Hearth Record

Back to Gas stoves and ovens

LG gas stoves and ovens

178 reports to CPSC, the latest made Oct 15, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

  • 178reports to CPSC
  • Oct 15, 2026the latest report was made
  • May 12, 2011the earliest
  • 177with the company’s comments
Brand
LG
Makers
LG Electronics, USA and GE Appliances & LightingMakers, importers or sellers, as the reports name them
Product
Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances
Other ways the reports write the brand (1)

“L.G”

By month

19 reports from November 2025 to October 2026; the most in April 2026, 3. 159 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20262
August 20262
July 20261
June 20262
May 20262
April 20263
February 20262
January 20262
November 20253
August 20252
April 20252
March 20252
February 20258
November 20241
October 20241
August 20241
July 20241
February 20241
January 20241
December 20233
June 20232
May 20233
March 20231
February 20231
January 20231
November 20222
August 20222
January 20221
November 20212
September 20211
August 20212
June 20211
May 20212
April 20211
March 20211
February 20212
January 20211
November 20202
February 20201
January 20201
December 20193
November 20191
September 20191
May 20191
March 20194
February 20191
December 20181
October 20181
September 20182
August 20182
July 20183
June 20181
May 20181
April 20183
January 20183
December 20175
October 20172
September 20172
August 20171
July 20171
June 20171
May 20174
April 20172
March 20171
February 20173
January 20173
December 20162
November 20162
June 20163
May 20161
April 20164
March 20161
February 20162
January 20162
December 20153
October 20151
August 20151
June 20151
December 20143
September 20141
August 20141
June 20141
May 20142
April 20145
March 20141
February 20141
January 20141
December 20131
September 20131
August 20131
January 20131
November 20122
October 20121
July 20121
June 20122
May 20121
March 20121
February 20121
May 20111

How badly anyone was hurt

  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 5 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 8 CPSC: Injury, Level of care not known
  • No one hurt 143 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 4 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

  1. No one hurt

    Made Oct 15, 2026, sent to the company Oct 19, 2026, published by CPSC Nov 2, 2026

    The product, in the report: LG Natural Gas Range

    Inside oven door on LG Thin Q Natural Gas Oven, LSGL6335*, shattered during oven’s high temperature self-clean function. No one was injured. LG shipped a replacement oven glass promptly and a technician installed it. The service from LG was not covered under their warranty as the oven was about 2.25 years old. The shattering happened the first time we ran the self-clean function. LG charged me $369 for the repair.

    Model
    LSGL6335
    Bought from
    Costco
    Bought
    Apr 15, 2024, about then
    Where
    Eugene, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  2. No incident, no one hurt

    Made Oct 9, 2026, sent to the company Oct 15, 2026, published by CPSC Oct 29, 2026

    The product, in the report: LG 6.3 cu. ft. GAS Single Smart Oven Range ProBake Convection and Premium Handle

    I am reporting a potential product safety defect involving my LG gas range, model LSGL6335X, purchased new from Costco and delivered on April 9, 2026.

    I discovered numerous small, bright blue, glass-like flakes and particles scattered throughout the interior of the oven and on cookware that had been stored inside. When I wiped my hand along the bottom of the oven, additional blue particles transferred onto my skin and damp paper towel. I wiped down the entire oven each day after that and continued to see additional pieces, suggesting this is not just leftover loose manufacturing material. The particles appear consistent with the blue porcelain-enamel coating used inside LG ovens, although their exact composition and source have not been confirmed.

    There are no obvious visible chips or areas of damage inside the oven which is more concerning as it could have gone unnoticed for some time. The appliance is approximately six months old, has been used for normal household cooking, and has never undergone a self-cleaning cycle.

    My primary concern is that these particles could contaminate food during cooking and potentially be ingested. If the particles are fragments of porcelain enamel, they may present a physical hazard, particularly since they have sharp edges. I am concerned about the safety of preparing food in an oven that may be shedding material from its interior coating. No official injuries have occurred, however, my young son has been out of school three days this week with stomach cramps and I am beginning to worry.

    I contacted LG to report the problem and request warranty service. LG classified the issue as cosmetic damage and informed me that I would be responsible for paying for a technician to repair the appliance. They never asked to see photos. I disputed this classification because the concern involves loose or chipping particles inside the cooking cavity, not merely the ovens appearance. My complaint has been escalated to a higher-level representative, and I am awaiting a response.

    I have also found similar consumer reports involving blue enamel particles in other LG ovens, suggesting this may not be an isolated occurrence. I understand that the cause and extent of these reports have not been independently established.

    I am requesting that the Consumer Product Safety Commission review this potential safety hazard and determine whether further investigation is warranted. I have photographs documenting the blue particles, Ive saved some of the flakes in plastic bags, and can provide the LG service case number upon request.

    Model
    LSGL6335X
    Serial number
    510KMEM1Q364
    Bought from
    Costco Wholesale
    Bought
    Apr 4, 2026
    Where
    Colfax, California: Home/Apartment/Condominium
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  3. No incident, no one hurt

    Made Aug 19, 2026, sent to the company Aug 24, 2026, published by CPSC Sep 9, 2026

    The product, in the report: Gas range with electric broiler

    interior glass of oven door exploded - brand new unit

    damaged broiler heating element is dangerous glass dust is dangerous and coats entire interior including surfaces that can’t be cleaned damage interior of oven (enamel), chipped, scratched, also presents risks to food contamination or further degradation and falling into food etc.

    manufacturer refuses to take the dangers seriously - they sent a tech but he only replaced the glass and revealed all the damage by cleaning up larger glass pieces

    Model
    LSGL5830S
    UPC
    LSGL5830
    Serial number
    606MMXN0A954
    Bought from
    Home Depot
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Age 46, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  4. No one hurt

    Made Aug 11, 2026, sent to the company Aug 14, 2026, published by CPSC Aug 31, 2026

    The product, in the report: LG Gas Stove

    LG Stove Model: LSGL5833F Serial: 410MMVV0R207 was cooking on sunday and CO alarm went off, opened the house got the one we have on a different level and brought it to where the stove is and that one also started going off. Had a pipefitter test it with his combustion analizer and it was reading between 300-4000 ppm, this happens in low and high flame. I got a carbon menoxide detector for home use that will read low levels of CO and that one was alarming right away. I have called LG but they could take up to 24-48 hours to get back with me.

    Since submitting the report, a licensed pipefitter tested the operating burners using an [REDACTED]combustion analyzer. The supplied videos clearly document readings on the analyzer’s “CO 0% O2” display of approximately 47, 82, 462, 500, 609, and 773 ppm during separate tests. A separate direct-reading CO meter held near an operating burner visibly increased from 0 to 198 ppm. The household carbon-monoxide alarms had previously activated while the range was being used. LG has instructed me to discontinue using the appliance and opened escalation case [REDACTED]. The range remains off.

    Model
    LSGL5833F
    Serial number
    410MMVV0R207
    Bought from
    Appliance Soulation s, Minnesota
    Bought
    Jan 15, 2025, about then
    Where
    SAINT FRANCIS, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 16, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  5. Hurt, no treatment

    Made Jul 22, 2026, sent to the company Jul 27, 2026, published by CPSC Aug 10, 2026

    The product, in the report: LRGN6321y

    My LG gas range was delivered Wi the bottom of the glass oven door unattached

    Model
    LRGN6321y
    Bought from
    lg.com
    Bought
    Jul 10, 2026
    Where
    Hattiesburg, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  6. No one hurt

    Made Jun 12, 2026, sent to the company Jun 18, 2026, published by CPSC Jul 7, 2026

    The product, in the report: LG Smart Gas Freestanding Range with easy clean, Stainless-Steel finish 30’-inch width.

    Since March, my LG oven has had serious safety problems. The first issue happened inside the oven when a fire started while the oven was in use. A technician came to my home and repaired it.

    About 90 days later, we started smelling gas coming from the oven even when it was turned off. The gas smell was strong enough that the gas company came to my home, inspected the appliance, and placed a warning tag stating that the oven was unsafe.

    We contacted LG customer service many times, and they opened a case. However, the technician appointments were cancelled four or five times without explanation just they said place where we live out or far. This left us with an unsafe gas leak and no repair. We are very concerned about the risk of fire, explosion, or health danger from the gas leak.

    Model
    LSGL6335F
    UPC
    048231341882
    Serial number
    409KMPF15696
    Where
    clayton, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jun 1, 2026, sent to the company Jun 4, 2026, published by CPSC Jun 18, 2026

    The product, in the report: LG LGRL5823S Freestanding 30” Gas Range

    I turned the self clean cycle on my 18 month old LG Propane Oven yesterday, model LRGL5823S. An hour into the cycle, I heard a loud explosion of glass. I was in the kitchen, but thankfully not right by the oven, because glass was at least a foot around the perimeter, most of the glass pouring and popping out of the bottom of the door. The inner glass of the door had exploded. There was a mat in front of the oven, and the glass coming out actually melted the mat. I immediately reached over and turned the oven off. For an hour after that, as the oven cooled, more glass just kept breaking and falling out of the bottom of the door. I reached out to customer service and was gifted a 25% coupon code.

    Model
    LRGL5823S
    UPC
    MEZ57157114
    Serial number
    410MMKC14445
    Bought from
    Karl’s
    Bought
    Nov 30, 2024
    Where
    PHILIP, South Dakota: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made May 25, 2026, sent to the company May 28, 2026, published by CPSC Jun 11, 2026

    The product, in the report: LG gas oven range model # LRGN6325X exterior dimensions 29 31/32” (W) x 46 1/2” (H) x 29 9/32: (D) with door closed and including handle. Height to cooking surface 36” total capacity 6.3 cu. ft. LG 30 print proof stainless steel probake convecti

    LG gas model # LRGN6325X. This gas range was purchased and installed on 10/23/25 by a licensed plumber. The inner glass on the door shattered inside the oven when I was using the self clean feature for the first time. I set the time for a 3 hour cleaning. I did not hear the glass shatter I just happen to go in the kitchen and look in the door and notice that it had shattered. I noticed this within the first hour of the cleaning. I had used the oven an hour before cleaning and it had been turned off and cool.

    Model
    LRGN6325X
    Serial number
    508MMFU13051
    Bought from
    Yale Appliance [REDACTED]
    Bought
    Oct 10, 2025
    Where
    Brighton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  9. No incident, no one hurt

    Made May 21, 2026, sent to the company May 27, 2026, published by CPSC Jun 10, 2026

    The product, in the report: Gas oven, 5.8 cubic ft, silver

    I am reporting since I was listening on the radio about similar cases being reported. My LG oven was cooling down from being used at 400 degrees for about 30 minutes. The oven was about 1.5 years old when incident occurred. It had been off for about 30 minutes. The middle glass door panel popped and shattered randomly without any hits to the door/door being moved. No injuries occurred but it threw broken glass all over the floor.

    Model
    Lrgl5823s
    Serial number
    MEZ57157114
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 31, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  10. No one hurt

    Made Apr 28, 2026, sent to the company May 1, 2026, published by CPSC May 15, 2026

    The product, in the report: Range

    On 4/24 the range was acting up flame much higher call the gas company [REDACTED] who came inspected the range advised its defective and hazard. See attached.Below the whole story. I purchased STOVE from LG on line -see attached receipt- was installed 2/3 after installation noticed was making puffing noise when turned on also the flame was noticeably HIGH the installer said it’s because was new would take about week to adjust by 2/9 didn’t improve actually got worse called costumer service spoke with supervisor by name of [REDACTED] explained what happened and I’m not happy with stove due to safety issues requested either replacement or full returned [REDACTED] advised in order to processing a technician must look @ the stove and she sent complaint # which she forwarded to LG president Liaison see attached. Technician called me same day stopped by acknowledg there is puffing noise also high flame spent around 45 minutes checking the stove and conferencing with his supervisor finally said the issue with the head burners and will come tomorrow to replace i told I need stove replaced don’t feel comfortable using it he said it’s up to president liaison ON 2/10 HE CALLED AROUND 9 AM HE’S ON HIS WAY SAID ITS NOT THE HEAD BURNER AND HE WILL LOOK AT OTHER THINGS. WHEN HE CAME HE SPENT MORE THAN A HOUR MOST THE TIME BACK OF THE STOVE AND THEN TOKE THE TOP OF THE STOVE APART TALKING WITH LG THEN PUT IT BACK TOGETHER SAID IT WAS FIXED. TO MEWASN’T FIXED SAME ISSUES EXISTED HE REPLIED HE GOES BY HIS SUPERVISOR HE SENT THE PIC TO HIM AND HE INSTRUCTED HIM IT’S FIXED PLEASE BE ADVISED THE ISSUES STILL THERE. ANDTHE FLAME IS ORANGE. Is this normal for one week old stove? I’m requsting either replacement or full refund.he advised again it’s up to president liaison office then I was contacted by Rep from the office by name of [REDACTED] on 2/24 initially stated the technician stated nothing wrong with stove then I sent her audio and vedios [ i have cameras inside my house] technician stating the stove is Defective and to contact LG but him advising he never said that. Also I provided pictures of technician taking the stove apart. on 3/12 LG sent another technician from Total appliances who said the stove needs repairs.Finally on 3/31 [REDACTED] after back and forth messages advised she received an update from the sales team. Here’s their response: “This customer has filed a dispute with their bank. Unfortunately we are unable to proceed with a replacement but we will proceed with an out of policy return.” Since then I been asking what’s the terms of out of policy return didn’t get any explanations and when i searched the net it means I will be charged 20% restocking fees plus the coast of the repair of of the stove. And they scheduled pickup without my consent i refused the return unless I receive full refund. On 4/20 received final decision from LG they offering refund minus restocking fees because no mechanical failure of costumer appliance i called costumer services spoke with Rep by name of [REDACTED] who confirmed the technician from Total appliances stated that stove needs repairs but coustmer refused and requested replacement. Attached the most recent communications with [REDACTED]. Please note i requested replacement or full refund. Withing LG return policy. Please i need your assistance the stove have gotten worse. I’m senior citizen with fixed income can’t afford to go by another new stove all I’m asking is replacement with not defective product or full refund. Thank you for your assistance.

