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KitchenAid gas stoves and ovens

157 reports to CPSC, the latest made Oct 6, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 27, 2026.

  • 157reports to CPSC
  • Oct 6, 2026the latest report was made
  • Apr 28, 2011the earliest
  • 1with the company’s comments
Brand
KitchenAid
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances
Other ways the reports write the brand (14)

“Kitchen Aid”, “Kitchen aid”, “Kitchenaide”, “KITCHEN AID”, “Kit henaid”, “Kitchen Aid whirlpool”, “Kitchen Aide”, “Kitchen Aide Stove”, “KitchenAid Convection Range”, “KitchenAid Superba”, “KitchenAid double oven gas range”, “KitchenAide”, “Kitchenaid KSGG700EBS3” and “kitchen aid”

By month

16 reports from November 2025 to October 2026; the most in August 2026, 3. 141 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
August 20263
July 20261
June 20261
May 20261
April 20261
March 20261
February 20261
January 20263
December 20252
November 20251
October 20253
September 20251
August 20251
July 20252
June 20253
April 20251
February 20253
January 20254
December 20241
November 20242
October 20241
September 20241
February 20242
December 20231
August 20231
July 20232
May 20231
March 20231
February 20231
January 20233
December 20221
November 20221
August 20221
July 20222
June 20221
March 20221
February 20221
December 20211
November 20211
October 20211
September 20211
June 20212
April 20211
March 20212
February 20212
December 20201
November 20201
October 20201
September 20201
July 20201
June 20202
January 20202
December 20192
October 20191
June 20191
April 20191
February 20191
November 20181
October 20182
September 20181
August 20183
November 20174
September 20171
August 20173
July 20173
June 20171
February 20172
January 20171
December 20161
November 20161
September 20161
August 20161
July 20161
April 20162
December 20151
November 20151
October 20151
September 20151
July 20151
May 20152
March 20152
February 20152
January 20151
December 20141
August 20141
May 20141
April 20141
December 20133
September 20131
June 20131
May 20131
April 20131
February 20131
January 20131
October 20121
August 20121
July 20122
April 20121
March 20122
February 20121
December 20111
November 20111
August 20111
July 20113
June 20111
May 20112
April 20111

How badly anyone was hurt

  • Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
  • First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 10 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 2 CPSC: Injury, Level of care not known
  • No one hurt 116 CPSC: Incident, No Injury
  • No incident, no one hurt 15 CPSC: No Incident, No Injury
  • Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 27, 2026. Updated daily.

  1. No one hurt

    Made Jul 21, 2017, sent to the company Oct 31, 2017, published by CPSC Nov 22, 2017

    The product, in the report: KitchenAid Gas Range

    KitchenAid Gas Range - turned on by itself. Electrical control panel glitch where we couldn’t turn it off. Had to cut power to the range.

    Where
    Evanston, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jul 20, 2017, sent to the company Aug 28, 2017, published by CPSC Sep 13, 2017

    The product, in the report: Gas Oven Range

    The consumer states that her oven range leaks gas every time the oven is used; this occurs approximately five minutes after the oven is turned on, which eventually does not allow the oven to reach the desired temperature.

    06/15/2015 (Approximate) - The consumer contacted the Manufacturer and explained the situation; the representative she spoke to advised her to contact a Service Technician to inspect her unit.

    The consumer states that the oven is used approximately twice a month.

    The consumer plans on keeping her oven range for the next thirty days in case an investigation ensues.

    Kitchen Aid gas stove was not used+was in home until the year of 2015 (in storage from 1998). Went to use+there was smell of gas+stove would not heatup+oven light had to be replaced twice still not working. Called SoCal twice they said the gas lines+connection were OK

    Model
    KGRT507GWHO
    Serial number
    IMH4288724
    Bought from
    Sears, California
    Bought
    Jun 15, 1999, about then
    Where
    Riverside, California: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Jul 12, 2017, sent to the company Oct 17, 2017, published by CPSC Oct 31, 2017

    The product, in the report: 30-inch gas range in stainless steel

    On several occasions, our gas range (KitchenAid Superba Model# KGRT607HBS9) turned the oven on or turned itself off without user input. Many times, once the oven was on, the electronic controls were frozen such that pressing the ‘Cancel/Off’ button did nothing. The oven would not respond. For the last 6 months, we have engaged the ‘control lock’ feature to prevent further incidents but have been largely unable to use our oven.

    Model
    KGRT607HBS9
    Serial number
    IMP1019267
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid Superba, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Jun 28, 2017, sent to the company Jul 7, 2017, published by CPSC Jul 21, 2017

    The product, in the report: KitchenAid convection gas range/oven, stainless steel, model KSGB900ESS, purchased 9/13/2015, but not installed until 12/29/2015 due to kitchen remodel

    On 6/24/17 my KitchenAid gas oven range model KSGB900ESS (purchased September 2015 and installed 12/29/2015 during a kitchen remodel) caught on fire while cooking in the oven at 500 degrees. The fire was electrical in nature (according to the fire department), and was caused by a malfunction in the wiring in the back of the unit (between the back interior oven wall and exterior wall -- there is a space there, and vents are on the top of this area). First smoke filled the upstairs, then started roiling up through the vents. Within a couple of minutes, flames shot out of the vents. I attempted to put baking soda on the flames to extinguish them but this did not work. The fire department was called and they determined it was electrical, within the unit itself. There is no apparent damage to the wall outlet into which the oven was plugged. Damage is minimal due to quick response on my part and the fire department. Insurance claim (Travelers Insurance) covers only the cleaning and repairs to kitchen itself (minimal), but does not cover the oven/range because it was a mechanical failure. An 18-month old oven should not be failing electrically, especially not at temperatures at which it is designed to operate.

    Also, the knobs that turn on the burners are located vertically on the front face (i.e., they stick out from the oven). In the 18 months we have had this unit, they have accidentally been bumped and TURNED ON -- with gas leaking into the kitchen -- as it only requires MAYBE 1-lb. of pressure to push in and turn the knob. This is clearly a safety hazard, as any small child or pet could turn this gas on and create a potential hazard.

    I believe this model has serious design and safety flaws which should be investigated.

    Model
    KSGB900ESS
    Serial number
    R54815233
    Bought from
    Warners’ Stellian
    Bought
    Sep 13, 2015
    Where
    Edina, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. Hurt, no treatment

    Made Feb 27, 2017, sent to the company Mar 8, 2017, published by CPSC Mar 22, 2017

    The product, in the report: KGCC506RBL KitchenAid 30” Gas Cooktop 4 Burner Frameless Ceramic Glass - Black

    Our Kitchen Aid stovetop blew up shattering the glass of the exhaust hood and sending shards of glass and ceramic 25 feet down the hall and into other rooms. How my daughter, who had simply tried to turn on a gas burner was not shredded is a miracle. She suffered a small cut but emotionally was truly shaken.

    Model
    KGCC506RBL
    Bought from
    bellingham electric
    Bought
    Nov 20, 2014
    Where
    Cumberland, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  6. No one hurt

    Made Feb 1, 2017, sent to the company Feb 14, 2017, published by CPSC Mar 1, 2017

    The product, in the report: Kitchen Aid 30” gas range. http://www.kitchenaid.com/shop/major-appliances-1/ranges-2/slide-in-3/-[KSGG700ESS]-408407/KSGG700ESS/

    The unsafe product is a Kitchen-Aid 30” Gas Range (http://www.kitchenaid.com/shop/major-appliances-1/ranges-2/slide-in-3/-[KSGG700ESS]-408407/KSGG700ESS/). On several occasions (10 or more), myself or a family member has brushed against the range (for normal purposes such as accessing the microwave oven above, reaching into a nearby cupboard, or simply working on the counter space near the appliance) and accidentally turned one of the knobs thereby turning on the gas. Only after eventually smelling gas do we realize that the gas is on. As mentioned above, this has happened on several occasions to the point that I believe it is not just a random mishap. If I remember correctly, on one occasion, I came home to the smell of gas believing that I or someone may have bumped the knob(s) before leaving for work, and not knowing how long the gas has been on, I was extremely scared for the safety of my family and pets. This just happened again promoting this report. I am going to search for safety covers but believe I have bought some in the past and they did not fit. Not sure what to do next.

    Model
    KSGG700ESS0
    Serial number
    R52012831
    Bought from
    Lowes
    Bought
    Feb 10, 2015, about then
    Where
    Safety Harbor, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jan 9, 2017, sent to the company Jan 24, 2017, published by CPSC Feb 7, 2017

    The product, in the report: kitchen range

    Four times my wife accidentally turned on a burner on our stove top by leaning against one of the knobs while she cooked or reached up to the microwave. Three times we smelled the gas leaking much later. One time the burner lit. There is no way to lock the knobs, so we have to keep the knobs removed from the stove.

