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SoleusAir dehumidifiers

119 reports to CPSC, the latest made Jan 5, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 119reports to CPSC
  • Jan 5, 2026the latest report was made
  • Jun 27, 2011the earliest
  • 72with the company’s comments
Brand
SoleusAir
Makers
Soleus International Inc and Gree Electric Appliances, Inc. of ZhuhaiMakers, importers or sellers, as the reports name them
Product
DehumidifiersCPSC’s product type: Dehumidifiers (code 306), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
Other ways the reports write the brand (26)

“Soleus Air”, “Soleus”, “SoleusAir Powered by Gree”, “Soleus Air powered by GREE”, “Soleus air”, “SoleusAir by Gree”, “soleus air”, “SOLEUS”, “SOLEUS AIR”, “Soeus Air”, “Soleuair”, “Soleus (www.soleusair.com)”, “Soleus Air (powered by Gree)”, “Soleus Air CFM-25E 25-Pint Dehumidifier with Humidistat”, “Soleus Air De-humidifier”, “Soleus Air Dehumidifier”, “Soleus Air Powered by Gree”, “Soleus Air by GREE”, “Soleus Air by Gree”, “SoleusAir powered by GREE”, “SoleusAir powered by Gree dehumidifier”, “Soleusair by Gree Dehumidifier”, “Solius Air”, “Solus Air”, “soleus” and “soliuair”

By month

2 reports from February 2025 to January 2026; the most in January 2026, 1. 117 earlier reports, since June 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
January 20261
July 20251
January 20251
September 20241
May 20242
February 20241
August 20232
July 20231
April 20231
July 20222
May 20221
September 20213
August 20213
October 20201
July 20201
October 20191
June 20191
April 20191
December 20181
November 20181
October 20182
August 20181
July 20181
May 20183
March 20181
January 20182
October 20173
September 20172
August 20171
July 20173
June 20172
May 20171
April 20171
February 20171
December 20163
November 20161
June 20161
May 20163
April 20161
March 20161
November 20151
October 20151
September 20152
July 20154
June 20153
May 20154
April 20151
March 20151
October 20142
September 20141
August 20141
June 20143
May 20142
April 20142
March 20141
February 20141
December 20131
November 20132
October 20136
September 201311
August 20134
July 20131
April 20131
August 20121
June 20111

How badly anyone was hurt

  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 1 CPSC: Injury, Level of care not known
  • No one hurt 98 CPSC: Incident, No Injury
  • No incident, no one hurt 1 CPSC: No Incident, No Injury
  • Not said 11 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jan 5, 2026, sent to the company Jan 28, 2026, published by CPSC Feb 13, 2026

    The product, in the report: Dehumidifier

    Caller is reporting that the dehumidifier emanated smoke and flames. He unplugged the unit and used a fire extinguisher to contain the flames. There were smoke damages to the basement where the unit was located. No injuries were sustained from the incident. The manufacturer was not contacted. Caller no longer has the product and feels that this product is dangerous and should be reported.

    Model
    HMT-D70E-A
    Bought from
    Menards, Wisconsin
    Bought
    Jul 8, 2018
    Where
    Muskego, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jul 21, 2025, sent to the company Aug 19, 2025, published by CPSC Sep 3, 2025

    The product, in the report: 70-quart dehumidifier

    The dehumidifier stopped working. The consumer’s husband took it his shop and turned it on, where it started emitting smoke and caught fire. The husband quickly unplugged it, pushed it out outside, and used a water hose to extinguish the fire. There were no injuries, and the damage was limited to the dehumidifier. The consumer tried to contact the firm using the information in her owner’s manual, but the numbers were no longer operational.

    Model
    HMT-D70EIP-A
    Serial number
    04618480105001700629
    Bought from
    menards, Minnesota
    Bought
    Aug 28, 2017
    Where
    Unspecified: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Soleusair, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  3. Seen by a doctor or nurse

    Made Jan 27, 2025, sent to the company Jan 30, 2025, published by CPSC Feb 13, 2025

    The product, in the report: You are already aware of this product -- and DOJ prosecuted the manufacturer, Gree. It was an average sized grey dehumidifier with pump. Hard to say what size, since most of it melted. Unfortunately all specific identifiers are melted.

    Fire caused by spontaneous combustion of a dehumidifier made by Gree. I have been informed that our fire unfortunately happen too late, since the DOJ’s program to compensate victims of Gree’s negligence closed 8 months before our fire. Even still, the DOJ recommended that we report our fire to CPSC.

    Model
    melted off
    Serial number
    melted off
    Where
    holly, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand SOLEUSAIR, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  4. No incident, no one hurt

    Made Sep 15, 2024, sent to the company Sep 20, 2024, published by CPSC Oct 4, 2024

    The product, in the report: Soleus Air Dehumidifier

    Dehumidifier filled house with smoke, fire department called to investigate source. SoleusAir model GM-DEH-45-1. No injuries but luckily we were home to unplug it. I tried to fill out a recall report on their website but have received no response from GREE.

    Model
    GM-DEH-45-1
    UPC
    847654000174
    Serial number
    10008390283
    Bought from
    Menards
    Bought
    Jan 1, 2020, about then
    Where
    Baraboo, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 45, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air by GREE, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    No Incident, No Injury
  5. No one hurt

    Made May 13, 2024, sent to the company May 15, 2024, published by CPSC May 30, 2024

    The product, in the report: SoleusAir powered by Gree dehumidifier, model SG-DEH-45-1, 115V, 60Hz, 45 pints, S/N: 54130000657

    SoleusAir Model SG-DEH-45-1 caught on fire. Product was plugged in and programmed for humidity level in our basement laundry room. No injuries or damage. We were able to put out before catching our gas water heater on fire.

    Model
    model SG-DEH-45-1
    UPC
    64756856183
    Serial number
    54130000657
    Where
    Decatur, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 47, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand SoleusAir powered by Gree dehumidifier, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made May 1, 2024, sent to the company May 3, 2024, published by CPSC May 17, 2024

    The product, in the report: SoleusAir dehumidifier. Model HMT-D70E-A Serial Number 07909280102001800050 purchased 6/19/2018 at Menards in Washington, Illinois

    We have a SoleusAir Dehumidifier in our basement that started blowing the circuit-breaker of the electrical panel two days ago. We plugged it into a different area of the basement (another circuit) and it continue to blow it after about 3-4 minutes. We tried it several different places & it continued to blow circuit -breakers. We unplugged it. It was purchased at Menards in Washington, Illinois on 6/19/18. Model # HMT-D70E-A Serial Number 07909280102001800050 I went in on the Recall List and could not see this particular Model but wanted to inform you of this potential problem.

    Model
    HMT-D70E-A
    UPC
    6000224041
    Serial number
    07909280102001800050
    Bought from
    Menards
    Bought
    Jun 19, 2018
    Where
    Roanoke, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Feb 29, 2024, sent to the company Mar 6, 2024, published by CPSC Mar 20, 2024

    The product, in the report: Dehumidifier gray in color 70 pints in 24 hours

    Soleus Air Dehumidifier , not working, it is blowing the circuit breaker.

    Model
    HMT-D70E-A
    UPC
    unknown
    Serial number
    01257660105001700382
    Where
    Waterford, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 61, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Aug 31, 2023, sent to the company Sep 12, 2023, published by CPSC Sep 26, 2023

    The product, in the report: HMT-70E-A dehumidifier by Soleus

    We moved our dehumidifier up five individual stairs with it an upright position and plugged it in to use it. Ice formed in the back of the unit and it started to get hot. It also was forming moisture in the outside of the unit itself, with water running down the top back edge of the sides of the unit near the cord, creating an electrical fire risk. We unplugged it. Waited 24 hours and plugged in and watched and monitored but it happened again, so we stopped using it. This is a recurring problem with almost every dehumidifier we have purchased. Most were recalled.

    Model
    HMT-70E-A
    Serial number
    5044070102001900465
    Where
    Germantown, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Aug 17, 2023, sent to the company Aug 21, 2023, published by CPSC Sep 5, 2023

    The product, in the report: Brand Name SoleusAir powered by Gree. It was White. We no longer have this item only pictures. We purchased from Menard’s somewhere between 2012-2013

    Saw recall and ours is not on the list. However, it did catch fire. SoleusAir Dehumidifier model SG-DEH-30M-1A

    Model
    SG-DEH-30M-1A
    UPC
    can not read it
    Serial number
    70030000454
    Bought from
    Menards, Iowa
    Bought
    Jan 1, 2012, about then
    Where
    Marshalltown, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 8, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand SoleusAir by Gree, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  10. Hurt, no treatment

    Made Jul 6, 2023, sent to the company Jul 10, 2023, published by CPSC Jul 24, 2023

    The product, in the report: Portable Dehumidifier with Internal Pump

    My husband plugged in our Soleusair Dehumidifier model HMT-D70EIP-A and heard a “pop” noise. He went over to it and there were flames shooting out of the unit.

    Model
    HMT-D70EIP-A
    Serial number
    01257230102001700594
    Where
    Elk River, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand soleusair, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  11. Hurt, no treatment

    Made Apr 27, 2023, sent to the company May 2, 2023, published by CPSC May 16, 2023

    The product, in the report: SOLEUSAir by Greer, Dehumidifier Model GL-DEH-70EIP-6L3

    Unit was running in the basement as usual and all of the sudden smoke appeared and a flame at which point I unplugged he unit before it could cause damage to the home.

