Hearth Record

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General Electric electric stoves and ovens

145 reports to CPSC, the latest made Jul 14, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 145reports to CPSC
  • Jul 14, 2026the latest report was made
  • May 17, 2011the earliest
  • 0with the company’s comments
Brand
General Electric
Makers
GE Appliances, a Haier company, GE Appliances & Lighting and GE AppliancesMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (18)

“General Electric Profile”, “GE General Electric”, “General Electric (GE)”, “General Electric Company”, “G.E. (General Electric)”, “GE (General Electric)”, “GE / General Electric”, “General Electric / GE”, “General Electric Applicances”, “General Electric Cafe series”, “General Electric Profile Range”, “General Electric Profile series stove”, “General Electric Spectra”, “General Electric profile”, “General Electric(GE)”, “General Electrice”, “General Electric’s” and “Genrel Electric”

By month

15 reports from August 2025 to July 2026; the most in June 2026, 2. 130 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
July 20261
June 20262
May 20262
April 20261
February 20261
January 20261
December 20252
November 20251
October 20252
September 20251
August 20251
April 20251
March 20252
February 20251
November 20242
October 20242
July 20241
June 20241
May 20241
March 20242
December 20231
August 20231
July 20231
May 20231
January 20231
December 20221
November 20221
September 20222
July 20221
April 20221
February 20221
January 20221
September 20211
July 20213
May 20211
February 20211
January 20211
December 20201
October 20201
July 20201
June 20201
April 20201
February 20202
January 20201
September 20191
April 20191
March 20191
February 20191
December 20181
November 20181
September 20181
August 20181
April 20181
October 20171
September 20171
August 20172
July 20171
June 20172
May 20172
January 20174
November 20161
July 20162
May 20161
April 20161
March 20161
February 20162
December 20153
October 20152
September 20152
August 20151
July 20152
June 20151
April 20151
March 20152
February 20152
January 20152
November 20141
August 20141
June 20142
May 20141
March 20141
January 20141
December 20132
September 20132
June 20132
May 20131
April 20131
March 20133
January 20131
December 20123
November 20121
October 20121
August 20121
July 20121
June 20121
April 20121
February 20121
November 20111
October 20112
September 20111
August 20111
July 20113
June 20112
May 20112

How badly anyone was hurt

  • Hospital admission 1 CPSC: Injury, Hospital Admission
  • Emergency room 3 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 4 CPSC: Injury, Seen by Medical Professional
  • First aid 15 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 6 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 1 CPSC: Injury, Level of care not known
  • No one hurt 98 CPSC: Incident, No Injury
  • No incident, no one hurt 8 CPSC: No Incident, No Injury
  • Not said 9 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jul 14, 2026, sent to the company Jul 17, 2026, published by CPSC Jul 31, 2026

    The product, in the report: Freestanding electric oven

    The oven door(glass) exploded

    Model
    GRF600AVSD
    Serial number
    1011050019
    Bought from
    Home Depot
    Bought
    Apr 18, 2025
    Where
    Unspecified: Unspecified
    Who was involved
    Age 25, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  2. Seen by a doctor or nurse

    Made Jun 26, 2026, sent to the company Jun 30, 2026, published by CPSC Jul 15, 2026

    The product, in the report: GE Profile 30” Induction Slide-In Range in black stainless steel

    The top heating element in the oven shocked me. The oven had been on the “Warm” setting for at least an hour. I was taking something out of the oven when the heating element shocked me. There was a loud snap sound and a bright flash. It left a burn on my wrist.

    Model
    PHS930BP7TS
    Serial number
    ST089408
    Bought from
    Wayfair
    Bought
    Jan 18, 2023
    Where
    Monrovia, California: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  3. No incident, no one hurt

    Made Jun 12, 2026, sent to the company Jun 22, 2026, published by CPSC Jul 8, 2026

    The product, in the report: This is a GE stove profile, electric

    We purchased a GE stove from Lowes in May 18 2026, product number PRF700AYFS. Serial number GD1961132Q. Within a week it felt like when we used the high low and medium settings, on the front burner, the low and medium seemed to be running rather high..Within a few days, the low and medium settings would not respond whatsoever to a low and medium directive, But went directly to extremely high. bypassing the directions altogether, jumping immediately to the highest heat, and I think its even beyond the high setting as it looks like theres actual steam coming out of the top of the stove. The lowest setting seems to surpass even a normal high temperature. Seeing as it has an uncontrollable temperature setting, we felt that it presented a potential fire hazard, and we called Lowes. They told us to call GE because it was outside of Lowes 48 hour return policy but well within 30 days of purchase. GE told Lowes to get an RA number from it. But Lowes then called us and told us they would not be getting an RA number until a GE tech was sent out to our home in order to inspect the machine, and we needed to get this stove out of the house because we felt it poses a potentially serious liability Now we have to wait a full week for GE to actually send a check out, get back to Lowes on their answer, and finally decide what to do So we are consequently sitting with a product that arrived defected and potentially very dangerous. We are absolutely caught between GE policy and low policy, with a fire hazard in our home.

    In purchasing this. Lowes literature states that it has a strict 48 hour return policy unless theres a dangerous defect in the product.. I would not have bought this stove at Lowes If I didn’t think I could return it at once if there was a fire hazard involved. I wouldve bought the store elsewhere, but Lowes literature clearly states that it can bypass the 48 hour return policy if there is a dangerous problem. instead of doing this, Lowes is making us take days of back and forth discussions and waiting just to get somebody to pick up and get this stove out of here as we feel it poses an imminent potential safety hazard to our home and our grandchildren.

    ( ive spoken to numerous different people there, and probably logged in 20 phone calls back-and-forth lowes has this conversational footprint for all of it. At this point, we are waiting for a GE tech to come to us in five days after having spoken to them three days ago, so its going into the second week of waiting to have this stove removed. Lowes says that once the tech looks at the stove, he may want to fix it, or he may want to generate an RA so we can return it. But I do not feel I should be stuck with a stove that arrived dangerous, and defected. I think Lowes should be taking the stove back considering the liability and its statement that it will bypass its 48 hour return policy if theres a dangerous product defect. I just wanted to get this on record so other consumers would be aware that this stove may have a serious safety issue that people might be unaware of, and I think people should know about it in order to protect themselves and be aware as this defect could pose a serious liability to unknowing consumers

    Model
    Prf700ayfs
    Serial number
    1961132Q
    Bought from
    Lowes.com
    Bought
    May 18, 2026
    Where
    Huntington, United States: Home/Apartment/Condominium
    Who was involved
    Age 67, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric profile, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  4. No one hurt

    Made May 28, 2026, sent to the company Jun 2, 2026, published by CPSC Jun 16, 2026

    The product, in the report: GE Profile model number P T956BOM1BB, Serial Number TM6 21852Q

    Oven Glass unexpectedly scattered

    Model
    PT956BOM1BB
    Serial number
    TM621852Q
    Bought from
    Lowes
    Bought
    Jan 1, 2008, about then
    Where
    PLAINFIELD, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made May 22, 2026, sent to the company May 28, 2026, published by CPSC Jun 11, 2026

    The product, in the report: Smooth surface 5-element self-cleaning slide-in true convection electric range (fingerprint-resistant slate) (common: 30-in) (actual 29.875-in)

    The oven glass shattered soon after self cleaning.

    Model
    JS760EL1ES
    Serial number
    DL281145Q
    Bought from
    Lowe home improvement
    Bought
    Feb 28, 2018
    Where
    Garner, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 52, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  6. No incident, no one hurt

    Made Apr 16, 2026, sent to the company Apr 20, 2026, published by CPSC May 4, 2026

    The product, in the report: GE 30 in. Smart Double Electric Wall Oven with Self Clean in Stainless Steel

    GE Double Oven Glass Door Shattered During First .I am submitting this report to document a serious safety incident involving a newly purchased GE double oven. The appliance was purchased online on 3/28/26 from Home Depot website and delivered on April 1, 2026. It was installed on April 2, 2026, and first used on April 5, 2026. During the very first use, within approximately one hour of normal operation, the glass door on the lower oven suddenly shattered without any impact or misuse. The oven was being used in a standard manner at normal cooking temperature when the incident occurred. This resulted in glass breaking unexpectedly, creating a dangerous situation with the potential for serious injury. Fortunately, no one was physically harmed, but the incident posed a clear safety hazard. The product was brand new and had only been in use for a few days at the time of failure. This was not related to delivery damage or improper installation. I contacted GE Appliances to report the issue. However, they declined to take responsibility for a replacement and only offered to repair the door. Given the nature of the failure specifically, spontaneous glass shattering during normal use I am concerned that this may indicate a product defect or broader safety issue. I am submitting this complaint so that this incident is formally documented and investigated, as this type of failure could present a serious risk to consumers.

    Model
    JTD3000SN4SS
    Serial number
    GD007080Q
    Bought from
    Home Depot
    Bought
    Mar 28, 2026
    Where
    Rockaway, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  7. No one hurt

    Made Feb 15, 2026, sent to the company Feb 19, 2026, published by CPSC Mar 5, 2026

    The product, in the report: GE Appliances 30-inch freestanding electric range with ceramic-glass cooktop (radiant elements), stainless steel finish. Product name: GE 30 in. 4 Burner Element Free-Standing Electric Range in Stainless Steel w/Stainless Knobs. Glass cooktop shattered/cracked. Purchased new.

    On January 29, 2026, the ceramic-glass cooktop on our GE freestanding electric range shattered/cracked and broke during household use after a pot lid was placed on the cooktop surface. The product is a GE 30-inch freestanding electric range with a glass cooktop (model GRF40HSVSS, serial TA123071Q). The cooktop is now shattered with loose glass debris and exposed components beneath the surface. We consider the unit unsafe and have stopped using it (power turned off).

    No one was injured, but there was a risk of cuts from shattered glass and potential hazard if the range were operated in this condition. Photos of the damage are available.

    Model
    GRF40HSVSS
    Serial number
    TA123071Q
    Bought from
    Home Depot Euless, TX, Texas
    Bought
    Oct 21, 2025
    Where
    BEDFORD, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric (GE), made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  8. No incident, no one hurt

    Made Jan 23, 2026, sent to the company Jan 28, 2026, published by CPSC Feb 13, 2026

    The product, in the report: JKS3000DN Black GE single electric wall oven. Less than 10 years old.

    Oven glass door shattered during pre-heat. glass door exploded unprovoked and shot glass across the room. JKS3000DNBB

    Model
    JKS3000DNBB
    Bought from
    Urners
    Bought
    Jul 1, 2019, about then
    Where
    Bakersfield, CA, California: Home/Apartment/Condominium
    Who was involved
    Age 90, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  9. No incident, no one hurt

    Made Dec 22, 2025, sent to the company Dec 30, 2025, published by CPSC Jan 14, 2026

    The product, in the report: 30” General Electric stove - electric flat top. Stainless steel.

    I was cooking dinner in the over and I opened the door and the glass on the inside of the door shattered.

    Serial number
    164D3871P008-9
    Bought
    Apr 2, 2019, about then
    Where
    CIRCLEVILLE, New York: Home/Apartment/Condominium
    Who was involved
    Age 62, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  10. Emergency room

    Made Dec 5, 2025, sent to the company Dec 10, 2025, published by CPSC Dec 29, 2025

    The product, in the report: GE profile induction range item #PHS930SLSS

    Twice now my finger has gotten badly cut (requiring stitches) by getting caught in the front small vents of my GE cooktop. The vents are located right behind the oven door bar, where we hang towels. Its very easy to get a finger stuck in the grate and they are very sharp and shouldnt be next to where you put your hands.

    Model
    PHS930SLSS
    Bought from
    Airport appliance
    Bought
    May 24, 2019
    Where
    Berkeley, California: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  11. No one hurt

    Made Nov 14, 2025, sent to the company Apr 10, 2026, published by CPSC Apr 24, 2026

    The product, in the report: black, GE Electric range, stands 4ft 6inches ht. 2ft 4inches wide.

