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KitchenAid electric stoves and ovens

152 reports to CPSC, the latest made Oct 10, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Nov 4, 2026.

  • 152reports to CPSC
  • Oct 10, 2026the latest report was made
  • May 3, 2011the earliest
  • 2with the company’s comments
Brand
KitchenAid
Makers
WHIRLPOOL CORPORATION, ELECTROLUX/WHITE CONSOLIDATED and Sears Holdings Management CorporationMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (17)

“Kitchen Aid”, “KITCHEN AID”, “KITCHEN AID MODEL KEBS208SSS02”, “Kichenaid”, “Kitchen Aid Electric/Convection Range”, “Kitchen Aide”, “Kitchen-Aid”, “KitchenAid (Whirlpool)”, “KitchenAid - Whirlpool”, “KitchenAid Whirlpool”, “Kitchenaid (Whirpool)”, “Kitchenaid Model KEBS208SSS00 Ser XU1310521”, “Kitchenaid Superba”, “Kitchenaide”, “Kitchenaide downdraft range”, “Ktichen Aid” and “KtichenAid”

By month

16 reports from November 2025 to October 2026; the most in September 2026, 3. 136 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
September 20263
July 20263
June 20262
May 20261
April 20261
March 20262
January 20261
December 20252
September 20251
June 20252
May 20251
April 20253
March 20251
January 20251
December 20242
November 20242
June 20241
January 20241
December 20231
October 20231
August 20231
July 20231
February 20231
January 20232
November 20222
October 20221
June 20221
April 20222
February 20222
January 20221
December 20211
October 20213
September 20211
July 20211
September 20203
July 20201
February 20201
January 20201
December 20191
September 20195
August 20191
July 20191
June 20191
May 20191
March 20192
January 20191
July 20181
February 20181
November 20171
October 20171
August 20171
July 20171
June 20171
May 20171
March 20171
January 20172
December 20161
November 20161
August 20161
July 20161
June 20161
March 20161
February 20161
January 20162
December 20151
November 20151
September 20151
August 20151
July 20151
May 20152
April 20151
March 20152
February 20151
January 20152
October 20142
September 20143
May 20141
April 20143
March 20142
January 20142
December 20131
November 20131
October 20131
September 20132
August 20131
July 20132
May 20131
March 20132
October 20121
September 20122
August 20122
June 20124
April 20121
March 20122
February 20121
January 20123
December 20112
August 20112
July 20111
May 20112

How badly anyone was hurt

  • Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
  • First aid 6 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 9 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 4 CPSC: Injury, Level of care not known
  • No one hurt 115 CPSC: Incident, No Injury
  • No incident, no one hurt 10 CPSC: No Incident, No Injury
  • Not said 6 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

  1. Hurt, no treatment

    Made Oct 10, 2026, sent to the company Oct 15, 2026, published by CPSC Oct 29, 2026

    The product, in the report: double wall ovens. Model #KEBS277SSS04. Serial D22082622 stainless steel wall units with blue interiors

    On or about May 28, 2026, I opened my lower oven door and it shattered. No pans of food were in the oven and the oven had been turned on about 15 minutes to 425 degrees beforehand. The oven was clean and there was no signs of debris.

    Model
    Model #KEBS277SSS04
    Serial number
    Serial D22082622
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 70, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. No one hurt

    Made Sep 20, 2026, sent to the company Sep 23, 2026, published by CPSC Oct 7, 2026

    The product, in the report: Microwave Oven all Combo Manufacturer: KitchenAid / Whirlpool Model: KOCE500ESS Serial Number: DC1007724

    I am writing to report what I believe is a potentially serious product-safety issue involving a KitchenAid combination microwave/wall oven. Manufacturer: KitchenAid / Whirlpool Model: KOCE500ESS Serial Number: DC1007724 Purchase Date: March 31, 2023 Date of Incident: September 16, 2026 KitchenAid/Whirlpool Safety Case Number: [REDACTED] On September 16, my wife used the oven’s self-cleaning function. This was the first time we had ever used the self-cleaning function since purchasing the appliance. After the oven had been operating in self-cleaning mode for one hour, the interior glass panel in the oven door suddenly shattered into numerous small pieces. Some of the shattered glass remained inside the oven, but pieces also escaped from the appliance and landed on the wood floor in front of the oven. The oven was being operated normally, and the self-cleaning cycle is a manufacturer-provided function of this model. There had been no accidental damage to the oven door that we are aware of. We find it particularly concerning that this occurred the very first time the self-cleaning function was used. A consumer should reasonably expect to be able to use a manufacturer’s built-in self-cleaning feature without the oven-door glass shattering and pieces of glass escaping from the appliance. We reported the incident directly to the Whirlpool/KitchenAid Major Appliance Consumer Safety Hotline, which established Case Number [REDACTED]. KitchenAid/Whirlpool has agreed to pay for an authorized service technician to diagnose the cause of the failure. However, we were informed that the company is not agreeing at this time to pay for the actual repair.

    Model
    KOCE500ESS
    Serial number
    DC1007724
    Bought from
    Doug’s Maytag Home Applicance Center
    Bought
    Mar 31, 2023
    Where
    Charlottesville, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid - Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. Hurt, no treatment

    Made Sep 12, 2026, sent to the company Sep 16, 2026, published by CPSC Sep 30, 2026

    The product, in the report: The KitchenAid 30” Double Wall Oven is a 30-inch electric built-in double convection wall oven

    After cooking in our KitchenAid double oven for approximately 2030 minutes, we suddenly heard an extremely loud bang that sounded like a gunshot. We discovered that the glass inside the lower oven had spontaneously shattered. Glass was not only scattered throughout the inside of the oven, but had also blown out across our kitchen floor.

    This was particularly concerning because there were children nearby, and the pieces of shattered glass were still extremely hot. Someone could have easily been cut or seriously burned.

    When I contacted KitchenAid, I was not initially asking for replacement parts or demanding that they repair the oven. My primary concern was reporting what I believe is a serious product safety issue so that the incident would be properly documented and, where required, reported through the appropriate safety channels.

    Instead, I was told that because the oven is approximately four years old, it is out of warranty and that any burns caused by the hot glass would essentially be my responsibility. I found that response extremely concerning. Whether an appliance is under warranty should have nothing to do with whether a potentially dangerous product failure is taken seriously and documented as a safety complaint.

    Tempered oven glass should not suddenly explode during normal cooking and send hot pieces of glass across a kitchen floor. Fortunately, no one was seriously injured, but children were nearby and the potential for injury was very real.

    My concern is bigger than replacing a piece of glass. I want KitchenAid/Whirlpool to formally document and investigate this incident as a potential product safety defect and handle any applicable safety reporting obligations. The dismissive response I received when trying to report a legitimate safety concern was unacceptable.

    Model
    KODE500ESS
    Serial number
    D61217179
    Bought from
    Toll brothers
    Bought
    Jun 16, 2022, about then
    Where
    Katy, Texas: Home/Apartment/Condominium
    Who was involved
    Age 42, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  4. No one hurt

    Made Sep 1, 2026, sent to the company Sep 3, 2026, published by CPSC Sep 18, 2026

    The product, in the report: Outside of the oven is extremely hot when left on for a period of time.

    My kitchenAid - 5.3 Cu. Ft. Model # - KSES530SPS gets extremely hot on the outside, especially around the knob area. It could seriously burn a person if they touch it. The repair man said that is normal. I have had ovens my entire life, nothing like this has ever happened with any other oven I have owned.

    Model
    KSES530SPS
    Bought from
    Best Buy
    Bought
    May 1, 2026, about then
    Where
    Lake Worth, Florida: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Jul 25, 2026, sent to the company Jul 29, 2026, published by CPSC Aug 12, 2026

    The product, in the report: Kitchen Aid Electric Downdraft Oven. Stainless Steel, Glass top

    While cooking in the oven at 425 degrees for about a half hour the outer pane of glass shattered and dark tinted shattered glass came shooting out the bottom of the door onto the floor

    Model
    KSEG950ESSO
    Serial number
    R54012596
    Where
    medford, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jul 10, 2026, sent to the company Jul 15, 2026, published by CPSC Jul 29, 2026

    The product, in the report: KitchenAid 30-inch Combination Wall Oven/Microwave Oven (Model KOCE500ESS20 ,Serial #: DB3803258/DB3803260. Case #[REDACTED]

    The oven was installed in a new [REDACTED] home purchased in October 2022. The appliance was used according to the manufacturer’s instructions. I initiated the KitchenAid oven’s self-clean cycle according to the manufacturer’s instructions. During the cycle, I heard a loud popping noise but received no error messages. The oven completed the self-clean cycle normally. When the door unlocked after the cycle finished, I discovered that the inner tempered glass panel of the oven door had completely shattered. Thousands of pieces of glass were scattered throughout the oven cavity and remained lodged around the interior of the door. The oven has not been used since the incident. I have contacted KitchenAid, with no resolution.

    Model
    Model KOCE500ESS20
    UPC
    unknown
    Serial number
    DB3803258
    Where
    Palm Beach Gardens, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jul 9, 2026, sent to the company Jul 21, 2026, published by CPSC Aug 4, 2026

    The product, in the report: KitchenAid Stainless Steel Slide In Electric Range Model KSEG700ESS, Serial number RB2215278

    Incident Details Product: Whirlpool KitchenAid Electric Range

    Model Number: KSEG700ESS (Approximately 3 years old)

    Date & Time of Incident: July 6, 2026, at approximately 5:30 PM CST

    Description of the Incident: While preheating the oven to 350F for standard food preparation, the unit suffered a sudden and severe internal electrical fire. The range began shooting electrical sparks and releasing heavy clouds of smoke into our home.

    My wife, terrified by the sudden combustion, screamed for help. I was forced to run into the kitchen and quickly pull the unit away from the wall to unplug it, risking personal injury to prevent a full-scale house fire. While we fortunately escaped physical injury, the event has left our household deeply traumatized by how quickly a routine household appliance turned into an active fire hazard.

    Manufacturers Inadequate Response Despite the severity of this safety failure, Whirlpool has shown a disturbing lack of accountability and urgency:

    Whirlpool dispatched a technician who conducted a brief, visual inspection and diagnostic.

    The technician explicitly diagnosed the issue as an internal electrical failure requiring the replacement of multiple control boards and the baking element.

    Unverified Safety: Despite labeling this an electrical failure, the technician deemed the unit “repairable” without doing a deep forensic examination of the internal wiring harness to ensure it is actually safe to ever plug back into a wall after repair. He left it unplugged for safety concern.

    No Timeline & No Resolution: There is currently no estimated time of arrival (ETA) for the replacement parts. Whirlpool is expectedly leaving us with a non-functioning, fire-damaged appliance in our kitchen indefinitely.

    Refusal to Replace: Whirlpool has flatly refused to assist us with a replacement unit, despite our clear statement that we no longer feel safe housing a product that has literally combusted in our home.

    Conclusion & Requested Action Whirlpool is treating a major fire hazard as a minor inconvenience. Forcing a consumer to keep a structurally compromised, fire-damaged appliance in their home is unacceptable. I am filing this report because I believe this model poses an imminent safety risk to the public, and Whirlpool’s refusal to properly mitigate product fires is dangerous.

    I request that the Commission investigate this model for systemic electrical defects and hold Whirlpool accountable for their failure to prioritize consumer safety.

    Model
    KSEG700ESS
    Serial number
    RB2215278
    Bought from
    Electronics Express
    Bought
    Mar 17, 2023
    Where
    Thompsons Station, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 40, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jun 20, 2026, sent to the company Jun 24, 2026, published by CPSC Jul 10, 2026

    The product, in the report: Kitchenaid Superba Model KEHC379JSS06 Serial XS3914975 SEPT 2005

    Exterior oven door glass of Kitchenaid in wall oven shattered. Oven had not even been on in last 3 weeks as we had traveled.

