Fitbit fitness trackers

160 reports to CPSC, the latest made Jul 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

160reports to CPSC
Jul 13, 2026the latest report was made
Jan 27, 2017the earliest
159with the company’s comments

Brand: Fitbit
Makers: Fitbit, Inc and GoogleMakers, importers or sellers, as the reports name them
Product: Fitness trackersCPSC’s product type: Personal Fitness/Activity Trackers (code 5038), in Sports and Recreation: Track, Field & Exercise

Other ways the reports write the brand (45)

“Fitbit Charge 2”, “Fitbit Versa”, “Fitbit Inspire HR”, “Fitbit Blaze”, “Fitbit Luxe”, “Fitbit Sense”, “Fitbit Versa 3”, “FITBIT CHARGE 2”, “Fit Bit”, “Fit Bit Alta HR”, “Fit Bit Luxe Metal Mesh watch band soft gold”, “Fit Bit Versa”, “Fit Bit Versa 2”, “Fit-Bit”, “FitBit Alta HR Wristband”, “FitBit Blaze”, “FitBit Charge 5”, “FitBit Flex2”, “FitBit Sense”, “FitBit Versa”, “FitBit Versa 4”, “Fitbit 5”, “Fitbit Alta”, “Fitbit Alta HR”, “Fitbit AltaHR”, “Fitbit Charge 3”, “Fitbit Charge 5”, “Fitbit Charge 5 2021 version”, “Fitbit Charge 6”, “Fitbit Charge Four”, “Fitbit Charge HR”, “Fitbit Charge2”, “Fitbit Charger 2”, “Fitbit Charger2”, “Fitbit Ionic”, “Fitbit Versa 2”, “Fitbit Versa 4 smart watch”, “Fitbit alta”, “Fitbit charge 2”, “Fitbit fitness tracker plus heart rate Inspire 2”, “Fitbit flex”, “Fitbit sense”, “Fitbit versa”, “Fitbit versa 2” and “fitbit blaze”

By month

6 reports from August 2025 to July 2026; the most in August 2025, 3. 154 earlier reports, since January 2017, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
July 2026	1
February 2026	1
September 2025	1
August 2025	3
May 2025	1
March 2025	2
February 2025	1
January 2025	3
June 2024	1
May 2024	1
March 2024	2
January 2024	1
November 2023	1
October 2023	1
May 2023	2
March 2023	1
February 2023	1
January 2023	2
November 2022	3
October 2022	3
August 2022	1
July 2022	3
June 2022	2
May 2022	2
April 2022	4
March 2022	5
February 2022	2
January 2022	1
November 2021	2
October 2021	1
August 2021	1
July 2021	1
June 2021	1
May 2021	1
April 2021	2
March 2021	1
February 2021	1
January 2021	3
December 2020	2
September 2020	1
August 2020	2
July 2020	1
June 2020	3
May 2020	2
April 2020	4
March 2020	1
February 2020	2
January 2020	3
December 2019	1
November 2019	1
October 2019	3
September 2019	2
August 2019	6
July 2019	5
June 2019	5
May 2019	3
April 2019	4
March 2019	1
January 2019	1
December 2018	2
November 2018	1
September 2018	1
August 2018	1
July 2018	2
May 2018	3
April 2018	4
March 2018	3
February 2018	2
January 2018	2
December 2017	1
November 2017	1
October 2017	1
September 2017	3
August 2017	1
July 2017	3
June 2017	3
February 2017	4
January 2017	3

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 3 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 16 CPSC: Injury, Seen by Medical Professional
First aid 57 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 60 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 12 CPSC: Injury, Level of care not known
No one hurt 10 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jul 13, 2026, sent to the company Jul 16, 2026, published by CPSC Jul 30, 2026

The product, in the report: Fitbit Sense (first generation) advanced health smartwatch, released September 2020. A wrist-worn fitness and health tracking smartwatch with a square AMOLED touchscreen, aluminum housing, and a silicone wristband, worn continuously on the wrist including during sleep. Color: Graphite. The underside of the watch has a stainless steel sensor plate that sits in direct contact with the skin, housing the heart rate, SpO2, and skin temperature sensors. The device contains a rechargeable lithium-polymer battery and charges via a proprietary magnetic charging cable. The battery in this device swelled, deformed the sealed back plate, and leaked fluid.

I own a Fitbit Sense (first generation), purchased on November 28th, 2021, and worn daily on my wrist as a fitness and health tracker. I was the only user.
In January 2025, Google notified me that my device was among those identified as at risk of the battery overheating. I confirmed my device was impacted, installed the firmware update, and received the $50 appeasement Google offered to affected owners.
On July 8th, 2026, the heart rate sensor light on the underside of the watch stayed illuminated and would not turn off. I rebooted the device, after which the heart rate sensor stopped functioning entirely and never worked again. The watch had not been dropped, struck, or exposed to water beyond normal use.
On July 13th, 2026, I noticed the metal sensor plate on the back of the watch the surface that sits directly against the skin was raised and no longer flush with the housing. When I pressed it gently it moved back down, then rose again on its own. When I pressed it, a small amount of liquid came out of one corner of the plate. The back of this watch is a sealed, adhesive-bonded assembly and is not designed to move.
Based on these symptoms, the lithium-ion battery appears to have swelled and leaked while the device was being worn on my wrist. I have stopped wearing and charging the device and have stored it on a non-flammable surface. I have photographs of the swollen back plate and the leakage. No injuries occurred. I did not experience any burns, skin irritation, or unusual heat from the device.
I am reporting this because my device was one Google specifically identified as affected by the battery overheating defect, and it received the firmware update intended as the remedy. The battery subsequently swelled and leaked anyway. I believe the corrective action may not be effective at preventing cell failure in affected units.

Model
FB512BKBK
UPC
811138036980
Serial number
2C63F2E410C9
Bought from
Best Buy
Bought
Nov 28, 2021
Where
Haslett, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Google
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260713-E4A37-2147313996. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 13, 2026, sent to the company Feb 18, 2026, published by CPSC Mar 11, 2026

The product, in the report: FitBit Charge 6

I got a burn on my wrist from my FitBit Charge 6.

Where
Queensbury, New York: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/3/2026) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing safe and effective high-quality products, and all Google Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we encourage them to contact Google (Fitbit) directly. This allows us to gather information, retrieve and examine the product, continually monitor the efficacy of our products, identify opportunities for quality improvement, and determine if corrective action is needed.
In the complaint, the customer references experiencing a “burn” from their device. Despite repeated outreach by our customer support agents, we are yet to receive any response or feedback from the customer regarding this matter. Based on information available to date, we do not have any evidence indicating that the device is not functioning as intended. The reported symptoms were likely due to foreign irritants being trapped between the device and the customer’s wrist, other contributing factors can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/product-care. Without further information and engagement from the customer our investigation is somewhat limited. We would be happy to help resolve their concern if and when they are able to respond with additional information.

CPSC report 20260212-14257-2147323612. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 24, 2025, sent to the company Sep 29, 2025, published by CPSC Nov 25, 2025

The product, in the report: Fitbit Ace 3 Activity Tracker for Kids - Black Product Dimensions : 3.35 x 0.8 x 4.13 inches; 0.68 ounces

What happened that made you want to report? While wearing the fitbit it began to be painful and irritated. The fitbit was removed to reveal a burn like skin reaction. What type of product(s) were being used? Fitbit Ace3 Who was using the product(s)? A 7 year old girl How were the product(s) being used? The product was being used in it’s typical design intent manor. The consumer had previously used the product for approximately 8 months without prior issue. Were there any injuries that happened or may have happened while using the product? Yes, the wrist area that comes in contact with the back of the Fitbit was injured. How did any injuries occur? It is unclear what the true root cause of the injury was, however the skin damage is precisely in the shape of the area that the Fitbit was contacting so it appears very obvious to be caused by some interaction between the skin and Fitbit.

Model
FB419BKRD
Bought from
https://store.google.com/?hl=en-US
Bought
Nov 29, 2024
Where
Michigan: Home/Apartment/Condominium
Who was involved
Age 7, Female
The reporter’s relation to them
My Child
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/25/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing safe and effective high-quality products, and all Google Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we encourage them to contact Google (Fitbit) directly. This allows us to gather information, retrieve and examine the product, continually monitor the efficacy of our products, identify opportunities for quality improvement, and determine if corrective action is needed.
In this report, the customer references the user (a minor) experiencing a “burn like skin reaction” from their device. We have reviewed the Fitbit customer support case associated with this claim. Based on the information provided to date, we believe that the symptom referenced by the customer is more consistent with skin irritation. It was likely due to foreign irritants being trapped between the device and the user’s wrist. Other factors, such as how the user wears and cleans their device, can also contribute. We further note that the user is wearing a third party band with raised edges around the device (pebble), which may exacerbate entrapment of irritants. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and has shared this guide with the customer. We are actively working with the customer to resolve their concerns.

CPSC report 20250924-7FA3D-2147327575. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 28, 2025, sent to the company Sep 3, 2025, published by CPSC Sep 17, 2025

The product, in the report: Google Fitbit Inspire 3 Health & Fitness Tracker in the color Midnight Zen 2022

I wore my Fitbit Inspire 3 (purchased from Best Buy 9 Apr 2025) to bed which I have done a number of times. On 24 Aug 2025 I wore it and woke with a burn on my arm, it is still there on 28 Aug and looks like it may scare, you can see the outline of the tracker.

Model
FB424BKBK-US
UPC
810073611573
Serial number
3F4C4E2EF921
Bought from
Best Buy, Florida
Bought
Apr 9, 2025
Where
Safety Harbor, Florida: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/17/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references experiencing a “burn injury” from their device. We have reviewed the Fitbit customer support case associated with this claim. Based on the information provided to date, we believe that the symptom referenced by the customer is more consistent with skin irritation. It was likely due to foreign irritants being trapped between the band and the customer’s wrist, other contributing factors can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and has communicated this guide to this customer. We have been actively working with the customer to resolve their concerns.

CPSC report 20250828-D131A-2147328267. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 8, 2025, sent to the company Aug 12, 2025, published by CPSC Aug 26, 2025

The product, in the report: Fitbit versa rose gold

Fitbit versa burned me red laser burning my wrist and I could not get the strap off because it was hurting so bad when it was burning that I couldn’t get the strap off in time and it left a blister on my wrist but the red laser I’m pretty sure was very dangerous

Model
Versa fb504
Bought from
Amazon
Bought
Oct 16, 2024, about then
Where
Tacoma, Washington: Home/Apartment/Condominium
Who was involved
Age 34, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit versa, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/27/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references experiencing a loss in certain device functionality and a “burn injury” from their device. We have reviewed the Fitbit customer support case associated with this claim. Based on the information provided to date, we suspect water damage played a factor in the reported damage to the display and likely caused other device function losses reported by the customer. We are still actively working with the customer to verify and resolve their concern. Water resistance may diminish over time and can be negatively impacted by a number of factors, including dropping the device and exposing the device to certain soaps and lotions. Additionally, it is possible that the user might have experienced irritant contact dermatitis due to foreign irritants being trapped between the band and the customer’s wrist, other contributing factors can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and a help article regarding water resistance at https://support.google.com/fitbit/answer/14236707?hl=en#zippy=%2Ccan-i-wear-my-fitbit-device-in-the-shower-hot-tub-or-sauna%2Cwhat-should-i-do-if-my-fitbit-device-gets-wet%2Cis-my-fitbit-device-waterproof and has communicated the guide and the help article to this customer.

