Polaris utility vehicles

132 reports to CPSC, the latest made Sep 27, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 27, 2026.

132reports to CPSC
Sep 27, 2026the latest report was made
May 27, 2011the earliest
54with the company’s comments

Brand: Polaris
Maker: Polaris Industries Inc.Makers, importers or sellers, as the reports name them
Product: Utility vehiclesOff-road, not licensed for the roadCPSC’s product type: Utility Vehicles (code 5044), in Sports and Recreation: Recreational Vehicles (Unlicensed)

Other ways the reports write the brand (22)

“Polaris Ranger”, “Polaris RZR”, “Polaris RZR 900”, “POLARIS RZR XP 4 Turbo Dynamix”, “Polaris 400 4x4 Ranger 2011”, “Polaris Industries Inc.”, “Polaris RZR 2008”, “Polaris RZR XPT4”, “Polaris Rancher 570 EFI”, “Polaris Ranger 500”, “Polaris Ranger RZR 170cc”, “Polaris Ranger Razor EFI 800”, “Polaris Ranger XP1000”, “Polaris Razor 170”, “Polaris XP 4 Turbo”, “Polaris ranger 570”, “Polaris rzr”, “Polaris- General 4”, “PolarisRanger”, “polaris Razor 800”, “polaris ranger” and “polaris ranger rzr”

By month

5 reports from October 2025 to September 2026; the most in September 2026, 1. 127 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
June 2026	1
May 2026	1
February 2026	1
January 2026	1
June 2025	1
December 2024	1
November 2024	1
October 2024	1
August 2024	2
May 2024	1
January 2024	2
September 2023	1
August 2023	1
July 2023	1
June 2023	2
May 2023	3
April 2023	1
February 2023	1
January 2023	2
November 2022	3
September 2022	2
July 2022	1
January 2022	2
December 2021	1
July 2021	1
June 2021	1
May 2021	2
April 2021	1
December 2020	1
November 2020	1
October 2020	1
June 2020	2
October 2019	1
June 2019	1
May 2019	2
February 2019	2
October 2018	1
September 2018	1
August 2018	1
June 2018	1
May 2018	1
April 2018	2
March 2018	2
February 2018	1
January 2018	10
December 2017	1
November 2017	3
October 2017	3
August 2017	1
July 2017	1
March 2017	1
January 2017	2
November 2016	1
September 2016	1
August 2016	2
July 2016	1
June 2016	1
March 2016	1
January 2016	2
December 2015	2
October 2015	2
August 2015	1
May 2015	2
January 2015	2
October 2014	1
July 2014	1
January 2014	1
November 2013	1
October 2013	1
September 2013	3
July 2013	1
January 2013	1
December 2012	1
November 2012	2
October 2012	1
September 2012	1
August 2012	1
July 2012	1
June 2012	2
April 2012	1
March 2012	2
January 2012	1
November 2011	2
September 2011	2
August 2011	2
May 2011	2

How badly anyone was hurt

Death 7
Hospital admission 7 CPSC: Injury, Hospital Admission
Emergency room 6 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
First aid 10 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 84 CPSC: Incident, No Injury
No incident, no one hurt 6 CPSC: No Incident, No Injury
Not said 5 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 27, 2026. Updated daily.

No one hurt
Made Jan 6, 2015, sent to the company Feb 6, 2015, published by CPSC Feb 24, 2015

The product, in the report: 2010 Polaris Ranger 800 XP EFI; side by side; VIN [REDACTED]; engine model number: 0120397314931; camouflage color

The consumer is filing a report on her unit which she feels poses a safety hazard.
On 10/01/14 the consumer’s husband turned the unit on and pushed the gas petal but the unit did not move. The consumer’s husband pushed the gas petal again and the unit instantly began moving at a 45-50 mph speed. The consumer’s husband then shut the unit off by manually using the key and switching it to “off” position. The consumer’s husband believes the pedal locked and caused the unit to go at such a high speed so quickly. After this incident the consumer and her husband have stopped using the unit.
The consumer believes the throttle cable that is located underneath the gas pedal is defective.
The consumer has taken the unit to a dealer once, every 2 years for maintenence.
The unit is used by the consumer and her husband. The unit is primarily used on the weekends and during the spring and fall season.
The consumer has not contacted the firm but will contact them.
The consumer does not feel safe using the unit.

Model
R10TH76AH
UPC
Unknown
Serial number
Unknown
Bought from
Airtec Sports, Wisconsin
Bought
Jun 12, 2010
Where
Minong, Wisconsin: Other
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150106-F9815-1460717. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 15, 2014, sent to the company Nov 18, 2014, published by CPSC Dec 4, 2014

The product, in the report: UTV

The consumer would like to file a report against his unit because he feels it poses both a safety and fire hazard.
10/01/2014 The consumer noticed that his unit was leaking gas. Christmas 2013 was the first time the consumer noticed that the six-gallon fuel tank, located under the passenger’s seat, leaked gas. At the time, he attributed the leakage to spillage or possibly when he pumped gas The unit only has 716 miles. It is only ridden during the winter time by the consumer’s daughter and wife. The consumer reports that as long the fuel tank is full, it will leak gas. He is only able to fill it half way to temporarily avoid the problem.
10/09/2014 The consumer contacted the retailer and explained to them that his unit was having the same issue as the ones he saw that were included in a recall (Alert #08-521). He was informed that his unit was not recalled. He was advised that it was out of their hands to fix the problem he was having. They told him that a new fuel tank would cost six hundred dollars. The consumer asked if they would adjust the price given the circumstance. He was told that he would have to pay the full price.
10/09/2014 The consumer contacted the manufacturer. After he explained his situation, he was told that since his unit was out of warranty and not included in the recall, there was nothing they could do for him. Again he was told that the price of a new fuel tank would be six hundred dollars.
The consumer reports that prior to this incident, he never had any issues with his unit and it always ran fine.
The consumer does not report any injuries to him or his family during this incident.

Model
2520595 VIN #[REDACTED]
Serial number
20080227006
Bought from
Kings Polaris, South Carolina
Bought
Sep 15, 2008, about then
Where
Beaufort, South Carolina: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris RZR 2008, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/5/2014) Polaris Industries Inc.: Polaris recognizes that a fuel leak can create a serious safety hazard. The consumer states “…his unit was having the same issue as the ones he saw were included in the recall (Alert #08-521).” Based on his description of the issue, Polaris does not believe this is the case. The consumer states that “…as long as the fuel tank is full, it will leak gas.” The recall the consumer mentions was due to a seam issue. This seam connects the top half to the bottom half of the fuel tank and a leak in this area would show itself anytime the fuel tank had more than a quarter of a tank of fuel. Polaris does not know what is causing the reported fuel leak and cannot diagnose this issue based on the consumer’s description. If the fuel tank is leaking as described, Polaris strongly recommends that the consumer not operate the machine until he has the issue properly diagnosed and corrected by an authorized Polaris dealer.

CPSC report 20141015-21EC0-1433637. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 21, 2014, sent to the company Jul 29, 2014, published by CPSC Aug 19, 2014

The product, in the report: 2012 Polaris Ranger Crew

I started my 2012 polaris ranger crew to load it on my trailer. It ran rough so I turned it off. I could smell a strong oder of gas. I removed the back seat cover to look at the engine and the gas line at the end was leaking onto the exhaust. Luck for me I had just started it and the exhaust was cool. When I checked the line it looked dry rotted. there were two holes in it and another place was cracking.