    Model
    GL-DEH-70EIP-6L3
    UPC
    847654002109
    Serial number
    10031300050
    Where
    Lincoln University, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand SOLEUSAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  12. No one hurt

    Made Jul 23, 2022, sent to the company Aug 2, 2022, published by CPSC Aug 16, 2022

    The product, in the report: SoleusAir 70 pint portable dehumidifier

    Dehumidifier started running so hot we stopped using it. Blows hot air and seems to not be cycling through defrost. Room temp went to 83, when other rooms were at 75 degrees F. Also, we had the unit off, but plugged in. The electricity went out for a few seconds. When it came back on, so did the dehumidifier, without turning it on. Our home has a [REDACTED] and no unusual electrical issues were found during the outage, like a surge, arc, etc.

    Model
    HMT-D70E-A
    Serial number
    07909390105001800408
    Bought from
    Menard’s
    Bought
    Sep 1, 2018
    Where
    Normal, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Jul 16, 2022, sent to the company Jul 21, 2022, published by CPSC Aug 4, 2022

    The product, in the report: Soleusair Dehumidifier model HMT-D45E-A. Color white. Size 45 pint.

    Soleusair Dehumidifier HMT-D45E-A started smelling hot and is extremely hot to the touch. Worried it could start a fire.

    Model
    HMT-D45E-A
    UPC
    812893020023
    Serial number
    1001000102001500673
    Bought from
    Menards
    Bought
    Jun 7, 2016
    Where
    Maplewood, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 64, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Soleus, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made May 26, 2022, sent to the company Jun 6, 2022, published by CPSC Jun 22, 2022

    The product, in the report: 45 pint dehumidifier

    The dehumidifier was on for about 8 hours and not a drop of water came out of it. The cover for the motor was the part that became extremely hot

    The consumer turned off the machine, unplugged it and placed it outside, because of safety concerns.

    Model
    HMT-D45E-A
    Serial number
    01259640105001700029
    Bought from
    Sears?
    Bought
    May 1, 2017, about then
    Where
    Ortonville, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Sep 9, 2021, sent to the company Sep 14, 2021, published by CPSC Sep 28, 2021

    The product, in the report: SoleusAir powered by Gree Dehumidifier, Model GL-DEH-30-1, 115 Volt,60 Hz, 30-pint capacity, 3.8 amp. High Side pressure 540 PSIG. Low Side Pressure 320 PSIG, Refrigerant charge R410A/5.64oz

    Moultonborough Fire Rescue dispatched for fire alarm activation. Upon arrival detected odor of something burnign within the structure. Found smoke in the basement, determined that the smoke was coming from an overheated SoleusAir Model GL-DEH-30-1 dehumidifier. Scorching found on casing, strong odor coming from unit. The product was being used by a female senior citizen to dehumidify a damp basement. No injuries occurred.

    Model
    GL-DEH-30-1
    UPC
    8 47654 00024 2
    Serial number
    10015360179
    Where
    Moultonborough, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SOLEUSAIR, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Sep 4, 2021, sent to the company Sep 22, 2021, published by CPSC Oct 6, 2021

    The product, in the report: Soleus Air Dehumidifier Model No.

    Dehumidifer was running but not working right so I looked for info online and saw there was a recall.

    Model
    HMT D70E A
    UPC
    6000224033
    Serial number
    07909320103001800252
    Bought from
    Menards
    Bought
    Sep 30, 2020, about then
    Where
    Springfield, Illinois: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Sep 1, 2021, sent to the company Sep 3, 2021, published by CPSC Sep 20, 2021

    The product, in the report: Soleus Air dehumidifier

    I plugged in our Soleus Air dehumidifier at our lake house and turned it on. I walked away and less than a minute later I heard a hissing crackling noises. I walked into the area with the dehumidifier and smelled burning wires. I did not see smoke. I unplugged the unit. I checked and saw there was a recall.

    Model
    SG-DEH-45-1A
    UPC
    647568561835
    Serial number
    65290000542
    Where
    Phelps, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air by Gree, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Aug 18, 2021, sent to the company Aug 20, 2021, published by CPSC Sep 10, 2021

    The product, in the report: soleusair power by r gree white 17 inches tall by 13 wide

    started on fire and burn the fan cord next to it.

    Model
    soeusair power by r gree
    Where
    Green Bay, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand soleusair, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Aug 12, 2021, sent to the company Sep 13, 2021, published by CPSC Sep 27, 2021

    The product, in the report: dehumidifier

    8/9/2021: The dehumidifier stopped working. The fan came on, but he could not hear the compressor. He unplugged it and allowed it to cool down. The consumer then turned it back on and could hear the compressor operating. He waited a while and although the dehumidifier was on, the compressor stopped working. The consumer touched the back of the dehumidifier and found it extremely hot to the touch. He immediately turned it off and unplugged it from the wall outlet to discontinue use of it.

    He’s never had any problems with it in the past.

    The model did not appear to be included in any of the CPSC recall.

    There was no property damage

    Model
    HMT-D70-EA
    Serial number
    600022431706001800676
    Bought from
    unknown
    Bought
    Aug 1, 2021, about then
    Where
    St. Paul, Minnesota: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Aug 7, 2021, sent to the company Aug 12, 2021, published by CPSC Aug 26, 2021

    The product, in the report: Dehumidifier , White and grey 45 ping

    Burning smell coming from Dehumidifier

    Model
    DS1-45E-101
    Serial number
    600020296501001700750
    Where
    Ankeny, Iowa: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Oct 30, 2020, sent to the company Nov 10, 2020, published by CPSC Nov 25, 2020

    The product, in the report: Soleusair dehumidifier - model GL-DEH-70F-2; date code 1212; color white/black (see pictures). Included pictures under the removable water tank next to the compressor; the enclosure was hot enough it deformed (I used a piece of PVC pipe as a straight edge to show the extend of the deformation. When I unplugged the appliance it was too hot to touch in this area.

    Soleusair dehumidifier - model GL-DEH-70F-2; date code 1212 - started to produce white smoke and the back cover of the main enclosure began to deform due to high temperatures. There is a recall on this appliance but not for this date code. Talked to the company several times send pictures of deformed housing, but they are non responsive. This product is a fire hazard.

    Model
    GL-DEH-70F-2
    UPC
    84765002123
    Serial number
    10034690403
    Bought from
    lowes, Virginia
    Where
    Richmond, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand soleusair, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Jul 24, 2020, sent to the company Aug 10, 2020, published by CPSC Aug 24, 2020

    The product, in the report: I have a white Solius Air Dehumidifier. It has a 30 pint front reservoir.

    We were using the Solius Air Dehumidifier in our basement. It caught on fire. We extinguished the fire and put the unit outside once it cooled down.

    Model
    SG-DEH-45-1A
    UPC
    647568561835
    Serial number
    6426000160
    Bought from
    Menards
    Bought
    Oct 13, 2011
    Where
    Kenosha, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Solius Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Oct 20, 2019, sent to the company Nov 14, 2019, published by CPSC Nov 29, 2019

    The product, in the report: SoleusAir by Gree, Model GL-DEH-70P-2s2, S/N 10017090108, Date Code 0212; purchased at Lowe’s on 6/6/12 for $289.00.

    The dehumidifier was being used in the basement to take moisture out of the air. The basement is completely finished and has baby grand in room so humidity needs to be in check. The dehumidifier quit removing moisture and found that it had been recalled due to fire hazard. The back of the unit was very hot to the touch when I shut it off and ceased use. Would like full refund of $289.00 be sent to me being this unit was recalled and I was very fortunate that I averted a house fire.

    Model
    GL-DEH-70P-2s2
    UPC
    847654000310
    Serial number
    10017090108
    Bought from
    Lowe’s
    Bought
    Jun 6, 2012
    Where
    Carver, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Jun 24, 2019, sent to the company Jul 25, 2019, published by CPSC Aug 8, 2019

    The product, in the report: dehumidifier

    (06/19/2019) The consumer smelled burnt plastic. The consumer opened the back of the unit, removed the bucket and saw that the plastic around the motor was warped and had melted.

    The consumer contacted Gree and was advised that the dehumidifier is not included in the recall and that there was nothing that they can do about it.

    Model
    GL-DEH-70-E1P6
    Bought from
    Lowes or Home Depot
    Where
    West Long Branch, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Apr 15, 2019, sent to the company Apr 29, 2019, published by CPSC May 20, 2019

    The product, in the report: Dehumidifier, The product is completely destroyed. I am attempting to get a copy of the receipt for the date of purchase and other information about the product. I have a picture of the damaged, but I cannot upload it.

    On April 7, 2019, a fire broke out in my basement. I usually have my dehumidifier plugged in and running to keep the basement humidity down. There was lots of smoke damage throughout the building. One of the tenants was home and she called the fire department.

    Model
    GM-DEH-30M-1, GM-DEH-45-1, or GM-DEH-70-1
    Bought from
    Menard’s
    Bought
    Jan 1, 2016, about then
    Where
    La crosse, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Dec 3, 2018, sent to the company Feb 5, 2019, published by CPSC Feb 21, 2019

    The product, in the report: dehumidifier

    SoleusAir powered by Gree model: gl-deh-70eip-6

    Compressor unit overheated, melted plastic casing and produced smoke. Once smoke was discovered, unit was unplugged and unit disposed. There is no recall for this specific unit.

    Model
    GL-DEH-70EIP-6
    UPC
    847654002109
    Serial number
    10042170492
    Bought from
    Lowes
    Bought
    Jun 1, 2014, about then
    Where
    Readfield, Maine: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Nov 9, 2018, sent to the company Dec 11, 2018, published by CPSC Jan 29, 2019

    The product, in the report: Portable Dehumidifier - Soleus Air powered by Gree. Color: Gray. Per product manual: Size: 13.5” x 10.3” x 19.5”. Weight: 35 lbs.