CPSC report 20250808-6D7D5-2147328813. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 6, 2025, sent to the company Aug 8, 2025, published by CPSC Aug 22, 2025

The product, in the report: Fitbit Luxe Soft Gold Stainless Steel Case & Lunar White Band

Fitbit Luxe Fitness & Wellness Tracker Wrist Bracelet when worn caused burns to wrist on left arm.

Model
Fitbit Luxe
UPC
8 10038854465
Serial number
3A66A0E79881
Bought from
Kohl’s
Bought
Nov 1, 2023, about then
Where
Albany, New York: Home/Apartment/Condominium
Who was involved
Age 71, Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand Fitbit Luxe, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/25/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references experiencing a “burn injury” from their device. We have reviewed the Fitbit customer support case associated with this claim. Based on the information provided to date, we believe that the device is functioning as intended and that the symptom referenced by the customer is more consistent with skin irritation. It was likely due to foreign irritants being trapped between the band and the customer’s wrist, other contributing factors can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and has communicated this guide to this customer. We have been actively working with the customer to resolve their concerns and they have accepted a refund resolution.

CPSC report 20250806-A0CD4-2147328874. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 6, 2025, sent to the company May 9, 2025, published by CPSC Jun 2, 2025

The product, in the report: Gold Fitbit Inspire 3

I was burned on wrist by Fitbit Inspire 3 in March,2025.. I contacted the Fitbit Customer Service number. What a scam that is. They had me take pics of injuries, and send fitbit back, told me they’d refund my money, but I had to open a [REDACTED] account, which gives them my bank information. Big surprise, no refund after multiple back and forth emails stringing me along. Fitbit is totally fraudulent. Now I’m scarred, out the fitbit, and no refund.

Bought from
Fitbit Online, New York
Bought
Jan 8, 2025, about then
Where
Lockport, New York: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/23/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references experiencing a “burn injury” from their device. We have reviewed the Fitbit customer support case associated with this claim and, and inspected the returned device. Based on the information provided to date, we believe that the device is functioning as intended and that the symptom referenced by the customer is more consistent with skin irritation. It was likely due to foreign irritants being trapped between the band and the customer’s wrist, other contributing factors can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and has communicated this guide to this customer. We are actively working with the customer to resolve their concerns regarding the refund experience.

CPSC report 20250506-1AF40-2147331489. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 24, 2025, sent to the company Mar 27, 2025, published by CPSC Apr 10, 2025

The product, in the report: It is a fitbit 5

Woke up in the morning and there was three small blisters on my arm. It was right where my fitbit 5 was in my arm.

Model
Fitbit 5
UPC
N/A
Serial number
N/A
Bought from
Costco, Virginia
Bought
Dec 3, 2022, about then
Where
Winchester, Virginia: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit 5, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/7/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references that “there was three small blisters” on their arm but did not mention anything wrong with the product. Despite repeated outreach by our customer support agents, we are yet to receive any response or feedback from the customer regarding this matter. Based on information available to date, we believe that the device is functioning as intended and continues to work as normal after the reported incident. Without further information and engagement from the customer our investigation is somewhat limited. We would be happy to help resolve their concern if and when they are able to respond with additional information.

CPSC report 20250324-76E02-2147332367. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 13, 2025, sent to the company Mar 18, 2025, published by CPSC Apr 1, 2025

The product, in the report: Wearable fitness watch. CPSC is fully aware of these problematic devices. I was never told there was a recall.

I suffered a burn injury from a FitBit 5. I was wearing the device as a fitness recording monitor. The burn was at least a 2nd degree, if not more. I reported the injury to FitBit in August 2024. They were not helpful at all. Nor, did they inform me that they were aware that their devices were causing injury, or relay to me that they were under investigation by the CPSC which led to a multi-million dollar fine.

Model
Charge 5
UPC
?
Serial number
?
Bought from
Best Buy, California
Bought
Jan 1, 2024, about then
Where
BRENTWOOD, California: Home/Apartment/Condominium
Who was involved
Age 66, Unknown
The reporter’s relation to them
Self
As this report names them
Brand FitBit Charge 5, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/31/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references experiencing a “burn injury” from their device. We have reviewed the Fitbit customer support case associated with this claim and, based on the information provided to date, believe that the device is functioning as intended and that the symptom referenced by the customer is more consistent with skin irritation due to foreign irritants being trapped between the watch and the customer’s wrist. Other contributing factors can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and has communicated this guide to this customer.

CPSC report 20250313-08A9F-2147332591. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 13, 2025, sent to the company Feb 19, 2025, published by CPSC Mar 5, 2025

The product, in the report: Fitbit charge 5 fitness tracker

My charge 5 Fitbit burned my wrist. I took it off one morning to take a shower and no, there was redness where my Fitbit had been. After showering, I dried my arm put the Fitbit back on again and the next morning I noticed that I had blisters and scarring redness underneath there I used it every day as my Fitbit tracker. I was wearing it at this point in time. It looks like it may be starting to heal over, but its very scaly. The only thing I can think of is that the watch mustve overheated. I want to report this because after I had [REDACTED] what happened January I noticed that the Fitbits were being recalled and I thought oh my goodness Im not the only person.

Model
Charge 5
Bought from
Kohls
Bought
Oct 1, 2023, about then
Where
Willimantic, Connecticut: Home/Apartment/Condominium
Who was involved
Age 73, Female
The reporter’s relation to them
No Relationship
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/25/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references that “there was redness where my Fitbit had been”. We have contacted the customer and are working with them to resolve their complaint and retrieve the device. Based on the information provided to date, Google believes the device is functioning as intended and that the symptom referenced by the customer is more consistent with skin irritation due to foreign materials being trapped between the watch and the customer’s wrist. Other contributing factors of such a symptom can also include how the customer wears and cleans their device. Google (Fitbit) has communicated its wear and care guide to this customer (https://www.fitbit.com/global/us/product-care).

CPSC report 20250213-B3E40-2147333195. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 26, 2025, sent to the company Jan 29, 2025, published by CPSC Feb 12, 2025

The product, in the report: Fitbit Versa 4 by Google ,Copper Rose Aluminum case & Pink Sand infinity band. included small and large bands. Contains nickel

Wearing my Fitbit Versa 4 often I would feel burning. My husband gave it to me last Christmas and I’ve hardly worn it. I thought it was just a me thing until I saw many others experiencing the same thing. It has been a disappointment, so after a short while I just stopped wearing it. I can’t see how people let it get to serious burns. I’m plenty old enough to know that something is not working right.
UPDATED ON 2/20/2025: [I’m posting a complaint against the Google FitBit Versa 4 Watch that was a gift to me as stated in my complaint. I’ve answered so many questions as best I can. After reading the response from Google on https://www.saferproducts.gov/PublicSearch/Result, it has upset me to the point that I don’t want to deal with it anymore. I’ve read their statement about cleaning and taking it off if wet and so on. I’m not a stupid woman. Even though they say you can wear it in the shower my intelligence tells me that water and electronics do NOT mix. As far as having lotion or sweat or whatever else they can come up with is a reason for the band to cause irritation. Again, that is common sense, or should be. My problem came from the back of the watch, not the band. Not just once but more often than I was comfortable with. My daughter , who is an adult, has one of google’s older models and she recently told me that she feels a stinging sensation also. Had I read all the warnings about safety on their website before wanting a fitbit, I promise you that I Never would have asked my husband for one that Christmas. Google should be ashamed of themselves. One more truth I’d like to add, I answer to a much higher power , Jesus Christ. ]

UPC
61148
Serial number
3D67E19EC0C1
Bought from
amazon
Bought
Dec 10, 2023, about then
Where
Hampstead, Maryland: Home/Apartment/Condominium
Who was involved
Age 70, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Versa 4, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/11/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references experiencing a “burning” sensation. We have contacted the customer and, based on the information provided to date, believe that the device is functioning as intended and that the sensation referenced by the customer is more consistent with skin irritation due to foreign materials being trapped between the watch and the customer’s wrist. Other contributing factors of such a sensation can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and has communicated this guide to this customer.

CPSC report 20250126-497A3-2147333654. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 25, 2025, sent to the company Jan 29, 2025, published by CPSC Feb 12, 2025

The product, in the report: Fitbit Sense Health watch +ECG app

Fitbit, I also suffered burns while wearing the Iconic Fitbit. Use was normal use nothing excessive. The top of my wrist was burned.

Model
Sense
UPC
811138036980
Serial number
2C6438691a69
Bought from
FITBIT.COM
Bought
Aug 5, 2022
Where
Pewaukee, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Sense, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/11/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references that “the back of the unit appears to be burning my skin”. Based on information available to date, we believe that the device is functioning as intended and that the symptom referenced by the customer is more consistent with skin irritation due to foreign materials being trapped between the device and the customer’s wrist. Other contributing factors can also include how the customer wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and has communicated this guide to this customer.

CPSC report 20250125-4326A-2147333661. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 25, 2025, sent to the company Jan 29, 2025, published by CPSC Feb 12, 2025

The product, in the report: Fitbit Inspire 2, pink

My Fitbit Inspire 2 has been causing me burns on my wrist

Model
Inspire 2
Bought from
Ebay
Bought
May 3, 2024, about then
Where
Seattle, Washington: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/11/2025) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
In the complaint, the customer references experiencing “burns” on their wrist. Despite repeated outreach by our customer support agents, we are yet to receive any response or feedback from the customer regarding this matter. We further note that the email provided by the CPSC (as associated with this report) cannot be matched to a current Fitbit account or device. Without further information and engagement from the customer our investigation is somewhat limited. We would be happy to help resolve their concern if and when they are able to respond with additional information.

CPSC report 20250125-78064-2147333656. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 9, 2024, sent to the company Jun 12, 2024, published by CPSC Jun 27, 2024

The product, in the report: Fitbit Charge 6 Black

Chemical burns on my wrist

Model
Fitbit Charge 6
UPC
840353901148
Bought from
Amazon
Bought
Sep 28, 2023
Where
New Paltz, New York: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(6/24/2024) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
We were able to identify the customer associated with this Charge 6 device. Based on information we collected to date, we believe that what the user experienced was an irritant contact dermatitis due to foreign materials getting trapped between the watch band and the user’s wrist. Other contributing factors can also include how the user wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and also communicated this guide to this customer.

CPSC report 20240609-CB148-2147338718. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 20, 2024, sent to the company May 23, 2024, published by CPSC Jun 7, 2024

The product, in the report: Rechargeable fitness tracker and wrist watch

I noticed after wearing Fitbit Charge 6 constantly for several days (I showered daily, and rinsed the fitbit per instructions after going in a pool/ocean daily), I had a painful rash develop exactly where I was wearing the Fitbit. It is very scaly and rough in texture, and it is making it impossible for me to wear anything on my wrist now.