    GE Electric Range model number J BS460D M3BB Serial Number RT297165P This electric range’s oven door exploded, the range was OFF. Me and my husband were 20 feet away from the kitchen when shattered glass flew scaring us half to death. The oven glass hit our support cat. This range is a black, GE Electric range, stands 4ft 6inches ht. 2ft 4inches wide.

    Model
    J BS460D M3BB
    UPC
    4742495
    Serial number
    RT297165P
    Bought from
    Lowe’s
    Bought
    Nov 12, 2022
    Where
    Bakersfield, California: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Oct 31, 2025, sent to the company Nov 10, 2025, published by CPSC Nov 26, 2025

    The product, in the report: Stovetop is GE 30 inch Radiant 4 burnerJP3530TJ4WW and it is a white glasstop.

    This is a Cooktop and is a GE 30 inch Radiant 4 burner JP3530TJ4WW. Burner goes to maximum heat regardless of where the knob is pointing and cannot be controlled until I turn it off. This is the same behavior I had with a previous GE Glasstop that got recalled. It is related to the burner control. Burner is used to cook food in pots and pans. This initially almost started a fire as we were preparing food to cook. Now we do not take our eyes off that burner.

    Model
    JP3530TJ4WW
    Serial number
    TS125408Q
    Bought from
    A-1 Appliance
    Bought
    Nov 1, 2021
    Where
    Roseville, California: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Oct 16, 2025, sent to the company Dec 18, 2025, published by CPSC Jan 7, 2026

    The product, in the report: Freestanding/Slide-In &Drop-In Electric Range

    (09/22/2025) The consumer and his wife were cooking a roast in their GE oven and after she saw it was done, she removed the roast from the oven and sat it down to cool. They both proceeded with eating dinner, and they heard a loud bang. When they went into their kitchen, he saw the front glass of the oven shattered into hundreds of pieces on the floor. He says glass flew across the floor about 12feet. No one was injured, but he wanted to report it. The consumer called GE, but they are not doing much about it. He stated that they would allow up to $125 which would be used for a repairman to come out and look at it. He feels that he should not have to pay for someone to come out and look. If he has to pay a service charge, then he would like it reimbursed or a replacement range.

    Model
    JSP39DN4CC
    Serial number
    TZ274857Q
    Bought from
    Unknow
    Bought
    Oct 27, 2012, about then
    Where
    Carrollton, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  14. No incident, no one hurt

    Made Sep 10, 2025, sent to the company Sep 15, 2025, published by CPSC Sep 29, 2025

    The product, in the report: GE 30” built in double wall oven(no convection) discontinued on GE site Slate color Model #JT3500EJ5ES Serial #LL048961Q

    We have a GE 30 built in double wall oven put in brand new in 2018. We had a kitchen remodel by contractor. We do not use the oven very often, and when we do its the top oven. We Have not used the top oven in several weeks. My husband was sitting in his office and heard a big bang in the kitchen. We went to inspect and noticed the bottom oven door was shattered,crackling and pieces of glass was popping all over the place. No injuries were involved but still looking for someone to fix or replace the glass/or door.

    Model
    JT3500EJ5ES
    Serial number
    LL048961Q
    Where
    Tallahassee, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric(GE), made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  15. No incident, no one hurt

    Made Aug 18, 2025, sent to the company Aug 21, 2025, published by CPSC Sep 5, 2025

    The product, in the report: GE Profile slide-in oven, Model #JS750DF3BB

    The outer glass of our GE Profile oven has fallen off leaving a very dangerous situation. There’s no frame. It was simply glued/taped at the bottom and held in place by the upper handle. The oven was bought new in 2016. This is truly a dangerous design flaw in these ovens leaving the hot inner glass exposed.

    Model
    JS750DF3BB
    Serial number
    TG273624Q
    Bought from
    Albany, New York
    Bought
    Dec 31, 2016, about then
    Where
    Rensselaer, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  16. No one hurt

    Made Apr 10, 2025, sent to the company Apr 29, 2025, published by CPSC May 13, 2025

    The product, in the report: GE Induction Cooktop model PHP9030DJ5BB

    GE Induction Cooktop model PHP9030DJ5BB lock feature disengages after power outage. This poses a safety hazard for consumers that have pets. We had a dog get his paws on the cooktop after a power outage but noticed it in time to avoid any problems. It is preferred the lock feature stay in place after a power outage. The lock feature on our GE wall oven MODEL JTS5000EWES also disengages after a power outage posing a hazard for small children’s curiosity. This has been the case for 2.5 years since we remodeled our kitchen and just came back to light since acquiring a new puppy.

    Model
    PHP9030DJ5BB
    UPC
    Unknown
    Serial number
    RS093667Q
    Bought from
    Rozman Bros. Appliances, Pennsylvania
    Bought
    Apr 22, 2022
    Where
    Lewisberry, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE (General Electric), made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  17. No incident, no one hurt

    Made Mar 26, 2025, sent to the company Apr 2, 2025, published by CPSC Apr 16, 2025

    The product, in the report: Convection Built In Electric Wall Oven

    I was baking chicken and heard a pop sound in my oven. I looked and the inner glass in my wall oven shattered.

    Model
    JT5500EJ4ES
    Serial number
    RH605219Q
    Where
    Highland Heights, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 57, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  18. No one hurt

    Made Mar 4, 2025, sent to the company Mar 7, 2025, published by CPSC Mar 21, 2025

    The product, in the report: 30” Slide-In Electric Convection Range - White with Black glass top burners

    GE Stove JS760DPWW Slide In Electric Stove - Purchased at Lowes, Westland, Michigan. Have experienced a fire in the oven, burners and oven temperatures abnormally overheating, one burner arced spewing food all over the kitchen, stove blew a fuse, Power Cord, purchased from Lowes and installed by Lowes installers was not screwed in completely, damaged the screw with the terminal box melting over the screw at the rear of the stove. This stove has a dangerous tip hazard recall which the installers did not install fixture, and 47 fires that have been documented by the Consumer Product Safety Commission, including overheating of wiring, posing a fire and burn hazard and a tip hazard. Was not advised of the recall or the fires or hazards, when purchasing the stove, Lowes refuses to take responsibility in replacing the stove which I deem extremely dangerous and the manufacturer, GE, also refuses to replace the stove even though I as the customer was willing to accept a lesser priced stove. I paid $1,000.00 for the stove. I am 74 and am totally frightened to even have this stove in my home for fear of it starting a fire and doing damage to my home. Both companies have failed to take responsibility and Lowes misrepresented the stove by not being honest that the stove has dangerous defects. I feel Lowes demonstrated predatory tactics just to make a sale . . not telling about issues doesn’t give them a pass, it’s still lying. I would appreciate your intervening on my behalf to get some kind of relief or resolution, thank you. [REDACTED]

    Model
    3730788
    UPC
    34152343
    Serial number
    GE JS760DPWW
    Where
    Garden City, United States: Home/Apartment/Condominium
    Who was involved
    Age 73, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Feb 1, 2025, sent to the company Feb 6, 2025, published by CPSC Feb 21, 2025

    The product, in the report: GRS600AVFS GE electric range

    Knob design on new deeper ge ranges protrude well beyond front of oven. Though you must depress the knob to rotate it, anyone brushing against or leaning on knobs easily depresses and rotates knob to turn on burner surface. This has happened 6-8 times in the first 4-6 weeks of use my household. This is a fire hazard if a skillet with grease is on the stove.

    Model
    GRS600AV1FS
    Serial number
    TZ0711320
    Bought from
    Dons appliance
    Bought
    Dec 5, 2024
    Where
    Morgantown, West Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Nov 17, 2024, sent to the company Nov 21, 2024, published by CPSC Dec 6, 2024

    The product, in the report: GE Convection built in electric wall oven

    Exterior glass door on GE wall oven shattered. We had just turned on oven , and opened door when glass shattered. Oven was about 3 years old

    Model
    Jks5000sn1SS
    Serial number
    VM125541Q
    Bought from
    Sherman’s appliance Peru illinois
    Bought
    Jan 15, 2020, about then
    Where
    Princeton, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Nov 15, 2024, sent to the company Nov 21, 2024, published by CPSC Dec 6, 2024

    The product, in the report: G.E. 4.4 cu ft slide in electric range (bisque) Model #JSP42DNCC

    Woke up one morning to find glass all over my kichen floor. The door to my oven had exploded during the night.

    Model
    JSP42DNCC
    Bought from
    Home Depot
    Bought
    Mar 9, 2013
    Where
    PEACHTREE CTY, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Oct 27, 2024, sent to the company Oct 30, 2024, published by CPSC Nov 14, 2024

    The product, in the report: GE electric stove top/oven

    Stove top on GE electric stove and cooktop shattered at burners. Model number GRF500PV1SS

    Model
    GRF500PV1SS
    UPC
    Unknown
    Serial number
    DZ019643Q
    Bought from
    Home Depot
    Bought
    Apr 6, 2024
    Where
    Bronx, New York: Home/Apartment/Condominium
    Who was involved
    Age 57, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  23. Seen by a doctor or nurse

    Made Oct 18, 2024, sent to the company Oct 23, 2024, published by CPSC Nov 6, 2024

    The product, in the report: Slide in range

    I investigated a fire on 10-17-24 that was caused when items were placed on a stove top that was turned on by slight contact. Stove is a newer one and required no more force than to bump it and it will turn on.

    Model
    JS760SP5SS
    Serial number
    MT162825Q
    Where
    High Point, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 59, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  24. No one hurt

    Made Jul 17, 2024, sent to the company Jul 23, 2024, published by CPSC Aug 6, 2024

    The product, in the report: General Electric Company. STOVE, BLACK GLASS OVEN DOOR

    General Electric Stove Model: JB255RK2SS, Serial: TG277723P. The GLASS OVEN DOOR broke while we are using the over. It was glass all over my home.

    Model
    JB 255RK2SS
    Serial number
    TG277723P
    Where
    la mesa, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric Company, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  25. First aid

    Made Jun 17, 2024, sent to the company Jun 24, 2024, published by CPSC Jul 9, 2024

    The product, in the report: Purchased from Home Depot. Electric Range. Black/Stainless glass top. 29 1/4 x 25 1/2 Cooktop 36 1/8 high

    Control panel changes functions on its own. Turns bake, preheat, timer etc.. in addition changes while cooking like turning off. This has become a hazard due to oven becoming hot.

    Model
    JS645SLSS
    Serial number
    AZ10018ZQ
    Bought from
    Home Depot Hattiesburg, MS
    Bought
    Jan 25, 2024
    Where
    Petal, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  26. No one hurt

    Made May 17, 2024, sent to the company May 23, 2024, published by CPSC Jun 7, 2024

    The product, in the report: GE PROFILE SMART ELECTRIC RANGE

    GE Profile glass oven door shattered the first time I used the oven. New oven was installed 05/16/24 and the oven door glass exploded on 05/17/24.

    Model
    PSS93BP/YP
    Serial number
    DZ117566 K-3-28
    Bought from
    Appliance Factory
    Bought
    May 7, 2024
    Where
    Morrison, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Mar 28, 2024, sent to the company May 1, 2024, published by CPSC May 15, 2024

    The product, in the report: Slide-in, electric range with oven

    2/24/2024: The consumer used the self cleaning feature and the oven defaulted to 5 hours. She opened the door afterwards and there was an explosion with the oven. Metallic luster, which was actually the oven’s enamel coating, came off the oven cavity and the oven door. The particle’s ranged in diameter between the size of a nickel – a quarter, and as small as dust particles. The consumer has been in communication with the company for over a month now, but they have not resolved the issue or taken responsibility for it. She searched online and said she saw other reports similar to this.

    (2/29/2024); The manufacturer’s technician came out and said he had never seen anything like this before. The particles ranged in diameter between the size of a nickel to a quarter, and as small as dust particles. The manufacturer indicated they would not cover repair costs or replace the oven.

    3/26/2024: Another authorized manufacturer’s technician came out and called the manufacturer, while there. The rep. that they spoke with said this was no acceptable. The firm sent the consumer a check for $75 toward food assistance, but she did not cash it, because it does not address the safety issue. She has 3 different manufacturer’s case numbers: • [REDACTED] (For the tech. that came out on 2/29/2024) • [REDACTED] • [REDACTED] There had not been any prior incidents with the product. She is also concerned about any after-effects that may occur.