    Model
    KEHC379JSS06
    Serial number
    XS3914975
    Where
    Gay, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  9. No incident, no one hurt

    Made Jun 1, 2026, sent to the company Jun 4, 2026, published by CPSC Jun 18, 2026

    The product, in the report: KitchenAid 30” Built-In Electric Convection Double Wall Oven with Air Fry Mode, Stainless Steel. Model No. KOED530PSS00, Serial No. DD5005062. Purchased November 21, 2025 from Best Buy (delivered and installed same date). Unit is a built-in double wall oven, 30 inches wide, stainless steel finish, electric convection. Manufactured by KitchenAid, a brand of Whirlpool Corporation.

    While in normal household operation, a KitchenAid 30in Double Wall Oven (Model KOED530PSS00, Serial No. DD5005062) produced a sudden, violent electrical event a loud explosive pop accompanied by a visible flash of light consistent with an electrical arc or power arc discharge emanating from inside the unit. The oven was being used for routine baking by the household residents. Family members were present in an adjacent room at the time of the event. No physical injuries occurred, however the incident represented a significant potential fire and electrical hazard. Following the event, the unit failed to heat properly and has never been restored to safe, reliable operation despite six warranty service visits by an authorized repair provider between January and May 2026, during which the oven relay, temperature sensor, bake element, and control board were all replaced. The underlying electrical defect has never been resolved, and the risk of recurrence potentially resulting in fire remains a serious concern.

    Model
    KOED530PSS00
    Serial number
    DD5005062
    Bought from
    BEST BUY
    Bought
    Nov 21, 2025
    Where
    SIMPSONVILLE, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 1, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KITCHENAID, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  10. No incident, no one hurt

    Made May 10, 2026, sent to the company May 13, 2026, published by CPSC May 28, 2026

    The product, in the report: KitchenAid Electric stainless steel 30” stove with a 4 prong cord. Self cleaning as well as

    Bought a new KitchenAid Electric stove. It was delivered on Friday, May 8th and I used it for the first time on Saturday, May 9th. I set the over to 425F degrees to preheat so I can bake a casserole. Within a couple of minutes sparks and smoke were coming from behind the stove. Luckly my husband was in next room. We shut off power to the house and used a fire extinguisher to put out the electric fire. Black smoke and fumes filled our new home. Took off back panel to the unit and the whole control board is melted. We were lucky that we were close to the kitchen and not outside with our dogs because our house would have truly burned down. No one was injured but our nerves. I was in a fire as a child that this has just brought back the fears of dealing with a fire.

    Model
    KFES530SPS
    UPC
    UNKNOWN
    Serial number
    RE2601210
    Bought from
    Allen and Peterson
    Bought
    May 5, 2026
    Where
    Anchorage, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  11. No one hurt

    Made Apr 17, 2026, sent to the company Apr 22, 2026, published by CPSC May 6, 2026

    The product, in the report: White electric glass top stove, self-cleaning oven with multiple regular and convection settings. Approx 2008-2010 model.

    I had a package sitting on top of my electric KitchenAid stove. I was out out of the room when all of my smoke alarms started going off. I went downstairs to my kitchen to discover the package on top of my stove in flames. It still seemed small enough that I doused it with water. It was confusing because I had not used the stove for several days. I noticed the burner was bright red, and also noticed that the oven was on, set to bake. I had not turned on nor touched either function of this stove/oven unit for many days. I turned the burner knob a couple times until the burner went off, turned off the oven, finished dousing the burning package with water, then moved the unit and unplugged it.

    This incident filled my house with smoke, put me and my dog at risk, and remains upsetting. It also charred the range hood above the stove. I cannot use part of my house due to smoke/smell that lingers, and will require much cleaning and washing to remove the smell. Further the unit is damaged and cannot be used or fixed, requiring me to pay to haul it away and buy a new one.

    Where
    Bellingham, Washington: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  12. No incident, no one hurt

    Made Mar 16, 2026, sent to the company Mar 19, 2026, published by CPSC Apr 2, 2026

    The product, in the report: Kitchen aid Model: YKSEG700ESS4 range

    On 16 March 2026 while operating my KitchenAid Slide-In Electric Range (Model: YKSEG700ESS4) during a standard [AquaLift Cleaning/Bake] cycle, the outer tempered glass oven door spontaneously shattered without warning or physical impact. The glass exploded forcefully, spraying small, sharp shards across the kitchen floor and into the oven’s internal vents.

    This constitutes a significant safety and laceration hazard, however the failure occurred while no one was in the vicinity. Given that this model utilizes low-heat AquaLift technology (under 200F), the failure suggests a manufacturing defect in the tempered glass assembly (Part #WPW10634271). Despite reporting this hazardous product failure ([REDACTED]), the manufacturer has refused to provide a safety accommodation and is requiring a paid diagnostic to address a known defect.

    Model
    YKSEG700ESS4
    Serial number
    RA4911736
    Bought from
    Coast appliances
    Where
    Canada: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  13. No one hurt

    Made Mar 11, 2026, sent to the company Apr 24, 2026, published by CPSC May 8, 2026

    The product, in the report: KitchenAid electric wall oven Model: KOSC504ESS Brand: KitchenAid Serial: DX0610757

    Hello,

    I am reporting a serious safety issue with my KitchenAid built-in wall oven, model KOSC504ESS, serial number DX0610757. The oven has overheated twice and stayed energized even after being turned off, creating a risk of burns, fire, or electrical hazard.

    Yesterday, Whirlpool contacted me, assigned a case number to my case, and told me not to use the oven. She also gave me her direct contact information and instructed me to follow-up if I did not hear from the warranty department within about 2 days or so.

    I am attaching several documents with more details and a timeline of events and supporting documents below. Please let me know if you need any additional information

    Thank you for your attention to this urgent safety matter.

    Sincerely,

    [REDACTED]

    Model
    KOSC504ESS
    Serial number
    DX0610757
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Jan 3, 2026, sent to the company Jan 7, 2026, published by CPSC Jan 22, 2026

    The product, in the report: Kitchenaid Superba microwave/oven combo

    Microwave caught on fire.

    Model
    KEMS307DBL4
    UPC
    Unknown
    Serial number
    XG5101015
    Where
    Walhalla, United States: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  15. No incident, no one hurt

    Made Dec 15, 2025, sent to the company Dec 18, 2025, published by CPSC Jan 7, 2026

    The product, in the report: The cooktop is a KitchenAid, Model KECD867XSS02, S/N D41301402.

    While making dinner I noticed the burner was not getting very hot. When I turned the burner knob off the burner then became hot and I started to see some light smoke. I hit the knob twice to try to get the burner to turn off but that did not help. I turned the knob back on heared what sounded like the stove arcing within a second the glass top from the cooktop exploded. Glass flew everywhere and a piece even stuck in the ceiling. The cooktop started to smoke more so I went to the electrical box and flipped the breaker off. All of this was captured on video. The cooktop is a KitchenAid, Model KECD867XSS02, S/N D41301402. Thank the Lord there were no injuries.

    Model
    KECD867XSS02
    Serial number
    D41301402
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Age 46, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  16. No one hurt

    Made Dec 12, 2025, sent to the company Dec 16, 2025, published by CPSC Jan 5, 2026

    The product, in the report: Electric Kitchen Aid Superba, black glass cooktop, stainless oven door with window. Insert style. I heard a noise at 6:15am and window was shattered and continuing to shatter. It did not explode. It was not in use for at least a week prior.

    Oven door window shattered

    Model
    9752834A
    Where
    Lahaina, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Sep 1, 2025, sent to the company Dec 17, 2025, published by CPSC Jan 6, 2026

    The product, in the report: Kitchenaid, stainless steel, 30” electric range with 5 burner stove top with convection oven.

    Our Kitchenaid oven burnt a hole in the bottom of the oven from internal wiring beneath the oven.

    Model
    KSEG700ESS2
    Serial number
    R828260068
    Bought from
    Jeff Lynch
    Bought
    Jul 13, 2018
    Where
    Seneca, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 73, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  18. No incident, no one hurt

    Made Jun 20, 2025, sent to the company Jun 24, 2025, published by CPSC Jul 9, 2025

    The product, in the report: Kitchen Aid Range Model #: KSEG700ESS

    I turned off the burner to the Kitchen Aid stove, Model #: KSEG700ESS. I later came back into the kitchen and the burner was still on, even though the knob was turned to OFF. The light indicating that the stove was on was lit. I turned the switch several times but it WOULD NOT turn off. I had to turn off the stove at the breaker box to shut down the stove.

    Model
    Model #: KSEG700ESS
    Serial number
    RD5021968
    Bought from
    Lowes in Myrtle Beach, SC
    Bought
    Dec 28, 2024
    Where
    Georgetown, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  19. No one hurt

    Made Jun 13, 2025, sent to the company Jun 18, 2025, published by CPSC Jul 3, 2025

    The product, in the report: new Slide in 30 inch 5 burner electric range Kitchenaid KSEG700ESS7. External accessible metal surface on the sides of the temperatures below 31 inches above the floor exceed the acceptable temperature rise established by the UL 858. When the 0ven is set at 400 degrees 70 degrees above ambient 78-80 Fahrenheit degrees room temperature , external metal on the front sides of the oven were checked by an Appliance Serviceman and thermocouple and infrared temperature readings were between 150 and 158. This 69-70 Fahrenheit degree rise exceeds the 59 degree Fahrenheit maximum temperature rise established by UL 858 Standards

    The external surface metal surface temperatures on the side surfaces of an electric range are excessively hot and exceed the UL 858 standards. One can not touch the exterior front side panels of the range-oven without risk of being burned

    Model
    KSEG700ESS7
    Serial number
    RD5122166
    Bought from
    Lowes, Beaufort
    Bought
    Mar 1, 2025, about then
    Where
    Beaufort, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made May 5, 2025, sent to the company May 7, 2025, published by CPSC May 21, 2025

    The product, in the report: Kitchenaid Electric range stainless steel 30 in Model # KSEG700ESS Store SKU # 1001292816 purchase from Home Depot NO warning when purchasing the stove NOW Kitchenaid says put covers on dials!

    Kitchenaid Electric stove dials on stove out front get turned on and caused a fire. They are extremely sensitive to any movement by the stove if brushed gently it will turn on unknowingly and Kitchenaid just tells you to babyproof by buying covers yet NO warning about this feature and engineers should make it more safe for adults I do not have children and should not have to “baby proof” my home is ridiculous. I spent 1700 dollars on a stove that is not safe. Model # KSEG700ESS Store SKU # 1001292816

    Model
    Model # KSEG700ESS Store SKU # 1001292816
    Serial number
    RE0623806
    Bought from
    Home Depot Store SKU # 10012928, Ohio
    Bought
    Feb 27, 2025
    Where
    Parma, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. Seen by a doctor or nurse

    Made Apr 12, 2025, sent to the company Apr 16, 2025, published by CPSC May 7, 2025

