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KitchenAid gas stoves and ovens

157 reports to CPSC, the latest made Oct 6, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 27, 2026.

  • 157reports to CPSC
  • Oct 6, 2026the latest report was made
  • Apr 28, 2011the earliest
  • 1with the company’s comments
Brand
KitchenAid
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances
Other ways the reports write the brand (14)

“Kitchen Aid”, “Kitchen aid”, “Kitchenaide”, “KITCHEN AID”, “Kit henaid”, “Kitchen Aid whirlpool”, “Kitchen Aide”, “Kitchen Aide Stove”, “KitchenAid Convection Range”, “KitchenAid Superba”, “KitchenAid double oven gas range”, “KitchenAide”, “Kitchenaid KSGG700EBS3” and “kitchen aid”

By month

16 reports from November 2025 to October 2026; the most in August 2026, 3. 141 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
August 20263
July 20261
June 20261
May 20261
April 20261
March 20261
February 20261
January 20263
December 20252
November 20251
October 20253
September 20251
August 20251
July 20252
June 20253
April 20251
February 20253
January 20254
December 20241
November 20242
October 20241
September 20241
February 20242
December 20231
August 20231
July 20232
May 20231
March 20231
February 20231
January 20233
December 20221
November 20221
August 20221
July 20222
June 20221
March 20221
February 20221
December 20211
November 20211
October 20211
September 20211
June 20212
April 20211
March 20212
February 20212
December 20201
November 20201
October 20201
September 20201
July 20201
June 20202
January 20202
December 20192
October 20191
June 20191
April 20191
February 20191
November 20181
October 20182
September 20181
August 20183
November 20174
September 20171
August 20173
July 20173
June 20171
February 20172
January 20171
December 20161
November 20161
September 20161
August 20161
July 20161
April 20162
December 20151
November 20151
October 20151
September 20151
July 20151
May 20152
March 20152
February 20152
January 20151
December 20141
August 20141
May 20141
April 20141
December 20133
September 20131
June 20131
May 20131
April 20131
February 20131
January 20131
October 20121
August 20121
July 20122
April 20121
March 20122
February 20121
December 20111
November 20111
August 20111
July 20113
June 20111
May 20112
April 20111

How badly anyone was hurt

  • Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
  • First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 10 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 2 CPSC: Injury, Level of care not known
  • No one hurt 116 CPSC: Incident, No Injury
  • No incident, no one hurt 15 CPSC: No Incident, No Injury
  • Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 27, 2026. Updated daily.

  1. No one hurt

    Made Oct 6, 2026, sent to the company Oct 9, 2026, published by CPSC Oct 26, 2026

    The product, in the report: I am reporting a serious safety concern involving my KitchenAid double-oven gas range, model KFGD500ESS. The burner control knobs are located on the front of the range and can be accidentally turned when someone brushes or leans against them. Recently, a knob was unintentionally moved without the burner igniting. We subsequently smelled gas in our home. This was extremely frightening and created a potentially dangerous situation. I contacted KitchenAid and reported the incident. KitchenAid opened case #[REDACTED] and instructed me to discontinue use of the range while the matter was being addressed. I asked KitchenAid whether redesigned knobs, an approved safety modification, knob guard, retrofit, or other permanent solution was available. I was ultimately told that I would have to pay approximately $200 for a service technician to come to my home. I am concerned that consumers can unintentionally activate the gas controls without realizing it, potentially allowing unburned gas into the home. I have also seen other consumer reviews describing concerns about accidental activation of the knobs on this model. I am requesting that CPSC document and review this safety concern, including whether similar incidents have been reported involving this KitchenAid model.

    I am reporting a serious safety concern involving my KitchenAid double-oven gas range, model KFGD500ESS.

    The burner control knobs are located on the front of the range and can be accidentally turned when someone brushes or leans against them. Recently, a knob was unintentionally moved without the burner igniting. We subsequently smelled gas in our home. This was extremely frightening and created a potentially dangerous situation.

    I contacted KitchenAid and reported the incident. KitchenAid opened case #[REDACTED] and instructed me to discontinue use of the range while the matter was being addressed.

    I asked KitchenAid whether redesigned knobs, an approved safety modification, knob guard, retrofit, or other permanent solution was available. I was ultimately told that I would have to pay approximately $200 for a service technician to come to my home.

    I am concerned that consumers can unintentionally activate the gas controls without realizing it, potentially allowing unburned gas into the home. I have also seen other consumer reviews describing concerns about accidental activation of the knobs on this model.

    I am requesting that CPSC document and review this safety concern, including whether similar incidents have been reported involving this KitchenAid model.

    Model
    Kfgds500ess
    Bought from
    Lowes
    Bought
    Aug 1, 2022, about then
    Where
    Old bridge, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaide, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Aug 10, 2026, sent to the company Aug 13, 2026, published by CPSC Aug 27, 2026

    The product, in the report: Model KSGS330SP0 is a KitchenAid 30-inch 5-burner gas range

    Kitchenaid range model KSGS330SP0 Burners igniting on their own Control panel becoming unresponsive , Oven cycling on without input, oven self cleaning starts by itself. Difficulty shutting the unit down through normal control KSGS330SP0 specifically - the oven activates on its own and cannot be turned off without cutting power at the breaker

    Model
    Model KSGS330SP0
    UPC
    w11729546b
    Serial number
    RF2119281
    Bought from
    Home depot #6922
    Bought
    Jul 11, 2026
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAide, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Aug 2, 2026, sent to the company Aug 4, 2026, published by CPSC Aug 18, 2026

    The product, in the report: KitchenAid gas range (Model KSDB900ESS2)

    The control knobs on the KitchenAid gas range (Model KSDB900ESS2) appear to pose a safety risk. The knobs can rotate into the ON position with extremely minimal contact, including accidental bumps. This creates a potential fire and gas leak hazard and warrants investigation.

    Model
    KSDB900ESS2
    Serial number
    R82413553
    Where
    Nashville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Aug 2, 2026, sent to the company Aug 5, 2026, published by CPSC Aug 19, 2026

    The product, in the report: KitchenAid 6.0 cu. ft. Double Oven Gas Range with Self-Cleaning Convection Oven in Stainless Steel Store SKU # 1001357660

    I purchased a Kitchen Aid gas oven/range in 2023. Immediately my family started feeling sick and smelling propane. We had to evacuate the house multiple times. We called back the installer and he detected a leak at the regulator. Tried to have it fixed. Problem continued. Contacted kitchen aid multiple times, after a combined effort of over 4 hours on hold I got someone to come out and check it. She found the leak in the regulator. Replaced it. Same problem continued. Replaced it again. Same thing. Replaced it again. Finally they just refused to do anything else about it. Still leaking. We had an emergency shut off valve installed so we could shut off the gas completely when not cooking. Asked for a replacement stove multiple times and was refused. Kitchen aid has refused to do anything about it. It is a $2400 top of the line appliance. They’re still selling it and multiple reviews saying the same thing. On top of this the sides get so hot it burns the counter/cabinets, the knobs are so loose you can turn the gas on with just a slight bump (located right in reach of children/pets,) and the igniters go out contstantly since we bought it which also causes leaks.

    Model
    KFDG500ESS11
    UPC
    None
    Serial number
    DC3809514
    Bought from
    Home depot
    Bought
    Sep 3, 2023
    Where
    Leicester, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 3, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Jul 11, 2026, sent to the company Jul 16, 2026, published by CPSC Jul 30, 2026

    The product, in the report: 30 Commercial-Style KitchenAid KFGC500JSS07 DD1501144 1/2/25, gas range

    After moving into my new home January 2025, I began using my KitchenAid Commercial range. Every time I reach over the range to clean the back, my body hits the front knobs and turns the burner on. One evening after retiring to bed I forgot to turn my house alarm on went out of bedroom right behind kitchen and smelled gas and checked knobs and one was on. The next day I called Whirlpool for service and the technician who came to my house told me that nothing could be done to fix burners coming on if bumped. I told him I have three young Grandbabies and he said to try and find child proof knobs. I had a larger KitchenAid commercial range in my previous house and the knobs were totally different and never had an issue from 2015 to 2025. After researching I found that these newer oven parts are now manufactured in Mexico. After reading article in [REDACTED] today about ranges recalled being bought at [REDACTED] for same reason I thought you should know about KitchenAid.

    Model
    KFGC500JSS07
    Serial number
    DD1501144
    Bought from
    Albo Appliances
    Bought
    Jan 2, 2025, about then
    Where
    Hainesport, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jun 11, 2026, sent to the company Jun 16, 2026, published by CPSC Jul 2, 2026

    The product, in the report: KitchenAid professional gas range 36 inch

    I have the KitchenAid gas professional 36 inch gas range. And a number of occasions, the burners have been turned on.Without knowing it. They take practically no effort to turn on and can happen just by reaching over the stove. Gas has been turned on a number of times without us realizing. One time there was something on the stove that almost caught fire.

    Model
    FFGC506JSS
    UPC
    000000
    Serial number
    DE0912618
    Bought from
    Home Depot, Illinois
    Bought
    Nov 9, 2024, about then
    Where
    Loves Park, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made May 22, 2026, sent to the company May 28, 2026, published by CPSC Jun 11, 2026

    The product, in the report: COOKTOP D21 W36 STAINLESS STEEL

    INTERMITTENT BIG FLAMES, KNOBS TO CLOSE TO FLAME REGARLESS OF FLAME INTENCITY

    Model
    Kcgs556ess
    Serial number
    NA
    Bought from
    LOWE’S
    Bought
    Jul 25, 2024
    Where
    ALAMO, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KITCHENAID, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Apr 5, 2026, sent to the company Apr 17, 2026, published by CPSC May 1, 2026

    The product, in the report: Kitchenaid gas stove Model KSGB900ESS4 Serial No RX2310305

    Kitchen aid gas stove electrical components caught fire at front control board Model KSGB900ESS4 Serial No RX2310305

    Model
    Model KSGB900ESS4 Serial No RX2310305
    Serial number
    Model KSGB900ESS4 Serial No RX2310305
    Where
    North Charleston, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 71, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kit henaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  9. No incident, no one hurt

    Made Mar 30, 2026, sent to the company Apr 2, 2026, published by CPSC Apr 16, 2026

    The product, in the report: stove

    My kitchenaid liquid propane stove have poor security ignition knobs. We will notice it on after passing by and just by any touch when smelling gas.

    Model
    KFGC506JSS07
    Serial number
    DD340952
    Bought from
    Kitchen aid website, Florida
    Bought
    Sep 23, 2024
    Where
    Palm Harbor, Florida: Home/Apartment/Condominium
    Who was involved
    Age 16, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchen aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  10. No one hurt

    Made Feb 3, 2026, sent to the company Feb 6, 2026, published by CPSC Feb 23, 2026

    The product, in the report: KitchenAid 36’’ 6-Burner Commercial-Style Gas Rangetop; Appliance Color: Stainless Steel; 7-7/16 inches high, 35-3/4 inches wide, 27-7/8 inches deep

    We have a new construction home (escrow closed on 2/21/25) and have a safety issue with our KitchenAid Gas Cooktop (Model: KCGC506JSS00). The cooktop has knobs on the front face. The knobs easily turn on when people walk by the cooktop and brush into the knobs. This has happened multiple times where no one was aware the knob was turned on and thus the gas was on. I put a work order in with the builder about this safety issue. The builder sent out a certified KitchenAid technician. On 12/23/25, this technician came to our house and called KitchenAid and, per the technician, KitchenAid said the knobs are all working as designed. On 2/3/26, I called KitchenAid about the safety issue and spoke to a Safety Department representative who said there is nothing they can do about the issue because a certified technician said the unit is functioning as intended. To date, we have not had any injuries but this issue is extremely dangerous as it has numerous times led to the gas unknowingly and unintentionally being on for hours.

