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Whirlpool refrigerators

188 reports to CPSC, the latest made Jul 27, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 29, 2026.

  • 188reports to CPSC
  • Jul 27, 2026the latest report was made
  • May 15, 2011the earliest
  • 14with the company’s comments
Brand
Whirlpool
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (15)

“Whirlpool Gold”, “Whirpool”, “Whirpool Gold”, “Whilrpook”, “WhiriPool Refrigerator”, “Whirlpool 9.6 cu. ft. Top Freezer Refrigerator Contour Doors”, “Whirlpool Conquest Gold”, “Whirlpool Gold GSF26C5EXY00”, “Whirlpool Gold Series”, “Whirlpool Refrigerator”, “Whirlpool gold”, “Whirlpool, [REDACTED] , Maytag”, “Whirlpool/Kenmore”, “Whrilpool” and “whirlpool gold”

By month

12 reports from August 2025 to July 2026; the most in January 2026, 4. 176 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
July 20262
June 20261
May 20261
April 20261
February 20261
January 20264
December 20251
August 20251
April 20251
March 20253
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20243
April 20242
March 20241
February 20245
January 20241
October 20231
September 20231
August 20232
June 20231
April 20232
March 20232
December 20221
October 20222
September 20222
August 20221
July 20223
June 20222
April 20224
March 20221
October 20211
September 20213
August 20211
July 20213
June 20211
May 20211
April 20211
March 20212
January 20211
November 20201
October 20201
August 20201
July 20201
May 20202
April 20201
February 20201
January 20202
December 20191
November 20191
September 20191
August 20191
January 20191
September 20181
July 20182
October 20171
September 20172
May 20171
February 20171
November 20151
October 20151
August 20151
June 20151
April 20151
March 20151
January 20152
November 20141
October 20143
June 20141
May 20141
April 20143
February 20141
December 20133
October 20131
September 20132
July 20132
May 20133
April 20133
March 20132
February 20131
January 20133
December 20121
November 20122
October 20121
September 20123
August 20124
July 20123
June 20122
May 20121
April 20121
March 20123
February 20125
January 20123
December 20116
November 20116
October 20112
September 20111
August 20113
July 20112
June 20111
May 20113

How badly anyone was hurt

  • Death 1
  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 6 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 12 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 2 CPSC: Injury, Level of care not known
  • No one hurt 148 CPSC: Incident, No Injury
  • No incident, no one hurt 10 CPSC: No Incident, No Injury
  • Not said 5 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 29, 2026. Updated daily.

  1. No one hurt

    Made Jun 10, 2015, sent to the company Jun 18, 2015, published by CPSC Jul 2, 2015

    The product, in the report: Whirlpool side by side refrigerator, black, 25 cubic ft.

    10 year old side by side Whirlpool refrigerator in our garage caught fire and destroyed everything in the garage and caused smoke damage throughout the house.

    Model
    ED5GHEXNB
    Bought from
    HH Gregg
    Bought
    Jul 31, 2005
    Where
    Simpsonville, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Apr 6, 2015, sent to the company Apr 22, 2015, published by CPSC May 6, 2015

    The product, in the report: refrigerator french door

    (12/1/2014) The consumer stated that an ice cube that came out of the dispenser had a chunk of black plastic inbedded in the cube.

    The consumer called Whirlpool and advised them of what happened. The consumer was advised that it would cost him a minimum of $89.95 for a home visit. The consumer declined the offer.

    (12/1/2014) The consumer emailed [REDACTED]-CEO, with photos of the ice cubes that came out of the dispenser. The consumer received a phone call from [REDACTED],Product Safety. on 12/4. The consumer was advised that a local service from a department store would reach out to the consumer to replace or repair the product at no cost.

    (12/16/2014) A technician from Martin Appliance came out and placed a new ice maker module in the refrigerator. The consumer was advised that the mold heater connection was burned out and a portion of the ice maker module housing was cracked and missing.

    04/05/2015)The consumer stated that a chunk of black plastic came out of the ice maker when ice was dispensed.

    The consumer will contact the manufacturer again.

    Model
    GI6SARXXF05
    Serial number
    K24110808
    Bought from
    Lowes, Pennsylvania
    Bought
    Jul 16, 2013
    Where
    Downingtown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Mar 9, 2015, sent to the company Mar 31, 2015, published by CPSC Apr 14, 2015

    The product, in the report: sidie refrigerator Yes. They insist on sending a second repairman. The first one told the consumer nothing could be done. They refuse to replace it. Consumer doesn’t want a frig purchased new to be repaired, She wants a new product not one that must be fixed. They want to repair it. The consumer has contacted not only the manufacturer but the retail store as well, with no resolution.

    (04/7/2014) The consumer stated that she noticed that the ice was coming out of the dispenser after she released the lever. The consumer gets small puddles of water in front of the unit because ice cubes fall to the floor.

    (10/2014)The consumer stated that she got up in the middle of the night to get water. She went to get water from the dispenser. She almost fell but caught herself.

    (12/2014) The consumer’s niece was in the kitchen standing near the refrigerator. She turned to come back out the kitchen and slipped and fell on her right knee. There was water from the melted ice cubes on the floor. No medical attention was required because she was not hurt. The consumer stated that she got the run-around from the place of purchase.

    There is definitely a design flaw which Whirlpool wants to repair instead of a new replacement. Since contacting you, the problem has worsened, as ice falls out more frequently now. Please see following reports from others experiencing the identical problem. The consumer paid for a new appliance. That’s what she wants or her money back. Also, the consumer has fallen again!!! This is a serious accident waiting to happen.

    Model
    WRS325FDAM02
    Serial number
    HR33201280
    Bought from
    h.h. gregg
    Bought
    Mar 28, 2014
    Where
    Cleveland Heights, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Jan 23, 2015, sent to the company Feb 2, 2015, published by CPSC Feb 17, 2015

    The product, in the report: Whirlpool side-by-side refrigerator with door ice maker. Model number: ED2NHGXVQ01, 21.8 CUFT, White

    Our Whirlpool refrigerator caught fire in the ice maker. While we slept at night, something seemed to explode in the freezer. By the time we got woke up and came in, we assumed it was the ice maker dropping ice, as it is usually loud. In the morning, we were overwhelmed with a gas-like smell. When I found the smell originating from the freezer, I opened it and everything was black. There was a large hole in the ceiling of the freezer, and melted plastic throughout the upper section of the freezer. What really concerns me the most is that the seal was almost completely burned through. If it had continued through that seal, it would have easily spread to our wood cabinets directly above the fridge, and throughout our home--as we slept. Ultimately, we contacted Whirlpool who sent out a repairman. He determined that the fire started in the ice maker, not the relay switch as we assumed (after reading about all of the recalls from Whirlpool and Maytag previously due to relay switches catching fire). I can only trust that we were told the truth about what started the fire. However, in any case, an ice maker should not be the cause of a fire inside your fridge, especially not a well-respected name brand like Whirlpool who is all too familiar with freezer fires. We were also told by Whirlpool that the side by side model we have is made to contain the fire inside. In our case, this was true, but this was only by luck I believe. I will be attaching pictures showing the freezer’s seal almost completely burned through. Thank you for your attention to this matter.

    Model
    ED2NHGXVQ01
    Serial number
    HRY2660751
    Bought from
    Sears, Florida
    Bought
    Nov 10, 2009
    Where
    Satsuma, Florida: Mobile/Manufactured Home
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Jan 2, 2015, sent to the company Jan 12, 2015, published by CPSC Jan 27, 2015

    The product, in the report: Whirlpool side by side refrigerator. Model GD5SHAXKQ00. SN: SL4649614.

    12/29/2014 my wife and I were in the kitchen and smelled smoke coming from the refrigerator. We pulled the frig out from the wall and unplugged it. Looked inside the frig and didn’t notice anything unusual. I took 4-6 screws out of the back cardboard cover where smoke was still coming out. The smoke stopped and we waited 10-15 minutes and plugged unit back in. Heavy smoke started again and I could see a small electrical fire around a dual white box device on the side of a black round cylinder (compressor or condenser?) at the bottom and back of the frig. We unplugged and extinguished the fire. Moved unit outside and cleaned up smoke damage to the walls and floor.

    Model
    GD5SHAXKQ00
    UPC
    none noticed
    Serial number
    SL4649614
    Bought from
    Quality Appliance Co., New Mexico
    Bought
    Feb 22, 2002
    Where
    FARMINGTON, New Mexico: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand WHIRLPOOL, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Nov 19, 2014, sent to the company Nov 28, 2014, published by CPSC Dec 12, 2014

    The product, in the report: Whirlpool Gold side by side refrigerator

    My wife came home to a house filled with smoke, the fire department was called and when they arrived they found that the relay switch that connects to the compressor was on fire. Upon doing some research I found that Whirlpool had recalled 1.6 million refrigerators that were made under the Maytag name for the same component catching on fire. After numerous phone calls and playing hardball with Whirlpool, they have offered me half the original price of the thirteen year old unit ($750.00) which I assume is “Hush money”? I kept asking the supervisor “why have you not recalled this model when you know there’s a problem?” I did not get a response! My concern is that there are other units in other homes with families that don’t know that they are at risk. Pretty much sounds like the auto industry cover up to me~

    Model
    GD5SHGXKQ00
    Serial number
    SL4955905
    Bought from
    Lowes Home Improvement, North Carolina
    Where
    Mooresville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  7. Not said

    Made Oct 21, 2014, sent to the company Oct 29, 2014, published by CPSC Nov 14, 2014

    The product, in the report: Whirlpool refrigerator. white , top freezer, 18 cubic feet.

    whirlpool frig freezer bottom melted and if not noticed would have caught house on fire.

    Model
    W8TXNGZBQ00
    Serial number
    VS33269514
    Where
    Chesterfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  8. No one hurt

    Made Oct 15, 2014, sent to the company Nov 17, 2014, published by CPSC Dec 3, 2014

    The product, in the report: refrigerator

    ((10/01/2014) The stated that the problem is with the ice maker tray. The consumer stated that the plastic piece on the end of the auger is breaking off. These pieces are going into his glass when he get ice from the ice maker. The consumer stated that he has gotten pieces of the plastic in his mouth.

    (10/13/2014) The consumer called the manufacturer. He advised them of the incident. He was advised that there was not a recall on the unit. The consumer was advised that there was nothing that they could do about the issue.

    Model
    GI5FSAXVY02
    Serial number
    KD2905064
    Bought from
    h.h. gregg, North Carolina
    Bought
    Oct 1, 2011
    Where
    Castle Hayne, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Oct 10, 2014, sent to the company Oct 21, 2014, published by CPSC Nov 4, 2014

    The product, in the report: Product: Whirpool Side by Side Refigerator Model No. GD5SHAXKQ00 Manufactured November 2011

    Product: Whirpool Side by Side Refigerator Model No. GD5SHAXKQ00 Manufactured November 2011

    My refrigerator stopped cooling so I moved the refrigerator away from wall and saw black burn marks on the wall behind the refrigerator. I removed the back cover of the refrigerator and saw there had been a fire in the refigerator.