    The product, in the report: KitchenAid induction

    April 4, 2023 [REDACTED] [REDACTED] [REDACTED] RE: Product Malfunction and Personal Injury Claim To Whom It May Concern: On March 6, 2023, my KitchenAid range ceased to preheat properly. I was attempting to heat the oven to bake a loaf of bread when the main oven would not increase beyond 425F. When I tried to turn the oven off and re-enter the desired temperature, I discovered that the registered temperature had dropped to 375F. As it was later in the day, I unplugged the range in an attempt to reset the system. The next day, I experienced the same issues, although the bottom oven unit was working at a lower functioning capacity. The top burners were also working properly. I proceeded to call Whirlpool on March 7 to schedule service, as this product was under the 1-year manufacturer’s warranty. A Whirlpool representative from Alabama asked me several questions about the unit’s functionality issues, and an appointment was subsequently set for March 13, 2023. On the morning of March 10, I began cleaning food particles off the top left side of the range before heating water for tea. None of the heating burner/oven functions were engaged at this time. As I wiped the top right metal edge of the range with my dominant right hand, I noticed a slight tingling feeling in my elbow, similar to the sensation of hitting your funny bone. Suspecting that I might have slept awkwardly on my arm, I continued cleaning the unit. When I wiped between the counter and where the range met, where food debris had accumulated, I suddenly felt an immense electrical charge rush through my arm and up through the right side of my head. I became disoriented and immediately sat down. My partner, alerted by what happened, noticed my speech was slurred. When she asked how I felt, I told her I wasn’t well. She suggested going to the emergency room, which I initially declined as I wanted to see if the symptoms would subside. After about an hour, I attempted to stand and walk around, but my legs were very wobbly, and I felt uncoordinated. My forehead felt cloudy and congested. At this point, I realized I had likely been electrocuted. My partner drove me to the emergency room, and during the journey, I experienced pinging sensations on the right side of my brain, difficulty swallowing, and shooting sensations of cold, numbness, and twitching up my right arm. I spent several hours in the emergency room before being released in the mid-evening. Upon discharge, with my symptoms confirmed by medical staff, I called Whirlpool to request an urgent call from someone on their executive team. I was told someone would reach out within 48 business hours. A technician named [REDACTED] from [REDACTED] arrived as scheduled on Monday, March 13, in the morning. I explained the issues with the unit and requested that he perform a voltage test while the unit was cold/not engaged. [REDACTED] agreed, and I stepped away to take a phone call. When I returned, he confirmed there was electrical voltage registering and asked me to turn off the circuit breaker as a safety precaution. Upon pulling the unit out for inspection, he showed me where a circuit board displayed damage as if it had been “fried” in the rear of the unit behind a panel he unscrewed. He checked if he had a replacement part in his truck and proceeded to repair that component. After this, he ran code checks on the top display and discovered that the bottom heating element was also damaged, as well as some components on the top control board. After completing all necessary repairs, I requested that he document everything he diagnosed as well as the voltage reading. I retained the damaged rear circuit board and bottom heating element, which I still have in my possession. I called [REDACTED] the following day to request a copy of the findings and repairs made by [REDACTED]. The language in the report wasn’t as clear as I had expected, so I requested an amendment, which was subsequently made. At this point, 72 hours had passed since my call following the emergency room visit, and I still had not heard any follow-up from Whirlpool. Eventually, [REDACTED] from the safety department contacted me to inquire about the incident. I explained my account as detailed above, but he disputed certain aspects of my recounting based on his documented conversation with [REDACTED]. A claim form was emailed to me with an offer of $3,600 to replace the defective appliance. I have since followed up with my medical provider to seek neurological care. My next appointment is scheduled for June 9, 2023. I am experiencing lingering symptoms, including extreme fatigue and nerve sensations in my right arm throughout the day. My lifestyle has been dramatically disrupted because of this hazardous product your company sold to me. I have formally filed a claim to address my medical expenses and damages incurred up to now and any that may arise in the future as a result of your faulty product. In addition, I am also submitting a formal claim for physical, emotional, and mental damages related to your hazardous product. Kind Regards, [REDACTED] Phone: [REDACTED] Email: [REDACTED] Claim Reference:[REDACTED]

    Where
    Waldorf, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  22. Hurt, no treatment

    Made Apr 11, 2025, sent to the company Apr 15, 2025, published by CPSC Apr 29, 2025

    The product, in the report: kitchenaid kode500ewh20 double walll oven

    I was using the automatic clean setting on a kitchenaid double wall oven, model kode500ewh, and during the cleaning process the inner door glass exploded into the oven sending small shards of glass into the fan which then sent them onto the kitchen floor, My wife cut her finger on the glass.

    Model
    kode500ewh20
    UPC
    unknown
    Serial number
    DC0413695
    Bought from
    kitchenaid directly
    Bought
    May 17, 2023
    Where
    Salem, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 73, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  23. No one hurt

    Made Apr 3, 2025, sent to the company Dec 18, 2025, published by CPSC Jan 14, 2026

    The product, in the report: Oven/range

    Caller stated that he returned home and found that his kitchen was burnt. The fire report stated that one of the burner’s came on by itself which caused the incident. He stated that the kitchen was damaged extensively, and the odor of smoke permeated the entire house. The manufacturer was not contacted as yet.

    Caller stated that the fire burnt off the model and serial numbers from the unit.

    Bought from
    Gift
    Where
    Baker, Louisiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Mar 29, 2025, sent to the company Apr 2, 2025, published by CPSC Apr 16, 2025

    The product, in the report: Stand alone kithenaid range 30 inch stainless steel electric self cleaning, oven/convection glass top 5 burners

    Kitchenaid range was started on 3/28/25 at 225 degrees by us and immediately started a fire with sparks inside the oven we turned it off and it was still getting hotter. We turned off the breaker unplugged the range and checked floor and walls for heat once the oven cooled down we opened it up and removed the metal porcelain bottom to expose the element which was broken and melted. No injuries there could have been burns or electrical if the metal would have been touched the fear of being electrocuted as the breaker did not break on its own.

    Model
    Kfeg500ess3
    Serial number
    R93019868
    Where
    Billings, Montana: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Jan 28, 2025, sent to the company Feb 24, 2025, published by CPSC Mar 10, 2025

    The product, in the report: Wall oven

    01/26/2025) The outer glass of the oven door exploded. The oven was not in use at the time.

    Model
    KEBC101K
    Serial number
    XT3903542
    Bought from
    Interstate Kitchen Supply
    Bought
    Aug 30, 2006
    Where
    Sheffield Village, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Dec 13, 2024, sent to the company Jan 10, 2025, published by CPSC Jan 27, 2025

    The product, in the report: KitchenAid range

    We have a brand new Kitchen Aid range. The enamel inside the oven at the bottom is coming off in large pieces within 2 months of use. They condsider this “cosmetic” and will not warranty cover it. We have not used any clean cycle nor anything to cause. These enamel pieces float around, especially with convection and get in food. I’m not sure how they are allowed to get away with not covering such a huge safety issue, there are many reported cases. Eating enamel is a huge problem! It is so dangerous for consumers. Kitchen Aid needs to remedy this and replace this for any consumer affected. Please note that mountain high appliance has been helpful and is trying to get the manufacturer to correct this

    Model
    KFEG500ESS7
    Serial number
    RD4023079
    Bought from
    Mountain high appliance
    Bought
    Oct 26, 2024
    Where
    Centennial, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 18, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  27. No incident, no one hurt

    Made Dec 3, 2024, sent to the company Dec 17, 2024, published by CPSC Jan 3, 2025

    The product, in the report: KitchenAid range

    Over racks on a range purchased in April 2024 from KitchenAid are shedding metal flakes all over the inside of my oven onto my food.

    Model
    Kseg700ess
    Bought from
    KitchenAid website
    Bought
    Apr 1, 2024, about then
    Where
    Brooklyn Park, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  28. Hurt, care not known

    Made Nov 23, 2024, sent to the company Nov 26, 2024, published by CPSC Dec 11, 2024

    The product, in the report: Kitchen Stove

    Oven turned itself on during the night w/no indicaion it was on. Stove got so hot it burned my hand. All surrounding structres were also very hot

    Model
    kfeg300ess7
    Serial number
    rd3321321
    Bought from
    home depot
    Bought
    Sep 14, 2024
    Where
    Ofallon, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  29. No one hurt

    Made Nov 6, 2024, sent to the company Dec 10, 2024, published by CPSC Dec 26, 2024

    The product, in the report: Electric, down-draft, slide-in, range

    The range’s control panel is horizontal. The consumer recently got a cat, the pet can put pressure on the oven button.

    The range comes with a lockout feature, but it can be unlocked by pressing and holding a single button,

    His cat has turned on the oven 2 dozen times.

    The consumer is also concerned that if he is away from the house and something is in the oven, it could start a fire.

    Furthermore, the flaw is that a single button can be pressed and unlock the appliance. Therefore, the safety feature does not work.

    He tried calling the manufacturer but was not able to speak with a live representative.

    Model
    KSEG950ESS
    Bought from
    Albert Lee
    Bought
    Sep 1, 2016, about then
    Where
    Maltby, Washington: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jun 9, 2024, sent to the company Jun 14, 2024, published by CPSC Jul 1, 2024

    The product, in the report: KitchenAid Induction Range 30”

    Range made a loud pop and then smoke started pouring out of it while it was not being used.

    Model
    KSIB900ESS1
    Serial number
    R70913452
    Bought from
    Whirlpool Family Pass
    Bought
    Apr 6, 2017, about then
    Where
    Sandusky, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jan 8, 2024, sent to the company Jan 30, 2024, published by CPSC Feb 13, 2024

    The product, in the report: Kitchen Aid, SI Convection, Electric Down Draft, Range 4 Burner. Model KSEG950ESSO Serial # R54513487. Purchased 1/20/2016

    Medium explosion in the oven. Oven Temp 350; one rack, cast iron casserole w/lid; cooking stew meat with broth. I heard an “explosion” not large but enough for the tea kettle on the stove top to rattle, burners were not on, and I heard the casserole rattle, including the lid and the oven rack. I opened the oven door and saw a puff of black smoke that came from the rear of the oven. None of the oven elements are functioning, but the burners are all ok.. I called Authorized Service Inc to make an appointment for the repair and they said that they would come out, scheduled for Tuesday, January 9 in the morning, They told me to contact Whirlpool and report the incident.

    Model
    Model KSEG950ESSO
    Serial number
    R54513487
    Bought from
    Ferguson Enterprises Inc
    Bought
    Jan 20, 2016
    Where
    Brevard, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Dec 19, 2023, sent to the company Jan 3, 2024, published by CPSC Jan 19, 2024

    The product, in the report: Oven/stove/Range

    A fire erupted in my KitchenAid stove, which was purchased/installed in new construction in the late summer of 2016. The oven had been on preheat mode for approximately five minutes when a muffled noise emitted and suddenly a large orange flame could be seen through the entire oven box window. There was no food in the oven at the time, the oven was clean, and it was on pre-heat mode for approximately five minutes. The pre-heat mode had been set to 400-degrees, but it had only attained approximately 300-degrees at the time of the incident.

    My wife immediately turned off power to the oven at the unit. I watched the flame for a period of time that probably was no more than a minute or two. When I perceived the fire would not extinguish itself, I readied the kitchen fire extinguisher and prepared to open the oven door. Just as I was about to open the door, the fire seemed to diminish so I waited. Eventually, the flame disappeared, but considerable smoke was emitting from the rear vents on the stove. I turned on the overhead exhaust fan, which vents to the outside, and that kept the smoke from further infiltrating the house. The air that was venting with the smoke was extremely hot, so I was unsure whether the fire was completely out or was continuing to burn behind or underneath the oven. Eventually though, both the air cooled and the smoke subsided, so I was confident that it was out. I then went outside and turned off the breaker to the oven, which was on a dedicated switch. The breaker did not seem to me to have tripped.

    When I was able to open the oven door I saw that the fire had burned through the steel pan on the bottom of the oven box and left a yellow residue to the right of the hole as if under pressure. If you like, I have pictures of the hole and this residue available.

    Model
    KSEG700ESS0
    Serial number
    R61620596
    Bought from
    Quality Maytag, Prescott AZ
    Bought
    Aug 15, 2016, about then
    Where
    Prescott, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 68, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Oct 18, 2023, sent to the company Oct 20, 2023, published by CPSC Nov 3, 2023

    The product, in the report: Kitchen Aid stainless steel range - glass top

    Kitchen Aid range started on fire at terminal block on back of unit.

    Model
    KSEG700ESS3
    Serial number
    R93722496
    Bought from
    Lowe’s
    Bought
    May 10, 2019, about then
    Where
    Prior Lake, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 60, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Aug 29, 2023, sent to the company Aug 31, 2023, published by CPSC Sep 15, 2023

    The product, in the report: Kitchen Aid Stove with glass top and upper and lower ovens

    The product is a Kitchen Aid stove manufactured by Whirlpool with a glass top cooking surface. The model number is KERS507XSS01. I was using the product when the front right burner would not turn off. I was able to disable it by turning off the circuit breaker. When I turn the circuit breaker back on, the burner comes on and stays on

    Model
    KERS507XSS01
    Bought from
    Spencers Phoenix AZ
    Bought
    Dec 31, 2012, about then
    Where
    Glendale, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jul 26, 2023, sent to the company Aug 1, 2023, published by CPSC Aug 15, 2023

    The product, in the report: KitchenAid Induction cooktop Number:Serial: XP33629886 Model Number: KICU569XSS

    Induction cooktop has wiring defect. The burner modules were crossed wired at the factory. This causes the modules to burn out and the burned to not operate correctly. There have been enough defects that the company has created a service bulletin.