    Dehumidifier compressor appears to have seized up, becoming hot enough to produce a burnt plastic odor. This odor alerted the home’s occupants of a problem, at which time the appliance was unplugged and removed from the house’s interior.

    Model
    SG-DEH-45-1A
    UPC
    6 47568 56183 5
    Serial number
    64610000694
    Bought from
    Menards
    Bought
    Jun 11, 2011, about then
    Where
    Indianapolis, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 3, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Soleus Air Powered by Gree, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Oct 29, 2018, sent to the company Dec 17, 2018, published by CPSC Feb 4, 2019

    The product, in the report: Soleus Air 70-pint dehumidifier, “powered by Gree,” model # GL-DEH-70EIP-6 (L3), date code 1212, black, with pump.

    I have a SoleusAir dehumidifier, model # GL-DEH-70EIP-6, date code 1212, which I bought from Home Depot in 2013. The pump option no longer works and I run the unit with the pump turned off, but twice I have caught the pump running continuously even when the control panel shows it as off, and even turning the entire dehumidifier off does not cause the pump to stop running. I have to unplug the unit, and when I do, the prongs of the plug are extremely hot, too hot to touch.

    Before I happened to see what was going on, I noticed many times that the outlet strip it was plugged into had had its internal breaker tripped. Now I know why. This is a fire hazard.

    Model
    GL-DEH-70EIP-6
    UPC
    4765400210
    Serial number
    10031290379
    Bought from
    Home Depot, Maryland
    Bought
    Feb 28, 2013, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Oct 6, 2018, sent to the company Nov 9, 2018, published by CPSC Nov 27, 2018

    The product, in the report: SoleusAir Dehumidifier Model #: GL-DEH-70F-2 date: 0213

    The dehumidified was plugged into receptacle as designed, and while plugged in and using, the receptacle and plug began smoking and caught fire.

    Model
    i don’t know
    Bought from
    Home Depot
    Bought
    Jun 1, 2013
    Where
    St. Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Aug 20, 2018, sent to the company Aug 28, 2018, published by CPSC Sep 12, 2018

    The product, in the report: dehumidifier

    I had not used the dehumidifier for awhile (6mo or so). I was in the basement, noted that it smelled musty and turned on the unit about 2pm. At 4pm the smoke detectors in the house went off. I went downstairs and saw flames shooting about a foot or so out of the dehumidifier. 911 was called. I grabbed a bucket and filled with some water to pour over flames. I repeated this 3 times. Then unplugged the unit. FD came to assess situation and ventilate basement. Fumes were quite bad. We were informed from FD that we may need to have our furniture and carpet cleaned by a restoration company to get smell out. Prior to this incident, the unit frequently tripped our gfi (at least we attributed it to the dehumidifier)

    Model
    SG-DEH-45-1A
    UPC
    4756856183
    Serial number
    66170000320
    Bought from
    Not sure, Wisconsin
    Where
    Janesville, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand soleus air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jul 24, 2018, sent to the company Aug 3, 2018, published by CPSC Aug 17, 2018

    The product, in the report: Soleus Air Portable Electric Dehumidifier Model: GM-DEH-30M/-45-1/or -70-1

    FD responded to a single story ranch style house fire. Homeowner said she was alerted by the smoke detector. She investigated and saw smoke & fire in the basement. She got out & called 911. A portable electric dehumidifier caused the fire & the fire was contained to the dehumidifier. No Injuries.

    Model
    GM-DEH-30M/-45-1/or -70-1
    Serial number
    Unknown
    Where
    MENOMONEE FALLS, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made May 31, 2018, sent to the company Aug 3, 2018, published by CPSC Aug 17, 2018

    The product, in the report: Soleus dehumidifier is gray

    The dehumidifier I purchased has quit collecting water and now has a burning smell.

    Model
    SG DEH 45 1A
    Serial number
    64700000487
    Bought from
    Menards, Minnesota
    Bought
    Apr 10, 2012
    Where
    Prior Lake, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made May 6, 2018, sent to the company Jul 13, 2018, published by CPSC Jul 27, 2018

    The product, in the report: Dehumidifier

    The dehumidifier began tripping our GFCI outlet. It was not plugged into an extension cord or other. It was plugged into the GFCI directly.

    Model
    GM-DEH-45-1
    UPC
    84765400174
    Serial number
    62229944664
    Bought from
    Lowes, Ohio
    Bought
    Mar 6, 2014
    Where
    Columbus, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  34. Hurt, no treatment

    Made May 4, 2018, sent to the company Jul 13, 2018, published by CPSC Jul 27, 2018

    The product, in the report: SOLEUS AIR, POWERED BY GREE, 70 PINT DEHUMIDIFIER

    When using my Soleus 70-pint dehumidifier I noticed that it smelled like something was burning. It was hot to the touch and smoking. My hand was burned when I made contact with the back of the unit near the compressor. I shut it off immediately and unplugged the unit. As soon as the dehumidifier was safe to handle, I took it outside.

    Model
    GL-DEH-70F-2
    UPC
    847654002123
    Serial number
    10044790421
    Bought from
    LOWES, Ohio
    Bought
    Jun 1, 2015
    Where
    Lorain, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand soleus air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  35. No one hurt

    Made Mar 30, 2018, sent to the company Jun 22, 2018, published by CPSC Jul 9, 2018

    The product, in the report: SoluesAir by Gree dehumidifier. Model and serial number were not available due to the extent of the fire damage.

    I am a fire investigator with the Village of Palatine (Illinois) Fire Department. We had a small basement fire that originated in a dehumidifier. The dehumidifier is a SoleusAir by Gree. The model number or serial number was not identifiable due to the extent of damage to the device. Fire Cause and Origin photography has documented the incident and photos are available.

    Where
    Palatine, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jan 12, 2018, sent to the company Apr 11, 2018, published by CPSC Apr 25, 2018

    The product, in the report: SOLEUSAIR Dehumidifier

    I own a SoleusAir dehumidifier and had it located in the basement. I went into basement back in September of 2017 and heard a loud noise coming from the unit. When I checked the unit, I found the motor area to be VERY hot to the touch and the unit was blowing very hot air. I unplugged the unit and figured the motor had seized. I started to do research on line and found the recall information. My unit was affected by the recall. I was very lucky to have heard the noisy unit when I went into the basement. My wife is in the basement daily for a workout and did not know the difference in sound.

    I contacted Gree and completed the recall information. I received the recall package weeks later and promptly sent it in with all required information. It was explained to me at that time that I would receive my refund within 2-6 weeks. It is now January 12, 2018 and I have not received my refund as of yet. I just spoke to Gree and was told they did not receive the return package from me until October 16, 2017 and did not start to process the refund until December 1, 2017. Are you kidding me??? That is ridiculous. They stated they will get the refund to me as soon as possible.

    If a company is involved with a recall such as this, they should be a little more attentive and ambitious to satisfy ALL customers in a timely fashion. This is NOT timely. Furthermore, they won’t even refund the purchase price that I have on my receipt. They will only refund $229. Why?????

    Model
    GL-DEH-70-2 s2
    Serial number
    10014280573
    Bought from
    Lowes, New Jersey
    Bought
    Apr 16, 2012
    Where
    Branchburg, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  37. Emergency room

    Made Jan 10, 2018, sent to the company Mar 27, 2018, published by CPSC Apr 17, 2018

    The product, in the report: Portable dehumidifier

    ALFPD responded to a single family home structure fire. The resident who was home at the time stated the dehumidifier which was operating at this time started on fire. The two occupants were transported to the hospital via ambulance, The remains of the dehumidifier were left at the scene due to further examination of a Private Fire Investigator. The owner of the house did have an owner’s manual which was photographed.

    SOLEUSAIR Powered by GREE models [REDACTED]

    Model
    [REDACTED]
    Where
    Algonquin, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 75, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SOLEUSAIR, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  38. No one hurt

    Made Oct 25, 2017, sent to the company Mar 1, 2018, published by CPSC Mar 15, 2018

    The product, in the report: Dehumidifier. Soleus Air, Model GM-DEH-70-1 Serial Number 10027420252

    Dehumidifier tarted making an unusual noise. Overheated and scorched the plastic housing. Housing is melted and scorched. Had it not been discovered, it would have a fire hazard.

    Model
    GM-DEH-70-1
    UPC
    47654000181
    Serial number
    10027420252
    Bought from
    Menards
    Bought
    Jun 13, 2013, about then
    Where
    Manitowoc, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Oct 22, 2017, sent to the company Feb 20, 2018, published by CPSC Mar 6, 2018

    The product, in the report: SoleusAir 70 pint dehumidifier

    I have a SoleusAir dehumidifier in our basement. The unit was plugged in and operational. I left the basement and went to the 2nd floor of my home to put away laundry. By the time I left the bedroom to head back to the basement the smoke alarms went off. I opened the basement door and there was smoke visible. My husband & I went into the basement and smoke had filled the entire basement and we and could smell something burning. The cord of the dehumidifier was melted and black marks had tracked up the area of the dehumidifier directly above the cord and along the concrete floor. The dehumidifier was plugged into a heavy duty extension cord which was plugged into a wall outlet. If we had not been at home out house would have burned to the ground.