    Model
    JS645SLHSS
    Serial number
    MV005074Q
    Bought from
    homedepot.com
    Bought
    Aug 15, 2023, about then
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Mar 22, 2024, sent to the company Apr 4, 2024, published by CPSC Apr 18, 2024

    The product, in the report: GE - 5 burner 36” cooktop in white JP3036TL3WW

    cooktop started sparking and popping under glass like fireworks, could see electricity jumping. Could hear popping and smell burning. Immediately turned off breaker. After letting cooktop cool down it would not come back on.

    Model
    MT125588Q
    Serial number
    JP3036TL3WW
    Bought from
    Home Depot
    Bought
    Nov 4, 2022, about then
    Where
    cumberland, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 85, Unspecified
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Dec 2, 2023, sent to the company Dec 5, 2023, published by CPSC Dec 19, 2023

    The product, in the report: GE electric range oven, model JB660SM2SS, serial AR2 35070Q

    GE Oven heating element exploded during food preparation. No injuries.

    Model
    J B660SOM2SS
    Serial number
    AR3 25070Q
    Where
    Manchester, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  30. Hurt, care not known

    Made Aug 24, 2023, sent to the company Aug 28, 2023, published by CPSC Sep 12, 2023

    The product, in the report: A glass top GE range with oven black be and stainless. Electric. 30 inch wide

    I have a GE electric stove glass top I bought it knew in 2020 had problems in 2021 with the knobs not turning off the electricity. Going from the switch to the stove. The last week on Wednesday I think it was about the 18th of Aug 2023 my son put a pizza in the oven when he shut the door . The stove blue up sparked and turned off by it did not trip the breaker.Did not work everything went off on the stove. Model# JB645RK4SS SERIAL# TM108313Q.BOUGHT AT NEW IN 2020 ITS BEEN SUCH A PROBLEM WITH GE. I CALLED A ELECTRICIAN WHEN HE TOOK THE BACK OFF AND TRIED TO PULL THE WIRE OUT FAULTY AND CHECKED THE CONTROL BOARD THE STOVE SHOCKED HIM . IT NEVER TRIPPED THE BREAKER DANGEROUS. My son was using the stove. Opening the door and putting a pizza in.No but could of been very dangerous.

    Model
    JB645RK4SS
    UPC
    208y/120. 19102
    Serial number
    TM108313Q
    Bought from
    LOWES IN WETUMPKA ALABAMA 36093
    Bought
    Oct 18, 2020, about then
    Where
    Alabama: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  31. No one hurt

    Made Jul 25, 2023, sent to the company Sep 25, 2023, published by CPSC Oct 10, 2023

    The product, in the report: Electric smooth top range with oven

    7/7/2023: The oven was off and had not been used that day. Suddenly, the oven door’s outer glass shattered. The consumer was standing right beside the oven when this happened. The door exploded into a thousand pieces. The consumer was not injured.

    The outer glass was almost the complete size of the oven door. The inner glass on the door remained intact.

    7/10/2023: The consumer called the manufacturer and reported the problem to them. Their rep. (name unavailable) told her that her warranty doesn’t cover the glass and only covers the electronics.

    The consumer called the manufacturer parts department and paid $69.86, which includes the part, shipping & handling, + tax. The consumer will then have to pay for someone to install the glass on the door.

    She could have been severely injured.

    Model
    JB645CK3WW
    Serial number
    ZH2195832
    Bought from
    Young’s Appliance, Michigan
    Bought
    Sep 1, 2018, about then
    Where
    Alpena, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made May 12, 2023, sent to the company May 16, 2023, published by CPSC May 31, 2023

    The product, in the report: GE Free-Standing Electric Glass Top Range

    We purchased a new construction home last year and moved in at the beginning of June 2022, the builder included GE appliances. After a few months of using the electric GE range my wife noticed that the front outer most edge of the glass top was getting extremely hot, which she found that odd, since we other similar electric ranges before and has never run into that issue. Since we have two small kids in the house and that area of the range is easily accessible to them, we reported the issue to GE and they sent a third-party tech to inspect the unit, the third party tech said that they didn’t see any issues and that the overheating of that area was normal that he has seem that same issue in other GE similar models, the issues is most likely a lack of insulation in that area of the range. But we contact GE again because we were worried for our kids and our own safety and not satisfied with the resolution giving by the third party tech. GE sent one of their own tech to check the unit and the GE tech twice and the person mentioned that there was nothing that he could repair to fix that that we will have to talk to GE customer relations to see if they can replace the unit, of course customer relations said that they can replace the unit, because the tech didn’t find anything wrong with it, all they could do is offer us a discount to purchase a different range, which of course we declined, because this is a new range and clearly is defective. We hired a private home inspector to perform a full home inspection before our new home warranty expires at the end of this month, and during the inspection my wife happened to be using the range and we mentioned to the inspector the range issue that we have been facing, since he is certified in infrared (thermal) testing and had the equipment with him, he was able to capture the temperature of the are in question and the machine was reading 210 degrees Fahrenheit, which he noted in his report that this appliance should not be used until fix or replace, because of the potential burn hazards. We contacted GE with this information, and they are sending another technician out to inspect the unit again, and they asked me to send them copies of the inspector report, but at this point I feel like GE will most likely just give me the run around again, since I have been reporting this issue since October of 2022, and the 3 times a GE tech has come to check the unit, not once they have used any device to measure how hot the range is getting in the area in question. My other concern is that this same range model was installed in many other houses in the community that were build at the same time and after mine.

    Model
    JB645RK8SS
    Serial number
    GT124024Q
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Jan 11, 2023, sent to the company Feb 7, 2023, published by CPSC Feb 22, 2023

    The product, in the report: Electric free-standing range with oven

    The front right coil (large one), jumps to the highest setting, regardless of what temperature it is turned to.

    She has noticed the problem more than 3 times.

    The range has never been serviced in the past.

    She sent an email to the manufacturer and reported the problem to them. She received an email back from them, indicating that the company had been purchased by another company and referred her to G.E. Appliances. The consumer interpreted this as a run-around. The email also indicated that G.E. is now a Haier Company and no longer affiliated with G.E.

    The consumer plans to remove the knob, so she doesn’t use that coil any more.

    [REDACTED]

    Therefore, she has a heightened concern since the problem is identical with 2 different brands of ranges.

    Model
    JB258DMIWW
    Serial number
    VM036578Q
    Bought from
    Home Depot
    Bought
    Nov 15, 2019
    Where
    Powhatan, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  34. Hurt, no treatment

    Made Dec 13, 2022, sent to the company Dec 14, 2022, published by CPSC Dec 29, 2022

    The product, in the report: GE Electric Coil Range, Free Standing, model # JBS07H2WW, serial # HL160758P. Color: White, 120/240V

    The bottom of the oven/top of the storage drawer gets very hot when the oven is on. While the storage drawer is open and the hand touches the top of the storage drawer, the hand gets burned. There does not appear to be any fiberglass insulation between the bottom of the oven and the top of the storage drawer.

    Model
    JBS07H2WW
    Serial number
    HL160758P
    Where
    Killeen, Texas: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  35. No one hurt

    Made Nov 12, 2022, sent to the company Nov 18, 2022, published by CPSC Dec 5, 2022

    The product, in the report: General Electric Advantium Oven. Model number: SCB2001KSS02.

    The glass door on our General Electric Advantium oven/microwave spontaneously exploded. The oven was not in use at the time and was at room temperature. Model number SCB2001KSS02. The unit was installed in 2008. There were no injuries only because no one was near the oven when the glass shattered. Pieces of glass were sent a distance and the appliance is at eye level - so this could have had another outcome.

    Model
    SCB2001KSS02
    Serial number
    ZM900163K
    Bought from
    General Electric
    Bought
    Apr 30, 2008, about then
    Where
    Framingham, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric Profile, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Sep 21, 2022, sent to the company Oct 14, 2022, published by CPSC Oct 28, 2022

    The product, in the report: Electric smooth top range, with oven

    9/6/2022: The 2 left burners on the range top, turned on by themselves, to the highest setting. The consumer was awakened by the smell of smoke. There was an extensive amount of smoke emitting from the burner, where a pot was left on it, overnight. He immediately rushed his family outside.

    Then the consumer removed the pan from the range and turned the power on the range off. The heat melted all of the coating on the pan. He used fans to air the home out.

    9/6/2022: The consumer called the manufacturer and told them that what happened. He also said he wanted a new range, oven and microwave, in return for the removal of this one. Their rep. (name unavailable) told him that they would have to send out a service technician first and then make a determination on how the matter would be handled. They told the consumer the technician would come out on 9/21/2022.

    9/21/2022: The manufacturer’s technician came out and told the consumer that he would recommend that the range/oven be replaced. However, when the consumer spoke with the manufacturer, they told him that the unit could be repaired.

    The consumer questioned how they would repair the product, clean it and remove the burn odor that has permeated the range, oven and his microwave.

    The consumer may add more details, when he receives the report.

    Model
    PSS93YP3FS
    Serial number
    AT148517
    Bought from
    Home Depot, Illinois
    Bought
    Jan 5, 2022
    Where
    Belleville, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  37. First aid

    Made Sep 4, 2022, sent to the company Sep 8, 2022, published by CPSC Sep 29, 2022

    The product, in the report: The product is a General Electric stove with an oven attachment. It has a black stove top and stainless steel oven. I am unsure of the specifics about the stove because the apartment supplied this stove.

    While I was preheating my oven to 375 degrees , the glass on the outer layer of my stove shattered in little pieces all over the floor.

    Model
    Not sure
    UPC
    Not sure
    Serial number
    Not sure
    Where
    Villa Rica, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 9, Male
    The reporter’s relation to them
    No Relationship
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  38. No one hurt

    Made Jul 5, 2022, sent to the company Jul 21, 2022, published by CPSC Aug 4, 2022

    The product, in the report: Electric oven with range

    The exterior of the oven becomes extremely hot, if it’s set to 400 degrees or more. The consumer said she cannot touch the oven door because of the heat. There are cabinets on either side of the oven.

    There have not been any injuries or property damage.

    5/2022: Approximately 1 week after having it in the home, the consumer noticed that it was hot to the touch. She contacted the dealer and was advised to contact the mfr.

    The consumer has called the manufacturer several times and spoke to various representatives. The manufacturer arranged for technicians to come out on 3 different occasions, but they were not able to make any repairs or modifications to resolve the problem.

    The consumer is concerned that children or someone in the home could get burned by the oven.

    The dealer has all of the information for the service calls. One of the technicians confirmed the consumer’s point and said the exterior of the oven was too hot to touch during use.

    Model
    JB735SPSS
    Serial number
    GT000604
    Bought from
    Home Depot, Michigan
    Bought
    Apr 28, 2022
    Where
    Davidson, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  39. Emergency room

    Made Apr 21, 2022, sent to the company Apr 25, 2022, published by CPSC May 9, 2022

    The product, in the report: GE 30” Free-Standing Electric Double Oven Convection Range

    I’ve a GE free standing electric range w/ a glass top at my apartment. This model of stove has a hot cooktop indicator light on the surface so when it’s still “hot” to the touch it is illuminated. I went to clean some flour off of the top surface of a burner, after using the stove ~20+ minutes prior, and despite the hot cooktop light being off I sustained 2nd degree burns on my right hand. After speaking with my primary care physician I was requested to visit the ER at my local hospital where I was treated for first and second degree burns. I was referred for an additional appointment the following day with the hospitals wound clinic. As an engineer the fact that someone could be burned this severely while the hot cooktop indicator is off is appalling. After doing some research I found that the user manual of the stove calls out that the hot cooktop indicator turns off at ~150F. [REDACTED] states that 1st degree burns can occur at 118F and that 2nd degree burns occur at temperatures of 131F. The fact that GE has designed their stove with a hot cooktop indicator that shuts off at 150F is a risk to the public and in my opinion demonstrates negligence on the part of GE. Burn risks could easily be limited by using a sensor in the stove that turns off below the threshold for injury. The GE appliance is Model JB860EJ3ES.