    Model
    Model Number: KICU569XSS
    Serial number
    Serial Number: XP33629886
    Bought from
    DeWhitt
    Where
    Vancouver, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  36. Seen by a doctor or nurse

    Made Feb 1, 2023, sent to the company Feb 23, 2023, published by CPSC Mar 9, 2023

    The product, in the report: double wall electric wall oven

    The consumer has a safety concern about the product because the metal on the door frame is very sharp. Also, the metal sticks out. His wife was cleaning the side of the oven door on 11/21 and cut the finger of her right hand.

    The consumer stated that his daughter has the same oven. When he checked the frame, the issue is the same. He also found the same issue when he checked the same product at other stores.

    Medical attention was provided by the consumer’s sister-in-law who is a Registered Nurse.

    Model
    KODE500ESS20
    Serial number
    DB2208581
    Bought from
    Keiffers Appliance, Pennsylvania
    Bought
    Aug 6, 2022, about then
    Where
    Warminster, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  37. No incident, no one hurt

    Made Jan 30, 2023, sent to the company Feb 9, 2023, published by CPSC Feb 24, 2023

    The product, in the report: 30” Microwave Combination Wall Oven with 4.3 cu. ft. Capacity Steam-Assist Dual-Fan Convection Oven, 900 Cooking Watts and Glass-Touch LCD Display

    The KEHU309SSS had been used to cook a meal in the convection oven and was turned off after. Approximately 60-75 minutes later, the appliance began smoking and internal controls failed. Within 15 minutes, the appliance had stopped smoking/burning on its own, but it was no longer functional.

    Model
    KEHU309SSS
    Serial number
    D40801111
    Bought from
    Home Depot
    Bought
    Nov 25, 2014
    Where
    Phoenix, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 5, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  38. No incident, no one hurt

    Made Jan 13, 2023, sent to the company Jan 23, 2023, published by CPSC Feb 6, 2023

    The product, in the report: Residential induction stove top.

    We ordered an induction stove top for our home. Later that day, my wife wondered whether the magnets that power the induction stove top would have any effect on my pacemaker. We called the manufacturer of my pacemaker and I was told absolutely not to get within 3 feet of the stove top when it is on! I called the retailer to cancel the order and explained why. I suggested that there should be a sign near the store display or that salespeople should be required to advise consumers. I was told that I would have found that out when reading the owner’s manual!! This is a dangerous situatand should be resolved ASAP.

    Bought from
    Rosner’s Appliances
    Where
    Delray Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 72, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  39. No one hurt

    Made Nov 26, 2022, sent to the company Dec 1, 2022, published by CPSC Dec 15, 2022

    The product, in the report: COMBINATION MICROWAVE OVER OVEN WALL UNIT.

    On Thursday; 11-24-2022, my wife and I were preparing dinner and with a turkey in the oven, we settle in for the timed cooking of it in our Kitchen Aid oven. Turkey and dish were inserted into preheated oven (375). After about 30 to 45 minutes my wife noted a load bang in the room and found that the internal oven glass on the door had shattered. Subsequently, she opened the door and found that there was hundreds of pieced of glass in the oven and on the door. Turkey appeared to be ok, but we decided not to save it for fear of glass in it. Combination wall unit is Microwave over oven. Kitchen Aid model;KOCE500ESS20, S/N DB3506094

    Model
    KOCE500ESS20
    Serial number
    DB3506094
    Where
    Prescott Valley, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KITCHEN AID, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Nov 21, 2022, sent to the company Dec 14, 2022, published by CPSC Dec 29, 2022

    The product, in the report: glass cooktop range

    The consumer started contacting the firm in early June-2022, so that he can participate in the recall.

    He’s been told that his requested unit was not available at that time, but would be available later. However, 2 months later, he was told that the requested unit is no longer available, as a remedy.

    The consumers experience frequent storms in Florida. When the power shuts off to their home and comes back on, their stove automatically turns on.

    The firm has been willing to give him cash, in the amount that he paid for his unit, but he claims that he can’t buy one for the amount that he paid for this one, in 2019.

    This year in 2022, the consumers were out of town. When their house-sitter came inside, all 4 range burners were in the on-position. She was able to turn them off, using the control buttons.

    When this happens, the control buttons can be used to turn the range off.

    The firm’s response for this problem for the interim, is that the consumer’s should trip the breakers, whenever the range is not in use.

    The company’s rep’s (names unavailable), have told him that the range is included in CPSC Recall# 19-189.

    Model
    KCES956HBL
    Bought from
    goedeker.com
    Bought
    Jun 1, 2019, about then
    Where
    Cape Coral, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Oct 18, 2022, sent to the company Oct 21, 2022, published by CPSC Nov 4, 2022

    The product, in the report: Kitchenaid Double Oven Range, Model KFED500ESS, FULL SPECS: https://www.bestbuy.com/site/kitchenaid-6-7-cu-ft-self-cleaning-freestanding-double-oven-electric-convection-range-stainless-steel/6163168.p?skuId=6163168

    Sept 27, 2021 - purchased a new Kitchenaid Range Model KFED500ESS from Best Buy for $1980.

    July 2022 - plastic part of burner knob that fits onto shaft broke; Kitchenaid replaced;

    Oct 18, 2022 - ANOTHER knob broke while the burner was in its hottest position. This time a metal piece of the knob remained on the shaft, making it EXTREMELY difficult to move the shaft to the off position. While trying to remove the metal part and move the control to OFF, it was necessary for my arm to be above the burner. I had moved the sleeve of my top above my elbow to prevent the clothing from catching fire. But the burner was at the highest heat making it very difficult to get into a position with a pair of pliers to remove the broken metal piece from the shaft and turn the burner off.

    Model
    KFED500ESS
    Bought from
    Best Buy
    Bought
    Sep 27, 2021
    Where
    Fairborn, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 70, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jun 16, 2022, sent to the company Jul 12, 2022, published by CPSC Jul 26, 2022

    The product, in the report: Induction Cooktop

    High voltage arc internal to KitchenAid Induction Cooktop

    The following narrative is submitted to address the missing information in Report No. [REDACTED] which describes the Risk of Harm due to the High Voltage discharge within the KitchenAid Induction Cooktop. • Description of Risk of Harm • The electrical arc of this event exceeded the safety fuse limits of 25 amps and 250 volts. • Fire, o This release was a significant event in that the arc flash and associated bang startled several people in the area and made the cooktop internal components release smoke and sum coating material. • Severe burns to the skin and underlying tissue. • Cardiac Arrest o A 240VAC power point is at a dangerous voltage and more than capable of driving a very dangerous current that is potentially lethal through the body

    Reference: OHSA

    Model
    KICU209Xss00
    Serial number
    902025045010
    Bought from
    whirlpool inside pass
    Bought
    Sep 5, 2020
    Where
    Ormond Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 71, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Apr 5, 2022, sent to the company Apr 26, 2022, published by CPSC May 10, 2022

    The product, in the report: Kitchenaid electric double wall ovens. Model number KODE500ESS04. Serial number D84706523

    Kitchenaid double electric wall oven Model number KODE500ESS04. Three minutes into preheating the oven, I heard a loud screeching sound. I looked over to the ovens and saw it was bright red--- like a blow torch and smoking. I ran over and turned the oven off at which time the control panel shorted out. The rear heating element came apart in pieces. There was ashy dust covering the interior. This happened in the upper oven. I realized after, I could possibly have been electrocuted when I turned off the oven. If I hadn’t been in the kitchen, my house might have burned down. This is not an isolated incident---I went back to Lowe’s website to read the reviews on this oven and found a consumer had the same thing occur only it was in the bottom oven. Kitchenaid needs to rectify their design and make sure they are not using substandard parts. Their quality control department certainly needs some oversight. I have owned this wall unit less than 3 years.

    Model
    KODE500ESS04
    Serial number
    D84706523
    Bought from
    lowes, California
    Bought
    Jun 27, 2019
    Where
    Highland, California: Home/Apartment/Condominium
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Apr 2, 2022, sent to the company Apr 6, 2022, published by CPSC Apr 20, 2022

    The product, in the report: Black and stainless steel KitchenAid glass top electric stove.

    Appliance electrical fire and short circuit property damage. Two oven fires and two electrical fires with improperly installed Home Depot KitchenAid glass electric stove as a military veteran!

    Model
    KFEQ500ESS
    UPC
    171425527
    Serial number
    R63410816
    Bought from
    Home Depot
    Bought
    Sep 7, 2016, about then
    Where
    Tama, Iowa: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Feb 23, 2022, sent to the company Feb 25, 2022, published by CPSC Mar 11, 2022

    The product, in the report: KitchenAid - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless steel

    Kitchen Aid oven door inside glass exploded after I heated a frozen clam dinner

    Model
    KFED500ESS
    Serial number
    DA4002365
    Bought from
    Best Buy
    Bought
    Nov 9, 2021
    Where
    Seminole, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Feb 7, 2022, sent to the company Feb 22, 2022, published by CPSC Mar 8, 2022

    The product, in the report: Smooth top four burner electric range with oven.

    My husband and I, both seniors, purchased a new KitchenAid range, model # KFEG500EWH4 and Serial #RA4310727, from WDC in Oxnard, CA. We ran the oven at 350 degrees for one hour. The area behind and above the range handle became so hot that one could not leave a hand on it. A child would definitely be burned. The handle, of course, is right in the front. The entire unit became very, very warm giving off much heat into the kitchen. We feel this model is poorly designed, a definite burn , and possibly a fire hazard. We have purchased many KitchenAid products over the years including ranges, but this one definitely does not come close to the previous quality. It would not be safe regardless of brand.

    Model
    KFEG500EWH4
    Serial number
    RA4310727
    Bought from
    WDC, California
    Bought
    Jan 12, 2022, about then
    Where
    Camarillo, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. No incident, no one hurt

    Made Jan 17, 2022, sent to the company Jan 20, 2022, published by CPSC Feb 3, 2022

    The product, in the report: Kitchenaid Double electric 30 inch wall oven.

    I was in the other room and heard a sound as if something fell. I walk into the kitchen to find the outer door of my double oven shattered suddenly.

    Model
    Model KEBC208KSS0
    Serial number
    Xu1200588
    Where
    Marietta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  48. No one hurt

    Made Dec 14, 2021, sent to the company Dec 16, 2021, published by CPSC Jan 3, 2022

    The product, in the report: Kitchenaid built-in double oven with blue interior, 30”

    We (my wife and I) were using the self-cleaning mode of one of our Kitchenaid built-in double ovens. About half way through the cleaning, we heard a loud explosive sound. The inner glass of the oven had completely shattered.

    Model
    KODE500ESS04
    Serial number
    D93209934
    Bought from
    Factory Builder Stores
    Bought
    Sep 1, 2019, about then
    Where
    Corpus Christi, Texas: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. No incident, no one hurt

    Made Oct 26, 2021, sent to the company Oct 28, 2021, published by CPSC Nov 12, 2021

    The product, in the report: KitchenAid Electric Downdraft Radiant heat cooktop MODEL KECD807XSS01, SERIAL NUMBER D51007674 MODEL KECD807XSS01, SERIAL NUMBER D51007674

    Last night I smelled something burning and came downstairs to find my KitchenAid electric stovetop burner on very hot EVEN THOUGH NO ONE TURNED IT ON AND THE POWER LIGHT WAS OFF. Luckily (?) it was melting a plastic Halloween decoration on the stovetop – the smell of burning plastic alerted me to the fact that it was on.

    I thought maybe one of my sons had shoved something on the counter to cause the cooktop burner dial to be just slightly out of the OFF position so i jiggled the knob/dial to make sure it was securely in the OFF position and left again to tuck the children into bed.