    Model
    GL-DEH-70EIP-6
    UPC
    847654002109
    Serial number
    10044170320
    Bought from
    LOWES, New Jersey
    Where
    Hillsborough, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  40. Hurt, no treatment

    Made Oct 16, 2017, sent to the company Oct 24, 2017, published by CPSC Nov 7, 2017

    The product, in the report: Dehumidifier SoleusAir/Gree #SG-DEH-45 /70

    SoleusAir/Gree Model #SG-DEH-45/70 overheated, started to smoke white and black. Internal flames started within three minutes of the unit turning on. Within 4 minutes, the flames extended beyond the unit, and within 6 minutes, the flames reached 4-5 feet. The unit exploded.

    The unit was in the basement when I heard popping sounds, saw the smoke and flames, and ran the unit upstairs. The flames started as I was unlocking the front door and the unit blew on the front porch. The entire house was filled with black smoke. Three fire departments responded to the scene. I sustained smoke inhalation and minor burns on the arm. The porch brick was scorched.

    Model
    SG-DEH-45/70
    UPC
    Not known
    Serial number
    Not known/unit destroyed
    Bought from
    Menards, Illinois
    Where
    Hawthorn Woods, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  41. No one hurt

    Made Sep 16, 2017, sent to the company Sep 26, 2017, published by CPSC Oct 11, 2017

    The product, in the report: Dehumidifier soleusair powered by gree model (GM-DEH-70-1L3) DATE CODE (MD000013113000) S/N (10027310504)

    I have a soleusair powered by gree dehumidifier and on day I started smelling something hot coming from my basement. When I went down to see what it was the unit was making very loud noise and was super hot to were I was afraid it was gonna start on fire. I promptly unplugged it and had to use a kitchen hot pad to to move the unit from the house. From what I seen when this happened the blower fan wasn’t running. Since the incident I haven’t plugged it back in because I’m afraid it will burn my house down. The model is (GM-DEH-70-1L3) serial #10027310504 and date code (MD000013113000)

    Model
    GM-DEH-70-1
    UPC
    847654000181
    Serial number
    10027310504
    Bought from
    Menards
    Bought
    Jul 15, 2012, about then
    Where
    Marinette, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Sep 6, 2017, sent to the company Jan 10, 2018, published by CPSC Jan 26, 2018

    The product, in the report: Soleus Air De-humidifier Model SG-DEH-70-1 SN:54420000470

    Soleus Dehumidifier, 1 of 2 units being used in my finished basement. Unit was making an unusual sound. The fan was not running, there was a smell of melting plastic. None of the control buttons worked and I could feel heat coming from the unit. I unplugged the unit and monitored it. When removing the water container I saw that the wall behind it was melting and too hot to touch. Thank God I caught this before it started on fire.

    Model
    SG-DEH-70-1
    UPC
    647568561859
    Serial number
    54420000470
    Bought from
    Menards, Illinois
    Bought
    Sep 1, 2015
    Where
    Plainfield, United States: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air De-humidifier, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Aug 22, 2017, sent to the company Aug 30, 2017, published by CPSC Sep 15, 2017

    The product, in the report: Sioux City Fire Rescue has the dehumidifier

    The dehumidifier was running in the basement, when the property owner smell smoke. She saw that the dehumidifier was on fire and then proceeded to extinguished the fire. The fire was isolated to the unit and didn’t spread to nearby combustibles. Sioux City Fire Rescue was able to assist in ventilating the home.

    Model
    SG-DEH-70-1A
    UPC
    647568561859
    Serial number
    65140000320
    Where
    Sioux City, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air Dehumidifier, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jul 18, 2017, sent to the company Apr 6, 2018, published by CPSC Nov 16, 2017

    The product, in the report: Soleus Air dehumidifier Model # GL-DEH-70EIP-6, portable dehumidifier with Internal Pump

    Running the Soleus Air dehumidifier Model # GL-DEH-70EIP-6 in my basement to lower the humidity level. When opening the basement door, I smelled a strong “hot plastic” odor. Tracking down the area where the odor was the most prevalent, led me to the dehumidifier. No real warmth on the outside of the housing. Turned the device off and removed the bucket from the unit. I could see that plastic behind the bucket had begun to deform and melt.

    Given, I bought the unit because of the internal pump, I don’t need to empty the bucket and visit the dehumidifier often. Mainly only to clean out the air filter section. I am glad this issue happened while I was home as I do feel continued operation of the dehumidifier was a fire threat.

    Model
    Model # GL-DEH-70EIP-6
    Serial number
    10044250521
    Bought from
    Lowe’s, New York
    Bought
    Jun 19, 2013
    Where
    Victor, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  45. First aid

    Made Jul 16, 2017, sent to the company Aug 21, 2017, published by CPSC Sep 5, 2017

    The product, in the report: Soleusair powered by Gree, model number SG-DEH-70-1A, Capacity 70 pi ts/D is white and about 2 feet tall.

    We were using the Dehumidifier in our home when it burnt up when I plugged it in and would no longer work.

    Model
    SG-DEH-70-1A
    UPC
    647568561859
    Serial number
    65650000413
    Bought from
    K Mart
    Bought
    May 15, 2016, about then
    Where
    Kearney, Nebraska: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleusair by Gree Dehumidifier, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  46. No one hurt

    Made Jul 2, 2017, sent to the company Oct 6, 2017, published by CPSC Oct 23, 2017

    The product, in the report: SoleusAir powered by Gree dehumidifier. Model GLDEH502L2. Voltage 115v. Rated frequency 60Hz. Capacity 50 pint. Current 5.2A. Hi side pressure 530PSIG. Low side pressure 320PSIG. Refrigerant charge R410A. date code 0212.

    SoleusAir Dehumidifer model GL-DEH-50-2L2 has continuously frozen to the point of smelling like burnt electrical smell. Serious fire hazard. Hot to the touch.

    Model
    GLDEH502L2
    UPC
    63229935219
    Serial number
    10013860346
    Where
    Barnardsville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SOLEUSAIR, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jun 8, 2017, sent to the company Jun 16, 2017, published by CPSC Jul 10, 2017

    The product, in the report: soleus dehumidifier

    My dehumidifier which was purchased from menards caught on fire on April 3, 2017. It did extensive smoke damage to my home.

    Bought from
    Menards
    Bought
    Apr 1, 2014, about then
    Where
    Springfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand soleus, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Jun 3, 2017, sent to the company Aug 15, 2017, published by CPSC Aug 29, 2017

    The product, in the report: 45 Pint Dehumidifier

    This dehumidifier is being used in our home. The unit works sometime and them does not work other times. It will run but does not extract much water from the air. I decided to check into this model and found out it was in recall.

    Model
    SG-DEH-45-1A
    UPC
    6-447568-56183-5
    Serial number
    00990000025
    Bought from
    Don’t Remember, South Carolina
    Bought
    Jun 15, 2015, about then
    Where
    COLUMBIA, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air powered by GREE, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made May 4, 2017, sent to the company May 12, 2017, published by CPSC May 26, 2017

    The product, in the report: Portable Dehumidifier

    Dehumidifier involved in the ignition of combustibles in single family home structure fire.

    Model
    SG-DEH-70-1a
    Where
    Lisle, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air (powered by Gree), made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Apr 16, 2017, sent to the company Apr 24, 2017, published by CPSC May 8, 2017

    The product, in the report: Soleusair SG-DEH-70-1 dehumidifier

    Soleusair dehumidifier tripped the GFI 3 times in our basement so it was taken outside and plugged into our shop. There it tripped the breaker. I unplugged it and brought it outside to try taking it apart. Within seconds it was smoking then burst into flames... And it wasn’t even plugged in. It was put out with fire extingisher in the drive way.

    Model
    Soleusair SG-DEH-70-1 dehumidifier
    UPC
    6234932
    Bought from
    Menards, Wisconsin
    Bought
    May 16, 2011
    Where
    Kaukauna, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 30, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleusair, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Feb 6, 2017, sent to the company Mar 17, 2017, published by CPSC Mar 31, 2017

    The product, in the report: White, Dehumidifier by Soleus Air, Powered by Gree

    We had a Soleus Air, Powered by Gree, dehumidifier in the basement of our home for five years with no issues. Then on January 22, 2017 the unit started smoking, and caught on fire! Luckily we were in the basement when this incident occurred. We were able to get the unit out of the house, and extinguish the flames with our garden hose. Thankfully no personal or property damage happened.

    Model
    SG-DEH-45-1A
    UPC
    647568561835
    Serial number
    65560000641
    Bought from
    Menards, Illinois
    Bought
    Nov 15, 2011, about then
    Where
    Crystal Lake, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir Powered by Gree, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Dec 27, 2016, sent to the company Jan 5, 2017, published by CPSC Jan 23, 2017

    The product, in the report: It is used to take the moisture out of our basement.

    Our dehumidifier has been recalled. We knew nothing about this until the WTHR News. No incident has occurred yet.

    Model
    GM DEH 3M - 1r2
    Serial number
    1007240132
    Where
    Pendleton, Indiana: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  53. Not said

    Made Dec 26, 2016, sent to the company Jan 4, 2017, published by CPSC Jan 19, 2017

    The product, in the report: Soleus Air Dehumidifier model GM-DEH-451.

    My SoleusAir dehumidifier started smoking today. I was alerted by the smoke detector. I checked the for recalls and found out my dehumidifier was on the recall list. Model GM-DEH-451.

    Model
    GM-DEH-451
    Serial number
    10007600748
    Bought from
    Menards, Wisconsin
    Bought
    Sep 9, 2012
    Where
    Green Bay, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  54. No one hurt

    Made Dec 2, 2016, sent to the company Dec 12, 2016, published by CPSC Dec 27, 2016

    The product, in the report: SoleusAir Dehumidifier Model GL-DEH-70F-2L3

    My son noticed our dehumidifier plug was smoking. I was unplugged and there are burn marks on the plug. I contacted the company about this item being part of the recall and I was told ours was not part of the recall.