Model
Charge 6
Bought from
Amazon.com
Bought
Apr 28, 2024
Where
Bahamas: Other
Who was involved
Age 31, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Google
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/6/2024) Google: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or take any required corrective action.
We were able to identify the customer associated with this Charge 6 device, but were not able to retrieve the device and additional information from the user, as the device was returned to the retailer (non-Google). Utilizing the previously collected information, we believe that what the user experienced was an irritant contact dermatitis due to foreign materials getting trapped between the watch and the user’s wrist. Other contributing factors can also include how the user wears and cleans their device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care and also communicated this guide to this customer.

CPSC report 20240520-B4F89-2147339112. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 25, 2024, sent to the company May 16, 2024, published by CPSC May 31, 2024

The product, in the report: Smart watch

(3/21/2024): The consumer wore the watch all day and around 10:00pm at night, she received a burn from the watch. It happened suddenly. There was not visible damage to the watch. She treated her burn at home.
She has never experienced any problems with the watch in the past. She contacted the manufacturer and sent pictures. They asked additional questions and documented her concerns. The consumer was then told that if she wanted them to answer more questions, they could provide a shipping label for her to return the product. She plans to hold on to it for a little while and examine her options. The firm gave the consumer a Report Number: [REDACTED]

Model
Charge 6
Bought from
Kohls, New York
Bought
Nov 25, 2023
Where
North Tonawanda, New York: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge 6, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/23/2024) Fitbit, Inc: Thank you for the opportunity to review and consider the report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This information helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
We have reviewed the information provided by CPSC and the customer in regards to this issue. Based on the information provided, we believe that the user likely experienced skin irritation due to irritant contact dermatitis. Contributing factors to such a skin irritation include user wearing the device too tightly, cleaning habits, and substances being trapped or accumulated between user’s skin and the device/band. Google/Fitbit provides a “wear and care” guide for our customers at https://www.fitbit.com/global/us/product-care, to educate users about best practices to avoid skin irritation. We have instructed the customer to follow our wear and care guidelines to help them resolve their concern. To our knowledge, the customer is still actively using the product.

CPSC report 20240325-1B3A4-4674669. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 16, 2024, sent to the company Mar 21, 2024, published by CPSC Apr 4, 2024

The product, in the report: Versa 4 Fitbit device

The Versa 4 Fitbit device has started to burn my wrist when I wear it. Theres a green light on the back of the device that flickers off and on. When it comes on, it begins to burn my wrist. I now have burn marks in that area

Model
Versa 4
Serial number
20001.194.86
Bought from
Amazon
Bought
Oct 5, 2023
Where
Claremont, California: Other
Who was involved
Age 75, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/23/2024) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
We have not been able to identify the user or customer associated with this device, as such information was not made available to us. With the information provided to us, primarily a photo of the user’s wrist, and two photos of the Versa 4 smart watch, we believe that the user experienced an irritant contact dermatitis due to foreign materials being trapped between the watch and the user’s wrist. Other contributing factors include how the user wears and cleans the device. Google (Fitbit) provides a wear and care guide to our users at https://www.fitbit.com/global/us/product-care. We further note that the flickering green LED light , described by the customer, is a normal device function intended to monitor the user’s heart rate with LED parts that have been tested to and comply with international safety standards. Google (Fitbit) did not find that this user had contacted Google (Fitbit) support in the past based on information obtained from CPSC, however if this user does contact Google (Fitbit) support in the future, then we will help to resolve their concern by asking them to respond to additional questions with additional information that will help us to resolve it.

CPSC report 20240316-564AC-2147340330. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 23, 2024, sent to the company Jan 26, 2024, published by CPSC Feb 9, 2024

The product, in the report: Inspire 2 model from 2023

My FitBit burned my wrist.

Model
Inspire 2
Where
Bowie, Maryland: Other
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/8/2024) Fitbit, Inc: Thank you for the opportunity to review and consider the report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with the relevant information along with an opportunity to retrieve and examine the product. This information helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
We have reviewed the information provided by CPSC and the customer in regards to this issue. Based on the information provided, we believe that the user likely experienced skin irritation due to irritant contact dermatitis. Contributing factors to such a skin irritation include user wearing the device too tightly, cleaning habits, and substances being trapped or accumulated between user’s skin and the device/band. Google/Fitbit provides a “wear and care” guide for our customers at https://www.fitbit.com/global/us/product-care, to educate users about best practices to avoid skin irritation. We are working with the customer to help them resolve their concern.

CPSC report 20240123-B70C5-2147342547. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 22, 2023, sent to the company Nov 28, 2023, published by CPSC Dec 12, 2023

The product, in the report: Fitbit Charge 5

I have been wearing a Fitbit smartwatch device for 6-7 years and recently noticed numbness on the top of my wrist where the lights flash and touch my skin on the underside of the device. When I noticed the numbness, I immediately stopped wearing my device. It has been about a week and feeling has not returned to the approx 2”x2” spot on top of my wrist. It is not tingling or painful, just numb.

Model
Charge 5
Bought from
Amazon
Bought
Jan 14, 2023, about then
Where
United States: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/11/2023) Fitbit, Inc: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google (Fitbit) is committed to designing high quality products that are both safe and effective. Google’s Fitbit watches conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google (Fitbit) to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
We have not gotten any feedback from the customer regarding this matter, after repeated outreach by our customer support agents. We further note that the email provided by CPSC through the report does not have a Fitbit account associated with it. The customer also has not contacted Google (Fitbit) support. We will help resolve their concern if they can respond with additional information.

CPSC report 20231122-DCFA8-2147343899. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 13, 2023, sent to the company Oct 18, 2023, published by CPSC Nov 1, 2023

The product, in the report: Fitbit Sense Advanced Smartwatch. Color: Carbon. No size. Purchased Nov. 2021

I purchased a Fitbit Sense Advanced Smartwatch. It as begun to overheat when charging or wearing. It is only worn for exercise, not 24 hours/day

Model
N/A
Serial number
N/A
Bought from
Kohls
Bought
Nov 26, 2021, about then
Where
Laurel, Maryland: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/1/2023) Fitbit, Inc: Thank you for the opportunity to review and respond to this report submitted on www.SaferProducts.gov. Fitbit is committed to designing safe and effective products that help people track their activity. We ask customers to contact Fitbit if they have an issue with one of our products to provide us information and the opportunity to retrieve and examine the product. This helps us monitor the effectiveness of our products and identify opportunities for improvement. The customer described the concern as “It (h)as begun to overheat when charging or wearing” with the incident date of “10/10/2023” in the CPSC report, with no injury reported. We were able to contact the customer through our support channel. Based on the information we gathered, we can confirm that the device did not have any evidence of thermal damage. We will continue to work with the customer to request the device back and help resolve their concern. Thank you.

CPSC report 20231013-A3421-2147344662. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 21, 2023, sent to the company May 23, 2023, published by CPSC Jun 7, 2023

The product, in the report: Fitbit Versa

Wearing the watch overnight results in 1st degree burn

Model
Versa 4
UPC
810073611450
Serial number
3D62B791AA01
Bought from
Sams
Bought
Dec 9, 2022, about then
Where
Stonecrest, Georgia: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Versa 4 smart watch, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/2/2023) Fitbit, Inc: Thank you for the opportunity to review and respond to this report submitted on www.SaferProducts.gov. Fitbit is committed to designing safe and effective products that help people track their activity. We ask customers to contact Fitbit if they have an issue with one of our products to provide us information and the opportunity to retrieve and examine the product. This helps us monitor the effectiveness of our products and identify opportunities for improvement. The customer described the concern as “Wearing the watch overnight results in 1st degree burn” in the CPSC report. We were able to contact the customer through our support channel and based on the information we gathered, the device seems to have worked normally after the reported incident date and the customer has continued to wear it daily. Additionally, we have been able to confirm the functionality of the device and confirm that it operates within the standards as expected. We will continue to follow up with the customer to help resolve their concern. Thank you.

CPSC report 20230521-9A12A-2147347444. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 9, 2023, sent to the company May 12, 2023, published by CPSC May 26, 2023

The product, in the report: Fitbit Charge 5, black

Fitbit Charge 5 burned my wrist.

Model
Charge 5
Bought from
Best Buy
Bought
Jan 2, 2023, about then
Where
Spring, Texas: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/25/2023) Fitbit, Inc: Thank you for the opportunity to review and respond to this report submitted on www.SaferProducts.gov. Fitbit is committed to designing safe and effective products that help people track their activity. We ask customers to contact Fitbit if they have an issue with one of our products to provide us information and the opportunity to retrieve and examine the product. This helps us monitor the effectiveness of our products and identify opportunities for improvement. The customer described the concern as “Fitbit Charge 5 burned my wrist” in the CPSC report. The customer has contacted us on this matter through our Twitter support channel, reporting “burning sensation but no change of device temperature noticed”. However, the customer has not responded to any of our subsequent outreach attempts to date, to provide more information. Based on the information we gathered so far, the device seems to have worked normally after the reported incident date. We will continue to follow up with the customer to help resolve their concern. Thank you.

CPSC report 20230509-0CD50-2147347650. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Mar 22, 2023, sent to the company Mar 24, 2023, published by CPSC Apr 17, 2023

The product, in the report: fitbit5

Burning rash after wearing the Fitbit 5

Where
Niagara Falls, United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/24/2023) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor.
Fitbit takes every complaint very seriously. Fitbit’s Customer Support is reaching out to this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20230322-E74E0-2147348537. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 22, 2023, sent to the company Feb 27, 2023, published by CPSC Mar 13, 2023

The product, in the report: Fitbit Charge 5, wrist health metrics and activity tracker

In the second week of January, 2023, I began using a Fitbit “Charge5” purchased from Amazon. Today, February 22, 2023 I discovered that my wrist was painfully inflamed due to contact with the device or its band.

Model
Charge 5
UPC
10038 85586
Serial number
395d0ce2de1
Bought from
Amazon
Bought
Jan 10, 2023
Where
Santa Barbara, California: Home/Apartment/Condominium
Who was involved
Age 69, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Charge 5, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/5/2023) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor.
Fitbit takes every complaint very seriously. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20230222-822B9-2147349568. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jan 31, 2023, sent to the company Feb 3, 2023, published by CPSC Feb 17, 2023

The product, in the report: Fitbit Charge 5 , Advanced fitness + health tracker, Platinum Stainless Steel Case & Steel Blue band

I was pouring the solvent Toluene from one container into another container and when I tilted the container I was pouring from up to get the last of it out the vapors suddenly ignited causing a fireball to shoot out from the container I was filling. I was wearing a Fitbit Charge 5 that I believe initiated the explosion and fire. The Fitbit was right over the mouth of the container as I was pouring the Toluene. As I rotated my left arm with the container it caused the Fitbit to activate and instantly the fumes around my left hand ignited causing severe burns on my hand, arm and face as the fireball expanded. I don’t know if anyone else has experienced this but i was unaware of any warning about using a Fitbit product around hazardous materials and could find no warnings in the consumer manuals.