    Model
    KCGC506JSS00
    Serial number
    DD4203623
    Where
    Fresno, California: Home/Apartment/Condominium
    Who was involved
    Age 5, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  11. No incident, no one hurt

    Made Jan 26, 2026, sent to the company Jan 29, 2026, published by CPSC Feb 17, 2026

    The product, in the report: Kitchen Aid 36 Commercial Style Gas Rangetop

    The knobs on this Rangetop are at 36 and can easily be started by brushing on the stove as you walk by. This is a safety concern as there is no need to push in to start and there is no safety switch to deactivate the knobs. Since it is so easily accessible and there is no lock or deterrent a child could activate it. This has happened a dozen times since installation.

    UPDATED ON 2/12/2026: [I received a call this morning about this case number from Whirlpool. Their resolution for the front mounted knobs with no safety locks is for me to go purchase child proof covers for a brand new $3000 stove top. The youngest person in this house is 21. What about all the other units in households purchased by other unknowing consumers?

    The problem is with the construction and non-safety compliance of this unit. The other resolution was to send a representative to check the device to see if it’s working as expected after saying, the knob will activate upon being brushed starting the gas or flame. This could cause a fire or carbon monoxide poisoning. Neither of these are acceptable resolutions. Units with the propensity to release gas or cause fire should never leave the manufacturer. ]

    Model
    KCGC506JSS02
    Serial number
    DE3803592
    Bought from
    Kitchen Aid, Texas
    Bought
    Sep 30, 2025
    Where
    Richmond, Texas: Home/Apartment/Condominium
    Who was involved
    Age 21, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  12. No incident, no one hurt

    Made Jan 10, 2026, sent to the company Jan 15, 2026, published by CPSC Feb 12, 2026

    The product, in the report: Kitchenaid gas stove

    My KitchenAid stove has a major design issue with the knobs in the front. Multiple times weve just brushed it while walking by and its turned on either the gas or flame on to the gas stove. Today this happened and there was a donut box sitting on top that caught fire. Thankfully we were home to put it out immediately

    Model
    Unsure but I can get this information if needed
    Where
    Unspecified: Unspecified
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  13. No one hurt

    Made Jan 7, 2026, sent to the company Jan 12, 2026, published by CPSC Jan 29, 2026

    The product, in the report: Gas cook top

    Gas stove top grate on kitchen aid model kcgs350ess slides all over the cook top. Resulting in hot food spills and gas flame flare ups. Totally unsafe design.

    Model
    KCGS350ESS
    Serial number
    1806 80
    Where
    Johns island, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 67, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Dec 26, 2025, sent to the company Dec 31, 2025, published by CPSC Jan 15, 2026

    The product, in the report: Kitchenaid Range top

    Im reporting a safety concern with my KitchenAid gas rangetop, model KCGC506JSS. The front control knobs can be turned on accidentally just by brushing against them, without intentional use. This allows gas to flow unintentionally and creates a fire and gas exposure hazard.

    Model
    KCGC506JSS
    Serial number
    DC4411450
    Bought from
    Our builder American Legend Homes purchased
    Bought
    Nov 17, 2024
    Where
    The Colony, Texas: Home/Apartment/Condominium
    Who was involved
    Age 54, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Dec 20, 2025, sent to the company Dec 29, 2025, published by CPSC Jan 13, 2026

    The product, in the report: Gas stove

    Kitchenaid stove knobs turn too easily. If you just brush past them theyll turn. This is the third time weve come home and found our house stinking of gas because a knob was accidentally brushed against and turned on.

    Model
    KSGG700ESS
    Bought from
    Costco
    Bought
    Jun 23, 2025
    Where
    Eden, Utah: Unspecified
    Who was involved
    Age 61, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  16. No incident, no one hurt

    Made Nov 30, 2025, sent to the company Dec 3, 2025, published by CPSC Dec 17, 2025

    The product, in the report: Gas Kitchen Aid Stovetop/Oven MOD./MODELE KSGG700ESS1 SER./SRIE RX0924269

    While oven was on baking food, we heard a big boom and crackle noise, which was the oven glass imploding while baking and glass shattered everywhere

    Model
    KSGG700ESS1
    Serial number
    RX0924269
    Where
    Spring Lake, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 39, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  17. No incident, no one hurt

    Made Oct 23, 2025, sent to the company Nov 7, 2025, published by CPSC Nov 26, 2025

    The product, in the report: KitchenAid gas cooktop Model number KCGC506JSS00

    KitchenAid gas cooktop knob is easily bumped turning burner on (unlit) leaking gas in house. This time is was on overnight and has occurred multiple times. I have been unable to contact anybody in person at Whirlpool that can offer a resolution and have not been able to get a call back form Whirlpool “safety team”

    Model
    KCGC506JSS00
    Serial number
    DC4407489
    Bought from
    Columbia Appliance
    Bought
    Feb 1, 2024, about then
    Where
    Moberly, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 62, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  18. No incident, no one hurt

    Made Oct 21, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025

    The product, in the report: KitchenAid 36’’ 6-Burner Commercial-Style Gas Rangetop Model: KCGC506JSS Serial: DE1008691 Registered: 05/05/2025

    Big Safety Problem: My KitchenAid gas cooktop (Model KCGC506JSS00, Serial # DE1008691) is a hazard. The Issue: The burner knobs are way too easy to turn oneven just brushing against them can do it. Bad Outcomes: When this happens, either: Gas leaks out (no fire, but bad news). Gas flows and actually lights up by itself (fire danger!). High Risk: This can lead to fire, explosion, or serious gas leaks, which is obviously a major safety threat. KitchenAid’s Response: I called KitchenAid, and their “fix” was basically useless: “remove the knobs.” Seriously? Need for Action: I’m sending this to your agency because KitchenAid didn’t help. Please investigate this model (and others like it) to see if it meets safety standards and make them fix the design so the gas/burners can’t accidentally turn on.

    Model
    KCGC506JSS
    UPC
    KCGC506JSS
    Serial number
    DE1008691
    Where
    HUDSON, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 71, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  19. No incident, no one hurt

    Made Oct 2, 2025, sent to the company Oct 23, 2025, published by CPSC Nov 26, 2025

    The product, in the report: Gas range, 5 burners

    Burner knobs easy to bump and causes slow gas leak that goes undetected all night

    Model
    KSGG700ESS3
    Serial number
    RA4212469
    Bought from
    Lowe’s
    Bought
    Oct 31, 2022, about then
    Where
    Albuquerque, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 80, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  20. No one hurt

    Made Sep 20, 2025, sent to the company Sep 24, 2025, published by CPSC Nov 20, 2025

    The product, in the report: Gas range

    The knobs on my gas range get accidentally turned on when bumped. This has happened several times over the years we owned this range. If the knobs are numbed they will turn on. The last one was by a dishwasher installer.

    Model
    KSGG700EBS
    Serial number
    R93826205
    Where
    Yuma, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Aug 18, 2025, sent to the company Aug 21, 2025, published by CPSC Sep 5, 2025

    The product, in the report: kitchen Aid model # KCGC506JSS00 gas cooktop stove

    i have Magic chef 6 burner cook top stove model kcgc506jss00 . Knobs for stove is in front panel. I was vaccuming in the kitchen area. i inadvertiantly brushed by the stove and one of the knob turned and flame came on. luckly i saw the flames after few minutes and turned the knob to off position.

    Model
    KCGC506JSS00
    Serial number
    DD4504091
    Where
    WYLIE, Texas: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Jul 10, 2025, sent to the company Jul 14, 2025, published by CPSC Jul 28, 2025

    The product, in the report: 30-Inch 5 Burner Gas Double Oven Convection Range Model: KFGD500ESS

    Range has knobs in front of burners and they do not lock. The knobs have been accidentally turned on several times just by brushing up against them. Thankfully propane has an odor which alerted me to the knobs being on. ( I could not list a date as it occurs at least monthly.

    Model
    Model: KFGD500ESS
    Serial number
    DC3713244
    Where
    Pennsburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  23. Hurt, no treatment

    Made Jul 3, 2025, sent to the company Jul 9, 2025, published by CPSC Jul 23, 2025

    The product, in the report: Kitchenaid Gas Cook Range

    The Knobs on my Kitchenaid Gas Stove turn on if you barely touch them causing gas to leak out and we don’t know it until we start smelling it all over the house.

    Model
    KFGD500EBS00
    Serial number
    DA2013054
    Bought from
    Home Depot
    Bought
    Jan 1, 2019, about then
    Where
    Cave City, Arkansas: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  24. No one hurt

    Made Jun 25, 2025, sent to the company Jun 27, 2025, published by CPSC Jul 14, 2025

    The product, in the report: KitchenAid 36 Inch Wide 6 Burner Gas Rangetop with Three-Level Convertible Grates

    I have a KitchenAid 36 36-inch wide 6 6-burner gas Rangetop with Three-Level Convertible Grates. The issue is that the front knobs on the gas range top turn on WAY too easily. Without knowing, you can bump into the range top and the knob will turn on enough to allow the gas to flow from the valve often filling the house with natural gas. EXTREMELY DANGEROUS. This incident has occurred more than a dozen times since moving into the home in October 2024. It was not until December of 2024 that I realised the problem was coming from the gas range top knobs moving to an open position for several weeks. I contacted KitchenAid they suggested that a technician come to look at the issue, so the solution from them was to turn in a safety report. Again contacted KitchenAid and received notice that I could remove knobs each time of use, add child safety knobs, or just be careful...no solution...just a band-aid fix. In looking into this issue, I have found reviews that mentioned this same issue on this same range top for many years. I also found several reviews on the KitchenAid site with similar issues noted. In addition, I contacted my local neighborhood site and took a poll asking if any others in the development had upgraded and purchased the appliance package with this same gas rangetop. In approximately 1 week, I have received 23 comments telling of the same issue with their gas rangetop. This is a VERY DANGEROUS issue. THIS AFTERNOON my family became extremely groggy, fell asleep with the gas on, woke to my dog choking/coughing and both my husband and myself having horrible headaches. This is when I once again noticed the odor, but do not have a clue when the knob got turned to allow the valve to allow the gas to flow. SOMEONE IS GOING TO GET HURT

    Model
    model: KCGC506JSS00
    Serial number
    Serial #: DC3703669
    Where
    Surprise, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Jun 12, 2025, sent to the company Jun 16, 2025, published by CPSC Jul 1, 2025

    The product, in the report: KitchenAid 30-Inch 5-Burner Gas Slide-In Convection Range

    My KitchenAid gas stove (ksgg700ess2) has knobs that are extremely easy to turn and may unknowingly be turned on from light incidental contact, allowing gas to flow. Despite diligently checking the knobs, I have now arrived home twice to the smell of gas in my kitchen and discovered that a knob had somehow been turned on. The knobs on this stove are uniquely dangerous due to how easily they can be turned unintentionally.