    Model
    GL-DEH-70F-2L3
    UPC
    847654002123
    Serial number
    10034800263
    Bought from
    Home Depot or Lowes
    Bought
    Dec 1, 2010, about then
    Where
    Baltimore, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Nov 23, 2016, sent to the company Dec 28, 2016, published by CPSC Jan 12, 2017

    The product, in the report: Dehumidifier

    The caller indicates that he was dispatched for smoke in a condominium complex. When the caller arrived, there was a fire in the basement that was limited to a plugged-in dehumidifier situated in an unfinished common area. The caller states that there was a short-length garden hose attached to the dehumidifier so it was not emptied manually. Aside from the unit itself and parts of the ceiling charred, no other damage existed however heavy smoke existed throughout the entire structure. The caller indicates that the condenser and the coil were the only things left from the dehumidifier.

    The caller was told by the consumer that the unit runs continuously and is set to an automated control however the consumer does not remember what percentage it was set to.

    Model
    SG-DEH-25-4
    UPC
    Unknown
    Serial number
    Unknown
    Where
    South Hadley, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Jun 10, 2016, sent to the company Jun 20, 2016, published by CPSC Jul 5, 2016

    The product, in the report: Soleus Air Dehumidifier, Model # SG-DEH-45-1A, Date code MD000100511000

    We own a Soleus Air Dehumidifier Model #SG-DEH-45-1A. It overheated and started smoking. The plastic was melting and we experienced extremely strong fume as well as burning smells. I am not sure if it was on fire but there was a thick haze in the room.

    Model
    SG-DEH-45-1A
    UPC
    647568561835
    Serial number
    72000000911
    Where
    Otley, Iowa: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made May 28, 2016, sent to the company Jun 7, 2016, published by CPSC Jun 21, 2016

    The product, in the report: SoleusAir powered by GREE dehumidifier

    Using a SoleusAir powered by Gree Dehumidifier Model GM-DEH-45-1q3. Unit was in basement utility room. Turned on previous day and ran for approximately 24 hours. On Friday, May 27 2016 the unit overheated and was emitting smoke. We were home at the time and smelled smoke through the HVAC vents in home. Went downstairs to find the unit very hot to the touch, the breaker to the home wiring circuit was tripped. The unit was still emitting smoke. House circuit breaker prevented much worse from happening. Looked up the recall information online with Gree and they state that this serial number is NOT affected by the recall. We had a previous unit that we replaced when it was recalled and this was the replacement.

    Model
    GM-DEH-45-1q3
    UPC
    8465400017
    Serial number
    63229944664
    Bought from
    Menards, Indiana
    Bought
    May 1, 2014, about then
    Where
    Sheridan, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made May 23, 2016, sent to the company May 31, 2016, published by CPSC Jun 14, 2016

    The product, in the report: Dehumidifier, 70 pint, SoleusAir brand, model number GL-DEH-70F-2, date code 0513, “powered by Gree” per the product label.

    My SoleusAir dehumidifier, model GL-DEH-70F-2, date code 0513, was found to be making a strange noise, running but not removing any water from the air, and dangerously hot to the touch. Had there been any flammables in contact with the unit, there would have been a fire. I unplugged the unit immediately and discontinued use. It was purchased from Lowes on 8/17/2013. The incident occurred sometime in January 2016. The label says the unit was manufactured by Gree, which has an outstanding recall for dehumidifiers which overheat. Gree says this particular model is not subject to the recall.

    Model
    GL-DEH-70F-2
    UPC
    84765400212
    Serial number
    10044400465
    Bought from
    Lowes
    Bought
    Aug 17, 2013
    Where
    Candler, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made May 23, 2016, sent to the company Jun 1, 2016, published by CPSC Jun 15, 2016

    The product, in the report: 30 pint Soleus Air Dehumidifier

    Smelled a burning or hot smell in my house. Went down in my basement and found my dehumidifier scorching hot. The compressor part of the unit was running continuously but the fan part of the unit was not running causing it to get extremely hot. I tried to push the power button to shut the unit off, but it would not shut off. Had to unplug it from the outlet to get it to shut off. This seemed like a very dangerous situation so I decided to contact the manufacturer. Went to their website and found out the unit was recalled because it causes fires. Typed my units information and my complete contact information in to their form and it verified that the unit was recalled and that they would contact me. This was three weeks ago and I have not heard anything. This company needs a big fine! They obviously build defective products and do not take their recall obligations seriously. I expected that I would hear from them in a matter of a few days. Had they included a product registration form with the product, they could have contacted people about this issue. I checked some of their new dehumidifiers and they do not include product registration forms with them either. They should not be allowed to sell a product of this nature without keeping track of consumer contact information.

    Model
    SG-DEH-30M-1A
    Serial number
    70000000184
    Bought from
    Menards
    Bought
    Apr 30, 2014, about then
    Where
    Cresco, Iowa: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  60. Not said

    Made Apr 30, 2016, sent to the company May 9, 2016, published by CPSC May 23, 2016

    The product, in the report: SoleusAir powered by GREE, dehumidifier

    I have a SoleusAir Dehumidifier, powered by GREE, model #GL-DEH-30-1, purchased about May 2006. Late last summer and again now when I attempt to turn it on, it trips the circuit breaker to which the plug is attached. I tried cleaning the filter, and also ensured the hose drain was not plugged. Then in searching for how to repair, I came across the CPSC recall notice for these dehumidifiers. Fortunately, the circuit breaker tripping prevented any damage or injury because the unit just wouldn’t run. Obviously, it must have been drawing significant current for this to happen, which could I suppose eventually have led to an electrical fire.

    Model
    GL-DEH-30-1
    UPC
    63419912109
    Serial number
    10014060010
    Bought from
    Home Depot, South Carolina
    Bought
    Apr 25, 2006, about then
    Where
    Hilton Head Island, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir powered by GREE, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Unspecified
  61. No one hurt

    Made Mar 8, 2016, sent to the company Mar 16, 2016, published by CPSC Mar 30, 2016

    The product, in the report: 45 point dehumidifier with a brand name of SoleUSair powered by Gree

    This dehumidifier was being utilized in our basement to keep it dry. The basement is finished and in use on a regular basis. The filter is cleaned every month to ensure proper air flow. At approximately 2230 on the date below we heard a load bang come from the appliance and it began to smoke. We unplugged the appliance and by this time black smoke was rolling out of it. Very soon, flames began emerging from the top of the unit and quickly became larger. We grabbed a bucket, filled it with water and through it on the appliance. At this point we estimate the flames were 2-3 feet high. Once the flames were out we carried it outside and used a hose to apply additional water. No property damage was done except for a few ceiling tiles and the thought of our house burning down!

    Model
    GM-DEH-45-1
    UPC
    4765400017
    Serial number
    10008430282
    Bought from
    Menards
    Bought
    Nov 14, 2012, about then
    Where
    New Bremen, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Nov 29, 2015, sent to the company Dec 7, 2015, published by CPSC Dec 21, 2015

    The product, in the report: Soleusair dehumidifier 30 pint capacity

    My Soleusair dehumidifier was tripping my GCFI so I tested it on a standard plug. When I came back to check the unit smelled like something was burning. After unplugging I checked for a recall. I purchased the unit from Menard’s during the period of the the recall but the Gree site says I am not covered.

    Model
    GM-DEH-30M-1
    UPC
    84765400167
    Serial number
    10027290173
    Bought from
    Menard’s, Illinois
    Bought
    Apr 22, 2013
    Where
    Skokie, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Oct 2, 2015, sent to the company Nov 24, 2015, published by CPSC Dec 9, 2015

    The product, in the report: Dehumidifier

    Caller stated that he is experiencing the same problem as recall# 14-179. Hazard:The dehumidifiers can overheat, smoke and catch fire, posing fire and burn hazards to consumers.

    Caller stated that he entered the basement and it smelled like the room was overheating, he noticed that the odor was emitting from the dehumidifier. Caller unplugged the dehumidifier and then plugged it in again, the same incident occurred. He removed it and placed it in another area and it singed the carpet. He then unplugged it and removed it to prevent a fire.

    (7/2015)Caller stated that he contacted the Claims department who informed him that they would contact the manufacturer on his behalf because it was not part of a recall. Caller stated a few days later that he was informed that they would not honor the claim and that someone would contact him.

    Model
    GLDEH70EIP-6
    Serial number
    10042170350
    Bought from
    Home Depot, Connecticut
    Bought
    Jul 13, 2013, about then
    Where
    Fairfield, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Sep 23, 2015, sent to the company Oct 1, 2015, published by CPSC Oct 16, 2015

    The product, in the report: SoleusAir Model GL-DEH-70EIP-6 dehumidifier. This is a 70 pint unit with a pump.

    I was running the Soleus Air dehumidifier Model # GL-DEH-70EIP-6 in my basement to lower the humidity level. About 6 months ago the pump stopped working, so I went down today to see if the water needed to be emptied from the unit, and something smelled “hot”. When I removed the bucket from the unit, I could see that plastic behind the bucket had begun to melt. I’m glad I went down to check. I’m afraid the house might have caught fire if I hadn’t.