Model
Charge 5
UPC
0 10038 85722 0
Serial number
395D967E881
Bought from
Amazon
Bought
Aug 9, 2022
Where
St. Louis, Missouri: Industrial
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(2/6/2023) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20230131-264CA-2147351030. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 19, 2023, sent to the company Jan 25, 2023, published by CPSC Feb 8, 2023

The product, in the report: Fitbit Inspire HR

Small burn on wrist where Fitbit Inspire HR contacted skin

Model
Inspire HR
Bought from
Target
Where
Seattle, Washington: Unspecified
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/25/2023) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20230119-F5E0E-2147351286. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 14, 2022, sent to the company Nov 16, 2022, published by CPSC Dec 1, 2022

The product, in the report: Fitbit Charge 5 Activity Tracker Soft Gold with Luner white Band

I have a Fitbit Charge 5 Activity Tracker that I purchased from Target on Oct 13th, 2021. I took it off last night an noticed burns to my wrist similar to the Fitbits that were already recalled. I have notified Target via their Ap feedback option to let them know they may want to pull this product, but I have not reached out to Fitbit directly yet.

Model
Charge 5
UPC
810038855875
Bought from
Target
Bought
Oct 13, 2021
Where
Hammond, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 45, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/21/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20221114-90027-2147352673. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 8, 2022, sent to the company Nov 10, 2022, published by CPSC Dec 5, 2022

The product, in the report: fitbit charge 5

Today, I was burned by my smart watch! Since 2017, I have been wearing a fitbit watch. I purchased my newest model this July 2022. I typically wear my fitbit all the time- it is a watch, and it is useful and also quite stylish. Today I noticed all of a sudden that my wrist began to hurt. Upon further inspection, I noticeed that there was a large red mark under the fitbit sensor on my skin. To me, it seemed like my skin had burned. After an hour, the burned area is still bright red and painful. The burn is even in the shape of the sensor, so I have no doubt that it came from the sensor itself. This is not a rash or skin irritation, but a burn on my skin. After years of wearing a fitbit, this has never happened to me before.

Bought from
www.fitbit.com
Bought
Jul 3, 2022
Where
United States: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/21/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20221108-F37CA-2147352857. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 2, 2022, sent to the company Nov 4, 2022, published by CPSC Nov 21, 2022

The product, in the report: Fitbit Versa 3

Burn on wrist from Fitbit Versa 3 fitness tracker.

Model
Versa 3
Where
Weatherford, Texas: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/7/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20221102-01501-2147352998. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 26, 2022, sent to the company Oct 31, 2022, published by CPSC Nov 15, 2022

The product, in the report: FitBit Charge 5 watch

I woke up with a burnt mark on my left wrist due to a Fitbit Charge 5 watch. I wear this watch to bed all the time and I never had issues before Monday, October 24 when it suddenly burnt my left wrist when I slept.

Serial number
20001.149.11
Where
Alexandria, Virginia: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(11/7/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20221026-FDC7C-2147353122. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 24, 2022, sent to the company Oct 26, 2022, published by CPSC Nov 9, 2022

The product, in the report: Fitbit Charge 5

Two weeks after purchasing, my Fitbit charge 5 got very hot on my skin and I removed it. Later when I went to put it on, it no longer worked. I called them and went through all the troubleshooting prompts. I took it back to the store and exchanged it for a new one. A week after wearing the new one, it burned my wrist. I had to go to an urgent care to get medication to treat my burn.

Model
Charge 5
UPC
810038855868
Serial number
396BB3EAA081
Bought from
Sam’s Club, Missouri
Bought
Sep 15, 2022
Where
Dardenne Prairie, Missouri: Home/Apartment/Condominium
Who was involved
Age 51, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/26/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20221024-E652A-2147353183. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 15, 2022, sent to the company Oct 18, 2022, published by CPSC Nov 8, 2022

The product, in the report: Fitbit Luxe Wellness and Fitness Tracker, white and gold

Wrist has 3/4 inch by 1/4 inch rash, peeling irritation that has left skin rubbed off and red. Also, close but not the same spot, a quarter sized bruise.

Model
Fitbit Luxe Wellness and Fitness Tracker
UPC
No longer have
Serial number
Unknown
Bought from
Fitbit.com
Bought
Aug 1, 2022, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Luxe, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/26/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20221015-812D3-2147353317. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 8, 2022, sent to the company Aug 10, 2022, published by CPSC Aug 24, 2022

The product, in the report: Fitbit Charge 5

Started wearing a Fitbit Charge 5 in May 2022 without any problems. On 8/6/22, I took it off to charge it and noticed a burn on my wrist.

Model
Fitbit Charge 5
Bought from
Fitbit online
Bought
Apr 30, 2022
Where
Erie, Colorado: Home/Apartment/Condominium
Who was involved
Age 66, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/24/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220807-3DC5C-2147354541. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 16, 2022, sent to the company Jul 21, 2022, published by CPSC Aug 4, 2022

The product, in the report: Fitbit charge 5. Fitness and health tracker. Black band. Purchased through Amazon. SKU 810038855868.

I purchased a Fitbit charge 5 for my son for Christmas, after wearing it for about a month,he noticed wat looked like burn marks on his wrists. I researched online and it seems they recalled the [REDACTED] for similar issues. I think the one should also be included as it has just been sitting in the box for the last 6 months.

Serial number
3960cc630121
Bought from
Amazon web sight
Bought
Dec 15, 2021
Where
Hazleton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 27, Male
The reporter’s relation to them
My Child
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/28/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220716-E8584-2147354971. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 8, 2022, sent to the company Jul 13, 2022, published by CPSC Jul 27, 2022

The product, in the report: Fitbit Luxe tracking band

I received blistering and a rash from my Fitbit Luxe, severe enough to require medical treatment.

Model
Luxe
UPC
None
Serial number
None
Bought from
Best Buy
Bought
Jan 16, 2022, about then
Where
Clarksville, Tennessee: Home/Apartment/Condominium
Who was involved
Age 53, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/28/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220708-3E50D-2147355139. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jul 4, 2022, sent to the company Jul 6, 2022, published by CPSC Jul 20, 2022

The product, in the report: Fitbit Charge 5 Advance fitness + health tracker

Fitbit Charge 5 skin rash

Model
FITBIT CHARGE 5
UPC
10038855875
Serial number
FB421GLWT SERIAL NUMBER
Where
North Brunswick, New Jersey: Other
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Charge 5 2021 version, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/20/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20220704-3ECB8-2147355239. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 22, 2022, sent to the company Jun 24, 2022, published by CPSC Jul 11, 2022

The product, in the report: Fitbit - Sense Advanced Health Smartwatch - Soft Gold Model Number: FB512GLWT

I am a FitBit owner. I previously owned the first FitBit on the market, then the [REDACTED]. Never had an issue. However, with my new FitBit Sense I got a burn on a my wrist. This product was being used only by me (33 Y/O FEMALE) and I follow the cleaning and care precautions for my Fitbit Sense. I cannot explain how I got this burn. This burn was caused by wearing my FitBit Device. It left an irritated wrist, with blisters, redness and soreness. In addition, it is very sensible when I take a bath.

Model
FB512GLWT
UPC
811138036973
Serial number
XRAFB512
Bought from
BestBuy, Florida
Bought
Nov 27, 2021
Where
Homestead, Florida: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/6/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220622-19BB1-2147355469. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 18, 2022, sent to the company Jun 22, 2022, published by CPSC Jul 7, 2022

The product, in the report: Fitbit Sense fitness tracker

Fitbit Sense burned my wrist

Bought from
Target
Bought
Jun 4, 2021
Where
Bolingbrook, Illinois: Place of Recreation or Sports
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/6/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Please contact Fitbit’s Customer Support at support@fitbit.com if you have any questions or concerns.

CPSC report 20220618-E5C11-2147355526. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 31, 2022, sent to the company Jun 21, 2022, published by CPSC Jul 6, 2022

The product, in the report: electronic watch tracker FitBit Sense Item 1481968 8 11138 03697 3 Barcode 2C456 158A249 FCC ID XRA FB512 m/n 280-0603-01a FB512

4/15/2022 The consumer sustained a burn to her left wrist after wearing the watch for approximately 10 hours. She woke up to find burns on her wrist.
The consumer treated her injury at home
Underneath her wrist, the skin is permanently brown and there is residual scarring on the top of her wrist.
4/2022: The consumer called the manufacturer and was told that they would contact her again in a week, but she never heard back from them.
5/31/2022: The consumer called the firm again to today and their automated system advised to leave a number and they would get back to her.
6/9/2022: Company contacted by me/consumer again. Firm advised it will give refund after I return watch.
The watch cost approximately $300. The consumer would like a refund.

Bought from
Costco
Bought
Dec 1, 2020, about then
Where
Cottonwood Heights, Utah: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Sense, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/6/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220531-FD48A-3759833. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 17, 2022, sent to the company May 19, 2022, published by CPSC Jun 3, 2022

The product, in the report: Fitbit Charge Five sports watch/fitness tracker

I experienced burning and peeling skin on my wrist beneath the Fitbit Charge 5, under normal daily wear.

Model
Charge Five
Bought from
Fitbit proprietary website
Bought
Apr 4, 2022, about then
Where
La Crescenta, California: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/2/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220517-451A5-2147356153. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 29, 2022, sent to the company May 5, 2022, published by CPSC May 19, 2022

The product, in the report: Fitbit watch

I was burned by a Fitbit watch. Red, blisters and a small amount of blood. Was wearing while I was sleep

Model
Versa 2
Bought from
Khols
Bought
Nov 15, 2020, about then
Where
Gary, Indiana: Unspecified
Who was involved
Age 61, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit versa 2, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/16/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220429-32AF2-2147356446. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 22, 2022, sent to the company May 3, 2022, published by CPSC May 24, 2022

The product, in the report: Fitbit Ionic fitness band

Dear Fitbit:
I am very disappointed in how you are managing the Fitbit Ionic recall. Every step of the way seems designed to prevent the majority of impacted consumers from being remedied.
Yes, I purchased an Ionic and yes I loved it until I noticed some strange corrosion on the back. I scraped it off as best I could but it still came back. It did not burn my skin or leave any marks but it eventually corroded the prongs and stopped accepting a charge. I spent weeks searching for answers on the internet and calling your help-line but found no help or explanation. You see, I’m diabetic and I depended on the Ionic (via Dexcom) to give me constant read-out of my blood sugars. It worked great until it didn’t.
After trying to find a remedy, I eventually gave up and looked to buy a replacement Ionic (I liked it that much) only to find that the Ionic had been discontinued. Even so, I took a chance and bought the Versa 3 model which works fine.
Imagine how surprised and happy I was to receive the recall notice only to discover that you have made it almost impossible to receive compensation. After I purchased the new Versa 3, I had no reason to hold on to the Ionic and I disposed of it due to the corrosion and because it no longer worked.
However, you have made the remedy conditional on receiving the Ionic in return. Who in their right mind is going to keep a non-working corroded smartwatch that could be a fire hazard in their house?
In addition, your so called exclusive discounts are for CPSC show only. Your prices are no better than what was available to the public during the holidays and the selections are even more limited. Your free watch-band looks like a leftover from Halloween!
But all in all, thank goodness I still used the same email address and/or didn’t automatically send the notification to spam or I might have been unaware and missed out on a 56 in a million chance of receiving compensation.
Come on! You guys are better than that! Do right by your loyal customers. Don’t make doing the right thing so hard just to save yourselves a few bucks.
Consumer Product Safety Commission https://www.cpsc.gov/Recalls/2022/Fitbit-Recalls-lonic-Smartwatches-Due%20to-BurnHazard- One-Million-Sold-in-the-U-S
... “This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.”
Remedy? Maybe for your shareholders but not your customers.
Respectfully,
[REDACTED]

Model
Ionic
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/16/2022) Fitbit, Inc: Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard. The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers. This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers. If you own a Fitbit Ionic, please stop using your device. For more information, please visit: help.fitbit.com/en_US/ionic.htm.