Where
Tennessee: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(8/11/2014) Polaris Industries Inc.: Polaris records indicates that the machine registered to the consumer is a 800 Ranger Crew that was purchased on 11-21-2012.
Polaris can find no records of the consumer contacting Polaris or his dealer, nor can we find any history of warranty work for this machine.
Polaris contacted the consumer and determined that the consumer does his own maintenance and stated that he had already replaced his fuel line.
We explained to the consumer that if he continues to do his own maintenance, he should follow the guidelines in his owner’s manual, including the inspection of the fuel system at 12-months or 100-hours and replacement of the fuel lines every 2-years.
These machines operate in severe environments and are subject to wear and tear and need to be maintained. While Polaris cannot anticipate everything, we do publish in our owner’s manual what we believe to be the minimum amount of maintenance necessary to keep the vehicle in a safe and reliable condition.
Machines operated in a more severe environment such as prolonged low speed, heavy load operation need to be inspected and maintained more frequently.
Polaris would recommend that a qualified Polaris dealer perform this maintenance.

CPSC report 20140721-3C1EF-2147442660. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 10, 2014, sent to the company Jan 22, 2014, published by CPSC Feb 5, 2014

The product, in the report: ATVP R11Rh45AG 400Ranger 4x4, Sagebrush Green

[REDACTED] and my brother took our Ranger to a neighbors home (about 5 block away) to check on him. He turned off the Polaris and, they went inside. They stayed for about 8 or 9 minutes. When they came back out the Ranger was on fire. The fire started under the bed. It melted a 14 to 18 inch whole in the bed where the bed meets the seat. The bed melted down on the wires and the exhaust. [REDACTED] had to use a water hose to put the fire out. I have read where they have recalls on other Polaris Ranger models for doing the same thing. We had our Polaris for almost 2 1/2 years when this happened. Right now we have our Polaris at the dealers to get a cost on what it will cost.

Model
ATVP R11Rh45AG 400Ranger 4x4, Sagebrush Green
Serial number
[REDACTED]
Bought from
Polaris World
Bought
Apr 29, 2011
Where
Bronson, Texas: Other
Who was involved
Age 64, Male
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Polaris 400 4x4 Ranger 2011, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/3/2014) Polaris Industries Inc.: Polaris did receive a phone call from the consumer on 1-3-2014 alleging that a fire had occurred. Polaris records further indicate that we requested the machine be presented to a Polaris dealer for an initial assessment of the reported issue. As Polaris takes these types of allegations seriously, Polaris called the consumer to determine where the machine was located. Polaris was informed the machine was taken to a Polaris dealer for repair. Polaris then contacted the dealer to obtain additional information. Polaris has learned that some of the damaged components/evidence had been destroyed as the dealer was only requested by the consumer to repair the machine as quickly as possible. As a result, the dealer began his repairs immediately, and has since discarded some of the removed components. Review of dealer provided photos indicates a hole was melted in the cargo box at a location directly above the exhaust pipe location. It’s possible that debris left near this exhaust location may have resulted in the reported issue. The consumer’s statement that “I have read where they have recalls on other Polaris Ranger models for doing the same thing” is not correct as Polaris does not have any recalls for anything similar to this allegation. Polaris’ investigation into the allegation does not reveal any evidence to suggest the product contained a defect which could create a substantial product hazard or created an unreasonable risk of serious injury or death.

CPSC report 20140110-A6708-2147448280. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2013, sent to the company Dec 24, 2013, published by CPSC Jan 9, 2014

The product, in the report: off road utiltiy vehicle

(08/01/2013) The consumer stated that he was on the utility vehicle. After about 15 minutes, he noticed steam coming from the engine. He removed the seat and realized that it was gasoline that had vaporized. The consumer stated that the throttle cable had rubbed a hole into the fuel line. He stated that gas was spraying on the engine.
(10/01/2013) The consumer contacted the manufacturer and explained the problem. He stated that he was advised that the information would be passed on.

Model
Ranger Midsize 800
Serial number
[REDACTED]
Bought from
Morrow Cty Grain Growers, Oregon
Bought
May 1, 2013, about then
Where
Heppner, Oregon: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/22/2014) Polaris Industries Inc.: Polaris takes allegations of fuel leaks seriously and upon researching our records Polaris has found no instances of any adverse incidents that could be attributed to this type of complaint.

CPSC report 20131114-4F362-1368937. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 22, 2013, sent to the company Oct 30, 2013, published by CPSC Nov 14, 2013

The product, in the report: 2012 Polaris Ranger RZR4 800 Bobby Gordon edition. Red four seater RZR.

I purchased a 2012 Polaris Ranger RZR4 on 12/22/2012. This vehicle was used a total of four times with less than 500 miles on it when the rear bed was melted by the exhaust pipe below it. At the time of the incident we were carrying fuel cans and ammunition in the cargo bed, both receiving damage from the heat generated. This could have easily resulted in a death or serious injury had it not been discovered during one of our stops. Polaris agreed to provide a replacement bed as “good will” but would not pay the $90.00 / Hr labor charge because it was outside the 6 month warranty period. this “Good Will” gesture was recanted after Polaris contacted the dealer to discuss the design flaw and the dealer refused to service the vehicle. When asked what would stop this from happening again they advised they put a heat shield over the exhaust pipe to keep this from happening. Upon inspecting the vehicle, I actually found that the heat shield was placed between the exhaust pipe and the motor. this provided no protection to the plastic bed above it. a search was also conducted online and found multiple other RZR owners experienced the same problem. Polaris has yet to provide any kind of fix to ensure that the vehicle is safe.

Model
Ranger RZR 4 800
Bought from
Berts mega mall, California
Bought
Dec 22, 2012
Where
Simi Valley, California: Place of Recreation or Sports
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2013) Polaris Industries Inc.: Polaris records indicate that the consumer presented his machine to his dealer on 10-1-2013. The customer then contacted Polaris several times on 10-17-2013 and 10-18-2013.
The consumers recollection of the phone conversations and our records differ significantly. It would appear that the only complaint the consumer had was that he would have to pay for labor for the goodwill that Polaris offered him. Polaris agreed as a gesture of goodwill to give him the $400.00 bed, but he would have to pay the $90.00 labor to have his dealer install it.
The last phone call brought up the issue of ammunition and fuel in another effort to convince Polaris to pay for the labor.
While Polaris has had some isolated complaints concerning plastic melting in the bed area due to unusual driving and climatic conditions, Polaris is unaware of any fires occurring because of this.

CPSC report 20131022-6F754-2147450660. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 23, 2013, sent to the company Oct 17, 2013, published by CPSC Oct 31, 2013

The product, in the report: 2013 Polaris Ranger 6x6 side-by-side ATV

Yesterday I went out hunting with my son and cousin. We were on a mountain with our 2013 Polaris Ranger 6x6. As per Polaris suggestion for using the parking break without blocking the wheels, I was careful to find a spot to park with very little incline and was sure to set my parking break. I would also note that there was very little if any wind at all. We were spotting animals for nearly 2 hours when the Ranger began to roll. By the time my cousin and I noticed that the vehicle was moving it was picking up speed and was headed directly for my son who was sitting above a 200 foot cliff. Luckily we were within shouting distance and were able to alert him and no one was injured but my nearly new Ranger was destroyed as it went over the cliff. We are thankful that we were not further away from him as this could have been more tragic than just being out thousands of dollars. We have been unable to recover the wreckage at this time.
We have since done a web search and noticed a fair amount of consumer dissatisfaction with the Polaris Ranger parking break. I was sure to inspect the parking break tension after 25 hours of run time along with the recommended oil change. Our question is whether we have any recourse with Polaris to help recoup the cost incurred to us over their faulty parking break design? We followed the manufacturer’s recommendations for safely parking the vehicle and would not expect such an incident such as this. I would like to see if there were more reports whether there should be a recall on these parking breaks and that some aftermarket repairs to these breaks aren’t warranted by Polaris for these ATVs cost more than some small cars. This can be very dangerous especially for hunters who typically have loaded firearms and additional fuel. This is a disaster waiting to happen.