    Model
    GL-DEH-70EIP-6
    Serial number
    1044180074
    Bought from
    Lowes, Indiana
    Bought
    May 1, 2014, about then
    Where
    Brownsburg, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Sep 11, 2015, sent to the company Sep 23, 2015, published by CPSC Oct 7, 2015

    The product, in the report: Dehumidifier 70pint with pump

    This unit was being used to dehumidify my basement. I have been using this unit for approximately 1.5 years without issues with it constantly running 24/7. Just today when I went downstairs into the basement, I had smelled an electrical burning smell. After investigation, I determined that the smell was coming from the dehumidifier, so I turned it OFF and unplugged the unit. The top portion and the sides of the unit were very hot to the touch (not warm). The smell was being emitted from the blower section. Even after it had been turned OFF for 6 hours, the smell persists. As a test, I reconnected the dehumidifier temporarily and it operated fine but the unit was emitting the electrical burning smell. The unit is now disconnected and will be contacting the manufacturer for next steps. This phenomenon does not seem normal at all.

    Model
    GL-DEH-70EIP-6
    UPC
    847654002109
    Serial number
    10044630631
    Bought from
    Lowes, Illinois
    Bought
    Oct 25, 2013, about then
    Where
    Palatine, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir Powered by Gree, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Jul 23, 2015, sent to the company Aug 28, 2015, published by CPSC Sep 14, 2015

    The product, in the report: Dehumidifier, 70 pint

    The consumer stated that they had noticed burning/smokey odor in the last couple of weeks.

    The consumer went down to his basement and noticed some smoke. The consumer touched the dehumidifier unit and felt that it was really hot. He turned off the unit.

    The consumer took out the water bucket and saw faint white smoke being emitted. The consumer stated that all of the plastic around the condensing unit/motor had come down and melted.

    The consumer unplugged the unit.

    The consumer contacted SoleusAir the same day that he discovered the issue. They had a recording asking to contact Gree. The consumer spoke to a representative at Gree and filed a claim [REDACTED]. The representative informed the consumer that his unit is not recalled (under recall #14-179). The consumer was informed that his claim will be sent to their review board and someone will contact him in a week. The consumer stated that it has been over two weeks and he has not heard from Gree yet.

    The consumer called Gree again on 07/23/15 and provided the claim # to the representative. The representative informed him that his unit is not recalled so there was nothing they could do in this case. She informed the consumer to call SoleusAir back and deal with them regarding the incident.

    The consumer contacted SoleusAir on 07/23/15. They informed him that they do not deal with Gree anymore and that he should contact Gree for this matter since they manufactured the unit.

    The consumer has not been able to receive assistance from either SoleusAir or Gree in this matter.

    Model
    GL-DEH-70EIP-6
    Serial number
    10031230342
    Bought from
    Lowe’s, Ohio
    Bought
    Apr 1, 2013, about then
    Where
    Sylvania, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Jul 14, 2015, sent to the company Jul 21, 2015, published by CPSC Aug 4, 2015

    The product, in the report: dehumidifier

    SoleusAIR Dehumidfier purchased 6/2/13 for use in basement was programmed to run when humidity was high on a 4 hr cycle. Unit caught fire while running. Did not through the breaker. We had been experiencing heavy rains through the month so both sump pumps were working hard. Heard something pop but didn’t give it much thought with those pumps going off. Within 15-20 minutes all smoke detectors in my house were going off. There was no visible smoke at this time but something clearly set off both the upstairs and downstairs. Because of that sound quickly checked downstairs and discovered the dehumidifier on fire. Fortunately it was contained to the unit only and I was able to put out with a fire extinguisher. I was to have left the house within 15 20 minutes, I cannot imagine what could have happened had I not been home.

    Model
    GM-DEH-30M-1
    Bought from
    Menards
    Bought
    Jun 20, 2015
    Where
    Sherman, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAIR, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jul 9, 2015, sent to the company Aug 14, 2015, published by CPSC Aug 28, 2015

    The product, in the report: Dehumidifier

    Caller stated that he is experiencing similar problems of Recall#14-179. Hazard: The dehumidifiers can overheat, smoke and catch fire, posing fire and burn hazards to consumers. Caller stated that he smelled a burning odor and when he pull out the water container for the unit he noticed that the plastic had melted. He also researched and found that his model was not part of the recall when he contacted the manufacturer (7/1).

    Caller feels that this product is a fire hazard and should be included in the recall.

    Model
    GL-DEH-70EIP
    Serial number
    unknown
    Bought from
    Lowes, New York
    Bought
    Jul 27, 2013, about then
    Where
    Niskayuna, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  69. Not said

    Made Jul 6, 2015, sent to the company Jul 14, 2015, published by CPSC Jul 28, 2015

    The product, in the report: SoleusAir Dehumidifier, 115V~, 60Hz, 45 pints Model: SG-DEH-45-1 S/N 5466000914

    Last evening, our SoleusAir SG-DEH-45-1 dehumidifier (S/N 5466000914) caught fire. Lots of flames and black smoke billowed from the unit. We were home at the time and after being alerted to the fire by our smoke detectors, rolled the dehumidifier out a basement door and brought it outside. We threw two small buckets of water on it to end the excitement. There was no resulting fire damage, however, our basement will stink for a while due to the fumes produced by the burning unit.

    Model
    SG-DEH-45-1
    UPC
    647568561835
    Serial number
    5466000914
    Bought from
    Home Depot
    Bought
    Jun 1, 2010, about then
    Where
    North Oaks, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  70. No one hurt

    Made Jun 16, 2015, sent to the company Aug 12, 2015, published by CPSC Aug 26, 2015

    The product, in the report: Dehumidifier

    The consumer indicates that although his unit sounds like it is working properly, for the past two weeks it has not been removing moisture from his home. The unit runs twenty-four hours a day, seven days a week.

    06/16/2015 - Curious as to why his unit was not working properly, the consumer proceeded to check his unit. At first, he had to wait for it to cool down as he noticed how hot it was to touch. When he opened the unit, he noticed several components inside it that were either losing their form from excessive heat; the compressor was so hot that the housing was melting because it was touching the compressor. The water pump was also affected.

    The consumer indicates that he never noticed any smoke surrounding the unit. He informs that the fan was working properly.

    The consumer contacted the manufacturer and explained to a representative the issues he has been having with his unit. Upon looking up his specific model, he was informed that his dehumidifier is not included in a recall. Because his unit is not recalled, he was not offered a remedy but was informed that he should unplug and stop usage of his unit, as well as that he will be receiving a call from the manufacturer the following week.

    The consumer has no injuries nor previous incidents to report. The consumer believes this product poses a safety hazard.

    Model
    GL-DEH-70EIP
    Serial number
    10031240464
    Bought from
    Lowe’s, Ohio
    Bought
    Jun 15, 2013, about then
    Where
    Beavercreek, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Jun 5, 2015, sent to the company Jun 15, 2015, published by CPSC Jun 29, 2015

    The product, in the report: dehumidifier, Soleus air 45 pint

    Early on a Sunday morning we were awakened by the overwhelming odor of something burning.

    After searching the house we found the Soleus air dehumidifier powered by Gree model # SG-DEH-45-1 belching smoke. We immediately pulled the plug. Had we not been home, I am not sure what would have happened.

    The unit in the basement was not operating but it was still smoking. We shut the breaker on the electrical panel off and pulled the plug on the unit, when we finally located the source of the smokey odor.

    We searched online and learned that the product had been recalled. We were unaware of the recall until the unit smoked.

    Serial number
    sn 59720000385
    Bought from
    Home depot
    Where
    New Hope, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Jun 2, 2015, sent to the company Jun 10, 2015, published by CPSC Jun 24, 2015

    The product, in the report: Soleus Air Dehumidifier Model: GL-DEH-70F-2 L3 S/N: [REDACTED] UPC Code: 847654002123 Made in China Date Code: 0513 Pictures are available, but I can not upload them to the sight. The pop up window for the Add Photos / Documents does not contain any options to select.

    A Soleus Air dehumidifier overheated causing the plastic bottom of the unit to deform and discolor the carpet in my basement (I will try to attach pictures). I was very lucky that I went to check the water collection bucket or the dehumidifier could have caused a fire. On 14 May 2015 I called Soleus Air to report the issue, but I was instructed to call the Gree Recall Center. On the same day I notified the recall center of my issue, but they could only take a report and issue a reference number ([REDACTED) due to fact that my unit is not on the recall list. The following is the information for my dehumidifier:

    Soleus Air Model: GL-DEH-70F-2 L3 S/N: [REDACTED] Made in China Date Code: 0513

    The recall center told me Soleus Air would contact me. After not hearing from Soleus Air, I contacted them on 20 May 2015. I was informed that Soleus Air knew nothing of the reference number, and that I should be hearing from the recall center. The only other option they said I had was to contact the Consumer Protection Safety Commission. On the same day, the recall center told me to wait a week or so for the reference number to be processed through their system. I contacted the recall center again on 1 June 2015, and was told to contact Soleus Air since the unit is not part of the recall.

    It’s pretty clear to me now that no one wants to take responsibility for an overheating dehumidifier that is not on the recall list. The unit is unsafe and should be added to the recall list as dangerous fire hazard.

    Model
    GL-DEH-70F-2 L3
    UPC
    847654002123
    Serial number
    10044010302
    Bought from
    Lowes, Ohio
    Bought
    Aug 3, 2013, about then
    Where
    Liberty Township, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made May 29, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 21, 2015

    The product, in the report: Dehumidifier, 70-pint

    The consumer stated that the compressor does not start on the dehumidifier and the unit severely overheats. The consumer stated that the plastic trout around the compressor warped. The consumer stated that the compressor is so hot that it can’t be touched. The unit also has an overheating odor.

    The consumer spoke to SoleusAir and they informed him that the unit is out of warranty. They provided some cleaning instructions but the consumer has already followed the necessary steps.