    I called Whirlpool and they sent out a technician to repair the refrigerator with no cost to me. About a year later, the week of September 22nd 2014, the same thing happened again. I called Whirlpool, and this time, they won’t pay to repair the refrigerator. They also said they didn’t have a record of my previous incident.

    Model
    GD5SHAXKQ00
    Serial number
    SL4843989
    Bought from
    Best Buy, California
    Bought
    Jan 27, 2012, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whrilpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  10. Not said

    Made Jun 14, 2014, sent to the company Jun 24, 2014, published by CPSC Jul 9, 2014

    The product, in the report: refrigerator starter

    Came home from a vacation to find contents in my refrigerator completely spoiled. I have a Whirlpool model ED5SHAXMQ00. Found out the starter relay had caught fire and completely melted the metal attachments to the prongs on the compressor. The starter relay disintegrated into many pieces when I tried to unplug it from the compressor. The prongs on the compressor are useless do to the metal melting to prongs as a result of the fire. Fortunately I did not have any further damage to my home.

    Model
    ED5SHAXMQ00
    Serial number
    SP4654326
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  11. First aid

    Made May 29, 2014, sent to the company Jun 6, 2014, published by CPSC Jun 20, 2014

    The product, in the report: Black Refrigerator whirlpool gold model #GB9FHDXWB02

    Slipped and fell on large area of water from fridge. Jammed wrist. fridge has consistently leaked for over a year. whirlpool issued a part to correct the issue. however, the consumer must pay for the part of pay $100+ for installation. communicated w/ whirlpool today re: this issue and was told to pay for the part myself. this is a common problem whirlpool gold # GB9FHDXWB02 some other citations of this issue: http://www.consumerreports.org/cro/appliances/kitchen-appliances/refrigerators/bottom-freezer-refrigerator-ratings/models/overview/whirlpool-gb9fhdxws-99046591.htm http://www.amazon.com/W10619951-Whirlpool-Extension-Drain-Replacement-W10309238/dp/B00GWN92N0/ref=cm_rdp_product http://www.consumeraffairs.com/homeowners/whirlpool_refrigerators.html http://www.appliancepartspros.com/questions-for-whirlpool-tube-drain-w10619951-ap5780744.html

    Model
    GB9FHDXWB02
    Serial number
    K13064672
    Bought from
    Sears, Illinois
    Bought
    Sep 12, 2011
    Where
    Western Springs, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand whirlpool gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  12. Not said

    Made Apr 18, 2014, sent to the company Apr 29, 2014, published by CPSC May 13, 2014

    The product, in the report: Whirlpool refrigerator Model GB2SHTXTB00 Serial number ECT4910729 Part number W10613606

    My Whirlpool refrigerator started smoking in the middle of the night. It triggered my smoke alarms in my home.

    The start relay for the compressor melted through.

    Model GB2SHTXTB00

    Part number W10613606

    Serial number ECT4910729

    Model
    GB2SHTXTB00
    Serial number
    ECT4910729
    Bought from
    Lowe’s
    Bought
    Apr 15, 2005, about then
    Where
    Austin, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  13. No one hurt

    Made Apr 7, 2014, sent to the company Apr 15, 2014, published by CPSC Apr 29, 2014

    The product, in the report: Whirlpool side by side - fridge/freezer Model ED2GVEXVD01 SN: HRY2125141 MFG Date 05-09

    Built in ice maker in freezer section of side by side Whirlpool refrigerator model ED2GVEXVD01 serial number HRY2125141 caught on fire and fire spread to ice cube container and burnt hole on plastic tub. No one was injured because we were home and able to unplug the fridge. The fridge is ruined and food in fridge & freezer had to be thrown out.

    Model
    ED2GVEXVD01
    Serial number
    HRY2125141
    Where
    Washingtom, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Apr 3, 2014, sent to the company Apr 11, 2014, published by CPSC Apr 25, 2014

    The product, in the report: White side by side freezer/refrigerator combo with automatic ice maker and water dispenser in the door. 25.3 cubic feet total.

    My husband smelled something coming from the kitchen and went to investigate. He pinpointed the smell generating from the fridge. He pulled out the fridge, unplugged it, and took off the back cover. Then he plugged it back in and the bottom burst into flames.

    Model
    ED5GTG
    Bought from
    Lowe’s
    Bought
    Apr 1, 2004, about then
    Where
    English, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 41, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Feb 18, 2014, sent to the company Feb 25, 2014, published by CPSC Mar 12, 2014

    The product, in the report: Whirlpool Side-by-Side Refrigerator/Freezer - 25.2cf - white has with ice maker with dispenser on outside of freezer door Model - ED25TQ B/M - WHI ED25TQXFW Class - 402 Tag 0820-159562 Compressor - EMBRACO FGS90HA - source of fire

    Smelled smoke [electrical/plastic smell] morning of 2/17/14. Traced to refrigerator which when opened had lost cooling. Unplugged refrigerator and removed rear panel where smell was coming from Area around box connected to side of compressor was hot. Pried off plastic cover and entire contents inside were fried/melted

    Found the following: “Maytag (owned by Whirlpool since 2005) has issued a recall on the compressor relay due to fires. Whirlpool brands are not listed in the recall but it looks like they should be. The problem goes back to Jan 01 according to the Consumer Product Safety Commission.”

    I printed the Maytag recall info on your site: August 25, 2009 Release #09-322 “Maytag Expands Recall of Refrigerators Due to Fire Hazard” Hazard - An electrical failure in the relay, the component that turns on the refrigerator’s compressor, can cause overheating and pose a serious fire hazard.

    Model
    ED25TQ
    Bought from
    Sears ?, North Carolina
    Bought
    Jan 1, 2000, about then
    Where
    Greensboro, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Dec 23, 2013, sent to the company Jan 22, 2014, published by CPSC Feb 5, 2014

    The product, in the report: Refrigerator Freezer

    Refrigerator being reported was in home purchased during the Spring of 2002. Caller had no problems with the unit until December 23rd, 2013. The caller filled her ice trays, placed them in the freezer and then shut the freezer door. As quickly as she shut the Refrigerator Freezer door she heard a ‘pop’ sound.

    Thinking she had somehow placed the ice try off balance causing it to fall she re-opened the freezer and saw a flame approximately two inches high coming from the left front and she blew it out with no problem.

    She left the door to the freezer open for a while then shut it and has had no problems with it since..

    There have been no injuries to report

    Caller has not contacted the manufacturer but does intend to contact them today.

    Model
    EDZZCOXHW00
    Serial number
    SK0935454
    Bought from
    In home when purchased
    Bought
    May 30, 2001, about then
    Where
    Bradenton, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Dec 14, 2013, sent to the company Dec 23, 2013, published by CPSC Jan 8, 2014

    The product, in the report: 21.7 CF Whirlpool refrigerator

    My Whirlpool refrigerator caught fire

    Model
    ET22RK-ET22RM
    Bought from
    Herald’s Appliance, Ohio
    Bought
    Jun 5, 1998
    Where
    Howard, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Dec 9, 2013, sent to the company Dec 18, 2013, published by CPSC Jan 3, 2014

    The product, in the report: Whirpool Gold series side by side refrigerator

    Whirpool Gold Series refrigerator caught fire today. No injuries and fire seemed contained the kitchen filled with smoke and the entire house smells like a major electrical fire incident. Defective part was removed and confirmed to be the same incident that has occurred many times to other consumers. Defective part and interfacing wiring are severely damaged. Defective part is the relay starter that connects to the compressor.

    Model
    G5SHAXLS02
    Serial number
    SM3630724
    Bought from
    Lowes, California
    Bought
    Jan 1, 2000, about then
    Where
    Madison, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Oct 2, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Whirlpool Gold GSF26C5EXY00 Refrigerator

    Came home and smelled smoke/fumes coming from our Whirlpool Gold GSF26C5EXY00 Refrigerator. Pulled it away from the wall and unplugged the power cord. Opened the freezer door and black soot started spewing out. The entire inside of the refrigerator was covered in black soot and the freezer section was full of melted plastic on the back and top. All our food was ruined.

    The refrigerator was purchased 10/17/2012 and still under warranty but Whirlpool has still not offered any resolution. Lowe’s (where we purchased it) has offered to replace it with another brand.

    Model
    Whirlpool Gold GSF26C5EXY00
    Serial number
    HRU2233261
    Bought from
    Lowe’s, Ohio
    Bought
    Oct 17, 2012
    Where
    Girard, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool Gold GSF26C5EXY00, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Sep 24, 2013, sent to the company Oct 30, 2013, published by CPSC Nov 14, 2013

    The product, in the report: side by side refrigerator

    (09/23/2013) The consumer stated that there was a burning electrical smell. The consumer stated that there was smoke coming from the back of the refrigerator. He stated that he pulled the refrigerator from the wall and unplugged it. The consumer stated that he cleaned the dust from around the compressor and plugged the refrigerator back in. After he plugged the product back in, the consumer stated that he heard a buzzing sound. The consumer stated that the switch erupted into a four inch flame. The consumer stated that he unplugged the refrigerator again.

    The consumer stated that the compressor is damaged.

    Model
    GS2SHGXKS01
    Serial number
    SL4648443
    Bought from
    unknown
    Bought
    Jan 1, 2002, about then
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Sep 13, 2013, sent to the company Sep 23, 2013, published by CPSC Oct 23, 2013

    The product, in the report: Whirlpool Refrigerator, Side-by-Side Refrigerator, Stainless Steel Panel/Black

    Whirlpool Refrigerator’s motor caught on fire. Smoke filled the kitchen.

    Bought from
    Best Buy, Maryland
    Bought
    Sep 12, 2003
    Where
    Baltimore, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  22. Hurt, no treatment

    Made Jul 21, 2013, sent to the company Jul 29, 2013, published by CPSC Aug 12, 2013

    The product, in the report: 22 cu. ft. refrigerator with top freezer, black, water dispenser on the door, ice make in the freezer.

    I opened the refrigerator to get milk out for my 18 month old twin before their nap. I saw and smelled smoke in the refrigerator, it could have easily been mistaken for the mist that occurs on hot days. I searched for the source of the smoke, but found nothing. I opened to freezer to investigate further and discovered more smoke. I closed the door and pulled the refrigerator away from the wall to see if there was smoke behind it or coming from the outside. I saw not smoke from the outside. I opened the freezer again, the smoke was more intense and was starting to fill the downstairs. I unplugged the refrigerator and grabbed a fire extinguisher. I opened the freezer again and saw smoke and flames in the back behind the plastic cover for the fan motor. I used the extinguisher to put out the flames. I checked on my wife and kids, they were all fine, and called the fire department. They came and investigated and stated that the fan motor had caught fire and to keep the unit unplugged.