    Model
    KSGB900ESS
    Serial number
    R60918001
    Bought from
    Kiva Kitchen and Bath
    Bought
    Jul 1, 2016, about then
    Where
    Lakeway, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Dec 8, 2016, sent to the company Dec 20, 2016, published by CPSC Jan 5, 2017

    The product, in the report: Gas Oven Range Purchase date: Bought for new construction Moved in June24, 2016

    Our gas range top. If you accidentally turn gas on by rubbing a knob. It can bypass the ignition point and remain on unlit. Then a smell of gas and you go to turn it off. This is where it becomes a safety hazard. Depending on how long gas was emitting will determine the size of explosion you are about to experience. You cannot turn the gas off without passing the igniter point which sets off a spark and ignites the escaped gas.

    Model
    KCGS350ESS00
    Serial number
    D53909280
    Where
    Monroe, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Nov 4, 2016, sent to the company Nov 15, 2016, published by CPSC Nov 30, 2016

    The product, in the report: Product is the KitchenAid gas range with double oven.

    The cooktop was being used with two gas burners on. One of the valves locked the burner in the “on” position. We have had the burner valves lock before on this range, three times, but on different burners, and always in the “off” position before. This time we had no choice except to turn off the gas to the unit. Of course, this involved moving both the refrigerator and the range away from the wall to reach the turnoff valve. It was a weekend night.

    Model
    KGRS505XSS03
    Serial number
    D22593199
    Bought from
    Standard Appliance
    Bought
    Sep 2, 2012
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  10. Hurt, no treatment

    Made Sep 23, 2016, sent to the company Oct 3, 2016, published by CPSC Oct 18, 2016

    The product, in the report: KitchenAid gas oven KSGG700ESS - metal finish

    The door panel and control panel get red hot, so much so that the technician did not even want to touch it. We also tried to cook an egg on the control panel, as you would a hot sidewalk, and indeed it fried. I have a video and pictures (which I was not able to upload to this site, though I would if someone from CPSC contacted me). This Kitchen Aid oven (KSGG700ESS) is a safety hazard for anyone having children or others as the exterior becomes so hot, it is untouchable.

    Model
    KSGG700ESS
    Where
    New York, New York: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  11. No one hurt

    Made Aug 1, 2016, sent to the company Aug 9, 2016, published by CPSC Aug 23, 2016

    The product, in the report: KitchenAid

    This is regarding a Kitchenaid Range KFGG500ESS five burner gas range that was bought from www.homedepot.com on July 7th 2016. After the oven was turned on for thirty minutes or so, I have noticed the front stainless steel panel (housing the knobs) was extremely hot to the touch. I called Home Depot and they arranged for a replacement of the range in question. The new range arrived and it showed exactly the same signs. I called Home Depot again and this time, they sent out a tech to diagnose the problem. The tech arrived while the oven was heating up. I took the surface temperature of the front panel at 135 F. The tech told me that Kitchenaid has a spec where the bare metal can get upto 160 F and he left noting that the appliance was working per design. I kept the oven ON after his departure and the surface temperature of the front panel exceeded 160 F. At this point, I called Home Depot again and explained the concern. They rescheduled another visit with the Kitchenaid tech. When the second tech came in I had the oven at 500 F for about 40 minutes. The tech has a temperature probe (contact heat thermocouple). Using his device, we have recorded temperatures in excess of 285 F in the exposed surface between the front panel and the oven door. The stainless steel panel housing the knobs recorder a temperature in excess of 190 F using the same testing device. I explained to the tech that the surface temperatures of the exposed metal are a safety hazard to my two and four year old kids in the house. The service tech measured the temperatures of the inside of the oven and found them to be close to the set temperature. Based on that he concluded that the appliance is worked as designed. I expressed my concern about exposed metal surfaces on the front of the oven that are extremely hot to the touch. He said it is per design and failed to give me any documentation when I pressed him about how hot the surface can get before its deemed unsafe. Per design, there are vents between the front stainless steel panel (housing the knobs) and the oven door. These vents come into play when the oven is turned on. These vents are made out of black metal type material. These vents are very susceptible to the touch (just like the front panel housing the knobs). You can barely touch these surfaces for two seconds without suffering a serious burn. I have expressed this concern to the techs and Kitechanid hot line numerous times but they insist this is per design. I believe such poor design is a detriment to my family’s safety. I have pictures of the temperature readings in case you need them for reference.

    Model
    KFGG500ESS
    Serial number
    R62724618
    Bought from
    www.homedepot.com
    Bought
    Jul 7, 2016
    Where
    Cedar Park, Texas: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Jul 10, 2016, sent to the company Aug 1, 2016, published by CPSC Aug 15, 2016

    The product, in the report: Gas range

    In February 2016, I bought a KitchenAid gas range. I noticed since then that exterior surfaces became extremely hot after the oven had been on for a while. The heat on the horizontal surface just above the oven gets so hot, it could burn someone’s skin and I fear for the safety of my grandchildren when they visit. I contact the manufacturer, Whirlpool, which sent a technician to my home. The technician was knowledgeable, professional, and very familiar with this safety concern. The technician – THEIR TECHNICIAN informed us that the excessive heat is due to a design defect; that the product was configured with an updraft for the oven instead of a downdraft, a mistake in his opinion.

    Model
    KSGG700ESS0
    Serial number
    R53516425
    Bought from
    Sears, North Carolina
    Bought
    Feb 23, 2016
    Where
    Raleigh, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Apr 26, 2016, sent to the company May 4, 2016, published by CPSC May 18, 2016

    The product, in the report: Kitchen Aid gas range Model KGRS505XSS01 and SN D10233389.

    I purchased a gas range - Kitchen Aid Model KGRS505XSS01 and SN D10233389. Many times over the past few years, the knobs for the burners have turned on by accident after I reached in the cabinet above it and my abdomen brushed the knobs. I would just turn them off, no problem. Recently, however, I became aware that it a safety problem, because the knob turned on, but not far enough to make the electronic sparker click, so I was unaware it had turned. It was not until I smelled gas from the other room that I tried to find the source and noticed the knob was on. The room was full of gas by that time. I contacted Kitchen Aid to see if they had any retrofitting solution for this problem, and they told me they did not. I am writing you to report the safety hazard of this range in hopes that it can be corrected to prevent a disaster before it occurs.

    Model
    KGRS505XSS01
    Serial number
    SN D10233389
    Bought from
    Number1direct.com
    Bought
    Dec 30, 2010
    Where
    Andover, Maine: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  14. Hurt, no treatment

    Made Apr 25, 2016, sent to the company May 2, 2016, published by CPSC May 16, 2016

    The product, in the report: Slide in gas range (cooktop/oven combined)

    When leaning over to clean the range you accidentally contact the burner control valve causing burner to ignite leading to serious injury. If the burner valve is accidentally turned by contact, natural gas leaks without ignition. The slide-in gas range IS VERY DANGEROUS, was recently installed in my home and is a Kitchen Aid Model #KSGG700EWH0 manufactured under Whirlpool Corp. Benton Harbor, MA.

    Model
    KSGG700EWH0
    Serial number
    R53210259
    Bought from
    Pacific Sales
    Where
    Palm Springs, California: Home/Apartment/Condominium
    Who was involved
    Age 79, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  15. No one hurt

    Made Dec 28, 2015, sent to the company Jan 21, 2016, published by CPSC Feb 9, 2016

    The product, in the report: dual fuel gas range

    (12/05/2015) The consumer stated that he smelled gas at 3 a.m. in the morning. He opened all the doors and windows. He checked the gas range and saw that the far left knob was slightly turned. The igniter was not on.

    (12/16/2015) At 11 p.m., he smelled gas again. He checked the stove and saw that the far right knob was slightly turned.

    (12/20/2015) At 7 p.m. he smelled gas again. The consumer checked the stove and saw that the far left knob was turned slightly again.

    The consumer called the place of purchase who sent someone from Appliance and Refrigeration Hospital [REDACTED]. The consumer stated that he was advised that there is a sharp unfinished edge on all the knobs that can easily catch material and cause the knobs to turn.

    (12/28/2015)The consumer contacted the firm. He spoke with [REDACTED] who advised him that all of the information from Appliance and Refrigeration Hospital was in the their system. The consumer was advised that there was nothing wrong with the product. He was also advised that he, as the consumer, should be more careful when using the stove.

    The consumer asked to speak to a manager. He spoke to [REDACTED] who also advised him that there was nothing wrong with the product. He advised her to escalate the problem to their technical department.

    The consumer consider this to be a very dangerous situation.