    Model
    LRGN6323Y
    UPC
    MEZ67714707_01
    Serial number
    511MMRQ0R462
    Bought from
    LG.com
    Bought
    Jan 28, 2026
    Where
    Staten Island, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Apr 18, 2026, sent to the company Apr 22, 2026, published by CPSC May 6, 2026

    The product, in the report: LG ThinQ 30 inch Freestanding Gas Range * Product No: LRGL5825F . FRSELGA * Serial No: 006MMSG0B782

    * Screw dislodges from top-mounted broiler during normal broiling operation, posing risk of falling onto food. * LG ThinQ Gas Convection Oven Range * I ([REDACTED]) was using the product * The product is used to broil food * No injuries occurred because the screw fell into the baking tray outside the food, but it could have resulted in severe injury if the screw fell into the food. * The screw could have been accidentally ingested

    Model
    LRGL5825F . FRSELGA
    Serial number
    006MMSG0B782
    Where
    South San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Age 33, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Apr 15, 2026, sent to the company Apr 20, 2026, published by CPSC May 4, 2026

    The product, in the report: LG Slide in Gas Range, double oven model, black stainless finish

    LG slide in range Model# LTGL6937D lower oven inside door glass shattered when I was cooking, sounded like a loud popping sound. Food in oven thrown out due to broken glass danger, no injuries occurred but possible if food was ingested or breakage happened while I had the door open/ towards my body. Did research online and found this is happening more frequently, possibly due to manufacturer defect in glass (microfractures).

    Model
    LTGL6937D
    Serial number
    302KMBV0T493
    Where
    Calimesa, California: Home/Apartment/Condominium
    Who was involved
    Age 42, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Feb 27, 2026, sent to the company Apr 10, 2026, published by CPSC Apr 24, 2026

    The product, in the report: Oven

    (02/22/2026) The oven was not in use. The consumer’s wife opened the oven door to remove a pot. Seconds after she closed the door, the outer glass shattered.

    Model
    LRGL5823D
    Serial number
    202MMUM0U022
    Bought from
    Best Buy, Texas
    Bought
    Dec 4, 2022
    Where
    League, Texas: Home/Apartment/Condominium
    Who was involved
    Age 74, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  14. No incident, no one hurt

    Made Feb 13, 2026, sent to the company Feb 19, 2026, published by CPSC Mar 5, 2026

    The product, in the report: LG 6.9 cu. ft. Gas Double Oven Range with ProBake Convection in Stainless Steel. Model #LDG4313ST / 00 Internet/Catalog # 206290120 Product Code: FB4753LS.ASTELGA Serial # 608KMQG06732 Manufactured: August 2016

    I am submitting a safety complaint regarding an LG gas double oven purchased new from Home Depot at the end of 2016 (Model: LDG4313ST). Over the life of this appliance, our household has experienced multiple safety-related failures involving both gas operation and electrical components.

    Historically, the unit exhibited abnormal flame behavior in the lower oven (Flames Shooting-Out of the Oven), requiring service intervention. We later experienced electrical faults in the upper oven, including shorting, repeated breaker trips, and damage to the wall outlet that required replacement by an electrician. The upper oven subsequently failed, and the unit began exhibiting cross-impact issues between the two ovens. Most recently, on December 24 of this year, the lower oven failed completely. LG-authorized service diagnosed the root cause as failure of the main control board (motherboard). LG supplied a replacement control board that did not physically match the original configuration and did not support all required wiring connectors. The technician contacted LG for guidance and WAS INSTRUCTED BY LG THAT UNMATCHED ELECTRICAL CONNECTORS COULD BE LEFT UNCONNECTED.

    GIVEN THAT THIS IS A GAS APPLIANCE WITH A DOCUMENTED HISTORY OF ELECTRICAL FAULTS AND ABNORMAL FLAME BEHAVIOR, guidance to leave electrical connectors unused raises SERIOUS CONCERNS ABOUT A FIRE RISK AND FAMILY SAFETY CONCERNS. At present, we do not feel it is safe to operate this appliance in our home. The unit remains unusable, and our household has incurred ongoing disruption and expense while awaiting a safe resolution.

    Historical Issues Experienced:

    - At one point, the bottom oven was shooting visible flames beyond normal operation. LG Support sent a technician and the issue was addressed. - We later experienced electrical failures with the top oven, including shorting out, tripping breakers, and causing a failure at the wall outlet, which required an electrician to replace the outlet due to damage. - Subsequently, the top oven stopped functioning altogether and began causing interference and operational issues with the bottom oven. - On Christmas Eve of this year, the bottom oven failed completely, leaving our household without a working oven during the holidays.

    Some earlier service records are no longer available due to the age of the appliance; however, LG should have internal records tied to the model and serial number. Regardless, the current safety concern exists independent of historical documentation.

    I am requesting that the CPSC please log and review this complaint due to the potential fire and electrical hazard associated with this product and the repair guidance provided.

    Model
    LDG4313ST
    UPC
    206290120
    Serial number
    608KMQG06732
    Bought from
    Home Depot
    Bought
    Nov 11, 2016
    Where
    Lawrence, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  15. Emergency room

    Made Jan 29, 2026, sent to the company Feb 6, 2026, published by CPSC Feb 23, 2026

    The product, in the report: 6.9 cu. ft. Smart Gas Double Oven Slide-in Range with InstaView, ProBake Convection, Air Fry, and Air Sous Vide

    I am reporting a serious carbon monoxide hazard involving a newly manufactured LG slide-in gas range. During normal operation, the appliance emitted carbon monoxide levels exceeding 500 parts per million, as measured by our gas utility. The unit was immediately red-tagged and deemed unsafe for use. This appliance was manufactured in October 2025 and installed in a residential kitchen on December 7th 2025. The elevated CO levels indicate severe incomplete combustion and pose a life-threatening risk to occupants. The appliance has not been used since being red-tagged. Documentation from the gas utility, model and serial numbers, and photographs are available. Given the severity of the CO readings and the fact that this is a new appliance, I believe this represents a significant product safety defect that warrants investigation.

    UPDATED ON 2/9/2026: [We experienced abnormal operation of a newly purchased LG gas range, including extreme and variable oven temperature deviations of approximately ±100°F during normal use. After reporting these issues and requesting service, two separate LG representatives advised us to continue using the appliance despite the reported temperature instability.

    Prior to any formal carbon monoxide testing or utility red-tagging, a household member experienced acute symptoms and required emergency room evaluation. Subsequent investigation revealed dangerous carbon monoxide emissions from the range, and TECO (People’s Gas) later red-tagged the appliance as unsafe for use, after which the appliance was removed from service.

    Damages to property: There is no structural damage to the home. However, the appliance was rendered unsafe for use, resulting in loss of use of the kitchen and interruption of normal household activities and a home-based cottage food business operation.

    Status of the oven/range: The LG gas range has been removed from service and relocated to the garage, where it is preserved in its current condition. A replacement range has been purchased to restore kitchen functionality and resume business operations.]

    Model
    ltgl6937f
    UPC
    MEZ57157121
    Serial number
    510KMND1C375
    Bought from
    Lowes, Florida
    Bought
    Dec 5, 2025
    Where
    Parrish, Florida: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  16. No incident, no one hurt

    Made Jan 8, 2026, sent to the company Jan 13, 2026, published by CPSC Jan 30, 2026

    The product, in the report: 6.9 CU.FT.,LG GAS DOUBLE sears Item# 02287337 LG gas range with double oven doors and front knobs in black stainless steel, purchased from Sears on 10/15/17.

    My LG oven (6.9 CU.FT.,LG GAS DOUBLE Sears Item# 02287337) has knobs that have activated from a person walking by or an animal. The gas has been found on multiple times. I have to completely remove the knobs.

    Model
    LDG4315BD
    Serial number
    703kman0l960
    Bought from
    Sears, Illinois
    Bought
    Oct 15, 2017
    Where
    Collinsville, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 29, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  17. No one hurt

    Made Nov 20, 2025, sent to the company Nov 25, 2025, published by CPSC Dec 10, 2025

    The product, in the report: 6.3 cu ft. Smart Gas Slide-In Range with ProBake Convection InstaView, and Air Fry

    I am reporting a gas safety hazard involving an LG gas range, model LSGL6335D.BBDELGA. The stove was being used normally for household cooking. I discovered that gas was leaking from the knob area and the burner area even when all knobs were in the OFF position.

    I confirmed the leak using a gas leak detector, which repeatedly alarmed in the areas around the knobs and burners. This indicates gas escaping from the valve or control assembly. No one was injured, but this posed a serious risk of fire, explosion, or carbon monoxide exposure.

    After confirming the leak, I immediately shut off the gas supply to the appliance. LG customer support refused to treat this as a safety issue and only offered a paid flat-rate repair, even though the product is unsafe to operate. I am reporting this because this failure is dangerous and could seriously harm consumers.

    Model
    LSGL6335D.BBDELGA
    Serial number
    304KMAN0G920
    Bought from
    COSTCO, California
    Bought
    Nov 20, 2025
    Where
    CORONA, California: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  18. Hurt, care not known

    Made Nov 13, 2025, sent to the company Nov 19, 2025, published by CPSC Dec 4, 2025

    The product, in the report: It is an LG gas oven Model: LG LSGL5833F/00 Serial: 410MMHP10569

    I am writing to formally dispute the closure of my service case and request further review of a serious safety and product defect issue involving my LG oven.

    Recently while using my oven, I began experiencing problems with the oven racks. They frequently slip off the grooved ledges, become wedged, and in some cases, fall to the bottom of the ovenposing a clear burn and injury hazard when handling hot food or cookware.

    I contacted LG to report the issue, emphasizing the safety concern. LG promptly sent replacement racks, which I installed, but the problem persisted. Even with minimal pressure, the racks still fall out of position. I called again, and a technician was sent on October 7, 2025. My husband, [REDACTED], was present during the visit and demonstrated how the racks fall off the grooves. His comment was .Dont use the center of the oven, just use the top and bottom.

    Following that appointment, I corresponded with another repair professional who reviewed the situation and concluded that the problem is not with the racks themselves, but with the oven cavity. According to this technician, the outer walls of the oven have expanded outward, causing the interior cavity to bow. This structural defect leaves approximately a -inch gap on each side in the middle sectionallowing the racks to slip out of place. (Photographs will be provided.)

    Despite this, LGs Presidential Liaison Team (Case #[REDACTED] and Case #[REDACTED]) informed me that no manufacturer defect was found and closed my case. The response incorrectly attributed the issue to installation error and sent yet another identical set of racks, even though LGs own records confirm I had already received upgraded replacement racks. ( I don’t know what upgraded means because they are all identical to the original racks at purchase.)

    I have requested that LG open a new case based on the oven cavity defect, not the racks, but was told the matter is closed. I have all text documentation confirming these exchanges.

    For comparison, I have tested several other ovens belonging to friends and family and have been unable to reproduce this issue with any of them, regardless of pressure applied to the racks. This reinforces that the problem is unique to my unit and not a matter of misuse or installation.

    This is a serious safety concern. A heavy dish or large turkey falling from a collapsing rack could cause severe burns or injuries. I have already experienced minor burns while maneuvering the racks due to how easily they dislodge.

    Model
    Model: LG LSGL5833F/00
    Serial number
    Serial: 410MMHP10569
    Bought from
    lOWES
    Bought
    Nov 20, 2024
    Where
    Waterford, United States: Home/Apartment/Condominium
    Who was involved
    Age 63, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  19. No one hurt

    Made Nov 5, 2025, sent to the company Nov 13, 2025, published by CPSC Nov 28, 2025

    The product, in the report: 6.9 CU. Ft Freestanding Double Oven Gas True Convention Range with Easy Clean and UntraHeat Power Burner, stainless steel

    I purchased a double oven range, LG brand from bestbuy back in February 2025. Multiple times we smell gas, and then [REDACTED] came out and found major gas leaks.

    Model
    LDG4313ST
    UPC
    048231319454
    Bought from
    Bestbuy
    Where
    Hamilton, New Jersey: Unspecified
    Who was involved
    Age 3, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Aug 27, 2025, sent to the company Sep 8, 2025, published by CPSC Sep 22, 2025

    The product, in the report: slide in, gas range with oven

    Some technicians were working in the home and one of them accidentally bumped the range control knobs, which caused it to turn on. The workers had some items on top of the range, which burned due to this issue. The technicians were able to extinguish the fire without any injuries. The technicians also agreed to replace the range-top and they did. The consumer, her husband, and their renter, all bumped the range knobs at different times and accidentally turned it on. Each time, they caught the issue before any property damage occurred. 5/26/2025: The consumer called the manufacturer and spoke to different representatives. Who happened to be the same person but used a different name each time. She asked for a refund. The manufacturer offered her a 15% discount on the purchase of a new range. The consumer said she should not have to purchase a new range at her expense. She also said that people cannot be expected to lock their range after each use and that children could be in heightened damage because of this issue. NOTE: The range was purchased 11/1/2023, delivered to the home in 3/2024 and used a few months later. When the phone representative informed her that the range was out of warranty, the consumer noted that the service person said it was still in warranty.

    Warranty shouldn’t have anything to do with a defective/hazard stove. Note: the customer service person on the phone called me a racist. [REDACTED] was his name. On previous calls he used the name [REDACTED] also

    Recall on LG slide and ranges with front mount knobs. Model number LSEL6331F Unintentional contact with turn burners. (Using a microwave above, body will have contact with knobs and burners will turn on.) Purchased four LG appliances for a new house build. Having problems with the LG 30 inch, 6.3 cu.foot single oven slide in electric range.

    Purchased during the Thanksgiving day sale 2023. Had it delivered in March 2024. Had it installed either in July/August 2024. The contractors, while working by the stove, unintentionally bumped the knobs and turned the stove on. They did not realize it until smell of smoke was in the house. The damage was so bad that a new top had to be replaced. The contractors paid for that.

    The new build is for a rental. The renter moved in middle of September. Along the way the same thing happened to the renter and also to my husband and myself. Decided to do some research on the stove and found out that problem happened to a lot of other owners. There is also a recall on this model.

    I called LG customer relations at 800-243-0000. Talked to someone there and they told me that [REDACTED] would call and make an appointment for service. Appointment was made, but nobody showed up the first time. Wasted a whole day waiting for them. Finally showed up on the second request. All he did was show us where the lock button was on the stove. Told him I wasn’t happy with just having a lock button. I cannot guarantee that renters will be using the lock button after every time they use the stove. It is a fire hazard and I do not want it in there. He told me to call the 800-243-000. So I called and it sounded like I was talking to the same person I had talked to before. I asked him what his name was, but I couldn’t quite understand what he was saying. So I asked him to spell his name. I heard computer clicking and he didn’t answer me for about 10 seconds. I said, don’t you know how to spell your name? So then he spelled out his name, which was [REDACTED]. Went through the whole spiel again and how dangerous that stove is and I didn’t want it in my rental house. He said someone would contact me.