Model
R13HR76AG
Serial number
[REDACTED]
Bought from
Hatcher Pass Polaris, Alaska
Bought
Aug 8, 2012, about then
Where
Palmer, Alaska: Place of Recreation or Sports
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris Ranger, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2013) Polaris Industries Inc.: Polaris was contacted concerning this complaint on 10-1-2013 and performed a thorough investigation into the allegation.
A review of the evidence indicates there were brake pad(s) on the park brake assembly and that the parking brake lever was not fully engaged. This leads Polaris to conclude that the parking brake assembly was not properly adjusted and/or engaged as described in the owner’s manual.
The consumer also suggests that Polaris does not provide instructions for blocking the wheels when parked on an incline. This is not correct. On page 36 of the owner’s manual, the following instructions are provided for Parking on an Incline - Avoid parking on an incline if possible. If it’s unavoidable, follow these precautions: 1. Apply the brakes. 2. Place the transmission in gear. 3. Engage the park brake. 4. Turn the engine off. 5. Block the rear wheels on the downhill side.
The owner’s manual also provides instructions for the adjustment of the parking brake assembly and lists the procedure for parking on an incline. Park Brake Lever - Inspect and adjust park brake cable tension after the first 25 hours of operation and every 100 hours thereafter to ensure proper cable tension. See page 64. Always apply the service brakes before engaging or releasing the park brake. 1. Apply the brakes. 2. Pull the park brake lever downward as far as possible. 3. To release the park brake, apply the brakes. Press the park brake release inward and move the lever upward as far as possible. Park Brake Inspection - 1. Apply the brakes. 2. Pull the park brake lever downward as far as possible. 3. Check the vehicle for movement. The vehicle should not roll while parked. If the vehicle moves, adjust the park brake.
There were no engineering or manufacturing defects identified.

CPSC report 20130923-C392F-2147451628. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2013, sent to the company Sep 27, 2013, published by CPSC Oct 29, 2013

The product, in the report: Polaris Ranger 800 Crew Utility Vehicle

The hazard: 2011 Polaris Ranger 800 Crew---Under normal driving condititons the motor/gas compartment gets so hot tthat the bottom plastic part of the seat over motor/gas compartment melts dropping melted plastic and seat parts onto exhaust header/ pipe, resulting in smoke and the possibility of burning causing a fire that could ignite gas line and gas tank in same compartment. This is a hazard that may result in death or serious injury.
The incident: On July 25th 2013 while driiving my Polaris Ranger on dirt mountain roads in Idaho, the seat over the motor/gas compartment melted, dripping melted plastic and seat parts onto the exhaust header/pipe. (My Polaries Ranger has not been modified in any way and still has the same motor settings coming from the factory, verified by a Polaris Dealer). After riding/driving for about four hours, the smell of burning materials and smoke was noted. I immediatly stopped and investigated the smoke. Upon raising the seat over the motor/gas compartment, I saw that the seat was melting and dropping plastic and other seat parts upon the exhaust header/pipe. This four hours of riding was on mountain dirt roads, level to 6% grades, climbing and descending at an average speed of 20-25 mph. During this four hour period there was a stop for lunch, and stops for berry picking and photos. The Ranger was shut off at each stop.

Model
Ranger 800 Crew
Serial number
[REDACTED]
Bought from
Motor World El Cajon, California
Bought
Jun 15, 2011, about then
Where
Lowell, Idaho: Street or Highway
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2013) Polaris Industries Inc.: Polaris records indicate that the consumer did bring his machine to a Polaris dealer for inspection and diagnosis. The dealer has also been in contact with Polaris regarding the consumer’s complaint and concern. Internal combustion engines do produce heat as a normal byproduct of combustion that will result in heat being emitted from the external surface of the exhaust system. A review of the area weather conditions for the reported incident date indicates the ambient temperatures were hot in the mid-upper 90 degrees F. These temperatures, coupled with the operating conditions described by the consumer (i.e. driving at slow speeds up/down mountainous terrain), may have resulted in elevated exhaust temperatures. The dealer’s inspection of the unit and review of the engine calibration revealed the machine was operating properly. Polaris’ review of photos provided by the dealer indicated deformation and/or melting of the plastic seat base in the area above the engine and exhaust. Further review suggests the seat base and heat reflective foil/shielding may have been previously cracked/damaged resulting in reduced clearance between the seat base and exhaust system with elevated increased seat base temperatures. The consumer has informed the dealer that he did not want to pay for any repairs and that he wanted to file a “CPSC Report”. Polaris does not believe the concern presented by the consumer presents a safety hazard or unreasonable risk of injury. Polaris recommends the unit be repaired by the dealer.

CPSC report 20130920-72138-1356285. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 9, 2013, sent to the company Sep 17, 2013, published by CPSC Oct 1, 2013

The product, in the report: 2012 Polaris Ranger RZR 570 side by side. (RED)

2012 Polaris Ranger RZR 570 atv.
I recently noticed I had a taillight out. I went to inspect the bulb and found a much larger problem.
The entire socket that the taillight bulb threads into was completely melted. On the outside of the taillight there is a visible bubble from the bulb getting so hot it bubbled the lens.
The vehicle was using the stock bulb and stock taillight. (Factory stock.)
I did some online research and found that many others have had this same issue for YEARS.
I’d imagine that this is a serious safety issue. Perhaps resulting in a fire, electrical shock, or even burns from touching the taillight.
I tried contacting the company (Polaris), but they didn’t offer any response.

Model
Ranger RZR 570 2012
Bought from
Polaris Dealer, Pennsylvania
Bought
Jun 13, 2012, about then
Where
Tunkhannock, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/21/2013) Polaris Industries Inc.: [REDACTED] first contacted Polaris on 8-28-2013 about his tail light lens.
While [REDACTED] suggests that there may be some safety issue present, Polaris is unaware of any safety related incident surrounding the type of issue [REDACTED] has made allegations about.
[REDACTED] states “I tried contacting the company (Polaris), but they didn’t offer any response.” This is not correct. [REDACTED] was told the following: “As we are a dealer based company, we suggest you contact the Service Department of your Authorized Polaris Dealer. They are your best point of contact for all parts orders, and technical direction. They have trained service technicians, as well as access to our Internal Technical Support Team for assistance on the issue.”
While [REDACTED]’s machine is about 9-months out of warranty and he is now responsible for any repair costs, he should still present his machine to a Polaris dealer so that the issue can be properly diagnosed and repaired if necessary.
Our records indicate that [REDACTED] has not presented his machine to a Polaris dealer for this issue.

CPSC report 20130909-B4DC8-2147452179. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 9, 2013, sent to the company Jul 17, 2013, published by CPSC Jul 31, 2013

The product, in the report: Polaris Ranger Razor 800 RZR S Side X Side UTV Front Passenger Side Spring.

We were sitting and not even in the machine and the spring just broke and just about hit someone. I don’t understand how just sitting the spring would just brake. It broke in about the middle of the spring.