    I came back down to check it an hour later and it was STILL red hot even though the power light was still off and the burner control/dial was in the OFF position. I turned the dial/knob all the way around to assure myself for good that it was in the OFF position and sat down with my computer in the kitchen to work for 2 more hours, assuming it would definitely be OFF by then but went I back it was STILL HOT. At that point I gently pressed the knob and heard a gentle pop sound and then BURNING ODOR AND SIZZLING AND SMOKE coming out from around each burner knob. I ran to the garage and flipped the breaker and it FINALLY went off. Now, tonight I looked to see whether others had experienced safety issues with this cooktop and I see that there was a recall in 2019 for this exact same reason – however MY COOKTOP IS NOT LISTED IN THE RECALL!!!! Also, the recall information did not mention that anyone experienced the complete inability to power off the cooktop once it spontaneously turned itself on.

    MY MODEL NUMBER NEEDS TO BE ADDED TO THE RECALL. IT IS MODEL KECD807XSS01, SERIAL NUMBER D51007674

    Model
    MODEL KECD807XSS01, SERIAL NUMBER D51007674
    Serial number
    MODEL KECD807XSS01, SERIAL NUMBER D51007674
    Where
    Huntersville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 3, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  50. No one hurt

    Made Oct 20, 2021, sent to the company Mar 9, 2022, published by CPSC Mar 23, 2022

    The product, in the report: electric, double wall oven

    After the technician installed the oven, he turned it on (for the burn-off period), which is part of the diagnostics. The technician stayed at the consumer’s home for couple hours and informed her that this was done as a normal procedure. However, the oven would not turn off, before he left. The instructions indicate that the oven needed to operate for a period time before the first use. The consumer attempted to turn off the range later, but was not able to do so.

    Her husband stayed up overnight, because of their fear of this range. The next day, the consumer tripped the circuit breaker to turn the oven off.

    The manufacturer sent a technician back out to diagnose the oven. That technician also called the company to discuss the issue. The technician and the manufacturer’s rep. told her that she should discontinue use of the oven and they would replace it for her with a new one.

    The consumer claims that the mfr’s tech. indicated that due to Covid, they don’t have the level of quality control that they previously did and many ovens are having a variety of problems.

    The consumer has not been able to use her oven since the end of May 2021.

    Model
    KODE507ESS05
    Serial number
    DA1104385
    Bought from
    Caldwell TV & Appliance
    Bought
    Jan 15, 2021, about then
    Where
    Hickory, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Oct 12, 2021, sent to the company Feb 24, 2022, published by CPSC Mar 10, 2022

    The product, in the report: Induction cooktop

    Caller is reporting that the induction top on the range burnt out after 5 years of use, the unit had started emitting smoke. He contacted the retailer and a service technician advised that the induction was bad and that they did not have any parts to repair it. Caller stated that after he purchased a replacement induction top he noticed that it had burnt out and the technician had missed that part.

    Caller stated that he contacted the manufacturer and they advised him that since he worked on the unit they could not assist him. Caller feels that this unit is a fire hazard and should be reported.

    Model
    KSAID900ESS0
    Serial number
    R61810048
    Bought from
    Mahlanders Appliance, South Dakota
    Bought
    Mar 18, 2016
    Where
    Hartford, South Dakota: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  52. Hurt, care not known

    Made Sep 13, 2021, sent to the company Oct 4, 2021, published by CPSC Oct 19, 2021

    The product, in the report: Electric range/oven

    Caller stated that the stainless steel part of the cooktop gets extremely hot when the oven is on which caused him to received minor burns. He stated that he contacted the company and they informed him that they would sent out a service technician.

    Caller stated that he noticed this incident about the 3rd time he used it, he is concerned for children and that this unit should not be sold.

    Model
    kfeg500eff
    Serial number
    ra2841142
    Bought from
    Grand Appliance, Wisconsin
    Bought
    Jul 28, 2021
    Where
    Baraboo, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  53. No one hurt

    Made Jul 31, 2021, sent to the company Aug 3, 2021, published by CPSC Aug 17, 2021

    The product, in the report: Kitchen-Aid electric glass cooktop model number KECC507R, black, 30-inch smooth surface drop-in cooktop. Rotating knob controls.

    One burner element on the glass cooktop turned on overnight while we’re sleeping when all the control knobs were off. The power indicator was off when I found the glowing hot cooktop. A hot pad under drying dishes caught fire.

    Model
    KECC507R
    Serial number
    D13476801
    Where
    Nashville, Tennessee: Unspecified
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Sep 23, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Kitchenaid (black) oven with glass cooktop

    Within the past 2 months, burners on the cooktop have turned themselves on high. The latest occurrence happened yesterday and almost caused a kitchen fire. Each occurrence, the knob correlating with the burner(s) is in the locked “off” position.

    Model
    KESS907SBL06
    Serial number
    D32389978
    Where
    Woodbridge, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  55. Hurt, no treatment

    Made Sep 19, 2020, sent to the company Oct 13, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Kitchenaide downdraft oven and cooktop Model KSEG950ESS

    Was using cooktop 9-12-20 fan turned on by itself followed shortly by two large explosions and fire coming out of top vent-- electric burning smell then circuit breaker blown. If I would have been over cook top could have been more seriously injured then the ringing ears and headache. This is obvious manufacture defect not just time/use/age defect. I am concerned others could be seriously injured or extreme fire damage potential. Other models have been recalled but I do not see this particular model on recall list. Cooktop manufacturer contacted (Whirlpool). They offer no help or resolution.

    Model
    KSEG950ESS
    Serial number
    R52610516
    Bought from
    Arnolds Appliance
    Bought
    Aug 30, 2015
    Where
    Woodinville, United States Minor Outlying Islands: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaide downdraft range, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  56. Hurt, no treatment

    Made Sep 9, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Kitchenaid Electric Glass Cooktop Model KCES556HSS00

    Our electric Kitchenaid glass cooktop was installed in December 2018. Since then, we have had episodes where one burner turned on by itself. This event is always preceded by power outages. Yesterday, our power was flickering off and on. The power outage had turned on three burners this time. There was a kitchen towel, a plastic-handled knife, and a piece of plastic near one burner. All three items burned or melted, filling my house with smoke. This is the first time that three burners have been turned on. We suspected the burners were mistakenly turned on by a cat, so we always kept the stovetop controls locked. Prior to yesterday (9/8/2020) we had no idea there was a recall. Our unit was registered and we utlized the Kitchenaid app.

    Model
    KCES556HSS00
    Serial number
    D83504052
    Bought from
    Best Buy
    Bought
    Dec 1, 2018
    Where
    Crowley, Texas: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  57. No one hurt

    Made Jul 15, 2020, sent to the company Aug 25, 2020, published by CPSC Sep 9, 2020

    The product, in the report: Kitchenaid dual oven electric Model Kode500esso4

    Incident involves Kitchenaid dual electric ovens. Product was purchased in May 2019. After a few months, I was alarmed to find a loose screw on a tray of French fries. I contacted the manufacturer, Whirlpool, and they sent out a service company as the product was still within the 1 year warranty. The repairman told me that they had never encountered this issue and proceeded to re-insert the screw. A few months later, I found another screw on July 13, 2020 after removing a cake. Fortunately, I found the screw at the bottom of the oven and not in the cake after someone inadvertently bit it. I again contacted Whirlpool and they are again sending out a repairman. Based on my conversation with the customer service rep, this seems to be an unknown issue and there is no sense of urgency to identify or correct this issue.

    I believe this is unacceptable risk and I am no longer comfortable using this oven due to the risk to my family.

    Model
    Kode500esso4
    Serial number
    D838 18282
    Bought from
    Pacific Sales, California
    Bought
    May 1, 2019, about then
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Feb 7, 2020, sent to the company Feb 26, 2020, published by CPSC Mar 11, 2020

    The product, in the report: Kitchenaid Built-in Combo/oven. Oven/Microwave

    We have a Kitchenaid Wall oven and microwave, Model No.KOCE500EBS. We have owned the oven for two years. This morning, I used the “self-clean” creature for the first time. About 1 hour into the self-clean cycle, the inner glass widow of the oven exploded, scattering glass all over the interior of the oven and sending glass shards on to our kitchen floor.

    Model
    KOCE500EBS05
    Serial number
    071016843
    Bought from
    Pacific Sales
    Bought
    Jul 15, 2017
    Where
    Fullerton, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  59. Hurt, no treatment

    Made Jan 22, 2020, sent to the company Feb 21, 2020, published by CPSC Mar 6, 2020

    The product, in the report: Electric induction range, double oven.

    Kitchen aid stainless steel range with sharp edges on vents, around inside oven doors, under cook top and under control panel. Fingers cut on vent when opening top oven. Cut fingers when cleaning stainless under control panel.

    Model
    KFID500ESS02
    Serial number
    D92302386
    Bought from
    Home Depot, California
    Bought
    Jun 23, 2019
    Where
    Gilroy, California: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  60. First aid

    Made Dec 13, 2019, sent to the company Jan 14, 2020, published by CPSC Jan 29, 2020

    The product, in the report: Kitchenaid built-in electric single oven model KOST100ESS.

    Kitchenaid oven model KOST100ESS. Cleaning up a spill that dribbled down front oven, I grasped bottom of door stainless trim piece resulting in slicing my finger. It felt like a razor blade. Major safety issue resulting in a deep laceration. When I reported to Kitchenaid they sent a tech out to look at it. He showed me where he had scar from similar and mentioned there are other similar sharp edges when techs are working on ovens. I do have photo to share of laceration and also shared with KitchenAid

    Model
    KOST100ESS
    Serial number
    D63206180
    Bought from
    Lowe’s, Connecticut
    Where
    Bethel, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  61. No one hurt

    Made Sep 29, 2019, sent to the company Oct 21, 2019, published by CPSC Nov 4, 2019

    The product, in the report: Kitchen aid serial #R43410436 model# KERS202BSSI Electric range

    Purchased a Kitchen aid stove serial#R43410436 Model #Kers202BSSI in 2014. It came with a 1yr warranty which I chose not to extend since I had problems from day 1. I fought to make them extend 6 months which they did. Since that time I have had multiple problems that they covered as SAFETY but the last two could have caused a major problem.

    The last 3 issues were electric causing potential fires. All were averted but very scary. The first time enclosed element caught fire. They replaced it no questions asked remember no warranty that was in ? a few years back. In 2019 the replaced element again caught fire around Easter. Then again in June 2019 the stove was on preheat low and one top burner on low. Hurt loud bang all power in house went out, we immediately unplugged stove from its own 3 pronged plug which is on its own fuse. Yet entire house blew and took awhile before power could be reset. Once again they sent someone out this time to replace element again BUT technician stated wires in back were too close and needed to be separated and that is how it caused power outage. He returned a week later corrected it and replaced element. On Friday Sept 27th I was baking at 350degrees turned off oven. It was off for 20 minutes. Getting ready for work and smelled burning went to check and saw stove was flashing DEFAULT TURN OFF POWER. The stove was extremely hot all over had difficulty moving stove out to pull plug.

    I then started attempting to call Whirlpool, Kitchen aid, May tag no one answers. Their online doesn’t reply corporate safety didn’t reply. I eventually got through by bypassing a different choice of numbers. I eventually sneaked into the executive line and spoke to a [REDACTED][REDACTED]. He states they will replace stove at 65% of MRSP cost.

    My issue is it has been an issue that they must be aware of or why keep fixing with no warranty. They put myself and family at risked. I would like answers and a new stove as I know this one has been a lemon from day one in 2014. I do not want anyone else to be at potential risk. I speak up but many maybe have been fixing on their own or bought new.

    Thank you [REDACTED]

    Model
    KERS202BSSI
    Serial number
    R43410436
    Where
    Manchester, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Sep 25, 2019, sent to the company Oct 18, 2019, published by CPSC Nov 1, 2019

    The product, in the report: 36” Radiant Electric Cooktop

    Cooktop turned itself on after a very short residential electrical power outage

    Model
    KCES956HBL
    Serial number
    D84609341
    Bought from
    Home Depot
    Bought
    Mar 1, 2019, about then
    Where
    Dahlonega, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Sep 17, 2019, sent to the company Sep 27, 2019, published by CPSC Oct 11, 2019

    The product, in the report: touch panel cooktop

    We had a power outage during a thunderstorm, and the next morning my cooktop had turned itself on. The left rear burner was cycling on and off and the keypad was dark. I had to cycle the power with breaker. It’s a Kitchenaid model KCES950HS00 and is being recalled.