    Model
    KSDB900
    Serial number
    R51910349
    Bought from
    Dewills Interiors, Washington
    Bought
    Nov 14, 2015, about then
    Where
    Ridgefield, Washington: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Nov 28, 2015, sent to the company Feb 24, 2016, published by CPSC Mar 9, 2016

    The product, in the report: Kitchen Aid 5 burner Gas Double Convection Oven, # KFGD500EWH01, ser/D54017373

    Purchased a NEW Kitchen Aid Gas Double Convection Oven on 10-31-2015. Part # KFGD500EWH. On more than ONE occasion we have found that the top burner valves have been partially opened by accident. The “Push” safety on each valve is TOO soft and permits even a brush up against the valve knob to turn on without the knowledge of anyone. This is an Extreme Safety issue. Had we not discovered this and left the knob in the partial open position, Gas would have accumulated in the house and caused an Explosion!

    Model
    KFGD500EWH01
    Serial number
    D54017373
    Bought from
    Lowes, Oklahoma
    Bought
    Oct 31, 2015
    Where
    Jay, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Oct 26, 2015, sent to the company Nov 3, 2015, published by CPSC Nov 25, 2015

    The product, in the report: KitchenAid cooktop-36inch, 5 burner, gas on glass

    My wife was making pasta with our KitchenAid gas cooktop and it exploded. She was able to get the kids out of the house and to control the fire until the fire department arrived. They were able to turn the gasoff and stop the fire. Apparently, there have been a number of similar cases online involving these gas on glass cooktops from KitchenAid and other Whirlpool brands.

    Where
    San Diego, United States: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  18. First aid

    Made Sep 26, 2015, sent to the company Oct 5, 2015, published by CPSC Oct 20, 2015

    The product, in the report: Kitchenaid 36” 5 burner glass cooktop

    Kitchenaid 36” Cooktop Explosion File # [REDACTED]

    On Sept. 16, 2015, I turned on the front left burner of this cooktop under a 5” tall pot containing oatmeal and water. There was a large flame up to the top of the pot and completely around it. It scared me and I turned off the flame immediately. Then the entire cooktop exploded shooting glass up in the air and across the room. The iron grates were blown up against the stone backsplash. I was completely stunned. I had minor cuts on my arm and glass fragments in my hair. I must have turned away from the cooktop just in time to be out of the main thrust of the explosion. Pieces of glass flew over the kitchen island into the great room beyond for an approximate distance of about 15 feet. At no time did I notice any smell of gas although I don’t know what propane gas smells like if different from the smell of natural gas. This is a dangerous appliance that needs to be removed from the marketplace.

    I grabbed my phone, went outside and called Valley Propane who instructed me on how to turn off the main valve on the outside propane tank which I did. They arrived about a half hour later and disconnected the cooktop and capped off the gas line to the cooktop. One of their men removed the remaining small glass fragments from my scalp and hair that I was unable to do myself. I put alcohol on all the cuts and bandages on the 2 cuts that were bleeding. None required additional medical attention as there was no nearby facility to go to anyway. They also helped me calm down from the shock.

    I took pictures of the explosion which I previously emailed to you and am enclosing additional copies herein. It took me a day and a half of my vacation to clean up the mess. There are now minor dents in the island cabinets facing the cooktop, the tall cabinets on either side and in the prefinished white oak flooring between the cooktop and the kitchen island. I repaired the dents as best as possible with refinishing gel.

    Model
    KGCV566
    Bought from
    HH Gregg, Georgia
    Bought
    Apr 1, 2008, about then
    Where
    Buckhead, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 74, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  19. No one hurt

    Made Jul 23, 2015, sent to the company Aug 13, 2015, published by CPSC Aug 27, 2015

    The product, in the report: Gas range

    Consumer stated that she received the gas range 7/22/15 and noticed that there was a gas leak under the panel of the range and from some of the burners. The gas company was contacted by the building manager and they came out and turned the gas off. She stated that there was gas all over the floor as well.

    (7/22) The manufacturer was contacted and they advised her that it would take several weeks to replace the range. She contacted the retailer and she was informed that the range would be replaced on 7/29. Caller is concerned that this range is unsafe and should be reported.

    The consumer added the range was replaced on 7/29/15 with the same model, and they all acknowledge the problem was the range. The consumer also stated, “Thank you for taking care of your consumers...”

    Model
    kfgs530ess
    Serial number
    r51610320
    Bought from
    Bray & Scarf, Virginia
    Bought
    Jul 22, 2015
    Where
    Reston, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made May 26, 2015, sent to the company Jun 30, 2015, published by CPSC Jul 15, 2015

    The product, in the report: Gas range

    Caller stated that all the gas knobs on his range is sensitive, they do not ignite immediately when it is powered on, and if brushed against accidentally the gas escapes. This incident started since he purchased it.

    The manufacturer was not contacted as yet. He stated that he noticed that other brands had the same complaints online and they maybe made by the same manufacturer.

    Caller feels that these gas ranges with these knobs are extremely dangerous and should be recalled.

    Model
    KGR5505XSS02
    Serial number
    020533030
    Bought from
    Sears, Wisconsin
    Bought
    Nov 3, 2012
    Where
    Madison, Wisconsin: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made May 22, 2015, sent to the company Jun 2, 2015, published by CPSC Jun 16, 2015

    The product, in the report: 30” KitchenAir Superba gas range with electric starter, convection oven. Stainless steel with black electronic control panel. MODEL: KGRT607HBS3 SERIAL NO. IMK0387251

    Gas oven would not turn off. This has happened before where we try to press CANCEL, even pressing START first and then CANCEL, but it would not beep or register at all and if someone else tried it would work. In other words, it worked most of the time, but failed intermittently. This time I put the oven at 425 and it beeped when I went to shut it off, but it *DID NOT go off. We could hear it, and the oven and the control pad were very hot. We kept pushing CANCEL and it would beep but not shut off. Finally, it went off on its own about 15 minutes later as I was frantically calling the gas company. I’ve Googled this, and it’s happened to other people. KitchenAid said they’d charge $100 to just diagnose it. But they changed the design on the later models. Their control panel now has buttons that are rubberized bubbles....and they’re still having the problem. Reportedly, if one wire in there fails they all can fail. There has been no recall and they gave me a hard time with insisting on my reading the model number and serial number, which were tiny and very hard to read for someone in a wheel chair. The receptionist said she didn’t think I read her a valid serial number. (The first numeral, or letter was either a 1 or an l or an I.) (one, el, or eye)

    Model
    KGRT607HBS3
    Serial number
    IMK0387251
    Bought from
    Plass of Highland Park, Illinois
    Where
    Evanston, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  22. Hurt, care not known

    Made Mar 12, 2015, sent to the company Apr 22, 2015, published by CPSC May 6, 2015

    The product, in the report: Gas range, Kitchen Aid

    Please see the attached letter to which I have never received a response. The stove has been sitting there for more than a year now without the back panel. (See attached photographs). I heard the promotion for the special on CBS news report, “Shattering Glass/’ but was out of town and did not have an opportunity to timely view it. I thought it was important to let you know that this is not a new story about “shattering glass” and that Whirlpool has consistently denied over time, that it is even possible for the glass to shatter without any kind of impact to it. I would appreciate any assistance in dealing with Whirlpool. ... Some years ago, I purchased a Kitchen Aid gas range. Shortly after, while using the back burners on the range, the gals panel shattered. The company took the position that the problem should be resolved by replacing the glass back panel. I was concerned that I or someone else using the stove might get hurt, and asked if there was an alternative to the glass panel. I was told that there was, and that there had never been an issue of glass shattering, unexpectedly, without impact to it, with the range.

    Reluctantly, but having no choice, I had another glass panel sent to me in the mail. Later, an authorized repair person was sent to put in the panel. In conversation, with the repairman, he told me that the company was lying because it was his experience, that the glass panels shattered all the time and that it was a design defect to place the panel so close to the back burners. He said that the only way to ensure that the back panel would not shatter was not to use the two back burners or to be certain they were always used on low. As at that point my family often needed all the burners to be used at once, I wrote a letter to your corporate office explaining that I did not purchase a two burner stove and needed the stove to be replaced. I received a letter from your company which emphasized that the glass would not shatter and even if it did, it was tempered glass and therefore would pose no problem. And of course, the letter also stated that no one else in recorded history had a problem with the panel.

    In December 2013, while standing over the stove cooking breakfast on the front burners, as I have feared all these years, the glass back panel spontaneously and inexplicably shattered and went flying all over the stove, the kitchen counters, the floor and hit me in my face. I called Whirlpool and spoke to our Customer Care Department. The persons I spoke to kept repeating that Whirlpool would send me a new glass panel. I explained the history of the situation and emphatically refused to have the issue resolved by sending me another glass panel. ... I have a mark on my face from the bruise where the glass hit me, could not use the stove for days, had to clean up the glass from all over the kitchen and stove and have spent hours on the phone talking to your staff...a staff that is stuck on giving me another panel to redress Whirlpool’s malfeasance. ...