    Model
    JB860EJ3ES
    UPC
    N/A
    Serial number
    HH207285Q
    Where
    West Warwick, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Age 37, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric / GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  40. No one hurt

    Made Feb 16, 2022, sent to the company Feb 22, 2022, published by CPSC Mar 8, 2022

    The product, in the report: I have a GE profile Range. The other day I was running it on a self- clean cycle. After several minutes, it suddenly exploded and caught on fire. Very dangerous, and I was standing just to the left of it. Fortunately, the door was locked for cleaning, si it was not blown out. gE Profile Ekectric Range

    I have a GE profile Range. The other day I was running it on a self- clean cycle. After several minutes, it suddenly exploded and caught on fire. Very dangerous, and I was standing just to the left of it. Fortunately, the door was locked for cleaning, si it was not blown out.

    Model
    “.J S968S0K4SS
    Serial number
    DM276584Q
    Bought from
    ABT, Illinois
    Bought
    May 15, 2007
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  41. No incident, no one hurt

    Made Jan 20, 2022, sent to the company Jan 24, 2022, published by CPSC Feb 7, 2022

    The product, in the report: General Electric Range -Model number JS645SL3SS Serial Number-AM135713Q The stove is 36” stainless steel

    While broiling for just a few minutes, I heard sounds in my oven. I opened it to find that my 2 and a half year old GE range had exploded and the inner glass on the door was shattered. The glass was flying around in there and it was a miracle that I was not hurt.

    Model
    JS645SL3SS
    Serial number
    AM135713Q
    Bought from
    LOWES
    Bought
    Apr 16, 2019
    Where
    Saugerties, New York: Home/Apartment/Condominium
    Who was involved
    Age 69, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  42. No one hurt

    Made Sep 2, 2021, sent to the company Sep 7, 2021, published by CPSC Sep 21, 2021

    The product, in the report: The stove was a General Electric Spectra color white. The model number is JBP65WOC4WW. The serial number is AA2 119080. (See attached photo). It is not known how old the stove is.

    I investigated a fire last night involving a General Electric Spectra stove. The occupant was using the oven for approximately 30 minutes, then turned it to broil. Shortly after, the fire was seen coming from under the digital display area and from the rear of the stove near the top. The investigation found fire damage to the electrical components behind the digital control panel. (See photos)

    Model
    Spectra JBP65WOC4WW
    Serial number
    AA2 119080
    Where
    Ansonia, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Jul 29, 2021, sent to the company Aug 2, 2021, published by CPSC Aug 16, 2021

    The product, in the report: GE electric Range, model #JS750EF3ES, gray/black, 30” wide, purchased 12/2018

    We purchased a GE oven, Model #JS750EF3ES, in December, 2018. This morning while running the broiler, my wife heard a loud banging sound from the range after it had been on for about 2-3 minutes. She opened the oven door and the inner glass in the oven window had exploded and shattered. Fortunately the window did not explode while opening the door. Glass shards could have gone into her eyes. I have researched this on the internet and have found several cases involving shattering glass in oven doors. In some cases the outside glass had shattered.

    Model
    JS750EF3ES
    Serial number
    DH208471Q
    Bought from
    Bobby Teague Appliances, North Carolina
    Bought
    Dec 18, 2018
    Where
    Winston Salem, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 73, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jul 15, 2021, sent to the company Aug 17, 2021, published by CPSC Aug 31, 2021

    The product, in the report: General Electric Oven Range Model JGB735EP1ES

    The consumer indicates that the oven range’s touchscreen would not work properly on warmer days. At times it would not turn on, and features like the timer or light would not do so either. The consumer contacted the retailer under his warranty and explained the situation; a Service Technician inspected the unit and noticed that the issue was due to the touchscreen. A new touchscreen was ordered to be installed.

    Before the new touchscreen was installed, the consumer was using the oven portion and after approximately an hour later after he turned if off, the oven turned on spontaneously. The consumer watched it to see what would happen but after five minutes, the unit turned off by itself.

    The Service Technician installed the new touchscreen and the unit appears to now work properly.

    The consumer states that, prior to the incident, the cooktop was used two to three times daily whereas the oven was used once daily.

    The consumer plans on keeping his oven range for at least the next thirty days in case an investigation ensues.

    Model
    JGB735EP1ES
    Serial number
    RR224414P
    Bought from
    Riester’s Appliances, New York
    Bought
    Oct 15, 2020, about then
    Where
    Canandaigua, New York: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Jul 13, 2021, sent to the company Aug 2, 2021, published by CPSC Aug 16, 2021

    The product, in the report: GE built in electric double oven. Model:JTD3000SN1SS

    Turned on GE electric oven to preheat and heating element exploded.

    Model
    JTD3000SN1SS
    UPC
    Unknown
    Serial number
    GM028851Q
    Where
    Corona, California: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made May 18, 2021, sent to the company May 21, 2021, published by CPSC Jun 7, 2021

    The product, in the report: General Electric (GE) Free Standing Range Electric, Stainless Steel. Self Clean Oven. Dimensions: 46 1/2 H x 29 7/8 W x 27 3/8 D

    General Electric (GE) Free Standing Range oven heating element caught fire while I was baking a pie. I was able to put the fire out without any injuries or loss of property. Model JB900SOK3SS

    Model
    JB900SOK3SS
    UPC
    N/A
    Serial number
    TL2 91304Q
    Bought from
    Builder supplied the range with new sale
    Bought
    Dec 15, 2006, about then
    Where
    Atlanta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric Company, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Feb 27, 2021, sent to the company Mar 15, 2021, published by CPSC Mar 29, 2021

    The product, in the report: GE Profile Wall Oven, model number PT7050SF5SS, serial number VG612551Q

    GE Profile Wall Oven turns itself on with no keypad entry or human intervention.

    Model
    PT7050SF5SS
    Serial number
    VG612551Q
    Bought from
    Sears
    Bought
    Jul 15, 2017, about then
    Where
    Melbourne, Florida: Home/Apartment/Condominium
    Who was involved
    Age 69, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  48. First aid

    Made Jan 27, 2021, sent to the company Feb 22, 2021, published by CPSC Mar 8, 2021

    The product, in the report: Compact electric range,model JAS64ORM1SS RM299300P 24INCH RADIANT F/S SC ELECTRIC RANGE

    Our ge electric range, the racks in the oven come off the side of the walls when taking food out out and spilling hot liquids over everything including me

    Model
    JAS640RM1SS
    Serial number
    RM299300P
    Bought from
    JAY’S APPLIANCE CENTER
    Bought
    Nov 4, 2019
    Where
    Levittown, New York: Home/Apartment/Condominium
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  49. First aid

    Made Dec 28, 2020, sent to the company Jan 21, 2021, published by CPSC Feb 4, 2021

    The product, in the report: General Electric electric stove. 30 inch, 5.0 cu. ft. White

    Purchased a GE electric stove from Home Depot 11.04.2020. After delivery I used the oven for 35 minutes at 350 degrees. Heat poured out of the oven door. All parts of the stove: top surface including burners, oven door and sides of stove were untouchable. I did burn my right wrist and hand when I removed the casserole and accidently touched the top surface. I unplugged the product and have not used it since. GE says this is “normal” and the manual states not to touch the top when using the oven. I called Home Depot and they said I had “buyers remorse” and they couldn’t help me. GE has sent the same repairman twice. The 2nd time he removed the inside of the oven door and installed insulation (there is no insulation in the stove anywhere). He put the door back on and it now hangs crooked. He heated the oven to 350 degrees. The top remains burning hot. He placed a meter on the surface to measure the temperature. It shows 153 degrees. Once again, he says GE says this is normal and not to touch the stove when the oven is in use. The entire house heats up because of the heat coming from the oven door. Air conditioner runs constantly when stove was turned on. The stove is a safety hazard. Anyone with small children or elderly can suffer burns much worse than what I did on my 1st use. I am 69 years old and know not to touch hot objects but could accidently get burned again or cause a fire if anything is set on the stove.

    Model
    JBS160DM3WW
    UPC
    183D8568P008
    Serial number
    TR278676P
    Bought from
    homedepot.com
    Bought
    Nov 4, 2020
    Where
    Bushnell, Florida: Mobile/Manufactured Home
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric Applicances, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  50. No one hurt

    Made Oct 19, 2020, sent to the company Dec 10, 2020, published by CPSC Dec 28, 2020

    The product, in the report: Smooth top electric range (no oven)

    10/1/2020: The consumer’s wife noticed something wrong with the cooktop. It wasn’t turning off properly.

    10/17/2020: The second or third time that she brought this to his attention, this incident occurred. The consumer looked at the range and found that it was emitting smoke from underneath the control panel and the warning lights for the burners were on, indicating that they were extremely hot. The 2 burners that were demonstrating this issue had not even been used on that day.

    The consumer tried turning off the range, but the control knobs would not work. Next, the consumer tripped the breaker.

    The consumer will contact the manufacturer and report it to them today.

    There were no injuries and the product did not appear to be listed on any CPSC recalls.

    Model
    GEPP9030SJSS
    Bought from
    amazon.com
    Bought
    Jun 19, 2019
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  51. Hurt, no treatment

    Made Jul 6, 2020, sent to the company Jul 23, 2020, published by CPSC Aug 13, 2020

    The product, in the report: GE Flat top Electric Stove

    Electric GE stove: For sometime, I would notice a slight haze in my kitchen shortly after I used either the burners or oven but never really thought anything about it since there wasn’t an odor or noticeably impact my health. Over time, even not using the stove, either the burners or oven, I noticed the toxins became unbearable-burned my eyes, nasal passages, throat, difficulty breathing, light headed and as though I was going to pass out. I couldn’t smell any odor but the chemicals that were released were very strong. One of my pets was also horribly impacted by the chemicals. I didn’t realize the toxins were being released from my stove until today when the “haze” was very thick and the chemicals were unbearable and immediately effected me. Even opening the windows with a fan on in 95+ heat didn’t help the toxins to dissipate from the air. I actually have had to leave my house on several occasions for an extended period of time, leaving my animals behind, to feel somewhat better. This has been going on for sometime, never thought it was from an electric stove, but now I can confirm the connection between my immediate response to my health issues and the stove. I work remotely due to Covid and this issue is negatively effecting my health and ability to work because I immediately feel sick.

    Where
    Bradenton, Florida: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  52. Hurt, no treatment

    Made Jun 20, 2020, sent to the company Jul 16, 2020, published by CPSC Jul 30, 2020

    The product, in the report: GE freestanding electric range Model JBS60DF3BB

    Our General Electric electric range, just five years old, randomly shattered its entire front pane of glass. It was simply pre-heated to 375 degrees, and had no prior damage. One of the burners was also on, we were boiling water for spaghetti and meatballs. The front door’s glass without warning exploded four feet out into our kitchen toward my wife, who was standing nearby. As tempered glass, it should have all been small pieces, but some were almost the size of my hand. What if someone had been standing in front of the oven looking in at the time? Would they be blind now? GE claims no responsibility, they say that it is rare but is a known issue with all ovens. So we not only got traumatized by exploding glass, we get to clean it up and buy a whole new non-GE oven now.

    Model
    JBS60DF3BB
    Serial number
    GF286008Q
    Bought from
    Menards, Wisconsin
    Bought
    Jun 1, 2015, about then
    Where
    Belleville, Wisconsin: Unspecified
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  53. No one hurt

    Made Apr 30, 2020, sent to the company Dec 3, 2021, published by CPSC Dec 17, 2021

    The product, in the report: Electric range with oven

    The consumer’s daughter was using one of the back burners on the range, when it caught fire. The fire was behind the stove. The daughter was able to turn the burner off. There were no injuries.

    3/2020: The consumer called the retailer and reported the matter to their rep. The rep. advised the consumer contact the distributor, who is also the manufacturer. The manufacturer arranged for a technician to come out and examine the range/oven approximately 2 days after the incident.

    The tech. that came out wrote down the model and serial number, but he did not work on it. The consumer said that nothing was wrong with it and that the problem was simply related to the wires. The consumer questioned how he determined that without looking at the back of the unit. Nothing else transpired.