    Model
    KCES950HS00
    Serial number
    D84902736
    Bought from
    Home depot
    Bought
    Dec 12, 2018
    Where
    Roswell, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Sep 15, 2019, sent to the company Oct 8, 2019, published by CPSC Oct 23, 2019

    The product, in the report: Kitchen Aid Electric Range Architect Series II, Model # KESS907; Glass Cook Top.

    I own a Kitchen Aid Electric Range with a glass cook top. On August 1, I returned home to find the back right burner on high. It had apparently been on for hours as a dish of butter in an upper cupboard two feet away was melted. I recently read an article about stating “...cooktop surface elements can turn on by themselves, posing burn and fire hazards”. KitchenAid was cited as one of the brands having this problem. My model number is KESS907 and was purchased approximately June 2015.

    Model
    KESS907XSP02
    Serial number
    D33248070
    Bought from
    Florida Builders Appliances
    Bought
    Jun 1, 2015
    Where
    Estero, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  65. Hurt, care not known

    Made Sep 11, 2019, sent to the company Oct 10, 2019, published by CPSC Oct 25, 2019

    The product, in the report: Kitchen aid Electric oven

    Submitter says that the oven was on self-clean when him and his wife heard an explosion. The glass from the oven shattered and there were glass shards all over the kitchen floor and the oven. The floor was damaged due to the hot glass shards.

    Submitter received minor cuts and burns when attempting to clean the hot glass shards. No medical treatment was needed.

    Submitter believes this exploding glass could have caused severe injury or death to anyone who was in proximity to the oven at the time of the explosion.

    Model
    KEBS207SSS04
    Serial number
    D1372721
    Bought from
    Came With Home
    Where
    Glenview, Illinois: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  66. No one hurt

    Made Aug 13, 2019, sent to the company Aug 20, 2019, published by CPSC Sep 4, 2019

    The product, in the report: Kitchenaid electric cooktop

    We had installed with recent house purchase Kitchenaid KCES956HSS00 electric cooktop. Oe day we returned home and electric burner had turned on spontaneously but fortunately did nto cause a fire. This has occurred a second time now two weeks later

    Model
    KCES956SS00
    Serial number
    D84404493
    Bought from
    builder
    Bought
    Apr 30, 2019, about then
    Where
    PONTE VEDRA, Florida: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kichenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Jul 6, 2019, sent to the company Jul 25, 2019, published by CPSC Aug 8, 2019

    The product, in the report: Kitchenaid Cooktop Model KCES950HBL00 S/N D83604498

    I purchased a Kitchenaid Cooktop stove 11December18. The model number is KCES950HBL00. This unit turns itself on randomly. One time it turned on while we were on vacation. The large burner was on and the surrounding wall was too hot to touch. We have no idea how long it was on.

    Model
    KCES950HBL00
    Serial number
    S/N D83604498
    Bought from
    Spencers
    Bought
    Dec 11, 2018
    Where
    Scottsdale, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jun 26, 2019, sent to the company Jul 19, 2019, published by CPSC Aug 2, 2019

    The product, in the report: KitchenAid 30 inch 4 element electric downdraft slide-in range

    I have a KitchenAid 30 inch, 4 element electric downdraft range. About 2 weeks ago, my boyfriend was putting away dishes from the dishwasher and brushed up against the control knobs for the elements. He did not realize he had even touched it, let alone turned it on until the stovetop started smoking from one of the cutting boards that was on it. I had thought it was just a fluke, a random occurrence. However, this morning the same thing happened to me. I don’t even remember brushing up against the stove as I was only making coffee and our coffee pot is no where near the control knobs. But as soon as I walked back into my kitchen not even 5 mins later, I knew something was wrong because I smelled the same smell again. One of the other elements was on and burning a cutting board. It was not the same element my boyfriend had turned on. I am deeply concerned about this because if I ended up doing it, anyone could. I am concerned a child could rub up against it and accidentally turn on an element. Not to mention whether a child or adult turns it on accidentally, there is potential for personal injury especially if you do not know the stovetop is hot, and the major issue which is something catching fire and burning a house down, which could be fatal. I implore you to please look into this matter. I would hate to see anyone get hurt or injured because of this.

    Model
    KSEG950ESS2
    UPC
    Don’t know
    Serial number
    R84412010
    Bought from
    Durocher’s Appliance, Michigan
    Bought
    Dec 1, 2018, about then
    Where
    Maumee, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 11, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made May 13, 2019, sent to the company May 21, 2019, published by CPSC Jun 5, 2019

    The product, in the report: KitchenAid Double Oven (Electric) model KFED500ESS

    While using a KitchenAid brand oven with model number KFED500ESS, one of the knobs controlling the heating elements broke off while attempting to turn the knob to the off position. This prevented me from safely turning off the oven heating element, and could have resulted in injury or property damage. After turning the element off using a wrench, I looked at the knob to identify why it broke and it appears that the knob is made of a very thin plastic, which broke under the heating-cooling stress of being near a high-temperature area such as the spot above the heating elements of an oven. This is a danger, as KitchenAid has defective control knobs on their ovens which can prevent the users from safely turning them off if the knob were to suffer a failure. The age of this oven is only 14 months, and was pruchased new from the store, previous ovens I have owned have never suffered a failure such as this even when going beyond 10 years of frequent use.

    Model
    KFED500ESS
    Bought from
    Lowes
    Bought
    Apr 1, 2018, about then
    Where
    Oviedo, Florida: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Mar 11, 2019, sent to the company Apr 9, 2019, published by CPSC Apr 23, 2019

    The product, in the report: cooktop

    The consumer has a safety concern about her Kitchenaid cook top. On 3/3/2019, the consumer stated that she had a power outage. When the power came back on, two out of five burners on her cooktop were on. The cooktop was not in use when the power went out. The consumer contacted service and was told to turn the circuit breaker off and then turn it back on.

    (03/03/2019)The consumer contacted the manufacturer and was transferred to the Safety Department. She explained the incident and was advised that sometimes that happens. The consumer was also advised that turning the circuit breaker off and on resets the circuit board. She was also advised that they did not consider the incident a fire issue.

    The consumer contacted the Safety Department again to advised them that the product is unsafe and wanted a refund and the product removed from her home.

    The consumer still has the product but is waiting for Kitchenaid to contact her to arrange for the removal of the cooktop.

    Model
    KCES950HBL00
    Serial number
    D83508560
    Bought from
    Best Buy, Texas
    Bought
    Feb 4, 2019
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Mar 6, 2019, sent to the company Mar 14, 2019, published by CPSC Mar 28, 2019

    The product, in the report: Double Self Clean 27” Built-in Oven - Black

    I was self cleaning my KitchenAid Upper oven when I heard a loud explosion and saw glass covering my kitchen floor. The inner glass shattered for no apparent reason and could have caused an extremely dangerous situation if someone was standing close to the oven at the time this happened. I am totally devastated and do not know what to do. I have been trying to contact the company with no success. I have searched and saw similar problems people had with this oven and they also said they have no success solving this problem. Any help would be greatly appreciated, thank you

    Model
    KEBK276SBL04
    Serial number
    DY2599470
    Bought from
    Best Buy
    Bought
    Jul 28, 2009
    Where
    Hamilton, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Jan 3, 2019, sent to the company Feb 6, 2019, published by CPSC Feb 22, 2019

    The product, in the report: KitchenAid Built-In Electric Convection Oven Model No. KEMC308kSS01. Serial No. XR3502585.

    On 1/2/19, i preheated my oven to 350 degrees and later bumped up the temperature to 400 degrees. I was heated up some taco shells. I opened up the oven door to check on the food and the glass outer door shattered and glass started popping from the door.

    I have a KitchenAid Built in Electric Convection Oven - Model No. KEMC308kSS01 / Serial No. XR3502585.

    Model
    KEMC308kSS01
    Serial number
    XR3502585
    Bought
    Jun 1, 2004
    Where
    Sherwood, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand KtichenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Jul 9, 2018, sent to the company Aug 16, 2018, published by CPSC Aug 30, 2018

    The product, in the report: slide-in electric range

    (07/07/2018) The consumer purchased the product on July 5th. When it was delivered on July 7th, he noticed a scratch on the glass top after the movers had slide the range in place. The consumer rejected the new range.

    When the movers tilted the range upwards to slide it back out, the exterior glass on the oven door blew out. Glass shards flew about 12 feet per the consumer.

    There were no injuries.

    Model
    KSEG700ESS
    Serial number
    unknown
    Bought from
    Orville’s Appliances, New York
    Bought
    Jul 5, 2018
    Where
    Amherst, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Feb 8, 2018, sent to the company Feb 20, 2018, published by CPSC Mar 6, 2018

    The product, in the report: KitchenAid Self-Cleaning convection double electric wall oven

    While cooking in our oven (KitchenAid Model#KODE500ESS00) we heard a loud popping sound. Upon investigation, we found that a large shard of porcelain enamel had broken away from the lower cavity of the oven. At closer inspection, several more sharp pieces of broken enamel were found.

    If ingested, the sharp enamel could cause extreme physical harm.

    Although there are multiple customer reviews/complaints (over a period of several years) concerning this same occurrence, I see no recalls issued for this KitchenAid appliance.

    A Whirlpool/KitchenAid certified technician came to our house. He spoke directly with Whirlpool and was told that it was “simply cosmetic” and the company could send out a touchup paint to fix the problem.

    It is the SAFETY of my family and of other consumers who have purchased the same defective oven that I’m concerned with.

    Model
    KODE500ESS00
    UPC
    883049362380
    Serial number
    D53818389
    Bought from
    Lowe’s
    Bought
    Nov 13, 2015
    Where
    monroe, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Nov 24, 2017, sent to the company Dec 4, 2017, published by CPSC Dec 18, 2017

    The product, in the report: Electric double wall oven

    About 3 hours after starting the self-cleaning feature of my KitchenAid model KEBS207SBL02 electric double wall oven, the inner glass shattered on the top oven. It created quite a mess the day before our Thanksgiving gathering.

    This oven is approximately 9 years old.

    Model
    KEBS207SBL02
    Serial number
    XW3200192
    Bought from
    Petrillo’s Appliances
    Bought
    Aug 27, 2008
    Where
    North Wales, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Oct 4, 2017, sent to the company Oct 26, 2017, published by CPSC Nov 9, 2017

    The product, in the report: Kitchen Aid Electric Range

    A fire started in the heating element of a Kitchen Aid electric range oven. Shortly after turning the oven on, a buzzing electrical type sound was heard and then a small flame was seen on the heating element in the oven. The oven was turned off and the flame extinguished.

    After the incident, the consumer saw that the heating element appeared to have been welded in four places and the fire came from one of those weld points. The consumer was concerned the heating element had been broken prior to his purchase of the range 7-8 years ago, and it had been poorly welded back together for sale.

    Model
    KERC500HBT3
    Bought from
    Brands Mart USA
    Where
    Lantana, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Aug 9, 2017, sent to the company Aug 17, 2017, published by CPSC Aug 31, 2017

    The product, in the report: KitchenAid Superba Built in Electric oven/convection oven with upper microwave/convection oven. Stainless Steel Model KEMS308SSS02 Serial No. XW4405014

    KitchenAid wall oven, made in October 2008, and used starting in March 2009 has spontaneously shattered the glass in the oven door. The model is KEMS308SSS02 and serial number of XW4405014.

    I have never used the self cleaning feature of the oven. The oven door has never been compromised or disturbed in any manner.

    While preheating the oven to 350 degrees on dinner time. The oven door glass shattered and glass flew all over the floor and inside of the oven while the temperature was around 200 degrees.

    This unexpected shattering of glass is not safe for adults, children, or pets.