    Model
    K6RT 607 HBLO
    Serial number
    IMP3815512
    Where
    New York: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  23. No one hurt

    Made Mar 7, 2015, sent to the company Mar 16, 2015, published by CPSC Mar 30, 2015

    The product, in the report: 30” Gas Cooktop

    When using a large pan of stock pot for any prolonged time the heat of the pot melts the cooktop knobs.

    Model
    KGCD8078SS
    Serial number
    D42606006
    Bought from
    Martin & Harris
    Bought
    Oct 6, 2014
    Where
    San rafael, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Feb 27, 2015, sent to the company Mar 10, 2015, published by CPSC Mar 24, 2015

    The product, in the report: KitchenAid/ Whirlpool Co, Benton Harbor MI, Model# KGSS907SWH02, Architect Series II, 30” Gas Slide In Range, Self-Cleaning, Warming Drawer, White

    After finishing cooking for the evening and tidying up the kitchen I heard the igniters on our 31/2 year old KitchenAid Architect Series II , KGSS907SWH02, 30” Slide In Gas Range spontaneously start. The gas knobs were all in the off position. Within about 40 seconds of the igniters continually firing we could not believe it when we heard the igniter in the oven turn on. Not only did it turn on, but it also turned on the gas in the oven and the broiler flame started. We could not believe our eyes. The broiler flame was very strong and had there been anything left in the oven even on the medium rack it would have caught on fire. This was at about 10pm. Scared for the safety of our family we evacuated our two kids and two pets from the house, had the fire extinguisher on hand and ready as we had no idea what this gas range was spontaneously doing. My husband then ran downstairs to cut the electricity from the electric panel. The sparking stopped and the flame disappeared. As we did not know what issues were causing the gas to spontaneously start we were concerned that there could also be a gas leak overnight. With limited options available at that time of night my husband pulled out the stove and manually turned the gas supply valve off behind the stove and we left the breaker turned off at the electric panel. We brought our kids back in the house and set up the carbon monoxide detector closer to the stove...just in case. This was a terrifying issue affecting the safety of our family and our property. I can’t even imagine if we were not at home at the time to catch this spontaneous fire in the oven. and the igniters spontaneously sparking on the stove top.

    Upon contacting Whirlpool we were advised that an Authorized Whirlpool Repairman was not available for over 14 days as it was the Christmas break and they did not have anyone available during this time. As this was not acceptable service, given the safety issue, and the absolute inconvenience at a very busy entertaining time of the year, and the fact that we still had to feed our family of five over the holidays I advised them I would contact a local repair person to come. The local appliance repair company arrived Christmas Eve day and spent a good part of the day trying to determine the issue. After completely removing the ‘appliance manager’ component the issue continued. When we turned the power back on, with all the stove and oven controls off, the igniters would randomly start to spark and within a minute the igniter in the oven would spontaneously start and the gas in the broiler element would ignite. ( The repairman had also reopened the gas valve in the back of the stove.) The repairman was able to pick up a Whirlpool Corporation Factory Certified Electronic Spark Module ( #8273977). Upon replacing this module the problem appeared to be fixed.

    It is now just two months later and last night the igniter on the front left burner randomly turned itself on again and started sparking. The stove and all the burners were turned off. Again, concerned for our safety we immediately went to cut the electrical power to the unit and the igniter stopped. While the gas in the oven did not turn itself on while we observed ( and took video) for about a minute and a half we decided not to wait any longer before cutting the electric power as we started to smell burning electric parts.

    Upon reporting this last night to KitchenAid we have to wait 4 days ( this is the earliest appointment available by their service department) for an authorized repairman to come to the house to see the problem.

    This range is a huge safety issue and should be recalled by the company before it results in a personal or property damage as a result of a fire or carbon monoxide poisoning.

    Model
    KitchenAid Architect Series II 30” Slide in Gas Range
    Serial number
    D10471754
    Bought from
    Canadian Appliance Source
    Bought
    Mar 25, 2011
    Where
    Bolton, Canada: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Feb 19, 2015, sent to the company Apr 21, 2015, published by CPSC May 5, 2015

    The product, in the report: 5 Burners Stove

    02/01/2015 - The consumer was back in his home for a few days from vacation. During this time, he indicates that he never used his unit. Because an incident occurred, the consumer assumes that he must have bumped into the unit’s knob and accidentally turned it on. The consumer does not remember ever bumping into the stove but he assumes he must have since nobody else was there. The consumer left his home.

    02/13/2015 - The consumer’s daughter went to visit her father’s home and upon opening the back door of the house, he indicates that his daughter informed him that the entire house was filled with gas. She proceeded to close the door. The daughter contacted the consumer and the consumer gave her directions to turn off the propane tank on the outside of the house. The daughter turned off the tank and waited thirty minutes before she opened the house doors and windows in order to it let air out.

    When the daughter went into the kitchen, she noticed the left burner knob of the stove was in the LOW position. The consumer informed his daughter that the gas smell must have came from the stove. Approximately an hour later, the consumer gave his daughter instructions to turn the furnace on as the weather was very cold. Because of the incident and the lingering smell of gas, the consumer’s daughter and her family did not feel safe staying in the house so they left.

    02/16/2015 - The consumer contacted the retailer, the manufacturer and his gas company in order to inform them of the incident. When he spoke to a manufacturer Customer Representative, his incident was recorded under Reference No.: 771 223 2970.

    The consumer is very concerned because of the possible disaster that could have happened due to the stove’s knob accidentally being turned on with the slightest of touch.

    07/15/2014 (Approximately) - The consumer was in his kitchen and all of a sudden he heard a hissing sound. Looking around, he noticed that it was coming from the same left burner knob. When he contacted the retailer, the store owner put him on hold to try a small experiment. When the store owner, [REDACTED], came back to the phone, he informed the consumer that he was appalled at how easy it was to bump into the stove and inadvertently turn the stove on. [REDACTED]offered to send one of his Service Technicians to inspect his unit but the consumer denied the offer.

    The consumer believes this product poses a safety hazard. The consumer has no injuries to report.

    Model
    KGRS202DWH0
    UPC
    Unknown
    Serial number
    R23010023
    Bought from
    Rick’s Appliance Store, Minnesota
    Bought
    Jan 17, 2014
    Where
    Mora, Minnesota: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  26. Not said

    Made Jan 30, 2015, sent to the company Feb 9, 2015, published by CPSC Feb 25, 2015

    The product, in the report: KGRS303BSS 30” GSC CONVECTION RANGE KITCHENAID PURCHASED 10/26/2014

    Using a KitchenAid Range in my kitchen I preheated it to toast some almonds for a recipe I was preparing. While it was pre heating I noted black smoke coming out of the from vents of the stove. I looked through the glass to see flames coming up from the bottom of the floor of the stove. I pushed the off button expecting the flames to go out but they continued. I ran over to my sink & grabbed a large glass & filled it with water and through it on the flames. After a few seconds they went out. This a new range I’ve only owned it since Oct. 26, 2014. I have already had the repair company here twice. First time because it was not lighting & we were smelling gas escaping, & because it did not heat up to set temperature. The second time was so they could replace igniter & burner, which was done on Jan. 27, 2015 just 2 days before fire. my concern here is this range has many cooking features like delay start & cook. If I had been using this feature I probably would not have been in the room & not noticed the fire immediately. I may have had some very serious damage to my kitchen maybe even my home.

    Model
    KGRS303BSS1
    Serial number
    R42413003
    Bought from
    ORVILLE’S APPLIANCES
    Bought
    Oct 26, 2014
    Where
    Angola, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid Convection Range, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  27. No one hurt

    Made Dec 10, 2014, sent to the company Dec 18, 2014, published by CPSC Jan 6, 2015

    The product, in the report: Free standing gas range

    The burner Control knobs and front surfaces of the range become overly hot when the oven is being used. If I do not use a pot holder to turn them my fingers would get burned. Also, the control knobs are too easily turned on by just a mistaken push and not realized until I smell gas, sometimes not for a few minutes. This range is not safe for us to have our grandchildren in the kitchen when we are cooking. A service tech was here today (12-10-2014) and found surface temperatures at over 140 degrees when the oven was running at 425, hot enough to burn his skin. Whirlpool feels that the range is operating within their specifications and will do nothing.