    On &-22-2025 had to call again since I did not receive a call. This person sounded just like the same person I had talked to previously. But this time his name was [REDACTED]. I asked if there was an [REDACTED] in the company because she had created the repair appointment. He put me on hold and came back and said there was an [REDACTED] who was the [REDACTED]. I requested that she gave me a call back, and did not want to communicate through text. He said he would relay the message.

    Did not receive a call so on 8/26/2025 I called again. So again the person I was talking to sounded like the same person I had talked to before but this time his name was [REDACTED]. Our conversation lasted for 29 minutes. The first 21 minutes we were going back and forth. Him on how the stove was out of warranty. I was saying the warranty should be of no concern because the stove is a fire hazard. Even though the repair rep said the stove was still under warranty. I requested to talk to [REDACTED] and he wouldn’t let me talk to her. He wouldn’t let me talk to anybody that could handle this situation. Then he called me a racist. After numerous times calling me a racist, I decided to tape the conversation for the last eight minutes. You can hear him right in the beginning of the tape calling me a racist.

    Model
    LSEL6331F
    Serial number
    311kmrx02742
    Bought from
    Home depot, Tennessee
    Bought
    Nov 1, 2023
    Where
    Unspecified: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Aug 26, 2025, sent to the company Aug 29, 2025, published by CPSC Sep 15, 2025

    The product, in the report: LG Range - Propane Cooktop and Oven Stainless steel

    Product Information Product: LG Gas Range / Oven Brand/Manufacturer: LG Electronics USA, Inc. Retailer: Lowes Purchase Date: January 1, 2025 Delivery/Installation Date: January 15, 2025 Serial Number: 407KMYH15010

    Incident Description I purchased an LG gas range from Lowes on January 1, 2025. It was delivered and professionally installed on January 15, 2025. Since the first use, there has been a persistent strong gas odor whenever the oven is in use. This odor does not occur when using the cooktop burners.

    I reported the issue to LG several times beginning in January 2025. Initially, I was told this was normal for a new appliance. In June 2025, LG advised me to run the self-cleaning cycle with windows open to burn off the smell. This did not resolve the problem.

    In July 2025, LG acknowledged the problem and said they would assign a warranty service provider. Despite repeated escalations, no service has been provided. Their system has produced false service confirmations (e.g., listing my own email address as the providers contact, showing appointments that never occurred, and marking service completed when no technician ever visited). To date, no repair or inspection has been completed.

    The oven continues to emit a strong gas odor every time it is used.

    Safety Concern The smell is consistent with natural gas, raising concerns about leakage or incomplete combustion. LG has not inspected or repaired the unit despite acknowledging the warranty. I am concerned about the risk of fire, explosion, or carbon monoxide exposure. This is not an isolated problem with customer service the appliance itself may be defective and unsafe.

    Injury/Property Damage No injuries yet, but continued exposure to leaking gas poses a health and fire hazard. Household members have avoided using the oven due to the odor and safety concern.

    Resolution Attempts Multiple calls and escalations to LG (phone, social media, Presidential Escalation team). LG has not provided service despite over 7 months of complaints. LG has instructed me not to hire my own repair provider, claiming it would void the warranty.

    Requested Action I am reporting this to CPSC because LG has failed to address a potentially dangerous defect in a consumer gas appliance. I request that CPSC investigate whether this issue indicates a broader product safety hazard affecting other LG gas ranges.

    Model
    LSGL6335F.BRSELGA
    Serial number
    407KMYH15010
    Bought from
    Lowe’s
    Bought
    Jan 1, 2025
    Where
    Rehoboth Beach, Delaware: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  22. No incident, no one hurt

    Made Apr 28, 2025, sent to the company May 1, 2025, published by CPSC May 15, 2025

    The product, in the report: LG Gas Range model: LRGL5823S

    I purchased a new stainless steel LG gas range. Within a week or so after purchase, I was baking bread at 400 degrees F. I noticed the exterior strip of stainless steel on the outside of the oven, knob area, was extremely hot. We clocked the exterior temperature at over 175 degrees F. I contacted LG, they stated it is within spec, that it can reach up to 180F and still be considered within spec. I have a small child at home (2 years old) and I believe even with careful monitoring, this oven is not safe for households with small children. Manufacturer (LG) was no help.

    Model
    LRGL5823S
    Bought from
    Home Depot, Grand Junction, Colorado, Colorado
    Bought
    Feb 23, 2025
    Where
    Rifle, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  23. No one hurt

    Made Apr 14, 2025, sent to the company Apr 17, 2025, published by CPSC May 1, 2025

    The product, in the report: 30 inch stainless steel gas range

    I purchased new appliances from LG when I remodeled my kitchen. They were delivered in November and the remodel was completed on January 15,2025. Last week I used the self clean feature on the oven for the first time. When the cleaning was done and the light went off I opened the oven door. The interior glass immediately shattered. Thankfully no one was injured.

    Model
    LSGS6338F/00
    Serial number
    408MEM1G556
    Bought from
    Jays Appliances Levittown
    Bought
    Aug 30, 2024
    Where
    Floral Park, New York: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Mar 17, 2025, sent to the company Mar 20, 2025, published by CPSC Apr 3, 2025

    The product, in the report: LG gas range Model# LSG4513ST Serial # 702KMZR03285

    My wife received an email about our LG range and oven. Recall #25-126. Unfortunately this recall only applies to electric ranges, not our gas one. If you accidentally hit any of the control knobs but do not turn it far enough the gas quickly fills the kitchen with a good possibility of an explosion or severe burns. I went to the LG recall site and discussed this with a lady named [REDACTED]. She told me there have not been any other consumer complaints with this issue on the gas ranges. I find that hard to believe. There have been several accidents since 02/2017 when we first bought the LG range. My wife did come very close to being burned when she was cleaning the control knob area.

    Model
    Model # LSG4513ST
    UPC
    NA
    Serial number
    702KMZR03285
    Bought from
    Lowes, North Carolina
    Bought
    Feb 1, 2017, about then
    Where
    Cornelius, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  25. No incident, no one hurt

    Made Mar 2, 2025, sent to the company Mar 5, 2025, published by CPSC Mar 19, 2025

    The product, in the report: LG range dbl oven with 4 burners and one skillet burner in the center.

    The Range I purchased in Aug from LG through Lowes started clicking and trying to ignite all burners at once. LG sent an appliance repair man and he informed us the part to correct the issue hasnt been made and has no expected time frame.

    Model
    Ldgl6924s
    UPC
    Mez62027530
    Serial number
    406kmsaan870
    Bought from
    Lowes of Adrian Michigan
    Bought
    Aug 31, 2024, about then
    Where
    Britton, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 32, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  26. No one hurt

    Made Feb 28, 2025, sent to the company Mar 5, 2025, published by CPSC Mar 19, 2025

    The product, in the report: LG Slide In range/cooktop, stainless steel, installed in early 2019 by contractor, dates are approximate. website, phone # from Owner’s Manual. I have no idea how to find product’s date of manufacture or date code, date listed is my approximation .

    I have an LG slide in range with unsafe, terrible, poorly engineered knobs that can be turned on accidentally just by brushing against them. This has happened several times since we purchased in 2019, creating a safety hazard due to fire or carbon monoxide poisoning. I was made aware of a recall of thousands of similarl LG Ranges, and my model/serial number is not listed, but VERY MUCH should be, as the problem is identical....Model # is LG4513ST (purchased from big box, related # may be LSG4513....serial number is 807KMQG0C380. LG should be responsible for repair/replacement of this model, as with all the others already listed.

    Model
    LG4513ST (LGS4513)
    UPC
    unknown
    Serial number
    807KMQG0C380
    Bought from
    [REDACTED]
    Bought
    Feb 1, 2019, about then
    Where
    Wasilla, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 67, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Feb 26, 2025, sent to the company Mar 5, 2025, published by CPSC Mar 19, 2025

    The product, in the report: Lg gas stove LRG4115ST

    LRG4115ST This is LG gas stove. By accident when body touches etc, the knobs are turns and it happened many times and we found sometimes earlier and sometimes very late. No fires by gods grace. I see that a recall was made by LG but did not include this model. I also dont see any control lock etc. we have been living with this occurrences since last 9 years

    Model
    LRG4115ST
    Bought from
    Costco, Minnesota
    Bought
    Oct 21, 2015
    Where
    EDEN PRAIRIE, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Feb 23, 2025, sent to the company Feb 26, 2025, published by CPSC Mar 12, 2025

    The product, in the report: This is a dual oven gas range with five burners in a silver and black color. the model number is LDG4313ST

    When I bought my house, there was already installed an LG gas range with a dual oven (Model number LDG4313ST) On multiple occasions, the slightest accidental bump or brush against the knobs has either turned the gas on or lit the fire on the associated burner on my stove. While wearing my baby in a carrier and simply walking past (not cooking) her foot bumped the knob and ignited the burner (no injury I turned it off right after) and I have bumped it walking past or leaning to grab a spice or something (thankfully no injuries at this time). I live in fear of my cat jumping up and turning it on when I’m asleep because it is just that easy to ignite or to turn on the gas. The knobs are also too large for most baby proofing covers (I’ve wasted money trying them) so I don’t know what else to do. Today is the most recent occurrence but it has happened multiple times.

    Model
    LDG4313ST
    Serial number
    510KMAN15224
    Where
    Arbuckle, California: Home/Apartment/Condominium
    Who was involved
    Age 0, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Feb 14, 2025, sent to the company Feb 21, 2025, published by CPSC Mar 7, 2025

    The product, in the report: LG gas range. Model LGD4313ST It’s a gas stove with a cook top & oven. Double over, actually.

    I learned of the recall on LG electric stoves this morning. I have one of their gas stoves of the same era. I’ve had the same problem, that burners are easily turned on by accident. In the case of the gas stove, it’s easy to miss that it’s happening, unless you happen to hear the gas. I’m guessing that this is a problem because of the way the switched are designed and they are probably the same on both the gas & electric models.

    Serial number
    609KMEM0X856
    Where
    Motley, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Feb 10, 2025, sent to the company Feb 13, 2025, published by CPSC Mar 7, 2025

    The product, in the report: Residential Gas Stove

    I live in San Bernardino CA. The most damaging wild fires in the history of State of Califonia broke and lasted for months. Fire prevention has been top priority. Few days ago, we have a black out . The microwave was out, I reached out to the kitchen to the gas stove to heat up some breakfast. As soon as I turned the Stove on I smilled a very strong oder filed up the little kitchen of our apartment. I turned the stove off and opened the window to vent the gas out. The stove igniter was elecric, it would not oporate because the power was out. Few feet on the living room were a couple candels burning, but a sure fire disaster was diverted. The stove was not equiped with a flame sensor to stop the flow of gas when it does not ignite. The stove was only one year old, it is LG brand bought from the Home Depot. I called the Home Depot spoke to a manager and asistance manager, they would not understand the urgency of the situation.

    Model
    I do not know where to find it
    Bought from
    Home Depot at Hospitality lane, San Bernardino CA
    Bought
    Mar 6, 2024
    Where
    San Bernardino, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Feb 7, 2025, sent to the company Feb 12, 2025, published by CPSC Feb 27, 2025

    The product, in the report: LG 6.3 cu. ft. Slide-in Gas Range with EasyClean, Instaview and Air Fry in Printproof Stainless Steel

    Researching recall on LG Range due to front knob. Lg states to remedy the issue put the lock out option when not in use. If you have a gas range and the lock out is on when the knob is turned on there is no flame but the gas is now turned on and flowing into the home.

    Model
    Model # LSGL6335F
    Bought from
    Home depot
    Bought
    Nov 25, 2023
    Where
    Rockford, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Feb 7, 2025, sent to the company Feb 27, 2025, published by CPSC Mar 13, 2025

    The product, in the report: L.g double oven

    L.g double oven blue paint faded inside both ovens paint dust flakes off and goes on food

    Model
    LDG4313ST
    Serial number
    307kmzro6245
    Bought from
    Pc richards
    Bought
    Nov 11, 2023, about then
    Where
    statenisland, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand L.G, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Feb 6, 2025, sent to the company Feb 11, 2025, published by CPSC Feb 26, 2025

    The product, in the report: Dual over 5 burner gas range LDG4315ST from LG

    The LG Range LDG4315ST has no safety feature to ensure that there is an active flame once the gas valve for a range top burner after the gas supply is activated and the control knobs are very easy to bump by accident by clothing or by pets etc bumping or walking across the controls. If this happens the gas will flow unchecked leading to unsafe air or worst case gas explosions. We have bumped the knobs several times and had a pet walk across and turn on the gas supply with no flame. Similar electric stoves from LG have now been recalled for similar knob activation issues, but with electric stoves most of the dangers can be avoided by not leaving anything on the stove. This is not the case for a gas stove where hazard is not excess heat, up until the point there is an explosion. We now always remove the knobs when a burner is not in use.

    Model
    LDG4315ST
    Bought from
    AJMdaison.com
    Bought
    Sep 4, 2016
    Where
    Ooltewah, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  34. No incident, no one hurt

    Made Nov 22, 2024, sent to the company Nov 26, 2024, published by CPSC Dec 18, 2024

    The product, in the report: LG gas stove/oven

    Oven reaches unsafe temps with flames shooting out of the back

    Model
    Model / Modle Product Code Serial No./N de Srie
    UPC
    Model / Modle
    Serial number
    Model / Modle Product Code Serial No./N de Srie
    Bought from
    Lowe’s
    Bought
    Dec 1, 2018, about then
    Where
    Allendale, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 40, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  35. Emergency room

    Made Oct 1, 2024, sent to the company Oct 4, 2024, published by CPSC Oct 21, 2024

    The product, in the report: LG stainless steel gas oven

    When reaching behind the oven handle, my pinky finger went into the vent and got cut needing 5 stitches.

    Model
    LRGL5825F
    UPC
    MEZ65377659
    Serial number
    102MMSG02638
    Bought from
    Home Depot, California
    Bought
    Nov 28, 2020
    Where
    HOLLISTER, California: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  36. Hurt, care not known

    Made Aug 20, 2024, sent to the company Oct 24, 2024, published by CPSC Nov 7, 2024

    The product, in the report: Gas range knobs

    Caller stated that her gas range emanates gas fumes because the knobs when brushed against it moves easily causing the gas to escape.