CPSC report 20220422-51602-3664220. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 21, 2022, sent to the company Apr 25, 2022, published by CPSC May 9, 2022

The product, in the report: Fitbit Versa 2 Health Monitoring “watch”, Charcoal/Slate Gray

Received Fitbit Versa 2 for Christmas 2021, been wearing it since 12/28/21. Red irritation and “burns”, skin peeling on left AND right wrist. Took steps to clean the wrist band multiple times, noticed a white chalky substance on the back (salt?), cleaned Fitbit with Hydrogen Peroxide, Alcohol and water. Chalky substance continues to come back. Redness on wrist even after one night, remove Fitbit (which defeats the purpose of owning a Fitbit for Health Monitoring) and try to let the wrist air out. Redness and irritation would take days to clear, tried Fitbit again after “some” healing, problem with Fitbit causing skin loss, redness, burning just gets worse. I wore a watch for decades with no problems. Why now an issue with a Fitbit?

Model
FB507
UPC
None
Serial number
None Found
Where
DERRY, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/28/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20220421-1B7B1-2147356669. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 8, 2022, sent to the company Apr 12, 2022, published by CPSC Apr 26, 2022

The product, in the report: Fitbit Sense Advanced Smartwatch with Tools for Heart Health, Stress Management & Skin Temperature Trends, Carbon/Graphite

My Fitbit Sense watch burned my wrist while wearing it

Model
Sense
Bought from
Amazon.com
Bought
Jun 23, 2021
Where
Denver, Colorado: Street or Highway
Who was involved
Age 45, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/28/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220408-E5136-2147356949. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 31, 2022, sent to the company Apr 5, 2022, published by CPSC Apr 19, 2022

The product, in the report: Fitbit Inspire 2 Black (Serial #) 358EB65D62A1 (Model #) FB418BKBK

My Fitbit Inspire 2 overheated while I was wearing it indoors in my air conditioned home. I noticed my wrist becoming red and irritated. I was unsure what would be causing it as I’ve had my watch for nearly a year. Then, I noticed my watch screen appeared as though there was moisture inside it and it was no longer functional (the screen wouldn’t turn on). Once I took off the watch I noticed that the watch itself was very hot to touch. No long-term injuries occurred that required medical attention, but my skin has continued to have a burning sensation since the incident at 1:45pm Pacific time. My skin was red for about 30-60 minutes after the incident. It seems the battery overheated or somehow battery fluid was released into the watch internally.

Model
FB418BKBK
UPC
1003885277
Serial number
358EB65D62A1
Bought from
Fitbit.com
Bought
May 28, 2021
Where
Fallon, Nevada: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/5/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20220331-EA428-2147357046. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 29, 2022, sent to the company Mar 31, 2022, published by CPSC Apr 14, 2022

The product, in the report: FITBIT “SENSE” silver casing

Had an [REDACTED] that worked fine and then there was a recall so I sent it in and ordered two Sense Fitbits and accessories. The new Sense fitbit is causing a rash where the watch sits on the wrist. I was wearing it on my left wrist and noticed I was itching so I loosened the band and then it slid to the side of my wrist a bit and a large red rash developed exactly where the watch rests on my wrist. I thought it was a fluke or maybe from something else so I moved the watch to my right wrist and the same thing is happening. I now have a smaller rash on my right wrist.

Model
Sense FB512
UPC
8 113803694 2
Serial number
2C5DC2664A09
Bought from
It was purchased through recall discount website
Bought
Mar 17, 2022
Where
Thousand Palms, California: Mobile/Manufactured Home
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Sense, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/5/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20220329-4F81F-2147357075. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 11, 2022, sent to the company Mar 15, 2022, published by CPSC Mar 29, 2022

The product, in the report: Fitbit Versa 3, with “Clay” colored wristband.

My Fitbit Versa 3 burned my hand/wrist. The Versa 3 can be used to track sleep patterns, and I was wearing it to bed. The burn occurred while I was sleeping. I woke up in the morning and my skin hurt, I removed the watch and I had a red burnt area. The affected area coincided with the back of the watch face, where the light diodes flash. The picture I will attach I took about 4 days later when my skin started peeling off.

Model
Versa 3
Bought from
Kohl’s
Bought
Feb 12, 2022, about then
Where
Reno, Nevada: Home/Apartment/Condominium
Who was involved
Age 44, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Versa 3, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/5/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20220311-F1E3F-2147357272. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 7, 2022, sent to the company Mar 10, 2022, published by CPSC Mar 31, 2022

The product, in the report: Fitbit Ionic Smartwatch Model Number - FB503GYBK Serial Number - caf24433911b (Not sure if this is correct, no longer have original box)

Hi,
I own a Fitbit Ionic watch. I used and operated it frequently. One night I charged my watch as I was sleeping. I do this regularly. When I woke up the charging unit contacts melted onto the back of the watch. I’m unclear if this is the same issue as the current Fitbit Ionic recall. https://www.cpsc.gov/Recalls/2022/Fitbit-Recalls-Ionic-Smartwatches-Due-to-Burn-Hazard-One-Million-Sold-in-the-U-S
I did not find much information online. This seems distinct from the watch battery overheating while someone is wearing the watch. I learned of the recall after I sent to product into Fitbit for a replacement.

Model
Ionic Smartwatch - FB503GYBK
Serial number
caf24433911b
Bought from
Target, California
Bought
Nov 25, 2020
Where
Hayward, California: Home/Apartment/Condominium
Who was involved
Age 35, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Ionic, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/5/2022) Fitbit, Inc: Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard. The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers. This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers. If you own a Fitbit Ionic, please stop using your device. For more information, please visit: help.fitbit.com/en_US/ionic.htm.

CPSC report 20220307-B2356-2147357325. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Mar 1, 2022, sent to the company Mar 3, 2022, published by CPSC Mar 17, 2022

The product, in the report: Fitness tracker.

My Fitbit Versa 3 tracker stopped charging and is overheating.

Model
FB511GLPK
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(4/5/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20220301-FE5BB-2147357392. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 20, 2022, sent to the company Feb 23, 2022, published by CPSC Mar 9, 2022

The product, in the report: Fitbit versa

Fitbit versa watch burned my wrist creating a stingy and alarmingly red rash

Model
Versa
Bought from
Costco, Pennsylvania
Bought
Jan 2, 2020, about then
Where
Mechanicsburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 35, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/8/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20220220-4A028-2147357507. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 4, 2022, sent to the company Feb 8, 2022, published by CPSC Mar 2, 2022

The product, in the report: Fitbit sense in black. Square head with a band I thought was silicone. Idk if latex. I never took pictures of the worst of it and just put [REDACTED] on before I knew to take pics. So the worst is almost healed while the other marks are two days old at the most

For Christmas I received a Fitbit sense. Ecstatically I put it on. A few days later I’m scratching my wrist under my band as it doesn’t feel good plus I need to charge my watch. I take it off to discover the band and charging port looked like burned impressions in my skin and are peeling like a burn. Idk what I’ve done so I clean the whole watch with alcohol. Charge it and put on my opposite wrist as the other needs to heal. I then take off the watch daily till I forgot and left for two days. I took off the watch and same issue. I’ve ordered a different band but that doesn’t explain why the charging port is burned into my skin. I’m putting [REDACTED] on my burn marks but keep in mind I’ve only had this watch since Christmas so about 4 -5 weeks. I have a rare blood cancer and can not keep incurring these types of injuries that leave me open to more infections than my immunotherapy does

Model
Sense
UPC
811138036980
Where
Little Rock, Arkansas: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit sense, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/8/2022) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20220204-5CD03-2147357707. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 8, 2022, sent to the company Jan 11, 2022, published by CPSC Jan 26, 2022

The product, in the report: Fitbit metal mesh watch band for Fitbit Luxe, color gold, magnetic clasp closure.

I bought a Fitbit Luxe, and opted for the mesh band. The magnet is really strong and attaches to anything metal. Item sticks to pots, pans, sewing needles/pins, and most recently a knife handle while making breakfast. This morning g I reached across the counter to pick something up, and a knife attached to the watch band. I took a short video to file a complaint with Fitbit, and they would only take my complaint into “consideration”. No option to return defective item.
I also have pictures on a sewing needle attaching while taking a break from hand sewing. I had no idea it attached until I bent my wrist and was poked. At least it was a small poke. Watch is worn on my non dominant hand, and I believe the product is defective.
I have had fit bit products in the past, and non of the mesh bands had a magnetic closure, and worked perfectly fine. This band is defective.

Bought from
www.Fitbit.com
Bought
Nov 26, 2021, about then
Where
Nokomis, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Fit Bit Luxe Metal Mesh watch band soft gold, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/8/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Our Customer Support team has contacted this user. If you have any additional questions about this report, please contact us at support@fitbit.com.

CPSC report 20220108-1A065-2147358106. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2021, sent to the company Dec 14, 2021, published by CPSC Dec 29, 2021

The product, in the report: personal tracking device/watch

11/3/2021: The consumer noticed a burning odor and checked her product, which was connected to the charger. She admitted that it was not properly connected to the charger. It may have been charging for less than 5 minutes
The charger had become fused with the watch band. It was so hot that the consumer could not touch it. She grabbed the charger’s cord and it melted to the point that it separated, when she pulled it. This left live wires exposed. She was able to remove the product from the wall outlet without injury.
She contacted the manufacturer and they requested the product back. She sent it back.
She hadn’t heard anything for the past 2 weeks so she followed up with the firm. She was told this was a 1 time incident and they have not had other issues with the watches.
The consumer claims that one of their reps. (name unknown) told her that they have had other reports of this nature, with this product.
The consumer asked to speak with a Quality Control person, but she was not allowed to.

Model
Versa 3
Bought from
Fitbit
Bought
Jul 12, 2021
Where
North Carolina: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Versa 3, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/14/2022) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit’s Customer Support is directly working with this user to resolve the reported incident. If you have any questions or concerns, please contact us at support@fitbit.com.

CPSC report 20211119-5DA2C-3497551. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 5, 2021, sent to the company Nov 10, 2021, published by CPSC Nov 26, 2021

The product, in the report: Fitbit Sense

Bought a Fitbit Sense. After wearing it for a few days developed a severe skin rash . skin is red, wrinkled, peeling, blistering, like a burn in contact areas with the band.

Model
Sense FB512
UPC
811138036980
Bought from
amazon online
Bought
Oct 28, 2021, about then
Where
Madera, California: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/10/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20211105-56FB8-2147358929. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 1, 2021, sent to the company Oct 6, 2021, published by CPSC Oct 21, 2021

The product, in the report: This was a new Fitbit Sense, purchased through Amazon on, or around 30 August 2021.