    Model
    ksgg700ess2
    Where
    Mission Viejo, California: Home/Apartment/Condominium
    Who was involved
    Age 32, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Jun 7, 2025, sent to the company Jun 10, 2025, published by CPSC Jun 25, 2025

    The product, in the report: KitchenAid 36” 6-Burner Commercial-Style Gas Rangetop / Cooktop, model KCGC506JSS00, serial number DD4203603.

    Subject: Safety Concern Report: KitchenAid Gas Cooktop Model KCGC506JSS00 (Serial Number: DD4203603)

    Dear U.S. Consumer Product Safety Commission,

    I am writing to bring to your attention a serious safety concern regarding my KitchenAid gas cooktop, model KCGC506JSS00, serial number DD4203603. This issue not only affects my appliance but appears to be a recurring problem across similar KitchenAid models, based on feedback I have encountered.

    The primary issue involves the burner controls, which can unintentionally turn on with even the slightest contact, such as brushing against them while walking by.

    In these instances, one of two outcomes occurs: 1. Gas flows without ignition/combustion. 2. Gas flows and ignites unintentionally.

    These incidents happen without deliberate user input and create an environment susceptible to severe hazards, including fire, explosion, or exposure to gas leakage. This poses a substantial threat to users’ safety and well-being.

    I have contacted KitchenAid to address this issue but feel it is necessary to escalate this matter to your agency to ensure public safety. KitchenAids response was to remove the knobs.

    I urge you to investigate whether this appliance, and potentially other models with similar designs, meet current safety standards. If necessary, I request that corrective actions be taken to prevent unintentional activation of gas flow or ignition.

    Thank you for your attention to this critical safety matter. Please let me know if further details or actions are required from my side. Sincerely,

    Model
    model KCGC506JSS00
    Serial number
    serial number DD4203603
    Bought from
    Toll Brothers
    Bought
    Mar 11, 2025
    Where
    Hudson, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Apr 17, 2025, sent to the company Apr 24, 2025, published by CPSC May 8, 2025

    The product, in the report: Kitchen Aid residential gas range and oven.

    After a normal night of cooking dinner for our family and friends (4 adults and 4 children) our Kitchen Aid oven began to smoke and smell like chemicals from the back vent. We called the fire department and they removed the back panel of the oven and found that the wrap insulation was smoldering. I want to report this because the oven has been properly used and maintained for only 1.5 years and this should not have happened and it could have been tragic. Additionally, Kitchen Aid will not fully replace our oven at their expense because it is older than 1 year.

    Model
    KSGG700EBS6
    Serial number
    RC4611795
    Bought from
    Kitchen Aid
    Bought
    Nov 13, 2023
    Where
    Grandview Heights, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 42, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  28. First aid

    Made Feb 26, 2025, sent to the company Mar 4, 2025, published by CPSC Mar 18, 2025

    The product, in the report: KitchenAid Range Model KFGG500ESS7 Serial Number RD3616524

    Cut/sharp hazard on KitchenAid range model KFGG500ESS7 Serial RD3616524. My wife was using a damp sponge to clean the range cooktop and received a nasty cut on her finger from the oven vent exhaust housing located on the right rear area of the cooktop immediately below the control panel . The edge condition of the sheet metal was not properly deburred causing a finger laceration. No medical attention was sought, but it was a deep cut that bled for an extended period of time.

    Model
    KFGG500ESS7
    Serial number
    RD3616524
    Bought from
    Bergmann Appliance
    Bought
    Dec 19, 2024, about then
    Where
    Slinger, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  29. No one hurt

    Made Feb 11, 2025, sent to the company Mar 17, 2025, published by CPSC Mar 31, 2025

    The product, in the report: Gas oven

    Caller stated that after turning on the gas oven it did not ignite and dispersed gas fumes throughout the home. He stated that the incident occurred about a year ago and received a service call where he received a replacement board at his expense. Caller stated that the unit ignites intermittently when it is powered on.

    Caller stated that he contacted the manufacturer, they informed him that they are unaware of this incident with any other customer and that the oven is no longer under warranty so they would not be able to assist him.

    Caller feels that this oven is a safety hazard and should be recalled.

    Model
    KGRS807SS03
    Serial number
    D34306461
    Where
    Staten Island, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Feb 8, 2025, sent to the company Feb 12, 2025, published by CPSC Feb 27, 2025

    The product, in the report: Gas Cooktop stove top

    The front facing Knobs on our KitchenAid gas stove top turn on if just slightly brushed against. The stove top does not light but the gas continues to leak.

    Model
    KCGC506JSSOO
    Serial number
    DA5101894
    Bought from
    Best BUY
    Bought
    Aug 2, 2022, about then
    Where
    Dedham, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  31. Emergency room

    Made Jan 28, 2025, sent to the company Feb 3, 2025, published by CPSC Feb 18, 2025

    The product, in the report: Gas Kitchenaid stove

    Our gas Kitchenaid oven blew up in our kitchen while we were using it- with small children in the home and on in the kitchen with me at the time of blow up

    Model
    KSGG700EBS3
    Serial number
    RB1711807
    Bought from
    Cullens home center
    Bought
    Nov 24, 2023
    Where
    Garfield, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 6, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchenaid KSGG700EBS3, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  32. No one hurt

    Made Jan 20, 2025, sent to the company Jan 23, 2025, published by CPSC Feb 6, 2025

    The product, in the report: Kitchenaid slide-in range/oven

    Accidentally rubbed against a gas range cooktop valve knob and it was open enough to fill the house with natural gas fumes. Kitchenaid model KSGG700EBS1. Fortunately no injuries. All 5 of the valves turn WAY too easily. There is no adjustment to add more torque to turn or more pressure to press in to unlock. Very dangerous. It has happened more than once.

    Model
    KSGG700EBS1
    Serial number
    R75016553
    Where
    Portage, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 73, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Jan 10, 2025, sent to the company Jan 14, 2025, published by CPSC Jan 29, 2025

    The product, in the report: Stove Top with six burners

    The front knobs on our Kitchen Aide Stovetop come on too easily.

    Model
    KCGC506JSS00
    Serial number
    DB4905769
    Where
    Prosper, Texas: Home/Apartment/Condominium
    Who was involved
    Age 75, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  34. No incident, no one hurt

    Made Jan 6, 2025, sent to the company Jan 8, 2025, published by CPSC Jan 24, 2025

    The product, in the report: Double oven gas range

    Gas gets turned on too easily on gas range

    Model
    KFGD 500 EWH04
    Serial number
    DA2816713
    Bought from
    Blossman Propane
    Bought
    Aug 23, 2021, about then
    Where
    Penn Laird, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 70, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  35. First aid

    Made Dec 19, 2024, sent to the company Dec 26, 2024, published by CPSC Jan 15, 2025

    The product, in the report: KitchenAid 36’’ 6-Burner Commercial-Style Gas Rangetop

    the stove top knobs from Kitchenaid are easy to turn and have caused fire and gas leak in the span of 3 months since moving in to a new constructed house with the appliance.

    Model
    KCGC506Jss
    Serial number
    DC4411473
    Where
    Alpharetta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 72, Unspecified
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  36. No one hurt

    Made Nov 24, 2024, sent to the company Nov 26, 2024, published by CPSC Dec 11, 2024

    The product, in the report: Kitchenaid freestanding gas stove

    Regarding my stove: Kitchenaid downdraft gas range freestanding model KSDG950ESS1 The knobs are on the front of the stove and are easily turned on by accident such as when reaching above the stove into a cabinet or brushing by the stove or by a toddler fiddling with a knob. This has happened repeatedly, including one incident where the gas was turned on but not ignited for several hours. Another incident involved inadvertently turning on flame while reaching over stove to get something and clothing catching fire.

    Model
    KSDG950ESS1
    Serial number
    R83922915
    Bought from
    Bouchard- Pierce
    Bought
    Feb 2, 2019
    Where
    Middlebury, Vermont: Home/Apartment/Condominium
    Who was involved
    Age 2, Unspecified
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  37. No incident, no one hurt

    Made Nov 1, 2024, sent to the company Nov 7, 2024, published by CPSC Nov 22, 2024

    The product, in the report: Kitchen Aid CookTop, model KCGC506JSS00. 6 Burner 36”

    Kitchen Aid stove top model #KCGC506JSS00 -the burner knobs are much too easy to turn on, if not lit, gas escapes. This has happened twice to us. A kid walks by the stove and brushes gently against it and gas starts escaping. Our repair guy did the same thing. I did the same without realizing it except the gas did ignite. I had the stove on for about 2 hours without me knowing it, I was out of the room. The product is being used in the Kitchen. No injuries. In speaking to Kitchen Air (or Whirlpool), this cooktop is ADA compliant and they will not do anything about it. When I told them the cost would be over $2300, he said there is no official fix for the problem as it’s not a problem because it’s ADA compliant.

    Model
    KCGC506JSS00
    Serial number
    DA3203957
    Where
    EADS, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  38. No one hurt

    Made Oct 17, 2024, sent to the company Oct 28, 2024, published by CPSC Nov 12, 2024

    The product, in the report: Kitchenaide Dual Fuel Oven

    Kitchenaide Dual Fuel Oven KSDB900ESS (6-7 years old). When preheating, the oven vibrated violently and then flames (like a blow torch) melted a hole in the bottom of the oven and the oven shut down. Kitchenaide saftey sent out a rep to inspect. He immediately knew what the problem was - apparently the lower electric elements breakdown and bubble up, causing an electrical arc when it touches the pan. So this is a know problem internally, but seems they are doing nothing about it. There is a gas line connected to the stove - this could have started a major house fire.

    Model
    KSDB900ESS1
    Serial number
    R64711537
    Where
    Paeonian Springs, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aide, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Sep 24, 2024, sent to the company Nov 22, 2024, published by CPSC Dec 9, 2024

    The product, in the report: Gas range

    Caller stated that the range knobs have a design flaw that causes the gas to escape. She stated that it can easily be brushed against without anyone’s knowledge. She stated that the incident occurred, and the gas stayed on in the home all night. She stated that fortunately no one was injured, however, if the home was smaller, it would have been fatal. Caller stated that the incident has been occurring since installation. The manufacturer was not contacted as yet. Caller feels that this gas range poses a safety hazard and should be reported.

    Model
    w10643357A
    Bought from
    Appliance store, Maine
    Bought
    Sep 7, 2019, about then
    Where
    Sebago, Maine: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Feb 13, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

    The product, in the report: 30-Inch 4-Burner Dual Fuel Downdraft Slide-In Range, stainless steel. Model: KSDG950ESS

    Kitchen Aid downdraft range Model KSDG950ESS. When I reach over the stove, the gas top control knobs on the range turn and release gas without ignition. This causes gas to be released into the house. My children have also walked passed the unlit stove and accidentally turned the gas on. They do not require force to turn the gas on just turn the knob. There has been no resolution of the problem that has been going on for years.

    Model
    KSDG950ESS
    Serial number
    Rc1811730
    Bought from
    Ware Appliance
    Bought
    Jul 17, 2023, about then
    Where
    Ankeny, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. No incident, no one hurt

    Made Feb 9, 2024, sent to the company Feb 14, 2024, published by CPSC Feb 29, 2024

    The product, in the report: Kitchenaid gas stove

    I bought a kitchenaid stove in 2021. The knobs are flimsy and Ive replaced them several times. Kitchenaid doesnt seem to acknowledge that a couple of its stove were not made well. This is a safety issue because its the only stove I know that a kid can pull it out easily and can cause a fire since it breaks easily.