    Caller stated that she has been experiencing this problem since purchase. (9/21/22) A service technician came out and advised that they should place a safety plastic cap on it, however, it did not fit. Caller stated that her spouse accidentally bumped against it without his knowledge, and it came on.

    (8/20/24) Caller stated that she contacted the manufacturer but they are unwilling to assist. Caller feels that this range poses a safety hazard and should be reported.

    (10/2/2024): The knobs on this stove move so easily that the slightest brush up against it causes the gas to ignite the fire as it did occasionally, since purchased. The woman I spoke to did not explain the problem entirely as I told it to her! My husband was not injured, I was, but only slightly. The main and most serious incident was when our son came to visit us and when he walked in the door he said “I smell gas”. This is what caused me to call the LG people again for the second or third time. They then sent out a technician from a company called [REDACTED]. As he was talking to us, he accidentally brushed up against the knobs and the fire came on! In the end of his visit he told us to purchase a child proof knob covers (whic we had already done but they did not fit) and to get a natural gas detector (which we did as he told us and I quote “They (The LG people) won’t do anything about it!”)

    The next serious incident was when the gas detector went off in the early morning because once again one of the knobs was slightly turned on. This is the time my husband must have brushed against it as he was turning off the light above the stove. Then when I saw on our TV news channel on 9/13/24 that there was a recall of some [REDACTED] Electric ranges that caused some 250 fires I thought I had better report this very serious problem with our gas stove. Our home and our very lives are at stake. This gas range could blow our house and us up!! Thank you for your help.

    Slight injury - I lifted up grate to pick up dropped item and fire on stove and flame came on as I pulled hand out from heat of fire grate fell out after hand and caused a slight injury to wrist. I took a picture of injured wrist. Most importantly, gas fumes almost caused home explosion if not for gas detector we were told by appliance repair man to purchase which is what we did!

    Model
    lrg4115st
    Serial number
    610kmpf12888
    Bought from
    Best Buy, Ohio
    Bought
    Mar 2, 2017
    Where
    Stow, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  37. No incident, no one hurt

    Made Jul 31, 2024, sent to the company Aug 5, 2024, published by CPSC Aug 19, 2024

    The product, in the report: LG 5.8 cu. ft. Smart Wi-Fi Enabled True Convection InstaView Gas Range Oven with Air Fry in Printproof Stainless Steel

    We purchased an LG stove one month ago from Home Depot, the LG 5.8 cu. ft. Smart Wi-Fi Enabled True Convection InstaView Gas Range Oven with Air Fry in Printproof Stainless Steel. When you use the oven the front of the appliance, the oven door and the plate under the knobs conducts heat. Using a thermometer, the face of the machine measured at 140 degrees. These are easily touchable areas for a child. This was reported to the company as an urgent issue. They have failed to respond in a Timely manner.

    Model
    LG 5.8 cu. ft. Smart Wi-Fi Enabled True Convection
    Serial number
    404 mmtjof721
    Bought from
    Home Depot, Ohio
    Bought
    Jun 22, 2024
    Where
    Wooster, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 1, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  38. No one hurt

    Made Feb 5, 2024, sent to the company Feb 8, 2024, published by CPSC Feb 23, 2024

    The product, in the report: LG Gas Range Model NUMBER 3060ST, serial number 905MMDK05826

    While walking by my LG gas stove (model 3060st) I smelled gas. Stove purchased 5/2019. Upon investigation there is a crack or missed sealing process in the gas manifold (pipe assembly) under the cook top at the main inlet joint. The leak buried my measurement device. I have been noticing a smell for a month or so, but has grown. No known injury, but breathing gas cant be good. Called LG, they say concerned but I will be charged for their manufacturing defect. Concerned on safety due to major gas leak and potential for catastrophic injury.

    Model
    LRG3060ST
    Serial number
    905MMDK05826
    Bought from
    Home Depot, Wisconsin
    Bought
    May 2, 2019
    Where
    Oconomowoc, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 62, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jan 19, 2024, sent to the company Jan 23, 2024, published by CPSC Feb 6, 2024

    The product, in the report: Gas Range

    We purchased an LG gas range and it has been leaking gas at burner over the past few days. We believe this was a faulty unit when installed and the problem has gotten worse and hence we detected the smell. The installer confirmed yesterday that the connection point is not faulty and all the burners leak gas (when the knobs are off, we smell gas). The installer recommended replacement of the unit and has turned it off for safety reasons. I am concerned for other owners if this problem may be dormant and may worsen over time. I am also concerned that when I called LG they are claiming the first appointment for a technician would be to arrive in 4-5 days from today (Jan 19, 2024). LG claims this is their standard process which is very problematic as gas leaks are generally considered serious issue. And surprisingly, someone in the president’s office noted this is not the first time they had this issue and they will send a technician only during weekdays.

    Model
    lg-LDG4313ST
    UPC
    MEZ65953008
    Serial number
    309KMCBOU723
    Bought from
    LG.com
    Bought
    Oct 31, 2023
    Where
    Hopkinton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  40. First aid

    Made Dec 27, 2023, sent to the company Dec 29, 2023, published by CPSC Jan 17, 2024

    The product, in the report: The product is a natural gas fueled stove with a 5 burner range and lower double ovens

    I was cooking in the lower oven at 475 degrees F for 15 minutes. I opened the lower oven door and the upper oven door shattered completely.

    Model
    LDG4313
    Bought from
    Home Depot
    Bought
    Feb 24, 2021, about then
    Where
    Brooklyn, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 82, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  41. No one hurt

    Made Dec 21, 2023, sent to the company Jan 22, 2024, published by CPSC Feb 5, 2024

    The product, in the report: 5 burner gas range with oven

    12/1/2023: The consumer was cooking on the stove stop and flames shot out at his shirt. He was boiling water at the time.

    All of the rubber mounts for the range grates, melted. Upon further inspection, he found that 1 of the rubber mounts had exploded.

    He called the manufacturer and reported the problem to them.

    The manufacturer has sent out 2 different technicians to examine/repair the range. Both technicians offered to replace the rubber mounts on the range, but the consumer would not permit this. He informed the company that he wanted some mounts that would not melt, and he believes that if new rubber mounts are installed, he will be at risk of the same issue.

    The consumer asked if the made rubber mounts or ones that were not flammable, but their rep. indicated that they do not.

    Model
    LSGL6335S
    Serial number
    206KMTL03809
    Bought from
    Lowe’s, Utah
    Bought
    Jan 15, 2023, about then
    Where
    Ogden, Utah: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  42. Emergency room

    Made Dec 1, 2023, sent to the company Dec 6, 2023, published by CPSC Dec 20, 2023

    The product, in the report: I own a LG Gas Range Model: LTGL6937F. This range has two ovens. One small oven and one large oven. The larger main oven siting close to floor. Because of the main oven being unusually so low to the ground, while opening the oven door, I had to bend over the oven to access its content. I was hit with a gush of extremely hot air from the oven. This caused burns to my hands mostly to the right hand. I needed care at the emergency room.

    I suffered a burn injury while using the LG gas range in a normal manner. My injuries needed attention at the emergency room for burn medical care.

    Model
    LTGL6937F
    UPC
    NA
    Serial number
    208KMAN09616
    Bought from
    Costco.com
    Bought
    Dec 27, 2022
    Where
    Bel Air, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  43. Hurt, care not known

    Made Jun 8, 2023, sent to the company Jul 3, 2023, published by CPSC Jul 18, 2023

    The product, in the report: Gas range

    The consumer purchased a gas oven over 5 years ago. She said the oven expelled an excessive amount of carbon monoxide in her home.

    The range also had 2 different gas leaks, on 2 separate burners.

    The consumer indicated that she has experienced dizziness, nausea and memory lost.

    The consumer was unaware of the symptoms until her CO detector started alarming in the home. She went on to say that this could have cost her life.

    Parts to repair the unit cannot be ordered. Therefore, the range is a total loss.

    (3/27/2023) A service technician examined the range and wrote that it was heating, but there was also a strong gas odor present. The technician proceeded to check for gas leaks with a gas leak detector. He found a heavy gas leak emitting from the front right burner and the left back burner. He advised the consumer not to use the range due to the heavy gas leak. However, the technician did not open the range, so it is unknown how much more extensive the problem is.

    The technician also wrote that it was not cost effective to repair. The tech. found another gas leak from the back of the back range, emitting from the oven. He closed with the following: For the customer’s safety it is best for the range to be replaced and there are no parts available to repair it.

    UPDATED ON 6/9/2023: [This is definitely a public safety issue. This letter is concerning the LG Oven I brought 5 years ago is expelling excessive amount of carbon monoxide. It also had two gas leaks on two burners. Please see. attachment. I have been experiencing headaches, dizziness, and memory loss.

    I could not explain why until we discovered the carbon monoxide monitor going off. This defective unit could have cost me my life. Parts to repair unit cannot be ordered. This would make this unit a total loss.

    Refrigerators, stoves, and microwaves that are made in the United States last about 25 more years than their unit. The United States has a high standard. Five years means this unit is lemon and it is dangerous.

    I have enclosed work order. I still have unit in my home. I am requesting a full refund of this unit which I purchase 5 years ago at JC penny and any medical expense moving forward due to gas leaks and or carbon monoxide exposure or cancer due to the longtime exposure to gas leaks and carbon monoxide cover by your company LG. I am also requesting that the public be made aware of the defects in your unit. It could save lives and illness. There may be a need for a recall on this unit.]

    Model
    LRG3061BD / 01
    Serial number
    811MMFU0P379
    Where
    Lynwood, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  44. No one hurt

    Made Jun 8, 2023, sent to the company Jul 12, 2023, published by CPSC Jul 26, 2023

    The product, in the report: 5 burner gas range

    (approximately) 5/15/2023: When the consumer turned the oven on, there were strange sounds coming from the back of it. When she opened the oven door, there were flames in the rear back portion of the oven. She turned it off and waited for a while. She later tried the oven again and the exact same thing occurred. The consumer turned it off and discontinued use of it.

    (6/2023): The consumer called the manufacturer and reported the problem to them. However, their rep. (name unknown) told her that the product was out of warranty and nothing else was offered.

    The consumer’s builder contacted the dealer and reported the problem to them. However, they did not offer any assistance with this matter.

    • Made in Korea is written on the product.

    Model
    LSGL63350/00
    Serial number
    204kmyhov618
    Bought from
    Best Buy
    Bought
    Jun 1, 2022, about then
    Where
    Thorndale, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made May 8, 2023, sent to the company May 11, 2023, published by CPSC May 25, 2023

    The product, in the report: LG Smart slide in Double Oven

    He purchased a brand new oven and upon first use, the oven inside glass exploded.

    Model
    LTGL6937D
    Bought from
    Home Depot
    Bought
    Dec 2, 2022
    Where
    Elizabeth, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made May 2, 2023, sent to the company May 3, 2023, published by CPSC May 17, 2023

    The product, in the report: MODEL # - LSG4513ST  SERIAL # - 704KMBV0F949 Slide in gas range

    My LG gas stove lacks basic locking feature on turning the knobs on for my gas stove. My home filled with natural gas and it took my hours and hours to air it out and it’s completely unsafe. I made this complaint to them when I fridt got the stove as well and they replaced the knobs but there isn’t much difference

    Model
    MODEL # - LSG4513ST  SERIAL # - 704KMBV0F949
    Serial number
    SERIAL # - 704KMBV0F949
    Bought from
    Home depot
    Bought
    Dec 1, 2017, about then
    Where
    DOYLESTOWN, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made May 1, 2023, sent to the company May 3, 2023, published by CPSC May 17, 2023

    The product, in the report: LG Oven

    We bought this LSG4511 model oven back in February 2018.

    Recently, we have discovered flames coming out the back of the oven where the grate is covering the convection fan.

    We were cooking a frozen pizza over the weekend and started smelling something burning, and also a heavy gas smell.

    Then we realized when we looked in the oven there was a grate covering the fan that was bright orange and a blue and orange flame coming out of the grate fan covering the fan.

    I have included a photo with the blue flame and apparently the grate got so hot it practically melted and got warped. I have seen other issues regarding this where it may have something to do with the fan not circulating. I assume this flame is causing significant temperature variations where the oven thinks it is at a certain temperature but isn’t.

    Understand here our appliance is possibly out of warranty with the purchase back in 2018 but this should be lasting us way more than 5 years.

    Is there anything LG can do to help with some guidance on repairs or have a tech person come and have a look? Serial number is 711KMXY0A498

    It appears there are other people that have experienced the exact same issue as us here.

    [REDACTED] [REDACTED] [REDACTED] [REDACTED]

    Model
    LSG4511ST
    UPC
    FP473ALS.ASTELG
    Serial number
    711KMXY0A498
    Bought from
    Prisco TV Inc, Mt Vernon, NY
    Bought
    Feb 19, 2018
    Where
    Bronx, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Mar 22, 2023, sent to the company Apr 14, 2023, published by CPSC Apr 28, 2023

    The product, in the report: LG gas stove range0-black

    I have an LG gas stove (range)2015. Model LRG3081st100…serial number 512MMES08180. We were using the oven and everything around the perimeter of the oven (cabinets, granite countertops,tile wall, range hood including the range itself became extremely hot. You couldn’t even touch it with your hand. This never happened before. Thank God I was home or I do believe that a fire would have started. I immediately reported this to LG at 1-800-243-0000. I spoke to a lady named [REDACTED]. She told me not to use the stove, this would come under a “safety warranty” and a technician would be out to evaluate. I received texts messages from [REDACTED], a presidential liaison. Text messages came from these numbers. [REDACTED]. [REDACTED] .And [REDACTED]. I spoke to [REDACTED] yesterday 3/21, and he provided no help.

    Model
    LRG3081st100
    Serial number
    512MMES08180
    Bought from
    Lowes, Pennsylvania
    Bought
    Dec 31, 2015, about then
    Where
    Old Forge, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Feb 4, 2023, sent to the company Feb 8, 2023, published by CPSC Feb 23, 2023

    The product, in the report: This is an appliance - a kitchen range. LG Model # LTG4715BD 6.9 cu. ft. Smart wi-fi Enabled Gas Double Oven Slide-In Range with ProBake Convection® and EasyClean®

    Health Risk. Screws from within the oven came loose, fell into food dishes, and ended up in the mouths of people eating at a family dinner. Two people were affected by having the screws end up in their mouths. The product is LG range model LTG4715BD. LG initially sent out a technician - they replaced the screws. Screws came loose again and fell into the oven - thankfully not the food the second time. I have approached LG exhaustively to address this flaw and two other issues and they will not address it. So, the risk of a metal screw falling into food remains.