    Model
    GR2SHWXVB01
    Serial number
    EW3801742
    Bought from
    Home Builder
    Bought
    Oct 30, 2008, about then
    Where
    Volo, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  23. Not said

    Made Jul 17, 2013, sent to the company Jul 25, 2013, published by CPSC Aug 8, 2013

    The product, in the report: Whirlpool Refrigerator Model GI6FARXXF02 --- 26 cu ft. Gold Series Ice and Water Dispenser --- Whirlpool parts# 6 - 13

    Whirlpool Refrigerator. Model: GI6FARXXF02 Dispenser Front Parts. After aprox 6 mos, I noticed a severe build- up of Spores, Mildew and Fungus on the inside of the lce and Water Dispenser parts. Besides being disgusting, this is potentially sickening and deadly. This condition is not mentioned anywhere in the Users Manual, including the “Care and Cleaning” section. This sub-assembly is virtually impossible to clean while it is still embedded on the outside of the door. There also aren’t any instructions regarding how to remove it for proper cleaning. This is a major design flaw which I have to believe Whirlpool knew about but chose not to alert its’ customers to this deadly condition.

    Model
    GI6FARXXF02
    Serial number
    K14913010
    Bought from
    hhgregg, Pennsylvania
    Bought
    Mar 17, 2012
    Where
    Yardley, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool Gold Series, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  24. No one hurt

    Made May 20, 2013, sent to the company Jun 24, 2013, published by CPSC Jul 9, 2013

    The product, in the report: Refrigerator

    May 19th, 2013 the caller heard his wife screaming because while she was putting groceries away and had the refrigerator door open she began smelling a burning odor.

    Caller ran in then the caller and his wife saw flames about two or three inches high coming from the back of the refrigerator in the direct area of the light then noticed that the smell of burning that he associates with burning insulation.

    They contacted 911 who responded immediately and put the fire out quickly. The light and the cover are completely melted.

    Callers were advised not to touch anything, contact insurance and manufacturer.

    Refrigerator was purchased March 28th, 2002 and has been repaired once before due to a relay recall in 2007-2008 when it was recalled.

    Callers contacted the manufacturer to report fire May 20th, 2013 with report# REDACTED].

    Caller contacted the manufacturer May 20th, 2013 No one has been injured

    Model
    MZD2766GEQ
    Serial number
    11360431ZW
    Bought from
    Out of Business, Illinois
    Bought
    Mar 28, 2002
    Where
    Oak Lawn, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  25. Emergency room

    Made May 15, 2013, sent to the company May 28, 2013, published by CPSC Jun 11, 2013

    The product, in the report: side by side refrigerator

    (10/21/2012) The consumer stated that his wife was walking into the kitchen. She slipped on a water leak coming from underneath the refrigerator. She fell backward and jammed her right arm. The consumer called 911. An ambulance came out and took his wife to Memorial Hermann Memorial City Hospital ER in Houston. The ER technician, [REDACTED], xrayed her arm. He diagnosed a crushed humerus bone in her right arm. The shoulder socket ball was dislocated. His wife had to have surgery (11/13/2012) to put a metal pin in the bone of her arm and to repair the rotator cuff tears. The surgeon name is [REDACTED]. The consumer stated that this was a really bad break. His wife had a lot of rehabilitation therapy after the surgery.

    (12/10/2012) The consumer stated that he contacted the manufacturer. He spoke with a consumer service group. He explain the situation. The consumer was sent inquires in reference to medical treatment. No one ever came out to check the leak under the refrigerator.

    The consumer noticed subsequent leaks coming from the refrigerator. He called Sears. They sent a repair person out on 12/6/2012. The repair person found a cracked evaporator pan. It was replaced on 12/17/2012.

    The consumer stated that he has talked to Whirlpool legal. He was never given any details.

    The consumer stated that he googled refrigerator leaks on the internet and found out that this is a common problem.

    The consumer’s wife stated that she wants to see Whirlpool take some action to remedy the product.

    Model
    ED2SHEXXQ00
    Serial number
    HR22117644
    Bought from
    Sears, Texas
    Bought
    Jun 18, 2012
    Where
    Houston, Texas: Unspecified
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  26. First aid

    Made May 4, 2013, sent to the company May 13, 2013, published by CPSC May 28, 2013

    The product, in the report: Whirlpool refrigerator (model #ED2KHAXVS 03, serial #HR15016047)

    Please see letter to I sent to P.C Richard & Son Corporate Office at 150 Price Parkway Farmingdale, LI, NY 11735 on April 5th, 2013. On February 9, 2012, I purchased a Whirlpool refrigerator (model #ED2KHAXVS 03, serial #HR15016047) from your store located at 109 Old Country Road in Carle Place, NY.

    It seems that when this refrigerator was assembled, the door handle on the fresh food side was not properly tightened, resulting in it coming off the door and causing injury to my head (cut, contusion, and concussion), on March 30, 2013.

    I requested service to my refrigerator and the technician [REDACTED] came out on April 5, 2013. He immediately suggested that there was nothing wrong with the handle, and stated that he had the same refrigerator. He then said that I was using the handle incorrectly to open the door and it had been pulled up on resulting in dislodging. Is there an instruction manual on how one should open this refrigerator door? I don’t think so. He finally suggested that if the design is faulty, I would need to take that up with the manufacturer.

    I think the handle was inching up upon each use, until it eventually came off the door. I removed the handle for the technician, with very little effort, and he proceeded to make adjustments to tighten it. I am not certain what he did, but the handle did feel much more secure. This in my opinion indicates that it may not have been installed properly by the technician when it was delivered.

    I am disappointed because in a situation such as this, one would not expect to have to debate and defend one’s self, especially after possible negligence on another party’s part has resulted in personal injury to a consumer. Additionally, to have a service person ask that you not request them for future repairs is absolutely unacceptable. (Although, I would not want this individual in my home again because of his lack customer service acumen.)

    Is the expectation that I monitor both handles’ tightness, going forward in order to avoid injury? I do not think this is something that a consumer should have to be responsible for with a product that is being used under normal circumstances. I have a 3-year service contract, but would like to document this issue because 1) this is a consumer safety concern, 2) I fear that it will happen again and I or someone else (in my home, or others that own this model) may sustain the same or greater injuries and 3) I need to know what recourse I have if this problem persists beyond my extended warranty.

    I look forward to your reply and will wait until May 5, 2013 before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at [REDACTED].

    Model
    ED2KHAXVS 03
    Serial number
    HR15016047
    Bought from
    P.C. Richards and Son, New York
    Bought
    Feb 9, 2012
    Where
    Hempstead, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  27. No one hurt

    Made Apr 30, 2013, sent to the company May 8, 2013, published by CPSC May 22, 2013

    The product, in the report: side by side refrigerator

    My Refrigerator caught on fire, started to smell and then smoke , I unplugged it and it stopped . praise the Lord we were home.

    Whirlpool Model ed5ftgxkq02 S?N sp0529652 purchased 4-3-2003

    side by side refrigerator

    Whirlpool service is coming out May 8 to charge me to repair,,

    [REDACTED]

    Model
    ed5ftgxkq02
    Serial number
    sp0529652
    Bought from
    best buy, Washington
    Bought
    Apr 3, 2003
    Where
    Auburn, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Apr 15, 2013, sent to the company May 6, 2013, published by CPSC May 20, 2013

    The product, in the report: Whirlpool refrigerator freezer

    (04/08/2013)The consumer stated that this is the second of two refrigerator/freezers that he recently purchased. In both freezers he placed a refrigerator thermometer. The freeze range should be 0-20 below. His thermometer indicated 10 degrees above for the first one and 4-5 degrees above for the second one. Sometimes the degrees would vary. For short term safety this would probably be ok, but for long term freezing it would not be. He stated that he had ice cream in the freezer that became very soft.

    The consumer stated that he wanted to give a safety alert for the product that is not freezing food properly. He stated that most people will not place a thermometer in the freezer, therefore they would not know that there is a problem.

    (04/09/2013) The consumer contacted the manufacturer. He gave them information on the product. They arranged to have someone to come out and look at the both refrigerator/freezers. The compressor and the UV heater was not working on both of them.

    The consumer stated that he had he has the product today, but is getting ready to get another brand and model.

    Model
    WRT3L1SZYW00
    Serial number
    VS30956146
    Bought from
    Lowes
    Bought
    Apr 8, 2013
    Where
    Whiting, New Jersey: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  29. Not said

    Made Apr 7, 2013, sent to the company Apr 15, 2013, published by CPSC May 6, 2013

    The product, in the report: White Whirlpool Gold side by side refrigerator

    I left the house for an hour. When I came home the kitchen an living room were filled with smoke and you could smell something burning. We called the fire department and they found that it was the refrigerator. They had pulled the little panel off the back and you could see where the insulation was black from fire. They “Red Tagged” the refrigerator and we have disposed of it.

    Where
    Winchester, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  30. No one hurt

    Made Mar 18, 2013, sent to the company Apr 26, 2013, published by CPSC May 10, 2013

    The product, in the report: Refrigerator

    The caller stated that he has been experiencing problems with his refrigerator. The freezer section temperature was not cold enough to freeze contents, he had repairs done and then the air became too warm in the refrigerator which can cause contamination to his food.

    There has been 7 service calls since January 2013 and the problem has not been resolved. Most recent service was 3/13/2013. He feels that the service technicians are not using proper parts to correct the problem which might present a health hazard.

    Model
    rt138tfyb00
    Serial number
    bs12051348
    Bought from
    Boscob’s Dept store, Maryland
    Bought
    Apr 12, 2012
    Where
    Laurel, Delaware: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Mar 8, 2013, sent to the company Mar 26, 2013, published by CPSC Apr 9, 2013

    The product, in the report: I believe that was covered previously in my description.

    This is a refrigerator with 2 doors side by side on the top and one large drawer below for the freezer. Since it was new, the refrigerator doors must be closed forcefully or thy do not close completely. We had to clear out the fridge several times before we learned to slam the doors. Sometimes, the doors do not close and we don’t realize it until we go to the fridge again.. We do not get rid of food every time this happens; it would cost a lot of money. I called Whirlpool when this first happened and they said there was nothing they could do. I called again today, 2 and 1-1/2 years later and was told the same thing. It seems to me that this is a potentially dangerous design flaw that could cause food poisoning.

    The model number of this refrigerator is GX5FHTXVB93 and it was purchased at Sears on September 15, 2010.

    Model
    GX5 FHTXVB03
    Serial number
    K03020342
    Bought from
    Sears, Virginia
    Bought
    Sep 15, 2010
    Where
    Fredericksburg, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Feb 28, 2013, sent to the company Mar 13, 2013, published by CPSC Mar 27, 2013

    The product, in the report: Black side by side Refrigerator. 33 inches wide and 66 inches tall.

    The compressor Relay on my Whirlpool Side by Side refrigerator caught on fire. Luckily my husband was home and we were able to unplug the appliance and no one was hurt.