    Model
    KRPS202SSS1
    Serial number
    R42612376
    Bought from
    Standard TV & appl
    Bought
    Jun 30, 2014, about then
    Where
    Beaverton, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kitchen aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  28. Hurt, care not known

    Made Aug 1, 2014, sent to the company Aug 13, 2014, published by CPSC Aug 27, 2014

    The product, in the report: Kitchen Aide stove stainless steel has double oven push button top small oven above large oven bottom all one range, 5 burners two each side and one long burner in middle, the knobs in front for burners on range,

    I have a kitchen Aide stove purchased 3 yrs ago from Sears, these past 3 weeks my husband mentioned smelling gas having checked the knobs on range all where in off position, Soon after I smelled hint of gas one day I notice one knob was extremely hard to turn, on Saturday I began to make breakfast then I notice another knob was just as Hard to turn, when I got closer to look I could smell gas (note all knobs in off position,) Im not one to get headaches but noticing now when I was in kitchen seem to be when my headache would occur, I put a lighter to see if gas was on sure enough there was a small flame on two of burners, There was no way to turn knobs in any directions I called sears I called kitchen aide company, called my local gas. and electric company not knowing where this leak was coming from the only company to come out same day was gas electric after being checked no leak on my gas electric company but my stove was tagged danger out of serve due to DEFECTIVE KNOBS tech said never seen that happen but I’d need to have a repair person come out. I couldn’t get anyone out until 6 days later was the first opening July 31, meanwhile my gas is off stove tagged danger, Sears service guy came out, first thing he said all the knobs unable to turn not just the two I had notice, service guy turned gas on noticing the two leaks at burners which was why gas company turned gas switch off, after his puzzled look and statement that he hadn’t come across this before, I told him I felt this is a dangerous situation not being able to turn knobs on or off to close gas, he shook his head in agreement, There was no fixing the stove on this day, other than to turn gas off again replace and order five new parts (gas valve) defective knobs cost of 591.45 which may take 10 days to arrive, I have expressed my concern that this is was safety issue all along, which he agreed he didn’t want me to quote his statement I can understand his not wanting any issues with his job, but the subject of contacting Kitchen Aide was mentioned for reimbursement as he mention concession ( believing this was faulty safety issue) at least for some cost of the parts which were costly, I have called several times to contact kitchen Aide spoke once to representative since July 31 all the calls go to answer machine, Here is the information if I can help anyone else avoid the headache of a safety defect.

    Kitchen Aide Model# KGRS505XSS02 Stainless steel (double oven) Photos available upon request

    Model
    KGRS505XSS02
    Serial number
    D13611337
    Bought from
    Sears
    Bought
    Apr 23, 2011, about then
    Where
    Oceanside, United States: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aide Stove, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  29. No one hurt

    Made May 29, 2014, sent to the company Jun 20, 2014, published by CPSC Jul 7, 2014

    The product, in the report: 4 burner free standing gas range

    The consumer stated that he was baking in his range’s oven for 45 minutes at 350 degrees. He tried to turn off the oven by pressing the “off” option on the control panel keypad. The consumer pressed the button multiple times, but the control panel did not respond and the oven would not turn off. Immediately, the consumer decided to disconnect the range’s power by turning off the circuit breaker. The consumer was not injured and no property damage was associated with this incident. He discontinued the use of this product.

    Immediately, the consumer contacted the manufacturer. He reported the situation, and requested the company to cover the cost of the labor, diagnostic and replacement parts to repair this product. The manufacturer offered to cover the costs of labor and diagnostics but not the replacement parts which would cost around $300.00. The customer service representative informed the consumer that they would have to replace the control pannel and an electronic latch. The consumer declined the offer.

    The consumer believes this product poses a fire hazard.

    No CPSC recalls involving this specific product could be found at this moment.

    Model
    KGSA906PSS02
    Serial number
    XT2702272
    Bought from
    PC Richards & Sons, New Jersey
    Bought
    Aug 14, 2006
    Where
    Monroe, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  30. Hurt, no treatment

    Made Apr 23, 2014, sent to the company May 5, 2014, published by CPSC May 19, 2014

    The product, in the report: KITCHENAID 30 INCH SS GAS RANGE KGSS907XSP

    Awoke at 330am, 4/21/14 to the smell of a gas leak. Checked the stove and it was leaking gas, though it was off. I immediately opened all windows and checked the kids and pets.

    Called vendor the next day. Service came out and confirmed with the beeping gas sensor that both of my high BTU burners were leaking. According to repairman its a know issue. As this is a life and death issue I want a recall so know one ends up dead.

    PRODUCT: KITCHENAID 30 INCH SS RANGE KGSS907XSP GAS

    Model
    KGSS907XSP
    Bought from
    ABT, Illinois
    Bought
    Apr 8, 2013
    Where
    NORTHFIELD, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KITCHENAID, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  31. No one hurt

    Made Dec 30, 2013, sent to the company Jan 17, 2014, published by CPSC Feb 4, 2014

    The product, in the report: Gas Range

    The consumer stated that the elements turns on when the knobs are lightly brushed or touched. The consumer stated that the elements turns on even when reaching for the microwave, which is above the oven. The consumer stated that this is a problem with all of the knobs. The consumer stated that when the elements ignite, they turn on all the way with large flames. The consumer stated that this occurs frequently. The consumer stated that she contacted the manf asking for safety knobs. The consumer was informed to go out and buy plastic safety knobs to put over the knobs. The consumer was informed that the manf does not provide safety knobs. The consumer had spoken with [REDACTED] at [REDACTED] (Whirlpool). The consumer stated that the manf offered to exchange the range. The consumer stated that she cannot exchange the unit with anything else since it would not match the package. The consumer stated that all the other units also do not have the safety feature. The consumer stated that it did not make sense for her to change this product out for another product without the safety feature. The consumer had spoken with [REDACTED] at 866-640-7146 (Whirlpool). The consumer believes that this unit is a fire hazard.

    Model
    KGRS202BSS
    Serial number
    R32314030
    Bought from
    P C Richards, New Jersey
    Bought
    Sep 1, 2013, about then
    Where
    Hamilton, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Dec 6, 2013, sent to the company Dec 13, 2013, published by CPSC Dec 30, 2013

    The product, in the report: Glass on the oven door shattered. KitchenAid 30” freestanding gas stove/oven model KGRC707LBS0 serial # IMP3842332 purchased in 2003 started as a small crack a week ago, then the glass suddenly shattered. Oven was not in use at the time. Nothing was dropped onto the glass, ever.

    Glass on the oven door exploded and shattered on 12/05/2013.

    KitchenAid 30” freestanding gas stove/oven model KGRC707LBS0 serial # IMP3842332

    Purchased from Sears in 2003

    Model
    KGRC707LBS0
    Serial number
    IMP3842332
    Bought from
    SEARS, California
    Bought
    Nov 3, 2003, about then
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  33. Not said

    Made Dec 5, 2013, sent to the company Dec 13, 2013, published by CPSC Dec 30, 2013

    The product, in the report: Gas cook-top. 4 burner “gas on glass”

    I have a Kitchen aid gas cook top. While not in use an unattended the spark igniter starting sparking. It then accelerated to a constant buzz and smoke and flames started coming up through the control knobs. When unplugged the fire extinguished.

    Model
    KGCC506RWW04
    Serial number
    D03656127
    Bought from
    Whirlpool VIP Link
    Bought
    Dec 1, 2011, about then
    Where
    Elmhurst, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  34. Not said

    Made Sep 24, 2013, sent to the company Oct 18, 2013, published by CPSC Nov 1, 2013

    The product, in the report: KitchenAid Double Oven Gas Range

    On 9/16/2013, while using the range top, the right rear burner became locked in the “on” position. The burner knob would not turn to allow the burner to be shut off. Very scary! I called KitchenAid customer service and was routed to the safety department. I was told to disable the appliance by shutting down the circuit breaker, unplugging the appliance, and shutting off the gas. Service was dispatched on 9/18/2013 to repair the burner valve. The repairman, [REDACTED] from A & E Factory Service, told me that the valves break all the time. I can bear witness to that. In July 2012, the center burn was locked in the “off” position. The burner knob would not turn to allow the burner to be turned on. A picture of the broken valve from the 9/16/2013 incident is attached for your reference.

    Model
    KGRS505XSS01
    Serial number
    D10582954
    Bought from
    Sears, Illinois
    Bought
    Mar 1, 2011, about then
    Where
    Mount Prospect, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  35. No one hurt

    Made Jun 27, 2013, sent to the company Jul 8, 2013, published by CPSC Jul 22, 2013

    The product, in the report: KitchenAid double oven gas range, Model KGRS505X

    KitchenAid double oven gas range, model KGRS505X

    Installed 6-5-13, front burner control knobs will turn on if inadvertently leaned on/brushed. Gas flows, but no clicking sound to alert that this is happening. Leaning over the stovetop to clean or access digital controls causes this easily. Three times, have entered the kitchen to the smell of gas.

    Contacted KitchenAid, they offer to sell add-on bushings to make the controls stiffer, less prone to accidental turning. But really, this is the way the range should be made to start with. Potential fire hazard as it is now.