    The consumer stated that he spoke to a representative with Gree. The consumer was informed that his unit has the same issue as the recalled units, and it is a fire hazard however his unit is not included in recall (#14-179) since the manufacturing date falls out of the recall range.

    The consumer stated that he took the unit to a local authorized repair shop. The technician informed the consumer that the compressor was severely overheating and presented a fire risk. The consumer was informed to not plug the unit back in and discontinue use.

    Model
    GM-DEH-70-1
    Bought from
    Menards, Wisconsin
    Bought
    May 25, 2013, about then
    Where
    Atlantic Mine, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  74. Not said

    Made May 26, 2015, sent to the company Jun 29, 2015, published by CPSC Jul 14, 2015

    The product, in the report: dehumidifier

    (06/2014) The consumer noticed a mark about the size of the unit on the carpeting. The consumer thinks that it is a burn mark. The dehumidifier still works.

    (05/22/2015)The consumer contacted the manufacturer. She was advised to send a photo and model number.

    Model
    GL-DEH-70EIP6
    Serial number
    10041530036
    Bought from
    Lowes, Pennsylvania
    Bought
    Jun 1, 2013, about then
    Where
    Ligonier, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  75. No one hurt

    Made May 14, 2015, sent to the company May 26, 2015, published by CPSC Jun 9, 2015

    The product, in the report: white SoleusAir 45-pint dehumidifier model GM-DEH-45-1

    I plugged in our SoleusAir Model GM-DEH-45-1 (purchased at Menards on 6/8/12) for the first time since we stopped running it in fall. The fan and humidistat ran, but I realized there was no water being removed from the air. When I went down later to check on it, it smelled like something had burned and I later realized the unit was warm. When I went online this morning to check whether others had had problems with this dehumidifier I learned of the recall.

    Model
    GM-DEH-45-1
    UPC
    6234931
    Serial number
    10008410128
    Bought from
    Menards, Wisconsin
    Bought
    Jun 8, 2012
    Where
    Eau Claire, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made May 5, 2015, sent to the company May 13, 2015, published by CPSC May 28, 2015

    The product, in the report: SoleusAir Dehumidifier, Model SG-DEH-45-1A,

    SoleusAir Model SG-DEH-45-1A caught fire

    Model
    SG-DEH-45-1A
    Serial number
    22003601003
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 18, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Apr 22, 2015, sent to the company Apr 29, 2015, published by CPSC May 13, 2015

    The product, in the report: Soleus Air Model SG-DEH-45-1dehumidier - white plastic case

    Soleus Air Model SG-DEH-45-1 dehumidifier in basement caught fire in middle of night and caused considerable soot damage throughout the house.

    Fortunately, there was no structural damage to the home, but again, considerable soot damage especially in basement, but also to entire 1st floor of home.

    Model
    SG-DEH-45-1
    UPC
    6234931
    Serial number
    unknown
    Bought from
    Menards, Ohio
    Bought
    Apr 27, 2011
    Where
    Lima, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Soleus Air powered by GREE, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Mar 13, 2015, sent to the company Mar 24, 2015, published by CPSC Apr 7, 2015

    The product, in the report: Soleus dehumidifier, white

    our Soleus dehumidifire started on fire in our basement. we have a lot of fire damage in the basement and smoke damage the rest of the house.

    Where
    RANDOM LAKE, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 3, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Soleus, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  79. Not said

    Made Oct 16, 2014, sent to the company Oct 24, 2014, published by CPSC Nov 7, 2014

    The product, in the report: Gree Soleusair dehumidifier -- 70 pints

    Soleusair dehumidifier very hot and burned rug underneath. I have pictures of the burnt rug.

    Model
    GL-DEH-70F-2
    UPC
    4765400212
    Serial number
    10035420376
    Bought from
    Lowes
    Bought
    Apr 15, 2013, about then
    Where
    Cohasset, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  80. Not said

    Made Oct 8, 2014, sent to the company Oct 17, 2014, published by CPSC Oct 31, 2014

    The product, in the report: not working

    coolant leak out

    Model
    gl-deh-30-1
    UPC
    4765400024
    Serial number
    10015410435
    Bought from
    lowes, North Dakota
    Bought
    Nov 13, 2012
    Where
    breckenridge, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  81. No one hurt

    Made Sep 23, 2014, sent to the company Oct 1, 2014, published by CPSC Oct 16, 2014

    The product, in the report: GREE SoleusAir dehumidifier. Model and serial number destroyed

    FD responded to a reported basement fire. On arrival found a dehumidifier burning (smoke and flames) in the basement. Fire was extinguished, fire damage confined to appliance, smoke damage throughout home.

    Where
    Webster, New York: Home/Apartment/Condominium
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  82. Not said

    Made Aug 25, 2014, sent to the company Sep 3, 2014, published by CPSC Sep 17, 2014

    The product, in the report: Soleus air dehumidifier model# GM-DEH-45-1, serial# 10007930825

    Fire involving Soleair Dehumidier model# GM-DEH-45-1 on 8/22/14 at 11:30AM CST.

    Model
    GM-DEH-45-1
    UPC
    847654000174
    Serial number
    10007930825
    Where
    Watertown, Wisconsin: Other
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Solus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  83. No one hurt

    Made Jun 6, 2014, sent to the company Jun 18, 2014, published by CPSC Jul 2, 2014

    The product, in the report: Gree SoleusAir 70 pint dehumidifier

    I have a Gree SoleusAir 70 pint dehumidifier. The unit has been in use in my basement. It overheated and filled my basement with smoke and electrical “hot” smell. I identified that it was coming from the dehumidifier and unplugged the unit before there was any significant damage to my home.

    I checked and there is a recall, but my specific number is not on the list. I phoned the company and they were unable to assist me because it was not included at this time.

    I believe that it should be included given the large number of problems with the units manufactured during the same time as mine.

    I am looking for help to get it added. I was very lucky that I was home at the time of the incident or I may not have been so lucky. I also have a 4 year old in my home and can not allow myself to think of how terrible it could have been if there had been a fire.

    Thank you for your help.

    Model
    GL-DEH-70F-2L3
    UPC
    47654 0212 3
    Serial number
    10040610489
    Bought from
    Lowe’s
    Bought
    Aug 1, 2013, about then
    Where
    Delaware, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jun 5, 2014, sent to the company Jun 13, 2014, published by CPSC Jun 27, 2014

    The product, in the report: A SoleusAir 30 pint dehumidifier, Serial No 6500000926, Model SG-DEH-30M-1A

    We purchased at Menards in Cedar Rapids, IA a SoleusAir by Gree Dehumidifier on April 14, 2011, Model SG-DEH-30m-1A, Serial No. 65100000926, MD000021511000. A few days ago, I noticed no water running out of the hose. Checked the case and it was extremely hot. The compressor was overheating. We unplugged it. Fortunately, we caught it before it caught on fire. Since this was recalled, shouldn’t we get a refund on it? We received no recall notice on this. A friend informed me of this web site as he also had trouble with his dehumidifier, thus I found out that our unit is under the recall notice. Is there any way of getting a refund on this? Since we now need to get another dehumidifier, how do we determine what kind and brand to purchase. Is there any dehumidifier that is safe to have? I understand that most of the parts are manufactured in China. Is this correct?

    Model
    SG-DEH-30M-1A
    UPC
    647568561880
    Serial number
    65100000926
    Bought from
    Menards, Iowa
    Bought
    Apr 14, 2011, about then
    Where
    Mount Vernon, Iowa: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir by Gree, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Jun 2, 2014, sent to the company Jun 10, 2014, published by CPSC Jun 24, 2014

    The product, in the report: Soleus Air by Gree Model GL-DEH-50-2l2 SERIAL # 10014050469 Date Range is 1211

    The dehumidifier that we have has been freezing over in the back next to the air filter. We would cut off the unit and defrost and restart, but it still continues. We have the filter clean. We have defrosted the unit a total of 4 times. We have checked on the internet and found the unit that we have has been recalled. The unit will have ice accumulations on the filter in the rear about 3-4 inches thick. The unit continues to run without stopping. The unit is now unplugged and removed from service.

    We have a Soleus Air by Gree. Model number is GL-DEH-50-2. SERIAL # is 10014050469 Date Range is 1211.

    Model
    GL-DEH-50-2l2
    UPC
    847654000303
    Serial number
    10014050469
    Bought from
    Llowe’s, Virginia
    Bought
    Sep 22, 2011, about then
    Where
    Abingdon, Virginia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  86. Not said

    Made May 30, 2014, sent to the company Jun 9, 2014, published by CPSC Jun 23, 2014

    The product, in the report: got notice of the recall for this item. when I removed it from service noticed black scorch marks around the produce. Thank God I got it out of there in time or I probably would of had a fire. Scary, scary, scary!!!!

    I just received a notice from Amazon that the dehumidifier I purchased is being recalled. Fortunately I haven’t experienced a fire, YET, but when I pulled it out of service noticed black scorched marks around the item. All I can say is WOW, how lucky am I!!

    Why is crappy stuff from China making it into this country. We have had dry wall, now dehumidifiers plus other stuff.

    Model
    SG-DEH-70-1
    Serial number
    60630000180
    Bought from
    amazon
    Bought
    Jun 10, 2011
    Where
    bena, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  87. No one hurt

    Made May 29, 2014, sent to the company Jun 10, 2014, published by CPSC Jun 24, 2014

    The product, in the report: Product is standard dehumidifier. Using hose for continuous operation.