Model
Ranger Razor 800 RZR S
Serial number
[REDACTED]
Bought from
Marietta Polaris
Bought
Mar 10, 2010
Where
Batesville, Ohio: Place of Recreation or Sports
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/31/2013) Polaris Industries Inc.: As the complaint indicates, the consumer has made no contact with Polaris regarding the current front suspension spring issue. A review of Polaris records indicates the consumer and Polaris dealer have both previously contacted Polaris in the past regarding service repairs to the front of the vehicle on two separate occasions. In September of 2010, the consumer contacted Polaris Customer Service and indicated she was unhappy with the service work performed by the dealer, to the front of the vehicle. In May of 2013, Polaris was contacted by one of its dealers, regarding an internal component for the front differential on the unit. It’s currently unknown if the vehicle’s front suspension spring had been previously damaged while riding in the past or if any of the prior service work may have contributed to the current reported issue. Due to age of the vehicle, it is unlikely that a defect in materials created the issue as a defective spring would have likely been identified in the early life of the vehicle. Due to the limited information available, it is difficult for Polaris to respond to the alleged concern and component in question. As a result, Polaris requests that the consumer bring the unit to their dealer for further review and examination.

CPSC report 20130706-786D1-2147454485. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 31, 2013, sent to the company Feb 7, 2013, published by CPSC Feb 22, 2013

The product, in the report: 2008 UTV side x side 4 wheeler

I am the original owner of a 2008 polaris ranger rzr 800. the top[ of the fuel tank has been leaking and polaris’s only fix for this is to spend $600.00 on a new fuel tank. I have seen, heard and read about this problem which seems to be ongoing. I call polaris customer service and they told me that there is not a recall for this and to see the dealer for repairs. I have read atleast 100 reports on people complaining about this problem which can cause a fire. I have run out of patients talking with the polaris customer service and the dealer and have decided to give you folks a try. this problem is going to either hurt someone seriously or cause a death. this had begun in the month of June 2012.
thank you

Model
ranger rzr 800
Serial number
[REDACTED]
Bought from
frontier cycle
Bought
Apr 1, 2008, about then
Where
cheyenne, Wyoming: Other
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/28/2013) Polaris Industries Inc.: There is little history in Polaris’ database concerning this machine since the original sale date of 7-5-2007.
Polaris has no dealer contacts concerning this machine.
There has been one warranty claim for this machine which concerned an unrelated service bulletin which was claimed on 10-8-2007. This service bulletin pertained to air filter replacement.
Other than the one warranty claim, Polaris’ records indicate that this machine has not had any issues since 2007.
The consumer did contact Polaris on 1-14-2013 where he stated that he was having a problem with a leaky gas tank. He states that his dealer recommended a new gas tank and he was looking for a different fix. Polaris suggested to the consumer that the dealer was in the best position to recommend the proper repair for his machine.
Polaris cannot be sure where the leak is located or what has caused it due to a lack of information. The RZR 800 is an off-road machine that requires periodic inspection, maintenance and repairs due to the environment that they are frequently operated in.
Polaris is unaware of a safety defect existing in the area the consumer indicates. Polaris suggests that the consumer have his dealer inspect and repair the machine as necessary.

CPSC report 20130131-6E029-2147459252. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 4, 2012, sent to the company Dec 21, 2012, published by CPSC Jan 9, 2013

The product, in the report: off road side by side sport utility vehicle

Polaris RZR is an off-road, side by side vehicle. There is a fuel leak around the fuel pump, under the passenger seat. There is a round metal plate where the fittings secure the fuel pump to the fuel tank. This is held on by 6 screws into the plastic. Evidently these are either not tight enough, or a poor design being screwed directly into the plastic, as the fuel leaks when the machine moves. My rzr is a 2008 model.

Model
Polaris RZR R08VH76AD
Bought from
Hagar Motorsports
Bought
Feb 1, 2008
Where
Winnsboro, South Carolina: Other
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/28/2013) Polaris Industries Inc.: It is not uncommon for a five-year old off-road recreational machine to require maintenance or repairs.
Polaris suggests that the consumer take his machine to a Polaris dealer so that proper diagnosis and repairs can be accomplished. If the machine is indeed leaking fuel, the machine should not be operated until the issue has been corrected.

CPSC report 20121204-F69F4-2147461341. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Nov 26, 2012, sent to the company Dec 14, 2012, published by CPSC Jan 2, 2013

The product, in the report: Polaris RZR 900XP protective cage collapsed: injuring Mr. and Mrs. [REDACTED]

Roll cage failure and crush of passengers

Model
RZR 900XP
UPC
I don’t know
Serial number
I don’t know
Bought from
Great Plains Equipment Sales
Bought
Oct 8, 2012, about then
Where
Waynoka, Oklahoma: Place of Recreation or Sports
Who was involved
Age 35, Male
The reporter’s relation to them
My Client, Patient, Student, Etc. (professional relationship)
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(2/28/2013) Polaris Industries Inc.: Polaris takes all allegations regarding the safety of our consumers very seriously and investigate claims of this type if they materialize.
This incident is subject to a claim that is being asserted by the attorney that has filed this report.
Polaris has requested that we be allowed to inspect the machine and circumstances surrounding the allegation. To date Polaris has not been provided with the opportunity to inspect the vehicle.
When Polaris is granted access to the machine, we will conduct the necessary investigation to determine what may have occurred.

CPSC report 20121126-1725B-2147461577. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 3, 2012, sent to the company Nov 13, 2012, published by CPSC Nov 28, 2012

The product, in the report: 2012 Polaris Ranger RZR XP 900 Silver Utility Vehicle

Statement of Fact
Driver: [REDACTED] Date: 11/01/2012 Time: 1:15 pm Location: Oceano Dunes, Oceano, CA Vehicle: 2012 Polaris Ranger RZR XP 900 Liquid Silver VIN [REDACTED] Vehicle hrs: 3.5
Event Summary:
Arrived on the dunes approximately 12:15 pm with vehicle loaded on trailer. After parking, I started vehicle on trailer and reversed off trailer onto sand and parked vehicle beside truck and shut off vehicle. I accomplished the Pre-ride Inspection as detailed on page 52 of the operators manual. After verifying vehicle is in safe operating condition, I put on helmet, goggles, and gloves and strapped myself in seat and closed doors.
At approximately 12:45 pm, started vehicle and performed very casual driving in the dunes to warm up and get used to conditions and vehicle behavior. All appeared normal and vehicle operated normally.
At approximately 12:55 pm, went deeper into the dunes and climbed a few smaller hills followed by a few steeper hills. All driving up to this point has been per the manual’s recommended operating break-in instructions. All appeared normal with engine temps ranging between 185-205 degrees F.
At approximately 1:10 pm, stopped vehicle and set tire pressures to desired level. All appeared normal with vehicle along with normal indications on warning panel. No leaks or smells were observed.
At approximately 1:15 pm, restarted vehicle and proceeded to ride and continue the break-in process driving over several flat areas and a few moderate hills. Drove up final hill at approximately 1:22 pm as vehicle was running great at this point. Reaching summit of hill, turned vehicle and drove down same side with little to no throttle. When resuming acceleration at bottom of hill, I noticed the engine was completely off with no warning signs or indications. After coming to a stop at bottom, (approx 15 seconds after climbing hill) I immediately noticed over my right shoulder thick black smoke and flames extending approximately 4 feet tall shooting from top of rear cargo and engine area. Without delay, I unbuckled my safety belts, opened door and exited vehicle. Ran to a safe location. At 1:23 pm called 911. Emergency responded at location within 10 minutes. While on 911, I took pictures.
Looking at vehicle from short distance, I noticed flames were being fueled by some type of accelerant like gas or oil originating from top and left side of engine. Within 10 seconds of exiting, vehicle totally engulfed in raging flames. Took approximately 25-30 minutes for vehicle to burn down where flames were ultimately extinguished by fire department.
My post fire analysis revealed a dark colored trail in the sand near left tire tracks appearing to be either gas or oil originating at the summit of hill extend along tracks to vehicles resting spot. I have many pictures and 2 videos of fire and post fire scene including the trail of fuel/oil in sand leading to vehicle from hill.
All of the above statements are true and correct to the best of my recollection.
[REDACTED]

Model
Ranger RZR XP 900
Serial number
[REDACTED]
Bought from
Bert’s Mega Mall
Bought
Oct 13, 2012
Where
oceano, California: Place of Recreation or Sports
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/20/2012) Polaris Industries Inc.: Polaris has conducted an on-site investigation concerning this issue. The root cause of the issue could not be determined at this preliminary investigation.
This is an unusual occurrence and Polaris is not aware of a systemic issue affecting our machines that would help explain the cause of this issue. The machine is being returned to Polaris to determine if a more information can be uncovered.
Polaris has been in contact with this consumer since the issue first occurred and are continuing our discussions with the consumer.