    Model
    ED2LHAXMB10
    Serial number
    SR1334405
    Bought from
    conn’s, Texas
    Bought
    Mar 1, 2004, about then
    Where
    Plano, Texas: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Jan 29, 2013, sent to the company Mar 11, 2013, published by CPSC Mar 25, 2013

    The product, in the report: Whirlpool side by side refrigerator white in color with ice maker 25.4 cubic ft full load amp 6.5

    (12/29/2012) The consumer stated that she was asleep. She woke up to go to the bathroom. She realized that there was a horrible smell in the house. She came downstairs to investigate. There was smoke in the house. She heard a sound coming from the refrigerator but didn’t think anything about it. She also checked in the basement. She came back upstairs and heard the sound coming from the refrigerator. It was a zzzzt sound. She went to the basement and shut off electrical service to the refrigerator at the circuit breaker. The consumer stated that the refrigerator was removed to the garage. The consumer stated that the smell is still in the house.

    (12/31/2012) The consumer called Whirlpool. A service technician was scheduled to come out on 1/4. The company was called A & E. The technician found that the relay was bad and that caused the relay wiring and the compressor to melt. The technician advised the manufacturer of the problem. The consumer was offered $250 if she gave them the refrigerator. She was also offered 50% off of the purchase of a new refrigerator. The consumer declined to purchase a new Whirlpool refrigerator.

    The consumer stated that she did a search on the web site and found several articles that mirrored the same incident that she experienced

    Model
    GD5SHAXLQ02
    Serial number
    SP2133886
    Bought from
    Gil Klein, Illinois
    Bought
    Jun 30, 2003, about then
    Where
    O’Fallon, Illinois: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Jan 24, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

    The product, in the report: Side By Side Refrigerator

    Smoke came from kitchen then rapidly increasing it was filled with more spoke and noticed coming from back of my refrigerator. When I looked at back of my refrigerator flames where coming out then immediately pulled the plug

    Model
    GD2SHAXLQ01
    Serial number
    SM3342362
    Bought from
    Sears
    Where
    PARK RIDGE, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jan 13, 2013, sent to the company Jan 29, 2013, published by CPSC Feb 12, 2013

    The product, in the report: Stainless side by side refrigerator

    I had a fire in my whirlpool refrigerator model number ED5PHEXNL00. According to the repair man who came to my house it is the compressor start device. I have pictures if you need them. The fire department was called when my wife came home from town and said it smelled like plastic burning. The fire department used a thermal image camera to find the location. They determined it to be coming from the refrigerator and shut it down. Once I got home I removed the back off the refrigerator and found the part had burned and fused itself to the compressor. This happened on 1-3-13. A technician is in the process of ordering parts. I am currently using my brothers refrigerator. Not sure if this is a recall item or not. I am also not sure if you need to know. Thankfully my wife came home when she did, who knows how bad it could have got.

    Model
    ED5PHEXNL00
    Serial number
    SR1251923
    Bought from
    lowes, California
    Bought
    May 1, 2004, about then
    Where
    hollister, California: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Dec 14, 2012, sent to the company Dec 28, 2012, published by CPSC Jan 14, 2013

    The product, in the report: Whirlpool Refrigerator

    Our whilrlpool refrigerator caught fire. Our kitchen filled with smoke causing alarm - upon investigation the fire was coming from the back bottom of the refrigerator. We immediately unplugged the appliance and extinguished the fire. Fortunately, we were home at the time and the fire was limited to the refrigerator unit. Although the smoke did cause headaches and stomach aches in family members, there were no injuries or property damage.

    Model
    GS6SHAXKB02
    Serial number
    SM0941602
    Bought from
    FRIEND
    Bought
    May 1, 2006, about then
    Where
    El Paso, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Nov 26, 2012, sent to the company Dec 19, 2012, published by CPSC Jan 7, 2013

    The product, in the report: It is a Whirlpool side-by-side refrigerator with ice maker. The Model Number is: ED5NHGXRQ01. The Serial Number is: ST2950159.

    I am referring to a Whirlpool side-by-side refrigerator ice maker. The auger (made of plastic) in the ice maker which feeds the ice cubes into the crusher is breaking into small pieces with sharp, jagged edges. The small plastic pieces have begun coming out with the crushed ice. The pieces are white, and can hardly been seen in the crushed ice. My concern is that if any of these small plastic pieces are swallowed, it could create a hazardous situation in the esophagus, stomach, or other digestive organs in the person’s body. This seems to be a recurring problem with this ice maker. I had the same problem with the ice maker a few years ago. Whirlpool replaced the auger at no cost to me. We had had no incidents of injury, but became concerned when the small plastic pieces started showing up in the crushed ice. I feel Whirlpool should replace the auger and/or recall the entire unit until this issue is resolved in a satisfactory manner.

    Model
    ED5NHGXRQ01
    UPC
    I don’t know
    Serial number
    ST2950159
    Bought from
    Sears
    Where
    Monroeville, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Nov 9, 2012, sent to the company Nov 30, 2012, published by CPSC Dec 14, 2012

    The product, in the report: Whirlpool Refrigerator

    Woke up to a kitchen full of smoke. Called the fire department not knowing where the smoke was coming from. The fire department thought that it was from our Central heat since we had just turned it on for the first time. After they left I went into the refrigerator and noticed that it was not working. We went and checked the breaker box and noticed that it was tripped. Re-set it and the refrigerator started smoking again could smell wire burning. We disconnected it and called a repair man to come and check it out. He came and stated that it was the relay and that it had actually burned the compressor He cleaned all the terminals with a [REDACTED] tool due to residue from relay catching on fire melting unto compressor terminals and compressor. He told us to let it run for 24 hours but was not sure if it was ok. I now am worried that this may happen again and do not feel safe leaving my home. I do not trust this product at all. Whirlpool refrigerator Model #ED2VHGXMB10. Mfg Date 01/2004. I noticed that the Maytag Refregerators were recalled for this exact problem but not the Whirlpool.

    Model
    ED2VHGXMB10
    Bought from
    Atchley Appliance
    Where
    Deltona, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Oct 6, 2012, sent to the company Oct 16, 2012, published by CPSC Oct 30, 2012

    The product, in the report: Side by side refrigerator

    Whirlpool Refrigerator Model#EDSPHEXNL00 started to smoke from the condenser plug ( this maybe relay). When I opened back panel to check it, it was burned out and melted, even melted the metal pin that was pluged in to the Relay. My kitchen was filled with smoke from it. This part should be recall since it can cause fire.

    Model
    EDSPHEXNL00
    Serial number
    SR0632520
    Bought from
    Lowes
    Bought
    Aug 2, 2004, about then
    Where
    Tiffin, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Sep 10, 2012, sent to the company Sep 18, 2012, published by CPSC Oct 2, 2012

    The product, in the report: whirlpool gold side by side model GS2SHGXKS01, serial # SL4344269, MFG./10-01,60HZ/1Phase/115V,140PSI low 330PSI high, 6.5, 5.000 R 134a type 22SSA . Compressor: Embraco EGY 80HLP (not with an oil cooler) if it had a oil cooler it would have a W after the HLP, 115 Vac 60Hz, 13 LRA, R134a 1PH, 513700072 fab1 21/sep/01 JA1LM7PJ. Whirlpool is now using part 8201557(which has an oil cooler) to replace part 2212191(no oil cooler) Engraved on one of the burnt smaller parts is 445KFBYY 53FKR1L,4TM and L75 on the other piece of the small part and another part has 4SP1101221219311 T01R printed on it. Whirlpool has also changed the Start-Device combo part 2212193 to 8201786.

    Day 1 The house had a strange smell and a hazy look to it. After checking the house over, we could not find anything burning and the smell and haziness eventually went away. I did not think about this again until after researching refrigerators online. Day 2 After noticing that the ice was melting in the ice bin and onto the floor, I emptied the ice container, cleaned up the mess and made sure the door on the freezer was shut tight. The door had not been tight in the past so we figured that was the reason why the ice was melting. Day 3 The refrigerator and the freezer were both warm and all the food ruined. There are numerous fire related problems relating to whirlpool refrigerators. Maytag and other” Whirlpool” companies have recalled theirs with similar problems. Why has Whirlpool not recalled theirs when there are so many reports of SAFETY issues with their product? Does someone need to die or injured seriously before a recall happens? I was very lucky that the fire stayed contained to the refrigerator and extinguished itself. Recently the smoke detectors were taken down and put in the garage because they beeped even with new batteries. The week before we were away on vacation and a pet sitter would stop in to take care of our pets. Smoke detectors or not this could have been a tragedy with people or pets killed if the fire had not been contained like in the other reports regarding Whirlpool. Homes have burnt, but I do not think anyone has died yet. Whirlpool needs to recall these refrigerators before people die! Whirlpool is aware of the problem. When will they issue a recall, because there has to be a lot of ticking time bombs still out there? From what we gathered, the problem may be with the Start-Device combination unit (start relay and overload) and the capacitor. This is where the fire at least starts. The part # 2212193 is no longer available and replaced with part # 8201786. This leads us to believe that Whirlpool is definitely aware of a defect and this is the reason for the change in parts. It could also be the Capacitor part #2169373. It is either a defected part or it could be electrical problem or something else that is causing these parts to catch fire. Some people feel that by just replacing the burned parts that you would be just setting yourself up for another fire because it may be something else causing these parts to catch fire. There are numerous stories just like mine that you can find online some are even on you tube while others have found their way to “saferproducts.gov”. What needs to be done to have a working and safe refrigerator? It is very hard living without a running refrigerator. The drier part # 2199167 may be the wrong kind for use with refrigerant ( R-134a), it is no longer available and replaced with part # 4387019. The compressor part # 2212191 also is no longer available and replaced with part #8201557. The compressor that came with the unit is Embraco EGY 80HLP. The replacement is Embraco EGY 80HLPW, the W on the end stand for “with oil cooler”. This could also be the reason it catches fire because there is not a cooler on the original compressor. If the burnt parts are replaced without the cause being fixed, we could be setting ourselves up for another fire and our family and pets killed. Please let me know as soon as possible on what to do because there is not running refrigerator or freezer in the home. One of the burnt parts has this number 445KFBYY 53 FKR1L engraved on the actual part. It is either the capacitor or part of the start relay and overload. This part number is not listed on any part list. This could be the reason too. When researching the numerous fire related cases, this part was included with the same part number in pictures posted online by others whom have had fires. It is right in the middle of where the fire starts. It seems a little fishy that whirlpool does not have this part listed when it is on their equipment. Thank you,

    Model
    GS2SHGXKS01
    Serial number
    SL4344269
    Where
    Arizona: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Sep 2, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

    The product, in the report: SIDE BY SIDE REFRIGERATOR FREEZER (WHITE)

    SERIAL # SP1054263 MFG DATE MAR 2003. MODEL #ED5GTFXKQ02 SIDE BY SIDE WHIRLPOOL REFRIGERATOR. Upon walking into my kitchen today (Sept 2, 2012) I smelled an electrical fire and called for my husband to help me locate the fire. We found the fire in the back of our refrigerator and quickly unplugged the unit. My husband was able to pull the relay switch (437NEBYY -77 FPB3L) from the unit and it was scorched and melted. We tried to call Whirlpool consumer line and got a recording that they were not open. I left a message online on their chat online option and didn’t get a response.