    Model
    LTG4715BD
    Serial number
    002KMAN0L056
    Bought from
    Costco.com
    Bought
    Apr 28, 2020
    Where
    Seneca, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 13, Unknown
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Jan 23, 2023, sent to the company Feb 21, 2023, published by CPSC Mar 7, 2023

    The product, in the report: Cooktop knobs

    Scanned PDF copy sent to info-center

    Consumer Product Safety Commission 4330 East West Hwy Bethesda, MD 20814

    [REDACTED]; [REDACTED] [REDACTED] Through: [REDACTED]

    Saturday, January 7, 2023

    Subject: Fire risk

    Reference: LG cooktop model# LCG3611ST Dear Consumer Product Safety Commission,

    I would like to report a safety concern with LG cooktop model# LCG3611ST. The cooktop knobs are made of plastic and after a year or so they start slipping off over the metallic levers such that the user would not realize that fire may go out, but the lever is not fully turned off and the gas would leak. In my example on January 4th a household member switched off the stove and fire went out, but the knob slipped over it and the gas leaked for several hours at night, luckily, I walked down the house into the kitchen at 2 am and was able to shut it down without an incident. I informed Costco Warehouse of the failure. It appears LG electronics is aware of this problem because the part carries a rating of 1.4 / 5 from 42 reviewers and the company has discontinued the part. However unfortunately they are not offering any alternatives. In my opinion, this defect is a serious threat for users of this cooktop where knob(s) is failing, this can cause a fire and other harmful effects. It is my request that a quick action be taken through product recall.

    Model
    LCG3611ST
    Bought from
    Costco
    Where
    Eastvale, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Nov 30, 2022, sent to the company Dec 5, 2022, published by CPSC Dec 19, 2022

    The product, in the report: LG Dual Oven Gas Stove Model LDG4215ST-S/DBL

    Fire in lower oven of dual oven LG stove. Flames coming from the heat entry grille in the back wall of the oven during normal operation otherwise.

    Model
    LDG Model LDG4315ST-S/SDBL
    Bought from
    RCWilley
    Bought
    Jun 4, 2016
    Where
    Folsom, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Nov 13, 2022, sent to the company Dec 6, 2022, published by CPSC Dec 20, 2022

    The product, in the report: LG double gas oven stove, model LDG4313ST.

    We own an LG double oven stove, model # LDG4313ST, which was bought in Jan. 2020. Flames are coming out of the convection oven from the fan area, when it is in use. It almost set the parchment paper we used on the baking tray on fire, but we caught it in time. The oven is a fire hazard and we have stopped using it.

    Model
    LDG4313ST
    Serial number
    910KMDS0V634
    Bought from
    Bloom Brothers
    Bought
    Jan 6, 2020
    Where
    Mentor, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 54, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Aug 15, 2022, sent to the company Aug 22, 2022, published by CPSC Sep 6, 2022

    The product, in the report: 30” kitchen stove (range) gas, stainless with black top, freestanding LG 5.8 Cu. Ft. Stainless Steel Smart Wi-Fi Enabled Fan Convection Gas Range With Air Fry & EasyClean - LRGL5823SS

    The writing on the knobs of my kitchen stove (range) are wearing off. These are the knobs that control the flame strength of the burner. I bought the stove in October 2021. To clean, I use [REDACTED] Dishwashing detergent and a cloth. It is made by LG. My previous stove was a [REDACTED] and the same thing happened in less than a year. That stove was purchased in June of 2020. Because of unfixable temperature problems, [REDACTED] refunded my money. I am the primary user but my husband occasionally uses. It is in a residence used for personal cooking--no professional use. I need to be able to see (ignition, high, medium, low) where the knob should be to cause ignition and to cook foods at appropriate temperatures without bending over to see flame height.

    Model
    LRGL5823S /01
    UPC
    see upload
    Serial number
    109MMJY0G252
    Bought from
    Abt, Illinois
    Bought
    Oct 4, 2021
    Where
    Romeoville, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Aug 3, 2022, sent to the company Aug 10, 2022, published by CPSC Aug 24, 2022

    The product, in the report: Lg gas range

    Lg gas range giving off Carbon monoxide. The range cannot be fixed.

    Model
    LRG4115ST
    Serial number
    510KMRX0A574
    Bought from
    Bestbuy.com
    Bought
    Nov 26, 2015
    Where
    Dearborn Heights, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 55, Unknown
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Jan 21, 2022, sent to the company Mar 31, 2022, published by CPSC Apr 14, 2022

    The product, in the report: Gas range oven

    Mr. [REDACTED] President, LG Electronics, USA [REDACTED] [REDACTED]

    Dear Mr. [REDACTED]

    On May 14, 2019, we purchased a suite of LG kitchen appliances from Big Sandy Superstore in Reynoldsburg, Ohio. Unfortunately, we did not opt for the extended warranty given the LG reputation for quality. This reputation was soon proved false. On June 10, 2019 we had to have service on the dishwasher and on June 14, 2019, we had to have a repair on the refrigerator. Just 14 months after we made the purchase the over-the-range microwave quit working. We chose to replace it with a countertop unit as the cost to repair was outrageous including a $99 fee for a service call.

    Most concerning though when we cooked our Thanksgiving turkey the oven (gas range) overheated. It was set for 450 degrees, but the temperature got so hot that the chrome finish on the knobs partially melted and bubbled. Subsequently we bought an oven thermometer to monitor the oven temperature. On December 10, 2021, my wife baked gingerbread to make gingerbread houses. She set the oven for 350 degrees but noticed a burning smell. When she opened the oven, the gingerbread was burnt, and the oven thermometer read 450 degrees. This is very disconcerting since the malfunction could result in a fire. This is no longer a case of unreliability; it has become a safety hazard.

    I am sending a copy of this letter to Big Sandy Superstore and the Consumer Product Safety Commission. I researched their site and found other complaints of LG ovens overheating.

    I request at least a partial refund of the price of the microwave and the range. We should not experience these failures within such a brief period, especially when one constitutes a fire safety hazard.

    Sincerely yours, [REDACTED]

    Bought from
    Big Sandy Superstore, Ohio
    Bought
    May 14, 2019
    Where
    Westerville, Ohio: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Nov 22, 2021, sent to the company Dec 13, 2021, published by CPSC Dec 28, 2021

    The product, in the report: LG slid In Range

    We recently had a disturbing incident with an LG range that we purchased from Lowes. In brief, during an oven cleaning the range over heated and nearly started a fire. Attached is a time line and copies of text messages between [REDACTED] and LG.

    Aside from the fact that it took such a long time to get satisfaction we had a greater concern regarding the reason for the overheating that was never addressed. Several times we brought up the issue of product safety and asked if LG was looking into a possible design flaw. Have other purchasers of this model experienced similar problems? Would purchasers be notified of the problem and warned not to use the oven cleaning setting? Although we were told that the issue would be referred to LG’s Product Liability Department we never had any follow up. Most curious was the fact that no one at LG seemed interested to get our stove back so that it could be examined.

    We keep thinking that if the stove hadn’t shorted out (see time line) would our house still be standing and doesn’t LG have some responsibility to ensure that their products are safe?

    Needless to say, even though the self-cleaning oven feature is touted as a selling point it is a feature that we will never use again.

    Time Line for LG Range Malfunction

    LG Range – Slide In Model # LUTG 4519 SN 100 Serial Number 103KMGJ04087 Purchased at Lowes with the warranty plan on 6/1/2021

    Installation Date – 07/20/2021

    August 23, 2021 – During an oven cleaning the stove got so hot it was starting a fire, singing the envelope glued to the back of the stove and melting the plug – fusing it to the back of the stove. The plug eventually melted enough to expose some copper wiring which then made contact with the metal which shorted out the stove. We called Lowes and then LG Service and was told to pull the stove away from the wall in order to get the Model and Serial Numbers. When this was done the outlet was pulled completely out of the wall. The switch plate was dimpled from heat. Photos attached. LG Support USA was also contacted on line (see attached print out of conversation). The ovens were totally locked and there was no power to the range however we could use the burners if we lighted them with a match.

    August 26, 2021 – A repairman, [REDACTED], came to look at the stove. He called LG Tech people and confirmed the problem.

    August 31, 2021 – We were referred to LG’s RA department and texted with [REDACTED] through September 10th trying to get some resolution (see printout of text conversation with [REDACTED]). We were approved for a replacement stove.

    September 16, 2021 – Still not having received an RA number so that we could get a replacement stove [REDACTED] drove to the Lowes store where the range was originally purchased (Niagara Falls Blvd., in Buffalo, NY). After explaining the situation to an Assistant Manager he called LG and was able to get the RA number which would allow me to purchase a replacement stove. The model that overheated was not available so we chose a similar LG range that cost less. We were told that we wouldn’t get a credit for the malfunctioning stove until it had been returned to the store. A credit would then be issued immediately and we should see it on our account in 3-5 days.

    October 21, 2021 – The replacement stove was delivered and the damaged stove was removed.

    November 1, 2021 – After many phone calls to the local Lowes store, and speaking with 3 different employees (head cashier [REDACTED], [REDACTED] in sales and [REDACTED]) it was finally resolved and the credit was put through.

    November 3, 2021 – The credit appeared on our credit card.

    I have photographs and copies of correspondence that I can send but could not figure out how to attach them.

    Model
    LUTG 4519 SN 100
    Serial number
    103KMGJ04087
    Bought from
    Lowes
    Bought
    Jun 1, 2021
    Where
    Buffalo, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  57. Hurt, care not known

    Made Nov 18, 2021, sent to the company Jan 7, 2022, published by CPSC Jan 24, 2022

    The product, in the report: LG slide-in gas oven

    We purchased an LG slide-in gas oven and range from Appliance Connection on August 10 of 2020 for $2,024. It arrived in September of 2020 and we installed it in November of 2020. It is a double oven and the top oven has never worked. It doesn’t get up to temp and shows an error message. The first time I tried it, when I opened the door the flames blew out and singed my face. The next time I tried it, it seemed to be working so I looked into it carefully. Nothing happened so I looked a little closer and delayed flames blew out again, this time singeing my hair, face and arm. In February of2021 I reached out to Appliance Connection who told me I needed to speak to the Manufacturer. I first contacted LG Electronics on 3/16/21. I supplied the proof of purchase and the serial numbers (There were 3 on the front of the oven). They told me to try turning the oven off and on. I’d obviously already done this, but I tried resetting the breaker as well without luck. After a lot of back and forth we pulled the oven out and found additional serial numbers on the back. On 4/19 they again requested the model, dealer, proof of purchase and serial numbers which I provided again. On 4/20 I finally received confirmation that they had assigned a reference number to my case, [REDACTED], and I should be sure and answer my phone and texts and await contact for the next steps. It also asked AGAIN for my proof of purchase, which I uploaded. Around 5/3 I still hadn’t heard from anyone so I reached out via their chat. At that point in time they told me someone would get back to me in 2-5 days and assigned me a chat reference, [REDACTED]. On 5/11 I still hadn’t heard from anyone so I chatted again and after about 30-45 minutes they told me that they hadn’t been able to locate a service tech in our area and had referred it up the chain and gave me a new reference number, [REDACTED] and said that someone would get back to me in 2-5 days. On 5/15 I received an email saying, “(Action Required - Please see below to upload your proof-of-purchase with LG) Following up to your recent conversation with LG Customer Service, your proof-of-purchase is required to proceed in processing your case. Please use the link below to access LG’s document portal and upload a legible digital scan or photograph of your original proof-of-purchase to LG Customer Service” I forwarded this email WITH screenshots this time of my proof of purchase to their Customer Service email and I have uploaded the proof of purchase AGAIN. I have still not heard back, still can’t use the oven. It’s dangerous and I just want someone to come out and fix it.

    Model
    LTG4715ST
    Serial number
    007KMYH03458
    Bought from
    Appliance Connection
    Bought
    Aug 10, 2020
    Where
    Washburn, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  58. No one hurt

    Made Sep 7, 2021, sent to the company Sep 9, 2021, published by CPSC Sep 23, 2021

    The product, in the report: LG STUDIO 5 Burner 36” Gas Cooktop in Stainless Steel Model LSCG367ST

    We purchased LG Gas Cooktop model LSCG367ST in August 2017. The knobs in the cooktop were made partially from plastic (bottom part). During usage and heat exposure plastic is deteriorating and braking down. It disconnects top aluminum knob from plastic bottom and make impossible to shut down the gas and therefore creates fire hazard. I have contacted LG numerous times. They created repair order [REDACTED] on 8/7/21 and promised to fix it ASAP. It has been a month since that time and they still have not fixed nor replaced knobs. Every time, when I call LG, they promise to fix it or replace (if not fixed in a month). I noticed that I am not alone with this problem.

    Model
    LSCG367ST
    UPC
    hidden
    Serial number
    hidden
    Bought from
    Costco.com
    Bought
    Aug 12, 2017
    Where
    LYNNWOOD, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Aug 30, 2021, sent to the company Sep 2, 2021, published by CPSC Sep 17, 2021

    The product, in the report: LG Gas Range. Purchased around 2013.

    LG Gas Range fire occurred when set to 275 degrees for 1 hour. People upstairs did not notice smoke until downstairs of home was completely filled with smoke. We are unsure whether the over overheated or what caused the fire. There were no injuries, but stove is damaged *melted interior parts and knobs melted. (photos included) Smoke damage in the home.

    Model
    LRG3095ST
    Serial number
    302MMFU02091
    Bought
    Jun 1, 2013, about then
    Where
    Madison, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Aug 5, 2021, sent to the company Aug 10, 2021, published by CPSC Aug 24, 2021

    The product, in the report: It’s an LG STUDIO 6.3 cu. ft. Gas Single Oven Slide-In-Range with ProBake Convection. It’s dimensions are 29 7/8” w x 28 3/4” d x 37 59/64” h.

    We noticed an odor coming from our LG STUDIO 6.3 cu. ft. Gas Single Oven Slide-In-Range and called our gas company, Washington Gas. The technician they sent determined that it has an issue with delayed ignition & measured a high CO reading of 1000 ppm. Technician thinks it may be due to a cracked or defective burner. He had to disconnect the gas line from the oven due to the danger.

