt. He claims that he was told never to use a phone that was at 0% charge. However, since he needs a phone he charged this one, but it gets hot while in use and it will not maintain a charge. New phone sent on 1/21/21 (or tracking was generated that day)

    The consumer is concerned that this replacement phone may present a fire hazard as well.

    The manufacturer has the phone that caught fire. IMEI original phone [REDACTED]

    IMEI# [REDACTED] is for the replacement phone that he currently has.

    Samsung contact for report of incident cust. svc # 866-888-5503 (9a-6p) East

    Report date to Samsung 1/19/21

    Samsung original ticket # [REDACTED] 2ndary ticket # [REDACTED] 3rd ticket # [REDACTED]

    Feb 19th a report to Samsung was issued stating that the new phone was experiencing the same issues as the previous device (ticket #[REDACTED]) failure to complete charging/overheating software issues

    Manufacturer stated upon investigation of old device that the phone charging system failed to adequately charge the device.

    Model

    Galaxy S7 Edge

    Serial number

    IMIE [REDACTED]

    Bought from

    AT&T

    Bought

    Oct 1, 2018

    Where

    East Helena, Montana: Home/Apartment/Condominium

    Who was involved

    Age 55, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

57. No one hurt

    Made Feb 22, 2021 · , sent to the company Mar 11, 2021 · , published by CPSC Mar 25, 2021

    The product, in the report: Our Receipt Information for my Samsung Galaxy S9 Plus phone is as followed: Location #:1436001 Order Date: 10/17/2018 Color: Lavendar Purple The following information below is from [REDACTED] Display ratio 6.2-inch Curved Super AMOLED 2,960 x 1,440 resolution (Quad HD+) 529 ppi 18.5:9 aspect ratio Processor 845Global: 10 nm, 64-bit, octa-core Samsung Exynos 9810 (2.8 GHz quad + 1.7 GHz quad) U.S.: 10nm, 64-bit, octa-core Qualcomm Snapdragon 845 GPU ARM Mali-G72 (Exynos) Adreno 630 (Snapdragon) RAM 6GB Storage 64 GB microSD expansion up to 400 GB Cameras Rear: Dual camera with dual OIS Wide-angle: Super Speed Dual Pixel 12 MP AF sensor with OIS, f/1.5 and f/2.4 apertures Telephoto: 12 MP AF sensor, f/2.4 aperture Front: 8 MP AF sensor, f/1.7 aperture Battery 3,500 mAh Non-removable Fast Wired Charging compatible with QC 2.0 Fast Wireless Charging compatible with WPC and PMA IP Rating IP68 Network Enhanced 4X4 MIMO / CA, LAA, LTE Cat. 18 Connectivity Wi-Fi 802.11 a/b/g/n/ac (2.4/5 GHz) VHT80 MU-MIMO 1024QAM Bluetooth v5.0 (LE up to 2 Mbps) ANT+ USB Type-C NFC Location: GPS, Galileo, Glonass, BeiDou Sensors Iris Pressure Accelerometer Barometer Fingerprint Gyro Geomagnetic Hall HR Proximity RGB Light Authentication Lock type: pattern, PIN, password Biometric lock type: iris scanner, fingerprint scanner, face recognition, Intelligent Scan Audio Stereo speakers tuned by AKG, surround sound with Dolby Atmos technology Audio playback format: MP3, M4A, 3GA, AAC, OGG, OGA, WAV, WMA, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA, APE, DSF, DFF Video MP4, M4V, 3GP, 3G2, WMV, ASF, AVI, FLV, MKV, WEBM Virtual Reality Gear VR with controller (SM-R325NZAXAR) Google Daydream View Software Android 8.0 Oreo Dimensions and Weight 158.1 x 73.8 x 8.5 mm 189 g Colors Midnight Black, Coral Blue, Lilac Purple, Titanium Grey

    I have been using my cell phone in my case for as long as I’ve owned it. I noticed that the backglass on my Samsung Galaxy S 9 plus phone separated on the left side exposing the lithium ion battery The battery may have swell.

    Both my Verizon Wireless and Samsung refuse to replace my phone for free.

    Model

    Samsung Galaxy S9 plus

    Serial number

    RF8K908G6KX

    Bought from

    Verizon Wireless

    Bought

    Oct 17, 2018

    Where

    Virginia Beach, Virginia: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

58. First aid

    Made Feb 9, 2021 · , sent to the company Apr 2, 2021 · , published by CPSC Apr 16, 2021

    The product, in the report: Samsung Galaxy A21 Cell Phone

    My nephew’s Samsung Galaxy A21 cell phone exploded today while he was trying to install an update. It burned his wrist, melted a hole in a suitcase but it did not catch the house on fire. He was using the phone when it happened. We have contacted Samsung about the issue but I thought it would be good to let your company know.

    Model

    Galaxy A21

    Where

    Noble, Louisiana: Home/Apartment/Condominium

    Who was involved

    Age 24, Male

    The reporter’s relation to them

    Other Relative

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

59. No one hurt

    Made Aug 31, 2020 · , sent to the company Oct 14, 2020 · , published by CPSC Nov 10, 2020

    The product, in the report: 2 Samsung S8 cellphones purchased estimated Nov 2018. The batteries have expanded to the point of breaking the cases and the phones become abnormally hot under continued use.