    Of course I searched the internet to see about locating a replacement part and found an abundance of complaints concerning this issue with this switch. It is unbelievable this company has not either issued a recall of the switch and replace them with a new switch that is not defective or recall the refrigerators themselves. So far they have been fortunate in that the owners have been home when this occurs. It is just fortunate for us that it happened on a Sunday and not Monday-Saturday. As both of us are at work everyday except Sunday.

    On a side note (frustration only!) it is a holiday weekend and we can’t get anyone to help us until Tuesday....at which time all of our refrigerated food will be ruined and need to be replaced. But at least our house didn’t burn down and the weather is nice enough that we can open our windows and air this stench out of our home.

    I have always been a very loyal customer of Whirlpool. I own a [REDACTED] along with the refrigerator (All Whirlpool brand) and this is the first issue I have had with any of their products. Very disappointing in seeing the response this issue has had and how they have handled it.

    Model
    ED5GTFXKQ02
    Bought
    Jun 1, 2005, about then
    Where
    Leeds, Alabama: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand WHIRLPOOL, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Sep 1, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

    The product, in the report: Whirlpool side by side refrigerator model number ED5FHEXLQ01

    Whirlpool side by side refrigerator, model no ED5FHEXLQ01 caught on fire.

    Model
    Model number ED5FHEXLQ01
    Serial number
    SM4751788
    Bought from
    lowes Home Inprovements
    Bought
    Mar 19, 2003
    Where
    Conway, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Aug 23, 2012, sent to the company Sep 4, 2012, published by CPSC Sep 18, 2012

    The product, in the report: Black side-by-side refrgierator

    We have an 8 year old, side-by-side refrigerator (Model#ED5PHEXMB00). It started making a crackling/popping noise and then white/gray smoke began to come out from behind and underneath the refrigerator. We pulled it away from the wall and unplugged it.

    We contacted Whirlpool the same day and they were very helpful. The service technicians came out the next morning and determined that the relay to the compressor burned out and melted parts into the compressor. The technician indicated that it probably would not have caught on fire since it is designed to burn out, melt, and simply stop working, but he said there is really no guarantee of that. Whirlpool covered all costs for the service call and repairs, which totaled almost $700.

    Model
    ED5PHEXMB00
    Serial number
    SP5029699
    Bought from
    Lowes, Maryland
    Bought
    Jan 2, 2004, about then
    Where
    Hanover, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Aug 16, 2012, sent to the company Aug 29, 2012, published by CPSC Sep 13, 2012

    The product, in the report: Whirlpool side by side refrigerator

    Refrigerator caught on fire in our kitchen and filled the house with smoke. It was just before we were planning on leaving the home for several house. I quickly unplugged it and opened the doors and windows. The electrical smell continued for 2 days.

    Model
    ED5VHGXMQ00
    Serial number
    SP1241007
    Bought from
    Oak Brook Appliance
    Bought
    Sep 1, 2003, about then
    Where
    bolingbrook, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Aug 1, 2012, sent to the company Aug 13, 2012, published by CPSC Aug 27, 2012

    The product, in the report: White Side by Side Refrigerator, m’f’d approx 2002

    Refrigerator start relay shorted out while refrigerator was running normally. The plastic relay burnt and could have potentially started a larger fire.

    Model
    GS6SHAXLQ03
    Serial number
    SM4341264
    Where
    Colorado: Unspecified
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Aug 1, 2012, sent to the company Aug 16, 2012, published by CPSC Aug 30, 2012

    The product, in the report: Whirlpool 9.6 cu. ft. Top Freezer Refrigerator Contour Doors Black Model# ET0MSRXTB Sears Item# 04609059000

    Whirlpool 9.6 cu. ft. Top Freezer Refrigerator w/ Contour Doors Sears Item# 04609059000 | Model# ET0MSRXTB Delivered less than one month ago Cute stylish fridge, good size for a small cabin or apartment Well, my BRAND NEW WHIRLPOOL FRIDGE FROM SEARS that was delivered on July 2 gave me a fright last night. I opened the freezer (!!) to prepare a meal to see FIRE (!!) behind the vents. I thought maybe it is reflecting the color of the wood of the paneling behind the unit. No. It is not. The vents of the freezer don’t have an opening in the back. It’s completely enclosed inside the unit. That’s where the flames were. I look more closely. It’s like a flaming toaster oven or fireplace on the other side of the freezer vents. I put my hand inside the freezer, on the bottom near the vents on the inside of the back of the freezer box (inside of the freezer) and it’s HOT HOT HOT there was FIRE BACK THERE. In the freezer!!! Searched the internet and apparently there was a recall for some faulty wiring of 1 million + refrigerators in 2009. For some wiring that causes the compressor to overheat and causes the fridge to burst into flames. And houses to go on fire. Figure they have a similar problem and have not fixed it I unplugged my fridge completely. I called Sears. They are replacing the fridge with a brand new fridge and they say they will bring it Friday morning. The freezer is not blackened inside, but some wires were definitely flaming inside the unit I definitely am glad to have a new fridge coming. I am very lucky to have seen the flames inside the freezer and to have been here when it happened. You don’t expect that and I am wondering if people have the freezer packed with food, this could be happening to them and they would not notice it since the vents would be covered, behind the food items. I recently got my fridge, and did not have too much in the freezer yet. I hope this complaint is investigated and if there is a similar design flaw to the last recall that they recall these refrigerators. There could have been a house fire and fatalities here. This is a wood structure. Please follow up. This was a brand new item. Thank goodness for the local Sears’ fantastic customer service, they stepped up to the plate and were very supportive about fixing the problem and exchanging the unit with a new one right away and taking this one to service and track down the problem. They said better safe than sorry. The manufacturer and the Consumer Safety Board need to investigate these reports. Very dangerous flaw and it seems that there are other complaints and the manufacturer needs to get more proactive with this. Not Sears’ fault, but Whirlpool’s.

    Model
    Model# ET0MSRXTB
    Bought from
    Sears
    Bought
    Jul 2, 2012
    Where
    Lake Clear, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool 9.6 cu. ft. Top Freezer Refrigerator Contour Doors, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jul 28, 2012, sent to the company Aug 17, 2012, published by CPSC Aug 31, 2012

    The product, in the report: Whirlpool side by side freezer/refrigerator with ice and water dispenser

    I woke up and opened my bedroom door on Friday, July 27th to the smell of smoke and my living room and kitchen very hazy with smoke. Went quickly to look around and couldn’t find anything. I woke my husband up and he searched in and outside the house and in attic. The smell and smoke got very bad and we were fixing to call 911 when we noticed smoke rolling out from under our refrigerator. My husband quickly pulled the refrigerator out away from the wall and unplugged it. When we got it outside, my husband found that a little white box and all of the wires connected to the side of the compressor had burned. Later in the evening, we found all of the reports telling about WHIRLPOOL knowing that this could happen but chose not to tell the consumers. Just very blessed to have been home to find it. Just the day before, I had left my two teenage children home sleeping while I went to a meeting at school. Just very scary to think what might have happened had I not been at home and woke up...........

    Model
    ED5FHEXLQ01
    Serial number
    SM4232271
    Bought from
    LOWES
    Bought
    Jan 1, 2003, about then
    Where
    Loranger, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand WHIRLPOOL, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Jul 18, 2012, sent to the company Aug 2, 2012, published by CPSC Aug 16, 2012

    The product, in the report: White freezer on the bottom whirlpool refrigerator.

    We woke up to the smell of smoke. We discovered smoke coming from the freezer part of our frigerator. We called [REDACTED], who we have a service guard with, and the repair man noted that the heating element in the freezer (used to defrost the appliance) was in contact with plastic. He noted that the paint had been burned and the plastic was melted causing the smoke. Whirlpool said they were unable to do anything because I had not called them first. The appliance was purchased Summer of 2010 from Lowes.

    Model
    EB9SHKXVQ02
    Serial number
    K01902675
    Bought from
    Lowes
    Bought
    Jul 14, 2010, about then
    Where
    Lincoln, Nebraska: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Jul 16, 2012, sent to the company Aug 3, 2012, published by CPSC Aug 17, 2012

    The product, in the report: Whirlpool Gold fridge model # GB2SHDXTS02, freezer on bottom model.

    My refrigerator is less than 3 years old and leaked onto my floor which permeated my subfloor. It caused $12,000 worth of damage to my home.

    Model
    GB2SHDXTS02
    Bought from
    Lowe’s
    Bought
    Aug 1, 2009
    Where
    Bothell, Washington: Home/Apartment/Condominium
    Who was involved
    Age 33, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  50. Hurt, no treatment

    Made Jun 14, 2012, sent to the company Aug 1, 2012, published by CPSC Aug 15, 2012

    The product, in the report: Refrigerator

    The consumer says the refrigerator freezer is not circulating the water properly, causing a water leak. The consumer says his 5 year old child slipped on the wet spot and left a bump on the side of her head. She did not require medical attention. The consumer contacted the manufacturer yesterday, who told him it is not a recall issue because it does not pose an electrical or fire hazard.

    Model
    GB2FHDXWS02
    Serial number
    K00557402
    Bought from
    Lowe’s
    Bought
    Feb 15, 2010, about then
    Where
    N. Massapequa, New York: Home/Apartment/Condominium
    Who was involved
    Age 5, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  51. No one hurt

    Made Jun 4, 2012, sent to the company Jun 12, 2012, published by CPSC Jun 26, 2012

    The product, in the report: Whirlpool side by side refrigerator

    We recently had our Whirlpool side by side refrigerator catch on fire! Year 2000 Model# ED25UEXHT00 Serial # SK3626141.The fire was an electrical fire that started in the freezer/ ice maker and luckily we were home to smell and put out the fire before it caused any further damage. This could have burned our house down or seriously injured or killed our family! We contacted Whirlpool about the incident and they sent out an appliance tech to review. He found that the fire started in the assy harness connector.

    Model
    ED25UEXHT00
    Serial number
    SK3626141
    Where
    Roseville, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made May 8, 2012, sent to the company May 15, 2012, published by CPSC Jun 6, 2012

    The product, in the report: Whirlpool Gold side-by-side refrigerator; stainless steel finish.

    My refrigerator caught on fire. The compressor relay switch on the back of my fridge caught on fire. I just was lucky enough to be standing next to the fridge at the time, when I heard a zapping sound and then smoke started pouring out of the back of the fridge. (My baby and 4 year old were asleep upstairs). I quickly hit the circuit breaker and unplugged the fridge which stopped the fire. I pulled off the back cover and the relay switch was melted/burnt and the smell was noxious coming from the back of the fridge.