CPSC report 20121103-6EF6D-2147462267. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 31, 2012, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

The product, in the report: Polaris Ranger 6 wheeler ATV

The consumer says he was doing yard work when he says the unit ran out of gas. He took a break, and went into the kitchen. Minutes later, a man knocked on his door yelling. He stepped outside and saw the ATV was engulfed in flames.
He contacted the Fire Dept who came immediately and put the fire out. The consumer contacted the manufacturer who told him the unit is not on recall and there is nothing that they can do.
Incident report # with the Eastman fire department [REDACTED]. They rendered it a total loss. He says all the wires are melted and the battery is burned.

Model
A10RF50AB / Ranger 6 wheeler
Bought from
Eagle Polaris, Texas
Bought
Apr 23, 2003
Where
Eastman, Georgia: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20121031-FC088-1281253. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 27, 2012, sent to the company Oct 5, 2012, published by CPSC Oct 22, 2012

The product, in the report: 2012 polaris rzr 800

rzr exhaust so hot it is melting the plastic, you cannot touch the bed you will get burned, some rzr’s have caught on fire.

Model
2012 polaris rzr 800
Where
willards, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/19/2012) Polaris Industries Inc.: Polaris records indicate that the consumer called Polaris on 9-25-2012 and stated that he wanted “something done with the melting problem”. However, Polaris has no information suggesting that the consumer has had any issues with his machine. The consumer was told to present his machine to his Polaris dealer if he believed the machine was not operating correctly. Polaris has no records indicating that the consumer has done so.
While Polaris has had some isolated complaints concerning plastic deformation in the bed area due to unusual driving and climatic conditions, Polaris is unaware of any fires occurring because of this issue. If the consumer has specific information concerning such an incident, Polaris would very much like the consumer to provide those details so that we may properly investigate those allegations.

CPSC report 20120927-48654-2147463391. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 26, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 19, 2012

The product, in the report: 2012 polaris rzr 570

rear taillight bulb melted taillight assembly
could have started a fire and was riding in national forest

Model
rzr 570
Where
Oklahoma City, Oklahoma: Place of Recreation or Sports
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/18/2012) Polaris Industries Inc.: Our records confirm that the consumer contacted Polaris Consumer Service on 8-8-2012 and “stated that the bulb melted the tail light of his machine.” In response, the consumer was told that he would have to present his machine to a Polaris dealer to have the condition properly diagnosed. At this time, Polaris has no indication that he has done so.
Although this condition can occur for a variety of circumstances (brake lights on for excessive periods of time, bulb dislodging from its socket and resting on the lens, etc.), Polaris is not experiencing an issue with taillights melting on RZR 570s. Polaris does not believe that a melted tail light lens can be viewed as a safety defect that would create a substantial product hazard, or creates an unreasonable risk of death or injury.
If the consumer has concerns about the tail light, Polaris once again recommends that he have his machine properly diagnosed and repaired at a Polaris dealer.

CPSC report 20120826-067CB-2147464397. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Jul 25, 2012, sent to the company Aug 13, 2012, published by CPSC Aug 27, 2012

The product, in the report: 2008 Polaris Ranger Rzr Model Type Utility BASE MSRP(US) $10,299.00 Cylinders 2 Engine Stroke 4-Stroke Valve Configuration OHV Displacement (cc/ci) 760 / 46.4 Carburetion Type Fuel Injected Transmission Type Continuously Variable (CVT) Primary Drive (Front Wheel) Shaft Reverse Yes Wheels & Tires: Front Tire (Full Spec) Maxxis® 25 X 8-12 Rear Tire (Full Spec) Maxxis® 25 X 10-12 Brakes: Front Brake Type Hydraulic Disc Rear Brake Type Hydraulic Disc Technical Specifications: Wheelbase (in/mm) 77 / 1955.8 Dry Weight (lbs/kg) 945 / 428.7 Fuel Capacity (gal/l) 7.3 / 27.6 Seats: Number Of Seats 2 Drive Line: Driveline Type Selectable 4X2 / 4X4 Number Of Driveline Modes 2 Limited Slip Differential Standard Lights: Halogen Headlight (s) Standard

On 06/23/2012 my boyfriend and I were riding our 2008 Polaris Rzr 800 when it overturned to its side and an exposed bolt on the backside of the seatbelt mechanism tore off the top of my hand crushing my bones and ripping out my tendons and muscles. I believe this is a defect that needs attention from Polaris before other innocent individuals like me are hurt. My hand will never be the same. I’m in physical therapy 2 days a week and am scheduled for a second surgery on 07/30/12. I have a horrible scar and hardly any movement of my right hand which is my primary hand. On the newer Polaris Rzr models I have noticed that Polaris has made adjustments, so that this bolt is not as prominent, but that does not help us consumers that have older models and were unaware of this hazard! I did have my seatbelt on and we were not going fast or being reckless by any means when this accident occurred.

Model
2008 Polaris Ranger Rzr 800
Bought from
Valley ATV
Bought
Jun 7, 2012, about then
Where
Gambier, Ohio: Farm/Ranch
Who was involved
Age 20, Female
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(8/27/2012) Polaris Industries Inc.: It is difficult for Polaris to respond to this allegation as the description of the incident is unclear. Based on what has been reported, the vehicle overturned and the seatbelt functioned and restrained the occupants properly.
Polaris will make attempts to follow up with the consumer to better understand the nature of the complaint.

CPSC report 20120725-0E923-2147465383. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 21, 2012, sent to the company Jun 29, 2012, published by CPSC Jul 16, 2012

The product, in the report: Polaris RZR XP, it is a 2 person atv, they call it a UTV. Full roll cage

Polaris has a TSB notice for known heat issues that can cause melting and fire on their vehicle. This notice was never given to the consumer and the dealer never notified us. We had a total loss on our vehicle due to fire that was a known issue and could have caused death. this should be investigated immediately.
We smelt burning plastic and then noted the fire behind passanger seat, where their TSB notice suggests installation of the heat shield. Machine was well maintained and was during normal use. Fire destroyed, leaving nothing more than a bare frame with melted metal, nothing else at all.

Model
rzr xp 900
Bought from
Tom’s marine, polaris dealer
Bought
Mar 22, 2011, about then
Where
Brazil, Indiana: Farm/Ranch
Who was involved
Age 37, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/17/2012) Polaris Industries Inc.: Polaris takes allegations of this nature very seriously and we investigate every safety related allegation that is brought to our attention.
The service bulletin that the consumer refers to was released by Polaris to address an occupant comfort and cosmetic issue.
Due to Polaris’ investigation to date, it appears that several aftermarket components were installed onto this machine including an aftermarket exhaust system. Proper exhaust system design is critical to the performance of the machine and to heat management. Polaris cannot comment on the affects to our products when aftermarket exhaust systems are installed onto them, but an improperly designed exhaust system could cause the issue that the customer has experienced.

