Anchor Hocking pots and pans, not metal

153 reports to CPSC, the latest made Sep 25, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 29, 2026.

153reports to CPSC
Sep 25, 2026the latest report was made
May 13, 2011the earliest
144with the company’s comments

Brand: Anchor Hocking
Maker: Anchor Hocking, LLCMakers, importers or sellers, as the reports name them
Product: Pots and pans, not metalNot electricCPSC’s product type: Nonmetal Cookware (Nonelectric) (code 461), in Kitchen: Cookware & Tableware

Other ways the reports write the brand (23)

“Anchor”, “Anchor Hocking Company”, “Anchor-Hocking”, “Anchor Hocking Oven Basics”, “Anchor Ovenware”, “ANCHIR HOCKING”, “Anchor 9x13”, “Anchor Glass Baking Set”, “Anchor Harding baking pan”, “Anchor Hocking (only Anchor on second dish)”, “Anchor Hocking 7-Piece Bakeware Set”, “Anchor Hocking 7-Piece Glass Bakeware”, “Anchor Hocking 9*9 baking dish”, “Anchor Hocking Basic Bakeware”, “Anchor Hocking Essentials”, “Anchor Hocking Oven Basics 4.8-quart Glass Baking”, “Anchor Hocking Rectangular Kitchen Storage”, “Anchor Hooking”, “Anchor/Hocking”, “Ancor Hocking”, “[ANCHOR HOCKING]”, “anchor” and “anchor hockey”

By month

6 reports from October 2025 to September 2026; the most in August 2026, 2. 147 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
August 2026	2
May 2026	1
March 2026	1
November 2025	1
March 2025	1
February 2025	1
January 2025	1
December 2024	1
December 2023	1
November 2023	1
September 2023	1
June 2023	1
March 2023	1
February 2023	1
January 2023	1
December 2022	2
November 2022	2
October 2022	1
September 2022	1
July 2022	1
May 2022	1
April 2022	2
January 2022	1
November 2021	2
October 2021	1
September 2021	1
July 2021	1
May 2021	1
April 2021	1
March 2021	1
July 2020	1
April 2020	1
February 2020	1
October 2019	1
July 2019	1
January 2019	1
November 2018	2
September 2018	1
July 2018	2
June 2018	1
April 2018	1
March 2018	1
February 2018	1
November 2017	1
May 2017	1
April 2017	2
March 2017	3
February 2017	1
January 2017	2
December 2016	1
October 2016	1
September 2016	2
May 2016	1
December 2015	1
November 2015	3
September 2015	1
June 2015	2
April 2015	1
March 2015	2
February 2015	1
January 2015	3
December 2014	1
November 2014	1
October 2014	1
April 2014	1
March 2014	2
January 2014	3
December 2013	3
September 2013	2
July 2013	2
June 2013	2
May 2013	1
April 2013	2
February 2013	1
January 2013	1
December 2012	7
November 2012	3
October 2012	1
September 2012	2
July 2012	1
June 2012	2
May 2012	1
April 2012	3
February 2012	1
January 2012	4
December 2011	3
November 2011	2
October 2011	7
September 2011	5
August 2011	3
July 2011	2
June 2011	2
May 2011	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 5 CPSC: Injury, Seen by Medical Professional
First aid 13 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 18 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 107 CPSC: Incident, No Injury
No incident, no one hurt 2 CPSC: No Incident, No Injury
Not said 5 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 29, 2026. Updated daily.

No one hurt
Made Sep 25, 2026, sent to the company Sep 30, 2026, published by CPSC Oct 15, 2026

The product, in the report: Anchor Hocking premium collection 3.75 QT and 8.8x12.9 IN

I used Anchor Hocking Better Baking today, which I also purchased today and after 35 minutes it just exploded inside my oven.

Model
7644081989
UPC
7644081989
Bought from
Safeway
Bought
Sep 24, 2026
Where
Shoreline, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand ANCHIR HOCKING, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/13/2026) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking LLC to CPSC consumer Report ID: 20260925-226A8-2147309080, regarding a glass 3.75 QT 8.8x12.9 baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish was used in the oven and after 35 minutes, it shattered. Anchor Hocking is attempting to contact the consumer to investigate the possible cause of this alleged failure. If the consumer wishes to contact Anchor Hocking, they are encouraged to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478 or by replying to previous communications between Anchor Hocking and the consumer. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue
Anchor Hocking has not yet had the opportunity to inspect or otherwise view the product at issue in this claim. Identification was made based on the picture provided and description by the consumer.
Because the dish has not yet been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse, retailer mishandling, or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glassware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer or Retailer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier and/or retailer mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; retailer mishandling including improper stacking or storage; or using in a too-hot oven. Anchor Hocking believes there is a chance either retailer or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the Anchor Hocking dish was used in an oven when it shattered. There is an explanation for this method of failure. Anchor Hocking’s glassware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product “shattering” is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20260925-226A8-2147309080. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 26, 2026, sent to the company Aug 31, 2026, published by CPSC Sep 15, 2026

The product, in the report: Anchor Hocking Glass 9 by 13, Baking Dishes 3 Quart

I am writing to formally report a serious product safety incident involving an Anchor Hocking 9 by 13, 3-quart glass baking dish that shattered while being used in my oven. The baking dishes were purchased through Walmart on August 9, 2026. I purchased two Anchor Hocking Glass 9 x 13 Baking Dishes, 3 Quart, for a total of $12.36. During normal cooking use, one of the dishes suddenly shattered inside the oven. The glass broke into numerous pieces and scattered throughout the oven, including across the oven racks, heating area, bottom of the oven, and into and around the food being prepared. Fortunately, I have preserved photographic evidence of the incident. I also have photographs showing the Anchor Hocking name molded into the remaining glass as well as my Walmart purchase documentation confirming the date and product purchased. This incident is particularly concerning because the product was purchased only recently and was being used as a baking dish for its intended purpose.

Model
9x13, 3 quart
Bought from
Walmart
Bought
Aug 9, 2026, about then
Where
Boca Raton, Florida: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2026) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking LLC to CPSC consumer Report ID: 20260826-A1B3D-2147311903, regarding a glass 9x13 baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish was in a working oven when it shattered. Anchor Hocking is actively working with the retailer and attempting to contact the consumer to investigate the possible cause of this alleged failure. If the consumer wishes to contact Anchor Hocking, they are encouraged to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478 or by replying to previous communications between Anchor Hocking and the consumer. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue
Anchor Hocking has not yet had the opportunity to inspect or otherwise view the product at issue in this claim. Identification was made based on the picture provided and description by the consumer.
Because the dish has not yet been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse, retailer mishandling, or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glassware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer or Retailer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier and/or retailer mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; retailer mishandling including improper stacking or storage; or using in a too-hot oven. Anchor Hocking believes there is a chance either retailer or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the Anchor Hocking dish was being used in an oven when it shattered. There is an explanation for this method of failure. Anchor Hocking’s glassware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product “shattering” is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20260826-A1B3D-2147311903. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 20, 2026, sent to the company Aug 25, 2026, published by CPSC Sep 17, 2026

The product, in the report: Glass baking dish 10.3 x 14.5 in Anchor Hooking

Cooking cheesecake bars in my brand new (that same day) Anchor Hooking baking dish and while cooling after baking, the glass shattered.

Bought from
Walmart, Florida
Bought
Aug 20, 2026
Where
SATELLITE BEACH, Florida: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hooking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/14/2026) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking LLC to CPSC consumer Report ID: 20260820-62014-2147312128, regarding a glass 10.3x14.5 baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish was used to bake cheesecake bars and while the dish was cooling, it shattered. Anchor Hocking is attempting to contact the consumer to investigate the possible cause of this alleged failure. If the consumer wishes to contact Anchor Hocking, they are encouraged to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478 or by replying to previous communications between Anchor Hocking and the consumer. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue
Anchor Hocking has not yet had the opportunity to inspect or otherwise view the product at issue in this claim. Identification was made based on the picture provided and description by the consumer.
Because the dish has not yet been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse, retailer mishandling, or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glassware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer or Retailer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier and/or retailer mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; retailer mishandling including improper stacking or storage; or using in a too-hot oven. Anchor Hocking believes there is a chance either retailer or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the Anchor Hocking dish was used in an oven and they left to cool when it shattered. There is an explanation for this method of failure. Anchor Hocking’s glassware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product “shattering” is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20260820-62014-2147312128. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 25, 2026, sent to the company May 29, 2026, published by CPSC Jun 22, 2026

The product, in the report: 8”x8” Anchor Hocking Glass Cake Pan - Clear. It is not measured at 8”x8” but is labeled as such.

I had purchased an 8”x8” glass baking dish from Walmart under the brand Anchor Hocking Glass a few weeks ago. I did not use it until a week ago, and used it at 375 degrees. It is directed to use under 400 degrees. It was fine in the oven that day and for a few more in the fridge. I had made green bell pepper casserole. It was sitting on my counter for about two days at room temperature, with nothing on top of it, waiting to be washed. I left for work last night and everything was normal, but I came home this morning and stepped on glass in my kitchen floor. I began searching for the source and found the baking dish had shattered while sitting on my counter. I am unsure if my dog has any glass in her paws, as she won’t let me touch them, and she was home alone when it occured. She cannot reach the countertop where the dish was located and there were no items that had fallen on it. I decided to look at the reviews on Walmart and dozens of people have reported the same issue.

Serial number
Unknown - Packaging Gone and Product Destroyed
Bought from
Walmart
Bought
May 6, 2026
Where
Tulsa, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 5, Unknown
The reporter’s relation to them
My Child
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(6/22/2026) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking LLC to CPSC consumer Report ID: 20260525-5D83E-2147318717, regarding a glass 8x8 Cake Pan, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish was used in the oven, placed on a counter and then shattered days later. Anchor Hocking has reached out to the consumer directly to obtain the glass and replace the product but has not heard back from the consumer. If the consumer wishes to contact Anchor Hocking, they are encouraged to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478 or by replying to previous communications between Anchor Hocking and the consumer. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Identification was made based on the picture provided and description by the consumer.
Because the dish could not be provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse, retailer mishandling, or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glassware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer or Retailer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier and/or retailer mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; retailer mishandling including improper stacking or storage; or using in a too-hot oven. Anchor Hocking believes there is a chance either retailer or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the Anchor Hocking dish was used in an oven, placed on a counter, and then shattered days later. There is an explanation for this method of failure. Anchor Hocking’s glassware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product “exploding” is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20260525-5D83E-2147318717. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 7, 2026, sent to the company Mar 10, 2026, published by CPSC Mar 24, 2026

The product, in the report: Anchor Hocking glass cake baking dish, 8.5” X 8.5” Heavy, Clear glass, with handles on 2 sides along with an opening to hold it.

New Years Day ...I had 2 new Anchor Hocking glassware cake baking dishes in my oven set at 330 degrees. When I checked to see if it was done, I could not believe my eyes, total explosion on the top rack, glass and food everywhere. Chunks of glass and small pieces, like sand or dust. I was concerned that the other dish would also explode so I shut the oven and the door. Went to my party without my 2 casseroles. 2 days later I started to clean it up. I knew to protect my hands with gloves BUT I never expected my eyes to get injured! I was using a wet paper towel (w/water) to clean. Soon I was in pain, my eyes hurt. It felt like fine gravel or sand was in my eyes. If I wasn’t wearing my eyeglasses it would have hit both eyes worse, I hurried to the sink, flushing out my eyes over and over again. I looked up online about Anchor glass baking dish exploding in my oven. I was appalled that this has happened to many others! They called it glass dust or glass sand that injured their eyes like mine. I thought flushing my eyes would clean them out. My eyes were both red. within 24-30 hours my eyes were stuck together and when I gently separated them, it looked like nasty puss and extra red. A few hours later my eye doctor would be open. He fit me in. Thank God there were no pieces of glass in my eyes, just extremely red and injured. I used prescription eye drops for 2 weeks. I also went to my doctor’s office because of a cough and very hoarse voice yet I did not have a cold before or after this incident. My breathing seemed fine but she thought I should have an Xray to make sure my lungs were ok. I read up on this and learned it shouldn’t damage my lungs, only if it was prolonged inhaling or if someone worked under those conditions. About 6 -7 weeks later, my eyes are glassy. watery and a little red. I hope nothing worse happens in the future from the food and sand-like glass. I hope the infection is gone. I have many pictures of the shattered glass mess and my injured eyes which looked disgusting. There were black pieces in chunks, the edges of the food must have burnt in the explosion. I thought it was parts of my gas oven. Glass chunks were pushed right into the draw under the oven and on the sides going down to where the gas flames are beyond my reach. I have not used my oven sense. I plan on having my plumber check to see if it’s safe to use. When Anchor Hocking glass was safer, they used annealed borosilicate glass. They state the tempered soda lime glass is just as safe and has equal or better thermal shock resistance than the borosilicate glass. I do not trust this company! They care about impact resistance against drops or utensils chipping it. HOW about the people that get injured from it exploding, shattering so small you can’t see it. But cleaning the sink with a wet paper towel, I could hear the grit and feel sand like pieces all in the sink. It makes me wonder why they sold the company twice I believe. Did they already know about injuries and passed on the problem to the next owner! Too many only care about the money, the income, less cost ... but how about correcting this problem? I am so angry that this has happened to several people and yet they still sell this product. There should be a test of the older glass and this tempered soda lime glass. If we drop the dish on the floor, it’s our fault but when it explodes in a 330 degree oven this is the manufacturer’s fault. I really hope Consumer Reports can stop Anchor Hocking from causing more injuries to the consumer and CARE about others.

Model
cake baking dish
Bought from
Shaw’s of Raynham
Bought
Dec 29, 2025
Where
N. Dighton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 70, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
Reports CPSC links to it
20260323-0D21E-2147322394
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/23/2026) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking LLC to CPSC consumer Report ID: 20260215-9C90A-2147323518, regarding a glass cake baking dish, 8.5x8.5, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish was placed in the oven at 300 degrees and when she went to check on it, she noticed there was a “total explosion” of the product. Anchor Hocking has reached out to the consumer directly to obtain the glass and replace the product but has not heard back from the consumer. If the consumer wishes to contact Anchor Hocking, they are encouraged to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478 or by replying to previous communications between Anchor Hocking and the consumer. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Identification was made based on the picture provided and description by the consumer.
Because the dish could not be provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse, retailer mishandling, or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glassware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer or Retailer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier and/or retailer mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; retailer mishandling including improper stacking or storage; or using in a too-hot oven. Anchor Hocking believes there is a chance either retailer or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, they were using an Anchor Hocking cake dish in the oven when there was a “total explosion.” There is an explanation for this method of failure. Anchor Hocking’s glassware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product “exploding” is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20260215-9C90A-2147323518. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 21, 2025, sent to the company Nov 24, 2025, published by CPSC Dec 16, 2025

The product, in the report: 9X13 glass baking dish with a royal blue trimmed plastic cover

I used an Anchor Hocking 9X13 glass pan for a chicken artichoke and spinach recipe. Upon putting the dish in a 400 degree oven, within 10 minutes of cooking, the glass dish exploded in many pieces. All of the ingredients had been out of the refrigerator for just under 1 hour, so the dish was not too cold.

Bought from
The Container Store
Bought
Nov 15, 2023
Where
NORTH AURORA, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/15/2025) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking LLC to CPSC consumer Report ID: 20251121-DE820-2147326191, regarding a 9x13 glass baking dish with a royal blue trimmed plastic cover, which the consumer identified as being an Anchor Hocking product manufactured by Anchor Hocking LLC. The consumer reported they used the dish for a chicken artichoke and spinach recipe in a 400 degree over, and after 10 minutes, the dish “exploded” into many pieces. It does not appear that the consumer has reached out to Anchor Hocking directly and has not replied to communications sent from Anchor Hocking. The consumer has not submitted the glassware for inspection. If the consumer wishes to contact Anchor Hocking, they are encouraged to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478 or by replying to previous communications between Anchor Hocking and the consumer. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the container has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse, retailer mishandling, or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchor Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer or Retailer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier and/or retailer mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; retailer mishandling including improper stacking or storage; or using in a too-hot oven. Corelle Brands believes there is a chance either retailer or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, they were using an Anchor Hocking 9x13 baking dish. While the dish was being used in the oven the dish “exploded” and numerous small shards of glass were noted as being present. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor Hocking, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond. (12/16/2025) Anchor Hocking, LLC: As an update to our previous comment, Anchor Hocking did receive a small portion of the dish in question for analysis from the consumer. The consumer only submitted 10.7oz of the dish. Anchor Hocking was able to determine the product was produced by Anchor, at Plant 1 in 2025. This identification was made possible by inspecting a small portion of a sidewall with rim section. Anchor Hocking was unable to find a fracture origin in the pieces returned for inspection. As such, Anchor Hocking is unable to determine the cause of the failure.
Anchor appreciates the consumer sending us the glass for inspection.