    Model
    Gold
    Serial number
    2216342JF
    Where
    Garnet Valley, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Apr 26, 2012, sent to the company May 10, 2012, published by CPSC May 24, 2012

    The product, in the report: Refrigerator by Whirlpool

    Ice maker caught on fire. Whirlpool side b side 25.2 cuft. Refrigerator.

    Model
    ED25QFXHT01
    Serial number
    5X3732010
    Bought
    Sep 1, 2000, about then
    Where
    Bel Aire, Kansas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Mar 15, 2012, sent to the company Mar 22, 2012, published by CPSC Apr 5, 2012

    The product, in the report: white Whirlpool side by side refrigerator model ED5RHGXMQ00, serial SP4648015

    Woke up to find a burning smell in my house. I was on the second floor and looked around up there first. Found nothing. Went down stairs to find a stronger smell and a haze of smoke in the kitchen and living room. Could not locate source of smoke and smell. I turned off main breaker to house. Called my husband and then the fire department. The fire department came and could find no heat source in outlets. Fire department turned main breaker back on and the refrigerator made a sizzling noise and sent a cloud of white smoke out the front grill.

    Model
    ED5RHGXMQ00
    Serial number
    SP4648015
    Bought from
    Best Buy
    Bought
    Nov 22, 2003
    Where
    McLeansville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  55. Hurt, care not known

    Made Mar 13, 2012, sent to the company Apr 6, 2012, published by CPSC Apr 20, 2012

    The product, in the report: Refrigerator

    I have had an ongoing battle/struggle with the Whirlpool Corp concerning a refrigerator which we purchased in February 2010. It is a poorly designed unit which causes considerable problems and has caused injury to myself on more than one occasion. None of the injuries were serious, but could have been. They have caused bruises and skin breaks on more than one occasion. I am enclosing letters that I have sent to Whirlpool (Nov 12,2011) and Hhgregg (Mar 2,2012) where we purchased this refrigerator concerning the problems. Whirlpool has refused to do anything about this unit even though they know it is causing problems (see attached Technical Training Pointer). Knowing that it has caused injury to myself and could do the same to other persons I feel you should be aware of it and perhaps do something that Whirlpool has failed to do. We have not heard from you nor Whirlpool concerning our problems with our Whirlpool Refrigerator -- Model ED2HAXVQ, SN HR00453231 that we purchased at your store about two years ago. It has been a problem ever since we have had it and continues to be a problem even today. It is of such poor design that it should be recalled and replacement given. If you do not have the correspondence (from your Lakeland, FI store) I am enclosing copies of them with this letter. This refrigerator has been a total disaster for us since we purchased it. The one other thing you should consider it that my wife and I are in our mid 80’s and this becomes really a problem for us. We have been in contact with Whirlpool starting sometime in mid 2010 and escalating in 2011 until we have become frustrated with Whirlpools inaction and lack of concern. I also have injured myself twice while attempting to remove the ice dispenser. It continually freezes up, builds up ice in the dispenser making it inoperable. When we first put a glass or some other dispenser item under the ice cube dispenser it dispense about 4 ounces of water before the ice starts. When I attempt to remove the ice dispenser to defrost it and clean the ice clumps it is a very difficult chore with ice flying all over the kitchen. I have learned to cover the floor around the refrigerator with towels before I start this chore. We have had this side by side door style of refrigerator since we moved to Florida in J 988, some 24 years ago and have never had this kind of problem. We have had [REDACTED] and [REDACTED] Co brands and now the Whirlpool which has caused us the problems. We hope you can come up with some kind of solution to our problem

    Model
    ED2HAXVQ
    Serial number
    SN HR00453231
    Bought from
    H Hgregg, Indiana
    Bought
    Feb 1, 2010, about then
    Where
    LAKELAND, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  56. No one hurt

    Made Mar 9, 2012, sent to the company Mar 19, 2012, published by CPSC Apr 2, 2012

    The product, in the report: Double door refrigerator with bottom freezer.

    My refigerator builds up ice under the freezer drawer, when the amount of ice is too great, the ice melts runnung on the floor creating a slip hazard, an electrical hazard as well as damaging the floor.

    Model
    GI0FSAXVB02
    UPC
    2217
    Serial number
    K02651048
    Bought from
    Lowe’s, Michigan
    Bought
    Nov 1, 2010, about then
    Where
    Grant, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Feb 19, 2012, sent to the company Feb 28, 2012, published by CPSC Mar 13, 2012

    The product, in the report: side by side white refrigerator manufacture date November 2001 (pull down below starts at 2002)

    The product is a Whirlpool side by side refrigerator model # GD5SHAXKQ08 serial # SL4449254 manufacture date 11/2001. January 2012 I was in my kitchen and heard a click or crackle type noise---very brief, maybe 2 seconds, but unusual (and on hearing it, I realized that it had made the noise the previous evening but I had not been sure where it came from)---and went to investigate. As I was standing next to the refrigerator and gazing into the adjoining room, it seemed as if there was smoke in the air. My daughter was with me and I asked her if it seemed smoky and she said she smelled “something burning”. At that moment, smoke started pouring out of the back of the refrigerator, almost instantly filling the whole downstairs with smoke, so I pulled the refrigerator out from the wall and unplugged it, which caused the smoke to stop. It was lucky I was home and that I was actually in the kitchen. I was extremely angry to then search online and find out that many others have experienced similar instances with their refrigerators---and some had progressed to fires--- and that there was a recall of the Maytag refrigerators, (made by Whirlpool) but not the ones with the Whirlpool labels for smoke, fire, scorching, etc. due to a defective compressor relay. While I was not going to pay to have a repair person come and determine what the problem was with my refrigerator, I watched youtube videos that could have been taken of my own experience and I could also echo the descriptions given of what happened. It is unacceptable to me that these refrigerators have not all been recalled---who ever worries about a fire hazard with a refrigerator??!!; I was lucky enough to be right there.

    Model
    GD5SHAXKQ08
    Serial number
    SL4449254
    Bought from
    Mudricks Appliances
    Bought
    Feb 6, 2002
    Where
    Stratford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Feb 15, 2012, sent to the company Feb 24, 2012, published by CPSC Mar 9, 2012

    The product, in the report: 25 cu ft, side-by-side, stainless steel refrigerator

    I have a Kitchenaid side-by-side refrigerator model KSRD25FKSS03 serial number SP2432342 manufactured in June 2003 and purchased in July/August of 2003 new from a local retailer in Santa Cruz, CA.

    Today, the compressor relay or related parts caught fire. The parts in the location of the relay melted and partially burned through their housing. The circuit breaker powering the refrigerator did not trip; however, we were able to cut the main power to our house before any damage outside the unit occurred.

    I spoke to Kitchenaid/Whirpool and they indicated there had been no safety recalls on this unit. They also declined to send anyone out for a safety check and repair except at my cost. I understand the unit is not under warranty; however, I believe there is a significant safety issue here since failure should not result in a fire, however small. Furthermore, there was significant smoke discharged into the home as a result. And I cannot imagine this is healthy for humans or pets. Also, if no one had been at home to trip the main circuit breaker, then this might have done significantly more damage.

    I would like to understand if there are any other complaints that have been filed regarding this a related products from Whirpool, [REDACTED], and Maytag.

    Model
    KSRD25FKSS03
    Serial number
    SP2432342
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Feb 7, 2012, sent to the company Feb 14, 2012, published by CPSC Feb 29, 2012

    The product, in the report: Whirlpool side by side refrigerator model number ED5FTGXKQ02 serial number SM4735386 mfg date 11-02.

    Whirlpool refrigerator model number ED5FTGXKQ02 serial number SM4735386 had a contained fire at the compressor relay. One of the two wires burned in two which opened the circuit, stopping the fire. No one was home at the time of the incident.

    Model
    ED5FTGXKQ02
    Serial number
    SM4735386
    Bought from
    Lowe’s
    Bought
    Apr 1, 2003, about then
    Where
    Newnan, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Feb 5, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

    The product, in the report: Whirlpool Refrigerator Side by Side

    While in my kitchen I noticed the smell of burning and investigated to find out where it was coming from. From the onset of fumes within one minute there was a distinctive sparking/cracking sound coming from my Whirlpool side by side refrigerator freezer. I pulled the unit out and unplugged it from the electrical receptacle. I’m a handyman by trade and removed the cardboard rear cover to investigate. The compressor start device had completely burned and melted. I was grateful I’d been home and in the kitchen standing next to it when it happened, to unplug it from the wall. I replaced the start capacitor and the start device for my Whirlpool model ED5NHEXMQ1Q, purchased in March 2004.

    Model
    ED5NHEXMQ1Q
    Serial number
    SR0137450
    Bought from
    Sears, California
    Bought
    Feb 6, 2004
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Feb 2, 2012, sent to the company Feb 10, 2012, published by CPSC Feb 27, 2012

    The product, in the report: Side by side Refrigerator

    Noticed refrigerator was not cooling. Pulled unit from wall and unplugged it. Removed rear hardboard panel. Compressor was extremely hot to touch. Plugged in the unit and flames shot out from the compressor start relay. Relay basically melted and disintegrated. Fortunately no fire or injury. No way to tell what might of happened if no one was home. Replaced with new relay and it’s been running every since.

    Model
    GD5SHAXKB00
    Serial number
    SL4048480
    Bought
    Feb 11, 2002
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Jan 30, 2012, sent to the company Feb 6, 2012, published by CPSC Feb 21, 2012

    The product, in the report: Whirlpool Gold Side by Sode Refigerator, model gd5thgxks03, Stainless Steel

    Whirlpool Gold Siseby Side refigerator Model GD5THGXKS03 caught fire. Fire was discovered and threat eliminated before catastrophic incident could occur. Upon investigation source was compressor starter relay failure. Failure was such that permenat failure of the compressor electrical connection occured, wiring harness damage was esperienced. Had no one been home fire involving house structure most likely would have been experienced.

    Model
    GD5THGXKS03
    Serial number
    SP3456675
    Bought from
    Lowes
    Bought
    Dec 15, 2003, about then
    Where
    Charleston, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Jan 17, 2012, sent to the company Feb 9, 2012, published by CPSC Feb 24, 2012

    The product, in the report: Whirlpool Side By Side Refrigerator

    The consumer stated that his side by side refrigerator is a potential fire hazard, as the wiring going into the compressor caught fire. The consumer stated that he put out the flames by unplugging the refrigerator and the flames went out on their own. The consumer stated that he was asleep at the time and his smoke alarm woke him.

    The consumer stated that there was no property damage and no one was injured. The consumer did not call the fire department at the time of the incident. The consumer stated that the wiring of the refrigerator is melted along with the insulation. The consumer called the retailer today and was referred to the CPSC. He was also informed that there were no recalls for his product. The consumer has yet to call the firm.