    Model
    Model KGRS505X
    Serial number
    W10430912
    Bought from
    EADS, Oregon
    Bought
    Jun 5, 2013
    Where
    Medford, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid double oven gas range, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made May 24, 2013, sent to the company Jun 4, 2013, published by CPSC Jun 18, 2013

    The product, in the report: KitchenAid Gas cooktop with electric starter Model # KGCC506RWW04

    Kitchen Aid Model KGCC506 RWW04 is a fire hazard.

    I spoke with Kitchen Aid’s Safety department to report that flames shot up out of a knob hole because water went into the hole and activated the electric starter without the knob being turned on. Their response was:

    - no recall or fix will occur other than to repair my cooktop - no changes will be made to the design of the cook top - users must change their behaviors in order to prevent the problem

    I am quite concerned that this hazard exists in my home and many other homes around the country. It is very unrealistic to expect that a pot will not boil over or that people will not drip water on the cooktop to clean it.

    The safety supervisor even reported she had seen the problem in her home 3 years ago and suggested a fix to the design team yet she was told it could not be done and did not feel comfortable escalating the problem further. She even had to pay for the repair herself! It is very disconcerting to hear that Whirlpool/KitchenAid has such a poor work environment that the safety supervisor has to be concerned about her job just for reporting and attempting to resolve a legitimate safety issue.

    Murphy’s Law dictates that this problem will continue to occur. You cannot depend on users’ behaviors to change. Pots boil over, beverages spill, people use water to clean stoves, water leaks occur in homes, kids play around with squirt guns, etc., etc. Whirpool is guilty of knowingly allowing a serious hazard to exist in consumers homes.

    There is a very simple fix that would resolve probably 90% of the incidents. Flexible water catchers can be slid over the knob stems into the holes. Our previous KitchenAid cooktop did not have this problem; certainly it can be solved.

    I also would like to know that new models are not designed/manufactured with the same hazard.

    I hope you decide to take this matter seriously and will immediately take steps to begin solving this problem.

    Model
    KGCC506RWW04
    Serial number
    D04275552
    Bought from
    Online
    Where
    Barrington, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Apr 3, 2013, sent to the company Apr 11, 2013, published by CPSC Apr 25, 2013

    The product, in the report: Kitchen Aid cooktop/oven KGRS202BSS0

    I purchased a Kitchen Aid oven/cooktop #KGRS202BSS0 two weeks ago. Every day, since I have had it installed, I have found that the cooktop knobs automatically turn on when I lean over to turn on the oven or even when someone just passes by. As this stove has two very large flames in the front this is very dangerous. Yesterday, even though I am aware of this problem and am extra careful, I reached over to adjust the oven temperature and almost burnt my chest. Several times in the last two weeks, people coming into my home commented that they smelled gas. When I checked my cooktop, I found the knobs slightly on. As I am the mother and grandmother of young children, I remove all the knobs when they are home, but this item is dangerous for children and adults alike. I contacted Kitchen Aid, who told me that this is not the first time they have gotten this complaint, but this stove features a “soft touch” turn on. I asked about the safety and was told that yes, you have to be very careful, but there is nothing they could do about it. This cooktop is a safety hazard, a fire hazard and a burn hazard. I believe it should be recalled and I should have a replacement. I would be more than glad if someone from the CPSC would come down to my home to see this product

    Model
    KGRS202BSS0
    Serial number
    R30712197
    Bought from
    Duddy’s Electronics
    Bought
    Mar 18, 2013
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Feb 25, 2013, sent to the company Mar 11, 2013, published by CPSC Mar 25, 2013

    The product, in the report: KITCHEN AID 30 INCH GAS RANGE (STAINLESS STEEL) MODEL NO. KGRA806PSS01

    THE STOP TOUCH BUTTON ON THE PANEL OF THIS KITCHEN AID 30’ GAS RANGE MODEL KGRA806PSS01 HAS STOPPED WORKING. ONCE THE OVEN IS TURNED ON IT WILL RAMAIN ON SINCE THE STOP BUTTON WILL NOT WORK... UNLESS I SHUT THE MAINS (KITCHEN) OFF. I THINK THIS IS A SAFETY HAZARD AS THE OVEN WILL NOT TURN OFF BECUASE OF THE FAULTY MEMBRANE SWITCH THE KITCHEN AID HAS USED IN THEIR PRODUCT. I DID A RESEARCH ON THIS AND FOUND OUT THIS IS A WIDELY KNOWN PROBLEM WITH THE KITCHEN AID GAS RANGE THAT HAS TOUCH CONTROL PANEL AND YET THERE HAS’NT BEEN ANY RECALLS FROM THE COMPANY. I AM NOT USING MY OVEN ANYMORE.

    Model
    KGRA806PSS01
    Serial number
    XT0513929
    Bought from
    CONTRACTORS HOME APPLIANCES, Connecticut
    Bought
    Apr 1, 2006
    Where
    WINDSOR LOCKS, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand KITCHEN AID, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jan 31, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

    The product, in the report: Kitchen Aid 36” natural gas stainless steel cooktop

    Sign into chat

    [REDACTED] More 1 of 12 Why this ad? [REDACTED] (no subject) Inbox x

    [REDACTED] 10:03 AM (34 minutes ago)

    to [REDACTED] Purchase a Kitchen Aid gas cooktop, model number KFGS366VSS02. It was a brand new cooktop from a box that had appeared to have not been opened previously. It is still under warranty. it was installed by a licensed contractor and was in use for about 2 months prior to the incident. The gas source is natural gas provided by a public utility.

    I put a pot of water on the back right burner. I turned the burner on and within seconds, a loud pop followed by flames shooting up from the two left burners occurred. The pressure wave was enough force to lift the left burner grill up about 12 inches, lift all the burner covers from every burner, move the center and right burner grills back one inch towards the back wall, and blow every stove knob off. I was standing facing the stove within 12 inches of the detonation and flash fire. I had to replace a knob to turn off the burner under the boiling water pot. I then went into the cabinet under the cooktop and turned off the gas shutoff valve. There was no odor of leaking gas prior to the incident. The items in the cabinet below the cooktop, where the cooktop pressure regulator is located, were in disturbed and the cabinet doors did not move. I have pictures of how the cooktop looked immediately after the event.

    The contractor who installed the cooktop came immediately afterwards to ensure the cooktop was in a safe disposition. The contractor found that the pressure regulator gasket, that is part of the cooktop, was leaking. Note that this pressure regulator is outside the stainless steel box the cooktop burners sit in. There is a seal where the pressure regulator outlet piping enters the stainless steel box that should prevent gas from entering the stainless steel box where the burner orifices are contained. This was still intact.

    I contacted Kitchen Aid who then sent out a repair person. The repair person confirmed the seal in the pressure regulator was leaking. When the cooktop cover was removed, the person found two screws that are suppose to secure the left front burner orifice in the bottom of the stainless steel box and the screws were stripped. The repair person felt that the leak appeared to originate from within the stainless steel box. Since the repair person felt there was no way to leak check everything that is contained within the stainless steel box and guarantee the safety of the cooktop, Kitchen Aid was contacted to authorize a replacement in kind. Kitchen Aid approved the replacement. I am awaiting the replacement installation within the next 2 weeks.

    I am concerned the incident will occur again with the brand new cooktop. When I do a web search, I found several similar incidents involving Kitchen Aid cooktops. I am very fortunate that I am not dead or severely hurt from the explosion and flash fire incident. Please investigate this.

    Model
    KFGS366VSS02
    Serial number
    D20420545
    Bought from
    Pacific Sales, California
    Bought
    Mar 28, 2012
    Where
    Martinez, California: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Oct 9, 2012, sent to the company Dec 11, 2012, published by CPSC Dec 27, 2012

    The product, in the report: Gas Range

    The consumer says that the grates keep cracking and posing a burn threat. she says this has happened three times and each time has gotten it replaced. A technician with the retailer says that it is a serious safety issue. The technician came out yesterday.

    The consumer contacted the manufacturer who said that they don’t carry that product anymore and told her to deal with it.

    She has to use a wheelchair to get around in her home. The technician said that they are aware of the problem. She says that the average life of these grates are two years, then needing replacement.

    The last time the grates were replaced in October of 2009.

    Model
    KGSI901PBS01
    UPC
    Part # 9759754CG
    Serial number
    XT0105044
    Bought from
    Sears
    Bought
    Apr 15, 2006
    Where
    Gibsl, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Aug 27, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 19, 2012

    The product, in the report: Kitchen Aid Convection Gas Range, stainless steel, model # KGRS206SS

    The oven glass door shattered for no apparent reason. The unit had been set at 400 degrees and was operating for about 30 minutes. The outside glass was fine. The model was Kitchen Aid KGRS206SS, purchased 5/16/12.