    Model
    LSSG3019BD
    UPC
    FH4767US.ABDEST
    Serial number
    804KMAN0K584
    Bought from
    Home Depot, Virginia
    Bought
    Jun 20, 2018
    Where
    Alexandria, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Jun 1, 2021, sent to the company Jun 3, 2021, published by CPSC Jun 17, 2021

    The product, in the report: Model #LTG4715 In Black Stainless Steel. 6.9 cu. ft. Smart Double Oven Slide-In Gas Range with ProBake Convection & EasyClean

    Gas range less than 6 months old has a leak in the burner valve that filled my home with natural gas

    Model
    LTG4715BD
    Serial number
    011KMPF0N936
    Bought from
    The Home Depot
    Where
    Arvada, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 12, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  62. No incident, no one hurt

    Made May 13, 2021, sent to the company May 18, 2021, published by CPSC Jun 2, 2021

    The product, in the report: Product: LG Gas Stove, - Product Code FA424GFS.FS1ELGA

    Product: LG Gas Stove, model number LRG3061ST/01. Woke up to find the outside glass door shattered with half of it on the floor. Had not used the oven in about 5 days. No injuries, but lots of shards and glass dust in stove and kitchen. This is a major safety issue and should be addressed by the LG company.

    Model
    Model No LRG3061ST/01
    Serial number
    703MMSG03894
    Bought from
    Home Depot, New York
    Bought
    May 29, 2017
    Where
    Rochester, New York: Home/Apartment/Condominium
    Who was involved
    Age 66, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  63. No one hurt

    Made May 10, 2021, sent to the company May 13, 2021, published by CPSC May 27, 2021

    The product, in the report: LG Electronics model LSG4513BD gas oven UPC MEZ265953016

    As reported to LG Electronics in regards to my model LSG4513BD gas oven:

    <<I have recently (within the last 3-4 weeks) noticed a smell of gas when starting the oven. We had also noticed an occasional small “boom” noise, like a mini-explosion, while the oven was running. The owner’s manual mentions “popping” noises as being normal, but this is most definitely a “boom” and not a “pop”.

    I had the company that installed the gas line inspect the connections and they were fine. The tech noticed flame coming through the grate at the back of the oven, which I had not seen before, but explained the recent experience of food closest to the burner getting burnt while cooking. We also noticed that the grate in front of the burner chamber appears to have been deformed and/or melted from prolonged exposure to the direct flame.

    While the oven is out of LG warranty, we had bought the extended service plan through Best Buy, and the technician attempted to repair the oven yesterday. he replaced the Heater, Plain (part MEE61841401) and the Burner Assembly (part LG-ABF73469901) but the problem continued. He was planning to research the issue when he returned to the office. He instructed us NOT to use the oven, as the “booms” indicated an accumulation of gas inside the oven that was a dangerous safety issue.

    After he left, I did some online research, and found an internet message board thread about this exact same problem with the exact same model, as well as other similar ovens. I have several concerns about this. One is that this seems to be, if not common, then at least somewhat widespread issue with this oven technology and should have spurred a recall or at least a safety notice to your customers. The second concern I have from reading the thread is the seeming unconcern from LG about an unsafe situation being caused by one of their products. That is unacceptable.

    [REDACTED]

    The Best Buy technician is unable to return until May 18. As this is apparently a known safety issue by LG, I would like an LG repair tech to repair this issue ASAP, using the correct parts the first time. In the message thread above, there are several posts listing the correct parts required, as well as the fact that a technical bulletin has been issued and a new part # required to correct the problem. I realize that the oven is outside of LG’s warranty but we are still covered by Best Buy and this is a potentially dangerous product safety issue - LG and Best Buy can figure out who pays for the repair, but I want my oven fixed.>>

    Model
    LSG4513BD
    UPC
    MEZ265953016
    Serial number
    803KMSA0N198
    Bought from
    Best Buy
    Bought
    May 26, 2018
    Where
    Wilmington DE USA, Delaware: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Apr 24, 2021, sent to the company Apr 27, 2021, published by CPSC May 11, 2021

    The product, in the report: LG gas double oven range, LSG4513st

    Gas oven shoots flames when turned on, does not operate convection oven properly. New motor - so is not the fan motor.

    Model
    LSG4513st
    Bought from
    Best Buy
    Bought
    Dec 19, 2019, about then
    Where
    FLOWER MOUND, Texas: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Mar 7, 2021, sent to the company Mar 17, 2021, published by CPSC Mar 31, 2021

    The product, in the report: LG double gas range oven Model LDG4315ST

    The are flames coming out of the bottom oven convection fan area. 2016 model. This is apparently a known issue with LG oven models

    Model
    LDG4315ST
    UPC
    MFL68920501_03
    Serial number
    603KMANOR640
    Bought from
    LOWES
    Bought
    May 18, 2016
    Where
    Fenton, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 76, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Feb 23, 2021, sent to the company Mar 25, 2021, published by CPSC Apr 8, 2021

    The product, in the report: gas range with oven

    The consumer said that one can barely brush against the control knob for the range burners and they turn on. There have been instances where only the gas came on and other instances, where the flame actually comes on, if someone brushes against it.

    Sometimes, consumers can hear the beeping sound, when the range comes on and in other instances, there may not be a beep sound, but gas could be emitted.

    The consumer moved into the home in early December 2020 and the problem has been occurring every since they moved in.

    The consumer said a person could walk by the range and brush past the knobs and the flames will turn on.

    The consumer also noted that there are numerous reports of this issue on CPSC’s site and the firm gives the same standard response, “We meet all safety requirements.”

    Model
    LSG4513
    Serial number
    704KMGJ0F311
    Where
    Sunerset, New Jersey: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Feb 15, 2021, sent to the company Mar 10, 2021, published by CPSC Mar 24, 2021

    The product, in the report: LG Dual Oven LDG4315ST, Stainless Steel natural gas oven

    I have a LG Convection oven that has flames shooting out of the lower oven convection vent. Model LDG4315ST. Huge safety concern and is burning food.

    Model
    LDG4315ST
    Serial number
    510KMJQ0A356
    Bought from
    costco.com
    Bought
    Nov 15, 2015
    Where
    Gig Harbor, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jan 25, 2021, sent to the company Mar 11, 2021, published by CPSC Mar 25, 2021

    The product, in the report: LG Gas Oven - 3 years old. Model number LSG4543ST/00; Serial Number: 702KMKT0F205

    Regarding LG Gas oven model number LSG4543ST/00, Serial number 702KMKT0F205; RNN number (I believe that is LG’s reference number for this complaint) [REDACTED] and we just received another reference number [REDACTED].

    The LG oven is a little over 3 years old. This past thanksgiving we noticed there were flames from from the back fan vent (the back of the oven I believe there is a fan) and the flames were shooting out (my husband was cooking a turkey). We have turned the oven on since thanskgiving and the flames keep shooting out of this ven (my husband has video and pictures I can send to reflect this). In any event, LG was contacted end of November/beginning of December to advise of this safety concern since this is a fire hazard and we can not use and oven that has flames shooting out of it. After a month of back and forth with little to no communication or follow up from LG we finally was able to get them to send a repairman out to our home to inspect and fix the oven. The repairman showed up December 30, 2020 (over one month since initial incident!). The repairman spent 3 minutes and left telling us he needed to order a part that would take 3-5 days to get. It is over a week later and we have not heard from the repairman.

    We contacted LG today to find out what was going on since we can not use our oven and this is a major safety hazard. They read their notes from their computer saying that the repairman advised nothing was wrong with our oven. After some more debate they gave us another reference number (noted above). This is a major safety issue with LG ovens - you can not bake with flames shooting out and LG apparently does not see the urgency in this situation let alone leaving a customer without and over for over a month with little to no communication or updates. I have advised them that I would be submitting a complaint to this agency as I would like this resolved prior to starting litigation and I don’t want this to happen to any other LG gas oven customers.

    Model
    LSG4543ST/00
    Serial number
    702KMKT0F205
    Bought from
    Appliance World
    Bought
    Aug 1, 2017, about then
    Where
    East Norwich, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Nov 9, 2020, sent to the company Dec 8, 2020, published by CPSC Dec 22, 2020

    The product, in the report: Silver LG Gas Range - 5 burner, 36 inches wide (standard size)

    On several occasions, I have come into the room smelling gas. It turns out the knobs on the oven (which are about hip-high) are incredibly EASY to turn on and allow the flow of gas.

    Brand: LG Product: Gas Range Model: LDG4313ST Serial: 612KMXY10786

    Model
    LDG4313ST
    Serial number
    612KMXY10786
    Bought from
    Appliance Factory, Colorado
    Where
    Pepperell, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Nov 1, 2020, sent to the company Nov 12, 2020, published by CPSC Nov 27, 2020

    The product, in the report: LG Gas Range - Model LDG4315ST

    We have an LG Gas Range - model LDG4315ST. We purchased it at Lowe’s on Feb 20, 2017. Twice in the last 3 years, we accidently bumped a gas range knob and turned on the gas without our knowing it. It gassed the house and made a guest sick. I’ve been asking LG for a safety solution but have gotten the run-around. They tell me there are no safety caps for their large gas range knobs. I’m very concerned for users with small children or users who have family members with dementia. There absolutely must be safety mechanisms for these knobs.

    Model
    LDG4315ST
    Serial number
    can’t access the serial number
    Bought from
    Lowe’s
    Bought
    Feb 20, 2017
    Where
    Lancaster, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Feb 19, 2020, sent to the company Feb 27, 2020, published by CPSC Mar 12, 2020

    The product, in the report: LG 5.4 cubic feet stainless steel gas range with convection and griddle. LRG3194SS

    My wife and I purchased an LG gas range for our kitchen, model LRG3194SS, on October 2, 2020 at the Abt store in Glenview, IL. It was installed by qualified technicians who hooked it up to our existing gas line after removing the old stove. On Monday, Feb. 10, we noticed a strong gas smell coming from the oven. All the controls were turned off. We called our gas company, [REDACTED], and two men came out with diagnostic testers that clicked and measured the presence of gas. They shut the stove off completely and wrote up a service ticket, which reads” Range, first floor, leak at appliance, oven passing gas with control in off position, meter on, tape not applied.” Abt sent a technician to our house two days later. Upon doing the same check for presence of gas and diagnosing the problem he told us the stove had a defective safety valve that was “prematurely worn out.” He enabled the cook ~op but the oven was disabled. Today, Feb. 17, an Abt technician brought a new safety valve. After installing and testing he said the replacement part was defective. Once again we can use the cook top but the oven is disabled. Abt is going to call again later this week for an attempt at resolving the issue. At this point we don’t trust that a reliable safety valve can be provided that won’t start leaking gas.

    Model
    LRG 3194
    Serial number
    Not located
    Bought from
    Abt, Illinois
    Bought
    Oct 2, 2019
    Where
    Evanston, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Jan 28, 2020, sent to the company Feb 27, 2020, published by CPSC Mar 12, 2020

    The product, in the report: 5 burner gas range with double oven

    There have been several instances where the consumer’s wife or his 15 month old, great granddaughter, have touch the control knobs for the range and turned on the igniters. However, the knobs were not turned enough for the burners to emit a flame. The problem can occur with any of the burners..

    The consumer said that one can simply brush by the range and this can cause this problem to occur.

    They have awaken or have been alerted to the smell of gas on several occasions, but have not been injured. When it has occurred, they quickly open windows or doors, to eliminate the gas odor.

    Model
    MEZ39988701
    Bought from
    RC Willey, Nevada
    Bought
    Nov 15, 2016, about then
    Where
    Las Vegas, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Dec 31, 2019, sent to the company Jan 14, 2020, published by CPSC Jan 29, 2020

    The product, in the report: Model lrg3085st Gas Range from LG

    LG Model lrg3085st stove knobs release gas and/or ignite when brushed up against. We have had dozens of instances of this occurring and 2 incidences. 1st incident was in 2017 when a friend leaned against the knob and the burner ignited and lit her hair on fire. The second incident was in 2019 and the burner released gas overnight and filled the house with gas. LG knows about this and has a repair bulletin but there is no product recall.

    Model
    lrg3085st
    Where
    Midvale, Utah: Home/Apartment/Condominium
    Who was involved
    Age 30, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Dec 27, 2019, sent to the company Jan 31, 2020, published by CPSC Feb 14, 2020

    The product, in the report: LG Gas range, Model LDG4313BD, Stainless Steel

    My wife and I purchased an LG range, Model LDG4313BD, on November 9, 2017. We were disturbed to find two years later - around November 21, 2019 - after the warranty had expired, that the oven cooked unevenly. Some foods on one side of the oven were in different states of doneness than those, in the same cooking container, on other sides. We were more concerned, a few dates later, when the oven would not heat up; however, after a couple of minutes, a fireball ignited in the oven! We quickly turned it off.

    We called a professional repair person to look at the range. He stated initially that LG ranges were a problem and that the lower convection oven motor needed to be replaced. The gas would heat up, but with a broken motor, had nowhere to go other than to ignite within the oven. He subsequently replaced it for $373.00 – that for an oven that was barely two years old. He also warned us not to use the self-cleaning option on the range because that, too, would be a problem. My wife called LG to complain about the range fireball and was told that the warranty had indeed expired and they could refer us to an LG repair person. Of course, we had already hired someone who had replaced the range motor. LG did not stand behind its product at all.

    Model
    LG Gas range, Model LDG4313BD
    UPC
    Unknown
    Serial number
    Unknown
    Bought from
    Home Depot
    Bought
    Nov 9, 2017
    Where
    West Bloomfield, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Dec 18, 2019, sent to the company Jan 16, 2020, published by CPSC Jan 31, 2020

    The product, in the report: LG Range, model LDG4325ST, Double oven free standing range.

    When you brush against the stove knobs they can turn on with out you knowing This has been happening since we purchased the stove in 2016. ON 12/11/19 my wife was in the kitchen and while reaching in the cabinet above the stove bumped the range knob and turned on the gas. I walked in to the living room and smelled gas and went in to kitchen to see what the problem was as we had a fire burning in the fireplace. My wife told me what had happened and she turned of the burner knob. In contacting LG, they state they have not had complaints about this issue even though a year ago I contacted LG and the phone tech stated he had the same stove and the same problem. I looking at many reviews on the Home Depot web site on this stove, this seems to be a major problem as there are many reviews stating they have the same issue. It is just my wife and myself that live in the house so we tried to be careful even though we have brushed against the knob a number of times and had them turn on. I guess having gas in the house and a fire in the fireplace was a wake up call. In some of the reviews, people actually remove the stove knobs when grandchildren visit. I would call this a serious safety concern. I have left a review on the Home Depot site to add to the others with the same issue. This product needs to be recalled before someone dies. My stove is an LG model LDG4315ST, serial number: 605KMCB02915.