    Model
    GS6SHAXKQ01
    Serial number
    SL3140115
    Bought from
    Sears, Texas
    Bought
    Jul 15, 2002
    Where
    Windthorst, Texas: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Jan 11, 2012, sent to the company Mar 1, 2012, published by CPSC Mar 15, 2012

    The product, in the report: Whirlpool/Kenmore refrigerator

    Golder Ranch Incident # 12-0000090 dated 1/2/2012

    A refrigerator in the home of [REDACTED] began generating smoke. The family noticed the smoke and turned off the unit. A service company (Arizona Appliance, phone # 520-731-0111) sent a technician ([REDACTED]) out to the house. He replaced the timer and starter units in the refrigerator. Damage was limited to the components that were replaced by the technician.

    Model
    model # ED5NTGXLT00
    Serial number
    SM4753702
    Where
    Tucson, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool/Kenmore, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Dec 22, 2011, sent to the company Dec 30, 2011, published by CPSC Jan 17, 2012

    The product, in the report: Black Whirlpool side-by-side fridge, model# ED5PHAXMB00 Serial# SP2530766

    Was LUCKILY home sick from work yesterday....awakened by the dogs....house was filled with a hazy smoke and horrible smell. Sent the dogs into yard and tried to find the source...eventually zeroed in on our Whirlpool side-by-side fridge....horrible smell and could hear a crackling sound. Immediately turned off main breaker, pulled fridge from wall, opened windows and doors. After enough smoke had cleared, with the help of google, i removed the panel off back of fridge to discover that what I now know was the compressor start relay was melted and had obviously been on fire. While I feel EXTREMELY lucky that I just happened to be home at the time, it is terrifying to find that this has been a common problem with this brand. Could you let me know of any recourse I may have with Whirlpool? Only a minute percentage of ppl will contact you, but google the term “Whirlpool refrigerator fire”

    Model
    ED5PHAXMB00
    Serial number
    SP2530766
    Bought from
    Lowes
    Bought
    Jul 1, 2003, about then
    Where
    manchester, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Dec 20, 2011, sent to the company Dec 29, 2011, published by CPSC Jan 13, 2012

    The product, in the report: Refrigerator

    Fire on relay switch at bottom of whirlpool refrigerator

    Model
    GD5SHAXLB02
    Serial number
    SM4125285
    Bought from
    Fulton Homes
    Bought
    Nov 1, 2002
    Where
    Queen Creek, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Dec 17, 2011, sent to the company Dec 27, 2011, published by CPSC Jan 11, 2012

    The product, in the report: Black refrigerator. side by side 32 1/2” wide X 29” deep X 67” H 14.4 cu ft

    I had a relay switch smoke and burn out, not only the switch but also the terminal wires tothe compressor to My Whirlpool refrigerator model# ED2FHEXMB06 / S/N SP1230383 purchased in 2003.

    It my understanding there was a recall, was told not fixable from appliance store I bought from so I had to purchase a new one.

    [REDACTED]

    Model
    ED2FEX MB06
    Serial number
    SP1230383
    Bought from
    Barons Appliances
    Bought
    Apr 3, 2011
    Where
    Plaistow, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    Reports CPSC links to it
    20111219-96323-1221127
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Dec 16, 2011, sent to the company Dec 27, 2011, published by CPSC Jan 11, 2012

    The product, in the report: Refrigerator

    The start relay for the compressor on my refrigerator caught on fire. It completely burned the relay, and melted the metal prongs on the compressor that the relay was attached to. Whirlpool has apparently known about this issue for 6 years and done nothing. A Maytag fridge with the same relay has been recalled. This is a very serious issue that Whirlpool is not taking seriously at all.

    Model
    ed5fhexmb00
    Serial number
    sp3761545
    Bought from
    Nebraska Furniture Mart, Kansas
    Bought
    Feb 4, 2004, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Dec 8, 2011, sent to the company Dec 15, 2011, published by CPSC Dec 30, 2011

    The product, in the report: Refrigerator - bisque color, side by side door

    Came home to a burning plastic smell. Finally isolated the source of the smell to the back of the refrigerator. Found that the compressor start relay (combo device - overload and PTC relay) was burnt / charred / melted and one or the electrical connection pins on the compressor was also melted. This is a serious fire hazard.

    Model
    ED5PHEXMT00
    Serial number
    SP2341125
    Bought from
    Lowe’s, North Carolina
    Bought
    Aug 1, 2003, about then
    Where
    Huntersville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Dec 5, 2011, sent to the company Feb 2, 2012, published by CPSC Feb 16, 2012

    The product, in the report: side by side Refrigerator

    In the early am of 12/3/2011 he woke up thick gray smoke was coming from the back of the of the refrigerator and he immediately unplugged it from the wall outlet and removed the back cover.

    The relay that was connected to the compressor was completely melted open causing the wirers to be exposed. He removed all of the food products from the refrigerator and placed them in another unit in the home. He did some research online and noticed that there was a recall (see Release #09-145 where the hazard was with an electrical failure in the relay, the component that turns on the refrigerator’s compressor, can cause overheating and pose a serious fire hazard.

    He contacted the firm on 12/3/2011 and they were not open so he did a follow up on 12/5/2011.The representative that he spoke with (name was not provided) advised him that his unit was not affected by the recall (see Release #09-145) but they allowed him to purchase an extended warranty and a schedule a service technician on 12/7/2011.

    The consumer indicated that he is glad that he was home when the failure occurred cause it could have possibly been a fire with the unit.

    Model
    KSRB25FKSS04
    Serial number
    SP3631399
    Bought from
    Sears, Rhode Island
    Bought
    May 15, 2004
    Where
    Bristol, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Nov 29, 2011, sent to the company Dec 7, 2011, published by CPSC Dec 21, 2011

    The product, in the report: Whirlpool side-by-side refrigerator/freezer. Egg shell in color

    I left my home on a trip 11/6/2011 and upon my return on 11/23/2011 (day before Thanksgiving), I discovered our Whirlpool refrigerator/freezer was not operating. Although the lights worked, the inside temperature was warm and the contents were spoiled and/or melted. The designated Whirlpool technician arrived Friday, 11/25 and advised me the compressor relay had caught fire, resulting in the burning of the compressor as well. Per the rep, we were lucky that was all that had burned and waived the service fee. The safety feature on the relay should have turned it off, not set fire. He suggested we call Whirlpool to determine whether or not they would assist in the repair of such a safety/fire hazard as the parts and labor were estimated to be $600-800.

    When I contacted Whirlpool, they advised since the appliance was no longer under warranty (Jan., 2004 purchase), the responsibilty of repair fell on us. Although I acknowledged such, I inquired further as this was not a part that just ceased operating or a normal wear and tear issue but rather, a part that was faulty, presenting a true hazard. Subsequently, I’ve learned that Whirlpool was aware of this issue since 2005 but did not issue a recall (as they did with their Maytag line) and is currently suing the manufacturer of the this particular component.

    A second call to Whirlpool resulted in a “there’s nothing we can do about it” response. A product warranty that has expired is one thing but it has nothing to do with a product that has posed a threat and hazard to my home and family from the day it was purchased and I think everyone should be made aware of this danger and the fact that Whirlpool knows of it as well.

    Model
    ED5FHEXM
    Serial number
    SP3936425
    Bought from
    Grand Appliance, Illinois
    Bought
    Jan 24, 2004
    Where
    Libertyville, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Nov 26, 2011, sent to the company Dec 5, 2011, published by CPSC Dec 19, 2011

    The product, in the report: Whirlpool Gold side by side refrigerator, stainless steel front, black sides.

    I was in my kitchen when I heard a popping noise come from my Whirlpool side by side refrigerator. After that, smoke started coming from the bottom of the refrigerator and it was progressively getting worse. There was also a strong smell like that of an electrical fire. My husband came downstairs, moved the refrigerator and unplugged it. I am very thankful that we were home when this happened. If not, I feel certain that it would have caught on fire.

    The technician recommended by my 2-10 Home Warranty company came to fix the refrigerator today. The problem was the relay switch. The switch is obviously burned. I have saved the burned switch and some of the wires that he clipped from the refrigerator.

    Please check into this. I am afraid to leave my home. I am not confident that this will not happen again. The technician did tell me that the replacement relay switch has a cap that should smother the fire if that happened again. This tells me that there is a known problem with this switch. I do not find any recall information about this.

    My refrigerator serial number is SM2926101

    Thank You [REDACTED]

    Model
    GS5SHGXL500
    UPC
    not known
    Serial number
    SM2926101
    Bought from
    unknown
    Bought
    Jan 1, 2002, about then
    Where
    Durham, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Nov 19, 2011, sent to the company Nov 28, 2011, published by CPSC Dec 12, 2011

    The product, in the report: Whirlpool Gold (white) side by side refrigerator. MODEL: ED5GTNXMQ00 SERIAL: SR0430988

    Woke up this morning and walked into my kitchen. The room was filled with smoke. The smoke was coming from my refirgerator. I was able to pull it out and unplug it, but I’m glad I got there when I did because it was billowing out smoke and I’m glad my entire house did not burn down. Unfortunately now my entire house smells like smoke.

    Model
    ED5GTNXMQ00
    Serial number
    SR0430988
    Bought from
    Lowe’s
    Bought
    Apr 8, 2004, about then
    Where
    Cypress, Texas: Home/Apartment/Condominium
    Who was involved
    Age 11, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Nov 14, 2011, sent to the company Nov 22, 2011, published by CPSC Dec 7, 2011

    The product, in the report: Whirlpool side-by-side black refrigerator 25.3 cu ft.

    My 7 yr old Whirlpool side by side model refrigerator ED5PHEXNB00 started smoking and caught fire.

    I was in the living room when I heard a brief crackling noise coming from the kitchen. When I went into the kitchen it smelled like something electrical was burning, however I could not figure out where it was coming from. When I opened the refrigerator door, I heard the crackling sound again and smoke started pouring out from behind the refrigerator. I pulled the refrigerator away from the wall and saw the smoke pouring out from the bottom, so I quickly unplugged it. The crackling noise and smoke then stopped. Yet enough smoke filled up my kitchen in that short amount of time that it took me 2 days to completely air out the electrical burn smell (with all windows open and fans going.) I hesitate to think what would have happened if I was not home and right there. Fortunately no one was injured.

    Model
    ED5PHEXNB00
    Serial number
    SR0948776
    Bought from
    Home Depot
    Bought
    Jul 15, 2004, about then
    Where
    Arnold, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Nov 4, 2011, sent to the company Nov 15, 2011, published by CPSC Nov 30, 2011

    The product, in the report: start relay on the compressor of our side-by-side Whirlpool refrigerator, model EDSPHAXMQOO, date of manufacture 10-03

    After smelling electrical smoke in our kitchen and investigating, we found smoke pouring out of the start relay on the compressor of our side-by-side Whirlpool refrigerator, model EDSPHAXMQOO, date of manufacture 10-03. The 68.00 part has been replaced ... part box has the following note: ***ATTENTION*** WHIRLPOOL MAY PAY FORTHIS REPAIR Whirlpool Corporation may pay for this replacement part and associated labor costs for affected start relays. Obviously this is a known problem that needs to be dealt with before extensive damage and/or death occurs. Interesting note: This happened to my Mother-in-Iaw’s Whirlpool a few months back ... actually caused a fire, damaging wiring and other appliance components, the floor and the kitchen cabinets. Additionally, the house filled with smoke and had to be cleaned, along with damage that the fire crews caused while trekking throughout the house. WE were lucky because we were home and caught it before more damaged occurred, but obviously others have not been so lucky.