    Model
    KFGG500EBS
    Serial number
    RA1411531
    Bought from
    Kitchenaid.com
    Bought
    Apr 29, 2021
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 1, Unspecified
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  42. No one hurt

    Made Dec 16, 2023, sent to the company Jan 9, 2024, published by CPSC Jan 25, 2024

    The product, in the report: I bought the following premium KitchenAid gas range and in 1 week the grate just cracked while my wife was trying to cook, it scared us, the noise was heard twice. Its very unsafe and usually if the kids are around. If you have some pot and its hot liquid it might shake and get you burn. We saw few customers complain about crack so bad to have hot liquid spill over. We bought from BestBuy, This product is so expensive but very cheap and unsafe and dangerous. There are other similar complains about this and other Kitchenaid products of cheap quality material. Please help take an action considering unsafe products KitchenAid - Commercial-Style 4.1 Cu. Ft. Slide-In Gas True Convection Range with Self-Cleaning - Stainless Steel Model: KFGC500JSS

    I bought the following premium KitchenAid gas range and in 1 week the grate just cracked while my wife was trying to cook, it scared us, the noise was heard twice. Its very unsafe and usually if the kids are around. If you have some pot and its hot liquid it might shake and get you burn.

    We saw few customers complain about crack so bad to have hot liquid spill over.

    We bought from BestBuy,

    This product is so expensive but very cheap and unsafe and dangerous.

    There are other similar complains about this and other Kitchenaid products of cheap quality material.

    Please help take an action considering unsafe products

    KitchenAid - Commercial-Style 4.1 Cu. Ft. Slide-In Gas True Convection Range with Self-Cleaning - Stainless Steel Model: KFGC500JSS

    Model
    KFGC500JSS
    Serial number
    KFGC500JSS
    Bought from
    Beatbuy, Washington
    Bought
    Dec 7, 2023, about then
    Where
    Everett, Washington: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Aug 17, 2023, sent to the company Aug 22, 2023, published by CPSC Sep 6, 2023

    The product, in the report: Kitchen Aid Oven Range KFGD500ESS Serial Number DA3611008

    I purchased the Kitchen Aid Oven Range (KFGD500ESS) on October 24, 2021. The oven leaked gas in the beginning but we thought this may have been normal for new ranges. Over the next few months it continued to leak gas so we called KitchenAid for a repair. They replaced a valve to resolve the issue. It’s now been less than two years and the oven is still leaking gas and the technician is replacing the valve again. Kitchenaid will only continue to repair the unit and not replace. From looking online this model KFGD500ESS is defective as many have complained about gas smells.

    Model
    KFGD500ESS
    Serial number
    DA3611008
    Bought from
    Costco Online
    Bought
    Oct 24, 2021
    Where
    Arlington, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jul 7, 2023, sent to the company Jul 26, 2023, published by CPSC Aug 9, 2023

    The product, in the report: Gas range knobs

    Caller stated the gas knobs are easy to turn on by brushing against it, without the user’s knowledge causing the gas to escape. He stated that it has been ongoing for almost a year. Caller stated that he contacted the company and they advised to send out a service technician for inspection. Caller stated that they are aware of this safety issue. Caller feels that these knobs are unsafe and should be reported.

    I have a KitchenAid double oven gas range, (model KFGDS00ESS04, serial number DX3609098) with what I believe has potential for serious injury. Specifically, the knobs that turn on the top burners are very sensitive to touch which can cause them to be turned on without the user knowing it. The simple act of brushing against one of the knobs while leaning over to stir a pot on the back burner can cause the front burner to partially turn on releasing gas. In some cases, the burner will actually ignite posing a potential for burns from a clothing fire. This anomaly occurred several times over the past year.

    I believe there is a design defect, in that, the gas starts flowing too soon before the igniter is activated and that the force needed to push in the knob is too light.

    On 7/11/2023 KitchenAid sent a technician to examine the range. His conclusion based on my understanding was that there was no problem and that the range was working as designed.

    Although the occurrence of this happening is relatively low the consequences are high. The resulting injuries from burns or explosions could be life threating. I hope that the Commission will take a serious look into this issue.

    Model
    KFGD500ESS04
    Serial number
    DX3609098
    Bought from
    Bray & Scarff, Maryland
    Bought
    Sep 12, 2020, about then
    Where
    Frederick, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Jul 2, 2023, sent to the company Jul 7, 2023, published by CPSC Jul 21, 2023

    The product, in the report: Kitchen Aid gas range Model number KGRS308BSS Serial number R41810359 Originally ordered from Dormont Appliance Center, Inc. [REDACTED]. Pgh. PA 15237 in Oct. 2014. This one was delivered in November, 2014. Stainless steel

    The outer oven window of my 9 year old Kitchen Aid range exploded while I was baking a banana bread at 350°. Fortunately, no one was near enough to be hurt by the flying glass pebbles. All of the outer window was shattered.

    Model
    KGRS308BSS
    UPC
    idk
    Serial number
    R41810359
    Bought from
    Dormont Appliance Center 3447 Babcock Blvd. 15237
    Bought
    Nov 3, 2014, about then
    Where
    Pittsburgh, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 66, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made May 10, 2023, sent to the company May 12, 2023, published by CPSC May 26, 2023

    The product, in the report: KitchenAid gas cooktop

    My KitchenAid gas cooktop exploded. We noticed one burner’s knob was more difficult to turn the day before. We thought it was dirty. Next morning I went to check the knob and when I turned it the entire cooktop exploded violently. All cast iron gratings were thrown into the air. There was a flash of a fireball around the cooktop for a second. All burner assemblies, knobs and small parts were blown off and scattered throughout the kitchen. No one was injured thank God. I was able to turn the knob off and turn the gas supply to the cooktop off before quickly evacuating the home. I called 911 and the [REDACTED] County Fire Dept came out to check the home and gas lines.

    Model
    KCGD500GSSOO
    Serial number
    DX0213595
    Bought from
    Best Buy
    Bought
    Dec 30, 2019
    Where
    Churchton, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 9, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Mar 23, 2023, sent to the company Mar 29, 2023, published by CPSC Apr 12, 2023

    The product, in the report: This is a KitchenAid gas oven range.

    I bought a house brand new with all new Kitchen Aid kitchen appliance. Within the first 11 months I just simply closed the oven door. I didn’t slam it ! and I did not hit the door! Upon the door closing the oven the outer glass shattered. A lot of glass was on the floor - I had bare feet - my small dog was in the kitchen too. I cleaned up the glass as best I could. But the glass kept falling out - every few minutes. Then I could see that it was completely shattered to every edge. It was just a matter of time before the rest would come out. I carefully removed the remaining shattered glass for our safety. I called KitchenAid/Whirlpool and they are saying this is cosmetic - but I shouldn’t use the oven - so how is this only cosmetic. This is a dangerous oven design. KitchenAid Model # KSGG700EBS3. Can you help me? KitchenAid is not doing anything.

    Model
    KSGG700EBS3
    UPC
    NA
    Serial number
    RA4810380
    Bought from
    DIRC Homes, Colorado
    Bought
    Apr 26, 2022
    Where
    Denver, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Feb 4, 2023, sent to the company Feb 10, 2023, published by CPSC Feb 27, 2023

    The product, in the report: Gas range

    Kitchen Aid range turns on when bumped allowing gas to leak into home without igniting. Since I also have a gas fireplace there was a concern of explosion as room was filling with gas. Knobs on cooking range turn on too easy

    Model
    KSDB900ESS0
    Serial number
    R62416416
    Bought from
    Johnson Appliance, New Jersey
    Bought
    Aug 1, 2016, about then
    Where
    Ocean City, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Jan 23, 2023, sent to the company Jan 27, 2023, published by CPSC Feb 10, 2023

    The product, in the report: KitchenAid 30-inch 5 burner gas convection slide-in range with baking drawer

    Oven door glass exploded on KitchenAid 30” slide-in gas range, model KSGB900ESS, purchased April 2017. Oven had been pre-heated to 425 degrees and was being used at that temperature for about 10 minutes when the explosion occurred. Black shards of glass dropped from inside the oven door. Tempered glass in oven door remained shattered in door. No injuries.

    Model
    Model KSGB900ESS
    Serial number
    R71516694
    Bought from
    https://www.cenwoodappliance.com/
    Bought
    Apr 13, 2017
    Where
    Fairview, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Jan 12, 2023, sent to the company Jan 18, 2023, published by CPSC Feb 1, 2023

    The product, in the report: Kitchen Aid Freestanding Gas Range

    My Kitchen Aid gas range Model #KFGG500ESS has defective burner knobs. With barely brushing against them they turn on and release gas throughout my condo. This has happened numerous times now. One time I came home after 3 hours and found my condo filled with gas. This is a disaster waiting to happen - this could have blown up my whole condo bldg.

    Model
    KFGG500ESS
    Serial number
    RA4264324
    Bought from
    Colonial Appliance
    Bought
    Dec 1, 2021
    Where
    Chatham, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Jan 5, 2023, sent to the company Jan 11, 2023, published by CPSC Jan 26, 2023

    The product, in the report: Kitchen Aid Range

    Gas can be turned on easily by accident without turning on igniter resulting in gas seeping into the kitchen & surrounding area

    Model
    KSDB900ESS2
    Serial number
    R82714004
    Where
    WEAVERVILLE, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 76, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  52. No incident, no one hurt

    Made Dec 13, 2022, sent to the company Dec 15, 2022, published by CPSC Dec 30, 2022

    The product, in the report: Kitchenaid Model: KSGG700ESS2 5.8cu ft Stainless steel

    Noticed a natural gas smell in the kitchen. We were using the simmer function of a gas top stove of a kitchenaid (model KSGG700ESS2). My wife then started to use the oven. We didn’t know this at the time, but when the oven ignites, the flame from the simmer goes out but keeps dumping out gas as if it were still lit. We didn’t notice this for at least 30-45 minutes, that’s when we smelled the gas. If we had lit another stove top section, or even waited longer, possibly the stove re-ignition could have set off enough gas to cause an explosion. We had the same issue occur at our first house, different stove but same exact model. The techs that were sent out said “there is nothing else we can do. It is working as designed but not as intended”

    Model
    KSGG700ESS2
    Serial number
    RA3143849
    Bought from
    Best Buy
    Bought
    Aug 21, 2021
    Where
    Menomonee Falls, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  53. First aid

    Made Nov 30, 2022, sent to the company Dec 6, 2022, published by CPSC Dec 20, 2022

    The product, in the report: The product is a KitchenAid Smart Commercial-Style Dual Fuel Series 6 burner 36” Gas Range SAID number 4C7TWFG9FD, FCC ID A5UWCHAM01; MAC ID 88:E7:12:2D:05:06; IC 10248A-WCHAM01