    We have 2 Samsung S8 cellphones that are less than 2 years old. The batteries have expanded to the point of separating the cases and they become hot under continued use. According to [REDACTED] there is only a 2 year warrantee on these phones. I contend that this is a manufacturing defect and the batteries and or the phone should be replace free of charge. This event seems to be similar to Samsung 7 issue.

    Model

    S8 Active SM G892A and S8 SM-G950U

    UPC

    unk

    Serial number

    R38JC08678764

    Bought from

    AT&T

    Bought

    Nov 14, 2018

    Where

    Murchison, United States: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung S8, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

60. No one hurt

    Made Aug 7, 2020 · , sent to the company Aug 25, 2020 · , published by CPSC Sep 9, 2020

    The product, in the report: Samsung S7 Active, model SM G891A SILVER. Bought from ATT some time ago.

    I am writing about my cell phone Samsung Silver S7 Active SM-G891A from ATT. Today I noticed that the phone was getting very hot, the battery draining unusually fast, but more scarily, the back of the phone was no longer flat, it bulges, so it wobbles on a flat surface. I think the battery has swollen. I was not doing anything unusual with the phone, just having a [REDACTED] meeting and noticing the wobble. I remember the S7 Note batteries were the ones that used to blow up, back when they were introduced in the USA, so I am letting you know. I cannot replace the battery because it is sealed in the phone. I feel if I keep using it, I risk damage to person and property. The bulge is a bit more that 1/8 of an inch from the original back of the phone.

    Model

    Silver S7 Active SM-G891A

    Serial number

    R38H70E7PHL

    Bought from

    ATT

    Bought

    Sep 24, 2016

    Where

    EMMAUS, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Age 53, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand samsung sm-G891A, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

61. Seen by a doctor or nurse

    Made Jul 23, 2020 · , sent to the company Aug 7, 2020 · , published by CPSC Aug 21, 2020

    The product, in the report: Samsung Galaxy S7 brand cell phone and charger.

    On the evening of July 9th 2020 while sleeping I was suddenly awoken by the sound of hissing. Looking over at my dresser to see a bright orange flame coming from my Samsung Galaxy S7 phone that I had plugged in to it’s charger. Smoke started to fill the room as I got out of bed and unplugged the phone cord from then power strip when I exited the room. Informing my partner that “I think my phone is on fire” we came into the room to find it full of foul smelling smoke. We opened the bedroom window and turned on all the fans we could before leaving the room. Around 30 minutes later I returned into the bedroom to scoop up the phone into a stainless steel sauce pan and placed it outside on my balcony. We left the window open for the entire night and the following day.

    The next day my partner was feeling a tightness in their chest and went to the hospital for a check-up. The doctor said she had minor lung irritation and if it persisted over the next few days to come back. Luckily over the next day it went away on its own. Myself I did have some irritation after the incident that cleared up over time and did not seek medical attention.

    Fortunately my dresser did not burn and the phone’s case seemed to have protected it. The battery did send black specks all around that stuck to bed sheets, pillows, etc but did not burn them. The black specks caused a slight tingly sensation to the skin from battery acid I’m assuming.

    The phone is a complete wreak and I feel that nothing is salvageable from it.

    Model

    Galaxy S7

    Bought from

    Ting

    Bought

    Jun 10, 2016, about then

    Where

    Unspecified: Home/Apartment/Condominium

    Who was involved

    Age 26, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

62. No one hurt

    Made Jul 7, 2020 · , sent to the company Aug 4, 2020 · , published by CPSC Aug 18, 2020

    The product, in the report: Samsung A 10 e 32 G Black

    The subject had received the phone the day prior as a gift. He stated he had charged the phone overnight and went to make a phone call the next morning after disconnecting the phone from the wall charger. He stated he was having trouble making the call. He became irritated with the phone and began to twist the phone with his hands. As he was doing this the phone began to smoke and caught fire. He threw the phone on the floor and began stomping on the phone to extinguish the fire. He then took the phone and threw it in the toilet to ensure that the phone was extinguished. He proceeded to open a window to begin ventilating the smoke from the room.

    The subject was not injured, and property damage was limited to some soot marks being left on the floor. Please let us know if there is any other information that you might need.

    Model

    A 10 e 32 G Black

    Serial number

    8901260051935878453F

    Where

    Unspecified: Unspecified

    Who was involved

    Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

63. Seen by a doctor or nurse

    Made Mar 2, 2020 · , sent to the company Mar 18, 2020 · , published by CPSC Apr 8, 2020

    The product, in the report: Cell phone battery Model number: sm-G892A

    Caller stated that she fell asleep while the phone was charging, she was awakened by a burning sensation on her breast. She stated that the cell phone overheated and seems as if it opened up. She stated that the back part seems as it was starting to melt. Caller stated that she was seen by her dermatologist who advised her how to treat the burn.

    Caller return the phone to the provider but has photos of the incident.

    Caller feels that this cell phone is a fire hazard and should be reported.