CPSC report 20251121-DE820-2147326191. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 4, 2025, sent to the company Mar 6, 2025, published by CPSC Mar 20, 2025

The product, in the report: https://www.walmart.com/ip/Anchor-Hocking-Oven-Basics-Tempered-Clear-Glass-Rectangular-Baking-5-Quart-Dish/28503419?classType=VARIANT&from=/search

I was cooking dinner using an Anchor Hocking Glass bakeware pan - we placed our food in the baking dish (the food was warm and the baking dish was room temperature). We put the baking dish in a preheated oven - 375 degrees. It was supposed to cook for 30 minutes. At 28 minutes the dish exploded in my oven. If it had been a couple of minutes later, my son would have been removing that dish from the oven. We checked the Walmart website (where I bought the dish) and found other reviews stating that this dish had exploded in other people’s stoves.

Model
819380BL11
Bought from
Walmart
Bought
Feb 24, 2025
Where
Apex, North Carolina: Home/Apartment/Condominium
Who was involved
Age 30, Male
The reporter’s relation to them
My Child
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/18/2025) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20250304-B5038-2147332775, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke while cooking in the oven. Anchor Hocking is glad to hear that there were no reported injuries. It does not appear that the consumer has reached out to Anchor Hocking directly. The consumer has not submitted the glassware for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse, retailer mishandling, or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer or Retailer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier and/or retailer mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; retailer mishandling including improper stacking or storage; or using in a too-hot oven. Anchor Hocking believes there is a chance either retailer or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, after 28 minutes inside an oven pre-heated to 375 degrees, there was a loud sound from the oven and the dish had broken into many small pieces also describing the incident as an “explosion.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20250304-B5038-2147332775. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 13, 2025, sent to the company Feb 19, 2025, published by CPSC Mar 12, 2025

The product, in the report: 3 qt Glass baking dish 9x11 from anchor hocking (comes with a plastic lid to save leftovers)

I cooked a lasagna at 400 degrees for 22 min in a supposedly oven safe glass dish from anchor hocking purchased recently at aldi. The dish shattered in the oven.

Bought from
Aldi in ames, IA, Iowa
Bought
Feb 1, 2025, about then
Where
Boone, Iowa: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250213-3D281-2147333205. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 12, 2025, sent to the company Jan 15, 2025, published by CPSC Jan 30, 2025

The product, in the report: Anchor Hocking anchor 2.75 qt. Rectangular TrueSeal Glass Food Storage 11 c. (mineral blue) 10-1/8” x 8-1/4” x 3-3/8” h

I had purchased an Anchor Hocking 2.75 qt. Rectangular TrueSeal Glass Food Storage 11 c. container several months ago. I was baking a salmon filet using the glass container when it exploded in the oven (375 degree) after 20 mins of baking. The glass container had been at room temperature prior to being placed in the pre-heated oven and did not have any obvious chips, cracks, or damage. Thankfully, the oven was closed when the glass container shattered, but I did cut my hand as I was picking the glass pieces up.

Model
TrueSeal Food Storage containers 13265L20
Bought from
The Container Store
Bought
Oct 8, 2024
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 30, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250112-51C01-2147333940. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 24, 2024, sent to the company Dec 27, 2024, published by CPSC Jan 24, 2025

The product, in the report: Anchor hocking clear glass pie pan. Around 8-9.

Anchor Hocking glass pie pan exploded. It has been used only 1-2 times max. Purchased 2 weeks ago. No injuries. It exploded when we werent in the room. We had made a pumpkin pie, took it out of the oven, sat it down, walked away and the pan exploded.

Bought from
Walmart
Bought
Dec 10, 2024
Where
Lebanon, Missouri: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20241224-F2E1C-2147334401. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 31, 2023, sent to the company Jan 4, 2024, published by CPSC Jan 29, 2024

The product, in the report: 8 x8 anchor hocking glass pan

I had an anchor hocking 8 x 8 glass dish that I was preheating in the oven with 4 T of butter. I was getting ready to add the remainder of the ingredients when I heard a loud noise from the oven. I opened the door and discovered the pan had completely exploded.

Model
not available
Serial number
not available
Bought from
Walmart
Where
West Point, Utah: Home/Apartment/Condominium
Who was involved
Age 70, Female
The reporter’s relation to them
Self
As this report names them
Brand anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/16/2024) Anchor Hocking, LLC: See attached PDF to Anchor Hocking response to Report

CPSC report 20231231-A755A-2147343115. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2023, sent to the company Mar 4, 2024, published by CPSC Mar 25, 2024

The product, in the report: Clear anchor Hocking baking dish states safe for oven and microwave use

I was cooking chicken in my oven in an anchor Hocking baking dish and after about eight mins in the oven at four hundred degrees it exploded. No injuries but it left glass all over in the oven and on the floor also ruined our dinner.

Model
Na
UPC
Na
Serial number
Na
Where
Harvard, Illinois: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/13/2024) Anchor Hocking, LLC: Anchor Hockings Response to Report

CPSC report 20231114-45F65-2147344011. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 28, 2023, sent to the company Oct 2, 2023, published by CPSC Oct 24, 2023

The product, in the report: 13x9 clear glass anchor hocking baking dish

A 13x9 glass anchor hocking bakeware pan shattered as I set it in my dry counter to cool. I was not hurt physically but I will be getting rid of all my glass bakeware as a result

Bought from
Walmart, Alaska
Bought
Oct 3, 2020, about then
Where
Anchorage, Alaska: Home/Apartment/Condominium
Who was involved
Age 44, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/11/2023) Anchor Hocking, LLC: See attached PDF

CPSC report 20230928-7C243-2147344972. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 4, 2023, sent to the company Jun 6, 2023, published by CPSC Jun 21, 2023

The product, in the report: Anchor Hocking Oven Basics Tempered Clear Glass Rectangular Baking 5 Quart Dish

Anchor Hocking baking dish shattered in the oven. Product was only a few months old and had been used less than a dozen times. No chips or visible scratches. Pan was filled with a rice and chicken casserole. Pan and contents were cold when placed in the preheated(375F) oven. Chicken thighs and frozen veggies where only components of recipe which were not room temperature. Pan shattered 85 minutes into the baking process, contents at the time were hot and nearly done cooking. Oven has a covered heating element, so pan was exposed to less direct heat than it would experience from a standard heating element.

Model
819380BL11
Serial number
n/a
Bought from
Walmart
Bought
Feb 4, 2023
Where
Wetumpka, Alabama: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/20/2023) Anchor Hocking, LLC: See attached response

CPSC report 20230604-06286-2147347194. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 19, 2023, sent to the company Mar 23, 2023, published by CPSC Apr 7, 2023

The product, in the report: Anchor Hocking essentials baking dish 9X12.8 inches.

Placed brand new Anchor Hocking Essentials glass 9X12.8 baking dish in oven at 350 degrees. Oven was preheated. About 30 minutes later glass shattered all over inside of the oven. Oven is brand new - 4 months old. Now has glass in every corner of the inside.

Model
Essentials Baking Dish 9X12.8 inches
UPC
76440 67526
Serial number
67526RF
Bought from
Walmart, Florida
Bought
Mar 19, 2023
Where
Boynton Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 74, Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking Essentials, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230319-E3C73-2147348620. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 2, 2023, sent to the company Feb 6, 2023, published by CPSC Feb 21, 2023

The product, in the report: Anchor Hocking 3 Quart Bake Dish with TrueLock Locking Lid Bakeware

My Anchor-Hocking 9x13” glass baking dish shattered when cooking in the oven. Damage was done to the oven from the shattering. I was cooking a batch of brownies at 350 degrees. It was a new pan with no known chips/cracks.

Model
14016L20
Where
United States: Home/Apartment/Condominium
Who was involved
Age 26, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/8/2023) Anchor Hocking, LLC: See attached response

CPSC report 20230202-2CCC2-2147350999. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 21, 2023, sent to the company Jan 26, 2023, published by CPSC Feb 16, 2023

The product, in the report: Anchor hocking glass baking dish 8x11 2 qt. Clear glass

I was using a anchor hocking glass baking dish. I used it to make breaded chicken in the oven at 375 for 25 min. I removed the dish from the oven and sat it on the stovetop to cool. A few moments later as I was standing gin front of the oven removing chicken while holding my 19 month old son, the glass dish exploded and sent shards of glass flying all over my kitchen and hitting against me. I did not sustain any injuries shockingly. Glass shards were stuck in my pants. The glass shards damaged the nearby cupboards by chipping and scratching the white paint.

Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/8/2023) Anchor Hocking, LLC: See attached response

CPSC report 20230121-2683E-2147351244. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 26, 2022, sent to the company Dec 30, 2022, published by CPSC Jan 17, 2023

The product, in the report: This is the 1.5 qt casserole dish from the Anchor Hocking 11 piece glass bakeware box.

I put a brand new anchor hocking casserole dish in a 350’ preheated oven and after about 15 minutes it SHATTERED everywhere. Glass and lasagna were all over the racks and bottom of the oven. There were no injured however the lasagna beside of this one had to be thrown out too. I have been baking for 50 years and never experienced this.

Model
Glass bakeware and prep set 11 piece
UPC
076440144765
Serial number
CI4476WM22
Bought from
WalMart
Bought
Nov 25, 2022
Where
Princeton, West Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/11/2023) Anchor Hocking, LLC: See attached response.

CPSC report 20221226-CBB2A-2147351856. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Dec 4, 2022, sent to the company Dec 7, 2022, published by CPSC Dec 21, 2022

The product, in the report: Anchor hocking blue glass 9x12 baking dish

I had a 9x12 Anchor Hocking baking dish in the oven. I removed it and placed it on the burners on my stove. The burners were turned on and were on a low setting. I was making gravy using flour and water, adding these to the drippings that were in the dish. This is something I have done with this dish for years. All of a sudden the dish exploded on the stove top and glass flew everywhere in my kitchen. As I was standing right over the dish when it exploded, I feel very fortunate that I was not injured in any way. Just scared out of my wits.

Where
Mount Juliet, Tennessee: Home/Apartment/Condominium
Who was involved
Age 75, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(12/21/2022) Anchor Hocking, LLC: See attached response.

CPSC report 20221204-2E76E-2147352223. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 25, 2022, sent to the company Nov 30, 2022, published by CPSC Dec 14, 2022

The product, in the report: Anchor hocking glass 3qt dish with red top and red insulation carrying case

I pulled my macaroni and cheese out the oven yesterday morning and set it down on a towel on the stove to test and see if it was done in the middle and it completely shattered while I was still holding it with pot holders

Where
Chapin, South Carolina: Home/Apartment/Condominium
Who was involved
Age 49, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/13/2022) Anchor Hocking, LLC: See attached response.

CPSC report 20221125-F3BF4-2147352399. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 23, 2022, sent to the company Nov 29, 2022, published by CPSC Dec 13, 2022

The product, in the report: 9.5 inch glass pie dish.

I was rinsing out a brand new Anchor hocking glass pie pan before using it. It was at room temperature and I was holding it in both hands under the tap when it exploded into a million pieces. I had many cuts on my hands and had to clean it from all over my sink, counters and floor.

Model
Oven Basics 9.5 IN/24 CM
UPC
7644081214
Bought from
Winco, Oregon
Bought
Nov 20, 2022
Where
Portland, Oregon: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking Oven Basics, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/13/2022) Anchor Hocking, LLC: See attached response.

CPSC report 20221123-40B98-2147352418. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 19, 2022, sent to the company Oct 24, 2022, published by CPSC Nov 14, 2022

The product, in the report: 9x9 Anchor Hocking glass baking dish.

I placed a brand new 9x9 Anchor Hocking glass cookware in a preheated oven where the dish had water in the bottom with collard greens and salmon on top. After 10 minutes in the 425 degrees oven the glass exploded.

Bought from
Meijer
Bought
Feb 16, 2022
Where
New Carlisle, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/9/2022) Anchor Hocking, LLC: See attached response.

CPSC report 20221019-123EB-2147353245. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 13, 2022, sent to the company Sep 15, 2022, published by CPSC Sep 29, 2022

The product, in the report: Anchor clear glass 9x13 casserole dish

Anchor glass casserole dish exploded in oven during cooking process. Have used many times before without problem. Know about what to do or not do when using cookware. Was baking chicken tenders. No injuries but could have been serious injury if I had opened the oven door.

Bought from
Probably wal-mart or target, Alabama
Where
Fairhope, Alabama: Home/Apartment/Condominium
Who was involved
Age 68, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/28/2022) Anchor Hocking, LLC: See attached PDF.

CPSC report 20220913-84688-2147353869. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 10, 2022, sent to the company Jul 14, 2022, published by CPSC Jul 28, 2022

The product, in the report: 9*9

Anchor hocking dish exploded/ imploded in the oven. Baked chicken

Model
US 9
Bought from
Walmart
Bought
Nov 1, 2021
Where
Steamboat Springs, Colorado: Home/Apartment/Condominium
Who was involved
Age 46, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking 9*9 baking dish, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/28/2022) Anchor Hocking, LLC: Please see attached response.

CPSC report 20220710-3E842-2147355088. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 17, 2022, sent to the company Aug 25, 2022, published by CPSC Sep 16, 2022

The product, in the report: glass baking dish

(05/15/2022) The consumer was baking pork chops in the baking dish. After the dish had been cooking for about 30 to 45 minutes, the consumer opened the oven to add gravy to the pork chops. This is when she discovered that that baking dish had exploded and glass was on the bottom of the oven.

Bought from
TJ Maxx, Hawaii
Where
Kahului, Hawaii: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/15/2022) Anchor Hocking, LLC: Response attached.

CPSC report 20220517-C4C6B-3746006. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 21, 2022, sent to the company May 26, 2022, published by CPSC Jun 21, 2022

The product, in the report: Hocking

The consumer indicates that she was baking two pies in the oven at 400 degrees Fahrenheit for about five minutes when one of the pie plates exploded. The consumer e-mailed and also left a voice message to the Manufacturer requesting a response however she has yet to receive any communication. The consumer states that this was the first time she ever used the plates in question. The consumer disposed of what was left of the unit.

Bought from
Walmart, Florida
Bought
Apr 15, 2021
Where
Port St. Lucy, Florida: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/10/2022) Anchor Hocking, LLC: See attached.

CPSC report 20220421-842BE-3664087. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 13, 2022, sent to the company Apr 15, 2022, published by CPSC Apr 29, 2022

The product, in the report: Anchor Hocking glass square baking dish approximately 4 or 5 inches square

4/13/22 put anchor Hocking glass baking dish with pork chops into the oven at 350 degrees. Halfway through cooking cycle heard a noise innthe oven. Saw the anchor Hocking glass baking dish...the bottom of it had shattered leaving glass all over interior if oven.

Bought from
Walmart
Where
Rockford, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/28/2022) Anchor Hocking, LLC: PDF attached.

CPSC report 20220413-3233A-2147356880. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 11, 2022, sent to the company Jan 14, 2022, published by CPSC Jan 31, 2022

The product, in the report: Clear glass Anchor Hocking baking dish 13 x 9.

I placed an Anchor Hocking glass baking dish in the oven with 6 rolls to bake at 350 for 13 minutes. At around 12 minutes I peeked in the oven to see if they had browned yet, they had not so i closed the door and decided to wait until the 13 min mark about 2 minutes later I heard a loud sound from the oven and to my complete horror when I opened the oven door there were pieces of glass everywhere and still making sounds so i closed the door quickly and turned the oven off. If i had opened the oven door to check on the doneness of the rolls as it exploded, i can only imagine what could have happened, as i am a nurse and have seen a lot. This could have not only blinded me but also burned and possibly could have killed me in the case a shard had penetrated my carotid which is not out of the realm of posssibilities and if i had been taking it out and holding it something fatal could have happened and to my utter dismay find almost 17-18 pages on this site with complaints about the same Anchor Hocking glass baking dish that states that it is made for baking and sold as such. I am so lucky to not have been seriously injured or blinded or disfigured or burned. This is beyond my comprehension.

Where
Boise, Idaho: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220111-84990-2147358050. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 25, 2021, sent to the company Nov 29, 2021, published by CPSC Dec 20, 2021

The product, in the report: Anchor hocking clear 13×9 baking dish

Anchor hocking glassware 13x9 baking dish exploded everywhere in my oven

Bought from
Albertsons, Idaho
Bought
Nov 13, 2019
Where
Senoia, Georgia: Home/Apartment/Condominium
Who was involved
Age 36, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20211125-8D068-2147358660. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 9, 2021, sent to the company Nov 15, 2021, published by CPSC Nov 30, 2021

The product, in the report: 8 inch x 8 inch Anchor Hocking glass bakeware

Put spinach and small amount water in an Anchor Hocking 8”x8” glass dish, all at room temperature. Placed dish in microwave for 1 minute. Opened microwave door after 1 minute and dish explosively shattered (microwave was at eye level), sending pieces and shards of glass up to 6 feet across room.