    Model
    LDG4315st
    UPC
    FB4763LS ASTELGA
    Serial number
    605KMCB02915
    Bought from
    SEARS
    Bought
    Jul 11, 2016
    Where
    Payette, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Nov 15, 2019, sent to the company Dec 6, 2019, published by CPSC Dec 20, 2019

    The product, in the report: LDG3016ST

    Gas range knobs melted by heat coming from oven when door is opened.

    Model
    LDG3016ST
    Bought from
    PC Richards
    Bought
    Dec 1, 2018
    Where
    Plainview, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Sep 19, 2019, sent to the company Oct 11, 2019, published by CPSC Oct 28, 2019

    The product, in the report: Electric Range, stainless steel, smooth top, slide-in with front controls

    The knob design has from the first week led to unintentionally turning on burners. I was shocked to see how easy it is to do this just by leaning over or brushing against the front of the range top. The bottom of the knob protrudes beyond the front edge. So far, the bell that sounds has saved us from starting a fire, but WE ARE AFRAID THAT THIS DESIGN ISSUE WILL CAUSE A HOUSE FIRE. The knobs can be easily redesigned to avoid this by tapering the lower part of the knob. But this is currently a hazard. We love the range, but are concerned about its safety, not just for us but for other customers too.

    Model
    LSE4613ST.BSTLLGA
    UPC
    fs1775ls.astllga
    Serial number
    812kmgj06735
    Bought from
    Costco, Michigan
    Bought
    Jan 18, 2019
    Where
    Traverse City, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made May 8, 2019, sent to the company May 16, 2019, published by CPSC May 31, 2019

    The product, in the report: LG 6.3CuFt Slide-in GAS Range with ProBake Convect

    My LG Gas Range ultra burner continues to extinguish while on a low setting. It is only after noticing the smell of gas in my home that I am aware of the issue. The oven is less then four months old and has had the issue almost since the day I received it. I have had 3 service calls from LG and yet the problem persists. Although the oven is well within the 3 year warranty and clearly a safety hazard (the service man himself has recommended I do not use the oven!), LG refuses to replace the oven or issue a safety recall

    Model
    LSG4513ST.BSTELGA / ELC
    UPC
    3196481100493KX0413
    Serial number
    811KMKT00493
    Bought from
    Costco, Ohio
    Bought
    Dec 29, 2018
    Where
    Highland Heights, Ohio: Unspecified
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  79. Hurt, care not known

    Made Mar 26, 2019, sent to the company Apr 3, 2019, published by CPSC Apr 17, 2019

    The product, in the report: LG LRG4111ST (LG gas range)

    Despite the “Loc” feature being turned on at all times when our gas range is not in use, the burner knobs turn on unintentionally at the slightest bump. On many occasions this has happened, and thankfully we have to this point realized when the gas was coming from the burner on most occasions fairly quickly. However, one occasion we did not realize for quite some time and all ended up with severe headaches. This is a HUGE safety concern. If we do not catch the gas turning on like this, we could go to bed and our house fill with gas. This is totally not acceptable! I have reached out to LG regarding this safety concern, and was told that unless we received physical injuries or property damage, there was nothing they could do. LG knows there is a problem; I have researched this particular model of range and found that hundreds of others have had similar experiences as we have had, and others have ended up having fires as a result of this faulty model of LG gas range. As a parent, I cannot sleep soundly at night knowing that this range is so dangerous. I find myself constantly checking the range & knobs just to make sure that gas isn’t coming out of the burners. Again, this is happening while the so-called “Loc” feature is on.... also would like to note that with the “Loc” feature on, barely turning the knobs counterclockwise causes gas to come from the burners as well (this occurs without even pushing the knob in... you are supposed to have to push the knob in and then turn clockwise to get the gas to turn on when the the Loc feature is OFF... gas should not be coming out period when Loc is on nor when counterclockwise. Obviously this is either a design flaw or defective ranges). Waiting for a serious personal injury or property damage is not an acceptable response from LG!! The extreme headaches from the gas was bad enough! My family’s safety is number 1 to me. It’s a shame that LG does not care about its customers’ safety.

    Model
    LRG4111ST
    UPC
    FG4733LS.ASTELGA
    Serial number
    701KMYH06346
    Bought from
    Lowe’s, Ohio
    Bought
    Feb 24, 2017
    Where
    Galion, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 4, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  80. No one hurt

    Made Mar 20, 2019, sent to the company Apr 18, 2019, published by CPSC May 2, 2019

    The product, in the report: LG Gas top range with 5 burner and convection bake oven, model LRG3193ST

    The door on our LG oven fell off, just one hour after the service technician left (he was here due to the oven temperature not working properly). My wife was cooking and when she opened the oven door, it came apart from the oven, nearly landing on her foot, and almost burning her leg. The door had to remain in its open broken state, which was too hot to attempt moving. I have a 4 year old son who was also at risk. The model of the LG oven is: LRG3193ST It is only 2 months old.

    Model
    LRG3193ST
    Serial number
    811MMDK05866
    Bought from
    Lowe’s, California
    Bought
    Dec 27, 2018
    Where
    Menifee, California: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Mar 17, 2019, sent to the company Mar 26, 2019, published by CPSC Apr 16, 2019

    The product, in the report: LG Gas Range - Stainless Steel, a5 burner w/ convection oven (double oven).

    The LG gas range we purchased has the knobs on the front of the range that are very easily turned on. We have turned them on a number of times just by being next to the stove; however, we have always smelled the gas within a few minutes.

    This morning I was woken up to the smell of gas in our upstairs bedroom of which we calculated that the gas had been on for about 5 hours. The knobs on this range are very unsafe and could be even more dangerous with children in the home.

    I have since found out that there is a safety feature to lock it; however, it’s a matter of remembering to do that. Older ranges are safer than the new ranges. These need to be looked into. They are very poorly designed and very unsafe!

    Bought from
    RC Willey
    Where
    West Jordan, Utah: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Mar 14, 2019, sent to the company Apr 9, 2019, published by CPSC Apr 23, 2019

    The product, in the report: Gas range knob

    Caller stated that whenever she brushes against the knob the burner turns on high. She stated that this has been ongoing since installation, although she was not really aware of what was happening. She stated that she read online numerous reports of this incident. Caller feels that this is a safety hazard especially if there are children in the home and should be reported.

    Caller stated that she sent the manufacturer a letter and no one responded to her nor her emails that she sent.

    Model
    LRG41115st
    Bought from
    Home Depot, Arizona
    Bought
    Mar 1, 2014, about then
    Where
    Kingman, Arizona: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Feb 6, 2019, sent to the company Feb 14, 2019, published by CPSC Mar 4, 2019

    The product, in the report: LG 6.9CF double oven gas range

    Stove burners turn on unintentionally whenever the knob is ever so slightly brushed. Sometimes it will ignite; sometimes gas will just leak out, and until the odor is detected, it is difficult to know that the gas has been turned on. Knobs can be accidentally bumped to release gas without lighting the burners. They’re in front & low; this can also happen if you are reaching towards the back of the unit to clean it. I think that my dogs have turned this unit on as well. I can’t imagine how dangerous this is if small children are in the household. I have had to resort to removing the knobs when not in use. No solutions from LG were offered.

    Model
    model LDG4315ST
    Bought from
    Best Buy, Florida
    Bought
    Nov 30, 2016
    Where
    Archer, Florida: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Dec 5, 2018, sent to the company Feb 11, 2019, published by CPSC Feb 27, 2019

    The product, in the report: Gas Stove cook top

    This regards an LG gas stove cook top, model LCG3091ST.

    The safety issue is that the burner control knobs easily break with normal usage and one such breakage jammed the burner gas on before it was ignited and couldn’t be turned off until I got a pliers and was able to turn it off. Quite a bit of gas had been released at that point. If I hadn’t had pliers handy it could have been very dangerous, more so than it already was.

    Details: We purchased it in 2014 and had it installed in our kitchen. The problem is that the knobs that operate the burners are poorly designed plastic and they break off with normal usage. We have had to replace *at least 5* of them over time with the first breakage happening within about 9 months of purchase and installation. One of the broken knobs left some part of the knob in the control jamming it in an “on” position without the gas being lit.

    Given that I have replaced at least 5 of them over time it is clear that they are poorly designed and our experience is not an isolated incident.

    Model
    LCG3091ST
    Serial number
    Don’t know it
    Bought from
    Contractor, don’t know store, Maine
    Bought
    May 1, 2014, about then
    Where
    Portland, Maine: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Oct 6, 2018, sent to the company Oct 19, 2018, published by CPSC Nov 2, 2018

    The product, in the report: LG gas stove with a double oven, stainless steel and black

    The glass on the top oven in my LG double oven shattered about 10 minutes after I turned off the oven.

    Model
    LDG3036ST/01
    Serial number
    309MMXN00034
    Bought from
    LOWES, New York
    Bought
    Sep 11, 2013, about then
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Sep 20, 2018, sent to the company Sep 28, 2018, published by CPSC Oct 15, 2018

    The product, in the report: PROBAKE Convection System

    I have an LG double oven Gas Stove, purchased in Nov. 2015. I have had a problem with it igniting just by brushing against the knobs. I had a service call from the maintenance Dept from Conns Stores in Nov 2017 before the warranty expired. The serviceman checked it and that it was within norms, I am NOT happy with this as it is very dangerous and the accidental ignition is more of a problem as the stove has gotten used more. The service repair man told me to put rubber pads inder the knobs if I wanted it stiffer. Later in the year I spoke to a company rep and was told there were no other claims of this type. The knobs are now such that they ignite at the slightest brush and if they don’t ignite they turn on just enough to leak gas fumes. We all have to constantly check the knobs when we pass thru the kitchen. This was a very expensive stove and I am very disappointed.

    I did not put rubber pads under the knobs as I felt this would alter the original product.

    Model
    FB4763
    Serial number
    MBM64916704
    Bought from
    Conn’s
    Bought
    Nov 20, 2015
    Where
    Crowley, Texas: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Sep 3, 2018, sent to the company Sep 11, 2018, published by CPSC Sep 25, 2018

    The product, in the report: LG gas range LRG3081ST

    I own an LG model LRG3081ST gas range. The knobs on the front of the stove can turn on with the slightest brush/bump. I have unknowingly brushed it when home; however, should this happen when I am not home (e.g. if the dog or cat bumps it), it will fill my home with gas and/or ignite when not supervised.

    Model
    LRG3081ST
    Serial number
    510mmzb04869
    Bought from
    Home Depot, Minnesota
    Bought
    Nov 7, 2015
    Where
    Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Aug 28, 2018, sent to the company Sep 28, 2018, published by CPSC Oct 15, 2018

    The product, in the report: Gas fuel/Electric start range knobs

    This husband and wife are reporting that the knobs on the consumers gas range which control the electric start are extremely dangerous because they can be turned just by brushing against them. The fire does not light however the fire does not light which releases gas into the air. The callers have had to evacuate the home over 2 times The caller has contacted the manufacturer who informed them that this unit is not recalled then provided them with two phone numbers and neither could be contacted. Manufacturer did provide the caller with [REDACTED] May 10th, 2018 and then May 29th,, 2018 [REDACTED].

    Model
    LDG4315ST
    Serial number
    611KMRX0Z286
    Bought from
    Home Depot, Washington
    Bought
    Jan 15, 2017, about then
    Where
    Auburn, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Aug 7, 2018, sent to the company Aug 15, 2018, published by CPSC Aug 29, 2018

    The product, in the report: LG slide in gas stove LSG5513st

    Good morning. We expierienced problems with our 1 year old LG gas stove. LG Canada refuses to recall LSG5513 ST due to very serious safety issues. We used our stove in self clean cycle when we noticed that our kitchen cabinet was in process of getting damaged from exsesive heat that came from top rear grill air vent. LG Canada to cover up the problem provided us with false information. They refused to assist us. Knobs design and burner valves need changes. By accidentally touching the knobs it opens gas flow that fills up the room. It happened to thousans of customers. It happened to our family 5 times . Our family do not feel safe by having this unit in our condo. Somebody is going to be hurt and LG is neglecting responcibility. Hope you can help. Thank you. [REDACTED]

    Model
    LSG5513ST
    Bought from
    Home Depot
    Bought
    Apr 4, 2017, about then
    Where
    Vancouver, Canada: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Jul 27, 2018, sent to the company Sep 7, 2018, published by CPSC Sep 21, 2018

    The product, in the report: gas range Bar Code Number: 310MMGRO9463

    This is a report alleging that an LG range (please see attached) incorporates a burner top grill design that subjects cooking pots to fall off the stove. While in the process of using the subject LG five burner gas range surface burners, one of the pots containing boiling water fell off the top of the stove and onto the floor to my right dispensing the hot water in a great mess. Fortunately, I was positioned to the left of this event at that time thus avoiding personal injury. Also fortunate was that my grandchildren were in another room at the time.

    Ordinarily a pot falling from a stove range top would not be news to anyone; in this circumstance it is because the subject pot of water being heated was seated over the corner burner located there and appropriately on a cast iron grill platform theoretically provided to support the pots or pans while positioned thereon.

    During a subsequent analysis of the event, it was determined that the manufacturer of the LG range had failed to provide pot-platform support at each front corner of the perimeter of the range top.

    In order to further define the grill-top configuration, if one were to take a pot and while viewing it from the top imagine that it was resting on a grill where one quarter of the bottom surface area of the pot was unsupported because there was no grill components beneath it that image would describe the defective design of the subject LG range grill system. Another image of familiarity; observe a checkerboard and imagine that the outside half of the corner squares have been cut away and then try balance a checker’s chip on those defective “squares.”

    Perhaps now with the above concept in mind it can be recognized that a pot would always have to be overly centered toward the middle of the range top by the consumer to have some degree of safety from a pot cascading off the top of the stove (without warning). This cautionary measure would first presume that the consumer was aware of the hazard in the first place. That knowledge would not however eliminate the hazard. Given the frequency of use and the lifetime expectancy of a household range, it is probably safe to opine that such an event as mine will befall more people than not using this product.