    Model

    Galaxy S8 Active

    Bought from

    AT&T

    Where

    Detroit, Michigan: Home/Apartment/Condominium

    Who was involved

    Age 38, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung Galaxy S8 Active, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

64. No one hurt

    Made Jan 24, 2020 · , sent to the company Mar 3, 2020 · , published by CPSC Mar 17, 2020

    The product, in the report: Galaxy Note 4 battery

    On October 27th 2019. My galaxy note 4 exploded. In my living room. Causing burning do my carpet and smoke damage to my electronics. I took samsung to court to get compensation for my belongings and it results that the battery was a recalled boot legged battery supplies by fed ex. I am looking to have fed ex supply chain contact me as their info listed on here is no longer valid

    Bought from

    At&T, California

    Where

    Santa maria, California: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

65. No one hurt

    Made Oct 21, 2019 · , sent to the company Nov 15, 2019 · , published by CPSC Dec 2, 2019

    The product, in the report: Staff on scene stated cell phone caught fire - now out. Found cell phone on stone counter with back removed and damage to battery and case (no other damage/extension) Phone owner (staff) stated screen locked up so he took back off to remove battery when it sparked and started smoking activating fire alarm. Phone: Samsung A20

    Engine company arrived on scene of 1 story nursing home with nothing showing. E1 investigating. Staff on scene stated cell phone caught fire - now out. Found cell phone on stone counter with back removed and damage to battery and case (no other damage/extension) Phone owner (staff) stated screen locked up so he took back off to remove battery when it sparked and started smoking activating fire alarm.

    Phone: Samsung A20

    Model

    A20

    Where

    Lakewood, Colorado: Other Public Property/Office

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

66. No one hurt

    Made Sep 12, 2019 · , sent to the company Sep 27, 2019 · , published by CPSC Oct 11, 2019

    The product, in the report: Samsung s6

    My Samsung s6 phone over heats while in use or connected to the charger,this over heating has caused the screen to discolor I notified the company and was told nothing can be done however I read an article of several individuals with the same problem.

    Model

    Galaxy s6

    Serial number

    R58G818YRTB

    Bought

    Jul 22, 2019

    Where

    Wilmington, Delaware: Other

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

67. No one hurt

    Made Sep 6, 2019 · , sent to the company Nov 1, 2019 · , published by CPSC Nov 18, 2019

    The product, in the report: Cell

    Caller stated that while the cell phone was being charged for approximately 8 hours when his spouse was awakened to an overwhelming burning odor. She found that the cell phone area where the cord was plugged in had melted , as well as the cord. She immediately unplugged it to prevent further damages.

    Caller contacted the provider who advised him to return the phone to a corporate store for a replacement. Caller stated that he had noticed that the phone had been getting extremely hot for about 2-3 weeks before the incident.

    Caller is concerned that these phone presents a fire hazard and should be reported.

    Model

    Samsung Galaxy J3 Eclipse

    Bought from

    Verizon, Tennessee

    Bought

    Sep 2, 2018, about then

    Where

    Hendersonville, Tennessee: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung Galaxy J3 Eclipse, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

68. Hurt, care not known

    Made Aug 6, 2019 · , sent to the company Aug 14, 2019 · , published by CPSC Aug 28, 2019

    The product, in the report: Cell Phone containing removable Lithium battery

    Consumer reported overheated battery while cell phone was charging.

    Report Updated 8/12/19:

    Injury to hand after trying to pick up the battery.

    Model

    SM-G360T1

    Where

    Sharon, Massachusetts: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung Galaxy, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Level of care not known

69. No one hurt

    Made Dec 21, 2018 · , sent to the company Feb 7, 2019 · , published by CPSC Feb 25, 2019

    The product, in the report: Samsung J1

    I have a j1 cell phone which the battery exploded while charging causing property damage.

    Model

    J1

    Bought from

    Walmart, Oregon

    Bought

    Mar 1, 2016

    Where

    Klamath Falls, Oregon: Home/Apartment/Condominium

    Who was involved

    Age 39, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

70. No one hurt

    Made Nov 21, 2018 · , sent to the company Dec 17, 2018 · , published by CPSC Feb 4, 2019

    The product, in the report: samsung Galaxy S7 EDGE

    Samsung S7 edge was kept on charging by my son(17 years) this phone is regularly used by husband and now since he just bought a [REDACTED] on 24/10 while on his visit to Indonesia it is used by my 6 year old daughter to watch her [REDACTED] channel .

    We live in a two storey house . The mobile was left behind for charging upstairs and smelling smoke we ran upstairs to find the phone burning . It was pulled out by the plug and thrown down on the floor ... once it cooled we took it outside and kept it far away in the compound fearing explosion ... since it was so scary and all were horrified as this incident could have happened while the phone was in my daughters hand !! Later after about two hours I pulled open the back cover and separated the battery out with the help of a stew diver .. to prevent any internal combustion.. it’s in a totally dialipted state and not expected of Samsung ... my entire family uses Samsung and we have two new [REDACTED] purchased recently , [REDACTED] and this S7 edge . I am so horrified I Cannot believe in Samsung anymore ... I want to return all the Samsung phones . I feel cheated and this ripping off trust by the brand and it’s cheap unsafe manufacturing . I need immediate action in this terrifying hazardous incident .

    I had kept the phone in proper condition , charging at absolute proper points and no abuse of the gadget ! For a decade we have been loyal and this is like absolute failure .

    Regards [REDACTED]

    Model

    SAMSUNG GALAXY S7 EDGE

    Serial number

    357327/07/279483/3

    Bought from

    INDIA

    Where

    Badlapur, India: Home/Apartment/Condominium

    Who was involved

    Age 17, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand SAMSUNG, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

71. Emergency room

    Made Nov 14, 2018 · , sent to the company Dec 6, 2018 · , published by CPSC Dec 20, 2018

    The product, in the report: Samsung Galaxy J3

    An occupant was charging a cell phone under the pillow and woke up to fire on the pillow. Another occupant came in the room and saw fire in the same area. The cell phone was charging for an unknown length of time.