Model
Not sure - glass dish shattered into pieces
UPC
Not sure
Serial number
Not sure - glass dish shattered into pieces
Where
South Ogden, Utah: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20211109-016AB-2147358852. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 10, 2021, sent to the company Oct 13, 2021, published by CPSC Nov 3, 2021

The product, in the report: Anchor Hocking glass ovenware.

Anchor Hocking baking dish shattered in the oven.

Model
UNK
UPC
UNK
Serial number
UNK
Bought from
Safeway
Bought
Jul 1, 2021
Where
La Veta, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20211010-54AB8-2147359226. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 9, 2021, sent to the company Sep 14, 2021, published by CPSC Sep 28, 2021

The product, in the report: Anchor glass loaf pan, transparent/clear, roughly 5 x 9 inches

We had an Anchor glass loaf pan shatter in the dishwasher, even though it was listed and marked as dishwasher safe. The pan had been sitting on the counter until we consumed all the bread loaf we had made, which also meant there shouldn’t have been any known sudden thermal changes (except by the dishwasher cycle). Injuries could have occurred when cleaning up the shattered glass or if shattered glass had gotten in to other “clean” dishware.

Model
Can’t recall
UPC
Not available
Serial number
Can’t recall
Bought from
Target
Bought
Jun 1, 2015
Where
Minneapolis, Minnesota: Home/Apartment/Condominium
Who was involved
Age 30, Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/28/2021) Anchor Hocking, LLC: Please see attached PDF.

CPSC report 20210909-5E146-2147360572. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 1, 2021, sent to the company Jul 6, 2021, published by CPSC Jul 20, 2021

The product, in the report: Anchor Hawking 3.7 Qt Bake Deep Dish + Open Grip Handles glass bakeware. UPC 76440 81989 Model 3.7 Qt. Bake Deep Dish + Open Grip Handles

We had purchased a Anchor Hocking 3.7 Qt Bake Deep Dish tempered glass cookware, stated to be Tempered Touch glass is oven, microwave, freezer and dishwasher safe to use to cook a roast on June 24, 2021 at our local Safeway. We cooked a roast at 375 for 1.5 hours, then removed the pan from the oven and placed it on the unlit burners on the stove in our kitchen to let it cool. We sat down and started eating, about 15 minutes into the meal, we heard a loud crash and heard a can get knocked off of the kitchen island. When I walked over to the island I saw glass everywhere on the island and surrounding floor. The glassware had literally exploded, shooting glass everywhere in the kitchen. As this was tempered glass, it was my understanding that this should not have happened, and the exploding glass was clearly dangerous and hazardous to clean up.

Model
3.7 Qt. Bake Deep Dish + Open Grip Handles
UPC
76440 81989
Serial number
N/A
Bought from
Safeway
Bought
Jun 24, 2021
Where
Tucson, Arizona: Home/Apartment/Condominium
Who was involved
Age 62, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/16/2021) Anchor Hocking, LLC: Please see the attached .pdf

CPSC report 20210701-DC643-2147363189. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made May 25, 2021, sent to the company May 28, 2021, published by CPSC Jun 14, 2021

The product, in the report: Anchor Hocking Oven Basics 4.8-quart Glass Baking Shipped on December 31, 2020 Items Ordered Price 1 of: Anchor Hocking Oven Basics 4.8-quart Glass Baking Dish, Rectangular, Set of 1 Sold by: Amazon.com Services LLC Condition: New $19.05 Shipping Address: • [REDACTED] Shipping Speed: Two-Day Shipping

This happened on 5/22/2021 around 7:30 pm. Dish was less than 5 months old. Use about five to ten times only. Anchor Hocking Oven Basics 4.8-quart Glass Baking Dish, Rectangular, Set of 1, exploded in cabinet when lightly touched with another dish. EXPLODED!!! Shattered into a hundred sharp shards of glass. 70% of the shards traveled all directions in cabinet. 30% flew out towards me with great force. One sharp piece of glass impaled itself in the top of my foot at an angle making about a 1 inch cut and a puddle of blood. I had a few other tiny pieces of glass hit my feet in a few other places and had several small cuts on the top and sides of my feet. I needed a doctor. This was in a lower cabinet at floor level, and the force of the explosion sent the glass flying sideways. The dish was firmly resting on the shorter side on a thick rubber lining at the bottom of the cabinet. The glass was at room temperature, as was the glass next to it. I did NOT drop it or bang anything into it!!! I’m in my 50’s and cook all the time. I have never seen glass react like this before. So dangerous!!! Broken glass and blood everywhere!!!! What would have happened if this was a higher cabinet at face level???? I could have lost an eye! Please stop selling this product or other low quality dangerous glassware that is not tempered. Look on amazon for more reviews like this. This has happened to many other people too!!!!!!

Model
Shipped on December 31, 2020 Items Ordered Pric
Bought from
Amazon.com Services LLC Condition: New $19.05
Bought
Dec 31, 2020
Where
Pembroke Pines, Florida: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking Oven Basics 4.8-quart Glass Baking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/8/2021) Anchor Hocking, LLC: Please see the attached Report

CPSC report 20210525-98885-2147363924. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 7, 2021, sent to the company May 3, 2021, published by CPSC May 17, 2021

The product, in the report: Oven glass container

The consumer indicates that he was baking casseroles in the oven for twelve minutes for 350 degrees Fahrenheit when one of the three glass containers cooking exploded. The consumer looked inside the oven and glass was all over.
The consumer tried to e-mail the Manufacturer however every time he tried to submit his complaint, he would get an error code. The consumer contacted the firm but was hung up on before he could explain why he was calling.*
The consumer states that he had never used the container prior to the incident, and that all the food used was at room temperature prior to cooking. The consumer notes that the container is rated for oven usage up to 425 degrees Fahrenheit.
The consumer plans on keeping his glass container for at least the next thirty days in case an investigation ensues.
3 containers with food are in freezer. Just as they came out of the oven.

Model
7644085914
Bought from
Dollar General, Arkansas
Bought
Mar 30, 2021, about then
Where
Fort Smith, Arkansas: Home/Apartment/Condominium
Who was involved
Age 66, Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/14/2021) Anchor Hocking, LLC: SEE ATTACHED .pdf

CPSC report 20210407-187C1-3173319. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 3, 2021, sent to the company Mar 15, 2021, published by CPSC Mar 29, 2021

The product, in the report: 8x11 2 quart Anchor Hocking baking dish. Clear.

Took a baking dish out of the oven and placed it on the warm stove top. It EXPLODED.

Where
Everett, Washington: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/22/2021) Anchor Hocking, LLC: Please see attached .pdf.

CPSC report 20210302-3525F-2147365574. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2020, sent to the company Aug 10, 2021, published by CPSC Aug 24, 2021

The product, in the report: glass rectangular baking dish

The consumer stated that the dish was used for the first time on 4/14/2020. The consumer put three chicken breasts and poured a jar of tomato sauce into the dish. She placed it in the oven and set the oven for 350 degrees and cooking time of 1 and 1/2 hours. One hour and fifteen minutes into the cooking, the dish exploded. The contents of the dish leaked down into the unit and onto the floor . The oven is now unusable.
There were no injuries.
The consumer contacted the firm in May and left several messages. On June 26th, the consumer was contacted by the firm. The consumer was asked to write a letter and send the receipt and pictures.
The consumer returned the broken glass to the place of purchase.

UPC
Z81936AHG01-TR1
Bought from
Albertson’s, New Mexico
Bought
Apr 10, 2020
Where
Ribera, New Mexico: Unspecified
Who was involved
Age 67, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/19/2021) Anchor Hocking, LLC: Please see attached .pdf dated 8.18.2021

CPSC report 20200713-9209D-1995703. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 6, 2020, sent to the company Apr 13, 2020, published by CPSC Apr 27, 2020

The product, in the report: Anchor Hocking Company 3 QT/9 x 13 glass baking dish had a blue green color

I was baking Shepard’s Pie in my convection oven at a temperature of 375 degrees. I had put flattened crescent rolls at the bottom and pre-baked for 5 minutes. I took it out and placed the other ingredients on-top of the crescent rolls. The other ingredients were mashed potatoes, mixed vegetables, brown gravy, and cheese. I had placed it back in the oven to cook for 30 minutes. After about 10 minutes had pasted, I heard a loud noise from the oven. I had no idea what it could have been so I opened the oven to discover that the glass baking dish had shattered into a million pieces...it did not just crack into a few pieces. There were pieces of glass all over the oven and even on top of the food. We let it cool completely and were able to clean it out without injury.

Model
5916-12
Serial number
Z8117
Where
Prairieville, Louisiana: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/23/2020) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to Saferproducts.gov consumer Report ID: 20200406-52689-2147373051, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke while in use in the consumer’s oven. Anchor Hocking is glad to hear that there were no injuries. We examine our records and do not see a report that the consumer contacted Anchor Hocking. The glassware has not been submitted for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Naturally, with age there is increased likelihood that the glass is exposed to these incidents. The consumer stated that the color of the dish is greenish blue. Anchor has not manufactured blue, green or “sea mist” bakeware for several years. The product was likely purchased 8-10 years ago. This extended use indicates the failure was not related to a manufacturing defect. However, the only way to determine the exact cause for the failure is to have the product analyzed.
D. Tempered Glass Bakeware
According to the consumer, the glass dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20200406-52689-2147373051. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 18, 2020, sent to the company Feb 26, 2020, published by CPSC Mar 24, 2020

The product, in the report: Anchor Hocking Company “4 pc bake n take” Clear Glass Oblong Baking Dish 3 quart Oblong sized 9 inch by 13 inch Oven and microwave safe up to 425 degree oven Model 4 pc bake n take

On Thursday, November 28, 2019, the Anchor Hocking glass baking dish I was using exploded and shattered sending glass flying further into my oven and all over my kitchen. The blast sent shards of glass into my face and all over the oven and kitchen floor. My oven was destroyed. I was baking sweet potatoes in the oven. I followed the recipe. It called for cubing the potatoes and baking them in a glass dish in a 400 degree oven, turning them a few times over the course of an hour. When I opened the oven for the second turning (with a wooden spoon), the glass baking dish spontaneously shattered and exploded. Glass shards were sent everywhere, including deeper within the oven, my kitchen, my wood floor, my kitchen mat. The heat of the blast hit my face and I fell back. I was not hurt, but was very upset and shocked. Glass fragments were everywhere. My oven was destroyed, glass melted into my floor, penetrated my oven mitts and slippers, and ruined a kitchen mat. My sweet potatoes were also ruined, so we did not have them at Thanksgiving. The Anchor Hocking Glass Baking dish was only 2 years old and it was the second time I had used it. It was clear glass, oblong, 3 qt capacity, 13 in by 9 in. There were no scratches or chips in the glass. It exploded spontaneously and without cause. I called Anchor Hocking to report the accident caused by the exploding glass baking dish on Monday, December 2, 2019. Anchor Hocking took down all my information and said they would get back to me in a day or 2. They never did. I called again on December 11, 2019 and December 16, 2019. I kept getting the run around. On December 19, 2019, I received and email from Anchor Hocking that my claim for a replacement oven was turned over to [REDACTED]. On January 2, 2020 an inspector from [REDACTED] came over to inspect the damage, collect the glass shards, take photos. On February 17, 2020, I received an email that my claim has been denied because Anchor Hocking/[REDACTED] found that the glass baking dish was NOT defective. I know it was defective and have read about similar incidences. I am opening this claim to push the company to accept responsibility for the exploding glass baking dish

Model
4 pc bake n take
UPC
7644010194
Serial number
CZ10194
Bought from
Meijers
Bought
Aug 28, 2017, about then
Where
Ann Arbor, Michigan: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking Company, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2020) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: #20200218-01772-2147374773, regarding a 3 Qt., 9”x13” glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that she was using the dish in the oven to cook cubed potatoes at 400 degrees when the dish exploded in the oven sending fragments at consumer, into the kitchen and the oven. Anchor Hocking was glad to learn that the consumer reported no injuries. We note that the consumer has submitted a portion of the dish for inspection. If the consumer wishes to contact Anchor Hocking further, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
ANCHOR HOCKING’S COMMENTS ON THE REPORTED CONSUMER COMPLAINT A. Identification and Inspection of the Product at Issue and Conflicting Information in Report Anchor Hocking has had the opportunity to inspect the product at issue in this claim. Anchor Hocking manufactured the product prior to October of 2017. Anchor Hocking completed an inspection of the product to determine the cause of the failure, including a detailed analysis of the returned product for any possible defects. Anchor Hocking found no manufacturing defects or deviations in the product.
It is further noted that the incident is alleged to have happened on November 28, 2019. The consumer mailed about 40% of the remaining glass to Anchor Hocking for inspection on January 8, 2020. Upon inspection it was noted that the glass fragments were clean. The consumer claimed that at the time of the incident there was food in the dish and in the oven. If the product had been in use at the time of a break, there would likely have been food fragments on the glass when inspected. The consumer’s CSPC complaint alleged that the dish exploded when the consumer opened the oven to turn the potatoes; however, the incident report filed with Anchor Hocking stated “The oven was set to 400 degrees per recipe instructions. After about 20 minutes there was a loud noise and they discovered the dish exploded in the oven. Small pieces of glass were scattered all over the oven and some fell out when the door is opened falling on the floor mat ….” Anchor Hocking is unable to determine the exact cause of the failure due to this conflicting information.
Finally, the consumer alleges repeatedly that her oven was “destroyed” by the dish failure. But the consumer does not provide any evidence of her oven’s damage or any repairs required. Without any substantiation for the claim, Anchor Hocking cannot analyze the veracity of this claim. Every day, millions of people all over the world rely on the safety and quality of Anchor-Hocking glass bakeware in their kitchens. They have for over 100 years.
B. Consumer Misuse In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
C. Tempered Glass Bakeware According to the consumer, the glass dish shattered into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and, in the event of a failure, to cause the products to fail safely by shattering in many smaller pieces without sharp edges; these pieces are unlikely to cause serious injury. This method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product’s safety feature worked as designed.
To warn the consumer of this potential, the care and use instructions for Anchor-Hocking glass bakeware state the following warning: “Failure to follow these instructions and warnings may cause (a) the product to suddenly fracture into many small pieces . . . .”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor Hocking, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner (i.e., relatively small pieces generally lacking sharp edges and shards) is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
Thank you for the opportunity to respond.

CPSC report 20200218-01772-2147374773. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 22, 2019, sent to the company Oct 30, 2019, published by CPSC Nov 21, 2019

The product, in the report: 15x10 Glass Anchor Hocking Brand Glass Baking Dish

We were using an Anchor brand 15x10 baking dish to cook dinner had it baking in our oven at 380 degrees for about 35 minutes. We took the dish out and set it on our stovetop, and after about a minute the dish suddenly exploded into a million tiny pieces.

Where
Bel Air, Maryland: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Anchor Hocking Company, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/22/2019) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: #20191022-37256-2147377004, regarding a 15” x 10” glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that they were using the dish in the oven at 380 degrees for about 35 minutes. The consumer removed the dish and set it on the stovetop, and approximately one minute later the dish shattered into many small pieces. Anchor Hocking was glad to learn that the consumer was not injured. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT
A. Identification and Inspection of the Product at Issue Not Performed Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the glass dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product. The consumer reported that they had not contacted Anchor Hocking regarding this incident and did not plan to do so. In addition, because the glass dish has not been provided, Anchor Hocking cannot do an inspection to determine the cause of the failure, whether from a defect or, as is more common, from misuse. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem. In the unusual event of a consumer returning an Anchor Hocking product, Anchor Hocking performs a rigorous analysis of the product to determine the cause of any failure and to maintain the highest standards of quality.
B. Consumer Misuse In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
The consumer reports taking the dish out of the oven and placing it on the stovetop, and after approximately one minute, the dish shattered. Without the opportunity to review the dish, Anchor Hocking cannot determine the method of failure. However, it is possible that the stovetop was in use when the dish was placed onto it. Or, it is possible that the stovetop was damp or had other liquid on it. If the hot dish was placed on either a hot stovetop or onto a liquid, the dish could shatter. The care and use instructions that accompany Anchor Hocking glass bakeware warn against both these situations.
C. Tempered Glass Bakeware According to the consumer, the glass dish shattered into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces without sharp edges; these are unlikely to cause serious injury. This method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for Anchor-Hocking glass bakeware state the following warnings:
“Failure to follow these instructions and warnings may cause (a) the product to suddenly fracture into many small pieces . . . .”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor Hocking, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner (i.e., relatively small pieces generally lacking sharp edges and shards) is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20191022-37256-2147377004. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2019, sent to the company Aug 7, 2019, published by CPSC Aug 21, 2019

The product, in the report: Anchor Bakeware 9x13 glass pan

On Thursday, July 11, 2019, I was cooking a crabmeat dish in my gas oven. I was using an Anchor 9x13 glass bakeware pan. I have used this recipe and this 9x13 pan, many times in the past year.
The pan, with the crabmeat, had been in the oven, less than 15 minutes, when I heard, what sounded like an explosion. Steam began to pour out of the oven. I turned off the oven, opened the oven door, and saw that the bakeware had not just cracked, but shattered completely . Glass fragments and chunks, and crabmeat, all over the oven.