    Model
    KGRS206SS
    Bought from
    Abt
    Bought
    May 16, 2012
    Where
    Park Ridge, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  42. Hurt, no treatment

    Made Jul 22, 2012, sent to the company Oct 3, 2012, published by CPSC Oct 18, 2012

    The product, in the report: KGCC506RBL KitchenAid 30” Gas Cooktop 4 Burner Frameless Ceramic Glass - Black

    Our Glass Gas Cooktop exploded with glass shards spreading as far as 7 feet away. My children were close by, and my wife was standing right over the stove when it occurred. Miraculously, she was not harmed as the glass shards large, and small exploded and spread all over the kitchen, counters, floor, etc.

    She went to light the burner, and it exploded. WE believe the cause was accumulation of gas under the glass which was ignited then by the spark ignitor...!!!

    This appliance was less than 3 years old!

    KGCC506RBL KitchenAid 30” Gas Cooktop 4 Burner Frameless Ceramic Glass - Black

    Model
    KGCC506RBL
    Bought from
    US Appliance
    Bought
    Jan 19, 2009
    Where
    San Carlos, California: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  43. No one hurt

    Made Jul 3, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

    The product, in the report: KitchenAid Gas Range Purchased April 2006

    After using my gas Kitchenaid gas range the “off” button failed to operate making it impossible to turn the oven off without using the circuit breaker. This is not the first time it has happened. In August of 2008 we had it serviced and they replaced the switch membrane which corrected the problem. Until today, July 3, 2012. Granted it has been 4 years since we had the problem fixed the first time, it’s the same problem and Kitchenaid seems to be well aware of the issue but only “warranties” that part for 90 days even though it is a safety issue. In searching online I have found many people experiencing the same problem. It seems that even though they are aware that this is a safety issue that many people are experiencing they are not correcting the problem and forcing people like me to have it serviced and have the part replaced, while in the meantime we are not using the oven and keeping it turned off at the circuit breaker. I hope it doesn’t take someone getting hurt before they take responsibility for this issue. The model # KGRA806PSS02, Serial # XT1208237.

    Model
    KGRA806PSS02
    Serial number
    XT1208237
    Bought from
    HH Gregg, North Carolina
    Bought
    Apr 15, 2006
    Where
    Huntersville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Apr 23, 2012, sent to the company May 1, 2012, published by CPSC May 15, 2012

    The product, in the report: KitchenAid Stailess Double Oven (Gas - Propane) Model KGRS505X

    I purchased a KitchenAid stainless gas double oven (Model KGRS505X) in January. On numerous occasions (at least ten), I have discovered the gas on in the house, only to find a knob on the front has been turned on, allowing the seepage of propane into the house. We have lived in over 15 locations, and have owned even more ovens, updating as needed or desired. My concern, reported to KitchenAid, is that the knobs are TOO easy to turn on. We have no children in the house playing ‘mischief’ on us. Again, the knobs are too easy to move; no definitive, hard stop or lock, allowing the gas to kick on if the knob is gently brushed against. I have found this happening by accident as I stand adjacent to the range. My wife and I enjoy the design, especially with the double oven, but feel this issue presents a huge safety problem which should be rectified before someone is injured. As mentioned, we have contacted KitchenAid. They are sending a representative to look at this issue. Please partner with the company for a quick fix.

    Model
    KGRS505X
    Bought from
    Lowes
    Bought
    Jan 7, 2012, about then
    Where
    Gulfport, Mississippi: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Mar 12, 2012, sent to the company Apr 10, 2012, published by CPSC Apr 24, 2012

    The product, in the report: Gas Range

    The consumer says that she has used the self cleaning feature twice. She says it gets so hot that it blows out the control panel. She contacted the manufacturer who said they don’t know anything about it. A technician she contacted on her own told her not to use the cleaning feature. Another technician was sent by the manufacturer about four years ago who replaced the control board.

    Model
    KGRA806P5500
    Serial number
    XR5112205
    Bought from
    Direct Buy
    Bought
    Mar 15, 2007
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Mar 12, 2012, sent to the company Mar 19, 2012, published by CPSC Apr 2, 2012

    The product, in the report: KitchenAid Gas Range Model KGRT607, Serial IML4057079.

    Gas range turns-on on it’s own. Possible fire hazard. The electronic control panel on this model suffers from electrical interference which causes the oven to activate on it’s own. This problem is documented in Kitchenaid Service Pointer K4317305. I contacted Kitchenaid about this problem, but customer service said they would not pay for the fix since the product is out of warranty despite the possible fire hazard. I am currently using the Child Safety Lock feature to temporarily disable the control panel, however even the Child Safety Lock unlocks on it’s own.

    Model
    KGRT607
    Serial number
    IML4057079
    Where
    Auburn, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Feb 8, 2012, sent to the company Feb 16, 2012, published by CPSC Mar 2, 2012

    The product, in the report: KitchenAid Gas Range Architect Series II Model KGSK901

    KitchenAid Gas Range Architect Series II Model KGSK901 I bought this range in December 2007 and installed it in early 2008. I have had numerous problems ever since, among them the fact that the oven frequently doesn’t light but leaks gas. I had KitchenAid’s authorized service (A&E Factory Service) out on December 10, 2010 to fix this problem and also to adjust the burners because they blew out (and leaked gas) when on simmer. As this was beyond the warranty, I paid the entire cost of $129. The burners are now OK, but the oven repair did not work. About one out of five times that I turn on the oven, it does not light but it does leak gas.

    Model
    KitchenAid Gas Range Architect Series II Model KGSK901
    Serial number
    XU3610078
    Bought from
    Sears
    Bought
    Dec 16, 2007
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Dec 15, 2011, sent to the company Dec 22, 2011, published by CPSC Jan 9, 2012

    The product, in the report: My model is the “KGRK806PSS00” Kitchenaid stove Gas Range

    Kitchenaid Stove will not shut off!! Home by myself and the “off” button will not shut off. Waited until my husband got home to turn off gas and unplug. VERY unsafe. We tried to replace what we thought was was the probem which was the control panel and all buttons work EXCEPT the off button.

    My model is the “KGRK806PSS00” the part “P1-SWTCH-MEMB”

    Model
    KGRK806PSS00
    Bought from
    Interstate Appliances, Ohio
    Bought
    Jan 1, 2006, about then
    Where
    North Royalton, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. First aid

    Made Nov 28, 2011, sent to the company Dec 6, 2011, published by CPSC Dec 20, 2011

    The product, in the report: Kitchen Aid gas range, double oven, five burner, stainless steel with cast iron burners and separate griddle for fifth burner model: KGRS505XSS01 serial: D10240130 Part #9 W10273852 Rack, Oven (Telescoping)

    Here is an excerpt from the email letter I sent to Kitchen Aid Consumer Dept.

    “There is a problem with the Roll-Out Rack on my range. It is very slick on the top of the shelf, as well as the roll-out rack itself. There is no back stopper on the shelf, and food pans tend to slide backwards when I slide out the rack. This has caused serious trouble, trying to retrieve the pans. The latest incident was a sheet full of cookies. The sheet slid backward as I pulled out the rack, and tipped the pan, dumping the whole batch into the rear of the oven! This is a dangerous and frustrating situation. According to the manual, this rack should have a tilted-up stopper, as the others in the range do. I would like Kitchen Aid to send me the proper rack for my range and prevent further cooking disasters.”

    model: KGRS505XSS01 serial: D10240130

    This is a gas range that I purchased in January of 2011. The range has two ovens. The Roll-Out Rack I am concerned about is a safety issue. The rack is a special feature, withball-bearings to facilitate removing pans. But it has no back stopper to prevent the pans from sliding backwards off the slick rack, and tipping into the rear of the range cavity. That is what happened to me. In addition to the danger to persons using it (I burned my hand trying to retrieve the pan) it could constitute a fire hazard if the contents of a pan were dumped into the bottom of the oven, at the burner level. I was lucky it was only a pan of cookies .Although they became a burned lump in the bottom of the oven, they did not catch fire thanks to the quick action of my grandson.

    Model
    model: KGRS505XSS01
    Serial number
    serial: D10240130
    Bought from
    Sheely’s
    Bought
    Jan 31, 2011
    Where
    Columbiana, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  50. First aid

    Made Aug 25, 2011, published by CPSC Sep 16, 2011

    The product, in the report: Glass, Gas cooktop 5 burner

    We have a Kitchen AId cooktop (PN KGCT366GBL1). During dinner the glass cooktop spontaneously exploded shooting bits of glass throughout our kitchen. Luckily there was nothing on top of the cooktop or our children werent near. One of my smaller children did suffer a minor cut on his foot from teh glass on the floor. When we called Kitchen Aid, they had little concern about how dangerous the product was, but quickly had someone from their “safety” group try to get something on record so they wouldnt have any liability. When I told them the danger of spontaneous exploding glass, they said they have heard of this before, but “that’s what happens with glass”. If they know the danger of such an event this product and all of its kind should be recalled immediately. Obviously they told me they wouldnt replace the stove nor pay for its repair. They did send an authorized repair service ([REDACTED]) and they said it was conclusive the product exploded through no fault of my own, but this product is not very sturdy (although at the time we paid almost $1000 for the product) and that we would have no luck or support from Kitchen Aid (from his experience). After looking at the web we saw many more instances (one example: http://www.consumeraffairs.com/homeowners/kit_stoves.html). I request that Kitchen Aid either put a warning on all their glass cooktops for sale and immediately do a recall to protect consumers from any future injuries.