    The consumer followed up with the mfr. and asked for a new range/oven. Their rep. said that they would have to send a tech out to see if it could be fixed. The consumer said that they had already done that and the tech. did not work on it. Also she noted that she no longer felt safe using the range. The rep. said if they could fix it and is what they will offer her.

    The consumer noted that the range is still under warranty and she was even willing to pay the difference on a new range if there was a price difference.

    The consumer spoke with a rep. at the distribution center said if it could be repaired that would be their choice. The consumer said she still didn’t want it.

    Model
    JBS160DM1BB
    Serial number
    HM264852P
    Bought from
    Home Depot, North Carolina
    Bought
    Jun 15, 2019, about then
    Where
    Lancaster, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Feb 11, 2020, sent to the company Feb 19, 2020, published by CPSC Mar 4, 2020

    The product, in the report: General Electric Glass Cook top - Drop In with 5 elements.

    My GE glass cook top exploded and shatter while cooking dinner on 1/20/20 leaving a one inch hole and a Y formation cracking over 3 of the elements and uneven jagged edges from the crack. I reported the incident immediately to GE as it was still within warranty. They were hesitant in honoring my warranty but changed their minds when I threatened to report them to Consumer Affairs.

    Model
    JP 3036DL2BB
    Serial number
    HM144955Q
    Bought from
    Home Depot, California
    Bought
    Jun 4, 2019
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Feb 7, 2020, sent to the company Feb 26, 2020, published by CPSC Mar 11, 2020

    The product, in the report: GE Glasstop Electric Cooktop

    6/4/19- Purchased GE Electric Glass drop in 5 range cook top from Home Depot 1/20/20 - While cooking the glasscook top exploded and shattered cracking over the center and 2 right burners and leaving a 1” hole over the right front burner. 1/21/20 - I called Home Depot to report this and they gave me GE’s number. 1/21/20 - I called and reported this to GE and they say they will set up a site inspection by [REDACTED] Repair. 1/21/20 - I called [REDACTED] Repair to see when they will come out. 1/28/20 - [REDACTED] comes to my house to inspect the cook top and say that the cook top exploded because the surface is uneven. I tell him that is a poor excuse for an inferior product as the kitchen is original to when it was built in 1962 as I am the original owner. I request a copy of the report submitted and I am refused a report. 1/30/20 - I follow up with GE to see when they will replace my cook top and I am told that they will not replace the cooktop because the report received indicated that the kitchen surface is uneven. I tell GE that it is an unjustified report as the tech did not have a level and the kitchen is original as to when it was built and an excuse for not honoring the warranty. I tell them to send me their response in writing as I will report this to consumer affairs. She emails me the response. I tell her in all fairness I would like another visit so that another tech could confirm this. I am placed on a 15 hold at which time she tells me that the cooktop glass part will be replaced. 2/3/20 - I receive the glass cooktop [REDACTED] 2/4/20 - GE Tech install replace glass on cooktop just as the previous cooktop is installed and makes no reference to any uneven surface. 2/7/20 - Today I am filing a report as i worry that this may happen again and I fear getting hurt. I would like the consumers to be aware of this danger. I would also like GE to compensate me for this cooktop and the installation cost so that I can replace this with a convention non glass cooktop. I purchased this type because it was the only type sold by HomeDepot where I purchased my dishwasher on the same day.

    Model
    JP3036DL2BB
    Serial number
    HM144955Q
    Bought from
    The Home Depot, Georgia
    Bought
    Jun 4, 2019
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electrice, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Jan 2, 2020, sent to the company Feb 7, 2020, published by CPSC Feb 24, 2020

    The product, in the report: GE Electric Range

    Model: JB250DF5WW Serial #: GH238579Q

    This product is defective. The problem occurred before the warranty expired, but it was dismissed as a one or two time event. It is a very noisy range in use – surging. Since then, the problem has progressively gotten much worse.

    This is the problem. The burner switch, larger burner, is set to 4. The electric coil / burner flares to high, high heat and turns bright red. Food, if not removed from the burner, would burn quickly. This occurs on all burners. It’s less frequent on the smaller burners which are used less. Pan size appears to be irrelevant.

    This problem is escalating and presents a fire hazard. As conscientious cooks, we never leave the range unattended as the burner may flare at any time. The range is used everyday, and we must use lower and lower temps. In fact, items will boil even when burner is set to low / 1. This is clearly unacceptable and a defective product. GE is responsible for this.

    Model
    JB250DF5WW
    Serial number
    GH238579Q
    Bought from
    Home Depot
    Where
    Tucson, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Sep 16, 2019, sent to the company Oct 11, 2019, published by CPSC Oct 28, 2019

    The product, in the report: G.E. Slide in range. Color: White Model: JSP42DN3WW Serial: RT249281Q

    We have owned a G.E. electric slide-in range (Model: JSP42DN3WW Serial: RT249281Q) since 2010. This was purchased and installed by Sears. On Sept 8, 2019 with no warning the front glass panel of the oven slid off and shattered in the floor (I have pictures). The oven had been in use about an hour prior and had cooled down. Had someone been standing near the range, the shattered glass could have cut them, or the panel could have fallen on their feet. This range has had other issues from almost the beginning. At least twice we witnessed burners turning on by themselves. In addition, on many occasions when the oven was in use, the “lock oven” feature would activate locking the food inside. Vacuuming the vents helped prevent this malfunction, however it was an ongoing problem any time we tried to bake anything over 400 degrees F.

    Model
    JSP42DN3WW
    Serial number
    RT249281Q
    Bought from
    Sears, Massachusetts
    Bought
    Aug 14, 2010
    Where
    Acton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand G.E. (General Electric), made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  58. Emergency room

    Made Apr 7, 2019, sent to the company Apr 15, 2019, published by CPSC Apr 29, 2019

    The product, in the report: General Electric Stove Model #: B450D F1WW Serial #: HF292837P

    General Electric Stove Model#: JB450D F1WW Serial #: HF292837P

    We live in a senior community in [REDACTED], where all of the units are equipped with the stove presented above. Our range would be on OFF but a burner would be on. The burners would also overheat in a matter of seconds. A neighbor of ours complained about not using her stove, which she had fixed 3 times by the “handymen” at the community.

    Our stove went to flames and we are being evicted for their faulty equipment.

    Model
    JB450D F1WW
    UPC
    I dont know
    Serial number
    HF292837P
    Where
    Haslett, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  59. No one hurt

    Made Mar 18, 2019, sent to the company Mar 27, 2019, published by CPSC Apr 10, 2019

    The product, in the report: General Electric Range Model # jbp66dom2bb Black

    I have had this General Electric Range for about 6 years, brand new from building this home. A few days ago I had put some fries in the oven to bake as I normally would, set the timer and went to the living room with my infant. About 10 minutes into cooking, I noticed bright orange flashing from the kitchen (I can see my stove top from the couch) so I put the baby down and rushed to the kitchen where the oven was shooting out bright orange sparks/flames. The coil at the bottom had shattered into 3 pieces and was shooting electric sparks from the open ends of the remaining connected pieces. If I had not seen the incident, it could’ve gotten worse, or it could’ve just shut down, I’m not sure, but I did want to warn anyone else with this model, in case of a reoccurring issue.

    Model
    jbp66dom2bb
    Bought from
    Clayton Homes, Florida
    Bought
    Jul 17, 2011, about then
    Where
    middleburg, Florida: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  60. First aid

    Made Feb 15, 2019, sent to the company Feb 27, 2019, published by CPSC Mar 14, 2019

    The product, in the report: General Electric brand electric range. Model # JB655SK4SS

    The product is a General Electric brand electric range, model number JB655SKSS. There is some kind of vent that comes out just underneath the control panel on the range. You can’t see this vent unless you bend over to look underneath the control panel, and as I was cleaning under the control panel with a cloth, the edge of the vent opening, which is very sharp metal, sliced open the top of my right ring finger, just at the knuckle. This is a very dangerous design.

    Model
    Model # JB655SK4SS
    Serial number
    VL068126Q
    Bought from
    Home Depot
    Bought
    Jan 27, 2019
    Where
    Boulder, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  61. No one hurt

    Made Dec 2, 2018, sent to the company Feb 1, 2019, published by CPSC Feb 15, 2019

    The product, in the report: General Electric 30 “ electric coil top range with convection oven white in color

    While cooking supper, a pot (stainless steel) containing water and potatoes placed on the front element of our GE electric range (coil top) was ruined from the element exploding. The element was blown apart which caused a very large white and blue flash with a horrifying bang. Small metal fragments were sprayed around and also melted to the pot and drip pan under the element. This is now the second time this has occurred! ( within six mouths of purchase and now 8 years later) We contacted the dealer the first time this occurred ( Sears Canada) as the stove was under warranty, and a service person attended and claimed this to be a normal occurrence. He then replaced not only the element, but also the block terminal and a sensor. This doesn’t sound like a normal occurrence to me!

    My concerns are for the clear potential of injury from flying metal and also the potential of electrical shock if a hand was in contact with the pot when this occurs. The flash from the explosion could be compared to the arc flash of a welder which is blinding as well. This has been reported before by other consumers as well!

    Model
    GE JCBP40DP1WW
    UPC
    not on label
    Serial number
    LT 555565P
    Bought from
    Sears
    Bought
    Jul 29, 2010
    Where
    Frankford, Canada: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Nov 26, 2018, sent to the company Feb 7, 2019, published by CPSC Feb 25, 2019

    The product, in the report: GE [electric] cooktop

    Flame and sparks came from GE cooktop Model PP7030SJ1SS Serial HH&18480Q I turned it off. Inspection underneath reveals burn marks on housing of control boards. I am not using it as it is unsafe Trying to get GE to respond. No luck so far

    Model
    pp7030sj1ss
    Serial number
    hh718480q
    Bought from
    lowes, Virginia
    Bought
    Jul 17, 2017
    Where
    HAYES, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Sep 11, 2018, sent to the company Sep 20, 2018, published by CPSC Oct 4, 2018

    The product, in the report: GE Electric Range 30” Model: JBP23SR355 Ser #: RV262273Q Louisville, Kentucky

    Turn burner on lowest setting to warm food. Within one minute burner turned red on highest temperature burning food. If I had not been standing close by it would have started a fire, and possibly burned my house down. It has done this on several occasions. Called GE and all they said was it is not on a recall and hung up on me. I do not want others to be hurt by this defective and dangerous product. I am going to destroy it so no one else will use it.

    Model
    JBP23SR355
    Serial number
    RV262273Q
    Bought from
    Lowe’s
    Bought
    Jul 12, 2016, about then
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GENERAL ELECTRIC, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  64. First aid

    Made Aug 24, 2018, sent to the company Sep 6, 2018, published by CPSC Sep 20, 2018

    The product, in the report: GE GLASS STOVE TOP WITH OVEN

    Just moved into my home and had bought this product a few years back. so we barly started to use this product even thou it was bought a few years back. the front of my GE oven exploded glass door and glass was every where when we where backing a cake. very dangerous. my wife was standing a few feet from the glass that shattered everywhere.

    Model
    JBP66DM2BB
    Serial number
    MS265711Q
    Bought from
    HOME BUILDERS BOUGHT THEM NEW, Arizona
    Bought
    Apr 30, 2010
    Where
    tolleson, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric’s, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  65. Seen by a doctor or nurse

    Made Apr 13, 2018, sent to the company May 4, 2018, published by CPSC May 18, 2018

    The product, in the report: GENERAL ELECTRIC FRESTANDING STOVE

    Bought a new Ge Stove delivered on 3-22-2018. Put it on and noticed a nasty smell. I figured it was just the newness. Next day put it on at 450. Very toxic smell. Unbearable!!!. Caused headache, watery eyes, numbness on tongue and lips. Called store we bought it from they came to look at it. Noticed the insulation was not white but a brownish color..they recommended doing a self clean cycle. We opened all windows and did that. This was HORRIBLE. thank god we stayed outside all day in fact till 9 pm. Still caused numbness on tongue , lips, horrific headache. Had to sleep with all windows open. Had to wash all curtains and walls. I am still having breathing issues and was put on an inhaler of which I have NEVER had to use before. Tried getting info from ge, no luck. They were only concerned that this oven was replaced with a new one. They told the store we bought it from to bring us a new one and scrap the one we first got. Well what I’m concerned with is what the hell was I breathing to cause this. I’ve noticed on line alot if people with complaints of these toxic fumes. Not sure how these companies are allowed to sell such products. Very scary situation. We kept a piece of the isolation and as far as I know the appliance store was holding onto this stove for awhile as things didn’t seem right to them either.