Fitness Tracker (Fitbit Sense) caused numbing sensation to entire arm. Initially the issue was only in the hand, I removed the device and the issue appeared to go away. I resumed use of the device but awoke at night and the numbing was particularly acute, with my entire arm numb. I discontinued the use of the device, but numb feeling in hand has persisted for approximately one week.

Model
Senese, FB512
Serial number
XRAFB12 (FCC ID)
Bought from
Amazon
Bought
Aug 30, 2021, about then
Where
Stafford, Virginia: Home/Apartment/Condominium
Who was involved
Age 53, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/6/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20211001-FF24C-2147359339. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 30, 2021, sent to the company Sep 2, 2021, published by CPSC Sep 17, 2021

The product, in the report: HR FITNESS TRACKER + HEART FITBIT BLACK BAND Model FITNESS INSPIRE

I Have chemical burns on both of my wrists from a FITBIT!

Model
FITNESS INSPIRE
Serial number
HR FITNESS TRACKER + HEART
Where
Long Beach, California: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand FITBIT, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/3/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210830-A3B86-2147360777. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 30, 2021, sent to the company Aug 3, 2021, published by CPSC Aug 17, 2021

The product, in the report: Step counter.

Wearing a Fitbit after charging it on a warm day left a burn mark on my wrist.

Model
Fitbit Charge Four
Bought from
Costco
Bought
Jun 4, 2020, about then
Where
Germantown, Maryland: Home/Apartment/Condominium
Who was involved
Age 76, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge Four, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/9/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210730-38966-2147361482. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 5, 2021, sent to the company Jun 8, 2021, published by CPSC Jun 23, 2021

The product, in the report: Versa2 Fitbit

I am a 47 y/o female The Versa 2 was purchased as a gift to myself. It was worn for work only. So, I’d have it on 8hr/day, 5days/ week. My wrist began to itch and began to develop a rash. My arm is constantly itching and it has now left an area that appears to be burned.

UPC
111388303669
Serial number
Fitbit Versa2
Bought from
Walmart
Bought
Apr 6, 2021, about then
Where
MERIDIAN, Mississippi: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/11/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210605-368BF-2147363696. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 10, 2021, sent to the company May 13, 2021, published by CPSC May 27, 2021

The product, in the report: Fitbit charge 4-Rosewood

Bought my mom a fitbit charge 4 for Mothers day,May 9,21...Today,next day, fresh out of the box, she read the directions, went to plug the fitbit charger into the usb port of her computer and the usb charger end sparked then started smoking, she grabbed the end of the cord and it burnt her as the rubber/plastic part was melting to her skin!! This could of burnt our house down if she would of left it any longer!! It was instant thank goodness..Fitbit needs to recall and deal with any lawsuits that might arise, including ours!!!

Model
Charge 4
Bought from
Target, Idaho
Bought
May 1, 2021
Where
Jackson, Wyoming: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
My Parent
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/28/2021) Fitbit, Inc: Fitbit takes every complaint very seriously. We have attempted to contact this customer directly to address the report. Please contact us at support@fitbit.com.

CPSC report 20210510-D6D0B-2147364209. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 29, 2021, sent to the company May 4, 2021, published by CPSC May 25, 2021

The product, in the report: Black Fitbit Inspire HE Model Inspire HR

My Fitbit Inspire HR has now burned me twice. The first burn is still healing & the second burn yesterday caused bleeding.

Model
Inspire HR
Bought from
Walmart
Bought
Jan 15, 2020, about then
Where
Morristown, New Jersey: Home/Apartment/Condominium
Who was involved
Age 43, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/28/2021) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit has contacted the customer directly to address this report. We encourage users to always follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. If users have questions, please contact us at support@fitbit.com.

CPSC report 20210429-A7930-2147364422. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 16, 2021, sent to the company Apr 20, 2021, published by CPSC May 4, 2021

The product, in the report: Fitbit Charge 2

there is what appears to be a burn on the wrist where I wear my Fitbit Charge 2. It doesn’t hurt or itch, but it looks like a burn. I believe this was either caused by the LED light or by the battery charging terminal.

Model
Charge 2
UPC
810351029281
Serial number
n/a
Bought from
Macy’s
Bought
Jun 1, 2019, about then
Where
Brooklyn, New York: Home/Apartment/Condominium
Who was involved
Age 36, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/20/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210416-57BAF-2147364727. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 28, 2021, sent to the company Apr 5, 2021, published by CPSC Apr 19, 2021

The product, in the report: Fitbit Inspire2 fitness tracker UPC 1003885277

My arm suffered blistering that appears to be burns from a Fitbit Inspire2

Model
Inspire2
UPC
1003885277
Serial number
35427DD79461
Bought from
Kohls North Riverside Illinois
Bought
Mar 21, 2021
Where
Oak Park, Illinois: Unspecified
Who was involved
Age 59, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/9/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210328-519ED-2147365120. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 24, 2021, sent to the company Mar 10, 2021, published by CPSC Mar 24, 2021

The product, in the report: My product/gift is a Fitbit Inspire 2 activity tracker/watch with an original black flexible band.

I developed a nasty red, raised rash on the inside of my wrist, especially sides, after I had been wearing my gift of Fitbit Inspire 2 fitness tracker + heart rate for several weeks.

Model
Inspire 2
UPC
1003885277
Serial number
354E81D77A41
Where
Gainesville, Florida: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit fitness tracker plus heart rate Inspire 2, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/15/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210224-054A0-2147365679. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 28, 2021, sent to the company Feb 23, 2021, published by CPSC Mar 9, 2021

The product, in the report: Fitbit Versa 2

I developed a rash on my skin underneath the band of my Fitbit versa 2 (I think that’s the right version of the watch). Either way, it’s peeling off the top layer of skin and so I decided to “[REDACTED]” it and found that this is a known issue. What can I do since Fitbit’s only advice is to take it off for a few hours or days and that defeats the purpose of why I purchased it in the first place?

Model
Versa 2
Serial number
I can’t see that small
Bought from
Target, Texas
Bought
Nov 26, 2020
Where
Pflugerville, Texas: Unspecified
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/15/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210128-CB74B-2147366213. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 27, 2021, sent to the company Feb 23, 2021, published by CPSC Mar 9, 2021

The product, in the report: Fitbit ionic

Fitbit Ionic gave me a rash/burn on my wrist

Serial number
F8593
Where
Simi Valley, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/15/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210127-960AF-2147366229. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 15, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

The product, in the report: fitbit Versa Lite

I have a fit bit Versa Lite I have had the product for about 6 months and It has caused burns on my wrist When I called the company they told

Model
Versa Lite
Bought from
Fitbit.com
Where
Manhattan, Kansas: Home/Apartment/Condominium
Who was involved
Age 28, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/10/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20210115-27871-2147366491. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 29, 2020, sent to the company Jan 21, 2021, published by CPSC Feb 11, 2021

The product, in the report: FitBit Alta HR activity tracker, Black, size Large

I purchased my FitBit Alta HR on January 5, 2018, from Amazon.com . After purchase, I wore it day and night, continuously. I have purchased several apps that interface with the FitBit specifically. However, just now, from May 2020 until today, the device has started burning my wrists. Because of this, I have been taking the device off at night, and switching wrists regularly. However, the burns continue to be a problem, and they take some time to heal. I have not gone to a doctor, because the burns do eventually heal with at-home care. The problem is not with the wrist band, I have cleaned the band, and replaced the band several times in case that was the issue, and it does not seem to be. One of the contacts on the charging dongle, and one on the FitBit-side charging port seem to be corroded, and I believe this may be the trouble. I understand that I am out of warranty. I attempted to contact FitBit support with the email they provided to other reports on this site, but they have disabled their email customer support.

Model
Alta HR
Bought from
Amazon.com
Bought
Jan 5, 2018
Where
PORTLAND, Michigan: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/10/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20201229-D5EA8-2147367102. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Dec 24, 2020, sent to the company Jan 8, 2021, published by CPSC Jan 26, 2021

The product, in the report: Fitbit Inspire HR Fitness Tracker Get friendly guidance and serious motivation to build healthy habits and embrace your weight and fitness goals with activity and sleep tracking, calories burned & more on Fitbit Inspire and Fitbit Inspire HR.

Four months ago I purchased a fitbit directly from the manufacturing company as my cardiologist recommended for heart rate monitoring. I wore the fitbit HR daily and only removed it while taking a shower or when my hand was submerged in water. After three months of wearing the device I began feeling numbness and tingling sensations in my left arm. It began in my wrist then traveled up to my shoulders. Last monthly the sensation developed into full, excruciating pain that prevented my from doing daily activities with my left hand. After seeing my doctor, he prescribed meds, x-ray, PT and a shoulder mobility to ease the pain and discomfort. Recently, I visited a fitbit chat room on their website and followed the conversation among several using have the same concerns due to the ultraviolet light that monitors pulse and reads other vital signs. This product should be investigated further for doing nerve damage that consumers are unaware.

Model
Fitbit Inspire HR
UPC
NA
Bought from
fitbit.com
Bought
Oct 15, 2020, about then
Where
Goshen, New York: Home/Apartment/Condominium
Who was involved
Age 51, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Inspire HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/10/2021) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20201224-C3C2B-2147367276. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 5, 2020, sent to the company Oct 22, 2020, published by CPSC Nov 10, 2020

The product, in the report: Rose Gold Fitness Watch

Watch is leaving a red burn mark on my wrist.

Model
Versa
Bought from
Target, Texas
Bought
Dec 21, 2018
Where
Unspecified: Unspecified
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/18/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200905-83B29-2147370014. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 9, 2020, sent to the company Sep 2, 2020, published by CPSC Sep 17, 2020

The product, in the report: Versa 2 Fitness tracker manufactured by FITBIT.COM

Over the years I purchased several fitness trackers from FITBIT.com. My latest product is Versa2 sold by FITBIT.COM. This product tends to cause serious wrist irritation due to the material in the band or the clasp or the tracker itself.
Other watches I own do not cause this irritation and FITBIT is aware of the issue but has refused to change the material used in the manufacture of this product.

Model
VERSA 2
Bought from
FITBIT.COM
Bought
Aug 1, 2020
Where
MIAMI, Florida: Other
Who was involved
Age 76, Male
The reporter’s relation to them
Self
As this report names them
Brand FITBIT, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/22/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200809-5158D-2147370593. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 1, 2020, sent to the company Aug 11, 2020, published by CPSC Sep 1, 2020

The product, in the report: Firbit Inspire HR Electronic Wrist worn heart rate monitor and pedometer.

Fitbit Inspire HR Worn Daily Suddenly on the side of my wrist, I noticed a burning rash in the rounded-off rectangle shape of the Fitbit unit. My skin is red, and blistered.
This has happened to my husband as well.

Model
Inspire HR
Bought from
Fitbit
Bought
Jan 15, 2020
Where
Tacoma, Washington: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Fitbit Inspire HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/31/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200801-211E2-2147370746. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jul 14, 2020, sent to the company Jul 29, 2020, published by CPSC Aug 12, 2020

The product, in the report: Lavender inspire HR wrist worn Fitbit step counter with heart rate monitor, sleep tracking, movement notification, and time of day.