    We lost our home in the Easter tornados of 2020. We had only been in that new construction since December of 2017. We started this new construction 4/15/2021. Due to the Covid situation, we began ordering supplies early on from previous construction because of the supply and demand problems. All purchases needed a minimum of three to six months prior to any delivery estimate, and were given an estimated delivery date on ANY APPLIANCE, of one year. We purchased from previous experiences, and by previous models. We made purchase in June of 2021, for all appliances, and was requested to make a 50% deposit. By mistake our salesman charged the full amount instead of a deposit. I let it stand because we knew what we wanted and the appliances, even though were a year out of expected delivery, would be paid for and would not become an extra expense at the end of the building phase. We purchased a new KitchenAid Pro Gas Range that was installed on or in the days immediately after April 6, 2022. The range turns “on” without any physical action. The range will turn on simply by clothes touching the dials as a person walks by, even though we have not physically felt any physical interaction, but can only imagine clothes some how touching the dials, as no physical contact takes place. The range has already started one fire. The range has also burned the right side of my hand while cleaning it. The manufacturer is no longer answering any emails concerning the danger. We were contacted on a Saturday morning and a representative who did not identify herself, and did not in the beginning of the call, tell either of us the reason for calling. She wanted to tell me what goes on in my home with the range instead of any attempt to listen to the actual happenings. I thought she was calling in response to my email of Friday 11/18/2022 , the night before, reporting the injury I sustained. She told me after denying my date of delivery, that she refused to read the documents that I had furnished. She refused to read the description of the sales invoice which showed beneath the range’s description, the delivery date, even though she admitted to reading from it during the call, as we spoke. I was told after I explained both husband and I are disabled, and was concerned to let our monthly cleaner near the range, that it turns on “by itself” so easily for handicapped people. I was told that our clothing was turning it on from contact and that was normal. I was told since it worked no repair was needed. I did not ask for repair. I reported a severe safety fire issue. I sent in pictures. No response. I asked for her direct email and was refused. I wanted to send her, since she was refusing to read information in front of her, and as she was reading from the invoice, that has under the range description, the delivery date, I was hoping she would change her attitude and do what was right. I was on my cell and the call dropped. No return call. No return emails. I emailed the company three times from their original email to me requesting the information I sent in, describing the call from the unnamed representative, and as I had requested from her a supervisor and she had also refused my request, I again asked for another person, above the unnamed representative, to call or contact me, but not her, again, at any time. I sent in the email from our appliance salesman giving the date of delivery and explanation of why the entire amount was paid in advance. Twice. No response. I had called in for a safety inspection. I have been ignored several times. I tried to call the safety department several times with no success. I tried to call the KitchenAid company several times with no response and I was unable to leave any message. I reported the safety issue 11/13/2022, the first time. I reported the self clean situation in same call. The Safety Dept., called me 11/15/2022, and left a voicemail. The woman who called the day after my burn of 11/18, was calling to follow up ONLY the call to me of 11/15 where they left a voicemail. I added them to my contacts so all calls would come through. I was unable to determine corporate email/number as all too conflicting. I sent in pictures of the dials that do not align to the manufacturer. I have been ignored concerning my report of injury. The range has repeatedly turned on a gas grate by just walking past the appliance. The range was purchased because we had the same model in our home we now call the tornado house. However that range had a control lock that prevented the range coming on while cleaning. This one does not. The KitchenAid Company has a long message about Covid back orders, still on their current message while on hold, but will not recognize my range being back ordered until my delivery date even though proof has been supplied. For my first call, I had to wait over an hour and a half before I could speak to a customer service representative. We were Already moving into this new construction home, before the range was delivered. I sent in all the proof, prior to call of 11/19/2022, where woman refused to acknowledge actual possession date and warranty date of 4/6/2022. I had ordered KitchenAid garbage disposal on same invoice as all appliances but was still on back order at time of delivery so had to go to Lowes and substitute another brand so it could be installed by contractor at time of all other appliances. I have fully registered the product long before my calls and used the delivery/install date of April 6, 2022. I provided proof of delivery. Since the 70’s between Jenn Air appliances, and KitchenAid appliances, we’ve have spent close to $30,000, with this company and feel totally ripped off by the company’s action to a very serious safety fire hazard. I cannot get the oven to self clean without having to go to phone app. The Range will not manually self clean even though there is a manual dial choice on the actual range. The Range has turned on an “eye” by itself so many times, my husband and I are terrified we and our pets are going to be burned alive in our sleep regardless of our required alarms as we are now 70 and 76. The Company has shown they could care less. We paid $6299.00, plus tax for the range of $9.25%, plus delivery, and it had a retail at time of purchase of $7599.00., and has a current MSRP of $8399.00 per their website on todays date of 11/30/2022. We have completely lost all hope of the manufacturer responding to this very serious situation and them honoring our date of possession for any warranty situation, which both the malfunction of self cleaning only, happening without use of their app, and the problem with the self starting fires/lighting and the knobs not being properly aligned, are being ignored. We believe that due to the Covid back order situation, with the supply and demand problems, they first dropped the control lock out functionality due to cost and haste in manufacturing appliances and the defective alignment of knobs and self lighting, is with absolutely no regard to the consumer and their only concern is their profits, even to the extent of being told there is a life danger situation. These concerns have been proven to us by their utter lack of acknowledgement of both the delivery date and the lack of response to all proof given on possession, and fire to the new home and my injury. Thanking you in advance for any help you may be able to offer us in regards to this, in our opinion, defective and deadly appliance.

    Model
    KFDC506JSS
    UPC
    DA2507111
    Serial number
    4C7TWFG9FD
    Bought from
    AllSouth Appliance
    Bought
    Apr 6, 2022, about then
    Where
    Chattanooga, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 70, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  54. Emergency room

    Made Aug 18, 2022, sent to the company Aug 23, 2022, published by CPSC Sep 7, 2022

    The product, in the report: Gas cooktop

    We just purchased the kitchenaid gas cooktop, KCGS956ESS02 and had it installed this week. The black screen printing of the control panel is missing and you can barely read the high and low and off settings. We have the accompanying pop up vent which has the black screen printing so it is very noticeable. This is clearly a mistake in the manufacturing process. It is very dangerous to stick your head down by the burners to see the writing. We also have a small leak in the center burner fron underneath. The finish is also very rough and does not clean up well and snags wiping cloths leaving paper and cloth fibers on the stove top to burn.

    Model
    KCGS956ESS02
    Serial number
    DB0504268
    Bought from
    Best Buy
    Bought
    Aug 15, 2022
    Where
    Olathe, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  55. First aid

    Made Jul 16, 2022, sent to the company Jul 21, 2022, published by CPSC Aug 4, 2022

    The product, in the report: Kitchen Aid stainless steel gas stove.

    I was heating up some water on my Kitchen Aide gas stove. When I turned the knob to shut it off I was cut by the thin film of metal that covers the knob. It had started peeling off. I have had this stove less than a year. It was installed in late Nov. 2021. I have photos.

    Model
    KSGB900ESS
    Bought from
    Masters Wholesale
    Bought
    Jul 1, 2021
    Where
    Carmichael, California: Home/Apartment/Condominium
    Who was involved
    Age 67, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  56. No one hurt

    Made Jul 6, 2022, sent to the company Jul 11, 2022, published by CPSC Aug 1, 2022

    The product, in the report: 5- burner gas cooktop

    The 3 individual grates are knob-and-channel connected and do not stay in place. They ALL move off of position together, that is, at the same time. This has happened MULTIPLE time since purchase. Once again on 7-5-22, when I was I using two burners, the grates slid over on top of the on/off knobs as I was moving a pot from one of the burners. The grates slid over to the front side ON TOP OF the knobs--which are plastic so I could NOT turn off the cook top. AND it kept clicking send more release of gas into the room because when you push the knobs down (as you must to turn on) you release the gas before you turn a knob to ignite. This very scary and dangerous. Fortunately, no one has gotten injured... yet!

    Bought from
    Lowes
    Bought
    Jul 1, 2017, about then
    Where
    High Ridge, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 71, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Jun 20, 2022, sent to the company Jun 24, 2022, published by CPSC Jul 11, 2022

    The product, in the report: Stainless steel, gas range, Kitchen Aid, Model KSGG700ESS3 Series RA4313151

    In December 2021 I purchased a replacement gas stove, convection oven from Pacific Sales. The range was a replacement unit for a faulty [REDACTED] range. January 2022 noticed the unit front panels were stained and the self-cleaning feature did not work, now, baked on stains cannot be removed. February, noticed that unit did not heat properly, took 1 hour 45 minutes to roast cauliflower and still unevenly cooked. April 2022, warranty company came out to assess the problem. Determined control panel was wrong, and, that the warming drawer facing was defective. They replaced both. June 2022, while baking on 350 degrees F, after 25 minutes the front glass panel exploded. Warranty company and Pacific Sales contacted. Tech came out to service the Kitchen Aid. Said that he needed to order a new door and temperature control panel so that he could do a complete diagnostic assessment. One week later, came back only replaced the glass. Said that he did not need to replace the temperature control panel, and did not give a rationale. After he left, I used the oven and, noticed that the kitchen was hot, and the adjacent wood cabinet was too hot to touch as were the adjacent stainless steel cabinet knobs. I have made three calls to the warranty company. They said that they would escalate to a field supervisor since this was a safety issue. Two days later, no one has called back. The unit is faulty and unsafe. A determination as to why the glass door exploded was not determined. I have been dismissed by Pacific Sales and, Paradise Appliance company.

    Model
    Model KSGG700ESS3
    Serial number
    Series RA4313151
    Bought from
    Pacific Sales-San Juan Capistrano California
    Bought
    Dec 10, 2021
    Where
    Laguna Hills, California: Home/Apartment/Condominium
    Who was involved
    Age 18, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Mar 30, 2022, sent to the company Apr 4, 2022, published by CPSC Apr 18, 2022

    The product, in the report: Kitchenaid gas cooktop, model #KGCT366G, serial #XK4501055 36” glass cooktop (gas)

    My father and I were cooking pasta on a gas glass cooktop when it suddenly shattered. We had both luckily stepped away from the front of the stove when we heard what sounded like a pot crashing to the floor. Shards of glass were on the floor across the whole kitchen and the rest of the cooktop was shattered with parts of it collapsed. It’s a Kitchenaid glass top gas range, model #KGCT366G, serial #XK4501055.

    Model
    Model #KGCT366G
    Serial number
    Serial #XK4501055
    Where
    Newington, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Feb 19, 2022, sent to the company Feb 24, 2022, published by CPSC Mar 10, 2022

    The product, in the report: KitchenAid 36 in. Gas Commercial Cooktop with 6-Burners in Stainless Steel

    Cooktop knob turns on easily if body brushes against it. Came home to gas smelling in home.

    Model
    KCGC506JSS
    Bought from
    Nebraska furniture Mart, Texas
    Bought
    Feb 8, 2022
    Where
    Prosper, Texas: Home/Apartment/Condominium
    Who was involved
    Age 11, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Dec 2, 2021, sent to the company Dec 6, 2021, published by CPSC Dec 20, 2021

    The product, in the report: LP gas cooktop

    When I turned on the left front burner on the stove as soon as the igniter clicked the entire cooktop exploded. It blew glass throughout the kitchen and toss the burners and cast-iron pans. It’s not for a large 15 inch cast-iron skillet directly in front of me that deflected the class away from my face I would have been severely injured. The explosion and also cracked a granite counter.