    Model

    Galaxy J3

    Where

    Springfield, Virginia: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Emergency Department Treatment Received

72. Hurt, care not known

    Made Aug 24, 2018 · , sent to the company Sep 14, 2018 · , published by CPSC Oct 5, 2018

    The product, in the report: Samsung Galaxy Note 4

    On August 1st, 2018 [REDACTED] Fire Department, [REDACTED], responded to a report of cellular phone that caught fire. Upon arrival of fire crews, they found a cell phone that had caught fire in the bed of a 21-year-old male and had caused minor burn injuries. Fire investigators were called to the scene to investigate the fire. The phone that caught fire was a Samsung Galaxy Note 4. The phone was plugged in to the wall using an aftermarket charger cord and charging block. The phone was laying in the bed of the victim, at the time it caught fire. The phone was approximately 3 years old according to the victim. The victim did say he had put an aftermarket battery in the phone, that he had bought on amazon. Investigators were unable to determine the maker of the battery. Further information regarding this incident can be obtained by completing a Public Information Request thought the City of [REDACTED]. Sincerely, [REDACTED] Captain, [REDACTED] Fire Department [REDACTED]

    Model

    Galaxy Note 4

    Where

    Frisco, Texas: Unspecified

    Who was involved

    Age 21, Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Level of care not known

73. No one hurt

    Made Aug 18, 2018 · , sent to the company Aug 24, 2018 · , published by CPSC Sep 17, 2018

    The product, in the report: Samsung galaxy s6 edge cell phone

    Samsung galaxy s6 edge battery back overheated andstartrd melting. Owned the phone less than a year. No damage and it was on its original charge for about 20 minutes almost fully charged.

    Bought from

    Verizon wireless

    Bought

    Jun 1, 2017, about then

    Where

    Freeport, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Age 42, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

74. No one hurt

    Made Aug 10, 2018 · , sent to the company Aug 23, 2018 · , published by CPSC Sep 7, 2018

    The product, in the report: Samsung S7 Cell Phone

    On August 3, 2018, my 2-year-old Samsung S7 cell phone was on my night stand, plugged in and charging overnight. At 1:00 AM, it began shaking. As I woke up and looked over, the phone began hissing, emitting smoke, and spontaneously caught fire. A 5-inch flame shot from the phone and it took off like a rocket from my nightstand. The power cord pulled it back, and fortunately it fell into a waste basket. Still on fire and billowing smoke, I grabbed the waste basket and dumped the contents into my bathroom sink, now filling with water to extinguish the fire.

    I did nothing out of the ordinary to this phone for it’s entire lifetime, simply charging it and using it each day. The power cord in use at the time was the one that came with the phone. I am informing your agency about this product safety concern for obvious reasons, as you need to know that Samsung cell phones still have this issue occuring today, August 2018. It is a serious public safety concern.

    Model

    S7

    UPC

    SMG930VZKA

    Serial number

    IMEI 359775074948872

    Bought from

    Verizon Retail Store, Maine

    Bought

    Aug 1, 2016, about then

    Where

    Scarborough, Maine: Home/Apartment/Condominium

    Who was involved

    Age 63, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

75. No one hurt

    Made Jul 9, 2018 · , sent to the company Jul 20, 2018 · , published by CPSC Aug 3, 2018

    The product, in the report: Cell Phone. 6.2 inch screen, blue color

    I have had 5 Samsung Galaxy s8+, bought 1 the other 4 are all warranty replacements. None of them will charge, But they do get extremely hot. This could cause a burnt skill issue, and Samsung made a defective phone and not backing them up,

    Model

    Galaxy S8+

    Bought from

    Verizon

    Bought

    Jul 8, 2017

    Where

    Folsom, California: Home/Apartment/Condominium

    Who was involved

    Age 50, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

76. No one hurt

    Made May 2, 2018 · , sent to the company Jul 16, 2018 · , published by CPSC Jul 30, 2018

    The product, in the report: Samsung Galaxy Stardust cellphone

    My son was charging his Samsung Galaxy Stardust phone and it exploded at 3:59 this morning. It was on his desk in his room. Everyone was in bed. It burned our carpet and caused property damage. Terrifying experience since our entire second floor filled with smoke.

    Model

    Samsung Galaxy Stardust

    Serial number

    268435463213352046

    Bought from

    QVC, Pennsylvania

    Bought

    Mar 24, 2015

    Where

    Northville, Michigan: Home/Apartment/Condominium

    Who was involved

    Age 17, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

77. No one hurt

    Made Apr 14, 2018 · , sent to the company Apr 23, 2018 · , published by CPSC May 7, 2018

    The product, in the report: Samsung galaxy S9 Plus battery explosion

    The battery in our new Samsung Galaxy S9 Plus overheated & exploded. The phone is continuing to expand & contains a burning smell now that is just continuing to get worse. The phone overheats & shuts off. Nobody was injured. Thankfully this was caught in time & not overnight while people where sleeping & the phone may have been on the charger.