    Model
    JB700DJ4BB
    Serial number
    DL206303Q
    Bought from
    S&S Appliance
    Bought
    Mar 17, 2018
    Where
    Orange, Massachusetts: Unspecified
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  66. First aid

    Made Oct 8, 2017, sent to the company Dec 11, 2017, published by CPSC Dec 26, 2017

    The product, in the report: General Electric Profile series stove, 30” wide, color -white Model# J BP72TOM1WW Serial # RM2 667570

    DETAILS ---- I recently put a pot of water on my glass GE stove top and stepped into the doorway of the adjacent room. About 2 minutes later I heard this deafening boom. I turned toward the kitchen and the entire stovetop had exploded and sent shards of glass, some of them 6 inches long, across the kitchen and into the dining room, up to 20 feet away. I had my back toward the oven and I received small lacerations to my legs and feet. Had my granddaughter been in the kitchen at the time, it would have seriously maimed her or could have killed her outright. After contacting the GE chat line, I was told I had a ten minute wait time. I was number 1 in the queue. After waiting 35 minutes, GE canceled my chat. Apparently they do not wish to discuss this problem. My next stove top will definitely not be a General Electric product. After reading the testimonials of others, I realized that mine was not an isolated incident. This stove was a top end Profile series product. It had been impeccably maintained.

    Model
    Model# J BP72TOM1WW
    Serial number
    Serial # RM2 667570
    Where
    Harvard, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric Profile series stove, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  67. Hurt, no treatment

    Made Sep 14, 2017, sent to the company Sep 22, 2017, published by CPSC Oct 6, 2017

    The product, in the report: GE self-standing 30” electric range with ceramic cook top and convection oven

    We moved into a new condo six weeks ago. It came with all new GE appliances. The range is a electric ceramic top model with a 12” burner on the front right of the cook top (GE Model: JB700EJ2ES, Serial No.: AH272460Q).

    We were boiling some water to cook some corn on the cob. After about 15-20 minutes at the highest setting (boiling water and cooking the corn), the metal front that wraps down from the ceramic top to the oven door (see attached picture) became very hot - so hot you could not touch it for even a second. My wife actually burned her stomach reaching into the microwave over the stove. I called GE and the technician came out. It was his conclusion that it was normal operation. He called some engineer who said that on a 36” high stove, the temperature is allowed to reach 191 degrees. I know with water heaters, 120 degrees at the point of use will scald a person. The technician did lift the cook top and said everything was connected properly. There was no insulation between the burner and the metal front that was getting hot.

    It is hard for me to believe that an area of a range, not involved with the heating or cooking of food, is allowed to get so hot that a significant burn could occur with a mere touch.

    Model
    JB700EJ2ES
    Serial number
    AH272460Q
    Where
    Lakewood Ranch, Florida: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  68. No one hurt

    Made Aug 24, 2017, sent to the company Jan 17, 2018, published by CPSC Feb 1, 2018

    The product, in the report: GE Electric glass top range

    I have a GE electric range, about 4 years old. The hot surface light does not turn off, which has just occurred over the past few days. I am not sure if this is a safety issue or not, or something which may point to something more severe (my thoughts go to a defective burner which could potentially cause a fire). I tried contacting GE about it, but they want to charge me an unknown labor amount (the GE representative told me she could not give me a labor rate, until after a $100 service call). I advised her that before I moved forward with anything, I was contacting CPSC. She did not comment on same, and only noted the above. I’m not sure if this is an issue that you are aware of, and I am concerned about the safety of the product, (and hence my family,) that I purchased brand new.

    Model
    JB705S T3SS
    Serial number
    FA2 38163Q
    Bought from
    Lowe’s, Michigan
    Bought
    Jul 5, 2017, about then
    Where
    Muskegon, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  69. First aid

    Made Aug 3, 2017, sent to the company Aug 11, 2017, published by CPSC Aug 25, 2017

    The product, in the report: Ge electric stove serial# GH245386Q

    We have a new ge stove that came with the new condo. It’s really a nice stove. Unfortunately the low temperature on the stove is not low. It’s more of a medium high. If you are trying to cook a sauce on low, you will burn the sauce as well as the pan. Unfortunately when I lifted the lid the sauce was boiling and splashed onto my index finger, burning my finger. This also happened to my wife, however she did not burn herself. Low temperature dial is not a low and am concerned that others may experience the same. I hope this will help prevent further issues.

    Model
    JB655SK1SS
    Serial number
    GH245386Q
    Bought from
    Lennar homes, Florida
    Bought
    Jun 1, 2017
    Where
    Fort Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  70. No one hurt

    Made Jul 3, 2017, sent to the company Sep 29, 2017, published by CPSC Oct 16, 2017

    The product, in the report: GE Freestanding oven Black and white, electric model JBP30B0B1WH

    The GE Freestanding oven almost caught fire. I came home and the oven had come on by itself. It smelled like it was on fire and was too hot to touch, The wiring on the back was melted and burning. The wall behind the stove had started getting black spots from the heat. The cabinets around it were too hot to touch. Flipped the breaker off to get the stove to turn off and unplugged the stove. It made a spark and heard a loud pop when I unplugged it. Got an oven mit and pulled the stove out of the space by the handle. Put fans on everything to make everything cool down. It would have been a fire at any minute if I had not come home in time.

    Model
    JBP30B0B1WH
    Serial number
    DV1126340
    Bought from
    Sears, Arkansas
    Where
    Marion, Arkansas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Jun 18, 2017, sent to the company Jun 26, 2017, published by CPSC Jul 11, 2017

    The product, in the report: GE electric stove stainless steel MODEL JB650SF4SS SERIAL DG244930Q smooth top

    My daughter was making dinner in the oven just bought it 2/27/2016 with a pyrex dish always use them when all of a sudden y granddughter ran up stairs to get e i came down and the pyrex blew up and broke the glass on the oven door dont understand what happened i now afraid to use my oven bought a replacement glass from GE Consumer Affairs dont know what to do.

    Model
    JB650SF4SS
    Serial number
    DG244930Q
    Bought from
    HOME DEPOT
    Where
    Hammonton, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GENERAL ELECTRIC, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Jun 16, 2017, sent to the company Jun 26, 2017, published by CPSC Jul 11, 2017

    The product, in the report: GE double wall oven model JT3500

    My husband and I special ordered a GE double wall oven from Home Depot less than a year ago. Yesterday, I tried to use the self-cleaning feature for the first time. I read the manual, then started the cleaning cycle. Ten minutes into cleaning, I heard a loud POW, almost like fireworks or a small caliber handgun. I walked back into the kitchen to discover the glass in my upper oven exploded inside the oven.

    Being “safety glass” it should have broken into pebbles. It didn’t. It broke into sharp shards all over the inside of BOTH ovens (not sure how glass fell into the lower oven, but it surely did!) When I opened the door (after it cooled enough to unlock) to take pictures for warranty issues, shards immediately fell to the floor, imbedding in my linoleum floor like daggers.

    Model
    JT3500SF3SS
    Serial number
    GG621261Q
    Bought from
    Home Depot, Georgia
    Bought
    Jun 30, 2016, about then
    Where
    Thomaston, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made May 11, 2017, sent to the company May 19, 2017, published by CPSC Jun 5, 2017

    The product, in the report: GE Range model# JBP65MKBS stainless steel and black. Purchased from Conn’s Appliances 02/06/2007

    Came home from work and outer window on range was shattered. There were a few pieces on the floor but majority intact. It is making cracking noises. I haven’t used the oven since Christmas!

    Model
    JBP65MKBS
    Bought from
    Conn’s Appliances, Texas
    Bought
    Feb 6, 2007
    Where
    Beaumont, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made May 8, 2017, sent to the company Jul 25, 2017, published by CPSC Aug 15, 2017

    The product, in the report: Electric Cook Top

    We purchased a General Electric Glass Electric Cooktop. The controls are built in the glass. In order to put the unit on you have to hold a button for 3 seconds and then you can turn on one of the heating elements.

    Here is our issue that I believe is extremely dangerous for people that have Cats in their home. My wife got up in the middle of the night in the night to get a glass of water in the Kitchen. She found the Cooktop on and the burner on the highest settings. It melted the bottom of a kitchen cabinet. I believe that if my wife did not get up we would have had a Fire ! We determined that one of our many Cats jumped up on the Cooktop and landed on the safety button and stay there for 3 seconds ( It is very sensitive and takes very little pressure to push ) Then the Cat laid down and put on a burner. Now we have to shut of the circuit breaker to the Cooktop every night. ( In the basement ! )

    I just wanted to share this story maybe it would help. Maybe the Manufacturers should warn people that have Cats to use extreme care. Looks like we will dispose of the unit and purchase one that has knobs. WE are contacting an Electrician to find out the feasibility of installing an on off switch under the counter.

    That for the time .

    [REDACTED]

    Where
    Plainview, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  75. Not said

    Made Jan 28, 2017, sent to the company Feb 10, 2017, published by CPSC Feb 27, 2017

    The product, in the report: GE Profile slide-in electric range, Bisque

    In the middle of the night, the glass front of my GE profile slide-in electric range fell off of the front of the oven and shattered and flew all over the kitchen and adjoining family room. This is the 3rd time this has happened since purchasing the oven in October 2009. When the manufacturer was contacted the first time April 2010, they replaced the glass under “warranty”. The second time it happened, November 2012, they told me it was not under warranty. They sent a technician to the house, charged me for the visit to determine that the glass had shattered, and then charged me for the glass panel to be replaced.. Now this is the 3rd time it has shattered. Luckily no one was near it when it happened. The oven was not on and had not been on for the 3 occurrences. The adhesive connecting the glass to the metal oven door appears to be double sided foam tape and is not sufficient to adhere the glass safely.

    Model
    Profile Slide-in electric range, model # P S968T P1CC
    Serial number
    TS2 309320
    Bought from
    Rosner’s, Inc.
    Bought
    Oct 12, 2009
    Where
    Royal Palm Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric Profile, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Unspecified
  76. No one hurt

    Made Jan 13, 2017, sent to the company Jan 30, 2017, published by CPSC Feb 13, 2017

    The product, in the report: White GE Arora Range

    General Electric Arora Range, Model JB745DF3WW, purchased June 2015. When turning on the oven, there was a brief fire and smoke from the Range Control Board area. The oven was immediately turned off, circuit breaker turned off, and the range was unplugged. Components and wires are melted on the back of the control board. GE technician has investigated and I am currently awaiting resolution.

    Model
    JB745DF3WW
    Serial number
    LF274419Q
    Bought from
    Home Depot
    Bought
    Jun 23, 2015
    Where
    Newport News, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Jan 6, 2017, sent to the company Jan 25, 2017, published by CPSC Feb 8, 2017

    The product, in the report: GE built in microwave oven

    The oven was on 350 baking something and it reached greater than 500 degrees and would not shut off. We had to unplug the entire microwave and oven unit. If we had left the house there would have been a fire.

    Model
    JTP85W0D1WW
    Serial number
    SA6520460
    Bought from
    neighbor
    Bought
    Oct 1, 2016
    Where
    Austinburg, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Jan 3, 2017, sent to the company Feb 1, 2017, published by CPSC Feb 15, 2017

    The product, in the report: Oven Range

    The consumer indicates that she was using both the cooktop and the oven when she smelled something burning. The consumer immediately turned off the oven range. The consumer pulled the unit from its location and noticed that there were flames coming from the metal protection cover on the back of the unit. The consumer let the flames subside.

    The consumer unscrewed the metal protection cover and noticed that the wiring inside it had burnt.