Bought from
Walmart, North Carolina
Bought
Jul 10, 2018
Where
Elizabeth City, North Carolina: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/22/2019) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: #20190713-24A68-2147379913, regarding a 9” x 13” glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish shattered in the oven less than 15 minutes after placing the dish full of ingredients into an oven to cook. The consumer did not indicate the temperature of the oven at the time. Anchor Hocking was glad to learn that the consumer reported no injuries. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT
A. Identification and Inspection of the Product at Issue Not Performed Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the glass dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the glass dish has not been provided, Anchor Hocking cannot do an inspection to determine the cause of the failure, whether from a defect or, as is more common, from misuse. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem. In the unusual event of a consumer returning an Anchor Hocking product, Anchor Hocking performs a rigorous analysis of the product to determine the cause of any failure and to maintain the highest standards of quality.
B. Consumer Misuse In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
The care-and-use instructions that Anchor-Hocking provides with its glass bakeware state: “OVEN AND MICROWAVE USE. Use Anchor Hocking glass in pre-heated gas and electric conventional or convection ovens up to 425°F or microwave ovens without browning element.” Here, it is not clear whether the consumer adhered to these care-and-use instructions.
C. Tempered Glass Bakeware According to the consumer, the glass dish shattered into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for Anchor-Hocking glass bakeware state the following warnings: “Failure to follow these instructions and warnings may cause (a) the product to suddenly fracture into many small pieces . . . .” “OVEN AND MICROWAVE USE. Use Anchor Hocking glass in pre-heated gas and electric conventional or convection ovens up to 425°F or microwave ovens without browning element.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor Hocking, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner (i.e., relatively small pieces generally lacking sharp edges and shards) is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20190713-24A68-2147379913. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 15, 2019, sent to the company Feb 4, 2019, published by CPSC Feb 19, 2019

The product, in the report: 9.25 x 13.25 Glass Anchor Casserole Dish with plastic lids with blue/green trim

I was using my Anchor 9 x 13 casserole to make meatballs. When I pulled it out of the oven to add tomato sauce, the dish exploded on the trivet it was resting on, on the counter. The dish had been in the oven for 15 minutes and I had heated the sauce in the microwave so that there would not be a temperature differential. The casserole dish exploded and sent glass flying through the kitchen. The dish was approximately 3 1/2 years old

Model
9.25 x 13.25, 3 quart casserole
UPC
None
Serial number
None
Bought from
Randall’s Grocery Store, Texas
Bought
Sep 1, 2015, about then
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/8/2019) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20190115-4346E-2147383249, regarding a glass bakeware dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish broke while on a trivet on the counter after she removed the dish from the oven. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking to date. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchor Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the glass dish shattered into many pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20190115-4346E-2147383249. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 15, 2018, sent to the company Dec 7, 2018, published by CPSC Dec 21, 2018

The product, in the report: Anchor Hocking 3-Quart Glass Baking Dish with Teal TrueFit Lid

My husband and I purchased a glass casserole dish a few years ago made by Anchor. We’ve used the dish many times without incident. On 11/11 I made a beef taco casserole dish recipe by [REDACTED] that I’ve made many times, including in the subject dish. It exploded in the oven about halfway through the bake. The oven was set at 400, which the recipe calls for. The oven was fully preheated before the dish was inserted and the dish was at room temperature in our kitchen cupboard. I have a photo of the exploded dish in the oven.

Bought from
Target, Colorado
Bought
Dec 1, 2015, about then
Where
Denver, Colorado: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/17/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20181115-C4C36-2147384392, regarding a glass bakeware dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish broke while in the oven at 400 degrees. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking or submitted the glassware for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchor Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the glass dish shattered into many pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20181115-C4C36-2147384392. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 6, 2018, sent to the company Nov 15, 2018, published by CPSC Dec 10, 2018

The product, in the report: Anchor 5 Qt ‘oven safe’ bakeware glass dish

An Anchor brand 5 QT baking dish exploded in my conventional oven when I was baking chickens at 350 degrees. The dish was shattered into many pieces of shards of glass. This ovenware was purchased sometime in the past 16 months from the Target in Allentown, PA.

Model
Anchor
Bought from
Target, Pennsylvania
Bought
Nov 6, 2017, about then
Where
Easton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/26/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20181106-A4A14-2147384591, regarding a glass bakeware dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish broke while in the oven at 350 degrees. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but has not submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchor Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the glass dish “shattered” into many pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20181106-A4A14-2147384591. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 27, 2018, sent to the company Oct 5, 2018, published by CPSC Oct 29, 2018

The product, in the report: Glass food storage container with plastic lid

I purchased a set of Anchor Hocking glass food containers with blue plastic lids from Menard’s in St. Paul, MN this past summer (about two months ago). These are the kind of bowls that are meant for food storage and are generally used instead of plastic tupperware-style containers. This morning I placed frozen blueberries and refrigerated yogurt in the container and placed the lid on the bowl. I got to work about 40 minutes later, ate the yogurt (the blueberries had thawed), and left the empty bowl with the lid on it on my desk, about 12 inches away from me. About 15 minutes after I finished the food, I heard a loud pop and looked up to see that the glass bowl had exploded, spontaneously, sending glass shards to a distance of about three feet. I was not injured. I have a picture of the glass shards that remained on my desk. Please consider a safety recall before someone gets injured. I will be discarding the rest of the set immediately.

Bought from
Menard’s
Bought
Aug 13, 2018, about then
Where
St. Paul, Minnesota: School
Who was involved
Age 48, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/11/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20180927-56C9F-2147385317, regarding a glass storage dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish broke after it was emptied of food. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but has not submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchor Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20180927-56C9F-2147385317. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 23, 2018, sent to the company Jul 31, 2018, published by CPSC Aug 21, 2018

The product, in the report: Anchor Hocking glass 8x10 bakeware

I was using a oblong anchor hawking glass baking pan with chicken breasts and stuffing in my oven at 350 degrees. After about 5 minutes I heard a pop and looked into the oven and the baking dish blew apart.

Bought from
Walmart
Bought
Nov 18, 2017, about then
Where
Hermon, Maine: Home/Apartment/Condominium
Who was involved
Age 68, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/7/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20180723-A1EFE-2147386620, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when it was in the oven. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but has not submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchor Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the glass dish “blew apart” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect. To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20180723-A1EFE-2147386620. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 8, 2018, sent to the company Jul 16, 2018, published by CPSC Jul 30, 2018

The product, in the report: Anchor Hocking Laurel Embossed clear pink tinted glass 8.25 x 8.25 baking dish

Anchor Hocking Laurel Embossed™ Collection bakeware 8X8 baking dish exploded in my oven. Prior to baking, the dish was room temp and the brownie batter was room temp. Per baking directions, I had greased the bottom inside the dish. The dish was filled with batter and placed in the center of the oven at 325 degrees for 50 minutes. About 40 minutes into baking, I heard a loud explosion sound but had no idea where it came from. A few seconds later, there was a second explosion. I realized it was coming from the oven and carefully peered in. The dish had completely exploded into millions of glass shards. I have checked online and found multiple reports of similar incidents. Even incidents where they have exploded in people’s hands while they were removing it from the oven. Thank God my 9 year old granddaughter was not removing it when this happened!

Model
Laurel Embossed baking dish
Bought from
Target
Bought
Mar 1, 2018, about then
Where
Pensacola, Florida: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/24/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20180708-B8287-2147386927, regarding an 8x8 glass baking dish which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish broke when it was in the oven. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but has not submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchor Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect. To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20180708-B8287-2147386927. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 18, 2018, sent to the company Jun 26, 2018, published by CPSC Jul 18, 2018

The product, in the report: anchor 3 piece glass bakeware set

The product used was an Anchor baking set. This wagas the first use. The product is listed as oven safe however after removal from oven the platter exploded throwing glass fragments everywhere.
https://www.bedbathandbeyond.com/store/product/anchor-reg-value-pack-3-piece-glass-baking-set/1016063290?skuId=16063290&mcid=PS_googlepla_nonbrand_bakeware_online&product_id=16063290&adtype=pla&product_channel=online&adpos=1o3&creative=224484706032&device=c&matchtype=&network=g&mrkgadid=3140839805&mrkgcl=609&rkg_id=h-d526264942155ab9ca01c9223e397074_t-1529361466&gclid=CjwKCAjwsJ3ZBRBJEiwAtuvtlD4L6jwoBm237CbMR21fMdp2BTLX_E3KnC7na2cCBzyoe33emtpQRhoCqhwQAvD_BwE

Model
value pack 3 piece set
Bought from
meijer
Bought
Jun 10, 2018
Where
BURLINGTON, Kentucky: Home/Apartment/Condominium
Who was involved
Age 22, Female
The reporter’s relation to them
My Child
As this report names them
Brand Anchor Glass Baking Set, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/10/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20180618-B27AE-2147387309, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when she removed it from the oven. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but has not submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Compliance with Industry Standard
Anchoring Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
C. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
D. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect. To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20180618-B27AE-2147387309. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 4, 2018, sent to the company Jun 26, 2018, published by CPSC Jul 11, 2018

The product, in the report: Anchor Hocking Casserole 4 quart

I prepared lemon chicken as usual. I have made this dish for over 15 years the same way. I placed the chicken in the oven in an Anchor Hocking glass casserole dish. Five minutes later I heard an explosion in my kitchen and smoke began to fill the oven, kitchen, living room and family room. I immediately turned off my gas stove. When I opened the door of the oven, I saw that the glass casserole dish had exploded in my oven. There was olive oil and chicken broth and broken glass all over the bottom of my oven. The 5 pieces of chicken were sitting on the remainder of broken glass on the oven rack. This is a Fire Hazzard! I can only imagine if I had not been in a room close to the kitchen when this happened. My whole home could have burned down. Not to mention, if my teenager or any family member had removed this faulty casserole dish from the oven with the defect that HAS BEEN KNOWN to THIS company for years, a severe oil burn, or laceration could have happened. There have been many complaints regarding this same issue with Anchor Hocking. I find it unusual that there has been nothing done about these SAFETY issues with HUNDREDS of Complaints. ANCHOR HOCKING has explained the exploding glass as a safety mechanism or faulty care by the consumer. My casserole was less than 1 year old. There was NO extreme temperature changes and NO damage to my casserole prior to using. I now am afraid to use my Kitchen Aide oven that is saturated with oil near the gas igniter. I have saved the glass from the casserole dish for testing if needed. I also have many pictures.

Model
It exploded. I do not know
Bought from
Walmart
Bought
Nov 15, 2017, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/10/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20180404-96CCD-2147388812, regarding a 4 quart glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when in the oven. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking and Anchor Hocking is currently undertaking an investigation of the dish. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Compliance with Industry Standard
Anchoring Hocking’s glass bakeware is manufactured in compliance with the applicable industry standard set forth in Chapter 24 of the Cookware Manufacturing Association Engineering Standards for Cookware and Bakeware.
B. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20180404-96CCD-2147388812. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 8, 2018, sent to the company Jun 12, 2018, published by CPSC Jul 3, 2018

The product, in the report: Anchor Hocking 2 quart baking dish.

I removed the Anchor glass baking pan from the oven, removed the food, placed the pan in the sink and ran cool water into it. The pan then exploded.

Bought from
Walmart
Bought
Mar 1, 2008
Where
Pompano Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/20/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20180308-17276-2147389430, regarding a 2 quart glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when she removed it from the oven, placed it in the sink, and ran cool water into it. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
Because the consumer reports that the hot dish was placed in cool water, Anchor Hocking believes that consumer misuse likely caused or contributed to the alleged failure of the product. To warn the consumer of this potential, the care and use instructions for the glassware state the following warnings:
“Avoid sudden or severe temperature changes. Do not add liquid to a hot dish. Handle hot dishes with a dry cloth or potholders. Never place hot glass on wet or cold surfaces.”
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
C. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20180308-17276-2147389430. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 23, 2018, sent to the company May 18, 2018, published by CPSC Jun 4, 2018

The product, in the report: 9x12 glass baking dish

Recipe said to use oven safe casserole on the stovetop that would be put in oven. I had sautéed the veggies, added wine and Canned tomato’s and brought to a boil. Next I was to add chicken broth and it exploded. Luckily no one was injured. I now see that there is warning on the pan ( cause I have another one ) not to use on the stove top.

Bought from
Pampered chef?
Bought
Feb 1, 2000, about then
Where
gaithersburg, Maryland: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/24/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20180223-02000-2147392685, regarding a 9 x 12 glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when she used it on the stovetop. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
Because the consumer reports that the dish was used on a stovetop, Anchor Hocking believes that consumer misuse likely caused or contributed to the alleged failure of the product. To warn the consumer of this potential, the care and use instructions for the glassware state the following warnings:
“Not for use on or under a flame or other direct heat source, including on a stovetop, under a broiler, in a toaster oven or on a grill.”
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.” C. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20180223-02000-2147392685. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 7, 2017, sent to the company Mar 14, 2018, published by CPSC Apr 5, 2018

The product, in the report: 9x13” Glass Casserole Dish by Anchor Hocking

Yesterday I took our Anchor Hocking brand 9x13” casserole dish out of my cupboard, put in ingredients for my casserole consisting of refrigerated raw chicken, sour cream, cream of chicken soup, crushed up [REDACTED] crackers, shredded cheese, and better. I put my casserole dish into my oven which was preheated to 350°, lightly covered my dish with aluminum foil (I didn’t wrap it around the desk, just placed a sheet on top so the top of the casserole won’t burn, and shut the door. About five minutes later I heard a loud boom and found that my casserole dish had exploded inside my oven.

Bought from
Target
Bought
Nov 28, 2014, about then
Where
Middleton, Idaho: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/22/2018) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20171107-F4400-2147395731, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered while in the oven. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking or submitted the glassware for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20171107-F4400-2147395731. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 14, 2017, sent to the company May 22, 2017, published by CPSC Jun 6, 2017

The product, in the report: 8x8 inch square glass pan made by Anchor. 2 quart. Maybe 3 years old.

A glass 8x8 inch pan made by Anchor shattered. It was about 3 years old. I was cooking dinner in the oven at 350 degrees for 45 minutes. I took the pan out of the oven and was setting it on a potholder on the counter and it shattered into hundreds of pieces. I’m lucky I wasn’t hurt. This is extremely dangerous! I’ve been doing the exact same thing of setting a hot glass pan on a thick, dry potholder on the counter for 45 years. I will also mention that there were other dishes (REDACTED) and flatware on the counter. It is unlikely, but possible, that the pan touched something. Even if that were the case (and I don’t think it was), it should not explode. This glass should be recalled. It’s unsafe.

Bought from
Harmons Grocers
Bought
Jan 1, 2014, about then
Where
South Jordan, Utah: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/26/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170513-2C4E5-2147401513, regarding a 8 x 8 glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when they took it out of the oven and placed it on a potholder on the counter. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170513-2C4E5-2147401513. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 26, 2017, sent to the company Jun 16, 2017, published by CPSC Jun 30, 2017

The product, in the report: 4 Piece Set Kit. Store features Anchor Hocking 4 Piece Rectangular Kitchen Storage Set with BPA Free Lids. Tell me more Clear Glass Bakeware with Blue Plastic Lids Item # 920125L5

Item # 920125L5, Anchor glass container
This item was in my refrigerator for one day with spaghetti noodles and sauce. The day after making it, I put it in microwave to warm up.
While eating the spaghetti, i crunched on something hard. It was a long shard of glass that was obviously chipped from the lip of the container!

Where
Anderson, Indiana: Home/Apartment/Condominium
Who was involved
Age 37, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking Rectangular Kitchen Storage, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/26/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170426-A595D-2147404017, regarding a glass container which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that a piece of glass broke away from the product and was found in the consumer’s food within the container. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking and has not submitted the glassware for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at 519 Pierce Ave, Lancaster, OH 43130, consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the glassware, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the glass container was not provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170426-A595D-2147404017. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 14, 2017, sent to the company Apr 24, 2017, published by CPSC May 15, 2017

The product, in the report: Anchor Hocking 8x11 blue rectangular baking dish

I was using an Anchor Hocking blue rectangular baking dish size 8x11” to bake a pork tenderloin. I took it out of a 425 degree oven and set it on a granite countertop and seconds later it popped and shattered, spraying glass everywhere. No one was badly hurt.