    Model
    Model KEMS308SSS02
    Serial number
    Serial No. XW4405014
    Bought from
    Ferguson’s, Minnesota
    Bought
    Mar 1, 2009, about then
    Where
    Eveleth, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Jul 16, 2017, sent to the company Oct 13, 2017, published by CPSC Oct 27, 2017

    The product, in the report: Kitchenaid Architect 30-in self-cleaning freestanding induction range in stainless steel with a model # KIRS608BSS0 and S?N R34312238

    As part of a complete kitchen remodel in 2013, we bought an entire suite of Kitchenaid appliances. The Kitchenaid Architect 30-in 6.2 cu ft Self Cleaning Freestanding Induction Range in stainless steel (Model KIRS608BSS0, and S/N R34312238) has been a nightmare from the very beginning. The repairs have been too numerous to count. Today, however, I have become fearful of using my induction range. I was cooking, in an induction pan I’ve used many times, on the right rear burner. About 10 minutes after turning the burner on, I saw a very bright arc form between the surface of the cooktop and the pan, with a simultaneous loud popping noise that brought everyone running to see what had happened. The burner shut itself off, and stopped working.

    Model
    KIRS608BSS0
    Serial number
    R34312238
    Bought from
    Lowe’s, Ohio
    Bought
    Dec 5, 2013
    Where
    North Olmsted, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Jun 26, 2017, sent to the company Jul 5, 2017, published by CPSC Jul 19, 2017

    The product, in the report: KitchenAid stainless steel double wall oven.

    We have a Kitchen Aid double wall oven. We were having a party so I was heating both ovens to cook pizzas. The oven temperature was warming to 450 degrees. All of a sudden there was a loud pop and then the oven glass on our lower oven shattered all over the inside of the oven and fell outside of the oven onto the wood floor. Our kitchen was crowded with people but luckily no one was hurt by the hot glass.

    Model
    KEBS277SSS
    Bought from
    Contra Costa Appliance and Kitchen Center, California
    Bought
    Jul 8, 2010
    Where
    Orinda, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made May 5, 2017, sent to the company May 15, 2017, published by CPSC May 30, 2017

    The product, in the report: Kitchenaid 30” convection walloven/white. Model KEBS107SWH purchased August 2008.

    Kitchenaid Oven glass door exploded. Model KEBS107SWH purchased August 2008.

    We were just heating up the over to 350 degrees to bake a cake. Glass door exploded. Nobody was hurt, but it was terrifying.

    We have contacted Kitchenaid to tell them.

    Model
    KEBS107SWH
    Bought from
    Florida Builder Appliances
    Bought
    Aug 22, 2008
    Where
    Sarasota, Florida: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Mar 16, 2017, sent to the company May 4, 2017, published by CPSC May 18, 2017

    The product, in the report: Electric Range

    This consumer is reporting that her electric range glass oven door exploded. She purchased this range December 2012 from an appliance sales retailer in Ft. Myers, Florida and had no problems with it until March 16th, 2017. The morning of March 16th, 2017 the consumer placed her range on the cleaning cycle then after approximately one hour she heard a sound like an explosion or very loud crash. She and her husband rushed to the kitchen where they saw glass all over their kitchen and viewed that the inside door had exploded with the glass coming out through the bottom of the outside glass. The range was immediately turned off. She is reporting this incident as a severe hazard of laceration injury. There are no injuries being reported at this time. She contacted the manufacturer who advised the caller that this situation had been a problem with this model. the only thing they could do is schedule repair at the consumer’s expense of $311.29 which she has scheduled but which she believes is totally unfair. She has filed a claim with FTC.

    Model
    KEBS20855504
    Serial number
    D15139790
    Bought from
    Good Deals Appliance, Florida
    Bought
    Sep 15, 2012, about then
    Where
    Ft Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Jan 9, 2017, sent to the company Jan 25, 2017, published by CPSC Feb 8, 2017

    The product, in the report: KitchenAid 30” Single Wall Oven with Even-Heat™ True Convection

    1. What happened to prompt your Report? My wife ran the self-cleaning feature of our ~16-month-old oven for the first time. Approximately two hours into the procedure, she attempted to turn on the oven light (which she discovered the oven refuses to do during self-cleaning), and the inner pane of glass in the door shattered. (I can only assume that her presence caused some very minor shift in pressure/vibration/etc that was the proverbial straw that broke the camel’s back.) Some of the glass fell out the bottom vent onto the floor, though much of it remained in the oven. Upon opening the door (after the oven had cooled), more glass fell onto the floor, as well as between the door and oven, between the gasket, etc.

    2. What type of product(s) were being used? KitchenAid 30” Single Wall Oven with Even-Heat™ True Convection (KOSE500ESS00)

    3. Who was using the product(s)? My wife was using the oven.

    4. How were the product(s) being used? The automatic self-cleaning cycle was being run.

    5. Was there a harm or risk of harm, such as an injury, illness, or death? How did the harm or risk occur? There was (and is) risk of harm from glass particles being stepped on or ingested (either by pets or infants eating off the floor, or by anyone from food prepared in the oven in the future).

    Model
    KOSE500ESS00
    UPC
    883049327143
    Serial number
    D52418611
    Bought from
    LOWES STORE 2627, Minnesota
    Bought
    Jul 20, 2015, about then
    Where
    Minneapolis, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Jan 9, 2017, sent to the company Feb 6, 2017, published by CPSC Feb 21, 2017

    The product, in the report: KitchenAid Model KODE500ESS Double Wall Oven

    KitchenAid Model KODE500ESS purchased July 15, 2015, from HH Gregg in Naples, FL. Installed by technicians provided by HH Gregg. On January 9, 2017, used the self-cleaning feature for the first time in the upper oven only. Used the shortest cycle available (3.3 hours). About 1.5 hours into cleaning, there was a tremendous blast. Went into the kitchen and found glass everywhere as well as smoke. Could not access the oven as it was too hot. Turned off circuit to oven and called Fire Department. Fire Department made the determination that the unit is defective and that it should be removed immediately. This is not an isolated incident with this model number. KitchenAid is refusing to do anything about it.

    Model
    KODE500ESS
    Bought from
    HH Gregg
    Bought
    Jul 14, 2015
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Dec 21, 2016, sent to the company Dec 30, 2016, published by CPSC Jan 17, 2017

    The product, in the report: DUAL UNIT ELECTRIC WALL OVEN

    while performing a self clean mode on our Kitchenaid KEBS208SSS dual wall oven, the inner glass of the top unit emitted a large BANG , almost like an explosion. We checked the oven and saw that the inner glass panel was split into thousands of fragments of glass. The force was so strong that chards of glass were pushed thru the steel mesh gasket while the oven door was still locked. glass pieces were found on the floor as far as eight feet away. we stopped the self clean process and allowed the unit to cool. hours later we cleaned up the glass pieces with a shop vac. Contacted KItchenaid...very concerned however would NOT cover repair because unit was 7 years old. not willing to accept ownership of a defect in their product. shameful

    Model
    KEBS208SSS
    Serial number
    XW5003192
    Bought from
    LOWES, New Jersey
    Bought
    Jul 4, 2009
    Where
    Paramus, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KITCHEN AID MODEL KEBS208SSS02, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Nov 21, 2016, sent to the company Nov 30, 2016, published by CPSC Dec 14, 2016

    The product, in the report: KitchenAid double wall oven, model # KEBS207SSS, serial #XW3504799

    My KitchenAid double wall oven, model # KEBS2077SSS, serial # XW3504799 - the interior glass panel exploded during the self-cleaning cycle. Unfortunately it’s Thanksgiving week...we ran the self clean on the upper over first, that worked fine. Then we ran the self-clean on the bottom oven, and near the end of the self-clean cycle, the interior glass panel exploded into a million little pieces that started shooting out around the edges of the door, onto our hard wood floor in the kitchen - the little glass pieces were so hot they burned spots into the finish on the wood floors. This was very difficult to clean up and we finally placed large pieces of cardboard on the floor to catch the small glass pieces that kept dropping out around the edge of the door as the glass cooled. The explosion shot glass pieces two or three feet out onto the floor, thank goodness we were in the next room and no one was injured or burned.

    Model
    KEBS207SSS
    Serial number
    XW3504799
    Bought from
    Kansas City Factory Direct Applicances
    Bought
    Nov 28, 2008
    Where
    Leawood, Kansas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Aug 5, 2016, sent to the company Aug 12, 2016, published by CPSC Aug 26, 2016

    The product, in the report: Kitchenaid 36” glass cooktop with downdraft in black Model: KECD867XBL02 Serial: D44901759

    I was using my Kitchenaid 36” glass cooktop with downdraft. I had two burners operating for several pans for approximately one hour (off and on as needed.). After completing my last cooking task, I turned the burners off. Within about 30 minutes, I noticed that the indicator light was on and checked the appliance. Indeed the left front burner was hot and while I stood there it came on (burner turns reddish when heating) and then I heard a wire shorting sound (sizzling/clicking) from the area of the knob on the cooktop. I turned the knob, wondering if it was not turned to a full click but it was surely in the ‘off’ position. I turned it on and then off several times and the shorting sound continued in both positions and the burner remained on. Interestingly this is the second Kitchenaid appliance of the same type which has done this. We just replaced our other cooktop in March 2015 for the same reason. I contacted Kitchenaid about the problem with no reply. Since this cooktop is nearly 4 months out of the warranty, I’m guessing they don’t care. My greatest concern is that this is a fire hazard. Had I not been at home when it occurred, my home may have been set ablaze by a faulty appliance. Or worse, had my family been at home sleeping, we may have all been killed by this faulty appliance. It seems reasonable that one cooktop could go out in this way and it could be a fluke, however, twice with the same appliance from the same company seems like a manufacturing process problem and I feel that Kitchenaid should address that problem.

    Model
    KECD867XBL02
    Serial number
    D44901759
    Bought from
    Lowes, Alaska
    Bought
    Feb 9, 2015
    Where
    Fairbanks, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Jul 25, 2016, sent to the company Aug 4, 2016, published by CPSC Aug 18, 2016

    The product, in the report: Kitchen Aid 30” four burner ceramic down draft cook top

    Cook top burners continue to blow fuses. It is a four burner with two dual burners and a down draft vent. It is a Kitchen Aid Cook Top. After repairing two burners, the hot surface light did not work to warn someone that the burner was still hot. The latest incident was yesterday when a fuse blew and another burner went out. After that, the unit was buzzing so we had to turn off the breaker. We turned the breaker back on and one of the burners would come on without being turned on and the only way to turn off is at the breaker. This will be the fourth time we had the repair guy out to fix something. I spoke with the manufacturer requesting a new cook top but they would not help other than sending someone to repair the unit. I finally forced the manufacturer to extend the warranty for another year. The cook top was purchased in July, 2015 and has only been installed since November of 2015. This is a dangerous unit because the hot surface warning indicator does no function with all burners, now the unit comes on without being turned on and the burners continue to blow fuses with a very loud pop when they blow

    Model
    KECD807XBL01
    Serial number
    D44315533
    Bought from
    Sears Outlet
    Bought
    Jul 15, 2015, about then
    Where
    Rutherfordton, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  88. Not said

    Made Jun 6, 2016, sent to the company Jun 14, 2016, published by CPSC Jun 28, 2016

    The product, in the report: 30” stainless steel electric range

    The inside oven door of my electric range (KitchenAid) shattered while baking cookies at 350 degrees. The range was 6 weeks old and nothing had been dropped on the door prior to its exploding.

    Model
    KSEG700ESS0
    Serial number
    R61019477
    Bought from
    Best Buy
    Bought
    Mar 28, 2016
    Where
    Arvada, Colorado: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  89. No one hurt

    Made Mar 6, 2016, sent to the company Mar 14, 2016, published by CPSC Apr 4, 2016

    The product, in the report: Kitchen Aid Electric Range. Combination convection microwave on top, regular oven on bottom.

    Re: Kitchen Aid electric combination range with convection microwave on top and regular oven on bottom. Newly installed by builder’s vendor 7/2015.

    Situation: On 3/4/16 while roasting vegetables in the lower oven we heard a loud bang. We got up to find that the interior glass oven window had exploded inward into the oven, with some glass ejected onto and across the kitchen floor.

    Result: The entire interior oven glass shattered and dispersed throughout the oven floor. There was also micro glass residue dust in the oven, and glass pellets and a few sharp shards ejected onto and across the kitchen runner carpets and floor.

    Note: We had NOT caused any micro fractures to the glass by closing the door hard, impacting it with the oven racks, dropping something on it, etc.