CPSC report 20120621-8CCE3-2147466382. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 14, 2012, sent to the company Aug 24, 2012, published by CPSC Sep 10, 2012

The product, in the report: ATV

The caller stated that he has been experiencing problems with the ATV. The seat of the ATV gets extremely hot approximately half hour into the ride. The heat was so intense that he had to discontinue the ride to prevent getting burnt (blisters) on his body.
6/2012 The manufacturer was contacted and he was advised to contact the dealer. He contacted the dealer and was advised that there was nothing they could do.
The caller feels that this ATV is a safety hazard and should be reported.

Model
Ranger 500
UPC
n/a
Serial number
Vin#[REDACTED]
Bought from
Rte 119 Power sports, West Virginia
Bought
May 26, 2012
Where
Nellis, West Virginia: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120614-5DBE7-1253126. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 14, 2012, sent to the company Apr 20, 2012, published by CPSC May 4, 2012

The product, in the report: 2012 Polaris Ranger RZR XP 900 side by side atv RGR-12,RZR XP,900EFI,ORG/BLK

My wife and I were riding an ohv trail near Florence Arizona in our new 2012 Polaris Ranger RZR XP 900, along with friends and members of our ATV club. We left our campsite at about 10:30 am on or about Friday March 16, 2012 and had been on the trail maybe 4 hours and heading back to camp. We stopped a number of times for water and lunch break and to view the scenery. I was leading the group of 6, in an area called box canyon when my wife said she smelled something sweet, which I didn’t so we continued on. Box Canyon is a rocky area and we were traveling about 5-10 mph when suddenly the second in our group raced up to us yelling fire, fire. I immediately hit the brakes and we both exited and I immediately unstrapped the 2 gallon spare plastic gas can and raced it to a safe place then back to pull out my cargo chest that I also purchased (see pictures of before and after fire). Note that the gas can was on the driver’s side and away from the fire. Then we all worked (all 6 of us) throwing dirt at the fire on the rzr. The fire was finally extinguished by someone finding some water. The fire was very close to my wife’s head which you will read in the witness report (see witness letter). Please note; my wife and I also smelled gas fumes on occasions, inside the cab, on the return and other rides.
The fire was directly on the exhaust manifold/heat shield directly above the hole nearest the passenger seat of the cargo box. It appears as though that the fire was started from extreme engine and exhaust heat, melting the cargo box in this location which dripped plastic onto the exhaust manifold/heat shield (see pictures). As a flame developed it melted more plastic which made more fire which burned through my cargo chest which burned an ice chest and a tool carrying bag.
What is prompting my report is numerous and is all bout consumer safety. NOTE see letter to cpsc

Model
2012 Polaris Ranger RZR XP 900 / R12JT87AB
UPC
Not Known
Serial number
VIN4XAJT87A0CB450451
Bought from
Fun Center
Bought
Jan 24, 2012
Where
Florence, Arizona: Place of Recreation or Sports
Who was involved
Age 65, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/5/2017) Polaris Industries Inc.: The consumer reports that on March 16, 2012, a fire occurred at the back of his 2012 Polaris RZR XP 900. That day, the consumer and his wife had been driving for four hours in Florence, Arizona with an off-road vehicle club when his wife reportedly smelled “something sweet.” Nevertheless, the couple continued driving through the rocky terrain at five to ten miles per hour before another party in their group alerted them to a fire. The group extinguished the fire, which melted a large non-Polaris cargo chest that occupied the RZR’s entire cargo bed and damaged some of the chest’s contents. No one was injured. The report also states that the consumer and his wife had smelled gas fumes on prior occasions, but Polaris’s records do not show that the consumer ever reported this issue before March of 2012. At the time of the incident, the consumer’s RZR was equipped with a roof, half windshield, and doors.
Upon learning of the incident, Polaris worked with the consumer’s dealer to resolve this matter. The consumer’s report does not reasonably support a conclusion that the RZR contains any defect which could create a substantial product hazard or does create an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to 2012 Polaris RZR XP 900s and denies any and all liability for the reported incident.

CPSC report 20120414-89557-2147468427. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Mar 16, 2012, sent to the company Apr 16, 2012, published by CPSC Apr 30, 2012

The product, in the report: Two-seat ATV

This report was extracted from email sent to the information center.
Woman, age 25, height 5’4, as passenger with very long braided hair down to her knee. She was not aware of open place next to seat. No warnings/no knowledge of risk.
Hair went down behind/to side of seat and got wrapped around drive shaft; result is she was scalped (literally). She was belted, with helmet, etc. The ATV was not in any way modified from way purchased new spring 2011 and was not being improperly operated. The ATV was being operated time (unknown) on a mud/dirt surface (not paved).
While seated and belted, the young woman’s hair became wrapped around the drive shaft below the seat, causing her to be scalped.
The victim was taken first by car to Saint Joseph’s Hospital in Savannah, Ga and then ambulance to Medical University hospital (Medical College of South Carolina), Charleston SC for further specialized care.
She was admitted in ICU and hospital for 16 days, followed by about 4 months of home health care. Seven surgeries (so far). Beside being scalped, she sustained fx of T-12.
Manufacturer contacted unknown.

Model
ATTNTT
UPC
n/a
Serial number
VIN [REDACTED]
Bought from
unknown, Georgia
Bought
Apr 1, 2011, about then
Where
Unspecified: Other
Who was involved
Age 25, Female
The reporter’s relation to them
My Client, Patient, Student, Etc. (professional relationship)
As this report names them
Brand polaris Razor 800, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(4/30/2012) Polaris Industries Inc.: Polaris received notice of this incident on April 9, 2012, from an attorney representing the injured rider, the same attorney who submitted this complaint. Polaris has scheduled an inspection of the vehicle at issue (which is in the attorney’s possession) and attempting to learn more about the alleged incident. Because the only information Polaris has at this time came from the consumer’s attorney, Polaris is not able to comment further at this time [other than to express our sincere sympathy for the injured consumer].

CPSC report 20120316-93F04-1238248. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 14, 2012, sent to the company Apr 2, 2012, published by CPSC Apr 16, 2012

The product, in the report: Utility Vehicle 2011

The consumer stated that after purchasing his ATV he has continously experienced heat problems with the seat. It over heats to the point where it could burn his leg. This happens every time he uses the ATV. The ATV runs for about fifteen minutes and it starts heating up from the floor board through the seat to the point where he needs to add a blanket to cover the seat.
3/2011 The consumer contacted the manufacture approximatetly two weeks after he purchased the product. They informed him that they were not aware of the problem and were unable to assist him.
The consumer is concerned that the ATV is a safety hazard that can lead to injuries or fires due to the over heating.

Model
Ranger XP 2011 800
UPC
unkown
Serial number
unknown
Bought from
Ride Now, Arizona
Bought
Mar 15, 2011, about then
Where
Glendale, Arizona: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/17/2012) Polaris Industries Inc.: Polaris has received several communications regarding the consumer’s vehicle. The dealer notes from 10-7-2010 indicate the vehicle was equipped with a Polaris accessory front windshield. Although there are many benefits of installed windshields, there are times, when their use may result in slightly elevated temperatures in the rider/cab area of the vehicle. This is due to reduced airflow through the rider/cab area of the vehicle. When riding in warm weather environments and under some modes of vehicle operation, the elevated temperatures may lead to consumer dissatisfaction. Polaris has confirmed with its dealer that the observed temperatures in the rider/cab area were noticeably decreased when the accessory windshield was removed from the consumer’s vehicle. Polaris’ dealer has also informed the consumer that under some riding and weather conditions, they may want to consider removing the front windshield to allow for increased airflow and reduced temperatures in the rider/cab area of the vehicle.

CPSC report 20120314-951AC-1237553. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 12, 2012, sent to the company Jan 20, 2012, published by CPSC Feb 10, 2012

The product, in the report: UTILITY VEHICLE OFF ROAD MACHINE FOR FARM AND RANCH MAINTIENCE.