I bought a replacement Fitbit inspire HR for one my company insurance gave me with a weight loss program but lost. The new one was wear on the wrist. My wrist was sore for short times for two days. The third day when I removed the Fitbit to shower, I saw a mark in my wrist appearing like a bruise. I wore the Fitbit to bed that night as I track my sleep. I woke up in at 3:30 am with my arm hurting, feeling hot. In the morning there was a bright red patch about one inch in length and half inch in width. The edges were raised. The skin felt leathery and there were creases that were darker red than the rest of the skin. I sent a picture to my doctor, who said it is most likely contact dermatitis and recommended [REDACTED] and to wash the device. I called Fitbit support. The first line support person said as this was a serious problem she was escalating to a group who could handle it and they would contact me. I got an email offering me a refund if I shipped back the Fitbit I have.

Model
Inspire HR
Bought from
Kohl’s, Illinois
Where
Peoria, Illinois: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(8/13/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200714-52464-2147371091. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 17, 2020, sent to the company Jul 21, 2020, published by CPSC Aug 4, 2020

The product, in the report: Activity tracker

The consumer wore the tracker for the majority of the day and night, except when she took a bath or charged it. However, when she woke up on 6/16/2020, she noticed that her left wrist had a scab on it, similar to a burn from a curling iron. As the day progressed, the burn got worse.
6/16/2020: The consumer called the firm and explained the incident to a rep. (name unknown). The rep. said that they could offer a refund. The consumer did not decline or accept the offer.
6/17/2020: The consumer called the dealer and their rep. (name unknown) told her that they would send her a return label to ship the product back and give her a refund for the amount that she paid. The consumer asked about injury compensation, but was told that their firm does not deal with compensation and referred her back to the mfr.
6/17/2020: The consumer contacted the manufacturer again and asked about injury compensation. She was told that the matter would be referred to a different department and someone would follow up with her.
The consumer has not seen her doctor, but may call and visit them if needed.
The following numbers (238833 D0D0C1) were listed on the product.
The consumer said she does not know if the band has latex in it, because she is allergic to latex.
The consumer had a different tracker, which was made by this same firm and she used it without injury since sometime in 2019, until she recently purchased this one.

Model
81113803669 0
Bought from
www.HSN.com
Bought
May 6, 2020
Where
Ln, South Carolina: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Versa 2, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/31/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200617-55726-1988786. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 13, 2020, sent to the company Jul 9, 2020, published by CPSC Jul 23, 2020

The product, in the report: Fitbit Charge 2

Received a Fitbit Charge 2 as a gift. I’ve developed burn/rash marks after wearing it. Tried switching wrists and now have the issue on both arms. I’ve kept the item clean. Changed wrist bands Stopped wearing for a few days. . The problem is the area where the charger attaches. Please provide any and all options for resolving this issue.

Bought from
Amazon
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/31/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200613-2E3B5-2147371731. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 8, 2020, sent to the company Jun 26, 2020, published by CPSC Jul 20, 2020

The product, in the report: Fitbit charge 3

Wearing fitbit charge 3 and developed rash near the clasp. I had a rash from the top of fitbit charge 2 so tried the 3 and also got a rash.

Bought from
Walmart, Georgia
Bought
May 7, 2020, about then
Where
Decatur, Georgia: Home/Apartment/Condominium
Who was involved
Age 68, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand FITBIT, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/8/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. This user did not leave contact information. Please contact us at support@fitbit.com.

CPSC report 20200608-197F4-2147371846. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 27, 2020, sent to the company Jul 1, 2020, published by CPSC Jul 23, 2020

The product, in the report: FitBit HR fitness tracker. The original rubber band specifically is the concern. Model Inspire HR

I bought a FitBit Inspire HR about a month ago, and now have a horrible rash on my wrist. I have been taking it off regularly for showers and cleaning to prevent rashes from trapped bacteria.
I have a history of breaking out from cheap metal and dyed products from China, so I know how contact dermatitis looks and feels when caused by unregulated products. In contrast to this product, I also wear a ring that I have not once taken off this month (through sweaty workouts, showers, etc) and I have never developed a rash from that.
I’m not buying FitBit’s narrative that all these blistering, itchy rashes are being caused by users not washing correctly. I’m sure it’s unregulated chemicals/dyes in the rubber band itself based on past experiences and rash placement.
I just want an actual investigation done so that FitBit can be held responsible and make actual changes so the consumers can quit being scammed out of their money and scarred by this blistering rash.

Model
Inspire HR
Bought from
Best Buy, Texas
Bought
Apr 26, 2020
Where
Texas: Other
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/8/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200527-974D7-2147372089. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 25, 2020, sent to the company Jun 11, 2020, published by CPSC Jul 2, 2020

The product, in the report: Grey FitBit Ionic

My Fitbit Ionic has caused a dime sized, red, itchy, flaky, blisters with rash/burn on my left wrist. I have followed the product safety guidelines of keeping it clean, dry and not wearing it too tight. The area has persisted after discontinuing use.

Bought from
Target
Where
Unspecified: Other
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/17/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200525-9F204-2147372128. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 28, 2020, sent to the company May 6, 2020, published by CPSC May 20, 2020

The product, in the report: Violet purple rectangular shaped fitbit inspire HR for women Fitbit Inspire HR

I received the product as a gift - and what a terrible gift to receive. After three weeks of use, I now have a burn the size of the back of the Fitbit on my wrist, which is now starting to peel and looks like it might leave a scar. The Fitbit remained clean, I did not sweat, and there are way TOO MANY reports on these products for Fitbit to continue to make excuses for a proven and consistent design flaw. A simple [REDACTED] search demonstrates that this burn / rash reaction quite clearly has been caused by several of various Fitbit models and injured way too many people. I am so disappointed with this company. It is absolutely beyond my comprehension how / why Fitbit is allowed to continue to market a product that has harmed countless end users. Shame on you, Fitbit.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 53, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Inspire HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/18/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200428-BC67C-2147372667. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 22, 2020, sent to the company Apr 30, 2020, published by CPSC May 14, 2020

The product, in the report: Fitbit Watch/Tracker Model fb409 It’s a fitbit wristwatch that tracks sleep and exercise, heart rate, and pulse.

While sleeping on my side with my hand under my head, the fitbit pressed into my wrist. I woke up with a burn mark where the battery port contacted my skin. The muscles surrounding the burn mark feel bruised and sore, even after a full week. I bought the fitbit on Sunday and it burned me on Tuesday of last week. After checking other complaints online, I found that it was better to put it on the inside of my wrist, so I did. I had put a small piece of tape over the battery port, which worked fine, but yesterday I charged it, and forgot to put tape on it. This morning, while working at the computer, my wrist was pressing against a keyboard pad, and I felt a jolt. I took the fitbit off and found a small welt where the battery port was. It didn’t burn in that spot, but the muscles around the welt are extremely sore.

Model
fb409
Bought from
Costco, Texas
Bought
Apr 5, 2020
Where
San Antonio, Unspecified: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/18/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200422-56FD6-2147372767. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 12, 2020, sent to the company Apr 20, 2020, published by CPSC May 11, 2020

The product, in the report: For Bit Versa 2

Received Fit Bit Versa 2 with black silicon band for gift. Started wearing in February, 2020. Since early April 2020 a red rash on wrist where device worn. 3/8” to 1 /2” wide rash, about 2” long with second shorter 1” strip.

Bought from
Kohl’s
Bought
Dec 14, 2019, about then
Where
Tallahassee, United States: Home/Apartment/Condominium
Who was involved
Age 68, Male
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit Versa 2, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/7/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200412-37431-2147372960. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 5, 2020, sent to the company Apr 13, 2020, published by CPSC Apr 27, 2020

The product, in the report: Fitbit Alta HR black small

I wear my fitbit tracker overnight to track sleeping. One day I woke up and it had burned a blister (open sore) on my wrist. I switched to other wrist and within 24 hours the other wrist had a small blister. Both under the face of the fitbit. Not the band. The open blister has not healed in6 days and feels like an electrical burn.

Model
Alta HR
Bought from
Amazon
Bought
Mar 20, 2019
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Age 76, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit AltaHR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/7/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200405-F53C3-2147373056. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 31, 2020, sent to the company Apr 8, 2020, published by CPSC Apr 22, 2020

The product, in the report: Fitbit watch

Received burn-like rash after wearing fitbit watch for one day. The affected area was where the watch and band touched my arm.

Model
Versa2
Bought from
Best Buy
Where
Knoxville, Tennessee: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/22/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. This user has not provided contact information. Please contact us at support@fitbit.com, so we may address your concerns.

CPSC report 20200331-E7432-2147373117. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 29, 2020, sent to the company Mar 9, 2020, published by CPSC Mar 30, 2020

The product, in the report: Fitbit Charge 2

My fitbit started producing a painful, itchy rash on my wrist directly under the sensor part of the tracker where the two green lights are produced. I keep it clean, don’t get it wet, and keep it loose enough on my wrist that it can move slightly throughout the day. I tried different bands, but the bands where not the issue. It didn’t cause this rash for 2 years or so, but recently started producing the rash. I switched it to the other arm, and it produced the rash within a day on that arm.

Bought from
Best Buy
Bought
May 4, 2017
Where
Unspecified: Other
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/17/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200229-B0D97-2147374571. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 11, 2020, sent to the company Feb 19, 2020, published by CPSC Mar 4, 2020

The product, in the report: Fitbit Versa Version 70.714

My Fitbit watch burned my wrist. I always wear it at night, and this time when I woke up I noticed a nasty burn, the shape of the electronic sensor that touches the wrist (on the reverse side of the watch face). The burn is oblong and oval in shape, dark red .

Model
Fitbit Versa Version 70.714
Bought from
Unknown, California
Bought
Sep 1, 2019
Where
HUNTINGTON BEACH, California: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/2/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200211-1F5A7-2147374893. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 13, 2020, sent to the company Jan 22, 2020, published by CPSC Feb 5, 2020

The product, in the report: fitness tracker

Unless the power contacts of the Fitbit Alta HR stay bone-dry, they cause a lasting chemical burn. Sweat or water, or even very humid air, provoke a burn within an hour or two, and the burn lasts several weeks. The company has not recalled the products or offered any kind of fix (such as a removable cover for the power port)--or even a refund, which any decent company would have done long ago. Reps insist it’s a rash caused by wearing the unit too long or too tight, which is incorrect, and they become unresponsive after offering their pointless suggestions to switch wrists every once in a while.
The “incident date” I provided is only the most recent. I exhaustively researched and tried to engineer my own fixes last year when I first got the Fitbit, but I accidentally wore it out in the rain without its improvised scotch-tape cover a few weeks ago and got burned.
Fitbit’s official response is: “Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin.” This is a lie, and they’ve known it for well over a year, which is when I started complaining and also researching (and finding many, many of the exact same complaints).

Model
Alta HR
UPC
816137024402
Bought from
Amazon.com LLC, Washington
Bought
Jul 3, 2018
Where
Massachusetts: Other
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/5/2020) Fitbit, Inc: Fitbit notes that this report indicates that the device was modified prior to the incident. Fitbit strongly encourages users to always follow our wear and care instructions, available at www.fitbit.com/productcare. Fitbit takes every complaint very seriously. Because this report does not contain contact information, please contact us at support@fitbit.com to address any concerns.