    Model

    Galaxy S9 Plus

    Bought from

    Sprint, Louisiana

    Bought

    Mar 9, 2018

    Where

    Kenner, Louisiana: Unspecified

    Who was involved

    Age 28, Male

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

78. First aid

    Made Apr 7, 2018 · , sent to the company Apr 16, 2018 · , published by CPSC May 7, 2018

    The product, in the report: Black Samsung Galaxy Note 4 Per email from submitter: -Version #N910AUCU1ANK3 -Released in Dec. 2014

    Last night at work, I was charging my phone through the computer as I usually do. I was facing my other monitor and I heard this loud hissing. I turned around and saw a bunch of thick smoke pouring out of my phone and the case was peeling off and flying off of it. I unplugged the phone from the charger and burned my finger. The phone landed on the carpet and burned through. The back and battery of the phone are completely melted and the screen is entirely burned. We had to run and run on 5 fans and open the windows because of how smoky the entire upstairs of this building was.

    Bought from

    AT&T, Hawaii

    Bought

    Dec 1, 2014

    Where

    Pennsylvania: Other Public Property/Office

    Who was involved

    Age 23, Female

    The reporter’s relation to them

    My Friend / Neighbor / Co-worker

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

79. No one hurt

    Made Mar 13, 2018 · , sent to the company Jul 11, 2018 · , published by CPSC Jul 25, 2018

    The product, in the report: Note 5 Cellphone

    This caller is reporting that her cell phone Note 5 purchased September, 2016 with approximately 6 months left on her contract. Sunday, February 25, 2018 she answered a call, heard a sizzling sound then began heating up as she was talking to her sister (her caller). She ended her call because the phone was becoming hotter and hotter. The unit did not burn her but became uncomfortable to hold. That evening she placed her phone on a charger as she normally did but it would not charge at all. She then placed it on a wireless charger but the cellphone again became hotter and hotter until she removed it but then the wireless charger stopped working and has never begun working again. The caller said that when she is sleeping since February 25, 2018 she will be asleep sometimes and random video’s or random advertising or it will freeze up. She purchased a new wireless charger which is powering the phone for use at this time. There are no injuries being reported. She contacted the manufacturer who told her to do a factory reset. She contacted her provider and they have instructed her to bring the phone and the present charger she is using and they will look at it and may possibly replace it

    Model

    SM - N920V Samsung Note 5

    Bought from

    Verizon, New Mexico

    Bought

    Sep 15, 2016, about then

    Where

    Albuquerque, New Mexico: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

80. No one hurt

    Made Jan 23, 2018 · , sent to the company Jan 30, 2018 · , published by CPSC Feb 21, 2018

    The product, in the report: Samsung Galaxy 7 phone with a [REDACTED] charger Per Email from Submitter: Samsung galaxy S7 CE0168 SM-G930PUD FCC1D-A3LSMG93OUS Ventev Model: B95-5048A

    I was charging my Samsung Galaxy 7 phone with a [REDACTED] charger when the charger’s insert sparked. It was plugged in for one minute, but it was not charging so I unplugged it and that’s when the charger’s insert sparked. The charging terminal on the phone incurred burn marks as well.

    Model

    Galaxy 7

    Where

    Grove City, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 36, Female

    The reporter’s relation to them

    My Friend / Neighbor / Co-worker

    As this report names them

    Brand Samsung Galaxy 7, made or sold by SAMSUNG TELECOM AMERICA (STA)

    Reports CPSC links to it

    20180124-1C64B-1728577

    How badly, in CPSC’s words

    Incident, No Injury

81. No one hurt

    Made Jan 12, 2018 · , sent to the company Jan 23, 2018 · , published by CPSC Feb 6, 2018

    The product, in the report: Silver Samsung Galaxy S7

    Police Department took a report of a Samsung Galaxy S7 cell phone that “blew up in her hand”. Officer detected the odor of burning plastic in the apartment

    Model

    Galaxy S7

    Serial number

    359754070468839

    Where

    addison, Illinois: Home/Apartment/Condominium

    Who was involved

    Age 36, Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

82. No one hurt

    Made Jan 12, 2018 · , sent to the company Apr 11, 2018 · , published by CPSC Apr 25, 2018

    The product, in the report: samsung 8 plus

    I have 2 cell phone tmobile samsung8plus waterproff ,. I had one in my shirt pocket I live in [REDACTED] and it begain to beep when i looked at the screen it said wet could cause electric shock. only from a little sweet. They advertise the phone is good in 10 feet of water for 15 min.

    Bought from

    t mobile, Florida

    Bought

    Sep 1, 2017

    Where

    Miami`, Florida: Home/Apartment/Condominium

    Who was involved

    Age 61, Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand samsung tmobile, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

83. No one hurt

    Made Jan 9, 2018 · , sent to the company Apr 6, 2018 · , published by CPSC Apr 20, 2018

    The product, in the report: A black Samsung smartphone, Model # SM-G900P caught fire.

    A consumer placed her cell phone on the bed, and within seconds it bounced and then caught fire. Although the bed clothes were burned in a softball-sized area, the consumer was able to remove the phone from her apartment by carrying it out with a spatula, preventing further damage.

    Model

    SM-G900P

    Serial number

    A3LSMG900P

    Where

    Burlington, Vermont: Home/Apartment/Condominium

    Who was involved

    Age 34, Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

84. No one hurt

    Made Nov 27, 2017 · , sent to the company Dec 4, 2017 · , published by CPSC Dec 18, 2017

    The product, in the report: Samsung Galaxy S6 cell phone

    I purchased a Samsung Galaxy S6 when it first came out. Have used it without incident until Saturday 11/25/17. The phone was last charged at 3:30pm, using the Samsung fast charger that it came with. I made a call and then put the phone in my purse. At 9:30pm there was a loud pop and the purse caught fire. After putting out the fire, the cause was clearly the phone battery. The phone was partially melted with a clear rectangle shape on both the front and back of the phone. The screen had slightly popped out as well.