I have a 2009 Polaris Ranger Crew 700 EFI. After experceing several problems with one recall (fire in wiring harness) now the fuel pump is out and the Polaris dealers (several) have told me that they are seeing this on this particular model more frequently in the past months. Please advise.
[REDACTED] Thank you

Model
2009 Polaris Ranger Crew 700 EFI
Where
Bastrop, Texas: Farm/Ranch
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120112-047C2-2147471379. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 23, 2011, sent to the company Dec 2, 2011, published by CPSC Dec 16, 2011

The product, in the report: 2008 Polaris Ranger RZR 800 EFI utility vehicles with model number R08VH76AD (red)

The fuel pump metal plate connected to fuel tank is leaking gasoline. I have contacted the manufacture and have found there is a recall on this same issue BUT my vin does not fall under this recall but my model number does-- Model Year 2008 Polaris Ranger RZR 800 EFI utility vehicles with model number R08VH76AD (red) --Vin [REDACTED]. They are refusing to include my vehicle due to its vin #.

Model
2008 Polaris Ranger RZR 800 EFI utility vehicle R08VH76AD
Serial number
20080129013
Bought from
74 motorsports, California
Bought
Feb 2, 2008
Where
winchester, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/15/2011) Polaris Industries Inc.: Polaris has researched the reference in the consumer’s comment that “I have contacted the manufacturer and have found that there is a recall on this same issue…”. Polaris records reflect that the consumer contacted Polaris on November 23, 2011 and was told that there are no bulletins applicable to her machine. From reading the consumer’s description of the issue, it appears that the consumer’s machine is leaking fuel in the area where the fuel pump mounting plate is bolted to the fuel tank. The only recall that Polaris has released for a fuel tank leak for some machines of this model was to correct a possible inadequate bond at a molded seam in the fuel tank. While we urge the consumer to present her machine to a Polaris dealer so that the issue on his machine may be corrected as part of normal vehicle maintenance, the leak described by the consumer is not related to the recall that is being referenced by the consumer.

CPSC report 20111123-830B4-2147473071. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Nov 6, 2011, sent to the company Nov 15, 2011, published by CPSC Nov 30, 2011

The product, in the report: Side by Side Utility Vehicle

2005 Polaris Ranger UTV. The heat shield under the plastic seat base came off and as a result, the seat base melted, exposing the foam inside the seat which could catch fire. As it is, when it is running, the foam produces fumes that have given my wife a headache and smell like something is about to burn.
I just got the vehicle (used) and did not notice the problem until I got it home and ran it a little while. Then I took off the seat to try to find the source of the smell and I saw the melted seat base and the exposed foam.

Model
2005 Ranger 700 XP
Serial number
4xard68a35d733677
Bought from
RF Offroad, Oklahoma
Bought
Oct 31, 2011
Where
Yellville, Arkansas: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(11/29/2011) Polaris Industries Inc.: All machines require some level of maintenance and periodic inspection. An off-road vehicle which is more than six years old requires a greater degree of maintenance and inspection. The photograph provided would indicate that this machine was operated for a long period of time in the condition described by the consumer. It is likely that this condition would have been observed and corrected if some type of periodic maintenance had been performed. It appears that the seat foil that is referred to is completely missing and it is unlikely that the seat foil came off all at once unless it came off during pressure washing or other like activity.
The heat shield is available as a replacement part and is meant to be replaced when necessary. The photo indicates that the seat should be replaced along with the seat foil as part of normal maintenance.

CPSC report 20111106-0352C-2147473590. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 27, 2011, sent to the company Oct 5, 2011, published by CPSC Oct 20, 2011

The product, in the report: Polaris Ranger 800 XP UTV Fuel Injected 4 X 4

I was driving my 2011 Polaris Ranger 800 XP UTV with my son and my wife as passengers. This is a 3 seat UTV. We were riding on the approved trails at approx. speeds of 20-30 MPH. I purchased the unit new March 15, 2011,. The factory warranty expired 09/15/11. The UTV has about 30 hours and less than 200 miles on it after this day of riding. While riding, I had to stop (3) three time because the seat was becoming hot on the passsenger side. The seat is secured by two molded plastic tabs in the front on the bottom. The heat caused the tabs to soften and bend. The seat came loose while under operation which could have caused us to crash. Upon examination of the under side of the seat, There is damage to the bottom molded plastic. The securing plastic posts are canted because of heating up. There is melted plastic on the bottom side of the molded plastic seat. The seat will no longer properly and safely secure back in place. I took the UTV back to the dealer. The machine was examined and found to be operating at normal temperature range. The dealer/Owner [REDACTED] at Motorsports Inc. in Hanover, PA indicated he had attended a Polaris seminar recently where Polaris made changes to the 2012 Model year to include additional thicker heat shielding on the bottom of the molded plastic seat, replaced the plastic molded securing posts with metal posts, and installed a bracket under the center part of the seat for additional support. He ordered the mentioned corrective upgrade parts feeling certain that Polaris would stand behind the upgrade parts. Polaris refused to pay telling them it was out of warranty (by 10 days). The dealeship suggested I contact POLARIS and express my safety concern directly. I spoke with a [REDACTED] at Polaris Customer Service [REDACTED]. I conveyed her my assigned case # [REDACTED]. She put me on hold for about 15 minutes and returned to the phone and advised she reviewed the case and POLARIS would not cover the parts. I conveyed my Safety Concern of a potential FIRE hazard but most imprtantly a LIFE SAFETY issue of the seat failing to stay secured while in motion due to the heat. I conveyed to her the information the dealer had told me and showed me on the conversion/changes to correct the problem on the 2012 model. She related that changes were nothing more than a model year change and had nothing to due with design or problem changes. She further related the conversion parts WOULD NOT EVEN BE COVERED IF UNDER WARRANTY. I am truly concern that this posses a potention Fire hazard as the plastic has melting. More improtantly, this a a SEVERE Life Safety Hazard if and when the seat posts fail and come unsecured causing the seat to come loose. POLARIS should be held accountable to provide all owners with an upgrade kit to render their product safe.

Model
Ranger 800 XP
Serial number
4XATH76A6B4206991
Bought from
MOTORSPORTS INC., Pennsylvania
Bought
Mar 15, 2011
Where
Spring Grove, Pennsylvania: Place of Recreation or Sports
Who was involved
Age 4, Male
The reporter’s relation to them
My Child
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/18/2011) Polaris Industries Inc.: The consumer alleges that “the seat came loose while under operation which could have caused us to crash.” If proper seat installation and removal procedures are followed and the vehicle is properly operated (such as the proper use of seat belts and riding on appropriate terrain), it is highly unlikely that such an incident would occur. The failure of a seat peg under these circumstances would not compromise operator control. The consumer also alleges that “there is a potential fire hazard” as he observed the plastic pins were deformed. As stated by the consumer, the dealer inspected the machine and found it “to be operating at the normal temperature range.” While some plastics might deform at the “normal temperature range” there is no possibility that a fire could be started at the normal temperature range of the engine.

CPSC report 20110927-FFB64-2147474898. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 26, 2011, sent to the company Oct 4, 2011, published by CPSC Oct 19, 2011

The product, in the report: 2011 Polaris Ranger 800 XP

Seat post failure. On September 15th 2011 my wife was operating our 2011 Polaris Ranger 800 XP in Timberon , NM . Driving at approx 20 MPH a dog suddenly ran in front of the vehicle , my wife took evasive action by breaking forcefully , avoiding an accident. Once the breaks were applied the plastic seat post sheered off resulting in the seat cushion to slide forward . My wife was wearing a seat belt . The seat cushion slid forward , my wife struck her righ knee agains the dash , causing injury to the knee . My wife also injuried her neck as she was sliding forward the seat belt stopped her resulting in a sever jerk to her neck . We have tried to treat her neck with icy hot , tyenoal etc . We will call the doctor in the morning .
The sad part is that Polaris knew about the problem , did nothing except to sell a repair kit with metal post....and now my wife is seriously hurt . Her neck pain is not getting better and she now has numbness in her fingers The injury to her knee was very painfull be seems to be healing well .