    Model
    KGCT366BL1
    Serial number
    xk2501049
    Bought
    Aug 3, 2004, about then
    Where
    Corona, California: Home/Apartment/Condominium
    Who was involved
    Age 10, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  51. Hurt, no treatment

    Made Jul 18, 2011, published by CPSC Aug 25, 2011

    The product, in the report: KitchenAid Double Oven Gas Range

    Consumer feels his range poses a potential fire hazard. The consumer has a 5 burner 2 oven gas range. The product has a larger oven on the bottom. The range is digital and has a larger oven on the bottom. The top oven has a single rack to place product while the bottom oven has two racks. The range is freestanding. The product has coil burners instead of a smooth top surface. The consumer was cooking for about two hours while her oven was set to bake at 350 degrees. The consumer emptied a bag of potatoes, half a bag of onions and 6 chickens with oil on the bottom of the pan into the range. The pan took up the entire oven with just four inches of spaces between the pan and the front door of the oven.

    The consumer stated that the issue with the range is the bottom rack where the pan was placed has no “lip” to prevent contents of the oven from slipping to the floor of the oven. The consumer stated the pan had fallen on the to the oven floor while she was cooking a resulted in the oil, chicken, potatoes, and onions catching fire while in the oven. The consumer tried to shut off the oven but the oil had already caught fire and there was nothing she could to douse or prevent the fire. The consumer put on an oven mitten and pulled out the product that was burning and one of the oven racks that caught fire while it was covered in the oil that spilt.

    The consumer stated that she shut the oven door after pulling out the burning contents of the range and allowed 2 hours for the range to burn itself out. The consumer stated that the range was altered as a result of the incident. The front glass door of the oven is supposed to be purple but now is discolored and the range now emits an odor. The guard that goes over the gas line is now discolored and burnt. The consumer opted not to call the fire department at the time of the incident. The consumer suffered a minor burn to her right wrist. The consumer did not receive medical attention after the incident. The consumer has yet to call the manufacturer or the retailer.

    Model
    KGRS505X
    Serial number
    D10831227
    Bought from
    Second Party, Massachusetts
    Bought
    Jan 15, 2011, about then
    Where
    Everett, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 29, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  52. No one hurt

    Made Jul 12, 2011, published by CPSC Aug 2, 2011

    The product, in the report: KitchenAid Gas Range KGSA906PSS00

    Baking in the oven and when time to turn off the oven it would not turn off. This happened a couple times so now we do not use it. We need to get it fixed but the cost is not in our budget with labor cost too.

    Model
    SA906Pss00
    Serial number
    XS5014687
    Bought from
    builder of home
    Bought
    May 29, 2009
    Where
    Metamora, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Jul 8, 2011, published by CPSC Aug 12, 2011

    The product, in the report: Gas Stove with five burners

    Caller purchased 5 burner gas stove in mid 2009 and had no problems with it until December 2010 when she was broiling, smelled an odd odor and noticed that her knobs on the stove were melting. Oven was set to “broil” which she turned off. She has had to call for service five times with the sixth service call scheduled for Saturday, July 9th to replace the knobs again. She has had to pay for the knob replacement set for tomorrow. Reason being given for her being charged to replace the knobs this second time is that the stove is manufacturer to perform this way and she can purchase knobs any time from them.

    Due to health issues, caller has to broil or bake all her foods

    She was told to call Kichen Aid because *** thought it should be taken out of her house.

    Kitchen aid told her this is how the stove is manufactured.

    She told them that she had replaced the knobs before and was told that was fine and she could purchase knobs at any time from them.

    Caller would like this stove replaced by a differeen model.

    Model
    KTRS205TSS-2
    Serial number
    RY1210686
    Bought from
    PC Richards, New York
    Bought
    Jun 15, 2009, about then
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  54. First aid

    Made Jun 18, 2011, published by CPSC Jul 12, 2011

    The product, in the report: KitchenAid gas cooktop Model #KFGS366VSS01 Serial Number D278696

    Kitchenaid Model KFGS366VSS01 cooktop was purchased in February 2010. From the beginning it was shooting flames into the air almost to the grease filter of our kitchen exhaust fan (approximately 12-inches!) After three service calls, the installer and the manufacturer have not been able to fix this unsafe condition and the manufacturer refuses to replace it. I have been unable to use the entire cooktop as i am afraid that the huge flame will burn the house down. The last time i tried it, today, the flame height has gotten worse and actually went all the way up to the metal filter. The gas company has been out to our house and has found nothing wrong with the gas lines that would account for this unsafe condition.

    Model
    KFGS366VSS01
    Serial number
    D278696
    Bought from
    Albers Appliances
    Bought
    Feb 11, 2010
    Where
    Hollywood, Florida: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  55. No one hurt

    Made May 11, 2011, published by CPSC Jun 3, 2011

    The product, in the report: Stainless steel slide in gas range Kitchen Aid model # KGSA906ps

    Kitchen Aid slide in gas range model # KGSA906ps won’t turn off...needs a new switch membrane. After troubleshooting this online, it is extremely common for Kitchen Aid and Maytag ranges to have this problem yet they take no initiative in recalling the product or making changes to the switch membrane.

    Model
    KGSA906ps
    Bought from
    Best Buy, Indiana
    Bought
    May 1, 2007, about then
    Where
    Granger, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made May 11, 2011, published by CPSC Jun 3, 2011

    The product, in the report: KitchenAid 30 Inch, 5 Burner Freestanding Double Gas Range

    KitchenAid Double Gas Range Model #KGRS505XSS01, Serial # D10949212 was purchased in February 2011. Burner knobs are located on front panel of range and do not have a push in to turn feature. With the slightest motion, lean up to use microwave, even walking past, knobs turn on letting gas escape. This has occurred at least a dozen times already. Today I returned home to a gas filled home after several hours and realized 2 of the knobs were turned AGAIN. I hate to think of the explosion that could have occured had a light switch been turned on there was a spark. Upon looking on-line, there are numerous complaints of same hazardous problem. I contacted KitchenAid this afternoon and was told “most ranges are made that way today, it can not be fixed, it is how the range was manufactured.” This is an unacceptable response from KitchenAid and a horrific danger. I have older children who are always in the kitchen and have instructed them to stay away from the range, I can not imagine what could happen with very small children in the house. There is absolutely no lock feature for the knobs. Can you please help me?

    Model
    KGRS505XSS01
    Serial number
    D10949212
    Bought from
    Great Indoor Store, Gaithersburg
    Bought
    Feb 17, 2011
    Where
    Damascus, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Apr 28, 2011, published by CPSC Sep 28, 2011

    The product, in the report: Gas Range Oven

    Caller is reporting that the gas range oven he purchased in 2002 has a history of its oven ignition breaking which leads to gas being released when the oven is turned on. In 2004, he turned on the oven, set the temperature to 350 degrees. He then left the kitchen expecting the oven to light and heat up to the desired temperature, at which point, a single alarm is sounded. After an extended period of time and not hearing the alarm, the caller returned to the oven and noticed that the temperature gauge noted “low” and there was the smell of gas. Because it is difficult to see the actual oven flames he was unable to see whether the oven had lit or not. Other than the “low” reading, there was no warning that ignition was not working and that gas is being released. The caller turned off the oven. He called the manufacturer who sent a repair tech the next day who replaced the oven ignition at no cost to the consumer.

    In 2006-7 the ignition broke again and manufacturer paid for a repair person to install a new ignition. In 2009 the ignition broke again. This time, hoewever, the manufacturer said that as it was an old product, they were not responsible for it. The caller responded that it was a dangerous situation caused by a dangerous product. The manufacturer sent a repair technician the next day who replaced the ignition at no cost to the caller.

    Most recently, on August 30, 2011, the situation repeated itself. However this time the manufacturer showed great resistance to repairing the ignition. After a couple of hours of discussion, the caller had to pay for the service tech to inspect the oven to verify the broken ignition. After which the manufacturer agreed to pay for the part, but not the installation. Caller believes this range has a serious life threatening defect. It should have been recalled and replaced.

    Model
    KGST307HBS9
    Serial number
    1MM4265401
    Bought from
    Sears, New Jersey
    Bought
    Nov 15, 2002, about then
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 27, 2026 and checked Oct 27, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Gas stoves and ovens

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An example nursing home

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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