    Model

    SMG920RZKAU

    UPC

    8727607653

    Bought from

    US Celluar, Iowa

    Bought

    Apr 17, 2017, about then

    Where

    Wellington, Kansas: Home/Apartment/Condominium

    Who was involved

    Age 35, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

85. First aid

    Made Nov 15, 2017 · , sent to the company Nov 24, 2017 · , published by CPSC Dec 8, 2017

    The product, in the report: Samsung Galaxy 8 +

    I have purchased a Samsung Galaxy S8+ cell phone. It has a glass screen. The phone is made so that you are unable to buy as case that protects it all the way around. I also purchased the screen protector for it. It slid off of the bed and the screen cracked. The glass has shattered near the edge and has sharp edges that protrude. there is no way to cover it or protect it the way the phone is made. I have cut myself on it and had injuries. it presents further risk. I have contacted Samsung and it is not repairable under their warranty. They will not provide replacement or fix it at their cost, In making a product of this kind, a company needs to provide safety features to prevent risk of injuries. I feel the glass screen on this product is a danger.

    Model

    Samsung Galaxy S8+

    Serial number

    988919463541454335

    Bought from

    ATT

    Bought

    Sep 27, 2017, about then

    Where

    Linton, Indiana: Home/Apartment/Condominium

    Who was involved

    Age 52, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

86. No one hurt

    Made Oct 17, 2017 · , sent to the company Oct 25, 2017 · , published by CPSC Nov 8, 2017

    The product, in the report: Galaxy 6 Samsung Smart Phone

    My Galaxy 6 Samsung phone melted while sitting on a wireless charger. It was out of direct sunlight and there was no other source of heat on the desk where it was plugged in. I had not used this phone for a few weeks and did not realize it had overheated and burst out of its case until cleaning up on October 7, 2017. It is totally ruined and cannot be salvaged.

    Bought from

    Verizon, Georgia

    Bought

    Sep 18, 2015

    Where

    Vidalia, Georgia: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

87. First aid

    Made Sep 13, 2017 · , sent to the company Sep 21, 2017 · , published by CPSC Oct 5, 2017

    The product, in the report: Samsung Galaxy S7

    Samsung Galaxy S7 is overheating. Went to Pick phone up and it burned my hand. Samsung has failed to do anything about this issue even though products from this line has had similar issues in the past. Phone is over heating after 2 mins of use.

    Model

    SM-G930A

    Bought from

    AT&T, Missouri

    Bought

    May 10, 2016, about then

    Where

    Harrison, Arkansas: Home/Apartment/Condominium

    Who was involved

    Age 23, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

88. Hurt, no treatment

    Made Sep 8, 2017 · , sent to the company Sep 18, 2017 · , published by CPSC Oct 2, 2017

    The product, in the report: Samsung Galaxy Active S6 smart phone

    I returned to my home after several hours of being away to find my kitchen filled with smoke and a terrible smell. My Samsung Galaxy Active s6 had been charging while I was away, and it had caught fire and released black smoke inside my home. The phone was no longer burning, but had melted into the container lid it was placed on to charge. Soot shot out several feet in a semi-circle from the charger port. My home now smells like toxic fumes despite several hours of airing out the kitchen with the fan on.

    Model

    Galaxy Active s6

    Bought from

    AT&T, Oregon

    Bought

    Sep 15, 2015, about then

    Where

    Portland, Oregon: Home/Apartment/Condominium

    Who was involved

    Age 34, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

89. No one hurt

    Made Sep 2, 2017 · , sent to the company Sep 13, 2017 · , published by CPSC Sep 27, 2017

    The product, in the report: Samsung Galaxy S7 Edge Model #SM-G935V Galaxy S7 Edge Serial (IMEI) #: 358166073708619

    I just got done making a phone call and my Samsung Galaxy S7 Edge phone got so hot that I was forced to drop it. The phone continued heating and was hot enough that it expanded to about three times its normal thickness and I couldn’t pick it up for about 5 minutes. The phone was destroyed.

    Model

    SM-G935V Galaxy S7 Edge

    Serial number

    358166073708619

    Bought from

    Verizon Wireless

    Where

    Laramie, Wyoming: Street or Highway

    Who was involved

    Age 49, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

90. No one hurt

    Made Aug 25, 2017 · , sent to the company Jan 17, 2018 · , published by CPSC Feb 1, 2018

    The product, in the report: Samsung Galaxy S7 Edge cell phone

    I have been using a Samsung Galaxy S7 Edge phone since April of 2016 and noticed recently that the case has been expanding and getting so large that the back of the phone is separating from the phone. The problem seems to be that the battery is expanding at an alarming rate. My fear is that it may start to burn or explode. I can send you a jpg photo of the phone.

    Model

    Galaxy S7 Edge

    Bought

    Apr 1, 2016, about then

    Where

    Chesterfield, Missouri: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

91. No one hurt

    Made Aug 6, 2017 · , sent to the company Dec 28, 2017 · , published by CPSC Jan 12, 2018

    The product, in the report: The product is a Samsung Galaxy 7 Edge cell phone battery that exploded, swelling the case and becoming extremely hot.

    The product is a Samsung Galaxy S7 Edge cell phone battery which grew extremely hot to the touch and swelled the case out on the phone while laying on a table. It was not being charged at the time.