    Model
    KGCC566RBL05
    Serial number
    D50605856
    Bought from
    Directly from Whilpool
    Bought
    Feb 18, 2015
    Where
    Breese, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Nov 28, 2021, sent to the company Nov 30, 2021, published by CPSC Dec 14, 2021

    The product, in the report: Kitchen Aid dual fuel double oven gas range Model KFDD500ESS02

    My new gas stove has the knobs on the front and it turns the gas on when someone leans on the stove. The gas can go on, but not spark the lighter, so it just leaks gas. I usually notice it and turn it off. One day I came home and my husband was dozing at the dining room table. He was unresponsive and I smelled gas. I immediately turned on fans and opened windows. He was groggy, but OK. I complained to the manufacturer but they did nothing. I asked to contact the engineers who design stoves, but they tried to send repair people out to look at the stove. The repair company said that I would be charged for a service call because it was not covered under the warranty. They told me to get childproof locks. The plastic covers did not fit my stove. I now remove the knobs when I’m not using the stove. I have seen old stoves with the knobs on the side. Why can’t they still make stoves that are safe for children and old people?

    Model
    KFDD500ESS02
    Serial number
    D84206211
    Bought from
    Best Buy?
    Bought
    Dec 10, 2019, about then
    Where
    Spokane, United States: Home/Apartment/Condominium
    Who was involved
    Age 74, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Oct 7, 2021, sent to the company Oct 12, 2021, published by CPSC Oct 26, 2021

    The product, in the report: Kitchenaid 6 burner gas cooktop with the knobs out front. Model KCGC506JSS.

    Gas leak due to knobs bumped into on position but before activating auto on electric spark. Came home to the entire kitchen smelling like gas. Dogs where in the house while we were out shopping. Kitchen aid slide in 6 burner gas cooktop. Model KCGC506JSS. Thankfully no injuries but this happens often with the slightest touch of the knob. Causing repeated leaks. A short internet search seems to show its a common problem. There is even a reported solution of using rubber grommets to increase the force required to push in then turn knob.

    Model
    KCgc506jss
    Serial number
    DX2902790
    Where
    Sachse, Texas: Home/Apartment/Condominium
    Who was involved
    Age 6, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Sep 25, 2021, sent to the company Oct 22, 2021, published by CPSC Nov 5, 2021

    The product, in the report: KitchenAid Gas Range model # KSGG700ESS1. This is a stainless steel range.

    There have been multiple times when someone has bumped into the knobs of our KitchenAid gas range and the knobs have turned enough to turn on the gas, but not the flames.

    Model
    KSGG700ESS1
    Serial number
    R72940210
    Bought from
    Home Depot
    Bought
    Jun 1, 2017, about then
    Where
    Coronado, California: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  64. No incident, no one hurt

    Made Jun 18, 2021, sent to the company Jul 13, 2021, published by CPSC Jul 27, 2021

    The product, in the report: The product is a Kitchen Aid, five burner cooktop, stainless steel Finnish. It is a KitchenAid® 36.25’’ Stainless Steel Gas Cooktop- Model KCGS956ESS

    We purchased a new KitchenAid five burner cook top with a Stainless steal finish. When the cooktop arrived, we had the owner of the store where we made the purchase to inspect it. The writing on the cook top, is so faint you cannot read it. The writing is impossible to read. Therefore, you cannot determine what level the burner is turned on, if its on or off, etc. We contacted Whirlpool, who on two separate occasions sent out new cook tops that were identical. Contacting whirlpool, they eventually said after several discussions there was not a safety issue and they would not address it. As a retired fire service professional, I know this is a safety issue and it needs to be addressed.

    Model
    KCGS956ess
    Serial number
    DA0707485
    Bought from
    Marty’s Applicance
    Bought
    May 1, 2021, about then
    Where
    Gardnerville, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 66, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchen aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  65. No one hurt

    Made Jun 14, 2021, sent to the company Jun 17, 2021, published by CPSC Jul 2, 2021

    The product, in the report: Kitchen Aid gas Range oven.Does not turn off

    my Kitchen Aid gas range does not shut off.

    Model
    KGSA906
    Where
    Lake Elmo, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Apr 25, 2021, sent to the company Apr 27, 2021, published by CPSC May 11, 2021

    The product, in the report: Kitchenaid gas range

    Kitchenaid gas range knobs turn of with slight touch or when brushed against. Many times gas is on without flame. Gas fills the house. Extremely unsafe range.

    Model
    ksgg700ess1
    Serial number
    r74550565
    Bought from
    Best Buy
    Where
    Parsippany, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 53, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  67. No incident, no one hurt

    Made Mar 23, 2021, sent to the company Mar 31, 2021, published by CPSC Apr 14, 2021

    The product, in the report: Gas Range

    Have a Kitchenaid Gas Range. Repeatedly , have the Gas turn on accodemtly by brushing up against the range.Enough force to turn on the gas but not enough to iniatate / Start the flame. It happens at least 2-3x/week

    Model
    KSGG700ESS1
    Serial number
    84884616
    Bought from
    Home Depot
    Bought
    Nov 30, 2019, about then
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaide, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  68. No one hurt

    Made Mar 20, 2021, sent to the company Mar 30, 2021, published by CPSC Apr 13, 2021

    The product, in the report: KitchenAid 5 burner gas range

    Purchased a KitchenAid gas stove with knobs on the front that turn on very easily if you just lean on them it will emit gas without your knowledge until you smell the gas.

    Model
    KSGG700ESS1
    Serial number
    R83374358
    Bought
    Mar 4, 2020, about then
    Where
    West Hills, California: Unspecified
    Who was involved
    Age 74, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  69. No incident, no one hurt

    Made Feb 4, 2021, sent to the company Feb 24, 2021, published by CPSC Mar 10, 2021

    The product, in the report: KitchenAid Slide In Range

    KitchenAid slide in range has knobs on front that easily turn on the gas on the cooktop with just a slight brush against them. I have found the gas turned on several times when all I did was lean against the range. I can’t imagine having this range if you had small children.

    Model
    KSGG700ESS1
    Serial number
    R71835356
    Where
    Durango, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  70. No one hurt

    Made Feb 4, 2021, sent to the company Mar 10, 2021, published by CPSC Mar 24, 2021

    The product, in the report: Gas Range

    Caller stated that the knobs of the stove if brushed against turns on the gas with out it being ignited, which causes the gas to escape in the room. This has been ongoing since purchase he contacted the company about the issue but they did not assist him. He stated that he had to place a gas alarm in the room because of this problem. Caller is concern that this incident could cause explosion, fire or death. He feels that this should be reported before consumers are seriously harmed.

    Model
    KSDB900ESS1
    Serial number
    R70315210
    Bought from
    Home Depot, Maryland
    Bought
    Jun 8, 2019, about then
    Where
    Trappe, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Dec 9, 2020, sent to the company Dec 30, 2020, published by CPSC Jan 14, 2021

    The product, in the report: Stainless Steel Kitchenaid 5.8 cubic ft gas range. Model KSGG700ESS2KSGG700ESS2

    We ordered a Kitchenaid 5.8 cubic ft gas range and upon using the oven for the first time and subsequently, the product releases toxic odors. This appears to be common among many ranges but there is no disclosure on what causes this, the health risks, or even how to mitigate it. After much research, I can only conclude that it is an acrylic in the insulation burning off which is indeed toxic to humans. No customer rep can confirm. I have had a splitting headache for days, my young son has irritated burning eyes in spite of our efforts to use ventilation fan, circulating fan, air purifiers and all windows open. This “burn off’ process should be completed by the manufacturer before being distributed to consumers. There is only limited mention of this. We don’t know how long to expect this, the distributer did not disclose this process and manufacturer has not provided any information on the safety or identification of these toxic volatile substances. There should be substantial compensation for health risks posed to humans and manufacturer negligence.

    Model
    KSGG700ESS2
    Serial number
    RX4622992
    Bought from
    Best Buy
    Bought
    Nov 29, 2020, about then
    Where
    Capitola, California: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  72. No incident, no one hurt

    Made Nov 3, 2020, sent to the company Nov 13, 2020, published by CPSC Nov 30, 2020

    The product, in the report: Kitchenaid Gas range. I imagine that these burner controls exist on a wide variety of Kitchenaid ranges made around the same time. Model KDRS505S

    Burner-controlling gas valves on our Kitchenaid range, KDRS505S (purchased in 2012) have failed twice. Both failures involved the gas/flame being STUCK ON. In other words, the result of the failure is a continuous open flame in the house. The homeowner then must pull the range away from the wall (while the burning continues to burn) and try to find the gas shut-off. This is plainly unsafe and a fire hazard. The first failure was in 2016. In my opinion, Kitchenaid should go out to homes and replace all of these burner controls with ones that either won’t fail or, if they do fail, fall in the burner OFF position. Alternatively, if they can’t make reliable burner controls, there should be a retrofit shutoff valve near the front.

    Model
    KDRS505S
    Serial number
    D30770914
    Where
    Cambridge, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  73. No one hurt

    Made Oct 2, 2020, sent to the company Oct 30, 2020, published by CPSC Nov 16, 2020

    The product, in the report: 30 inch 5 burner slide in gas range made by Kitchenaid. Model number KSGG700ESS2. Stainless steal with black cooktop.

    I’d like to report a safety issue with the Kitchenaid Gas Range (model number: KSGG700ESS2). I’ve had the range in my home for around 2 weeks and have have 2 instances where a burner knob has been found on- even if the range hasn’t been used that day. I believe the knob is too sensitive to the touch and any brush as you walk by can turn the gas on without igniting the pilot light. This results in gas filling the kitchen until we smell it and can open windows/doors. This is concerning in the case where we leave home and don’t realize the knob was knocked. Each time, I have been the one to notice the issue, but no one is using the range at the time it’s found (for several hours at least). No injuries have occurred yet, but it could be a matter of time before the gas causes an explosion in the house.

    Model
    KSGG700ESS2
    Serial number
    RX3314188
    Bought from
    AllSouth Appliance, Alabama
    Bought
    Aug 10, 2020
    Where
    Hoover, Alabama: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  74. Hurt, no treatment

    Made Sep 19, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Slide In Gas Range

    On 5 different occasions we have awaken to our entire house filled with natural gas. The knobs on the Kitchenaid range model KSFF700ESS can be slightly bumped or brushed against and allow the gas to stay on.

    Model
    KSGG700ESS
    Bought from
    SEARS
    Bought
    Jul 9, 2020
    Where
    Sheridan, California: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  75. Hurt, no treatment

    Made Jul 31, 2020, sent to the company Aug 10, 2020, published by CPSC Aug 24, 2020

    The product, in the report: stainless steel 36 inch 5 burner gas cook top by kitchenAid/Whirpool Model KCGS556ESS

    My KitchenAid gas cook top KCGS556ESS. The knob on front of cook top was slightly pushed over and turned on during cleaning after dinner. The cook top gave no indication of it being on. My family went to bed for the night and woke up the next morning and the house was full of gas fumes. The safety features did not work. the gas had been running for 7 hours in a closed house. I noticed it because I went to get my husbands coffee and I heard the hiss of the gas coming out of the eye.

    Model
    KCGS556ESS
    Serial number
    D82113353
    Bought from
    Jeff Lynch, South Carolina
    Bought
    Mar 15, 2018
    Where
    Tryon, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  76. No one hurt

    Made Jun 22, 2020, sent to the company Jul 21, 2020, published by CPSC Aug 4, 2020

    The product, in the report: Kitchen Aid 30-Inch 5-Burner Gas Slide-In Convection Range, 5.8” oven capacity. When you try to wipe it down the buttons are so sensitive that it turns on.