    Model
    M# EDSPHAXMQ00
    Serial number
    SP4236154
    Bought from
    Lowe’s, North Carolina
    Bought
    Jan 1, 2004, about then
    Where
    Indian Trail, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand WhirlPool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Nov 3, 2011, sent to the company Nov 14, 2011, published by CPSC Nov 29, 2011

    The product, in the report: Side by side refrigerator/freezer

    Ice maker unit malfunctioned causing water to flood both inside and outside of refrigerator unit and pool onto floor. The refrigerator electronics/connections beneath the unit became saturated.

    Model
    GSC25C4EYY00
    Serial number
    HR12078885
    Bought from
    Plass Appliance, Illinois
    Bought
    Jul 1, 2011, about then
    Where
    Batavia, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Oct 6, 2011, sent to the company Oct 31, 2011, published by CPSC Nov 15, 2011

    The product, in the report: Whirlpool Side by Side Refrigerator

    The consumer stated that his refrigerator was smoking this morning. The consumer stated that the refrigerator was emitting a electrical burning smell and the consumer had to unplug the refrigerator in order to make the smoking subside. They style of the refrigerator is a side by door model. The consumer cannot see any outer damage to the refrigerator. The consumer stated that the product has not caused any property damage to his home. The consumer did not call the fire department after the incident took place. The consumer has yet to call the retailer. The consumer called the firm and was told that there is no recall for his product. The firm has offered to send a repairman but is not sure of who is to pay for the service. The consumer has not been harmed or injured by the product. The consumer suspects that the relay may be the cause of the smoking. The consumer was not injured by the product but did smell burning electrical components.

    Model
    ED5FHEXMS00
    Serial number
    SP5046944
    Bought from
    Standard TV and Appliance, Oregon
    Bought
    Apr 15, 2004
    Where
    San Ramon, California: Home/Apartment/Condominium
    Who was involved
    Age 36, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Oct 3, 2011, sent to the company Oct 12, 2011, published by CPSC Oct 26, 2011

    The product, in the report: Double door refrigerator, white

    I purchased a whirlpool refrigerator. I used the top shelves for milk, water, juice etc. There was no weight limit indicated, so I thought this was ok. However, the white plastic cracked in several places, under pressure. Due to this, the glass edges were exposed, that were once covered by the protective hard plastic. Im afraid that further cracking, or chipping can occur and cause the glass to shatter and seriously injur myself or my young son. In addition the wall of the freezer is splitting open.

    Model
    ed5pbextq00
    Serial number
    hrt23409361
    Bought from
    Lowes, Illinois
    Bought
    Dec 22, 2007, about then
    Where
    Springfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Sep 20, 2011, sent to the company Sep 28, 2011, published by CPSC Oct 13, 2011

    The product, in the report: Whirlpool Refrigerator starter relay

    My Whirlpool refrigerator (Model number ED25GWXFW00)(Ser# SK2331678) had smoke coming from the back bottom of the unit. I unplugged the unit and removed the lower back panel to find the Start Relay was smoking. After a while, when the part stopped smoking and the smoke dissipated, I removed the part to find there was a short inside the part. I called an appliance parts and repair shop for a replacement part. When I picked up the replacement part, the repairman informed me that this is a common problem with the Whirlpool Refrigerators with these older Start Relays, and that they have been known to catch fire.

    Model
    ED25GWXFW00
    Serial number
    SK2331678
    Where
    New York: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Aug 25, 2011, published by CPSC Sep 19, 2011

    The product, in the report: white side by side, 25.1 cu ft., whirlpool, refrigerator, purchased at lowe’s

    relay burned on whirlpool side by side refrigerator. melted and charred. manufactured 2003. was not on the recall. model ED5TNXMQ, serial SP3060326.

    Model
    ED5TNXMQ
    Serial number
    SP3060326
    Bought from
    lowe’s
    Bought
    Aug 5, 2003
    Where
    Abilene, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Aug 18, 2011, sent to the company Sep 19, 2011, published by CPSC Oct 3, 2011

    The product, in the report: Side by Side Refrigerator

    The consumer says he smelled a burning smell in unit. A repairman removed the compressor start relay and it was significantly burned. The repairman replaced the relay. The consumer says he saw online where many consumers were having the same problem. The consumer says the fire was contained to that component and nearby wiring. He says there was no damage done anywhere else on the refrigerator. The consumer sent the manufacturer an email along with photographs and they have not responded. The repairman he used was a local technician that he uses.

    Model
    ED5FTGXKT02
    Serial number
    SM4452803
    Bought from
    Woodbury Appliance
    Where
    Woolwich, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Aug 15, 2011, published by CPSC Sep 7, 2011

    The product, in the report: Side by side Refrigerator

    Whirlpool Side By Side Refrigerator caught fire. Model ED5FHGXKT02 Serial No. SL5060697

    Model
    ED5FHGXKT02
    Serial number
    SL5060697
    Where
    Melbourne, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Jul 21, 2011, published by CPSC Aug 12, 2011

    The product, in the report: Refrigerator - 22 cu. ft. - bottom mount freezer.

    We have an 18 month old Whirlpool refrigerator that we are told cannot be fixed as it has a “loose neutral” wire SOMEWHERE in the wiring harness. This does pose some threat of a fire. Two technicians, with a combined 55 years of experience, were stumped on why it wasn’t working until one of them made this discovery based on relatively low voltage (107v max) within the unit itself. The outlet for the frig is a full 119 volts. It is a dedicated outlet, by the way.

    The model number is: GB2FHDXWB00

    Whirlpool has been of extremely limited help with this so far. They’ve apologized and suggested I should have bought an extended warranty.

    Model
    GB2FHDXWB00
    Bought from
    Lowes
    Bought
    Jan 7, 2010, about then
    Where
    Cedar Rapids, Iowa: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jul 9, 2011, published by CPSC Aug 1, 2011

    The product, in the report: Side by Side Refrigerator

    Whirlpool Gold side by side refrigerator model GS6SHAXLQ03 starter relay burned out. Upon disassembly, blackened plastic housing and melted contacts were discovered. While researching this on the web, I found multiple reports of fires arising from this type and model of refrigerator, which has been attributed to the starter relay. The starter relay is common to multiple refrigerators (including Maytag). I did not experience the fire but the fact it got hot to melt metal contacts disturbs me.

    Model
    GS6SHAXLQ03
    Serial number
    SM4945380
    Bought from
    Menards, Michigan
    Bought
    Jun 16, 2003, about then
    Where
    Marquette, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool Conquest Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Jun 16, 2011, published by CPSC Jul 18, 2011

    The product, in the report: Refrigerator

    This evening our kitchen filled with smoke, we called the fire department. The fireman determined that our 7 year old Whirpool Gold side by side refrigerator caught fire. The condenser overheated and the surrounding wiring and plastic ignited. The Whirpool side by side model number is GS5SHGXLS01. After the incident, I searched on-line and saw that our refrigerator fire was not the first. There were at least 34 outer incidents reported and there was even severals youtube videos showing a fire in this model.

    Please protect the public and have this refrigerator recalled and require the manufacturer to replace the faulty product. Also, make sure that the manufacturer does not sell dangerous products and once they become aware of a problem they take immediate action to resolve the problem and protect the public health.

    Please let me know what the Consumer Product Safety Commission is doing or will do about this dangerous Whirpool product.

    Model
    GS5SHGXLS01
    Where
    Haymarket, Virginia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand Whirpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made May 18, 2011, sent to the company Apr 6, 2012, published by CPSC Apr 20, 2012

    The product, in the report: Whirlpool Refrigerator & Freezer

    On Monday, 25 Apr 2011, we were in kitchen and the ice maker in the refrigerator started to make a lot of noise. Gee wiz that is running a long time, about that time water came running out of frig, (Freezer side) , we opened door and water was pouring out and the ice maker would not shut off. We tried the bale wire, the wire you lift to shut it off, wouldn’t move. We pulled the frig from wall insert and shut off the water supply. We had a large mess to clean up II! MY CONCERN IS: WHAT IF WE WERE NOT HOME WHEN THIS TOOK PLACE ????? OUR HOME WOULD HAVE BEEN FLOODED I!! THIS IS 2 ed ICE MAKER TO GO OUT ON THIS UNIT: Whirlpool Refrigerator Mod: ED5FHEXNTOO, SN: 4135361 Purchase dat: 12-31-04

    Model
    ED5FHEXNTOO
    Serial number
    4135361
    Bought from
    DMAFB, Arizona
    Bought
    Dec 31, 2004
    Where
    Sahuarita,, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    As this report names them
    Brand WhiriPool Refrigerator, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made May 17, 2011, published by CPSC Jul 1, 2011

    The product, in the report: Side by Side Refrigerator

    Consumer stated that he smelled an odor of electrical fire, and discovered that the electrical wiring at the rear of the refrigerator had overheated and generated the odor.

    Consumer stated that he unplugged it to prevent further damages.

    Consumer stated also that the refrigerator was not cooling the contents that was in it.

    Consumer feels that he is experiencing the same problems of Release#09-322. and that his model should be included in the recall.

    Model
    ED5PHEXMT00
    UPC
    n/a
    Serial number
    SP5351025
    Bought from
    Lowes, South Carolina
    Bought
    Nov 1, 2005, about then
    Where
    Greenville, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made May 15, 2011, published by CPSC Jun 7, 2011

    The product, in the report: Whirlpool Refrigerator model #GB2SHXTS01 (bottom-drawer freezer)

    While my Whirlpool Refrigerator with Bottom Drawer Freezer (model #GB2SHDXTS) was running normally, it began to smell heavily outside of the fridge of burning/melting plastic. Upon further inspection, a plastic covering on the temperature control board had melted including some of the plastic wall panels of the fridge. There are burn marks on the ceiling and on the temperature control panel. After removing the temp control panel, the smell still persisted. Completely removed the temp control panel to outside of the house and the internal portion of the refrigerator still smelled of melted plastic. After at least two hours of leaving the temp control panel outside of the fridge and airing it out, the fridge still smells of burnt plastic. It makes us concerned about putting food back in the fridge because of the toxins that may be in the air inside of the fridge. I have found no other complaints about this phenomenon with this model, so I am submitting this report to hopefully help others.

    Model
    GB2SHDXTS01
    Serial number
    KW1501917
    Bought from
    Lowes, Illinois
    Bought
    Apr 1, 2008, about then
    Where
    Longmont, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 29, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 29, 2026 and checked Oct 29, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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