    The consumer indicates that prior to the incident, the cooktop portion of the oven range was used approximately once or twice daily, whereas as the oven was used once daily on average. The consumer plans on keeping the oven range for at least the next thirty days in case an investigation ensues.

    Model
    JB640SR7SS
    UPC
    Unknown
    Serial number
    RZ268217Q
    Bought from
    Unknown
    Where
    Semmes, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Nov 7, 2016, sent to the company Nov 17, 2016, published by CPSC Dec 2, 2016

    The product, in the report: 30” GE Electric Range

    I was roasting squash covered with foil in a roasting pan at 350F in the oven. After 40 minutes I heard a loud pop and saw the glass was in many pieces and falling inside the oven. Luckily there is a clear outer piece that covers most of the door, so the hot glass stayed in the oven and did not hit me. This is a brand new range that has been in use since September 16, 2016. GE 30” Range Model JB250RK1SS Serial RG219757Q

    Model
    JB250RK1SS
    Serial number
    RG219757Q
    Bought from
    Agren Appliance
    Bought
    Aug 19, 2016
    Where
    South Portland, Maine: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Jul 15, 2016, sent to the company Jul 25, 2016, published by CPSC Aug 10, 2016

    The product, in the report: GE Profile glass top range.

    I am reporting this since it is the third time this has happened with this range. The knobs on this GE range are very sensitive. If I cross something over them they will turn on without any pushing down. The knob is designed so that you are suppose to “push in” then turn. Unfortunately you do not need to push in which means they easily turn on without knowledge. We have had two fires due to this issue and I’m concerned we won’t catch the next one before it escalates. Both times we were placing a box on top of the range while not using the range. This motion of putting something on top of the range turned the knobs on. This has happened twice where the knob goes to “high” and the box ignites. Although putting a box on top of a range is not it’s normal use (as a counter) this is a physical fire hazard and should not happen. The top of our range is glass so the surface is flat. We have inadvertently turned on our range numerous times by bumping it or leaning across it. Twice now we’ve had fire. I believe there should be a “fix” for this with knobs that are more secure. I would happily purchase a replacement to keep us safe.

    Model
    P S905S P3SS
    Serial number
    SZ2 61759Q
    Bought from
    Lowes
    Bought
    Jul 1, 2013, about then
    Where
    South Glastonbury, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric Profile, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  81. First aid

    Made Jul 11, 2016, sent to the company Jul 19, 2016, published by CPSC Aug 4, 2016

    The product, in the report: GE electric range, Model # JB630DF4WW white, black top, flat surface

    I’m writing concerning my GE electric range, model #JB630DF4WW, that was purchased from Home Depot on 04-19-15. I did not purchase the extended warranty offered by Home Depot. I have contacted GE and they are sending someone to check the damage.

    On June 30, 2016, I was getting a glass pitcher out of the cabinet adjacent to my range. The pitcher bumped the oven door and immediately the glass front fell to the floor at my feet. The pitcher was not broken, so I know it was a slight bump. Fortunately, I wasn’t injured except for a small cut on my foot. It only required minor first aid. The oven was last used four days prior to this incident. I had never heard of this happening, but when checking on line, it appears this is not an isolated problem.

    My concern is that mothers often have small children playing in the kitchen with pots, pans, wooden spoons, toys etc. It seems very possible one of these objects could strike the range door causing the glass to break and injury a child or pet.

    Model
    JB63ODF4WW
    Serial number
    GF203356Q
    Bought from
    Home Depot
    Bought
    Apr 9, 2015
    Where
    Dahlonega, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  82. No one hurt

    Made May 8, 2016, sent to the company May 16, 2016, published by CPSC May 31, 2016

    The product, in the report: 30 Inch free standing range, electric.

    This morning around 6:00 a.m., we were awoke by a loud noise. It sounded like a crash or something that fell. My husband got up to go look around to see what it was. When he walked into the kitchen, the front of the glass on the GE kitchen stove was completely blew out. We had not used the stove for 5 days, so the stove was not hot when it happened. This was very worrisome to us, due to if one of us would have been in the kitchen when this happened, injury could have occurred.

    Model
    JB250DF1BB
    UPC
    31-17038
    Serial number
    LD208642Q
    Where
    Beaumont, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  83. Not said

    Made Apr 20, 2016, sent to the company Apr 28, 2016, published by CPSC May 12, 2016

    The product, in the report: GE Model J KP90S M1SS; Serial #DR6 233250, installation date 2009. Stainless steel wall oven/microwave wall unit

    I turned my GE wall oven to clean and the interior glass on the oven door broke into seven (7) large, sharp pointy edged pieces. I turned the oven on at 7:00 pm, Tuesday, 04/19/2016, and when I opened it to wipe it clean the following morning the interior glass was in pieces. I have a special needs child who could be seriously injured on this product, not to mention myself!

    Model
    J KP90S M1SS
    Serial number
    DR6 233250
    Bought from
    Sears
    Where
    Downingtown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances
    How badly, in CPSC’s words
    Unspecified
  84. No one hurt

    Made Mar 18, 2016, sent to the company Mar 28, 2016, published by CPSC Apr 11, 2016

    The product, in the report: GE Model # JB630DFBB Internet # 204370965 5.3 cu. ft. Electric Range with Self-Cleaning Oven in Black

    Was cooking dinner. I had used the broiler for maybe 10 minutes on high. I then turned the oven off, a minute or two later the glass on the front of the oven door just shattered to the floor. Glass was sizzling and popping in the air because it was so hot.

    Model
    JB630DFBB
    Bought from
    Home Depo, Missouri
    Bought
    Jun 30, 2015
    Where
    Saint Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Feb 26, 2016, sent to the company Mar 7, 2016, published by CPSC Mar 21, 2016

    The product, in the report: ge profile model JP989BK1BB electric stove

    GE Profile - Electric Stove. Model JP989BK1BB - Serial # TM2 55451Q Bought the stove but didn’t use it right away. As our 20 yr old GE stove stopped working on thanksgiving day. bought this stove. but got the part for our old stove so we used it. moved this one into another room. a couple of yrs later, my mom passed and I got rid of her old 20 yrs + working GE double oven stove and moved the new one into the spot. I barely use the stove as I never cook. I make some tea, fry a little. First the right large rear burner on my GE Profile stove did not shut off but the red light was on. I played with it a bit and turned the know a lot and finally it shut off. Now 6 months to a yr later, my nephew moves in and is cooking with the stove a lot. Same thing with the rear right burner, on with the red light and won’t shut off. he has to unplug it. wait a while, hr or so, and when we plug it back in, it is fine. now the left rear large front burner, stays on low heat but switch is off and no red light. this is more dangerous. it was on all day. I made tea in the am and when I came home at 6 pm it was on. we could not get it to shut off. we unplugged it for a bit and it was still on. we unplugged it over night and it was fine in the am. but I am calling a repair man as this is dangerous.

    Model
    JP989BK1BB
    Serial number
    tm2 55415q
    Bought from
    sears
    Bought
    Nov 30, 2010, about then
    Where
    new bedford, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand general electric, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Feb 16, 2016, sent to the company Feb 24, 2016, published by CPSC Mar 9, 2016

    The product, in the report: White Free Standing DE 30” Electric Range with single oven. Model #J BP46G 52WW Serial # RL238203G

    On Saturday, Feb. 13th, 2016, When the GE Freestanding Electric range oven was turned to “Warm” and audible ‘pop’ sounded and the right end of the lower element became increasingly red and hot. The oven was turned off to the click “Off”. and the element was visually noted to decrease in redness and heat. The stove was ignored for about 6-8 minutes but when re-addressed it was noted that the element had re-ignited and was flaming and popping 2/3rds of the way around it’s length. The flames were covering the entire front glass window into the oven. As the oven could not be turned off any more than it had, the main electric switch to the house was shut off. This allowed the power cord to the entire range to be disconnected from the electric receptacle. The GE Range Model #J BP46G 52WW Serial #RL238203G It is assumed that this unit was installed when this patio home was built in 1995. It has had very light use ever sine then.( Approximately 4-6 months a year) Our concern is that there are many similar units that may do this and catch fire even after they are turned Off.

    Model
    Model #J BP46G 52WW 30” Freestanding electric Range,
    UPC
    unknown
    Serial number
    RL238203G
    Where
    Fort Collins, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  87. Not said

    Made Dec 28, 2015, sent to the company Jan 7, 2016, published by CPSC Jan 22, 2016

    The product, in the report: Household electronic range, convection oven General Electric Cafe series, Model C S980S T5SS, Serial no. HD108903P

    We purchased from Sears a GE Cafe electric range, Model C S980S T5SS, Serial no. HD108903P last year. We paid $2,499. It was delivered on Oct. 8 2014, although it was not properly installed until several weeks later.

    On Dec. 26 of this year, we put it on self-clean for the minimum, three hours. The inside glass of the door shattered.

    Minimum online research revealed that this is a recurring problem:

    http://www.selectsmart.com/DISCUSS/read.php?34,834895

    http://www.thestar.com/business/2012/07/20/when_ge_glass_oven_door_shatters_who_pays_for_repairs.html

    We contacted Sears and a customer representative told us the oven was out of warranty and that we would have to pay for the repair replacement.

    This is unacceptable and, thank goodness, was not more serious: The shattering might have ruined a holiday meal, and if the outer glass shattered, might have posed a danger to small children we had staying with us over the holiday.

    Model
    C S980S T5SS
    Serial number
    HD108903P
    Bought from
    Sears
    Bought
    Oct 8, 2014
    Where
    ARLINGTON, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric Cafe series, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  88. No one hurt

    Made Dec 21, 2015, sent to the company Dec 30, 2015, published by CPSC Jan 14, 2016

    The product, in the report: Black GE Profile Slide-In Electric Range

    GE Electric Range - fire, debris and shock hazard. When I turned on a stove top burner in about 5 seconds there was a loud pop as the front panel “burner on” lens flew out of the front panel across the kitchen narrowly missing hitting me followed by sparks flying out of the lens hole. The main circuit tripped at this point. When I tried to reset the breaker a red flash fired out of the same hole and the breaker tripped again. There was some smoke and a burn smell but no subsequent fire.

    Model
    GE Profile Electric Slide-In Range - Model # PS968SP3SS
    Serial number
    VZ201712Q
    Bought from
    New Home, Pennsylvania
    Bought
    Feb 1, 2012, about then
    Where
    Gettysburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Dec 9, 2015, sent to the company Dec 17, 2015, published by CPSC Jan 4, 2016

    The product, in the report: GE Electric Wall Oven Model number JKP 18S OC 188 Serial number GD6 3700 7 Q

    While operating my GE oven the interior glass in door shattered violently, creating many large sharp hot shards of glass.

    Model number JKP 18S OC 188

    Serial number GD6 3700 7 Q

    Model
    JKP 18S OC 188
    Serial number
    GD6 3700 7 Q
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Oct 20, 2015, sent to the company Nov 19, 2015, published by CPSC Dec 4, 2015

    The product, in the report: Slide in Electric Oven

    The consumer stated that on 10/19/15, the exterior glass panel of the the oven door fell off and shattered. The panel measures 28in x 17in. The consumer was not in the kitchen when this happened. She heard a loud crashing sound and when she arrived in the kitchen, she noticed that the glass had shattered and spread as far as 10 ft away in the kitchen.

    The interior glass panel is still intact.

    The consumer stated that an adhesive strip may have been used to attach the glass panel in the door. The consumer saved the strip.

    The consumer stated that she had not used the oven since 10/17/15.

    The unit was installed by the builder when the house was built in 2010.

    The submitter noted she contacted GE after she filed this report..GE will replace the glass panel free of charge, but will charge for labor ($125.99)..Submitter noted she will receive a 25% discount; however, she asked them to do it free of charge, but have not heard back from them yet. GE case # [REDACTED}

    Model
    PS900D P1BB
    Serial number
    ZS243803Q
    Bought from
    ICI Homes
    Bought
    Apr 1, 2010, about then
    Where
    Ormond Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Oct 15, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

    The product, in the report: electric range

    On 10/9/15 the consumer walked in the kitchen and noticed the oven was “On”. The consumer states the knob was in the “off” position. The consumer notified the security of the apartment building and he notified a maintenance employee who turned the circuit breaker off.