CPSC report 20200113-F499B-2147375434. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 9, 2020, sent to the company Jan 28, 2020, published by CPSC Feb 18, 2020

The product, in the report: Fitbit inspire hr

While wearing the Fitbit inspire hr I received a burn sensation on my wrist under the device. Upon removal of the device I noticed a burn and a blister at the location of the charging port. Have worn it for 2 weeks with no problems until today. I don’t know if it was too tight or if it was something else. I had been running on a treadmill just a half hour earlier, possibly the sweat shorting out the charging port. Also have been using electric power tool with no problems for over a week wearing the Fitbit when the burning started.

Bought from
Amazon.com LLC, Washington
Bought
Dec 4, 2019, about then
Where
ELIZABETHTOWN, Kentucky: Home/Apartment/Condominium
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/14/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200109-38AAB-2147375503. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 5, 2020, sent to the company Jan 28, 2020, published by CPSC Feb 18, 2020

The product, in the report: Smart watch

Wearing my Fitbit versa on a daily basis has left a red burn on the top of my wrist. I do not wear my Fitbit at night, just during the day.

Where
Norton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Versa, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(2/14/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20200105-771D3-2147375583. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Dec 18, 2019, sent to the company Jan 14, 2020, published by CPSC Jan 29, 2020

The product, in the report: Fitbit Charge 2 tracker, no special features. UPC 1035102929

Fitbit Charge 2, with band worn loosely as per product instructions. Back of tracker and band cleaned about every 2 days. A couple of months ago I began developing an itchy, red rash with a couple of tiny blisters on top of my wrist that occurred on waking up from sleep. It appeared directly behind the face/ body of the tracker, which appeared to have been pressed into my wrist during sleep, with an indentation present. Rash appeared to be either burn, or contact dermatitis. (I am also a healthcare professional.) Rash went away with prescription [REDACTED] and not wearing tracker. When tracker was worn again, rash came back under identical conditions every few weeks. Tracker was worn previously for a couple of years without problems. Covering the exposed charging ports on the back of the tracker with scotch tape has completely resolved the problem. These charging ports rest directly against the skin and seem to be the source of the problem. When wearing the band loosely during the day, the tracker moves about and the back does not press into the skin, but sometimes becomes pressed into the skin during sleep even with a very loose band. A search of the manufacturer forums showed many reports of similar rashes, for which the manufacturer recommended frequent cleaning if the tracker. The manufacturer does not appear to take responsibility for a component of the fitbit causing the reaction. . Another fitbit user suggested the charging ports that contact the skin have enough nickel to cause an allergic reaction, and had solved the problem by covering these ports with scotch tape. It appears there is an allergic, chemical or electrical reaction causing some of these rashes.

Model
Charge 2
UPC
1035102929
Bought from
Costco, Indiana
Bought
Dec 23, 2016, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(1/23/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20191218-62C77-2147375936. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 23, 2019, sent to the company Dec 19, 2019, published by CPSC Jan 6, 2020

The product, in the report: Fitbit Charge 2

Woke up with burn under area covered by Fitbit watch. Company needs to address this issue. Internet search shows this is a major user problem.

Model
Charge 2
Bought from
Amazon
Bought
Nov 9, 2016, about then
Where
Council Bluffs, Iowa: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/2/2020) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20191123-5D8DD-2147376398. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 28, 2019, sent to the company Nov 21, 2019, published by CPSC Dec 6, 2019

The product, in the report: Get empowered to make a change and embrace your weight and fitness goals with activity and sleep tracking, calories burned & more on easy-to-use Fitbit Inspire™ and Fitbit Inspire HR™. Fitness Trackers

Fitbit Inspire HR has caused a rash on my wrist that I just noticed. The skin is red and swollen as well as peeling from the watch band.

Model
FB413BKBK
Bought from
Target, New Jersey
Bought
Oct 5, 2019
Where
Middlesex, New Jersey: Other
Who was involved
Age 30, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/25/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20191028-CE66E-2147376893. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 25, 2019, sent to the company Nov 1, 2019, published by CPSC Nov 25, 2019

The product, in the report: Fitbit Versa purchased in Dec 2018

My Fitbit Versa watch left a rash (or maybe a burn) on the top of my wrist. This has happened twice now. The first time, it was bad enough that my skin cracked and I stopped wearing for one month. The rash is happening again, where the charging device sets on my skin.

Bought from
Costco, Washington
Bought
Dec 22, 2018
Where
Olympia, Washington: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Versa, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/12/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20191025-FA684-2147376939. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 8, 2019, sent to the company Nov 1, 2019, published by CPSC Nov 18, 2019

The product, in the report: Fitbit Charge 2

I received a burn approx 1 1/2” wide and 1/2” thick from my fitbit charge 2. I had gotten a couple of red spots in the past, but they were small and I wasn’t concerned. However, yesterday I felt a sparkling as if a live wire was being run across my wrist and when I pushed up my sleeve I saw the burn mark. I do have a picture of the burn. They are offering to refund me the full cost of the unit, but this is a safety hazard and I think they should be taking serious measures on this product such as a recall.

Model
Charge 2
Bought from
Fitbit
Bought
Feb 17, 2017, about then
Where
Camano Island, Washington: Unspecified
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/12/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20191008-F2675-2147377260. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 29, 2019, sent to the company Oct 7, 2019, published by CPSC Oct 22, 2019

The product, in the report: Fitbit Charge 2 activity tracker

I purchased a Fitbit Charge2 tracker. It leaves a severe rash my wrists.

Model
FB407SBKS
UPC
810351029298
Bought from
Amazon.com
Bought
Dec 1, 2018
Where
Ruther Glen, Virginia: Place of Recreation or Sports
Who was involved
Age 68, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge 2, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/18/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190929-9A48B-2147377403. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Sep 8, 2019, sent to the company Sep 25, 2019, published by CPSC Oct 16, 2019

The product, in the report: I don’t know

My daughter who is a perfectly healthy 38-year-old female decided to buy a Fitbit to monitor different things in her body. She bought the Fitbit and put it on and the very next night she began to have panic attacks which she’s never had before. She had so many of them that she needed to be hospitalized for eight days. It is week three now and she continues to have a racing heart and her whole life has been turned upside down. She finally realized, after she kept waking up during the night, and feeling very fatigued and just generally ill, that she finally started looking into the Fitbit and found numerous responses from people and how this item is affecting them. It seems more than a coincidence that she has become ill after wearing this for an extended period of time. She finally removed it from her and had a decent nights sleep but she continues to have a racing heart incident at least twice a day. Although it may seem coincidental, she has been completely healthy, and all of her tests on her body organs have come back positive, but the problem now seems to be something in her brain is not firing right. We are fully convinced that this item has done something to her, and I am asking that you look into this because numerous people have put down their experiences which have been very bad ones. Please if you can investigate what this item is doing to people and possibly have it taken off the market. Thank you and I hope this issue can be resolved so other people don’t have to go through this

Where
Watertown, Connecticut: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
My Child
As this report names them
Brand I don’t know, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(10/1/2019) Fitbit, Inc: Fitbit takes every complaint very seriously. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190908-F4A9E-2147377806. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 31, 2019, sent to the company Sep 12, 2019, published by CPSC Sep 26, 2019

The product, in the report: Charge 3 Fitness Tracker, rose gold

Consumer sustained burn-like injury to palm side of wrist while wearing a FitBit Charge 3.

Model
Charge 3
Bought from
Costco, Michigan
Bought
Jun 25, 2019, about then
Where
South Lyon, Michigan: Home/Apartment/Condominium
Who was involved
Age 52, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/24/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190831-36B95-2147377953. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 21, 2019, sent to the company Aug 28, 2019, published by CPSC Sep 19, 2019

The product, in the report: Fitbit Alta HR

Rash developed on wrist where charging port rests. Upon reading other reviews online, it appears that sweat may be entering the charging port and releasing a chemical that burns the skin.

Bought from
Target
Bought
Jan 1, 2018
Where
North Carolina: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/5/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190821-4DCF0-2147379152. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 20, 2019, sent to the company Aug 28, 2019, published by CPSC Sep 19, 2019

The product, in the report: fitbit charge 2

my Fitbit Charge 2 causes a rash on my arm. This has happened a number of times

Where
Rockfall, Connecticut: Unspecified
Who was involved
Age 85, Male
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/5/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190820-88BDD-2147379155. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Aug 12, 2019, sent to the company Aug 20, 2019, published by CPSC Sep 4, 2019

The product, in the report: Fitbit Versa Costco item number is 1252000

I bought the Fitbit Versa last November 2018 as part of a black Friday special. I have been wearing the Fitbit everyday with the band(s) that it came with. I do clean the bands periodically with alcohol and I do not wear the watch when I sleep or when I shower. A few months ago I started getting a single hive on my wrist where the watch sits. I’d put hydrocortisone cream on it and it would go away within a few hours. Now I have a rash that has started. I put the watch on my other wrist as well as around my ankle thinking maybe it has something to do with lotions etc that I use. Immediately when I put the watch elsewhere I get an instant itching sensation. once I take it off it immediately subsides.

Model
FB504GMBK
Bought from
Amazon
Bought
Nov 22, 2018, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Versa, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/27/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190812-CB5D4-2147379313. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 10, 2019, sent to the company Aug 19, 2019, published by CPSC Sep 3, 2019

The product, in the report: Fitbit Versa Fitness Tracker . RoseGold case, with Pink Band that came with the item.

I purchased a Fitbit Versa in May, 2019. Within a week, I began to notice a rash on the inside (pinky side) of my wrist below the band.
Although Versas can be used while swimming, I remove to shower. I follow the care instructions for the band. I put a bandage over the rash area and it cleared up within a few days. When I removed the bandage, the rash returned within a day. I switched arms and the rash appeared in the same location. several days I have removed and discovered a brown film on the inside of the band, and realized it is my SKIN that has blistered and transferred to the watch band,
I now have a scar below the wristband due to multiple rash/blister/healing incidents.
I found a forum detailing the recall for the same reason in 2014, and my symptoms match those. Others had found the site recently with the same issue with subsequent models.
The Fitbit website advises removing and thoroughly cleaning after any” strenuous activity” and to allow it to dry thoroughly. (so much for being wearable to track your activity)
To remove it at night to allow your wrist to breathe (so much for tracking your sleep activity) To go a few days without wearing it (so much for having a Fitbit).
I have owned a much cheaper tracker which did not need to be charged, and wore it constantly for 1 year with no skin irritation. I owned a [REDACTED] watch with a cheap band for literally years only removing periodically and had no irritation.
I have reported this to Fitbit, but so far have only been advised of the same care instructions listed on the website.

Model
Versa
Serial number
E232896
Bought from
QVC
Bought
Apr 27, 2019
Where
Allen Park, Michigan: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Versa, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/27/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190810-77CDD-2147379344. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Aug 8, 2019, sent to the company Aug 15, 2019, published by CPSC Sep 5, 2019

The product, in the report: Fitbit Blaze with a default black band

Fitbit blaze gives me a painful burn on my wrist

Model
Blaze
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/27/2019) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20190808-0FC8A-2147379377. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Fitbit fitness trackers

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.