Bought
Apr 3, 2007, about then
Where
Dunwoody, Georgia: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/4/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170414-69139-2147404376, regarding a blue glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when she took it out of the oven after cooking. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer has contacted Anchor Hocking, but that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170414-69139-2147404376. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 26, 2017, sent to the company Apr 25, 2017, published by CPSC May 16, 2017

The product, in the report: Anchor 1.75 quart glass bowl with lid

I have numerous Anchor and [REDACTED] glass storage bowls. One in particular, an Anchor 1.75 quart bowl has been “disintegrating” around the rim. It’s as if the glass is flaking away. It is meant to be dishwasher safe (as are all of these), yet only this one is chipping away. God knows how much may have gotten into food. I’ve reached out to Anchor twice now and they continue to ignore me. I’ve saved the bowl but stopped using it. It’s COMPLETELY UNSAFE!

Model
Anchor
Bought from
Sears
Bought
Dec 25, 2014
Where
Hallandale Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/4/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170326-CBD08-2147404853, regarding a 1.75 quart glass bowl, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the top of the bowl appears to be chipping. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has reported that she contacted Anchor Hocking, but that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the bowl, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the bowl has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170326-CBD08-2147404853. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 6, 2017, sent to the company May 5, 2017, published by CPSC May 19, 2017

The product, in the report: Bake ‘N’ Store 5 cup baking dish with teal plastic and rubber lid

The consumer set the oven to bake at 350 degrees and placed the dish inside. The dish had bread stuffing. Approximately 10 minutes later, the consumer heard a loud explosion and noticed that the dish exploded. The consumer states that the dish was advertised as oven safe. The consumer indicated that this was the first time she used the dish. The dish shattered into pieces and the consumer threw away the pieces of glass.
The consumer then visited the firm’s website and filled out their contact form; advising them of the incident. The firm advised the consumer to send them the pieces of glass but she no longer had them. The consumer was told that the glass was made of soda-lime and would shatter into large pieces but the consumer stated that the pieces were both large and small. They also suggested that the dish could have been cracked prior to the incident but the consumer said it was not cracked. The consumer was also advised that the dish is discontinued but she is concerned that it is still in the market and it should be recalled.
The consumer also visited Safeway’s website and filled out their contact form; advising them of the incident. The consumer stated that she never received a response from Safeway.

Model
Bake ‘N’ Store 5 cup baking dish
UPC
Unknown
Serial number
Unknown
Bought from
Safeway, Virginia
Bought
Nov 1, 2016, about then
Where
Alexandria, Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170306-330FD-1640986. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 5, 2017, sent to the company Mar 31, 2017, published by CPSC Apr 14, 2017

The product, in the report: About this item Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information. This Anchor Hocking 7-Piece Bakeware Set will come in useful for all your baking needs. From preparing the dough to baking and serving, this set can be extensively used in your kitchen. This Anchor Hocking bakeware set includes a rectangular baking pan, a cake pan, a loaf pan, as well as four custard cups with lids. With see-through sides, you can see your cakes and pastries baking. This Anchor bakeware set makes an excellent gift or a wonderful addition to your existing collection. These items are oven, freezer, microwave and dishwasher safe. This Anchor Hocking 7-Piece Bakeware Set will come in useful for all your baking needs. From preparing the dough to baking and serving, this set can be extensively used in your kitchen. This Anchor Hocking bakeware set includes a rectangular baking pan, a cake pan, a loaf pan, as well as four custard cups with lids. With see-through sides, you can see your cakes and pastries baking. This Anchor bakeware set makes an excellent gift or a wonderful addition to your existing collection. These items are oven, freezer, microwave and dishwasher safe. Specifications Shape Multiple Condition New Material Glass Manufacturer Part Number 82675L9 Color Clear Container Type WRAP Model 82675L9 Finish Clear Brand Anchor Hocking Assembled Product Dimensions (L x W x H) 15.00 x 11.25 x 3.50 Inches Copyrighted https://www.walmart.com/ip/Anchor-Hocking-Bakeware-Set-7-pk/15715127#about-item

The 13x9 glass pan had baked in the oven for 30 minutes at 400F. I went to pull the pan from the oven and set it on top of my stove. Before i could let go the pan exploded like a bomb. Glass went flying across the kitchen. Flew into my food as well. I was baking steaks in the pan at the time. I had to throw the steaks as well as potato salad i had made away due to glass. I am unsure what happened and why the pan exploded. It was not cold in the kitchen the room temperature was 74F the stove was also not cold.

Model
82675L9
UPC
82675L9
Serial number
82675L9
Bought from
Walmart, Massachusetts
Bought
Jul 9, 2016
Where
Orange, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 24, Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking 7-Piece Bakeware Set, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/4/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170305-DA5B9-2147405466, regarding a 13x9 glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when he took it out of the oven and placed it on the surface of his stove. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking and has not submitted the dish for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170305-DA5B9-2147405466. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 21, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 30, 2017

The product, in the report: Anchor Hocking tempered glass baking dish. Received as a gift. Set contained 5 pieces: 2 dishes, 2 lids, 1 carrying bag.

My Anchor Hocking baking dish EXPLODED on Sunday after eating dinner. My family cooked chicken breasts in this glass container, ate the chicken, the dish was cooled, I washed the dish as much as I could but there was some baked on cheese so I filled the dish with the leftover dishwater to soak. We then went to the dining room to play a board game. Maybe 30 minutes later, we heard a loud sound of glass exploding and a waterfall. The dish spontaneously exploded glass ALL OVER THE KITCHEN.

Model
I don’t know
Bought from
I don’t know, it was a gift from my Mom
Where
Honolulu, Hawaii: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/21/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170221-DEFBB-2147406886, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when she soaked it in dish water after cooking. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170221-DEFBB-2147406886. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 20, 2017, sent to the company Feb 2, 2017, published by CPSC Feb 23, 2017

The product, in the report: Glass oven safe clear 8 by 11 inch pan. Imprinted with Anchor on a piece of glass.

On 01/13/2017 my wife and I were baking chicken in two separate bake ware dishes of the same size but different brands at the same time. We were baking at 400 degrees. The oven door was opened during cooking simply to turn the dishes from inside the oven for even heating. When she closed the oven door, the Anchor Hawking dish exploded in the oven sending broken glass everywhere inside the oven. No one was injured as the oven door was shut prior to the explosive shattering.

Model
Unknown
Serial number
Unknown
Bought from
Unknown
Where
Santa Ana, California: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/6/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170120-253BE-2147407857, regarding a 8 x 11 glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when it was inside the oven. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT. A. Identification and Inspection of the Products at Issue Not Performed Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect. To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings: “Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.” Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission. II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170120-253BE-2147407857. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 4, 2017, sent to the company Jan 12, 2017, published by CPSC Jan 30, 2017

The product, in the report: Anchor Hocking Baking Dish - Rectangular 6 cups 1.4L; blue ZLID1913

Incident involving a shattered baking dish exploding in oven. Oven temperature approx 395F, within manufacturer’s recommended range.

Model
ZLID1913
Bought from
Walmart
Bought
Jun 11, 2016, about then
Where
Ottawa, Canada: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking Basic Bakeware, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/13/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20170104-9B1DD-2147408515, regarding a 1.4L glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke in the oven. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20170104-9B1DD-2147408515. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 19, 2016, sent to the company Dec 28, 2016, published by CPSC Jan 23, 2017

The product, in the report: Anchor Hocking ENCORE 9 x 13 clear glass baking dish

I was lifting a 9x13 baking dish out of my kitchen cabinet. The cabinet has slots and is surrounded by inside walls. The temperature of the cabinet was about 72 degrees F. As I started to lift the dish, it exloded in my hand. It did NOT bang against anything. It was NOT dropped. It exploded!

Bought from
Target?, Nebraska
Bought
Oct 1, 2008, about then
Where
Omaha, Nebraska: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/11/2017) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20161219-F49C2-2147409142, regarding a 9 x 13 glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when she removed it from the cabinet. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect. To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20161219-F49C2-2147409142. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 12, 2016, sent to the company Oct 20, 2016, published by CPSC Nov 3, 2016

The product, in the report: 8x11 Anchor glass baking pan

A glass 8x11 baking pan exploded in the oven as I was cooking a spaghetti squash. The squash had cooked for about 20 minutes at 350 degrees when I heard the pan explode. Both the pan and the squash were put in the oven when the oven was cool and in the process of heating up.

Bought from
Bed Bath and Beyond(??)
Bought
Dec 6, 2014, about then
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/1/2016) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20161012-2660B-2147412062, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered while in the oven. Anchor Hocking was glad to hear there were no injuries. We note that the consumer has submitted the dish for inspection. If the consumer wishes to contact Anchor Hocking further, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue
Anchor Hocking has had the opportunity to inspect the product at issue in this claim. Anchor Hocking was able to determine that the product involved in this incident is, in fact, an Anchor Hocking product. The product was manufactured in 2009.
Anchor Hocking completed an inspection for any potential defect or other cause of the failure. Anchor Hocking found that no manufacturing defect or deviation contributed to the breakage. Anchor Hocking’s inspection revealed scratches on the inside surface of the glass as well as a check on the outside bottom of the dish consistent with placing a hot dish on a cold and/or damp surface.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish shattered into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20161012-2660B-2147412062. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 12, 2016, sent to the company Sep 20, 2016, published by CPSC Oct 4, 2016

The product, in the report: TrueFit 3qt. Bake Available on our online store. Click here to buy. features •Anchor Hocking clear glass bakeware •3 qt. Baking Dish •TrueFit plastic lid •Lid BPA Free •Open Stock •Item# 91734TSB

Item: Anchor Hocking Company 9x13 trufit baking pan - glass with silicon lid (•Item# 91734TSB)
first time use, I was baking an eggbake with the product. the product was in the oven for approximately 40 minutes at 350 degrees when it exploded in the oven - catapulting shards of glass on, in and around my oven. Consequently, we are still finding pieces of tiny glass in our kitchen.

Model
91734TSB
Bought from
Target
Bought
Sep 8, 2016
Where
Minneapolis, Minnesota: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/28/2016) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20160912-E0E38-2147414260, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered in her oven. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer has not contacted Anchor Hocking or submitted the glassware for inspection. If he or she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the glassware, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish was not provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glassware
According to the consumer, the glass baking dish shattered in the oven while she was cooking. There is an explanation for this method of failure. Anchor Hocking’s glassware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure, to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the glassware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20160912-E0E38-2147414260. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 6, 2016, sent to the company Sep 14, 2016, published by CPSC Oct 5, 2016

The product, in the report: Anchor Hocking baking dish

September 6, 2016
Consumer Affairs Department Anchor Hocking 519 Pierce Avenue Lancaster, Ohio 43130
Shattered Glass Baking Dish - Injuries, Damage
Dear Consumer Affairs Department:
On September 5th, 2016, I was using one of your glass baking dishes and it shattered spontaneously in my hands upon removing it from the oven. As I had heard of glass baking dishes shattering if placed on a stone counter from the oven, I did not set the dish on the counter top and I did not bump it in any way.
Due to the glass shattering, I received a burn and cut on my arm and a cut on my leg. Thank goodness I was wearing glasses and it was not one of my children who removed the dish!
In addition to suffering injury from the dish shattering, the shooting glass caused the following damage:
• Hot glass melted into my rug. • Glass shards scratched my wood flooring. • I lost a full dinner, which was contaminated with glass and had to be replaced with a dinner out. • The dish was destroyed. I have others that I will not use and must replace.
Attached are photos of the damage. Please contact me to discuss a resolution and what is being done by Anchor Hocking to make consumers aware of the possibility for your baking dishes to shatter. I see on your website that new products come with safety warnings, but that action does not educate consumers who already own your products. I would expect that Anchor Hocking would have in place a full consumer education campaign that includes public service ads and consumer segments on television. I will be filing a complaint with the Consumer Product Safety Commission.
Sincerely,
[REDACTED]
Director, [REDACTED]

Model
I don’t know
UPC
don’t know
Serial number
I don’t know
Bought from
don’t know
Bought
Sep 5, 2016
Where
Victor, New York: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/27/2016) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20160906-12FEE-2147414420, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish broke when she removed it from the oven. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer has contacted Anchor Hocking, but that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect. To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20160906-12FEE-2147414420. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 11, 2016, sent to the company May 19, 2016, published by CPSC Jun 3, 2016

The product, in the report: Anchor Hocking Green TrueSeal 2 cup glass bowl with lid

We use Anchor Hocking Green TrueSeal containers in a variety of sizes from our local Container Store. Last night, while picking up a bowl, my finger slid across the bottom and this happened:
[REDACTED]
A shard of glass about 1/2” long broke loose and pierced my finger, going in one side and out the center. I’ve since read multiple reports of the same glass shards in Amazon reviews of the product.

Model
91687
Bought from
Container Store
Bought
Mar 1, 2016, about then
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/1/2016) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20160511-C8ADD-2147419597, regarding a glass container, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that a glass shard broke away from the product and cut the consumer’s finger. Anchor Hocking was regretful to hear of the injury but glad that it did not require professional medical attention. We note that the consumer has contacted Anchor Hocking, but has not submitted the glassware for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at 519 Pierce Ave, Lancaster, OH 43130, consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the glassware, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the glass container was not provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20160511-C8ADD-2147419597. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 29, 2015, sent to the company Feb 1, 2016, published by CPSC Feb 17, 2016

The product, in the report: 9x13 clear glass dish with an insulated food carrier

(12/24/2015)My brand new casserole dish exploded after being placed in the fridge. I had let the macaroni and cheese cool for five hours before transferring the dish to the fridge. 30 minutes later, it spontaneously shattered.

Model
unknown
Bought from
gift
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/10/2016) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20151229-1B424-1542430, regarding a 9 x 13 glass baking dish, which the consumer identified as potentially being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered after being placed in the fridge. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking or submitted the glassware for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the glassware, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20151229-1B424-1542430. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 30, 2015, sent to the company Jan 7, 2016, published by CPSC Jan 22, 2016

The product, in the report: glass baking dish 7” x 9” or 7 x 11

The dish was in the oven for approximately 35 - 45 minutes. The oven was set to 350 degrees. The consumer went outside to do some yard work and when she returned, she noticed a burning odor. She checked the oven and found that there was a slit in the glass backing dish and some of the casserole had dripped from it down onto the heating element. The consumer turned the oven off and attempted to remove the dish. As soon as she touched the dish with her pot-holder, it began to shatter. The consumer had other baking dishes in the oven at the time and she said glass shards had flown from the cracked dish into the food of the other dishes that were in the oven at that time. As soon as she touched it with her pot-holder, the dish began to shatter even more. There were no injuries.
* The consumer threw away all of the food in the oven, because of the glass in the other dishes.
11/30/2015. The consumer called the mfr. to discuss this matter and their rep. referred her to CPSC to file a report.
The consumer said that she believes that this was only her 2nd time using this smaller baking dish. It came in a set of 2 and the second dish was approx. 9” x 13”, but it was not damaged. The consumer said that she saw several other reports of this type of problem online and she questions why this has not been addressed or corrected.

Bought from
unknown
Bought
Sep 13, 2014, about then
Where
Fairfield, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/19/2016) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20151130-E9D8E-1534890, regarding a glass baking dish. The consumer reported that the baking dish began to shatter while she removed it from the oven. Anchor Hocking was glad to hear that there were no injuries. Upon a review of its records, as a goodwill gesture and because its customers are important to it, Anchor Hocking offered to ship a complimentary replacement baking dish to the consumer. We note that the consumer has submitted the dish for inspection. If the consumer wishes to contact Anchor Hocking further, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has had the opportunity to inspect the product at issue in this claim. Anchor Hocking was able to determine that the product involved in this incident is, in fact, an Anchor Hocking product. The product was manufactured in 2012.
Anchor Hocking completed an inspection for any potential defect or other cause of the failure. Anchor Hocking found that no manufacturing defect or deviation contributed to the breakage. Anchor Hocking’s inspection revealed scratches on the inside surface of the glass.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20151130-E9D8E-1534890. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 26, 2015, sent to the company Dec 4, 2015, published by CPSC Dec 28, 2015

The product, in the report: Glass baking pan shattered in my sisters hands with glass going all over dinner

I was making Christmas dinner and had all of the food prepared and on the counter. I took the pan of dinner rolls out of the oven and the pan exploded in my hands. Sending glass all over ruining a 550.00 Christmas dinner and leaving 6 children and 6 adults with nothing to eat.

Bought from
Walmart, Colorado
Bought
Sep 17, 2015
Where
Colorado Springs, Colorado: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Anchor Harding baking pan, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/15/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20151126-A71D8-2147426344, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered after being removed from the oven. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20151126-A71D8-2147426344. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2015, sent to the company Nov 20, 2015, published by CPSC Dec 14, 2015

The product, in the report: 1.5 at Anchor Hocking glass loaf pan.