    Bought from
    Builder
    Bought
    Jul 27, 2015
    Where
    Durham, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Feb 29, 2016, sent to the company Mar 8, 2016, published by CPSC Mar 22, 2016

    The product, in the report: Model KEBS208SSS00 Ser XU1310521 Double oven

    Kitchenaid double oven glass exploded during first use of self cleaning cycle. Glass was not damaged prior to the explosion. Shards of glass went across the room at the time of the explosion and we were cleaning glass for weeks afterward. Kitchenaid would not replace the shattered glass. We are making a second inquiry to request replacement. Kitchenaid is fully aware of the danger of the exploding glass and the fact that the explosion could cause serious injury or worse. This product needs to be recalled and at a minimum, the defective glass should be replaced.

    Model
    KEBS208SSS00
    Serial number
    XU1310521
    Bought from
    In new home, Texas
    Where
    Murphy, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid Model KEBS208SSS00 Ser XU1310521, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Jan 14, 2016, sent to the company Jan 27, 2016, published by CPSC Feb 11, 2016

    The product, in the report: KitchenAid Double Oven, Model KEBS207. Installed in wall. The lower oven (rarely used).

    Purchased a KitchenAid double oven, Model KEBS207, installed by professional. The lower oven is rarely used, less than 10 times in 2 years. Due to a very small amount of spilled cheese on the bottom of the oven, we started the “Self-Cleaning Cycle” on lower oven only for the first time since installation. Went to bed. Awoke 3 hours later to sound of shattering glass and found broken glass on the kitchen floor. The inner glass on the door had shattered at the very end of the cleaning cycle. Nobody around thank goodness. The oven was not excessively dirty.

    Model
    KEBS207BSS
    Serial number
    D31517907
    Bought from
    Pacific Kitchen & Home/Best Buy
    Bought
    Sep 2, 2013
    Where
    Corcoran, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Jan 4, 2016, sent to the company Jan 12, 2016, published by CPSC Jan 29, 2016

    The product, in the report: Kitchen Aid model # KERA205OWH 4 SERIAL # RT4415103 digital oven and stove top.

    For the third time the control panel for the oven has worn out. When this happens the oven “OFF” button no longer works. This should be considered at least a fire hazard and since it is recurring about every two years it should be something that is considered faulty.

    The control panel is a screen printed circuit that wears out with usage. Seeing that they charge over three hundred dollars for a new control panel I feel it is tantamount to a scam. They know the limitations of it and have done nothing to make the situation better.

    Model
    KERA205PWH 4
    Serial number
    RT4415103
    Bought from
    Tatae Appliances
    Where
    Tampa, Florida: Unspecified
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  93. Hurt, care not known

    Made Dec 3, 2015, sent to the company Jan 20, 2016, published by CPSC Feb 6, 2016

    The product, in the report: wall oven

    (12/01/2015) The consumer turned on the oven to use the self cleaning system. She set it for two hours and 30 minutes. During the process,the house started to heat up and there was a terrible smell in the house. Her eyes got teary and watery.

    (12/01/2015)The consumer contacted the firm and was advised that a service person would be out to check the oven on 12/8.

    The consumer neglected, in her original report to speak about that design. The new elec. ovens have the lower elec. element hidden under the floor of the oven. Previously that element was placed on the oven floor. They now have vents below the oven door running the width of the door. When the oven is on, hot air is vented out into the room; and should you be running the self-clean cycle, you have heat of up to 600 degrees. You can imagine the discomfort & side effects to the person in that home.

    All in all, the consumer can’t understand why ovens with this design are allowed to be on the market The consumer believes them to be unsafe & unhealthy.

    [REDACTED]

    Model
    KEBC147VSS02
    Serial number
    D33816431
    Bought from
    Witbeck Home Appilance Mart, Michigan
    Bought
    Dec 7, 2013, about then
    Where
    West Bloomfield, Michigan: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  94. No one hurt

    Made Nov 16, 2015, sent to the company Nov 24, 2015, published by CPSC Dec 9, 2015

    The product, in the report: KitchenAid Double Wall Oven Model: KEMS308SSS00

    Item: Kitchenaid Wall Oven Model: KEMS308SSS00 Serial #: XU4108505

    Oven bought and installed in October 2007 from Sears as part of total kitchen appliance upgrade.

    On 15 November 2015, while using the oven self-clean utility for only the second time since install, the inner glass panel shattered. Glass was shot out the bottom of the oven door, reaching as much as 10 feet distance from the oven. Glass was hot enough to scorch baseboards (flooring is ceramic tile).

    The glass panel was never subjected to any abuse and was kept clean usually by wiping with a damp dishcloth while the oven was at room temperature. Never used chemicals to clean.

    No one was near the oven when the glass shattered, else there would have been very painful burn injuries, and cuts from flying glass.

    To remove all glass particles, oven will have to be dismounted and disassemble to ensure all glass dust is removed from the convection fan system.

    Unsure what KitchenAid will do to remedy. Hopefully, it’s not unreasonable to expect an expensive (~$3200.00) appliance to function as promised?

    Model
    KEMS308SSS00
    Serial number
    XU4108505
    Bought from
    Sears
    Bought
    Oct 30, 2007, about then
    Where
    Burke, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Sep 6, 2015, sent to the company Sep 15, 2015, published by CPSC Sep 29, 2015

    The product, in the report: My Kitchenaid electric oven, Model #KESC300HBL4; Serial #IML0614050

    My Kitchenaid oven (Model #KESC300HBL4; Serial #IML0614050) was purchased in 2003 and has worked well during the time we owned it. Two weeks ago (August 20, 2015) the heating element arced and sparked and broke in two pieces near the back corner. I found a replacement heating element on Amazon, being sold by Virginia Service Supply Co., of Goochland, VA and received that element and connected it. All seemed to be working fine until Saturday Sept 4, 2015, when, out of nowhere the interior glass window popped and shattered while my wife was cooking bacon at just 350 degrees. A glass chunk about 2” long and 1/2” wide along with a lot of fragments broke out and landed in the oven.

    It seems an odd coincidence that both issues happened within 2 weeks of each other and I am shocked that the glass broke at just 350 degrees. Many of the web reports that I have read refer to this issue when they are using the Self Cleaning function.

    Model
    KESC300HBL4
    Serial number
    IML0614050
    Bought from
    Kitchen & Bath Gallery
    Bought
    Dec 1, 2005
    Where
    Raleigh, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Aug 13, 2015, sent to the company Oct 27, 2015, published by CPSC Nov 10, 2015

    The product, in the report: Electric Range Oven

    Kitchenaid electric oven purchased June 2014 from Sears in Illinois.

    This caller is reporting that around August 7th, 2015 her electric range overheated after preheating to 350 degrees then baking for an additional five minutes . The caller became aware that the temperature had escalated past what it had been set at when she heard the glass from the 10” x 10” dish explode.

    She said that the oven had become so hot that it was uncomfortable for her to stand in front of it and the round dish that was in the oven with the exploded dish did not exploded but was brown as if it had been sitting in fire, however there were no flames.

    After this incident of overheating the oven is now not working at all.

    There are no injuries being reported.

    This caller is reporting this incident as a severe burn hazard and states that if the dish had not blown up there could have been a major fire and a possible explosion that could have potentially resulted in injury.

    The caller contacted the manufacturer August 13th, 2015 and was advised that the product is not on recall.

    Model
    KEBS109BSS00
    Serial number
    D35017255
    Bought from
    Sears, Illinois
    Bought
    Jun 15, 2014, about then
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  97. First aid

    Made Jul 23, 2015, sent to the company Jul 31, 2015, published by CPSC Aug 14, 2015

    The product, in the report: KitchenAid - 30” Self-Cleaning Freestanding Electric Convection Range - Stainless-Steel Model: KERS202BSS SKU: 6897326

    I purchased the following product from Best Buy.

    KitchenAid - 30” Self-Cleaning Freestanding Electric Convection Range - Stainless-Steel Model: KERS202BSS SKU: 6897326

    The range was brand new, never used, but was an “Open Box” product as a scratch and dent floor model.

    The product was delivered and setup and turned on for first time use: Bake 350 degrees. I was told to leave it on for about 1/2 hour and then turn it off until I wanted to use it.

    About an hour after turning it off, I leaned against the top to set the timer and the surface was scalding hot, so hot that I thought that the burner was turned on, but it wasn’t. I attempted to open the oven door and the handle was hotter than the surface.

    I called Best Buy, they apologized, found another unit that was brand-new, in the box, never used, and they exchanged it a few days later.

    The delivery folks performed the same setup, turned it on at 350 degrees and left. About a hour later, I decided to bake something. I leaned on the surface to prepare food and was immediately burned again.

    Perplexed, I checked the manual and didn’t see any warnings about not using the surface when the oven was on. I tried the handle and it was insanely hot also.

    I used my cooking thermometer to record the temperatures of both areas and took photographs.

    One picture shows the temperature of the handle area (137 degrees) and one the surface area (113 degrees).

    I did call Best Buy and instructed them to pickup this new, 2nd unit immediately.

    Model
    KERS202BSS
    UPC
    6897326
    Serial number
    W10400397 B
    Bought from
    Best Buy, North Carolina
    Bought
    Jul 15, 2015
    Where
    Charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  98. No one hurt

    Made May 29, 2015, sent to the company Jun 8, 2015, published by CPSC Jun 23, 2015

    The product, in the report: Kitchen-Aid wall oven/microwave combo model# KEMC 308KSSO: s/n XL4405632 while cool, oven door window glass exploded (inner only cracked, middle and exterI or shattered ) tempered safety glass broke into very sharp shards of all sizes from powdere, to pieces several centimeters wide with shard like edges.

    Kitchen-Aid wall oven unit; electric; oven used 1 hour prior, with oven door left open to speed cooling. Apron 1 hour after use the oven was completely cool. Just a moment after closing door the middle of 3 glass door windows exploded. Glass pieces were shards and not typical of tempered safety glass. The interior glass has some cracking and the exterior was completely crazed and making a crackling sound. 30 min later.the outer pane started falling in / out. I gently removed what was left to prevent injury. Unit out of warranty and Kitchen - Aid will not do anything

    Bought
    Dec 1, 2008
    Where
    Franklin, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen-Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made May 8, 2015, sent to the company Jun 18, 2015, published by CPSC Jul 2, 2015

    The product, in the report: Kitchen Aid Electric Oven

    I purchased a new Kitchen Aid Electric Oven on September 6, 2014. The oven was manufactured with a blue porcelain paint covering the entire interior. On May 6, 2015 a large shard of blue porcelain paint was found in food my wife cooked in that oven. If anyone had consumed that paint shard it would have been a medical emergency and might have been fatal. On inspection I discovered that the interior blue porcelain paint has begun to detach from the oven wall in sharp glassy shards. I have attached some photos of the defective paint sharding. On May 7, 2015 I called Kitchen Aid / Whirlpool customer service to report the defect and seek remediation. Kitchen Aid customer service told me that the defect was considered cosmetic and was not covered under warranty. I explained that the defect was a health and safety hazard but they were unmoved. After a cursory internet search I found that this defect is not uncommon and many other people have received the same response from Kitchen Aid customer service. Our oven is unsafe to use and is therefore unusable. I don’t believe any remediation can make it safe again. This defect is an original design and manufacturing defect. This oven should be recalled and affected consumers should be compensated. Thank you.

    Model
    KEBK101BSS00
    Serial number
    D41007731
    Bought from
    Pacific Sales, California
    Bought
    Sep 6, 2014
    Where
    Carlsbad, California: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Apr 4, 2015, sent to the company Apr 13, 2015, published by CPSC Apr 27, 2015

    The product, in the report: Electric Dual convection oven

    Heard pop behind double oven, saw flash. Oven breaker tripped we couldn’t get the breaker to return to normal w/out having oven flash or pop. we decided to pull oven out and we saw that there was an issue w/the wiring behind the oven. There was melted plastic, wires had been fused together. There was soot, melted plastic or rubber underneath the wire box mounted to the wall, there was also soot on the back side of the oven where it met the wall/wiring harness.

    Model
    KEBS277SBL04
    Serial number
    D22820909
    Where
    Advance, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Ktichen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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The state average is 14.3.

Source:

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