    I own two KitchenAid Ranges/Ovens Model No. KSSGG700ESS1, Serial Nos. R64721581 and R64318813. This stove is very easy to turn on the gas burners. You can actually turn them on just by bumping into them. I called KitchenAid and was told this is normal for this design. I have lost my sense of smell and it has been at least 3-5 times my adult children have come in the house and say that they smell gas. The burner could be moved from off position to the slightest on position by an easy touch. Thank God nothing has happened due to this but this can turn into something serious. I had purchased these plastic covers and had them installed but I have a lot of problems trying to open them to use the stove and eventually just took them off. Is there anything that can be done about this? Please advise.

    Model
    KSGG700ESS1
    Serial number
    R64721581&R64318813
    Bought from
    Lowes
    Bought
    Nov 1, 2016
    Where
    TOMS RIVER, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Jun 15, 2020, sent to the company Jun 29, 2020, published by CPSC Jul 14, 2020

    The product, in the report: KitchenAid gas cooktop

    KitchenAid gas cooktop ignited internally and started a fire. All the controls were off and the stovetop had not been used for a few hours. My wife was cleaning it when it started sparking and we saw flames under the glass cooktop surface, and coming out one of the controls. To be exact, she sprayed a cleaner onto the surface prior to fire starting. After turning off the breaker and quickly dousing with water, the fire was stopped. After removing all knobs smoke came out and smelled like an electrical fire. Strong scent of burnt wires.

    Model
    KGCC566RBL04
    Serial number
    D22468764
    Bought
    Jun 1, 2012, about then
    Where
    Pasadena, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Jan 30, 2020, sent to the company Feb 25, 2020, published by CPSC Mar 10, 2020

    The product, in the report: Dual fuel free standing range

    The burner knobs on my Kitchenaid range turn on too easily Creating a big safety concern leaking gas into the house. The knobs turn with a simple bump. My model number is KFDD500ESS Please look into this ASAP as this could cause injury death or fire

    Model
    KFDD500ESS
    Bought from
    Northland sales, Minnesota
    Bought
    Jan 3, 2020
    Where
    International Falls, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Jan 13, 2020, sent to the company Jan 28, 2020, published by CPSC Feb 11, 2020

    The product, in the report: Gas leaking, gas stove, Kitchen Aid

    Gas Stove by Kitchenaid when bumped let’s gas on without lighting flam. Model KSGg700Ess1 Ser. R84582495 . If you just bump these controls it will allow gas run till it is discovered. We have had this happen on multiple occasions. It is a real safety problem. I have contacted the supplier. Waiting on fix. The last time was a real scare, nous was full of gas.

    Model
    Ksgg700ess1
    Serial number
    R84582495
    Bought from
    Builder
    Where
    Boiling Springs, South Carolina: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Dec 16, 2019, sent to the company Jan 10, 2020, published by CPSC Jan 27, 2020

    The product, in the report: KitchenAid Model KCG5550ESS01 gas cooktop

    We recently purchased a KitchenAid Model KCG5550ESS01 gas cooktop for a new house we are building. We selected this appliance because it is very similar to a KitchenAid gas cooktop we purchased approximately 6 years ago for our current house. We were disturbed to learn the old and new units work differently in a material way. With the older unit when a burner knob is depressed and rotated to any position (ignite, low, medium, high or any point in between) the igniter continues to function until the burner ignites whether or not the knob continues to be depressed and regardless of whether the knob has been rotated to the ignite, low, medium or high positions. With the new one the igniter stops functioning once the knob is no longer depressed whether or not the burner is ignited. If the knob is rotated to “ignite” it functions property, but if the knob is rotated past “ignite” to another setting (and there is nothing to prevent that from happening) the igniter quits functioning but the gas continues to flow. To compound the problem, the lettering on the unit identifying the various positions of the knobs is so dim that you almost have to strain to read it. In other words, only a very attentive adult, familiar with the design characteristics of this unit, can operate it safely. An inattentive adult, one not familiar with the characteristics of the unit or a child can easily turn the gas on to a burner, inadvertently turn off the igniter and because the gas continues to flow cause a fire or explosion. At our request KitchenAid sent out a technician who said the unit was operating as designed.

    Model
    KCG5550ESS01
    Serial number
    D94102710
    Bought from
    Coburn Supply Company through home builder
    Bought
    Nov 21, 2019
    Where
    Benton, Louisiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Dec 2, 2019, sent to the company Dec 27, 2019, published by CPSC Jan 10, 2020

    The product, in the report: KitchenAid Model# KSGG700ESS1 Gas Range/Oven

    KitchenAid Model # KSGG700ESS1 Gas Range/Oven. Knobs for gas cooktop are located on the front of the unit. The slightest unintentional brushing on any of the knobs will cause the gas to flow to the burner, many times without igniting the gas. This has happened numerous times including today. On one occasion it happened unbeknown to us when we were leaving to run errands. We came back to a house full of gas and had to ventilate the townhouse. Contacted the KitchenAid customer center and was told there is no fix for this safety issue. Told to “You would have to be careful around them. They are ignoring a serious safety issue! The knobs are too easily turned with only a very very slight push on the knob. This is a severe safety issue as any child or even a pet could turn it on. Several other consumers have reported this issue to saferproducts.gov over the years but apparantly no action has been taken to address it. I welcome a Consumer Safety Commission inspector to visit our home to check it out. Consumer Safety Commission should ask KitchenAid/Whirlpool how many times they have received complaints about this issue.

    Model
    KSGG700ESS1
    Serial number
    R70528450
    Bought from
    GRAND APPLIANCE, Illinois
    Where
    CHICAGO, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Oct 15, 2019, sent to the company Nov 8, 2019, published by CPSC Nov 25, 2019

    The product, in the report: Gas Cooktop

    The consumer indicates that when one turns the gas cooktop on past its ignition click, it emits gas without actually igniting. The consumer notes that a family member accidentally turned the knob on the unit and they did not realize until they smelled gas. The consumer believes the unit should have a safety shut-off feature that turns the unit off if it does not ignite after a certain time, like the other cooktop he owns.

    The consumer contacted the Manufacturer and explained the situation; the representative he spoke with informed him that none of their units have the feature he speaks of.

    The consumer states that the unit is used two to three times per day.

    The consumer plans on keeping his cooktop for at least the next thirty days in case an investigation ensues.

    Model
    KCGS556ESS02
    Serial number
    D83904408
    Bought from
    Lowe’s, New York
    Bought
    Nov 3, 2018
    Where
    Lagrangeville, New York: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  83. Hurt, no treatment

    Made Jun 11, 2019, sent to the company Jul 16, 2019, published by CPSC Jul 30, 2019

    The product, in the report: KitchenAid 30 inch freestanding and slide in gas range. oven and stove both use natural gas.

    We cooked some roasted potatoes in a tempered glass pan. 400° for about 25 minutes. After cooking, turned off the oven. About 20 minutes later heard an explosion and small pieces of glass started shooting out all over the floor from the middle glass of the oven. The front and back glass did not break. It continued to shoot glass for about 10 minutes.

    Haven’t had any other problems with this appliance.

    Model
    KGSS907SSS02
    Serial number
    D14078196
    Bought from
    CHF home furnishings
    Bought
    Oct 22, 2011, about then
    Where
    Boise, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  84. No one hurt

    Made Apr 1, 2019, sent to the company Apr 9, 2019, published by CPSC Apr 23, 2019

    The product, in the report: KitchenAid - 6.5 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless steel

    My KitchenAid Gas Kitchen Range Gas is a serious gas leak hazard! I own a new KitchenAid Gas Kitchen Range 6.25cu 5-burner. Model: KSGB900ESS. There is a very serious issue with the way the gas range knobs are located and engineered. The knobs are round, about 2 1/2” wide and 1 1/4” deep. The way the knobs stick out makes it inevitable that walking by the range will cause them to turn slightly. The detent in the off position does not prevent this movement even with the lightest of brushing by. Here is the issue. That slight movement, even a fraction of an inch, cause the gas to turn on without lighting it. It is not noticed by any sound or haptic feedback so now you have gas leaking into your house. Now the smell will eventually come to your attention but if not or if you leave the house that gas buildup could cause and explosion. I believe this is a serious enough issue that a manufacturer recall/repair is needed.

    Model
    KSGB900ESS
    Serial number
    R83317765
    Bought from
    Best Buy, New Jersey
    Bought
    Sep 3, 2018
    Where
    Northfield, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Feb 6, 2019, sent to the company Jun 25, 2019, published by CPSC Jul 10, 2019

    The product, in the report: kitchen aid range gas

    Submitter turned the gas knob on and then walked away from the product. When the caller came back to the product there was gas filled throughout the kitchen. Caller says that the stove never clicked to spark the flame and she believes this product can cause a gas leak.

    Report Update

    *PLEASE NOTE OVEN BOILER MALFUNCTIONS DOESN’T LIGHT + MAKES A BOOMING NOISE.*

    Model
    KDRT507GWHO
    Serial number
    TMH4288724
    Bought from
    Sears, California
    Bought
    Jan 1, 2001, about then
    Where
    riverside, California: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Nov 26, 2018, sent to the company Feb 8, 2019, published by CPSC Feb 26, 2019

    The product, in the report: gas stove

    (11/12/2018) Guests in home accidently brushed against the stove knobs. The consumer woke up the next morning to the smell of gas. But luckily, she was able to turn on the light switch without causing any harm.

    The consumer’s concern is that the knobs are being made where you don’t have to push them in to turn them on.

    The consumer also stated that she had the same problem with a [REDACTED] and [REDACTED] stove, but will download forms from the Saferproducts.gov web site and file a report.

    Model
    WEG750HOHZ0
    Serial number
    R81811625
    Bought from
    PC Richards, New Jersey
    Bought
    Feb 12, 2018, about then
    Where
    Elmwood Park, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Oct 29, 2018, sent to the company Nov 6, 2018, published by CPSC Nov 21, 2018

    The product, in the report: Kitchenaid Dual Fuel Double Oven Range Model # KFDD500ESS02

    We purchased a Kitchenaid dual fuel double oven range in March 2017 - model# KFDD500ESS02. It worked well until June 2018 when the blue enameled oven interiors began to chip and flake. The small upper oven had the chipping issue - large pieces popped off a rounded interior edge while the oven was being used. These pieces weren’t lying in a nice even row when I discovered them. They were scattered throughout the oven floor meaning they could have easily popped into the pie I was baking. This discovery prompted me to check out the lower oven where I found numerous small blue flakes of the enamel interior. The lower oven also has a convection mode, meaning when used those flakes would be blown around the interior by the convection fan and could easily be blown into whatever was baking in that oven. I contacted Kitchenaid and after many phone calls, emails and a certified letter, they finally agreed to swap out the range for a new one (same model). It was delivered in August 2018 and we immediately found many small blue enamel flakes in both ovens. This time Kitchenaid quickly agreed to swap this range out as well for a new one....and the third one had the same issue! We finally gave up on that model and bought a totally different range. What are the odds of us getting three ranges with the same defect? This range should be taken off the market. Kitchenaid kept telling me it was a “cosmetic issue”, but it really is a food safety issue.

    Model
    Model # KFDD500ESS02
    Serial number
    D71007445
    Bought from
    Bray & Scarff
    Bought
    Mar 31, 2017
    Where
    Falls Church, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Oct 5, 2018, sent to the company Nov 13, 2018, published by CPSC Nov 28, 2018

    The product, in the report: KitchenAid 30” Cooktop

    KitchenAid 30” Gas Cooktop, Model KGCC506RBL05, Serial# D65004132 is defective and presents a hazard. In normal use a small amount of water dripped from a removed pot lid fell on the cooktop and then dripped down into the burner switch control assembly, apparently creating a short circuit which caused switched-off burners to attempt to light. Visible sparks at the affected burners were continuous until gas released during the starting process ignited with a prominent detonation. The affected burners are then inoperable.The condition has occurred while the cooktop was in use as well as when the unit was unattended.