I was baking a boxed pumpkin quick bread in my Anchor Hocking glass loaf pan. The oven was at 350 and baked @50 min....as per pkg directions. When the bread was done we took it out and placed it on top of the stove to cool. None of the burners were...or had been on. The stove was warm from baking the bread but that was all. We heard 3 loud noises from the kitchen and the glass had shattered everywhere. I’m so glad we were not by it at the time! I have 2 children and I would hate to think about them getting hurt! It shattered with such force that glass was found in the other room.....more than 10 feet away!! This is NOT acceptable!! Please handle this so no one gets hurt in the future!! Thank you, [REDACTED]

Model
1.5 qt glass loaf dish
UPC
don’t know
Serial number
don’t know
Bought from
don’t know, Texas
Bought
Nov 11, 2014
Where
plano, Texas: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/2/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20151112-BF8F2-2147426798, regarding a 1.5 quart glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered after being removed from the oven and placed on the stovetop. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking to date and that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20151112-BF8F2-2147426798. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 13, 2015, sent to the company Sep 21, 2015, published by CPSC Oct 5, 2015

The product, in the report: Anchor Hocking glass baking dish.

This evening I had a large glassware baking pan explode in my kitchen upon removal from the oven. This baking dish exploded in my boyfriend’s hands leaving glass chunks, shards, slivers and dust all over my kitchen- stovetop, inside of oven door and oven, countertops and floor.
The Anchor Hocking website, on the Bakeware Facts page, states: ... these pieces generally lack sharp edges when it does break, resulting in a lower likelihood of severe cuts from the broken glass.
Likewise, having the bakeware break in a safer manner by breaking into pieces generally lacking sharp edges and shards is a priority.
The bake ware broke into pieces and shards that did contain sharp edges- some pieces were large, long, and sharp. Other pieces were very small and sharp, including a glass dust that I had to wipe and vaccum surfaces several times to remove. I am still not confident that I can safely walk barefoot in my kitchen or use my countertops for food preparation.
We have owned this bakeware for about three years, and have always followed the safety instructions during use.
My family is on a limited budget- I had to throw away the food we were preparing. This product caused an inconvenience, as far as dinner was concerned. But far more concerning is the safety issue this product poses. Luckily my boyfriend has quick reflexes and did not sustain any physical injuries.
I have sent an email to consumer@anchorhocking.com with this same description of the incident

Bought from
walmart
Bought
Nov 1, 2013, about then
Where
Three Rivers, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/1/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150913-459F9-2147428465, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered after being removed from the oven. Anchor Hocking was glad to hear that there were no injuries. Based upon the report, the consumer has contacted Anchor Hocking. We note that the consumer has not submitted the dish for inspection. If they wish to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150913-459F9-2147428465. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 23, 2015, sent to the company Jul 1, 2015, published by CPSC Jul 16, 2015

The product, in the report: Anchor Hocking 4-pc Take n Bake clear glass baking dish in size 9x13. It comes with a plastic blue lid, a microwave heating bag, and a blue carrying case

Anchor Hocking Take n Bake bakeware was sitting on my kitchen counter and just exploded. It was not heated or near anything. It could have been a disaster as I had used it the previous day at a 4 year old birthday party.

Model
3 quart
UPC
7644082258
Serial number
Cl82258OBL11B
Bought from
Bed, Bath & Beyond
Where
Bloomington, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/6/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150623-5C670-2147430848, regarding a 9 x 13 inch glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered sitting on the kitchen counter. Anchor Hocking was glad to hear that there were no injuries. Based upon the report, the consumer has contacted Anchor Hocking. We note that the consumer has not submitted the dish for inspection. If they wish to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to other types of bakeware, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150623-5C670-2147430848. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 4, 2015, sent to the company Jun 12, 2015, published by CPSC Jul 6, 2015

The product, in the report: Clear glass 2 qt. casserole dish

We cooked fish in our glass casserole dish at 500 degrees and when we lifted the dish from the oven, it exploded into hundreds of small pieces. That explosion resulted in burns and cuts.

Where
Mobile, Alabama: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/2/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150604-7CFD4-2147432322, regarding a 2 quart glass casserole dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that she was cooking fish in the glass baking dish with the oven set at 500 degrees. The consumer was removing the dish from the oven when the baking dish shattered. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
The care and use instructions for all Anchor Hocking oven bakeware state that the bakeware is only for use in ovens up to 425° F. According to the consumer, her oven was at 500 degrees. Consequently, Anchor Hocking believes that consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150604-7CFD4-2147432322. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 10, 2015, sent to the company Apr 20, 2015, published by CPSC May 11, 2015

The product, in the report: Anchor glass casserole dish.

April 10, 2015
To Whom It May Concern: In 2014 we purchased an Anchor value pack of 3 glass casseroles from Walmart. Last night (4/9/15) at approximately 5:30PM, we were cooking Cornish Hens in the 5 quart glass casserole. Half way through the cooking process, the glass casserole exploded inside the oven, seconds after I had been attending to the hens. I was cooking the hens according to the directions of a recipe I’ve cooked several times before. We stuffed the hens with rosemary & garlic and cooked them in a 450 degree oven for 25 minutes, then lowered the temperature to 350 degrees and slowly poured 1/3 cup of white wine & 1/3 cup of chicken stock over the hens. Both of these ingredients were at room temperature and I had opened the oven door to lower the inside temperature before slowly pouring the wine/stock mix over the hens. All 3 of the glass casseroles as well as the packaging state the casseroles are safe for conventional ovens which is how we were using it. The clean-up process was horrid, glass and shards were everywhere. We had to use a shop vacuum to clean out the inside of the oven and the surrounding areas. We discovered that the oven door was hit so hard by flying glass that the door now has a vapor leak and the door will need to be replaced. The hardwood floor in front of the oven is a mess. Thank God I had my reading glasses on or I might have received serious injuries to my face not just cuts to my hand or my foot. Needless to say I was a nervous wreck and jumpy the entire night. Even today, thinking about how I could have been seriously injured or maimed, I remain very upset and concerned for others. This morning I googled Anchor glass explosions and discovered that this is a long standing problem with these glass casseroles. Why would you allow these items and packaging to still say safe for conventional ovens with no warnings? I also question Walmart selling this product. What about consumer protection? We have photos of my cuts and the shattered glass casserole. We kept the glass pieces from the shop vacuum for possible further analysis, we have a video of the inside of the oven after the explosion, we have a picture of the temperature of the stove just after the explosion and we have the remaining 2 casseroles from the value pack. We will notify Walmart of the explosion and our concerns for consumer protection. Please contact us if additional information is needed. {REDACTED]

Bought from
Walmart
Bought
Jun 24, 2014
Where
Braintree, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 68, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/28/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150410-FF8F2-2147433830, regarding a 5 quart glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that he was baking Cornish hens in the glass baking dish with the oven set at 450 degrees for 25 minutes. The consumer had just poured 1/3 cup of white wine and 1/3 cup of chicken stock over the hens when the baking dish shattered in the oven. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer has contacted Anchor Hocking, but has not submitted the dish for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
The care and use instructions for all Anchor Hocking oven bakeware state that the bakeware is only for use in ovens up to 425° F. The care and use instructions also state not to add liquids to a hot dish. According to the consumer, his oven was at 450 degrees and he had just added liquid to the dish. Consequently, Anchor Hocking believes that consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150410-FF8F2-2147433830. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 16, 2015, sent to the company Mar 24, 2015, published by CPSC Apr 14, 2015

The product, in the report: lid of small glass bakeware is what shattered. on bottom of dish: Anchor Ovenware CASSEROLE 573 in DIA 20 oz. 145 mm DIA 50 mL OVEN & MICROWAVE SAFE USA 21 1036 NO STOVETOP OR BROILER USE

I had a glass lid explode in my microwave. I was steaming cut vegetables with a couple tablespoons of water. Room temperature veggies, water from the faucet and placed in the microwave. It had been on high for about 2 minutes when I heard an extremely loud bang.
Attached are pictures of what the inside of the microwave looked like.
This glassware is almost brand new. Bought after Thanksgiving (could’ve been after Christmas) at Target as a three pack. Has been used in the oven not more than 3 times total (over the three dishes), always at less than 400 F. Used in the microwave at most a couple times a week (again over the three dishes). They were always washed in the dishwasher.
The print on the bottom:
Anchor
Ovenware
CASSEROLE
573 in DIA 20 oz.
145 mm DIA 50 mL
OVEN & MICROWAVE SAFE
USA 21 1036
NO STOVETOP OR BROILER USE

Bought from
target, Colorado
Bought
Jan 5, 2015, about then
Where
arvada, Colorado: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150316-B3D8D-2147434520, regarding a glass casserole dish and lid, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the lid shattered in the microwave after about two minutes of heating time. Anchor Hocking was glad to hear that there were no injuries. Based upon the report, the consumer has not been in contact with Anchor Hocking. We note that the consumer has not submitted the dish for inspection. If they wish to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the casserole dish and lid have not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish lid “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150316-B3D8D-2147434520. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 9, 2015, sent to the company Mar 17, 2015, published by CPSC Apr 7, 2015

The product, in the report: Anchor Hocking clear glass baking pan 9 x 13 in size.

I am reporting this incident for my son, [REDACTED]. The reason I am reporting this is because I purchased a three piece baking set of Anchor Hocking glass baking pans for him for Christmas in either 2011 or 2012. I am mortified that the product I purchased for him was so dangerous and could possibly cause very dangerous life threatening injuries. Actually after this incident, I did some research about these products and found out that there have been many incidents with this same product that have caused very serious bodily injuries to innocent consumers.
He was baking sausage in an Anchor Hocking glass baking dish, sized 9 x 13, and when he took it out of the oven and put it down on the stove for approximately one minute and he took the sausage out and then walked to the sink and then it blew up as he went to set it down. The pan exploded into many, many shards of glass. Glass shot all around the room, into the sink, all over the counters and even some of the larger glass shards shot across the room, at least 7 - 10 feet.
Needless to say, my son was completely terrified by this event. It took him hours to calm down. It was as if he was in a war zone and a bomb went off, the only difference, and it is a BIG difference, was he was in his own home, in his own kitchen where he should feel safe and sound.
He and his wife gathered and saved the glass from the pan that exploded for evidence. I also have photographs of the aftermath. I am in hopes that your agency can help direct up where to go with this issue and to help prevent this from happening to other innocent consumers.
My son also lost food that he was preparing for his nightly dinner. I feel he should be compensated for the set of pans (three) total, the food cost and something to compensate him for the stress he underwent that night.

Model
Unknown
UPC
Unknown
Serial number
Unknown
Bought from
Walmart
Bought
Nov 12, 2012, about then
Where
Blue Hill, Maine: Mobile/Manufactured Home
Who was involved
Age 25, Male
The reporter’s relation to them
My Child
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150309-CCBFD-2147434705, regarding a 9 x 13 inch glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that her son was baking in the glass baking dish and the baking dish shattered after it was removed from the oven and placed on the stovetop. Anchor Hocking was glad to hear that there were no injuries. Based upon the report, the consumer has not been in contact with Anchor Hocking. We note that the consumer has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150309-CCBFD-2147434705. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 28, 2015, sent to the company Mar 10, 2015, published by CPSC Mar 31, 2015

The product, in the report: 9” x 13” glass baking dish

While I was working is the kitchen, there was a sudden shattering of glass. It took me a moment to figure out what actually broke, but apparently it was my Anchor Hocking 9 x 13 glass pan. I had it sitting on the shelf and it hasn’t been used in over a week.

Where
Quincy, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/13/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150228-4CCAC-2147434978, regarding a 9 x 13 inch glass baking dish. The consumer reported that his glass baking dish shattered in the cabinet. Anchor Hocking was glad to hear that there were no injuries. The consumer has been in contact with Anchor Hocking. Upon a review of its records, as a goodwill gesture and because its customers are important to it, Anchor Hocking shipped a complimentary replacement baking dish to the consumer. We note that the consumer has submitted the dish for inspection. If the consumer wishes to contact Anchor Hocking further, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue
Anchor Hocking has had the opportunity to inspect the product at issue in this claim. Anchor Hocking was able to determine that the product involved in this incident is, in fact, an Anchor Hocking product. The product was manufactured prior to 2000.
Anchor Hocking completed an inspection for any potential defect or other cause of the failure. Anchor Hocking found that no manufacturing defect or deviation contributed to the breakage. Anchor Hocking’s inspection revealed checks and a round piece, likely caused by being placed on a hot stovetop in contravention of Anchor Hocking’s Care and Use Instructions.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
In this instance, Anchor Hocking believes that the product failed as a result of consumer misuse since the dish was placed on a hot stovetop, in contravention of Anchor Hocking’s Care and Use Instructions. This was determined by the checks and characteristics on the bottom outside of the dish.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150228-4CCAC-2147434978. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 23, 2015, sent to the company Feb 2, 2015, published by CPSC Feb 17, 2015

The product, in the report: Anchor Hocking Company 5 quart clear glass baking dish that came as part of a 3-piece set

I just had a glass baking dish explode over my entire oven. I had pasta in the dish, which I placed into an oven heating up to 350 degrees. After a few minutes of being in the oven it just exploded. It was my first time using this particular baking dish.

Model
81235OBL11
Bought from
Target, Connecticut
Where
Connecticut: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking Company, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/11/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150123-146A2-2147436162, regarding a 5 quart glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that she placed the glass baking dish in the oven while it was pre-heating and then the baking dish shattered in the oven. Anchor Hocking was glad to hear that there were no injuries. We note that the consumer reported that she has contacted Anchor Hocking, but has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven.
Anchor Hocking’s glass bakeware instructions state to place in a preheated oven. This is because the oven temperatures can vary during the preheat cycle to over 425°F degrees – the maximum baking temperature of glass bakeware that is also listed on the instructions. Once the oven’s preheated cycle is completed a steady temperature is maintained. The consumer indicated that she placed the baking dish in an “oven heating up to 350 degrees,” which indicates that the oven was not preheated.
Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150123-146A2-2147436162. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 16, 2015, sent to the company Jan 27, 2015, published by CPSC Feb 17, 2015

The product, in the report: Anchor Hocking Trufit Glass Baking Dish - approximately 12 or 13 inches by 8 or 9 inches

Anchor Hocking Trufit Glass Baking Dish has exploded while it was placed in an oven with 350 deg-C approximately for 30min. The food was ruined but luckily no one was hurt. The shattered glass was all over in the oven and it took hours to clean up. Tried to contact Anchor Hocking’s Consumer Affairs Department at consumer@anchorhocking.com by sending emails in Jan 2nd and 12 of 2015, but have not received any reply. Therefore, I have not been able to have the opportunity in order for Anchor Hocking to run the further inspections.

Model
Anchor Hocking Trufit Glass Baking Dish with Lid
UPC
Unknown
Serial number
Unknown
Bought from
Target Brands, Inc
Bought
Jan 31, 2013, about then
Where
Sunnyvale, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/6/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150116-F95AE-2147436434, regarding a 12 or 13 inches by 8 or 9 inches glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that he was baking in the glass baking dish at 350 degrees and the baking dish shattered in the oven. Anchor Hocking was glad to hear that there were no injuries. Based upon the report, the consumer has been in contact with Anchor Hocking. Upon a review of its records, as a goodwill gesture and because its customers are important to it, Anchor Hocking offered to ship a complimentary replacement baking dish to the consumer on January 12 and January 20, but has not received any reply. We note that the consumer has not submitted the dish for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150116-F95AE-2147436434. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 5, 2015, sent to the company Jan 13, 2015, published by CPSC Jan 28, 2015

The product, in the report: Anchor Hocking 9 x 13” glass casserole dish

I was baking granola in conventional oven at 325 degrees. Half of the granola was in an Anchor Hocking GLASS baking dish 9 x 13”. The dish shattered/exploded in the oven sending glass into the other dish as well as throughout the oven. I have another exact same product 9 x 9 and on that dish it says oven safe. Obviously that is not the case. I wrote to the company asking about the product and asking for a partial refund (the dish was part of a 2-piece set) but never got a response.