    On 10/12/15 the consumer contacted the firm (800-432-2737) and the rep referred her to the Consumer Relations department. The consumer called the Consumer Relations department (800-386-1215) and informed them of the incident (case # 13724471). The consumer provided the rep (name unknown) with the model and serial number. The consumer was told that [REDACTED] was the case manager assigned to her case and [REDACTED] would call her on 10/14/15. The rep also told the consumer that a technician would repair her range on 10/16/15. [REDACTED] called the consumer on 10/14/15 and informed her that a technician is not available and she would call the consumer on 10/16/15 to arrange a date for the repair.

    The consumer believes her range poses a fire hazard.

    The repair guy came on 10/17/20 and when he turned the circuit breaker back on, the oven broiler lit back up and could not be turned off without turning the circuit breaker off. He then took off a back panel and saw a burnt spot & said the consumer needed a new part. He unplugged the range & told the consumer to leave it unplugged. In looking thru the oven mauel, the consumer saw that it was an automatic oven - meaning, it can be set to turn on & off at certain times. The consumer thinks that part got messed up. On, 10/26/2015, the part arrived. The repair guy is scheduled tomorrow.

    Model
    JPB30W0B4WW
    UPC
    Unknown
    Serial number
    LA2428130
    Bought from
    Sears, Hawaii
    Bought
    Jun 1, 2001, about then
    Where
    Honolulu, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Sep 18, 2015, sent to the company Sep 28, 2015, published by CPSC Oct 13, 2015

    The product, in the report: GE freestanding electric range, black with stainless steel, glass cooktop purchased September 2, delivered September 5, 2015.

    Brand new electric range/oven used for approximately 12 days was preheated to 350 degrees. I placed my casserole dish and pizza stone with mini pizzas in oven and began washing dishes. Approximately 2-5 minutes later, I heard a very loud smashing sound. When I turned around, I discovered that the interior glass of my oven door had shattered all over the inside of my oven. The glass seemed to have almost exploded, as it reached my casserole dish on the top shelf and was all over the oven, even far in the back. Nothing had touched the glass, nor had anyone been in contact with the oven while it was cooking, the glass broke seemingly for no reason. This was very alarming, as I have young children who could have been seriously injured from the broken glass if I had not been right there to immediately clean it up.

    Model
    JBS60RF3SS
    Serial number
    RF289003Q
    Bought from
    Home Depot, Pennsylvania
    Bought
    Sep 2, 2015
    Where
    Essington, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric (GE), made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  93. Hurt, no treatment

    Made Sep 1, 2015, sent to the company Oct 13, 2015, published by CPSC Oct 27, 2015

    The product, in the report: Electric Range’s Oven

    09/03/2014 (Approximate) - The consumer indicates that from the first day she used her range’s oven, she has been having issues with its temperature setting. The consumer sets the temperature to a certain degree but shortly thereafter, the unit either increases or decreases the original temperature it was set to, usually increasing it.

    The consumer contacted the manufacturer approximately four or five months later and explained the issue she was having. The representative she spoke to informed her that they would send a Service Technician over. When the Service Technician inspected the unit, he adjusted the screws in the knob.

    The consumer tested the unit for about two weeks but the unit was still not malfunctioning. The consumer contacted the manufacturer and another Service Technician inspected her unit. The Service Technician inspected the unit. The consumer informed the Technician that her grandson touched the gap between the faceplate and the top of the door and burned his fingers. This gap is almost an inch wide. There is also a gap on the sides where heat escapes from. The Service Technician informed the consumer that that was the way the oven was designed and, as far as her grandson, that she should keep him away from the oven. The Service Technician made no repairs. The Service Technician informed the consumer that he should call the manufacturer and complain.

    08/04/2015 (Approximate) - The consumer contacted the manufacturer and spoke to [REDACTED]. After she informed what had been happening, [REDACTED] suggested they change the knob and the thermostat on the unit. The parts were ordered and the consumer received the parts. [REDACTED] asked the consumer for pictures, which were e-mailed. [REDACTED] offered a discount on the purchase towards a new unit.

    The consumer has been trying to contact the manufacturer in order to have the parts they sent her installed on her unit. She has been unable to contact them.

    The consumer states that she has ceased use of the unit as of August. The consumer only has issues with the oven; the burners work properly.

    The consumer believes the product poses a safety hazard to consumers. The consumer has no other injuries to report.

    Model
    ABS45DFBS
    UPC
    Unknown
    Serial number
    LD129501
    Bought from
    Home Depot, Florida
    Bought
    Aug 17, 2014
    Where
    Pompano Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  94. No one hurt

    Made Aug 25, 2015, sent to the company Oct 6, 2015, published by CPSC Oct 21, 2015

    The product, in the report: Electric Range GE

    The consumer indicates that the oven was already in her home when purchased it approximately nine years ago. She is unaware when or where her unit was purchased.

    Sunday 8-23-15 The oven was put on 350 to pre heat. About 7 minutes after that the consumer saw a flash in the oven. When she went to see what was going on it was on fire the element was and the consumer shut off and turn fan on for smoke. When it cool the consumer took in white ash in oven and element broke in 3 parts. The consumer call Monday to report it to GE.

    When the oven was cool enough for the consumer to open the door and see and touch inside, she noticed that the element was broken in three different areas. The consumer states that the inside of the oven is naturally white and it ended up being the same color.

    08/24/2015 - The consumer contacted the manufacturer and explained everything that had happened. The consumer was informed that for investigation purposes, they would send somebody over to inspect the unit. About an hour later she received a call from the Service Technician asking for the part number to the element so that he can replace it. The consumer contacted the manufacturer and explained to them that she was not interested in a repair. After several calls, she was informed that she would have to pay for the removal of the original stove, and that she had the option of purchasing a new stove but would also have to pay for installation. No discounts were offered.

    08/25/2015 - The consumer purchased another oven by a different brand name and had had her previous oven removed by two gentlemen from Lowes.

    02/21/2015 - The consumer indicates that she had the same issue occur with the element. She contacted the manufacturer and had to pay for parts and installation.

    The consumer has no injuries to report. The consumer believes this product poses a safety hazard.

    Model
    JBP22B
    UPC
    Unknown
    Serial number
    FL276122P
    Bought from
    Unknown
    Where
    Winston Salem, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 9, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Jul 22, 2015, sent to the company Aug 14, 2015, published by CPSC Aug 28, 2015

    The product, in the report: Range with Self-Cleaning, Electric Oven

    03/15/2013 (Approximate Installation Date)

    07/10/2015 - The consumer indicates that his wife had used the oven and burners to the range and when finished, she turned everything off by 1700 hours.

    07/11/2015 - The consumer woke up around 0700 hours and when he went to the kitchen, he noticed the oven door to his range had shattered all over the floor. The consumer states that him and his family went to sleep around 2300 hours. There were kids sleeping in their living room adjacent to the kitchen but none of them heard any explosion and they were sleeping when the consumer woke up. The consumer didn’t either so he is unaware what time the oven door shattered.

    The consumer noticed that after the oven door exploded, the door will not close properly any longer.

    07/14/2015 (Approximate) - The consumer contacted the manufacturer and explained what had happened. The consumer was informed that his unit was no longer included under warranty so they could not provide any remedy. The representative he spoke to, [REDACTED], informed him that they could send a Service Technician out, free of charge, but that he would have to pay for the cost to repair the oven door. The consumer’s case number for GE’s Consumer Relations is [REDACTED].

    07/20/2015 - The Service Technician inspected the consumer’s range and gave the consumer an estimate for the cost of repair. He was given a 25% discount on parts.

    The consumer contacted the manufacturer and expressed his disappointment that they wanted him to pay for the cost of repair. He asked to speak to a Supervisor and was told they would call him back.

    The consumer has no injuries to report. The consumer believes this product poses a safety hazard.

    Model
    JSP39DNWW
    UPC
    Unknown
    Serial number
    A2270895Q
    Bought from
    AJ Madison, New York
    Bought
    Feb 15, 2012, about then
    Where
    Miami, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  96. Not said

    Made Jul 16, 2015, sent to the company Jul 24, 2015, published by CPSC Aug 7, 2015

    The product, in the report: GE 30” Built-In microwave double oven JTP85

    Our GE built-in oven microwave unit started on fire on 7-13-15 and then the outer glass exploded outward after the fire stopped. the fire started in the oven element and was contained to the oven but the whole unit must be replaced now.

    Model
    JTP85B042BB
    Serial number
    ZV678435Q
    Where
    Chelmsford, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  97. No one hurt

    Made Jun 13, 2015, sent to the company Jun 22, 2015, published by CPSC Jul 8, 2015

    The product, in the report: GE Free-Standing, Slide-In, and Drop-In Electric Range

    The is the second time our outside glass on our GE oven exploded sending pieces of glass that covered our kitchen floor. We were not using it, had not bumped it or disturbed it in any way. We heard the explosion and went to see what it was. Our biggest concern is for our two small pets who eat in the kitchen and could have been killed by the flying glass! If that happens, we will file a law suit, and it will be class action since so many people have experienced the same phenomena. Our GE oven Model # P5968T P2CC. The Serial # FV2 418 480. We purchased it new on 4/9/11 from Tate Appliances in Oldsmar. As I mentioned, this has happened once before and we had to pay to have it fixed in the amount of $300+.

    Model
    Free Standing, Slide In Rance with glass cooktop #P5968T P2C
    UPC
    ?
    Serial number
    #FV2 418 480
    Bought from
    Tate Appliances, Florida
    Bought
    Apr 9, 2011
    Where
    Oldsmar, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Apr 10, 2015, sent to the company Apr 20, 2015, published by CPSC May 4, 2015

    The product, in the report: Self-cleaning electric range. White and black in color. Serial number TZ122279Q. Model number JBP24DB4WH.

    While the oven was preheating, the coil wire inside the oven caught fire and the oven is broken.

    Model
    JBP24DB4WH
    Serial number
    TZ122279Q
    Bought from
    Sears 02112
    Bought
    Oct 30, 2000
    Where
    green bay, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 70, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  99. Not said

    Made Mar 18, 2015, sent to the company Mar 26, 2015, published by CPSC Apr 9, 2015

    The product, in the report: GE radiant self-cleaning convection range

    Product: GE radiant self-cleaning convection range, purchased in July 2012. CS980SN3SS. Has 5 burner surfaces. Knob to one of the burners fell off for no apparent reason. I was wiping down the range with a soft cloth and the knob went limp and fell to the floor. I picked up the knob and tried to put it back in place when a lot of hot sparks flew out at me from where the knob was supposed to be. It looks like there is a wiring defect that could cause a fire. I have a repair person coming to look at it.

    Model
    CS980SN3SS
    Serial number
    LV207539P
    Bought from
    Sears
    Bought
    Jul 2, 2012
    Where
    Tucson, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  100. No one hurt

    Made Mar 8, 2015, sent to the company Mar 16, 2015, published by CPSC Mar 30, 2015

    The product, in the report: GE Built-In 30” Single Electric Wall Oven

    I was using my GE Electric Range, Model JK5000SF1SS, which was installed Nov 2013. Serial number: RA603845Q I was cooking with my oven at 350°F for 20 minutes, and changed to Low Broil. Within 3 minutes, there was a bright orange flash and flames within the oven. I immediately turned off the oven, but did not open it. There was a lot of smoke coming from the oven. After opening all windows and doors of my house and letting the oven cool, I opened the oven door. There was white residue inside the oven. Upon closer inspection, there were tiny pieces of metal within the oven. The rear right coil was noticeably melted and I have pictures that show the coil had completely disintegrated in one spot. It seems as if during the low broil setting, the metal had become dangerously hot and exploded, starting a fire inside the oven and showering metal. Luckily, no one was hurt. There was a lot of smoke and it made us a little light-headed, but there were no burn injuries, mostly because we did not open the oven until the fire had gone out and the oven had cooled.

    Model
    JTK5000SF1SS
    Serial number
    RA603845Q
    Bought
    Nov 16, 2013, about then
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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The state average is 14.3.

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