    Model
    KGCC506RBL05
    Serial number
    D65004132
    Bought from
    Kieffer, Pennsylvania
    Bought
    Feb 20, 2017, about then
    Where
    Center Valley, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 77, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Sep 17, 2018, sent to the company Sep 24, 2018, published by CPSC Oct 9, 2018

    The product, in the report: Kitchen Aid natural gas glass cooktop, 30”, four burners.

    I was boiling a pot of water on my KitchenAid gas cooktop. It has a glass surface underneath the burners.

    The water had just begun to boil and without any warning, the glass cooktop exploded! It sent thousands of glass pieces across my entire kitchen. The cooktop should not have shattered like it did. No one was hurt. The entire cooktop needs replacing.

    Model
    KGCT305GBL1
    Serial number
    XL1801019
    Where
    Peachtree City, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Aug 13, 2018, sent to the company Aug 20, 2018, published by CPSC Sep 4, 2018

    The product, in the report: Kitchenaid 30” gas on glass cooktop

    I was using my 30” Kitchenaid glass gas cooktop with downdraft to make dinner when it exploded. I had 2 burners turned on with pots on them. Went to put a third pot on another burner and when I turned the burner on, the cooktop made a loud boom and exploded. Shattered glass went everywhere. The gas company came out and checked and there were no gas leaks coming into the house. Product is approximately 6 years old...this should not happen whether it’s a day old or 10 years old.

    Model
    KGCD807XBL01
    Serial number
    D22107032
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  91. First aid

    Made Aug 11, 2018, sent to the company Aug 17, 2018, published by CPSC Aug 31, 2018

    The product, in the report: KSGB900ESS0 Kitchenaid slide-in range, gas

    The stove knob bezel was peeling/flaking. It surrounds the stove knob, when you turn the knob, the piece that was flaking was sticking out and cut the finger. The metal covering to the bezel is a very thin metal tape, which would cut your finger like it was a razor blade.

    Model
    KSGB900ESS0
    Serial number
    R61819746
    Bought from
    came with house
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  92. No one hurt

    Made Aug 1, 2018, sent to the company Aug 9, 2018, published by CPSC Aug 23, 2018

    The product, in the report: KitchenAid Dual Fuel Downdraft range model KSDG950ESS

    We purchased a Kitchenaid downdraft duel fuel range. The burner knobs are located on the front and will release gas when brushed against. Our dog brushed a knob releasing gas into the room. Had we not been home, an explosion would have occurred when the gas came in contact with the fireplace pilot light ten feet way. When Kitchenaid was contacted their solution was to remove the knobs. Not a good long term solution.

    Model
    KSDG950ESS
    Bought from
    Best Buy
    Bought
    Nov 1, 2017
    Where
    Columbus, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Nov 30, 2017, sent to the company Dec 12, 2017, published by CPSC Dec 27, 2017

    The product, in the report: KitchenAid Double Oven Gas Range 30” Model KGRS505X. Installed April 2011

    I was using the self-clean option on my KitchenAid Double Oven Gas Range (model KGRS505X), which was installed in April 2011. I selected the regular self-clean option, a four hour clean. With about 1.5 hours left on the timer, I was in my basement checking on laundry and noticed debris on the surrounding area. Once I entered the laundry room, saw flames coming through from the ceiling above and realized it was from the oven. I ran upstairs to turn off the self-clean. The fire continued and smoke built up. We used a home extinguisher to contain/put out the flames. With a call to 911, the fire department arrived. The fire was extinguished, the oven was removed from my home, and the oven and surrounding area were inspected by the fire department. It was noted that there was no debris surrounding or under the oven or anything inside to cause the malfunction which resulted in a fire.

    We are left with a hole in our kitchen, from where the oven was, that burnt through the floors into our basement. And no stove.

    Model
    KGRS505X
    Bought from
    Sears, New Jersey
    Bought
    Mar 20, 2011
    Where
    New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 4, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Nov 24, 2017, sent to the company Dec 4, 2017, published by CPSC Dec 18, 2017

    The product, in the report: Kitchenaid Model# KCGS550ESS01 Serial # D62317092 5 burner gas cooktop.

    I recently purchased a gas cooktop to replace one I had that had a failed switch that allowed gas to flow without the flame being lit. On the NEW cooktop, it is very east to turn on the gas without the flame being ignited. Over 1/2 of the time, if I turn the gas on quickly, the gas flows freely without the flame being lit. If I let the gas flow for a while, and then turn the knob to the off position, it sparks, ignighting the gas that had accumulated around the burner. With this arrangement, it is not that hard to imaging a small child turning on the burner and filing a building with gas, causing a serious explosion.

    The cooktop I am replacing has an auto-reignition feature that significantly reduces risk of gas flowing from the burner without the flame being lit. As an engineer who designs electronic equipment, I find it hard to believe that including the auto-reignition feature would add more than $10 per unit produced if it were an every unit item.

    The cooktop I recently purchased is KitchenAid Model# KCGS550ESS01 Serial Number D62317092.

    Can you explain why, at a minimum, auto-reignition, or a similar safety feature is not required on all gas ranges and cooktops? As far as I am concerned, this is an obvious design defect of this unit.

    I will be returning this unit to the store next week. It is too dangerous to keep this appliance in my home.

    Model
    KCGS550ESS01
    UPC
    808304903302606
    Serial number
    D62318092
    Bought from
    BestBuy, Georgia
    Bought
    Nov 21, 2017
    Where
    Grayson, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Nov 6, 2017, sent to the company Feb 22, 2018, published by CPSC Mar 8, 2018

    The product, in the report: KitchenAid Gas Range. Model #KGSI901PBS02 It will cost ~$400 for replacement panel, and I believe KitchenAid is aware of the safety issue and won’t pay for replacement.

    On my KitchenAid oven, the OFF button would not work. The oven was set for baking, so I turned it down as low as possible while we tried to figure out the problem.

    The only way to turn the oven off, was at the main breaker box for the oven.

    This was extremely dangerous, and could have been catastrophic if no one knew where the breaker box was.

    Model
    KGSI901PBS02
    UPC
    don’t know
    Serial number
    XT1214053
    Bought from
    Lowe’s, Washington
    Bought
    Mar 31, 2006, about then
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Nov 2, 2017, sent to the company Nov 13, 2017, published by CPSC Nov 28, 2017

    The product, in the report: Kitchen Aid Oven. model is the “KGRK806PSS00”

    OVENS THAT DON’T TURN OFF

    Kitchen Aid KGRK806PSS00 will not turn off

    The problem with the Kitcheaid Switch Membrane is well known by the manufacture but so far they refuse to recall or redesign the part. It is very common for the OFF BUTTON to stop funtioning on both the gas and electric stoves that have this part.

    This is a serious safety issue, and Whirlpool / Kitchenaid should come forward and recall the item and replace it with a working one.

    Model
    KGRK806PSS00
    Bought
    Nov 1, 2007, about then
    Where
    Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Sep 28, 2017, sent to the company Feb 8, 2018, published by CPSC Feb 23, 2018

    The product, in the report: gas range

    KitchenAide and most likely Whirlpool gas ranges have a design defect in the control knobs for the burners. My unit was purchased in 2010 and we have had 2 knobs fail. The plastic surrounding the steel boss embrittles and causes it to crack making the knob useless in turning off the burner. My wife was cooking 2 nights ago, the knob failed, and the burner was active for 20 minutes: the time it took me to get home from work. I consider this a fire safety hazard.

    I am employed by a large aerospace firm and my job is testing structures, often to failure. I can confidently state this is a design issue.

    Model
    KGRS205TSS4
    Serial number
    R02515380
    Bought from
    PACIFIC SALES, California
    Bought
    Nov 17, 2010
    Where
    Westminster, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Aug 29, 2017, sent to the company Sep 7, 2017, published by CPSC Sep 22, 2017

    The product, in the report: KitchenAid 30 in. 6.7 cu. ft. Double Oven Dual Fuel Range with Self-Cleaning Convection Oven in Stainless Steel

    Accidentally Turning on Gas

    This has happened multiple times, but most recently Saturday August 19th. I got up in the morning and smelled spoiled beef. We had just purchased a side of beef and had repacked it the day before. The trash had not been taken out - so I was not alarmed by the smell. I double checked the freezer temperature and took out the trash. Several hours later I returned to the kitchen and could still smell the beef. I then looked at the stove, and one of the knobs was turned on slightly, no ignition or flames, just enough to emit the gas.

    We had gone to bed around 9 pm, and it was afternoon before we discovered what was causing the smell. (16 hours the gas had been on) We opened windows and aired out the kitchen. Nobody was injured.

    This isn’t the only time this has occurred, but had assumed an over zealous cleaning of the stove. But now as part of the cleaning routine, the knobs are double checked to be placed in the off position. This has happened at least 4 other times in the past

    We did notice that unlike stoves in the past, where you had to push in the knobs rather far, in order to turn on the burner, this stove barely requires any push of the knob to allow the gas to be turned on.

    I have spoken with a Kitchen AId company customer service representative - who told me the stove is working as designed. “If you turn the knob, you should get gas” My issue isn’t with the expected function, but how easy it is to accidentally turn on. She said they have no other reports of these accidents.

    Model
    KFDD500ESS
    Serial number
    NA
    Bought from
    Home Depot
    Bought
    Feb 29, 2016
    Where
    Ravenna, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Aug 28, 2017, sent to the company Sep 8, 2017, published by CPSC Sep 22, 2017

    The product, in the report: Model: KSDG950ESS Serial number: R62616279

    Kitchen Aid downdraft range Model KSDG950ESS, serial number R62616279: The least amount of pressure on the control knobs of this range result in gas being released or the burner igniting. I have made Kitchen Aid aware of this issue. There has been no resolution of the problem. To increase our safety, I have installed child safety knob covers on each of the range knobs. I do not consider this a long term resolution to this safety issue.

    Model
    KSDG950ESS
    Serial number
    R62616279
    Bought from
    Lytton’s Appliances
    Bought
    Aug 12, 2016
    Where
    Wichita, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Aug 28, 2017, sent to the company Feb 1, 2018, published by CPSC Feb 15, 2018

    The product, in the report: Gas range

    Caller is reporting that he his experiencing problems with the knobs on his gas range. They tend to be turned on easily and causes gas to escape. He stated that he was in the bathroom and smelled an overwhelming odor which led him to the kitchen and noticed that it was gas odor he was able to turn off right rear burner. He stated that he awoke his spouse and they got out of the house to let the home ventilate.

    Caller stated that the igniter does not ignite when the burner turns immediately which causes gas to emit within the home presenting a safety hazard. He contacted the company and he was advised that a service technician would be sent out, 8/28 technician came out and advised that he was unable to resolve the issue. He contacted the company and he was advised that he could be provided with some options and some will contact him.

    Caller feels that this range should be recalled.

    Model
    ksdb900esso
    Serial number
    r60214197
    Bought from
    Whirlpool, Missouri
    Bought
    Feb 6, 2016, about then
    Where
    Blue Springs, Missouri: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 27, 2026 and checked Oct 27, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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