Bought
Oct 1, 2014, about then
Where
Washington, District of Columbia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/23/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20150105-0A596-1460597, regarding a 9 x 13 inch glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that he was baking granola in the glass baking dish at 325 degrees and the baking dish shattered in the oven. Anchor Hocking was glad to hear that there were no injuries. Based upon the report, the consumer has been in contact with Anchor Hocking. Upon a review of its records, as a goodwill gesture and because its customers are important to it, Anchor Hocking shipped a complimentary replacement baking dish to the consumer. We note that the consumer has not submitted the dish for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. VERIFICATION OF INFORMATION CONTAINED IN COMMENTS AND REQUEST FOR PUBLICATION
Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and Anchor Hocking’s comments related to the report of harm and that the information contained in the comments is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20150105-0A596-1460597. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 14, 2014, sent to the company Dec 22, 2014, published by CPSC Jan 15, 2015

The product, in the report: Anchor Ovenware clear glass baking dish: approximately 12 or 13 inches by 8 or 9 inches

I am writing at the urging of a friend when she saw my photos of my injury. I have photos of oven with second baking dish intact, photos of injuries on leg, photos of oven model, photos of clothing through which glass penetrated, and photos of mess on floor. I will be glad to send.to the appropriate person. (I could not upload them from my [REDACTED] but could send them in an email.)
This incident with exploding glass happened in September when I was canning tomatoes. I roast them in the oven (350 degrees) then carry the baking pan with roasted tomatoes to canning jars approximately four feet away. I have been doing this for at least 10 years with the same three pans: one a metal oven pan, one a 50 year old glass [REDACTED] baking dish, and one a recent Anchor Hocking glass baking dish.
As I lifted (with pot holders) the Anchor Hocking glass baking dish from the oven and began a turn toward the counter with canning jars, the dish exploded in my hands. I am extremely fortunate I was slightly bent and the pan was in a low position at this moment--and extremely fortunate that my grandchildren were not helping at this time!
I called Anchor Hocking and they offered to replace with more baking dishes. Why would I want more of their dishes? I have a second Anchor Hocking glass dish, smaller than the one that exploded. The two were purchased as a set so I was able to identify the brand of the exploding dish. Because we were leaving on a trip and I was able to nurse my own wounds with antiseptic and bandages. I went on with my life. Now a friend happened to look through my pictures and was appalled that I had not informed the government of the extreme safety issue. And, reading on the Internet I see it is not an uncommon event. The pictures will tell the whole story if anyone is interested. I am sorry I didn’t seek medical attention because then it would have been reported at the time and Anchor Hocking would have had to pay something for my medical and hopefully would have had to answer to the government.

Model
Not sure: Second dish says “US 8 1031 No stovetop or Broiler
UPC
?
Serial number
?
Bought from
?
Bought
Nov 15, 2004, about then
Where
Eugene, Oregon: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking (only Anchor on second dish), made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/5/2015) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20141214-B54C3-2147437912, regarding a 12 or 13 inches by 8 or 9 inches glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that she was roasting tomatoes in the glass baking dish at 350 degrees and the baking dish shattered in her hands after she removed it from the oven. Anchor Hocking was sorry to learn that the consumer was injured, but glad to hear that there were no injuries that required professional medical attention. We note that the consumer reported that she has contacted Anchor Hocking, but has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20141214-B54C3-2147437912. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 28, 2014, sent to the company Dec 8, 2014, published by CPSC Jan 2, 2015

The product, in the report: Anchor Hocking Glassware

I was cooking a turkey in Anchor glassware in my oven @ 350 degrees Thanksgiving Day. When I opened the oven the glassware exploded all throughout my oven as well as my kitchen floor. The super hot pieces of glass melted spots in my oriental area rug. Big and very dangerous mess!!! Lucky I did not get glass in my face and eyes.

Bought from
Wegmans
Where
Rochester, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/11/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20141128-FF70F-2147438462, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that she was baking a turkey in the glass baking dish at 350 degrees and the baking dish shattered when the oven door was opened. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has contacted Anchor Hocking, but has not submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20141128-FF70F-2147438462. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 4, 2014, sent to the company Oct 14, 2014, published by CPSC Nov 4, 2014

The product, in the report: Anchor hocking glass dish. 13x9.

Frozen sausage was sitting on counter in anchor glass dish for 4 hours. Was placed in oven. The temperature was 350. Sausage was in oven for 30 minutes. We were in other room when we heard the glass shatter in the oven.

Bought from
Canadian Tire
Where
Winnipeg, Canada: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/22/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20141004-8CF37-2147440403, regarding a 9 x13 glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered in the oven after about thirty minutes of baking time. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not yet contacted Anchor Hocking or submitted the dish for inspection. If they wish to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the baking dish has not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20141004-8CF37-2147440403. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 22, 2014, sent to the company Jun 3, 2014, published by CPSC Jun 17, 2014

The product, in the report: glass casserole with top (set of three) Target product # 070020227

The consumer stated that this was the first time he was using the casserole dish.
The consumer stated that the glass lid on the casserole dish exploded.
The consumer stated that his wife put the dish in the microwave for about 2 minutes or so, to heat up food.
The consumer stated that the glass lid exploded before the microwave time stopped. The consumer stated that the lid exploded into various size pieces (between 0.5 inch to microscopic)
The consumer stated that his wife cut her left hand finger. The consumer stated that the cut was about 1/4-1/2 inch.
The consumer contacted the the corporate office for the retailer. The consumer was informed that they can provide him $25 credit. The consumer did not take the offer and felt that the retailer did not take into consideration the safety hazard.
The consumer stated that he is not going to continue using his microwave. The consumer stated that there could be small glass pieces that.

Model
Unknown
UPC
Unknown
Serial number
Unknown
Bought from
Target, Massachusetts
Bought
Mar 8, 2014
Where
Jamaica Plain, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/16/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20140422-A8E3D-1398718, regarding a glass casserole dish and lid, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the lid shattered in the microwave after about two minutes of heating time. Anchor Hocking was sorry to learn that the consumer’s wife was injured, but was glad there were no injuries that required professional medical attention. Based upon the report, the consumer has been in contact with Anchor Hocking. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the baking dish, Anchor Hocking is unable to determine whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the casserole dish and lid have not been provided, Anchor Hocking cannot do an inspection as to any potential defect, for common misuse or other cause of the failure. Without an opportunity to review the facts and products involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded” into many small pieces. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20140422-A8E3D-1398718. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 25, 2014, sent to the company Apr 2, 2014, published by CPSC Apr 16, 2014

The product, in the report: Anchor Hocking glass bakeware

I was baking chicken in the over with an Anchor Hocking glass baking dish when the dish shattered in the oven.

Bought from
Don’t remember
Where
Clementon, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(4/14/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20140325-87702-2147446040, regarding a glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the glass baking dish shattered while in the oven. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking to date. If they wish to contact Anchor Hocking, they are welcome to do so and Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511, ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered”. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20140325-87702-2147446040. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 11, 2014, sent to the company Mar 20, 2014, published by CPSC Apr 3, 2014

The product, in the report: Anchor Ovenwise Casserole 2 quart with lid, amber color made in USA

Was baking tuna casserole in Anchor Ovenwise Casserole 2qt with lid at 425degrees (oven was preheated) when 5 minutes into baking the lid explode. Larger glass pieces went into the casserole, medium size and tiny pieces of glass went all over oven. I have used this casserole dish many times and did not notice any cracks in the lid.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/1/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20140311-2EBED-2147446480, regarding a two quart casserole dish with lid, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that that they were baking tuna casserole in the oven at 425 degrees when the lid exploded. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking to date. If they wish to contact Anchor Hocking, they are welcome to do so and Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511, ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish lid “exploded”. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20140311-2EBED-2147446480. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 28, 2014, sent to the company Feb 5, 2014, published by CPSC Feb 28, 2014

The product, in the report: anchor hocking glass bread loaf pan

We backed sweet bread in an anchor hocking glass bread loaf pan. It was set on an electric burner element when removed from the oven (to cool). A few minutes later, with no one nearby, the glass loaf pan exploded spraying glass shards throughout the kitchen.

Where
Lansing, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand anchor hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(2/14/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20140128-A8018-2147447738, regarding a glass bread pan, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the pan shattered after it was placed in the oven to bake and then taken out and placed on an electric burner to cool. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking to date. If he wishes to contact Anchor Hocking, he is welcome to do so and Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511, ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the pan, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the pan was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; placing on a stovetop burner or in a broiler; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking pan “exploded.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20140128-A8018-2147447738. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 13, 2014, sent to the company Jan 23, 2014, published by CPSC Feb 13, 2014

The product, in the report: Baking dish 9 x 13, clear glass

Anchor Hocking baking dish exploded in my mother’s oven on Sunday, Jan. 12, 2014. My mother was fixing meatloaf, potatoes, and carrots in a baking dish recently purchased at Wal Mart in Sidney, Ohio. My mother and I have used this bake ware for decades never having a problem with how we used it. We did not know of the changes to the newer product that altered how to use it. We have always been able to put it in the oven and turn it on or program for starting to cook later, with every expectation that nothing would go wrong, it never had before. The baking dish was put in the over then was lit to start heating, minutes later it exploded in the oven. The food inside was still cold, the meat raw not even beginning to get warm. The sound and the was horrendous! After this incident I researched the problem to see what possibly could have caused it. Then I discovered the advice to always put in preheated oven, not a former requirement of the old products. This means this is no longer a safe product to use in programmable ovens where it starts cooking when no one is home. It is difficult for the elderly who have used a product the same way for decades to realize the product has changed, that they are put at risk if their habits are no longer applicable to the new lines of products.

Model
I do not know
Bought from
Wal Mart, Ohio
Bought
Nov 20, 2013
Where
Sidney, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Parent
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/4/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20140113-4AF4B-2147448211, regarding an 9” x 13” glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that her mother placed the dish in the oven while it was pre-heating and then the dish shattered in the oven. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not contacted Anchor Hocking to date. If she wishes to contact Anchor Hocking, she is welcome to do so and Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511, ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded”. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
In addition, Anchor Hocking’s glass bakeware instructions state to place in a preheated oven. This is because the oven temperatures can vary during the preheat cycle to over 425°F degrees – the maximum baking temperature of glass bakeware that is also listed on the instructions. Once the oven’s preheated cycle is completed a steady temperature is maintained.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
Thank you for the opportunity to respond.

CPSC report 20140113-4AF4B-2147448211. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 6, 2014, sent to the company Jan 14, 2014, published by CPSC Feb 6, 2014

The product, in the report: 9x13 Anchor Hocking blue glass casserole pan

I cooked a taco pie casserole in my blue Anchor Hocking 9x13 baking dish. When I took it out of the oven and placed it on my smoothe surface cooktop (not heated), the dish blew up and sent glass 10 feet across the room. I had 28 people in my house for a Christmas party. Glass was everywhere. The food was ruined.

Where
Wildwood, Missouri: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/17/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20140106-734B3-2147448420, regarding a 9 x13 blue glass casserole pan, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the baking dish shattered after it was taken out of the oven and placed on a non-heated cooktop. Anchor Hocking is glad to hear that there were no injuries. We note that the consumer has not yet contacted Anchor Hocking or submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “blew up.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
Thank you for the opportunity to respond.

CPSC report 20140106-734B3-2147448420. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 26, 2013, sent to the company Jan 31, 2014, published by CPSC Feb 24, 2014

The product, in the report: Glass Bakeware

Caller was taking his 9 x 13 glass bake-ware from the shelf when it exploded in his hands.
He had not been baking in the dish and hadn’t baked in it since Thanksgiving which was a month before this report.
The farthest away that the glass from the dish went is four feet and the nearest is inside the kitchen cabinet he was removing it from. He still has the shards from the bake-ware.
The caller’s palm of his left hand has a superficial 1/8” cut with some bleeding which he has treated himself.
He has not contacted the manufacturer and doesn’t know whether he can or not because he has two manufacturer’s glass baking dishes and isn’t sure which manufacturer this particular dish came from because it is now unidentifiable.

Model
9 x 13
Serial number
not available
Bought from
caller does not remember
Bought
Jun 15, 2003, about then
Where
Clio, Michigan: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/6/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20131226-1F29E-1377551, regarding an 9” x 13” glass baking dish, which the consumer identified as potentially being manufactured by Anchor Hocking. The consumer reported that the dish shattered in his hands as he was taking it down from a shelf. Anchor Hocking was sorry to learn that the consumer was injured, but was glad there were no injuries that required professional medical attention. We note that the consumer has not contacted Anchor Hocking to date. If he wishes to contact Anchor Hocking, he is welcome to do so and Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511, ext. 2478. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product, especially since the consumer is unsure as to the manufacturer of the baking dish.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded”. There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20131226-1F29E-1377551. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 12, 2013, sent to the company Jan 3, 2014, published by CPSC Jan 17, 2014

The product, in the report: clear glass bakeware dish 9x13

(12/11/2013) The consumer stated that he was baking chicken in the oven at 350 degrees. After about twenty minutes, he heard a sound that sounded like a handgun going off. He investigated and saw that the glass dish had exploded inside of the oven. The consumer stated that the dish is only about 2 years old.
(12/11/2013) The consumer called the manufacturer. He was advised that the new glass that is being used is safe. The consumer stated that he was asked to send pieces of the glass back to the company. He was also offered a replacement which he did not accept.

Model
unknown
Bought from
unknown
Where
Myrtle Beach, South Carolina: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/10/2014) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20131212-67187-1375145, regarding an 9” x 13” glass baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that the dish was placed in the oven at 350° to bake for twenty minutes, and the dish shattered inside the oven. Anchor Hocking is glad to hear that there were no injuries. Based upon the report, the consumer has been in contact with Anchor Hocking. Upon a review of its records, as a goodwill gesture and because its customers are important to it, Anchor Hocking offered to ship a complimentary replacement baking dish to consumer. Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.
II. Pursuant to 16 CFR § 1102.12(c)(3), Anchor Hocking verifies that it has reviewed the report of harm and the comment related to the report of harm and that the information contained in the comment is true and accurate to the best of Anchor Hocking’s knowledge, information, and belief. Pursuant to 16 CFR § 1102.12(c)(4), Anchor Hocking requests that the Commission publish the comment in the Database, and consents to the publication of the comment in the Database.
Thank you for the opportunity to respond.

CPSC report 20131212-67187-1375145. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Dec 3, 2013, sent to the company Dec 11, 2013, published by CPSC Dec 26, 2013

The product, in the report: Anchor Hocking 9 inch Pieplates (2 Pack) Model number 67301L11; UPC code 0 76440 67301 2

I purchased a 2-pack of Anchor Hocking Glass Pieplates model # 67301L11 (UPC Code 0 76440 67301 2) and one of the plates spontaneously exploded when I picked it up. The pieplate was not exposed to either heat or cold at the time of the incident - I was washing the product with lukewarm water. The glass shards casued a serious laceration on my thumb including a severing of the tendon. I needed hand surgery to repair the tendon and will likely need multiple months of hand therapy in the future. I currently have no use of my right thumb.

Model
67301L11
UPC
0 76440 67301 2
Bought from
Pathmark Supermarket
Bought
Nov 27, 2013
Where
Staten Island, New York: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(12/20/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20131203- 2D4A3-2147449375, regarding 9 inch Pie plates (2 Pack) (Model number 67301L11; UPC code 0 76440 67301 2), which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that his wife was getting ready to wash one of the pie plates on November 27, 2013 when the incident occurred. The consumer further stated that the dish shattered in her hands as she was removing the sticker. Anchor Hocking was sorry to learn that the consumer’s wife was injured. We note, however, that the consumer has not yet submitted the dish for inspection.
Based upon Anchor Hocking’s review of the available records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S 16 C.F.R. 1102.12 COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20131203-2D4A3-2147449375. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 23, 2013, sent to the company Sep 30, 2013, published by CPSC Nov 6, 2013

The product, in the report: 9*13 glass pan

My children and I were eating dinner at the table when a glass dish from anchor blew up all over my son the table and the floor. Thankfully the glass did not injure anyone. we did have to throw away food but that is not the point. the point is that if just one of those pieces would have hit any of my children the right way they would have been injured. I checked the shards they were not hot or even warm to the touch. It randomly blew up.

Model
9*13 glass pan
Bought from
walmart, Washington
Bought
Jun 20, 2013, about then
Where
spokane, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/30/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130923-080DC-2147451625, regarding “a 9 x 13 glass pan”, which the consumer identified as being manufactured by Anchor Hocking and sold by Wal-Mart. The consumer reports the glass dish from Anchor “blew up all over my son and table and the floor.” She further reports that the shards were not hot or warm to the touch. Anchor Hocking is glad to hear no one was injured. Anchor Hocking notes that the consumer has not contacted Anchor Hocking or submitted the dish for inspection to date, but has indicated she intends to do so. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting a hard surface, causing a chip to break off; using improper cleaning materials or utensils; using the dish on a stovetop; placing a hot dish on a wet or cold surface; or adding liquid to a hot dish. In this case, the dish was place on top of another dish, which can cause impact damage to a glass dish, resulting in breakage. Anchor Hocking urges its consumers to carefully read and follow all of its care and use instructions.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130923-080DC-2147451625. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 11, 2013, sent to the company Sep 18, 2013, published by CPSC Oct 25, 2013

The product, in the report: 9x13 anchor glass baking dish

We placed a room temperature 9x13 glass baking pan on top of another glass baking dish which was also room temp. In a few minutes we heard a loud bang and found thousands of pieces of glass all over the kitchen and 8 feet down the hall. The pan had exploded. Thankfully, my husband who was sitting at the kitchen table was unharmed and my 2 year old daughter who was walking down the hall was unharmed. We thank God for His protection!!! There was not any large pieces of glass remaining from the pan only small pieces that were everywhere. We were shocked!!!