Model
2011 Polaris Ranger 800 XP EPS
Serial number
4xaty76a4b4202275
Bought
Jan 15, 2011
Where
Timberon, New Mexico: Place of Recreation or Sports
Who was involved
Age 43, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/18/2011) Polaris Industries Inc.: If proper seat installation and removal procedures are followed and the vehicle is properly operated (such as the proper use of seat belts and riding on appropriate terrain), it is highly unlikely that such an incident would occur. The failure of a seat peg under these circumstances would not compromise operator control. Due to the allegations of injury, Polaris has initiated our process to investigate allegations of this type. Polaris engineering staff removed the seat post pegs on a similar Ranger vehicle and attempted to reproduce the described event. Our engineers were properly using their seat belts and were unable to produce a situation whereby the driver slid forward and had any body part contact the interior of the machine during any maneuver that was induced by them (extreme braking from relatively high speeds with and without swerving maneuvers). Polaris is continuing to investigate.

CPSC report 20110926-2668E-2147474974. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 4, 2011, published by CPSC Aug 26, 2011

The product, in the report: 2010 polaris rzr

i have a 2010 polaris rzr with only 500 miles. the splines in center of the steering wheel failed, causing the unit to have little or no steering. This is a brand new unit, and this kind of failure is potentially deadly

Model
r10vh76at
Where
bishop, California: Place of Recreation or Sports
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand polaris ranger rzr, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/26/2011) Polaris Industries Inc.: The consumer contacted Polaris’ customer service department on 08/03/2011 and was asked to bring their vehicle to a Polaris dealership for technical review and/or diagnosis of the reported issue. As of this date, there is no indication the consumer has done this. Polaris would like the opportunity to learn more about the vehicle and the circumstances surrounding the reported failure, and hereby, again requests that the consumer bring their vehicle to a Polaris dealership for review and diagnosis.

CPSC report 20110804-1B40F-2147476549. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 2, 2011, published by CPSC Aug 24, 2011

The product, in the report: Polaris Ranger 800 XP Browning

I purchased a new 2011 Polaris Ranger 800 XP on 7/30/2011. My wife and I rode the UTV around our neighborhood for about 30 minutes that day at slow speeds. The floorbed and inside of the passenger compartment got extremely hot. My wife was wearing flip flops and could not keep her feet on the floor because of the heat. I was wearing a pair of Crocs and it was extremely uncomfortable to try to operate the accelerator. I changed to close toed shoes and it was tolerable. There was an extreme amount of heat coming from the front of the vehicle where the radiator and fan are located. The fan was blowing hot air through holes in the front of the passenger compartment.
The vertical wall of the passenger compartment below the seat was so hot I could not hold my hand on the surface.
The sales personnel at the dealership did not advise of any heat related issues. The Operations Manual does not mention any issues related to high levels of heat inside of the passenger compartment. There are no warning signs / labels inside the passenger compartment indicating potential heat issues.
We checked the internet on Sunday, 7/31/2011, and found that there were quite a few reports of excessive heat inside of the passenger compartment of the Polaris Ranger 800.
I registered a complaint with Polaris on 7/31/2011 and all they did was refer me back to the dealership. They indicated that the dealer was the most knowledgeable to address the issue which sounds absolutely unbelievable. Are you kidding me? I find it hard to believe that the manufacturer of a product with a manufacturing defect would say the dealer is more knowledgeable than the manufacturer of the product. Polaris did not even indicate that there was a potential heat issue or how to solve it.

Model
Ranger 800 XP, R11TY76AB
Serial number
4XATY76AXB4269351
Bought from
K’s Motorsports, Texas
Bought
Jul 30, 2011
Where
Huffman, Texas: Street or Highway
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris Ranger, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/16/2011) Polaris Industries Inc.: The consumer was directed back to their Polaris dealer because Polaris does not believe the uncomfortable levels of heat being experienced are the result of a defect as the consumer has suggested. Since the consumer has to the best of our knowledge elected not to bring the machine to a Polaris dealer for inspection, Polaris can only make some assumptions as to what is occurring. Due to the description given by the consumer, it appears that the heat the consumer is complaining about is coming from the airflow from the cooling system. The record heat that has been occurring in the southern part of the United States makes the job of cooling systems for internal combustion engines much harder and they are engaged constantly to protect the reliability of the powertrain. In a vehicle such as a Ranger, some of the heat from the cooling system will enter the passenger compartment. Polaris recognizes this and attempts to sufficiently educate the consumer to wear proper clothing to protect them from the environment. The consumer states in the contact to Polaris:
My wife had a pair of flip flops on and the floor of the vehicle got so hot she could not keep her feet on the floor. The vertical wall immediately below the seat was so hot I could not keep my hand on it.
Polaris does not recommend flip flops as appropriate footwear when operating this or any other Polaris vehicle. The vertical wall immediately below the seat is the panel that separates the engine compartment from the passenger compartment and it will become uncomfortably warm if you rest your hand on it for any length of time.

CPSC report 20110802-430DC-2147476608. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 27, 2011, published by CPSC Jun 21, 2011

The product, in the report: 2009 Polaris Ranger 500 EFI

the lower steering shaft spline failed/ striped out , & steering control was lost . I was the only vehicle occupant & there were no injuries

Model
2009 Polaris Ranger 500 EFI / 4XAHH50AX92710100
Bought from
INDY POWER SPORTS, Indiana
Bought
Oct 18, 2008
Where
Brownsburg, Indiana: Farm/Ranch
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/21/2011) Polaris Industries Inc.: Polaris has investigated this issue and determined that, although the consumer contacted his local Polaris dealership about the reported issue, the unit was not brought in for review or service by the dealer. At the consumer’s request, the dealer ordered replacement components that included a steering shaft assembly, bolt/screw, and nut. After receiving these components, the consumer repaired the vehicle on his own. The steering shaft assembly damage described by the consumer is consistent with the assembly being exposed to a high impact related loading. If the consumer brings the damaged steering shaft assembly to the dealer, the components can be returned to Polaris for further engineering review and evaluation.

CPSC report 20110527-3F12C-2147478795. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 27, 2011, published by CPSC Jul 1, 2011

The product, in the report: Ranger Utility Vehicle

The consumer says he smelled gas the first time he used it. It was so bad he took the passenger seat out and he could see gas leaking out of the tank. the consumer says it looks like when they melded the mounting surface into the tank it was not melded good enough and that is where it leaks. The consumer contacted the manufacturer and said they would look into it. Consumer has product similar to Alert #08-521.

Model
Polaris Ranger /VIN #4XAVH76A38D338737
Bought
Apr 15, 2011, about then
Where
Tonopah, Arizona: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/27/2011) Polaris Industries Inc.: Without a physical inspection by one of Polaris’ dealers or by Polaris, the cause of the reported fuel tank issue cannot be determined. Polaris takes reports of this nature seriously and will again take steps necessary so that an inspection may be performed. Polaris will contact the customer and ask once again that the machine be presented to a Polaris dealer so that we may proceed with the inspection and evaluation of the complaint.

CPSC report 20110527-C0F39-1184725. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 27, 2026 and checked Oct 27, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Polaris utility vehicles

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