    We took the phone to Sprint and they referred us to another store an hour from here that repairs phones. Their tech said the battery “exploded” and said that by law he could not return the defective battery to us. He wrote out a statement and gave us a receipt for the repair ($80.62) We were also told that Samsung would reimburse us for the cost of the battery replacement since the phone was only 5 months old. Samsung said they would not reimburse us without seeing the old battery which is not possible.

    I am aware that other types of Samsung phones have had battery issues and were recalled, including versions of the Samsung 7. I was told that the Edge was safe. I now know it is not. I am just grateful it did not burn down my house.

    Model

    Galaxy 7 Edge

    Bought from

    Sprint, Ohio

    Bought

    Feb 14, 2017, about then

    Where

    Heath, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 63, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

92. Hurt, care not known

    Made Aug 2, 2017 · , sent to the company Aug 18, 2017 · , published by CPSC Sep 1, 2017

    The product, in the report: Samsung galaxy S6 Active

    My husband was in the bathroom reading the news on his Samsung Galaxy S6 Active and the phone back expanded and burst into flames. He dropped the phone on the floor and ran out and away from the billowing smoke. No apparent physical burns on my husband but the vinyl floor is damaged and there is significant electronic smoke odor in the bathroom and closet that will not dissipate and will probably require professional cleaning. My husband is asthmatic and, while the adrenaline kept him from suffering an attack at the moment, I worry the smoke inhalation might exacerbate his condition later on. It also should be noted that the phone was NOT being charged at the time of explosion.

    Model

    Samsung galaxy S6 Active

    Serial number

    I don’t know. Phone blew up that info.

    Bought from

    AT&T

    Where

    Pleasanton, California: Home/Apartment/Condominium

    Who was involved

    Age 41, Male

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, Level of care not known

93. No one hurt

    Made Jul 26, 2017 · , sent to the company Aug 3, 2017 · , published by CPSC Aug 17, 2017

    The product, in the report: Samsung Galaxy 7 Edge Mobile Phone

    Both my wife’ and my own samsung galaxy 5 mobile phone swelled up and split open 3 weeks apart at 14 months old. neither samsung nor verizon would accept any responsibility and verizon told me to take the wife’s home as they had no responsibility. The first failed on July 01 2017 and the second on July 22 2017

    Model

    Galaxy7

    Serial number

    Turned both in to buy new [REDACTED] Phones

    Bought from

    Best Buy, Minnesota

    Bought

    May 4, 2016, about then

    Where

    Clarkston, Michigan: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

94. No one hurt

    Made May 31, 2017 · , sent to the company Jun 8, 2017 · , published by CPSC Jun 22, 2017

    The product, in the report: Samsung Galaxy S6 active cell phone.

    On 5/29/17, I had my Samsung Galaxy S6 active phone charging on my bed as I was sleeping. It was not covered by any materials. At around 3am, I wake up to a hissing noise and a harsh, chemical smell. I then see a flash of bright light and start screaming fire. My partner was still awake in the other room and rushed in. He grabbed the phone and threw it on the outside patio. The phone spewed chemicals on my bed, a blanket, and two pillows. It burnt a small hole in the bed and in a pillow. The charger, the charging port, and the outlet were all fine. The combustion started at the top of the phone. Thankfully, no one was injured.

    Model

    Galaxy S6

    Bought from

    AT&T, Indiana

    Bought

    Mar 18, 2015, about then

    Where

    Vancouver, Washington: Home/Apartment/Condominium

    Who was involved

    Age 28, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

95. No one hurt

    Made May 30, 2017 · , sent to the company Jun 7, 2017 · , published by CPSC Jun 21, 2017

    The product, in the report: SAMSUNG SM-G935A CELLPHONE

    The phone while charging in normal air conditioned environment caught fire.

    The smoke set off smoke detector in kitchen. Had we not intervened it would have certainly been very bad.

    The charging port on the phone destroyed the cable.

    Model

    Samsung Galaxy S7 Edge SM-G935A

    UPC

    RF8H90WVWGD

    Serial number

    352331080876801

    Bought from

    BEST BUY

    Bought

    Nov 25, 2016

    Where

    FENTON, Missouri: Home/Apartment/Condominium

    Who was involved

    Age 47, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

96. No one hurt

    Made May 26, 2017 · , sent to the company Jun 6, 2017 · , published by CPSC Jun 20, 2017

    The product, in the report: Samsung Galaxy S7

    I have a Samsung Galaxy S7. Not the one that is on the recall list. My phone over heated badly and melted apart. I had to contact Samsung because Verizon said they can’t touch it and said it was dangerous for it to do that.

    I contacted Samsung I told them the phone overheated till it was very hot. Informed them Verizon told me it is the same battery issue as the Samsung S7 Edge and Note. They told me they will come pick up my phone. They came Saturday to get it. I received a report today so I called them. They said it was “repaired” and being sent back. I told them you repaired a phone that is having the same issues as the recalled one??? He said once they repair them they are good to go. I told him I don’t feel that is safe since the other models are being recalled. I told him I am not going to use the phone and I will be doing what I need to when I get it.

    The guy who picked up the phone Saturday told me that my S7 Galaxy isn’t the only one doing this. He said they are losing money over the first one. Someone told me not to let them get away with fixing a phone that melted apart. Which is what they are trying to do instead of letting people know this is happening.