    Hopefully, the CPSC finds this report of value.

    [REDACTED] , PE (Retired) [REDACTED]

    Model
    FSIELGA
    UPC
    Unknown
    Serial number
    31009463-OT1515
    Where
    Little Egg Harbor Township, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 75, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    Reports CPSC links to it
    20180831-B73FE-1789138
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Jul 18, 2018, sent to the company Aug 31, 2018, published by CPSC Sep 17, 2018

    The product, in the report: Gas Range/Oven

    Caller is reporting that the oven started dispersing toxic fumes that would cause her eyes to burn when she would open the door. this has been ongoing for over 6 months. A service technician was sent out 7/12/18 and replaced the parts, however, she is still having problems. Service technician advised her that this was a known problem. The back cover was damaged by flames.

    Gas range flames are not coming out uniformly and blowing out to the side.

    Caller is concerned that toxic fumes is emanating from the oven and dispersing throughout her home which could possibly cause a health hazard. She feels that this unit is a fire hazard as well.

    Model
    LRG4115ST/00
    Serial number
    609kmrx0z390
    Bought from
    Best Buy, Texas
    Bought
    Nov 7, 2016
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  92. Hurt, care not known

    Made Jul 2, 2018, sent to the company Aug 17, 2018, published by CPSC Aug 31, 2018

    The product, in the report: Lg Gas Range Model# LGR3061ST / 01 Serial # 705MMGR0M151 Manufacture date MAY 2017 Stainless steel 5 burner

    LG gar range Model # LGR3061ST Cook top grates are not supported in the 4 corners. The overall spacing of the support is too course allowing cooking pans to tip spilling on floor--or feet. I have had several near misses catching the pan before it went on floor, one time suffering minor burn to hand, and three actual events where pan and hot food went on floor.

    Model
    LGR3016ST / 01
    UPC
    FA424GFS
    Serial number
    705MMGR0M151
    Bought from
    Home Depot, Arizona
    Bought
    Jul 15, 2017, about then
    Where
    Kingman, American Samoa: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  93. No one hurt

    Made Jun 18, 2018, sent to the company Jul 11, 2018, published by CPSC Jul 25, 2018

    The product, in the report: propane gas range The burners turn on by brushing agines the knobs. Date Manufactured: June 20116

    (05/2018)The consumer filed a safety concern in reference to his gas range. He stated that if he leans against the knobs on the stove, the burners come on. This consumer stated that this happens often, especially if he is reaching for the microwave which is above the range..

    The consumer contacted LG, who referred him to a service repair company.

    When the consumer called the repair company and explained what happens with the unit, he was advised that there is nothing that can be done about the problem.

    Model
    LRG3081ST/01
    Serial number
    606MMQH0F964
    Bought from
    Art Van/ALPENA MI.
    Bought
    Feb 3, 2018, about then
    Where
    Presque Isle, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made May 7, 2018, sent to the company Aug 23, 2018, published by CPSC Sep 7, 2018

    The product, in the report: gas range

    (05/06/2018) The consumer stated that she was cleaning the stove. When she leaned up against the knobs on the front, her stomach touched the knobs and she could smell gas.

    The consumer stated that this is not the first time that this has happened.

    There is also an issue with the oven. The temperature falls down several degrees when the oven is in use. The consumer has to stand watch whenever she is baking in the oven. This happened each time the oven is used.

    The consumer contacted the manufacture in January, 2018 to advised them of the issue. She inquired about child proof knobs for the range. She was advised by the firm that they did not make child proof knobs.

    Model
    LRG3061BD-01
    Serial number
    702MMGR0A943
    Bought from
    Lowes, West Virginia
    Bought
    Jul 4, 2017, about then
    Where
    Belington, West Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Apr 28, 2018, sent to the company Jul 12, 2018, published by CPSC Jul 26, 2018

    The product, in the report: LG range Model LDG4315BD

    We have an LR Range Model # LDG4315BD we purchased in Summer 2017. The gas knobs do not lock well and it takes LITTLE effort to push and turn gas on. Just brushing up against them you can unknowingly turn the knob on. We have accidentally turned the gas on at least 7 times since we have owned this product to where we needed to air the house out for safety reasons. There are numerous online postings on this issue asking for LG to remedy the issue. This is a serious issue that needs to be addressed!

    Model
    LDG4315BD
    Serial number
    707KMUZ0A966
    Bought from
    Costco, Virginia
    Bought
    Sep 4, 2017
    Where
    Manassas, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Apr 15, 2018, sent to the company Apr 20, 2018, published by CPSC May 4, 2018

    The product, in the report: LG Gas Oven Range

    The knobs on many LG gas ranges are not safe. A slight bump will turn on the gas without a flame. This has happened with myself and many other guests that have been in my kitchen.

    Model
    LRG4115ST
    Bought from
    Home Depot
    Bought
    Apr 1, 2017, about then
    Where
    Foothill Ranch, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  97. Emergency room

    Made Apr 5, 2018, sent to the company Aug 2, 2018, published by CPSC Aug 16, 2018

    The product, in the report: LG Gas Range new See enclosed photo from Internet Product code: F9424GFSFB1ELGA

    Hazardous Incident: LG Gas Range

    I am 70 years old and in my lifetime, I’ve cooked on a number of stoves, including some pretty primitive camp stoves, but this, hands down, is the most DANGEROUS stove I’ve ever used. The problem is the design of the burners, including a 12-inch gap at the front of the stove between the only two metal prongs reaching forward---if the center grill is removed-to support pots and pans.

    I got the stove in early December 2017 and almost immediately noticed a problem with pots and pans tipping, especially if they were not at least 8 inches across the base. At one point, a kettle I’d used for years SAFELY, tipped suddenly, spilling its contents all over the stove and counter, but I blamed myself, thinking I just wasn’t used to the stove.

    The tipping problem gets VERY DANGEROUS if the center flat grilling section is removed, as it inevitably will be for washing-exactly what I did on the morning of February 11, tossing it into the sink while I finished cooking. I then moved a pot of hot water (fortunately not yet boiling) from a back burner to the front burner and turned loose of it, only to have it tip suddenly, spilling scalding hot water all over my abdomen from the waist down, with particularly heavy burns around my waist line where the waist ban on the pants I was wearing caught and held the water against me. Additionally, the scalding water hit my upper legs, especially my right leg. I can’t recall whether I caught the pot or if it only partially tipped and then was caught by the stove, but it did not fall completely off the stove. I immediately found myself in severe pain-ultimately with huge patches of blisters--but had the wisdom to immediately remove the scalding hot clothing and pour ice water on the burns, followed by cold towels until my daughter could transport me to the emergency room at Los Alamos Medical Center. There, they determined I had first and second degree burns over roughly 8 percent of my body, although I think it was a bit higher, as the next day, I found some additional burns on my lower right leg and foot.

    In response to this incident I have gotten rid of pots and pans that I HAVE USED SAFELY ON A VARIETY OF STOVES FOR DECADES, and while I’m trying to be cautious, I live in fear of a reoccurrence. A beautiful new stove that should be a joy instead has become a nightmare.

    Of note, LG sent me some other burners, which only somewhat rectify the tipping problem in that some horizontal front prongs are bit further forward, but the safety issue that occurs with the flat meat grill removed persists, and in response to that, I have a rule that when it’s off the stove, the stove is NEVER turned on except for perhaps the back burners because, bottom line, no matter what, it leaves about a 12 inch gap between any burner supports.

    I was a science reporter covering los Alamos National laboratory for 13 years for 2 major dailies, and it’s obvious that LG engineers have not properly taken Newton’s law of Gravity into consideration. Of note, neither my daughter’s relatively new gas range nor my neighbor’s brand-new range have similar tipping problems. Their stoves provide adequate and safe support at the front burners.

    It is my belief that all LG Gas Ranges of this design need to be recalled or their burners replaced with ones that rectify the tipping problem, and that would not be the replacement burners that LG sent me. They need a whole new design that provides support CLEAR ACROSS THE FRONT OF THE STOVE for all pots and pans set there and whether or not the flat grill is in place. Or at the least, that grill needs stamped on it: CAUTION: Do not use front burners with this removed!

    Signed, [REDACTED]

    Model
    LRG3061BD
    Serial number
    710MMBE00245
    Bought from
    Lowe’s Online, New Mexico
    Bought
    Nov 28, 2017
    Where
    Los Alamos, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 70, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  98. No one hurt

    Made Jan 31, 2018, sent to the company Jun 7, 2018, published by CPSC Jun 21, 2018

    The product, in the report: LG gas range Model: LSG4513ST Serial: 707KMHW03681

    Dear Sir or Madam:

    On November 14, 2017, I purchased a new LG gas range model LSG4513ST, serial number 707KMHW03681. The range was purchased at ABC Warehouse, 15477 Hall Road, Macomb Township Michigan, 48044 (receipts attached).

    I am convinced that this range is a potential killer and poses an extreme threat to my family’s very life, as well as the threat of extreme injury!

    Your range has caused several instances of inadvertent gas buildup within our house with corresponding threat of asphyxiation, and/or potential explosion or fire, a potential silent killer! The basic fault is the location and design of the gas burner control knobs on the angled face of the stove top. Minor brushing of these knobs with one’s body during use or work on the stove top has in multiple events opened the gas burner to gas flow without ignition. When this occurs, it is not obvious from position of the knobs, sound, or odor, and is easily overlooked. Upon leaving the kitchen, we have in several instances, become aware of substantial gas build-up within the house due to this condition. Luckily my family did not retire for the night with this condition or we would not now be alive to write this letter.

    A similar problem is the inadvertent ignition of a stove top burner while one’s arms are above the stovetop. This results from mistaken burner ignition due to the position of the burner control knobs, the very minor pressure necessary to turn the knob to ignition, and the speed of ignition. This type of unwanted ignition has very nearly caused burns to us and our clothing. In my opinion, it is very likely that someone will be burnt very seriously when their clothing catches on fire.

    These conditions of inadvertent gas release and inadvertent burner ignition has now occurred multiple times in just two months of use, despite our knowledge of this issue and attempts to guard against these conditions, checking, double checking, and triple checking. While we have been extremely diligent in trying to guard against and check for these conditions, it is not humanly possible to adequately guard against these conditions, even with obsessive checking. Nor do we want to spend our lives checking the range and in fear of disaster.

    Most recently after preparing dinner, and what we felt was careful checking, we became aware of an extremely strong odor of gas throughout our house, again! We found gas flowing from two burners that we inadvertently opened without ignition in the manner described above. We immediately ventilated our home but believe we were literally minutes away from a substantial catastrophe. We believed that we had adequately checked for inadvertent gas flow, but obviously had not. Someone had used the stove without enough checking, and this simple mistake could have easily ended our lives. This range is a killer!

    We must ask for a full refund of the purchase price for our range and the additional secondary cost of the extended warrantee we had purchased, totaling $1,646.83 so that we can replace the range with a more conventional safer design. This is not an issue with simple dissatisfaction with this LG product, but rather that the range constitutes a very real threat against our lives and limb. Regardless of the level of caution we take in use, just one overlooked simple action could easily result in the loss of our lives.

    I strongly believe that the design of this range and the issues of operation I have described above, will be responsible for multiple instances of loss of life and substantial personal injury from fire. This range needs to be recalled until LG can design suitable corrections to provide adequate safety! I must assume that a great many of the other purchasers of this range have experienced these same conditions and feel as threatened as I do. Please step up to this problem with your product and do what is right.

    Please also be informed that we have contacted LG’s consumer support department by phone, concerning this issue. Your representative offered to arrange for a service call to evaluate the issue further, which we agreed to, without the offer of other alternative from LG. However, please understand that the issues involved are not a “service” repair problem. The issues are inherent in the physical design of this range as I have described above. It is not conceivable that my family can feel adequately safe with the continued use of this range without a very substantial modification to this product. We strongly feel we must replace this range immediately.

    Please fully expedite correction of this very dangerous condition. Time is of the essence. Please contact me at the above address or by phone at [REDACTED] to explain your intentions in this matter.

    Sincerely, [REDACTED]

    Model
    LSG4513ST
    Serial number
    707KMHW03681
    Bought from
    ABC Warehouse, Michigan
    Bought
    Nov 14, 2017
    Where
    Dryden, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  99. No incident, no one hurt

    Made Jan 18, 2018, sent to the company Mar 15, 2018, published by CPSC Mar 30, 2018

    The product, in the report: gas range knobs

    This caller is reporting her gas range knobs that are continuously hot when oven is being used . She isn’t sure whether they ever become hot when only the cooktop is in use. She contacted the manufacturer who sent a tech to her home and advised her that the seal may not be tight enough around the oven door. There are no injuries being report

    Model
    LRG30161BD
    Serial number
    RNWT41-5
    Bought from
    H.H. Gregg, Virginia
    Bought
    Oct 23, 2016
    Where
    Leesburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  100. No one hurt

    Made Jan 5, 2018, sent to the company Jan 19, 2018, published by CPSC Feb 5, 2018

    The product, in the report: LG gas range double oven / convection, model ldg4313st.

    We own an LG gas range with a double oven, which we purchased in December 2017 from Best Buy. I believe the model number is ldg4313st.

    This oven has knobs for the range on the front of the oven, at an angle. This was a concern of mine when we purchased the oven but we were reassured by the sales rep this was a new, safe design.

    Unfortunately, we have found the knob placement is not a safe design. Both my husband and I have accidentally turned on the range with our hips / waist multiple times. This has occurred while reaching to use the microwave (above the oven) for both my husband (who is 6’ 5’’) and myself (5’ 2’’). I have also accidentally turned on the a range when reaching for something on a back burner. Yesterday I scorched my shirt sleeve; thankfully I didn’t catch fire. Last weekend my husband’s hip turned on a burner, which did not light, but gas ran for nearly an hour before we realized it was on.

    I have reached out to LG who replied with their happiness I did not catch fire, but they did not offer idea or solutions to increase the safety of our range / oven.

    Right now we’re afraid to use our range / oven. We’ve removed the knobs and are looking for safety covers, but are having a hard time finding ones that fir the knobs.

    NEED TO UPDATE EMAIL ADDRESS TO: [REDACTED]-- PLEASE USE [REDACTED] IF NEED TO REPLY TO INCIDENT.

    Model
    ldg4313st
    Bought from
    Best Buy
    Bought
    Dec 7, 2017
    Where
    Maple Grove, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 37, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Gas stoves and ovens

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.