Bought from
target
Where
fort mill, South Carolina: Home/Apartment/Condominium
Who was involved
Age 2, Female
The reporter’s relation to them
My Child
As this report names them
Brand Anchor 9x13, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/18/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130407- 20130911-DC58C-2147452135, regarding “a 9 x 13 glass baking pan”, which the consumer identified as being manufactured by Anchor Hocking. The consumer reports the baking dish was at room temperature, when it was placed on top of another glass baking dish, which was also at room temperature. Shortly thereafter, she heard a loud bang and found the baking dish had shattered all over the kitchen. Anchor Hocking is glad to hear no one was injured. Anchor Hocking notes that the consumer has not contacted Anchor Hocking or submitted the dish for inspection to date. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter, other dishes, or hitting a hard surface, causing a chip to break off; using improper cleaning materials or utensils; using the dish on a stovetop; placing a hot dish on a wet or cold surface; or adding liquid to a hot dish. In this case, the dish was place on top of another dish, which can cause impact damage to a glass dish, resulting in breakage. Anchor Hocking urges its consumers to carefully read and follow all of its care and use instructions.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “exploded.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130911-DC58C-2147452135. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 7, 2013, sent to the company Jul 15, 2013, published by CPSC Aug 5, 2013

The product, in the report: Anchor Hocking 10x15” (approx.) -- 1 size up from 9x13” -- clear glass rectangular baking dish. Came with green plastic storage or travel lid.

I had an Anchor Hocking glass rectangular dish approximately 10x15 -- one size larger than 9x13” -- for several years. No apparent cracks or chips on it. It had not been used in a couple months. I reached into my cabinet and put my hand on the handle to lift it up and out (but had not done so yet) and it shattered into hundreds of pieces flying everywhere. I only ended up with one small cut on my hand, but this was the most bizarre thing I have ever experienced.

Bought
Sep 1, 1997, about then
Where
Morton, Illinois: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/25/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130707-2CC5C-2147454451, regarding a 10”x15” glass rectangular baking dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that she reached into her cabinet and put her hand on the handle when the dish shattered. Anchor Hocking was sorry to learn that the consumer was injured but is glad there were no injuries that required professional medication attention. We note, however, that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130707-2CC5C-2147454451. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 3, 2013, sent to the company Jul 12, 2013, published by CPSC Aug 2, 2013

The product, in the report: Approx. 2 qt. glass casserole dish, rectangular

I had a glass casserole dish explode on Monday night, May 27. The dish was given to me probably more than 10 years ago and was part of a set. The dish which exploded was approximately a 2 quart, rectangular dish, with sides about 2 inches high. It exploded inside the oven and no one was harmed. The events related to this are below: Earlier in the evening I removed a stick of frozen butter and put it in the dish on the counter. It probably stayed there 30-60 minutes. I pulled another item out of the oven (thinking it was done) and placed the dish with the butter in the oven (to melt the butter). The oven was probably set at 350-360 degrees. After a few minutes, I realized that the other item was not done, so I removed the dish with the butter and set it on the (glass) stovetop (which was warm to the touch, but one could leave his hand on it and not be uncomfortable). After maybe 10 minutes, I removed the other item from the oven and returned the dish with the butter back in the oven to finish melting the butter. When I came back a few minutes later and checked the dish in the oven with the butter, it had exploded with glass pieces (and butter) all over the oven. I turned off the oven, left it closed, and allowed it to cool before attempting to remove the glass pieces and clean. After it had cooled, I collected the glass pieces and cleaned the oven. I have the glass pieces and paper towels used to clean the oven in a heavy trash bag. The oven has been fully cleaned and vacuumed to remove any remaining small pieces of glass.

Bought from
Gift (Walmart maybe), South Carolina
Bought
Dec 18, 2003, about then
Where
Erie, Colorado: Home/Apartment/Condominium
Who was involved
Age 50, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Anchor Ovenware, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/24/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130703-1894F-2147454570, regarding a 2 quart glass casserole dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported placing a stick of frozen butter into the dish and placed the dish into the oven at 350°-360°. The consumer removed the dish, placed it on a warm stove top, and returned the dish to the oven where it shattered. Anchor Hocking is glad to hear that there does not appear to have been any injuries. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If the consumera wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Based upon the consumer’s report, it appears the dish was placed on a warm stove top. The care and use instructions specifically state not for stove top use. Further, examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product at issue and likely the other small baking dish she reported shattering in a similar manner.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130703-1894F-2147454570. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 27, 2013, sent to the company Jul 8, 2013, published by CPSC Jul 29, 2013

The product, in the report: Clear glass heavy duty casserole dish from Anchor Hocking.

On Tuesday evening July 25th, 2013 I was cooking with a new Anchor Hocking glass casserole dish and had it in the oven for 25 minutes at a temperature of 350 degrees Fahrenheit. The dish belonged to my sister-in-law who got it as a wedding gift in January. It was during the time that I was checking to see that the chicken had cooked all the way through that the glass dish suddenly exploded with a loud “pop” and sent bits and large shards of glass all over the kitchen. One of these shards, approximately 8” in length flew off of the table and imbedded itself in the top of my left foot. After removing the shard an approximate “dime-sized” hole was left in my foot and I had no use of two of my toes. The wound was treated with thorough cleaning, compression, and medical glue. The incident has left me on crutches for a, nurse practitioner recommended, week.

Bought
Jun 1, 2013, about then
Where
Fishers, Indiana: Home/Apartment/Condominium
Who was involved
Age 27, Male
The reporter’s relation to them
Self
As this report names them
Brand Anchor Hocking, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/10/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130627-BCCE4-2147454770, regarding a glass casserole dish, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that he was cooking with the dish on July 25, 2013 (which is likely a typo as that date has yet to occur). The consumer reported an estimated purchase date of June 1, 2013 but also indicated that it was a wedding gift belonging to his sister-in-law who received it in January. The consumer further stated that he was checking on chicken he was cooking in the dish for twenty-five minutes at 350° when it shattered. Anchor Hocking was sorry to learn that the consumer was injured. We note, however, that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If he wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130627-BCCE4-2147454770. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 14, 2013, sent to the company Jun 24, 2013, published by CPSC Jul 16, 2013

The product, in the report: Anchor [glass] pan approx. 10x13, and loaf size pan, also Anchor [glass]

A [glass] baking dish was pulled out of the oven and placed on a warm stove. It appeared fine for a couple minutes until it exploded all over the kitchen and well into the living room at the children’s group home that I work in. This has since happened with a smaller baking dish that was simply removed from the oven, made a terrible noise, and then just popped/broke. It was a loaf sized pan as opposed to a full size baking dish.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Anchor, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(6/26/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130614-4518A-2147455244, regarding a 10”x13” glass loaf pan, which the consumer identified as being manufactured by Anchor Hocking. The consumer reported that she pulled the glass loaf pan out of the oven and placed it onto a warm stove when it “shattered”. Anchor Hocking is glad to hear that there does not appear to have been any injuries. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection. If she wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Based upon the consumer’s report, it appears the dish was placed on a warm stove top. The care and use instructions specifically state not for stove top use. Further, examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; placing a hot dish on a wet or cold surface; adding liquid to a hot dish; or using in a too-hot oven. Anchor Hocking believes there is a chance either supplier or consumer misuse caused or contributed to the alleged failure of the product at issue and likely the other small baking dish she reported shattering in a similar manner.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130614-4518A-2147455244. Submitter: Health Care Professional Search for it on SaferProducts.gov
No one hurt
Made May 1, 2013, sent to the company May 9, 2013, published by CPSC May 31, 2013

The product, in the report: 8x8x2.25in 2qt clear glass baking dish

While cooking scalloped potatoes in my gas oven, the Anchor Hocking clear glass 8x8 2qt cooking dish shattered into more than 50 pieces and causing the door to my oven to slightly jar open, make a very loud sound, and scattering the contents of the pan all over the oven. The oven was preheated to 425F, the dish was in the oven approximately 12 minutes into a 25 minute cooking time. I have owned the cookware piece approximately 3 years and have used it for this exact purpose more than 20 times without incident prior to the sudden shattering.

Model
Oven baking dish
Bought from
Bed bath & Beyond, Minnesota
Where
St Paul, Minnesota: Home/Apartment/Condominium
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/13/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130501-A9ECD-2147456473, regarding a “8x8x2.25 in 2qt. clear glass baking dish”, which a consumer identified as being manufactured by Anchor Hocking. The consumer reported that on May 1, 2013, while cooking scalloped potatoes in his gas oven at 425 degrees F, the Anchor Hocking bake dish “shattered into more than 50 pieces and causing the door to slightly jar open, make a very loud sound, and scattering the contents of the pan all over the oven.” He further noted that he has owned the cookware for over 3 years and used it for this exact purpose more than 20 times without incident previously.
Anchor Hocking is glad to hear no one was injured. Anchor Hocking notes that from our records it does not appear that to date the consumer has contacted Anchor Hocking or submitted the dish for inspection to date, although he indicated he intends to do so. If the consumer wishes to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT.
A. Identification and Inspection of the Products at Issue Not Performed
Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product.
In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. Without an opportunity to review the product involved in the records disclosed, it is impossible to determine the cause of the alleged problem.
B. Consumer Misuse
In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. Examples of this type of mishandling are: hitting the glass on a counter or hard surface causing a chip to break off; using improper cleaning materials or utensils; using on a stovetop; placing a hot dish on a wet or cold surface; overheating; or adding liquid to a hot dish. Anchor Hocking believes the supplier and/or consumer misuse could have caused or contributed to the alleged failure of the product, if its care and use instructions were not followed.
C. Tempered Glass Bakeware
According to the consumer, the glass baking dish “shattered.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware.
Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130501-A9ECD-2147456473. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Apr 7, 2013, sent to the company Apr 15, 2013, published by CPSC May 6, 2013

The product, in the report: oven safe baking pan typically referred to as [REDACTED]

last night (saturday) i had a chicken in a medium sized baking dish made by Anchor Hocking in the oven at 425. (i believe it is Anchor Hocking because the other dish that i bought at the same time was Anchor Hocking). I did also retain some of the shattered glass.
i incorrectly then transferred the baking dish to the stove top grill and did again misuse the product by applying heat to it. the glass exploded sending shards as far as 6 feet away embedding into my clothing. we threw out all permeable items from kitchen area. i took pictures and kept some of the glass. 2 hours later i noticed my eye was irritated. i went to ER to have it checked out. the ER doc numbed my right eye, with [REDACTED] and used fluorescein to help look. he removed something “clear” from the white area and also had me xrayed. he reported seeing a scratch. i will try to make an appointment with an eye doctor monday.
i am 46 years old and experienced in the kitchen. if i could make this error in judgement and put my eyesight at risk, surely others could as well. i believe the company should make the stovetop use warning more pronounced.

Model
i don’t now
Bought from
i don’t know
Where
danville, California: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand i don’t know, made or sold by Anchor Hocking, LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(4/15/2013) Anchor Hocking, LLC: This is a response on behalf of Anchor Hocking to CPSC consumer Report ID: 20130407—339A0-2147457217, regarding a medium sized baking dish, which the consumer states she think was an Anchor Hocking dish, but is unsure of the exact brand. The consumer reported that on April 6, 2013, the consumer had a chicken in a medium sized baking dish. She “incorrectly then transferred the baking dish to the stove top grill and did again misuse the product by applying heat to it.” Then the baking dish “exploded”. Two hours after the incident, she noticed her eye was irritated. She went to the emergency room, where something “clear” was removed and the doctor reported her eye was scratched. Anchor Hocking is sorry to hear of this injury and hopes she is fully recovered. We note that the consumer has not contacted Anchor Hocking or submitted the dish for inspection to date, and indicated she did not intend to. But should the consumer wish to do so, Anchor Hocking’s Consumer Affairs Department can be reached at consumer@anchorhocking.com or 1-800-562-7511 ext. 2478.
Based upon Anchor Hocking’s review of the proposed records, Anchor Hocking responds as follows:
I. ANCHOR HOCKING’S CPSA SECTION 6(b) OBJECTIONS AND COMMENTS ON THE REPORTED CONSUMER COMPLAINT. A. Identification and Inspection of the Products at Issue Not Performed Anchor Hocking has not had the opportunity to inspect or otherwise view the product at issue in this claim. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking products, and in this case the consumer admitted that she did not know the exact brand of the glass dish. Without having the opportunity to inspect the dish, Anchor Hocking is unable to identify whether the product involved in this incident is, in fact, an Anchor Hocking product. In addition, because the dish was not provided, Anchor Hocking cannot perform an inspection as to any potential defect, for common misuse, or other cause of failure. B. Consumer Misuse In Anchor Hocking’s experience, consumer misuse, failure to follow the manufacturer’s instructions, and supplier mishandling are the causes of the overwhelming majority of glass product failures industry-wide. In this case, the consumer admitted to improperly putting the glass baking dish directly on the stovetop and applying direct heat to the dish. This misuse is warned against in a number of places. First, “NO STOVETOP, NO BROILER USE” is molded in capital letters on the bottom of the dish. Second, Anchor Hocking’s bakeware care and use specifically states “Not for use on or under a flame or other direct heat source, including on a stovetop, under a broiler, in a toaster oven or on a grill.” Finally, if this dish came in packaging (it is unclear as the consumer only describes it as a “medium dish”), such packaging also warns that such baking dishes are not to be used for stovetops. Anchor Hocking believes, given the consumer’s description of the incident, her misuse caused the alleged failure of the product. C. Tempered Glass Bakeware According to the consumer, the glass baking dish “exploded.” There is an explanation for this method of failure. Anchor Hocking’s glass bakeware is subjected to a manufacturing process known as tempering or heat strengthening. Tempering is designed to strengthen glass against thermal shock and in the event of a failure to cause the products to fail safely by shattering in many smaller pieces that are unlikely to cause serious injury. The method of failure is actually a safety feature rather than evidence of a defect. Therefore, the consumer’s report of the product shattering into many pieces is actually an indication the product failed as it is designed to with tempered glass, rather than evidence of a defect.
To warn the consumer of this potential, the care and use instructions for the oven bakeware state the following warnings:
“Failure to follow these warnings may cause the product to suddenly fracture into many small pieces, which could result in property damage or serious personal injury from cuts or burns. Scratches from certain cleaning materials and utensils can weaken bakeware causing unexpected breakage when exposed to sudden temperature change.”
Tempered soda-lime-silicate is stronger and more durable, breaks into relatively small pieces generally lacking sharp edges and shards when it does break, and is a more environmentally-friendly product. Tempered or heat-strengthened bakeware is similar, although not identical, to tempering of other glass products where safety is a concern such as automobile windows, sliding glass doors, shower doors, etc. The priority is to eliminate a severe cutting hazard if a break occurs. The alternative form of glass bakeware is made with borosilicate, which is significantly weaker against mechanical breakage (i.e., dropping or hitting hard or sharp objects) and when it does break, it breaks into larger pieces of very sharp glass creating a significant risk of severe cuts, punctures, etc. Another failure mode is thermal shock, which results from a significant and immediate temperature change. Consistent scientific testing for decades has established that tempered soda-lime-silicate and borosilicate glass perform, at least, equivalent in thermal shock resistance. Indeed, Anchor’s testing, when the decision was made to change from borosilicate to tempered soda-lime-silicate in the 1980s, demonstrated a 40% improvement in thermal shock resistance for Anchor’s tempered soda-lime-silicate glass compared to annealed borosilicate silicate glass bakeware. Glass bakeware is not without limitations. While it is a healthier alternative to metal bakeware because no hazardous materials leach into the food, and cooks often prefer it because it helps retain moisture, like all glass, it can break. Manufacturers of glass bakeware, including Anchor, have studied and evaluated the safety of glass bakeware while considering the rigors of cooking. Mechanical breakage (i.e., dropping or hitting hard or sharp objects) is the most frequent failure mode by a significant margin. Accordingly, making the bakeware stronger and more durable against mechanical breakage is a priority. Likewise, having the bakeware break in a safer manner—i.e., relatively small pieces generally lacking sharp edges and shards—is a priority. Tempered soda-lime-silicate glass achieves these goals. Anchor Hocking is proud that it has never had any of its products recalled by the Consumer Product Safety Commission.

CPSC report 20130407-339A0-2147457217. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 29, 2026 and checked Oct 29, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Anchor Hocking pots and pans, not metal

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