    Today this was the result. I have attached photos to show the damage to my phone. They said backed cover cracked. Back cover was not cracked it melted apart due to the battery issue.

    Service Ticket Number: [REDACTED] Ship Company: UPS Tracking Number: [REDACTED] Serial number: 355301077384918 Please view additional information below for more details.

    Original Problem: HARDWARE ISSUE - TEMPERATURE ISSUES - PHONE IS WARM WHILE IN USE

    Problem found: TOUCHPAD DAMAGED - ABUSE - BACK COVER CRACKED - ABUSE - REAR COVER - COSMETICS

    Solution: REPLACED LCD - REPLACED COSMETIC - REPLACED COSMETIC - REPLACED COMPONENT

    Serial number

    355301077384918

    Bought from

    Verizon

    Bought

    May 10, 2016, about then

    Where

    Cleveland, Ohio: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung S7 Galaxy, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

97. No one hurt

    Made May 22, 2017 · , sent to the company Jul 27, 2017 · , published by CPSC Aug 10, 2017

    The product, in the report: Samsung Galaxy S7

    My wife purchased a Samsung Galaxy S7 phone in July, 2016. After hearing several reports about Samsung hand-held devices catching on fire, we checked to see if her phone was on the recall list. According to our telephone service provider (Sprint), the Samsung Galaxy S7 was not on any product recall or warning lists.

    Last Tuesday (5/16/17), my wife’s Samsung Galaxy S7 spontaneously and without warning began to smolder and burn. At the time of the incident, the phone was resting on top of a granite kitchen countertop. The phone was not connected to the charger, or any other device. Additionally, the phone was not near any heat source when it combusted. My wife stated the she heard a popping noise similar to a soda bottle exploding and then saw smoke emanating from our kitchen. I was outside and she quickly called to me about the fire. I witnessed the phone burning within 30 seconds of it catching on fire. Our house was filling with smoke, which smelt like burning plastic and electronics. There was also a low blue flame coming out the side of the phone and heat radiating from it. I immediately used a kitchen utensil to push the phone onto a cookie tin and then brought it outside where it continued to smoke for several minutes.

    We feel fortunate that the phone combusted on the granite and during daytime, rather than any of the more probable locations that we place it (pocket, purse, bed, couch, driving in our cars, my daughter’s hands, etc...) throughout the day and night

    Thankfully nobody was injured and the only property damage was the phone itself.

    If it would be helpful to investigate this matter, I would be happy to send either photos or the actual phone to any independent consumer safety agency.

    Our Samsung Galaxy S7 phone is extremely dangerous and very easily could have ruined the lives of my family.

    Thank you for your interest in this matter.

    Model

    Samsung Galaxy S7

    Serial number

    35899107388997

    Bought from

    Sprint

    Bought

    Jul 9, 2016

    Where

    New Orleans, Louisiana: Home/Apartment/Condominium

    Who was involved

    Age 42, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung Galaxy S7, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

98. Hurt, no treatment

    Made May 11, 2017 · , sent to the company May 19, 2017 · , published by CPSC Jun 5, 2017

    The product, in the report: Cellphone

    Aug 2016 I purchased a Samsung 7 Edge to replace my [REDACTED]. It ran a little warm. My screen went black. I sent it to Samsung for service (black screen & warm battery). It came back with 2 documents. One stated the battery & LCD screen were replaced. The second stated they couldn’t fix it because it was locked. I plugged it in. This device runs HOT. I couldn’t hold it in my hands. The LCD screen is fine. I phoned Samsung. they claim the battery wasn’t replaced. I believe they fixed my phone with a defective battery. They offered to fix it again. I don’t trust them.

    Model

    S7 Edge

    UPC

    887276169415

    Serial number

    358521071309515

    Bought from

    Best Buy, California

    Bought

    Jan 8, 2017

    Where

    Sylmar, California: Home/Apartment/Condominium

    Who was involved

    Age 57, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

99. No one hurt

    Made May 7, 2017 · , sent to the company Jul 12, 2017 · , published by CPSC Jul 26, 2017

    The product, in the report: Smartphone

    I noticed that the display glass on my Note 3 was de-laminating and there was a gap between the top of the side bezel and the glass. Upon investigation I deteremined that the battery has swollen. The nominal thickness of the battery is 5.4mm, and it has swollen about 80% to 9.4mm thick.

    I consider this a dangerous condition and have removed my battery. Samsung refuses to replace it (defective though it may be) because it isn’t under warranty. I bought the phone new 3 or 4 years ago. It has never been wet, and isn’t damaged.

    Model

    Galaxy Note 3 ; SM-N9000A

    Serial number

    IMEI: 358579050439661

    Bought from

    AT&T

    Bought

    Feb 4, 2013

    Where

    Tempe, Arizona: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

    How badly, in CPSC’s words

    Incident, No Injury

100. First aid

     Made Apr 17, 2017 · , sent to the company Apr 25, 2017 · , published by CPSC May 9, 2017

     The product, in the report: samsung s7

     Walking down the hallway I noticed heat from my right pocket. I observed smoke and noticed my phone was on file. Without any notice or while not in use or charging, my phone burned through my pants.

     Model

     s7

     Bought from

     sprint, New York

     Bought

     May 1, 2016, about then

     Where

     buffalo, New York: Home/Apartment/Condominium

     Who was involved

     Age 33, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand samsung, made or sold by SAMSUNG TELECOM AMERICA (STA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

CPSC’s disclaimer

Sources