    Dehumidifier was in regular use in the basement, set at a humidity level and allowed to turn on and regulate as needed. Last month I smelled a burning plastic/rubber smell and traced it to the dehumidifier which was smoking slightly and smelling badly. It was unplugged, and I looked for recall or safety information.

    Model
    GL-DEH-45-2
    Serial number
    10014981036
    Bought from
    Home Depot
    Bought
    Jun 11, 2012, about then
    Where
    maple grove, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Apr 28, 2014, sent to the company May 7, 2014, published by CPSC May 21, 2014

    The product, in the report: SoleusAir GL-DEH-70EIP-6 Portable Dehumidifier with Internal Pump

    I was using the product to dehumidify my basement. I had turned it on and went downstairs after it had been running for about 1.5 hours, and I smelled something electrical burning. I determined that the smell was coming from the dehumidifier, so I turned it off and unplugged the unit. I removed the drawer, which felt warm, and the round housing inside was hot to the touch. The smell was coming out of the top of the unit where the air is blown out by the internal fan.

    Model
    GL-DEH-70EIP-6
    Serial number
    10044740505
    Bought from
    Lowes, Missouri
    Bought
    May 5, 2013, about then
    Where
    Ballwin, Missouri: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir Powered by Gree, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  89. Not said

    Made Apr 18, 2014, sent to the company Apr 25, 2014, published by CPSC May 9, 2014

    The product, in the report: soleusair dehumidifier by Gree

    I currently own a Soleusair dehumidifier model # SG-DEH-70-2 which i have been using for a year or 2, although not exactly sure, the machine is making loud vibrating noise and emitting a burnt smell. It has been off since then after i immediately noticed the potential threat of overheating, the said product was purchased from a local home depot store.

    Model
    SG-DEH-70-2
    UPC
    647568776062
    Serial number
    01220000131
    Bought from
    home depot, New Jersey
    Bought
    May 1, 2013, about then
    Where
    new milford, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Unspecified
  90. No one hurt

    Made Mar 24, 2014, sent to the company Apr 4, 2014, published by CPSC Apr 18, 2014

    The product, in the report: Dehumidifier

    My husband and I purchased a Dehumidifier from Lowe’s on 3/19/2012 for $259.00 + Sales Tax. The dehumidifier was a Soleus SG-DEH-70-2 / MD000121511000. The unit ran for some time and then, while we were home, we smelled the unit burning. We unplugged it and afterward, tried a few times to see if it would run. It never did run again. Due to problems locating a proper recycling/disposal facility, the unit stayed around our house.

    Looking back on the incident, we should have notified you right away as it may have helped other people.

    It was fortuitous that the unit never ran again and yet stayed around our house, as the recall was issued and we had to return the applicable parts for a refund. We have just received our refund check for $202.50. Although we are pleased to be refunded at least part of our costs, we are wondering why we were unable to submit our receipt and receive a refund of the purchase price.

    There were a number of fortunate occurrences for our issue - our house, rescued animals, and 89 year old mother were harmed as a result of the dehumidifier’s problems, we were home at the time of the problem, the unit stayed around due to our inability to find a proper facility, and we were able to receive almost 80% of our purchase price back.

    We realize recalls are tough and thank you for your work on this issue. If there is an option to submit our receipt, we will happily do so.

    Thank you!

    Model
    MD000121511000
    Serial number
    SG-DEH-70-2
    Bought from
    Lowe’s
    Bought
    Mar 19, 2012
    Where
    Union, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Feb 18, 2014, sent to the company Mar 12, 2014, published by CPSC Mar 27, 2014

    The product, in the report: Dehumidifier

    Caller stated that the dehumidifier was in use for 3 months constantly and he returned home to an odor of burning plastic. His spouse tried to power off the unit but it would not power off it had to be unplugged. The following day it was re-plugged and the same incident occurred.

    2/17/14 The manufacturer was contacted and he was advised that the unit was not part of a recall and to return it to the store because it was under warranty.

    Caller felt that he experienced similar problems of Recall number 13-283: Hazard:The dehumidifiers can overheat, smoke and catch fire, posing fire and burn hazards to consumers.

    Model
    sg-deh-70e
    Serial number
    10080700026
    Bought from
    Lowes, Pennsylvania
    Bought
    Nov 4, 2013
    Where
    Volant, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Dec 15, 2013, sent to the company Dec 23, 2013, published by CPSC Jan 8, 2014

    The product, in the report: SoleusAir dehumidifier Model SG-DEH-45-1 Serial # 54040000835 Date code 000032510000

    Our SoleusAir dehumidifier (model SG-DEH-45-1) (SN 54040000835) (MFG date MD000032510000) was tripping the circuit breaker in our electrical panel. When I took the water catching structure off the unit, I could see discoloration caused by overheating, and the same area that was discolored was also disfigured due to the heat melting the area.

    Model
    SG-DEH-45-1
    Serial number
    54040000835
    Bought from
    Mills Fleet Farm
    Where
    Cochrane, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Nov 6, 2013, sent to the company Nov 15, 2013, published by CPSC Dec 2, 2013

    The product, in the report: Soleusair Dehumidifier Model SG-DEH-45-1 SN-50004558996 MD000043010000

    Unit got to hot to touch on the backside of the unit. Soleusair model SG-DEH-45-1.

    Model
    SG-DEH-45-1
    Serial number
    50004558996
    Bought from
    Home Depot
    Where
    Minnesota: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleusair, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Nov 4, 2013, sent to the company Nov 12, 2013, published by CPSC Nov 26, 2013

    The product, in the report: 70 pint dehumidifier

    I have a Soleus dehumidifier that started overheating badly as if it was going to catch on fire. We unplugged it before anything happened, and it smelled like burned electronics. The unit was extremely hot to the touch.

    Our model number is not on the recall list, but it should be:

    SG-DEH-70E-2 manufacture date: 4/23/13 serial number: 81390000504

    Model
    SG-DEH-70E-2
    UPC
    647568776901
    Serial number
    81390000504
    Bought from
    iAllergy.com
    Bought
    Jun 4, 2013
    Where
    Norwich, Vermont: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Oct 26, 2013, sent to the company Nov 4, 2013, published by CPSC Nov 19, 2013

    The product, in the report: Soleus Dehumidifier SG DEH-45-1

    We purchased a Soleus dehumidifier approximately 1 to 2 years ago. The dehumidifier started smelling like it was getting hot then it had a electrical arc and started smoking. My husband got the unit to the putside door when it bursted into flames. He got it outside before anyother damage occurred. Soleus dehumidifier SG DEH-45-1. We just found out this product is on recall do to catching on fire.

    Model
    SG DEH-45-1
    Serial number
    SN-54740000339
    Bought from
    Menards
    Bought
    May 1, 2012, about then
    Where
    Bondurant, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 14, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Soleus, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Oct 24, 2013, sent to the company Oct 31, 2013, published by CPSC Nov 15, 2013

    The product, in the report: SoleusAir Dehumidifier

    Extensive smoke damage through single story ranch and basement due to SolusAire Dehumidifier catching on fire in basement.

    Model
    SoleusAir Dehumidifier
    Where
    Larsen, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand SoleusAir, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Oct 22, 2013, sent to the company Oct 30, 2013, published by CPSC Nov 14, 2013

    The product, in the report: Soleus air dehumidifier- bought two approximately, same time for home and cottage, unable to provide product info due to complete damage to dehumidifier

    on 5/25/13, my brother went to our lake cottage for the Memorial Day weekend. plugged in the dehumidifier in the basement and went down to the lake to get the pontoon boat ready. after approximately 10 minutes, he noted a strange smell, turned to look at the cottage and saw a large amount of black smoke coming out of the chimney. immediately ran inside to the basement, could only get down one step due to severe black smoke. called 911 Fire department came and found the dehumidifier burnt from the inside out. cord attached intact and white. severe smoke damage done to the entire lake cottage.

    Bought from
    Menards, Wisconsin
    Bought
    Jul 9, 2010, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Soleus Air, made or sold by Gree Electric Appliances, Inc. of Zhuhai
    How badly, in CPSC’s words
    Incident, No Injury
  98. Seen by a doctor or nurse

    Made Oct 10, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: SoleusAir Portable Energy Star Dehumidifier. Model number DP1-30-03, DP1-50-03 or DP1-70-03. I still have the warranty/instruction booklet but it does not specify the model number.

    Dehumidifier overheated, started smoking and caught on fire in my basement. Caused thousands of dollars in property damage.

    Model
    DP1-30-03, DP1-50-03 or DP1-70-03
    Bought from
    Menards
    Bought
    Jul 1, 2011, about then
    Where
    Muncie, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 26, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  99. No one hurt

    Made Oct 9, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: dehumidifier

    Our dehumidifier was making a rattling noise, then started smoking and within seconds burst into flames.

    Model
    SG-DEH-45-1
    Serial number
    54510000684
    Bought from
    Menards, Wisconsin
    Where
    Palatine, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand SoleusAir, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Oct 1, 2013, sent to the company Oct 23, 2013, published by CPSC Nov 6, 2013

    The product, in the report: Soleus Air Dehumidifier. Model GM-DEH-45-1. 45 pint capacity.

    our dehumidifier was running for 5 months without collecting water, my husband and myself thought the other one was emptying it the whole time. My husband pulled the bucket out finally one day and the plastic inside was burned and melted, and the back of the unit was extremely hot.

    Model
    GM-DEH-45-1
    UPC
    10008020864
    Bought from
    Menards, Indiana
    Bought
    Jul 25, 2012
    Where
    Dyer, Indiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Soleus Air, made or sold by Soleus International Inc
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Dehumidifiers

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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